FoxExchange exchanger

I don't know English very well. I just wanted to quickly exchange my honestly earned bitcoins. I don't need any headaches with some conversations. Judging by the reviews, these scammers will ask me for some documents, like in the exchange (but they are not the exchange!). They have no right to withhold my funds. I demand their immediate return!

Hello, Santa!
The support already emailed you back yesterday, please check your email.

Hello, Mike!
Please contact support@fox.exchange.

Hello, Jake!
Please contact support@fox.exchange.

I want moneyback.

Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.

Hello, Semen!
Please contact support@fox.exchange.

Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.

Hello, Maxus!
Apologies for the inconvenience, the service is back to normal and your order completed successfully.

The exchanger refuse to return my coins! as i do not want to complete KYC i just want my coins back. they don't have tag on their advertise that they require documents.

Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.

@Admin bestchange.com

Hello, don't you guys see comments on this exchange why not remove it from list? and they also practice KYC. please flag this exchange as they require "Please correct obvious misleading statements of this exchange (they do practice KYC apparently)" i didn't look comments before exchange. but if you see everyone have problem with them its really bad for bestchange.com reputation i am very old bestchange.com user from 7 years.

Hello, dear customer!
Please follow the instructions in the support email.

Don't cancel my claim i want my funds back! thats all your company isn't registered you can misuse you id i cannot trust you guys with my id. I know what you guys do my amount is only $200 and why the in world do you need kyc for only $200 because you want to steal people's id and sell them on darknet for big profit i know what you doing there

@Admin bestchange.com

Please remove this exchanger look at their comments they are forcing people for KYC and refuse to give back coins. and they are manipulating users by showing they don't do KYC. if not removed please add KYC tag along their website as they don't even return coins! which is terrible they are not even registered. just take alook at their comments everyone i fed up from this exchange. this is very bad for bestchange.com

Hello, please follow the instructions in the support email.

There is no instructions! i do not want KYC want my coins back! thats all

Hello,
Please contact support@fox.exchange

Hello,

do not cancel my claim until you send my coins back to where it came from! now you check email for instructions! i will keep renew claim forever! no to kyc!

Hello,
If this issue is yet to be solved please contact support@fox.exchange.

No reply from! support! refund now i will renew claim forever!

Email from support "Unfortunately the KYC process is required for this order"

i will renew claim foerever better tell your support to send my coins where it came from NO KYC! forever

Please, return the money to me! Administration of the bestchange site pay attention to the reviews!

Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.

Hello, Lucio!
Please contact support@fox.exchange.

So now they are not even refunding my money without KYC. NICE!!

Hello, dear customer!
A detailed email was sent to you some time ago, please follow the instructions in the email.

You sent me email to submit KYC. I rejected and asked for refund. But, still you are asking for KYC even for returning my money!

Here is the email you wrote: "Unfortunately the verification process is required for this order."

I sent you multiple emails, but you are not still returning the money from the Ripple Wallet I sent. Why is that?

I urgently request Bestchange.com admin to take a look into this issue. Because they are not even responding to my emails now!

So, I have just submitted KYC data, i.e., selfie. Waiting for the approval and exchange. I will cancel the claim if everything goes smoothly.

Update: I have submitted my KYC 4 days ago, but still they are not responding to any of my emails. I don't know whether they are reliable or fraud, but not responding to emails even in the business days is extremely unprofessional.

Hello, Thanks for your cooperation. The support team will contact you via email.

Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.

Hello,

Unfortunately, a KYC process is required for this order. Please follow up the instructions sent to you by email.

Your support is no answering. Without information who are you, where is your office, CEO and guarantee of security I will not able to send to you any type of documents because this is illegal request. And you not complete my order so I want my bitcoins back because no deal wit us and I'm doesn't want documents to unknown company. You have successfully exchanged 500$ to me without KYC from same address so KYC is not required. You have no legal basis to ask me for documents until you give me a guarantee of the safety of my data and indicate your contacts where I can write a complaint to the court in case of illegal access to my documents and my personal information. You have illegally started withholding my funds.

Hello,
Our support contacted you several times regarding your issue, pls follow the email thread.

Your support is contacted right now. They ignore my previous messages.
Claim is open. Your support replied:
"hello,

we've opened a ticket to our compliance team, this process might take up to 14 business days to be replied.
We'll contact you once we get an answer."

Wtf? 14 days to wait answer? back my funds. This is not automated exchange! everybody will see how you time-wasting. Poor service.

UPD. I'm sent documents more that a 30 hours ago with email, 1h ago I sent another email. Support answered after second email with decline.
They just TIME-WASTING! I have date on photo, normal quality. They just ignore) Now BTC price is 38000 I lose my money because this exchange just holding it! They have poor support and they don't answer.
Look at comments! A lot of people have troubles with this exchange. Very bad. Never use this exchange.

The support team answered you several times regarding your issue, pls follow their request in the email in order to resolve the issue.

UPD. I sent photo with good quality and date. They back me a answer:
"Hello,

Thanks for your cooperation.
Today's date is missing in the note and your government issued-ID is blurred, please upload a clear photo of your ID and the date on the selfie."

After my other email they found a date on the paper (I write date not like a small text, normal big words) next they again ask me for another photo of ID! Again they can hold my coins for 48h. Just a crazy.

Claim is not closed! Don't close a claim until my funds is not back!

They still don't answer. And what I see here: they change their "country" to United Kingdom or to Singapore. I still don't get answer about how my data will be stored, processed and about guarantee. Be careful.

UPD. Support still ignore question about where is their office and how my data will be processed. They asking me for ID photo. This is optional in their site but they just say it like a bots.
They already got a selfie with ID and date on paper. They still don't sent me my funds.

UPD. Problem is solved after a lot of emails and verification. Do not use this exchange if you not expect a KYC verification. I already alerted BestChange about verification.

Thanks for your feedback.

Give me back my money

Administration of the bestchange site pay attention to the reviews, if I wanted to change coins with kyc, I would do it on the exchange. I ask you to return the money to me !!!

Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.

Hello, Asker!
Please contact support@fox.exchange with the order ID so we can review your order. Thanks.

Hello, Virko!

Unfortunately this is required step in some cases as you can read in our AML/KYC policy.
We're sorry for the inconvenience but by enforcing security measures we want to protect our traders and create a healthy trading environment.

Best,
fox support

They are still silent

Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.

DON'T mess with them !!! They're crazy ! Here's what they wrote to me :

Hello,
The activity on your order was labeled as suspicious by the Security and Risk Monitoring System and the restrictions on some operations were placed automatically.
By enforcing security measures we want to protect our traders and create a healthy trading environment.
Please provide a selfie of you holding a government-issued ID and a paper note, on the note you should handwrite the current date and the words: "for fox.exchange".

I demanded that they return my bitcoins. Let's see their decency !

The second day I am waiting for a refund

Hello, Alexgold2303!

Unfortunately this is required step in some cases as you can read in our AML/KYC policy.
We're sorry for the inconvenience but by enforcing security measures we want to protect our traders and create a healthy trading environment.

Best,
fox support

Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.

Hello, Ivan!

Unfortunately this is required step in some cases as you can read in our AML/KYC policy.
We're sorry for the inconvenience but by enforcing security measures we want to protect our traders and create a healthy trading environment.

Best,
fox support

If you can't make the exchange, please return my BTC.

The quote from your website:
» "Completely anonymous
No registration, no email, no identification documents needed, only your crypto public address."

So there is only two options for you. Either complete the order or return the money.

To BestChange administration.

Please correct obvious misleading statements of this exchange (they do practice KYC apparently). Bad actors are disgrace for your reputation.

Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.

To BestChange administration.

I received the message from them:

?? "The activity on your order was labeled as suspicious by the Security and Risk Monitoring System and the restrictions on some operations were placed automatically.

By enforcing security measures we want to protect our traders and create a healthy trading environment.

Please provide a selfie of you holding a government-issued ID and a paper note, on the note you should handwrite the current date and the words: "for fox.exchange"."

As you can see, they are practicing KYC policy. So please update the information about the exchanger as for the other your clients not to get confused

To Fox.Exchange:

I am refusing to upload any documents and kindly asking for a refund. Please send the money back to the address where they came from.

Hello Galina, before each exchange on fox.exchange you have been asked to agree with the terms and conditions, the privacy policy and the AML/KYC policy.

I am still waiting for a refund.

Galina, please check with support@fox.exchange.

Dear, foxexchange, there is nothing to talk about. I am waiting for a refund.

Galina, we're sorry for the inconvenience but by enforcing security measures we want to protect our traders and create a healthy trading environment.

Dear foxexchange, your inability to make a refund has nothing to do with 'protecting your customers'.

I am still waiting for a refund.

Dear foxechange, please stop cancelling the claim. It will be cancelled once I receive my coins back.

Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.

Galina, thanks for your cooperation. pls reply the email from support@fox.exchange.

So basically I had to upload my selfie with a passport. Otherwise they simply holding the coins. Mind you there is nothing wrong with a coins - they are from Wasabi Wallet.
I am not sure why but they are asking me fro a new refund address. I submitted the address. Waiting for a refund... I will post the update later.

So this is clearly KYC exchange.

Hi Galina, you have new reply from support@fox.exchange.

To BestChange administration.

Please update the properties of FoxExchange - as you can see they actually require KYC otherwise they just holding the coins indefinitely.

The coins are back. So the exchanger is not a scam, which is great!

Please call the fox.exchange admin.

Sent them my ETH and did not receive btc. They said that they need to talk to me. Then they requested ID. But I search for reviews and it says that it is scam. I don't want to provide my ID. Please give me my ETH Back to my address .

Hello, we're sorry for the inconvenience but by enforcing security measures we want to protect our traders and create a healthy trading environment.

Sent you my ID. When you will return my coins?????

After the comment received Dash back.
Don't recommend to have any deal.

Hello Nick, we're sorry for the inconvenience but by enforcing security measures we want to protect our traders and create a healthy trading environment.

You are non regeistered company, and you are asking for KYC, make refund other wise i will make post about you every where.

You can use my documents for your own use, i can not trust you.

Kindly reply.

Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.

I was gonna exchange from btc to my eth address on binance thats why im mentioning that i have passed the KYC verification on Binance

Its been 15 hours without a response here
10 days without a response by email and
17 days since i sent the money.

Please refund my money

Hello Deept, please check our AML/KYC statement here: https://fox.exchange/aml-kyc.

You are not registered anywhere how am i supposed to trust you with my personal data??? I sent you proof that my funds were gonna be sent on my ETH addres on BINANCE where i showed you that i have it verified with personal data. Be serious and refund cause it looks like you dont care that much about KYC as much as you say, if you would after i sent you proof that im verified in one of the biggest crypto exchanges you would've refunded by now.

Please refund!

Hi Deept, please contact support@fox.exchange for different KYC options.

I would prefer if the owner would read my complaints as im sure he wouldnt let his exchanger be seen as scammy!
Check your email

Hi Deept, please check your email.

Waiting for your response!

I am still waiting for the response! Please reply

Deept, you have been replied via email.

4 hours passed. No refund provided. No respond on my requests.

I refuse to send personal documents to unregistered entities. I'm aware of using my documents by any third-parties with unknown purpose.

Provide a refund of an initial transaction. I don't need it to be exchanged.

No respond. No refund.

I do not intend to provide an unknown entity any documents.

Stop holding my funds. I don't need any services to be provided.

Refund my initial transaction.

7 hours passed. No refund.

Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.

24 hours passed. Is it a joke? What is going on?

Looks like I've been scammed for 5 ETH.
The funds are still not refunded.
No reaction from the website administrator.
It cannot be possible the guy is offline for 25 hours.
Is he waiting for me to stop asking for refund or what? I won't ever stop doing this.
Refund me my funds, I don't need any service from you. I will not send any documents and personal data to unknown entity.

Bestchange administration take some actions please. It is ridiculous.
How long should I wait for a refund. It is simply one button action and it takes 25 hours. It is non-sense.

Hello, The support emailed you several times already. Your cooperation is appreciated.

What cooperation? I will not send you any documents as to an unknown entity. I had no other emails from you for last 24 hours.
I've send you all the information for the refund in your tawk.to form. That's enough to proceed with refund.
What else do you need?

Claim renewed.

28 hours passed.
Refund my 5 ETH to the initial address.
I will not send any personal data or documents to you.

Requesting a bestchange assist.

44 hours passed. Funds are not refunded.

The guys keep asking for the documents. I will never send any single document to unknown people. Who knows how will you use my documents. Send my funds 5ETH back!!! Stop looking for excuses to scam me!!!

Complete ignore!! When will you refund my money???

73 hours passed. Literally zero response. No support at all. Funds are not refunded.

Hi Chelsea, please check our AML/KYC statement here: https://fox.exchange/aml-kyc.

Hello, Valery Ignatov!
Please contact support@fox.exchange with the order ID so we can review your order. Thanks.

I have uploaded the documents and they are saying the refund is being processed to the BTC address which i provided. but i have not received yet.

I do not intend to provide you with any documents. Either refund BTC or credit DOGE.

Support response!:

Hello,

The activity on your order was labeled as suspicious by the Security and Risk Monitoring System and the restrictions on some operations were placed automatically.

By enforcing security measures we want to protect our traders and create a healthy trading environment. We do hope for cooperation on your end and kindly ask you to provide some additional information for the verification process.

In order to complete the verification process we require additional documents:
ID/Passport
Proof of Residence document

Documents accepted as a Proof of Residence:
1. Household utility bill (e.g. gas, electricity, landline telephone but not a mobile phone bill). It must be not more than three months old and show your name and current address.
2. Bank statement. It must be not more than 3 months old and show your name and current address.
3. Rent/lease agreement on your name valid for the current year
4. Local authority tax bill (e.g. council tax) valid for the current year

Please upload the documents here:
https://fox.exchange/tx/fc3412008ff2f4265d721547dfaf8564822e01399c77ac94a7cf95bfe56a1a7b/kyc

9 hours have passed. These thugs still have my funds.

Hello, The support emailed you, your cooperation is appreciated.

I also answered you, 14 hours have already passed. No result. Return my review to red status until the issue is resolved.

How are we doing? At what stage? Refund or exchange?

[adminstration of monitoring has deleted offensive words]

Hello, The support emailed you, your cooperation is appreciated. Please email them back.

Hello, The support emailed you, your cooperation is appreciated. Please email them back.

Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.

Hello, The support emailed you, your cooperation is appreciated. Please email them back.

I don’t receive any new info about my btc!!

I don’t need to give me my documents.pls return my btc

Thanks for your cooperation

Hello, The support emailed you, your cooperation is appreciated. Please email them back.

Hello, The support emailed you, your cooperation is appreciated. Please email them back.

I had to come for the documents in order to photograph them, although I already doubt that the money will be returned to me at all.

Well guys.
End of story: return.
Bottom line: time wasted, 660$ spent on the course and commission + 60$ i spent on the trip to take a photo. Also my deanomization. If you want to change funds, then definitely not here. The service is disgusting, the support does not answer questions, and if it does, then for a long time. They take money for themselves and do not return it only when sending passport data. This is extortion. I consider the exchange office a scam. Never use this exchange office. Hope they go broke!

Hi,

You submitted the documents a couple of hours ago and they are under review, it usually takes several hours but in some cases it can take longer.

The comment you wrote on bestchange isn't true, please update it or remove it.

Thanks,
fox.exchange

Above is the email reply from fox exchange

It is true that my funds are still being held by fox exchange until now.
I am still waiting for my money being return.
Will update when I fully receive my funds back

Dear Fox support team,

I have received my refund ,thank you so much for your kind help !

Have a wonderful day !

On Monday, January 4, 2021, 08:19:28 PM GMT+4, support fox.exchange <support@fox.exchange> wrote:

Hi,

The refund is being sent to your wallet, you should see it in a few minutes.

Thanks,
fox.exchange

Any reply ?

Hello, Takishi!
Please contact support@fox.exchange.

Im still always waiting for my funds, please send mr back my money !!!!