SimpleSwap exchanger
Go to the SimpleSwap site
Information from the exchanger administration
The Simple Swap team is glad to welcome you on our service. We have done the process of cryptocurrency exchange simple, safe and comfortable. SimpleSwap offers a limitless exchange more than 900 coins.
Leave feedback about the exchanger
The platform provides 24/7 support, Loyalty program, Affiliate Program and Invite system with bonuses for you and your fellows. Also we are pleased to list new coins appearing on the market. All in order for you to change what you want when you want and as much as you want. We make the process of exchanging cryptocurrency simple as a daily shopping trip. Other exchangers
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Status: | active | SimpleSwap reviews: | 110944156 | |
Exchange rates: | 94 | Volet TS: | — | |
Reserve: | $13 605 240 | Perfect Money TS: | — | |
Age: | 7 years 3 months | WebMoney BL: | — | |
On BestChange: | 6 years 5 months | MyWOT rating: | 4.0 | |
Country: | Marshall Islands | Forums: | — |
Your name: | |
* Your e-mail: | |
* Review: | |
* Type: | |
When creating a financial claim, please make sure that the exchange regulations specified on the website SimpleSwap have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:
Be sure to indicate the exchange order number. It will help the SimpleSwap administrator resolve the problem more quickly. If you didn't like the SimpleSwap's service and want to write about it, use the Comment review type. |
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Order number: | |
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Andrew | 37.120.140.* | July 11, 2025 11:23 |
Yesterday, I initiated an exchange of 0.366885 ETH (BEP20) to Tether USDT (TRC20).
Transaction details:
ID: ***
From: 0x04e40bc04b4B8759bAC66c076FF87f406EE12842
To: 0xa8a1C2bB4fdd4271Ef40710890C645fb6b0d41aA
Hash: 0xed81119038f8e9ae7573f16b2c6686e1c8ad5af85940425610472c0c4d1800ee
The transaction went through, but the service froze it without any notification. Only after I contacted support myself did they tell me that my transaction required KYC verification, which I had to complete through Sumsub, via the link they provided.
I successfully passed the verification on Sumsub and received confirmation. I immediately informed SimpleSwap support about it.
To my surprise, instead of fulfilling their obligations, they now told me I have to pass their own verification process. They asked me to provide:
• Full transaction history
• Hashes of those transactions
• Detailed explanation of when, where, and how I purchased the tokens in my wallet
Even my bank doesn’t require this much information when issuing a loan. And here, it’s just an online exchange service demanding such excessive data.
It feels like the service is about to shut down and the admins decided to cash out on users — I honestly can’t think of another explanation. I even provided my transaction history, but haven’t received any response from the service since!
SimpleSwap admin | July 11, 2025 13:20 |
Thank you for your feedback.
We understand your concerns and would like to clarify that the additional information we requested is not part of an internal policy, but a required step in the enhanced KYC verification process initiated by our third-party compliance provider, following a risk alert associated with your transaction.
Your identity verification via Sumsub was successful, and we appreciate your cooperation. However, in certain cases—particularly those involving higher risk scores or external compliance flags—further source of funds (SOF) documentation is required to complete the review. This is standard procedure across regulated platforms and necessary to ensure compliance with international AML requirements.
We’re not withholding your funds arbitrarily, and we’re committed to resolving your case as soon as we receive the requested documentation. If you have already sent your transaction history, rest assured that our team is reviewing it and will respond shortly.
We appreciate your patience and understanding.
Andrew | July 11, 2025 17:54 |
The funds I sent to your exchange came to my wallet from Binance in 2021.
There have been no other transactions in this wallet!
There is some incoming spam tokens, but that has nothing to do with me.
The only outgoing transaction is to your exchange.
Are you suspecting Binance? Or yourselves?
SimpleSwap admin | July 11, 2025 18:00 |
Thank you for your comment.
We’d like to clarify that the verification request was not based on assumptions about your identity or the origin of your funds, but on an automated alert from our l compliance system. The wallet address used in the transaction was flagged, which triggered mandatory enhanced due diligence.
This does not imply that you or Binance are under suspicion. However, when a wallet is flagged—regardless of its actual usage history—the compliance protocols require us to pause the transaction and collect additional documentation before proceeding.
We understand your frustration, but these measures are in place to comply with international AML regulations and ensure the safety of all parties involved.
Once the requested information is provided and reviewed, the exchange will continue accordingly.
Andrew | July 15, 2025 11:35 |
I kindly ask the BestChange administration not to change the negative status of my review until my issue is resolved.
I also demand proof that my wallet was identified as suspicious by your liquidity provider.
Andrew | July 16, 2025 10:19 |
Here is the screenshot of the verification: https://ibb.co/jPVYkHPj.
Bb2222 | 152.32.245.* | July 4, 2025 04:50 |
Bb2222 | July 4, 2025 04:52 |
BestChange admin | July 4, 2025 05:03 |
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
Bb2222 | July 4, 2025 16:10 |
SimpleSwap admin | July 4, 2025 16:17 |
We want to clarify that all requests are processed strictly in the order they are received, which we communicated to you in the tickets right away.
We will do our best to speed up the process, but your request is still within the timeframe stated in our Terms of Service, which you agreed to when creating the exchange.
Thank you for your understanding and patience!
Bb2222 | July 4, 2025 16:28 |
SimpleSwap admin | July 4, 2025 16:36 |
Only a few hours have passed since we agreed on the refund.
Thank you for your understanding!
BestChange admin | July 4, 2025 18:07 |
Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as illegal service.
Expect your refund to be processed according to the rules of the exchanger.
The status of your complaint is changed to neutral with the capability of commenting.
Sincerely, administration of the BestChange exchanger monitor.
Mr786 | 45.80.209.* | June 29, 2025 13:16 |
SimpleSwap admin | June 29, 2025 13:21 |
Your case is currently under review. We'll do our best to speed up the review process and notify you as soon as we have any updates.
Thank you for your understanding!
Mr786 | June 29, 2025 13:40 |
BestChange admin | July 1, 2025 13:22 |
The exchanger informed us that your exchange was stopped according to the information security rules and the AML policy of the SimpleSwap exchanger.
We understand your frustration. In the meantime, you agreed to the rules and the AML policy of the exchanger when creating the order.
To proceed with your case review, please provide the exchanger with all the information requested and wait for their feedback.
The status of your complaint is changed to neutral with the capability of commenting.
Sincerely, administration of the BestChange exchanger monitor.
Serg | 212.142.113.* | May 5, 2025 06:36 |
SimpleSwap admin | May 7, 2025 01:16 |
Your case is currently under review. We'll do our best to speed up the review process and notify you as soon as we have any updates.
Thank you for your understanding!
Serg | May 7, 2025 07:50 |
SimpleSwap admin | May 7, 2025 08:07 |
We highly appreciate your patience and understanding!
BestChange admin | May 8, 2025 11:56 |
Unfortunately, according to the analysis carried out by AML, the cryptocurrency you sent is at High Risk or associated with illegitimate sources. In this case, additional verification is required according to information security rules, international AML/KYC policy, and exchange service regulations. You agreed to the exchanger's rules when creating the order.
Please follow the exchanger's instructions to resolve the situation. The complaint will be transferred to neutral status with the possibility of further comment.
Kind regards, BestChange administration.
Serg | June 18, 2025 07:52 |
SimpleSwap admin | June 18, 2025 13:40 |
We understand your frustration and acknowledge the time that has passed since the verification process began. However, please note that your case remains under internal review, as it involves compliance with international AML/KYC procedures.
At this time, there is no need for any further action from your side. We will contact you directly once there is a definitive update or resolution.
Thank you for your continued patience.
Sergey | 82.117.192.* | May 19, 2025 03:40 |
SimpleSwap admin | June 8, 2025 08:04 |
Thank you for sharing your experience! We’re delighted to hear that despite being new to crypto, the exchange process was smooth and hassle-free for you. We strive to offer a transparent service, and we’re glad you found it profitable with no additional commissions.
We truly appreciate your feedback and hope to assist you again in future exchanges!
Mrbr | 142.93.171.* | May 18, 2025 17:47 |
SimpleSwap admin | May 18, 2025 18:09 |
In accordance with our AML/KYC policy, we reserve the right to stop the deposit for verification.
Your case is currently under review. We'll do our best to speed up the review process and notify you as soon as we have any updates.
Thank you for your understanding!
iCrypto | 118.71.132.* | May 13, 2025 09:33 |
SimpleSwap admin | May 13, 2025 11:14 |
In accordance with our AML/KYC policy, we reserve the right to stop the deposit for verification.
Your case is currently under review. We'll do our best to speed up the review process and notify you as soon as we have any updates.
Thank you for your understanding!
iCrypto | May 13, 2025 12:38 |
iCrypto | May 13, 2025 22:49 |
SimpleSwap admin | May 14, 2025 05:06 |
We highly appreciate your patience and understanding!
Pasquale | 213.137.138.* | May 9, 2025 01:56 |
12 hours passed, and I went to check on the status, and I was greeted with a message: "Unfortunately, your order expired because the funds did not arrive within the reserved time. Please create a new exchange or contact our support team."
I opened a support ticket; greeted by the familiar name: "Brad". I asked them about what happened and notified them, again, that the funds were indeed sent at the right time now it’s been over 10 days and i keep getting the same response that the technical team are looking into it again and again Sometimes i feel like my questions are being ignored i’ve been asked to provide KYC and i’ve followed through along with being asked to provide proof of where the asset came from i just want this sorted out immediately as it’s a lot of money and it’s been 10 days+ since i made this swap.
SimpleSwap admin | May 9, 2025 04:32 |
Your case is currently under review. We'll do our best to speed up the review process and notify you as soon as we have any updates.
Thank you for your understanding!
Pasquale | May 9, 2025 10:17 |
SimpleSwap admin | May 9, 2025 10:25 |
We highly appreciate your patience and understanding!
Pasquale | May 12, 2025 01:20 |
SimpleSwap admin | May 12, 2025 04:13 |
Rest assured that our team is working diligently to expedite the process, and we will provide you with updates at the earliest possible time. We apologize for the delay in resolving this case.
We appreciate your patience and understanding!
Pasquale | May 12, 2025 16:05 |
SimpleSwap admin | May 12, 2025 16:11 |
Thank you for your patience and understanding.
Mar | 185.220.101.* | March 17, 2025 08:30 |
It has now been more than 3 hours since I asked on chat Brad, the support agent, for the status of my exchange. I explained the issue, gave my exchange ID with them that my exchange went from "confirming deposit" after I sent the funds to "awaiting funds" as if I never sent the funds. After 2 hours of no replies to my explanation I got "please provide your exchange ID"... clearly not bothering to read the messages which was provided on the first message. I provided it once again. 1 hour later of no response again, I had a response finally "Checking". Now silence again since 20 minutes and my exchange now says
"The time is over
Unfortunately, your order expired because the funds did not arrive within the reserved time. Please create a new exchange or contact our support team."
when in fact I did send it on their own exchange page it even says so.
On top of all of this in the last 3 months it has been impossible to connect to the website. Doesn't matter if you use your wi-fi, mobile connection, vpn or i even tried downloading tor browser and couldn't get in. How are people actually using this website? If I refresh for 2 hours straight I can get in maybe once this is real.
So basically now they've *** the coins and ghosting me on chat. Excellent.
SimpleSwap admin | March 17, 2025 08:51 |
Thank you for sharing your feedback. We deeply regret to hear about your experience and want to assure you that resolving your issue is a priority for us.
Our team strives to provide prompt and effective customer support, and we sincerely apologize if there were delays or if our communication fell short of your expectations. Please know that we are continuously working to improve our processes to avoid such situations in the future.
Your trust is important to us, and we are committed to ensuring that every customer has a positive experience with SimpleSwap.
Mar | March 17, 2025 11:28 |
Bestchange admin can I ask where the "Profanities and abusive language" are in my review? The only word you removed is "stolen" (readers compare this to my trustpilot review of simpleswap). It isn't a profanity or abusive language in any way.
The claim isn't solved.
SimpleSwap admin | March 17, 2025 11:33 |
Mar | March 17, 2025 11:37 |
I've taken this case to bestchange for a reason. You can reply here with the update of why you haven't sent my coins. I can present the sending tx ID to bestchange admin upon request to prove I've done my part.
The claim isn't solved stop marking it as solved.
SimpleSwap admin | March 17, 2025 11:45 |
According to our database, you also received an update from our support team by the mail.
You can continue the conversation with our security team via email, thank you!
Mar | March 17, 2025 11:50 |
the exchange was around $4800 from firo to monero.
You have no reason to ask for kyc or aml.
Monero has no blockchain analytics.
Firo has no blockchain analytics.
My transaction is firo to monero.
Amount was less than $5000 way below the travel rule treshold ($10,000).
I did the transaction from my home internet — no vpn, no mobile connection, no tor.
You have 0 reasoning for doing this and i request a refund.
I won't be completing the kyc as i don't trust your company so refund my money.
@Bestchange admin — please review my case as it is a unique case. I think they are having issues with their exchange and have started selectively *** people. I did many such transactions before 0 issues. Now this all of a sudden. Please examine and advise as i mentioned they have no reasoning for aml or kyc checks, this is a very suspicious situation.
Claim not solved. I will continue clicking renew claim until end of time stop marking it as solved.
SimpleSwap admin | March 17, 2025 12:03 |
Dear customer, according to our database you received an update from our support team by the mail and in the live chat.
In accordance with our AML/KYC policy, we reserve the right to stop the deposit for verification if our security system has notified us that the funds may be involved in illegal activities.
To resolve this issue as quickly as possible, please contact our support.
Mar | March 17, 2025 12:09 |
are you impaired or mentally unavailable? i will paste once more
"the exchange was around $4800 from firo to monero.
You have no reason to ask for kyc or aml.
Monero has no blockchain analytics.
Firo has no blockchain analytics.
My transaction is firo to monero.
Amount was less than $5000 way below the travel rule treshold ($10,000).
I did the transaction from my home internet — no vpn, no mobile connection, no tor.
You have 0 reasoning for doing this and i request a refund.
I won't be completing the kyc as i don't trust your company so refund my money."
Same as with user brett and anon on here — guys don't let these *** remove the financial claim.
I will keep clicking this every single day many times a day. Claim not solved.
SimpleSwap admin | March 17, 2025 12:31 |
In accordance with our AML/KYC policy, we reserve the right to stop the deposit for verification if our security system has notified us that the funds may be involved in illegal activities.
To resolve this issue as quickly as possible, please contact our support.
Mar | March 17, 2025 12:37 |
I explained to you very calmly and logically why there couldn't have been any triggers for AML and KYC.
"if our security system has notified us that the funds may be involved in illegal activities."
See what I mean? You don't read. I asked you PROVE to the WORLD you have a security software that can analyze FIRO or MONERO transactions and then I will gift you even the $5k.
There is no such software in the world. That is why you are *** people. The proof is literally in the coins I had used and their nature — they are privacy coins.
I'm waiting for bestchange admin to step in since you refuse to refund.
SimpleSwap admin | March 17, 2025 12:58 |
As we said before, we are not scamming anyone. Also, please read our previous message carefully: we reserve the right to stop the deposit for verification if our security system has notified us that the funds may be involved in illegal activities.
Please let us know if you have any additional questions.
Mar | March 17, 2025 13:03 |
No tracking exists for Firo or Monero. This means you are selectively *** people with KYC. I won't comply and provide KYC for such a company who does such deceitful and honestly *** acts.
You're also being deceitful by trying to reply to me and user "anon" to mark our cases as solved. This is deceitful behaviour and you expect me to send my documents to someone like you, the global standard for ethical behaving?
Not resolved.
SimpleSwap admin | March 19, 2025 16:05 |
As we said before, we are not scamming anyone. Also, please read our previous message carefully: we reserve the right to stop the deposit for verification if our security system has notified us that the funds may be involved in illegal activities.
Please let us know if you have any additional questions.
Mar | March 20, 2025 00:34 |
There are no triggers that's why you won't disclose them.
1. Monero has no blockchain analytics.
2. Firo has no blockchain analytics.
3. My transaction is firo to monero.
4. Amount was less than $5000 way below the travel rule treshold ($10,000).
5. I did the transaction from my home internet — no vpn, no mobile connection, no tor.
6. Transaction was completed with a normal internet browser which I use for everything else including my banking.
All of these data points prove there aren't and there couldn't have been any triggers.
If your security was this good why not claim the half million bounty from IRS for tracking Monero?
Maybe instead of exchanger business you should change to providing monitoring software like Chainalysis because clearly you have ground-breaking software! /s
I'm waiting on bestchange admin to intervene, you're just going in circles, others are complaining too clearly something is going on.
SimpleSwap admin | March 20, 2025 00:52 |
As previously stated, we do not enforce KYC verification for all users. However, depending on the risk level identified during our automated security checks, transactions may be flagged for additional verification. For security reasons, we cannot disclose the exact parameters that trigger these checks, as doing so would compromise the integrity of our system.
Our goal is to ensure compliance with AML regulations while maintaining a smooth experience for our users.
Mar | March 20, 2025 01:23 |
Since no blockchain analytics is possible what is left?
My browser, IP and amount.
Amount — less than $5000
IP — home IP
Browser — everyday browser that I have been logging in to my bank for years
I'm not stupid or technically inept, you can't treat people like this and do selective KYC ***. There were no triggers.
If you want to let me know what was the trigger, let me know. If not this will continue until bestchange admin see this case.
Mar | March 20, 2025 01:26 |
This is serious matter and such tactics are employed by little exchanges, not someone like you (or so I thought!).
We've said what needs to be said, I've challenged your KYC triggers, you didn't provide anything in return. Now lets wait for bestchange admin to rule in this case.
SimpleSwap admin | March 20, 2025 01:27 |
Thank you for your understanding!
Mar | March 20, 2025 01:33 |
In such case unfortunately it is obvious you, Simpleswap, are doing what is known as a KYC ***. I mean just look at the other reviews on here in past months, clearly something is going on, you were never like this! I can't comment or endorse others on here but reading their replies seem to me you are taking months to approve them even with KYC submitted. Seems very odd.
You failed to show any trigger and I've listed all triggers technically possible (IT is my day job so I know what I'm talking about). That's why I'm alerting others on here because this is really fishy.
Bestchange admin please advise, we're going in circles here.
Thank you for your understanding!
SimpleSwap admin | March 20, 2025 02:44 |
As we have previously stated, we do not require KYC for all users. However, if a transaction is flagged for additional verification, we must follow our compliance protocols, which are designed to ensure security and regulatory adherence. We understand that this may be inconvenient, but it is a necessary measure to protect both our platform and our users.
Regarding the concerns about processing times, we always strive to complete verifications as quickly as possible. However, each case is unique, and delays can sometimes occur due to the volume of requests or additional checks required by compliance procedures.
We assure you that we are acting in good faith and do not engage in any form of deception. Our team is always available to assist with any concerns, and we are open to resolving any issues directly.
We value transparency and appreciate constructive feedback, but we kindly ask that accusations be made based on facts rather than speculation.
Mar | March 21, 2025 17:16 |
You've failed to provide adequate technical reasoning behind this. In your emails to me you also asked to write to "security@" and I did, you responded "wait for a response from them". So again straining along.
It seems you've just picked someone who you thought would be a good victim stupid enough to give you documents and then strain him along for months (reference: your other KYC reviews on bestchange). That's not going to be me. I've given you specific reasoning why my transaction wouldn't have triggered any security systems even beyond blockchain (my home ip, my home browser etc.).
Bestchange admin I plead for you to make a decision on this case.
Mar | March 21, 2025 17:22 |
Such a software would make you BILLIONS so please quit the exchange business and offer it to Fortune 500 companies. Everyone is looking for such a revolutionary software to be able to risk assess their customers including companies like Cloudflare.
I look forward to your patent submission and grand unveil, you truly are a modern genius of our time.
SimpleSwap admin | March 22, 2025 17:40 |
We do not base our checks solely on blockchain analytics, IP addresses, or browser data. The system evaluates a combination of factors, which not publicly disclosed to prevent circumvention. These measures are in place to comply with AML regulations and protect both our platform and users from potential risks.
We are committed to transparency and fairness, and we stand by our compliance measures, which are aligned with industry standards. If you have any further questions, our team remains available to assist you.
BestChange admin | March 26, 2025 15:03 |
The exchanger informed us that your swap was blocked according the informational security rules and the exchanger's regulation.
You agreed to the rules and the AML policy of the exchanger when creating the order: https://simpleswap.io/aml-kyc
Please provide the exchanger with the requested information and wait for the decision.
Kind regards, BestChange administration.
Mar | April 23, 2025 18:09 |
However as i asked in my initial email to look at my case carefully. Monero or firo (my swap pair) don't have any monitoring they are privacy coins which means the exchanger is performing a selective aml ***. I informed you the swap was under $10,000, i used my own home internet and browser i use to login to my banking even!
its a clear *** look at their reviews it isn't only mine. Why do you support such exchanges? it hurts your reputation and my faith in you bestchange. Until this is resolved i'll be saying to all my friends to stay away not only from simpleswap but bestchange too. I don't know if they're paying you money to keep them on but other reviews are clear of this exchanger. Honestly can't believe it...
Case not solved. Money *** by simpleswap. Io under the guise of the well known aml ***. Beware. Behaviour supported by bestchange. Beware.
Mar | April 23, 2025 18:13 |
SimpleSwap admin | April 23, 2025 18:18 |
Regarding the concerns you raised about privacy coins like Monero or Firo, we understand that these coins provide a higher level of privacy and cannot be easily monitored, but we still adhere to strict guidelines regarding exchanges and security. We do our best to ensure all transactions are handled properly within the framework of regulations that affect our operations.
If you feel your transaction was mishandled, please reach out to our support team directly with any relevant information or documentation you may have, and we'll investigate this thoroughly.
If there's anything else you'd like assistance with, feel free to let us know. We're here to help resolve any issues you might have.
Mar | May 12, 2025 13:06 |
Yet you showed no proof how you "monitored" them. By your own words they can't be monitored. I'm glad at least you're proven on a public site you're employing AML ***. As with other cases you might say "got flagged" but with both Monero and Firo having no KYT, my transaction beneath $5k, using same home wifi (no vpn) and same browser i use for my banking, its clear this is AML ***.
I mean come on look at all the other reviews here and on trustpilot! The only reason they aren't in bright red is because you somehow bribed bestchange administration and corrupted them.
Keep the money, I'll spread the message of your *** everywhere and use my case as example. You've been exposed.
Mar | May 12, 2025 13:09 |
Bestchange — assisting AML ***
nice one!
Ñåìåí | 51.222.87.* | May 12, 2025 11:17 |
SimpleSwap admin | May 12, 2025 11:40 |
Thank you for reaching out and sharing your experience! We truly appreciate your continued engagement and are delighted to hear that you find our service valuable.
User | 37.136.124.* | May 11, 2025 13:16 |
SimpleSwap admin | May 11, 2025 13:27 |
That's awesome to hear!
We are glad you had a smooth experience.
If you ever need assistance or have any questions, feel free to reach out. Happy swapping!
Jmgomez | 158.247.246.* | May 8, 2025 15:02 |
SimpleSwap admin | May 9, 2025 04:29 |
Unfortunately, your exchange has been suspended at the sending stage due to the maintenance of the XMR coin. Please don't worry - your funds are safe and the exchange process has already been completed. We will be able to complete the payout for your swap once withdrawals are resumed.
We apologize for the inconvenience. If you have any questions, please feel free to ask.
Dmitrijs | 95.222.24.* | May 4, 2025 15:43 |
Have provided all documents + passed KYC.
Funds were purchased from friend who purchased them directly from KuCoin.
I shared all my private life with them and still my funds are stuck.
SimpleSwap admin | May 4, 2025 16:46 |
The investigation regarding your case is still ongoing.
Rest assured that our team is working diligently to expedite the process, and we will provide you with updates at the earliest possible time. We apologize for the delay in resolving this case.
We appreciate your patience and understanding!
Dmitrijs | May 4, 2025 17:03 |
Dmitrijs | May 5, 2025 06:51 |
"Thank you for your waiting,
We have reviewed the case and decided to proceed with a refund to the sender's address. Please confirm with are you be able to receive funds to bc1q68e92df454ejxfxdc6csyj4688xuf45p992ahp
The network fee will be deducted from the initial amount for the refund processing.
"
I ask for bestchange admins to intervene, they are not respecting their own terms and conditions.
SimpleSwap admin | May 7, 2025 01:24 |
We apologize for the delay and inconvenience.
Jacob | 193.32.249.* | May 1, 2025 19:06 |
12 hours passed, and I went to check on the status, and I was greeted with a message: "Unfortunately, your order expired because the funds did not arrive within the reserved time. Please create a new exchange or contact our support team."
I opened a support ticket; greeted by the familiar name: "Brad". I asked them about what happened and notified them, again, that the funds were indeed sent (12 hours ago). I provided the exchange ID, as well as the transaction hash.
I have been on the chat for 6 hours, and counting; no additional information has been provided to me. All "Brad" is saying is: "No updates at this time"
No idea where my money went.
SimpleSwap admin | May 1, 2025 19:20 |
We’re very sorry for the delay and any frustration caused.
As soon as we received your support request, we replied via email with further instructions and details — please kindly check your inbox.
If you haven't received anything, let us know, and we’ll resend it right away. Thank you for your patience!
SimpleSwap admin | May 3, 2025 13:52 |
Hope to see you again on SimpleSwap!
Abdullah | 185.220.101.* | January 21, 2025 16:28 |
Since November 7th I have been suffering. They suspended Swap and asked me for a lot of information, my ID I I did kyc, then an invoice, then a video of the wallet, and a lot of questions and explanations. In the end, they do not respond to anything and always say, “Be patient, be patient.” My experience was very bad with Simple Swap. They stole my money without any right. When I talk to them, they always say, “Be patient.” When I ask them about the time and when the problem will be solved, they say they do not have a specific date. I have never seen a Swap like this in my life.
SimpleSwap admin | January 21, 2025 16:50 |
As far as you know, the investigation regarding your case is still ongoing.
We understand that it takes a lot of time, however such investigations cannot be completed faster due to a lot of details that need to be verified.
Please don't worry, we'll definitely update you via email as soon as we get any news.
Thank you for your understanding!
Abdullah | January 21, 2025 16:53 |
Hi,
We’re sorry for the delay you’re experiencing. Rest assured, we are working diligently to resolve the issue. We're closely monitoring your swap and will provide you with updates within a week.
Thank you so much for your patience! If you have any further questions or need assistance, please don’t hesitate to reach out.
..............
SimpleSwap admin | January 21, 2025 17:53 |
Unfortunately, we still don't have updates, but as I said before, you will be notified as soon as it happens.
Thank you!
SimpleSwap admin | January 21, 2025 17:53 |
Unfortunately, we still don't have updates, but as I said before, you will be notified as soon as it happens.
Thank you!
SimpleSwap admin | January 21, 2025 17:54 |
SimpleSwap admin | January 21, 2025 17:55 |
Abdullah | January 21, 2025 18:00 |
This is a bad way and when I ask you when the problem will be solved you don't want to give me any date this shows that you are doing a scam and kyc/aml is clean so u do not have the legal right to seize or hold funds. I will not stop and I will continue to write on all social media sites about my experience and to warn people about your company.
SimpleSwap admin | January 22, 2025 13:23 |
As far as you know, the investigation regarding your case is still ongoing
We apologize for the delay in resolving this case. Rest assured that our team is working diligently to expedite the process, and we will provide you with updates at the earliest possible time. We appreciate your patience and understanding!
Abdullah | January 22, 2025 22:04 |
SimpleSwap admin | January 22, 2025 22:50 |
We understand how important this matter is to you and are committed to resolving it as quickly as possible.
Abdullah | January 25, 2025 17:21 |
SimpleSwap admin | January 25, 2025 17:34 |
Please don't worry, we'll definitely update you as soon as we get any news.
We apologize for the delay.
Abdullah | January 30, 2025 17:42 |
SimpleSwap admin | January 30, 2025 19:39 |
We highly appreciate your patience and understanding!
Abdullah | February 1, 2025 15:07 |
SimpleSwap admin | February 1, 2025 15:18 |
Rest assured that our team is working diligently to expedite the process, and we will provide you with updates at the earliest possible time. We apologize for the delay in resolving this case.
We appreciate your patience and understanding!
Abdullah | February 1, 2025 15:19 |
SimpleSwap admin | February 1, 2025 15:31 |
Your funds are being held for a reason known to you. We also want to inform you again that the investigation is still ongoing.
Thank you for your understanding!
Abdullah | February 1, 2025 15:34 |
Abdullah | February 1, 2025 15:35 |
Abdullah | February 4, 2025 19:10 |
SimpleSwap admin | February 5, 2025 08:58 |
So if the wallet belongs to the office that sold you SOL coins, you can easily request and provide the confirmation from their side.
Otherwise, please provide their official response on this matter.
Thank you.
Abdullah | February 5, 2025 09:04 |
SimpleSwap admin | February 5, 2025 09:06 |
Thank you!
Abdullah | February 5, 2025 09:07 |
SimpleSwap admin | February 5, 2025 09:21 |
Thank you.
Abdullah | February 5, 2025 09:26 |
SimpleSwap admin | February 5, 2025 09:43 |
Please contact our security team for further assistance, BestChange is not the right place where it should be discussed.
Thank you.
Abdullah | February 5, 2025 15:01 |
SimpleSwap admin | February 5, 2025 18:41 |
Thank you.
Abdullah | February 5, 2025 20:57 |
SimpleSwap admin | February 5, 2025 21:55 |
Thank you.
Abdullah | February 6, 2025 12:21 |
SimpleSwap admin | February 6, 2025 13:16 |
Please contact our security team for further assistance, BestChange is not the right place where it should be discussed.
Thank you.
Abdullah | February 6, 2025 13:32 |
Abdullah | February 6, 2025 13:47 |
All the information has been provided to you. Please solve the problem. I am tired of your constant and repeated requests. It has taken more than three months and I need money. I have complicated health conditions and I no longer trust you at all. I am waiting for you to solve the problem today.
Abdullah | February 6, 2025 20:09 |
SimpleSwap admin | February 7, 2025 10:25 |
Thank you for your understanding!
Abdullah | February 7, 2025 18:06 |
SimpleSwap admin | February 10, 2025 11:45 |
We kindly ask you to not share any sensitive details here as the investigation is still not completed.
You can continue the conversation with our security team via email, thank you!
Abdullah | February 15, 2025 14:28 |
They always waste your time and never listen to the customer's explanation.
SimpleSwap admin | February 15, 2025 14:35 |
Rest assured that our team is working diligently to expedite the process, and we will provide you with updates at the earliest possible time. We apologize for the delay in resolving this case.
We appreciate your patience and understanding!
Abdullah | February 24, 2025 19:40 |
SimpleSwap admin | February 24, 2025 19:51 |
Thank you for your understanding!
Abdullah | March 6, 2025 16:18 |
SimpleSwap admin | March 6, 2025 16:30 |
Thank you!
Abdullah | March 25, 2025 07:14 |
SimpleSwap admin | March 25, 2025 13:16 |
Thank you for your understanding!
Abdullah | April 27, 2025 13:56 |
SimpleSwap admin | April 27, 2025 13:58 |
You can continue the conversation with our security team via email, thank you!
Przemek | 188.146.174.* | April 16, 2025 22:31 |
. I ordered an exchange of LTC for XMR and I got a message that the exchange of funds failed. I wrote to the support, and they said that maintenance work began right after I ordered the exchange and it is not known when it will end.
My money was frozen and I am worried whether they will return it to me. I asked for a refund to the LTC account, but they wrote back that it is not possible.
After exchanging many emails, I did not receive any specific answer. I want to get my money back as soon as possible. I warn others about this exchange office!
BestChange admin | April 16, 2025 22:31 |
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
SimpleSwap admin | April 17, 2025 04:55 |
Your exchange was unfortunately affected by an unexpected technical maintenance period that began shortly after the exchange was initiated. Please rest assured that your funds are safe, and our team is actively working on resolving the issue. We will get back to you with an update as soon as the maintenance is completed.
We truly appreciate your patience and understanding during this time, and we’re doing our best to resolve the situation as quickly as possible.
Przemek | April 17, 2025 06:26 |
Przemek | April 17, 2025 09:59 |
Please transfer the funds as soon as possible....!
SimpleSwap admin | April 18, 2025 01:25 |
Your exchange was affected by an unexpected technical issue on the side of the liquidity provider assigned to your exchange. While we are doing our best to resolve the situation as quickly as possible, we are currently unable to provide an exact timeframe. Please rest assured that your funds are safe, and we will contact you with an update as soon as one is available.
Regarding your recent test exchange, it was successfully completed because it was routed through a different liquidity provider that is currently operating without issues.
We appreciate your patience and understanding. Our team is actively monitoring your case and will ensure that it is resolved as soon as possible.
Przemek | April 19, 2025 09:03 |
SimpleSwap admin | April 19, 2025 09:14 |
Przemek | April 19, 2025 09:52 |
SimpleSwap admin | April 20, 2025 22:39 |
We apologize for the delay and inconvenience.
Przemek | April 23, 2025 12:23 |
Jandy | 185.36.141.* | April 23, 2025 04:15 |
Now, nearly 15 hours later, my funds are still missing, and there’s **zero clarity** on when this will be resolved. No updates, no estimated timeframe—just endless waiting. This lack of communication and delays is unacceptable for a service handling users’ money.
If you value your time and assets, I’d strongly advise caution when using this platform.
BestChange admin | April 23, 2025 04:15 |
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
SimpleSwap admin | April 23, 2025 05:16 |
Please rest assured that our team is actively working on resolving the matter.
We will get back to you with an update as soon as it becomes available. Thank you for your patience and understanding.
Jandy | April 23, 2025 08:00 |
SimpleSwap admin | April 23, 2025 08:41 |
Thank you for your patience and understanding!
Jandy | April 23, 2025 11:25 |
SimpleSwap admin | April 23, 2025 11:31 |
Thank you!
User | 178.209.51.* | April 22, 2025 10:33 |
BestChange admin | April 22, 2025 10:36 |
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
SimpleSwap admin | April 22, 2025 10:41 |
Thank you for your patience and understanding!
User | April 22, 2025 10:47 |
SimpleSwap admin | April 22, 2025 13:07 |
According to our database, your refund was successfuly completed.
Please check your wallet and your mailbox and let us know if you have any additional questions.
BestChange admin | April 22, 2025 13:27 |
Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as Sanctions.
In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.
The status of your complaint is changed to neutral with the capability of commenting.
Sincerely, administration of the BestChange exchanger monitor.
Alex | 176.120.75.* | April 22, 2025 03:58 |
i want to cancel exchange. and pjut return bitcoin adress.
Alex | April 22, 2025 04:00 |
many exchanges before. when it was trouble. hey make return. but now donw want.
BestChange admin | April 22, 2025 04:46 |
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
SimpleSwap admin | April 22, 2025 05:08 |
To resolve this issue as quickly as possible, please contact our support.
Thank you for your understanding.
BestChange admin | April 22, 2025 10:43 |
Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as DarkMarket.
In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.
The status of your complaint is changed to neutral with the capability of commenting.
Sincerely, administration of the BestChange exchanger monitor.
Anon | 185.77.216.* | March 16, 2025 12:31 |
BestChange admin | March 16, 2025 12:59 |
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
SimpleSwap admin | March 16, 2025 14:00 |
In accordance with our AML/KYC policy, we reserve the right to stop the deposit for verification if our security system has notified us that the funds may be involved in illegal activities.
Your case is currently under review. We'll do our best to speed up the review process and notify you as soon as we have any updates.
Thank you for your understanding!
Anon | March 16, 2025 14:09 |
SimpleSwap admin | March 16, 2025 14:21 |
Unfortunately, we need more time to finish your case. Our team is doing its best to speed up the process, and we will update you as soon as possible.
Thank you for your patience and understanding.
Anon | March 16, 2025 14:28 |
Anon | March 16, 2025 14:30 |
SimpleSwap admin | March 17, 2025 08:45 |
Anon | March 17, 2025 08:48 |
SimpleSwap admin | March 17, 2025 08:49 |
Anon | March 17, 2025 08:59 |
SimpleSwap admin | March 17, 2025 10:26 |
We truly appreciate your patience and cooperation.
Anon | March 17, 2025 10:29 |
SimpleSwap admin | March 17, 2025 10:38 |
Rest assured that our team is working diligently to expedite the process, and we will provide you with updates at the earliest possible time. We apologize for the delay in resolving this case
Anon | March 17, 2025 10:42 |
SimpleSwap admin | March 17, 2025 10:56 |
We'll notify you as soon as the review is completed or if we need any supplemental information from you.
Thank you for your understanding!
Anon | March 17, 2025 10:57 |
SimpleSwap admin | March 17, 2025 11:33 |
Thank you for your understanding!
SimpleSwap admin | March 17, 2025 11:46 |
Rest assured that our team is working diligently to expedite the process, and we will provide you with updates at the earliest possible time. We appreciate your patience and understanding!
Anon | March 17, 2025 11:55 |
SimpleSwap admin | March 17, 2025 12:03 |
We'll do our best to speed up the review process and notify you as soon as we get any updates.
Thank you for your understanding!
Anon | March 17, 2025 12:21 |
SimpleSwap admin | March 17, 2025 12:30 |
Thank you for your understanding!
Anon | March 17, 2025 12:37 |
SimpleSwap admin | March 17, 2025 12:59 |
Anon | March 17, 2025 13:00 |
BestChange admin | March 19, 2025 07:02 |
The exchanger informed us that your transaction was blocked on the ground of the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchanger's regulations ( https://simpleswap.io/aml-kyc ). To proceed with the resolving of the case verification is required.
You agreed to the rules and the AML policy of the exchanger when creating the order.
The status of your complaint is changed to neutral with the capability of commenting.
Sincerely, administration of the BestChange exchanger monitor.
Anon | March 19, 2025 12:07 |
SimpleSwap admin | March 19, 2025 16:06 |
Thank you for your understanding!
Anon | March 22, 2025 17:10 |
SimpleSwap admin | March 22, 2025 17:17 |
We'll do our best to speed up the review process and notify you as soon as we get any updates.
Thank you for your understanding!
Anon | March 24, 2025 14:19 |
SimpleSwap admin | March 25, 2025 13:12 |
Anon | March 25, 2025 15:58 |
SimpleSwap admin | March 25, 2025 16:08 |
We will be back with updates as soon as they are available.
Thank you for your understanding!
Anon | March 27, 2025 17:27 |
SimpleSwap admin | March 27, 2025 17:30 |
BestChange admin | March 27, 2025 17:31 |
Only the exchanger's administration can inform about the verification period. The monitor does not verify the materials you provide.
Sincerely, administration of the BestChange exchanger monitor.
Anon | March 27, 2025 21:52 |
SimpleSwap admin | March 27, 2025 22:13 |
Thank you for your patience and understanding!
Anon | March 29, 2025 13:18 |
@BestChange administration.
SimpleSwap admin | March 29, 2025 13:23 |
Thank you for your patience and understanding!
Anon | March 31, 2025 11:46 |
SimpleSwap admin | March 31, 2025 12:22 |
Thank you for your understanding!
Anon | April 5, 2025 20:06 |
Anon | April 21, 2025 13:28 |
SimpleSwap admin | April 22, 2025 02:20 |
Thank you for your patience and understanding!
Denis | 87.249.134.* | March 24, 2025 16:45 |
SimpleSwap admin | March 25, 2025 13:15 |
In accordance with our AML/KYC policy, we reserve the right to stop the deposit for verification if our security system has notified us that the funds may be involved in illegal activities.
Your case is currently under review. We'll do our best to speed up the review process and notify you as soon as we have any updates.
Thank you for your understanding!
BestChange admin | March 25, 2025 13:18 |
The exchanger informed us that your swap was blocked according the informational security rules and the exchanger's regulation.
You agreed to the rules and the AML policy of the exchanger when creating the order: https://simpleswap.io/aml-kyc
As you provided requested data several days ago, please wait for a result of the check. The exchanger will contact you as soon as they have updates.
The status of your complaint is changed to neutral with the capability of commenting.
Sincerely, administration of the BestChange exchanger monitor.
Denis | March 25, 2025 13:21 |
Denis | March 25, 2025 13:24 |
SimpleSwap admin | March 25, 2025 16:07 |
Thank you for your understanding!
Denis | March 25, 2025 17:19 |
Denis | March 25, 2025 17:51 |
Denis | April 7, 2025 08:33 |
SimpleSwap admin | April 8, 2025 04:12 |
Thank you for your understanding!
Denis | April 14, 2025 08:45 |
SimpleSwap admin | April 14, 2025 09:04 |
Thank you for your understanding!
Mark | 185.100.157.* | April 7, 2025 00:42 |
BestChange admin | April 7, 2025 04:02 |
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
SimpleSwap admin | April 7, 2025 05:07 |
Please rest assured that our team is currently working on recovering the funds. These cases require additional manual handling, which is why the process may take longer than usual.
We truly appreciate your understanding and will keep you updated as soon as there’s progress.
Mark | April 7, 2025 06:10 |
Mark | April 7, 2025 17:58 |
Mark | April 7, 2025 23:43 |
SimpleSwap admin | April 8, 2025 04:08 |
Hope to see you again on SimpleSwap!
Stephen | 104.194.129.* | March 25, 2025 19:49 |
The transaction was blocked, the exchanger requested data and documents they were provided.
There is currently a trial, but the exchanger cannot clearly indicate the time frames. I feel like a weakness in this dispute, and I ask the help of the representative of bestchange. I am aware of the exchange rate risk verification policy, accepted it and follow it, but I do not receive a response on time.
The essence of the claim is insufficient information on the part of the exchanger, judging by the reviews, this can last for months.
SimpleSwap admin | March 25, 2025 20:46 |
According to the clearly described AML/KYC policy, by creating an exchange on our website, you agreed to undergo verification.
We thank you for your cooperation, but we also want to add that the security system that stops exchanges consists of many factors. It takes time to check all the information and ensure the safety of funds for users and for the service.
All the information you provided to us has been transferred to our compliance team and we are doing everything we can to speed up the review process.
Thank you for your understanding!
We will contact you as soon as we have updates.
Stephen | March 25, 2025 20:55 |
Stephen | March 25, 2025 20:59 |
With respect.
BestChange admin | March 26, 2025 04:40 |
We have restored this review you deleted. Please continue communicating in it. The duplicate review will be deleted .
Kind regards, BestChange administration.
SimpleSwap admin | March 26, 2025 04:48 |
We appreciate your patience and understanding during this process. Please rest assured that we are doing everything possible to resolve your case as quickly as possible.
Stephen | March 26, 2025 10:55 |
Stephen | March 26, 2025 10:57 |
SimpleSwap admin | March 26, 2025 10:57 |
Thank you for your understanding!
Stephen | March 26, 2025 11:03 |
BestChange admin | March 26, 2025 11:15 |
Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as DarkMarket, Sanctions, Enforcement action, or marked with other high-risk labels.
You can view the results of the audit at the following link: https://getblock.net/en/report-preview/741ec1f2-e56a-3d0c-a940-9b7b84100fcf
In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.
The status of your complaint is changed to neutral with the capability of commenting.
Sincerely, administration of the BestChange exchanger monitor.
SimpleSwap admin | March 26, 2025 11:18 |
Thank you!
Stephen | March 26, 2025 11:23 |
SimpleSwap admin | March 26, 2025 14:23 |
Thank you!
Stephen | March 26, 2025 14:55 |
Stephen | March 27, 2025 05:53 |
SimpleSwap admin | March 27, 2025 06:26 |
Thank you for your understanding!
Stephen | March 27, 2025 17:06 |
SimpleSwap admin | March 27, 2025 17:23 |
Thank you!
Stephen | March 31, 2025 07:05 |
SimpleSwap admin | March 31, 2025 07:09 |
Thank you!
Stephen | April 1, 2025 18:43 |
Stephen | April 5, 2025 15:38 |
Vladimir | 156.146.63.* | April 2, 2025 07:47 |
SimpleSwap admin | April 2, 2025 14:09 |
Unfortunately, your exchange has been suspended at the sending stage due to the maintenance of the coin.
We sincerely apologize for the inconvenience caused by the temporary suspension of your withdrawals. We completely understand your frustration and appreciate your patience during this maintenance period.
Please rest assured that your funds are safe, and your exchange has already been processed. As soon as withdrawals are resumed, we will complete the payout for your swap without any further delay.
We highly value your trust and are always here to assist you. If you have any additional questions or concerns, please don’t hesitate to reach out to our support team.
Thank you for your understanding.
Vladimir | April 3, 2025 06:53 |
SimpleSwap admin | April 4, 2025 05:09 |
To proceed further and resolve the situation as quickly as possible, please check your inbox and reply to our latest email.
SimpleSwap admin | April 4, 2025 13:29 |
We are pleased to inform you that the exchange has been successfully completed!
You can track the transaction here: https://tronscan.org/#/transaction/f932ba3f1570cb94214413c9a418f70f06aa5ca9164c18fdf296d231d4b625c2
Thank you for your trust!
BestChange admin | April 4, 2025 14:20 |
Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.
Sincerely, administration of the BestChange exchanger monitor.
Brett | 180.150.39.* | April 1, 2025 23:56 |
Brett | April 2, 2025 00:05 |
SimpleSwap admin | April 2, 2025 00:11 |
Thank you for your patience and understanding.
Brett | April 2, 2025 00:12 |
Brett | April 2, 2025 00:13 |
SimpleSwap admin | April 2, 2025 00:16 |
We kindly ask for your patience while we finalize the process.
Brett | April 2, 2025 00:16 |
Brett | April 2, 2025 00:17 |
SimpleSwap admin | April 2, 2025 00:27 |
We appreciate your patience and understanding.
Brett | April 2, 2025 00:29 |
SimpleSwap admin | April 2, 2025 00:42 |
We will provide you with the transaction hash as soon as the exchange is completed.
Thank you for your understanding!
Brett | April 2, 2025 00:42 |
Brett | April 2, 2025 00:48 |
Brett | April 2, 2025 01:08 |
Brett | April 2, 2025 01:09 |
Brett | April 2, 2025 01:13 |
SimpleSwap admin | April 2, 2025 01:16 |
Alex | 216.131.110.* | March 23, 2025 06:45 |
BestChange admin | March 23, 2025 06:49 |
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
SimpleSwap admin | March 23, 2025 06:59 |
We sincerely apologize for the inconvenience caused by this situation. It appears that the funds were sent without the required Jetton notification, which may have led to the delay. Our team is thoroughly investigating this issue to ensure a fair and accurate resolution.
We completely understand how frustrating this must be, and we are committed to keeping you updated on the progress. Rest assured, once we have further information, we will reach out to you immediately. Your patience and understanding during this time mean a lot to us, and we are truly sorry for any inconvenience this has caused
Alex | March 23, 2025 07:39 |
SimpleSwap admin | March 23, 2025 09:13 |
Alex | March 23, 2025 09:16 |
SimpleSwap admin | March 24, 2025 13:13 |
Please check your wallet history carefully and let us know if you have any additional questions.
We will be glad to see you again on SimpleSwap!
Brett | 180.150.39.* | March 10, 2025 05:26 |
SimpleSwap admin | March 10, 2025 05:55 |
We deeply apologize for the delay in resolving this case. Rest assured that our team is working diligently to expedite the process, and we will provide you with updates at the earliest possible time.
We appreciate your patience and understanding!
Brett | March 10, 2025 05:56 |
SimpleSwap admin | March 10, 2025 07:20 |
Thank you in advance and looking forward to your reply.
Evgeniy | 89.23.105.* | February 27, 2025 03:24 |
SimpleSwap admin | February 27, 2025 03:37 |
Thank you for finding the opportunity to leave positive feedback. We really appreciate it.
We will be happy to see you again on our service.
Aleksandr Fedorov | 95.25.163.* | February 25, 2025 13:51 |
SimpleSwap admin | February 25, 2025 14:28 |
Thank you for your feedback!
We're thrilled to hear that you had a nice experience using our platform. We're committed to making crypto swaps easy and hassle-free for our users. If you ever need assistance, don't hesitate to reach out.
Oleg | 94.156.179.* | February 16, 2025 14:09 |
Very much time to confirm transaction, and no one knows, you get your money or no.
SimpleSwap admin | February 16, 2025 14:44 |
First of all, your funds are safe. According to our database, you need to send some SOL to your wallet, as the amount in the exchange is small and insufficient to keep the address valid on the SOL network. After that, we will be able to complete the exchange.
Please let us know if you have any additional questions.
Oleg | February 16, 2025 15:56 |
SimpleSwap admin | February 16, 2025 16:14 |
Thank you for your answer,
We will forward this information to the team and get back to you with updates as soon as we will have them.
SimpleSwap admin | February 16, 2025 16:18 |
Please check your wallet and let us know if you have any additional questions.
Oleg | February 16, 2025 16:31 |
Crazy_Dazy | 5.228.115.* | February 1, 2025 20:45 |
I no longer have the strength to wait and endure, I am a patient and non-confrontational person in my own right, but this is simply inadequate.
Crazy_Dazy | February 1, 2025 20:58 |
SimpleSwap admin | February 1, 2025 21:05 |
We understand that it takes a lot of time, however, such investigations cannot be completed faster due to a lot of details that need to be verified.
Please don't worry, we'll definitely update you via email as soon as we get any news.
Thank you for your understanding!
Crazy_Dazy | February 2, 2025 12:56 |
Maybe you should start working?
Then do not close the financial claim, the issue has not been resolved and remains open for two months.
Why haven't you provided any information during this time?
SimpleSwap admin | February 2, 2025 18:10 |
Rest assured that our team is working diligently to expedite the process, and we will provide you with updates at the earliest possible time. We apologize for the delay in resolving this case.
We appreciate your patience and understanding!
Crazy_Dazy | February 2, 2025 21:12 |
SimpleSwap admin | February 2, 2025 21:52 |
Rest assured that our team is working diligently to expedite the process, and we will provide you with updates at the earliest possible time. We apologize for the delay in resolving this case.
We appreciate your patience and understanding!
Crazy_Dazy | February 3, 2025 08:22 |
Why are you closing the claim then?
BestChange admin | February 3, 2025 09:47 |
The exchanger informed us that according to the information security rules and the exchanger's regulation the swap was suspended for verification due to the suspicious activity.
You agreed to the rules and the AML policy of the exchanger when creating the order: https://simpleswap.io/aml-kyc
The status of your complaint is changed to neutral with the capability of commenting.
Sincerely, administration of the BestChange exchanger monitor.
Crazy_Dazy | February 5, 2025 12:33 |
Let them worry about providing services themselves.
If I buy spoiled milk in a store, I complain to the store and wait for an exchange/refund of milk/money, rather than going to the manufacturer's farm.
Since you've taken on the risks you're getting paid for, please answer for yourself.
SimpleSwap admin | February 5, 2025 15:18 |
We ask you to contact our liquidity provider, who has stopped your funds, for greater efficiency in this case.
Please let us know if you have any additional questions.
Crazy_Dazy | February 6, 2025 01:56 |
SimpleSwap admin | February 6, 2025 04:40 |
Thank you for your understanding!
Luca | 104.28.98.* | February 3, 2025 03:33 |
To make matters worse, their customer support is beyond awful. I had the misfortune of dealing with Brad, who was rude, unhelpful, and completely unprofessional. Instead of explaining the situation or offering a real solution, he just kept saying “wait”, while they held onto my funds with no resolution in sight.
Their excuse? “The chain is under maintenance.” If that’s the case, then why on earth do you allow transactions to go through in the first place? This exchange is clearly misleading users and wasting their time.
I’m still waiting for my funds to be refunded or my exchange to be completed, and the lack of transparency is outrageous. AVOID this exchange at all costs unless you want to deal with delays, poor customer service, and zero accountability.
SimpleSwap admin | February 3, 2025 03:52 |
Your exchange has now been completed. Please check your wallet transaction history.
We apologize for the delay and inconvenience.
Luca | February 3, 2025 03:54 |
SimpleSwap admin | February 3, 2025 07:24 |
Thank you in advance!
Vladislav | 95.25.130.* | January 14, 2025 22:17 |
SimpleSwap admin | January 14, 2025 22:29 |
In accordance with our AML/KYC policy, we reserve the right to stop the deposit for verification if our security system has notified us that the funds may be involved in illegal activities.
Your case is currently under review. We'll do our best to speed up the review process and notify you as soon as we have any updates.
Thank you for your understanding!
Vladislav | January 22, 2025 13:18 |
SimpleSwap admin | January 22, 2025 13:24 |
Unfortunately, we need more time to finish your case. Our team is doing its best to speed up the process, and we will update you as soon as possible.
Thank you for your patience and understanding.
Vladislav | January 23, 2025 07:41 |
Vladislav | January 24, 2025 02:14 |
SimpleSwap admin | January 24, 2025 02:23 |
We apologize for the delay.
Mt | 77.249.191.* | December 4, 2024 12:23 |
my claim: 567.88 Trx (tron)
recently i made a low $ amount of btg to trx on simpleswap.
Long story short, the exchange page indicates to contact them due “your exchange needs additional attention”.
Now what they basicly do, just delay and make excuses, that the transaction got ''stuck'' (not my problem as customer) while the price of trx rises. So that they have to pay me out less trx each day. This is on purpose. To pay less money to me.
There is no reason, no reason at all to delay a confirmed btg transfer. Please reference: ***
btg transfer was swiftly and normally processed on btg chain.
First the exchange was 567 trx. Then i agreed to 534 after contacting them due to '''transaction being stuck'' ***. Then again today (3 days later!) they offer 298 trx while i didnt do anything wrong. My claim is 567.88 Trx to *** for reference @ best change administration.
These *** do this at full-knowledge. And i wish to warn / caution everyone from this exchange. They are *** your money.
Full proof of conversation with *** is at the pastebin raw url.
***
at the pastebin my name is redacted
i am honest, if you are honest, i will remove all my reviews and this full *** complaint.
SimpleSwap admin | December 4, 2024 12:45 |
Thank you for sharing your experience!
Unfortunately, your swap was suspended die to a rate change. We understand your dissatisfaction, however, in such cases the exchange should be completed manually and this process can take some time.
Please confirm the current rate with our support team or request a refund, so we'll so our best to resolve your issue as soon as possible.
Thank you in advance!
Mt | December 4, 2024 12:56 |
they gave their word yesterday to me:
""
your request #*** has been updated. To add additional comments, reply to this email.
Hi,
thank you for contacting us.
Your exchange has been stuck before the exchanging stage due to significant difference in estimates. We can proceed it via the current rate of ~534.150028 Trx or issue a refund of the coins.
Which option would you prefer? looking forward to your reply.
Best regards,
simpleswap team
this email is a service from simpleswap. ""
My reply: "proceed with 534 trx
verstuurd vanaf mijn iphone"
their reply:
"your request #*** has been updated. To add additional comments, reply to this email.
Deal! we will get back with the hash as soon as your swap is finished.
Best regards,
simpleswap team"
after that they comment today (i reminded them many times):
"
your request #*** has been updated. To add additional comments, reply to this email.
Just got an update from the team,
unfortunately, your exchange has been stuck since the current rate is changing to the worse. In this case we can make a refund of your coins or continue the swap at the current rate (~298.36052 Trx).
Which option would be preferable? looking forward to your reply.
Best regards,
simpleswap team"
this is beyond reasonable float. This is not my fault. Btg went through immediately. And they gave their word in mail conversation. Admin can contact me for proof, if required, incase simpleswap denies those emails.
SimpleSwap admin | December 4, 2024 14:10 |
In case, if you are not satisfied with the current rate, we can issue a full refund.
Thank you for your understanding!
Mt | December 4, 2024 14:18 |
Relevant conversation:
Your request #*** has been updated. To add additional comments, reply to this email.
Hi,
Thank you for contacting us.
Your exchange has been stuck before the exchanging stage due to significant difference in estimates. We can proceed it via the current rate of ~534.150028 TRX or issue a refund of the coins.
Which option would you prefer? Looking forward to your reply.
Best regards,
SimpleSwap team
This email is a service from SimpleSwap.
On December 3, 2024 at 6:46:14AM UTC, Client/Disputer *** wrote:
My exchange has an issue. Why?
[N65R0R-YN5W7]
Client / Disputer <my EMAIL client>
di 3 dec, 10:48 (1 dag geleden)
aan SimpleSwap
Proceed with 534 TRX
Verstuurd vanaf mijn iPhone
Op 3 dec 2024 om 08:20 heeft Stephanie (SimpleSwap) <***> het volgende geschreven:
Stephanie (SimpleSwap)
di 3 dec, 11:05 (1 dag geleden)
aan mij
Your request #***has been updated. To add additional comments, reply to this email.
Deal! We will get back with the hash as soon as your swap is finished.
Best regards,
SimpleSwap team.
SimpleSwap admin | December 4, 2024 14:45 |
Such cases are possible on cryptocurrency market, also please note, that your swap was created at the floating rate, not fixed.
Please let us know when you will be ready to accept the current rate or refund.
Thank you.
Mt | December 4, 2024 14:50 |
My claim of 534.15 TRX REMAINS. @ Administration.
SimpleSwap admin | December 4, 2024 14:54 |
At this moment, we cannot complete your swap at the rate 534.15 TRX
You can watch the rate change and if let us know when the rate is changed back to the expected.
Thank you for your understanding!
Mt | December 4, 2024 14:55 |
Your request *** has been updated. To add additional comments, reply to this email.
==
Me: Proceed with 534 TRX
Verstuurd vanaf mijn iPhone
==
Your request *** has been updated. To add additional comments, reply to this email.
Deal! We will get back with the hash as soon as your swap is finished.
Best regards,
SimpleSwap team
This email is a service from SimpleSwap.
Hi,
Thank you for contacting us.
Your exchange has been stuck before the exchanging stage due to significant difference in estimates. We can proceed it via the current rate of ~534.150028 TRX or issue a refund of the coins.
Which option would you prefer? Looking forward to your reply.
Best regards,
SimpleSwap team
This email is a service from SimpleSwap.
SimpleSwap admin | December 4, 2024 19:03 |
We'll be waiting for your reply!
Mt | December 4, 2024 19:56 |
@Best change please intervene as this *** is still trying to make me accountable for his mistake and his fixed promise / word.
SimpleSwap admin | December 4, 2024 20:02 |
As we said before, we can issue a refund if you are not satisfied with the current rate.
Hope for your understanding!
Mt | December 4, 2024 20:06 |
Thats unethical and ***. You didnt obey your part of the deal.
SimpleSwap admin | December 4, 2024 20:10 |
Unfortunately, we cannot complete your swap at the expected rate. In case, if the floating rate swap cannot be completed at the expected rate, we always offer a refund or complete the swap at the current market rate.
Please make your choice, thank you.
Mt | December 4, 2024 20:17 |
Point is you locked the deal.
Mt | December 4, 2024 20:18 |
Point is you locked the deal.
SimpleSwap admin | December 4, 2024 20:44 |
Again, we can complete your swap at the current market rate or issue a refund, if you're not satisfied with the rate.
Thank you for your understanding!
Mt | December 4, 2024 20:51 |
That made the deal fixed. YOU DIDNT reply after that. YOUR mistake to lock it.
SimpleSwap admin | December 4, 2024 21:11 |
As we said before, we can issue a refund if you are not satisfied with the current rate.
Mt | December 4, 2024 21:15 |
SimpleSwap admin | December 6, 2024 08:33 |
We’re pleased to let you know that your exchange has been successfully completed.
If you have any more questions or need further assistance, feel free to reach out. We hope to see you back on SimpleSwap soon!
SimpleSwap admin | December 6, 2024 08:33 |
We’re pleased to let you know that your exchange has been successfully completed.
If you have any more questions or need further assistance, feel free to reach out. We hope to see you back on SimpleSwap soon!
SimpleSwap admin | December 6, 2024 08:34 |
Mt | December 6, 2024 09:04 |
Claim remains: 136 TRX.
SimpleSwap admin | December 6, 2024 09:59 |
Our team received confirmation from you to complete your exchange at the current exchange rate (at that time it was ~402 TRX).
We successfully completed your exchange at the current floating rate, and we sent you 397.671298 TRX.
The difference between the expected and received amounts was 1.08%, which is an acceptable difference for a floating exchange rate.
Also, in order to smooth out thi situation, we are still ready to offer you a bonus of
50 USDT cashback on your next exchange.
Mt | December 6, 2024 10:03 |
SimpleSwap admin | December 6, 2024 10:23 |
We ask you to check carefully the difference between fixed rate exchanges and floating rate exchanges.
A fixed rate exchange is an exchange that allows you to receive exactly the estimated amount. The fixed rate exchange is independent of the market volatility. This means that changes in the coins rates do not affect the fixed rate exchange.
When you create the fixed rate exchange you have 20 minutes to send us a deposit. There is a time limit because of the fact that the coins rates can change at any time, so we are exposed to huge risks.
A floating rate exchange is a classic cryptocurrency exchange type when the approximate receiving amount is shown at the time of the exchange creation. You can get either more or less coins than expected at the beginning of the floating rate exchange due to the volatile nature of the cryptocurrency market.
Please note that your swap was created at the FLOATING rate. Moreover, your deposit was received 28 minutes after creating the swap, so that's why we were not able to complete your swap at the initially estimated rate. Additionally, when the new rate was offered (~534.150028 TRX) you replied 2 hours 28 minutes after receiving the email from our team. Considering these facts your swap couldn't be completed at the rate that you wanted.
Please let us know if you accept the offered bonus, so we can close this case.
Thank you in advance!
Mt | December 6, 2024 15:08 |
Mt | December 6, 2024 15:34 |
He offered 50 usdt bonus for his mess which i declined. I want my swap and will never use this service again
Claim sustains!
Mt | December 6, 2024 15:35 |
He offered 50 usdt bonus for his mess which i declined. I want my swap and will never use this service again
Claim sustains!
SimpleSwap admin | December 6, 2024 15:43 |
The bonus was offered only to smooth your experience if you were not satisfied.
BestChange admin | December 6, 2024 15:44 |
Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.
Sincerely, administration of the BestChange exchanger monitor.
Mt | December 6, 2024 16:12 |
My claim persists! NOT received in full.
Mt | December 6, 2024 16:15 |
Mt | December 6, 2024 16:16 |
old terms: https://web.archive.org/web/20241007163625/https://simpleswap.io/terms-of-service
current terms: https://simpleswap.io/terms-of-service
This is probably due to this situation!
SimpleSwap admin | December 6, 2024 18:25 |
A fixed rate exchange is an exchange that allows you to receive exactly the estimated amount. The fixed rate exchange is independent of the market volatility. This means that changes in the coins rates do not affect the fixed rate exchange.
When you create the fixed rate exchange you have 20 minutes to send us a deposit. There is a time limit because of the fact that the coins rates can change at any time, so we are exposed to huge risks.
A floating rate exchange is a classic cryptocurrency exchange type when the approximate receiving amount is shown at the time of the exchange creation. You can get either more or less coins than expected at the beginning of the floating rate exchange due to the volatile nature of the cryptocurrency market.
Please note that your swap was created at the FLOATING rate. Moreover, your deposit was received 28 minutes after creating the swap, so that's why we were not able to complete your swap at the initially estimated rate. Additionally, when the new rate was offered (~534.150028 TRX) you replied 2 hours 28 minutes after receiving the email from our team. Considering these facts your swap couldn't be completed at the rate that you wanted.
Please let us know if you accept the offered bonus, so we can close this case.
Thank you in advance!
Mt | December 6, 2024 18:28 |
Read our conversation. YOU offered a fixed deal and to pay in 6h. You didnt.
You replied a DAY later after me reminding you on multiple occassions.
But you wanted more profit of the asset raising.
Claim persists.
I dont accept cashback on a *** site.
534.15 — the 397 trx what you paid is owed now.
SimpleSwap admin | December 6, 2024 19:22 |
Mt | December 6, 2024 19:32 |
Claim persists, reference is all the old comments.
SimpleSwap admin | December 6, 2024 20:08 |
Mt | December 6, 2024 20:36 |
My claim of 534 TRX — what had been paid persists.
SimpleSwap admin | December 7, 2024 05:01 |
Mt | December 7, 2024 06:53 |
Claim persists.
SimpleSwap admin | December 7, 2024 07:47 |
Mt | December 7, 2024 07:58 |
Additionaly, you agreed on that time to a new deal. You said deal. The market rate after thst 2h28 was 534trx. It is because you ignored me afterwards for more than 24hours that whilst you promised a tx hash that you messed everything up.
You gave a fixed deal.
SimpleSwap admin | December 7, 2024 11:28 |
Mt | December 7, 2024 11:53 |
Claim persists.
SimpleSwap admin | December 8, 2024 09:36 |
Mt | December 9, 2024 14:23 |
It was changed in a fixed deal when you confirmed there would be a tx hash in 6h.
Note for all customers and admin: simpleswap support is ignoring me.
SimpleSwap admin | December 9, 2024 14:33 |
Your swap was completed with the 1,2 % difference from the rate that you've agreed, the case is closed on the side of our support team.
We would like to remind you that we are still ready to offer a promo code of the 50 USDT for your next swap just to close this case.
Please let us know if you agree.
Mt | December 9, 2024 15:04 |
I will NEVER EVER accept cashback on your site. Your dishonest and disrespectful.
SimpleSwap admin | December 9, 2024 16:05 |
Mt | December 10, 2024 18:38 |
SimpleSwap admin | December 10, 2024 20:05 |
Do it at 402.27
Take my loss because of your unwillingness
The swap was completed at the floating rate within 33 minutes after your confirmation. You received 397.671298 TRX.
Please note that the swap was completed after your confirmation.
Mt | December 11, 2024 07:01 |
If you break your word like a b, and you expect me to honor my word in return?
No. Does not work.
Claim persists.
SimpleSwap admin | December 11, 2024 11:27 |
You confirmed that we can complete the swap at the rate ~402.27 TRX - we completed it.
Mt | December 11, 2024 11:31 |
You confirmed I would get 534.15 TRX in 6 Hours in my wallet. And you abused authority by that.
Claim persists.
SimpleSwap admin | December 11, 2024 11:49 |
Mt | December 11, 2024 11:52 |
Then you ignored me, and i informed and reminded you on multiple occassions.
Next day after ignoring me (please read this potential customers!) you tried to bail and make a new deal.
Potential customers read how this exchange behaves! totally disrespectful to clients.
Claim persists.
SimpleSwap admin | December 11, 2024 12:00 |
As I see, you can exchange 397.671298 TRX to BTG back and receive more that you sent initially, so hope you'll be satisfied finally.
Mt | December 13, 2024 12:44 |
SimpleSwap admin | December 13, 2024 13:22 |
Mt | December 14, 2024 15:55 |
Claim still open dear potential clients!
as you can see from the conversation, simpleswap aint resolving it
never choose this company. Bestchange admin says its fully resolved but there is nothing resolved!
SimpleSwap admin | December 14, 2024 17:19 |
However, the swap was completed after your confirmation, so you received your funds.
Thank you for your understanding!
Mt | December 14, 2024 17:24 |
SimpleSwap admin | December 15, 2024 12:56 |
Mt | December 15, 2024 13:16 |
Claim remains.
SimpleSwap admin | December 15, 2024 13:28 |
Mt | December 17, 2024 17:17 |
Claim remains.
SimpleSwap admin | December 18, 2024 13:35 |
Have you read about the difference between fixed and floating rate swaps?
Mt | January 16, 2025 13:32 |
SimpleSwap admin | January 16, 2025 17:22 |
Your swap was completed after your confirmation, so there is no point to speak about refund.
Thank you for your understanding!
Mt | January 16, 2025 19:29 |
Your floating rate / system failed. That makes the first deal no existent.
SimpleSwap admin | January 17, 2025 11:45 |
If your swap was initially created at the floating rate - it should be completed at the floating rate, not fixed.
Salah | 197.202.206.* | January 15, 2025 13:46 |
its been moor then 15h they said 60m i sanded STX to receive BTC
didn't receive anything
i don't understand why cant you just work take your cut on every exchange and create nice reputation
is it that hard
transition ID ***.
SimpleSwap admin | January 15, 2025 20:22 |
We are very sorry for the inconvenience!
Your deposit wasn't recognized due to a one-time tech issue. We are ready to complete your swap at the current rate or issue a refund.
Please notify our support team what do you prefer.
Thank you for your understanding!
Salah | January 15, 2025 20:55 |
Salah | January 16, 2025 03:14 |
SimpleSwap admin | January 16, 2025 03:26 |
We will be glad to see you again on SimpleSwap.
BestChange admin | January 16, 2025 03:30 |
Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.
Sincerely, administration of the BestChange exchanger monitor.
Salah | January 16, 2025 03:39 |
Pepetothemoon2024 | 185.220.101.* | January 8, 2025 01:33 |
Unfortunately, one of the transactions for 6.663.60482937 DAI has been frozen. And the payment for treatment needs to be made very soon!
This exchange platform has put my health at risk, and I don’t know what to do now!
I’m posting this review to warn others: if you’re thinking of making an exchange here, think twice. They have requested verification, and I’m ready to provide all the necessary documents, but I will keep the public informed about what happens!
I hope this situation will be resolved as quickly as possible, but right now, I’m left in complete uncertainty.
SimpleSwap admin | January 8, 2025 01:48 |
In accordance with our AML/KYC policy, we reserve the right to stop the deposit for verification if our security system has notified us that the funds may be involved in illegal activities.
To resolve this issue as quickly as possible, please contact our support.
We understand the urgency of your case and will do our best to expedite the resolution.
Thank you for your understanding.
Pepetothemoon2024 | January 8, 2025 04:11 |
I then filled out the provided form where I explained everything as it happened. I hope for a prompt resolution of this misunderstanding; otherwise, I will be forced to contact law enforcement and judicial authorities, as well as the media, since these funds are crucial for my life.
So far, no one has returned the funds to me.
Until the situation is resolved, I recommend that others avoid using this exchange.
SimpleSwap admin | January 8, 2025 04:27 |
We'll do our best to speed up the review process and notify you as soon as we get any updates.
Thank you for your understanding!
Pepetothemoon2024 | January 8, 2025 05:58 |
I kindly ask that the review remains active until the situation is fully resolved and the funds are returned. The issue is not resolved, and the funds are currently withheld by the exchanger.
SimpleSwap admin | January 8, 2025 10:21 |
Please respond to our support team and confirm if you're agree.
Thank you in advance!
Pepetothemoon2024 | January 8, 2025 16:58 |
Bahdan | 83.238.232.* | December 30, 2024 22:56 |
No money was credited to my account
Do not exchange your funds through this exchanger, look for another one.
SimpleSwap admin | December 30, 2024 23:09 |
Could you please provide your exchange ID, so we can look into your issue?
Thank you in advance!
User | 93.113.202.* | December 15, 2024 21:34 |
The transaction was blocked during the exchange. They asked me KYC. I was verified by them. Next they write explain the two transactions. I show them screenshots where it is clear that these are my personal wallets. Then they again began to request transactions that were 3 (!) years ago before. The coins have still not been returned! almost 0.7 btc. ***
SimpleSwap admin | December 15, 2024 22:07 |
Please continue the conversation with our team and provide all information that could help to confirm that the funds were obtained legally.
Hope for your understanding and cooperation!
BestChange admin | December 26, 2024 10:30 |
Unfortunately, according to the analysis carried out by AML, the cryptocurrency you sent is at High Risk or associated with illegitimate sources. In this case, additional verification is required according to information security rules, international AML/KYC policy, and exchange service regulations. You agreed to the exchanger's rules when creating the order.
Please follow the exchanger's instructions to resolve the situation. The complaint will be transferred to neutral status with the possibility of further comment.
Kind regards, BestChange administration.
Dev | 188.43.33.* | December 18, 2024 13:16 |
I made few transactions a year ago and they blocked 2 of them and asked me KYC. I was verified my KYC and explained about this fund.
This fund is what client sent to me.
After that they were saying "We are investigating" for almost a year and last month they said they will refund.
But because of their long investigating I lost my wallet access. They suggest 3 options
1. dust transcation from initial wallet.
2. dust transaction from recipent wallet.
3, video recording.
At this time I didnt have access of both wallets so I can't make this.
But after a few weeks I hired some experts and they recovered initial wallet access but seedphrase is shared to them.
Anyway I made video record and submitted but they are saying they can't believe this so I asked to them I can choose second option because I found recipent wallet seedphrase from my notebook.
But supporter is saying "Only dust transaction fro initial wallet is acceptable" 100 times like a parrot.
They are double-talkers like this.
Don't trust them they are not going to refund.
They always waste your time and never listen to the customer's explanation.
If I demand explanation then saying "Only dust transaction fro initial wallet is acceptable".
Even children can believe I am the owner of that coin.
But they are saying If I can't make transaction from initial wallet I would not the owner.
This is a really stupid argument.
If I am not the owner how can i have recipent wallet access? Why I verified my KYC?
Why did I keep in touch with them for almost a year?
If i ask this they ignore it.
Don't trust them.
SimpleSwap admin | December 18, 2024 13:34 |
Dear customer, please note that your case is quite unusual, and the provided video doesn't look like enough proof that you are the owner of the funds sent from the SOL address.
Unfortunately, in this case, the only way to confirm that you are the real owner of the SOL initial wallet is a dust transaction from this wallet to our deposit address. It can be done with a few clicks if you are really have access to the initial wallet.
We are not considering any alternative options for this case, since your resistance raises enough doubts about your actual ownership of the original SOL wallet.
Thank you for your understanding!
Dev | December 18, 2024 14:03 |
I have explained my situation multiple times, but I will clarify it once again.
I lost the seed phrases to the source wallet and, to recover them, I hired professionals. The video recording I provided is what they sent me during the process. However, they have since stopped responding, likely assuming that the funds in the wallet will eventually transfer to them.
Despite this, I have solid evidence to support my case:
I have access to my SimpleSwap account and the email used to make the transactions, along with KYC verification.
I can verify ownership of the destination wallet (Monero wallet) by performing a dust transaction if needed.
The source funds were sent from my client’s wallet. My client is willing to perform a dust transaction again from their wallet as further proof.
I’ve complied with all the requirements you've previously suggested, yet now you claim that two of the three options are unavailable. This sudden change in position feels arbitrary and unjustified. It seems you're simply looking for excuses to deny the refund.
Let me make it clear: I will not stop until this matter is resolved fairly. I have done everything necessary to prove my claim, and your unwillingness to process the refund is unacceptable. You have all the evidence to validate my ownership and resolve this issue immediately.
I demand a refund without further delay. Ignoring this or continuing to make excuses will not work. I expect a resolution promptly.
SimpleSwap admin | December 18, 2024 14:04 |
We'll let you know as soon as we get any news.
Thank you
Dev | December 18, 2024 14:32 |
SimpleSwap admin | December 18, 2024 14:34 |
Dev | December 18, 2024 15:04 |
Dev | December 19, 2024 15:30 |
To provide all the necessary proof, I sent you detailed proofs via ticket email(#125110).
1. A dust transaction I just made from my destination wallet, as requested in ticket #116807 (See screenshot on the email). I shared you transaction hash and secret key on the email.
2. I just came across a review on BestChange: https://www.bestchange.com/simpleswap-exchanger-5.html?review=2171416. The person received a refund after two days, even though he changed addresses multiple times. I also noticed several other users getting refunds in cases similar to mine. I’ve waited 10 months, and this feels extremely unfair. This is clearly a straightforward case.
3. I did KYC-verification as you requested. and I keep chatting with you on this account.
Give me refunds asap. I can't stand that other users in similar situations received refunds within just a few days.
Dev | December 20, 2024 14:22 |
SimpleSwap admin | December 20, 2024 14:37 |
Dev | December 20, 2024 17:28 |
SimpleSwap admin | December 20, 2024 20:39 |
Thank you!
Dev | December 25, 2024 18:45 |
why this is taking so long?
Are you sure it will be done this week?
SimpleSwap admin | December 25, 2024 19:52 |
Please take our apologies for the delay!
Evgeniy | 185.200.105.* | December 22, 2024 19:35 |
SimpleSwap admin | December 22, 2024 19:43 |
Thank you for finding the opportunity to leave positive feedback. We really appreciate it.
With Christmas Greetings and all Good Wishes for the New Year,
SimpleSwap team
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