NafaChange exchanger

Hello Richard Whitney,
We understand your concern and frustration, and we’re sorry for the inconvenience caused. Please note that your transaction was successfully completed on the blockchain, which is why it appears successful on Tronscan.

However, the current hold is due to an AML (Anti-Money Laundering) compliance check triggered by the wallet system, not by us. This is a standard security procedure applied automatically when a transaction is flagged as high risk.

We want to clarify that we are not scamming users. We are an established service provider, and we do not have any benefit in blocking client funds. This verification process is not under our control, and until it is completed, we do not have access to accept, move, or refund the funds.

Once the required documents and source-of-funds verification are completed, the hold will be reviewed and resolved accordingly. We kindly request your cooperation so this matter can be completed as soon as possible.

Thank you for your patience and understanding.

Which wallet system are you using?
I'm using NoOnes as well, it's a proven exhcnage service.

hey, if you can't use it, refund me.

And I can't disclose my privacy to you ***
That's why, return to me.

Richard Whitney, Please note that when you create an order, it is only processed after you approve and agree to the AML and KYC terms by checking the required boxes. These compliance checks are part of the standard procedure and apply to all users.

It's successful. And it's through legal process. But you're asking it even ID documents and other sensitive information.
I can't do that, I can't trust you ***

Hey refund my money. $100

This is a *** service!

This service started ***. They obviously showed me the success message from the payment page and hold my money and asking complex documents.

*** Please be careful of this service EVERYBODY.

Https://tronscan.org/#/transaction/bfd2582f694b352be776ca685a2bf2222f904ce7c395644ecff1553f5825ee1f

This is the transaction link which it's successful.
And it's from NoOnes exchange platform, which is trusted.
This is their address: https://tronscan.org/#/transaction/bfd2582f694b352be776ca685a2bf2222f904ce7c395644ecff1553f5825ee1f

You must resolve that with your wallet systems.

Or refund it to me. It's just $100, why are you going to steal it?

*** service.

Hello Richard,

We are checking this information. Please wait.

Kind regards, BestChange administration.

Richard Whitney, Please check by yourself.it's AML violation issue

Don't Use This Platform

No it's not. I initiated it from NoOnes platform, which is trusted and legal.

https://tronscan.org/#/transaction/bfd2582f694b352be776ca685a2bf2222f904ce7c395644ecff1553f5825ee1f
https://noones.com/

Hey Nafa, if you can't remove frozen, return my funds.

Nafa, You can't steal that money. NoOnes is a legal exchange platform than you!

And don't close this claim, you're scamming.

I'll keep this open forever until I get my funds back.

You can't run off.

Richard Whitney, Your funds have been frozen due to anti-money laundering (AML) compliance checks, and your cooperation is required to release the funds. We appreciate your understanding. Thank you.

No, it's a ***

NoOnes is a publically trusted platform.

I've used that and made hundereds of transactions using it.

You refund that money to me.

You freeze every customer's funds saying it's due to AML checks.

You've started scamming.

Richard Whitney, Sir, why are you doing this to us? We truly haven’t done anything wrong to you. The issue is related to AML (anti-money-laundering) compliance, but you keep renewing the claim again and again. There is no other solution except completing the verification.

Your funds are frozen because of the transaction on your side — not because of us. Why would we do any kind of scam on such a big platform? Our reputation matters to us as well.

We completely understand that frozen funds are stressful, but this situation is not in our control. Because of a single transaction, even our funds could be put at risk. This is why the wallet flagged your $100 under AML rules.

Please cooperate and complete the verification so this can be resolved.

Hello,

Dear user, please refrain from duplicating complaints and engage in a constructive dialogue within this review thread.

Thank you for your patience and understanding.

Hi BestChange admin, Nafa is also repeating the same issue.
They're asking my ID docs. My funds are not violated to the AML policy. I checked with other platforms and it's green. Nafa is bad.

$100 is not important to me. I just want that Nafa platfrom lose more than that money.

Nafa, you should feel guilty. BAD Platform ever!

Richard Whitney, Please contact to our whatsapp support team for resolve this issue. Thanks

Give me your whatsapp number.

Richard Whitney, Its mentioned on website with whatsapp button. Thanks

Don't close this until it's resolved.

Richard Whitney, you have to contact to our support, how can we sort without talk?

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Galina, Thank you for your feedback. We would like to clarify this situation for transparency.

As clearly stated on our website and order form, PayPal payments are processed as Goods & Services by default. Customers are informed that if they prefer Friends & Family, they must notify us before the order is processed. In this case, no such request was received.

The transaction was completed successfully on our end exactly as ordered. The temporary hold or limitation of funds is entirely a PayPal decision, not something we control or benefit from. We do not receive, freeze, or manage PayPal-held funds, nor do we charge additional fees for this situation. We understand this experience can be frustrating, but the order was fulfilled correctly and according to the stated terms

We always recommend customers review PayPal’s payment options and policies carefully before placing an order, and we remain available to answer questions prior to processing.

Thank you for your understanding.

Https://prnt.sc/iKxOf6O_0Q7p — ïîñëå ðàçìåùåíèÿ çàêàçà
https://prnt.sc/Hp0MhLqS_rC2 — After placing
Where can I specify this after submitting the application?
Why is there no information about possible freezing of funds?
Where is the information that by default it is sent as Goods and Services?
https://prnt.sc/Fj-V5vxDPERk — it simply says that if the shipment is sent as goods and services, a commission is charged.
Why isn't it written like this: if you haven't specified how to send the transaction, we will process it as Goods and Services and... etc.
From a legal point of view, your text does not provide the user with complete information about possible risks and losses, which by default constitutes fraud.
Moreover, if I cannot use the funds sent by the company, then the contract has not been fulfilled!
You can use the funds I transferred, so why can't I use mine?!

Galina, We appreciate your detailed message and would like to clarify the points raised.

The order form and payment instructions state that if a customer wishes the PayPal payment to be processed as Friends & Family, this must be communicated before and after the order is placed or processed. If no preference is specified, the transaction is processed using the default method.

PayPal account holds, limitations, or temporary freezes are not initiated or controlled by us. These are actions taken solely by PayPal based on their internal risk assessment, account history, or compliance checks. Because this process is external and varies by user and region, we cannot predict or guarantee whether PayPal will place a hold. This is a PayPal platform risk, not a service condition imposed by our company.

There is no misrepresentation or fraud. The service terms clearly indicate the payment methods, and PayPal’s own policies govern fees, holds, and account restrictions. Merchants are not legally required to list every potential PayPal risk, as these are already covered in PayPal’s user agreement, which all PayPal users accept when using the platform.

The contract was fulfilled in full. The payment was sent as requested, and the transaction was completed successfully on our side. A PayPal hold does not mean the funds were not sent or that the service was not delivered. It only means PayPal has temporarily restricted access based on their internal review process.

We do not have access to or control over funds held by PayPal. If PayPal has limited your access, this is an issue between you and PayPal. We are unable to release, refund, or override PayPal restrictions.

We understand your frustration, but responsibility for account holds, delays, or additional fees lies entirely with PayPal. We strongly encourage contacting PayPal Support directly for clarification on the hold duration and release conditions.

We remain available to answer questions before future orders to avoid misunderstandings.

Please show me where it is. Where does the application form say that you have to specify the type of transaction BEFORE submitting the application?

Galina, Please check here https://prnt.sc/CkrraaQigH8h

Well, you can see for yourself and read just as well as I can! The information here is ambiguous, and any debater would be on my side. I already understand that I won't achieve anything and that the company works terribly. Let these reviews advertise you and bestchange.com as a referee, too!

Galina, We've already provided you with all the payment screenshots, as the payment is complete on our end. Thank you.

Unfortunately, I cannot thank you. My money is frozen indefinitely! And I can't use it. The information on the website is not legally correct. I just don't want to get involved with you for $300. And the service is terrible. I can already see that I'm far from the first person to fall for this misinformation. Partners like this should be banned!

Hello Yan, We have an automated payment system. Orders are automatically paid when payment is received, but your order status will still not be shown as either confirmed or pending. Therefore, your order will remain unpaid until payment is received. We hope for your understanding. Thank you.

Whether this is an automated payment or not, I'm writing so that you can react to the fact that this is your account with different wallets, and the money is most likely in your possession.

Yan, If you send a payment to the same address that was generated using your order ID, the blockchain confirmations will display all the information, and your order status will also show as paid. Thank you

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Kristina, Your transactions were processed under our clearly stated terms. You chose the PayPal “Friends and Family” (FNF) option.

As clearly stated in our terms and confirmed before completion, FNF transfers include a $10 fee per $500. Since your total three exchange orders covered three transactions, the $30 difference reflects this standard fee. Nothing was deducted unfairly. All fees and terms are available before completion.

We understand you may have missed reading the terms, but they are visible and available before competition of any order. Our team processed your transaction exactly as per policy.

We kindly request you to carefully read the terms and conditions next time to avoid confusion or misinterpretation. Thank you

The terms and conditions describing this deduction appeared only after the payment, not before. There was no clear information provided prior to payment, and after paying, the only options were either to receive a refund with a 15% commission or to lose $10 per PayPal transaction.

This practice does not correspond to normal or fair business operations, and I therefore demand a full refund of $30 unfairly taken commission to the original payment method USDT TRC 20 TMscYvDn1bQXLt7iqdGWNagG5vAPFTUtsP

All proofs are attached here: https://imgur.com/a/Ik3F5L1.

Kristina, We reviewed your concern again. The PayPal Friends and Family (FNF) fee is not a hidden charge. It is clearly displayed when orders is on pending and before complete as well.The 15% refund fee you mentioned only applies when a user cancels an active order before completion, not in your case.

Your exchanges were processed exactly as per our stated policy, and no unfair deduction was made. We appreciate your understanding.

Dear BestChange Administration,
Please kindly review this situation yourselves.
The commission information was not indicated anywhere before the transaction, and it only appeared after the payment was already completed.
In other words, the exchanger displayed the terms and fees only after the i have already paid, which means the i could not be informed beforehand.
All proofs are attached here: https://imgur.com/a/Ik3F5L1.
Could you please check whether this exchanger operates in compliance with BestChange rules and fair business standards, if the commission terms were hidden until after payment?
Thank you for your attention and understanding.
Best regards, Kris.

Kristina, By default, all PayPal exchanges on our platform are processed as “Goods & Services.” The “Friends and Family” (FNF) option is only used when a client specifically requests it after placing the order. You made this request accordingly

As clearly stated in our terms, FNF transfers include a $10 handling fee per $500. This information is available on the site before order completion.

You chose the FNF option and confirmed the exchange after being informed. It is therefore not correct to claim the fee was hidden or added later. The transaction followed your selected method and our posted terms.

Thank you

Still not resolved, your comments are not connected to the issue that hidden fees are applied after payment without any notifications BEFORE payment. I request to make refund.

Refund 30$. 10$ per each hidden commission.

Kristina, Your statement is incorrect. The $10 FNF handling fee was never hidden. It is stated in our terms and clearly mentioned when a client chooses the “Friends and Family” option.

By default, all PayPal transactions are processed as “Goods & Services.” You specifically requested to change your order to “Friends and Family,” and only then was the FNF fee applied, as per policy.

If you had chosen to continue with “Goods & Services,” no such charge would apply. The FNF option was your decision after order placement.

No hidden or post-payment fees were added. The transaction followed your selected method and the clearly stated terms.

Thank you for understanding

Please show screenshot where it is stated BEFORE order placement. I have all proofs that it is not. Therefore, I asked in chat BEFORE order placement. All proofs are attached here: https://imgur.com/a/Ik3F5L1.

Kristina, Our system does not allow adding or changing terms after payment. All service terms, including the $10 FNF handling fee, are displayed on the website before the order is complete.

You were informed in chat before completion when you requested to change your order type from “Goods & Services” to “Friends and Family.” That fee applies only to the FNF option, which you specifically chose.

We request BestChange administration to review, as it confirms our compliance with stated rules and transparent guidelines before order completion.

Where? Please proof that. So may words 0 evidence that all terms are clearly displayed before order placed.

Waiting for the proofs. I have that it is not. If you don't have, then provide 30$ refund on each transaction.

Kristina, We have already provided a clear explanation and stand by our terms. The $10 fee per $500 for the Friends & Family (FNF) option is stated on the exchange page and applies only when a user specifically requests this method instead of the default “Goods & Services.”

You made this request in chat before payment, and the fee was explained at that time — therefore, it was not hidden or added afterward.

We again request BestChange administration to review, all details are mentioned upon before the transaction was completed.

Thank you for understanding.

Provide proofs that it was before. You still did not provide that.

Kristina, Please read this "You made this request in chat before payment, and the fee was explained at that time — therefore, it was not hidden or added afterward." We mentioned that if you want friends and family transaction let us know before creating exchange and this is mentioned before you creating exchange you can check this.

Please show screenshots from the website BEFORE purchase with clear rules.

Kristina, All fee and service details are displayed on the exchange page before any order is completed. Our system does not allow hidden or post-payment changes.
Additionally, when you requested to change your payment type to Friends & Family (FNF), your pending order page shows that this method carries a $10 fee per $500, as stated in our terms. You acknowledged and confirmed to proceed under these terms before payment.

The transaction was processed exactly as per your selected method and our published conditions. terms were visible and mentioned before order completion.

Thank you.

You have confirmed that the commission is displayed only after the payment has been processed. This constitutes a lack of transparency and misleading pricing, as the “amount to receive” shown before payment does not reflect the actual amount after commission deduction.
I demand a refund of $10 for each of the three transactions — a total of $30 USD — for commissions that were hidden before exchange.

Kristina, We tell you after you confirm us that you need this transaction as friends and family.

Proof that please.

Kristina, .As you can see, all of this is stated on the website, and if a user specifically wants to receive it through friends and family, You informed us about it and also mentioned on terms when order is pending, so we completed accordingly. Thanks

The point is that you don't put it BEFORE purchase, so I enter amount to receive > I should receive it, but after payment I see new terms that were not mentioned before. How could I predict that I will receive 30$ LESS? It is your mistake that you don't put it before purchase. Therefore you still did not provide any proof that it is stated in terms on the website. I have proof that it was not stated, proof is here https://imgur.com/a/Ik3F5L1.

Kristina, Your claim is still incorrect. The fee information is displayed before order completion, and our system does not allow any post-payment modification of terms. By default, all PayPal orders are processed as Goods & Services with no additional handling fee.
You specifically requested in chat to switch your order to Friends & Family (FNF).
This option carries a $10 fee per $500, and our operator informed you of this before payment, exactly as shown in the chat history.

No
1) Your operator did not inform before payment
2) This info must be displayed before order placed, not after I sent money. If it is not displayed before money transferred to you – then it is fraudulent. I can send you money back from 3 PayPal's. Will you give me all back to crypto without 15% commission? I Suppose the answer is not so it is Fraudulent as you did not show terms anywhere before money transferred to you. So as a client I will know REAL TERMS only after payment. It is my claim that it is not how it should work. You must show it before, If I knew you take 10$ on each transaction – I wouldn't place orders for exchange. I claim to receive 30$ back for commissions that appear only after order placed.

Kristina, Hello,
We understand your concern, but you are not using PayPal for the first time, so you already know that PayPal charges fees — especially on Friends & Family transactions. Before creating an order, we also provide a link explaining that PayPal currently charges fees in both directions. It’s important for every user to know PayPal’s own charges before using the service, as these fees are set by PayPal, not by us.

Regarding the transaction type: as clearly mentioned in our instructions, if the PayPal email you provide does not accept Goods & Services payments and shows an error at the time of sending, we automatically send the funds via Friends & Family.
If all three of your PayPal emails were able to receive Goods & Services payments, then you would have been charged the standard receiving fee by PayPal — because that’s simply how Goods & Services works. The only difference is:

Goods & Services: receiving fee is charged

Friends & Family: no receiving fee, but sending-side fees may apply

As for displaying additional fees — everything required by BestChange is already added in our Deadline Instructions, which appear before you create the order, not after. These conditions are visible to every user beforehand.

Given the above, the claims in this complaint are unfounded.
We respectfully request BestChange to close this case, as it is baseless and negatively impacts our reputation despite us fully following the stated instructions and platform requirements.

1. You didn't add this info to your website
2. Your message states that you agree that it should have been mentioned before payment proceed, then I request refund of 30$ that were taken without info before purchase to my address
3. This was my first purchases at your website, don't lie.

Kristina,
We appreciate your follow-up. However, our website and BestChange profile both include clear information that all PayPal transactions may be subject to PayPal’s own fees, depending on the transaction type and country. These are external charges applied directly by PayPal, not by NafaChange, and they are visible during the payment process before confirmation.

Please note that we do not — and cannot — control PayPal’s deduction policies. The $30 you mentioned was not taken by us; it was a standard receiving-side fee imposed by PayPal when the funds were sent as a Goods & Services transaction. This is consistent with PayPal’s publicly stated policy and applies to all merchants equally.

Additionally, every order page on our website includes a “Fee Policy” notice and a link to PayPal’s official documentation for user reference. All customers are expected to review these details before confirming their transaction.

Therefore, since NafaChange received the exact net amount after PayPal’s deduction, there is no overcharge or error on our part, and a refund is not applicable.

We consider this matter closed and respectfully request BestChange to finalize the case.

Best regards,
NafaChange Admin

You took this comission, not PayPal. Proofs https://imgur.com/a/Ik3F5L1. On Ukranian cards there is no commission from PayPal. Case is not closed as you did not show commissions BEFORE payment. And took 30$ more. I request refund for this 30$ amount. I sent you email with Original Payment USDT TRC-20 address for 30$ that you charged more. After refund we will consider matter closed.

Kristina,
We reviewed your message again, along with the link you provided. The information you are referring to does not reflect PayPal’s global fee policy. PayPal’s fees vary by country, card issuer, account type, currency, and transaction category. The fact that some Ukrainian banks do not charge a fee in certain cases does not mean that PayPal never charges fees.

For your transaction, PayPal deducted the standard Goods & Services receiving fee, which is applied automatically by PayPal’s system — not by NafaChange. We received the exact net amount after PayPal’s deduction, which means:

No extra commission was added by us

No hidden fee was applied

No overcharge occurred on our side

As previously stated, NafaChange cannot modify, remove, or influence PayPal’s deductions, and these fees are visible on PayPal’s side before the sender confirms payment.

Regarding your request for a refund of $30:
This amount was not charged by NafaChange, and therefore cannot be refunded by us. A refund can only be issued by the party that received the fee — in this case, PayPal.

We have provided full clarification multiple times, and the facts remain unchanged.
NafaChange followed all the rules, and there is no mistake or misconduct on our part.

For these reasons, we again request BestChange to close this case as resolved.

I sent to this 3 wallets before from my PayPal, there are 0 fees charged by PayPal.

Kristina, Sir please our rates are already the best, and PayPal fees vary from country to country. If the transaction is done within the same country, then PayPal usually doesn’t charge fees on Friends & Family payments. But when the transaction is between different countries, PayPal applies international charges — this is not our fault. Your account and ours are registered in different countries, which is why fees are applied.

I sent from different county, it does not charge fees. This fee you took.

Show proofs how much you sent and we will see it is PayPal's fee or you took. Om my email ***.

Kristina, OKay we will provide you proofs

No email from you.

Kristina, please wait sir we will in touch you through email and provide you screenshot. Can you please contact us on whatsapp?

What is your what's app?

Kristina, Contact our What'sApp support

Hello Nadezhda,
We sincerely appreciate your message and the opportunity to clarify the situation.

Please note that we have never intended to mislead or inconvenience any customer. We can provide screenshots as proof showing the exact error message received from PayPal, which stated:
“We can’t complete this transaction. The recipient has exceeded the receiving limit and must provide more information to lift the limit.”

We made multiple attempts to send the funds — despite the risk that repeated failed attempts could potentially restrict our own PayPal account. As soon as the transaction was successfully processed, your order was immediately completed.

According to the rules and regulations clearly stated in our service policy, a refund requested before the order completion time is subject to refund charges. The delay in completing your order occurred solely due to the receiving limits on your PayPal account, not due to any issue on our side.

Lastly, regarding your mention of PayPal freezing the funds — please note that PayPal may hold or review transactions for its own security reasons. However, “Friends and Family” transfers are never frozen by PayPal; only “Goods and Services” payments may be subject to such holds.

We hope this clarifies the matter. We remain available to provide any further details or evidence if required.