Exchange rates:
457241
Exchangers:
355
Updated:
07:32:41
xenex.site exchanger website screenshot

Xenex exchanger

Other exchangers
Status: inactive Xenex reviews: 01411121
Exchange rates: Advanced Cash TS:
Reserve: Perfect Money TS: 59.80
Age: 3 years 7 months WebMoney BL:
On BestChange: 2 years 5 months MyWOT rating: 3.0
Country: Estonia Forums:
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When creating a financial claim, please make sure that the exchange regulations specified on the website Xenex have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:

  1. The regulated exchange period has not expired yet.
  2. The exchanger's regulations were violated. For example, the incoming transaction did not pass the AML check.

Be sure to indicate the exchange order number. It will help the Xenex administrator resolve the problem more quickly.

If you didn't like the Xenex's service and want to write about it, use the Comment review type.

* Order number:
*
 
Add a comment:
Karim 51.159.153.* February 21, 2024 09:38
The following comment may have been left to discredit the exchanger's image and reputation
According to the information available, the exchanger has no financial obligations to this user
I traded 1 time and the rate was really good but later on when I tried to trade Xenex blocked my address, then my email without explaining and reasons. I didn't do anything against their policy. If they have better rate, why wouldn't I exchange? Not recommending anyone. Simply avoid this exchange.

Proof
https://ibb.co/1X1rb46.
Expand (1)
Xenex admin February 21, 2024 10:41
Hello Karim,

We received two orders from you. You requested a refund for one of them because of probable price fluctuation. The other one was carried out successfully. Being able to offer the best rate makes us delighted. We currently do not have any monetary obligations to you. For any account related concerns kindly write to us at help@xenex.site.

Best regards,
Xenex LLC Support
0
CommentRemove
Nar 185.15.62.* January 5, 2023 19:05
The AML case arose due to high-risk markers in the assets that the user had sent
Blocked the exchange of 2 ETHs because of low AML score. Now, it's been more than 1 week since AML investigation is in process. Nothing changed.
Also, it wasn't mentioned on the exchange page that the transfers are checked by aml. So, they are have been keeping my ethereums for more than 10 days.
Expand (16)
Xenex admin January 5, 2023 20:17
Hello Nar,

We are sorry to inform you that we have no control over AML score and we are obliged to follow the AML procedure. AML check is normal and we have clearly mentioned it on the terms and conditions which you have agreed before creating order so please avoid the false accusation.

As for the delay in investigation, it takes time. You yourself confirmed in email that you have lied to us about the origin of the funds. So you clearly know why the investigation is taking time. We must protect us and our clients that's why we strictly follow AML policy. We request you to wait until the investigation is complete. We will notify you as soon as we have an update regarding your transaction.

Best regards,
Xenex LLC Team
Nar February 8, 2023 20:02
It's been 6 weeks. Still zero updates. Still don't recommend.
Xenex admin February 8, 2023 20:14
Nar,

We are sorry to inform you that we have already shared AML check details with you. Your transaction has connection with sub-sanctioned platform Garantex. As informed earlier, we will notify you as soon as we have an update.

Best regards,
Xenex LLC Team
Nar February 28, 2023 07:23
2 months no updates. No one has contacted me since I sent the documents for the KYC process. Xenex support only requires waiting.
Be careful using this exchanger
Xenex admin February 28, 2023 07:53
Dear Nar,

You have sent funds with significant sanctioned coins associated with it. When asked for documents you have given false information about the origin of the money. Later claimed you do not know what sanctioned coins are. Negligence can not be an excuse. Our support agents have responded every single question of yours and shared all the data with you. We have no option but to wait as the transaction has sanctioned coins and attempts of hiding the origin of funds were made. We have to wait till the complete investigation and a clear guideline is given as well as funds are unfrozen for further action. We appreciate your understanding.

Best regards,
Xenex LLC Team
BestChange admin February 28, 2023 09:12
Hello Nar,

We understand your concern.

Unfortunately, the exchanger can only fulfil its obligations to you when the exchange completes the AML / KYC procedures.

The timing of AML checks can vary and depend on many factors.

Currently, the exchanger doesn't receive your funds; therefore, it cannot be held responsible for the claim you created on our website.

We were forced to transfer your review to a neutral status with the possibility of commenting as your funds are being verified. However, although the review status has been changed, we continue to monitor the situation and, together with the exchanger, are waiting for a response from the exchange to resolve the issue as soon as possible.

Kind regards, BestChange administration.
Nar March 9, 2023 06:45
It's funny. Just look at the reviews on this exchanger on MyWOT. There are the same situations where the transfer is blocked for fictitious reasons.

Xenex support refers to a low AML score, although the transaction is marked on GetBlock as "low risk level". They provided me with the link themselves.

And now they have been holding my funds for 2.5 months.

BestChange, please take actions
Xenex admin March 9, 2023 07:29
Nar,

It is you who have transferred sanctioned coin to us and then lied about origin of funds and now accusing us. Regarding reviews on MyWOT we have many reviews on many platforms. You will find the same claims on BestChange. Some have already been solved and the client confirmed it here on BestChange as well. We can not disclose other client information. You case has been verified by BestChange and the also found the presence of sanctioned coin. It is our duty to protect our clients from illicit funds. Your funds are blocked because it has connection with the sanctioned platform Garantex. We are not here to hold client funds without any valid reason. We will let you know as soon as we have an update.

Best regards,
Xenex LLC Team
Nar March 9, 2023 16:52
I don't believe that the investigation can go on for almost 3 months.
You are withholding my funds. I have repeatedly demanded to return them without conversion.
In addition, there are very few % of sanctioned coins, as evidenced by the GetBlock check and the "low risk level" assessment
Xenex admin March 12, 2023 10:54
Nar,

Sanctioned coins means sanctioned coin. You are free to use any reliable checker. We have shared the check result with you and BestChange.

Best regards,
Xenex LLC Team
Nar August 10, 2023 15:34
Nothing has changed. My funds have been withheld for almost 8 months. The company ignores my messages both in telegram and via email.

My coins are in perfect order. I used the remaining ones on other exchangers, and everything went smoothly. There are problems only with Xenex. I strongly recommend other clients not to use this exchanger. It's not OK to hold my money for 8 months and ignore my messages (considering that I don't spam, but write once every 1-2 months).
Xenex admin August 10, 2023 18:27
Nar,

We have all the records. At first you have lied to us about the source of funds. Then again you have informed funds were sent from a platform. Now you are claiming you have used remaining funds on other exchanges which means you are hiding the source of fund again. If you are using a platform that no longer transfer sanctioned coins then that's a good thing, however the transaction in question has significant percentage of sanctioned coins and it remains frozen until regulatory guideline changes. We appreciate your understanding.

Best regards,
Xenex LLC Team
Nar August 10, 2023 18:36
Then I recommend you to reread your records.
First of all, I confessed myself, so that for the first time I did not accurately tell about the source, since I was not familiar with KYC.
Secondly, I did not say that I transferred funds from the platform. The funds were in my wallet, but they got there from the NFT marketplace.

Then you collected my personal data (including my passport photo) and just disappeared. What was the point of sending you an ID then? On one popular yellow exchange, there were no problems with the remaining ETH on my wallet.
Xenex admin August 10, 2023 21:37
Nar,

Identity verification was carried out according to the agreed terms and standard KYC policy. We are not liable for nor we are able to comment on other services. We do perform AML checks and we have shared the data with you. Separate AML check was carried out by BestChange and they have verified the sanctioned coin tag. We are sorry for the inconvenience but the coins are frozen til regulatory guideline changes.

Best regards,
Xenex LLC Team
Nar December 27, 2023 09:26
Hurray! Today is the 1 YEAR ANNIVERSARY!
My funds have been blocked for a year and nothing happens:)
Am I supposed to get presents?
Xenex admin December 27, 2023 09:48
Nar,

Your funds are blocked because it has sanctioned coins and direct connection to sanctioned entity.

Best regards,
Xenex LLC Team
0
CommentRemove
Marci 109.252.114.* July 31, 2023 13:04
Worst exchange on bestchange.com. Beginning from the process of exchange and up to the support feedback everything is completely messed up.

If u send 0.0001 cent less then u input - their automatisation does not accept the payment and they have to make it manually, which takes a lot more time and causes freezing problems

They've frozen my transaction of 30k$ for a week, explaining that AML check of my wallet is risky, but when I checked it - it was completely trustworthy. When I asked about detailed info of the problem, I was stalled until the money were unfrozen and then told that they no longer have to answer me, as they already completed the order.

Total disaster!
Expand (2)
BestChange admin July 31, 2023 13:16
Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.
Xenex admin July 31, 2023 13:39
Hello Marci,

Sorry for your inconvenience. Your order was placed on 10.07.2023 at 16:09:53. You were not referred by any partner service including Bestchange, rather you have placed direct order. You have placed order for a privacy coin to a wallet that is flagged by security system.

You have sent less money, if you sent less money that is not the fault of ours and your wallet having connections to high risk entities has nothing to do with us. Rather we have worked very hard for you to unfreeze your amount and processed the order even though the price fell significantly and protected you from almost $1k financial loss.

It is surprising that you have sent less coins than original order and then you have used high risk wallet address and we have worked tirelessly to unfreeze your money, on the contrary we have protected you from falling exchange rate upon your request and here after weeks of order completion we are seeing this!

We are thankful to you for using our service. We are sorry for your inconvenience and glad to know that your issue is fully resolved.

Best regards,
Xenex LLC Team
0
CommentRemove
Liu 188.214.152.* June 21, 2023 18:21
I have exchanged without any hassle.
Expand (1)
Xenex admin June 25, 2023 12:41
Hello Liu,

Thank you for sharing your experience with us.

Best regards,
Xenex LLC Team
0
CommentRemove
Kamil 14.167.135.* June 21, 2023 17:02
Great platform! Favorable exchange rate and a small commission. As well as prompt and good support service. Solved the problem quickly and paid compensation
Expand (1)
Xenex admin June 25, 2023 12:41
Hello Kamil,

Thank you for using our service and sharing your experience with us.

Best regards,
Xenex LLC Team
0
CommentRemove
Btc928 185.215.34.* June 20, 2023 11:57
They sent me 10usdt less than it was calculated on their website
Expand (3)
Btc928 June 20, 2023 12:07
I have on my email confirmation from them the sum of 1999$ to receive. i sent everything instantly with pretty high comission. and got 1989$. right after completion i checked the rate on their website again - its even better than it was.

strongly do not recommend this exchange
BestChange admin June 20, 2023 13:30
Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.
Xenex admin June 21, 2023 09:26
Hello Btc928,

Sorry to hear about this. We could not find any support request from you. Please contact our support to check and solve any issues.

Best regards,
Xenex LLC Team
0
CommentRemove
Maks 176.119.25.* June 16, 2023 18:51
Great platform. Support team was very helpful.
Expand (1)
Xenex admin June 17, 2023 07:53
Hello Maks,

Thank you for sharing your valuable opinion.

Best regards,
Xenex LLC Team
0
CommentRemove
Nikola 103.130.177.* June 15, 2023 15:01
Great course. Fast reply and processing time is very short. Recommended.
Expand (1)
Xenex admin June 17, 2023 07:52
Hello Nikola,

Thank you for sharing your experience.

Best regards,
Xenex LLC Team
0
CommentRemove
Ali 192.142.168.* June 13, 2023 13:54
Best service ever. Great experience
Expand (1)
Xenex admin June 17, 2023 07:52
Hello Ali,

Thank you for sharing your valuable opinion.

Best regards,
Xenex LLC Team
0
CommentRemove
Delapez 149.102.235.* June 13, 2023 08:29
USDT arrived very quickly within 4 minutes. The exchanger is perfect for fast swaps with no need for complicated registration.
Expand (1)
Xenex admin June 17, 2023 07:52
Hello Delapez,

Thank you for sharing your experience.

Best regards,
Xenex LLC Team
0
CommentRemove
Oleg 185.150.117.* June 8, 2023 14:11
Took more fee, than promised. I got on ten $ less, then was written on site
Expand (1)
Xenex admin June 8, 2023 15:38
Hello Oleg,

We have already showed you that you got exactly what you have created the order for. You also have email records from us. BTC price fell after the order is completed that is not on us. We do not control BTC market.

Best regards,
Xenex LLC Team
Claim solved
3
CommentRemove
Jozsi 212.30.33.* June 7, 2023 13:55
Had a smooth experience here. Recommended!!!!
Expand (1)
Xenex admin June 8, 2023 15:48
Hello Jozsi,

Thank you for sharing your experience with us.

Best regards,
Xenex LLC Team
0
CommentRemove
Vida 217.138.192.* May 29, 2023 11:16
One of the best exchanger. Never disappoint me.
Expand (1)
Xenex admin May 30, 2023 22:38
Hello Vida,

Thank you for sharing your experience with us.

Best regards,
Xenex LLC Team
0
CommentRemove
Diego 139.28.6.* May 27, 2023 10:58
Honest and Fast service. Satisfied with this exchanger
Expand (1)
Xenex admin May 28, 2023 08:52
Hello Diego,

Thank you for sharing your experience with us.

Best regards,
Xenex LLC Team
0
CommentRemove
Foote 188.214.152.* May 26, 2023 18:14
Using it for third time. Everything is smooth.
Expand (1)
Xenex admin May 27, 2023 08:33
Hello Foote,

Thank you for sharing your experience.

Best regards,
Xenex LLC Team
0
CommentRemove
User 45.130.203.* May 19, 2023 13:50
Efficient transaction processing, I recently exchanged upwards of 150k and had a seamless experience.
Expand (1)
Xenex admin May 19, 2023 20:57
Hello dear customer,

Thank you for using our service and sharing your experience with us.

Best regards,
Xenex LLC Team
0
CommentRemove
Arhim 176.125.231.* May 12, 2023 17:19
The exchange processed really fast, took only 7 minutes
Expand (1)
Xenex admin May 13, 2023 06:25
Hello Arhim,

Thank you for sharing your experience with us.

Best regards,
Xenex LLC Team
0
CommentRemove
Wood 176.119.25.* May 10, 2023 19:07
Even better than I had hoped for! Appreciate it.
Expand (1)
Xenex admin May 13, 2023 06:24
Hello Wood,

Thank you for your kind words.

Best regards,
Xenex LLC Team
0
CommentRemove
Barak 188.214.106.* May 9, 2023 12:42
The exchange was very fast and convenient. Great service.
Expand (1)
Xenex admin May 13, 2023 06:24
Hello Barak,

Thank you for sharing your experience.

Best regards,
Xenex LLC Team
0
CommentRemove
Charline 193.56.254.* May 7, 2023 16:59
Everything worked perfectly. I entered my order information and received my money in a matter of minutes.
Expand (1)
Xenex admin May 8, 2023 10:13
Hello Charline,

Thank you for sharing your experience with us.

Best regards,
Xenex LLC Team
0
CommentRemove
Kevin 5.189.202.* May 6, 2023 18:22
Responds immediately. A good expression was made.
Expand (1)
Xenex admin May 6, 2023 19:00
Hello Kevin,

Thank you for sharing your experience with us. We are glad to know that you are satisfied with our service.

Best regards,
Xenex LLC Team
0
CommentRemove
User 188.215.235.* May 5, 2023 17:41
Top exchanger.
Expand (1)
Xenex admin May 6, 2023 18:59
Hello dear customer,

Thank you for your valuable opinion.

Best regards,
Xenex LLC Team
0
CommentRemove
Nathan 37.120.236.* May 4, 2023 06:45
Very fast service. The customer assistance is very polite. Thanks!!
Expand (1)
Xenex admin May 5, 2023 04:41
Hello Nathan,

Thank you for sharing your experience with us.

Best regards,
Xenex LLC Team
0
CommentRemove
Allan 146.70.124.* April 29, 2023 21:39
My order proccesd,but at the last step it says Waiting for automatic payments module confirmation,after almost 2 hours nothing changed! and no one at support!
Expand (1)
Xenex admin April 30, 2023 00:02
Hello Allan,

Our support agents were unavailable because it was outside of our working hour. There was a minor technical glitch and it has been fixed and your order is processed. Sorry for the inconvenience.

Best regards,
Xenex LLC Support
Claim solved
3
CommentRemove
Sylvia 185.82.72.* April 29, 2023 18:40
I will recommend this website to anyone who wants to make a quick exchange.
Expand (1)
Xenex admin April 30, 2023 00:04
Hello Sylvia,

Thank you for your valuable opinion.

Best regards,
Xenex LLC Team
0
CommentRemove
Rufus 194.169.217.* April 19, 2023 21:19
Excellent rate with excellent customer service.
Expand (1)
Xenex admin April 20, 2023 08:57
Hello Rufus,

Thank you sharing your experience with us.

Best regards,
Xenex LLC Team
0
CommentRemove
Warren 173.244.55.* April 17, 2023 18:58
Got fast payment without any hassle. Recommended.
Expand (1)
Xenex admin April 17, 2023 20:46
Hello Warren,

Thank you for sharing your experience with us.

Best regards,
Xenex LLC Team
0
CommentRemove
Kristina 85.206.175.* April 16, 2023 19:09
Most swift exchanger I have used so long.
Expand (1)
Xenex admin April 17, 2023 07:11
Hello Kristina,

Thank you for sharing your experience with us.

Best regards,
Xenex LLC Team
0
CommentRemove
Behren 191.96.180.* April 12, 2023 11:29
Excellent exchanger. Very fast transaction.
Expand (1)
Xenex admin April 13, 2023 13:56
Hello Behren,

Thank you for sharing your experience with us.

Best regards,
Xenex LLC Team
0
CommentRemove
Vilho 196.244.192.* April 11, 2023 19:04
Glad to find it. Fast and reliable.
Expand (1)
Xenex admin April 12, 2023 06:31
Hello Vilho,

Thank you for your kind words.

Best regards,
Xenex LLC Team
0
CommentRemove
John 154.16.192.* April 8, 2023 20:07
Mention of a third-party resource was removed by monitor's administration
According to the information available, the exchanger has no financial obligations to this user
I converted ETH -> USDT TRC20. Exchange took 41 min to do the trade.
41 min is from the first confirmation after I sent the ETH and after I received 1st confirmation on USDT TRC20.
Other exchanges such as are much faster than this. I traded similar trade and it was completed within 2-3 min.

This exchange requires 32 ETH network confirmations which requires approx 6 min time (12 sec per network confirmation) which is very high requirement in comparison to other platforms such as , they require only 4 network confirmations for ETH.

I'm pretty sure, all their exchanges from ETH or ERC-20 based token to other crypto takes this long (30+ min), because of the process of they have opted for doing automated trades.
Expand (4)
Xenex admin April 8, 2023 20:24
Hello John,

Looks like you have deleted previous comment and decided to write again and insisting competitor names over and over again. Thank you for using our service. We can not comment on other service but we can assure the confirmation counts are similar on most exchanges. Thank you for correcting your previous claim of 1st confirmation.

Again we can not comment on other exchanges but we have provided the best rate and we are positive that rates do matter. Our pricing and the service(s) you are informing have huge pricing difference. Still we would like to inform you that although we offer the smoothest possible exchange experience we do not deny the fact that slower transaction speed may result sometimes depending on the network speed or technical difficulty on the exchange. We are sorry to hear about your experience.

Best regards,
Xenex LLC Team
John April 9, 2023 05:24
1) [Mention of a third-party resource was removed by monitoring's administration] requires 5 network confirmations. (ETH)
2) [Mention of a third-party resource was removed by monitoring's administration] Requires 12 network confirmations (ETH)
3) [Mention of a third-party resource was removed by monitoring's administration] Requires 12 network confirmations (ETH)

I give more and more examples of such services.
Xenex admin April 9, 2023 05:38
John,

We have clearly stated required confirmation on the order page which is displayed on every page even before order creation. So why all this now? We can not comment on other service but we can assure the confirmation counts are similar on most exchanges. And all the services you have mentioned has a minimum of 0.6% price difference from the rate you have used our service. Your order is complete and our financial obligations to you is no longer present. Thank you for using our service.

Best regards,
Xenex LLC Team
John April 9, 2023 06:10
No there is no 0.6% price difference. This claim is false. There is currently no price difference between the market rate and the exchange rate offered by these exchanges.

Required confirmation on the order page states: [a sufficient number of network confirmations]. It hyperlinks to a page that clearly states 32 confirmations.

I clearly confirm that the order was complete and that you met your financial obligation. I'm not questioning that. I'm neither raising questions regarding the integrity of the exchange. I'm just pointing out the slow transaction speed for automated crypto-to-crypto trade.

It's my review of the platform. If someone requires faster exchange, they may consider other services.
0
CommentRemove
Sarah 194.169.217.* April 3, 2023 18:19
The operator is very humble. Affordable rate. Thank you!
Expand (1)
Xenex admin April 4, 2023 09:01
Hello Sarah,

Thank you for your kind words.

Best regards,
Xenex LLC Team
0
CommentRemove
Doug 194.61.41.* March 31, 2023 19:50
Very fast and trustworthy exchanger. I recommend it.
Expand (1)
Xenex admin March 31, 2023 22:32
Hello Doug,

Thank you for sharing your valuable opinion.

Best regards,
Xenex LLC Team
0
CommentRemove
User 173.244.55.* March 30, 2023 12:07
Thank you XENEX!!! Swifter than other service provide like this. Recommended!
Expand (1)
Xenex admin March 30, 2023 20:33
Hello dear customer,

Thank you for your kind words.

Best regards,
Xenex LLC Team
0
CommentRemove
Parker 103.125.146.* March 29, 2023 08:50
Got the money very quickly. Thanks to this exchanger.
Expand (1)
Xenex admin March 30, 2023 20:33
Hello Parker,

Thank you for sharing your experience with us.

Best regards,
Xenex LLC Team
0
CommentRemove
Sivu 89.26.243.* March 27, 2023 08:48
Using this exchanger was a positive experience. I'd definitely recommend it.
Expand (1)
Xenex admin March 27, 2023 14:27
Hello Sivu,

Thank you for sharing your experience with us.

Best regards,
Xenex LLC Team
0
CommentRemove
Vik 185.65.135.* March 23, 2023 14:20
The AML case arose due to high-risk markers in the assets that the user had sent
Fraud service, that hiding stealing procedure under AML-check reasons. They blocked (read as steal) 1 BTC (~ $27000), took my personal data (selfies with ID in my hands) for AML verification and got lost. Waiting for any information science December of 2022.
Expand (2)
Xenex admin March 24, 2023 05:21
Hello Vik,

We have not gone anywhere. You have send BTC and 100% was from mixer service and at that time the market price was around $17000. You have claimed the funds were from someone else that you have purchased but the AML check result shows different thing. The email domain you have used is well known for ransomware attacks and blocked on almost all services.

Your funds are still under investigation and we are cooperating with the requests of relevant department. You will be notified as soon as there is an update.

Best regards,
Xenex LLC Team
BestChange admin March 24, 2023 12:30
Dear user.

We are very sorry that this situation occurred and you did not notice the warning about AML verification when creating an application, and also were not informed about the status of the funds in the transaction you sent, including the nuances associated with international AML\KYC\ standards KYT.

However, ignorance of the law is not an excuse, just as ignorance of the anti-money laundering measures that apply throughout the world will not exempt the holder of funds that have been identified as potentially dangerous in any wallets, transactions or services subject to subject to inspection, freezing and appropriate procedures. You can view the results of the inspection at the link: https://prnt.sc/ho3nlLPjkIuk

At the moment, the exchange office is doing everything possible to return the funds as quickly as possible. Please send the requested data to the exchange office and wait for the verification to complete. As soon as the funds you sent are unblocked, the exchange office will contact you to process the refund and also notify us.

In this case, we are forced to transfer the claim to neutral status with the possibility of commenting.

Regard, BestChange.ru administration.
0
CommentRemove
Ugor 98.159.226.* March 8, 2023 21:33
Great rates. Everything is very clear.
Expand (1)
Xenex admin March 8, 2023 21:52
Hello Ugor,

Thank you for sharing your experience with us.

Best regards,
Xenex LLC Team
0
CommentRemove
Roux 91.219.237.* March 8, 2023 17:13
Great exchanger. Keep up this.
Expand (1)
Xenex admin March 8, 2023 21:51
Hello Roux,

Thank you for using our service, we will continue serving our valuable clients.

Best regards,
Xenex LLC Team
0
CommentRemove
Reza 173.239.236.* March 5, 2023 19:52
Chat support incredibly polite and to the point to respond to my inquiries, experience much smoother.
Expand (1)
Xenex admin March 6, 2023 08:39
Hello Reza,

Thank you for your kind words.

Best regards,
Xenex LLC Team
0
CommentRemove
Bill 185.51.134.* March 4, 2023 14:14
Become a regular client of them. Very much happy!!
Expand (1)
Xenex admin March 5, 2023 05:30
Hello Bill,

Thank you for using our service and sharing your experience with us.

Best regards,
Xenex LLC Team
0
CommentRemove
Lybov 45.90.197.* March 3, 2023 22:19
Delayed transfer for reasons unknown to me.
I sent funds (more than 10k).
At Friday lunch they sent me to support, although it does not work in the evening.
How should I speak with them about my money if they not online???
Sat – Sun free time.

Ok, then listen:

This exchanged will waste your time in 9/10 times.
Find another one.
Expand (4)
BestChange admin March 4, 2023 03:12
Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.
Xenex admin March 4, 2023 05:04
Hello Lybov,

Unfortunately you have not taken the network commission into consideration while paying for the order thus it automatically went into checking status.

You have contacted our support few hours after our working hours were over that's why you did not get a response. We have sent you an email. Please check and respond to the email.

Best regards,
Xenex LLC Team
Claim solved
Xenex admin March 4, 2023 08:11
Hello Lybov,

We are still waiting for your response. Please respond to our email in order to complete the transaction.

Best regards,
Xenex LLC Team
Xenex admin March 4, 2023 09:55
Issue with the client’s order has been resolved.

Best regards,
Xenex LLC Team
3
CommentRemove
User 91.219.237.* March 2, 2023 16:49
Always happy to use this exchanger. Highly appreciated.
Expand (1)
Xenex admin March 4, 2023 09:57
Hello dear customer,

Thank you for sharing your experience with us.

Best regards,
Xenex LLC Team
0
CommentRemove
Sal 62.12.114.* February 24, 2023 19:12
Very favorable rates. Instant payment done.
Expand (1)
Xenex admin March 4, 2023 09:56
Hello Sal,

Thank you for using our service.

Best regards,
Xenex LLC Team
0
CommentRemove
User 191.96.180.* February 21, 2023 20:50
Very quick and polite service.
Expand (1)
Xenex admin March 4, 2023 09:56
Hello dear customer,

Thank you for your kind words.

Best regards,
Xenex LLC Team
0
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Vilma 196.196.203.* February 20, 2023 18:40
Ver easy to use. Nice rates!!
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User 45.130.203.* February 9, 2023 14:21
Got my payment from USDT>LTC very fast. Very praiseworthy service
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Darisuz 173.244.55.* February 6, 2023 14:07
Superfast exchange. Have a good experience with this exchange.
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Bihan 194.107.160.* February 5, 2023 14:38
They are doing great. Very fast service.
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Steenhagen 212.30.33.* February 2, 2023 17:19
Exchanged USDT to BTC automatically.
Very satisfied. Very good behavior of customer support.
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Vlad 80.196.33.* January 25, 2023 13:20
Good support,

they help to recover my money after my mistake with Tether address
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Andre 185.192.69.* January 24, 2023 14:36
Vert fast & profitable execution.
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Art 151.80.149.* January 22, 2023 23:19
Issue has been fully resolved
I didn't receive money after 2 hours. i have this error
Confirmation of payment accepted.
Order is being recalculated and processed by the system. This process is automatic and takes 5-10 minutes.
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Xenex admin January 23, 2023 02:49
Hello Art,

We are extremely sorry for the delay in order processing. There was a network error and it was outside of our working hour so support agents were unable. Your order is complete and we have sent $10 extra as a token of apology.

Best regards,
Xenex LLC Team
BestChange admin January 23, 2023 04:45
Hello, Art!

We kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Best regards, BestChange administration.
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Kashiri 173.239.196.* January 21, 2023 12:53
Very friendly behavior and quickly processed my order.
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John 46.246.122.* January 20, 2023 22:24
Exchanging BTC to LTC.
Transfer BTC 23:01. At this time 01:21, after 15 confirmations in BTC blockchain, absolutely nothing any LTC in my wallet. :(((
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Xenex admin January 20, 2023 23:57
Hello John,

We are extremely sorry for the delay in your order processing. Your order is now complete.

Best regards,
Xenex LLC Team
Claim solved
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Vanariya 82.118.30.* January 20, 2023 12:02
Really professional and very quick exchange.
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