Exchange rates:
156651
Exchangers:
239
Updated:
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fox.exchange exchanger website screenshot

FoxExchange exchanger

Other
Status: active FoxExchange reviews: 0/24
Exchange rates: 243 Advanced Cash TS:
Reserve: $6 307 148 Perfect Money TS:
Age: 2 years 7 months WebMoney BL:
On BestChange: 2 years 2 months MyWOT rating: 3.0
Country: United Kingdom Forums:
Add feedback
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  You will receive an email for confirmation and managing your review
* Feedback:
* Order number:
  Please indicate your exchange order number
Feedback type:
 

Use this type of feedback only if get no money from the FoxExchange exchanger after it is due. When the funds from an exchange or refund operation reach your account, the claim must be dismissed.

Make sure that you specify the exchange order number in this case – it will help the FoxExchange administration solve the problem faster.

If you just do not like the service at FoxExchange and you want to share your opinion – select the Comment feedback type.

 
Add a comment:
Galina 171.25.193.* (March 3, 2021 | 06:23)
Tried to exchange BTC to ZEC.
Now they are holding my coins.
I suggest you either make an exchange or return my coins.
Expand (17)
Galina (March 3, 2021 | 06:30)
The quote from your website:
Ľ "Completely anonymous
No registration, no email, no identification documents needed, only your crypto public address."

So there is only two options for you. Either complete the order or return the money.
Galina (March 3, 2021 | 06:35)
To BestChange administration.

Please correct obvious misleading statements of this exchange (they do practice KYC apparently). Bad actors are disgrace for your reputation.
Admin BestChange.com (March 3, 2021 | 08:37)
Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.
Galina (March 4, 2021 | 03:50)
To BestChange administration.

I received the message from them:

?? "The activity on your order was labeled as suspicious by the Security and Risk Monitoring System and the restrictions on some operations were placed automatically.

By enforcing security measures we want to protect our traders and create a healthy trading environment.

Please provide a selfie of you holding a government-issued ID and a paper note, on the note you should handwrite the current date and the words: "for fox.exchange"."

As you can see, they are practicing KYC policy. So please update the information about the exchanger as for the other your clients not to get confused
Galina (March 4, 2021 | 03:51)
To Fox.Exchange:

I am refusing to upload any documents and kindly asking for a refund. Please send the money back to the address where they came from.
Admin FoxExchange (March 4, 2021 | 04:20)
Hello Galina, before each exchange on fox.exchange you have been asked to agree with the terms and conditions, the privacy policy and the AML/KYC policy.
Claim cancelled
Galina (March 4, 2021 | 04:31)
I am still waiting for a refund.
Claim renewed
Admin FoxExchange (March 6, 2021 | 00:52)
Galina, please check with support@fox.exchange.
Claim cancelled
Galina (March 6, 2021 | 01:18)
Dear, foxexchange, there is nothing to talk about. I am waiting for a refund.
Claim renewed
Admin FoxExchange (March 6, 2021 | 12:56)
Galina, we're sorry for the inconvenience but by enforcing security measures we want to protect our traders and create a healthy trading environment.
Claim cancelled
Galina (March 6, 2021 | 20:57)
Dear foxexchange, your inability to make a refund has nothing to do with 'protecting your customers'.

I am still waiting for a refund.
Claim renewed
Galina (March 6, 2021 | 20:59)
Dear foxechange, please stop cancelling the claim. It will be cancelled once I receive my coins back.
Admin BestChange.com (March 6, 2021 | 21:13)
Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.
Admin FoxExchange (March 12, 2021 | 12:45)
Galina, thanks for your cooperation. pls reply the email from support@fox.exchange.
Claim cancelled
Galina (March 12, 2021 | 20:14)
So basically I had to upload my selfie with a passport. Otherwise they simply holding the coins. Mind you there is nothing wrong with a coins - they are from Wasabi Wallet.
I am not sure why but they are asking me fro a new refund address. I submitted the address. Waiting for a refund... I will post the update later.

So this is clearly KYC exchange.
Claim renewed
Admin FoxExchange (March 12, 2021 | 21:37)
Hi Galina, you have new reply from support@fox.exchange.
Claim cancelled
Galina (March 12, 2021 | 21:46)
To BestChange administration.

Please update the properties of FoxExchange - as you can see they actually require KYC otherwise they just holding the coins indefinitely.

The coins are back. So the exchanger is not a scam, which is great!
3
CommentRemove
Name 87.120.254.* (March 2, 2021 | 16:55)
It's scam. Return my coins.
Expand (4)
Name (March 2, 2021 | 17:01)
Please call the fox.exchange admin.
Name (March 2, 2021 | 17:06)
Sent them my ETH and did not receive btc. They said that they need to talk to me. Then they requested ID. But I search for reviews and it says that it is scam. I don't want to provide my ID. Please give me my ETH Back to my address .
Admin FoxExchange (March 2, 2021 | 20:16)
Hello, we're sorry for the inconvenience but by enforcing security measures we want to protect our traders and create a healthy trading environment.
Claim cancelled
Name (March 2, 2021 | 21:54)
Sent you my ID. When you will return my coins?????
3
CommentRemove
Nick 185.220.101.* (February 28, 2021 | 13:05)
Wanted to exchange Dash to BTC. They hold my money and ask me for selfie with a passport.
I did it and after it they sent me a message: "Please provide a DASH address for sending you back the DASH."
20 hours ago i received new message: "Your recent fox.exchange order was cancelled".

How you can guess i haven't received neither Dash or BTC.
Expand (2)
Nick (February 28, 2021 | 16:14)
After the comment received Dash back.
Don't recommend to have any deal.
Admin FoxExchange (March 1, 2021 | 01:34)
Hello Nick, we're sorry for the inconvenience but by enforcing security measures we want to protect our traders and create a healthy trading environment.
Claim cancelled
3
CommentRemove
Alex 39.40.69.* (February 21, 2021 | 17:25)
[adminstration of monitoring has deleted offensive words]
Expand (4)
Alex (February 21, 2021 | 17:30)
You are non regeistered company, and you are asking for KYC, make refund other wise i will make post about you every where.
Alex (February 21, 2021 | 17:31)
You can use my documents for your own use, i can not trust you.
Alex (February 21, 2021 | 17:34)
Kindly reply.
Admin BestChange.com (February 21, 2021 | 19:07)
Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.
0
CommentRemove
Deept 213.152.161.* (February 20, 2021 | 23:34)
I made an exchange 16 days ago and im still waiting for a refund after i showed them that im KYC verified on BINANCE they're refusing to reply to me and they're completely ignoring me.

No one would send KYC verification documents to someone who doesn't have a public address on their website!!
Expand (10)
Deept (February 20, 2021 | 23:37)
I was gonna exchange from btc to my eth address on binance thats why im mentioning that i have passed the KYC verification on Binance
Deept (February 21, 2021 | 15:34)
Its been 15 hours without a response here
10 days without a response by email and
17 days since i sent the money.

Please refund my money
Admin FoxExchange (February 22, 2021 | 01:21)
Hello Deept, please check our AML/KYC statement here: https://fox.exchange/aml-kyc.
Claim cancelled
Deept (February 22, 2021 | 01:29)
You are not registered anywhere how am i supposed to trust you with my personal data??? I sent you proof that my funds were gonna be sent on my ETH addres on BINANCE where i showed you that i have it verified with personal data. Be serious and refund cause it looks like you dont care that much about KYC as much as you say, if you would after i sent you proof that im verified in one of the biggest crypto exchanges you would've refunded by now.

Please refund!
Claim renewed
Admin FoxExchange (February 22, 2021 | 01:39)
Hi Deept, please contact support@fox.exchange for different KYC options.
Claim cancelled
Deept (February 22, 2021 | 01:45)
I would prefer if the owner would read my complaints as im sure he wouldnt let his exchanger be seen as scammy!
Check your email
Claim renewed
Admin FoxExchange (February 22, 2021 | 02:13)
Hi Deept, please check your email.
Claim cancelled
Deept (February 22, 2021 | 04:05)
Waiting for your response!
Claim renewed
Deept (February 23, 2021 | 14:30)
I am still waiting for the response! Please reply
Admin FoxExchange (February 26, 2021 | 23:21)
Deept, you have been replied via email.
Claim cancelled
3
CommentRemove
Chelsea 109.70.100.* (February 15, 2021 | 17:05)
Provide a refund.

I don't want to send any documents to third-parties.
Expand (15)
Chelsea (February 15, 2021 | 18:22)
4 hours passed. No refund provided. No respond on my requests.

I refuse to send personal documents to unregistered entities. I'm aware of using my documents by any third-parties with unknown purpose.

Provide a refund of an initial transaction. I don't need it to be exchanged.
Chelsea (February 15, 2021 | 19:05)
No respond. No refund.

I do not intend to provide an unknown entity any documents.

Stop holding my funds. I don't need any services to be provided.

Refund my initial transaction.
Chelsea (February 15, 2021 | 21:36)
7 hours passed. No refund.
Admin BestChange.com (February 15, 2021 | 23:07)
Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.
Chelsea (February 16, 2021 | 13:57)
24 hours passed. Is it a joke? What is going on?
Chelsea (February 16, 2021 | 15:18)
Looks like I've been scammed for 5 ETH.
The funds are still not refunded.
No reaction from the website administrator.
It cannot be possible the guy is offline for 25 hours.
Is he waiting for me to stop asking for refund or what? I won't ever stop doing this.
Refund me my funds, I don't need any service from you. I will not send any documents and personal data to unknown entity.

Bestchange administration take some actions please. It is ridiculous.
How long should I wait for a refund. It is simply one button action and it takes 25 hours. It is non-sense.
Admin FoxExchange (February 16, 2021 | 16:21)
Hello, The support emailed you several times already. Your cooperation is appreciated.
Claim cancelled
Chelsea (February 16, 2021 | 16:29)
What cooperation? I will not send you any documents as to an unknown entity. I had no other emails from you for last 24 hours.
I've send you all the information for the refund in your tawk.to form. That's enough to proceed with refund.
What else do you need?
Chelsea (February 16, 2021 | 16:30)
Claim renewed.
Claim renewed
Chelsea (February 16, 2021 | 19:18)
28 hours passed.
Refund my 5 ETH to the initial address.
I will not send any personal data or documents to you.

Requesting a bestchange assist.
Chelsea (February 17, 2021 | 01:04)
44 hours passed. Funds are not refunded.
Chelsea (February 17, 2021 | 11:07)
The guys keep asking for the documents. I will never send any single document to unknown people. Who knows how will you use my documents. Send my funds 5ETH back!!! Stop looking for excuses to scam me!!!
Chelsea (February 17, 2021 | 16:32)
Complete ignore!! When will you refund my money???
Chelsea (February 18, 2021 | 15:44)
73 hours passed. Literally zero response. No support at all. Funds are not refunded.
Admin FoxExchange (February 22, 2021 | 01:20)
Hi Chelsea, please check our AML/KYC statement here: https://fox.exchange/aml-kyc.
Claim cancelled
3
CommentRemove
Valery Ignatov 37.110.152.* (February 14, 2021 | 01:52)
I've started exchange of 1000 usdt to 6.019 Zec. I've sent coins on time, waited for the confirmations to go through. And after that i've seen the message that they can't transfer me coins right now due to high load and i have to wait a little bit. I waited for about 10 minutes and after that they processed the transfer, but they sent me only 5.66 Zec. Which is about 10% less than it should be. They are refusing to return me the rest of the money.
Expand (1)
Admin FoxExchange (February 15, 2021 | 15:26)
Hello, Valery Ignatov!
Please contact support@fox.exchange with the order ID so we can review your order. Thanks.
Claim cancelled
3
CommentRemove
Jasraj 27.5.45.* (February 11, 2021 | 15:13)
I made exchange from BTC to XRP, but it said "We need to talk to you!
We encountered some difficulties processing your transaction and need to get in touch with you to proceed"
I have already mailed the Order ID , but have not received any reply.
Please resolve the situation ASAP.
Expand (1)
Jasraj (February 11, 2021 | 15:15)
I have uploaded the documents and they are saying the refund is being processed to the BTC address which i provided. but i have not received yet.
0
CommentRemove
Krik 194.147.50.* (February 10, 2021 | 23:30)
Made an exchange transaction. Where is the enrollment? Please do not joke the Russian Federation!
Expand (7)
Krik (February 10, 2021 | 23:40)
I do not intend to provide you with any documents. Either refund BTC or credit DOGE.
Krik (February 10, 2021 | 23:48)
Support response!:

Hello,

The activity on your order was labeled as suspicious by the Security and Risk Monitoring System and the restrictions on some operations were placed automatically.

By enforcing security measures we want to protect our traders and create a healthy trading environment. We do hope for cooperation on your end and kindly ask you to provide some additional information for the verification process.

In order to complete the verification process we require additional documents:
ID/Passport
Proof of Residence document

Documents accepted as a Proof of Residence:
1. Household utility bill (e.g. gas, electricity, landline telephone but not a mobile phone bill). It must be not more than three months old and show your name and current address.
2. Bank statement. It must be not more than 3 months old and show your name and current address.
3. Rent/lease agreement on your name valid for the current year
4. Local authority tax bill (e.g. council tax) valid for the current year

Please upload the documents here:
https://fox.exchange/tx/fc3412008ff2f4265d721547dfaf8564822e01399c77ac94a7cf95bfe56a1a7b/kyc
Krik (February 11, 2021 | 07:59)
9 hours have passed. These thugs still have my funds.
Admin FoxExchange (February 11, 2021 | 11:03)
Hello, The support emailed you, your cooperation is appreciated.
Claim cancelled
Krik (February 11, 2021 | 13:01)
I also answered you, 14 hours have already passed. No result. Return my review to red status until the issue is resolved.
Krik (February 11, 2021 | 18:56)
How are we doing? At what stage? Refund or exchange?
Krik (February 17, 2021 | 20:58)
[adminstration of monitoring has deleted offensive words]
3
CommentRemove
Ian 99.253.115.* (January 28, 2021 | 16:47)
Do not use fox exchange. It is literally a scam. These people are con artists who will hold your coins hostage and demand you send them your passport to return them. Horrible support. These people will steal your coins. They do nothing but scam and rip people off. This isn't an exchange, it is a scam.

Remember: fox exchange is a bunch of crooks, thieves, and con artists. Do not fall into the same trap i did. Never use fox exchange.

Now, return my coins, you con artists.

Order id: 08a465d3503481ab1626fa1a50b2c1fc19bfa227893156b2d56f5e9b2873eff5

9710d15465d4cb3f56f85e3182c9437f62179e4ec10a04863bdcb6dd45e12c0c
Expand (1)
Admin FoxExchange (January 28, 2021 | 17:09)
Hello, The support emailed you, your cooperation is appreciated. Please email them back.
Claim cancelled
3
CommentRemove
Amanda 103.230.142.* (January 21, 2021 | 18:13)
I was using Exodus Wallet, and exchanged LOOM for BTC. I did this a couple of times with no issues, small amounts, I then exchange 161,500 looms to 0.24BTC and it has been pending over 40 hours.

Bitcoin has dropped from $39,000 to $31,000 and Iíve lost 25% of my money. They are saying they want KYC and I never agreed to that and instructed them to terminate the transaction. Still no refund.

I am not sending KYC and they are holding my coins hostage.

Return my coins! Fox Exchange took advantage and is holding this hostage during major dumps, that were not even taking place when I started this process.
Expand (1)
Admin FoxExchange (January 28, 2021 | 17:10)
Hello, The support emailed you, your cooperation is appreciated. Please email them back.
Claim cancelled
3
CommentRemove
Genry 167.172.176.* (January 18, 2021 | 12:46)
Return my money.scammers
Expand (7)
Admin BestChange.com (January 18, 2021 | 13:07)
Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.
Admin FoxExchange (January 18, 2021 | 13:08)
Hello, The support emailed you, your cooperation is appreciated. Please email them back.
Claim cancelled
Genry (January 18, 2021 | 13:13)
I donít receive any new info about my btc!!
Claim renewed
Genry (January 18, 2021 | 13:27)
I donít need to give me my documents.pls return my btc
Admin FoxExchange (January 19, 2021 | 19:19)
Thanks for your cooperation
Claim cancelled
Admin FoxExchange (January 28, 2021 | 17:09)
Hello, The support emailed you, your cooperation is appreciated. Please email them back.
Claim renewed
Admin FoxExchange (January 28, 2021 | 17:11)
Hello, The support emailed you, your cooperation is appreciated. Please email them back.
Claim cancelled
3
CommentRemove
Zahat 199.249.230.* (January 10, 2021 | 18:37)
Since I have 2 exchanges here, I will leave 2 reviews. Foolishly left the first review with a neutral rating. The money is not returned to me and my personal data is extorted, I sent 0.09398013 BTC, at the time of the exchange it is 3850$ +- details in the review below. I don't get any answers from them. I apologize to the bestchange administration for duplicating the review, I want the review to be flagged negative to alert people.

order ID 777ee38e7273f60a39b157d5a9f2d6e153261f6425eaf8ac9120c0341ee25478

order ID 3ef8e7abf968f07b5b148a348b89449b00265dd642819949b39a85c64a763751
Expand (2)
Zahat (January 12, 2021 | 16:44)
I had to come for the documents in order to photograph them, although I already doubt that the money will be returned to me at all.
Zahat (January 13, 2021 | 03:49)
Well guys.
End of story: return.
Bottom line: time wasted, 660$ spent on the course and commission + 60$ i spent on the trip to take a photo. Also my deanomization. If you want to change funds, then definitely not here. The service is disgusting, the support does not answer questions, and if it does, then for a long time. They take money for themselves and do not return it only when sending passport data. This is extortion. I consider the exchange office a scam. Never use this exchange office. Hope they go broke!
Claim cancelled
3
CommentRemove
Ksmah 2.50.4.* (January 4, 2021 | 15:37)
I was trading on Zengo and my funds were being held for (Pending ID Check) by fox.exchange.
I submitted my ID and proof of address and was told that it is was under review.
It has been almost a day and my problem is still pending.
I am very worried as it is almost 10k being held .
Expand (2)
Ksmah (January 4, 2021 | 17:01)
Hi,

You submitted the documents a couple of hours ago and they are under review, it usually takes several hours but in some cases it can take longer.

The comment you wrote on bestchange isn't true, please update it or remove it.

Thanks,
fox.exchange

Above is the email reply from fox exchange

It is true that my funds are still being held by fox exchange until now.
I am still waiting for my money being return.
Will update when I fully receive my funds back
Ksmah (January 4, 2021 | 19:25)
Dear Fox support team,

I have received my refund ,thank you so much for your kind help !

Have a wonderful day !

On Monday, January 4, 2021, 08:19:28 PM GMT+4, support fox.exchange <support@fox.exchange> wrote:

Hi,

The refund is being sent to your wallet, you should see it in a few minutes.

Thanks,
fox.exchange
0
CommentRemove
Takishi 102.78.61.* (December 30, 2020 | 19:49)
Hello, please what about my exchange
i made the payment but in the website say 'time up'

please fix the problem

order id:
7e2be888d5fc2ff71aaecce088ae4187547a93a6c4c2e347c9b5cdfc071410aa
Expand (3)
Takishi (December 30, 2020 | 22:59)
Any reply ?
Admin FoxExchange (December 31, 2020 | 00:11)
Hello, Takishi!
Please contact support@fox.exchange.
Takishi (December 31, 2020 | 14:57)
Im still always waiting for my funds, please send mr back my money !!!!
0
CommentRemove
Alex 51.38.80.* (December 20, 2020 | 04:21)
I just exchanged BTC to USDT and was told there was a problem with my application. I sent support request 4 hours ago, still no answer, BTC exchange rate has changed to a lower side, I'm losing money.
Expand (5)
Admin BestChange.com (December 20, 2020 | 06:45)
Hello!

We request the exchanger's administrator to respond to the user's comment.

Best regards, BestChange administration.
Alex (December 20, 2020 | 09:57)
It's been ten hours. No one has contacted me and explained what was wrong.
Alex (December 20, 2020 | 22:18)
I'm not going to send the documents. I request my BTCs back.
Admin FoxExchange (December 21, 2020 | 01:33)
Hello, Alex!
If your issue isn't resolved please share your email and we'll make sure support is on it.
Alex (December 21, 2020 | 02:21)
My funds were refunded minus commissions, thanks
0
CommentRemove
Nick 185.38.150.* (December 19, 2020 | 17:57)
Get my money back, why is your support not responding and refunding?
Expand (3)
Nick (December 19, 2020 | 19:30)
There is still no response from support. Thank you for ruining your weekend!
Admin FoxExchange (December 19, 2020 | 20:16)
Check your email, Nick.
Nick (December 19, 2020 | 21:16)
My problem is solved, everything was returned, no complaints, thanks
0
CommentRemove
Artem 195.176.3.* (December 15, 2020 | 00:42)
Hi. Exchange btc for dash, I sent a transfer 0.43 btc. What's wrong with my order?
Expand (1)
Artem (December 15, 2020 | 13:31)
Send me my bitcoins back! I dont want send you my documents!
0
CommentRemove
Kirill 84.247.48.* (November 15, 2020 | 13:15)
Wouldn't recommend. The second time I come across a situation of exchange delay. Yesterday I sent a transfer to exchange bts for hlm. The result is silence. I sent a request to technical support, what is the problem. The answer to the problem is with stellar, with us. I waited until evening, no result.
In the evening, I re-sent a request to technical support, return btc. It is now the middle of the next day, in response to silence. Guys, will you do your job well?
Expand (4)
Kirill (November 15, 2020 | 13:16)
Exchange btc for xlm
Kirill (November 15, 2020 | 13:18)
I will write in support of the Trezor wallet. I don't think you are providing a bad service with the lure price.
Admin FoxExchange (November 15, 2020 | 15:03)
Our support answered your emails, XLM has issues and it's currently disabled.
Your first XLM order was refunded already and the second is being handled.
Claim cancelled
Kirill (November 16, 2020 | 00:10)
Tell me what your answer means and when to expect a refund of my funds: (Your order is processing in the XLM wallet, weíre trying to complete it or cancel it and do a refund. We know itís your second XLM order and we apologize for the inconvenience with the XLM orders.)
More than 30 hours have passed.
3
CommentRemove
Kirill 5.8.16.* (November 14, 2020 | 10:07)
I exchanged bts for hlm yesterday. I have been waiting for 12 hours the funds have not been received. I wrote to technical support yesterday. No answer. What to do?
Expand (13)
Kirill (November 14, 2020 | 10:08)
I exchanged btc for xlm yesterday
Admin FoxExchange (November 14, 2020 | 10:16)
Hello, Kirill!
We emailed you be back earlier, please check your email.

Sorry for the inconvenience,
fox.exchange
Claim cancelled
Kirill (November 14, 2020 | 10:22)
Thanks for writing to me here. But I did not receive a letter in the mail. Write to which email did you send the letter and when?
Kirill (November 14, 2020 | 10:24)
And what's the problem with exchanging btc for xlm?
Admin FoxExchange (November 14, 2020 | 10:27)
We can't publicly write your email, we answered the email you left in the chat.
If you don't see our response pls try to email again and we'll email you back again.
Claim renewed
Admin FoxExchange (November 14, 2020 | 10:29)
Please don't disclose anything publicly on your order, make sure you're using our chat on fox.exchange or the support@fox.exchange email
Claim cancelled
Kirill (November 14, 2020 | 10:33)
Offline message sent on Friday, November 13, 2020, at 19:54 (GMT+0)
Site : fox.exchange
Submitted From : https://fox.exchange
Name : Kirill
Good afternoon, I exchanged btc for xlm, the transaction in btc was successful, but the xlm was not received on the wallet. Please tell me what to do?

It was written yesterday. Check your email. And write your answer. You can also write here when I expect the arrival of xlm?
Admin FoxExchange (November 14, 2020 | 10:41)
We already replied to this email yesterday and just replied to the chat message you left now.
Please email back or send a new email to support@fox.exchange
Kirill (November 14, 2020 | 10:44)
Hello, I received your letter. I am waiting for information from you on the exchange of btc for xlm
Admin FoxExchange (November 14, 2020 | 10:48)
Our support already replied your email
Kirill (November 14, 2020 | 10:52)
No result yet. So let's open the review for now.
Admin FoxExchange (November 14, 2020 | 11:07)
Check your email
Kirill (November 14, 2020 | 11:51)
Thanks, the funds were returned back to the wallet.
3
CommentRemove
Migelo01 193.187.88.* (November 11, 2020 | 17:23)
Exchanged my ETH and haven't received the coins still.
It's been more than 30 hours and they claim it is due their High load, which was day ago at the morning and my coins are still pending. Contacted them twice via online chat and once submitted ticket with my email. No messages, only promises, that it will be resolved and nothing done. Only promises and still message:
"
Please be patient...
We're experiencing heavy load. Your funds are safe and we're doing our best to transfer your coins as soon as possible. Apologies for the inconvenience.
"

Is it a joke? High load for 30+ hours. Cmon just return me my ETH already.
Expand (3)
Admin FoxExchange (November 11, 2020 | 17:47)
Hello,

Our support emailed you, please check your mail.

Best,
fox.exchange
Claim cancelled
Migelo01 (November 12, 2020 | 08:29)
Renewing claim while refund is not done. This is not fair to cancel it until you refund it.
Claim renewed
Migelo01 (November 12, 2020 | 10:19)
Refunded. Please fix it in future and good luck
Claim cancelled
3
CommentRemove
Add2Index 188.162.166.* (October 26, 2020 | 14:04)
After exchange:

"We need to talk to you!
We encountered some difficulties processing your transaction and need to get in touch with you to proceed."

Please returm my btc or send eth. I do not want send any documents for you!
Expand (2)
Admin FoxExchange (October 26, 2020 | 15:20)
Hello, dear customer!
Please check your email for response from support@fox.exchange
Add2Index (October 26, 2020 | 16:42)
I do not want send DOCUMENTS, thanks!
0
CommentRemove
User 142.93.209.* (September 23, 2020 | 08:02)
I had no problem with the exchange until I saw the final amount. They do not say anything about fees on the exchange page. Not a single word. My exchange amount should be 100.34185 USDT at the time of getting 5 confirmation according to their rate and rate shown on bestchange. But they sent 96.34185 USDT. Not happy at all. Fees should be shown before hand.
Expand (1)
Admin FoxExchange (September 23, 2020 | 09:14)
Hello, dear customer!
Please contact support@fox.exchange with the order id and they will check it.
Claim cancelled
3
CommentRemove
Jam 209.141.54.* (September 12, 2020 | 11:17)
I tried to make an exchange, sent $ 2,500 of my funds, sent the exact amount of the exchange, 3 days later I did not receive the funds, requested a refund, the exchanger refuses to carry it out. Their some kind of monitoring system worked, and they require documents. I said that I demand the termination of the contract, and I demand the return of funds based on this, and I do not want to go through their KYC to work with them, they do not give me the opportunity to break the contract, the funds are not returned. 3 days have passed, 2500 $, withholding of funds is not legal in case of a requirement to break the signed contracts. The site says:

Reviewing your order ...
We discovered an anomaly in your transaction, and we are reviewing your order now. We will transfer your coins shortly. (3 days)
Expand (1)
Admin FoxExchange (September 12, 2020 | 13:52)
Hello, Jam!
Our support is waiting for your cooperation.
Please check your email.
Claim cancelled
3
CommentRemove
Jamison 185.38.175.* (September 8, 2020 | 15:09)
I was SCAMMED for 1000$ .
I sent bitcoin, but still haven't received Tether. Support does not respond to my emails at all, almost 24 hours have passed!
Expand (1)
Admin FoxExchange (September 8, 2020 | 15:40)
You emailed us 30 minutes ago, just a few minutes before you wrote the review and complained that the support doesn't respond.
Our support team will try to assist you, please check your email.
Claim cancelled
3
CommentRemove
Denis 5.180.62.* (August 28, 2020 | 20:51)
I do not recommend this exchanger, I sent them btc, the transaction was confirmed, but the purchased coins were not transferred to me, they wrote that the transaction has anomalies. Sorry I didnít read the previous review. Dear support, I wrote to you, but you are silent. You cannot work anonymously and maintain a high rating , trade stocks on the stock exchange and not cryptocurrency. This attitude made me very angry, especially because of the volatility of cryptocurrencies it is not comfortable to wait for your coins for a long time
Expand (9)
Denis (August 28, 2020 | 21:56)
I ask you to return my btc and do not fool my head. The first time I encounter such a problem on bestchange. Now I will drop the wallet address to your mail for returning btc. It's a pity that I lost time and most likely part of btc due to the fact that I paid a good commission when transferring .
Admin FoxExchange (August 28, 2020 | 23:34)
Hello, Denis!
The support team is checking your order.
Claim cancelled
Denis (August 29, 2020 | 08:20)
I will not send you any documents. You have no right to hold my btc hostage.
Scammers, return my coins and stop cheating.
Claim renewed
Admin BestChange.com (August 29, 2020 | 09:37)
Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.
Admin FoxExchange (August 29, 2020 | 12:24)
Denis,
Please check your email.
Claim cancelled
Denis (August 29, 2020 | 12:37)
I sent you 0.103 btc, you returned 0.101 to me. These are not my problems, that you did not make an exchange, I spent on priority commission when sending, and I want to receive my btc in full.
Admin FoxExchange (August 29, 2020 | 13:23)
Denis,
Please check your email.
Denis (August 29, 2020 | 14:50)
Very unpleasant situation, lost time, some money. The exchanger returned the money, but not in full, minus the commission. As a result, I got a double waste of the commission and a ruined mood.
Admin FoxExchange (August 29, 2020 | 15:12)
Denis,
Next time make sure to read carefully our ToS and AML/KYC policy.
3
CommentRemove
Kod 185.5.248.* (August 20, 2020 | 18:02)
Caution!
Using this exchanger, you risk losing your funds !!!

made an exchange through this exchanger. an alert has arrived We need to talk to you!
We encountered some difficulties processing your transaction and need to get in touch with you to proceed.

they also wrote to the mail that they will contact me within two days. in the end, neither bitcoins nor dash ... just accepted bitcoin, said that they were suspicious and that's it
Expand (4)
Admin FoxExchange (August 20, 2020 | 22:07)
Hello, Kod!
Please contact support@fox.exchange with the relevant Order ID.

Thanks.
Claim cancelled
Kod (August 21, 2020 | 05:47)
I already wrote to you. I was told that I had to wait 48 hours. It seems to me in this case you should stop working for these 48 hours. because in these 48 hours you can deceive many more people. and I don't understand why the bestchange management allows exchangers to work like this
Claim renewed
Admin FoxExchange (August 21, 2020 | 22:18)
Kod,
support ticket completed. Let us know if you have further questions.
Claim cancelled
Kod (August 22, 2020 | 04:51)
They returned the money without any questions. thank
3
CommentRemove
Jesusfuentesh 190.37.100.* (August 6, 2020 | 02:14)
I donít recomend this exchange. It shows a rate, but then it takes you like -6% of what they showed you. Itís not even a similar amount
Expand (6)
Admin FoxExchange (August 7, 2020 | 04:23)
Hello, Jesusfuentesh!
The final exchange rate may vary from the initial exchange rate due to market conditions.
For any other matter you are welcome to contact us at support@fox.exchange.
Claim cancelled
Jesusfuentesh (August 7, 2020 | 04:27)
I perfectly understand that. But I donít justify a -6%. And itís not the first time. If you are at the top rate as best rate, it should be like that and itís not. If it was one time, ok, but lately always.
Admin FoxExchange (August 7, 2020 | 10:48)
Jesusfuentesh,

Please contact our support by email so they can investigate specifically the cases you're talking about.
Our goal is to learn from users feedback and get better.
Claim renewed
Admin FoxExchange (August 7, 2020 | 10:48)
mailto: support@fox.exchange
Claim cancelled
Admin BestChange.com (August 7, 2020 | 10:58)
Hello!

In accordance with the terms of inclusion of the exchanger in the BestChange monitoring on (bestchange.com/wiki/rules.html#4.13, https://www.bestchange.com/wiki/rules.html#4.1.2):
If the exchanger reserves the right to change the exchange rate for an existing order, the page for creating an order must include:
- conditions under which the rate can be changed;
- conditions for the funds to be considered as received (for cryptocurrencies, the number of confirmations or appearance of the transaction in the network);
- the name of the exchange on whose exchange rate is used for calculating the rate for the order;
- maximally allowed deviations in the amount the client can receive (can be expressed as a percentage of the rates on the specified exchanges).

If the rate has been re-calculated it is required to inform the client before completing the order about the terms of returning the funds and offer an option to return the funds.

The request of the administration of the exchange office to make the appropriate improvements on the website of the exchange office and to make adjustments to the service regulations.

Thank you for cooperation!
Admin BestChange.com (August 8, 2020 | 11:11)
Jesusfuentesh,

please contact the administration of the exchange office to receive compensation for your application. Contact details: support@fox.exchange

Best regards, BestChange administration.
3
CommentRemove
Kristine Angela Natividad 175.176.48.* (August 1, 2020 | 06:04)
I hope this can help me awesome tool
Expand (0)
0
CommentRemove
Aryan Bhatta 27.34.17.* (July 31, 2020 | 15:02)
I havent get my ripple yet how much time to take for i received in my wallet..you said transaction completed,,
Expand (3)
Aryan Bhatta (August 1, 2020 | 17:49)
There is a different in xrp destination tag..please review the transaction asap
Admin BestChange.com (August 1, 2020 | 18:40)
Hello!

We request the exchanger's administrator to respond to the user's comment.

Best regards, BestChange administration.
Admin FoxExchange (August 1, 2020 | 22:59)
Hello, Aryan Bhatta!

Your order completed successfully, the Tx ID sent to you by email.
If you didn't receive your funds please contact your wallet support.
0
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