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xenex.site exchanger website screenshot

Xenex exchanger

Other
Status: unavailable Xenex reviews: 0/54
Exchange rates: Advanced Cash TS:
Reserve: Perfect Money TS: 58.00
Age: 2 years 1 months WebMoney BL:
On BestChange: 10 months MyWOT rating: 3.0
Country: Saint Vincent and the Grenadines Forums:
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  Please indicate your exchange order number
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Use this type of feedback only if you get no money from the Xenex exchanger after it is due. When the funds from an exchange or refund operation reach your account, the claim must be dismissed.

Make sure that you specify the exchange order number in this case – it will help the Xenex administration solve the problem faster.

If you just do not like the service at Xenex and you want to share your opinion – select the Comment feedback type.

 
Add a comment:
Boleslava 95.174.66.* August 9, 2022, 14:38
Got in seconds. Recommended.
Expand (0)
0
CommentRemove
Romey 89.36.76.* August 5, 2022, 15:22
Simple, Precise and Fast execution. Thank you from the core of my heart.
Expand (1)
Admin Xenex August 5, 2022, 15:49
Hello Romey,

Thank you for your kind feedback.

Best regards,
Xenex LLC Team
0
CommentRemove
User 196.196.203.* August 5, 2022, 13:11
Made order for exchange 4 XMR from BTC.
Many hours order was "on checking".
Operator in widget answered "transaction got a high risk score on AML check. Thus we request you to verify your identity".
I said that no impossible in this moment (like selfie with ID), and ask return to sender.
Operator asked me to write to the post office, because the payment department is no working now.
I wrote yesterday.
Now I no have answer yet. Working hours from 11:30am+3.

Almost a full day has passed, the operator also stopped responding.
Expand (12)
Admin Xenex August 5, 2022, 13:47
Hello dear customer,

Your order was for BTC to XMR exchange. Please consider following two issues with your order:

1. You have paid less BTC than amount you have created the order for, thus it automatically went into checking.
2. We always make sure the coins we receive and send out is clean thus AML check is performed. Your transaction has 74.7% risk score on AML check which includes Dark market, Gambling, Mixer, exchange fraud tags on AML check. That's why we have requested identity verification according to the terms you have agreed before creating exchange order.

You have refused to go through identity verification and we have requested you to send an email to us from the same email address used to create order. Situations like this takes time to check, our support agents responded to all of your messages on chat however they do not have access to payment section.

So we request you to wait and we will notify you via email on further developments.

Best regards,
Xenex LLC Team
Claim cancelled
User August 5, 2022, 15:09
But here you answer quickly and consider fully? ;)
Your "agents" not answer all questions. For example how long it will considered.
Claim renewed
Admin Xenex August 5, 2022, 15:47
Hello Sir,

It is unnecessary to stretch the issue longer. They have already told you to wait as they do not have access to payment details for the safety of our clients.

Please wait a few hours, you have broken all the agreed terms and we would really appreciate if you be patient and allow us some time.

Best regards,
Xenex LLC
Claim cancelled
User August 5, 2022, 17:18
Insolence!
You are stealing money under the guise of AML policy.
(now they offer to make refunds minus the 10% "fees")
Claim renewed
Admin Xenex August 5, 2022, 17:55
Dear Client,

Where did we offer you a refund minus 10% fees? Please provide evidence. We have sent you email with all the information and we are waiting for your decision.

Best regards,
Xenex LLC Team
Claim cancelled
User August 5, 2022, 18:33
Look in email what you sent.
fees were not announced in advance
Claim renewed
Admin Xenex August 5, 2022, 18:46
Dear client,

We have informed you that we will return the amount you have paid minus a network fee of 0.0005 BTC to send your transaction. Where did you get 10% from? Please note that you have to complete KYC to complete the transaction or confirm the refund decision to the email.

Again, we are not responsible for you deliberately sending less BTC from order amount and sending dark market and stolen coins to us. This is your responsibility. We have offered return to the same address minus network fee.

Please confirm the decision by sending the email or complete KYC to process the order. It is you who is delaying the refund/processing of the order this way. Please write us on our support email, this is not the place for customer support.

Best regards,
Xenex LLC
Claim cancelled
User August 5, 2022, 19:00
You are lying.
A reply was sent.
You are talking about "network" fees (in the email "this is the fee on our payment processing and return").
In any case the amount of this fee is not announced anywhere. And "network fee" can not be 0.0005 Btc.
So you are just stealing money and blackmailing.
Right now it's 100% of the amount, the transfer was sent later than 24 hours ago

do not cancel my feedback.
Claim renewed
Admin Xenex August 5, 2022, 19:26
Dear client,

The refund fee is clearly mentioned in the terms. We do not know where you are getting 10% and 100% figures.

We have returned the coins according to your email confirmation.

Best regards,
Xenex LLC Team
Claim cancelled
User August 5, 2022, 20:38
Can you show "terms" about fees?
Claim renewed
Admin Xenex August 5, 2022, 20:46
What is the essence of claim renewal? Your order is refunded. Please visit our website terms and conditions page.

Since you do not have active order anymore, claim renewal no longer applies as return has been made upon getting confirmation from you.

Best regards,
Xenex LLC Team
Claim cancelled
User August 5, 2022, 21:26
Thiefs exchange
3
CommentRemove
Oluwunmi 37.19.214.* August 3, 2022, 19:57
Payment got in 6 minutes. When I performed these transactions for the first time, I was a little anxious, but everything worked without a hitch.
Expand (1)
Admin Xenex August 3, 2022, 22:55
Hello Oluwunmi,

Thank you for sharing your experience with us. At Xenex LLC your financial safety is our primary concern. We hope to serve you better in near future.

Best regards,
Xenex LLC Team
0
CommentRemove
Melnikoff 165.231.178.* August 2, 2022, 19:24
Як завжди все супер
Expand (1)
Admin Xenex August 3, 2022, 22:53
Hello Melnikoff,

Thank you for sharing your positive experience.

Best regards,
Xenex LLC Team
0
CommentRemove
User 196.240.128.* August 1, 2022, 23:38
Changed large amount $14000 automatically privately. So pleased with you Xenex you are the best. Love and thanks!
Expand (1)
Admin Xenex August 2, 2022, 09:49
Hello dear customer,

Thank you for using our service and sharing your experience.

Best regards,
Xenex LLc Team
0
CommentRemove
Mikhaylov 5.8.16.* July 28, 2022, 17:19
Все отлично, транзакция прошла очень быстро с BTC на ETH. Рекомендую этот обменник
Expand (1)
Admin Xenex August 3, 2022, 22:52
Hello Mikhaylov,

Thank you for sharing your positive feedback.

Best regards,
Xenex LLC
0
CommentRemove
Borya 5.8.16.* July 28, 2022, 07:46
Order has been processed very fast. Great exchanger.
Expand (1)
Admin Xenex July 31, 2022, 01:09
Hello Borya,

Thank you for your valuable feedback.

Best regards,
Xenex LLC Team
0
CommentRemove
Joyanto 27.147.191.* July 23, 2022, 17:33
The exchange went much faster without any knowledge. Great service.
Expand (1)
Admin Xenex July 31, 2022, 01:08
Hello Joyanto,

Thank you for sharing your experience.

Best regards,
Xenex LLC Team
0
CommentRemove
Benilda 37.46.115.* July 22, 2022, 19:38
The exchange of XMR to Tether went smoothly. They are really trustable!
Expand (1)
Admin Xenex July 29, 2022, 00:01
Hello Benilda,

Thank you for your valuable feedback.

Best regards,
Xenex LLC Team
0
CommentRemove
Amennekht 188.214.122.* July 19, 2022, 20:55
Very fast and reliable exchanger.
Expand (1)
Admin Xenex July 19, 2022, 23:14
Hello Amennekht,

Thank you for using our service.

Best regards,
Xenex LLC Team
0
CommentRemove
LalimaZaman 185.51.134.* July 6, 2022, 21:56
Not just fast super fast.
Expand (1)
Admin Xenex July 6, 2022, 23:37
Hello LalimaZaman,

We are happy to know that you liked our service.

Best regards,
Xenex LLC Team
0
CommentRemove
Jin Katsu 103.125.235.* June 28, 2022, 07:39
Instant exchange. Very friendly customer support.
Expand (1)
Admin Xenex June 30, 2022, 09:00
Hello Jin Katsu,

Thank you for your feedback.

Best regards,
Xenex LLC Team
0
CommentRemove
Valko 154.90.12.* June 24, 2022, 15:45
They are not only swift but also reliable. Done my exchange within a minute. Thank you
Expand (1)
Admin Xenex June 24, 2022, 23:45
Hello Valko,

Thank you for using our service.

Best regards,
Xenex LLC Team
0
CommentRemove
Lio Jorundsson 185.159.158.* June 22, 2022, 21:56
They are so good. I have become their regulars client. Recommended.
Expand (1)
Admin Xenex June 23, 2022, 00:10
Hello Lio Jorundsson,

Thank you for trusting our service and being a loyal client of Xenex LLC.

Best regards,
Xenex LLC Team
0
CommentRemove
Shoyeb Ahamed 217.138.193.* June 22, 2022, 21:15
Was a little apprehensive to order but the prices are really competitive. Best prices and great service. Will order again for sure.
Expand (1)
Admin Xenex June 23, 2022, 00:07
Hello Shoyeb Ahamed,

We are happy that you are satisfied with our service. We will be more than happy to serve you again in near future.

Best regards,
Xenex LLC Team
0
CommentRemove
Nixon 103.107.197.* June 20, 2022, 14:46
Great exchanger. They have become my daily exchanger service.
Expand (1)
Admin Xenex June 21, 2022, 00:06
Hello Nixon,

We are happy to have you as a respected customer.

Best regards,
Xenex LLC Team
0
CommentRemove
User 185.252.221.* June 18, 2022, 23:07
Larger amount no issues. Top class!
Expand (1)
Admin Xenex June 19, 2022, 12:02
Hello dear customer,

Thank you for sharing your experience with us. This means a lot.

Best regards,
Xenex LLC Team
0
CommentRemove
Punak Dhar 103.156.50.* June 8, 2022, 20:48
Top rate. Top customer service. Really love their service.
Expand (1)
Admin Xenex June 9, 2022, 23:14
Hello Punak Dhar,

Thank you for sharing your wonderful experience. We aim to be your primary exchanger.

Best regards,
Xenex LLC Team
0
CommentRemove
User 195.158.248.* June 1, 2022, 21:28
Swapped large amount with ease. Everything is fine! Thank you!
Expand (1)
Admin Xenex June 2, 2022, 11:50
Hello dear customer,

Thank you so much for using our service. We appreciate your kind feedback.

Best regards,
Xenex LLC Team
0
CommentRemove
Irfan 103.107.196.* May 27, 2022, 22:31
Good experience
Expand (1)
Admin Xenex May 30, 2022, 07:06
Hello Irfan,

Thank you for writing your feedback.

Best regards,
Xenex LLC Team
0
CommentRemove
Rayhan 87.249.133.* May 18, 2022, 13:46
Tried twice today say "maintenance". When active? I need placing another order today.
Expand (1)
Admin Xenex May 18, 2022, 15:41
Hello Rayhan,

Thank you for your question. Our system is undergoing scheduled maintenance. We are improving our website features to give better user experience to our respected client(s) like yourself. Please visit our website tomorrow and hopefully you will be able to place new exchange order. If you need any help or information please write us at [email protected] or contact us on live chat from our website.

Best regards,
Xenex LLC Team
0
CommentRemove
Hasan 43.251.180.* April 28, 2022, 22:55
Did a transaction few hours ago. Order got executed in minutes. Very fast.
Expand (1)
Admin Xenex April 30, 2022, 09:21
Hello, Hasan!

Thank you for using our service. We aim to be your go to exchanger.

Best regards,
Xenex LLC Team
0
CommentRemove
John James 194.34.132.* April 27, 2022, 13:09
They are doing their job very marvelously and masterfully. Thank you.
Expand (1)
Admin Xenex April 30, 2022, 09:20
Hello, John James!

Thank you for sharing your kind words. We appreciate it.

Best regards,
Xenex LLC Team
0
CommentRemove
Takis Antoniou 185.191.206.* April 21, 2022, 20:52
Really fast. Instant BTC to ZEC.
Expand (1)
Admin Xenex April 25, 2022, 11:20
Hello, Takis Antoniou!

Thank you for sharing your feedback.

Best regards,
Xenex LLC Team
0
CommentRemove
Sheayez 172.107.248.* April 19, 2022, 13:44
Great rate. Great Customer service. Fast payment time.
Expand (1)
Admin Xenex April 19, 2022, 21:20
Hello, Sheayez!

Thank you for sharing your experience.

Best regards,
Xenex LLC Team
0
CommentRemove
Nicola 45.128.37.* April 15, 2022, 18:35
Fourth time done exchange. Every single time I am satisfied.
Expand (1)
Admin Xenex April 19, 2022, 21:20
Hello, Nicola!

Thank you for sharing your experience.

Best regards,
Xenex LLC Team
0
CommentRemove
Muslib 122.10.138.* April 15, 2022, 11:33
Overall satisfactory experience. Everyone can use without worries.
Expand (1)
Admin Xenex April 19, 2022, 21:19
Hello, Muslib!

Thank you for your feedback. We appreciate it.

Best regards,
Xenex LLC Team
0
CommentRemove
Bilal Rashid 217.138.213.* April 11, 2022, 17:59
Very smooth and reliable. Thank you very much.
Expand (1)
Admin Xenex April 12, 2022, 09:30
Hello, Bilal Rashid!

Thank you for using our service.

Best regards,
Xenex LLC Team
0
CommentRemove
Andre 177.54.145.* April 9, 2022, 00:09
Though manual overall they are pretty fast. Good experience.
Expand (1)
Admin Xenex April 12, 2022, 09:29
Hello, Andre!

Thank you for sharing your experience with us.

Best regards,
Xenex LLC Team
0
CommentRemove
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