Ferma exchanger

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Ermes,
After receiving your funds, we have processed your application. The average time to receive XMR confirmation is 30–40 minutes.
Once the confirmation is complete, the funds will be available in your wallet.

No, my XMR address has changed. I want a refund.

Https://blockchair.com/litecoin/transaction/914cd481c9f57ac5ac2ba5991c73648280cd2d0f1e3528712a9a8698ec9a1267

It's been 4 hours since I sent the money. Don't lie for 30-40 minutes.

Ermes,
Before sending the funds, we confirmed the validity of the wallet with you in the chat.
After your confirmation, we sent the funds to the wallet specified in the request.
Processed transactions are non-refundable.
Please contact your wallet’s technical support to have the transferred funds credited.

We spoke 2.5 hours ago. You have no concept of time. Refund my money. I've been messaging you for the last 2 hours and you haven't responded.

Ermes,
In the chat, we confirmed whether your address was up to date, and you stated that it was correct. After that, we transferred the funds within a minute. Please do not mislead users. Processed requests cannot be canceled.

I think you only know how to write. Can't you read? We spoke about address confirmation 2.5 hours ago. Do you even know what 2.5 hours means?

I wrote to you many times after the address confirmation. You didn't reply. I also wrote to you demanding a refund.
You didn't read my messages. Now you're spouting nonsense about address confirmation. Not responding for 2 hours is your responsibility.

Ermes,
We haven’t seen any messages from you after you confirmed the address was correct. Who did you write to?
Please send a screenshot of the conversation to our email.
[email protected]

If you blocked me from the chat, that's not my problem. You added a bot for the chat and it just says "wait to connect," but nobody is connecting.

Is this my problem? I sent a screenshot via email.

Ermes, We did not block you in the chat.
All subsequent messages were sent by you after the request had already been processed; even if they had been received, a refund would no longer have been possible as the funds had already been sent.

After you confirmed the address, I wrote here. You wrote that you sent it 2.5 hours later. Should I rewrite the time perception here?

Payment has not been received yet 12:34

We said okay to the address at 13:37

I wrote, you didn't reply 14:22

I wrote to refund my money 14:31
I sent many messages. You didn't reply 15:04

You wrote to Bestchange. It said it was sent 30-40 minutes ago 15:42

We said okay at 13:37, according to you you should have sent the money at 15:00.

I wrote to you at 14:31 for a refund.

Ermes, You confirmed the address at 13:37; at the same time, we sent the funds to the wallet.
Here is the transaction hash:
1d7db2af3445e1e6cc0117087d5f3db714be10e3107fdb62d147f4951a1d6af4

I wrote to you in the chat, but you didn't reply. I wrote here, and only now have you responded.
I canceled the payment I made and changed it again from another place.
Because you didn't reply in the chat. Do I have to wait for you?

Ermes, You confirmed that the address is still valid, and within a minute after that we sent the funds. You could look it up in txid above. What exactly are you talking about regarding waiting?

We stated the average xmr transaction confirmation time of 30–40 minutes; we did not say that we had just sent the funds.
Your request was processed immediately after your confirmation.

Processed requests are not eligible for a refund.

When did you specify 30-40 minutes? When we chatted with you, you didn't respond after the address.

Why do we choose you and people like you? Speed. (You have the capacity to understand what this means, since you've created a website.)
If you write in chat and don't reply, what should I think?

You don't reply. I suggest you focus on customer service first.

Not replying in chat is a sign of scamming. Ask hundreds of people about this. Everyone will suspect scamming.

Your responsibility is to reply to every message in chat.
When I didn't receive a reply from you, I took different action.

Do not transact on this site. They are irresponsible and have no knowledge of how their site works. The chat section doesn't work. I don't receive an email when the transaction is confirmed. And the transaction was unsuccessful on my end. I didn't get my money's worth.

Your site still displays the following processing result:

Application processed
Crediting the funds may take up to 24 hours.
If you have any questions, contact us.

What does this mean? Your site is not working properly.

We ask the BestChange administration to restrict this user’s ability to file complaints. The user’s request has been processed.

Because you sent the payment an hour late, my payment was cancelled. In other words, I didn't receive it.

Ermes,
We send xmr at 13:37, right after your confirmation that address is still valid.
At 10:42:18 UTC time (13:42:18 utc+3) transaction was in blokchain.
All further claims will be automatically dismissed.

I'm starting the exchange process at 11:42.

I'm sending the LTC. LTC approval starts at 11:44.

I'm writing to the chat at 12:31.

Normally, this process takes 45 minutes on other exchange sites.
They're asking me for my TXID in the chat. Their amateurism is evident from this.

Is everything visible and automated in your system? (I'm starting to get suspicious)
I write again at 13:31 and they say this process is taking a long time. (It's been 2 hours since I started the process and I'm still waiting.)
At 13:36 they ask if my address is correct, I say yes.

Meanwhile, I'm waiting on the payment page where I need to make the payment.

It's 14:30 and I'm still waiting. It's been 3 hours since I started the process. That payment page is closing due to the time limit.

At 14:31 I write asking for a refund.
They don't reply until 15:03.
At 16:45 I write to bestchange. Then they respond via Bestchange.

A transaction shouldn't take this long.

I should have been informed if the transaction would take a long time.
My money was wasted. I want a refund.

I'm starting the exchange process at 11:42.

I'm sending the LTC. LTC approval starts at 11:44.

I'm writing to the chat at 12:31.

Normally, this process takes 45 minutes on other exchange sites.
They're asking me for my TXID in the chat. Their amateurism is evident from this.

Is everything visible and automated in your system? (I'm starting to get suspicious)
I write again at 13:31 and they say this process is taking a long time. (It's been 2 hours since I started the process and I'm still waiting.)
At 13:36 they ask if my address is correct, I say yes.

Meanwhile, I'm waiting on the payment page where I need to make the payment.

It's 14:30 and I'm still waiting. It's been 3 hours since I started the process. That payment page is closing due to the time limit.

At 14:31 I write asking for a refund.
They don't reply until 15:03.
At 16:45 I write to bestchange. Then they respond via Bestchange.

A transaction shouldn't take this long.

I should have been informed if the transaction would take a long time.
My money was wasted. I want a refund.

Ermes,
Your transaction was received by us at 13:35:20.
We process requests in the order that funds are received.
We send xmr at 13:37, right after your confirmation that address is still valid.
At 10:42:18 UTC time (13:42:18 utc+3) transaction was in blokchain.
All further claims will be automatically dismissed.

I'm starting the exchange process at 11:42.

I'm sending the LTC. LTC approval starts at 11:44.

I'm writing to the chat at 12:31.

Normally, this process takes 45 minutes on other exchange sites.
They're asking me for my TXID in the chat. Their amateurism is evident from this.

Is everything visible and automated in your system? (I'm starting to get suspicious)
I write again at 13:31 and they say this process is taking a long time. (It's been 2 hours since I started the process and I'm still waiting.)
At 13:36 they ask if my address is correct, I say yes.

Meanwhile, I'm waiting on the payment page where I need to make the payment.

It's 14:30 and I'm still waiting. It's been 3 hours since I started the process. That payment page is closing due to the time limit.

At 14:31 I write asking for a refund.
They don't reply until 15:03.
At 16:45 I write to bestchange. Then they respond via Bestchange.

A transaction shouldn't take this long.

I should have been informed if the transaction would take a long time.
My money was wasted. I want a refund.

Ermes,
Your transaction was received by us at 13:35:20.
We process requests in the order that funds are received.
We send xmr at 13:37, right after your confirmation that address is still valid.
At 10:42:18 UTC time (13:42:18 utc+3) transaction was in blokchain.
All further claims will be automatically dismissed.

I'm starting the exchange process at 11:42.

I'm sending the LTC. LTC approval starts at 11:44.

I'm writing to the chat at 12:31.

Normally, this process takes 45 minutes on other exchange sites.
They're asking me for my TXID in the chat. Their amateurism is evident from this.

Is everything visible and automated in your system? (I'm starting to get suspicious)
I write again at 13:31 and they say this process is taking a long time. (It's been 2 hours since I started the process and I'm still waiting.)
At 13:36 they ask if my address is correct, I say yes.

Meanwhile, I'm waiting on the payment page where I need to make the payment.

It's 14:30 and I'm still waiting. It's been 3 hours since I started the process. That payment page is closing due to the time limit.

At 14:31 I write asking for a refund.
They don't reply until 15:03.
At 16:45 I write to bestchange. Then they respond via Bestchange.

A transaction shouldn't take this long.

I should have been informed if the transaction would take a long time.
My money was wasted. I want a refund.

Ermes,
Your transaction was received by us at 13:35:20.
We process requests in the order that funds are received.
We send xmr at 13:37, right after your confirmation that address is still valid.
At 10:42:18 UTC time (13:42:18 utc+3) transaction was in blokchain.
All further claims will be automatically dismissed.

I'm starting the exchange process at 11:42.

I'm sending the LTC. LTC approval starts at 11:44.

I'm writing to the chat at 12:31.

Normally, this process takes 45 minutes on other exchange sites.
They're asking me for my TXID in the chat. Their amateurism is evident from this.

Is everything visible and automated in your system? (I'm starting to get suspicious)
I write again at 13:31 and they say this process is taking a long time. (It's been 2 hours since I started the process and I'm still waiting.)
At 13:36 they ask if my address is correct, I say yes.

Meanwhile, I'm waiting on the payment page where I need to make the payment.

It's 14:30 and I'm still waiting. It's been 3 hours since I started the process. That payment page is closing due to the time limit.

At 14:31 I write asking for a refund.
They don't reply until 15:03.
At 16:45 I write to bestchange. Then they respond via Bestchange.

A transaction shouldn't take this long.

I should have been informed if the transaction would take a long time.
My money was wasted. I want a refund.

Ermes,
Your transaction was received by us at 13:35:20.
We process requests in the order that funds are received.
We send xmr at 13:37, right after your confirmation that address is still valid.
At 10:42:18 UTC time (13:42:18 utc+3) transaction was in blokchain.
All further claims will be automatically dismissed.

I'm starting the exchange process at 11:42.

I'm sending the LTC. LTC approval starts at 11:44.

I'm writing to the chat at 12:31.

Normally, this process takes 45 minutes on other exchange sites.
They're asking me for my TXID in the chat. Their amateurism is evident from this.

Is everything visible and automated in your system? (I'm starting to get suspicious)
I write again at 13:31 and they say this process is taking a long time. (It's been 2 hours since I started the process and I'm still waiting.)
At 13:36 they ask if my address is correct, I say yes.

Meanwhile, I'm waiting on the payment page where I need to make the payment.

It's 14:30 and I'm still waiting. It's been 3 hours since I started the process. That payment page is closing due to the time limit.

At 14:31 I write asking for a refund.
They don't reply until 15:03.
At 16:45 I write to bestchange. Then they respond via Bestchange.

A transaction shouldn't take this long.

I should have been informed if the transaction would take a long time.
My money was wasted. I want a refund.

Ermes,
Your transaction was received by us at 13:35:20.
We process requests in the order that funds are received.
We send xmr at 13:37, right after your confirmation that address is still valid.
At 10:42:18 UTC time (13:42:18 utc+3) transaction was in blokchain.
All further claims will be automatically dismissed.

I'm starting the exchange process at 11:42.

I'm sending the LTC. LTC approval starts at 11:44.

I'm writing to the chat at 12:31.

Normally, this process takes 45 minutes on other exchange sites.
They're asking me for my TXID in the chat. Their amateurism is evident from this.

Is everything visible and automated in your system? (I'm starting to get suspicious)
I write again at 13:31 and they say this process is taking a long time. (It's been 2 hours since I started the process and I'm still waiting.)
At 13:36 they ask if my address is correct, I say yes.

Meanwhile, I'm waiting on the payment page where I need to make the payment.

It's 14:30 and I'm still waiting. It's been 3 hours since I started the process. That payment page is closing due to the time limit.

At 14:31 I write asking for a refund.
They don't reply until 15:03.
At 16:45 I write to bestchange. Then they respond via Bestchange.

A transaction shouldn't take this long.

I should have been informed if the transaction would take a long time.
My money was wasted. I want a refund.

Ermes,
Your transaction was received by us at 13:35:20.
We process requests in the order that funds are received.
We send xmr at 13:37, right after your confirmation that address is still valid.
At 10:42:18 UTC time (13:42:18 utc+3) transaction was in blokchain.
All further claims will be automatically dismissed.

I'm starting the exchange process at 11:42.

I'm sending the LTC. LTC approval starts at 11:44.

I'm writing to the chat at 12:31.

Normally, this process takes 45 minutes on other exchange sites.
They're asking me for my TXID in the chat. Their amateurism is evident from this.

Is everything visible and automated in your system? (I'm starting to get suspicious)
I write again at 13:31 and they say this process is taking a long time. (It's been 2 hours since I started the process and I'm still waiting.)
At 13:36 they ask if my address is correct, I say yes.

Meanwhile, I'm waiting on the payment page where I need to make the payment.

It's 14:30 and I'm still waiting. It's been 3 hours since I started the process. That payment page is closing due to the time limit.

At 14:31 I write asking for a refund.
They don't reply until 15:03.
At 16:45 I write to bestchange. Then they respond via Bestchange.

A transaction shouldn't take this long.

I should have been informed if the transaction would take a long time.
My money was wasted. I want a refund.

Ermes,
Your transaction was received by us at 13:35:20.
We process requests in the order that funds are received.
We send xmr at 13:37, right after your confirmation that address is still valid.
At 10:42:18 UTC time (13:42:18 utc+3) transaction was in blokchain.
All further claims will be automatically dismissed.

I'm starting the exchange process at 11:42.

I'm sending the LTC. LTC approval starts at 11:44.

I'm writing to the chat at 12:31.

Normally, this process takes 45 minutes on other exchange sites.
They're asking me for my TXID in the chat. Their amateurism is evident from this.

Is everything visible and automated in your system? (I'm starting to get suspicious)
I write again at 13:31 and they say this process is taking a long time. (It's been 2 hours since I started the process and I'm still waiting.)
At 13:36 they ask if my address is correct, I say yes.

Meanwhile, I'm waiting on the payment page where I need to make the payment.

It's 14:30 and I'm still waiting. It's been 3 hours since I started the process. That payment page is closing due to the time limit.

At 14:31 I write asking for a refund.
They don't reply until 15:03.
At 16:45 I write to bestchange. Then they respond via Bestchange.

A transaction shouldn't take this long.

I should have been informed if the transaction would take a long time.
My money was wasted. I want a refund.

Ermes,
Your transaction was received by us at 13:35:20.
We process requests in the order that funds are received.
We send xmr at 13:37, right after your confirmation that address is still valid.
At 10:42:18 UTC time (13:42:18 utc+3) transaction was in blokchain.
All further claims will be automatically dismissed.

I'm starting the exchange process at 11:42.

I'm sending the LTC. LTC approval starts at 11:44.

I'm writing to the chat at 12:31.

Normally, this process takes 45 minutes on other exchange sites.
They're asking me for my TXID in the chat. Their amateurism is evident from this.

Is everything visible and automated in your system? (I'm starting to get suspicious)
I write again at 13:31 and they say this process is taking a long time. (It's been 2 hours since I started the process and I'm still waiting.)
At 13:36 they ask if my address is correct, I say yes.

Meanwhile, I'm waiting on the payment page where I need to make the payment.

It's 14:30 and I'm still waiting. It's been 3 hours since I started the process. That payment page is closing due to the time limit.

At 14:31 I write asking for a refund.
They don't reply until 15:03.
At 16:45 I write to bestchange. Then they respond via Bestchange.

A transaction shouldn't take this long.

I should have been informed if the transaction would take a long time.
My money was wasted. I want a refund.

Ermes,
Your transaction was received by us at 13:35:20.
We process requests in the order that funds are received.
We send xmr at 13:37, right after your confirmation that address is still valid.
At 10:42:18 UTC time (13:42:18 utc+3) transaction was in blokchain.
All further claims will be automatically dismissed.

I'm starting the exchange process at 11:42.

I'm sending the LTC. LTC approval starts at 11:44.

I'm writing to the chat at 12:31.

Normally, this process takes 45 minutes on other exchange sites.
They're asking me for my TXID in the chat. Their amateurism is evident from this.

Is everything visible and automated in your system? (I'm starting to get suspicious)
I write again at 13:31 and they say this process is taking a long time. (It's been 2 hours since I started the process and I'm still waiting.)
At 13:36 they ask if my address is correct, I say yes.

Meanwhile, I'm waiting on the payment page where I need to make the payment.

It's 14:30 and I'm still waiting. It's been 3 hours since I started the process. That payment page is closing due to the time limit.

At 14:31 I write asking for a refund.
They don't reply until 15:03.
At 16:45 I write to bestchange. Then they respond via Bestchange.

A transaction shouldn't take this long.

I should have been informed if the transaction would take a long time.
My money was wasted. I want a refund.

Ermes,
Your transaction was received by us at 13:35:20.
We process requests in the order that funds are received.
We send xmr at 13:37, right after your confirmation that address is still valid.
At 10:42:18 UTC time (13:42:18 utc+3) transaction was in blokchain.
All further claims will be automatically dismissed.

I'm starting the exchange process at 11:42.

I'm sending the LTC. LTC approval starts at 11:44.

I'm writing to the chat at 12:31.

Normally, this process takes 45 minutes on other exchange sites.
They're asking me for my TXID in the chat. Their amateurism is evident from this.

Is everything visible and automated in your system? (I'm starting to get suspicious)
I write again at 13:31 and they say this process is taking a long time. (It's been 2 hours since I started the process and I'm still waiting.)
At 13:36 they ask if my address is correct, I say yes.

Meanwhile, I'm waiting on the payment page where I need to make the payment.

It's 14:30 and I'm still waiting. It's been 3 hours since I started the process. That payment page is closing due to the time limit.

At 14:31 I write asking for a refund.
They don't reply until 15:03.
At 16:45 I write to bestchange. Then they respond via Bestchange.

A transaction shouldn't take this long.

I should have been informed if the transaction would take a long time.
My money was wasted. I want a refund.

Ermes,
Your transaction was received by us at 13:35:20.
We process requests in the order that funds are received.
We send xmr at 13:37, right after your confirmation that address is still valid.
At 10:42:18 UTC time (13:42:18 utc+3) transaction was in blokchain.
All further claims will be automatically dismissed.

I'm starting the exchange process at 11:42.

I'm sending the LTC. LTC approval starts at 11:44.

I'm writing to the chat at 12:31.

Normally, this process takes 45 minutes on other exchange sites.
They're asking me for my TXID in the chat. Their amateurism is evident from this.

Is everything visible and automated in your system? (I'm starting to get suspicious)
I write again at 13:31 and they say this process is taking a long time. (It's been 2 hours since I started the process and I'm still waiting.)
At 13:36 they ask if my address is correct, I say yes.

Meanwhile, I'm waiting on the payment page where I need to make the payment.

It's 14:30 and I'm still waiting. It's been 3 hours since I started the process. That payment page is closing due to the time limit.

At 14:31 I write asking for a refund.
They don't reply until 15:03.
At 16:45 I write to bestchange. Then they respond via Bestchange.

A transaction shouldn't take this long.

I should have been informed if the transaction would take a long time.
My money was wasted. I want a refund.

Ermes,
Your transaction was received by us at 13:35:20.
We process requests in the order that funds are received.
We send xmr at 13:37, right after your confirmation that address is still valid.
At 10:42:18 UTC time (13:42:18 utc+3) transaction was in blokchain.
All further claims will be automatically dismissed.

I'm starting the exchange process at 11:42.

I'm sending the LTC. LTC approval starts at 11:44.

I'm writing to the chat at 12:31.

Normally, this process takes 45 minutes on other exchange sites.
They're asking me for my TXID in the chat. Their amateurism is evident from this.

Is everything visible and automated in your system? (I'm starting to get suspicious)
I write again at 13:31 and they say this process is taking a long time. (It's been 2 hours since I started the process and I'm still waiting.)
At 13:36 they ask if my address is correct, I say yes.

Meanwhile, I'm waiting on the payment page where I need to make the payment.

It's 14:30 and I'm still waiting. It's been 3 hours since I started the process. That payment page is closing due to the time limit.

At 14:31 I write asking for a refund.
They don't reply until 15:03.
At 16:45 I write to bestchange. Then they respond via Bestchange.

A transaction shouldn't take this long.

I should have been informed if the transaction would take a long time.
My money was wasted. I want a refund.

Ermes,
Your transaction was received by us at 13:35:20.
We process requests in the order that funds are received.
We send xmr at 13:37, right after your confirmation that address is still valid.
At 10:42:18 UTC time (13:42:18 utc+3) transaction was in blokchain.
All further claims will be automatically dismissed.

I'm starting the exchange process at 11:42.

I'm sending the LTC. LTC approval starts at 11:44.

I'm writing to the chat at 12:31.

Normally, this process takes 45 minutes on other exchange sites.
They're asking me for my TXID in the chat. Their amateurism is evident from this.

Is everything visible and automated in your system? (I'm starting to get suspicious)
I write again at 13:31 and they say this process is taking a long time. (It's been 2 hours since I started the process and I'm still waiting.)
At 13:36 they ask if my address is correct, I say yes.

Meanwhile, I'm waiting on the payment page where I need to make the payment.

It's 14:30 and I'm still waiting. It's been 3 hours since I started the process. That payment page is closing due to the time limit.

At 14:31 I write asking for a refund.
They don't reply until 15:03.
At 16:45 I write to bestchange. Then they respond via Bestchange.

A transaction shouldn't take this long.

I should have been informed if the transaction would take a long time.
My money was wasted. I want a refund.

Ermes,
Your transaction was received by us at 13:35:20.
We process requests in the order that funds are received.
We send xmr at 13:37, right after your confirmation that address is still valid.
At 10:42:18 UTC time (13:42:18 utc+3) transaction was in blokchain.
All further claims will be automatically dismissed.

I'm starting the exchange process at 11:42.

I'm sending the LTC. LTC approval starts at 11:44.

I'm writing to the chat at 12:31.

Normally, this process takes 45 minutes on other exchange sites.
They're asking me for my TXID in the chat. Their amateurism is evident from this.

Is everything visible and automated in your system? (I'm starting to get suspicious)
I write again at 13:31 and they say this process is taking a long time. (It's been 2 hours since I started the process and I'm still waiting.)
At 13:36 they ask if my address is correct, I say yes.

Meanwhile, I'm waiting on the payment page where I need to make the payment.

It's 14:30 and I'm still waiting. It's been 3 hours since I started the process. That payment page is closing due to the time limit.

At 14:31 I write asking for a refund.
They don't reply until 15:03.
At 16:45 I write to bestchange. Then they respond via Bestchange.

A transaction shouldn't take this long.

I should have been informed if the transaction would take a long time.
My money was wasted. I want a refund.

I'm starting the exchange process at 11:42.

I'm sending the LTC. LTC approval starts at 11:44.

I'm writing to the chat at 12:31.

Normally, this process takes 45 minutes on other exchange sites.
They're asking me for my TXID in the chat. Their amateurism is evident from this.

Is everything visible and automated in your system? (I'm starting to get suspicious)
I write again at 13:31 and they say this process is taking a long time. (It's been 2 hours since I started the process and I'm still waiting.)
At 13:36 they ask if my address is correct, I say yes.

Meanwhile, I'm waiting on the payment page where I need to make the payment.

It's 14:30 and I'm still waiting. It's been 3 hours since I started the process. That payment page is closing due to the time limit.

At 14:31 I write asking for a refund.
They don't reply until 15:03.
At 16:45 I write to bestchange. Then they respond via Bestchange.

A transaction shouldn't take this long.

I should have been informed if the transaction would take a long time.
My money was wasted. I want a refund.

Ermes,
Your transaction was received by us at 13:35:20.
We process requests in the order that funds are received.
We send xmr at 13:37, right after your confirmation that address is still valid.
At 10:42:18 UTC time (13:42:18 utc+3) transaction was in blokchain.
All further claims will be automatically dismissed.

I'm starting the exchange process at 11:42.

I'm sending the LTC. LTC approval starts at 11:44.

I'm writing to the chat at 12:31.

Normally, this process takes 45 minutes on other exchange sites.
They're asking me for my TXID in the chat. Their amateurism is evident from this.

Is everything visible and automated in your system? (I'm starting to get suspicious)
I write again at 13:31 and they say this process is taking a long time. (It's been 2 hours since I started the process and I'm still waiting.)
At 13:36 they ask if my address is correct, I say yes.

Meanwhile, I'm waiting on the payment page where I need to make the payment.

It's 14:30 and I'm still waiting. It's been 3 hours since I started the process. That payment page is closing due to the time limit.

At 14:31 I write asking for a refund.
They don't reply until 15:03.
At 16:45 I write to bestchange. Then they respond via Bestchange.

A transaction shouldn't take this long.

I should have been informed if the transaction would take a long time.
My money was wasted. I want a refund.

Ermes,
Your transaction was received by us at 13:35:20.
We process requests in the order that funds are received.
We send xmr at 13:37, right after your confirmation that address is still valid.
At 10:42:18 UTC time (13:42:18 utc+3) transaction was in blokchain.
All further claims will be automatically dismissed.

I'm starting the exchange process at 11:42.

I'm sending the LTC. LTC approval starts at 11:44.

I'm writing to the chat at 12:31.

Normally, this process takes 45 minutes on other exchange sites.
They're asking me for my TXID in the chat. Their amateurism is evident from this.

Is everything visible and automated in your system? (I'm starting to get suspicious)
I write again at 13:31 and they say this process is taking a long time. (It's been 2 hours since I started the process and I'm still waiting.)
At 13:36 they ask if my address is correct, I say yes.

Meanwhile, I'm waiting on the payment page where I need to make the payment.

It's 14:30 and I'm still waiting. It's been 3 hours since I started the process. That payment page is closing due to the time limit.

At 14:31 I write asking for a refund.
They don't reply until 15:03.
At 16:45 I write to bestchange. Then they respond via Bestchange.

A transaction shouldn't take this long.

I should have been informed if the transaction would take a long time.
My money was wasted. I want a refund.

Ermes,
Your transaction was received by us at 13:35:20.
We process requests in the order that funds are received.
We send xmr at 13:37, right after your confirmation that address is still valid.
At 10:42:18 UTC time (13:42:18 utc+3) transaction was in blokchain.
All further claims will be automatically dismissed.

I'm starting the exchange process at 11:42.

I'm sending the LTC. LTC approval starts at 11:44.

I'm writing to the chat at 12:31.

Normally, this process takes 45 minutes on other exchange sites.
They're asking me for my TXID in the chat. Their amateurism is evident from this.

Is everything visible and automated in your system? (I'm starting to get suspicious)
I write again at 13:31 and they say this process is taking a long time. (It's been 2 hours since I started the process and I'm still waiting.)
At 13:36 they ask if my address is correct, I say yes.

Meanwhile, I'm waiting on the payment page where I need to make the payment.

It's 14:30 and I'm still waiting. It's been 3 hours since I started the process. That payment page is closing due to the time limit.

At 14:31 I write asking for a refund.
They don't reply until 15:03.
At 16:45 I write to bestchange. Then they respond via Bestchange.

A transaction shouldn't take this long.

I should have been informed if the transaction would take a long time.
My money was wasted. I want a refund.

Ermes,
Your transaction was received by us at 13:35:20.
We process requests in the order that funds are received.
We send xmr at 13:37, right after your confirmation that address is still valid.
At 10:42:18 UTC time (13:42:18 utc+3) transaction was in blokchain.
All further claims will be automatically dismissed.

I'm starting the exchange process at 11:42.

I'm sending the LTC. LTC approval starts at 11:44.

I'm writing to the chat at 12:31.

Normally, this process takes 45 minutes on other exchange sites.
They're asking me for my TXID in the chat. Their amateurism is evident from this.

Is everything visible and automated in your system? (I'm starting to get suspicious)
I write again at 13:31 and they say this process is taking a long time. (It's been 2 hours since I started the process and I'm still waiting.)
At 13:36 they ask if my address is correct, I say yes.

Meanwhile, I'm waiting on the payment page where I need to make the payment.

It's 14:30 and I'm still waiting. It's been 3 hours since I started the process. That payment page is closing due to the time limit.

At 14:31 I write asking for a refund.
They don't reply until 15:03.
At 16:45 I write to bestchange. Then they respond via Bestchange.

A transaction shouldn't take this long.

I should have been informed if the transaction would take a long time.
My money was wasted. I want a refund.

Ermes,
Your transaction was received by us at 13:35:20.
We process requests in the order that funds are received.
We send xmr at 13:37, right after your confirmation that address is still valid.
At 10:42:18 UTC time (13:42:18 utc+3) transaction was in blokchain.
All further claims will be automatically dismissed.

I'm starting the exchange process at 11:42.

I'm sending the LTC. LTC approval starts at 11:44.

I'm writing to the chat at 12:31.

Normally, this process takes 45 minutes on other exchange sites.
They're asking me for my TXID in the chat. Their amateurism is evident from this.

Is everything visible and automated in your system? (I'm starting to get suspicious)
I write again at 13:31 and they say this process is taking a long time. (It's been 2 hours since I started the process and I'm still waiting.)
At 13:36 they ask if my address is correct, I say yes.

Meanwhile, I'm waiting on the payment page where I need to make the payment.

It's 14:30 and I'm still waiting. It's been 3 hours since I started the process. That payment page is closing due to the time limit.

At 14:31 I write asking for a refund.
They don't reply until 15:03.
At 16:45 I write to bestchange. Then they respond via Bestchange.

A transaction shouldn't take this long.

I should have been informed if the transaction would take a long time.
My money was wasted. I want a refund.

Ermes,
Your transaction was received by us at 13:35:20.
We process requests in the order that funds are received.
We send xmr at 13:37, right after your confirmation that address is still valid.
At 10:42:18 UTC time (13:42:18 utc+3) transaction was in blokchain.
All further claims will be automatically dismissed.

I'm starting the exchange process at 11:42.

I'm sending the LTC. LTC approval starts at 11:44.

I'm writing to the chat at 12:31.

Normally, this process takes 45 minutes on other exchange sites.
They're asking me for my TXID in the chat. Their amateurism is evident from this.

Is everything visible and automated in your system? (I'm starting to get suspicious)
I write again at 13:31 and they say this process is taking a long time. (It's been 2 hours since I started the process and I'm still waiting.)
At 13:36 they ask if my address is correct, I say yes.

Meanwhile, I'm waiting on the payment page where I need to make the payment.

It's 14:30 and I'm still waiting. It's been 3 hours since I started the process. That payment page is closing due to the time limit.

At 14:31 I write asking for a refund.
They don't reply until 15:03.
At 16:45 I write to bestchange. Then they respond via Bestchange.

A transaction shouldn't take this long.

I should have been informed if the transaction would take a long time.
My money was wasted. I want a refund.

Ermes,
Your transaction was received by us at 13:35:20.
We process requests in the order that funds are received.
We send xmr at 13:37, right after your confirmation that address is still valid.
At 10:42:18 UTC time (13:42:18 utc+3) transaction was in blokchain.
All further claims will be automatically dismissed.

I'm starting the exchange process at 11:42.

I'm sending the LTC. LTC approval starts at 11:44.

I'm writing to the chat at 12:31.

Normally, this process takes 45 minutes on other exchange sites.
They're asking me for my TXID in the chat. Their amateurism is evident from this.

Is everything visible and automated in your system? (I'm starting to get suspicious)
I write again at 13:31 and they say this process is taking a long time. (It's been 2 hours since I started the process and I'm still waiting.)
At 13:36 they ask if my address is correct, I say yes.

Meanwhile, I'm waiting on the payment page where I need to make the payment.

It's 14:30 and I'm still waiting. It's been 3 hours since I started the process. That payment page is closing due to the time limit.

At 14:31 I write asking for a refund.
They don't reply until 15:03.
At 16:45 I write to bestchange. Then they respond via Bestchange.

A transaction shouldn't take this long.

I should have been informed if the transaction would take a long time.
My money was wasted. I want a refund.

Ermes,
Your transaction was received by us at 13:35:20.
We process requests in the order that funds are received.
We send xmr at 13:37, right after your confirmation that address is still valid.
At 10:42:18 UTC time (13:42:18 utc+3) transaction was in blokchain.
All further claims will be automatically dismissed.

I'm starting the exchange process at 11:42.

I'm sending the LTC. LTC approval starts at 11:44.

I'm writing to the chat at 12:31.

Normally, this process takes 45 minutes on other exchange sites.
They're asking me for my TXID in the chat. Their amateurism is evident from this.

Is everything visible and automated in your system? (I'm starting to get suspicious)
I write again at 13:31 and they say this process is taking a long time. (It's been 2 hours since I started the process and I'm still waiting.)
At 13:36 they ask if my address is correct, I say yes.

Meanwhile, I'm waiting on the payment page where I need to make the payment.

It's 14:30 and I'm still waiting. It's been 3 hours since I started the process. That payment page is closing due to the time limit.

At 14:31 I write asking for a refund.
They don't reply until 15:03.
At 16:45 I write to bestchange. Then they respond via Bestchange.

A transaction shouldn't take this long.

I should have been informed if the transaction would take a long time.
My money was wasted. I want a refund.

Ermes,
Your transaction was received by us at 13:35:20.
We process requests in the order that funds are received.
We send xmr at 13:37, right after your confirmation that address is still valid.
At 10:42:18 UTC time (13:42:18 utc+3) transaction was in blokchain.
All further claims will be automatically dismissed.

I'm starting the exchange process at 11:42.

I'm sending the LTC. LTC approval starts at 11:44.

I'm writing to the chat at 12:31.

Normally, this process takes 45 minutes on other exchange sites.
They're asking me for my TXID in the chat. Their amateurism is evident from this.

Is everything visible and automated in your system? (I'm starting to get suspicious)
I write again at 13:31 and they say this process is taking a long time. (It's been 2 hours since I started the process and I'm still waiting.)
At 13:36 they ask if my address is correct, I say yes.

Meanwhile, I'm waiting on the payment page where I need to make the payment.

It's 14:30 and I'm still waiting. It's been 3 hours since I started the process. That payment page is closing due to the time limit.

At 14:31 I write asking for a refund.
They don't reply until 15:03.
At 16:45 I write to bestchange. Then they respond via Bestchange.

A transaction shouldn't take this long.

I should have been informed if the transaction would take a long time.
My money was wasted. I want a refund.

Ermes,
Your transaction was received by us at 13:35:20.
We process requests in the order that funds are received.
We send xmr at 13:37, right after your confirmation that address is still valid.
At 10:42:18 UTC time (13:42:18 utc+3) transaction was in blokchain.
All further claims will be automatically dismissed.

I'm starting the exchange process at 11:42.

I'm sending the LTC. LTC approval starts at 11:44.

I'm writing to the chat at 12:31.

Normally, this process takes 45 minutes on other exchange sites.
They're asking me for my TXID in the chat. Their amateurism is evident from this.

Is everything visible and automated in your system? (I'm starting to get suspicious)
I write again at 13:31 and they say this process is taking a long time. (It's been 2 hours since I started the process and I'm still waiting.)
At 13:36 they ask if my address is correct, I say yes.

Meanwhile, I'm waiting on the payment page where I need to make the payment.

It's 14:30 and I'm still waiting. It's been 3 hours since I started the process. That payment page is closing due to the time limit.

At 14:31 I write asking for a refund.
They don't reply until 15:03.
At 16:45 I write to bestchange. Then they respond via Bestchange.

A transaction shouldn't take this long.

I should have been informed if the transaction would take a long time.
My money was wasted. I want a refund.

I'm starting the exchange process at 11:42.

I'm sending the LTC. LTC approval starts at 11:44.

I'm writing to the chat at 12:31.

Normally, this process takes 45 minutes on other exchange sites.
They're asking me for my TXID in the chat. Their amateurism is evident from this.

Is everything visible and automated in your system? (I'm starting to get suspicious)
I write again at 13:31 and they say this process is taking a long time. (It's been 2 hours since I started the process and I'm still waiting.)
At 13:36 they ask if my address is correct, I say yes.

Meanwhile, I'm waiting on the payment page where I need to make the payment.

It's 14:30 and I'm still waiting. It's been 3 hours since I started the process. That payment page is closing due to the time limit.

At 14:31 I write asking for a refund.
They don't reply until 15:03.
At 16:45 I write to bestchange. Then they respond via Bestchange.

A transaction shouldn't take this long.

I should have been informed if the transaction would take a long time.
My money was wasted. I want a refund.

Ermes,
Your transaction was received by us at 13:35:20.
We process requests in the order that funds are received.
We send xmr at 13:37, right after your confirmation that address is still valid.
At 10:42:18 UTC time (13:42:18 utc+3) transaction was in blokchain.
All further claims will be automatically dismissed.

I'm starting the exchange process at 11:42.

I'm sending the LTC. LTC approval starts at 11:44.

I'm writing to the chat at 12:31.

Normally, this process takes 45 minutes on other exchange sites.
They're asking me for my TXID in the chat. Their amateurism is evident from this.

Is everything visible and automated in your system? (I'm starting to get suspicious)
I write again at 13:31 and they say this process is taking a long time. (It's been 2 hours since I started the process and I'm still waiting.)
At 13:36 they ask if my address is correct, I say yes.

Meanwhile, I'm waiting on the payment page where I need to make the payment.

It's 14:30 and I'm still waiting. It's been 3 hours since I started the process. That payment page is closing due to the time limit.

At 14:31 I write asking for a refund.
They don't reply until 15:03.
At 16:45 I write to bestchange. Then they respond via Bestchange.

A transaction shouldn't take this long.

I should have been informed if the transaction would take a long time.
My money was wasted. I want a refund.

Ermes,
Your transaction was received by us at 13:35:20.
We process requests in the order that funds are received.
We send xmr at 13:37, right after your confirmation that address is still valid.
At 10:42:18 UTC time (13:42:18 utc+3) transaction was in blokchain.
All further claims will be automatically dismissed.

I'm starting the exchange process at 11:42.

I'm sending the LTC. LTC approval starts at 11:44.

I'm writing to the chat at 12:31.

Normally, this process takes 45 minutes on other exchange sites.
They're asking me for my TXID in the chat. Their amateurism is evident from this.

Is everything visible and automated in your system? (I'm starting to get suspicious)
I write again at 13:31 and they say this process is taking a long time. (It's been 2 hours since I started the process and I'm still waiting.)
At 13:36 they ask if my address is correct, I say yes.

Meanwhile, I'm waiting on the payment page where I need to make the payment.

It's 14:30 and I'm still waiting. It's been 3 hours since I started the process. That payment page is closing due to the time limit.

At 14:31 I write asking for a refund.
They don't reply until 15:03.
At 16:45 I write to bestchange. Then they respond via Bestchange.

A transaction shouldn't take this long.

I should have been informed if the transaction would take a long time.
My money was wasted. I want a refund.

Ermes,
Your transaction was received by us at 13:35:20.
We process requests in the order that funds are received.
We send xmr at 13:37, right after your confirmation that address is still valid.
At 10:42:18 UTC time (13:42:18 utc+3) transaction was in blokchain.
All further claims will be automatically dismissed.

I'm starting the exchange process at 11:42.

I'm sending the LTC. LTC approval starts at 11:44.

I'm writing to the chat at 12:31.

Normally, this process takes 45 minutes on other exchange sites.
They're asking me for my TXID in the chat. Their amateurism is evident from this.

Is everything visible and automated in your system? (I'm starting to get suspicious)
I write again at 13:31 and they say this process is taking a long time. (It's been 2 hours since I started the process and I'm still waiting.)
At 13:36 they ask if my address is correct, I say yes.

Meanwhile, I'm waiting on the payment page where I need to make the payment.

It's 14:30 and I'm still waiting. It's been 3 hours since I started the process. That payment page is closing due to the time limit.

At 14:31 I write asking for a refund.
They don't reply until 15:03.
At 16:45 I write to bestchange. Then they respond via Bestchange.

A transaction shouldn't take this long.

I should have been informed if the transaction would take a long time.
My money was wasted. I want a refund.

I'm starting the exchange process at 11:42.

I'm sending the LTC. LTC approval starts at 11:44.

I'm writing to the chat at 12:31.

Normally, this process takes 45 minutes on other exchange sites.
They're asking me for my TXID in the chat. Their amateurism is evident from this.

Is everything visible and automated in your system? (I'm starting to get suspicious)
I write again at 13:31 and they say this process is taking a long time. (It's been 2 hours since I started the process and I'm still waiting.)
At 13:36 they ask if my address is correct, I say yes.

Meanwhile, I'm waiting on the payment page where I need to make the payment.

It's 14:30 and I'm still waiting. It's been 3 hours since I started the process. That payment page is closing due to the time limit.

At 14:31 I write asking for a refund.
They don't reply until 15:03.
At 16:45 I write to bestchange. Then they respond via Bestchange.

A transaction shouldn't take this long.

I should have been informed if the transaction would take a long time.
My money was wasted. I want a refund.

Ermes,
Your transaction was received by us at 13:35:20.
We process requests in the order that funds are received.
We send xmr at 13:37, right after your confirmation that address is still valid.
At 10:42:18 UTC time (13:42:18 utc+3) transaction was in blokchain.
All further claims will be automatically dismissed.

I'm starting the exchange process at 11:42.

I'm sending the LTC. LTC approval starts at 11:44.

I'm writing to the chat at 12:31.

Normally, this process takes 45 minutes on other exchange sites.
They're asking me for my TXID in the chat. Their amateurism is evident from this.

Is everything visible and automated in your system? (I'm starting to get suspicious)
I write again at 13:31 and they say this process is taking a long time. (It's been 2 hours since I started the process and I'm still waiting.)
At 13:36 they ask if my address is correct, I say yes.

Meanwhile, I'm waiting on the payment page where I need to make the payment.

It's 14:30 and I'm still waiting. It's been 3 hours since I started the process. That payment page is closing due to the time limit.

At 14:31 I write asking for a refund.
They don't reply until 15:03.
At 16:45 I write to bestchange. Then they respond via Bestchange.

A transaction shouldn't take this long.

I should have been informed if the transaction would take a long time.
My money was wasted. I want a refund.

Ermes,
Your transaction was received by us at 13:35:20.
We process requests in the order that funds are received.
We send xmr at 13:37, right after your confirmation that address is still valid.
At 10:42:18 UTC time (13:42:18 utc+3) transaction was in blokchain.
All further claims will be automatically dismissed.

I'm starting the exchange process at 11:42.

I'm sending the LTC. LTC approval starts at 11:44.

I'm writing to the chat at 12:31.

Normally, this process takes 45 minutes on other exchange sites.
They're asking me for my TXID in the chat. Their amateurism is evident from this.

Is everything visible and automated in your system? (I'm starting to get suspicious)
I write again at 13:31 and they say this process is taking a long time. (It's been 2 hours since I started the process and I'm still waiting.)
At 13:36 they ask if my address is correct, I say yes.

Meanwhile, I'm waiting on the payment page where I need to make the payment.

It's 14:30 and I'm still waiting. It's been 3 hours since I started the process. That payment page is closing due to the time limit.

At 14:31 I write asking for a refund.
They don't reply until 15:03.
At 16:45 I write to bestchange. Then they respond via Bestchange.

A transaction shouldn't take this long.

I should have been informed if the transaction would take a long time.
My money was wasted. I want a refund.

Ermes,
Your transaction was received by us at 13:35:20.
We process requests in the order that funds are received.
We send xmr at 13:37, right after your confirmation that address is still valid.
At 10:42:18 UTC time (13:42:18 utc+3) transaction was in blokchain.
All further claims will be automatically dismissed.

I'm starting the exchange process at 11:42.

I'm sending the LTC. LTC approval starts at 11:44.

I'm writing to the chat at 12:31.

Normally, this process takes 45 minutes on other exchange sites.
They're asking me for my TXID in the chat. Their amateurism is evident from this.

Is everything visible and automated in your system? (I'm starting to get suspicious)
I write again at 13:31 and they say this process is taking a long time. (It's been 2 hours since I started the process and I'm still waiting.)
At 13:36 they ask if my address is correct, I say yes.

Meanwhile, I'm waiting on the payment page where I need to make the payment.

It's 14:30 and I'm still waiting. It's been 3 hours since I started the process. That payment page is closing due to the time limit.

At 14:31 I write asking for a refund.
They don't reply until 15:03.
At 16:45 I write to bestchange. Then they respond via Bestchange.

A transaction shouldn't take this long.

I should have been informed if the transaction would take a long time.
My money was wasted. I want a refund.

Ermes,
Your transaction was received by us at 13:35:20.
We process requests in the order that funds are received.
We send xmr at 13:37, right after your confirmation that address is still valid.
At 10:42:18 UTC time (13:42:18 utc+3) transaction was in blokchain.
All further claims will be automatically dismissed.

I'm starting the exchange process at 11:42.

I'm sending the LTC. LTC approval starts at 11:44.

I'm writing to the chat at 12:31.

Normally, this process takes 45 minutes on other exchange sites.
They're asking me for my TXID in the chat. Their amateurism is evident from this.

Is everything visible and automated in your system? (I'm starting to get suspicious)
I write again at 13:31 and they say this process is taking a long time. (It's been 2 hours since I started the process and I'm still waiting.)
At 13:36 they ask if my address is correct, I say yes.

Meanwhile, I'm waiting on the payment page where I need to make the payment.

It's 14:30 and I'm still waiting. It's been 3 hours since I started the process. That payment page is closing due to the time limit.

At 14:31 I write asking for a refund.
They don't reply until 15:03.
At 16:45 I write to bestchange. Then they respond via Bestchange.

A transaction shouldn't take this long.

I should have been informed if the transaction would take a long time.
My money was wasted. I want a refund.

Ermes,
Your transaction was received by us at 13:35:20.
We process requests in the order that funds are received.
We send xmr at 13:37, right after your confirmation that address is still valid.
At 10:42:18 UTC time (13:42:18 utc+3) transaction was in blokchain.
All further claims will be automatically dismissed.

I'm starting the exchange process at 11:42.

I'm sending the LTC. LTC approval starts at 11:44.

I'm writing to the chat at 12:31.

Normally, this process takes 45 minutes on other exchange sites.
They're asking me for my TXID in the chat. Their amateurism is evident from this.

Is everything visible and automated in your system? (I'm starting to get suspicious)
I write again at 13:31 and they say this process is taking a long time. (It's been 2 hours since I started the process and I'm still waiting.)
At 13:36 they ask if my address is correct, I say yes.

Meanwhile, I'm waiting on the payment page where I need to make the payment.

It's 14:30 and I'm still waiting. It's been 3 hours since I started the process. That payment page is closing due to the time limit.

At 14:31 I write asking for a refund.
They don't reply until 15:03.
At 16:45 I write to bestchange. Then they respond via Bestchange.

A transaction shouldn't take this long.

I should have been informed if the transaction would take a long time.
My money was wasted. I want a refund.

Ermes,
Your transaction was received by us at 13:35:20.
We process requests in the order that funds are received.
We send xmr at 13:37, right after your confirmation that address is still valid.
At 10:42:18 UTC time (13:42:18 utc+3) transaction was in blokchain.
All further claims will be automatically dismissed.

I'm starting the exchange process at 11:42.

I'm sending the LTC. LTC approval starts at 11:44.

I'm writing to the chat at 12:31.

Normally, this process takes 45 minutes on other exchange sites.
They're asking me for my TXID in the chat. Their amateurism is evident from this.

Is everything visible and automated in your system? (I'm starting to get suspicious)
I write again at 13:31 and they say this process is taking a long time. (It's been 2 hours since I started the process and I'm still waiting.)
At 13:36 they ask if my address is correct, I say yes.

Meanwhile, I'm waiting on the payment page where I need to make the payment.

It's 14:30 and I'm still waiting. It's been 3 hours since I started the process. That payment page is closing due to the time limit.

At 14:31 I write asking for a refund.
They don't reply until 15:03.
At 16:45 I write to bestchange. Then they respond via Bestchange.

A transaction shouldn't take this long.

I should have been informed if the transaction would take a long time.
My money was wasted. I want a refund.

Ermes,
Your transaction was received by us at 13:35:20.
We process requests in the order that funds are received.
We send xmr at 13:37, right after your confirmation that address is still valid.
At 10:42:18 UTC time (13:42:18 utc+3) transaction was in blokchain.
All further claims will be automatically dismissed.

I'm starting the exchange process at 11:42.

I'm sending the LTC. LTC approval starts at 11:44.

I'm writing to the chat at 12:31.

Normally, this process takes 45 minutes on other exchange sites.
They're asking me for my TXID in the chat. Their amateurism is evident from this.

Is everything visible and automated in your system? (I'm starting to get suspicious)
I write again at 13:31 and they say this process is taking a long time. (It's been 2 hours since I started the process and I'm still waiting.)
At 13:36 they ask if my address is correct, I say yes.

Meanwhile, I'm waiting on the payment page where I need to make the payment.

It's 14:30 and I'm still waiting. It's been 3 hours since I started the process. That payment page is closing due to the time limit.

At 14:31 I write asking for a refund.
They don't reply until 15:03.
At 16:45 I write to bestchange. Then they respond via Bestchange.

A transaction shouldn't take this long.

I should have been informed if the transaction would take a long time.
My money was wasted. I want a refund.

Ermes,
Your transaction was received by us at 13:35:20.
We process requests in the order that funds are received.
We send xmr at 13:37, right after your confirmation that address is still valid.
At 10:42:18 UTC time (13:42:18 utc+3) transaction was in blokchain.
All further claims will be automatically dismissed.

I'm starting the exchange process at 11:42.

I'm sending the LTC. LTC approval starts at 11:44.

I'm writing to the chat at 12:31.

Normally, this process takes 45 minutes on other exchange sites.
They're asking me for my TXID in the chat. Their amateurism is evident from this.

Is everything visible and automated in your system? (I'm starting to get suspicious)
I write again at 13:31 and they say this process is taking a long time. (It's been 2 hours since I started the process and I'm still waiting.)
At 13:36 they ask if my address is correct, I say yes.

Meanwhile, I'm waiting on the payment page where I need to make the payment.

It's 14:30 and I'm still waiting. It's been 3 hours since I started the process. That payment page is closing due to the time limit.

At 14:31 I write asking for a refund.
They don't reply until 15:03.
At 16:45 I write to bestchange. Then they respond via Bestchange.

A transaction shouldn't take this long.

I should have been informed if the transaction would take a long time.
My money was wasted. I want a refund.

Ermes,
Your transaction was received by us at 13:35:20.
We process requests in the order that funds are received.
We send xmr at 13:37, right after your confirmation that address is still valid.
At 10:42:18 UTC time (13:42:18 utc+3) transaction was in blokchain.
All further claims will be automatically dismissed.

I'm starting the exchange process at 11:42.

I'm sending the LTC. LTC approval starts at 11:44.

I'm writing to the chat at 12:31.

Normally, this process takes 45 minutes on other exchange sites.
They're asking me for my TXID in the chat. Their amateurism is evident from this.

Is everything visible and automated in your system? (I'm starting to get suspicious)
I write again at 13:31 and they say this process is taking a long time. (It's been 2 hours since I started the process and I'm still waiting.)
At 13:36 they ask if my address is correct, I say yes.

Meanwhile, I'm waiting on the payment page where I need to make the payment.

It's 14:30 and I'm still waiting. It's been 3 hours since I started the process. That payment page is closing due to the time limit.

At 14:31 I write asking for a refund.
They don't reply until 15:03.
At 16:45 I write to bestchange. Then they respond via Bestchange.

A transaction shouldn't take this long.

I should have been informed if the transaction would take a long time.
My money was wasted. I want a refund.

Ermes,
Your transaction was received by us at 13:35:20.
We process requests in the order that funds are received.
We send xmr at 13:37, right after your confirmation that address is still valid.
At 10:42:18 UTC time (13:42:18 utc+3) transaction was in blokchain.
All further claims will be automatically dismissed.

I'm starting the exchange process at 11:42.

I'm sending the LTC. LTC approval starts at 11:44.

I'm writing to the chat at 12:31.

Normally, this process takes 45 minutes on other exchange sites.
They're asking me for my TXID in the chat. Their amateurism is evident from this.

Is everything visible and automated in your system? (I'm starting to get suspicious)
I write again at 13:31 and they say this process is taking a long time. (It's been 2 hours since I started the process and I'm still waiting.)
At 13:36 they ask if my address is correct, I say yes.

Meanwhile, I'm waiting on the payment page where I need to make the payment.

It's 14:30 and I'm still waiting. It's been 3 hours since I started the process. That payment page is closing due to the time limit.

At 14:31 I write asking for a refund.
They don't reply until 15:03.
At 16:45 I write to bestchange. Then they respond via Bestchange.

A transaction shouldn't take this long.

I should have been informed if the transaction would take a long time.
My money was wasted. I want a refund.

Ermes,
Your transaction was received by us at 13:35:20.
We process requests in the order that funds are received.
We send xmr at 13:37, right after your confirmation that address is still valid.
At 10:42:18 UTC time (13:42:18 utc+3) transaction was in blokchain.
All further claims will be automatically dismissed.

I'm starting the exchange process at 11:42.

I'm sending the LTC. LTC approval starts at 11:44.

I'm writing to the chat at 12:31.

Normally, this process takes 45 minutes on other exchange sites.
They're asking me for my TXID in the chat. Their amateurism is evident from this.

Is everything visible and automated in your system? (I'm starting to get suspicious)
I write again at 13:31 and they say this process is taking a long time. (It's been 2 hours since I started the process and I'm still waiting.)
At 13:36 they ask if my address is correct, I say yes.

Meanwhile, I'm waiting on the payment page where I need to make the payment.

It's 14:30 and I'm still waiting. It's been 3 hours since I started the process. That payment page is closing due to the time limit.

At 14:31 I write asking for a refund.
They don't reply until 15:03.
At 16:45 I write to bestchange. Then they respond via Bestchange.

A transaction shouldn't take this long.

I should have been informed if the transaction would take a long time.
My money was wasted. I want a refund.

Ermes,
Your transaction was received by us at 13:35:20.
We process requests in the order that funds are received.
We send xmr at 13:37, right after your confirmation that address is still valid.
At 10:42:18 UTC time (13:42:18 utc+3) transaction was in blokchain.
All further claims will be automatically dismissed.

I'm starting the exchange process at 11:42.

I'm sending the LTC. LTC approval starts at 11:44.

I'm writing to the chat at 12:31.

Normally, this process takes 45 minutes on other exchange sites.
They're asking me for my TXID in the chat. Their amateurism is evident from this.

Is everything visible and automated in your system? (I'm starting to get suspicious)
I write again at 13:31 and they say this process is taking a long time. (It's been 2 hours since I started the process and I'm still waiting.)
At 13:36 they ask if my address is correct, I say yes.

Meanwhile, I'm waiting on the payment page where I need to make the payment.

It's 14:30 and I'm still waiting. It's been 3 hours since I started the process. That payment page is closing due to the time limit.

At 14:31 I write asking for a refund.
They don't reply until 15:03.
At 16:45 I write to bestchange. Then they respond via Bestchange.

A transaction shouldn't take this long.

I should have been informed if the transaction would take a long time.
My money was wasted. I want a refund.

Ermes,
Your transaction was received by us at 13:35:20.
We process requests in the order that funds are received.
We send xmr at 13:37, right after your confirmation that address is still valid.
At 10:42:18 UTC time (13:42:18 utc+3) transaction was in blokchain.
All further claims will be automatically dismissed.

I'm starting the exchange process at 11:42.

I'm sending the LTC. LTC approval starts at 11:44.

I'm writing to the chat at 12:31.

Normally, this process takes 45 minutes on other exchange sites.
They're asking me for my TXID in the chat. Their amateurism is evident from this.

Is everything visible and automated in your system? (I'm starting to get suspicious)
I write again at 13:31 and they say this process is taking a long time. (It's been 2 hours since I started the process and I'm still waiting.)
At 13:36 they ask if my address is correct, I say yes.

Meanwhile, I'm waiting on the payment page where I need to make the payment.

It's 14:30 and I'm still waiting. It's been 3 hours since I started the process. That payment page is closing due to the time limit.

At 14:31 I write asking for a refund.
They don't reply until 15:03.
At 16:45 I write to bestchange. Then they respond via Bestchange.

A transaction shouldn't take this long.

I should have been informed if the transaction would take a long time.
My money was wasted. I want a refund.

Ermes,
Your transaction was received by us at 13:35:20.
We process requests in the order that funds are received.
We send xmr at 13:37, right after your confirmation that address is still valid.
At 10:42:18 UTC time (13:42:18 utc+3) transaction was in blokchain.
All further claims will be automatically dismissed.

I'm starting the exchange process at 11:42.

I'm sending the LTC. LTC approval starts at 11:44.

I'm writing to the chat at 12:31.

Normally, this process takes 45 minutes on other exchange sites.
They're asking me for my TXID in the chat. Their amateurism is evident from this.

Is everything visible and automated in your system? (I'm starting to get suspicious)
I write again at 13:31 and they say this process is taking a long time. (It's been 2 hours since I started the process and I'm still waiting.)
At 13:36 they ask if my address is correct, I say yes.

Meanwhile, I'm waiting on the payment page where I need to make the payment.

It's 14:30 and I'm still waiting. It's been 3 hours since I started the process. That payment page is closing due to the time limit.

At 14:31 I write asking for a refund.
They don't reply until 15:03.
At 16:45 I write to bestchange. Then they respond via Bestchange.

A transaction shouldn't take this long.

I should have been informed if the transaction would take a long time.
My money was wasted. I want a refund.

Ermes,
Your transaction was received by us at 13:35:20.
We process requests in the order that funds are received.
We send xmr at 13:37, right after your confirmation that address is still valid.
At 10:42:18 UTC time (13:42:18 utc+3) transaction was in blokchain.
All further claims will be automatically dismissed.

I'm starting the exchange process at 11:42.

I'm sending the LTC. LTC approval starts at 11:44.

I'm writing to the chat at 12:31.

Normally, this process takes 45 minutes on other exchange sites.
They're asking me for my TXID in the chat. Their amateurism is evident from this.

Is everything visible and automated in your system? (I'm starting to get suspicious)
I write again at 13:31 and they say this process is taking a long time. (It's been 2 hours since I started the process and I'm still waiting.)
At 13:36 they ask if my address is correct, I say yes.

Meanwhile, I'm waiting on the payment page where I need to make the payment.

It's 14:30 and I'm still waiting. It's been 3 hours since I started the process. That payment page is closing due to the time limit.

At 14:31 I write asking for a refund.
They don't reply until 15:03.
At 16:45 I write to bestchange. Then they respond via Bestchange.

A transaction shouldn't take this long.

I should have been informed if the transaction would take a long time.
My money was wasted. I want a refund.

Hello,

Dear user, according to the information provided by the exchanger, your order was paid to the address you specified in the order.
Transaction hash: 1d7db2af3445e1e6cc0117087d5f3db714be10e3107fdb62d147f4951a1d6af4

At 13:37 (UTC+3), you confirmed in the exchanger chat that the address was correct. At 13:42 (UTC+3), the transaction received 1 network confirmation. As you are aware, blockchain transactions cannot be reversed.
In this case, we recommend contacting the recipient of the funds if the receiving address does not belong to you.

Based on the above, the claim has been moved to neutral status.

If you have any additional questions, please contact us at [email protected].

Sincerely, administration of the BestChange exchanger monitor.

Hello Petr,
Please email us your payment receipt.
Here's our email: [email protected]

Sent.

Hello Tamara,
We are open 24/7. Please let us know what issue you're experiencing in our chat. We'll be happy to help.

Hello Don Pedrilio francua Gonzales III,
Thank you for choosing our service.
We will be glad to see you again.

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Hello Jack,
Dear client, your payment is being processed by the payment system; you were familiarized with the payment terms before creating the application.
They also gave you an explanation of your application in the chat.

Hello Luke,
Thank you for choosing our service.
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Hello Mike,
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Hello Stephanie,
Please contact us via live chat or email. Here is our mail [email protected]

Hello Hamza,we apologize for the inconvenience. We have issued a refund to the details specified in the application. Please check the receipt of funds.

Hello,
Your application has been processed, the funds have been sent. After the transaction is confirmed, the funds will be available on your wallet. Here is a link to your transaction: https://www.blockchain.com/explorer/transactions/btc/85eb2e9dff2794e6378259ac7eff8d4fdb0e9db0282767d42dde94460c4b9633.
The approximate transaction confirmation time is 25-380 minutes, the confirmation speed depends on the bitcoin network.

I love it and I will always makes used of it.

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Hello, Fast!
We apologize for the inconvenience. Your refund was issued to the provided details, which you indicated to us by e-mail.
With Respect.

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