TradeToCash exchanger
Go to the TradeToCash site
Information from the exchanger administration
Welcome to TradeTo.Cash - your reliable partner in the world of cryptocurrencies. We strive to provide you with the best digital asset exchange experience.
Leave feedback about the exchanger
Our key principles are speed, reliability, and high-quality service. We guarantee fast and secure transactions at every step of your journey. TradeTo.Cash ensures a high level of security for your data and financial operations. We are your sturdy shield in the world of digital currencies. We offer transparent and fair exchange conditions. Our platform is designed for those who value quality and professionalism. Other exchangers
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Status: | active | TradeToCash reviews: | 0241429 | |
Exchange rates: | 1030 | Volet TS: | — | |
Reserve: | $926 837 107 | Perfect Money TS: | — | |
Age: | 3 years 2 months | WebMoney BL: | — | |
On BestChange: | 2 years | MyWOT rating: | 4.9 | |
Country: | Cayman Islands | Forums: | — |
Your name: | |
* Your e-mail: | |
* Review: | |
* Type: | |
When creating a financial claim, please make sure that the exchange regulations specified on the website TradeToCash have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:
Be sure to indicate the exchange order number. It will help the TradeToCash administrator resolve the problem more quickly. If you didn't like the TradeToCash's service and want to write about it, use the Comment review type. |
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Order number: | |
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Enel | 109.126.128.* | June 26, 2025 22:16 |
TradeToCash admin | June 26, 2025 22:18 |
We apologize for the current delay in processing withdrawals on the TON network. Your payout will be completed within the next few minutes.
Once you have received the funds, we would greatly appreciate it if you could remove your review.
Thank you for your understanding and patience.
Mykyta | 138.124.22.* | June 6, 2025 20:20 |
TradeToCash admin | June 7, 2025 14:54 |
Please note that the funds for your application have been frozen in accordance with the AML policy, which you have actively agreed to before creating the exchange application. This could have happened due to the presence of high-risk tags or other circumstances specified in the user agreement and AML policy.
To pass the verification procedure, it is mandatory to provide the requested data from the email address specified in the application, as well as wait for the completion of the data verification process. In the event that the provided data is incomplete or additional information is required, we will contact you or notify you about it.
Thank you for your understanding and patience.
Also, please note that this review cannot be considered as part of a financial claim, due to the fact that all actions, including verification procedures, are strictly regulated by the user agreement and AML policy, which you have actively agreed to before creating the exchange application.
Ludwig | 185.255.129.* | February 10, 2025 22:14 |
TradeToCash admin | February 11, 2025 04:54 |
Please note that the funds for your application have been frozen in accordance with the AML policy, which you have actively agreed to before creating the exchange application. This could have happened due to the presence of high-risk tags or other circumstances specified in the user agreement and AML policy.
To pass the verification procedure, it is mandatory to provide the requested data from the email address specified in the application, as well as wait for the completion of the data verification process. In the event that the provided data is incomplete or additional information is required, we will contact you or notify you about it.
Thank you for your understanding and patience.
Also, please note that this review cannot be considered as part of a financial claim, due to the fact that all actions, including verification procedures, are strictly regulated by the user agreement and AML policy, which you have actively agreed to before creating the exchange application.
Ludwig | February 11, 2025 08:56 |
"Also, please note that this review cannot be considered as part of a financial claim"? then what is it when you hold my money with no reason for 3 days? I made exchange to other platforms without any problem with much bigger amounts, why did not they saw it as AML problem?
Ludwig | February 19, 2025 07:59 |
Ludwig | February 19, 2025 08:33 |
Ludwig | February 20, 2025 10:36 |
Ludwig | March 6, 2025 06:55 |
TradeToCash admin | March 6, 2025 07:06 |
According to our information, you have not yet sent the data requested to undergo the video verification procedure.
Observing the verification procedure will not result in funds being unfrozen.
Kind regards, BestChange administration.
Ludwig | March 6, 2025 07:26 |
Ludwig | March 6, 2025 07:27 |
Ludwig | March 6, 2025 07:56 |
Ludwig | March 11, 2025 07:37 |
Ludwig | March 11, 2025 07:40 |
Ludwig | March 11, 2025 09:36 |
Ludwig | March 13, 2025 07:38 |
TradeToCash admin | March 14, 2025 05:35 |
According to our information, you have not yet sent the data requested to undergo the video verification procedure.
Observing the verification procedure will not result in funds being unfrozen.
Kind regards, BestChange administration.
Ludwig | March 18, 2025 20:17 |
Ludwig | April 9, 2025 08:06 |
TradeToCash admin | April 10, 2025 04:41 |
As previously stated, we requested a video verification from you according to the established instructions. However, the required data has still not been provided.
Please do not obstruct the verification procedure. This is the only way to unfreeze the funds.
Ludwig | April 28, 2025 07:08 |
BestChange admin | April 28, 2025 08:21 |
As part of the verification procedure, data may be requested sequentially depending on the progress of the check. Unfortunately, the check cannot be continued at this time without you providing the requested information. Please provide it.
Kind regards, BestChange administration.
Ludwig | May 8, 2025 07:44 |
Ludwig | June 3, 2025 13:17 |
Damir Morchalzo | 93.159.7.* | May 24, 2025 10:31 |
BestChange admin | May 24, 2025 10:36 |
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
TradeToCash admin | May 24, 2025 10:48 |
Please be advised that the funds related to your request have been frozen in accordance with our Anti-Money Laundering (AML) Policy, to which you expressly agreed before creating the exchange request. This action may have been triggered by high-risk flags or other circumstances specified in the User Agreement and AML Policy.
Verification results: https://getblock.net/en/ETH/tx/0x3943ac04ba824d1e53081ea5c7742e4e155675dac32a94071a60dca4e6afc21a?amlcheckup=59499a40-2725-00c8-ffc1-e4538010f0d0
To complete the verification procedure, it is mandatory to provide the requested information from the email address listed in the application and to await completion of the data review. Should the information supplied be incomplete, or should additional details be required, we will contact you or notify you accordingly.
Thank you for your understanding and patience.
Please also note that this review cannot be treated as a financial claim, as all actions, including the verification procedures, are strictly governed by the User Agreement and AML Policy that you accepted prior to creating the exchange request.
BestChange admin | May 26, 2025 08:23 |
Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as Gambling.
In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.
The status of your complaint is changed to neutral with the capability of commenting.
Sincerely, administration of the BestChange exchanger monitor.
Eduardo | 195.88.86.* | April 28, 2025 14:47 |
BestChange admin | April 28, 2025 14:51 |
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
TradeToCash admin | April 28, 2025 14:53 |
We sincerely apologize for the inconvenience caused. At the moment, there is a delay in the processing of some payout requests. We have already prioritized the execution of your order; however, it is necessary to wait for the finalization of the payout.
Thank you for your understanding and patience.
TradeToCash admin | April 28, 2025 16:13 |
We would like to inform you that the exchange has been successfully completed.
We kindly ask you to remove your review.
Eduardo | April 28, 2025 23:21 |
Timur | 194.124.33.* | April 14, 2025 11:00 |
John | 45.10.156.* | March 8, 2025 08:36 |
John | March 8, 2025 08:43 |
John | March 8, 2025 09:50 |
John | March 8, 2025 12:18 |
TradeToCash admin | March 8, 2025 13:09 |
Please note that the funds for your application have been frozen in accordance with the AML policy, which you have actively agreed to before creating the exchange application. This could have happened due to the presence of high-risk tags or other circumstances specified in the user agreement and AML policy.
To pass the verification procedure, it is mandatory to provide the requested data from the email address specified in the application, as well as wait for the completion of the data verification process. In the event that the provided data is incomplete or additional information is required, we will contact you or notify you about it.
Thank you for your understanding and patience.
Also, please note that this review cannot be considered as part of a financial claim, due to the fact that all actions, including verification procedures, are strictly regulated by the user agreement and AML policy, which you have actively agreed to before creating the exchange application.
John | March 8, 2025 13:18 |
John | March 18, 2025 17:57 |
TradeToCash admin | March 19, 2025 06:53 |
Please wait, we will contact you upon completion of the verification, unless additional information is required.
Merhaba | 45.231.154.* | March 16, 2025 07:27 |
TradeTo. Cash’s actions directly contravene BestChange’s Terms of Use in several critical ways:
Operator Services' Compliance: They have provided no valid explanation or evidence for freezing my funds, which violates basic AML/KYC principles.
Listing Policy: Their failure to uphold transparency and customer service standards calls into question their eligibility to remain listed on BestChange.
User Warranties and Representations: Ignoring my legitimate requests and rights as a customer is a clear breach of their obligations.
Restrictions: The prolonged and unjustified retention of my funds amounts to unlawful behavior under BestChange’s rules.
Moreover, their User Agreement appears legally questionable, and their handling of personal data raises potential GDPR violations, which could result in substantial penalties. I have given TradeTo. Cash ample time to rectify this situation, but their refusal to act leaves me with no option but to escalate this matter further.
I strongly urge BestChange to thoroughly investigate TradeTo. Cash’s practices and consider removing them from your platform to prevent other users from enduring similar treatment. This is not a casual complaint—it is a demand for accountability and action.
BestChange admin | March 16, 2025 07:32 |
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
TradeToCash admin | March 16, 2025 09:46 |
Please note that the funds for your request have been frozen in accordance with the AML policy, which you have actively agreed to before creating the exchange request. This could have happened due to the presence of high-risk tags or other circumstances specified in the user agreement and AML policy. Verification results: https://getblock.net/BTC/tx/c5ce0b6ccee42d51cf95a4e42547ff9634baaafc887922cea0d27805e9cc4e7d?amlcheckup=665805bb-72ba-a543-f5d1-0768c4559dad
To pass the verification procedure, it is mandatory to provide the requested data from the email address specified in the request, as well as wait for the completion of the data verification process. In case the provided data is incomplete or additional information is required, we will contact you or notify you about it.
Thank you for your understanding and patience.
We also draw your attention to the fact that this review cannot be considered as part of a financial claim, due to the fact that all actions, including verification procedures, are strictly regulated by the user agreement and AML policy, with which you have actively agreed before creating an exchange request.
BestChange admin | March 16, 2025 10:41 |
Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources.
In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.
The status of your complaint is changed to neutral with the capability of commenting.
Sincerely, administration of the BestChange exchanger monitor.
Smith John | 51.158.200.* | March 5, 2025 15:14 |
Smith John | March 5, 2025 15:16 |
BestChange admin | March 5, 2025 16:47 |
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
TradeToCash admin | March 5, 2025 18:13 |
As stated on the application creation page, the rate is fixed based on the specified number of confirmations.
If you have information that confirmations were collected significantly earlier than the application status or other information was changed, we ask you to contact our support service by email with a request. Our specialists will help resolve issues and try to create the best user experience.
Smith John | March 5, 2025 19:54 |
Hello, Tradetocash.
In this order you promised sent me 355 ATOM. But after I transferred 6100 TRX you sent for me only 352 ATOM.
I was disappointed by this unfortunate fact and created a topic on BestChange, where your representative came and asked to write to you about this.
I want to note that after creating an exchange request. I transferred funds within one minute, confirmation took about another minute.
"Link to my transaction in blockchain"
And I received the ATOM from you after another 7 minutes.
"Link to your transaction in Blockchain"
Which in total takes about 10 minutes of time.
During this time, there were no global changes in the rate. Why do you confirm one exchange amount and send a completely different one?
Sincerely, John Smith.
TradeToCash admin | March 6, 2025 06:51 |
Due to technical reasons, the application received confirmation of crediting 1 minute after receiving the required number of confirmations.
In order to resolve the situation, we have already made an additional payment in the amount of 3.1 ATOM.
Thank you for your understanding and apologize for any inconvenience.
Please, delete the claim.
Artur | 77.222.24.* | February 23, 2025 12:55 |
They asked me about AML procedure, but there is no reason for this. I can provide all details to beatchange.com admin. They took my $3600. After funds has been frozen, they moved my btc to another place. I have Personal Leger AML reporr.
Artur | February 23, 2025 13:42 |
TradeToCash admin | February 23, 2025 13:44 |
Please note that the funds for your application have been frozen in accordance with the AML policy, which you have actively agreed to before creating the exchange application. This could have happened due to the presence of high-risk tags or other circumstances specified in the user agreement and AML policy.
https://getblock.net/en/BTC/tx/6cbbef4165182e98078e65310603a1b791ce3b08c81f222a4831f55eee522058?amlcheckup=ed5ad5a8-2054-c7dc-1c36-f0a0f69c7e33
To pass the verification procedure, it is mandatory to provide the requested data from the email address specified in the application, as well as wait for the completion of the data verification process. In the event that the provided data is incomplete or additional information is required, we will contact you or notify you about it.
Thank you for your understanding and patience.
Also, please note that this review cannot be considered as part of a financial claim, due to the fact that all actions, including verification procedures, are strictly regulated by the user agreement and AML policy, which you have actively agreed to before creating the exchange application.
Joseph | 104.175.125.* | February 18, 2025 12:30 |
Support don`t respond to me!
Joseph | February 18, 2025 13:03 |
This is new wallet and can`t had High Risk Score!
I have problems with this exchange not first time!
TradeToCash admin | February 18, 2025 13:42 |
We do not block your funds, we just need another wallet to make a payment on the request.
Joseph | February 18, 2025 15:40 |
And they gave me lower rate, 6$ less than lowest rate!
TradeToCash admin | February 18, 2025 23:35 |
John | 23.93.213.* | February 15, 2025 11:27 |
And they show message like they have problem with my exchange, but with my payment all been ok. This been the first time I have problem with exchange on Bestchange!
They send to me 10-15$ less, depends on rate which they very often change!
Why they still on Bestchange, thay have so many bad review?!
DON`T work with this exchange! Be carefull!
TradeToCash admin | February 15, 2025 11:40 |
You sent an incorrect amount, according to paragraph 2.27 of the rules, the application was recalculated and sent for payment.
Anonymous | 185.189.114.* | February 8, 2025 19:54 |
User | 193.168.227.* | February 5, 2025 17:25 |
They emailed me to ask if I want to provide wallet for exchange or cancel the order. I provided them with wallet address and they just ignore me for 24 hrs now. I'm making this review not to blame them, but to bring attention so we can work on this further, thanks.
TradeToCash admin | February 6, 2025 02:53 |
An incorrect address was provided when your request was created. Please contact our support service via email to resolve the issue. Unfortunately, we do not provide support in response to claims.
Please note that our support service operates from 10:00 to 18:00 UTC+3.
Thank you for your understanding.
Yaser | 217.142.21.* | February 3, 2025 06:37 |
Nicolae | 37.143.129.* | January 23, 2025 09:41 |
I ask to influence and exchanger and send my coins.
TradeToCash admin | January 23, 2025 09:54 |
We apologize for the delay. We have already sent a request to the payment provider to clarify the reason for the delay. Please wait a little so that we can receive a response and as soon as the payment is credited, we will immediately send a request for withdrawal.
TradeToCash admin | January 27, 2025 07:24 |
TradeToCash admin | January 27, 2025 07:25 |
Manny | 176.250.116.* | January 26, 2025 01:11 |
Took slightly too long for BTC to reach exchange, about 15 mins, and my transaction was put on hold. Read some reviews and got a bit worried could be long winded as no response on online chat or email, but it was a Saturday afternoon outside working hours.
However, they managed to sort it in around 10 hours or so without any contact needed.
All in all very happy with the service as delay was caused by my BTC taking too long.
George | 87.116.132.* | January 17, 2025 17:17 |
Dax | 82.211.7.* | January 7, 2025 02:34 |
BestChange admin | January 7, 2025 03:09 |
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
TradeToCash admin | January 7, 2025 05:40 |
We apologize for the inconvenience and delay. The funds will arrive in the next few minutes.
User | 169.150.218.* | January 3, 2025 19:23 |
The support informed me next day, that my usdt have been frozen in accordance with the AML policy.
The message I later received contained a report according to which some of my USDT were from liquidity pools and other suspicious sources. I explained to them that USDT were received as a result of EURC to USDT exchange via uniswap, I also provided them with a screenshot and hash of the transaction, explaining that I cannot control the composition of USDT in the pools.
I also provided a screenshot and hash of the EURC transfer transaction from a centralized exchange to a private wallet. All funds on the centralized exchange have passed KYC and AML.
Despite all the information provided, tradetocash refused to send my usdt back and demanded additional sensitive personal data. I agreed to provide them, but only after they give me the name, legal form and address of their company so that I understand to whom I am providing the information and who is responsible for its safety. Every service that provides services is required to provide such information. Any AML or User agreement request is not valid without this information.
tradetocash did not provide the information about themselves, did not return the USDT and stopped responding to messages. Later it turned out that the service has no authorization for the exchange activity and is operating illegally.
A special request to the admins, please provide the data of this exchanger so that I can file a claim officially.
BestChange admin | January 3, 2025 19:49 |
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
TradeToCash admin | January 4, 2025 07:19 |
Please note that the funds for your application have been frozen in accordance with the AML policy, which you have actively agreed to before creating the exchange application. This could have happened due to the presence of high-risk tags or other circumstances specified in the user agreement and AML policy.
To pass the verification procedure, it is mandatory to provide the requested data from the email address specified in the application, as well as wait for the completion of the data verification process. In the event that the provided data is incomplete or additional information is required, we will contact you or notify you about it.
Thank you for your understanding and patience.
Also, please note that this review cannot be considered as part of a financial claim, due to the fact that all actions, including verification procedures, are strictly regulated by the user agreement and AML policy, which you have actively agreed to before creating the exchange application.
User | January 4, 2025 08:42 |
To be valid, the user agreement and AML request must contain the name, legal form and address of the company that provides this service and requests information.
Please confirm that you are operating legally and provide the name of your company, your legal form and address of incorporation.
TradeToCash admin | January 4, 2025 08:47 |
https://getblock.net/ETH/tx/0x0ae5e8f913062ff3bd8e37e2e6b09ecc5377d28019e50d6e16d6ee9b6d07f702?amlcheckup=3110317c-4bd1-7184-77e6-7fb7ee885cfa
BestChange admin | January 4, 2025 08:50 |
Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as DarkMarket, Sanctions, Enforcement action, or marked with other high-risk labels.
In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.
The status of your complaint is changed to neutral with the capability of commenting.
Sincerely, administration of the BestChange exchanger monitor.
User | January 4, 2025 09:11 |
there's no reason to withhold my funds.
Delouisegayane | 185.226.59.* | January 3, 2025 12:37 |
TradeToCash admin | January 3, 2025 13:30 |
We have contacted the payment provider's support, but due to the holidays there may be delays in their response. According to the information provided, the payment was sent, but the bank suspended its processing. We are awaiting a response and will contact you as soon as we receive one.
If the payment is cancelled, we will immediately resend it or refund the funds.
Thank you for your understanding.
Delouisegayane | January 3, 2025 13:37 |
TradeToCash admin | January 3, 2025 13:39 |
Alex | 71.224.56.* | January 1, 2025 18:40 |
TradeToCash admin | January 1, 2025 18:53 |
If you encounter difficulties during the exchange, please contact us by e-mail and our specialists will help you.
Dima | 213.87.146.* | December 29, 2024 06:35 |
TradeToCash admin | December 29, 2024 06:51 |
Operators have working hours. This is the time from 10 to 18 hours Moscow time. You can write to us by email support@tradeto.cash or in the online chat on the website during working hours.
Your order has been completed.
Please delete the claim.
BestChange admin | December 29, 2024 06:52 |
Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.
Sincerely, administration of the BestChange exchanger monitor.
Dima | December 29, 2024 07:02 |
Justino Nfubea Meba | 195.216.177.* | December 18, 2024 22:29 |
Oh sorry. Your exchange has been frozen. Please contact support to get details on this situation."
Nobody reply to chat or telegram. I am waiting the funds!
TradeToCash admin | December 19, 2024 03:50 |
Payment for your application was received after the application validity period andExpired. Our operators checked your application and sent it for withdrawal
BestChange admin | December 19, 2024 04:09 |
Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.
Sincerely, administration of the BestChange exchanger monitor.
Roman | 107.189.7.* | October 1, 2024 06:09 |
TradeToCash admin | October 1, 2024 06:59 |
As previously stated in our email request, we kindly ask you to provide correct data, after which we can start verification process.
Please note that before creating the exchange request, you actively agreed to the terms of the User Agreement and AML policy. We ask you to follow the regulations.
We inform you that this feedback cannot be considered a financial claim, as all actions are regulated by the aforementioned rules.
Roman | October 1, 2024 08:04 |
TradeToCash admin | October 1, 2024 08:07 |
The requested video recording has not yet been provided. We kindly ask you to provide this video recording, as it is necessary to continue the verification procedure.
Thank you for your understanding and cooperation.
Roman | October 1, 2024 08:16 |
TradeToCash admin | October 1, 2024 08:19 |
We would like to draw your attention to the fact that a request was sent via email for you to provide a video recording confirming ownership of the funds in question. This is mandatory for the continuation of the verification procedure. Without this video recording, the verification process cannot be completed.
We thank you for your understanding. We would like to inform you once again that this feedback cannot be classified as a financial claim, as all actions are carried out strictly within the framework of the service regulations.
Thank you for your understanding and patience.
BestChange admin | October 1, 2024 08:24 |
Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as DarkMarket, Sanctions, Enforcement action, or marked with other high-risk labels.
In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.ru/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.
The status of your complaint is changed to neutral with the capability of commenting.
Sincerely, administration of the BestChange exchanger monitor.
Roman | October 1, 2024 08:30 |
TradeToCash admin | October 1, 2024 08:36 |
We would like to draw your attention to the fact that the data requested via email has still not been provided by you. In response, we have only received your reply stating that you cannot provide them. We note that you have provided only photographs; however, a video recording was requested, which has still not been provided.
Thank you for your understanding. We kindly ask you to comply with the verification procedure to proceed further.
Roman | October 1, 2024 10:06 |
BestChange admin | October 14, 2024 07:06 |
We ask you not to duplicate reviews. The duplicate review will be deleted. Please communicate in this review, which we restored after you deleted it.
Sincerely, administration of the BestChange exchanger monitor.
Roman | November 19, 2024 18:20 |
TradeToCash admin | November 19, 2024 19:02 |
Roman | November 20, 2024 18:19 |
TradeToCash admin | November 21, 2024 03:29 |
Roman | November 21, 2024 18:03 |
Roman | December 12, 2024 10:06 |
Roman | December 12, 2024 10:07 |
TradeToCash admin | December 12, 2024 11:08 |
Nik | 45.125.65.* | November 27, 2024 09:23 |
BestChange admin | November 27, 2024 09:30 |
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
TradeToCash admin | November 27, 2024 09:55 |
As previously stated in our email request, we kindly ask you to provide correct data, after which we can start verification process.
Please note that before creating the exchange request, you actively agreed to the terms of the User Agreement and AML policy. We ask you to follow the regulations.
We inform you that this feedback cannot be considered a financial claim, as all actions are regulated by the aforementioned rules.
Nik | November 27, 2024 10:29 |
TradeToCash admin | November 27, 2024 11:22 |
Nik | November 27, 2024 11:43 |
Nik | November 27, 2024 11:46 |
TradeToCash admin | November 27, 2024 12:45 |
Nik | November 28, 2024 07:39 |
TradeToCash admin | November 28, 2024 09:10 |
Nik | December 4, 2024 09:44 |
TradeToCash admin | December 4, 2024 13:40 |
Nik | December 7, 2024 11:45 |
TradeToCash admin | December 7, 2024 12:39 |
BestChange admin | December 11, 2024 09:09 |
In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.
Sincerely, administration of the BestChange exchanger monitor.
Bitcoinator | 216.131.110.* | December 7, 2024 16:17 |
Max | 146.70.30.* | December 6, 2024 20:24 |
Reason AML Incident
After i send them my documents, selfi with my documents, proofs of my founds, documents of selling my car, they still frozen my money
I don’t understand what they need from me
On my messages they answering as robots, without giving me any explanations.
I sent them 10k usdt, and want my money back…
Don’t work with this exchange.
Max | December 6, 2024 20:31 |
BestChange admin | December 6, 2024 20:41 |
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
Max | December 6, 2024 20:49 |
TradeToCash admin | December 7, 2024 02:15 |
Please note that the funds for your application have been frozen in accordance with the AML policy, which you have actively agreed to before creating the exchange application. This could have happened due to the presence of high-risk tags or other circumstances specified in the user agreement and AML policy.
To pass the verification procedure, it is mandatory to provide the requested data from the email address specified in the application, as well as wait for the completion of the data verification process. In the event that the provided data is incomplete or additional information is required, we will contact you or notify you about it.
Thank you for your understanding and patience.
Also, please note that this review cannot be considered as part of a financial claim, due to the fact that all actions, including verification procedures, are strictly regulated by the user agreement and AML policy, which you have actively agreed to before creating the exchange application.
Max | December 7, 2024 02:59 |
I already sent u all documents what u need. I don’t understand what u need more?
Can u tell me what do u need?
I already passed verification procedures, that’s why this is financial claim.
Thank you
Withdrawal my money!
TradeToCash admin | December 7, 2024 05:58 |
Please note that we are required to comply with international standards and Anti-Money Laundering (AML) regulations. Providing the requested information is strictly mandatory in order for us to conduct the necessary checks and confirm the legitimacy of your funds. Without this information, unfortunately, we will not be able to proceed with processing your transactions.
Max | December 7, 2024 12:57 |
Can u write me here, what do u need?
User | 194.127.199.* | December 7, 2024 02:39 |
Got an error We are having trouble paying out your order. We will resolve this problem as soon as possible.
Customer service is not responding.
Never use it again!
BestChange admin | December 7, 2024 02:54 |
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
TradeToCash admin | December 7, 2024 05:41 |
Your order is successfully completed.
Please, delete the claim.
Oy | 5.152.118.* | November 21, 2024 13:58 |
BestChange admin | November 21, 2024 14:09 |
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
TradeToCash admin | November 21, 2024 14:25 |
As an alternative, we can cancel it so that you send funds on another network.
Johan | 45.66.35.* | November 8, 2024 10:40 |
Didn't answer on email. I checked my address and transaction with amlbot: 3% AML risk, proof — https://prnt.sc/9sIif_kFCO2e
They are scammers and just took my money.
TradeToCash admin | November 8, 2024 10:53 |
We would like to inform you that the transaction you submitted has been identified as high-risk for our service. Please continue with the verification process. We would like to remind you that all actions are in accordance with the exchange terms, to which you actively agreed when creating the exchange request.
Thank you for your understanding!
Johan | November 8, 2024 10:57 |
TradeToCash admin | November 8, 2024 10:59 |
Please check the email address you provided in your application, as the request has been sent there. We kindly ask you to provide the full set of requested information to enable us to complete the verification process.
Thank you for your cooperation!
Johan | November 8, 2024 11:02 |
2. Don't close this complaint before providing proof of high AML. I provided proof of 3% risk AML, where are your proofs?
TradeToCash admin | November 8, 2024 11:05 |
The request has been sent to your new email address. We kindly ask you not to reopen the claim, as this will not expedite the unfreezing process and may actually slow it down by placing additional strain on our customer support team.
Thank you for your understanding!
BestChange admin | November 8, 2024 12:51 |
Unfortunately, according to the AML analysis, the wallet address from which you sent the cryptocurrency has a High Risk and is connected to an illegitimate source, such as Gambling.
You can see the results of the check at the link: https://bc.to/Gmanhr
In this case, according to the rules of information security, the international AML/KYC policy https://www.bestchange.ru/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider the return of funds. You agreed with the rules of the exchange office and the AML policy when creating the application.
The financial claim is transferred to a neutral status with the possibility of commenting.
Sincerely, the administration of the BestChange exchange office monitoring.
Johan | November 8, 2024 13:58 |
TradeToCash admin | November 8, 2024 14:22 |
The part you are talking about indicates that the transaction will definitely be frozen in those cases.
According to our rule:
“If the Service or the Payment System suspects that the funds are connected with illegitimate sources, the Service has the right to freeze the funds and suspend exchange transactions until the verification procedure is completed. This procedure includes the provision by the User of the necessary data, which are subject to careful analysis by the Regulator. The Service is not obliged to provide any explanations regarding its suspicions, and this information may remain confidential. Only after the analysis is completed and the legality of the origin of the funds is confirmed, a decision is made on the possibility of unblocking them.”
In addition to the usual AML scoring, our service has additional verification methods, information about which, as well as their results, is not disclosed.
We ask you to provide the requested data.
Johan | November 8, 2024 15:06 |
TradeToCash admin | November 8, 2024 15:09 |
Johan | November 8, 2024 15:11 |
TradeToCash admin | November 8, 2024 15:36 |
Johan | November 8, 2024 20:03 |
Johan | November 17, 2024 13:13 |
Nick | 79.185.216.* | November 12, 2024 08:13 |
User | 82.63.75.* | November 3, 2024 14:17 |
Smerkic | 195.245.103.* | November 3, 2024 13:48 |
Butman | 62.89.208.* | November 3, 2024 13:16 |
Bezz | 191.156.40.* | November 3, 2024 12:38 |
Matt | 146.70.36.* | November 2, 2024 11:21 |
You don't have to be afraid to change here.)
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