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Use this type of feedback only if get no money from the FoxExchange exchanger after it is due. When the funds from an exchange or refund operation reach your account, the claim must be dismissed.
Make sure that you specify the exchange order number in this case – it will help the FoxExchange administration solve the problem faster.
If you just do not like the service at FoxExchange and you want to share your opinion – select the Comment feedback type.
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(September 24, 2021 | 20:23)
Greetings, everyone. I do not recommend anyone to use this service. I made an exchange 2 days ago, still waiting for the funds. Looks like these scammers stole my money. Please the administration "bestchange" to intervene and help me!
(September 16, 2021 | 23:19)
Fox.Exchange is scam , they never refunded me .
Please anyone facing similiar problem you can whatsapp me on : as i have talked to a lawyer who’s specialist in crypto fraud
any further cases like mine will only help me retrieving my money when case goes to trial . ( All cost on me for whoever wish to suit them ) [Personal data has been deleted]
(September 13, 2021 | 03:42)
Weird site! They asked me to provide details such as ID through a KYC process, I didn't even choose this exchange site to begin with! It was all made via the Exodus App.
(September 8, 2021 | 13:05)
The money was sent to BTC. There are more than 10 confirmations. The exchanger says that there are no confirmations. They asked for 2 confirmations, but they did not fulfill their duties. My mail is ignored. What should I do?
(September 3, 2021 | 02:18)
Awful service! I'm waiting transfer about 2 hours! There is message:We're experiencing heavy load. Your funds are safe and we're doing our best to transfer your coins as soon as possible. Apologies for the inconvenience.
Shoot a quick email to email@example.com if you wish to chat with a human.
Support is still silence.
(September 1, 2021 | 21:59)
this is pure scam exchange this is 3rd time they doing this. I will never use this exchange ever again. Exchanged 0.00447063 Btc to ltc. And guess what! "we need to talk to you!" i ain't need no talking give me back my funds or proceed with exchange.
(August 26, 2021 | 08:11)
Exchanger FoxExchange stopped the transaction and do not answer. Please exchange or refund my coins!
(August 23, 2021 | 09:57)
Fraud alert!!! i did the transaction more than 6 hours ago. After transaction went to their wallet, they stopped the transaction and said:
"we need to talk to you!
we encountered some difficulties processing your transaction and need to get in touch with you to proceed."
I emailed them but no replies!! what a fraud exchange. Please return the money to my xrp wallet.
I wish i have read the earlier complaints about kyc before doing the transaction. I won't do any kyc, please exchange or refund!
bestchange, please be careful before including an exchange in your list which puts restriction! at least tell this to your customers!
(August 9, 2021 | 11:16)
I feel lucky as I did not look at the feedback before I did my exchange, I changed doge for BTC and everything worked fine, I got my BTC in exchange. It took awhile for it to go through and approve but it did.
(July 24, 2021 | 10:48)
Был обмен на 500$ - все хорошо. Сейчас же отправил 2700$ BTC-ETH. Когда получили мою транзакцию они её сочли за подозрительную. Отписал в поддержку, только email и никакого live-support, ответ был через час. Отправлял деньги как оплату за услуги, мне дали 15 минут, как понимаете оплату я не сделал, обмен для меня более не актуален) Они просят селфи с паспортом (ID) и листочнк с текущей датой. Конечно я отказался т-к перевод мне НЕ НУЖЕН. Они далее говорят что не вернут мои деньги пока не получат селфи.
О компании ничего не известно, они не гарантируют 100% защиту моих данных, мне не нужен обмен более т-к я уже обменял свои средства у другого обменника. А они далее говорят что не будет возврата средств до получения фото) Не рекомендую, почитайте отзывы на битталке. Юзайте только если у Вас есть куча времени и Вы не спешите с транзакцией.
(July 17, 2021 | 21:46)
Received money, wrote that there was some problem, the support did not answer.
(June 29, 2021 | 10:09)
Transaction has already paid. But i don't have my money
(June 15, 2021 | 17:51)
Lock my transaction and ask me to do "selfie of you holding a government-issued ID and a paper note, on the note you should handwrite the current date and the words: "for fox.exchange"".. But i can't do this. Give my money back!!!!
(June 5, 2021 | 20:51)
Today I created a request to exchange 0.007 bitcoin for Ethereum. The application is not completed, there is a notification on the exchange page that I need to contact support. I have written to them, but they are silent
(May 22, 2021 | 23:05)
When I made an apply I wasn’t even asked to enter my email , but when I transferred my money , the problems began. My operation was blocked and selfie and docs approval was required . Support answered very slowly. And it didn’t solve my issue. I wouldn’t recommend this exchanger to anyone. You can lose your money
(March 3, 2021 | 06:23)
Tried to exchange BTC to ZEC.
Now they are holding my coins.
I suggest you either make an exchange or return my coins.
(March 2, 2021 | 16:55)
It's scam. Return my coins.
(February 28, 2021 | 13:05)
Wanted to exchange Dash to BTC. They hold my money and ask me for selfie with a passport.
I did it and after it they sent me a message: "Please provide a DASH address for sending you back the DASH."
20 hours ago i received new message: "Your recent fox.exchange order was cancelled".
How you can guess i haven't received neither Dash or BTC.
(February 21, 2021 | 17:25)
[adminstration of monitoring has deleted offensive words]
(February 20, 2021 | 23:34)
I made an exchange 16 days ago and im still waiting for a refund after i showed them that im KYC verified on BINANCE they're refusing to reply to me and they're completely ignoring me.
No one would send KYC verification documents to someone who doesn't have a public address on their website!!
(February 15, 2021 | 17:05)
Provide a refund.
I don't want to send any documents to third-parties.
(February 14, 2021 | 01:52)
I've started exchange of 1000 usdt to 6.019 Zec. I've sent coins on time, waited for the confirmations to go through. And after that i've seen the message that they can't transfer me coins right now due to high load and i have to wait a little bit. I waited for about 10 minutes and after that they processed the transfer, but they sent me only 5.66 Zec. Which is about 10% less than it should be. They are refusing to return me the rest of the money.
(February 11, 2021 | 15:13)
I made exchange from BTC to XRP, but it said "We need to talk to you!
We encountered some difficulties processing your transaction and need to get in touch with you to proceed"
I have already mailed the Order ID , but have not received any reply.
Please resolve the situation ASAP.
(February 10, 2021 | 23:30)
Made an exchange transaction. Where is the enrollment? Please do not joke the Russian Federation!
(January 28, 2021 | 16:47)
Do not use fox exchange. It is literally a scam. These people are con artists who will hold your coins hostage and demand you send them your passport to return them. Horrible support. These people will steal your coins. They do nothing but scam and rip people off. This isn't an exchange, it is a scam.
Remember: fox exchange is a bunch of crooks, thieves, and con artists. Do not fall into the same trap i did. Never use fox exchange.
Now, return my coins, you con artists.
Order id: 08a465d3503481ab1626fa1a50b2c1fc19bfa227893156b2d56f5e9b2873eff5
I was using Exodus Wallet, and exchanged LOOM for BTC. I did this a couple of times with no issues, small amounts, I then exchange 161,500 looms to 0.24BTC and it has been pending over 40 hours.
Bitcoin has dropped from $39,000 to $31,000 and I’ve lost 25% of my money. They are saying they want KYC and I never agreed to that and instructed them to terminate the transaction. Still no refund.
I am not sending KYC and they are holding my coins hostage.
Return my coins! Fox Exchange took advantage and is holding this hostage during major dumps, that were not even taking place when I started this process.
(January 18, 2021 | 12:46)
Return my money.scammers
(January 10, 2021 | 18:37)
Since I have 2 exchanges here, I will leave 2 reviews. Foolishly left the first review with a neutral rating. The money is not returned to me and my personal data is extorted, I sent 0.09398013 BTC, at the time of the exchange it is 3850$ +- details in the review below. I don't get any answers from them. I apologize to the bestchange administration for duplicating the review, I want the review to be flagged negative to alert people.
order ID 777ee38e7273f60a39b157d5a9f2d6e153261f6425eaf8ac9120c0341ee25478
order ID 3ef8e7abf968f07b5b148a348b89449b00265dd642819949b39a85c64a763751
(January 4, 2021 | 15:37)
I was trading on Zengo and my funds were being held for (Pending ID Check) by fox.exchange.
I submitted my ID and proof of address and was told that it is was under review.
It has been almost a day and my problem is still pending.
I am very worried as it is almost 10k being held .
(December 30, 2020 | 19:49)
Hello, please what about my exchange
i made the payment but in the website say 'time up'
please fix the problem