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nafachange.com exchanger website screenshot

NafaChange exchanger

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Status: active NafaChange reviews: 028173351
Exchange rates: 1336 Volet TS:
Reserve: $211 135 627 Perfect Money TS: 898.00
Age: 6 years 8 months WebMoney BL:
On BestChange: 2 years 5 months MyWOT rating: 3.8
Country: Malaysia Forums:
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When creating a financial claim, please make sure that the exchange regulations specified on the website NafaChange have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:

  1. The regulated exchange period has not expired yet.
  2. The exchanger's regulations were violated. For example, the incoming transaction did not pass the AML check.

Be sure to indicate the exchange order number. It will help the NafaChange administrator resolve the problem more quickly.

If you didn't like the NafaChange's service and want to write about it, use the Comment review type.

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Kristina 45.139.76.* October 28, 2025 06:01
Personal data was removed by the monitor's administration
The review is being checked by the monitor's administration
Profanities and abusive language were removed by the monitor's administration
RECEIVED 10$ less on transactions ***, ***, ***. Total 30$ Less. Terms and Conditions written ONLY after PAYMENT. No info BEFORE you pay. After payment you either receive refund with 15% commission or 10$ less on PayPal. I received 30$ less in total. I ask to make 30$ refund on original payment method as it is ***, not a proper work.
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BestChange admin October 28, 2025 06:21
Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.
NafaChange admin October 28, 2025 06:32
Hello Kristina, Your transactions were processed under our clearly stated terms. You chose the PayPal “Friends and Family” (FNF) option.

As clearly stated in our terms and confirmed before completion, FNF transfers include a $10 fee per $500. Since your total three exchange orders covered three transactions, the $30 difference reflects this standard fee. Nothing was deducted unfairly. All fees and terms are available before completion.

We understand you may have missed reading the terms, but they are visible and available before competition of any order. Our team processed your transaction exactly as per policy.

We kindly request you to carefully read the terms and conditions next time to avoid confusion or misinterpretation. Thank you
Claim solved
Kristina October 28, 2025 08:10
The terms and conditions describing this deduction appeared only after the payment, not before. There was no clear information provided prior to payment, and after paying, the only options were either to receive a refund with a 15% commission or to lose $10 per PayPal transaction.

This practice does not correspond to normal or fair business operations, and I therefore demand a full refund of $30 unfairly taken commission to the original payment method USDT TRC 20 TMscYvDn1bQXLt7iqdGWNagG5vAPFTUtsP

All proofs are attached here: https://imgur.com/a/Ik3F5L1.
Claim renewed
NafaChange admin October 28, 2025 08:17
Kristina, We reviewed your concern again. The PayPal Friends and Family (FNF) fee is not a hidden charge. It is clearly displayed when orders is on pending and before complete as well.The 15% refund fee you mentioned only applies when a user cancels an active order before completion, not in your case.

Your exchanges were processed exactly as per our stated policy, and no unfair deduction was made. We appreciate your understanding.
Claim solved
Kristina October 28, 2025 09:03
Dear BestChange Administration,
Please kindly review this situation yourselves.
The commission information was not indicated anywhere before the transaction, and it only appeared after the payment was already completed.
In other words, the exchanger displayed the terms and fees only after the i have already paid, which means the i could not be informed beforehand.
All proofs are attached here: https://imgur.com/a/Ik3F5L1.
Could you please check whether this exchanger operates in compliance with BestChange rules and fair business standards, if the commission terms were hidden until after payment?
Thank you for your attention and understanding.
Best regards, Kris.
Claim renewed
NafaChange admin October 28, 2025 09:31
Kristina, By default, all PayPal exchanges on our platform are processed as “Goods & Services.” The “Friends and Family” (FNF) option is only used when a client specifically requests it after placing the order. You made this request accordingly

As clearly stated in our terms, FNF transfers include a $10 handling fee per $500. This information is available on the site before order completion.

You chose the FNF option and confirmed the exchange after being informed. It is therefore not correct to claim the fee was hidden or added later. The transaction followed your selected method and our posted terms.

Thank you
Claim solved
Kristina November 6, 2025 10:29
Still not resolved, your comments are not connected to the issue that hidden fees are applied after payment without any notifications BEFORE payment. I request to make refund.
Claim renewed
Kristina November 6, 2025 10:37
Refund 30$. 10$ per each hidden commission.
NafaChange admin November 6, 2025 14:47
Kristina, Your statement is incorrect. The $10 FNF handling fee was never hidden. It is stated in our terms and clearly mentioned when a client chooses the “Friends and Family” option.

By default, all PayPal transactions are processed as “Goods & Services.” You specifically requested to change your order to “Friends and Family,” and only then was the FNF fee applied, as per policy.

If you had chosen to continue with “Goods & Services,” no such charge would apply. The FNF option was your decision after order placement.

No hidden or post-payment fees were added. The transaction followed your selected method and the clearly stated terms.

Thank you for understanding
Claim solved
Kristina November 6, 2025 16:54
Please show screenshot where it is stated BEFORE order placement. I have all proofs that it is not. Therefore, I asked in chat BEFORE order placement. All proofs are attached here: https://imgur.com/a/Ik3F5L1.
Claim renewed
NafaChange admin November 7, 2025 04:22
Kristina, Our system does not allow adding or changing terms after payment. All service terms, including the $10 FNF handling fee, are displayed on the website before the order is complete.

You were informed in chat before completion when you requested to change your order type from “Goods & Services” to “Friends and Family.” That fee applies only to the FNF option, which you specifically chose.

We request BestChange administration to review, as it confirms our compliance with stated rules and transparent guidelines before order completion.
Claim solved
Kristina November 7, 2025 19:57
Where? Please proof that. So may words 0 evidence that all terms are clearly displayed before order placed.
Kristina November 7, 2025 19:58
Waiting for the proofs. I have that it is not. If you don't have, then provide 30$ refund on each transaction.
Claim renewed
NafaChange admin November 8, 2025 10:49
Kristina, We have already provided a clear explanation and stand by our terms. The $10 fee per $500 for the Friends & Family (FNF) option is stated on the exchange page and applies only when a user specifically requests this method instead of the default “Goods & Services.”

You made this request in chat before payment, and the fee was explained at that time — therefore, it was not hidden or added afterward.

We again request BestChange administration to review, all details are mentioned upon before the transaction was completed.

Thank you for understanding.
Claim solved
Kristina November 10, 2025 17:52
Provide proofs that it was before. You still did not provide that.
Claim renewed
NafaChange admin November 10, 2025 18:35
Kristina, Please read this "You made this request in chat before payment, and the fee was explained at that time — therefore, it was not hidden or added afterward." We mentioned that if you want friends and family transaction let us know before creating exchange and this is mentioned before you creating exchange you can check this.
Claim solved
Kristina November 10, 2025 18:54
Please show screenshots from the website BEFORE purchase with clear rules.
Claim renewed
NafaChange admin November 11, 2025 04:39
Kristina, All fee and service details are displayed on the exchange page before any order is completed. Our system does not allow hidden or post-payment changes.
Additionally, when you requested to change your payment type to Friends & Family (FNF), your pending order page shows that this method carries a $10 fee per $500, as stated in our terms. You acknowledged and confirmed to proceed under these terms before payment.

The transaction was processed exactly as per your selected method and our published conditions. terms were visible and mentioned before order completion.

Thank you.
Claim solved
Kristina November 11, 2025 14:42
You have confirmed that the commission is displayed only after the payment has been processed. This constitutes a lack of transparency and misleading pricing, as the “amount to receive” shown before payment does not reflect the actual amount after commission deduction.
I demand a refund of $10 for each of the three transactions — a total of $30 USD — for commissions that were hidden before exchange.
Claim renewed
NafaChange admin November 11, 2025 15:48
Kristina, We tell you after you confirm us that you need this transaction as friends and family.
Claim solved
Kristina November 11, 2025 15:52
Proof that please.
Claim renewed
NafaChange admin November 12, 2025 08:28
Kristina, .As you can see, all of this is stated on the website, and if a user specifically wants to receive it through friends and family, You informed us about it and also mentioned on terms when order is pending, so we completed accordingly. Thanks
Claim solved
Kristina November 13, 2025 19:10
The point is that you don't put it BEFORE purchase, so I enter amount to receive > I should receive it, but after payment I see new terms that were not mentioned before. How could I predict that I will receive 30$ LESS? It is your mistake that you don't put it before purchase. Therefore you still did not provide any proof that it is stated in terms on the website. I have proof that it was not stated, proof is here https://imgur.com/a/Ik3F5L1.
Claim renewed
NafaChange admin November 14, 2025 05:36
Kristina, Your claim is still incorrect. The fee information is displayed before order completion, and our system does not allow any post-payment modification of terms. By default, all PayPal orders are processed as Goods & Services with no additional handling fee.
You specifically requested in chat to switch your order to Friends & Family (FNF).
This option carries a $10 fee per $500, and our operator informed you of this before payment, exactly as shown in the chat history.
Claim solved
Kristina November 16, 2025 21:31
No
1) Your operator did not inform before payment
2) This info must be displayed before order placed, not after I sent money. If it is not displayed before money transferred to you – then it is fraudulent. I can send you money back from 3 PayPal's. Will you give me all back to crypto without 15% commission? I Suppose the answer is not so it is Fraudulent as you did not show terms anywhere before money transferred to you. So as a client I will know REAL TERMS only after payment. It is my claim that it is not how it should work. You must show it before, If I knew you take 10$ on each transaction – I wouldn't place orders for exchange. I claim to receive 30$ back for commissions that appear only after order placed.
Claim renewed
NafaChange admin November 17, 2025 10:33
Kristina, Hello,
We understand your concern, but you are not using PayPal for the first time, so you already know that PayPal charges fees — especially on Friends & Family transactions. Before creating an order, we also provide a link explaining that PayPal currently charges fees in both directions. It’s important for every user to know PayPal’s own charges before using the service, as these fees are set by PayPal, not by us.

Regarding the transaction type: as clearly mentioned in our instructions, if the PayPal email you provide does not accept Goods & Services payments and shows an error at the time of sending, we automatically send the funds via Friends & Family.
If all three of your PayPal emails were able to receive Goods & Services payments, then you would have been charged the standard receiving fee by PayPal — because that’s simply how Goods & Services works. The only difference is:

Goods & Services: receiving fee is charged

Friends & Family: no receiving fee, but sending-side fees may apply

As for displaying additional fees — everything required by BestChange is already added in our Deadline Instructions, which appear before you create the order, not after. These conditions are visible to every user beforehand.

Given the above, the claims in this complaint are unfounded.
We respectfully request BestChange to close this case, as it is baseless and negatively impacts our reputation despite us fully following the stated instructions and platform requirements.
Claim solved
3
CommentRemove
Djordje Markovic 89.111.241.* November 17, 2025 09:35
First time using their services, btc to payoneer, everything went smoothly and fast, I highly recommend Nafachange.:)
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Yasir Arfat 154.91.164.* November 11, 2025 07:02
Mention of a third-party resource was removed by monitor's administration
*** gets solid mentions for being a *reliable ecurrency exchange*. The *** index shows a *5star rating from over 2,375 reviews*, which suggests most users are happy with the service. People often highlight its *userfriendly interface*, *competitive exchange rates*, and *responsive customer support* as the key strengths.

That said, other platforms also get great feedback. *BestChange* is praised for its *tight security checks* and *wide range of options*, while *** boasts a *4star rating from 1,767 reviews* and is frequently called the “best USDT exchanger in Asia”.

So, if you’re looking for a quick thumbsup, *** 5star reviews are a strong indicator of trust, but it’s worth comparing rates and fees with BestChange or *** to see which fits your needs best.

*Followup ideas:*
- What specific currencies or payment methods are you planning to use?
- Are you more focused on speed, fees, or security when choosing an exchanger?
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Tariq 154.80.110.* November 6, 2025 05:40
Great exchange. Very good working. 100% Trusted.
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Fouzia bibi 154.81.240.* November 4, 2025 05:56
Very nice exchange site and good price and 100% trust
Fast exchange service provide.
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Nadezhda 91.75.98.* October 20, 2025 10:38
According to the information available, the exchanger has no financial obligations to this user
Profanities and abusive language were removed by the monitor's administration
Hello,
Two days ago, I attempted to make an exchange through this service, sending $2,000 in cryptocurrency to receive funds via PayPal. After completing the transaction, the representatives of the exchanger informed me that my PayPal account had supposedly exceeded the funding limit, which is completely untrue — I haven’t used this account for several months.

To rule out any mistake on my side, I offered them to send the funds to my friend’s PayPal account, but the exchanger sent me the same “screenshot” of the error again. Then, I provided another acquaintance’s PayPal — a new account created just two weeks ago, with minimal transaction history (only one top-up of $50). Yet, I received the same “screenshot” claiming that the funding limit was exceeded. This clearly shows that the exchanger is providing fake evidence and misleading clients.

When I requested a refund, the operator replied that the refund was possible only with a 10% fee deduction, meaning I would receive $200 less than I sent. Moreover, my funds have been frozen for two days already, and essentially I am being asked to pay $200 for the “freezing” of my own money, which constitutes fraudulent behavior.

I ask the BestChange administration to thoroughly investigate this exchanger, take appropriate measures, and warn other users about this potential ***.
Expand (1)
NafaChange admin October 20, 2025 20:58
Hello Nadezhda,
We sincerely appreciate your message and the opportunity to clarify the situation.

Please note that we have never intended to mislead or inconvenience any customer. We can provide screenshots as proof showing the exact error message received from PayPal, which stated:
“We can’t complete this transaction. The recipient has exceeded the receiving limit and must provide more information to lift the limit.”

We made multiple attempts to send the funds — despite the risk that repeated failed attempts could potentially restrict our own PayPal account. As soon as the transaction was successfully processed, your order was immediately completed.

According to the rules and regulations clearly stated in our service policy, a refund requested before the order completion time is subject to refund charges. The delay in completing your order occurred solely due to the receiving limits on your PayPal account, not due to any issue on our side.

Lastly, regarding your mention of PayPal freezing the funds — please note that PayPal may hold or review transactions for its own security reasons. However, “Friends and Family” transfers are never frozen by PayPal; only “Goods and Services” payments may be subject to such holds.

We hope this clarifies the matter. We remain available to provide any further details or evidence if required.
Claim solved
3
CommentRemove
Alex 5.61.88.* October 15, 2025 18:21
Everything went smoothly, fast transaction and fair rate. Thanks for the reliable service!
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Rimma 109.81.29.* October 5, 2025 10:39
According to the information available, the exchanger has no financial obligations to this user
Are you insane?.. How I ended up paying some random 36$ comission to PayPal for this transaction while normal comission is ~6 times less than that? You obviously failed and I want 30$ to be sent to my PayPal account.
Expand (6)
NafaChange admin October 6, 2025 05:02
Hello Rimma, Two payment method in paypal goods & services and friends & family. We usually work with PayPal for payments for goods and services. We have fulfilled your order in accordance with our website terms and conditions. Payments are processed by default through PayPal Goods & Services.

If you would prefer to use the Friends and Family service in the future, please let us know immediately after placing your order. I hope you understand and we will work together again in the future. Thank you
Claim solved
Rimma October 6, 2025 06:52
Well you sent me a screenshot of this payment, so I saw it with my own eyes. You made double exchange which I didn't ask for. Every other exchange send me USD, but you transferred USDT-USD-CZK with inadequate exchange rate and a ridiculous commission. I lost approximately 95$ on your exchange so please stop ignoring me and closing the case.
Claim renewed
NafaChange admin October 6, 2025 10:56
Rimma, Your order was processed exactly as requested through PayPal Goods & Services, which includes PayPal’s own transaction and currency conversion fees. These charges are set by PayPal and are beyond our control.

We did not perform a double exchange or apply any extra commission from our side. The full amount you received matches the rate and payment method shown on your order page at the time of placement.

For future exchanges, if you prefer to receive funds via PayPal Friends & Family to avoid such fees, please specify that before completing your order.

Thank you for your understanding.
Claim solved
Rimma October 6, 2025 16:51
Please stop lying. Every exchange send me usd --> usd. You previously did so. Now you sent me usd --> czk, which adds to transaction 4 normal fee for goods and services, okay? and extra loss for exchange i didn't ask for. I'm saying once again, i use exchanges often, and you are first exchange who acts like that and blame it on customers instead.
Claim renewed
Rimma October 6, 2025 16:52
My claim is not about purpose of transaction. I'm saying that you did wrong another thing. You understand what I'm saying or not?
NafaChange admin October 7, 2025 04:12
Rimma, Your order was processed correctly through PayPal Goods & Services, as stated on our website. This method includes PayPal’s own commission and conversion fees, which we do not control or modify. The transaction was executed exactly as per your confirmed order details and the rate displayed at the time of exchange.

If you prefer PayPal Friends & Family for future transactions, please inform us before confirming your order.

We have fulfilled our part of the deal in full accordance with the stated terms.
Claim solved
3
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Nick 216.103.15.* September 26, 2025 07:26
There was an exchange on September 25th for $730 ETH to USDT and everything went smoothly. I recommend this service.
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Denis 178.222.160.* September 9, 2025 13:50
I’ve been using this exchanger to transfer from Payoneer to crypto, which is quite a rare service. They have never let me down. This time it was especially fast — the transaction was completed in just 3 minutes.
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Yagami 122.180.223.* September 7, 2025 10:56
The AML case arose due to high-risk markers in the assets that the user had sent
KYC is required
Profanities and abusive language were removed by the monitor's administration
When you go higher, they *** your money. The company is not registered. I asked where the company is based, and they literally wouldn’t say. They’re also asking for my legal documents and telling me my funds are frozen. How can someone provide their legal documents to a company whose details are not disclosed? is it registered or legit? they are not providing any information about their company, which should be publicly available.

Don't use this exchanger. Don't use. *** company.
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Yagami September 7, 2025 11:13
Warning: Do not use this exchanger! I exchanged $2,000 on September 9, 2025, and they *** me. They created *** screenshots claiming my funds were frozen, even though the Blockchain transaction was completed. Now they’re asking for legal documents to 'release' my funds. When I asked where their company is registered, they refused to disclose any details, which should be public information. Their website is unprofessional, and they’ve been rude and dismissive. Don’t trust them!
NafaChange admin September 7, 2025 12:25
Hello Yagami,
We are sorry to hear about your negative experience and would like to clarify a few important points.

Our platform strictly follows Anti-Money Laundering (AML) and compliance regulations. In some cases, transactions may be flagged as high-risk by the wallet provider or compliance system. When this occurs, funds are temporarily placed on hold until the client completes the necessary verification process.

Please note:

The funds are not held by us for personal use; they remain frozen under the wallet’s compliance system.

Verification is a mandatory requirement to ensure the safe release or refund of funds.

Company and compliance details are available upon request through official support channels.

Our priority is always to protect our clients and provide a secure, user-friendly environment. These situations, while rare, are part of international compliance standards and affect many exchanges worldwide.

We kindly ask you to complete the requested verification so that we can forward your documents to the wallet provider and resolve your case as quickly as possible.

Thank you for your understanding and cooperation.
Claim solved
Yagami September 7, 2025 14:07
My transaction hash clearly shows that the transfer is already completed. In crypto, once a transaction is confirmed, it cannot be frozen. So your claim about funds being frozen is false.

If the funds are really frozen in your wallet, then the exchange or wallet provider will ask you for verification, not me. Verification is always required from the account holder, not the sender.

Why should I give my personal documents to anyone? You are neither verified nor a registered company, and even on your website there is no proper information about your business. How can I trust an unknown company and hand over sensitive documents?

If verification was truly required, it should have been asked before the transaction, not after. Asking for documents now, once the transaction is already complete, makes no sense at all.

This looks like a ***. Why are you doing this? No genuine crypto company works this way, and I will not provide my documents to an unverified, unknown company.

Don’t trust this *** website.
Claim renewed
NafaChange admin September 7, 2025 20:22
Yagami, We understand your concerns and would like to clarify the situation.

While blockchain transactions are indeed irreversible, exchanges and wallet providers are required to comply with international Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) regulations. This means that in certain cases, even after a transaction is completed on the blockchain, the funds may be temporarily placed on hold within the exchange or wallet system until compliance checks are finalized.

Verification is always required from the account holder with whom the funds are currently held. This is why the request has been directed to you. Without this verification, the wallet provider cannot release or refund the funds, regardless of the blockchain status.

We want to emphasize:

Your documents are used solely for compliance purposes and are not stored or shared beyond the requirements of the wallet provider.

We have been providing exchange services for many years and strictly follow industry compliance standards.

These procedures are not unique to us; they are part of global financial regulations applied across major platforms.

We respect your decision regarding document submission, but please note that without completing the verification, the wallet provider will not be able to unfreeze or release your funds.

Our role here is to cooperate with you and ensure your details are securely forwarded to the wallet support team so they can act quickly on your case.

Thank you for your understanding and cooperation.
Claim solved
3
CommentRemove
Arun 103.90.238.* August 22, 2025 10:34
Personal data was removed by the monitor's administration
Issue has been successfully resolved by the exchanger's administration
According to the information available, the exchanger has no financial obligations to this user
Review: Total *** – Avoid at All Costs

I am writing this review for everyone considering using Nafachange, C4changer (they’re basically the same). I got to know about this exchange from bestchange.com.

On 21st April, I placed an order (Order ***) to transfer 0.0016 BTC to PayPal. After 3 days with no payment received, I contacted them. They claimed the amount was frozen and that I needed to complete verification. I submitted all requested documents the same day. They told me to wait for 7 days.

I waited 7 more days and followed up again. This time, they said my transaction was frozen under Anti-Money Laundering (AML) rules and I would need to wait 30 days.

After 30 days, I contacted them again, only to be told I now had to wait 60 more days. I patiently waited yet again. As verification is done already, they didnt ask any documents this time.

When I reached out after 90 days, they just said they would “check and reply.” and will inform me in couple of days. Now it has been 120 days (4 months), and when I contacted them again, they demanded:
Verification documents again
Complete BTC wallet transaction history
Full PayPal transaction history
A video showing all of this
This is unreasonable and unnecessary. I have done the verification and provided all the documents asked on the third day of transfer as per the request. BTC transactions are public on the blockchain, and I cannot share my PayPal history as it includes sensitive client details. When I refused, they simply said they could not release my funds. I even asked for a refund, but they still refused.

During this period I have received and sent BTC from my wallet without any issues to multiple exchanges like Binance, KuCoin and other customer wallets also. None of those are blocked.

I’ve been patient for 4 months, but at this point it is clear—they are ***

So if you keep away, you will have your money.
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NafaChange admin August 22, 2025 20:10
Hello Arun,
Hope you doing well! Prior to this incident, we had successfully completed several transactions with you without any issues. However, in this particular case, the wallet flagged the transaction under AML (Anti-Money Laundering) regulations and applied a freeze. We promptly informed you of this and have continued to relay the instructions we received from the wallet support team exactly as provided. Since this is an AML-related matter, we are unable to proceed further until the required verification is submitted. Until then, the transaction will remain frozen, as this situation is beyond our control.
Claim solved
Arun August 23, 2025 02:54
Hi NafaChange Admin,

I have done the verification 3 days after the transaction was done, Upon your request before 4 months. Also in the chat you informed me that verification is successful and will receive the payment within 7 days. This was 4 months back.
I have whatsapp chat history of our complete chat. You can also check that. So you are saying you never did verification of the documents provided 4 months back. That means you lied is it?
I am also ready to attach the complete whatsapp history including the verification details submitted as a proof.
Also you never promptly replied. I will contact you and you will extend. So don't say this after 4 months.
I am ready to submit the complete whatsapp chat history as a proof which includes the verification chats and documents submitted before 4 months to BestChange if needed.
The truth is you never did anything. Now you are thinking of verification after 4 months.

Regards,
Arun.
NafaChange admin August 23, 2025 04:45
Arun, We truly understand your frustration and sincerely apologize for the long waiting period you experienced. Please note that the delay was not caused by us but due to the exchange platform’s extended verification process, which was unfortunately beyond our control.

We greatly value you as our client and genuinely want to resolve this matter as quickly as possible. The exchange platform now requires a short video verification to finalize the release of your funds. Once this step is completed, your transaction will be processed without further delay.

We kindly request your cooperation in providing this final verification so that we can close the issue at the earliest. We assure you that our team is fully committed to assisting you throughout the process until it is successfully completed.

Thank you for your patience and trust. We look forward to resolving this for you as soon as possible.

Best regards,
Team Nafachange
Arun August 23, 2025 06:47
Hi NafaChange Admin,

Thank you for reply.
I got your message in whatsapp and below are the details you are asking.

A video verification from the client with their identification document. In this video, the client must:
1- State their full name;
2- Show their document (passport or ID card);
3- State the current date;
4- Explain the source of funds;
5- Log into the wallet from which the funds were sent to our platform and show the deposit and withdrawal history;
6- Log into the wallet that was supposed to receive the funds as a result of the exchange and show the deposit and withdrawal history.
All information in the video must be clearly readable, and it must be evident that all actions are being performed by the client personally

I am ready for the video verification from 1 to 5. The 6th one I cannot agree as the receiving wallet is my PayPal account and I cannot give you the transaction history of my PayPal account which contains my client details also.

If you need the receiving wallet transaction details, which is (6). You can change PayPal to USDT. Here I can provide you my USDT wallet and the complete transaction history of USDT wallet also. As the sending of payment to this wallet will be done from your side. I hope this is possible.

I have informed this in whatsapp and waiting for your reply.
Arun August 23, 2025 10:51
Hi NafaChange Admin,

As per our discussion you had told me that you don't need PayPal transaction details. Only PayPal profile details are needed.
So I have submitted the video verification with my govt id's, bitcoin wallet details and transactions and PayPal profile page details. You had told me that it will take 72 hours (3 days) for the verification to complete.
So I am waiting 3 more days.
I am informing in Bestchange also, so the progress can be tracked.
I will get back on 4th day with the status.

Kind Regards,
Arun.
Arun August 28, 2025 11:56
I have received the BTC I had paid as a refund today 28/8/2025.
Thank you.
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Yagami 185.45.15.* August 13, 2025 06:14
Nafa exchanger is best exchanger i evrr seen, there is different types of exchanging you can do, i already exchanged 1000$+++ and their support is also good, they pay within 24 hrs even some time the payment is instantly.
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Olga 132.184.129.* July 30, 2025 04:37
According to the information available, the exchanger has no financial obligations to this user
Profanities and abusive language were removed by the monitor's administration
*** ALERT — $515 LOST

I sent $515 in USDT to the exchanger for a PayPal transfer to a third-party account. After confirming they received the crypto, they kept stalling for 3 days and eventually sent me first a fake screenshots, and then a fake PayPal receipt to my email forwarded from a phishing address (***).

I request immediate refund of this transaction and intervention from the side of BestChange.
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BestChange admin July 30, 2025 05:18
Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.
NafaChange admin July 30, 2025 08:23
Hello Olga, We understand your concern regarding the payment. Please be assured that the funds were successfully transferred to your provided PayPal email. We have already shared the payment proof and the sender’s PayPal email with you for your verification.
You can verify the payment in your PayPal account’s Activity or Transactions section by searching the Transaction ID.

We kindly ask you to double-check your PayPal account as the transaction has been completed from our side.
Please let us know if there is anything else we can do to assist you.

Thank you for your understanding.
Claim solved
BestChange admin July 30, 2025 12:36
Dear Olga,

The exchanger has provided confirmation of payment, and the transaction ID has been specified by them. If the funds have not been received, we recommend contacting PayPal support to verify the status of the payment using the provided transaction ID.

Sincerely, administration of the BestChange exchanger monitor.
Olga August 4, 2025 22:40
I am reopening this matter due to multiple red flags that strongly suggest I was scammed.

- The so-called "confirmation" of payment came from ***, which is not an official PayPal email. PayPal has confirmed this domain is used in phishing scams.
- The following my claim "transaction receipt" sent by the exchanger includes broken links, the layout and fonts do not match PayPal’s official receipts, zero Transaction Fee for “Goods and Services”, while PayPal always charges a fee for international transfers.

Despite all of this, the exchanger insists the payment was completed — without providing any legitimate proof that can be verified by PayPal. I had to re-send the money out of my own pocket to complete the deal.
I am now demanding a full refund and ask BestChange to take this case seriously. The exchanger’s behavior and documentation raise real concerns about fraud.
Claim renewed
NafaChange admin August 5, 2025 08:39
Olga, We have send each and everything to confirm our transaction you are just doing fake claimed, when we ask you to share statement of your account in which you received $515 Paypal. you just said that it's not my account, why you don't ask your receiver to share statement. He is the one who scammed you not us.
Claim solved
3
CommentRemove
Alex 46.226.163.* July 23, 2025 22:28
The review is being checked by the monitor's administration
I strongly do not recommend this exchange. A full day has passed, and my order still has not been processed. Support is not responding, and the fee is completely different from what was stated on BestChange. I demand a refund, as this order is no longer relevant.
Expand (1)
NafaChange admin July 24, 2025 04:32
Hello Alex, Thank you for your feedback.

Your USDT to BTC exchange was completed on time, but we understand that your BTC withdrawal is currently frozen. This can sometimes happen due to AML & internal security checks.

Please contact our support team directly so we can assist you further and resolve the issue as quickly as possible. We're here to help and appreciate your patience.
Claim solved
3
CommentRemove
Daria Avramova 104.28.98.* July 15, 2025 12:41
I am waiting for my order to be completed for more than 5 days.
Expand (1)
NafaChange admin July 15, 2025 14:11
Hello Daria Avramova, Your order will complete within next few hours. Thanks
Claim solved
3
CommentRemove
Hammad Nisar 178.80.240.* July 1, 2025 16:38
Alhamdulillah, as usual, brilliant transfer speed, brilliant service.

Ordered completed in a jiffy.

Thanks C4changer.

Recommended for all.
Expand (0)
0
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User 183.171.97.* June 25, 2025 14:18
Best website and best service.
And fast exchange I am use 3 year go

100% trust.
Expand (0)
0
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Umar 116.71.161.* June 21, 2025 10:12
Best exchange simply.
Expand (0)
0
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Jalal 41.92.52.* June 19, 2025 13:50
Hello,

Money well received faster than expected

Thank you.
Expand (0)
0
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Rafaqat 72.255.23.* June 18, 2025 10:17
Highly recommended.
Expand (0)
0
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Khurram Nazeer 223.123.105.* June 15, 2025 07:43
Order processed within minutes as usual.
Expand (0)
0
CommentRemove
Sergei Mosunov 37.215.37.* June 12, 2025 11:00
The review is being checked by the monitor's administration
50 hours have passed, and still my order has not been completed fully. Highly not recommended.
Expand (19)
NafaChange admin June 12, 2025 11:14
Hello Sergei Mosunov, $809 remaining amount it will complete today ASAP. Thanks
Claim solved
Sergei Mosunov June 12, 2025 11:26
50 hours have passed since I placed my order to exchange 5,000 USDT into USD. Still, my order hasn't been fully completed. I do not recommend to use this exchanger.
Claim renewed
NafaChange admin June 12, 2025 15:33
Sergei Mosunov, There is some amount remaining, that will also completed soon
Claim solved
Sergei Mosunov June 12, 2025 15:36
Why do you close my claim? 809 USD is pending for 54 hours!
Claim renewed
NafaChange admin June 12, 2025 15:41
Sergei Mosunov, i already told you it will also complete please don't renew your claim
Claim solved
Sergei Mosunov June 12, 2025 15:42
My claim will be active until you complete my order.
Sergei Mosunov June 12, 2025 15:43
My claim will be active until you complete my order.
Claim renewed
NafaChange admin June 12, 2025 15:46
Sergei Mosunov, it will complete please have some patience it will be really helpful. We have paid you $4150 at once remaining amount is $809 and it will also sent within few time, don't renew your claim again n again.
Claim solved
Sergei Mosunov June 12, 2025 15:47
My claim will be active until you complete my order.
Claim renewed
NafaChange admin June 12, 2025 15:48
Sergei Mosunov, it will complete please have some patience it will be really helpful. We have paid you $4150 at once remaining amount is $809 and it will also sent within few time, don't renew your claim again n again.
Claim solved
Sergei Mosunov June 12, 2025 15:49
My claim will be active until you complete my order.
Claim renewed
NafaChange admin June 12, 2025 15:53
Sergei Mosunov, it will complete please have some patience it will be really helpful. We have paid you $4150 at once remaining amount is $809 and it will also sent within few time, don't renew your claim again n again
Claim solved
Sergei Mosunov June 12, 2025 15:54
My claim will be active until you complete my order.
Claim renewed
NafaChange admin June 12, 2025 16:45
Sergei Mosunov, it will complete please have some patience it will be really helpful. We have paid you $4150 at once remaining amount is $809 and it will also sent within few time, don't renew your claim again n again (please sir)
Claim solved
Sergei Mosunov June 12, 2025 17:02
First of all, you didn't pay me at once $4,150 — it took you 48 hours. Secondly, 56 hours have passed since I placed my order, and it hasn't been fully completed yet. Secondly, I'll close my claim once you complete my order fully.
Claim renewed
Sergei Mosunov June 13, 2025 07:39
70 hours have passed, and my order hasn't been completed yet.
NafaChange admin June 13, 2025 08:28
Sergei Mosunov, Your total amount is $4959, and $4150 has been sent, due to some technical problems, we encountered an error during the transfer, please wait, the order will be completed today as soon as possible. Thank you
Claim solved
Sergei Mosunov June 13, 2025 08:35
I'm grateful for the information that you have provided, but please do not close my claim until you close the deal. I need my $809.19 ASAP. You haven't completed my order yet. I've been waiting for 72 hours.
Claim renewed
NafaChange admin June 13, 2025 09:07
Sergei Mosunov, Your order is completed. Thank you for waiting
Claim solved
3
CommentRemove
Khurram Nazeer 223.123.107.* June 12, 2025 06:25
Excellent, fast and reliable exchange.
Expand (0)
0
CommentRemove
George 217.142.21.* June 11, 2025 10:03
It is good and fast and trust thanks team.
Expand (0)
0
CommentRemove
Mohsin Ali 223.123.93.* June 11, 2025 09:13
Fast service, quick response.
Expand (0)
0
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Qaser Abbas 37.111.174.* June 10, 2025 18:01
Very nice fantastic.
Expand (0)
0
CommentRemove
Muhammed Israr 182.184.136.* June 6, 2025 10:05
Honest, fast exchange service.
Expand (0)
0
CommentRemove
hameed Ullah Khan Niazi 117.102.61.* June 6, 2025 07:17
Best service very smooth and fast.
Expand (0)
0
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Hasanka Madushan 112.134.144.* June 6, 2025 03:38
There are few verifications. But they send money after that, WhatsApp respond is fast. They really good.
Expand (0)
0
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Khurram Nazeer 223.123.111.* June 5, 2025 11:43
Very quick and good service.
Expand (0)
0
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Muhammad Rashid 203.135.5.* June 5, 2025 10:06
Mash Allah fast And easy to exchange.
Expand (0)
0
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Shahid Ali Channa 154.198.69.* June 3, 2025 10:08
Very Good and best C4 Changer.
Expand (0)
0
CommentRemove
Aamir 154.81.231.* June 3, 2025 06:45
Always Best and very fast service always C4CHANGER team thanks.
Expand (0)
0
CommentRemove
Denis 188.212.135.* May 19, 2025 09:54
According to the information available, the exchanger has no financial obligations to this user
On May 4th I applied for USDT->PayPal exchange, the regulations state that this operation must be completed within 48 hours, on May 7th I contacted support (okay, end of the day, let's consider it the 8th), they told me that they would fulfill my application soon, May 13th I contacted support again, they again said that they were trying to fulfill the application as soon as possible, on May 18th I requested a refund, but to this day support has not responded to me. In the end, 15 days have passed since I paid for the application and I still have not seen my money.
Expand (4)
BestChange admin May 19, 2025 10:45
Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.
NafaChange admin May 19, 2025 13:41
Hello Denis, Your paypal didn't accept payments, both two payment methods in paypal goods & services and friends & family not worked. we also tried from different accounts to send payment but your email didn't accepts it. Our support team trying to contact with you please response ASAP. Thanks
Claim solved
BestChange admin June 2, 2025 14:11
Hello,

Denis, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.
Denis June 2, 2025 19:13
Hello, yes, I eventually received the transfer, half on May 22 and the rest on May 25.
3
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Qaisar abbas 104.28.218.* June 2, 2025 17:07
Best website and best service.
And fast exchange I am use 3 year go

% trust.
Expand (0)
0
CommentRemove
113 pages: 1131121117538



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