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Updated:
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simpleswap.io exchanger website screenshot

SimpleSwap exchanger

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Status: active SimpleSwap reviews: 07216149
Exchange rates: 3582 Volet TS:
Reserve: $41 959 835 Perfect Money TS:
Age: 6 years 3 months WebMoney BL:
On BestChange: 5 years 5 months MyWOT rating: 3.0
Country: Marshall Islands Forums:
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When creating a financial claim, please make sure that the exchange regulations specified on the website SimpleSwap have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:

  1. The regulated exchange period has not expired yet.
  2. The exchanger's regulations were violated. For example, the incoming transaction did not pass the AML check.

Be sure to indicate the exchange order number. It will help the SimpleSwap administrator resolve the problem more quickly.

If you didn't like the SimpleSwap's service and want to write about it, use the Comment review type.

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Add a comment:
Alex 176.52.18.* June 5, 2024 22:08
The review is being checked by the monitor's administration
In May on the 28th, an exchange was made on the simpleswap website. Direction ETH USDT(ERC20). Initially the transaction had confirmations, but its status did not change in any way. I wrote to support and asked for help. In response I received:
"Your transaction is currently at the confirmation stage. As soon as your transaction is fully confirmed, we will immediately complete your exchange.

Thank you for your patience."

A couple of minutes later I received a notification that I needed to confirm KYC verification, which I immediately passed. They also asked for documents about where the money is coming from. Sent all the documents in the first 2 days. Within a week I get the same reply that my money is under verification. On the 31st of May I write to them for support:
"Good day.
Why don't you give me my money back then?"

And I get the answer
"Hello! The point is that the issue is on the side or our liquidity provider, so it doesn't only depend on us
From our side we are doing our best to help you getting access to your coins asap
Please accept our apologies for such a delay! As soon as there is more info, we will inform you immediately"

They don't want to refund my money, not even my original money. Please sort this out!
Expand (33)
BestChange admin June 6, 2024 05:06
Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.
SimpleSwap admin June 6, 2024 09:45
Hello Alex,
First of all, we deeply apologise for the delayed reply.

Unfortunately, your case is still under review, however, you shouldn't worry - you will be notified as soon as the review is completed.
Currently, we are doing our best to speed up the process.

We highly appreciate your cooperation and patience!
Claim solved
Alex June 7, 2024 12:32
Can you give me the dates on which I will receive my money? I've been waiting almost two weeks. You have the same reason for not being able to get my money back! I demand my money back within 2 days.
SimpleSwap admin June 7, 2024 13:27
Alex, We understand the importance of timely transactions and the impact delays can have on our customers. Rest assured, your funds are safe, and we are committed to ensuring that you receive them promptly.
Claim renewed
SimpleSwap admin June 10, 2024 11:44
Alex, we highly appreciate your patience!
Currently, our team is doing their best to resolve your issue in the near time.

We'll keep you updated!
Claim solved
Alex June 12, 2024 09:52
Why are you making my review neutral? Make it negative. You simply took my money! I will report this incident to all communities.
Alex June 15, 2024 20:24
It's a lot of fun waiting almost 3 weeks for your money.
Claim renewed
SimpleSwap admin June 15, 2024 20:27
Dear customer, we fully understand and share your concerns! Unfortunately, your case is still under review.
Our team is doing our best to complete the investigation as soon as possible.

We'll keep you updated!
Claim solved
Alex June 15, 2024 20:29
But looking at almost 3 weeks is a bit much. Have you ever thought that the money might be badly needed?
Claim renewed
SimpleSwap admin June 15, 2024 20:34
Alex, unfortunately, the investigation takes a bit more time than usual.

We'll get back within 1-2 business days!
Claim solved
Alex June 16, 2024 21:06
It's been almost two days.
Claim renewed
SimpleSwap admin June 16, 2024 21:11
Alex,
We acknowledge your frustration and apologize for the delay. Rest assured, we are expediting the investigation and your case remains a priority for us. We will provide an update as soon as additional information is available. However, given the complexity and various factors at play, it is difficult to provide an exact ETA currently.
Claim solved
Alex June 21, 2024 22:02
It's been three weeks. The money has not been returned and most likely will not be returned.
Claim renewed
SimpleSwap admin June 21, 2024 22:06
Alex,
Your case is still under investigation, and we will continue to contact you regarding the details. We apologize for any inconvenience, but it may take some time to clarify all the details.
Claim solved
Alex June 26, 2024 21:04
A month later, I haven't received my money.
Claim renewed
SimpleSwap admin June 30, 2024 11:33
Alex, unfortunately, your case is still under review. Were doing our best to get back with the updates within near business days.
Thank you for your patience and understanding!
Claim solved
Alex June 30, 2024 11:44
I don't need exchanges and inspections. I want my very first money back.
Claim renewed
SimpleSwap admin June 30, 2024 12:42
Alex, We deeply apologize for the delay in resolving this case. Rest assured that our team is working diligently to expedite the process, and we will provide you with updates at the earliest possible time.
We appreciate your patience and understanding!
Claim solved
Alex June 30, 2024 12:55
I want my ETH back, I don't need your exchange anymore. Give it back and I'll close the review.
Claim renewed
SimpleSwap admin June 30, 2024 13:00
Alex, we'll be able to release your funds as soon as the internal investigation is completed.
You will be notified immediately as we get any updates, thank you for your understanding!
Claim solved
Alex June 30, 2024 13:04
Why do I have to wait a month for your investigation? Are you trying to trick people? It's not the first time. I demand my money, which is in your wallet.
Claim renewed
SimpleSwap admin June 30, 2024 13:18
Alex, as you've been notified before - your funds were suspended because their source could be connected to illegal activity.
We fully understand your frustration, however, we cannot release your funds until the investigation is completed.

Currently, we are waiting for a reply from the legal authorities. Thank you for your patience and cooperation!
Claim solved
Alex July 5, 2024 10:36
***.
Claim renewed
SimpleSwap admin July 5, 2024 11:05
Alex, As we can see, our team has sent you an update by mail. Please let us know if you have any additional questions.
Claim solved
Alex July 5, 2024 20:02
The last e-mail from you was 13 days ago.
Claim renewed
SimpleSwap admin July 5, 2024 20:39
Alex, your case is still under investigation.
We'll notify you as soon as we get any updates!
Claim solved
Alex July 6, 2024 20:57
Simpleswap ***.
Claim renewed
Alex July 7, 2024 18:08
Very interesting why others have the problem solved within a month, but I've had the problem for 40 days. This is not within the scope and they just don't want to return the money. Where is bestchange looking?
SimpleSwap admin July 7, 2024 19:08
Alex,
We thank you for providing us with the contact of the fund's owner and we are in communication with him right now. We will notify you about any updates as soon as we will have them.
Claim solved
Alex July 9, 2024 07:43
***.
Claim renewed
SimpleSwap admin July 9, 2024 07:50
Alex, as you've been notified before - your funds were suspended because their source could be connected to illegal activity.
We apologize for any inconvenience, but it may take some time to clarify all the details.
Claim solved
Alex July 17, 2024 17:44
Return my money.
Claim renewed
SimpleSwap admin July 17, 2024 17:51
Dear customer, as youve been notified before, the source of funds is still not confirmed. We have sent email to your manager several days ago and still havent got any reply.
Please ask him to check his email box.
Thank you in advance!
Claim solved
3
CommentRemove
Jonas 185.213.155.* July 12, 2024 10:03
Issue has been successfully resolved by the exchanger's administration
Profanities and abusive language were removed by the monitor's administration
Schon wieder keine Auszahlung und nur dumme Ausreden bzw man gibt es an die Technik weiter!
Gestern musste ich schon nachfragen damit es eine Auszahlung gab und heute spinnt das System bei denen schon wieder und nichts passiert auer frecher Antworten, dass es an die Technik geht!

Das doch total der *** was die da abziehen, wenn es 2 Tage in folge jetzt schon passiert, dann ist es ja nur eine Frage der Zeit bis es einen Exit Scan gibt...
Expand (17)
SimpleSwap admin July 12, 2024 10:11
Hello Jonas,
We're deeply sorry for the inconvenience you've encountered with your recent swap attempt.

Please know that we take your concerns seriously, and we understand the frustration of having your funds held up in pending status. Our team is actively investigating your transaction to ensure it is resolved promptly and satisfactorily.

Please don't hesitate to reach out to our support team, and we will do our best to assist you promptly.

Thank you for your understanding.
Claim solved
Jonas July 12, 2024 10:13
Hier ist gar nichts beendet!
dumme ausreden und mehr nicht!
achtung nur nicht dort handeln, wenn ich eure coins behalten wollten!
warnung!
Claim renewed
Jonas July 12, 2024 10:16
Jetzt kommen schon so dumme ausreden, dass es an monero liegt und es dort so lange dauert und dabei ist die transaktion bei weit ber 10 besttigungen!

achtung hier wird betrogen!
SimpleSwap admin July 12, 2024 10:31
Jonas,
First of all, we are not deceiving anyone. Your exchange is in progress, rest assured that our team is working diligently to expedite the process, and we will provide you with updates at the earliest possible time. We are always in touch with you.
Claim solved
Jonas July 12, 2024 10:33
Das bleibt rot und negativ das feedback!
ich lass mich doch nicht verarschen von euch!
mehr als 80 besttigungen und der support redet irgendeinen mist von wegen, dass das monero netzwerk heute langsam ist, was soll denn so eine unntige verarschung!

ihr habt meine coins kassiert und wollt mich jetzt bescheien!
Claim renewed
SimpleSwap admin July 12, 2024 10:40
Jonas,
As we said earlier, we do not want and are not going to deceive you.
We will do our best to speed up your exchange.
Claim solved
SimpleSwap admin July 12, 2024 10:42
Dear customer, glad to inform you that your exchange was successfully completed. Once again we apologise for the delay and inconvenience!
We'll be happy to see you again on SimpleSwap!
Claim renewed
Jonas July 12, 2024 10:43
Euer bestes ist einfach nur lcherlich und wenn ihr nicht in der Lage seid und so eine Seite ordentlich betreiben knnt, dann lasst es einfach bleiben!
Ich lass mich doch nicht verarschen von euch und wenn es 2 mal an zwei aufeinander folgenden Tagen passiert ist es einfach nur traurig und jeder muss vor eurem schlechten Service gewarnt werden!
Claim solved
Jonas July 12, 2024 10:44
Kauft nur nicht bei dieser seite!
Claim renewed
SimpleSwap admin July 12, 2024 10:45
Jonas,
Unfortunately, your exchange took longer than expected, but it was successfully completed and we sent you your coins. If you still have any questions, we are always ready to help you.
Claim solved
Jonas July 12, 2024 10:47
Es dauert stndig lnger als erwartet und immer nur mit sehr viel Stress macht ihr eine Auszahlung und wer weiss wie viel Leute ihr schon betrogen habt!
Vor euch muss man einfach nur jeden warnen und niemand sollte seine Coins bei euch tauschen und am ende verlieren!
Claim renewed
SimpleSwap admin July 12, 2024 10:50
Jonas,
As we said before, we are NOT DECEIVING anyone. Please do not mislead other users. We will also repeat - your exchange has been successfully completed and we sent you your coins.
If you still have any questions, we are always ready to help you.
Claim solved
Jonas July 12, 2024 10:53
Ja immer erst nachdem man stress macht und irgendwann reicht es wirklich und auer dummer ausreden kommt von euch nicht!
ihr verbessert nicht euer system sondern schreib nur frech, dass ihr es verbessern wollt damit sowas nicht mehr passiert und dann kommt genau der selbe mist wieder und jetzt sogar an 2 tagen in folge und das feedback bleibt negativ! kann doch nicht sein, dass ihr hier stndig versucht die negativen bewertungen zu lschen! ihr bietet keinen guten service an und bei so vielen problemen gehen ich auch davon aus, dass ihr irgendwann dicht machen werdet!
Claim renewed
SimpleSwap admin July 12, 2024 10:56
Jonas,
Unfortunately, exchanges with XMR coin may take longer than usual due to network load.
We apologize and we are working to fix this situation.

If you have any questions, we are always ready to help you.
Claim solved
Jonas July 12, 2024 10:58
Hr doch endlich auf mit diesen dreisten lgen!
xmr netzwerk ist schnell genug und dort ist die transaktion bei 100 besttigungen!
da ist nichts langsam!
Claim renewed
SimpleSwap admin July 13, 2024 11:10
Jonas,
Please understand that some swaps could take a bit more time than expected due to delays on our liquidity partner side.
We understand your dissatisfaction, however, your swap was completed successfully.

Please confirm that the funds were received, thank you!
Claim solved
BestChange admin July 13, 2024 11:18
Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.
3
CommentRemove
Alex 178.158.203.* June 30, 2024 15:27
Issue has been successfully resolved by the exchanger's administration
Today (30.06.2024), an exchange was made on the simpleswap website. The transaction had confirmations, but its status did not change in any way. I wrote to support and asked for help. In response I received:
"Hi! I've received your request and will review it within 10-15 minutes. Please stay tuned. Thank you for your patience!"

And then only silence.
Expand (7)
BestChange admin June 30, 2024 16:13
Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.
SimpleSwap admin June 30, 2024 16:41
Hello Alex,

We apologize for the inconvenience you've encountered with your swap. Please know that we take such matters seriously and are committed to resolving them promptly. Our team is actively investigating the issue with your funds and will work diligently to ensure a swift resolution.

Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience caused.
Claim solved
Alex June 30, 2024 16:45
When swap will be ended and I will get my money?
Claim renewed
SimpleSwap admin June 30, 2024 16:57
Alex, our team is working on your swap.
We'll notify you as soon as we get any update regarding your exchange.

Thank you for your understanding!
Claim solved
SimpleSwap admin June 30, 2024 17:04
Thank you for waiting!
The exchange was completed successfully.

Once again we apologise for the delay, we'll be glad to see you again on SimpleSwap!
BestChange admin June 30, 2024 17:09
Hello Alex,

We kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.
Alex June 30, 2024 17:51
All is ok. Thanks.
3
CommentRemove
Andrei 45.39.203.* June 22, 2024 14:44
Issue has been successfully resolved by the exchanger's administration
Good afternoon, Best Change team! A situation has arisen! I sent funds to the correct application address: ***, the blockchain displayed the necessary confirmations but the site did not see this transfer and the application was automatically canceled. After 6 hours, no information from the team has not appeared. Earlier all transfers were fast, but today there was such a situation! Please help in transferring or refunding the funds. Thank you!
Expand (7)
SimpleSwap admin June 22, 2024 16:30
Hello Andrei,
We are very sorry for the delayed reply!

Unfortunately, our system has suspected your deposit. The point is that we have implemented an automated risk prevention system through which each transaction passes. If a transaction is flagged as suspicious by this system, the swap is stopped and the customer is invited to go through KYC.

The link for verification will be sent shortly.

Thank you for your understanding!
Claim solved
Andrei June 23, 2024 11:54
The problem was with your system, not the inspections. And here you are just trying to stall for time. The exchange rate is changing, I hope I will get the funds at a good rate.
Andrei June 23, 2024 18:10
Passed KYC and now they tell me to expect 24 hours! It's been over 30 hours since the transaction was denied. Referring to KYC! I made it, although there was no reason for it, as their system could not recognize this deposit as suspicious, because the funds have nothing to do with any prohibited operations. This is the second time I have encountered situations with SIMPLE SWAP where they freeze clients' funds, and they have one of the most expensive commissions. I often used this exchanger and brought not a few commissions, but I have to wait several days to complete the exchange! Thank you for such a great service!
SimpleSwap admin June 23, 2024 19:29
Andrei, we are very sorry for the delay!
We'll do our best to speed up the process.
Andrei June 25, 2024 10:46
Going on day 4! Requested to go through KYC and show something to verify funds. Passed KYC, threw a bank statement that I have funds in my life. But now they just ask for confirmation of the transaction where I deposited the first time funds to the wallet. At this point I do not understand why I have to prove something to the exchanger, confirm, and secondly, since when my KYC is not enough. Do not give specifics, what they want to see. A large amount of funds is frozen, I doubt the safety of this exchanger for your funds. I use a lot of other exchangers, there was not one similar situation. And this is the second time the freeze, last day in 2 weeks they gave the funds, and this day is already 5 days! BestChange team please pay attention to these exchangers. The fact that they claim that the system has noticed suspicious activity is pure bullshit, because in my actions there was nothing suspicious, except for the exchange of funds.
SimpleSwap admin June 25, 2024 11:03
Andrei,

First of all, we appreciate your patience in this matter.
Regrettably, we require additional time to get back to you with an update on this case. Rest assured that our team is dedicated to expediting the process, and we commit to keeping you informed of any developments as soon as they arise.

Thank you for your understanding!
BestChange admin June 30, 2024 16:32
Hello Andrei,

The exchanger has informed us that your swap was completed after the KYC procedure.
Please confirm receipt of the funds.

Kind regards, BestChange administration.
3
CommentRemove
Ukr 45.91.193.* June 21, 2024 13:44
Issue has been fully resolved
On June 7, 2024 this exchanger asked me Can I accept my unblocked funds to my addresses from which I sent to the exchanger. I said I could. And I asked how soon you will send me the funds, the exchanger said that within a few hours. It's been 2 weeks now, but I haven't received the funds yet, I ask the exchanger, and now they say that I don't know when they will return them! I ask Bestchange.com to intervene in my difficult situation!
Expand (16)
SimpleSwap admin June 21, 2024 13:52
Hello Ukr,
Your swap was suspended due to a security reasons. Our team is working on your refund and will notify you as soon its completed.

Thank you for your patience and understanding!
Claim solved
Ukr June 21, 2024 13:58
I'm wondering when it'll be finished, you don't say when it'll be finished.
Claim renewed
SimpleSwap admin June 21, 2024 22:08
We anticipate completing your refund by next week and sincerely apologize for any inconvenience caused. Unfortunately, there are factors beyond our control that prevent us from expediting this process.
Claim solved
Ukr June 21, 2024 22:20
Okay, thanks for the clarification, I'll be waiting! Do it as soon as possible.
Claim renewed
SimpleSwap admin June 21, 2024 22:23
Ukr,
We are doing our best, appreciate your understanding.
Claim solved
Ukr June 24, 2024 10:19
Maybe you can make a refund today?
Claim renewed
SimpleSwap admin June 24, 2024 11:00
Ukr,
Rest assured that our team is working diligently to expedite the process, and we will provide you with updates at the earliest possible time. We appreciate your patience and understanding!
Claim solved
Ukr June 24, 2024 11:01
Ok. I am waiting.
Claim renewed
SimpleSwap admin June 24, 2024 12:19
We'll keep you updated.
Claim solved
Ukr June 26, 2024 01:53
You promised to return my funds this week, can it be today? I would be very grateful to you!
Claim renewed
SimpleSwap admin June 26, 2024 10:01
Ukr, we're doing our best to issue a refund within this week.
Unfortunately, there are some factors that don't depend on us, but we'll definitely keep you updated!

Thank you for your patience and understanding!
Claim solved
Ukr June 28, 2024 16:26
I'm beginning to doubt that you will keep your word, tomorrow is Saturday and you can say it's a day off! When will I get my coins?
Claim renewed
SimpleSwap admin June 29, 2024 17:19
Ukr, Hi,
Your exchange was successfully refunded.
We sincerely apologize for the inconvenience caused and hope that a similar situation will not happen again.
We wish you success in the crypto sphere and have a nice day.
SimpleSwap admin June 29, 2024 17:19
We are always nearby and ready to come to your aid.
Your simpleswap.io
Claim solved
BestChange admin June 29, 2024 17:20
Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.
Ukr June 30, 2024 03:47
I received my coins, thank you very much for your understanding and cooperation.
3
CommentRemove
Helmut 195.62.32.* June 12, 2024 05:58
Profanities and abusive language were removed by the monitor's administration
I made an exchange from litecoin to monero yesterday and it was stopped before payout because of alleged problems and the support is not able to give proper information and lies to me with every answer!
Since yesterday I have already found more than 70 other victims who have the same problems and are already waiting 3-4 days for their coins.
The time is always increased and you should just wait longer, which of course makes sense if you want to collect more and more money but then not pay more!

This looks very much like a *** and I don't recommend anyone to exchange anything here if you still want to get money in the end.
They are not able to pay coins and in the end it is not my problem if they supposedly have technical problems with an exchange!

Then there are the cheeky replies that my money is safe and I won't lose anything, but the price fluctuations since I sent it are not taken into account or that I had to buy these coins somewhere else for no reason and currently have double expenses.
You're just being put off and since more and more people are reporting the same problems, it's clear what's going on there.
Expand (15)
BestChange admin June 12, 2024 07:56
Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.
SimpleSwap admin June 12, 2024 08:18
Hello Helmut,
We appreciate your feedback and understand your frustration with your recent experience.

We apologize for the inconvenience you've encountered with your swap. Please know that we take such matters seriously and are committed to resolving them promptly. Our team is actively investigating the issue with your funds and will work diligently to ensure a swift resolution.

Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience caused.
Claim solved
Helmut June 12, 2024 08:34
This answer also reflected the same cheeky manner from yesterday.

They really just want to take the ***!
Now they are already closing the case as if nothing had happened!

I want to get my money and not just stupid lies from you!
I've been waiting for over 18 hours and I've had enough!
They accept the money and are neither able to solve a problem in 18 hours nor are they willing to refund the money or pay out of their own pocket.
this is just a *** for me and I am not the only person with this problem and something has to be done about this store!
Either they collect a lot of money now and are gone or they should close the site if they are not even able to fix an alleged technical problem.
Helmut June 12, 2024 08:34
This Site ist *** and dont Payout!
Claim renewed
Helmut June 12, 2024 13:24
Next 12h ETM are over and no new Message / *** and NO MONEY.

That Site *** my Money and will take more and more money from other People.
Dont change your Money!
Helmut June 12, 2024 17:24
Please people stay away from this site!
I have already taken further steps, because the support is just lying to me and portraying me as totally stupid.
Deadlines are not met and new lies are constantly being added.
Now a supposedly good message came that I should say whether I want it in LTC or XMR and now the payout is supposed to take several hours again because it is very complicated and a huge technical team is working on the matter.

Don't be fooled and use other providers!

You will eventually lose your money here and then be taken for a fool.
Helmut June 13, 2024 04:29
After he write me all is done and i can say what coins i will have now i wait next 15h...

Dont use this site! on this site you will lost all your money!
see all feedback and you will see that every people have the same problems!
SimpleSwap admin June 13, 2024 04:41
Helmut,
We recognize your frustration and are actively working to resolve the issue. We are in the final stages of processing the exchange and will inform you once it is finalized. Your feedback is taken seriously, and we are committed to enhancing our service. Please be assured that your funds are secure. Our goal is to finalize or refund your transaction promptly.
Claim solved
Helmut June 13, 2024 06:07
What's with this ridiculous closing of my complaints here all the time so it's no longer red and warns people of your poor service!

Do you want to cheat even more people out of their money and are desperately trying to improve the ratings somehow?

You can see here what all the people are writing and that there have been these problems for weeks and many have not received any coins!
You are just dirty scammers!

You've been lying to me for 1.5 days and you're always coming up with even more stupid excuses!
I have already banned you from most rating portals and also your fake rating directly on the homepage where you want to tell people that you have 5 stars on another platform, which has not been the case for a very long time!

Today I will report you to all the authorities that have anything to do with you so that they can take a good look at how many people you have already defrauded and so that the big bang doesn't come in a few days or weeks and your site is simply gone with all the money.
Claim renewed
SimpleSwap admin June 13, 2024 08:38
Helmut, Dear customer, glad to inform you that your exchange was successfully completed. Once again we apologise for the delay and inconvenience!
We'll be happy to see you again on SimpleSwap!
Claim solved
Helmut June 13, 2024 08:45
Dont take this site!

after 2 days send my coins and not more!
im not you bank to give you free credit because it is your stupid service and all people see it here and i will write it to all your partners!

you will *** next time 100%!
Claim renewed
SimpleSwap admin June 13, 2024 08:59
Helmut,
Thank you for bringing this issue to our attention!
We are very sorry that this situation happened. We will definitely do our best to ensure that this situation does not happen again.
Claim solved
Helmut June 13, 2024 09:02
Why don't you finally stop with your ***!
My goodness do you think people are all totally stupid and don't read all the negative comments here where you keep trying to prevent the red feedbacks with such cheeky answers?

My goodness for months come exactly such problems and and you have the audacity and write here such a crap that I am anxious that such a thing no longer happens?!
My goodness you just want to screw people over!
You haven't been able to fix these alleged problems for months and it happens again and again and now it's over!
I'll keep replying here and posting updates on my complaints about your site so that everyone can really see it and take a step back from you!
Claim renewed
SimpleSwap admin June 13, 2024 12:21
Dear customer, please confirm that the funds were received.

Thank you in advance!
Claim solved
BestChange admin June 14, 2024 08:31
Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.
3
CommentRemove
Archetype 208.78.41.* June 9, 2024 07:43
Mention of a third-party resource was removed by monitor's administration
The review is being checked by the monitor's administration
Profanities and abusive language were removed by the monitor's administration
Yep, officially a ***. They lost me $600. i've been in contact with them for 6 DAYS after a "transaction failed" because...

"Unfortunately, at the moment TON is on maintenance. It is not possible to send TON right now, sorry.
We do our best to make it available again at SimpleSwap as soon as possible. We sincerely apologize for the inconvenience."

Funny enough, I had a friend later try today to swap SOL to TON and it went through. So, TON is not on maintenance. lmao. I've also been using *** ever since and it's working great.

Officially lost $600 (80 TON). Not trusting these guys ever again. In their customer service emails, Stephanie was straight up ignorantly *** to me as well, as if I should have no reason to be concerned about 80 TON gone completely missing.

Literally am one of the most patient and understanding people, but this has gone too far. Don't see how they can't just pull out 80 TON to reimburse me for their mistake.

Peace. Will be posting on X next.
Expand (2)
BestChange admin June 9, 2024 08:24
Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.
SimpleSwap admin June 9, 2024 08:34
Hello Archetype,

We apologize for the inconvenience you've encountered with your swap. Please know that we take such matters seriously and are committed to resolving them promptly. Our team is actively investigating the issue with your funds and will work diligently to ensure a swift resolution.
0
CommentRemove
Alex 88.119.170.* June 6, 2024 19:10
I made a mistake and indicated the wallet belonging to the exchanger. The money was returned, thank you.
Expand (1)
SimpleSwap admin June 6, 2024 20:02
Hello Alex,
Thank you for taking the time to leave a positive review!
Feel free to contact us with any questions, our support team is always ready to help you.
See you again on SimpleSwap!
0
CommentRemove
Ma 78.177.139.* June 3, 2024 07:45
Issue has been fully resolved
I've been waiting for an exchange of usdt for not for more than 12 hours, support first asked me to wait three hours and after 5 hours they wrote to me that the news would be available within 15 hours, Im very disappointed with the service.
Expand (3)
SimpleSwap admin June 3, 2024 08:43
Hello Ma,
We apologize for the inconvenience you've experienced. Please understand that due to the nature of cryptocurrency transactions, occasional technical issues can arise. We assure you that we are committed to resolving all such issues promptly.
Claim solved
Ma June 3, 2024 09:12
Problem had not been resolved for almost 20 hours, support is also stalling for time.
Claim renewed
SimpleSwap admin June 3, 2024 10:46
Ma, once again we apologise for the delay!
Glad to inform you that your exchange was successfully completed!
Please let us know if you have any additional questions.
We will be glad to see you again on SimpleSwap!
Claim solved
3
CommentRemove
Josh 169.150.198.* May 30, 2024 02:21
Issue has been fully resolved
I did a solana to eth exchange and it failed, over 12 hours+ and nothing is being heard back from the team. I lost alot of money and I am getting no refund, please atleast give me my money back. You keep saying liquidity issue please just refund me I have been patiently waiting.
Expand (1)
SimpleSwap admin May 30, 2024 20:43
Hello Josh,
We are very sorry for the delayed reply and inconvenience.

Glad to inform you that your swap was completed successfully!
Feel free to contact our team with any questions!
0
CommentRemove
Tol 85.54.13.* May 25, 2024 10:41
Issue has been fully resolved
I am extremely angry with the service of this exchange. Nearly a week ago, I transferred 4.922 XMR, and I still have not received my funds. Despite multiple attempts to contact support, I haven't received any clear answer about when my money will be returned. Every day, I get the same useless response: "WAIT."
To test the exchange, I made another transaction for $35, and it was processed instantly. This proves that the exchange works fine and the issue is not due to technical problems.
It appears that my funds have been deliberately withheld, and I consider this outright fraud. If I do not get my money back within the next three business days, I will contact law enforcement and post negative reviews on forums and social media.
I am absolutely furious with this terrible service and lack of respect.
Expand (3)
SimpleSwap admin May 25, 2024 11:21
Hi Tol,

We sincerely apologize for the inconvenience you've experienced with our exchange. It's disheartening to hear that your first interaction with us ended on such a negative note. We understand the frustration caused by the delay in processing your refund and the lack of communication from our end.

Please know that this is not the level of service we strive to provide to our customers. We are actively working to resolve the issue with your refund as quickly as possible. Rest assured, your funds are safe, and we are committed to ensuring that you receive them promptly.

Thank you for bringing this matter to our attention.
Claim solved
SimpleSwap admin May 26, 2024 08:45
Tol, once again we apologise for the delay!
Glad to inform you that your exchange was successfully completed!
Please let us know if you have any additional questions.
We will be glad to see you again on SimpleSwap!
BestChange admin May 26, 2024 08:55
Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.
3
CommentRemove
User 88.152.9.* May 22, 2024 21:21
Issue has been successfully resolved by the exchanger's administration
I made an order for exchange from 900 USDT TRC20 to XMR on Sunday. But i still didnt get the coins!

They write about some technical error.
Expand (4)
SimpleSwap admin May 23, 2024 17:17
Hello dear customer,
Unfortunately, your swap is stuck on our liquidity partner side.
Our team is doing their best to resolve this issue as soon as possible.

We are very sorry for the delay and inconvenience! You will be notified immediately as we find a resolution!
Thank you for your understanding!
Claim solved
User May 23, 2024 17:23
Why you close it when its not solved!
Claim renewed
SimpleSwap admin May 23, 2024 17:29
We apologize for the inconvenience.

Our team is doing everything possible to solve your problem.
SimpleSwap admin May 25, 2024 11:13
Dear customer, glad to inform you that your exchange was successfully completed. Once again we apologise for the delay and inconvenience!
We'll be happy to see you again on SimpleSwap!
Claim solved
3
CommentRemove
Ben Gidney 154.27.23.* May 21, 2024 06:08
Issue has been successfully resolved by the exchanger's administration
Profanities and abusive language were removed by the monitor's administration
SimpleSwap is a ***.
They have claimed my exchange frozen in internal error then due to it being an unfavorable rate they offered a refund; which I accepted the offer despite it actually being a favorable rate change for me. Now its been multiple days of lies and excuses for the delay but I still have not been refunded. They *** my funds!
Expand (6)
BestChange admin May 21, 2024 06:32
Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.
SimpleSwap admin May 21, 2024 08:58
Hello Ben Gidney,

We're deeply sorry for the inconvenience you've encountered with your recent swap attempt.

Please know that we take your concerns seriously, and we understand the frustration of having your funds held. Our team is actively investigating your transaction to ensure it is resolved promptly and satisfactorily.

Please don't hesitate to reach out to our support team, and we will do our best to assist you promptly.

Thank you for your understanding.
Claim solved
Ben Gidney May 21, 2024 11:08
They seem to respond to comments and customer service queries instantly yet still refuse to deliver money owed to people. Clearly their business is unscrupulous and they need to be investigated or just simply have the owners placed in jail.
Ben Gidney May 21, 2024 11:09
My claim has not been resolved. Obviously they falsified the facts here too!
Claim renewed
SimpleSwap admin May 22, 2024 18:21
Dear customer, once again we apologise for the delay!
Glad to inform you that the refund was completed successfully!

We will be glad to see you again on SimpleSwap!
Claim solved
BestChange admin May 23, 2024 12:07
Dear user, we kindly ask you to confirm the receipt of funds from the exchanger's administration.

Sincerely, administration of the BestChange exchanger monitor.
3
CommentRemove
User 62.143.95.* May 20, 2024 17:14
According to the information available, the exchanger has no financial obligations to this user
I have opened an exchange on Sunday 4pm to exchange 970 USDT TRC20 to XMR. But the order failed because of the liquidity provider. Since now im waiting for my coins and a refund is not possible!

I wait more than 24 hours for my coins and the support always write i need to be patient! I just want my coins.
Expand (7)
SimpleSwap admin May 20, 2024 18:34
Hello dear customer,
We are very sorry for the delay!
Unfortunately, your swap is stuck on our liquidity partner's side. We're doing our best to resolve this issue as soon as possible and will keep you updated.
Thank you for your patience and understanding!
Claim solved
User May 21, 2024 15:12
This claim is not solved! Dont close it! I dont get my money.
Claim renewed
SimpleSwap admin May 21, 2024 18:40
We're doing our best to resolve this issue as soon as possible.
Please accept our apologies for the delay!
SimpleSwap admin May 22, 2024 11:47
Dear customer,
Glad to inform you that we are ready to complete your swap, please confirm the recipient address with our support team.

Thank you in advance!
Claim solved
User May 22, 2024 12:20
I confirmed my adress but didnt get my coins! I will update this when i get my coins:)
Claim renewed
SimpleSwap admin May 22, 2024 18:08
Dear customer, the exchange is completed! Please check your address and confirm.
Once again we apologise for the delay and inconvenience!
Claim solved
User May 22, 2024 21:22
After 4 days i got it now...
3
CommentRemove
User 109.226.244.* May 17, 2024 23:27
The AML case arose due to high-risk markers in the assets that the user had sent
Hiding behind AML, the exchange is stopped. Appeals are ignored.
Expand (1)
SimpleSwap admin May 18, 2024 00:00
Hello,
We are sorry for any inconvenience you're experiencing. We understand how frustrating this can be. AML regulations are stringent, and sometimes transactions are halted for compliance checks. Please provide your ticket number so we can look into this matter urgently or contact us via email support@simpleswap.io. We appreciate your patience and are committed to resolving this as soon as possible.
Claim solved
3
CommentRemove
Andrei 87.249.133.* May 10, 2024 06:46
Issue has been fully resolved
According to the information available, the exchanger has no financial obligations to this user
Created a transaction XMR -> SOL and it was failed by technical reason. Transaction was failed by technical reason. As a result, it's been almost 24 hours since I deposited XMR to their address, but still Sol tokens have not been credited to my wallet. I wrote to support and got the following answer: We are experiencing temporary delays with the exchange processing. Our team is already working on it, we will keep you updated.
ETA 1-2 hours", 8 hours later I asked the question again and got this answer: We will give you an update within 1-2 hours. In the end, almost 24 hours passed and no changes. I have used the service before and had no such problems. If the situation is solved I will leave a positive feedback, but for now.........
Expand (9)
BestChange admin May 10, 2024 07:54
Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.
Andrei May 11, 2024 03:49
Support has stopped working! Can't write a message shows an error.
SimpleSwap admin May 11, 2024 04:02
Hello Andrei,
We understand your frustration and apologize for the inconvenience caused. We are currently experiencing technical difficulties with processing some exchanges, leading to delays. Our team is diligently working to resolve this issue as swiftly as possible. Your patience is greatly appreciated, and we assure you that we are making every effort to ensure your transaction is processed successfully. An update will be provided to you once we have additional information. Please provide your ticket number so we can link your review to your case.
If you do not have it yet, kindly contact us via email at support@simpleswap.io.
We have also verified and found no issues with the online chat system.
Claim solved
Andrei May 12, 2024 09:53
It's been four days. Still no funds and no updates either.
I don't understand how this is possible. I sent you my money, you were supposed to return it immediately, only in a different currency, but now you can't do that. So return the money I sent you, you have it, right? Or send from your reserves and wait for yourself for updates from your liquidity provider. Why should I waste my time and nerves waiting for a miracle because of your malfunction?
BestChange admin May 13, 2024 05:06
Dear exchanger's administrator,

Please provide the current situation regarding the order.

Sincerely, administration of the BestChange exchanger monitor.
Andrei May 13, 2024 05:07
It's been 5 days since the XMR exchange SOL! Every day support writes me that there is no news. The price of SOL is dropping, which means I'm losing money that hasn't even been sent to me. My 10k$ just hang in the air, or rather stuck at these people. Best Change team why my feedback is moved to the section of resolved financial claims although nothing has been resolved, the funds were not and are not. I ask until the funds are not on my wallet, leave this review in the unresolved, because other members of your platform continue to use SIMPLESWAP at the time they have not completed the exchange with me, which means it is not safe for other members of your platform. Please help in solving this situation. Thank you.
SimpleSwap admin May 14, 2024 09:06
Dear customer, glad to inform you that we are ready to complete the payout. Could you please reply to our support team and confirm your SOL address?

Looking forward to your reply!
SimpleSwap admin May 16, 2024 09:54
Andrei, the swap was completed successfully!
Once again we apologise for the delay and inconvenience!

We'll be glad to see you again on SimpleSwap.
BestChange admin May 16, 2024 10:26
Andrei, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.
3
CommentRemove
User 188.146.92.* April 28, 2024 08:50
According to the information available, the exchanger has no financial obligations to this user
The AML case arose due to high-risk markers in the assets that the user had sent
The claim's status has been changed to neutral by the monitor's administration
I sent my BNB to SimpleSwap in exchange for XMR.

My exchange was suspended due to verification and KYC requirement.

I passed this verification through their link, on their affiliate platform "sumsub".

After the verification I received an email from "sumsub" that my account was successfully approved.

After that I immediately wrote to SimpleSwap technical support about the verification. The answer was please wait.

More than 23 hours have passed since the start of the exchange. I still haven't received my XMR. To every question I asked about the timeframe, the answer is the same please wait.

How much longer do I have to wait? They ruin the plans of people who decide to use their exchanger by taking away funds for at least a day.
Expand (9)
SimpleSwap admin April 28, 2024 09:55
Hello dear customer,

There are cases when we conduct KYC of designated customers and/or transactions. This only happens if our system or our partners system recognizes the transaction as suspicious. KYC might be conducted based on internal Company policies and external requirements of governmental authorities or financial institutions.

Unfortunately, the verification process takes several business days. Our team will notify you about any updates as soon as we will have them.

Once again, we apologize for any inconvenience caused, and we appreciate your patience as we work to address your concerns.
User April 29, 2024 09:44
Claim is not solved. Another 24 hours have passed, no news on the exchange.
SimpleSwap admin April 29, 2024 12:32
Hello dear customer,

Our compliance team is still investigating the case. As we say in previous message the verification process takes several business days. Our team will notify you about any updates as soon as we will have them.
User May 2, 2024 15:37
After 2 days of waiting, I received..... no, not my XMRs. I got a new link to verify this time the sources of my BNBs and my finances in general. Yesterday I of course successfully passed this verification on sumsub site and informed SimpleSwap about it. In response I got the familiar message that my message was passed to the team and I need to wait.

So, 24 hours later, no new news. My funds have been withheld by these scoundrels for 6 days and I don't know when they will return them to me and who I have to contact.
SimpleSwap admin May 2, 2024 16:54
We would like to inform you that our team is still reviewing the information provided. We will get back to you with an update as soon as we get a response. We have also prioritized this case. Thank you for your understanding!
User May 3, 2024 08:09
The claim has not been solved, my money is still being held by the exchanger and I'm still waiting for a response.

Stop marking my claim as "resolved"!
SimpleSwap admin May 3, 2024 09:19
We'll notify you as soon as we get an update from our security team.
Thank you for your understanding!
BestChange admin May 6, 2024 12:12
Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources: https://bc.to/RvE51D

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.ru/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.
SimpleSwap admin May 8, 2024 17:23
Dear customer, glad to inform you that the funds were refunded successfully!
Once again we apologise for the delay. We'll be glad to see you again on SimpleSwap!
0
CommentRemove
Alexey 168.182.159.* May 3, 2024 16:20
Issue has been successfully resolved by the exchanger's administration
Created a transaction BTC -> USDT and it was failed by technical reason
Created a transaction BTC -> USDT TRC20. Transaction was failed by technical reason. Requested a refund, but refund ticket was closed on their website in minutes with status: Solved.
But no money back... So i'm waiting.
Expand (4)
Alexey May 3, 2024 16:23
Basically I sent a half part of the amount I want to exchange, waiting for resolution. Hopefully all is gonna be good and I'll be able to continue using simpleswap.
SimpleSwap admin May 3, 2024 18:07
Hello Alexey,
Words cannot describe how much we understand your experiences.
We are always focused on the high quality of the services provided and want to help resolve your issue as quickly as possible.
Rest assured that our team is working diligently to expedite the process, and we will provide you with updates at the earliest possible time.
We appreciate your patience and understanding!
Claim solved
Alexey May 3, 2024 22:21
All good. After few hours with long talk with support team (btw they response quick) swapped money received with updated rate (in my favor). So I can recommend service!
SimpleSwap admin May 3, 2024 22:53
Alexey,
It's gratifying to know that our support team was able to assist you swiftly and that the swapped funds you received came with an updated rate that benefited you. Your contentment is our priority, and we are dedicated to delivering dependable and prompt service to all our customers.

Should you have any more inquiries or issues, please feel free to contact us. We are eager to assist and guarantee that your subsequent interactions with SimpleSwap are satisfactory.
3
CommentRemove
Ziyad 86.137.179.* April 25, 2024 02:41
Issue has been successfully resolved by the exchanger's administration
BTC sent but have not received my XMR.

I don't have my XMR or the BTC I sent to exchange for it anymore.

Refund my transaction, please.
Expand (2)
SimpleSwap admin April 25, 2024 05:03
Hello Ziyad,

Upon reviewing your message, I understand that you have encountered an issue with a recent transaction involving Bitcoin (BTC) and Monero (XMR). I fully acknowledge the seriousness of your concerns, especially regarding the loss of your assets and the failure to receive the expected XMR.

Please be assured that we take such matters very seriously, and it is our utmost priority to address them promptly and effectively. In order to investigate and resolve this matter thoroughly, we kindly request that you provide us with the specific details of your transaction, including any relevant transaction IDs or other identifying information.

Once we receive this information, our team will immediately commence an investigation into the circumstances surrounding your transaction. Our goal is to rectify the situation and ensure that you receive the appropriate resolution, whether that involves facilitating the completion of your intended transaction or providing a refund as necessary.

Best regards,
SimpleSwap team
SimpleSwap admin May 1, 2024 17:48
Ziyad, glad to inform you that the refund was completed successfully!
We'll be glad to see you again on SimpleSwap!
0
CommentRemove
User 212.3.192.* April 29, 2024 18:01
According to the information available, the exchanger has no financial obligations to this user
Used the exchange to exchange USDT (trc-20) to XMR.
After receiving my USDT, I was blocked the operation and was told that it was necessary to pass verification in order to make a refund.
There was no point in completing the transfer, as the invoice issued to me was already out of date.
I went through verification, because I was told otherwise I would not get my money.
But they still do not give it back to me.
All the answers are slow in coming. Already the wait has taken hours.
Expand (6)
SimpleSwap admin April 29, 2024 18:12
Hello dear customer,
Unfortunately, your swap was suspended because our security system alerted us that your fund could be involved in illegal activity.
We highly appreciate your cooperation and in order to complete the verification process, we kindly ask you to provide us with the source of the funds in question.
With this information, we'll be able to resolve this issue as soon as possible.

Thank you for your understanding!
Claim solved
User April 29, 2024 18:17
There is no understanding of me in this situation.
You don't need to thank me for it.
You haven't provided any specifics.
How exactly did the security system work, where did you see dirty money, show me the result of the AML check.
I see that you give a general phrase that you write to everyone.

Show me the result of the AML check. If it's not there, if there's no dirty money, everything you say is false.
If I made this transfer and I verified myself, I have the right to see the result of my transfer verification.

If I order a paid verification of my transfer, and everything is in order, are you ready to pay a fine to me for your lies and for holding up my money?
Claim renewed
SimpleSwap admin April 30, 2024 10:19
Dear customer, as we can see, you've passed the verification successfully and agreed with our team on a refund.
We'll notify you as soon as the refund is completed, thank you for your patience and understanding!
Claim solved
User May 1, 2024 09:47
It's been 36 hours since they texted me that they would send me my money back.
No one's sent it back.
Support replied that they will inform me when they do.
All their checks have been passed.
I don't think it's worth removing their red status on a permanent basis.
Claim renewed
SimpleSwap admin May 1, 2024 11:05
Dear customer, unfortunately, a refund in such cases could take a bit more time than expected.
Please don't worry, your funds are fully safe and you will be notified as soon as the refund is completed.

Thank you for your patience and understanding!
Claim solved
SimpleSwap admin May 1, 2024 17:46
Thank you for waiting!
Glad to inform you that the refund was completed successfully.
We highly appreciate your patience and understanding!
3
CommentRemove
Teo 31.10.152.* April 30, 2024 20:44
Issue has been successfully resolved by the exchanger's administration
According to the information available, the exchanger has no financial obligations to this user
(Not sure if this qualifies as "Finacial Claim". If not, i'll do a new one as "Comment about the service")

tl;dr
Transaction fails after beeing for hours on sending. Offer a refund.
Then tell me that the coins were exchanged to CSPR, so for the refund we'll need to do a reversed exchange which may entail certain loses. Nothing happens after that.
I ask again about the refund. Answer: coins are stuck on our liquidity partner side.
Since then i only hear: please wait/no update yet, etc...
------------
(Have all screenshots of the chat with the support if needed.)

Sunday 28.04
Send BTC to get CSPR.
Pending deposit, confirming, and Exchanging all ok an green.
Then it gets stuck on Sending for hours.

I contact support and the say "transaction is stuck on the sending stage". I ask for the transacion-ID and they say "The transaction is stuck on the sending stage, so there is no tx hash yet"
Then after talking to support, the transaction fails and i get the option to ask for a refund. I asked for a refund.
Got a confirmation per mail that is usual takes ~24h for the refund. (This was 2.5 days ago)
I ask for infos on the refund and they tell me: "unfortunately, your coins were exchanged to CSPR, so in case of refund we'll need to do a reversed exchange which may entail certain loses".
"We will keep you updated" I did not get an update.

Monday 29.04
Did not get any update. Ask for an update for my refund. First they just tell me "sorry, no update."
When i tell them that i need more info they tell me "your coins are stuck on our liquidity partner side due to the issue on the sending stage." And "Well notify you as soon as we get any updates."
Again, never got an update.

Tuesday 30.04 (today)
Since i never get any updates i had to contact again the support.
I ask for any updates for my refund, answer"Hi! I've received your request and will review it within 10-15 minutes. "
1h later still no update. I ask again, answer: "Sorry, support service is a bit overloaded. I sent a request to the tech team asking for the updates. When there is any, I will certainly return to you."
Over 2h later, still no update. So i ask again, answer: "Sometimes the process might take up to 48-72 mins. We'll be back with updates." Told them that i asked over 2h ago, answre: "we haven't gotten updates from the technical department yet. we'll try to speed up the process."

I just want my refund.
Expand (3)
SimpleSwap admin May 1, 2024 00:02
Hello Teo,
We apologize for the inconvenience caused by the delay. Our team is working diligently to resolve the issue and we aim to provide you with an update within the next 12 hours.
Claim solved
Teo May 1, 2024 16:36
Hello
As promised i got an update within 12h.
The refund is on the way and i got the transacion-ID.
My problem was solved, thank you.
SimpleSwap admin May 1, 2024 17:44
Teo, the refund was completed successfully.
Once again we apologise for the delay and inconvenience!
See you soon on SimpleSwap!
3
CommentRemove
Dmytro 91.214.67.* April 25, 2024 09:09
According to the information available, the exchanger has no financial obligations to this user
My order for exchange USDT(trc20) to BTC is not completed. Price of exchange 1400$. I wait second day, but nothing happens, they ask me to wait..
Expand (4)
SimpleSwap admin April 25, 2024 09:31
Hello Dmytro,

Thank you for reaching out and and sharing your concerns. We apologize for the delay with your exchange order.

We want to inform you that the exchange was paused for security verification by our system. Our team is already working on investigating your case and will do their best to speed up this process.

We appreciate your understanding and patience, our support agent will notify you promptly once we have any updates.

Best regards,
SimpleSwap Team
Claim solved
Dmytro April 25, 2024 13:06
It's normal for you? I've been waiting almost 24 hours for the issue to be resolved? Why are my funds stuck with you, I need my funds!
Claim renewed
Dmytro April 25, 2024 14:47
The exchange was successful, although after 24 hours, thanks for that.
Claim solved
SimpleSwap admin April 25, 2024 16:23
Dmytro, once again we apologise for the delay.
We'll be glad to see you again on SimpleSwap!
3
CommentRemove
Bb 178.162.199.* April 24, 2024 10:57
Issue has been successfully resolved by the exchanger's administration
I have sent into the SimpleSwap my 30 usdt.erc20 to swap in LTC by two transactions:

https://etherscan.io/tx/0xccd08d53bd07dd568bf2e77f2d6e4e28c281690f7d24824930d9fc01e3442720 (0.64 usdt.erc20)

https://etherscan.io/tx/0x9aceb9d40b524f51683e74cc4302ce035197792ccd4b46af5b828a529b8f3c03 (29.36 usdt.erc20)

My transaction is success, but SimpleSwap don't sent me my LTC. I have wrote to the support, but they don't answer. More 2 hours.

Where my LTC?
Expand (5)
SimpleSwap admin April 24, 2024 11:15
Hello Bb,

Unfortunately we received less than minimum deposit from you. In this case only refund is possible, our support team both in chat and ticket informed you about that but there is no reply from your side. Could you be so kind to reply them so we can help you to fix your issue?

Best regards,
SimpleSwap team
Claim solved
Bb April 24, 2024 11:27
. bestchange.com . , ? .
SimpleSwap admin April 24, 2024 11:46
Bb, unfortunately there was no reply in tickets since 09:35 UTC and we cannot finish your exchange without your confirmation. Please give reply to our support agent which option is suitable for you, finish the swap at current rate or issue refund to initial wallet.

Thank you and looking forward for your reply!
SimpleSwap admin April 24, 2024 11:51
Bb, please note that your additional deposit couldn't be recognised automatically, moreover, it was sent from another initial address.
In this case, we can offer a refund (but the network fee should be covered from your side) or exchange your 29.36 USDT at the current rate.
Please notify our support team what you prefer.
Thank you
SimpleSwap admin April 25, 2024 07:21
Bb, your exchange was successfully completed, we exchanged your USDT to LTC. Our support agents have sent you the transaction hash.

We ask you always double check all information related to exchange and next time to send the required amount of coins with one transaction from one wallet address to avoid such issues in the future.

Even if you have issues during your exchange process don't hesitate to communicate with our support agents, they are always ready to help you with any questions and issues that you may face.

We will be glad to see you again!

Best regards,
SimpleSwap team
3
CommentRemove
Dmitrii 147.235.193.* April 17, 2024 16:50
Issue has been fully resolved
According to the information available, the exchanger has no financial obligations to this user
Hello everyone who is reading these messages, this exchanger transfers crypto currency without a tag memo, then problems begin. They havent returned my money for 3 days now, Binance transferred my money back to them because there was no memo, and now they dont return it. who cares? I can send you skin shots, correspondence, and all the data about this problem.
Expand (25)
SimpleSwap admin April 17, 2024 16:59
Hello Dmitrii,
We are very sorry that you encountered difficulties during the exchange and want to help you resolve your issue.
We ask you to provide your ticket number so that we can understand the current situation.
Dmitrii April 17, 2024 17:10
7C43D40D31D2CA39844592BB6EA30881D322678DF9C98CBE12B719FF7E473DFE.
Dmitrii April 17, 2024 17:11
Look at the translation of the transaction and you will understand 7C43D40D31D2CA39844592BB6EA30881D322678DF9C98CBE12B719FF7E473DFE.
SimpleSwap admin April 17, 2024 17:18
Dmitrii, Please tell us which network this transaction belongs to?
Dmitrii April 17, 2024 17:23
Ripple.
SimpleSwap admin April 17, 2024 17:27
Dmitrii,
Unfortunately, we cannot determine your exchange based on the transaction hash.
Please provide us with Exchange ID
Dmitrii April 17, 2024 17:27
How exactly can I call you? and explain the situation? your support didn't help me.
SimpleSwap admin April 17, 2024 17:30
Dmitrii,
Provide us with your Exchange ID and we will make efforts to resolve your issue as quickly as possible.
Dmitrii April 17, 2024 17:35
This is a transfer transaction,
ntcqjz8tuz11j6re, and this is the return transaction 7C43D40D31D2CA39844592BB6EA30881D322678DF9C98CBE12B719FF7E473DFE.
Dmitrii April 17, 2024 17:41
I can send all the screenshots of my translation, and the return of Binance. your support is bad, they dont solve anything.
Dmitrii April 17, 2024 18:50
You can't solve an easy refund problem? only 190 dollars)
Dmitrii April 17, 2024 18:56
I lost money in exchangers, I dont want it anymore, Ill go all the way... I want my $190 back that I sent you, Binance returned you $190. return, this is my money, this is not nice of you..
SimpleSwap admin April 17, 2024 19:02
Dmitrii, we are very sorry for this situation!
As we can see, your exchange was made through our partner Mercuryo. Could you please confirm that you've contacted them? If yes, do you have any ticket number?

Looking forward to your reply.
Claim solved
Dmitrii April 17, 2024 19:07
I don't know about what. maybe it's L6YPNV-XWG63.
SimpleSwap admin April 17, 2024 19:11
Dmitrii, we kindly ask you to contact our support team via support@simpleswap.io and provide your exchange ID, email and the screenshots of the conversation with the Mercuryo team.
Thank you in advance!
Dmitrii April 18, 2024 03:06
How many times can you send the same thing? My question is when will the money be returned? You have an exchange of all data, and its back to why its taking so long to decide everything.
SimpleSwap admin April 18, 2024 04:41
Dmitrii,
All the fiat-to-crypto exchanges are processed by our partner Mercuryo.
Please contact them directly via online chat at (https://help.mercuryo.io/hc/en-gb/requests/new) or email support@mercuryo.io.

Please check the email address that you provided when creating your fiat exchange. You can provide data from this email to the Mercuryo support team in order for your problem to be promptly resolved.

Thank you for your understanding. Feel free to contact our support team for any questions.

Best regards,
SimpleSwap team
Dmitrii April 18, 2024 04:50
I already wrote to Mercury support, said that I would check, and its already been 4 days. how much can you write? very bad support.
SimpleSwap admin April 18, 2024 06:02
Dmitrii, we would like to remind that your exchange is processed through our partner, Mercuryo. It's important to note that we don't control the assets sent to Mercuryo and therefore cannot issue or expedite the refund process.

Our support agent has already informed you that we will reach out to Mercuryo regarding your issue and provide you with an update as soon as possible.

Thank you for your understanding. Feel free to contact our support team if you have any further questions.

Best regards,
SimpleSwap Team
Dmitrii April 19, 2024 11:39
It turns out they cheated me out of $190, Mercury support is the worst, with bots that are worthless, they cant return my money for 5 days, and no one can do anything, how do people get scammed and theres nothing that can be done. why is that?
SimpleSwap admin April 19, 2024 11:49
Dmitrii, we've contacted Mercuryo team and doing our best to speed up this case. We understand your dissatisfaction, however, if you don't like their support service - you can leave a review on their page.

We'll notify you as soon as we get any updates from their team. Thank you for your patience and understanding!
Dmitrii April 19, 2024 12:14
I understand. These are your partners, and you cant contact them? how so?) you told me 24 hours will pass, if the money is not returned to you, write to us. I wrote to you, and theres nothing, wait, wait, wait. I've been waiting for 5 days already. how long to wait another week? not beautiful.. not very beautiful..
SimpleSwap admin April 19, 2024 14:35
Dmitrii, we've contacted them, however, the case is still under review from their side. We'll keep you updated!
Dmitrii April 21, 2024 15:14
)))
SimpleSwap admin April 23, 2024 12:22
Dmitrii, thank you for your confirmation!
Once again we apologise for any possible inconveniences!
We'll be glad to see you again on SimpleSwap!
3
CommentRemove
Hennessylinel 93.181.168.* April 23, 2024 11:49
Issue has been fully resolved
The AML case arose due to high-risk markers in the assets that the user had sent
Hello, I sent funds to exchange BTC to USDC, the exchange has been delayed for more than 2 weeks due to security reasons, AML of the transaction is adequate, they asked for documents I sent them, they asked for confirmation of what I received them for I sent correspondence with the counterparty from where I received them. Bottom line wait, just wait, I am waiting for more than 14 days, silence and silence, I have not received the funds, I do not recommend the exchanger, before this exchange everything was normal, now there are problems, so if you do not want your money stuck for a large amount of time bypass dearly this exchanger.
Expand (3)
SimpleSwap admin April 23, 2024 11:53
Hello Hennessylinel,
Unfortunately, your transaction was suspended due to a possible connection with illegal activity.
Currently, the provided information is under review. We'll let you know as soon as we get any updates.

Thank you for your understanding!
Claim solved
Hennessylinel April 23, 2024 11:59
It's been going on for 2 weeks, where do you have a review timeframe listed? I sent all the documents and all the evidence, you can write about the fact that it is under review for months and years, and what is the outcome?
upd for those reading the review exchange for 35.000$, before using this think about it, and my claim is not resolved.
SimpleSwap admin April 23, 2024 12:10
Hennessylinel,
Due to the complexity of the verification process, the investigation, unfortunately, may take a considerable amount of time. We cannot release your funds until the verification is complete. We highly appreciate your understanding and cooperation in this matter. We will inform you as soon as the verification process is completed.
3
CommentRemove
Alex Graf 103.113.69.* April 22, 2024 13:24
My favorite exchange, fast and very cheap for exchanging even different networks.
Expand (1)
SimpleSwap admin April 23, 2024 10:51
Hello Alex Graf,
Thank you very much for the review! We are delighted to hear that you appreciate the work of our service. Looking forward to your next swaps!
0
CommentRemove
Nika 178.159.125.* April 15, 2024 22:09
I can do everything quickly: select coins, create an exchange and get the result. Excellent service!
Expand (1)
SimpleSwap admin April 18, 2024 04:39
Hello Nika,
Thank you for your feedback!
Well be glad to see you again on SimpleSwap!
0
CommentRemove
Retail 194.113.233.* April 11, 2024 16:06
Issue has been fully resolved
Hello, I created an exchange on SimpleSwap, then immediately sent coins to their account, direction ETH Optimism USDT TRC20. I still show *Pending deposit*, first of all tech support told me to wait from 5 to 60 minutes, then that the exchange can be delayed for 2 hours, then they wrote me a link to the transaction where you sent the coins, I gave it to them 3 times. It's been like 4 hours since the crediting of funds to their account, I have not received my coins. Your posts about how you feel so much *pity* for me don't interest me, I want my money.
Expand (3)
BestChange admin April 11, 2024 17:50
Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.
SimpleSwap admin April 12, 2024 09:54
Hello Retail,
Please take our apologies for the delayed reply!
Your exchange was completed successfully, sorry for the delay and inconvenience!
See you soon on SimpleSwap!
Claim solved
BestChange admin April 12, 2024 10:05
Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.
3
CommentRemove
Vladimir 95.161.221.* April 8, 2024 18:38
Issue has been successfully resolved by the exchanger's administration
According to the information available, the exchanger has no financial obligations to this user
Hello, I came across this service for the first time, I started exchanging my VGX tokens, but for some reason the service gave me an XVG ERC-20 address for this token, after which the waiting time passed longer than stated in the withdrawal regulations, my application status remained unchanged until Until now, I am very worried about my coins, since this is conditionally my working capital and I need to resolve this situation as quickly as possible, I would like to call the attention of the bestchange platform for a more prompt solution to the issue, I want to receive my coins fairly, or complete exchange, just help me please.
Expand (6)
Vladimir April 8, 2024 18:49
I would like to add that when checking in the browser block, my coins were transferred to the wallet of this service, but no status update occurred, I remind you that the time limit for exchange is a maximum of 60 minutes.
SimpleSwap admin April 8, 2024 19:21
Hello Vladimir,
Thank you for letting us know about the issue!
As we can see, your deposit wasn't recognised because the swap was created for VGX tokens, however, you've sent XVG tokens.

In this case, we can swap your XVG to USDTTRC20 at the current rate or issue a refund. Please contact our support team via support@simpleswap.io or live chat for further assistance.
Claim solved
Vladimir April 8, 2024 19:26
At what rate will you exchange my tokens for USDTTRC20 and why has the service chat been silent for 20 minutes? please answer these two questions.
SimpleSwap admin April 8, 2024 19:38
Vladimir, sorry for misleading you! Unfortunately, we don't support XVG ERC20, so in this case, we can offer a refund only.
In case of wrong deposited coins the fee should be covered from your side, our support sent the details via live chat.

Thank you for understanding!
SimpleSwap admin April 8, 2024 19:55
Vladimir, glad to inform you that the refund was completed.
We'll be happy to see you on SimpleSwap again!
BestChange admin April 8, 2024 20:01
Hello,

Vladimir, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.
3
CommentRemove
Maxim 149.102.240.* April 8, 2024 06:50
According to the information available, the exchanger has no financial obligations to this user
I am sent 10000 usdt to swap, 2 hour status not change, not good, not reconedate.
Expand (3)
SimpleSwap admin April 8, 2024 06:59
Hello Maxim,
Unfortunately your transaction 4d201b13f8d5991fa10ce78a8ccf4c0379c8e9829458bb1b3afabc01fdb86736 was confirmed on blockchain only 30 minutes ago and now the exchange is in progress. We will keep you updated.
SimpleSwap admin April 8, 2024 09:07
Thank you for waiting!

We gladly inform you that the exchange was successfully completed.

We will be glad to see you again on SimpleSwap!

Best regards,
SimpleSwap team
BestChange admin April 8, 2024 09:29
Hello Maxim,

We kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.
0
CommentRemove
Alealex 31.144.137.* April 6, 2024 00:07
Profanities and abusive language were removed by the monitor's administration
They couldnt exchange anything for several hours, after which they told me to go through a process that would take 3 days. I don't have time to wait 3 days. The exchanger looks like a liar because they are not going to return my deposit.
Expand (11)
SimpleSwap admin April 6, 2024 07:58
Hello Alealex,
It seems like you didn't get us. Unfortunately, your swap was suspended by our security system and you need to pass KYC via the provided link. The link is available for 3 days, which means that you can submit your documents right now and don't need to wait for 3 days.

Please let us know if you have any additional questions!
Claim solved
Alealex April 6, 2024 09:00
Your service is no longer needed, please return the funds to the address from which the deposit was made.
SimpleSwap admin April 6, 2024 09:19
Alealex, unfortunately, in this case, a refund is not possible without KYC.
Please continue the conversation with our support team via email or live chat.

Thank you!
Alealex April 6, 2024 09:21
I cannot pass verification due to facial features. You dont have to return my funds, Ill write about it everywhere.
SimpleSwap admin April 6, 2024 09:25
Alealex, according to our AML/KYC policy https://simpleswap.io/aml-kyc, SimpleSwap may at its discretion require clients to complete mandatory KYC checks on any transaction. This measure is in response to certain triggers identified during our ongoing risk assessment and monitoring processes. We reserve the right to implement these checks as necessary to uphold the security and integrity of our platform and to comply with regulatory obligations.

Please pass the KYC procedure, so well be able to resolve your issue as soon as possible!
Alealex April 6, 2024 09:28
Send your aml verification results, indicate the reason and specific suspicious transactions, otherwise you are just a ***.
SimpleSwap admin April 6, 2024 09:29
Alealex, your request was forwarded to our team, well keep you updated!
Alealex April 6, 2024 12:13
How long will it take? I need my money, return it to the sender.
SimpleSwap admin April 6, 2024 12:44
Alealex, we need to check some details.
You will be notified via live chat as soon as we get any updates!
Alealex April 6, 2024 20:10
Enough time has passed and the AML report has not been sent. although yesterday it was allegedly investigated and my payment turned out to be suspicious. They didnt return the money either, they didnt answer in the chat. Im ready to declare that this service is fraudulent.
SimpleSwap admin April 7, 2024 03:36
Alealex,
We understand your frustration with the delay and the lack of communication regarding your AML report and payment. It's important to us that we address your concerns promptly and transparently.

We sincerely apologize for the inconvenience you've experienced and any confusion caused by the delay in processing your AML report and refund. Please rest assured that we take compliance with AML regulations seriously, and we are committed to resolving this issue as soon as possible.

We will escalate your case to our support team to ensure that it receives immediate attention. We will investigate the status of your AML report and refund and provide you with a clear update as soon as possible.

Once again, we apologize for any inconvenience this situation has caused you, and we appreciate your patience as we work to resolve it. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you every step of the way.
3
CommentRemove
Peyman Naderi 193.160.100.* April 6, 2024 21:07
Issue has been fully resolved
These two days were really hard days for me, because I am a trader and not a holder! I exchanged W token at 1.16 and I was going to sell it at 1.24, now after 2 days you sold it to me and I lost 200 dollars just because of your delay, it was really the worst experience of my life! I lost and got nervous and was stressed for 41 hours, and I doubt that I will ever use your platform again.

I talked to the admin of W token, and they told me that there is no problem from our side, I also asked different exchanges like Coinex and Binance and they had no problem withdrawing W token, which means that you can withdraw this currency. You had a problem, you gave me an alternative way after 40 hours, which cost me $200!

I am an artist and this is a big loss for me, you are not even doing anything to make up for it.
Expand (1)
SimpleSwap admin April 7, 2024 03:34
Hello Peyman Naderi,
We are truly sorry to hear about the difficulties you've experienced. We understand the frustration and stress that can come with delays, especially when it affects your trading activities. While we strive to provide seamless services, there are instances where unforeseen issues arise, causing delays in transactions.

Regarding your specific case, it's regrettable that you incurred losses due to the delay in processing your transaction. We sincerely apologize for any inconvenience caused. We always aim to provide timely and efficient solutions for our users, and we're sorry that we fell short in this instance.

Please know that we take user feedback seriously and are constantly working to improve our services. Your experience will be shared with our team for further review and consideration.

If there's anything else we can assist you with or if you have any further questions or concerns, please feel free to let us know. We're here to help and support you through this process.
0
CommentRemove
Daniel 95.189.196.* April 3, 2024 21:43
As an avid crypto enthusiast, I've traversed through numerous exchange platforms, seeking that perfect blend of efficiency, reliability, and affordability. My journey led me to Simpleswap, and I must say, it's been a refreshing experience.
Expand (1)
SimpleSwap admin April 4, 2024 01:39
Hello Daniel,
Thank you for your feedback!
Well be glad to see you again on SimpleSwap!
0
CommentRemove
Dickey 45.144.49.* April 3, 2024 07:28
This is one of the exchanges that can provide fast service and support, all my exchanges go smooth and fast.
Expand (1)
SimpleSwap admin April 3, 2024 07:35
Hello Dickey,

Thank you for your positive feedback!

We're delighted to hear that you've had smooth and fast exchanges with us. Providing fast service and reliable support are among our top priorities and it is a great pleasure to see that reflected in your experience. We will be glad to see you again!

Best regards,
SimpleSwap Team
0
CommentRemove
John Polteraste 185.94.188.* April 1, 2024 07:44
While using this exchanger, there were no problems. The swap was delayed a couple of times, but technical support quickly resolved everything.
Expand (1)
SimpleSwap admin April 1, 2024 07:51
Hello John Polteraste,

We're glad to hear that you had a positive experience with our service, despite the slight delays in the swap process. Our team always strives to provide prompt assistance and resolve any issues efficiently.

If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to help!

Best regards,
SimpleSwap Team
0
CommentRemove
Dino 104.28.211.* March 30, 2024 21:50
I used this exchanger for the first time today, and my transaction was fast and successful. I recommend it.
Expand (1)
SimpleSwap admin March 30, 2024 21:55
Hello Dino,
Thank you for sharing your positive experience! We're delighted to hear that your first transaction with us was fast and successful. Our team works hard to ensure smooth and efficient exchanges for all our users, and it's great to know that we've met your expectations. If you have any questions or need assistance in the future, please don't hesitate to reach out.
0
CommentRemove
Gigs 112.215.65.* March 27, 2024 14:03
Issue has been successfully resolved by the exchanger's administration
According to the information available, the exchanger has no financial obligations to this user
I've been using simpleswap for days, never have this problem, suddenly 'Your exchange has failed', of around 453$, relatively small amounts.

I already reported to the CS, let's see how long it will take me to get it resolved.

All i want is the fund to be deposited back to the initial address.

I will keep open this review, until i got it solved, let's see the progress together.
Expand (9)
SimpleSwap admin March 27, 2024 14:10
Hello Gigs,
We'll check all the details and get back to you as soon as possible
SimpleSwap admin March 27, 2024 14:19
Thank you for waiting!
We are ready to issue a refund or complete your swap at the current rate.
Please notify our support team what you prefer.
Claim solved
Gigs March 27, 2024 14:23
I choose to complete my swap, just emailed the costumer service, let's see how many hours its gonna take.
SimpleSwap admin March 27, 2024 14:25
Thank you, forwarded it to our technical team, we'll notify you as soon as your swap is completed
Gigs March 27, 2024 14:28
You guys responded in the best possible manners so far, I hope it won't take too long to process.
Gigs March 27, 2024 15:16
Progress update: Still waiting for the swap completion to happen.
Gigs March 27, 2024 16:00
Fund recieved. This why Simpleswap is the best, this is how fast they're handling their problem.
Gigs March 27, 2024 16:05
The best support ever.
Claim renewed
SimpleSwap admin March 27, 2024 16:14
Gigs, thank you for your kind words!
We'll be happy to see you again on SimpleSwap!
Claim solved
3
CommentRemove
Filip 109.248.206.* March 25, 2024 08:41
Issue has been successfully resolved by the exchanger's administration
According to the information available, the exchanger has no financial obligations to this user
For some reason my complaint is not true to the language in which I wrote
Ill repeat it again, Ive always made exchanges up to $20,000 without any problems, Ive been using this site for more than 2 years, but when I made the last exchange they started to freeze me, invent some kind of checks, and not return my coins, I already sent them a video photo and hash of the transaction about the request has already passed more than 12 hours, and also more than 24 hours have passed since the beginning of the exchange, I think they just want to brazenly take over my coins
I ask the administration to check this exchanger for lice.
Expand (8)
SimpleSwap admin March 25, 2024 09:19
Hello Filip,

Thank you for sharing your concerns.

Regarding your exchange, there was a discrepancy between the amount of coins you sent and the amount indicated in the exchange. This have caused your deposit not to be recognized.We apologize for any inconvenience you've experienced. Rest assured, we take all user concerns seriously and are committed to resolving them promptly. Your exchange is currently under review by our team finding a solution for you to ensure the highest level of security and compliance. We appreciate your patience and cooperation during this process. Will get back with updates as soon as possible!
Claim solved
Filip March 25, 2024 09:38
Please indicate the time, how long should I wait? I dont believe that the return of coins takes so long, its absurd and not customer-oriented, its terrible
Please indicate a normal time frame, and not like in the chat on the site that at first 2-4 hours, then you ask for another 2-3 hours and stop answering.
SimpleSwap admin March 25, 2024 10:34
Filip, as we can see, we've offered you a refund to the initial address, however, we still didn't get any reply.
Could you please let us know if we can start the refund process?
Filip March 25, 2024 10:42
Yes! do it finally.
SimpleSwap admin March 25, 2024 10:43
Filip, please confirm it with our support team in the live chat, so we can refund your coins as soon as possible.
Thank you!
Filip March 25, 2024 10:53
I say chat
david ignore me.
Filip March 25, 2024 10:56
You again write that it will take from 2 to 4 hours, you are just joking, apparently, this is not cool
LOL.
SimpleSwap admin March 25, 2024 11:26
Glad to inform you that your funds were refunded successfully!
Once again we apologise for any inconvenience and delay.

See you soon on SimpleSwap!
3
CommentRemove
213.134.176.* March 14, 2024 08:41
I really enjoyed working with the exchanger. The money arrived within an hour. Everything is ready in its entirety. I will use it. It was quickly sent by email and verified very quickly.
Expand (1)
SimpleSwap admin March 14, 2024 09:01
Hello,
Thank you for your feedback!
Well be glad to see you again on SimpleSwap!
0
CommentRemove
Alhazmi 37.120.153.* March 5, 2024 00:51
Issue has been successfully resolved by the exchanger's administration
It has been 48 hours since my request was frozen. The customer service on this platform is terrible, and it's causing a waste of time. I don't recommend it. They asked for KYC verification, and I went through the process, but all I see from them is delay tactics. This is causing me losses and wasting my time. Please send my funds to my wallet address. I demand that the management of BestChange intervene in this matter.
Expand (11)
BestChange admin March 5, 2024 04:23
Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.
SimpleSwap admin March 5, 2024 05:16
Hello Alhazmi,
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you may have experienced regarding the delay in processing your request and the frustration it has caused you.

Regarding the KYC verification process, please know that it is a necessary step we take to ensure the security and compliance of our platform. However, we acknowledge that delays in this process can be frustrating, and we are committed to streamlining it to minimize any inconvenience for our users in the future.

We take your request seriously, and we will expedite the process to send your funds to your wallet address as soon as possible. Additionally, we will escalate your concerns to the management team to ensure that appropriate measures are taken to prevent such issues from occurring again.
Alhazmi March 5, 2024 06:01
I have successfully completed all the required verification steps as requested. As a valued customer, I believe it is crucial for your platform to prioritize transparency and timely service. After successfully completing the verification process, it is expected that funds are disbursed without any unjustified delay. However, it has been 48 hours since I initiated the exchange request and completed the verification process, and I have not yet received my funds.

I kindly request a review of the request and the immediate disbursement of my funds. Transparent and efficient customer service is of utmost importance, and I trust that you will address this matter urgently.
SimpleSwap admin March 5, 2024 10:19
Alhazmi, thank you for your patience.

We understand the urgency of your request for funds disbursement. However, please note that our team is currently in the process of reviewing the verification documents you provided.

Ensuring the security and compliance of our platform is a top priority, and the verification process is a necessary step in achieving this. We appreciate your cooperation and assure you that we are working to complete the review.
Once the verification process is successfully completed, we will get back with updates promptly.

We apologize for any inconvenience this delay may have caused and appreciate your understanding in this matter.
Alhazmi March 6, 2024 07:08
The platform I have been using for the past 4 days has frozen my funds. I have contacted the customer support and completed all the required procedures and requests, including KYC verification and others. However, my funds have not been released yet, and this delay is extremely frustrating and unacceptable. I kindly request you to release my funds immediately and resolve this matter promptly. I would appreciate it if you could provide me with an explanation of the suspicious actions that led to this freeze. It seems like you consider anyone using cryptocurrency to be suspicious. We are in a growing market, and it is common for individuals to own digital currencies. I would like to know the location of your headquarters so that I can visit and discuss this matter with someone responsible for these suspicious actions. Alternatively, please provide me with a phone number to address this issue directly.
BestChange admin March 7, 2024 04:44
Hello Alhazmi,

Please do not duplicate reviews. The duplicate reviews will be deleted. Please communicate in this review. Your situation is still being reviewed.

Kind regards, BestChange administration.
SimpleSwap admin March 7, 2024 13:23
Alhazmi, glad to inform you that we are ready to issue a refund. Please confirm the refund address via email.
Thank you in advance!
Alhazmi March 8, 2024 02:32
I have responded via email and sent the refund address.
SimpleSwap admin March 8, 2024 03:22
Alhazmi, thank you very much!
We check the information.
SimpleSwap admin March 14, 2024 08:24
Alhazmi,happy to inform you that the refund was completed successfully!
We will be glad to see you again on SimpleSwap
BestChange admin March 14, 2024 08:26
Dear Alhazmi,

We kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.
0
CommentRemove
Andrey 120.50.2.* March 7, 2024 16:34
Issue has been successfully resolved by the exchanger's administration
More than 30 hours delayed the exchange, support responds very, very rarely and you have to wait more than 15 minutes for a response. After a day of delayed exchange they asked for KYC, I eventually verified, but the funds never arrived, during this time I managed to lose some of my money and most importantly some of my time.

I do not recommend this exchanger in any way.
Expand (4)
SimpleSwap admin March 7, 2024 16:43
Hello Andrey,
Thank you for sharing your experience! According to our data, you still haven't passed the verification process.
If you have any difficulties - please let us know, we are always glad to help!
Claim solved
Andrey March 7, 2024 18:24
I contacted support, and sent the screenshot that i passed the verification process.
Claim renewed
SimpleSwap admin March 7, 2024 18:28
Dear customer, as we can see the verification is still not fully completed. Could you please check again?
Claim solved
SimpleSwap admin March 14, 2024 08:19
Andrey, we are ready to complete your swap with the current rate, please contact us via live chat or email and confirm.
Thank you in advance!
3
CommentRemove
Alex 94.178.246.* March 12, 2024 17:03
Personal data was removed by the monitor's administration
According to the information available, the exchanger has no financial obligations to this user
Well... On 7.03.24 i wanted to exchange USDT=>HMND.
I sent USDT coins to the specified deposit address and waited.

Exchange ID: ***

Transaction Hash on bscscan:
0xa4a118318eb04c0ee77cc5424aa1d49d1f1dab4a7ced7a9f41a477bdc60d83dd

For some unknown reason the conversion did not continue and i didn't receive back my HMND coins.
I have written to customer support several times asking for my funds back, but each time i get the same answer "Your funds are safe, please dont worry. we will keep you updated".

It's the 12th today!
I'm being blatantly ignored.
The service rules do not specify how long my appeal will be considered.

I categorically do not recommend using this service!
Expand (3)
SimpleSwap admin March 12, 2024 17:30
Hello Alex,
thank you for sharing your experience!

We are very sorry for the delay and inconvenience. Unfortunately, your swap wasn't completed because the minimal allowable amount of usdtbep20 was changed on our liquidity partner side. Currently, your deposit is stuck on their side due to a temporary issue.

We're doing our best to resolve this issue as soon as possible. Thank you for your patience and understanding!
Claim solved
SimpleSwap admin March 13, 2024 09:30
UPDATE: Glad to inform you that the refund was completed successfully! Once again we apologise for the inconvenience and will be glad to see you again on SimpleSwap!
Alex March 13, 2024 17:55
Confirm.
3
CommentRemove
Kendrick 45.15.43.* March 12, 2024 15:32
I recently utilized the SimpleSwap exchange service and had an excellent experience. I highly recommend it.
Expand (1)
SimpleSwap admin March 12, 2024 15:39
Hello Kendrick,
Thank you for your feedback! Glad to know that you've enjoyed our service and will be happy to see you soon on SimpleSwap!
0
CommentRemove
Kimmy 211.186.131.* March 12, 2024 09:00
I sent to simple swap 27 xmr and my wallet didn't confirm the transaction. But simple swap send me eth. I contacted their support and explained that the xmr didn't go out from my wallet, but they sent me eth. The said received my xmr and nothing to worry about.
They have a great support, explained me what could be a problem. Indeed, a problem was with my xmr wallet, it wasn't updated.
Thank you for the great support!
Expand (1)
SimpleSwap admin March 12, 2024 09:05
Hello Kimmy,

Thank you for sharing your experience with us. We're delighted to hear that our support team was able to assist you effectively. We understand the importance of prompt and helpful support, and we're are committed to maintain it at the highest level.

We appreciate your patience and cooperation. If you have any more questions or need further assistance in the future, feel free to reach out.

Thank you for choosing SimpleSwap!
0
CommentRemove
Oliver 45.83.147.* March 7, 2024 12:14
Issue has been fully resolved
According to the information available, the exchanger has no financial obligations to this user
I initiated a $3,000 transaction to acquire FET coins at 16:00 UTC yesterday, which failed without my knowledge for six hours, during which time the FET price surged, causing me to lose out on $500 worth of potential profits. After contacting customer support, they estimated a 4-5 hour resolution time, yet my order failed a second time. My experience with this exchange has been profoundly negative, leading to a substantial loss. I would advise against using their services.
Expand (19)
BestChange admin March 7, 2024 12:22
Hello,

Dear user, please refrain from copying yourself by creating duplicate claims, as the monitoring administration does not welcome this.
Please continue the dialogue within the framework of the previously created comment. Your new review has been deleted.

We apologize for any potential inconvenience.

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.
SimpleSwap admin March 7, 2024 12:22
Hello Oliver,
The provided ID is wrong https://simpleswap.io/exchange?id=40s4dohi9gqx329d, please provide the correct information.
Claim solved
Oliver March 7, 2024 12:27
I lost money 2 times because their exchange is not working, and still I didnt get a refund or my coins. Since this exchange not working why it should be listed on bestchange?
Claim renewed
SimpleSwap admin March 7, 2024 12:29
Oliver, first of all please provide the correct exchange ID.
Looking forward for your reply.
Claim solved
Oliver March 7, 2024 12:31
40s4dohi9hqx329d.
Claim renewed
SimpleSwap admin March 7, 2024 12:36
Oliver, as we can see you dont accept the current rate. In this case we can offer a refund.
Please confirm.
Claim solved
Oliver March 7, 2024 12:42
You offered me a refund and sent YOUR address as a receiver. When I told you so you said that I need to complete verification to provide the address. And btw maybe you can deliver this information to the dev of your exchange, in xmr you can NOT see the address of the sender, maybe this stupid kid will become a little bit smarter. I will not complete any of your verifications and I will not get less by 800 usd worth of coins. I was ok when you told me that you will send me a coins when I'm losing 500 usd, I agreed and you again said that my exchange is failed and I lost 300 usd more. This a fucking joke but not exchange, it was of course the last time I use this shit, anyway you are using funds of ChangeNow to pay the orders.
Claim renewed
Oliver March 7, 2024 12:44
As a proof that you tried to scam me by sending YOUR address for a refund I recorded our talk with support. I only agree to get 1393 FET or delisting from bestchange, because clearly your exchange is not working and I was thinking that bestchange list only working exchanges but not some school project.
Claim solved
Oliver March 7, 2024 12:44
Accidentally pressed claim solved. Claim is not solved.
Claim renewed
SimpleSwap admin March 7, 2024 13:14
Dear customer, as we can see, your swap was created at 15:06 UTC, on March 6th. The coins were received at 15:53 UTC. As the rate was changed for the worse - your swap was suspended. You contacted us at 22:55 UTC and of course, the rate changed more. From the beginning and until now we are ready to complete your swap at the current market rate or issue a refund.

We sincerely apologise that the refund address was offered mistakenly, however, please note that in case to issue a refund of the anonymous XMR coin any refund address that you provide should be validated. It's basic security measures.
In order to avoid such difficulties in the future (which lead to a time delay) we suggest you indicate your refund address in the "user refund address" field while the swap is created.

Please let us know if you prefer to complete the swap at the current rate or get a refund and pass address validation.

Thank you for your understanding!
Claim solved
Oliver March 7, 2024 13:25
I told you to complete my swap at market rate at 22:55 UTC and you failed again. So you offer me to complete my swap again and after two fails I should expect to complete my exchange after third attempt?
Claim renewed
SimpleSwap admin March 7, 2024 13:28
Oliver, unfortunately, we cannot complete the suspended swaps immediately, the process takes some time. If you don't accept the current rate - we are ready to issue a refund after address validation.
Thank you for understanding!
Claim solved
Oliver March 7, 2024 13:29
How does address verification looks like in xmr?
Claim renewed
SimpleSwap admin March 7, 2024 13:42
Oliver, we'll clarify the necessary steps with our team and notify you via live chat. Is it suitable for you?
Claim solved
Oliver March 7, 2024 16:24
I dont know why my review becomes solved, since it is not solved. While I don't get my money it should be marked as unsolved, no?
Claim renewed
SimpleSwap admin March 7, 2024 16:26
Oliver, ok, the claim will be opened until your issue is resolved.
SimpleSwap admin March 8, 2024 09:27
Oliver, we've sent you the message with the validation requirements, please check the live chat.
Thank you in advance!
Claim solved
Oliver March 8, 2024 11:38
Lets please keep this claim unsolved, because it is not solved.
Claim renewed
SimpleSwap admin March 11, 2024 10:56
Oliver, glad to inform you that your swap was completed successfully as youve preferred. Please take our apologies for the delay and inconvenience.
Well be glad to see you again on SimpleSwap!
Claim solved
3
CommentRemove
Max 95.179.124.* March 8, 2024 12:50
According to the information available, the exchanger has no financial obligations to this user
My exchange TRX XMR hung up, support says that for 10 hours, asked to return TRX to which I received the answer that it will take even more time. I am very unhappy that I contacted this company. I was particularly struck by the support response that lies that XMR exchanges are completed with a delay due to network load, which is not true, I checked the monero network working stably and without failures.
Expand (6)
SimpleSwap admin March 8, 2024 13:32
Hello Max,
We are very sorry for the delay!
Glad to inform you that your swap was completed, you will receive the tx hash soon.
Once again we apologise for the inconvenience, well be glad to see you again on SimpleSwap!
Claim solved
Max March 8, 2024 13:53
Swap was not completed, I did not receive the tx hash.
Claim renewed
SimpleSwap admin March 8, 2024 14:04
Max, the hash was sent to you, its confirming, please check the live chat.
Feel free to contact us with any questions!
Claim solved
Max March 8, 2024 14:20
I checked that there is no hash, and the exchange status hasn't changed either.
Claim renewed
SimpleSwap admin March 8, 2024 15:57
Max, the hash was sent, please check the conversation. However, the transaction is still confirming due to a slow XMR network today. We sincerely apologise for the inconvenience!
Claim solved
BestChange admin March 9, 2024 09:07
Dear Max,

We kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.
3
CommentRemove
Btc_User 2.58.194.* March 5, 2024 19:31
Issue has been successfully resolved by the exchanger's administration
Profanities and abusive language were removed by the monitor's administration
***/*** for 1 btc

Today, several applications were created on the specified platform. The first 2 exchange were relatively small and amounted to 0.001 and 0.3 BTC and passed without any difficulties.
After that, the third application was created in the amount of 1 BTC. After a couple of hours, the status of the application remained unchanged and had to contact support, which with a standard set of phrase replied that the exchange/return of these funds was impossible without verification.
When asked why the first 2 exchanges passed, they answered simply and without hesitation well, the first 2 and that's it, and the third turned out to be risky. I dont know whether they understand or not, that it looks like they just waited for a large sum to make an attempt to *** through KYC's request.
Please note that all 3 exchange implied a translation of coins from the same BTC address. The BCHANGE administration please pay attention to the incident. Even if the coins have some kind of score in some bases, then what is the point of making the first 2 transactions. There is only one conclusion, in my opinion.
Expand (14)
SimpleSwap admin March 5, 2024 19:38
Hello,
Unfortunately, your funds are suspected of being involved in illegal activity. In this case, we are unable to proceed with the exchange or issue a refund without passing a KYC. We kindly ask you to complete the verification, so we'll be able to review it and release your funds as soon as possible.

Thank you in advance!
Claim solved
Btc_User March 5, 2024 19:49
, .
Claim renewed
Btc_User March 5, 2024 19:49
A standard set of phrases, no explanation regarding a specific situation was given.
SimpleSwap admin March 5, 2024 19:59
Dear customer, according to our AML/KYC policies (https://simpleswap.io/aml-kyc), SimpleSwap reserves the right to temporarily freeze any transaction if deemed necessary for the duration of an investigation or client checks.
Please complete the verification, so the issue will be resolved in the near time. We have no intention to hold your funds and would like to verify your transaction as soon as possible.

Thank you for being so understanding!
Claim solved
Btc_User March 5, 2024 20:36
To begin with, take the trouble to explain what kind of magical security system that misses the necessary payments. Or maybe the transaction became risky due to the fact that the coins were sent to you? Do you have any legal activity?
Btc_User March 5, 2024 20:36
To begin with, take the trouble to explain what kind of magical security system that misses the necessary payments. Or maybe the transaction became risky due to the fact that the coins were sent to you? Do you have any legal activity?
Claim renewed
SimpleSwap admin March 5, 2024 20:42
You could contact our support team and continue the discussion. Some details couldn't be shared in public sources as it could affect the investigation.
Thank you for your understanding!
Claim solved
Btc_User March 6, 2024 08:22
Still waiting anwser from support team via dialog box.
Claim renewed
SimpleSwap admin March 6, 2024 08:25
Dear customer, currently, our platform is overloaded, so the reply can take a bit more time than usual. We apologise for the inconvenience and delay, well notify you as soon as we get any updates regarding your case.

Thank you for understanding!
Claim solved
Btc_User March 6, 2024 08:43
More KYC = more problems, but not solved, still waiting.
Claim renewed
SimpleSwap admin March 6, 2024 08:49
We sent a request to our liquidity partner in order to clarify the reason for verification. However, anyway, the KYC process cannot be skipped in this case. We recommend you to start the verification process via the provided link, thank you for understanding!
SimpleSwap admin March 6, 2024 16:10
Thank you for waiting!
We are glad to inform you that we can issue a refund to the initial address.

Please reply in the live chat and confirm.
Claim solved
Btc_User March 7, 2024 04:46
I got btc refund. Thnks for understanding.
SimpleSwap admin March 7, 2024 05:00
Btc_User,
We apologize sincerely for the inconvenience and frustration you've encountered during your recent swap transaction with Simpleswap. Your experience does not meet the high standards we strive to uphold, and we understand the impact it has had on your trust in our service.
3
CommentRemove
David 146.70.225.* March 5, 2024 18:33
Profanities and abusive language were removed by the monitor's administration
This website gave me a bitcoin cash address for an order, after I sent the money it changed the bitcoin cash address, telling me that the address where I sent the money is not theirs! please consider this website is a big ***!
Expand (2)
BestChange admin March 6, 2024 11:09
Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.
SimpleSwap admin March 6, 2024 16:13
Dear David,

We appreciate you bringing this to our attention. It's unfortunate to hear about your experience. We are looking at all phishing attempts seriously and are committed to addressing them promptly.

We recommend reporting this incident to the appropriate law enforcement authorities, and we are more than willing to cooperate by providing any information we have to assist in the investigation.

While we actively fight against phishing, eliminating it entirely is a challenging task. Your cooperation and any additional details you can provide would be valuable in enhancing our security measures.

If you remember the initial URL you entered, it would greatly aid our efforts. Additionally, please note that address changes are not supported on our platform, and thorough checks confirm that the address likely does not belong to us.

Rest assured, we will immediately blacklist this address and share it with the Crypto Defenders Alliance community to raise awareness and prevent similar incidents across crypto services.

Thank you for your understanding and cooperation.
0
CommentRemove
Kirill 124.217.188.* March 5, 2024 08:50
Exchanged 20 DOT for 206 USDC on Solana without problem. I contacted their support with details of my payment and it was very quick after that. Automatic payment detection lagged a bit.

Will use again.
Expand (1)
SimpleSwap admin March 5, 2024 09:17
Hello Kirill,
Thank you for sharing your experience with us! We're glad our support team could assist you promptly. Your satisfaction is our priority, and we look forward to see you again in the future.
0
CommentRemove
Dw 71.76.78.* February 27, 2024 02:55
Issue has been successfully resolved by the exchanger's administration
I sent SimpleSwap USDC for an exchange which they could not execute and they would not return my USDC. They charged me additional fees to have my USDC returned and then after I sent them the fees they still did not return my USDC, simply stating "We will do our best to make your coins available to you again." This has persisted for several days without my funds returned. This company has no integrity, I would avoid using them.
Expand (7)
BestChange admin February 27, 2024 04:39
Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.
SimpleSwap admin February 27, 2024 05:18
Hello Dw,
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you have faced during your recent interaction with our company.

Upon reviewing your case, we found that there was a misunderstanding regarding the token you sent. Instead of sending USDC, you sent USDC.E, which is a different token. This resulted in our inability to execute the swap as initially intended. Additionally, there was a miscalculation of the fee required for the return of your funds.

We understand your frustration, and we want to make things right for you. We assure you that your USDC.E tokens are safe and can be exchanged at the current rate. We are committed to resolving this matter promptly and ensuring that you receive your funds without further delay.
SimpleSwap admin February 27, 2024 15:57
Dear customer, the refund will be completed in the near time. Our support team will keep you updated!
Claim solved
SimpleSwap admin February 27, 2024 17:59
The refund was completed successfully!
Once again we apologise for the delay.
Feel free to contact our support team if any help is needed, we're available 24/7!
BestChange admin February 27, 2024 18:03
Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.
Dw February 29, 2024 17:57
The coins were returned. It's unfortunate that I needed to post here to get it to happen. I gave them adequate warning to try and resolve the problem without involving a third party. They never explained the USDC/USDC. E issue to me nor did they adequately explain why that transaction did was not executed. Its also not clear to me why I would need to pay $50 to have my coins returned.
SimpleSwap admin March 1, 2024 14:16
Dear customer, let's look into your issue again: your swap was created for USDC ERC20 (Ethereum network), however, you sent USDC BASE network. That's why your deposit wasn't recognised.

Due to the reason that our liquidity partner doesn't support the token that you've sent - we were able to offer a refund only and in such cases, the fee should be covered from your side (as the deposit was sent via the wrong network).

Hope the situation is clear for you now and if you still have any additional questions - please contact our support team, we'll be happy to help you!
Have a nice day!
3
CommentRemove
Barbara 89.116.103.* February 28, 2024 20:45
I just decided to make sure that everything is OK with my exchanges. I thought I would wait a couple of days, but they answered me just a couple of minutes later. After another 15 minutes, I received a hash and a notification about the completion of the exchange. Excellent support work.
Expand (1)
SimpleSwap admin March 5, 2024 05:14
Hello Barbara,
Thank you for your positive feedback.
We hope that our platform has been able to provide everything you need and are glad to see you again at SimpleSwap.io
0
CommentRemove
Anna Maria 45.145.2.* February 25, 2024 11:51
According to the information available, the exchanger has no financial obligations to this user
Made an exchange btc to xmr.
The exchange was frozen and asked to undergo KYC + provide a source of funds. I provided everything! And on their part, 0 actions are just silence. I dont recommend using it when clients are treated this way, I suffer losses because of them!
I ask the Bestchange administrator to intervene to resolve the issue!
Expand (8)
SimpleSwap admin February 25, 2024 13:02
Hello Anna Maria,
Unfortunately, your swap and payout were suspended because our security system alerted us that your funds might be involved in illegal activity. According to our AML/KYC policy (https://simpleswap.io/aml-kyc), we can escalate the checking procedures and conduct a client check if our monitoring system identifies potential red-flag indicators.

Unfortunately, the verification process takes several business days. Our team will notify you about any updates as soon as we will have them.

Once again, we apologize for any inconvenience caused, and we appreciate your patience as we work to address your concerns.
Claim solved
Anna Maria February 25, 2024 15:48
I ask you not to withdraw your claim! Until this issue is resolved. I sent you all the documents a long time ago!
Who will compensate for the withholding of funds due to which I am incurring losses...
Claim renewed
SimpleSwap admin February 26, 2024 05:09
Anna Maria,
Please know that your satisfaction is our top priority, and we appreciate your patience and understanding as we work to resolve this issue promptly. If you have any further concerns or questions, please don't hesitate to reach out to our support team, and we will do everything we can to assist you.

Thank you for choosing our platform for your cryptocurrency exchange needs, and we apologize again for any inconvenience this delay has caused.
Anna Maria February 26, 2024 10:02
They have already solved the problem for 2 of their clients, but for me they are still silent!
This is already nonsense!
I ask the bestchange administration to intervene in this dispute!
I don't want to wait forever. I talked to a person on reddit, they have been holding funds from him for more than six months, I will tell him how to act in this situation!
Its not fair that I sent the funds and didnt receive anything, then I provided kyc + the source of the funds, but they still dont return my funds!
SimpleSwap admin February 26, 2024 16:35
Dear Anna Maria, we fully understand your dissatisfaction and doing our best to resolve your issue as soon as possible.
However, please note that the verification process might take some time, as our security system alerted us that your funds might be involved in illegal activity.

We highly appreciate your patience and understanding! We'll keep you updated!
SimpleSwap admin February 26, 2024 16:37
Just got an update from our team: we are ready to issue a refund, our support agent will contact you within 15-20 minutes, please check the live chat.
Claim solved
SimpleSwap admin February 27, 2024 15:56
Anna Maria, glad to inform you that the refund was completed!
Please let us know if any additional help is needed.

We'll be glad to see you again on SimpleSwap!
BestChange admin February 27, 2024 15:59
Hello,

Anna Maria, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.
3
CommentRemove
Shaq 188.138.138.* February 25, 2024 23:04
Issue has been successfully resolved by the exchanger's administration
I made a transaction of over 100k us to swap for xmr.
They kept on showing that it's processing till they told me to wait 4-5 hours. i am writing this review because i'm not liking what i'm seeing in these reviews and i am scared i may not get my money back.

I am facing the same issue Anna Maria is.

This is actually scary.
I've used them before without issues with smaller volumes.
Expand (6)
Shaq February 26, 2024 02:49
Update: It's been a couple of hours, and just like everyone else here.
I have also started receiving the same bs they tell everyone, its a 100.000> This is considered otc anywhere else and should have priority.

Pretty hard for me to accept 100k.
BestChange Team. i understand now that i might not receive my money and it breaks my heart.

I'll update the review accordinglly.
BestChange admin February 26, 2024 05:04
Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.
SimpleSwap admin February 26, 2024 05:13
Hello Shaq,
We understand your concerns regarding the transaction you initiated to swap over 100k USD for XMR. Firstly, we sincerely apologize for any inconvenience or apprehension caused by the delay in processing your transaction.

Please rest assured that your funds are safe, and we are actively working to resolve the issue and ensure the completion of your transaction as soon as possible. While we strive to provide seamless service for all transactions, occasionally, unexpected delays may occur due to factors beyond our control, such as network congestion or technical issues.

Thank you for your patience and understanding.
Shaq February 26, 2024 05:29
Yes, but I've not slept in 6 hours.
It's a 100.000k How is it possible?

Rest assured my funds are safe with these reviews?. Come on.

Bestchange admin, i'm yet to receive my refund.
SimpleSwap admin February 26, 2024 09:06
Dear customer, once again we apologise for the delay! Glad to inform you that your coins were fully refunded.
We hope to see you again on our platform and provide you with the best service next time!
Claim solved
BestChange admin February 26, 2024 14:24
Dear user,

We kindly ask you to confirm the receipt of funds from the of the exchanger's administration.

Sincerely, administration of the BestChange exchanger monitor.
3
CommentRemove
Biig T 193.176.211.* February 26, 2024 04:20
Issue has been successfully resolved by the exchanger's administration
I did a swap of xmr for ltc, it has pass over xmr 300 confirmation and Im yet to receive my ltc. This is over 10 hours now and yet support keeps telling to wait for more 4-5 hours.
Expand (5)
SimpleSwap admin February 26, 2024 05:07
Hello Biig T,
Thank you for bringing this matter to our attention, and we sincerely apologize for the delay you've experienced in receiving your LTC after swapping XMR. We understand the frustration that comes with delays in cryptocurrency transactions, especially when support wait times add to the inconvenience.

Our support team's estimate of 4-5 additional hours is based on our best assessment of the current situation and anticipated network activity. However, we understand that this timeframe may not be ideal for you, and we are committed to resolving the matter as swiftly as possible.
Biig T February 26, 2024 05:19
The 4-5 hours you gave me ended over 2 hours ago, that is after i have waited for 4 hours and no positive response. you have my xmr, if you don't have ltc to give you can refund my xmr. you can't hold my xmr and still not give me ltc that you are supposed to give.
SimpleSwap admin February 26, 2024 08:58
Biig T, we want to inform you that your swap was completed successfully. Once again we apologise for the delay and inconvenience!
We'll be glad to see you again on SimpleSwap!
Claim solved
BestChange admin February 26, 2024 09:53
Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.
Biig T February 26, 2024 11:16
@admin
funds has been received. thank you for your input.
3
CommentRemove
Rupert 95.189.204.* February 22, 2024 05:15
SimpleSwap has truly revolutionized the crypto exchange experience with its user-friendly platform and efficient service. As an avid crypto enthusiast, I've explored numerous exchanges, but SimpleSwap stands out for its simplicity, reliability, and speed.
Expand (1)
SimpleSwap admin February 22, 2024 05:24
Hello Rupert,
Thank you for your positive feedback.
We hope that our platform has been able to provide everything you need and are glad to see you again at SimpleSwap.io
0
CommentRemove
Morrigan 93.170.96.* February 20, 2024 11:23
I accidentally sent the coins in wrong network, however Stephanie from support team swiftly assisted me in completing exchange! I greatly appreciate their dedication to customer support, this is my favorite exchange now.
Expand (1)
SimpleSwap admin February 20, 2024 11:57
Hello Morrigan,
Thank you for your kind words! We're thrilled to hear that you find SimpleSwap to be a great service. Our customer service team is always here to assist you promptly and pleasantly. We appreciate your recommendation and look forward to see you again!
0
CommentRemove
Samiel 89.163.210.* February 19, 2024 13:34
According to the information available, the exchanger has no financial obligations to this user
I dont recommend it at all, I wait more than 60 minutes for a regular trx-xmr exchange, they keep putting it off when Ive already lost my money for the course, were waiting for a solution.
Expand (5)
BestChange admin February 19, 2024 14:45
Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.
SimpleSwap admin February 19, 2024 15:18
Hello Samiel,
We are very sorry that your exchange is taking longer than the prescribed time.
We will check the information about the exchange and get back to you with the news as soon as possible.
Thank you for your patience and understanding.
SimpleSwap admin February 19, 2024 15:35
Update.
We have rechecked the information and inform you that your exchange has been successfully completed.
We look forward to seeing you again at SipleSwap.io
SimpleSwap admin February 19, 2024 15:37
Update.
We have rechecked the information and inform you that your exchange has been successfully completed.
We look forward to seeing you again at SimpleSwap.io
Claim solved
BestChange admin February 20, 2024 10:34
Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.
3
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