NafaChange exchanger
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| Status: | active | NafaChange reviews: | 028173351 | |
| Exchange rates: | 1336 | Volet TS: | — | |
| Reserve: | $211 135 627 | Perfect Money TS: | 898.00 | |
| Age: | 6 years 8 months | WebMoney BL: | — | |
| On BestChange: | 2 years 5 months | MyWOT rating: | 3.8 | |
| Country: | Malaysia | Forums: | — | |
| Your name: | |
| * Your e-mail: | |
| * Review: | |
| * Type: | |
When creating a financial claim, please make sure that the exchange regulations specified on the website NafaChange have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:
Be sure to indicate the exchange order number. It will help the NafaChange administrator resolve the problem more quickly. If you didn't like the NafaChange's service and want to write about it, use the Comment review type. |
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| Order number: | |
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| Kristina | 45.139.76.* | October 28, 2025 06:01 |
| BestChange admin | October 28, 2025 06:21 |
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| NafaChange admin | October 28, 2025 06:32 |
As clearly stated in our terms and confirmed before completion, FNF transfers include a $10 fee per $500. Since your total three exchange orders covered three transactions, the $30 difference reflects this standard fee. Nothing was deducted unfairly. All fees and terms are available before completion.
We understand you may have missed reading the terms, but they are visible and available before competition of any order. Our team processed your transaction exactly as per policy.
We kindly request you to carefully read the terms and conditions next time to avoid confusion or misinterpretation. Thank you
| Kristina | October 28, 2025 08:10 |
This practice does not correspond to normal or fair business operations, and I therefore demand a full refund of $30 unfairly taken commission to the original payment method USDT TRC 20 TMscYvDn1bQXLt7iqdGWNagG5vAPFTUtsP
All proofs are attached here: https://imgur.com/a/Ik3F5L1.
| NafaChange admin | October 28, 2025 08:17 |
Your exchanges were processed exactly as per our stated policy, and no unfair deduction was made. We appreciate your understanding.
| Kristina | October 28, 2025 09:03 |
Please kindly review this situation yourselves.
The commission information was not indicated anywhere before the transaction, and it only appeared after the payment was already completed.
In other words, the exchanger displayed the terms and fees only after the i have already paid, which means the i could not be informed beforehand.
All proofs are attached here: https://imgur.com/a/Ik3F5L1.
Could you please check whether this exchanger operates in compliance with BestChange rules and fair business standards, if the commission terms were hidden until after payment?
Thank you for your attention and understanding.
Best regards, Kris.
| NafaChange admin | October 28, 2025 09:31 |
As clearly stated in our terms, FNF transfers include a $10 handling fee per $500. This information is available on the site before order completion.
You chose the FNF option and confirmed the exchange after being informed. It is therefore not correct to claim the fee was hidden or added later. The transaction followed your selected method and our posted terms.
Thank you
| Kristina | November 6, 2025 10:29 |
| Kristina | November 6, 2025 10:37 |
| NafaChange admin | November 6, 2025 14:47 |
By default, all PayPal transactions are processed as “Goods & Services.” You specifically requested to change your order to “Friends and Family,” and only then was the FNF fee applied, as per policy.
If you had chosen to continue with “Goods & Services,” no such charge would apply. The FNF option was your decision after order placement.
No hidden or post-payment fees were added. The transaction followed your selected method and the clearly stated terms.
Thank you for understanding
| Kristina | November 6, 2025 16:54 |
| NafaChange admin | November 7, 2025 04:22 |
You were informed in chat before completion when you requested to change your order type from “Goods & Services” to “Friends and Family.” That fee applies only to the FNF option, which you specifically chose.
We request BestChange administration to review, as it confirms our compliance with stated rules and transparent guidelines before order completion.
| Kristina | November 7, 2025 19:57 |
| Kristina | November 7, 2025 19:58 |
| NafaChange admin | November 8, 2025 10:49 |
You made this request in chat before payment, and the fee was explained at that time — therefore, it was not hidden or added afterward.
We again request BestChange administration to review, all details are mentioned upon before the transaction was completed.
Thank you for understanding.
| Kristina | November 10, 2025 17:52 |
| NafaChange admin | November 10, 2025 18:35 |
| Kristina | November 10, 2025 18:54 |
| NafaChange admin | November 11, 2025 04:39 |
Additionally, when you requested to change your payment type to Friends & Family (FNF), your pending order page shows that this method carries a $10 fee per $500, as stated in our terms. You acknowledged and confirmed to proceed under these terms before payment.
The transaction was processed exactly as per your selected method and our published conditions. terms were visible and mentioned before order completion.
Thank you.
| Kristina | November 11, 2025 14:42 |
I demand a refund of $10 for each of the three transactions — a total of $30 USD — for commissions that were hidden before exchange.
| NafaChange admin | November 11, 2025 15:48 |
| Kristina | November 11, 2025 15:52 |
| NafaChange admin | November 12, 2025 08:28 |
| Kristina | November 13, 2025 19:10 |
| NafaChange admin | November 14, 2025 05:36 |
You specifically requested in chat to switch your order to Friends & Family (FNF).
This option carries a $10 fee per $500, and our operator informed you of this before payment, exactly as shown in the chat history.
| Kristina | November 16, 2025 21:31 |
1) Your operator did not inform before payment
2) This info must be displayed before order placed, not after I sent money. If it is not displayed before money transferred to you – then it is fraudulent. I can send you money back from 3 PayPal's. Will you give me all back to crypto without 15% commission? I Suppose the answer is not so it is Fraudulent as you did not show terms anywhere before money transferred to you. So as a client I will know REAL TERMS only after payment. It is my claim that it is not how it should work. You must show it before, If I knew you take 10$ on each transaction – I wouldn't place orders for exchange. I claim to receive 30$ back for commissions that appear only after order placed.
| NafaChange admin | November 17, 2025 10:33 |
We understand your concern, but you are not using PayPal for the first time, so you already know that PayPal charges fees — especially on Friends & Family transactions. Before creating an order, we also provide a link explaining that PayPal currently charges fees in both directions. It’s important for every user to know PayPal’s own charges before using the service, as these fees are set by PayPal, not by us.
Regarding the transaction type: as clearly mentioned in our instructions, if the PayPal email you provide does not accept Goods & Services payments and shows an error at the time of sending, we automatically send the funds via Friends & Family.
If all three of your PayPal emails were able to receive Goods & Services payments, then you would have been charged the standard receiving fee by PayPal — because that’s simply how Goods & Services works. The only difference is:
Goods & Services: receiving fee is charged
Friends & Family: no receiving fee, but sending-side fees may apply
As for displaying additional fees — everything required by BestChange is already added in our Deadline Instructions, which appear before you create the order, not after. These conditions are visible to every user beforehand.
Given the above, the claims in this complaint are unfounded.
We respectfully request BestChange to close this case, as it is baseless and negatively impacts our reputation despite us fully following the stated instructions and platform requirements.
| Djordje Markovic | 89.111.241.* | November 17, 2025 09:35 |
| Yasir Arfat | 154.91.164.* | November 11, 2025 07:02 |
That said, other platforms also get great feedback. *BestChange* is praised for its *tight security checks* and *wide range of options*, while *** boasts a *4star rating from 1,767 reviews* and is frequently called the “best USDT exchanger in Asia”.
So, if you’re looking for a quick thumbsup, *** 5star reviews are a strong indicator of trust, but it’s worth comparing rates and fees with BestChange or *** to see which fits your needs best.
*Followup ideas:*
- What specific currencies or payment methods are you planning to use?
- Are you more focused on speed, fees, or security when choosing an exchanger?
| Tariq | 154.80.110.* | November 6, 2025 05:40 |
| Fouzia bibi | 154.81.240.* | November 4, 2025 05:56 |
Fast exchange service provide.
| Nadezhda | 91.75.98.* | October 20, 2025 10:38 |
Two days ago, I attempted to make an exchange through this service, sending $2,000 in cryptocurrency to receive funds via PayPal. After completing the transaction, the representatives of the exchanger informed me that my PayPal account had supposedly exceeded the funding limit, which is completely untrue — I haven’t used this account for several months.
To rule out any mistake on my side, I offered them to send the funds to my friend’s PayPal account, but the exchanger sent me the same “screenshot” of the error again. Then, I provided another acquaintance’s PayPal — a new account created just two weeks ago, with minimal transaction history (only one top-up of $50). Yet, I received the same “screenshot” claiming that the funding limit was exceeded. This clearly shows that the exchanger is providing fake evidence and misleading clients.
When I requested a refund, the operator replied that the refund was possible only with a 10% fee deduction, meaning I would receive $200 less than I sent. Moreover, my funds have been frozen for two days already, and essentially I am being asked to pay $200 for the “freezing” of my own money, which constitutes fraudulent behavior.
I ask the BestChange administration to thoroughly investigate this exchanger, take appropriate measures, and warn other users about this potential ***.
| NafaChange admin | October 20, 2025 20:58 |
We sincerely appreciate your message and the opportunity to clarify the situation.
Please note that we have never intended to mislead or inconvenience any customer. We can provide screenshots as proof showing the exact error message received from PayPal, which stated:
“We can’t complete this transaction. The recipient has exceeded the receiving limit and must provide more information to lift the limit.”
We made multiple attempts to send the funds — despite the risk that repeated failed attempts could potentially restrict our own PayPal account. As soon as the transaction was successfully processed, your order was immediately completed.
According to the rules and regulations clearly stated in our service policy, a refund requested before the order completion time is subject to refund charges. The delay in completing your order occurred solely due to the receiving limits on your PayPal account, not due to any issue on our side.
Lastly, regarding your mention of PayPal freezing the funds — please note that PayPal may hold or review transactions for its own security reasons. However, “Friends and Family” transfers are never frozen by PayPal; only “Goods and Services” payments may be subject to such holds.
We hope this clarifies the matter. We remain available to provide any further details or evidence if required.
| Alex | 5.61.88.* | October 15, 2025 18:21 |
| Rimma | 109.81.29.* | October 5, 2025 10:39 |
| NafaChange admin | October 6, 2025 05:02 |
If you would prefer to use the Friends and Family service in the future, please let us know immediately after placing your order. I hope you understand and we will work together again in the future. Thank you
| Rimma | October 6, 2025 06:52 |
| NafaChange admin | October 6, 2025 10:56 |
We did not perform a double exchange or apply any extra commission from our side. The full amount you received matches the rate and payment method shown on your order page at the time of placement.
For future exchanges, if you prefer to receive funds via PayPal Friends & Family to avoid such fees, please specify that before completing your order.
Thank you for your understanding.
| Rimma | October 6, 2025 16:51 |
| Rimma | October 6, 2025 16:52 |
| NafaChange admin | October 7, 2025 04:12 |
If you prefer PayPal Friends & Family for future transactions, please inform us before confirming your order.
We have fulfilled our part of the deal in full accordance with the stated terms.
| Nick | 216.103.15.* | September 26, 2025 07:26 |
| Denis | 178.222.160.* | September 9, 2025 13:50 |
| Yagami | 122.180.223.* | September 7, 2025 10:56 |
Don't use this exchanger. Don't use. *** company.
| Yagami | September 7, 2025 11:13 |
| NafaChange admin | September 7, 2025 12:25 |
We are sorry to hear about your negative experience and would like to clarify a few important points.
Our platform strictly follows Anti-Money Laundering (AML) and compliance regulations. In some cases, transactions may be flagged as high-risk by the wallet provider or compliance system. When this occurs, funds are temporarily placed on hold until the client completes the necessary verification process.
Please note:
The funds are not held by us for personal use; they remain frozen under the wallet’s compliance system.
Verification is a mandatory requirement to ensure the safe release or refund of funds.
Company and compliance details are available upon request through official support channels.
Our priority is always to protect our clients and provide a secure, user-friendly environment. These situations, while rare, are part of international compliance standards and affect many exchanges worldwide.
We kindly ask you to complete the requested verification so that we can forward your documents to the wallet provider and resolve your case as quickly as possible.
Thank you for your understanding and cooperation.
| Yagami | September 7, 2025 14:07 |
If the funds are really frozen in your wallet, then the exchange or wallet provider will ask you for verification, not me. Verification is always required from the account holder, not the sender.
Why should I give my personal documents to anyone? You are neither verified nor a registered company, and even on your website there is no proper information about your business. How can I trust an unknown company and hand over sensitive documents?
If verification was truly required, it should have been asked before the transaction, not after. Asking for documents now, once the transaction is already complete, makes no sense at all.
This looks like a ***. Why are you doing this? No genuine crypto company works this way, and I will not provide my documents to an unverified, unknown company.
Don’t trust this *** website.
| NafaChange admin | September 7, 2025 20:22 |
While blockchain transactions are indeed irreversible, exchanges and wallet providers are required to comply with international Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) regulations. This means that in certain cases, even after a transaction is completed on the blockchain, the funds may be temporarily placed on hold within the exchange or wallet system until compliance checks are finalized.
Verification is always required from the account holder with whom the funds are currently held. This is why the request has been directed to you. Without this verification, the wallet provider cannot release or refund the funds, regardless of the blockchain status.
We want to emphasize:
Your documents are used solely for compliance purposes and are not stored or shared beyond the requirements of the wallet provider.
We have been providing exchange services for many years and strictly follow industry compliance standards.
These procedures are not unique to us; they are part of global financial regulations applied across major platforms.
We respect your decision regarding document submission, but please note that without completing the verification, the wallet provider will not be able to unfreeze or release your funds.
Our role here is to cooperate with you and ensure your details are securely forwarded to the wallet support team so they can act quickly on your case.
Thank you for your understanding and cooperation.
| Arun | 103.90.238.* | August 22, 2025 10:34 |
I am writing this review for everyone considering using Nafachange, C4changer (they’re basically the same). I got to know about this exchange from bestchange.com.
On 21st April, I placed an order (Order ***) to transfer 0.0016 BTC to PayPal. After 3 days with no payment received, I contacted them. They claimed the amount was frozen and that I needed to complete verification. I submitted all requested documents the same day. They told me to wait for 7 days.
I waited 7 more days and followed up again. This time, they said my transaction was frozen under Anti-Money Laundering (AML) rules and I would need to wait 30 days.
After 30 days, I contacted them again, only to be told I now had to wait 60 more days. I patiently waited yet again. As verification is done already, they didnt ask any documents this time.
When I reached out after 90 days, they just said they would “check and reply.” and will inform me in couple of days. Now it has been 120 days (4 months), and when I contacted them again, they demanded:
Verification documents again
Complete BTC wallet transaction history
Full PayPal transaction history
A video showing all of this
This is unreasonable and unnecessary. I have done the verification and provided all the documents asked on the third day of transfer as per the request. BTC transactions are public on the blockchain, and I cannot share my PayPal history as it includes sensitive client details. When I refused, they simply said they could not release my funds. I even asked for a refund, but they still refused.
During this period I have received and sent BTC from my wallet without any issues to multiple exchanges like Binance, KuCoin and other customer wallets also. None of those are blocked.
I’ve been patient for 4 months, but at this point it is clear—they are ***
So if you keep away, you will have your money.
| NafaChange admin | August 22, 2025 20:10 |
Hope you doing well! Prior to this incident, we had successfully completed several transactions with you without any issues. However, in this particular case, the wallet flagged the transaction under AML (Anti-Money Laundering) regulations and applied a freeze. We promptly informed you of this and have continued to relay the instructions we received from the wallet support team exactly as provided. Since this is an AML-related matter, we are unable to proceed further until the required verification is submitted. Until then, the transaction will remain frozen, as this situation is beyond our control.
| Arun | August 23, 2025 02:54 |
I have done the verification 3 days after the transaction was done, Upon your request before 4 months. Also in the chat you informed me that verification is successful and will receive the payment within 7 days. This was 4 months back.
I have whatsapp chat history of our complete chat. You can also check that. So you are saying you never did verification of the documents provided 4 months back. That means you lied is it?
I am also ready to attach the complete whatsapp history including the verification details submitted as a proof.
Also you never promptly replied. I will contact you and you will extend. So don't say this after 4 months.
I am ready to submit the complete whatsapp chat history as a proof which includes the verification chats and documents submitted before 4 months to BestChange if needed.
The truth is you never did anything. Now you are thinking of verification after 4 months.
Regards,
Arun.
| NafaChange admin | August 23, 2025 04:45 |
We greatly value you as our client and genuinely want to resolve this matter as quickly as possible. The exchange platform now requires a short video verification to finalize the release of your funds. Once this step is completed, your transaction will be processed without further delay.
We kindly request your cooperation in providing this final verification so that we can close the issue at the earliest. We assure you that our team is fully committed to assisting you throughout the process until it is successfully completed.
Thank you for your patience and trust. We look forward to resolving this for you as soon as possible.
Best regards,
Team Nafachange
| Arun | August 23, 2025 06:47 |
Thank you for reply.
I got your message in whatsapp and below are the details you are asking.
A video verification from the client with their identification document. In this video, the client must:
1- State their full name;
2- Show their document (passport or ID card);
3- State the current date;
4- Explain the source of funds;
5- Log into the wallet from which the funds were sent to our platform and show the deposit and withdrawal history;
6- Log into the wallet that was supposed to receive the funds as a result of the exchange and show the deposit and withdrawal history.
All information in the video must be clearly readable, and it must be evident that all actions are being performed by the client personally
I am ready for the video verification from 1 to 5. The 6th one I cannot agree as the receiving wallet is my PayPal account and I cannot give you the transaction history of my PayPal account which contains my client details also.
If you need the receiving wallet transaction details, which is (6). You can change PayPal to USDT. Here I can provide you my USDT wallet and the complete transaction history of USDT wallet also. As the sending of payment to this wallet will be done from your side. I hope this is possible.
I have informed this in whatsapp and waiting for your reply.
| Arun | August 23, 2025 10:51 |
As per our discussion you had told me that you don't need PayPal transaction details. Only PayPal profile details are needed.
So I have submitted the video verification with my govt id's, bitcoin wallet details and transactions and PayPal profile page details. You had told me that it will take 72 hours (3 days) for the verification to complete.
So I am waiting 3 more days.
I am informing in Bestchange also, so the progress can be tracked.
I will get back on 4th day with the status.
Kind Regards,
Arun.
| Arun | August 28, 2025 11:56 |
Thank you.
| Yagami | 185.45.15.* | August 13, 2025 06:14 |
| Olga | 132.184.129.* | July 30, 2025 04:37 |
I sent $515 in USDT to the exchanger for a PayPal transfer to a third-party account. After confirming they received the crypto, they kept stalling for 3 days and eventually sent me first a fake screenshots, and then a fake PayPal receipt to my email forwarded from a phishing address (***).
I request immediate refund of this transaction and intervention from the side of BestChange.
| BestChange admin | July 30, 2025 05:18 |
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| NafaChange admin | July 30, 2025 08:23 |
You can verify the payment in your PayPal account’s Activity or Transactions section by searching the Transaction ID.
We kindly ask you to double-check your PayPal account as the transaction has been completed from our side.
Please let us know if there is anything else we can do to assist you.
Thank you for your understanding.
| BestChange admin | July 30, 2025 12:36 |
The exchanger has provided confirmation of payment, and the transaction ID has been specified by them. If the funds have not been received, we recommend contacting PayPal support to verify the status of the payment using the provided transaction ID.
Sincerely, administration of the BestChange exchanger monitor.
| Olga | August 4, 2025 22:40 |
- The so-called "confirmation" of payment came from ***, which is not an official PayPal email. PayPal has confirmed this domain is used in phishing scams.
- The following my claim "transaction receipt" sent by the exchanger includes broken links, the layout and fonts do not match PayPal’s official receipts, zero Transaction Fee for “Goods and Services”, while PayPal always charges a fee for international transfers.
Despite all of this, the exchanger insists the payment was completed — without providing any legitimate proof that can be verified by PayPal. I had to re-send the money out of my own pocket to complete the deal.
I am now demanding a full refund and ask BestChange to take this case seriously. The exchanger’s behavior and documentation raise real concerns about fraud.
| NafaChange admin | August 5, 2025 08:39 |
| Alex | 46.226.163.* | July 23, 2025 22:28 |
| NafaChange admin | July 24, 2025 04:32 |
Your USDT to BTC exchange was completed on time, but we understand that your BTC withdrawal is currently frozen. This can sometimes happen due to AML & internal security checks.
Please contact our support team directly so we can assist you further and resolve the issue as quickly as possible. We're here to help and appreciate your patience.
| Daria Avramova | 104.28.98.* | July 15, 2025 12:41 |
| NafaChange admin | July 15, 2025 14:11 |
| Hammad Nisar | 178.80.240.* | July 1, 2025 16:38 |
Ordered completed in a jiffy.
Thanks C4changer.
Recommended for all.
| User | 183.171.97.* | June 25, 2025 14:18 |
And fast exchange I am use 3 year go
100% trust.
| Umar | 116.71.161.* | June 21, 2025 10:12 |
| Jalal | 41.92.52.* | June 19, 2025 13:50 |
Money well received faster than expected
Thank you.
| Rafaqat | 72.255.23.* | June 18, 2025 10:17 |
| Khurram Nazeer | 223.123.105.* | June 15, 2025 07:43 |
| Sergei Mosunov | 37.215.37.* | June 12, 2025 11:00 |
| NafaChange admin | June 12, 2025 11:14 |
| Sergei Mosunov | June 12, 2025 11:26 |
| NafaChange admin | June 12, 2025 15:33 |
| Sergei Mosunov | June 12, 2025 15:36 |
| NafaChange admin | June 12, 2025 15:41 |
| Sergei Mosunov | June 12, 2025 15:42 |
| Sergei Mosunov | June 12, 2025 15:43 |
| NafaChange admin | June 12, 2025 15:46 |
| Sergei Mosunov | June 12, 2025 15:47 |
| NafaChange admin | June 12, 2025 15:48 |
| Sergei Mosunov | June 12, 2025 15:49 |
| NafaChange admin | June 12, 2025 15:53 |
| Sergei Mosunov | June 12, 2025 15:54 |
| NafaChange admin | June 12, 2025 16:45 |
| Sergei Mosunov | June 12, 2025 17:02 |
| Sergei Mosunov | June 13, 2025 07:39 |
| NafaChange admin | June 13, 2025 08:28 |
| Sergei Mosunov | June 13, 2025 08:35 |
| NafaChange admin | June 13, 2025 09:07 |
| Khurram Nazeer | 223.123.107.* | June 12, 2025 06:25 |
| George | 217.142.21.* | June 11, 2025 10:03 |
| Mohsin Ali | 223.123.93.* | June 11, 2025 09:13 |
| Qaser Abbas | 37.111.174.* | June 10, 2025 18:01 |
| Muhammed Israr | 182.184.136.* | June 6, 2025 10:05 |
| hameed Ullah Khan Niazi | 117.102.61.* | June 6, 2025 07:17 |
| Hasanka Madushan | 112.134.144.* | June 6, 2025 03:38 |
| Khurram Nazeer | 223.123.111.* | June 5, 2025 11:43 |
| Muhammad Rashid | 203.135.5.* | June 5, 2025 10:06 |
| Shahid Ali Channa | 154.198.69.* | June 3, 2025 10:08 |
| Aamir | 154.81.231.* | June 3, 2025 06:45 |
| Denis | 188.212.135.* | May 19, 2025 09:54 |
| BestChange admin | May 19, 2025 10:45 |
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| NafaChange admin | May 19, 2025 13:41 |
| BestChange admin | June 2, 2025 14:11 |
Denis, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.
Sincerely, administration of the BestChange exchanger monitor.
| Denis | June 2, 2025 19:13 |
| Qaisar abbas | 104.28.218.* | June 2, 2025 17:07 |
And fast exchange I am use 3 year go
% trust.
NafaChange exchanger's most popular directions for the last 30 days:

