FoxExchange exchanger

The quote from your website:
» "Completely anonymous
No registration, no email, no identification documents needed, only your crypto public address."

So there is only two options for you. Either complete the order or return the money.

To BestChange administration.

Please correct obvious misleading statements of this exchange (they do practice KYC apparently). Bad actors are disgrace for your reputation.

Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.

To BestChange administration.

I received the message from them:

?? "The activity on your order was labeled as suspicious by the Security and Risk Monitoring System and the restrictions on some operations were placed automatically.

By enforcing security measures we want to protect our traders and create a healthy trading environment.

Please provide a selfie of you holding a government-issued ID and a paper note, on the note you should handwrite the current date and the words: "for fox.exchange"."

As you can see, they are practicing KYC policy. So please update the information about the exchanger as for the other your clients not to get confused

To Fox.Exchange:

I am refusing to upload any documents and kindly asking for a refund. Please send the money back to the address where they came from.

Hello Galina, before each exchange on fox.exchange you have been asked to agree with the terms and conditions, the privacy policy and the AML/KYC policy.

I am still waiting for a refund.

Galina, please check with support@fox.exchange.

Dear, foxexchange, there is nothing to talk about. I am waiting for a refund.

Galina, we're sorry for the inconvenience but by enforcing security measures we want to protect our traders and create a healthy trading environment.

Dear foxexchange, your inability to make a refund has nothing to do with 'protecting your customers'.

I am still waiting for a refund.

Dear foxechange, please stop cancelling the claim. It will be cancelled once I receive my coins back.

Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.

Galina, thanks for your cooperation. pls reply the email from support@fox.exchange.

So basically I had to upload my selfie with a passport. Otherwise they simply holding the coins. Mind you there is nothing wrong with a coins - they are from Wasabi Wallet.
I am not sure why but they are asking me fro a new refund address. I submitted the address. Waiting for a refund... I will post the update later.

So this is clearly KYC exchange.

Hi Galina, you have new reply from support@fox.exchange.

To BestChange administration.

Please update the properties of FoxExchange - as you can see they actually require KYC otherwise they just holding the coins indefinitely.

The coins are back. So the exchanger is not a scam, which is great!

Please call the fox.exchange admin.

Sent them my ETH and did not receive btc. They said that they need to talk to me. Then they requested ID. But I search for reviews and it says that it is scam. I don't want to provide my ID. Please give me my ETH Back to my address .

Hello, we're sorry for the inconvenience but by enforcing security measures we want to protect our traders and create a healthy trading environment.

Sent you my ID. When you will return my coins?????

After the comment received Dash back.
Don't recommend to have any deal.

Hello Nick, we're sorry for the inconvenience but by enforcing security measures we want to protect our traders and create a healthy trading environment.

You are non regeistered company, and you are asking for KYC, make refund other wise i will make post about you every where.

You can use my documents for your own use, i can not trust you.

Kindly reply.

Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.

I was gonna exchange from btc to my eth address on binance thats why im mentioning that i have passed the KYC verification on Binance

Its been 15 hours without a response here
10 days without a response by email and
17 days since i sent the money.

Please refund my money

Hello Deept, please check our AML/KYC statement here: https://fox.exchange/aml-kyc.

You are not registered anywhere how am i supposed to trust you with my personal data??? I sent you proof that my funds were gonna be sent on my ETH addres on BINANCE where i showed you that i have it verified with personal data. Be serious and refund cause it looks like you dont care that much about KYC as much as you say, if you would after i sent you proof that im verified in one of the biggest crypto exchanges you would've refunded by now.

Please refund!

Hi Deept, please contact support@fox.exchange for different KYC options.

I would prefer if the owner would read my complaints as im sure he wouldnt let his exchanger be seen as scammy!
Check your email

Hi Deept, please check your email.

Waiting for your response!

I am still waiting for the response! Please reply

Deept, you have been replied via email.

4 hours passed. No refund provided. No respond on my requests.

I refuse to send personal documents to unregistered entities. I'm aware of using my documents by any third-parties with unknown purpose.

Provide a refund of an initial transaction. I don't need it to be exchanged.

No respond. No refund.

I do not intend to provide an unknown entity any documents.

Stop holding my funds. I don't need any services to be provided.

Refund my initial transaction.

7 hours passed. No refund.

Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.

24 hours passed. Is it a joke? What is going on?

Looks like I've been scammed for 5 ETH.
The funds are still not refunded.
No reaction from the website administrator.
It cannot be possible the guy is offline for 25 hours.
Is he waiting for me to stop asking for refund or what? I won't ever stop doing this.
Refund me my funds, I don't need any service from you. I will not send any documents and personal data to unknown entity.

Bestchange administration take some actions please. It is ridiculous.
How long should I wait for a refund. It is simply one button action and it takes 25 hours. It is non-sense.

Hello, The support emailed you several times already. Your cooperation is appreciated.

What cooperation? I will not send you any documents as to an unknown entity. I had no other emails from you for last 24 hours.
I've send you all the information for the refund in your tawk.to form. That's enough to proceed with refund.
What else do you need?

Claim renewed.

28 hours passed.
Refund my 5 ETH to the initial address.
I will not send any personal data or documents to you.

Requesting a bestchange assist.

44 hours passed. Funds are not refunded.

The guys keep asking for the documents. I will never send any single document to unknown people. Who knows how will you use my documents. Send my funds 5ETH back!!! Stop looking for excuses to scam me!!!

Complete ignore!! When will you refund my money???

73 hours passed. Literally zero response. No support at all. Funds are not refunded.

Hi Chelsea, please check our AML/KYC statement here: https://fox.exchange/aml-kyc.

Hello, Valery Ignatov!
Please contact support@fox.exchange with the order ID so we can review your order. Thanks.

I have uploaded the documents and they are saying the refund is being processed to the BTC address which i provided. but i have not received yet.

I do not intend to provide you with any documents. Either refund BTC or credit DOGE.

Support response!:

Hello,

The activity on your order was labeled as suspicious by the Security and Risk Monitoring System and the restrictions on some operations were placed automatically.

By enforcing security measures we want to protect our traders and create a healthy trading environment. We do hope for cooperation on your end and kindly ask you to provide some additional information for the verification process.

In order to complete the verification process we require additional documents:
ID/Passport
Proof of Residence document

Documents accepted as a Proof of Residence:
1. Household utility bill (e.g. gas, electricity, landline telephone but not a mobile phone bill). It must be not more than three months old and show your name and current address.
2. Bank statement. It must be not more than 3 months old and show your name and current address.
3. Rent/lease agreement on your name valid for the current year
4. Local authority tax bill (e.g. council tax) valid for the current year

Please upload the documents here:
https://fox.exchange/tx/fc3412008ff2f4265d721547dfaf8564822e01399c77ac94a7cf95bfe56a1a7b/kyc

9 hours have passed. These thugs still have my funds.

Hello, The support emailed you, your cooperation is appreciated.

I also answered you, 14 hours have already passed. No result. Return my review to red status until the issue is resolved.

How are we doing? At what stage? Refund or exchange?

[adminstration of monitoring has deleted offensive words]

Hello, The support emailed you, your cooperation is appreciated. Please email them back.

Hello, The support emailed you, your cooperation is appreciated. Please email them back.

Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.

Hello, The support emailed you, your cooperation is appreciated. Please email them back.

I don’t receive any new info about my btc!!

I don’t need to give me my documents.pls return my btc

Thanks for your cooperation

Hello, The support emailed you, your cooperation is appreciated. Please email them back.

Hello, The support emailed you, your cooperation is appreciated. Please email them back.

I had to come for the documents in order to photograph them, although I already doubt that the money will be returned to me at all.

Well guys.
End of story: return.
Bottom line: time wasted, 660$ spent on the course and commission + 60$ i spent on the trip to take a photo. Also my deanomization. If you want to change funds, then definitely not here. The service is disgusting, the support does not answer questions, and if it does, then for a long time. They take money for themselves and do not return it only when sending passport data. This is extortion. I consider the exchange office a scam. Never use this exchange office. Hope they go broke!

Hi,

You submitted the documents a couple of hours ago and they are under review, it usually takes several hours but in some cases it can take longer.

The comment you wrote on bestchange isn't true, please update it or remove it.

Thanks,
fox.exchange

Above is the email reply from fox exchange

It is true that my funds are still being held by fox exchange until now.
I am still waiting for my money being return.
Will update when I fully receive my funds back

Dear Fox support team,

I have received my refund ,thank you so much for your kind help !

Have a wonderful day !

On Monday, January 4, 2021, 08:19:28 PM GMT+4, support fox.exchange <support@fox.exchange> wrote:

Hi,

The refund is being sent to your wallet, you should see it in a few minutes.

Thanks,
fox.exchange

Any reply ?

Hello, Takishi!
Please contact support@fox.exchange.

Im still always waiting for my funds, please send mr back my money !!!!

Hello!

We request the exchanger's administrator to respond to the user's comment.

Best regards, BestChange administration.

It's been ten hours. No one has contacted me and explained what was wrong.

I'm not going to send the documents. I request my BTCs back.

Hello, Alex!
If your issue isn't resolved please share your email and we'll make sure support is on it.

My funds were refunded minus commissions, thanks

There is still no response from support. Thank you for ruining your weekend!

Check your email, Nick.

My problem is solved, everything was returned, no complaints, thanks

Send me my bitcoins back! I dont want send you my documents!

Exchange btc for xlm

I will write in support of the Trezor wallet. I don't think you are providing a bad service with the lure price.

Our support answered your emails, XLM has issues and it's currently disabled.
Your first XLM order was refunded already and the second is being handled.

Tell me what your answer means and when to expect a refund of my funds: (Your order is processing in the XLM wallet, we’re trying to complete it or cancel it and do a refund. We know it’s your second XLM order and we apologize for the inconvenience with the XLM orders.)
More than 30 hours have passed.

I exchanged btc for xlm yesterday

Hello, Kirill!
We emailed you be back earlier, please check your email.

Sorry for the inconvenience,
fox.exchange

Thanks for writing to me here. But I did not receive a letter in the mail. Write to which email did you send the letter and when?

And what's the problem with exchanging btc for xlm?

We can't publicly write your email, we answered the email you left in the chat.
If you don't see our response pls try to email again and we'll email you back again.

Please don't disclose anything publicly on your order, make sure you're using our chat on fox.exchange or the support@fox.exchange email

Offline message sent on Friday, November 13, 2020, at 19:54 (GMT+0)
Site : fox.exchange
Submitted From : https://fox.exchange
Name : Kirill
Good afternoon, I exchanged btc for xlm, the transaction in btc was successful, but the xlm was not received on the wallet. Please tell me what to do?

It was written yesterday. Check your email. And write your answer. You can also write here when I expect the arrival of xlm?

We already replied to this email yesterday and just replied to the chat message you left now.
Please email back or send a new email to support@fox.exchange

Hello, I received your letter. I am waiting for information from you on the exchange of btc for xlm

Our support already replied your email

No result yet. So let's open the review for now.

Check your email

Thanks, the funds were returned back to the wallet.

Hello,

Our support emailed you, please check your mail.

Best,
fox.exchange

Renewing claim while refund is not done. This is not fair to cancel it until you refund it.

Refunded. Please fix it in future and good luck

Hello, dear customer!
Please check your email for response from support@fox.exchange

I do not want send DOCUMENTS, thanks!

Hello, dear customer!
Please contact support@fox.exchange with the order id and they will check it.

Hello, Jam!
Our support is waiting for your cooperation.
Please check your email.

You emailed us 30 minutes ago, just a few minutes before you wrote the review and complained that the support doesn't respond.
Our support team will try to assist you, please check your email.

I ask you to return my btc and do not fool my head. The first time I encounter such a problem on bestchange. Now I will drop the wallet address to your mail for returning btc. It's a pity that I lost time and most likely part of btc due to the fact that I paid a good commission when transferring .

Hello, Denis!
The support team is checking your order.

I will not send you any documents. You have no right to hold my btc hostage.
Scammers, return my coins and stop cheating.

Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.

Denis,
Please check your email.

I sent you 0.103 btc, you returned 0.101 to me. These are not my problems, that you did not make an exchange, I spent on priority commission when sending, and I want to receive my btc in full.

Denis,
Please check your email.

Very unpleasant situation, lost time, some money. The exchanger returned the money, but not in full, minus the commission. As a result, I got a double waste of the commission and a ruined mood.

Denis,
Next time make sure to read carefully our ToS and AML/KYC policy.

Hello, Kod!
Please contact support@fox.exchange with the relevant Order ID.

Thanks.

I already wrote to you. I was told that I had to wait 48 hours. It seems to me in this case you should stop working for these 48 hours. because in these 48 hours you can deceive many more people. and I don't understand why the bestchange management allows exchangers to work like this

Kod,
support ticket completed. Let us know if you have further questions.

They returned the money without any questions. thank

Hello, Jesusfuentesh!
The final exchange rate may vary from the initial exchange rate due to market conditions.
For any other matter you are welcome to contact us at support@fox.exchange.

I perfectly understand that. But I don’t justify a -6%. And it’s not the first time. If you are at the top rate as best rate, it should be like that and it’s not. If it was one time, ok, but lately always.

Jesusfuentesh,

Please contact our support by email so they can investigate specifically the cases you're talking about.
Our goal is to learn from users feedback and get better.

mailto: support@fox.exchange

Hello!

In accordance with the terms of inclusion of the exchanger in the BestChange monitoring on (bestchange.com/wiki/rules.html#4.13, https://www.bestchange.com/wiki/rules.html#4.1.2):
If the exchanger reserves the right to change the exchange rate for an existing order, the page for creating an order must include:
- conditions under which the rate can be changed;
- conditions for the funds to be considered as received (for cryptocurrencies, the number of confirmations or appearance of the transaction in the network);
- the name of the exchange on whose exchange rate is used for calculating the rate for the order;
- maximally allowed deviations in the amount the client can receive (can be expressed as a percentage of the rates on the specified exchanges).

If the rate has been re-calculated it is required to inform the client before completing the order about the terms of returning the funds and offer an option to return the funds.

The request of the administration of the exchange office to make the appropriate improvements on the website of the exchange office and to make adjustments to the service regulations.

Thank you for cooperation!

Jesusfuentesh,

please contact the administration of the exchange office to receive compensation for your application. Contact details: support@fox.exchange

Best regards, BestChange administration.

There is a different in xrp destination tag..please review the transaction asap

Hello!

We request the exchanger's administrator to respond to the user's comment.

Best regards, BestChange administration.

Hello, Aryan Bhatta!

Your order completed successfully, the Tx ID sent to you by email.
If you didn't receive your funds please contact your wallet support.