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24Exchange exchanger
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| Status: | active | Reviews: | 1 | ||
| Age: | 7 months | Financial claims: | 01 | ||
| On BestChange: | 4 months | Exchange rates: | 3 036 | ||
| Country: |  |
Reserve: | $24 505 385 | ||
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When creating a financial claim, please make sure that the exchange regulations specified on the website 24Exchange have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:
Be sure to indicate the exchange order number. It will help the 24Exchange administrator resolve the problem more quickly. If you didn't like the 24Exchange's service and want to write about it, use the Comment review type. |
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Add a comment:
| Nazar |  |
78.80.18.* | January 4, 2026 17:08 |
Issue has been fully resolved
According to the information available, the exchanger has no financial obligations to this user
I am submitting this complaint due to an extremely serious issue with the above-mentioned exchange service.
I created an exchange order for a significant amount. However, the exchange transferred only 13% of the total fiat amount. Since that moment, the order has not been completed.
More than 24 hours have passed since the order was created. During this entire period, the exchange has been unable to transfer the remaining funds. I contacted their support repeatedly throughout the day, requesting immediate action. Despite constant communication, no real steps were taken to resolve the issue.
As the exchange failed to complete the transaction, I formally requested a refund of the remaining amount in cryptocurrency. This request has also not been fulfilled. Instead of taking action, the exchange representatives continue to provide empty promises while no funds are returned.
The exchange operates within limited business hours, which have already ended. As of now, I am left without the fiat funds and without the cryptocurrency. This situation is unacceptable and poses a serious financial risk.
The exchange has failed to meet its obligations, failed to process the order within a reasonable timeframe, and failed to return the funds. This behavior raises serious concerns regarding the reliability and safety of this service.
I strongly do not recommend using this exchange service until these issues are fully resolved and their operational standards are improved.
I formally request the BestChange team to intervene, investigate this case, and assist in resolving this issue as soon as possible.
I created an exchange order for a significant amount. However, the exchange transferred only 13% of the total fiat amount. Since that moment, the order has not been completed.
More than 24 hours have passed since the order was created. During this entire period, the exchange has been unable to transfer the remaining funds. I contacted their support repeatedly throughout the day, requesting immediate action. Despite constant communication, no real steps were taken to resolve the issue.
As the exchange failed to complete the transaction, I formally requested a refund of the remaining amount in cryptocurrency. This request has also not been fulfilled. Instead of taking action, the exchange representatives continue to provide empty promises while no funds are returned.
The exchange operates within limited business hours, which have already ended. As of now, I am left without the fiat funds and without the cryptocurrency. This situation is unacceptable and poses a serious financial risk.
The exchange has failed to meet its obligations, failed to process the order within a reasonable timeframe, and failed to return the funds. This behavior raises serious concerns regarding the reliability and safety of this service.
I strongly do not recommend using this exchange service until these issues are fully resolved and their operational standards are improved.
I formally request the BestChange team to intervene, investigate this case, and assist in resolving this issue as soon as possible.
| BestChange admin | January 4, 2026 17:38 |
Hello,
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| Nazar | January 4, 2026 18:08 |
“The refund has been received in full. I confirm that my claim is withdrawn and the issue is resolved.
Claim solved
| 24Exchange admin | January 6, 2026 10:40 |
Hello Nazar.
We apologize for the delayed response.
During the processing of your order, delays occurred, which caused the operation to take longer than expected. The refund was completed in full.
We are sorry for the inconvenience caused.
We apologize for the delayed response.
During the processing of your order, delays occurred, which caused the operation to take longer than expected. The refund was completed in full.
We are sorry for the inconvenience caused.
CommentRemove
| Elena |  |
109.252.1.* | November 16, 2025 16:08 |
Bad service
Very very slow.
Very very slow.
| 24Exchange admin | November 17, 2025 08:19 |
Hello Elena. Thank you for your feedback.
The payout timeframes are shown before payment and are stated in the service rules. After you created and paid for the request, we additionally repeated this information in the chat.
We acted within the established regulations and did not violate them. A full refund was issued at your request.
The payout timeframes are shown before payment and are stated in the service rules. After you created and paid for the request, we additionally repeated this information in the chat.
We acted within the established regulations and did not violate them. A full refund was issued at your request.
CommentRemove
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