|
TradeToCash exchanger
Go to the TradeToCash site
Information from the exchanger administration
Welcome to TradeTo.Cash - your reliable partner in the world of cryptocurrencies. We strive to provide you with the best digital asset exchange experience.
Leave feedback about the exchanger
Our key principles are speed, reliability, and high-quality service. We guarantee fast and secure transactions at every step of your journey. TradeTo.Cash ensures a high level of security for your data and financial operations. We are your sturdy shield in the world of digital currencies. We offer transparent and fair exchange conditions. Our platform is designed for those who value quality and professionalism. Other exchangers
|
| Status: | active | TradeToCash reviews: | 0241429 | |
| Exchange rates: | 1030 | Volet TS: | — | |
| Reserve: | $926 837 107 | Perfect Money TS: | — | |
| Age: | 3 years 2 months | WebMoney BL: | — | |
| On BestChange: | 2 years | MyWOT rating: | 4.9 | |
| Country: |  |
Cayman Islands | Forums: | — |
Add review
| Your name: | |
| * Your e-mail: | |
| * Review: | |
| * Type: | |
When creating a financial claim, please make sure that the exchange regulations specified on the website TradeToCash have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:
Be sure to indicate the exchange order number. It will help the TradeToCash administrator resolve the problem more quickly. If you didn't like the TradeToCash's service and want to write about it, use the Comment review type. |
|
| Order number: | |
| * | |
Add a comment:
| Enel |  |
109.126.128.* | June 26, 2025 22:16 |
The regulated payout time has passed and the funds have not been received.
| TradeToCash admin | June 26, 2025 22:18 |
Dear Customer,
We apologize for the current delay in processing withdrawals on the TON network. Your payout will be completed within the next few minutes.
Once you have received the funds, we would greatly appreciate it if you could remove your review.
Thank you for your understanding and patience.
We apologize for the current delay in processing withdrawals on the TON network. Your payout will be completed within the next few minutes.
Once you have received the funds, we would greatly appreciate it if you could remove your review.
Thank you for your understanding and patience.
CommentRemove
| Mykyta |  |
138.124.22.* | June 6, 2025 20:20 |
The AML case arose due to high-risk markers in the assets that the user had sent
KYC is required
This exchanger froze my 60000 TRX until the circumstances are clarified. I wrote to the mail, they wrote that I need to provide proof that the funds are mine. I sent all the proofs, as well as my documents and selfies with them, I have no reply after 5 hours as I sent all the proofs. I am very worried about my funds, I ask Bestchange administration to sort out this situation.
| TradeToCash admin | June 7, 2025 14:54 |
Dear customer,
Please note that the funds for your application have been frozen in accordance with the AML policy, which you have actively agreed to before creating the exchange application. This could have happened due to the presence of high-risk tags or other circumstances specified in the user agreement and AML policy.
To pass the verification procedure, it is mandatory to provide the requested data from the email address specified in the application, as well as wait for the completion of the data verification process. In the event that the provided data is incomplete or additional information is required, we will contact you or notify you about it.
Thank you for your understanding and patience.
Also, please note that this review cannot be considered as part of a financial claim, due to the fact that all actions, including verification procedures, are strictly regulated by the user agreement and AML policy, which you have actively agreed to before creating the exchange application.
Please note that the funds for your application have been frozen in accordance with the AML policy, which you have actively agreed to before creating the exchange application. This could have happened due to the presence of high-risk tags or other circumstances specified in the user agreement and AML policy.
To pass the verification procedure, it is mandatory to provide the requested data from the email address specified in the application, as well as wait for the completion of the data verification process. In the event that the provided data is incomplete or additional information is required, we will contact you or notify you about it.
Thank you for your understanding and patience.
Also, please note that this review cannot be considered as part of a financial claim, due to the fact that all actions, including verification procedures, are strictly regulated by the user agreement and AML policy, which you have actively agreed to before creating the exchange application.
Claim solved
CommentRemove
| Ludwig |  |
185.255.129.* | February 10, 2025 22:14 |
KYC is required
The claim's status has been changed to neutral by the monitor's administration
Profanities and abusive language were removed by the monitor's administration
I exchanged 5000 USDC with them. After I sent 10k and 11k USDC to them, they put it on hold, after requesting some KYC documents (ID front back and selfie) and sending it to them they stopped replying on emails or in the chat. They also have telegram icon on their website and its not working as well. Please help me they took my 21000 USDC and disappeared, I do not understand how they operate here.
| TradeToCash admin | February 11, 2025 04:54 |
Dear customer,
Please note that the funds for your application have been frozen in accordance with the AML policy, which you have actively agreed to before creating the exchange application. This could have happened due to the presence of high-risk tags or other circumstances specified in the user agreement and AML policy.
To pass the verification procedure, it is mandatory to provide the requested data from the email address specified in the application, as well as wait for the completion of the data verification process. In the event that the provided data is incomplete or additional information is required, we will contact you or notify you about it.
Thank you for your understanding and patience.
Also, please note that this review cannot be considered as part of a financial claim, due to the fact that all actions, including verification procedures, are strictly regulated by the user agreement and AML policy, which you have actively agreed to before creating the exchange application.
Please note that the funds for your application have been frozen in accordance with the AML policy, which you have actively agreed to before creating the exchange application. This could have happened due to the presence of high-risk tags or other circumstances specified in the user agreement and AML policy.
To pass the verification procedure, it is mandatory to provide the requested data from the email address specified in the application, as well as wait for the completion of the data verification process. In the event that the provided data is incomplete or additional information is required, we will contact you or notify you about it.
Thank you for your understanding and patience.
Also, please note that this review cannot be considered as part of a financial claim, due to the fact that all actions, including verification procedures, are strictly regulated by the user agreement and AML policy, which you have actively agreed to before creating the exchange application.
| Ludwig | February 11, 2025 08:56 |
For how long are you freezing my money and why do not you answer my questions on website or on email? I agreed to check my application not to hold my money for 3 days without reason. I provided everything you asked right away and you disappeared from everywhere. Where are high risks just tell me what was the high risk? its all my money exchanged only by me and you can see everything on blockchain! whats so hard to check or why is it taking so long? you just ask and ask different king of staff without telling me any reasonable problem what might be.
"Also, please note that this review cannot be considered as part of a financial claim"? then what is it when you hold my money with no reason for 3 days? I made exchange to other platforms without any problem with much bigger amounts, why did not they saw it as AML problem?
"Also, please note that this review cannot be considered as part of a financial claim"? then what is it when you hold my money with no reason for 3 days? I made exchange to other platforms without any problem with much bigger amounts, why did not they saw it as AML problem?
| Ludwig | February 19, 2025 07:59 |
Please help me somebody, they *** my money! its already more then 10 days they are holding my money without reason, i did everything! everything they asked for, i send them my id selfie with id, later i made video holding id and talking some bullshit which has nothing to do with aml, after they disappeared and now they wrote me to take another *** video, next time they maybe require to dance in front of my camera i do not know please help me and go away from these exchanger never use them!
| Ludwig | February 19, 2025 08:33 |
Why are you deleting my other comments? i was ripped off in 2 trades with them and i am not even allowed to write about them publicly? who are you helping me to take my money back or to them *** everything?
| Ludwig | February 20, 2025 10:36 |
Send me my money back!
| Ludwig | March 6, 2025 06:55 |
Its already more than 1 month since they stole my 21000 usdc. Please never use this website and never have hope that someone from bestchange will help you. Nobody cares and answers any of my email, how is it possible that so many people got *** by tradetocash and bestchange still lists this website here?! they are together splitting money.
| TradeToCash admin | March 6, 2025 07:06 |
Dear customer,
According to our information, you have not yet sent the data requested to undergo the video verification procedure.
Observing the verification procedure will not result in funds being unfrozen.
Kind regards, BestChange administration.
According to our information, you have not yet sent the data requested to undergo the video verification procedure.
Observing the verification procedure will not result in funds being unfrozen.
Kind regards, BestChange administration.
| Ludwig | March 6, 2025 07:26 |
I already sent you what you asked and do not lie here you little coward. Send me my money back!
| Ludwig | March 6, 2025 07:27 |
If you are legit why do not you have any phone number or any address written on your webpage? or why your telegram channel is not working at all? give me your location and i will personally come and see your imaginary aml officer who wants me to dance in front of camera butt naked.
| Ludwig | March 6, 2025 07:56 |
You are *** behind cayman islands and *** peoples money! send my money back ***.
| Ludwig | March 11, 2025 07:37 |
Send me my money back!
| Ludwig | March 11, 2025 07:40 |
Never use this exchange or bestchange website! nobody cares about you they just try to *** money from you!
| Ludwig | March 11, 2025 09:36 |
*** *** peoples funds together with bestchange.
| Ludwig | March 13, 2025 07:38 |
Its already more than 1 month they *** my money and I can not get any penny back! be aware of this exchange and do not have any hope that bestchange will do something to help you!
| TradeToCash admin | March 14, 2025 05:35 |
Dear customer,
According to our information, you have not yet sent the data requested to undergo the video verification procedure.
Observing the verification procedure will not result in funds being unfrozen.
Kind regards, BestChange administration.
According to our information, you have not yet sent the data requested to undergo the video verification procedure.
Observing the verification procedure will not result in funds being unfrozen.
Kind regards, BestChange administration.
| Ludwig | March 18, 2025 20:17 |
Yes because I already sent you what you asked 3 times and you lied 3 times that this is final request. I am not your 5 years old boy to send you documents over and over and make videos over and over because you just wanna delay process and steal money. You do not have any AML department its only you and your *** trying to steal peoples money. I see negative review about you every day but bestchange seems doesnt care at all but do not worry I will somehow find you and give you what you deserve!
| Ludwig | April 9, 2025 08:06 |
Its already 3 months since this bastards stole my 25 000 usdc and never sent it back! i tried everything but they do not care because they are assholes trying to steal people's money and hold them forever with their imaginary aml officer who does not exists at all. Bestchange administration does not care either or they are working together because its been 3 months already and tradetocash is still listed on bestchange without any problem with so many negative reviews. I am already losing hope that they will return my money but my suggestion is never use bestchange nor tradetocash because they just wanna steal your money together, otherwise there is no other explnation of this behavior.
| TradeToCash admin | April 10, 2025 04:41 |
Dear Client,
As previously stated, we requested a video verification from you according to the established instructions. However, the required data has still not been provided.
Please do not obstruct the verification procedure. This is the only way to unfreeze the funds.
As previously stated, we requested a video verification from you according to the established instructions. However, the required data has still not been provided.
Please do not obstruct the verification procedure. This is the only way to unfreeze the funds.
| Ludwig | April 28, 2025 07:08 |
Oh come on! "Dear" Client, your "dear" is so funny after you ripped me off. I already sent you what you have asked and you told me that this was last verification and you would unfreeze the funds but you lied and requested another video, thats why I am not sending it because I do not believe you. You are *** people! I just do not understand how do you even operate on this website you have the most amount of haters because of your behavior. You are little liars!
| BestChange admin | April 28, 2025 08:21 |
Dear customer,
As part of the verification procedure, data may be requested sequentially depending on the progress of the check. Unfortunately, the check cannot be continued at this time without you providing the requested information. Please provide it.
Kind regards, BestChange administration.
As part of the verification procedure, data may be requested sequentially depending on the progress of the check. Unfortunately, the check cannot be continued at this time without you providing the requested information. Please provide it.
Kind regards, BestChange administration.
| Ludwig | May 8, 2025 07:44 |
How many times can they request "data" I sent them everything they asked. Its just does not make sense they just request random data to keep my money with them. Just tell me whats the *** procedure? How many times can they request "data"? I'm sure its not their last request because they lied to me 3 times. I sent some bullshit and made videos 3 times. Whats the point trusting them again? I just do not understand why do you handle this situation like this. I can send you everything that proves my ownership. Transfers were made almost 3 months ago, no wallet is flagged nothing has happened except that they just *** my money and you did nothing!
| Ludwig | June 3, 2025 13:17 |
Its been 4 months since tradetocash stole my money and refuses to give it back! never use this exchanger they are scamming people and require never ending bullshit "verifications" to hold your money and never give back.
CommentRemove
| Damir Morchalzo |  |
93.159.7.* | May 24, 2025 10:31 |
The AML case arose due to high-risk markers in the assets that the user had sent
KYC is required
The claim's status has been changed to neutral by the monitor's administration
They been ignoring me for 2 days, after i sent 2000 usdt to them they just put my deal on hold and started ignoring me. Never use them!
| BestChange admin | May 24, 2025 10:36 |
Hello,
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| TradeToCash admin | May 24, 2025 10:48 |
Dear Customer,
Please be advised that the funds related to your request have been frozen in accordance with our Anti-Money Laundering (AML) Policy, to which you expressly agreed before creating the exchange request. This action may have been triggered by high-risk flags or other circumstances specified in the User Agreement and AML Policy.
Verification results: https://getblock.net/en/ETH/tx/0x3943ac04ba824d1e53081ea5c7742e4e155675dac32a94071a60dca4e6afc21a?amlcheckup=59499a40-2725-00c8-ffc1-e4538010f0d0
To complete the verification procedure, it is mandatory to provide the requested information from the email address listed in the application and to await completion of the data review. Should the information supplied be incomplete, or should additional details be required, we will contact you or notify you accordingly.
Thank you for your understanding and patience.
Please also note that this review cannot be treated as a financial claim, as all actions, including the verification procedures, are strictly governed by the User Agreement and AML Policy that you accepted prior to creating the exchange request.
Please be advised that the funds related to your request have been frozen in accordance with our Anti-Money Laundering (AML) Policy, to which you expressly agreed before creating the exchange request. This action may have been triggered by high-risk flags or other circumstances specified in the User Agreement and AML Policy.
Verification results: https://getblock.net/en/ETH/tx/0x3943ac04ba824d1e53081ea5c7742e4e155675dac32a94071a60dca4e6afc21a?amlcheckup=59499a40-2725-00c8-ffc1-e4538010f0d0
To complete the verification procedure, it is mandatory to provide the requested information from the email address listed in the application and to await completion of the data review. Should the information supplied be incomplete, or should additional details be required, we will contact you or notify you accordingly.
Thank you for your understanding and patience.
Please also note that this review cannot be treated as a financial claim, as all actions, including the verification procedures, are strictly governed by the User Agreement and AML Policy that you accepted prior to creating the exchange request.
| BestChange admin | May 26, 2025 08:23 |
Hello,
Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as Gambling.
In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.
The status of your complaint is changed to neutral with the capability of commenting.
Sincerely, administration of the BestChange exchanger monitor.
Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as Gambling.
In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.
The status of your complaint is changed to neutral with the capability of commenting.
Sincerely, administration of the BestChange exchanger monitor.
CommentRemove
| Eduardo |  |
195.88.86.* | April 28, 2025 14:47 |
According to the information available, the exchanger has no financial obligations to this user
I want to share my bad experience with this exchanger. I transferred money and they are not responding to me, neither are they refunding me nor are they giving me my purchased crypto. It has been more than 3 hours. I do not recommend anyone to use this exchanger. I wrote to Bestchange support but I have not received a satisfactory answer yet. I thought bestechange was a reliable site but I already think I was wrong.
| BestChange admin | April 28, 2025 14:51 |
Hello,
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| TradeToCash admin | April 28, 2025 14:53 |
Dear customer.
We sincerely apologize for the inconvenience caused. At the moment, there is a delay in the processing of some payout requests. We have already prioritized the execution of your order; however, it is necessary to wait for the finalization of the payout.
Thank you for your understanding and patience.
We sincerely apologize for the inconvenience caused. At the moment, there is a delay in the processing of some payout requests. We have already prioritized the execution of your order; however, it is necessary to wait for the finalization of the payout.
Thank you for your understanding and patience.
| TradeToCash admin | April 28, 2025 16:13 |
Good day!
We would like to inform you that the exchange has been successfully completed.
We kindly ask you to remove your review.
We would like to inform you that the exchange has been successfully completed.
We kindly ask you to remove your review.
| Eduardo | April 28, 2025 23:21 |
Why should I delete my review? I wrote exactly what happened here, I received a loss because of your 3 hour delay. And I will add that I am not the first victim and will not be the last. Your work tactics are clearly visible, you have 90% dissatisfied customers.
CommentRemove
| Timur |  |
194.124.33.* | April 14, 2025 11:00 |
Best service!
0
CommentRemove
| John |  |
45.10.156.* | March 8, 2025 08:36 |
Mention of a third-party resource was removed by monitor's administration
Personal data was removed by the monitor's administration
KYC is required
Hello, my exchange was supposedly suspended because of the problem with Aml, although I have only 1 transfer on my wallet, I checked my funds and, with a 100% probability, I can say that they are clean like my wallet, before that I conducted an exchange for a BestChange Avan Exchange exchanger: Here is a link to exchange: ***, they sent me these LTC this was the only translation on my wallet, a request of the monitoring administration to pay attention and also present evidence.
| John | March 8, 2025 08:43 |
***
| John | March 8, 2025 09:50 |
Avan Exchange assures that the funds were sent to me from the exchange and there can be no highly risked assets, please do not delay my funds.
| John | March 8, 2025 12:18 |
Bestchange Why do you ignore the problem?
| TradeToCash admin | March 8, 2025 13:09 |
Dear customer,
Please note that the funds for your application have been frozen in accordance with the AML policy, which you have actively agreed to before creating the exchange application. This could have happened due to the presence of high-risk tags or other circumstances specified in the user agreement and AML policy.
To pass the verification procedure, it is mandatory to provide the requested data from the email address specified in the application, as well as wait for the completion of the data verification process. In the event that the provided data is incomplete or additional information is required, we will contact you or notify you about it.
Thank you for your understanding and patience.
Also, please note that this review cannot be considered as part of a financial claim, due to the fact that all actions, including verification procedures, are strictly regulated by the user agreement and AML policy, which you have actively agreed to before creating the exchange application.
Please note that the funds for your application have been frozen in accordance with the AML policy, which you have actively agreed to before creating the exchange application. This could have happened due to the presence of high-risk tags or other circumstances specified in the user agreement and AML policy.
To pass the verification procedure, it is mandatory to provide the requested data from the email address specified in the application, as well as wait for the completion of the data verification process. In the event that the provided data is incomplete or additional information is required, we will contact you or notify you about it.
Thank you for your understanding and patience.
Also, please note that this review cannot be considered as part of a financial claim, due to the fact that all actions, including verification procedures, are strictly regulated by the user agreement and AML policy, which you have actively agreed to before creating the exchange application.
Claim solved
| John | March 8, 2025 13:18 |
I sent you everything to the mail.
| John | March 18, 2025 17:57 |
Administrations Bestchange, 2 weeks my funds are held by this exchanger, I provided all the information, they tell me to set the last 5 conclusions from the wallet, but I have 1 receipt and 1 derived allogdo, a week ago I told them to provide a visual confirmation, I made it the same 5th conclusions, although I have only 1, they just pull the time I need my money, please help.
Claim renewed
| TradeToCash admin | March 19, 2025 06:53 |
We see that the data provided is being verified.
Please wait, we will contact you upon completion of the verification, unless additional information is required.
Please wait, we will contact you upon completion of the verification, unless additional information is required.
Claim solved
CommentRemove
| Merhaba |  |
45.231.154.* | March 16, 2025 07:27 |
The AML case arose due to high-risk markers in the assets that the user had sent
KYC is required
The claim's status has been changed to neutral by the monitor's administration
I am compelled to write this review due to my extremely negative experience with TradeTo. Cash, an exchanger listed on BestChange. My funds have been unjustifiably frozen, and despite repeated attempts to seek resolution, I have encountered nothing but delays, evasiveness, and a complete lack of transparency. This is not a trivial matter—it has caused me significant financial hardship and eroded any trust I had in this platform.
TradeTo. Cash’s actions directly contravene BestChange’s Terms of Use in several critical ways:
Operator Services' Compliance: They have provided no valid explanation or evidence for freezing my funds, which violates basic AML/KYC principles.
Listing Policy: Their failure to uphold transparency and customer service standards calls into question their eligibility to remain listed on BestChange.
User Warranties and Representations: Ignoring my legitimate requests and rights as a customer is a clear breach of their obligations.
Restrictions: The prolonged and unjustified retention of my funds amounts to unlawful behavior under BestChange’s rules.
Moreover, their User Agreement appears legally questionable, and their handling of personal data raises potential GDPR violations, which could result in substantial penalties. I have given TradeTo. Cash ample time to rectify this situation, but their refusal to act leaves me with no option but to escalate this matter further.
I strongly urge BestChange to thoroughly investigate TradeTo. Cash’s practices and consider removing them from your platform to prevent other users from enduring similar treatment. This is not a casual complaint—it is a demand for accountability and action.
TradeTo. Cash’s actions directly contravene BestChange’s Terms of Use in several critical ways:
Operator Services' Compliance: They have provided no valid explanation or evidence for freezing my funds, which violates basic AML/KYC principles.
Listing Policy: Their failure to uphold transparency and customer service standards calls into question their eligibility to remain listed on BestChange.
User Warranties and Representations: Ignoring my legitimate requests and rights as a customer is a clear breach of their obligations.
Restrictions: The prolonged and unjustified retention of my funds amounts to unlawful behavior under BestChange’s rules.
Moreover, their User Agreement appears legally questionable, and their handling of personal data raises potential GDPR violations, which could result in substantial penalties. I have given TradeTo. Cash ample time to rectify this situation, but their refusal to act leaves me with no option but to escalate this matter further.
I strongly urge BestChange to thoroughly investigate TradeTo. Cash’s practices and consider removing them from your platform to prevent other users from enduring similar treatment. This is not a casual complaint—it is a demand for accountability and action.
| BestChange admin | March 16, 2025 07:32 |
Hello,
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| TradeToCash admin | March 16, 2025 09:46 |
Dear customer,
Please note that the funds for your request have been frozen in accordance with the AML policy, which you have actively agreed to before creating the exchange request. This could have happened due to the presence of high-risk tags or other circumstances specified in the user agreement and AML policy. Verification results: https://getblock.net/BTC/tx/c5ce0b6ccee42d51cf95a4e42547ff9634baaafc887922cea0d27805e9cc4e7d?amlcheckup=665805bb-72ba-a543-f5d1-0768c4559dad
To pass the verification procedure, it is mandatory to provide the requested data from the email address specified in the request, as well as wait for the completion of the data verification process. In case the provided data is incomplete or additional information is required, we will contact you or notify you about it.
Thank you for your understanding and patience.
We also draw your attention to the fact that this review cannot be considered as part of a financial claim, due to the fact that all actions, including verification procedures, are strictly regulated by the user agreement and AML policy, with which you have actively agreed before creating an exchange request.
Please note that the funds for your request have been frozen in accordance with the AML policy, which you have actively agreed to before creating the exchange request. This could have happened due to the presence of high-risk tags or other circumstances specified in the user agreement and AML policy. Verification results: https://getblock.net/BTC/tx/c5ce0b6ccee42d51cf95a4e42547ff9634baaafc887922cea0d27805e9cc4e7d?amlcheckup=665805bb-72ba-a543-f5d1-0768c4559dad
To pass the verification procedure, it is mandatory to provide the requested data from the email address specified in the request, as well as wait for the completion of the data verification process. In case the provided data is incomplete or additional information is required, we will contact you or notify you about it.
Thank you for your understanding and patience.
We also draw your attention to the fact that this review cannot be considered as part of a financial claim, due to the fact that all actions, including verification procedures, are strictly regulated by the user agreement and AML policy, with which you have actively agreed before creating an exchange request.
| BestChange admin | March 16, 2025 10:41 |
Hello,
Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources.
In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.
The status of your complaint is changed to neutral with the capability of commenting.
Sincerely, administration of the BestChange exchanger monitor.
Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources.
In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.
The status of your complaint is changed to neutral with the capability of commenting.
Sincerely, administration of the BestChange exchanger monitor.
CommentRemove
| Smith John |  |
51.158.200.* | March 5, 2025 15:14 |
According to the information available, the exchanger has no financial obligations to this user
These guys are not playing fair. I exchanged 6100 THR for Atom, they confirmed the exchange of 355 Atom, I transferred THR, after 2 minutes, they transferred only 352 Atom to me after 7 minutes. This is extremely mean. I have all the confirmations in my mail.
| Smith John | March 5, 2025 15:16 |
I meant TRX of course, not THR.
| BestChange admin | March 5, 2025 16:47 |
Hello,
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| TradeToCash admin | March 5, 2025 18:13 |
Hello Smith John,
As stated on the application creation page, the rate is fixed based on the specified number of confirmations.
If you have information that confirmations were collected significantly earlier than the application status or other information was changed, we ask you to contact our support service by email with a request. Our specialists will help resolve issues and try to create the best user experience.
As stated on the application creation page, the rate is fixed based on the specified number of confirmations.
If you have information that confirmations were collected significantly earlier than the application status or other information was changed, we ask you to contact our support service by email with a request. Our specialists will help resolve issues and try to create the best user experience.
Claim solved
| Smith John | March 5, 2025 19:54 |
My e-mail to your support (sending 18:54 UTC):
Hello, Tradetocash.
In this order you promised sent me 355 ATOM. But after I transferred 6100 TRX you sent for me only 352 ATOM.
I was disappointed by this unfortunate fact and created a topic on BestChange, where your representative came and asked to write to you about this.
I want to note that after creating an exchange request. I transferred funds within one minute, confirmation took about another minute.
"Link to my transaction in blockchain"
And I received the ATOM from you after another 7 minutes.
"Link to your transaction in Blockchain"
Which in total takes about 10 minutes of time.
During this time, there were no global changes in the rate. Why do you confirm one exchange amount and send a completely different one?
Sincerely, John Smith.
Hello, Tradetocash.
In this order you promised sent me 355 ATOM. But after I transferred 6100 TRX you sent for me only 352 ATOM.
I was disappointed by this unfortunate fact and created a topic on BestChange, where your representative came and asked to write to you about this.
I want to note that after creating an exchange request. I transferred funds within one minute, confirmation took about another minute.
"Link to my transaction in blockchain"
And I received the ATOM from you after another 7 minutes.
"Link to your transaction in Blockchain"
Which in total takes about 10 minutes of time.
During this time, there were no global changes in the rate. Why do you confirm one exchange amount and send a completely different one?
Sincerely, John Smith.
Claim renewed
| TradeToCash admin | March 6, 2025 06:51 |
Dear customer,
Due to technical reasons, the application received confirmation of crediting 1 minute after receiving the required number of confirmations.
In order to resolve the situation, we have already made an additional payment in the amount of 3.1 ATOM.
Thank you for your understanding and apologize for any inconvenience.
Please, delete the claim.
Due to technical reasons, the application received confirmation of crediting 1 minute after receiving the required number of confirmations.
In order to resolve the situation, we have already made an additional payment in the amount of 3.1 ATOM.
Thank you for your understanding and apologize for any inconvenience.
Please, delete the claim.
Claim solved
CommentRemove
| Artur |  |
77.222.24.* | February 23, 2025 12:55 |
Profanities and abusive language were removed by the monitor's administration
They want *** my money. Was making exchange btc > usdt TRC20, first one deal has been completed successfully. But second one was making problems for me. They told me about high level of risk score, but i only have 3 years come and 4 outcome transactions. There is no information about physical address of current exchange platform, no contact information etc.
They asked me about AML procedure, but there is no reason for this. I can provide all details to beatchange.com admin. They took my $3600. After funds has been frozen, they moved my btc to another place. I have Personal Leger AML reporr.
They asked me about AML procedure, but there is no reason for this. I can provide all details to beatchange.com admin. They took my $3600. After funds has been frozen, they moved my btc to another place. I have Personal Leger AML reporr.
| Artur | February 23, 2025 13:42 |
3 income transfers *
| TradeToCash admin | February 23, 2025 13:44 |
Dear customer,
Please note that the funds for your application have been frozen in accordance with the AML policy, which you have actively agreed to before creating the exchange application. This could have happened due to the presence of high-risk tags or other circumstances specified in the user agreement and AML policy.
https://getblock.net/en/BTC/tx/6cbbef4165182e98078e65310603a1b791ce3b08c81f222a4831f55eee522058?amlcheckup=ed5ad5a8-2054-c7dc-1c36-f0a0f69c7e33
To pass the verification procedure, it is mandatory to provide the requested data from the email address specified in the application, as well as wait for the completion of the data verification process. In the event that the provided data is incomplete or additional information is required, we will contact you or notify you about it.
Thank you for your understanding and patience.
Also, please note that this review cannot be considered as part of a financial claim, due to the fact that all actions, including verification procedures, are strictly regulated by the user agreement and AML policy, which you have actively agreed to before creating the exchange application.
Please note that the funds for your application have been frozen in accordance with the AML policy, which you have actively agreed to before creating the exchange application. This could have happened due to the presence of high-risk tags or other circumstances specified in the user agreement and AML policy.
https://getblock.net/en/BTC/tx/6cbbef4165182e98078e65310603a1b791ce3b08c81f222a4831f55eee522058?amlcheckup=ed5ad5a8-2054-c7dc-1c36-f0a0f69c7e33
To pass the verification procedure, it is mandatory to provide the requested data from the email address specified in the application, as well as wait for the completion of the data verification process. In the event that the provided data is incomplete or additional information is required, we will contact you or notify you about it.
Thank you for your understanding and patience.
Also, please note that this review cannot be considered as part of a financial claim, due to the fact that all actions, including verification procedures, are strictly regulated by the user agreement and AML policy, which you have actively agreed to before creating the exchange application.
Claim solved
CommentRemove
| Joseph | |
104.175.125.* | February 18, 2025 12:30 |
According to the information available, the exchanger has no financial obligations to this user
They lie than my wallet has "High risk". But And they froze my money!
Support don`t respond to me!
Support don`t respond to me!
| Joseph | February 18, 2025 13:03 |
TradeToCash exchange did not provide confirmation of High Risk Score of my wallet!
This is new wallet and can`t had High Risk Score!
I have problems with this exchange not first time!
This is new wallet and can`t had High Risk Score!
I have problems with this exchange not first time!
| TradeToCash admin | February 18, 2025 13:42 |
Please provide another address for payment, as we cannot make a payment to the specified address according to AML policy.
We do not block your funds, we just need another wallet to make a payment on the request.
We do not block your funds, we just need another wallet to make a payment on the request.
Claim solved
| Joseph | February 18, 2025 15:40 |
After I left here review, TradeToCash sended money to my wallet that I give them in start of exchange. They don`t give me confirmation of High risk score on my wallet!
And they gave me lower rate, 6$ less than lowest rate!
And they gave me lower rate, 6$ less than lowest rate!
Claim renewed
| TradeToCash admin | February 18, 2025 23:35 |
Joseph, Your application has been successfully paid, please delete the review.
Claim solved
CommentRemove
| John | |
23.93.213.* | February 15, 2025 11:27 |
According to the information available, the exchanger has no financial obligations to this user
Profanities and abusive language were removed by the monitor's administration
TradeToCash are *** exchange. They send less than their rate for the entire exchange time!
And they show message like they have problem with my exchange, but with my payment all been ok. This been the first time I have problem with exchange on Bestchange!
They send to me 10-15$ less, depends on rate which they very often change!
Why they still on Bestchange, thay have so many bad review?!
DON`T work with this exchange! Be carefull!
And they show message like they have problem with my exchange, but with my payment all been ok. This been the first time I have problem with exchange on Bestchange!
They send to me 10-15$ less, depends on rate which they very often change!
Why they still on Bestchange, thay have so many bad review?!
DON`T work with this exchange! Be carefull!
| TradeToCash admin | February 15, 2025 11:40 |
Hello John,
You sent an incorrect amount, according to paragraph 2.27 of the rules, the application was recalculated and sent for payment.
You sent an incorrect amount, according to paragraph 2.27 of the rules, the application was recalculated and sent for payment.
Claim solved
CommentRemove
| Anonymous |  |
185.189.114.* | February 8, 2025 19:54 |
Exchange btc -> usd trc20 in 15-20 min, thank you. A+
0
CommentRemove
| User |  |
193.168.227.* | February 5, 2025 17:25 |
I did a mistake putting wrong details instead of XMR wallet.
They emailed me to ask if I want to provide wallet for exchange or cancel the order. I provided them with wallet address and they just ignore me for 24 hrs now. I'm making this review not to blame them, but to bring attention so we can work on this further, thanks.
They emailed me to ask if I want to provide wallet for exchange or cancel the order. I provided them with wallet address and they just ignore me for 24 hrs now. I'm making this review not to blame them, but to bring attention so we can work on this further, thanks.
| TradeToCash admin | February 6, 2025 02:53 |
Dear Customer,
An incorrect address was provided when your request was created. Please contact our support service via email to resolve the issue. Unfortunately, we do not provide support in response to claims.
Please note that our support service operates from 10:00 to 18:00 UTC+3.
Thank you for your understanding.
An incorrect address was provided when your request was created. Please contact our support service via email to resolve the issue. Unfortunately, we do not provide support in response to claims.
Please note that our support service operates from 10:00 to 18:00 UTC+3.
Thank you for your understanding.
Claim solved
CommentRemove
| Yaser | |
217.142.21.* | February 3, 2025 06:37 |
Fast and reliable.
0
CommentRemove
| Nicolae |  |
37.143.129.* | January 23, 2025 09:41 |
According to the information available, the exchanger has no financial obligations to this user
I sent crypto, waited more than an hour, the application was deleted. In the chat frank ignorance. This is the first time I have encountered such a disgusting exchanger. I don't understand why Bestchange administration doesn't block such counterparties and let them further freeze users' money (judging by reviews this is a common practice at this exchanger).
I ask to influence and exchanger and send my coins.
I ask to influence and exchanger and send my coins.
| TradeToCash admin | January 23, 2025 09:54 |
Hello Nicolae,
We apologize for the delay. We have already sent a request to the payment provider to clarify the reason for the delay. Please wait a little so that we can receive a response and as soon as the payment is credited, we will immediately send a request for withdrawal.
We apologize for the delay. We have already sent a request to the payment provider to clarify the reason for the delay. Please wait a little so that we can receive a response and as soon as the payment is credited, we will immediately send a request for withdrawal.
Claim solved
| TradeToCash admin | January 27, 2025 07:24 |
The order was executed successfully.
Claim renewed
| TradeToCash admin | January 27, 2025 07:25 |
Thanks for using our service.
Claim solved
CommentRemove
| Manny |  |
176.250.116.* | January 26, 2025 01:11 |
Converted BTC to XMR.
Took slightly too long for BTC to reach exchange, about 15 mins, and my transaction was put on hold. Read some reviews and got a bit worried could be long winded as no response on online chat or email, but it was a Saturday afternoon outside working hours.
However, they managed to sort it in around 10 hours or so without any contact needed.
All in all very happy with the service as delay was caused by my BTC taking too long.
Took slightly too long for BTC to reach exchange, about 15 mins, and my transaction was put on hold. Read some reviews and got a bit worried could be long winded as no response on online chat or email, but it was a Saturday afternoon outside working hours.
However, they managed to sort it in around 10 hours or so without any contact needed.
All in all very happy with the service as delay was caused by my BTC taking too long.
0
CommentRemove
| George |  |
87.116.132.* | January 17, 2025 17:17 |
Good, trade was completed in less then10 minutes.
0
CommentRemove
| Dax | |
82.211.7.* | January 7, 2025 02:34 |
An hour and a half has passed since the request was created, the funds have not arrived, moreover, there is not even a transaction online, I ask the monitoring to sort it out. Support does not respond and I am losing my money. This is not the first or tenth time I have made an exchange, and I am disappointed.
| BestChange admin | January 7, 2025 03:09 |
Hello,
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| TradeToCash admin | January 7, 2025 05:40 |
Hello Dax,
We apologize for the inconvenience and delay. The funds will arrive in the next few minutes.
We apologize for the inconvenience and delay. The funds will arrive in the next few minutes.
Claim solved
CommentRemove
| User | |
169.150.218.* | January 3, 2025 19:23 |
According to the information available, the exchanger has no financial obligations to this user
The claim's status has been changed to neutral by the monitor's administration
After waiting almost 3 hours, suddenly the transaction became: "Order is deleted. If you already paid please wait when system will confirm your payment''
The support informed me next day, that my usdt have been frozen in accordance with the AML policy.
The message I later received contained a report according to which some of my USDT were from liquidity pools and other suspicious sources. I explained to them that USDT were received as a result of EURC to USDT exchange via uniswap, I also provided them with a screenshot and hash of the transaction, explaining that I cannot control the composition of USDT in the pools.
I also provided a screenshot and hash of the EURC transfer transaction from a centralized exchange to a private wallet. All funds on the centralized exchange have passed KYC and AML.
Despite all the information provided, tradetocash refused to send my usdt back and demanded additional sensitive personal data. I agreed to provide them, but only after they give me the name, legal form and address of their company so that I understand to whom I am providing the information and who is responsible for its safety. Every service that provides services is required to provide such information. Any AML or User agreement request is not valid without this information.
tradetocash did not provide the information about themselves, did not return the USDT and stopped responding to messages. Later it turned out that the service has no authorization for the exchange activity and is operating illegally.
A special request to the admins, please provide the data of this exchanger so that I can file a claim officially.
The support informed me next day, that my usdt have been frozen in accordance with the AML policy.
The message I later received contained a report according to which some of my USDT were from liquidity pools and other suspicious sources. I explained to them that USDT were received as a result of EURC to USDT exchange via uniswap, I also provided them with a screenshot and hash of the transaction, explaining that I cannot control the composition of USDT in the pools.
I also provided a screenshot and hash of the EURC transfer transaction from a centralized exchange to a private wallet. All funds on the centralized exchange have passed KYC and AML.
Despite all the information provided, tradetocash refused to send my usdt back and demanded additional sensitive personal data. I agreed to provide them, but only after they give me the name, legal form and address of their company so that I understand to whom I am providing the information and who is responsible for its safety. Every service that provides services is required to provide such information. Any AML or User agreement request is not valid without this information.
tradetocash did not provide the information about themselves, did not return the USDT and stopped responding to messages. Later it turned out that the service has no authorization for the exchange activity and is operating illegally.
A special request to the admins, please provide the data of this exchanger so that I can file a claim officially.
| BestChange admin | January 3, 2025 19:49 |
Hello,
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| TradeToCash admin | January 4, 2025 07:19 |
Dear customer,
Please note that the funds for your application have been frozen in accordance with the AML policy, which you have actively agreed to before creating the exchange application. This could have happened due to the presence of high-risk tags or other circumstances specified in the user agreement and AML policy.
To pass the verification procedure, it is mandatory to provide the requested data from the email address specified in the application, as well as wait for the completion of the data verification process. In the event that the provided data is incomplete or additional information is required, we will contact you or notify you about it.
Thank you for your understanding and patience.
Also, please note that this review cannot be considered as part of a financial claim, due to the fact that all actions, including verification procedures, are strictly regulated by the user agreement and AML policy, which you have actively agreed to before creating the exchange application.
Please note that the funds for your application have been frozen in accordance with the AML policy, which you have actively agreed to before creating the exchange application. This could have happened due to the presence of high-risk tags or other circumstances specified in the user agreement and AML policy.
To pass the verification procedure, it is mandatory to provide the requested data from the email address specified in the application, as well as wait for the completion of the data verification process. In the event that the provided data is incomplete or additional information is required, we will contact you or notify you about it.
Thank you for your understanding and patience.
Also, please note that this review cannot be considered as part of a financial claim, due to the fact that all actions, including verification procedures, are strictly regulated by the user agreement and AML policy, which you have actively agreed to before creating the exchange application.
| User | January 4, 2025 08:42 |
When you write we, who do you mean? the website cannot enter into user agreements. Only individuals or legal entities can do so.
To be valid, the user agreement and AML request must contain the name, legal form and address of the company that provides this service and requests information.
Please confirm that you are operating legally and provide the name of your company, your legal form and address of incorporation.
To be valid, the user agreement and AML request must contain the name, legal form and address of the company that provides this service and requests information.
Please confirm that you are operating legally and provide the name of your company, your legal form and address of incorporation.
| TradeToCash admin | January 4, 2025 08:47 |
Below we have provided a public link to the verification results. To unfreeze, you must provide the requested data, after which we can begin the verification procedure.
https://getblock.net/ETH/tx/0x0ae5e8f913062ff3bd8e37e2e6b09ecc5377d28019e50d6e16d6ee9b6d07f702?amlcheckup=3110317c-4bd1-7184-77e6-7fb7ee885cfa
https://getblock.net/ETH/tx/0x0ae5e8f913062ff3bd8e37e2e6b09ecc5377d28019e50d6e16d6ee9b6d07f702?amlcheckup=3110317c-4bd1-7184-77e6-7fb7ee885cfa
| BestChange admin | January 4, 2025 08:50 |
Hello,
Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as DarkMarket, Sanctions, Enforcement action, or marked with other high-risk labels.
In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.
The status of your complaint is changed to neutral with the capability of commenting.
Sincerely, administration of the BestChange exchanger monitor.
Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as DarkMarket, Sanctions, Enforcement action, or marked with other high-risk labels.
In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.
The status of your complaint is changed to neutral with the capability of commenting.
Sincerely, administration of the BestChange exchanger monitor.
| User | January 4, 2025 09:11 |
BestChange admin, if you check the public link to the verification result, that tradetocash admin posted above, you will se, that the cryptocurrency I send is not at high risk... and as already explained USDT were received as a result of the exchange via uniswap. I have provided tradetocash a screenshot and hash of the transaction, explaining that I cannot control the composition of USDT in the uniswap pools.
there's no reason to withhold my funds.
there's no reason to withhold my funds.
CommentRemove
| Delouisegayane |  |
185.226.59.* | January 3, 2025 12:37 |
Hello, I would like to contact the bestchange administration and ask you to help me with my issue. On December 31, an application was submitted for a transfer by card. The transfer never arrived, we all understand that people are on holidays and were understanding. As a result, after 4 days there is still no transfer, support responded on the website and referred to other people, there were also letters to the mail and yesterday they replied that they would respond today. They still haven't responded. You already have my data, please respond to my request.
| TradeToCash admin | January 3, 2025 13:30 |
Dear customer,
We have contacted the payment provider's support, but due to the holidays there may be delays in their response. According to the information provided, the payment was sent, but the bank suspended its processing. We are awaiting a response and will contact you as soon as we receive one.
If the payment is cancelled, we will immediately resend it or refund the funds.
Thank you for your understanding.
We have contacted the payment provider's support, but due to the holidays there may be delays in their response. According to the information provided, the payment was sent, but the bank suspended its processing. We are awaiting a response and will contact you as soon as we receive one.
If the payment is cancelled, we will immediately resend it or refund the funds.
Thank you for your understanding.
| Delouisegayane | January 3, 2025 13:37 |
I ask you then to return the cryptocurrency that was sent to you to the same address from which it was received.
| TradeToCash admin | January 3, 2025 13:39 |
At the moment we cannot do this, as the payment is in process and awaiting finalization. If the bank cancels the payment, we will be able to make a refund. If the bank misses the payment, the funds will be paid to the specified details. We will contact you for clarification if necessary.
CommentRemove
| Alex | |
71.224.56.* | January 1, 2025 18:40 |
The transfer was completed in 15 hours. I submitted an application for 500 USDT, transferred 506 USDT, and did not receive 6 USDT.
| TradeToCash admin | January 1, 2025 18:53 |
Good day,
If you encounter difficulties during the exchange, please contact us by e-mail and our specialists will help you.
If you encounter difficulties during the exchange, please contact us by e-mail and our specialists will help you.
CommentRemove
| Dima | |
213.87.146.* | December 29, 2024 06:35 |
According to the information available, the exchanger has no financial obligations to this user
***. More than 10 hours have passed since the application was created. The money never arrived. Messages are not answered. Why are there *** on bestchange.com?
| TradeToCash admin | December 29, 2024 06:51 |
Hello, Dima,
Operators have working hours. This is the time from 10 to 18 hours Moscow time. You can write to us by email support@tradeto.cash or in the online chat on the website during working hours.
Your order has been completed.
Please delete the claim.
Operators have working hours. This is the time from 10 to 18 hours Moscow time. You can write to us by email support@tradeto.cash or in the online chat on the website during working hours.
Your order has been completed.
Please delete the claim.
Claim solved
| BestChange admin | December 29, 2024 06:52 |
Hello,
Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.
Sincerely, administration of the BestChange exchanger monitor.
Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.
Sincerely, administration of the BestChange exchanger monitor.
| Dima | December 29, 2024 07:02 |
The money came only after applying to bestchange.
CommentRemove
| Justino Nfubea Meba | |
195.216.177.* | December 18, 2024 22:29 |
Issue has been successfully resolved by the exchanger's administration
I paid 0.01469 BTC to exhange in 1473.45 USDT. after waiting almost 2 hours, suddenly the transaction became: "Your order is hold.
Oh sorry. Your exchange has been frozen. Please contact support to get details on this situation."
Nobody reply to chat or telegram. I am waiting the funds!
Oh sorry. Your exchange has been frozen. Please contact support to get details on this situation."
Nobody reply to chat or telegram. I am waiting the funds!
| TradeToCash admin | December 19, 2024 03:50 |
Hello Justino Nfubea Meba,
Payment for your application was received after the application validity period andExpired. Our operators checked your application and sent it for withdrawal
Payment for your application was received after the application validity period andExpired. Our operators checked your application and sent it for withdrawal
Claim solved
| BestChange admin | December 19, 2024 04:09 |
Hello,
Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.
Sincerely, administration of the BestChange exchanger monitor.
Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.
Sincerely, administration of the BestChange exchanger monitor.
CommentRemove
| Roman |  |
107.189.7.* | October 1, 2024 06:09 |
The AML case arose due to high-risk markers in the assets that the user had sent
The claim's status has been changed to neutral by the monitor's administration
Profanities and abusive language were removed by the monitor's administration
They trying to arrogate my funds! they froze my exchange. I send them all information about me, but they still dont want to send my money back. Exchange created at 16 september, but still holded. They dont want to exchange my money, they just want to arrogate my funds. Strongly dont recommend.
| TradeToCash admin | October 1, 2024 06:59 |
Dear Client,
As previously stated in our email request, we kindly ask you to provide correct data, after which we can start verification process.
Please note that before creating the exchange request, you actively agreed to the terms of the User Agreement and AML policy. We ask you to follow the regulations.
We inform you that this feedback cannot be considered a financial claim, as all actions are regulated by the aforementioned rules.
As previously stated in our email request, we kindly ask you to provide correct data, after which we can start verification process.
Please note that before creating the exchange request, you actively agreed to the terms of the User Agreement and AML policy. We ask you to follow the regulations.
We inform you that this feedback cannot be considered a financial claim, as all actions are regulated by the aforementioned rules.
| Roman | October 1, 2024 08:04 |
I already sended documentation. All data was correct. You just ask to send same thing during half a month.
| TradeToCash admin | October 1, 2024 08:07 |
Dear Client,
The requested video recording has not yet been provided. We kindly ask you to provide this video recording, as it is necessary to continue the verification procedure.
Thank you for your understanding and cooperation.
The requested video recording has not yet been provided. We kindly ask you to provide this video recording, as it is necessary to continue the verification procedure.
Thank you for your understanding and cooperation.
| Roman | October 1, 2024 08:16 |
According rules to exchanger was already sended photo and selfie of id with my identificational data. Exchanger just want to find a reason to froze funds.
| TradeToCash admin | October 1, 2024 08:19 |
Dear Client,
We would like to draw your attention to the fact that a request was sent via email for you to provide a video recording confirming ownership of the funds in question. This is mandatory for the continuation of the verification procedure. Without this video recording, the verification process cannot be completed.
We thank you for your understanding. We would like to inform you once again that this feedback cannot be classified as a financial claim, as all actions are carried out strictly within the framework of the service regulations.
Thank you for your understanding and patience.
We would like to draw your attention to the fact that a request was sent via email for you to provide a video recording confirming ownership of the funds in question. This is mandatory for the continuation of the verification procedure. Without this video recording, the verification process cannot be completed.
We thank you for your understanding. We would like to inform you once again that this feedback cannot be classified as a financial claim, as all actions are carried out strictly within the framework of the service regulations.
Thank you for your understanding and patience.
| BestChange admin | October 1, 2024 08:24 |
Hello,
Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as DarkMarket, Sanctions, Enforcement action, or marked with other high-risk labels.
In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.ru/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.
The status of your complaint is changed to neutral with the capability of commenting.
Sincerely, administration of the BestChange exchanger monitor.
Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as DarkMarket, Sanctions, Enforcement action, or marked with other high-risk labels.
In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.ru/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.
The status of your complaint is changed to neutral with the capability of commenting.
Sincerely, administration of the BestChange exchanger monitor.
| Roman | October 1, 2024 08:30 |
Exchanger want to view already sended data during a long time.
| TradeToCash admin | October 1, 2024 08:36 |
Dear Client,
We would like to draw your attention to the fact that the data requested via email has still not been provided by you. In response, we have only received your reply stating that you cannot provide them. We note that you have provided only photographs; however, a video recording was requested, which has still not been provided.
Thank you for your understanding. We kindly ask you to comply with the verification procedure to proceed further.
We would like to draw your attention to the fact that the data requested via email has still not been provided by you. In response, we have only received your reply stating that you cannot provide them. We note that you have provided only photographs; however, a video recording was requested, which has still not been provided.
Thank you for your understanding. We kindly ask you to comply with the verification procedure to proceed further.
| Roman | October 1, 2024 10:06 |
I would like to draw your attention to the fact that reason for it still not been provided.
| BestChange admin | October 14, 2024 07:06 |
Roman,
We ask you not to duplicate reviews. The duplicate review will be deleted. Please communicate in this review, which we restored after you deleted it.
Sincerely, administration of the BestChange exchanger monitor.
We ask you not to duplicate reviews. The duplicate review will be deleted. Please communicate in this review, which we restored after you deleted it.
Sincerely, administration of the BestChange exchanger monitor.
| Roman | November 19, 2024 18:20 |
More than 2 months left after they blocked my exchahe due AML. All requested information was delivered by me. They talked about response after 2 months(!),now they talked about 60 working days. They cant get any reasons or explain and just holding my money. Looked like they want to arrogate my money. Since hold i can get about 40% more. They already stole my money and time.
| TradeToCash admin | November 19, 2024 19:02 |
We previously advised that it would take us at least 60 business days to process your verification. Please wait until it is complete.
| Roman | November 20, 2024 18:19 |
Why dont it take 58 or 61 days? Anyway you talked about all procedure take 2 months since you holding my funds that causes loss and cant take any description about it.
| TradeToCash admin | November 21, 2024 03:29 |
Based on the data you provided, the verification time was increased to 60 working days, which you were immediately informed about. Thank you for your understanding.
| Roman | November 21, 2024 18:03 |
You dont cant answer why you cant decrease verefication time. While you holding my funds take a losses.
| Roman | December 12, 2024 10:06 |
Situation:order created 16 september, funds locked by unknown reason and now(!) they return 90% of funds. They talked 10 % is commision for aml verification***. Pure fraud. Ask to bestchange administrator they arrogate 10 % of my funds, that prohibited by rules of bestchange,why is this still listed on bestchange?
| Roman | December 12, 2024 10:07 |
Got all proves!
| TradeToCash admin | December 12, 2024 11:08 |
The funds were retained as a penalty aimed at covering the costs of the AML check and covering the costs associated with the verification procedure. This penalty is regulated by the user agreement of the service.
CommentRemove
| Nik |  |
45.125.65.* | November 27, 2024 09:23 |
KYC is required
They froze my money, they don't want to give it back. they don't answer messages, I do NOT RECOMMEND them, they just misappropriate my money!
| BestChange admin | November 27, 2024 09:30 |
Hello,
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| TradeToCash admin | November 27, 2024 09:55 |
Dear Client,
As previously stated in our email request, we kindly ask you to provide correct data, after which we can start verification process.
Please note that before creating the exchange request, you actively agreed to the terms of the User Agreement and AML policy. We ask you to follow the regulations.
We inform you that this feedback cannot be considered a financial claim, as all actions are regulated by the aforementioned rules.
As previously stated in our email request, we kindly ask you to provide correct data, after which we can start verification process.
Please note that before creating the exchange request, you actively agreed to the terms of the User Agreement and AML policy. We ask you to follow the regulations.
We inform you that this feedback cannot be considered a financial claim, as all actions are regulated by the aforementioned rules.
Claim solved
| Nik | November 27, 2024 10:29 |
Just give me my money back. Back and that's it!
| TradeToCash admin | November 27, 2024 11:22 |
The data you provided is not complete. Please provide a full list of requested materials for verification.
| Nik | November 27, 2024 11:43 |
Then you're gonna text me that it takes 60 days to check?
| Nik | November 27, 2024 11:46 |
We are now united with the people you cheated, we will write a collective statement to the police that you do not return our money!
| TradeToCash admin | November 27, 2024 12:45 |
The verification cannot be performed if you have not provided complete data. Please do not interfere with the procedure.
| Nik | November 28, 2024 07:39 |
After sending you the documents you wrote to the person that the verification takes 60 days, how is this possible? just return the BTC back! Or I will go to the police!
| TradeToCash admin | November 28, 2024 09:10 |
We cannot disclose details of other incidents. We ask you to provide the data as soon as possible. So that we can begin the investigation.
| Nik | December 4, 2024 09:44 |
Give me my money back!
| TradeToCash admin | December 4, 2024 13:40 |
You have not yet provided the requested data. Thank you for your understanding.
| Nik | December 7, 2024 11:45 |
The man above writes that he provided all his data and you did not return his money, I will go to the police, by the way I will involve the man who wrote the above review.
| TradeToCash admin | December 7, 2024 12:39 |
To unblock you need to provide the information that was previously requested by email. Thank you for your understanding.
| BestChange admin | December 11, 2024 09:09 |
Hello,
In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.
Sincerely, administration of the BestChange exchanger monitor.
In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.
Sincerely, administration of the BestChange exchanger monitor.
CommentRemove
| Bitcoinator | |
216.131.110.* | December 7, 2024 16:17 |
Bistro, melkie summy meniajut, bez registracyi i chepuhi. Servis top!
0
CommentRemove
| Max | |
146.70.30.* | December 6, 2024 20:24 |
This exchange frozen my money
Reason AML Incident
After i send them my documents, selfi with my documents, proofs of my founds, documents of selling my car, they still frozen my money
I don’t understand what they need from me
On my messages they answering as robots, without giving me any explanations.
I sent them 10k usdt, and want my money back…
Don’t work with this exchange.
Reason AML Incident
After i send them my documents, selfi with my documents, proofs of my founds, documents of selling my car, they still frozen my money
I don’t understand what they need from me
On my messages they answering as robots, without giving me any explanations.
I sent them 10k usdt, and want my money back…
Don’t work with this exchange.
| Max | December 6, 2024 20:31 |
Can you tell me pls what documents I must send more to get my 10000 usdt back?
| BestChange admin | December 6, 2024 20:41 |
Hello,
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| Max | December 6, 2024 20:49 |
Thank you a lot)
| TradeToCash admin | December 7, 2024 02:15 |
Dear customer,
Please note that the funds for your application have been frozen in accordance with the AML policy, which you have actively agreed to before creating the exchange application. This could have happened due to the presence of high-risk tags or other circumstances specified in the user agreement and AML policy.
To pass the verification procedure, it is mandatory to provide the requested data from the email address specified in the application, as well as wait for the completion of the data verification process. In the event that the provided data is incomplete or additional information is required, we will contact you or notify you about it.
Thank you for your understanding and patience.
Also, please note that this review cannot be considered as part of a financial claim, due to the fact that all actions, including verification procedures, are strictly regulated by the user agreement and AML policy, which you have actively agreed to before creating the exchange application.
Please note that the funds for your application have been frozen in accordance with the AML policy, which you have actively agreed to before creating the exchange application. This could have happened due to the presence of high-risk tags or other circumstances specified in the user agreement and AML policy.
To pass the verification procedure, it is mandatory to provide the requested data from the email address specified in the application, as well as wait for the completion of the data verification process. In the event that the provided data is incomplete or additional information is required, we will contact you or notify you about it.
Thank you for your understanding and patience.
Also, please note that this review cannot be considered as part of a financial claim, due to the fact that all actions, including verification procedures, are strictly regulated by the user agreement and AML policy, which you have actively agreed to before creating the exchange application.
Claim solved
| Max | December 7, 2024 02:59 |
Ok, so tell me what documents do u need!
I already sent u all documents what u need. I don’t understand what u need more?
Can u tell me what do u need?
I already passed verification procedures, that’s why this is financial claim.
Thank you
Withdrawal my money!
I already sent u all documents what u need. I don’t understand what u need more?
Can u tell me what do u need?
I already passed verification procedures, that’s why this is financial claim.
Thank you
Withdrawal my money!
| TradeToCash admin | December 7, 2024 05:58 |
We previously sent you a request via email to provide information confirming the lawful origin of the funds in your wallet for the specified transactions. The support team reports that the requested data has not yet been submitted.
Please note that we are required to comply with international standards and Anti-Money Laundering (AML) regulations. Providing the requested information is strictly mandatory in order for us to conduct the necessary checks and confirm the legitimacy of your funds. Without this information, unfortunately, we will not be able to proceed with processing your transactions.
Please note that we are required to comply with international standards and Anti-Money Laundering (AML) regulations. Providing the requested information is strictly mandatory in order for us to conduct the necessary checks and confirm the legitimacy of your funds. Without this information, unfortunately, we will not be able to proceed with processing your transactions.
| Max | December 7, 2024 12:57 |
Everything what u asked, I sent u. I don’t understand what do u need.
Can u write me here, what do u need?
Can u write me here, what do u need?
CommentRemove
| User | |
194.127.199.* | December 7, 2024 02:39 |
Issue has been successfully resolved by the exchanger's administration
Made an exchange 8 hours ago and lost money.
Got an error We are having trouble paying out your order. We will resolve this problem as soon as possible.
Customer service is not responding.
Never use it again!
Got an error We are having trouble paying out your order. We will resolve this problem as soon as possible.
Customer service is not responding.
Never use it again!
| BestChange admin | December 7, 2024 02:54 |
Hello,
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| TradeToCash admin | December 7, 2024 05:41 |
Hello dear customer,
Your order is successfully completed.
Please, delete the claim.
Your order is successfully completed.
Please, delete the claim.
Claim solved
CommentRemove
| Oy |  |
5.152.118.* | November 21, 2024 13:58 |
According to the information available, the exchanger has no financial obligations to this user
I've been waiting for my funds around a day already. No estimate or news from the exchange regarding the funds arrival.
| BestChange admin | November 21, 2024 14:09 |
Hello,
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| TradeToCash admin | November 21, 2024 14:25 |
Unfortunately, it does not depend on us, and from the network we constantly try to send it
As an alternative, we can cancel it so that you send funds on another network.
As an alternative, we can cancel it so that you send funds on another network.
Claim solved
CommentRemove
| Johan | |
45.66.35.* | November 8, 2024 10:40 |
The AML case arose due to high-risk markers in the assets that the user had sent
The claim's status has been changed to neutral by the monitor's administration
Blocked by transaction ("AML incident") and required full KYC etc.
Didn't answer on email. I checked my address and transaction with amlbot: 3% AML risk, proof — https://prnt.sc/9sIif_kFCO2e
They are scammers and just took my money.
Didn't answer on email. I checked my address and transaction with amlbot: 3% AML risk, proof — https://prnt.sc/9sIif_kFCO2e
They are scammers and just took my money.
| TradeToCash admin | November 8, 2024 10:53 |
Dear Client,
We would like to inform you that the transaction you submitted has been identified as high-risk for our service. Please continue with the verification process. We would like to remind you that all actions are in accordance with the exchange terms, to which you actively agreed when creating the exchange request.
Thank you for your understanding!
We would like to inform you that the transaction you submitted has been identified as high-risk for our service. Please continue with the verification process. We would like to remind you that all actions are in accordance with the exchange terms, to which you actively agreed when creating the exchange request.
Thank you for your understanding!
| Johan | November 8, 2024 10:57 |
I used best AML checked before transaction to check sender address and after check I say to send the transaction. I added a proof, that AML risk is 3%. Show your proof here, or you just want to scam me. Also, you answered here very fast and didn't answer to my email about this situation — I sent a email about 12h ago.
| TradeToCash admin | November 8, 2024 10:59 |
Dear Client,
Please check the email address you provided in your application, as the request has been sent there. We kindly ask you to provide the full set of requested information to enable us to complete the verification process.
Thank you for your cooperation!
Please check the email address you provided in your application, as the request has been sent there. We kindly ask you to provide the full set of requested information to enable us to complete the verification process.
Thank you for your cooperation!
| Johan | November 8, 2024 11:02 |
1. I wrote you with an address I specified on this complaint. Answer to this address, my address that provided in the application is only-receive temp address.
2. Don't close this complaint before providing proof of high AML. I provided proof of 3% risk AML, where are your proofs?
2. Don't close this complaint before providing proof of high AML. I provided proof of 3% risk AML, where are your proofs?
| TradeToCash admin | November 8, 2024 11:05 |
Dear Client,
The request has been sent to your new email address. We kindly ask you not to reopen the claim, as this will not expedite the unfreezing process and may actually slow it down by placing additional strain on our customer support team.
Thank you for your understanding!
The request has been sent to your new email address. We kindly ask you not to reopen the claim, as this will not expedite the unfreezing process and may actually slow it down by placing additional strain on our customer support team.
Thank you for your understanding!
| BestChange admin | November 8, 2024 12:51 |
Dear user,
Unfortunately, according to the AML analysis, the wallet address from which you sent the cryptocurrency has a High Risk and is connected to an illegitimate source, such as Gambling.
You can see the results of the check at the link: https://bc.to/Gmanhr
In this case, according to the rules of information security, the international AML/KYC policy https://www.bestchange.ru/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider the return of funds. You agreed with the rules of the exchange office and the AML policy when creating the application.
The financial claim is transferred to a neutral status with the possibility of commenting.
Sincerely, the administration of the BestChange exchange office monitoring.
Unfortunately, according to the AML analysis, the wallet address from which you sent the cryptocurrency has a High Risk and is connected to an illegitimate source, such as Gambling.
You can see the results of the check at the link: https://bc.to/Gmanhr
In this case, according to the rules of information security, the international AML/KYC policy https://www.bestchange.ru/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider the return of funds. You agreed with the rules of the exchange office and the AML policy when creating the application.
The financial claim is transferred to a neutral status with the possibility of commenting.
Sincerely, the administration of the BestChange exchange office monitoring.
| Johan | November 8, 2024 13:58 |
How do you explain it to me? web aml bot shows 3%, you are sending now and shows 34%, it is not 50% as specified in the rules of the exchange office.
| TradeToCash admin | November 8, 2024 14:22 |
Johan,
The part you are talking about indicates that the transaction will definitely be frozen in those cases.
According to our rule:
“If the Service or the Payment System suspects that the funds are connected with illegitimate sources, the Service has the right to freeze the funds and suspend exchange transactions until the verification procedure is completed. This procedure includes the provision by the User of the necessary data, which are subject to careful analysis by the Regulator. The Service is not obliged to provide any explanations regarding its suspicions, and this information may remain confidential. Only after the analysis is completed and the legality of the origin of the funds is confirmed, a decision is made on the possibility of unblocking them.”
In addition to the usual AML scoring, our service has additional verification methods, information about which, as well as their results, is not disclosed.
We ask you to provide the requested data.
The part you are talking about indicates that the transaction will definitely be frozen in those cases.
According to our rule:
“If the Service or the Payment System suspects that the funds are connected with illegitimate sources, the Service has the right to freeze the funds and suspend exchange transactions until the verification procedure is completed. This procedure includes the provision by the User of the necessary data, which are subject to careful analysis by the Regulator. The Service is not obliged to provide any explanations regarding its suspicions, and this information may remain confidential. Only after the analysis is completed and the legality of the origin of the funds is confirmed, a decision is made on the possibility of unblocking them.”
In addition to the usual AML scoring, our service has additional verification methods, information about which, as well as their results, is not disclosed.
We ask you to provide the requested data.
| Johan | November 8, 2024 15:06 |
Is 34% and 3% a reason to freeze the transaction? when at the same time your site says about 50% or more, you are violating your own agreement and rules.
| TradeToCash admin | November 8, 2024 15:09 |
When you talk about 50% - this is the value of the overall (counterparty) risk score. High risk marks, regardless of their value, can also be the reason for blocking.
| Johan | November 8, 2024 15:11 |
You don't say that in your rules.
| TradeToCash admin | November 8, 2024 15:36 |
Rule 7.6 provides evidence of this. It lists the factors under which a transaction will be frozen.
| Johan | November 8, 2024 20:03 |
That is, if there is at least 1%, then you freeze the transaction?
| Johan | November 17, 2024 13:13 |
Everything has been sent, no one is responding!
CommentRemove
| Nick | |
79.185.216.* | November 12, 2024 08:13 |
Everything alright! Fast and without any problems!
0
CommentRemove
| User |  |
82.63.75.* | November 3, 2024 14:17 |
Fast and clear. Minimum threshold for exchange.
0
CommentRemove
| Smerkic | |
195.245.103.* | November 3, 2024 13:48 |
Great exchanger. Support responds quickly, many exchange areas, no problems arise.
0
CommentRemove
| Butman |  |
62.89.208.* | November 3, 2024 13:16 |
The application was processed in a few minutes, and the process was accelerated by contacting customer service. There are no complaints or comments.
0
CommentRemove
| Bezz |  |
191.156.40.* | November 3, 2024 12:38 |
The timing is right. And the exchange rate is clear. I'm so grateful for your excellent work. I recommend you.
0
CommentRemove
| Matt | |
146.70.36.* | November 2, 2024 11:21 |
Everything is clear and quick. Thank you from the bottom of my heart!
You don't have to be afraid to change here.)
You don't have to be afraid to change here.)
0
CommentRemove
TradeToCash exchanger's most popular directions for the last 30 days: