ExCenter exchanger

Hello Angel, Your submission is being reviewed in accordance with AML requirements. We are currently waiting for your response to the requested information.

I provided what they asked for and they still didn't unlock my funds, I'm just asking for a refund and there is more than 15 working days since I asked for refund.

Angel, Your case remains under compliance review. Providing documents does not automatically result in approval.

It's been more that 15 working days, just refund me my funds, I'm not asking for anything more than what is mine.

Angel, Your transactions have been linked to assets previously identified in blockchain investigations as associated with illicit activity. Due to this, your case is subject to an enhanced due diligence procedure in accordance with AML regulations. No refund or release of funds can occur until this process is completed.

I've sent you official document from the police which states that the wallet was under investigation and that the freeze was lifted after the investigation was done. That's what you asked from me and I've provided, now just release my funds.

Angel, The document you provided requires in-depth verification. We will contact you directly via email once the review is complete.

It's been 10 days since I've sent the document, which is an official document, and has all the contact information needed for an in-depth check, etc. My funds are still frozen, it's been a month already.

Angel, The document is under review and currently undergoing verification.

You had 10 days to review the document, even the police answers the same day or next day if you ask them whether the document is not fake, I just don't think you are really interested into returning my assets back.

Angel, Your case is currently being handled by our internal security team. Verifying documents issued by foreign law enforcement involves additional procedures, including establishing a valid and traceable communication channel with the issuing authority.

We appreciate your patience — you will be notified as soon as an update is available.

You are lying, you had one week to do that.

You had more than 10 days to do that*

Angel, We understand your position. The case remains under internal security review. Timelines depend on external verification channels and cannot be bypassed. You will be informed once a decision is reached.

The exchanger is doing nothing, they are just keeping my money and telling me that they are very verifying my document. I ask a bestchange administrator to take action. Please.

I checked my wallet on 5 AML providers, i have clean scores on each of them.

Angel, Your case involves issues beyond current AML scores. The review is based on multiple risk factors, including document inconsistencies and unverified transaction origin. Our team is following internal compliance procedures.

No, your team is just losing my time, because you want to keep my funds, even the AML provider could check the documents and tell me it's been an issue that I had the mark on my AML, you're just doing nothing.

It's been 2 months, the exchange is still not refunding, they are just wssting my time and trying to keep the money.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Victor, The service experienced a prolonged technical issue during the transaction. The matter has now been resolved, and the funds have been fully refunded.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Sergei, a message regarding your request has been sent to your email and has now been resent. Please check your inbox as well as your spam or junk folder — the message may have been filtered there.

Sincerely,
ExCenter

Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as Sanctions, Gambling.

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.

Dear ExCenter,
I provided all the required documents on October 15, and I still haven`t received the refund. Also no information is provided on the results of the check and how much time more it will require. If you need more time or documents please let me know.

It is 2 days I provided all required documents. Nobody from ExCenter has ever contacted me. I sent them a few letters but received no reply... This kind of service is unnacceptable!

Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

Hello!
I confirm that ExCenter completed the verification process and sent me my funds.
Also they charged me 100 USDT for the verification procedure.