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Use this type of feedback only if get no money from the FoxExchange exchanger after it is due. When the funds from an exchange or refund operation reach your account, the claim must be dismissed.
Make sure that you specify the exchange order number in this case – it will help the FoxExchange administration solve the problem faster.
If you just do not like the service at FoxExchange and you want to share your opinion – select the Comment feedback type.
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(March 3, 2021 | 06:23)
Tried to exchange BTC to ZEC.
Now they are holding my coins.
I suggest you either make an exchange or return my coins.
(March 2, 2021 | 16:55)
It's scam. Return my coins.
(February 28, 2021 | 13:05)
Wanted to exchange Dash to BTC. They hold my money and ask me for selfie with a passport.
I did it and after it they sent me a message: "Please provide a DASH address for sending you back the DASH."
20 hours ago i received new message: "Your recent fox.exchange order was cancelled".
How you can guess i haven't received neither Dash or BTC.
(February 21, 2021 | 17:25)
[adminstration of monitoring has deleted offensive words]
(February 20, 2021 | 23:34)
I made an exchange 16 days ago and im still waiting for a refund after i showed them that im KYC verified on BINANCE they're refusing to reply to me and they're completely ignoring me.
No one would send KYC verification documents to someone who doesn't have a public address on their website!!
(February 15, 2021 | 17:05)
Provide a refund.
I don't want to send any documents to third-parties.
(February 14, 2021 | 01:52)
I've started exchange of 1000 usdt to 6.019 Zec. I've sent coins on time, waited for the confirmations to go through. And after that i've seen the message that they can't transfer me coins right now due to high load and i have to wait a little bit. I waited for about 10 minutes and after that they processed the transfer, but they sent me only 5.66 Zec. Which is about 10% less than it should be. They are refusing to return me the rest of the money.
(February 11, 2021 | 15:13)
I made exchange from BTC to XRP, but it said "We need to talk to you!
We encountered some difficulties processing your transaction and need to get in touch with you to proceed"
I have already mailed the Order ID , but have not received any reply.
Please resolve the situation ASAP.
(February 10, 2021 | 23:30)
Made an exchange transaction. Where is the enrollment? Please do not joke the Russian Federation!
(January 28, 2021 | 16:47)
Do not use fox exchange. It is literally a scam. These people are con artists who will hold your coins hostage and demand you send them your passport to return them. Horrible support. These people will steal your coins. They do nothing but scam and rip people off. This isn't an exchange, it is a scam.
Remember: fox exchange is a bunch of crooks, thieves, and con artists. Do not fall into the same trap i did. Never use fox exchange.
Now, return my coins, you con artists.
Order id: 08a465d3503481ab1626fa1a50b2c1fc19bfa227893156b2d56f5e9b2873eff5
I was using Exodus Wallet, and exchanged LOOM for BTC. I did this a couple of times with no issues, small amounts, I then exchange 161,500 looms to 0.24BTC and it has been pending over 40 hours.
Bitcoin has dropped from $39,000 to $31,000 and Iíve lost 25% of my money. They are saying they want KYC and I never agreed to that and instructed them to terminate the transaction. Still no refund.
I am not sending KYC and they are holding my coins hostage.
Return my coins! Fox Exchange took advantage and is holding this hostage during major dumps, that were not even taking place when I started this process.
(January 18, 2021 | 12:46)
Return my money.scammers
(January 10, 2021 | 18:37)
Since I have 2 exchanges here, I will leave 2 reviews. Foolishly left the first review with a neutral rating. The money is not returned to me and my personal data is extorted, I sent 0.09398013 BTC, at the time of the exchange it is 3850$ +- details in the review below. I don't get any answers from them. I apologize to the bestchange administration for duplicating the review, I want the review to be flagged negative to alert people.
order ID 777ee38e7273f60a39b157d5a9f2d6e153261f6425eaf8ac9120c0341ee25478
order ID 3ef8e7abf968f07b5b148a348b89449b00265dd642819949b39a85c64a763751
(January 4, 2021 | 15:37)
I was trading on Zengo and my funds were being held for (Pending ID Check) by fox.exchange.
I submitted my ID and proof of address and was told that it is was under review.
It has been almost a day and my problem is still pending.
I am very worried as it is almost 10k being held .
(December 30, 2020 | 19:49)
Hello, please what about my exchange
i made the payment but in the website say 'time up'
please fix the problem
(December 20, 2020 | 04:21)
I just exchanged BTC to USDT and was told there was a problem with my application. I sent support request 4 hours ago, still no answer, BTC exchange rate has changed to a lower side, I'm losing money.
(December 19, 2020 | 17:57)
Get my money back, why is your support not responding and refunding?
(December 15, 2020 | 00:42)
Hi. Exchange btc for dash, I sent a transfer 0.43 btc. What's wrong with my order?
(November 15, 2020 | 13:15)
Wouldn't recommend. The second time I come across a situation of exchange delay. Yesterday I sent a transfer to exchange bts for hlm. The result is silence. I sent a request to technical support, what is the problem. The answer to the problem is with stellar, with us. I waited until evening, no result.
In the evening, I re-sent a request to technical support, return btc. It is now the middle of the next day, in response to silence. Guys, will you do your job well?
(November 14, 2020 | 10:07)
I exchanged bts for hlm yesterday. I have been waiting for 12 hours the funds have not been received. I wrote to technical support yesterday. No answer. What to do?
(November 11, 2020 | 17:23)
Exchanged my ETH and haven't received the coins still.
It's been more than 30 hours and they claim it is due their High load, which was day ago at the morning and my coins are still pending. Contacted them twice via online chat and once submitted ticket with my email. No messages, only promises, that it will be resolved and nothing done. Only promises and still message:
Please be patient...
We're experiencing heavy load. Your funds are safe and we're doing our best to transfer your coins as soon as possible. Apologies for the inconvenience.
Is it a joke? High load for 30+ hours. Cmon just return me my ETH already.
(October 26, 2020 | 14:04)
"We need to talk to you!
We encountered some difficulties processing your transaction and need to get in touch with you to proceed."
Please returm my btc or send eth. I do not want send any documents for you!
(September 23, 2020 | 08:02)
I had no problem with the exchange until I saw the final amount. They do not say anything about fees on the exchange page. Not a single word. My exchange amount should be 100.34185 USDT at the time of getting 5 confirmation according to their rate and rate shown on bestchange. But they sent 96.34185 USDT. Not happy at all. Fees should be shown before hand.
(September 12, 2020 | 11:17)
I tried to make an exchange, sent $ 2,500 of my funds, sent the exact amount of the exchange, 3 days later I did not receive the funds, requested a refund, the exchanger refuses to carry it out. Their some kind of monitoring system worked, and they require documents. I said that I demand the termination of the contract, and I demand the return of funds based on this, and I do not want to go through their KYC to work with them, they do not give me the opportunity to break the contract, the funds are not returned. 3 days have passed, 2500 $, withholding of funds is not legal in case of a requirement to break the signed contracts. The site says:
Reviewing your order ...
We discovered an anomaly in your transaction, and we are reviewing your order now. We will transfer your coins shortly. (3 days)
(September 8, 2020 | 15:09)
I was SCAMMED for 1000$ .
I sent bitcoin, but still haven't received Tether. Support does not respond to my emails at all, almost 24 hours have passed!
(August 28, 2020 | 20:51)
I do not recommend this exchanger, I sent them btc, the transaction was confirmed, but the purchased coins were not transferred to me, they wrote that the transaction has anomalies. Sorry I didnít read the previous review. Dear support, I wrote to you, but you are silent. You cannot work anonymously and maintain a high rating , trade stocks on the stock exchange and not cryptocurrency. This attitude made me very angry, especially because of the volatility of cryptocurrencies it is not comfortable to wait for your coins for a long time
(August 20, 2020 | 18:02)
Using this exchanger, you risk losing your funds !!!
made an exchange through this exchanger. an alert has arrived We need to talk to you!
We encountered some difficulties processing your transaction and need to get in touch with you to proceed.
they also wrote to the mail that they will contact me within two days. in the end, neither bitcoins nor dash ... just accepted bitcoin, said that they were suspicious and that's it
(August 6, 2020 | 02:14)
I donít recomend this exchange. It shows a rate, but then it takes you like -6% of what they showed you. Itís not even a similar amount
Kristine Angela Natividad
(August 1, 2020 | 06:04)
I hope this can help me awesome tool
(July 31, 2020 | 15:02)
I havent get my ripple yet how much time to take for i received in my wallet..you said transaction completed,,