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Exdex exchanger
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| Status: | active | Reviews: | 156 | ||
| Age: | 2 years | Financial claims: | 03 | ||
| On BestChange: | 1 year 3 months | Exchange rates: | 638 | ||
| Country: |  |
Reserve: | $14 891 796 | ||
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When creating a financial claim, please make sure that the exchange regulations specified on the website Exdex have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:
Be sure to indicate the exchange order number. It will help the Exdex administrator resolve the problem more quickly. If you didn't like the Exdex's service and want to write about it, use the Comment review type. |
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Add a comment:
| Eudora |  |
77.111.246.* | April 5, 2026 19:23 |
One more exchange here. All good.
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| Nikola |  |
144.48.38.* | April 5, 2026 17:31 |
I use this exchanger for 3 months, no error no bug, everything good.
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| Valerij |  |
62.3.12.* | March 29, 2026 15:01 |
Nice exchanger 100% recommend it.
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| Gear |  |
66.93.89.* | March 26, 2026 10:25 |
Under review by the monitor's administration
I created and paid for the invoice on January 31, 2026. Used a service to exchange Bitcoin for USDT. During the processing of my request, the transaction was blocked due to AML compliance. The support staff asked me to confirm the source of funds, I provided a screenshot directly in the chat with support on the website.
I was then asked, or rather required, to complete KYC verification. I complied. After completing KYC, I was informed that my case had been forwarded to the compliance department and that a decision would be made within 3-5 business days.
Significantly more time has passed since then. My funds have still not been returned. Moreover, in subsequent messages, the support staff began claiming that the Source of Funds had allegedly never been received, even though it was submitted at the very beginning of our communication through the website which I also pointed out to them.
It has now been 3 months and I still have not received my money back.... I see no point in waiting any longer, so I am writing here in the hope that my issue will be noticed and my funds will be returned to me. Thank you in advance.
I was then asked, or rather required, to complete KYC verification. I complied. After completing KYC, I was informed that my case had been forwarded to the compliance department and that a decision would be made within 3-5 business days.
Significantly more time has passed since then. My funds have still not been returned. Moreover, in subsequent messages, the support staff began claiming that the Source of Funds had allegedly never been received, even though it was submitted at the very beginning of our communication through the website which I also pointed out to them.
It has now been 3 months and I still have not received my money back.... I see no point in waiting any longer, so I am writing here in the hope that my issue will be noticed and my funds will be returned to me. Thank you in advance.
| Exdex admin | March 26, 2026 12:29 |
Hello Gear,
The user’s statement is misleading and does not reflect the actual situation.
1. The screenshot provided by the client (WestWallet) is NOT a valid Source of Funds (SoF).
WestWallet is a non-custodial wallet interface, and a transaction hash or wallet screenshot does not confirm the origin of funds, only their movement.
2. From the very beginning, the client was clearly informed that valid SoF must include proof of acquisition, such as:
• exchange purchase history
• OTC deal confirmation
• withdrawal from a regulated platform with visible details
Wallet screenshots (including WestWallet, Trust Wallet, Ledger, etc.) are explicitly not accepted as SoF, as they do not provide traceable origin.
3. The client was requested to complete KYC + proper SoF submission, however:
• no valid SoF was ever provided
• only transaction hash / wallet interface screenshots were sent
4. The case remains under compliance review due to incomplete verification from the client’s side, not due to any delay on our end.
5. As per AML/KYC policy accepted by the client at the moment of order creation:
• verification is mandatory in such cases
• refunds or further processing are not possible without successful KYC + valid SoF
We are still awaiting proper documents from the client.
The user’s statement is misleading and does not reflect the actual situation.
1. The screenshot provided by the client (WestWallet) is NOT a valid Source of Funds (SoF).
WestWallet is a non-custodial wallet interface, and a transaction hash or wallet screenshot does not confirm the origin of funds, only their movement.
2. From the very beginning, the client was clearly informed that valid SoF must include proof of acquisition, such as:
• exchange purchase history
• OTC deal confirmation
• withdrawal from a regulated platform with visible details
Wallet screenshots (including WestWallet, Trust Wallet, Ledger, etc.) are explicitly not accepted as SoF, as they do not provide traceable origin.
3. The client was requested to complete KYC + proper SoF submission, however:
• no valid SoF was ever provided
• only transaction hash / wallet interface screenshots were sent
4. The case remains under compliance review due to incomplete verification from the client’s side, not due to any delay on our end.
5. As per AML/KYC policy accepted by the client at the moment of order creation:
• verification is mandatory in such cases
• refunds or further processing are not possible without successful KYC + valid SoF
We are still awaiting proper documents from the client.
Claim solved
| Gear | March 26, 2026 18:18 |
I have sent all the necessary details and waiting for a reply from Exdex support...
Claim renewed
| Exdex admin | March 26, 2026 18:44 |
Gear,
Just now we got your email. Sent for verification once we get reply we will forward email to you.
Exdex Supprt
Just now we got your email. Sent for verification once we get reply we will forward email to you.
Exdex Supprt
Claim solved
| Gear | March 26, 2026 19:02 |
How long will this process take? I’ve been waiting for my money back for almost 3 months now...
Claim renewed
| Exdex admin | March 26, 2026 19:07 |
Gear,
Firstly, we note that the Source of Funds (SoF) was only provided recently, after a significant delay. Prior to this, only transaction hashes and wallet screenshots were submitted, which do not qualify as valid SoF.
Secondly, the screenshot you provided from Binance does not correspond to the actual transaction chain:
• the withdrawal address shown in your Binance screenshot does not match the sender address of the transaction received by our service;
• the provided TXID represents a batch transaction, where your address is only one of multiple recipients, not a direct individual transfer.
Additionally, after receiving funds, they were immediately forwarded through another transaction involving multiple inputs (aggregation), which breaks the transparency of the fund flow and prevents reliable verification of origin.
Taking into account:
• the inconsistency between provided data and actual blockchain records,
• the use of an intermediate wallet and subsequent aggregation,
• and the previously identified high AML risk,
the submitted information still cannot be accepted as valid Source of Funds.
The case remains under compliance review.
We are awaiting proper and verifiable documentation confirming the origin of funds.
Firstly, we note that the Source of Funds (SoF) was only provided recently, after a significant delay. Prior to this, only transaction hashes and wallet screenshots were submitted, which do not qualify as valid SoF.
Secondly, the screenshot you provided from Binance does not correspond to the actual transaction chain:
• the withdrawal address shown in your Binance screenshot does not match the sender address of the transaction received by our service;
• the provided TXID represents a batch transaction, where your address is only one of multiple recipients, not a direct individual transfer.
Additionally, after receiving funds, they were immediately forwarded through another transaction involving multiple inputs (aggregation), which breaks the transparency of the fund flow and prevents reliable verification of origin.
Taking into account:
• the inconsistency between provided data and actual blockchain records,
• the use of an intermediate wallet and subsequent aggregation,
• and the previously identified high AML risk,
the submitted information still cannot be accepted as valid Source of Funds.
The case remains under compliance review.
We are awaiting proper and verifiable documentation confirming the origin of funds.
Claim solved
| Gear | March 26, 2026 19:29 |
The process you have described is how WestWallet works. I have also sent you a screenshot showing that I received this transaction in my WestWallet. I already provided a screenshot of the funds being sent from WestWallet to your account details at start of our conversation...
Claim renewed
| Gear | March 27, 2026 13:03 |
I sent you all the necessary data and screenshots, but I haven’t received a reply. What’s going on?
| Exdex admin | March 27, 2026 13:08 |
Gear,
The client continues to misrepresent the situation.
WestWallet is a wallet interface, not a source of funds.
Showing receipt of funds in WestWallet or sending funds from it does not confirm origin, it only reflects transfer between wallets.
We explicitly require Source of Funds that proves how the assets were originally acquired, such as:
• purchase on an exchange
• trading history
• OTC deal confirmation
The client has not provided any such documentation.
Additionally:
• the Binance screenshot provided does not match the actual transaction chain
• funds were routed through an intermediate wallet (WestWallet) and then aggregated
• this breaks the traceability of funds
Therefore, the provided materials cannot be accepted as valid SoF.
We also note that:
• the client was informed multiple times about the requirements
• only wallet screenshots and TXIDs were submitted
The case remains pending due to the client’s failure to provide proper verification.
We are still awaiting valid and verifiable Source of Funds.
The client continues to misrepresent the situation.
WestWallet is a wallet interface, not a source of funds.
Showing receipt of funds in WestWallet or sending funds from it does not confirm origin, it only reflects transfer between wallets.
We explicitly require Source of Funds that proves how the assets were originally acquired, such as:
• purchase on an exchange
• trading history
• OTC deal confirmation
The client has not provided any such documentation.
Additionally:
• the Binance screenshot provided does not match the actual transaction chain
• funds were routed through an intermediate wallet (WestWallet) and then aggregated
• this breaks the traceability of funds
Therefore, the provided materials cannot be accepted as valid SoF.
We also note that:
• the client was informed multiple times about the requirements
• only wallet screenshots and TXIDs were submitted
The case remains pending due to the client’s failure to provide proper verification.
We are still awaiting valid and verifiable Source of Funds.
| Exdex admin | March 28, 2026 16:08 |
Gear,
The client continues to misrepresent the situation by providing only the movement of funds (WestWallet), not their origin.
Wallet screenshots and TXIDs only reflect transfers between wallets and cannot be accepted as valid Source of Funds, as they do not confirm how the assets were originally acquired.
The required documentation has not been provided despite multiple requests.
We are still awaiting valid and verifiable Source of Funds.
Exdex Support
The client continues to misrepresent the situation by providing only the movement of funds (WestWallet), not their origin.
Wallet screenshots and TXIDs only reflect transfers between wallets and cannot be accepted as valid Source of Funds, as they do not confirm how the assets were originally acquired.
The required documentation has not been provided despite multiple requests.
We are still awaiting valid and verifiable Source of Funds.
Exdex Support
Claim solved
CommentRemove
| Cryptoboss |  |
23.160.72.* | March 25, 2026 19:06 |
I've exchanged USDT for TON on Exdex many times. Always fast and at a great exchange rate.
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| Eudora |  |
195.80.150.* | March 22, 2026 18:57 |
All good. Can accurately recommend this exchanger.
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| Skill | |
103.152.255.* | March 22, 2026 14:39 |
Great exchanger. 5-7 mins. and order completed.
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| Eudora | |
51.81.208.* | March 17, 2026 19:26 |
One more successful exchange. Thanks.
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| Eudora |  |
37.203.37.* | March 12, 2026 20:01 |
Made $200 exchange here. Zero fear and worry. Reliable guys.
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| Boss | |
15.204.167.* | March 10, 2026 18:43 |
Thank you for the fast exchange and best support (LTC — TRX)
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| Alan |  |
79.137.79.* | March 8, 2026 23:15 |
All good swapped my BTC to usdt erc20 deal done fast, bestie.
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| Eudora |  |
45.67.229.* | March 6, 2026 16:53 |
The fastest exchanger I've seen. Also a very good exchange rate.
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| Valerij | |
62.3.12.* | March 1, 2026 20:45 |
Again everything is fast and clear. Good exchanger.
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| Helen | |
51.68.2.* | February 23, 2026 16:49 |
Soooo fast. 5 mins exchange maybe.
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| Valerij | |
62.3.12.* | February 18, 2026 20:11 |
Nice and fast!
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| Fariq | |
146.70.224.* | February 17, 2026 20:21 |
Fast exchange all good, my order completed in less then 8 min all good.
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| User |  |
217.79.117.* | February 13, 2026 11:47 |
Damn it’s fast. Thanks Exdex.
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| Valerij | |
45.82.245.* | February 12, 2026 23:53 |
The best exchange speed in bestchange i think.
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| Stefan |  |
212.104.214.* | February 11, 2026 16:39 |
Under review by the monitor's administration
They took my money and never exchanged it. I lost around 2,100 USD. Support is ignoring me. Never again! Be careful!
| Exdex admin | February 11, 2026 16:45 |
Hello Stefan,
Contact support via chat on the website, we didn’t received any messages from you on the chat at the website
Or send us email, for quick responds I recorded you contact by chat on the website
Exdex support
Contact support via chat on the website, we didn’t received any messages from you on the chat at the website
Or send us email, for quick responds I recorded you contact by chat on the website
Exdex support
Claim solved
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| Yaroslav | |
89.111.28.* | February 9, 2026 21:58 |
Quick exchanger from my country. Hello from Latvia!
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| Valerij | |
92.118.233.* | February 9, 2026 14:03 |
Thanks! It was really fast:)
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| Ivan | |
77.111.244.* | February 5, 2026 00:36 |
I can only say thank you for exchange speed. Everything is clear.
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| Ben |  |
196.245.151.* | February 4, 2026 20:37 |
Top rate. Fast processing, fair rates, and responsive support. Everything went smoothly. Will definitely use again.
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| Nikola |  |
37.235.49.* | February 4, 2026 20:27 |
My exchange done extremly fast.
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| Nick | |
89.249.72.* | February 4, 2026 20:21 |
I like so much this exchange used few time always fast, very good.
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| User |  |
51.195.242.* | February 3, 2026 15:35 |
My order 32235 completed very fast. Thanks.
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| Serge | |
45.152.183.* | February 2, 2026 14:15 |
Thanks for fast exchange. 5 stars.
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| Sem |  |
176.96.226.* | January 30, 2026 20:37 |
Fast exchange got my crypto in less then 10 min.
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| Yara | |
190.2.147.* | January 26, 2026 22:03 |
Fast great service, swap my BTC to ETH all good.
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| Maxi | |
15.204.40.* | January 26, 2026 16:16 |
$0.50 fee. I dont know how this exchanger get their money, but damn. It's very nice rates.
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| Luice | |
138.199.34.* | January 25, 2026 17:06 |
They very good, fast crypto service used few times always exchange in couple of minute, great.
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| Max | |
51.195.190.* | January 25, 2026 07:36 |
Fast transactions, great rates, and a smooth website. Highly recommend!
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| Helen | |
146.70.231.* | January 22, 2026 15:38 |
Thanks Matvey (support of the exdex) for help. Wish ur exchanger luck and a lot of orders <3.
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| Ali | |
195.123.212.* | January 21, 2026 18:16 |
Great, my swap just took few minutes, you are the best.
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| Klim |  |
152.53.86.* | January 15, 2026 11:09 |
Fast and good.
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| Elen | |
149.102.240.* | January 13, 2026 19:57 |
Good as always using this exchange for serval times always fast.
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| Helen | |
89.111.26.* | January 9, 2026 18:57 |
Very fast exchanger with nice rates.
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| Andrew |  |
154.70.207.* | January 8, 2026 03:56 |
I exchanged here in 2025, and I'll do it again in 2026. It's been over eight months since my first exchange, and I've made over 50 of them. No issues. And if I made a mistake, support is always there to help:)
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| Yaroslav | |
209.222.98.* | January 6, 2026 19:56 |
I exchange relatively small amounts here, but it's always fast and the exact amount specified arrives.
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