BulldogExchange exchanger

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Hello Vasilij,

Good day,

First of all, we want to bring your attention that the payment was done from our side, but seems it was not credited to your account by Wise. Moreover, according to your words your account was blocked.
In our opinion, the reason for this is that you used the account not in your name (we presume you have bought it on the market, we are not stating this, that is only our thoughts), and that is why Wise considered it as risky.
We know that Wise is very strict in this regard and exactly for such cases we have a warning on the website, which you may see BEFORE creating the order: "A successfully sent transfer is considered as final. Any questions that arise after receiving funds to your account are solely your responsibility. It is strictly forbidden to make a refund, this may lead to a complete loss of funds and/or additional costs from your side."

Secondly, we never promised to refund you before investigation, however, we are ready to perform a refund after you send euros back to us.
At the moment we still have not received funds from you, they are still at your blocked Wise.

And in the end, we want to emphasize that we were in contact with you all the time trying to solve your issue and we are still working on it, eventhough the problem is on your side.

For the sake of justice, we want all readers know that this client was rude and impatient throughout the entire conversation and is manipulating and threatening our support with writing negative reviews.

Anyways, we are in touch to help you to solve the problem and will perform a refund in full after we receive the funds back.

Thanks!

Vasilij,

For now we will close the claim.

The following facts are relevant to the situation:

1) On September 24, I sent cryptocurrency to the exchange's account details.

2) On September 24, I received a “successful” exchange status.

3) On September 24, Wise sent the funds back (made a refund) to the sender's account details (exchange service).

4) I have a statement from my Wise account showing that the money was returned to the sender's account on September 24.

5) I have a statement from the sender's Revolut account (belonging to the exchange service) showing that the money was received on September 25.

6) I am asking the service to contact Revolut (where the money was sent to my Wise account and where the money was returned from Wise) to request clarification from Revolut regarding the current location of the returned money.

7) In fact, the statement dated September 25 contains information that the money was returned to the Revolut account (belonging to the exchange service).

8) The owner or administrator of the exchange service refuses to contact Revolut and request information about the location of the money that, according to the Revolut statement, was returned.

9) Instead of participating in resolving the issue and communicating with Revolut, the exchange service writes everything except reliable information.

10) The situation goes beyond a working solution and forces us to contact the police to find the funds, since the exchange is doing nothing to resolve the issue.

Vasilij,

We provided all necessary information to you.
Our obligations are completed in full.
All your arguments are void because we never received a refund from you.
For some reasons you are not telling that you received an email from Wise saying that refund to our account was not successful.
Also, you are not mentioning that you are using Wise account, which you bought somewhere in web, and this account already had same problems with unsuccessful transactions.
We think that for the same reason you are not saying that your way of communication is extremely rude and disrespectful. You are not considering information we are providing to you in the tiniest details.
Moreover, we told you what to do, but you still didn't get an answer from Wise, who is actually the only one who can send the funds somewhere else, either to our account or your different one.

To sum up, we do not have a refund from you (statement provided), the funds are still on your blocked Wise account (they are not shown in your statement, because they are hold by Wise on their technical account). Your account is not on your name, it was bought in the internet, you already had the same problems. The issue is fully on your side and responsibility for all happening now as well.
So, we can say that you are trying to shift responsibility to us along with discrediting our service with untruthful comments.

We are cancelling the claim until you get the update from Wise.

You can write whatever you want to continue your weak defense, but the following facts speak for themselves:

1) Here is an excerpt from your account statement confirming that you received the funds back from Wise.
https://skrinshoter.ru/sXtzIWQRHyH

2) This information is sufficient for any normal financial operator to contact your sender (Revolut) and find out why the money is in the account statement but not in the account.

3) But instead of a simple solution, you prefer a stream of meaningless words.

I am convinced that you have the money and that you have appropriated it.

Vasilij,

We will provide all necessary info to BestChange administration.
Your funds are at Wise' disposal, we do not have them.
We won't continue further conversation with you until you provide the update from Wise.

Have a nice evening!

Claim cancelled until requested information is provided.

Your bank statement shows that you received the money.

And your words are empty words, devoid of facts.

This is my money in your account. Nothing personal, just business. ***

Vasilij,

We do not have your money.
You are lying knowing the truth.

1. https://annotatescreen.com/d/bY0krq4Hza1NU5yvzElZ.png
Your refund reverted.
The screenshot you are providing says exactly this. The payment is in the REVERTED field, type of operation "Money in".
The successful transactions in Revolut are shown in ACCOUNT TRANSACTIONS field with the same type of operation "Money in".

2. https://annotatescreen.com/d/1uK3S18VuaERw4i1HHm9.png
YOUR screenshot saying that YOUR refund failed and came back to Wise.

Now we are waiting till Wise responses you.
Conversation closed.

The data you provided does not contain any dates, times, or references to specifics.

These are screenshots, separated from the time and process data.

You are manipulating empty images.

***

My screenshot shows the date, amount, and source.

Your screenshots only show "happy pictures."

I asked you to contact Revolut support and request information from them.

"Why are there funds in the statement but not in the account?"

But you don't do that. So, you have the money.

Vasilij,

Our screenshot is the same you have in the statement we provided to you with the date and you know it, its 25.09.2025.
Your screenshot is your screenshot, we can do nothing about it.

Stop spamming your thoughts and guesses.
You are now slandering us and deceiving people knowing that we do not have your money.
We proved it several times.
This conversation is void unless you provide the response from Wise.

Hello.

According to the exchange service, the transfer you requested was correctly sent to the Wise account within the specified timeframe. Wise rejected the deposit and automatically initiated a refund, but the funds have not yet been returned to the exchanger's account. According to Wise's notification, the funds have been temporarily held in Wise's technical account pending an internal review.

The exchange service has sent Wise a statement (including a statement indicating that the refund was not credited) and is awaiting an official response. Please also note that the Wise account you provided is not registered in your name, which may lead to or increase verification by the payment system.

This incident was not the fault of the exchange service. Therefore, the financial claim has been transferred to neutral status.

Kind regards, BestChange administration.

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Hello Rizwn,

Unfortunately, we were not able to complete the application within stated terms due to certain technical issues.
We are really sorry to delay the payment.
But as for now, your application is successfully fulfilled and paid in full.

Sorry again for the inconveniences.

Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

Good day, Nikolai,

We consider it necessary to respond to your comment and clarify the situation related to your application.
The processing time for applications in this direction (USDT to EUR Wise) is from 30 minutes to 24 hours, which is indicated on our website right before creating the application.

Here is some information on your application:

1. Created - 18/04/25 at 11:48 (UTC +3)
2. Paid by you - 18/04/25 at 11:57 (UTC +3)
Then you made a decision to return the funds, since you were not satisfied with the terms.
3. We received a wallet for refund - 18/04/25 at 19:47 (UTC +3)
4. Refund made - 18/04/25 at 20:01 (UTC +3)

Please note that the terms and conditions for the exchange were not violated, and the refund was made promptly and in full.
Moreover, our operator was in touch with you throughout the entire time and provided updates on the status of your application.

We regret that we were unable to complete the exchange as quickly as possible, but in this case we believe that the claim is ungrounded and is aimed at discrediting the exchange service.

Anyways, we wish you a nice day and fast trades! :)

This review was not written with the intention of discrediting the exchange service, but rather to show potential customers the complete unreliability and unfeasibility of the service’s offers. The support did mention it may take up to 24 hours (which is unbelievable) but they promised it will be done during the day. They just gave up on my order and did nothing.

By the way I chose another exchange service and made this simple operation in 30 min and left a positive review. Please do not say my review is irrelevant. I call things as they are — and your exchange service is complete ***.

Nikolai,

We would like to bring your attention once again that terms and conditions of the exchange were not violated by our side, that is why we consider you comment ungrounded.
All the applications created that day in the direction USDT to EUR Wise were fulfilled the same day, as we told you.

We think that we clarified the situation in full and potential customers can make objective conclusions on their own.
Taking into account that we find your way of communication offensive and discrediting we prefer not to continue the conversation anymore.

Refund is done promptly, and for now there are no obligations related to your application.

Have a nice day! :)

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