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BitcoinVN exchanger
Go to the BitcoinVN site
Information from the exchanger administration
Instant Bitcoin & Cryptocurrency Exchange
Leave feedback about the exchanger
support: support@bitcoinvn.io Other exchangers
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| Status: | active | BitcoinVN reviews: | 0238 | |
| Exchange rates: | 2294 | Volet TS: | — | |
| Reserve: | $1 396 294 | Perfect Money TS: | — | |
| Age: | 1 year 5 months | WebMoney BL: | — | |
| On BestChange: | 1 year 5 months | MyWOT rating: | 3.0 | |
| Country: |  |
Vietnam | Forums: | — |
Add review
| Your name: | |
| * Your e-mail: | |
| * Review: | |
| * Type: | |
When creating a financial claim, please make sure that the exchange regulations specified on the website BitcoinVN have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:
Be sure to indicate the exchange order number. It will help the BitcoinVN administrator resolve the problem more quickly. If you didn't like the BitcoinVN's service and want to write about it, use the Comment review type. |
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| Order number: | |
| * | |
Add a comment:
| User |  |
45.84.107.* | August 10, 2025 04:45 |
My order was placed on hold for manual review because I made a mistake (I sent the money twice).
Now it is several days that my order has not been processed and they did not send money back.
Now it is several days that my order has not been processed and they did not send money back.
| BitcoinVN admin | August 10, 2025 05:16 |
Hello,
We're sorry to see that you submitted a negative review before trying to contact our customer support. Since this order was placed anonymously, we had no way of contacting you.
Please send an email with your issue to support@bitcoinvn.io and we will resolve this issue promptly.
Kind regards
We're sorry to see that you submitted a negative review before trying to contact our customer support. Since this order was placed anonymously, we had no way of contacting you.
Please send an email with your issue to support@bitcoinvn.io and we will resolve this issue promptly.
Kind regards
| BestChange admin | August 13, 2025 17:33 |
Hello Dear user,
Please contact the exchange service’s support team to clarify the payment details. Please note that, due to the duplicate payment—which increased the total exchange amount—you may be required to complete verification in line with the payment provider’s policies.
Kind regards, BestChange administration.
Please contact the exchange service’s support team to clarify the payment details. Please note that, due to the duplicate payment—which increased the total exchange amount—you may be required to complete verification in line with the payment provider’s policies.
Kind regards, BestChange administration.
Claim solved
CommentRemove
| Zavtra |  |
88.210.9.* | July 22, 2025 17:35 |
Personal data was removed by the monitor's administration
*** — transaction number
why are additional payments needed?
I sent $34 then another $2 (I misread that I need to send from 15 to 1000)
how is it that I sent 34 and I still need to send from 15 to 1000? What kind of nonsense is this
they also do not respond in telegram and email
my funds simply disappeared from their wallet....how are such sites even allowed to monitor bestchange I have big questions.
why are additional payments needed?
I sent $34 then another $2 (I misread that I need to send from 15 to 1000)
how is it that I sent 34 and I still need to send from 15 to 1000? What kind of nonsense is this
they also do not respond in telegram and email
my funds simply disappeared from their wallet....how are such sites even allowed to monitor bestchange I have big questions.
| BitcoinVN admin | July 23, 2025 02:39 |
Good morning Zavtra,
Your request came in at midnight. We're sorry to see your negative review before we had the opportunity to help you.
Since you haven't provided the TXID in your support request, we currently assume that you've sent a payment without the required payload. You have also sent multiple payments to a single-use payment destination.
Please pay close attention to the deposit instructions to avoid such unnecessary trouble.
Kind regards
Your request came in at midnight. We're sorry to see your negative review before we had the opportunity to help you.
Since you haven't provided the TXID in your support request, we currently assume that you've sent a payment without the required payload. You have also sent multiple payments to a single-use payment destination.
Please pay close attention to the deposit instructions to avoid such unnecessary trouble.
Kind regards
Claim solved
| Zavtra | July 23, 2025 13:56 |
Https://tonviewer.com/transaction/be97dda40013a8bb0a574e642c337c7423ac74fc7c0ca9e0f201c8d772157ed0
https://tonviewer.com/transaction/801b5bc9784b136e4696f5ec89d0505e3cfc7356410a621b2773314e1e512a50
here are my two transactions
you need to indicate that before sending you need to specify a comment to the transaction and highlight this item, since it turns out that you are simply scamming users.
https://tonviewer.com/transaction/801b5bc9784b136e4696f5ec89d0505e3cfc7356410a621b2773314e1e512a50
here are my two transactions
you need to indicate that before sending you need to specify a comment to the transaction and highlight this item, since it turns out that you are simply scamming users.
| BitcoinVN admin | July 28, 2025 03:48 |
Zavtra,
Both the required payload as well as the fact that the deposit destination is a single-use address are well indicated on the order page.
Kind regards
Both the required payload as well as the fact that the deposit destination is a single-use address are well indicated on the order page.
Kind regards
CommentRemove
| Artem |  |
185.129.61.* | May 12, 2025 11:38 |
According to the information available, the exchanger has no financial obligations to this user
The claim's status has been changed to neutral by the monitor's administration
Made payment for USDT TON — BTC exchange. Transferred coins 23.84 USDT TON (Txid 0cd86a45de0f58338c6fe09fdd9a7bfd4a59fbef87eac86ce0cb9629e82766ad).
No payment from the exchanger.
No payment from the exchanger.
| BitcoinVN admin | May 12, 2025 12:05 |
Hello Artem,
You did not include the specified tag/payload in your transaction. Please pay closer attention when sending tokens/cryptocurrency.
Kind regards
You did not include the specified tag/payload in your transaction. Please pay closer attention when sending tokens/cryptocurrency.
Kind regards
| Artem | May 12, 2025 13:11 |
And what now? the transfer address is correct! send translation.
| Artem | May 12, 2025 13:15 |
I specified the transaction ID.
| Artem | May 13, 2025 07:13 |
***
| BestChange admin | July 1, 2025 08:49 |
Hello Artem,
The exchanger provided us with information that you sent a transaction without a memo tag — the data of the payment destination.
In some cases this information is crucial, because the transaction could be lost in a platform where it was sent. Sometimes possibility to find the transaction and count it to the receiver's account is not available.
We are sorry, you have faced such a situation.
For future exchanges, please be attentive and indicate all the payment details when starting to send a transaction.
As the exchanger doesn't have opportunity to receive the funds and the mistake was made by your side, the status of your complaint is changed to neutral with the capability of commenting.
If you have additional questions, please contact us at support@bestchange.com.
Kind regards, BestChange administration.
The exchanger provided us with information that you sent a transaction without a memo tag — the data of the payment destination.
In some cases this information is crucial, because the transaction could be lost in a platform where it was sent. Sometimes possibility to find the transaction and count it to the receiver's account is not available.
We are sorry, you have faced such a situation.
For future exchanges, please be attentive and indicate all the payment details when starting to send a transaction.
As the exchanger doesn't have opportunity to receive the funds and the mistake was made by your side, the status of your complaint is changed to neutral with the capability of commenting.
If you have additional questions, please contact us at support@bestchange.com.
Kind regards, BestChange administration.
CommentRemove
| Anjel1ka |  |
95.164.1.* | June 10, 2025 16:58 |
Very well. pretty fast.
0
CommentRemove
| Beju |  |
124.184.105.* | May 2, 2025 00:13 |
Convinced to deposit around $800,000 in Etherum with the assurance that it would be invested and returned. However, when I attempted to withdraw, I was blocked from accessing my funds unless I paid an additional $450,000. Thankfully ME14SOLUTIONSLTD stepped in and successfully helped mewith my money.
0
CommentRemove
| Sam |  |
192.42.116.* | April 16, 2025 12:43 |
According to the information available, the exchanger has no financial obligations to this user
They stopped the exchange. They got my coins and froze my warrant. Support is not responding. Nowhere on the site is there a feedback form to contact them. Looks like the exchanger just took my coins?
| Sam | April 16, 2025 13:09 |
Time passes, and support ignores the problem.
| Sam | April 16, 2025 14:25 |
Swap Complete.
CommentRemove
| Dimi |  |
110.78.146.* | February 5, 2025 07:07 |
Great service!
0
CommentRemove
| Len |  |
210.246.1.* | January 7, 2025 08:59 |
I signed up and did a very small transaction just to see how things went, I was very happy with my service and the money was in the bank within 3 hours after I submitted the transaction. Very Good.
0
CommentRemove
| User |  |
113.185.78.* | September 20, 2024 06:07 |
They did a great job. And I doubted you. A service with thousands of reviews can't transfer money to me for more than eight hours. You did it as soon as the banks in the country opened. Well done.
It was necessary to spend the entire amount through you.
It was necessary to spend the entire amount through you.
0
CommentRemove
| Hong |  |
37.235.54.* | September 3, 2024 04:48 |
Lack of any evidences confirming the accuracy of the information given down below
According to the information available, the exchanger has no financial obligations to this user
Terrible service, I have been waiting for almost a day for my money. Support is not responding at all.
| BitcoinVN admin | September 6, 2024 15:22 |
Hi,
We understand that your experience did not meet your expectations. However, we must clarify that our policies require all bank transfer deposits to be conducted through the user's own bank account.
Instead, you have tricked a Vietnamese woman into providing her personal information and making a deposit on your behalf.
We take these matters very seriously and are committed to upholding the integrity of all transactions.
We will process the return of the deposit to the original sender.
We understand that your experience did not meet your expectations. However, we must clarify that our policies require all bank transfer deposits to be conducted through the user's own bank account.
Instead, you have tricked a Vietnamese woman into providing her personal information and making a deposit on your behalf.
We take these matters very seriously and are committed to upholding the integrity of all transactions.
We will process the return of the deposit to the original sender.
CommentRemove
| As | |
103.125.233.* | June 25, 2024 16:43 |
Got my VND within 30min, all smooth.
They have been around for a while in VN, good rep in the expat community.
They have been around for a while in VN, good rep in the expat community.
0
CommentRemove
| Anh Nguyen | |
113.180.102.* | May 24, 2024 01:02 |
Good service, customer support is very friendly and helpful. Thanks.
0
CommentRemove
| Filius |  |
146.70.199.* | May 23, 2024 02:20 |
Swap went smooth!
0
CommentRemove
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