Magnatus exchanger

The exchange was paypal to perfect money

Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.

Hello, Iryna!
I have checked your exchange request.
Payment was sent 4 days ago.
TransactionInfo: https://stellarchain.io/tx/26925ab5440a795c659e367b4f65604b6903083362e75846dc8f9e2542da35c7

Yes, but the Memo box is not selected
I didn't get my money

Iryna, Did we send money to your personal account or belongs to someone other person? What he/she said in all details? Answer in the exchange request, please. Thank you.

Yes, it was my personal account, but I didn't receive the money!
Due to your inattention to the transaction. MEMO was entered incorrectly

Iryna, if it's yours (non third-party account), then you should receive a money. Payment was sent by us 4 days ago. TransactionInfo: https://stellarchain.io/tx/26925ab5440a795c659e367b4f65604b6903083362e75846dc8f9e2542da35c7

I haven't received any money!
Due to the wrong MEMO, the money was returned to you :
https://stellarchain.io/tx/0de50de1c9da359443cc3992b23731e7aa8f8e34d144bb14d3b6b3112eae37cc

Iryna, I have checked your exchange request, the payment was resended by us 04-05-2021 15:38:31. Thank you.

Hello, Anthony! Our staff have clicked, that exchange completed by mistake. We will answer in the exchange request. Thank you.

I am waiting

Anthony, exchange has been completed today. Again sorry for the mistake in one of our answers.

Yes received. Thank you.

Hello, Connor!
You add a special notes to send as friends/family, but now from all our account it's possible, one payment was as services. Sorry for the delay, but without this note we can send money shortly in term 0-24 hrs. Answer in exchange request if you need money asap without this your note. Thank you.

Resend Part #1: 200 USD - di481632@gmail.com
as friends and family, I still dont accepted this payment

Connor, accept a payment and provide full info in the exchange request, we will check it. Thank you.

This payment for goods and services!!!!!! i requested friends and family payment, before you send money!

Connor, Sorry, but we tried to pay it as personal and no success, only as services.
For fufute exchanges also we will try to pay as personal, but if it's not possible we will pay as services. Thank you.
Also same answer above was given in the exchange request. Thank you.

Because your mistake, paypal take 10 usd as commission https://i.Imgur.Com/j653qdb.Png and hold money for a month!!!!!!! https://i.Imgur.Com/y7bs3dt.Png

Connor,
Please check if your Paypal account refers to the criteria, described on the page https://www.paypal.com/us/brc/article/funds-availability (you can clarify exactly by contacting the technical support of the payment system).
Thank you

Money was send to you fully, there is no any mistakes. Thank you.

Which criteria??? i dont sell anything!!! personal payments comes instantly to paypal balance!

Connor, you sell us bitcoin. You sell, we buy. Thank you.

You sell wrong payment and it hold for month!

Connor, >> Which criteria??? i dont sell anything!!! personal payments comes instantly to paypal balance!
Be careful, please, because of all criterias are on page which I quoted:

https://www.paypal.com/us/brc/article/funds-availability
Why are my funds inaccessible or on hold?
PayPal may place a hold or restrict your account activity if we need a little more information from you about a transaction, your business or your account activity. Some of the reasons why we might need this information include:

You’re a first-time seller. When you’re a new PayPal seller, it takes time to build up enough history to demonstrate a pattern of positive buyer-seller transactions. The good news is you can usually move out of this status by confirming your identity and building up a history of positive selling activity.
You haven’t sold in a while. When your selling activity has been dormant for a long time, it’ll also take time to rebuild a history of positive buyer-seller transactions.
Multiple customers filed for a refund, dispute, or chargeback. If multiple customers file for a refund, dispute or chargeback, it can delay the availability of your funds. The best way to resolve this is to work directly with your customers to prevent, or solve, disputes and chargebacks. Sometimes it’s possible your customer filed for a refund, dispute, or chargeback because someone illegally used their PayPal account to buy something. We ask that you hold off on shipping any items when this happens.
Your selling pattern appears unusual or changed. An unusual sales activity includes: a recent spike in sales or a change in your average selling price, business platform or type of item being sold.
You’re selling higher risk items. Higher risk items can include tickets, gift cards, consumer electronics, computers and travel packages. You can also read our User Agreement for more information on other holds and reserves we may place on your account.

>You’re a first-time seller. When you’re a new PayPal seller,
I dont have business! I dont have "CUSTOMERS"
>in your average selling price, business platform or type of item being sold.
and I dont sell anything!!!!!

Stop copypasting and tell me this copypaste bullshit. You know, youre send me different amount and transaction type. I got alot problems because of it!

Connor, you need to contact paypal support to clarify on which of their criterias from page https://www.paypal.com/us/brc/article/funds-availability you account is refers. Thank you.

Why i shoud contact paypal for your wrong paypal payment type? you send it for goods and services!! i dont sell anything like this! this is beceause paypal take commission and hold money for 20+ days!!!

Connor, paypal does not allow to send a payment as personal, maybe it's also because of above (new account etc.).

You can send the payment to my friend account. I will give you email and delete this claim after he receive money.

Connor, sorry, no third parties accounts etc.

Magnataus send money from third-parties accounts already

Connor, as I said above, we will not send money to third parties accounts etc. Read our rules, please.

YOU send money from third-parties accounts! READ my messages here and in the exchange order from your site too!

Connor, not. Also money was sent 100%, full amount. I say, that we will no send money to your friends (third party account) etc.

Send it to my account, then. Moeny was not send as I requested prior to first payment coming to my account. I may lost 10 USD as PAYPAL commission and lost money for about a 1 whole month!

Connor, by my expirience I sure, that the problems is because your account a new/unverified or etc., any or many of criterias listed at https://www.paypal.com/us/brc/article/funds-availability You need to contact paypal support for more information. Thank you.

Why you keeping send me this link? im not doing a business and dont sell anything, why you give me links from business resource center? other payments small payments (from your third-parties), which was send using friends and family feature, always comes instantly to my balance

Connor, For exact information about your account you need to contact paypal support. We have sent money fully. Thank you.

I dont need any information about my account from Paypal. I can receive the money.
>We have sent money fully.
You lie to customers. You send invalid payment for goods and services https://i.imgur.com/15cDrS2.png . Also, you send payments from many third-parties accounts, this is not your accounts https://imgur.com/a/79a6JMT

Connor, reread https://www.paypal.com/us/brc/article/funds-availability plz. For exact criteria you need to contact paypal support, then provide full info to us in the exchange request, we will check it and will try to help you. Thank you.

>then provide full info to us in the exchange request
Which info?

Connor, answer of paypal support.

Compensate 10 USD Paypal fee, which paypal take from your wrong payment https://imgur.com/a/6ORJAfF

Connor, I have checked your exchange request, there is no wrong payments, recheck everything and provide full info in exchange request, we will check it. We have paid full amount. Thank you.

Why you lie to customers? You dont send money in full https://imgur.com/a/Px4xEJj you should use calculator. And dont use third-party account for money exchange. You dont allow third-parties accounts for costomers? YOU SHOULD dont use it themself first!

Connor, we send full amount. Recheck please and provide full info in exchange request, we will check. I have checked exchange request, there is no any info from your side. Last answer in exchange request is our. Thank you.

I provide you screenshot proofs, use calculator for check sums. From your side, I see only word - no proofs at all. And send me money, what you owe for me.

Connor, thank you, we will check it and give an answer in the exchange request.

Hello Edwards!

di481632@gmail.com 200 USD
celakant@mail.ru 44.46 USD
michaelsrnv@mail.ru 38.11 USD
jclash10000@gmail.com 5 USD

total 287.57 USD
clarify situation plz

Regards, MagnatuS Administrator
_______

Youre wrong, I'm only receive 189.90 https://i.imgur.com/z2dNmYY.png from di481632@gmail.com

Connor, we have provided 3 screens of another payments in the exchange request: 3 payments as personal and one as services. Recheck everything and provide a screen of payment history in the exchange request. Also pleaso do not duplicate answers here and in the exchange request. Thank you.

Where is 4 payment screenshot? These 3 payments for celakant@mail.ru 44.46 USD ,michaelsrnv@mail.ru 38.11 USD , jclash10000@gmail.com 5 USD are good and sended with friends and family option. But 200 USD is completely wrong (it was for services and good, which I'm never provide) and amount is different too, see my screenshots here https://imgur.com/a/Px4xEJj

If you dont want resolve your mistakes, I will only post here, no duplicated in your "private exchange order".
Everyone must know

Connor, I have checked your screen, there are 4 payments on it. Recheck, please.

You checked wrong. As you can your THIRD-PARTIES send a different amount. Use the calculator for final amount from all my screen transctions, Ive got

You checked wrong. As you can your THIRD-PARTIES send a different amount. Use the calculator for final amount from all my screen transctions, Ive got

>> Youre wrong, I'm only receive 189.90 https://i.imgur.com/z2dNmYY.png from di481632@gmail.com
Connor, open full details of payment and provide a screen of it. Payment is for 200 USD. Screen: https://ibb.co/6vXDPhL

Ive got only 189.90 USD, final amount is 189.90

Connor, open full details of payment and provide a screen of this page (full details of payment: total amount, paypal fee etc.). Thank you.

We both know paypal takes fee, because your mistake, give me additional 10 usd for compensate pp fee charge. Also, remove hold from the transation

Connor, I ask you in 3rd+ time: open full details of payment and provide a screen of this page (full details of payment: total amount, paypal fee etc.). Thank you.

Also we do not compensate pp fee etc.

This is your exchange mistake, your send a different amount with wrong payment type - you compensate amount, you owe for me

>> different amount with wrong payment type
For checking of it :
Connor, I ask you in 3rd+ time: open full details of payment and provide a screen of this page (full details of payment: total amount, paypal fee etc.). Thank you.

Stop change topic discussion. You know, this is your exchange mistake, We both know paypal takes fee, because your mistake, give me additional 10 usd for compensate pp fee charge. Also, remove hold from the transaction, I dont want wait 21 days for my money, because of your mistakes!

transaction details: https://i.imgur.com/oS1W6Tb.png

>> transaction details: https://i.imgur.com/oS1W6Tb.png

Connor, Find the following text "send by Gennadiy Kapitanovsky" and check an amount near this text. We have paid full amount to you without mistakes. Thank you.

You send payment for goods and services, this is not a personal payment, paypal takes fees because of this! why i'm telling you this? you know this already, dont you??? because of this business transation type, they hold money for 21 days! i cant use it because of your, magnataus exchange mistake!

Connor, reason of hold check at https://www.paypal.com/us/brc/article/funds-availability
Reason is in your paypal account.
1. Paypal does not allow to send a big amount to you as friends/family
2. You're not our friend of family.
3. Also BTC is a digital good, thank you.
4. Usually we send payments as services/good, but sometimes try to pay as personal.
5. Money was sent from us full amount.
I believe, that I have answered on all your questions. Thank you.

Confirm delivery of goods, I called paypal they told me you can do this and I get money

Connor, I have again checked your exchange request, there are no any query from your side as we asked for this situation. Thank you.

>1. Paypal does not allow to send a big amount to you as friends/family
this is not my problem. I'm already pay commission for your "exchange services". You should call or write to paypal support services here https://www.Paypal.Com/uk/smarthelp/contact-us
>2. You're not our friend of family.
"Your" third-parties 3 amounts from the screens above, was able pay for me as friends and family without any problem and i successfully received the money.
>3. Also btc is a digital good, thank you.
And? you got the btc in 10 mins, as blockchain transation info shows up, but i'm still waiting for rest of my money (200 usd) from you
>4. Usually we send payments as services/good, but sometimes try to pay as personal.
You should ask customer, before you can send a payment a different term!!!
this is not my problem, i send you btc in full
>5. Money was sent from us full amount.
Youre wrong, i got a different amount, because you send a different transation type ( i asked for friends and family type, for avoid unnecessary holds and huge fees from paypal).

Your understand now?

Connor,
Thank you for detaled answer, but as I said
>> 1. this is not my problem.
4. Usually we send payments as services/good, but sometimes try to pay as personal.

2. You're not our friend of family.

3. Also BTC is STILL a digital good, thank you.
4. No ask clients, it's our decision how to pay. Full amount was paid.
5. Recheck screens.

Thank you.

>2. You're not our friend of family.

Sooo, why you send 3 transactions
___________________________________
celakant@mail.ru 44.46 USD
michaelsrnv@mail.ru 38.11 USD
jclash10000@gmail.com 5 USD
___________________________________

as friend of family? Still not my family? do tell me bullshit
>3. Also BTC is STILL a digital good, thank you.
ALSO, this is NOT Magnataus accounts, this is third-party persons, strangers.
>4. No ask clients, it's our decision how to pay. Full amount was paid.

This bullshit replies fully bring out your not-legitimate business practices, you dont care about clients

And stop cancelling the claim. Claim fully correct, youre proof this every time, when you reply with useless messages.

Connor, read full text please.
4. Usually we send payments as services/good, but sometimes try to pay as personal.
It's means that if we wish/can etc., we pay as personal, it's our decision, not necessary.
We have paid full amount. Thank you.

>It's means that if we wish/can etc., we pay as personal, it's our decision, not necessary.

This is not you making the payments (Magnataus), this is unknown persons made it (4 different persons) , you lie in every message you've send.

Also this is proof of your customer relations.

Connor, again as I said, your paypal account it new and paypal does not allow to pay you a full amount as personal. Reread info above, please. although your account is new, you received full amount.

My account is not new, provide proof for this or paypal support response, where they say this

Connor, proof is that money is hold by paypal. Again, read https://www.paypal.com/us/brc/article/funds-availability 5 reasond of hold. More popular is new account. Contact paypal support to know an exactly reason. Thank you.

You should contact paypal for reason, why you can't send money using friends and family option. I have no problem with this feature

Connor, it's our choice how to pay and it's our ability to decision. We have paid full amount to you. Thank you.

Youre paying from third-party accounts, what are you talking about? You don't have "OUR decision"

And stop cancelling claim, claim is fully correct

Connor, not. Reread my answers, please. Also again we have paid full amount to you. Thank you.

>> And stop cancelling claim
When you open a claim you ask us to answer on it.
>> claim is fully correct
Sorry, but the claim is incorrect, you already received a full amount too many time ago.
Thank you.

>When you open a claim you ask us to answer on it.
Because you never reply in exchange order and ignore my messages, prior to exchange start, about personal payment, not a business payment!
>Sorry, but the claim is incorrect, you already received a full amount too many time ago.
this claim fully correct, you doing mistakes, and cant pay right transaction type and because of this I'm suffer paypal holds FOR 21 days and addition fee from paypal side also! Customers dont have to pay for a shady exchanger mistakes (who dont use not their company accounts). Who knows, maybe this account was hacked

Connor, I have checked your exchange request. Last answer in it is our dated 27-04-2021 19:12:04 and there is no your answer after it. Recheck it.

>>Who knows, maybe this account was hacked
If some account is hacked, you need to contact paypal.

Sorry, but you have a lot of ASSUMPTIONS and off-topic information. If you still have any new questions, do not hesitate to ask them.

Thank you.

>Connor, I have checked your exchange request. Last answer in it is our dated 27-04-2021 19:12:04 and there is no your answer after it. Recheck it.

You never reply and dont my messages, after you got BTC and after I send you notice about personal payment option.
Then I start claim here, you, of course start reply to me, for sure, you have no choice
>If some account is hacked, you need to contact paypal.
You will need contact paypal, for ask reason why you cant send personal payments from these third-parties (maybe hacked, or stealed, scammed) accounts

>> You will need contact paypal, for ask reason why you cant send personal payments from these third-parties (maybe hacked, or stealed, scammed) accounts
Connor, what is maybe hacked, or stealed, scammed? Provide full information and we will check it. Sorry, but you have a lot of ASSUMPTIONS and off-topic information. Thank you.

>Connor, what is maybe hacked, or stealed, scammed?
stupid question. Because this is 4 DIFFERENT third-parties accounts, not a magnataus company PP account.
>Provide full information and we will check it.
You have full info already about wrong payment type, you refuse to send and send wrong final amount

Connor, no wrong types etc. It our choise how to pay. Thank you.

Also full amount was sent, recheck it. Thank you.

Hello, Eslam!
I have checked your exchange request. In it you said to us, that money are not accepted by forex site.

According to our rules, https://magnatus.com/terms_english.php
-> Scril
We do not divide money on gambling/non-gambling/forex etc. Therefore, if you need funds for exactly on gambling/non-gambling/forex etc., then, unfortunately, we cannot give any guarantees.

Thank you.

I can't use money in any thing I can't send to neteller.com I can't withdraw to any thing I can't use money in any site tell me site I can use this money in there I dont need guarantees in gambling/non-gambling/forex etc I need give me money Unrestricted and the source of money will not be MasterCard..Do not deceive us, you know the truth

Eslam, it's very strange, try to send a money to another user and if it's not ok, provide us screenshoot in the exchange request.

New proof I send money from my skrill acc eslam shafek to my brother skrill acc abelrahman shafek and we try deposit ..skrill says this is master card money The same as what happened to me look at screenshoot in the exchange request.

Eslam, as I said, According to our rules, https://magnatus.com/terms_english.php
-> Scril
We do not divide money on gambling/non-gambling/forex etc. Therefore, if you need funds for exactly on gambling/non-gambling/forex etc., then, unfortunately, we cannot give any guarantees.

Thank you.

I can't use money in any thing I can't send to neteller.com I can't withdraw to any thing I can't use money in any site tell me site I can use this money in there I dont need guarantees in gambling/non-gambling/forex etc I need give me money Unrestricted and the source of money will not be MasterCard..Do not deceive us, you know the truth
Look at new screen shot

Eslam, again, we just exchanger, we do not divide money on gambling/non-gambling/forex etc. Therefore, if you need funds for exactly on gambling/non-gambling/forex etc., then, unfortunately, we cannot give any guarantees.
We recevei a money from one user and send it to another user, no any guarantees for gambling/non-gambling/forex etc

Admin again I can't use this money in any site I can't send it to neteller.com I can't withdraw too .. I ask skril support he say this is master card money you can't use it in any payment you tell me send money to any skrill acc and take screen shot to the happen and I do it and send it to exchange request ..same problem ... same massage (deposited via master card, which can't be used for online payments)The main problem is not specific sites, but the problem is in the origin of this money (master card)

Eslam, depending of 1st source of money skrill may not allow to use it for gambling/non-gambling/forex etc., then, unfortunately, we cannot give any guarantees as wroted in our rules.

Please all see this picture https://postimg.cc/hzz0vntX .... please tell me any site I can use this money in it .. problem because source of this money is master card

I want send this money to neteller.com tell me how ???

Eslam, sorry, as wroted in our rules, we can not give any guarantees, sometimes it's work, sometimes not, we just receive a money from one user and send it to another user. Thank you.

Do not repeat a word( gambling/non-gambling/forex etc) again because it is a lie. You know that money will never be used for anything not gambling/non-gambling/forex etc only

Read your website rules

Eslam, it's our rules and we read it too many times. Thank you.

Very goooooooooooooooooood

Hello, Simplelife!
Sorry, for the delay, but for you country at many our accounts we received a message:
Your account does not support this region. Also you ask us to send a payments as gambling.
Exchange has been completed, but do not put a new exchanges at us because you ask as a special type of payment and then put a complaint.

https://magnatus.com/terms_english.php
-> Skrill
We do not divide money on gambling/non-gambling. Therefore, if you need funds for gambling, then, unfortunately, we cannot give any guarantees.
... But you ask us to pay as this special type, we tried to help you, but received a complaint. It's not cool.