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EasyBit exchanger
Go to the EasyBit site
Information from the exchanger administration
EasyBit is an instant cryptocurrency exchange platform. It currently provides the best rates and the lowest fees on a plethora of cryptocurrency pairs.
Leave feedback about the exchanger
Main features: • The Best Rates on the market! • 350+ Coins, 350^2+ Pairs. • Multiple Network Support. • User-friendly platform and mobile app. • Fast Transactions - 5 minutes on average. • 24/7 Friendly Support. • Lower Exchange Fees by reaching specific volume requirements. Feel free to explore even more at: easybit.com Other exchangers
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| Status: | disabled | Reviews: | 501 | ||
| Age: | 6 years 3 months | Financial claims: | 253 | ||
| On BestChange: | 4 years 1 month | Exchange rates: | — | ||
| Country: |  |
Reserve: | — | ||
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When creating a financial claim, please make sure that the exchange regulations specified on the website EasyBit have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:
Be sure to indicate the exchange order number. It will help the EasyBit administrator resolve the problem more quickly. If you didn't like the EasyBit's service and want to write about it, use the Comment review type. |
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Add a comment:
| Rocket |  |
88.3.38.* | February 21, 2026 01:03 |
The review is being checked by the monitor's administration
Profanities and abusive language were removed by the monitor's administration
I worked with platform for years and been their partner, used API and UI. It was technically a very good and smooth API and platform, the weak point was always support. Recently we changed our platform and switched to more reliable partners with better support since support on easybit was always a disaster. This said I still used the platform through their UI. Recently they just blocked my order with no reason (same address as before, nothing new) and took the money without even good excuse. This platform apparently just *** which is sad since aside of disappointment in support when platform actually worked it was very smooth.
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CommentRemove
| Andres |  |
188.253.6.* | February 20, 2026 12:27 |
The review is being checked by the monitor's administration
Please refund my funds. Your review process has already lasted one year and three months. How much longer will it take?
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CommentRemove
| Andres | |
188.253.6.* | January 27, 2026 09:55 |
The AML case arose due to high-risk markers in the assets that the user had sent
KYC is required
The review is being checked by the monitor's administration
The claim's status has been changed to neutral by the monitor's administration
I accidentally deleted my previous comment.
My funds have been frozen by them for over a year since November 2024. Even after submitting proof of the source of funds and KYC verification, I still cannot get my funds back. They say my case is being investigated by an external agency. When I inquired about the nature of this agency and whether there were any official documents or investigation reports, they did not respond. I expected this outcome; they would reply that "for some reason, they cannot provide it," and I have reason to suspect that they are simply using this as an excuse to refuse a refund.
In addition, I used Bestchange's paid address lookup service three times, and all three results showed a low risk; I also used Bestchange's sanctions information lookup, and my address was not on the sanctions list. Can you give me a reasonable explanation? You investigated for a year, and then claimed my transactions were investigated by an external agency, but you haven't provided any evidence that my transactions are under investigation by an external agency. You just keep saying you can't provide it for some reason.
My funds have been frozen by them for over a year since November 2024. Even after submitting proof of the source of funds and KYC verification, I still cannot get my funds back. They say my case is being investigated by an external agency. When I inquired about the nature of this agency and whether there were any official documents or investigation reports, they did not respond. I expected this outcome; they would reply that "for some reason, they cannot provide it," and I have reason to suspect that they are simply using this as an excuse to refuse a refund.
In addition, I used Bestchange's paid address lookup service three times, and all three results showed a low risk; I also used Bestchange's sanctions information lookup, and my address was not on the sanctions list. Can you give me a reasonable explanation? You investigated for a year, and then claimed my transactions were investigated by an external agency, but you haven't provided any evidence that my transactions are under investigation by an external agency. You just keep saying you can't provide it for some reason.
| EasyBit admin | January 27, 2026 11:02 |
Hello Andres,
We have carefully reviewed your feedback regarding your recent experience and would like to provide clarity.
Our platform is required to operate under strict Anti-Money Laundering (AML) regulations. As part of these obligations, certain security procedures may be triggered when transactions reach predefined risk levels. These safeguards are not applied selectively but form part of our standard compliance framework to ensure that all activity remains lawful and secure.
In line with these regulations, we follow predefined checks designed to prevent misuse of our services and to maintain transparency across all transactions. While we recognize that such measures can occasionally cause inconvenience, they are essential for protecting our clients and preserving the integrity of our platform.
To move forward, please continue the discussion with our Security Team through the same email thread. They will guide you through the next steps and review the documents or details you have already provided. For your protection, please avoid sharing sensitive information.
We appreciate your cooperation and patience as we complete this review.
Kind regards,
EasyBit Team
We have carefully reviewed your feedback regarding your recent experience and would like to provide clarity.
Our platform is required to operate under strict Anti-Money Laundering (AML) regulations. As part of these obligations, certain security procedures may be triggered when transactions reach predefined risk levels. These safeguards are not applied selectively but form part of our standard compliance framework to ensure that all activity remains lawful and secure.
In line with these regulations, we follow predefined checks designed to prevent misuse of our services and to maintain transparency across all transactions. While we recognize that such measures can occasionally cause inconvenience, they are essential for protecting our clients and preserving the integrity of our platform.
To move forward, please continue the discussion with our Security Team through the same email thread. They will guide you through the next steps and review the documents or details you have already provided. For your protection, please avoid sharing sensitive information.
We appreciate your cooperation and patience as we complete this review.
Kind regards,
EasyBit Team
| Andres | January 27, 2026 11:07 |
Isn't a year enough time for your investigation? You can check my case to see how long my funds have been frozen by you. You're just a copy-paste robot; you can't possibly understand what I'm actually saying.
| Andres | February 1, 2026 16:21 |
This matter has been ongoing for one year and two months without resolution. I can guarantee that my funds are not under investigation by any judicial body. Their customer service team responds to an email every 15 days—that's the attitude of their service provider.
| EasyBit admin | February 1, 2026 20:18 |
Hello Andres,
Thank you for contacting us.
Our company is required to comply with international Anti-Money Laundering (AML) and counter-terrorism financing regulations. In certain cases, reviews may take an extended period of time if transactions are subject to additional levels of analysis by third-party compliance providers. These processes are not directly controlled by our team and may be prolonged without a predefined completion timeframe.
In accordance with applicable legislation and internal policies, we are unable to disclose details of such reviews, including information about any external entities involved or interim findings. The inability to provide specific details does not indicate that no review is taking place.
We understand that prolonged waiting can be frustrating. Your case remains under review, and you will be notified by email should any new information become available. We kindly ask that you continue all communication within the existing case thread with our Security Team.
Thank you for your understanding and cooperation.
Thank you for contacting us.
Our company is required to comply with international Anti-Money Laundering (AML) and counter-terrorism financing regulations. In certain cases, reviews may take an extended period of time if transactions are subject to additional levels of analysis by third-party compliance providers. These processes are not directly controlled by our team and may be prolonged without a predefined completion timeframe.
In accordance with applicable legislation and internal policies, we are unable to disclose details of such reviews, including information about any external entities involved or interim findings. The inability to provide specific details does not indicate that no review is taking place.
We understand that prolonged waiting can be frustrating. Your case remains under review, and you will be notified by email should any new information become available. We kindly ask that you continue all communication within the existing case thread with our Security Team.
Thank you for your understanding and cooperation.
| Andres | February 1, 2026 20:28 |
I would like to ask, what kind of third-party analysis firm would require such a long time to conduct an audit? Don't you think your reply is absurd?
| EasyBit admin | February 2, 2026 00:31 |
Hello Andres,
Thank you for contacting us.
Our company is required to comply with international Anti-Money Laundering (AML) and counter-terrorism financing regulations. In certain cases, reviews may take an extended period of time if transactions are subject to additional levels of analysis by third-party compliance providers. These processes are not directly controlled by our team and may be prolonged without a predefined completion timeframe.
In accordance with applicable legislation and internal policies, we are unable to disclose details of such reviews, including information about any external entities involved or interim findings. The inability to provide specific details does not indicate that no review is taking place.
We understand that prolonged waiting can be frustrating. Your case remains under review, and you will be notified by email should any new information become available. We kindly ask that you continue all communication within the existing case thread with our Security Team.
Thank you for your understanding and cooperation.
Thank you for contacting us.
Our company is required to comply with international Anti-Money Laundering (AML) and counter-terrorism financing regulations. In certain cases, reviews may take an extended period of time if transactions are subject to additional levels of analysis by third-party compliance providers. These processes are not directly controlled by our team and may be prolonged without a predefined completion timeframe.
In accordance with applicable legislation and internal policies, we are unable to disclose details of such reviews, including information about any external entities involved or interim findings. The inability to provide specific details does not indicate that no review is taking place.
We understand that prolonged waiting can be frustrating. Your case remains under review, and you will be notified by email should any new information become available. We kindly ask that you continue all communication within the existing case thread with our Security Team.
Thank you for your understanding and cooperation.
| BestChange admin | February 2, 2026 02:54 |
Hello,
Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as DarkMarket, Sanctions, Enforcement action, or marked with other high-risk labels.
In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.
The status of your complaint is changed to neutral with the capability of commenting.
Sincerely, administration of the BestChange exchanger monitor.
Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as DarkMarket, Sanctions, Enforcement action, or marked with other high-risk labels.
In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.
The status of your complaint is changed to neutral with the capability of commenting.
Sincerely, administration of the BestChange exchanger monitor.
| Andres | February 2, 2026 08:39 |
Didn't you see what I said before? I've already provided KYC verification and proof of funds. You said my address is a high-risk address, so why were two of the funds from the same address successfully transferred in three separate transactions, while only one was frozen?
| EasyBit admin | February 2, 2026 10:01 |
Hello Andres,
Our platform is required to operate under strict Anti-Money Laundering (AML) regulations. As part of these obligations, certain security procedures may be triggered when transactions reach predefined risk levels. These safeguards are not applied selectively but form part of our standard compliance framework to ensure that all activity remains lawful and secure.
In line with these regulations, we follow predefined checks designed to prevent misuse of our services and to maintain transparency across all transactions. While we recognize that such measures can occasionally cause inconvenience, they are essential for protecting our clients and preserving the integrity of our platform.
To move forward, please continue the discussion with our Security Team through the same email thread. They will guide you through the next steps and review the documents or details you have already provided. For your protection, please avoid sharing sensitive information.
We appreciate your cooperation and patience as we complete this review.
Kind regards,
EasyBit Team
Our platform is required to operate under strict Anti-Money Laundering (AML) regulations. As part of these obligations, certain security procedures may be triggered when transactions reach predefined risk levels. These safeguards are not applied selectively but form part of our standard compliance framework to ensure that all activity remains lawful and secure.
In line with these regulations, we follow predefined checks designed to prevent misuse of our services and to maintain transparency across all transactions. While we recognize that such measures can occasionally cause inconvenience, they are essential for protecting our clients and preserving the integrity of our platform.
To move forward, please continue the discussion with our Security Team through the same email thread. They will guide you through the next steps and review the documents or details you have already provided. For your protection, please avoid sharing sensitive information.
We appreciate your cooperation and patience as we complete this review.
Kind regards,
EasyBit Team
| Andres | February 2, 2026 10:24 |
You will only give the same answer. You said you've been investigating my issue, but after all this time you still haven't found anything. What exactly have you been investigating? Your customer service said they've prioritized my case, but what happened? There's still no response after so long. Even your customer service's email replies are pitifully slow now.
| Andres | February 2, 2026 10:26 |
What I want to know now is when my case will be reviewed and approved; I don't want to hear any robotic replies.
| BestChange admin | February 2, 2026 10:27 |
Hello,
According to the exchange service, your order has been temporarily suspended because an AML alert (risk signal) was triggered for the incoming funds. This may happen for different reasons. For example, the transfer may be flagged due to potential links to high-risk sources, or because there isn’t enough information to confirm it automatically.
In such cases, the service needs to conduct an additional review of the transfer details before proceeding with the exchange or, if necessary, initiating a refund. We are clarifying the details and the reasons for the suspension specifically in your case.
What we are doing right now:
• we have already contacted the service administration and requested clarification on the current stage of the review and why the order was suspended;
• we are óòî÷íÿåì which actions/data may be required, on what grounds, and the estimated review timeframe;
• we ask the service to keep any requests to the client proportionate to the situation and to avoid excessive requirements.
We are monitoring the matter closely and will keep you informed as updates become available.
If you would like to speed up the review, please send the following to [email protected]:
• your order number;
• a screenshot/text of the notification from the exchange service (if available);
• transfer details (transaction hash/ID and, if possible, the sender address / the sending platform).
As a rule, there are two possible outcomes:
• the exchange is completed if there are no confirmed grounds for restrictions; or
• the exchange service does not proceed with the exchange and refunds the funds in accordance with its rules and applicable AML requirements.
We remain in contact with the exchange service and will support this case until a clear final resolution is reached.
Sincerely, administration of the BestChange exchanger monitor.
According to the exchange service, your order has been temporarily suspended because an AML alert (risk signal) was triggered for the incoming funds. This may happen for different reasons. For example, the transfer may be flagged due to potential links to high-risk sources, or because there isn’t enough information to confirm it automatically.
In such cases, the service needs to conduct an additional review of the transfer details before proceeding with the exchange or, if necessary, initiating a refund. We are clarifying the details and the reasons for the suspension specifically in your case.
What we are doing right now:
• we have already contacted the service administration and requested clarification on the current stage of the review and why the order was suspended;
• we are óòî÷íÿåì which actions/data may be required, on what grounds, and the estimated review timeframe;
• we ask the service to keep any requests to the client proportionate to the situation and to avoid excessive requirements.
We are monitoring the matter closely and will keep you informed as updates become available.
If you would like to speed up the review, please send the following to [email protected]:
• your order number;
• a screenshot/text of the notification from the exchange service (if available);
• transfer details (transaction hash/ID and, if possible, the sender address / the sending platform).
As a rule, there are two possible outcomes:
• the exchange is completed if there are no confirmed grounds for restrictions; or
• the exchange service does not proceed with the exchange and refunds the funds in accordance with its rules and applicable AML requirements.
We remain in contact with the exchange service and will support this case until a clear final resolution is reached.
Sincerely, administration of the BestChange exchanger monitor.
| Andres | February 4, 2026 09:55 |
I have sent the required information to you via email. Please help me verify with Easybit and resolve this issue as soon as possible.
| Andres | February 5, 2026 14:14 |
Currently, Best Exchange is using a detection tool to examine my transaction, and the result indicates it's a high-risk transaction. However, after testing my Bitcoin address using AMLBOT, the same testing agency as Best Exchange, the result showed a low risk. I have sent the test results to Best Exchange customer service and am still waiting for a response. I will notify you separately if I receive a refund.
| Andres | February 5, 2026 16:44 |
Dear Best Exchange administrator, please proceed with changing my comment status to "Financial Declaration". This is because I have completed KYC verification and proof of funds, and I used the same risk assessment tool as you, AMLBOT. AMLBOT assessed my address as low risk, with a risk level below 50. You can use AMLBOT to assess my address. I have also sent the relevant test results to the Best Exchange team via email. Please check with them.
| EasyBit admin | February 6, 2026 03:14 |
Dear Andres,
Thank you for your feedback. We understand your frustration regarding the time this review is taking, and we’d like to clarify the current status of your case.
As previously communicated, your case remains under active review until further notice. While it has already been escalated internally. This process is beyond standard support handling and, by nature, can take a significant amount of time.
At this stage, there are no new updates to share. The case will remain open and under review until we receive further information, including any required next steps. As soon as there is an update available, you will be informed immediately.
We understand that the waiting period is difficult, but please note that the lack of frequent updates does not mean the case is not being handled. We appreciate your patience and cooperation while this process continues.
Thank you for your understanding.
Kind Regards,
Team EasyBit
Thank you for your feedback. We understand your frustration regarding the time this review is taking, and we’d like to clarify the current status of your case.
As previously communicated, your case remains under active review until further notice. While it has already been escalated internally. This process is beyond standard support handling and, by nature, can take a significant amount of time.
At this stage, there are no new updates to share. The case will remain open and under review until we receive further information, including any required next steps. As soon as there is an update available, you will be informed immediately.
We understand that the waiting period is difficult, but please note that the lack of frequent updates does not mean the case is not being handled. We appreciate your patience and cooperation while this process continues.
Thank you for your understanding.
Kind Regards,
Team EasyBit
| Andres | February 6, 2026 08:38 |
Is a year not enough time for your review? How long do you need to review cases? Two, three, or four years? Please tell me which AML agency you cooperate with. I will use their detection tools to check if my address is a high-risk address as you claim. I have used many BTC address detection agencies, and without exception, the results have all been low-risk.
| Andres | February 14, 2026 15:18 |
This is truly absurd. To date, I haven't received any response from them. Please use this company's services with caution.
| Andres | February 20, 2026 12:23 |
They're still reviewing my funds; they've been doing it for a year and three months! Hahaha, it's ridiculous! They'll never refund users' funds.
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| Smith |  |
86.110.36.* | February 18, 2026 15:18 |
Excellent service. Got a little bit more than expected. Thanks.
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| Johny |  |
79.142.70.* | February 18, 2026 10:52 |
Created an order, copypaste, hit send, watched it flip to exchanging, then payout. My USDC for ZEC swap completed about as fast as my wallet could refresh. Highly recomended.
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| Lukasz |  |
194.5.154.* | February 10, 2026 20:53 |
The review is being checked by the monitor's administration
On February 3, 2026, I carried out a transaction via swapspace.co, exchanging 39.63 ETH to USDT on the Ethereum network. As the provider for this transaction, I selected “EasyBit”. I sent the funds and EasyBit then sold the ETH almost immediately on Binance Spot, sending the funds to the hot wallet: Binance 14 (Meaning they did not place my ETH on hold on their own wallet, which would be the logical procedure if they had any doubts about the origin of the funds, but instead they sold my ETH on the exchange).
Next, swapspace.co displayed the following message: “EasyBit requested an additional check for this transaction. Please contact the support team to complete your identity verification.” I then contacted swapspace.co support and was advised to contact EasyBit support regarding the matter, which I did.
After communicating with EasyBit support, they escalated the case to their so-called “senior team”, which asked me to complete KYC. I did so the same day, immediately after their request. In the next step, on January 6, they asked me to provide documents regarding the source of my funds (SoF), which I submitted the same day. I attached documents showing that I am a shareholder in multiple companies, along with my banking history/bank transfers and statements from the Revolut App etc. I provided as much information as possible confirming that the funds I operate with and used to purchase cryptocurrencies are fully legitimate.
After that, I attempted to contact their support by email in the following days, but no one responded to my emails sent on February 6, 9 and 10. The chat support on their website was also unable to provide any information. Today is February 11 and I still have not received any response from them.
The situation is absurd, and this funds freeze has prevented me from operating my businesses and has also caused me financial loss.
Next, swapspace.co displayed the following message: “EasyBit requested an additional check for this transaction. Please contact the support team to complete your identity verification.” I then contacted swapspace.co support and was advised to contact EasyBit support regarding the matter, which I did.
After communicating with EasyBit support, they escalated the case to their so-called “senior team”, which asked me to complete KYC. I did so the same day, immediately after their request. In the next step, on January 6, they asked me to provide documents regarding the source of my funds (SoF), which I submitted the same day. I attached documents showing that I am a shareholder in multiple companies, along with my banking history/bank transfers and statements from the Revolut App etc. I provided as much information as possible confirming that the funds I operate with and used to purchase cryptocurrencies are fully legitimate.
After that, I attempted to contact their support by email in the following days, but no one responded to my emails sent on February 6, 9 and 10. The chat support on their website was also unable to provide any information. Today is February 11 and I still have not received any response from them.
The situation is absurd, and this funds freeze has prevented me from operating my businesses and has also caused me financial loss.
| EasyBit admin | February 10, 2026 23:37 |
Hello Lukasz,
We have carefully reviewed your feedback regarding your recent experience and would like to provide clarity.
Our platform is required to operate under strict Anti-Money Laundering (AML) regulations. As part of these obligations, certain security procedures may be triggered when transactions reach predefined risk levels. These safeguards are not applied selectively but form part of our standard compliance framework to ensure that all activity remains lawful and secure.
In line with these regulations, we follow predefined checks designed to prevent misuse of our services and to maintain transparency across all transactions. While we recognize that such measures can occasionally cause inconvenience, they are essential for protecting our clients and preserving the integrity of our platform.
To move forward, please continue the discussion with our Security Team through the same email thread. They will guide you through the next steps and review the documents or details you have already provided. For your protection, please avoid sharing sensitive information.
We appreciate your cooperation and patience as we complete this review.
Kind regards,
EasyBit Team
We have carefully reviewed your feedback regarding your recent experience and would like to provide clarity.
Our platform is required to operate under strict Anti-Money Laundering (AML) regulations. As part of these obligations, certain security procedures may be triggered when transactions reach predefined risk levels. These safeguards are not applied selectively but form part of our standard compliance framework to ensure that all activity remains lawful and secure.
In line with these regulations, we follow predefined checks designed to prevent misuse of our services and to maintain transparency across all transactions. While we recognize that such measures can occasionally cause inconvenience, they are essential for protecting our clients and preserving the integrity of our platform.
To move forward, please continue the discussion with our Security Team through the same email thread. They will guide you through the next steps and review the documents or details you have already provided. For your protection, please avoid sharing sensitive information.
We appreciate your cooperation and patience as we complete this review.
Kind regards,
EasyBit Team
Claim solved
| Lukasz | February 16, 2026 09:11 |
New update regarding the entire situation:
On February 11, I received a message from EasyBit asking me to provide screen recordings from my device proving that I am the owner of both the: a) sending ETH wallet, and b) the receiving USDT wallet involved in my transaction, which I did. I also attached additional information regarding the origin of the ETH that I was swapping. Today is February 16, and I still have not received any response from EasyBit or their support team.
On February 11, I received a message from EasyBit asking me to provide screen recordings from my device proving that I am the owner of both the: a) sending ETH wallet, and b) the receiving USDT wallet involved in my transaction, which I did. I also attached additional information regarding the origin of the ETH that I was swapping. Today is February 16, and I still have not received any response from EasyBit or their support team.
| EasyBit admin | February 16, 2026 10:57 |
Dear Lukasz,
Thank you for your message and for providing the requested materials.
We would like to inform you that your case is currently under review by our Team. The information and recordings you submitted are being carefully assessed as part of the ongoing compliance process.
At this stage, the review is still in progress. Once the assessment is completed, you will be promptly informed of the outcome and any next steps via email.
We appreciate your patience and cooperation while this process is being finalized.
Kind regards,
Team EasyBit
Thank you for your message and for providing the requested materials.
We would like to inform you that your case is currently under review by our Team. The information and recordings you submitted are being carefully assessed as part of the ongoing compliance process.
At this stage, the review is still in progress. Once the assessment is completed, you will be promptly informed of the outcome and any next steps via email.
We appreciate your patience and cooperation while this process is being finalized.
Kind regards,
Team EasyBit
| Lukasz | February 18, 2026 02:43 |
Two more days have passed and I still have not received any real or concrete response from you. Could you please explain why the verification of the very clear documents I attached regarding the source of my funds, and more generally the source of Ethereum's I used to swap into USDT, has now been delayed by a further two business days? I even confirmed that I am the owner of both the ETH sending wallet and the USDT receiving wallet by providing a screen recording from my wallets. I have the impression that you are simply holding my funds unlawfully. You are not responding to my emails at all. I’d also like to add that your live support is unable to provide me with any information about the progress of my case. From the reviews I’ve found about your service, I can also see that I’m not the first person whose funds you have withheld even after completing full KYC, confirming the source of my funds, and confirming the origin of the crypto I used for the swap…
| EasyBit admin | February 18, 2026 06:54 |
Dear Lukasz,
Thank you for your message. We understand your concerns and the frustration caused by the time required to complete this process.
We would like to reassure you that your case remains under active review by our Team. The documents and recordings you provided have been received and are being carefully assessed in accordance with our compliance and regulatory obligations.
Please understand that these reviews involve multiple verification steps and, in some cases, coordination with external compliance procedures. This means the timeline may vary depending on the complexity of the case. The absence of immediate updates does not indicate inactivity, but rather that the review is still ongoing.
Our support team does not have access to internal compliance review details, which is why they are unable to provide additional information beyond confirming the current status.
As soon as the review is completed or if any further information is required, you will be contacted immediately via email with the outcome and next steps.
We appreciate your patience and cooperation while this process is finalized.
Kind regards,
EasyBit Team
Thank you for your message. We understand your concerns and the frustration caused by the time required to complete this process.
We would like to reassure you that your case remains under active review by our Team. The documents and recordings you provided have been received and are being carefully assessed in accordance with our compliance and regulatory obligations.
Please understand that these reviews involve multiple verification steps and, in some cases, coordination with external compliance procedures. This means the timeline may vary depending on the complexity of the case. The absence of immediate updates does not indicate inactivity, but rather that the review is still ongoing.
Our support team does not have access to internal compliance review details, which is why they are unable to provide additional information beyond confirming the current status.
As soon as the review is completed or if any further information is required, you will be contacted immediately via email with the outcome and next steps.
We appreciate your patience and cooperation while this process is finalized.
Kind regards,
EasyBit Team
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| Larry |  |
84.233.216.* | February 17, 2026 23:43 |
EasyBit has become my everyday platform for exchanges. Everytime I am satisfied and happy with this service!
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| Martha |  |
51.158.240.* | February 15, 2026 10:42 |
I exchanged my USDT to Bitcoin with them. Very fast exchange. My funds were deposited within a few minutes.
Thank you guys! 5 star.
Thank you guys! 5 star.
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| Lorien | |
45.32.149.* | February 11, 2026 12:17 |
Fast and reliable! Very good rates also! Highly recomended!
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| Mark |  |
156.146.50.* | January 14, 2026 13:07 |
The review is being checked by the monitor's administration
I don't recommend anyone to exchange anything here.
First, you transfer money, then they ask you to register on the website.
After registration, they ask you to pass an aml check.
I went through everything and received this message: congratulations, your account was successfully validated!
your limits were increased, and you got rewarded with a level upgrade!
but the order itself was canceled and they wrote:
the order is paused due to pending action(s)!
please contact our support team.
I wrote to support, and they replied:
your matter needs intervention from our senior team. Please await their response.
First, you transfer money, then they ask you to register on the website.
After registration, they ask you to pass an aml check.
I went through everything and received this message: congratulations, your account was successfully validated!
your limits were increased, and you got rewarded with a level upgrade!
but the order itself was canceled and they wrote:
the order is paused due to pending action(s)!
please contact our support team.
I wrote to support, and they replied:
your matter needs intervention from our senior team. Please await their response.
| EasyBit admin | January 14, 2026 14:51 |
Hello Mark,
Thank you for sharing your feedback.
We’d like to clarify that the order was temporarily stopped due to internal security checks, which are a standard part of our compliance and fraud prevention procedures. These measures are in place to protect both our clients and the platform.
As part of this process, the case required additional review by our senior team. This does not indicate any issue with your account, but rather an extra layer of verification that can be triggered automatically by our system.
Our senior team is currently reviewing the matter, and once the checks are completed, you will be promptly informed about the next steps. We appreciate your patience and understanding while we ensure a secure exchange environment for all users.
If you have any further questions, our support team remains at your disposal.
Kind Regards,
EasyBit Team
Thank you for sharing your feedback.
We’d like to clarify that the order was temporarily stopped due to internal security checks, which are a standard part of our compliance and fraud prevention procedures. These measures are in place to protect both our clients and the platform.
As part of this process, the case required additional review by our senior team. This does not indicate any issue with your account, but rather an extra layer of verification that can be triggered automatically by our system.
Our senior team is currently reviewing the matter, and once the checks are completed, you will be promptly informed about the next steps. We appreciate your patience and understanding while we ensure a secure exchange environment for all users.
If you have any further questions, our support team remains at your disposal.
Kind Regards,
EasyBit Team
Claim solved
| Mark | January 14, 2026 18:46 |
If there is any problem with the recipient's wallet, you are obliged to return the money to me. Not later, but right now. And there's still no money. You stole it.
| EasyBit admin | January 14, 2026 19:53 |
Mark,
We understand your concerns and would like to clarify the situation.
Your funds have not been stolen. The order is temporarily paused due to mandatory security and compliance checks required by our internal procedures. As part of this process, the case is currently under review by our senior team.
At this stage, an immediate refund or reversal is not possible. Once the review is completed, you will be promptly informed of the outcome and the next steps in accordance with our terms of service.
We appreciate your patience and ask you to await an official update.
Kind regards,
EasyBit Team
We understand your concerns and would like to clarify the situation.
Your funds have not been stolen. The order is temporarily paused due to mandatory security and compliance checks required by our internal procedures. As part of this process, the case is currently under review by our senior team.
At this stage, an immediate refund or reversal is not possible. Once the review is completed, you will be promptly informed of the outcome and the next steps in accordance with our terms of service.
We appreciate your patience and ask you to await an official update.
Kind regards,
EasyBit Team
| Mark | January 14, 2026 20:21 |
Please do not write to me about this anymore, just refund the money like all normal exchange services do. I have already seen in the reviews below that you do not refund anything. I will make sure that your exchange service is removed from BestChange.
| Mark | January 18, 2026 16:55 |
Many days passed, and they didn’t return my money.
| EasyBit admin | February 6, 2026 03:18 |
Dear Mark,
We understand your frustration and would like to clearly clarify the current status of your case.
As previously communicated, This is a mandatory AML requirement and an industry-standard procedure that applies to all users in similar situations. These checks are clearly outlined in our policies and are not optional.
At this stage, the delay is not due to inaction on our side. We are unable to continue the review until the requested documents and information are provided. Once you reply to our request with the required details, the review can continue accordingly.
We remain ready to assist and move forward as soon as the required information is received.
We appreciate your cooperation.
Kind regards,
Team EasyBit
We understand your frustration and would like to clearly clarify the current status of your case.
As previously communicated, This is a mandatory AML requirement and an industry-standard procedure that applies to all users in similar situations. These checks are clearly outlined in our policies and are not optional.
At this stage, the delay is not due to inaction on our side. We are unable to continue the review until the requested documents and information are provided. Once you reply to our request with the required details, the review can continue accordingly.
We remain ready to assist and move forward as soon as the required information is received.
We appreciate your cooperation.
Kind regards,
Team EasyBit
CommentRemove
| SuperLounge |  |
192.42.116.* | January 17, 2026 19:54 |
Very fast, reliable, and easy to use. Transactions are processed quickly, and the rates are very competitive. I have used the service for a few times and have always had a smooth experience.
| EasyBit admin | January 17, 2026 20:18 |
Dear SuperLounge,
Your positive feedback and kind words are highly appreciated! These give us the energy to try for the best each and every day! We are really happy to find out that you had a positive experience with our service and we commit to keeping it that way going forward! See you again at EasyBit!
Kind regards,
EasyBit Team
Your positive feedback and kind words are highly appreciated! These give us the energy to try for the best each and every day! We are really happy to find out that you had a positive experience with our service and we commit to keeping it that way going forward! See you again at EasyBit!
Kind regards,
EasyBit Team
CommentRemove
| ViveCoin | |
45.32.149.* | January 16, 2026 16:54 |
Exchanged btc to eth fast with no surprises, best rates i've found so far.
| EasyBit admin | January 17, 2026 20:16 |
Dear ViveCoin,
Thank you so much for the positive feedback! We are glad to hear that you are satisfied with our service.
You are more than welcome to visit EasyBit again!
Kind regards,
EasyBit Team
Thank you so much for the positive feedback! We are glad to hear that you are satisfied with our service.
You are more than welcome to visit EasyBit again!
Kind regards,
EasyBit Team
CommentRemove
| Lukas |  |
95.181.236.* | January 12, 2026 20:56 |
I enjoy using this service, always convenient and fast exchanges. I would easily recommend it to anyone.
| EasyBit admin | January 17, 2026 20:12 |
Dear Lukas,
Thank you so much for the positive feedback! We are glad to hear that you are satisfied with our service.
You are more than welcome to visit EasyBit again!
Kind regards,
EasyBit Team
Thank you so much for the positive feedback! We are glad to hear that you are satisfied with our service.
You are more than welcome to visit EasyBit again!
Kind regards,
EasyBit Team
CommentRemove
| BusanNode | |
141.164.37.* | January 12, 2026 05:50 |
My third time using EasyBit and again had a very good experience. Swapped eth to btc and the funds arrived at my wallet really fast. Best rates i've found too!
| EasyBit admin | January 17, 2026 20:06 |
Dear BusanNode,
Thank you so much for your kind words, satisfied customers are what we strive for! We hope to see you again in the near future!
Kind regards,
EasyBit Team
Thank you so much for your kind words, satisfied customers are what we strive for! We hope to see you again in the near future!
Kind regards,
EasyBit Team
CommentRemove
| Alexander | |
151.115.98.* | January 11, 2026 02:08 |
The exchanges always going fast and rates are always great! Haven't had an option to check many pairs, but I saw how many they have and the website will definetly fulfill my needs in crypto trading!
| EasyBit admin | January 11, 2026 02:49 |
Hello Alexander,
It is our absolute pleasure to read feedback like yours and to see that our clients appreciate our hard work!
Thank you so much for trusting EasyBit, and hope to see you again soon!
Kind regards,
EasyBit Team
It is our absolute pleasure to read feedback like yours and to see that our clients appreciate our hard work!
Thank you so much for trusting EasyBit, and hope to see you again soon!
Kind regards,
EasyBit Team
CommentRemove
| Andrey |  |
160.202.130.* | January 8, 2026 01:58 |
Great rates, and they exchange funds very quick all the time. Will continue using their service.
| EasyBit admin | January 11, 2026 02:50 |
Hello Andrey,
Thank you so much for your kind review! We are trying our best to provide you with the best rates on the market in every transaction!
Kind regards,
EasyBit Team
Thank you so much for your kind review! We are trying our best to provide you with the best rates on the market in every transaction!
Kind regards,
EasyBit Team
CommentRemove
| Arnold | |
5.68.136.* | December 11, 2025 23:36 |
The AML case arose due to high-risk markers in the assets that the user had sent
KYC is required
The claim's status has been changed to neutral by the monitor's administration
Second time block 75 usdt.
| BestChange admin | December 12, 2025 00:58 |
Hello,
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| EasyBit admin | December 12, 2025 02:33 |
Hello Arnold,
Thank you for your feedback. Your case is currently being reviewed by our senior team, and they are doing everything possible to resolve it as quickly as we can.
Please note that certain transactions may be temporarily restricted as part of our automated Anti-Money Laundering (AML) and security protocols, which are designed to keep all users and partners safe. We assure you that your funds are being handled in full accordance with applicable compliance standards.
For the fastest assistance, please continue communicating directly with our compliance team via your email thread, so we can update you as soon as the review is complete.
Thank you for your understanding and patience while we complete the necessary checks.
Kind Regards,
EasyBit Team
Thank you for your feedback. Your case is currently being reviewed by our senior team, and they are doing everything possible to resolve it as quickly as we can.
Please note that certain transactions may be temporarily restricted as part of our automated Anti-Money Laundering (AML) and security protocols, which are designed to keep all users and partners safe. We assure you that your funds are being handled in full accordance with applicable compliance standards.
For the fastest assistance, please continue communicating directly with our compliance team via your email thread, so we can update you as soon as the review is complete.
Thank you for your understanding and patience while we complete the necessary checks.
Kind Regards,
EasyBit Team
| BestChange admin | December 17, 2025 03:22 |
Hello,
Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as DarkMarket, Sanctions, Enforcement action, or marked with other high-risk labels.
In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.
The status of your complaint is changed to neutral with the capability of commenting.
Sincerely, administration of the BestChange exchanger monitor.
Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as DarkMarket, Sanctions, Enforcement action, or marked with other high-risk labels.
In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.
The status of your complaint is changed to neutral with the capability of commenting.
Sincerely, administration of the BestChange exchanger monitor.
CommentRemove
| NotSoEasyBit | |
146.70.174.* | October 26, 2025 13:18 |
Issue has been fully resolved
The AML case arose due to high-risk markers in the assets that the user had sent
Do not use this if you accept crypto from other people.
I'm a merchant and i accept payments from customers. One customer sent "suspicious" $70 and they blocked the transaction. Ok, fine. But then they started blocking all my other transactions (totaling about $4000) that got nothing to do with this customer! the customer in question doesn't want to do kyc, so my funds are just stuck. Easybit promised to solve it within 24 hours and it has been exactly week since i got any direct update from them. Completely ghosted.
I'm a merchant and i accept payments from customers. One customer sent "suspicious" $70 and they blocked the transaction. Ok, fine. But then they started blocking all my other transactions (totaling about $4000) that got nothing to do with this customer! the customer in question doesn't want to do kyc, so my funds are just stuck. Easybit promised to solve it within 24 hours and it has been exactly week since i got any direct update from them. Completely ghosted.
| BestChange admin | October 26, 2025 18:35 |
Hello,
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| EasyBit admin | October 26, 2025 19:40 |
Hello NotSoEasyBit,
We understand your frustration for the inconvenience you’re experiencing. Your case is currently being reviewed by our senior team, and they are doing everything possible to resolve it as quickly as we can.
Please note that certain transactions may be temporarily restricted as part of our automated Anti-Money Laundering (AML) and security protocols, which are designed to keep all users and partners safe. We assure you that your funds are being handled in full accordance with applicable compliance standards.
For the fastest assistance, please continue communicating directly with our compliance team via your email thread, so we can update you as soon as the review is complete.
Thank you for your understanding and patience while we complete the necessary checks.
Kind Regards,
EasyBit Team
We understand your frustration for the inconvenience you’re experiencing. Your case is currently being reviewed by our senior team, and they are doing everything possible to resolve it as quickly as we can.
Please note that certain transactions may be temporarily restricted as part of our automated Anti-Money Laundering (AML) and security protocols, which are designed to keep all users and partners safe. We assure you that your funds are being handled in full accordance with applicable compliance standards.
For the fastest assistance, please continue communicating directly with our compliance team via your email thread, so we can update you as soon as the review is complete.
Thank you for your understanding and patience while we complete the necessary checks.
Kind Regards,
EasyBit Team
Claim solved
| NotSoEasyBit | October 27, 2025 00:49 |
Continue communicating? There was no direct update from you for 7 days. I have financial obligations, you are ruining my business and life at this point because of some customer's stupid $70.
Claim renewed
| EasyBit admin | October 27, 2025 03:08 |
Dear User,
Thank you for your feedback!
Our team has already responded to email and requested that you complete the required steps so we can proceed further with the review. Please check your inbox (and spam/junk folder, just in case) for their latest message and follow the instructions provided.
Once the requested information is received, our team will continue processing your case as a priority.
Thank you for your cooperation and understanding.
Kind regards,
EasyBit Team
Thank you for your feedback!
Our team has already responded to email and requested that you complete the required steps so we can proceed further with the review. Please check your inbox (and spam/junk folder, just in case) for their latest message and follow the instructions provided.
Once the requested information is received, our team will continue processing your case as a priority.
Thank you for your cooperation and understanding.
Kind regards,
EasyBit Team
Claim solved
| NotSoEasyBit | October 27, 2025 10:18 |
You have not responded to me directly, only to my customer in question. And he doesn't want to complete KYC. So my $4000 (that got nothing to do with him) are stuck forever because of it?
Claim renewed
| EasyBit admin | October 28, 2025 01:52 |
Dear User,
Your case is currently under active review by our security and compliance team. As stated earlier, before any further action can be taken, the issue related to the reported transaction must be fully reviewed and resolved in accordance with our established Anti-Money Laundering (AML) procedures, which all users acknowledge and agree to when using our platform.
EasyBit operates as a fully regulated company under strict international compliance and AML standards, setting us apart from offshore operators. Each flagged transaction undergoes a mandatory resolution process that may involve multiple transactions, wallets, partners, and relevant regulatory authorities. Due to the interconnected nature of these reviews, the process requires thorough verification, coordination, and time to ensure complete accuracy and compliance.
We want to emphasize that throughout our entire operation, there has not been a single instance of missing or lost funds. All user assets remain secure while the review is in progress, and updates will be provided as soon as the process is finalized.
Kind regards,
EasyBit Team
Your case is currently under active review by our security and compliance team. As stated earlier, before any further action can be taken, the issue related to the reported transaction must be fully reviewed and resolved in accordance with our established Anti-Money Laundering (AML) procedures, which all users acknowledge and agree to when using our platform.
EasyBit operates as a fully regulated company under strict international compliance and AML standards, setting us apart from offshore operators. Each flagged transaction undergoes a mandatory resolution process that may involve multiple transactions, wallets, partners, and relevant regulatory authorities. Due to the interconnected nature of these reviews, the process requires thorough verification, coordination, and time to ensure complete accuracy and compliance.
We want to emphasize that throughout our entire operation, there has not been a single instance of missing or lost funds. All user assets remain secure while the review is in progress, and updates will be provided as soon as the process is finalized.
Kind regards,
EasyBit Team
Claim solved
| NotSoEasyBit | November 3, 2025 13:26 |
It has been 15 days with no direct response or update. They only respond to a few of my customers whom I told to email them. But they cannot grasp the concept of an item purchase or that the source and receiving addresses belong to different people. Also, they themselves make it clear their "senior" team, that reviews the cases, and the actual support agents have no communication between them at all. Absolutely wild.
I have explained everything perfectly in my first email and it would be much easier if you communicated with me since I'm the central figure here and can provide you all the information.
This company has the worst support ever, period. No competition.
I have explained everything perfectly in my first email and it would be much easier if you communicated with me since I'm the central figure here and can provide you all the information.
This company has the worst support ever, period. No competition.
Claim renewed
| EasyBit admin | November 4, 2025 02:25 |
Hello,
We understand your concern.
Please note that the steps requested by our security team have not yet been completed. To move forward, we kindly ask that you follow the instructions provided by them in your email thread so they can assist you further and complete the review process.
Once the required information is received, our team will proceed with your case as a priority.
Thank you for your cooperation and understanding.
Kind regards,
The EasyBit Team
We understand your concern.
Please note that the steps requested by our security team have not yet been completed. To move forward, we kindly ask that you follow the instructions provided by them in your email thread so they can assist you further and complete the review process.
Once the required information is received, our team will proceed with your case as a priority.
Thank you for your cooperation and understanding.
Kind regards,
The EasyBit Team
Claim solved
| BestChange admin | December 12, 2025 12:38 |
Dear User,
Based on our information, you have been refunded. The exchanger can provide you with a transaction hash.
Sincerely, administration of the BestChange exchanger monitor.
Based on our information, you have been refunded. The exchanger can provide you with a transaction hash.
Sincerely, administration of the BestChange exchanger monitor.
CommentRemove
| Mappi | |
146.70.250.* | December 10, 2025 06:41 |
Made an exchange on this side and fortunately got more than expected.
| EasyBit admin | December 10, 2025 08:36 |
Dear Mappi,
Thank you for taking the time to share this feedback, it’s highly appreciated!
We are dedicated to serving your needs in the best way possible!
Kind regards,
EasyBit Team
Thank you for taking the time to share this feedback, it’s highly appreciated!
We are dedicated to serving your needs in the best way possible!
Kind regards,
EasyBit Team
CommentRemove
| Aleksej | |
79.142.70.* | December 8, 2025 17:27 |
Been exchanging some large amounts between wallets, EasyBit never failed me. even high volume swaps finish under 3 min most times. At some point i needed to verify my account, trusted them, did that and from that time and on i have even lower fees. If you moving large amounts like me give this service a try, the fees are allow the times are fast, the rates are good. Highly recomended.
| EasyBit admin | December 10, 2025 08:39 |
Dear Aleksej,
Thank you so much for this review and for trusting EasyBit for your exchanges! Satisfied customers are our priority. Hope to see you again soon!
Kind regards,
EasyBit Team
Thank you so much for this review and for trusting EasyBit for your exchanges! Satisfied customers are our priority. Hope to see you again soon!
Kind regards,
EasyBit Team
CommentRemove
| Jeremy |  |
171.25.193.* | December 7, 2025 16:27 |
I’ve used this service multiple times — fast, smooth, and with good rates. Support deserves special credit, I once made an error with the network and they helped me recover the funds quickly. Very impressed. Highly recommend.
| EasyBit admin | December 7, 2025 16:44 |
Dear, Jeremy,
Thank you for taking the time to share this feedback, it’s highly appreciated!
We are dedicated to serving your needs in the best way possible!
Kind regards,
EasyBit Team
Thank you for taking the time to share this feedback, it’s highly appreciated!
We are dedicated to serving your needs in the best way possible!
Kind regards,
EasyBit Team
CommentRemove
| Anton | |
50.7.1.* | October 25, 2025 12:36 |
Personal data was removed by the monitor's administration
According to the information available, the exchanger has no financial obligations to this user
Please return my funds since you can't send them to the specified address! Why do you have the right to withhold them and ignore my support email?
| Anton | October 25, 2025 12:37 |
Pls help me.
| Anton | October 25, 2025 12:41 |
You said to provide a different transfer address ***
or return the money to the wallet I sent you from ***
or return the money to the wallet I sent you from ***
| BestChange admin | October 25, 2025 12:45 |
Hello,
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| Anton | October 25, 2025 13:19 |
Where admin a m waiting.
| EasyBit admin | October 25, 2025 18:11 |
Hello Anton,
Thank you for sharing your experience with us.
Your order was stopped at the sending process to protect the assets as the address you inserted was deemed high risk. Once the team received the new address, the order was promptly completed.
Kind regards,
EasyBit Team
Thank you for sharing your experience with us.
Your order was stopped at the sending process to protect the assets as the address you inserted was deemed high risk. Once the team received the new address, the order was promptly completed.
Kind regards,
EasyBit Team
Claim solved
CommentRemove
| Omi | |
173.208.96.* | October 16, 2025 03:54 |
I use this exchanger very often and it allowed me to exchange large number of swaps without any hassle.
I strongly recommend this one.
I strongly recommend this one.
| EasyBit admin | October 16, 2025 03:57 |
Dear Omi,
Thank you for your kind review and recommendation! Great experiences are keeping us motivated!
Kind regards,
EasyBit Team
Thank you for your kind review and recommendation! Great experiences are keeping us motivated!
Kind regards,
EasyBit Team
CommentRemove
| Cana |  |
185.100.156.* | September 10, 2025 15:10 |
The AML case arose due to high-risk markers in the assets that the user had sent
KYC is required
The claim's status has been changed to neutral by the monitor's administration
I created an exchange and requested a video for wallets, provided everything, as a result, silence, they do not give back the funds and do not spend further!
It's a shame that I provide everything when requesting, but they are silent!
It's a shame that I provide everything when requesting, but they are silent!
| EasyBit admin | September 10, 2025 16:05 |
Hello Cana,
Thank you for reaching out and sharing your experience.
At EasyBit, we take the security of our users and their funds very seriously. Our platform has been operating for over 5 years without a single incident of missing or locked funds, reflecting our strict adherence to security protocols and regulatory compliance.
Every case submitted to us, including documentation such as wallet details or verification videos, is handled directly by our Security & Compliance team. This ensures that all transactions and related issues are carefully reviewed and resolved in accordance with regulatory and internal standards. Please note that depending on the complexity of the case, this process can take some time.
While your situation is being reviewed, we remind all users that sensitive information, including wallet addresses or verification videos, should not be shared publicly which may expose the user to unnecessary risks. Communication should continue exclusively through the ongoing official email correspondence with our Security team, as this is the secure and recognized channel for resolution.
For any further queries regarding your case, please redirect them only to the ongoing official email thread with our Security team. This ensures your concerns are addressed safely and promptly.
Kind Regards,
EasyBit Team
Thank you for reaching out and sharing your experience.
At EasyBit, we take the security of our users and their funds very seriously. Our platform has been operating for over 5 years without a single incident of missing or locked funds, reflecting our strict adherence to security protocols and regulatory compliance.
Every case submitted to us, including documentation such as wallet details or verification videos, is handled directly by our Security & Compliance team. This ensures that all transactions and related issues are carefully reviewed and resolved in accordance with regulatory and internal standards. Please note that depending on the complexity of the case, this process can take some time.
While your situation is being reviewed, we remind all users that sensitive information, including wallet addresses or verification videos, should not be shared publicly which may expose the user to unnecessary risks. Communication should continue exclusively through the ongoing official email correspondence with our Security team, as this is the secure and recognized channel for resolution.
For any further queries regarding your case, please redirect them only to the ongoing official email thread with our Security team. This ensures your concerns are addressed safely and promptly.
Kind Regards,
EasyBit Team
| Cana | September 11, 2025 09:50 |
I sent you to the post office what you asked when to wait for a return or continuation of the exchange.
| Cana | September 11, 2025 09:54 |
I sent you funds to an adjacent wallet and from there my funds disappeared and continued to move, how can you explain it? You just stole funds and began to use them, but you write to me about the freezing what kind of nonsense!
| EasyBit admin | September 11, 2025 10:58 |
Cana,
We want to emphasize that EasyBit never uses on hold user funds under any circumstances.
Every case submitted to us, including documentation such as wallet details or verification videos, is handled directly by our Security & Compliance team. This ensures that all transactions and related issues are carefully reviewed and resolved in accordance with regulatory and internal standards. Please note that depending on the complexity of the case, this process can take some time.
Communication should continue exclusively through the ongoing official email correspondence with our Security team, as this is the secure and recognized channel for resolution. Our team will respond to you via email regarding your specific case. For any further queries, please direct them only to the ongoing official email thread with our Security team. This ensures your concerns are addressed safely and promptly.
Kind Regards,
EasyBit Team
We want to emphasize that EasyBit never uses on hold user funds under any circumstances.
Every case submitted to us, including documentation such as wallet details or verification videos, is handled directly by our Security & Compliance team. This ensures that all transactions and related issues are carefully reviewed and resolved in accordance with regulatory and internal standards. Please note that depending on the complexity of the case, this process can take some time.
Communication should continue exclusively through the ongoing official email correspondence with our Security team, as this is the secure and recognized channel for resolution. Our team will respond to you via email regarding your specific case. For any further queries, please direct them only to the ongoing official email thread with our Security team. This ensures your concerns are addressed safely and promptly.
Kind Regards,
EasyBit Team
| Cana | September 11, 2025 12:01 |
I have sent you the data by email, but I have not received any feedback.
| EasyBit admin | September 11, 2025 13:28 |
Cana,
Thank you for providing the requested information!
Please be informed that your data has already been forwarded to our Security & Compliance team for review. At EasyBit, all cases are processed strictly under regulatory and security protocols, which means no outcome can be provided until the required checks are complete. Depending on the case, this may take time.
Please direct all follow-ups only through the ongoing official email thread with our Security team. That is the sole secure channel where your case will be handled.
We appreciate your patience and understanding!
Kind Regards,
EasyBit Team
Thank you for providing the requested information!
Please be informed that your data has already been forwarded to our Security & Compliance team for review. At EasyBit, all cases are processed strictly under regulatory and security protocols, which means no outcome can be provided until the required checks are complete. Depending on the case, this may take time.
Please direct all follow-ups only through the ongoing official email thread with our Security team. That is the sole secure channel where your case will be handled.
We appreciate your patience and understanding!
Kind Regards,
EasyBit Team
| Cana | September 12, 2025 04:15 |
How are you? how long can I wait, I haven't received a response since yesterday, it's been more than a month since they transferred funds, and I do not know which wallet they are in.
| Cana | September 12, 2025 06:37 |
They were silent for two days to request more information, how long can this last! The horror is just.
| EasyBit admin | September 12, 2025 07:25 |
Dear Cana,
We completely understand your concern. Please rest assured that your case is already with our security team, and it is being reviewed under the required regulatory and security protocols.
As mentioned earlier, we unfortunately cannot provide a timeline or updates from outside that channel, since all communication regarding your case must go strictly through the ongoing email thread with our Security team. That is the only secure and official way they can update you once the checks are complete.
We know this waiting period is difficult, and we truly appreciate your patience and cooperation while the team completes their review.
Kind Regards,
EasyBit Team
We completely understand your concern. Please rest assured that your case is already with our security team, and it is being reviewed under the required regulatory and security protocols.
As mentioned earlier, we unfortunately cannot provide a timeline or updates from outside that channel, since all communication regarding your case must go strictly through the ongoing email thread with our Security team. That is the only secure and official way they can update you once the checks are complete.
We know this waiting period is difficult, and we truly appreciate your patience and cooperation while the team completes their review.
Kind Regards,
EasyBit Team
| Cana | September 12, 2025 07:38 |
Stop withdrawing the claim until I receive my funds. I'll give you everything quickly, and you keep pulling and pulling from me!
| EasyBit admin | September 12, 2025 08:57 |
Dear Cana,
We hear your concerns and understand how difficult this situation feels. Please allow us to clarify: your claim has not been withdrawn. It is still open and actively under review by our Compliance team.
The requests for additional information are part of mandatory security and regulatory checks. We know this can feel repetitive, but providing the requested details is the only way our team can move your case forward.
We kindly ask for your continued cooperation. As soon as the review is complete, you will be contacted directly via email with the outcome and next steps.
Thank you for your patience and understanding.
Kind Regards,
EasyBit Team
We hear your concerns and understand how difficult this situation feels. Please allow us to clarify: your claim has not been withdrawn. It is still open and actively under review by our Compliance team.
The requests for additional information are part of mandatory security and regulatory checks. We know this can feel repetitive, but providing the requested details is the only way our team can move your case forward.
We kindly ask for your continued cooperation. As soon as the review is complete, you will be contacted directly via email with the outcome and next steps.
Thank you for your patience and understanding.
Kind Regards,
EasyBit Team
| Cana | September 12, 2025 09:20 |
Why couldn't you request everything in one message, instead of asking me to dance with a tambourine a little bit at a time.
| EasyBit admin | September 12, 2025 11:16 |
Dear Cana,
We understand your frustration and we’re sorry for the inconvenience caused. The reason information is sometimes requested in stages is that our Compliance team can only determine the next requirements after reviewing the documents or data already provided. Each step ensures that your case is assessed thoroughly and in full compliance with regulatory obligations.
We know this may feel repetitive, but please be assured that every request is necessary for moving your case forward. Once the review is complete and all requirements are met, you will be contacted directly with the outcome.
Thank you for your continued cooperation and patience.
Kind Regards,
EasyBit Team
We understand your frustration and we’re sorry for the inconvenience caused. The reason information is sometimes requested in stages is that our Compliance team can only determine the next requirements after reviewing the documents or data already provided. Each step ensures that your case is assessed thoroughly and in full compliance with regulatory obligations.
We know this may feel repetitive, but please be assured that every request is necessary for moving your case forward. Once the review is complete and all requirements are met, you will be contacted directly with the outcome.
Thank you for your continued cooperation and patience.
Kind Regards,
EasyBit Team
| Cana | September 12, 2025 13:00 |
Okay, I'll be waiting, but let's try to close this issue faster. I need the funds, unfortunately, I can't wait very long.
| Cana | September 12, 2025 13:02 |
It's just that I send you everything right away and get a seemingly long response, I appreciate that you write here that the data is being checked, but if there were specific deadlines, then I wouldn't write to you here.
| EasyBit admin | September 12, 2025 14:14 |
Dear Cana,
Thank you for your message. We understand how important it is for you to receive your funds quickly, and we are sorry for the inconvenience caused by the waiting period.
As mentioned, your case is actively under review by our Compliance team in accordance with mandatory regulatory requirements. Unfortunately, we are unable to provide a fixed deadline, as the duration depends on the complexity of the checks and the documentation already provided.
Please be assured that every document you have submitted is being reviewed carefully and as efficiently as possible. Once the review is complete and all requirements are met, you will be contacted directly with the outcome.
We truly appreciate your patience and cooperation during this process and will do everything possible to move your case forward without unnecessary delay.
Kind Regards,
EasyBit Team
Thank you for your message. We understand how important it is for you to receive your funds quickly, and we are sorry for the inconvenience caused by the waiting period.
As mentioned, your case is actively under review by our Compliance team in accordance with mandatory regulatory requirements. Unfortunately, we are unable to provide a fixed deadline, as the duration depends on the complexity of the checks and the documentation already provided.
Please be assured that every document you have submitted is being reviewed carefully and as efficiently as possible. Once the review is complete and all requirements are met, you will be contacted directly with the outcome.
We truly appreciate your patience and cooperation during this process and will do everything possible to move your case forward without unnecessary delay.
Kind Regards,
EasyBit Team
| Cana | September 12, 2025 15:01 |
Again, the whole day has passed and there is no feedback from the exchange office... It is very sad that everything has been done for so long.
| EasyBit admin | September 12, 2025 20:03 |
Cana,
We have carefully reviewed your feedback regarding your recent experience and would like to provide clarity.
Our platform is required to operate under strict Anti-Money Laundering (AML) regulations. As part of these obligations, certain security procedures may be triggered when transactions reach predefined risk levels. These safeguards are not applied selectively but form part of our standard compliance framework to ensure that all activity remains lawful and secure.
In line with these regulations, we follow predefined checks designed to prevent misuse of our services and to maintain transparency across all transactions. While we recognize that such measures can occasionally cause inconvenience, they are essential for protecting our clients and preserving the integrity of our platform.
To move forward, please continue the discussion with our Security Team through the same email thread. They will guide you through the next steps and review the documents or details you have already provided. For your protection, please avoid sharing sensitive information.
We appreciate your cooperation and patience as we complete this review.
Kind Regards,
EasyBit Team
We have carefully reviewed your feedback regarding your recent experience and would like to provide clarity.
Our platform is required to operate under strict Anti-Money Laundering (AML) regulations. As part of these obligations, certain security procedures may be triggered when transactions reach predefined risk levels. These safeguards are not applied selectively but form part of our standard compliance framework to ensure that all activity remains lawful and secure.
In line with these regulations, we follow predefined checks designed to prevent misuse of our services and to maintain transparency across all transactions. While we recognize that such measures can occasionally cause inconvenience, they are essential for protecting our clients and preserving the integrity of our platform.
To move forward, please continue the discussion with our Security Team through the same email thread. They will guide you through the next steps and review the documents or details you have already provided. For your protection, please avoid sharing sensitive information.
We appreciate your cooperation and patience as we complete this review.
Kind Regards,
EasyBit Team
| Cana | September 12, 2025 21:18 |
So I would like to receive answers from you, I provide everything quickly within 15-20 minutes, and I wait for feedback from you for days, as it is not beautiful. And to whom did I distribute the information?
| EasyBit admin | September 13, 2025 00:08 |
Cana,
We completely understand your concern and the urgency of having this matter resolved. Please be assured that your funds are not being held illegally — they are currently under mandatory compliance review, which we are legally required to conduct in accordance with Anti-Money Laundering (AML) regulations.
While we cannot provide an exact timeframe due to the complexity of the review, our Compliance team is actively working on your case and will notify you directly via email as soon as the checks are complete.
We sincerely regret the frustration this delay may cause and thank you for your continued patience and cooperation while the process is finalized.
Kind Regards,
EasyBit Team
We completely understand your concern and the urgency of having this matter resolved. Please be assured that your funds are not being held illegally — they are currently under mandatory compliance review, which we are legally required to conduct in accordance with Anti-Money Laundering (AML) regulations.
While we cannot provide an exact timeframe due to the complexity of the review, our Compliance team is actively working on your case and will notify you directly via email as soon as the checks are complete.
We sincerely regret the frustration this delay may cause and thank you for your continued patience and cooperation while the process is finalized.
Kind Regards,
EasyBit Team
| Cana | September 13, 2025 06:11 |
Just why send funds from an adjacent wallet further to the exchange if they have not passed aml verification. the process has been going on for a very long time. The funds have not been returned.
| EasyBit admin | September 13, 2025 07:29 |
Cana,
We understand your concern and the urgency you feel in having this matter resolved. Please allow us to clarify that your funds are not being held unlawfully — they are undergoing a mandatory compliance review, which we are legally obligated to conduct under Anti-Money Laundering (AML) regulations.
As the duration of such reviews can vary depending on the complexity of the checks, we are unable to provide a precise timeframe. However, please rest assured that our Compliance team is actively reviewing your case and you will be contacted directly via email as soon as the process is complete.
We regret any inconvenience this delay may cause and sincerely appreciate your patience and cooperation while the review is finalized.
Kind Regards,
EasyBit Team
We understand your concern and the urgency you feel in having this matter resolved. Please allow us to clarify that your funds are not being held unlawfully — they are undergoing a mandatory compliance review, which we are legally obligated to conduct under Anti-Money Laundering (AML) regulations.
As the duration of such reviews can vary depending on the complexity of the checks, we are unable to provide a precise timeframe. However, please rest assured that our Compliance team is actively reviewing your case and you will be contacted directly via email as soon as the process is complete.
We regret any inconvenience this delay may cause and sincerely appreciate your patience and cooperation while the review is finalized.
Kind Regards,
EasyBit Team
| Cana | September 13, 2025 08:06 |
It's just that the first time you studied for 1 day, and now the second one is already underway. Naturally, I am not happy and would like this process to accelerate.
| EasyBit admin | September 13, 2025 14:40 |
Cana,
We understand your concern and the urgency to have this matter resolved. Please be assured that your funds are not being held unlawfully. They are currently undergoing a mandatory compliance review, which we are legally required to conduct under Anti-Money Laundering (AML) regulations.
The duration of these reviews may vary depending on the complexity of the checks. While we cannot provide an exact timeframe, our Compliance Team is actively handling your case and will contact you directly via email once the review is complete.
We regret any inconvenience caused and sincerely appreciate your patience and cooperation throughout this process.
Kind regards,
EasyBit Team
We understand your concern and the urgency to have this matter resolved. Please be assured that your funds are not being held unlawfully. They are currently undergoing a mandatory compliance review, which we are legally required to conduct under Anti-Money Laundering (AML) regulations.
The duration of these reviews may vary depending on the complexity of the checks. While we cannot provide an exact timeframe, our Compliance Team is actively handling your case and will contact you directly via email once the review is complete.
We regret any inconvenience caused and sincerely appreciate your patience and cooperation throughout this process.
Kind regards,
EasyBit Team
| Cana | September 13, 2025 20:23 |
How many days can you wait, why are you silent!? provide a request from the exchange or something, why should I take your word for it!?
| EasyBit admin | September 13, 2025 22:31 |
Cana,
We understand your concern and the urgency to have this matter resolved. Please be assured that your funds are not being held unlawfully. They are currently undergoing a mandatory compliance review, which we are legally required to conduct under Anti-Money Laundering (AML) regulations.
The duration of these reviews may vary depending on the complexity of the checks. While we cannot provide an exact timeframe, our Compliance Team is actively handling your case and will contact you directly via email once the review is complete.
We regret any inconvenience caused and sincerely appreciate your patience and cooperation throughout this process.
Kind regards,
EasyBit Team
We understand your concern and the urgency to have this matter resolved. Please be assured that your funds are not being held unlawfully. They are currently undergoing a mandatory compliance review, which we are legally required to conduct under Anti-Money Laundering (AML) regulations.
The duration of these reviews may vary depending on the complexity of the checks. While we cannot provide an exact timeframe, our Compliance Team is actively handling your case and will contact you directly via email once the review is complete.
We regret any inconvenience caused and sincerely appreciate your patience and cooperation throughout this process.
Kind regards,
EasyBit Team
| Cana | September 15, 2025 04:45 |
Day 4 without news, how long can you wait already, okay Sat/Sun days off, but still!
| EasyBit admin | September 15, 2025 05:41 |
Cana,
We understand your concern and the urgency you feel in having this matter resolved. Please allow us to clarify that your funds are not being held unlawfully — they are undergoing a mandatory compliance review, which we are legally obligated to conduct under Anti-Money Laundering (AML) regulations.
As the duration of such reviews can vary depending on the complexity of the checks, we are unable to provide a precise timeframe. However, please rest assured that our Compliance team is actively reviewing your case and you will be contacted directly via email as soon as the process is complete.
We regret any inconvenience this delay may cause and sincerely appreciate your patience and cooperation while the review is finalized.
Kind Regards,
EasyBit Team
We understand your concern and the urgency you feel in having this matter resolved. Please allow us to clarify that your funds are not being held unlawfully — they are undergoing a mandatory compliance review, which we are legally obligated to conduct under Anti-Money Laundering (AML) regulations.
As the duration of such reviews can vary depending on the complexity of the checks, we are unable to provide a precise timeframe. However, please rest assured that our Compliance team is actively reviewing your case and you will be contacted directly via email as soon as the process is complete.
We regret any inconvenience this delay may cause and sincerely appreciate your patience and cooperation while the review is finalized.
Kind Regards,
EasyBit Team
| Cana | September 15, 2025 11:24 |
Oh, my God, you can wait so long, I've already provided everything for you. Speed up the process!
| EasyBit admin | September 15, 2025 12:10 |
Cana,
We understand your concern and the urgency you feel in having this matter resolved. Please allow us to clarify that your funds are not being held unlawfully — they are undergoing a mandatory compliance review, which we are legally obligated to conduct under Anti-Money Laundering (AML) regulations.
As the duration of such reviews can vary depending on the complexity of the checks, we are unable to provide a precise timeframe. However, please rest assured that our Compliance team is actively reviewing your case and you will be contacted directly via email as soon as the process is complete.
We regret any inconvenience this delay may cause and sincerely appreciate your patience and cooperation while the review is finalized.
Kind Regards,
EasyBit Team
We understand your concern and the urgency you feel in having this matter resolved. Please allow us to clarify that your funds are not being held unlawfully — they are undergoing a mandatory compliance review, which we are legally obligated to conduct under Anti-Money Laundering (AML) regulations.
As the duration of such reviews can vary depending on the complexity of the checks, we are unable to provide a precise timeframe. However, please rest assured that our Compliance team is actively reviewing your case and you will be contacted directly via email as soon as the process is complete.
We regret any inconvenience this delay may cause and sincerely appreciate your patience and cooperation while the review is finalized.
Kind Regards,
EasyBit Team
| Cana | September 15, 2025 17:30 |
I have studied your feedback, and there is no solution to the problem with aml. How can you explain this? where is bestchange looking, are dozens of people left without their funds even though they provided everything!? This is an absurd situation. No reports or anything, it's just awful and the answers are the same.
| Cana | September 15, 2025 17:32 |
I've already been waiting a week, and the funds were sent a month ago. maybe you'll already get my money back, I've passed the KYC check. I've provided everything you asked for, and now it's like you're ignoring me.
| EasyBit admin | September 15, 2025 19:00 |
Cana,
We understand your concern and the urgency you feel in having this matter resolved. Please allow us to clarify that your funds are not being held unlawfully — they are undergoing a mandatory compliance review, which we are legally obligated to conduct under Anti-Money Laundering (AML) regulations.
As the duration of such reviews can vary depending on the complexity of the checks, we are unable to provide a precise timeframe. However, please rest assured that our Compliance team is actively reviewing your case and you will be contacted directly via email as soon as the process is complete.
We regret any inconvenience this delay may cause and sincerely appreciate your patience and cooperation while the review is finalized.
Kind Regards,
EasyBit Team
We understand your concern and the urgency you feel in having this matter resolved. Please allow us to clarify that your funds are not being held unlawfully — they are undergoing a mandatory compliance review, which we are legally obligated to conduct under Anti-Money Laundering (AML) regulations.
As the duration of such reviews can vary depending on the complexity of the checks, we are unable to provide a precise timeframe. However, please rest assured that our Compliance team is actively reviewing your case and you will be contacted directly via email as soon as the process is complete.
We regret any inconvenience this delay may cause and sincerely appreciate your patience and cooperation while the review is finalized.
Kind Regards,
EasyBit Team
| Cana | September 16, 2025 06:11 |
Well, it's really been a week, how much longer do I have to wait for the issue to be resolved!?
| EasyBit admin | September 16, 2025 07:04 |
Cana,
We understand your concern and the urgency you feel in having this matter resolved. Please allow us to clarify that your funds are not being held unlawfully — they are undergoing a mandatory compliance review, which we are legally obligated to conduct under Anti-Money Laundering (AML) regulations.
As the duration of such reviews can vary depending on the complexity of the checks, we are unable to provide a precise timeframe. However, please rest assured that our Compliance team is actively reviewing your case and you will be contacted directly via email as soon as the process is complete.
We regret any inconvenience this delay may cause and sincerely appreciate your patience and cooperation while the review is finalized.
Kind Regards,
EasyBit Team
We understand your concern and the urgency you feel in having this matter resolved. Please allow us to clarify that your funds are not being held unlawfully — they are undergoing a mandatory compliance review, which we are legally obligated to conduct under Anti-Money Laundering (AML) regulations.
As the duration of such reviews can vary depending on the complexity of the checks, we are unable to provide a precise timeframe. However, please rest assured that our Compliance team is actively reviewing your case and you will be contacted directly via email as soon as the process is complete.
We regret any inconvenience this delay may cause and sincerely appreciate your patience and cooperation while the review is finalized.
Kind Regards,
EasyBit Team
| Cana | September 16, 2025 07:31 |
I can get at least some new information, not a copied message. Why are you working so hard!?
| EasyBit admin | September 16, 2025 09:24 |
Cana,
Thank you for your continued communication!
Your case remains under review by our Security team in line with standard procedures. Once the review is finalized, you will receive an update directly via email.
We appreciate your patience as this process is completed.
Kind Regards,
EasyBit Team
Thank you for your continued communication!
Your case remains under review by our Security team in line with standard procedures. Once the review is finalized, you will receive an update directly via email.
We appreciate your patience as this process is completed.
Kind Regards,
EasyBit Team
| Cana | September 16, 2025 13:22 |
It's just a circus, it's been a week, they haven't given me any reports, they only give me breakfast and the same answers!
| EasyBit admin | September 16, 2025 14:24 |
Cana,
Thank you for your continued communication!
Your case remains under review by our Security team in line with standard procedures. Once the review is finalized, you will receive an update directly via email.
We appreciate your patience as this process is completed.
Kind Regards,
EasyBit Team
Thank you for your continued communication!
Your case remains under review by our Security team in line with standard procedures. Once the review is finalized, you will receive an update directly via email.
We appreciate your patience as this process is completed.
Kind Regards,
EasyBit Team
| Cana | September 16, 2025 18:27 |
Can I just get a refund? if you don't like them, provided that I have already provided everything to you.
| BestChange admin | September 16, 2025 19:16 |
Hello,
Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is associated with illegitimate sources such as Mixer or marked with other high-risk labels. You can review the results of the analysis at the following link: https://bc.to/Vds2VM
In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.
The status of your complaint is changed to neutral with the capability of commenting. Nevertheless, we will remain available until the situation is resolved.
If you have any further questions, please contact us at [email protected]. We will be happy to assist you.
Sincerely, administration of the BestChange exchanger monitor.
Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is associated with illegitimate sources such as Mixer or marked with other high-risk labels. You can review the results of the analysis at the following link: https://bc.to/Vds2VM
In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.
The status of your complaint is changed to neutral with the capability of commenting. Nevertheless, we will remain available until the situation is resolved.
If you have any further questions, please contact us at [email protected]. We will be happy to assist you.
Sincerely, administration of the BestChange exchanger monitor.
| Cana | September 16, 2025 19:19 |
I have withdrawn these funds and provided everything to the easybit administration, but they have been dragging their feet for a week now, I am asking for a refund. The application profile on the website is changing for some reason! Something's going on, they're resetting the chat on my site.
I did kyc, provided a video, provided a bunch more information that they ask not to specify here in the dialog. And as a result, they are silent for a week.
I did kyc, provided a video, provided a bunch more information that they ask not to specify here in the dialog. And as a result, they are silent for a week.
| Cana | September 16, 2025 19:20 |
The application cannot be neutral, as I have provided everything to them. and in the opposite direction, I only got ignored. I'll switch to other platforms to write reviews, it's just not nice to treat customers that way.
| Cana | September 16, 2025 19:21 |
Why can't they make a refund or provide proof of the safety of my funds? which are from an adjacent wallet (did not pass AML verification), but then went into a general exchange account. I don't understand that either!
| Cana | September 16, 2025 19:30 |
1. I have passed the KYC verification. 2. Provided video PoV addresses, from which he sent, to which he wanted to receive. 3. Provided the SoF with a source of funds. 4. There was an additional request, and I immediately provided it from a to z. And it's not like I can't get my money back when I've fulfilled all their conditions!
| Cana | September 17, 2025 17:28 |
For 5+ days, they watched what they asked for themselves, so that they could send it to the service provider after that, I don't understand why not immediately, they are clearly dragging their time, this is some kind of paradox. I can't get my money back since July 29, it's terrible!
as soon as bestchange switched the status to neutral, they stopped responding in the ticket...
as soon as bestchange switched the status to neutral, they stopped responding in the ticket...
| EasyBit admin | September 17, 2025 17:40 |
Dear Cana,
Thank you for your continued communication!
Your case remains under review by our Security team in line with standard procedures. Once the review is finalized, you will receive an update directly via email.
We appreciate your patience as this process is completed.
Kind Regards,
EasyBit Team
Thank you for your continued communication!
Your case remains under review by our Security team in line with standard procedures. Once the review is finalized, you will receive an update directly via email.
We appreciate your patience as this process is completed.
Kind Regards,
EasyBit Team
| Cana | September 17, 2025 17:47 |
"
Thank you for the details you provided.
Our team has forwarded the information to our provider and we are awaiting for further updates. Once we have any, we will promptly let you know.
Thank you for your cooperation and patience.
Kind Regards,
Charles
EasyBit Security Team"
what is your team if you sent me an email with this text today!? Are you already confused yourself or what!? What nonsense, but if you have just started checking my data with your team, which I sent on the 11th in the morning, then this is a fiasco, since you wrote that you are already considering the case, some kind of misconception on your part and mistakes.
Thank you for the details you provided.
Our team has forwarded the information to our provider and we are awaiting for further updates. Once we have any, we will promptly let you know.
Thank you for your cooperation and patience.
Kind Regards,
Charles
EasyBit Security Team"
what is your team if you sent me an email with this text today!? Are you already confused yourself or what!? What nonsense, but if you have just started checking my data with your team, which I sent on the 11th in the morning, then this is a fiasco, since you wrote that you are already considering the case, some kind of misconception on your part and mistakes.
| EasyBit admin | September 17, 2025 19:46 |
Cana,
We would like to confirm that your case, along with all the information you previously provided, is currently under review by our dedicated team. As part of this process, we are also actively coordinating with our external provider.
As soon as we receive any updates from the provider or as the internal review progresses, you will be promptly informed via email through the ongoing correspondence with our team.
We understand your concerns, and we kindly ask that you continue all communication strictly via the existing email thread to ensure the security and consistency of the case handling.
Thank you for your understanding!
Kind Regards,
EasyBit Team
We would like to confirm that your case, along with all the information you previously provided, is currently under review by our dedicated team. As part of this process, we are also actively coordinating with our external provider.
As soon as we receive any updates from the provider or as the internal review progresses, you will be promptly informed via email through the ongoing correspondence with our team.
We understand your concerns, and we kindly ask that you continue all communication strictly via the existing email thread to ensure the security and consistency of the case handling.
Thank you for your understanding!
Kind Regards,
EasyBit Team
| Cana | September 18, 2025 09:02 |
What's up? Otherwise, you check it yourself for 5+ days, then you pass the information to the service provider, so do I have to wait or what?
| EasyBit admin | September 18, 2025 10:26 |
Cana,
We would like to confirm that your case, along with all the information you previously provided, is currently under review by our dedicated team. As part of this process, we are also actively coordinating with our external provider.
Once the team will receive updates from the provider or as our internal review advances, the team will immediately notify you by email through the ongoing correspondence.
We appreciate your concerns and kindly request that you keep all communication within the current email thread to maintain both the security and consistency of your case.
Thank you for your understanding!
Kind Regards,
EasyBit Team
We would like to confirm that your case, along with all the information you previously provided, is currently under review by our dedicated team. As part of this process, we are also actively coordinating with our external provider.
Once the team will receive updates from the provider or as our internal review advances, the team will immediately notify you by email through the ongoing correspondence.
We appreciate your concerns and kindly request that you keep all communication within the current email thread to maintain both the security and consistency of your case.
Thank you for your understanding!
Kind Regards,
EasyBit Team
| Cana | September 26, 2025 11:06 |
I sent you a video, but I don't understand why you're going around in circles. I'm hoping for a quick response; it's been so long!
| EasyBit admin | September 26, 2025 12:10 |
Cana,
We would like to let you know that your case, together with all the details you’ve already shared, is currently being reviewed by our team. During this process, we are also working closely with our external provider.
As soon as we receive updates from them or make progress in our internal review, you will be informed right away via email in the same correspondence thread.
We value your patience and kindly ask that you continue using the email chain for all communication, as it helps us keep your case secure and consistent.
Thank you for your cooperation.
Best regards,
EasyBit Support Team
We would like to let you know that your case, together with all the details you’ve already shared, is currently being reviewed by our team. During this process, we are also working closely with our external provider.
As soon as we receive updates from them or make progress in our internal review, you will be informed right away via email in the same correspondence thread.
We value your patience and kindly ask that you continue using the email chain for all communication, as it helps us keep your case secure and consistent.
Thank you for your cooperation.
Best regards,
EasyBit Support Team
| Cana | September 27, 2025 07:11 |
Well, what do we have there? Have you received a video and a statement from me? how long to wait, I provided all the same things that I gave earlier, just in the all together format and in a video.
| EasyBit admin | September 27, 2025 08:37 |
Dear Cana,
We would like to confirm that your case, along with all the information you have already provided, is currently under review by our team. As part of this process, we are also working closely with our external provider to ensure that all necessary checks are completed thoroughly and in line with regulatory requirements.
As soon as the team has an Update, you will be contacted immediately through the same email thread. This ensures that all communication remains secure, consistent, and directly linked to your case.
We truly value your patience and cooperation during this process and kindly ask that you continue to use the existing correspondence for all communication. This will allow our team to provide you with the most accurate and timely updates.
Kind regards,
EasyBit team
We would like to confirm that your case, along with all the information you have already provided, is currently under review by our team. As part of this process, we are also working closely with our external provider to ensure that all necessary checks are completed thoroughly and in line with regulatory requirements.
As soon as the team has an Update, you will be contacted immediately through the same email thread. This ensures that all communication remains secure, consistent, and directly linked to your case.
We truly value your patience and cooperation during this process and kindly ask that you continue to use the existing correspondence for all communication. This will allow our team to provide you with the most accurate and timely updates.
Kind regards,
EasyBit team
| Cana | September 27, 2025 10:57 |
Again, I get the same type of answers with a copy of the caps. I've provided everything already.
| EasyBit admin | September 27, 2025 12:56 |
Dear Cana,
We acknowledge the information you have provided and would like to assure you that Your case, is already under active review by our Compliance Team in coordination with our external provider.
As soon as there is any update or progress, you will be contacted immediately via the same email thread. For your security and to ensure accuracy, we kindly ask that all communication continues within this correspondence.
We understand your concern and truly appreciate your patience and cooperation while the review is finalized. We kindly ask that you continue to use the existing correspondence for all communication. This will allow our team to provide you with the most accurate and timely updates.
Kind regards,
EasyBit team
We acknowledge the information you have provided and would like to assure you that Your case, is already under active review by our Compliance Team in coordination with our external provider.
As soon as there is any update or progress, you will be contacted immediately via the same email thread. For your security and to ensure accuracy, we kindly ask that all communication continues within this correspondence.
We understand your concern and truly appreciate your patience and cooperation while the review is finalized. We kindly ask that you continue to use the existing correspondence for all communication. This will allow our team to provide you with the most accurate and timely updates.
Kind regards,
EasyBit team
| Cana | September 27, 2025 16:02 |
It's just that the month is already coming to an end. and we're all full of requests and expectations, it's kind of unpleasant.
| EasyBit admin | September 27, 2025 17:02 |
Dear Cana,
We understand that waiting without a clear timeframe can be unpleasant. Please note that every security-related case is reviewed individually and thoroughly, which means we are unable to provide a specific resolution time in advance.
Please rest assured that your case remains a priority for our Compliance Team and is currently being handled with the attention it requires.
As soon as there are any updates, you will be notified via the ongoing email thread. We kindly ask you to continue communicating within that correspondence, as it ensures the most accurate handling of your case.
Thank you for your understanding!
Kind regards,
EasyBit team
We understand that waiting without a clear timeframe can be unpleasant. Please note that every security-related case is reviewed individually and thoroughly, which means we are unable to provide a specific resolution time in advance.
Please rest assured that your case remains a priority for our Compliance Team and is currently being handled with the attention it requires.
As soon as there are any updates, you will be notified via the ongoing email thread. We kindly ask you to continue communicating within that correspondence, as it ensures the most accurate handling of your case.
Thank you for your understanding!
Kind regards,
EasyBit team
| Cana | September 27, 2025 17:21 |
Yes, I'll be waiting. I hope for a quick solution of course. Thanks for the feedback.
| EasyBit admin | September 27, 2025 17:57 |
Dear Cana,
Thank you for your understanding and patience!
We truly appreciate your trust and want to assure you that as soon as there are any updates regarding your case, you will be notified via email through the ongoing thread.
Kind regards,
EasyBit Team
Thank you for your understanding and patience!
We truly appreciate your trust and want to assure you that as soon as there are any updates regarding your case, you will be notified via email through the ongoing thread.
Kind regards,
EasyBit Team
| Cana | September 28, 2025 07:30 |
Hello, are there any updates?
| EasyBit admin | September 28, 2025 10:13 |
Cana,
The details you provided are currently under review by our Security & Compliance team. Once their review is finalized, you will receive an update directly from them by email with the next steps.
Kind Regards,
EasyBit Team
The details you provided are currently under review by our Security & Compliance team. Once their review is finalized, you will receive an update directly from them by email with the next steps.
Kind Regards,
EasyBit Team
CommentRemove
| MegaPig | |
166.1.156.* | September 11, 2025 07:57 |
Profanities and abusive language were removed by the monitor's administration
This exchange service has been illegally holding my money for two days now and won't explain why. Yesterday they said they would sort it out within 24 hours, but today they're saying two days! without explaining why! they just want to steal my money!
| MegaPig | September 11, 2025 08:12 |
Please help me to recieve back my money! They are just telling me some kind of bullsh... to wait and so on!
| EasyBit admin | September 11, 2025 09:00 |
Hello MegaPig,
We have received your feedback regarding your recent experience and would like to address your concerns.
In line with applicable Anti-Money Laundering (AML) regulations, we follow predefined procedures to ensure compliance and to prevent misuse of our services. These practices are outlined in our AML Policy.
Your transaction has been flagged for AML review following reports from third parties indicating a potential link to suspicious activities. This review procedure may take 1–2 days.
Your cooperation is important to help ensure a prompt resolution. Our team is available to assist you in collecting and submitting any required information. Please refer to the relevant correspondence for further instructions.
Thank you for your attention to this matter.
Kind Regards,
EasyBit Team
We have received your feedback regarding your recent experience and would like to address your concerns.
In line with applicable Anti-Money Laundering (AML) regulations, we follow predefined procedures to ensure compliance and to prevent misuse of our services. These practices are outlined in our AML Policy.
Your transaction has been flagged for AML review following reports from third parties indicating a potential link to suspicious activities. This review procedure may take 1–2 days.
Your cooperation is important to help ensure a prompt resolution. Our team is available to assist you in collecting and submitting any required information. Please refer to the relevant correspondence for further instructions.
Thank you for your attention to this matter.
Kind Regards,
EasyBit Team
Claim solved
| MegaPig | September 11, 2025 09:15 |
Nobody has contacted me wia email still! Why do you respond me here but not wia my email? Bring back my money.
| MegaPig | September 11, 2025 09:28 |
Bring me back my money frow where i sent it! I donw want to use your *** platform! And I will continue to expose your dishonesty! You need to undergo checks so that you can work with people!
| MegaPig | September 11, 2025 09:30 |
And my problem is not solved! best change, please pay attention to this. They are illegally holding my money and not returning it to the original wallet from which it was sent.
Claim renewed
| EasyBit admin | September 11, 2025 10:47 |
MegaPig,
We understand your frustration and the urgency of your request.
The transaction was flagged for review under our Anti-Money Laundering (AML) procedures, which we are legally obliged to follow in order to ensure the security of funds and compliance with regulations.
Our compliance team has already initiated the review process, and this usually takes 1–2 business days. You will be contacted via email regarding the required steps, and we kindly ask you to check your inbox (including spam/junk folders) for any messages from us.
We appreciate your patience and cooperation. Once the review is complete and the requirements are met, we will proceed accordingly with your case.
Kind Regards,
EasyBit Team
We understand your frustration and the urgency of your request.
The transaction was flagged for review under our Anti-Money Laundering (AML) procedures, which we are legally obliged to follow in order to ensure the security of funds and compliance with regulations.
Our compliance team has already initiated the review process, and this usually takes 1–2 business days. You will be contacted via email regarding the required steps, and we kindly ask you to check your inbox (including spam/junk folders) for any messages from us.
We appreciate your patience and cooperation. Once the review is complete and the requirements are met, we will proceed accordingly with your case.
Kind Regards,
EasyBit Team
Claim solved
| MegaPig | September 11, 2025 10:58 |
I don't want to cooperate with these people and this company. Just give me back my coins to where I sent them to the exchange. Every day they write to me that I have to wait 1 or 2 days. This can't go on forever.
Claim renewed
| EasyBit admin | September 11, 2025 12:03 |
MegaPig,
We understand your frustration and the urgency of your request.
The transaction was flagged for review under our Anti-Money Laundering (AML) procedures, which we are legally obliged to follow in order to ensure the security of funds and compliance with regulations.
Our compliance team has already initiated the review process, and this usually takes 1–2 business days. You will be contacted via email regarding the required steps, and we kindly ask you to check your inbox (including spam/junk folders) for any messages from us.
We appreciate your patience and cooperation. Once the review is complete and the requirements are met, we will proceed accordingly with your case.
Kind Regards,
EasyBit Team
We understand your frustration and the urgency of your request.
The transaction was flagged for review under our Anti-Money Laundering (AML) procedures, which we are legally obliged to follow in order to ensure the security of funds and compliance with regulations.
Our compliance team has already initiated the review process, and this usually takes 1–2 business days. You will be contacted via email regarding the required steps, and we kindly ask you to check your inbox (including spam/junk folders) for any messages from us.
We appreciate your patience and cooperation. Once the review is complete and the requirements are met, we will proceed accordingly with your case.
Kind Regards,
EasyBit Team
Claim solved
| MegaPig | September 12, 2025 07:19 |
I gave them everything, all the data, but they don't want to give me my money back! Just cancel the transaction and return it to where it came from!
Claim renewed
| EasyBit admin | September 12, 2025 08:56 |
Dear MegaPig,
Thank you for your message.
Your case remains under review with our Compliance team, and they are carefully assessing the documentation you have already provided. Please be assured that once their checks are fully complete, you will be contacted via email with the next steps.
We appreciate your cooperation and patience during this process.
Kind Regards,
EasyBit Team
Thank you for your message.
Your case remains under review with our Compliance team, and they are carefully assessing the documentation you have already provided. Please be assured that once their checks are fully complete, you will be contacted via email with the next steps.
We appreciate your cooperation and patience during this process.
Kind Regards,
EasyBit Team
Claim solved
| MegaPig | September 12, 2025 09:29 |
And how long are you going to keep putting off giving me my money? It's been three days now, even though you initially said it would take 24 hours!
Claim renewed
| EasyBit admin | September 12, 2025 11:14 |
Dear MegaPig,
We understand your concern about the time this review is taking, and we sincerely regret any frustration caused. While our initial estimate was 24 hours, in some cases the review may take longer depending on the complexity of the checks and the information required.
Please be assured that your case has not been ignored or delayed unnecessarily—our Compliance team is actively reviewing it in line with the regulatory and security protocols we are legally required to follow.
As soon as the review is complete, you will be contacted directly via email with the outcome and next steps. We truly appreciate your patience and cooperation while this process is finalized.
Kind Regards,
EasyBit Team
We understand your concern about the time this review is taking, and we sincerely regret any frustration caused. While our initial estimate was 24 hours, in some cases the review may take longer depending on the complexity of the checks and the information required.
Please be assured that your case has not been ignored or delayed unnecessarily—our Compliance team is actively reviewing it in line with the regulatory and security protocols we are legally required to follow.
As soon as the review is complete, you will be contacted directly via email with the outcome and next steps. We truly appreciate your patience and cooperation while this process is finalized.
Kind Regards,
EasyBit Team
Claim solved
| MegaPig | September 12, 2025 11:17 |
How long would it take? I need to know! This is my money which you hold illegally! I dont want to work with you! Just give me back my money from where it was sent!
Claim renewed
| EasyBit admin | September 12, 2025 12:43 |
Dear MegaPig,
We completely understand your concern and the urgency of having this matter resolved. Please be assured that your funds are not being held illegally — they are currently under mandatory compliance review, which we are legally required to conduct in accordance with Anti-Money Laundering (AML) regulations.
While we cannot provide an exact timeframe due to the complexity of the review, our Compliance team is actively working on your case and will notify you directly via email as soon as the checks are complete.
We sincerely regret the frustration this delay may cause and thank you for your continued patience and cooperation while the process is finalized.
Kind Regards,
EasyBit Team
We completely understand your concern and the urgency of having this matter resolved. Please be assured that your funds are not being held illegally — they are currently under mandatory compliance review, which we are legally required to conduct in accordance with Anti-Money Laundering (AML) regulations.
While we cannot provide an exact timeframe due to the complexity of the review, our Compliance team is actively working on your case and will notify you directly via email as soon as the checks are complete.
We sincerely regret the frustration this delay may cause and thank you for your continued patience and cooperation while the process is finalized.
Kind Regards,
EasyBit Team
Claim solved
| MegaPig | September 12, 2025 12:52 |
So you're saying it could take several days? You're not answering my question! How many days does the verification take? You have my money and you want me to just forget about it? That's not how it works! Give me an exact time frame!
Claim renewed
| MegaPig | September 12, 2025 14:59 |
Please help me get my money back! they are asking me to send them the same amount again! they are ***! i will not send them any more money because i simply don't have it! they took my money and are asking for more! cancel my exchange and return my money!
| MegaPig | September 12, 2025 15:01 |
I provided all the screenshots and txid and everything they needed from me! I don't need any exchange! Cancel it and give me back my coins! It's absurd that they are asking for more money to supposedly return my coins.
| EasyBit admin | September 12, 2025 20:04 |
MegaPig,
We have carefully reviewed your feedback regarding your recent experience and would like to provide clarity.
Our platform is required to operate under strict Anti-Money Laundering (AML) regulations. As part of these obligations, certain security procedures may be triggered when transactions reach predefined risk levels. These safeguards are not applied selectively but form part of our standard compliance framework to ensure that all activity remains lawful and secure.
In line with these regulations, we follow predefined checks designed to prevent misuse of our services and to maintain transparency across all transactions. While we recognize that such measures can occasionally cause inconvenience, they are essential for protecting our clients and preserving the integrity of our platform.
To move forward, please continue the discussion with our Security Team through the same email thread. They will guide you through the next steps and review the documents or details you have already provided. For your protection, please avoid sharing sensitive information.
We appreciate your cooperation and patience as we complete this review.
Kind Regards,
EasyBit Team
We have carefully reviewed your feedback regarding your recent experience and would like to provide clarity.
Our platform is required to operate under strict Anti-Money Laundering (AML) regulations. As part of these obligations, certain security procedures may be triggered when transactions reach predefined risk levels. These safeguards are not applied selectively but form part of our standard compliance framework to ensure that all activity remains lawful and secure.
In line with these regulations, we follow predefined checks designed to prevent misuse of our services and to maintain transparency across all transactions. While we recognize that such measures can occasionally cause inconvenience, they are essential for protecting our clients and preserving the integrity of our platform.
To move forward, please continue the discussion with our Security Team through the same email thread. They will guide you through the next steps and review the documents or details you have already provided. For your protection, please avoid sharing sensitive information.
We appreciate your cooperation and patience as we complete this review.
Kind Regards,
EasyBit Team
Claim solved
| MegaPig | September 13, 2025 06:53 |
What should I discuss if no one responds or writes to me? I have provided all the documents and txid! Please return my money! It has already been four days.
Claim renewed
| EasyBit admin | September 13, 2025 07:27 |
Dear MegaPig,
We have carefully reviewed your feedback regarding your recent experience and would like to provide some clarity.
Our platform is required to operate under strict Anti-Money Laundering (AML) regulations. As part of these obligations, certain security procedures may be triggered when transactions reach predefined risk levels. These safeguards are applied universally as part of our compliance framework and are not targeted at individual clients. Their purpose is to ensure that all activity remains lawful, transparent, and secure.
In line with these requirements, our Compliance team is conducting the necessary checks to finalize your case. While we recognize that this process can sometimes cause delays, these measures are essential to protect our clients and maintain the integrity of our platform.
To move forward, please continue corresponding with our Compliance Team through the same email thread, as they will provide direct guidance on the next steps and review the documents already submitted. For your protection, we kindly remind you not to share sensitive information outside of the official communication channel.
We sincerely appreciate your cooperation and patience as this review is completed.
Kind Regards,
EasyBit Team
We have carefully reviewed your feedback regarding your recent experience and would like to provide some clarity.
Our platform is required to operate under strict Anti-Money Laundering (AML) regulations. As part of these obligations, certain security procedures may be triggered when transactions reach predefined risk levels. These safeguards are applied universally as part of our compliance framework and are not targeted at individual clients. Their purpose is to ensure that all activity remains lawful, transparent, and secure.
In line with these requirements, our Compliance team is conducting the necessary checks to finalize your case. While we recognize that this process can sometimes cause delays, these measures are essential to protect our clients and maintain the integrity of our platform.
To move forward, please continue corresponding with our Compliance Team through the same email thread, as they will provide direct guidance on the next steps and review the documents already submitted. For your protection, we kindly remind you not to share sensitive information outside of the official communication channel.
We sincerely appreciate your cooperation and patience as this review is completed.
Kind Regards,
EasyBit Team
Claim solved
| MegaPig | September 13, 2025 07:41 |
Stop stalling! Give me my money back! I gave you everything you asked for! The fact that you keep coming up with new excuses not to return my money is a ***!
Claim renewed
| MegaPig | September 13, 2025 12:49 |
HEY! You are ignoring me! Nobody answer me! I provided all the neccesary info and you are not giving me money back!
| EasyBit admin | September 13, 2025 12:52 |
MegaPig,
We have carefully reviewed your feedback and would like to clarify the process.
Our platform operates under strict Anti-Money Laundering (AML) regulations. As part of these obligations, certain checks may be triggered when transactions meet predefined risk levels. These safeguards apply to all clients and are designed to keep all activity lawful, transparent, and secure.
In this case, our Compliance Team is conducting the necessary review to finalize your case. While this may cause some delay, these measures are essential to protect our clients and maintain the integrity of our platform.
Please continue corresponding with our Compliance Team through the same email thread, as they will guide you on the next steps and review the documents provided. For your security, kindly avoid sharing sensitive information outside this channel.
We appreciate your cooperation and patience during this process.
Kind Regards,
EasyBit Team
We have carefully reviewed your feedback and would like to clarify the process.
Our platform operates under strict Anti-Money Laundering (AML) regulations. As part of these obligations, certain checks may be triggered when transactions meet predefined risk levels. These safeguards apply to all clients and are designed to keep all activity lawful, transparent, and secure.
In this case, our Compliance Team is conducting the necessary review to finalize your case. While this may cause some delay, these measures are essential to protect our clients and maintain the integrity of our platform.
Please continue corresponding with our Compliance Team through the same email thread, as they will guide you on the next steps and review the documents provided. For your security, kindly avoid sharing sensitive information outside this channel.
We appreciate your cooperation and patience during this process.
Kind Regards,
EasyBit Team
Claim solved
| MegaPig | September 13, 2025 13:07 |
You only answering me her! Nobody answer me on email!
Claim renewed
| MegaPig | September 13, 2025 13:45 |
I dont wanw to communicate on email because you are ignoring me! CANCEL my trade! Give me back my money!
| EasyBit admin | September 13, 2025 14:38 |
MegaPig,
We understand your concern and wish to reassure you that you are not being ignored. Your case is currently under review by our Compliance Team, and this process requires time to ensure that all checks are completed in accordance with strict Anti-Money Laundering (AML) regulations.
These safeguards are applied to all clients and are essential to keep all activity lawful, transparent, and secure. While we recognize that this may cause delays, such measures are in place to protect both our clients and the integrity of our platform.
To move forward, please continue corresponding with our Compliance Team through the same email thread. This is the official and secure channel for your case, and they will provide you with direct updates as the review progresses.
We appreciate your patience and cooperation while this process is finalized.
Kind Regards,
EasyBit Team
We understand your concern and wish to reassure you that you are not being ignored. Your case is currently under review by our Compliance Team, and this process requires time to ensure that all checks are completed in accordance with strict Anti-Money Laundering (AML) regulations.
These safeguards are applied to all clients and are essential to keep all activity lawful, transparent, and secure. While we recognize that this may cause delays, such measures are in place to protect both our clients and the integrity of our platform.
To move forward, please continue corresponding with our Compliance Team through the same email thread. This is the official and secure channel for your case, and they will provide you with direct updates as the review progresses.
We appreciate your patience and cooperation while this process is finalized.
Kind Regards,
EasyBit Team
Claim solved
| MegaPig | September 13, 2025 14:46 |
All these things are important to you in order to complete the exchange! I don't want to work with you! Cancel the transaction and that's it! I don't need the exchange! Give me my money back!
Claim renewed
| EasyBit admin | September 13, 2025 16:13 |
Dear MegaPig,
We understand your frustration and the inconvenience this situation may be causing.
These procedures are necessary not only to process your transaction but also for any further actions related to it, including cancellation and refund. They are mandatory under Anti-Money Laundering (AML) regulations, which we must strictly follow.
By using our platform, you agreed to our Terms of Use and AML Policy, which clearly state that such procedures may be initiated when certain risk thresholds are met.
To ensure your case is handled securely and efficiently, please continue all communication strictly within the existing email thread with our Compliance Team. They will guide you through the next steps and respond as the review progresses.
We appreciate your patience and cooperation.
Kind Regards,
EasyBit Team
We understand your frustration and the inconvenience this situation may be causing.
These procedures are necessary not only to process your transaction but also for any further actions related to it, including cancellation and refund. They are mandatory under Anti-Money Laundering (AML) regulations, which we must strictly follow.
By using our platform, you agreed to our Terms of Use and AML Policy, which clearly state that such procedures may be initiated when certain risk thresholds are met.
To ensure your case is handled securely and efficiently, please continue all communication strictly within the existing email thread with our Compliance Team. They will guide you through the next steps and respond as the review progresses.
We appreciate your patience and cooperation.
Kind Regards,
EasyBit Team
Claim solved
| MegaPig | September 13, 2025 16:20 |
There can be no further action! I don't want to work with you! You've been messing with my head for three days now and haven't returned my money! Cancel it and give me my money back! This is my last money.
Claim renewed
| EasyBit admin | September 13, 2025 17:23 |
Dear MegaPig,
We understand your concern. However, no further action can be taken until the compliance review is completed.
We kindly ask you to continue communicating with our Compliance Team within the existing email thread. Please reply to that same email if you have any further questions.
We appreciate your patience and cooperation.
Kind Regards,
EasyBit Team
We understand your concern. However, no further action can be taken until the compliance review is completed.
We kindly ask you to continue communicating with our Compliance Team within the existing email thread. Please reply to that same email if you have any further questions.
We appreciate your patience and cooperation.
Kind Regards,
EasyBit Team
Claim solved
| MegaPig | September 13, 2025 18:18 |
This is absurd! Do you want to keep stalling forever? I need my money! Cancel the exchange, you have no right to take my money away from me!
Claim renewed
| EasyBit admin | September 13, 2025 19:21 |
Dear MegaPig,
We understand your concern. However, no further action can be taken until the compliance review is completed.
We kindly ask you to continue communicating with our Compliance Team within the existing email thread. Please reply to that same email if you have any further questions.
We appreciate your patience and cooperation.
Kind Regards,
EasyBit Team
We understand your concern. However, no further action can be taken until the compliance review is completed.
We kindly ask you to continue communicating with our Compliance Team within the existing email thread. Please reply to that same email if you have any further questions.
We appreciate your patience and cooperation.
Kind Regards,
EasyBit Team
Claim solved
| MegaPig | September 13, 2025 19:55 |
I do reply but nobody answer me! I don't want to work with you! You've been messing with my head for three days now and haven't returned my money! Cancel it and give me my money back!
Claim renewed
| EasyBit admin | September 13, 2025 21:02 |
Dear MegaPig,
We understand your concern. However, no further action can be taken until the compliance review is completed.
We kindly ask you to continue communicating with our Compliance Team within the existing email thread. Please reply to that same email if you have any further questions.
We appreciate your patience and cooperation.
Kind Regards,
EasyBit Team
We understand your concern. However, no further action can be taken until the compliance review is completed.
We kindly ask you to continue communicating with our Compliance Team within the existing email thread. Please reply to that same email if you have any further questions.
We appreciate your patience and cooperation.
Kind Regards,
EasyBit Team
Claim solved
| MegaPig | September 14, 2025 06:52 |
How can I continue if I write and no one responds to me! I am compelled to write here so that at least someone will pay attention to this situation and other users will see your terrible and unlawful approach to work! And how you illegally appropriate money!
Claim renewed
| EasyBit admin | September 14, 2025 08:18 |
MegaPig,
We understand your concern. However, no further action can be taken until the compliance review is completed.
We kindly ask you to continue communicating with our Compliance Team within the existing email thread. Please reply to that same email if you have any further questions.
We appreciate your patience and cooperation.
Kind Regards,
EasyBit Team
We understand your concern. However, no further action can be taken until the compliance review is completed.
We kindly ask you to continue communicating with our Compliance Team within the existing email thread. Please reply to that same email if you have any further questions.
We appreciate your patience and cooperation.
Kind Regards,
EasyBit Team
Claim solved
| MegaPig | September 14, 2025 08:30 |
How long will this continue? You took my money and simply refuse to respond or communicate with me! This is absurd!
Claim renewed
| EasyBit admin | September 14, 2025 09:31 |
MegaPig,
We understand your concern. However, no further action can be taken until the compliance review is completed.
We kindly ask you to continue communicating with our Compliance Team within the existing email thread. Please reply to that same email if you have any further questions.
We appreciate your patience and cooperation.
Kind Regards,
EasyBit Team
We understand your concern. However, no further action can be taken until the compliance review is completed.
We kindly ask you to continue communicating with our Compliance Team within the existing email thread. Please reply to that same email if you have any further questions.
We appreciate your patience and cooperation.
Kind Regards,
EasyBit Team
Claim solved
| MegaPig | September 14, 2025 09:37 |
So you can drag this out for years! How long will this go on?
Claim renewed
| EasyBit admin | September 14, 2025 11:15 |
MegaPig,
We understand your concern. However, no further action can be taken until the compliance review is completed.
We kindly ask you to continue communicating with our Compliance Team within the existing email thread. Please reply to that same email if you have any further questions.
We appreciate your patience and cooperation.
Kind Regards,
EasyBit Team
We understand your concern. However, no further action can be taken until the compliance review is completed.
We kindly ask you to continue communicating with our Compliance Team within the existing email thread. Please reply to that same email if you have any further questions.
We appreciate your patience and cooperation.
Kind Regards,
EasyBit Team
Claim solved
| MegaPig | September 14, 2025 14:37 |
I ask the Best Change administration to pay attention to this! You are simply stalling for time and illegally withholding my money! Give me back my money!
Claim renewed
| EasyBit admin | September 14, 2025 15:55 |
Dear MegaPig,
We understand your concern. However, at the moment your case is under the compliance review.
We kindly ask you to continue communicating with our Compliance Team within the existing email thread. Please reply to that same email if you have any further questions.
We appreciate your patience and cooperation.
Kind Regards,
EasyBit Team
We understand your concern. However, at the moment your case is under the compliance review.
We kindly ask you to continue communicating with our Compliance Team within the existing email thread. Please reply to that same email if you have any further questions.
We appreciate your patience and cooperation.
Kind Regards,
EasyBit Team
Claim solved
| MegaPig | September 15, 2025 07:03 |
There's nothing to discuss! I don't want to work with you! Cancel the exchange and that's the end of it! You took my money! It's illegal!
Claim renewed
| MegaPig | September 15, 2025 07:05 |
This has been going on since last week! I ask the Best Change administration to note that I do not want to work with them and demand that the transaction be canceled! I am simply losing my money!
| EasyBit admin | September 15, 2025 08:40 |
MegaPig,
We understand your concern. However, no further action can be taken until the compliance review is completed.
We kindly ask you to continue communicating with our Compliance Team within the existing email thread. Please reply to that same email if you have any further questions.
We appreciate your patience and cooperation.
Kind Regards,
EasyBit Team
We understand your concern. However, no further action can be taken until the compliance review is completed.
We kindly ask you to continue communicating with our Compliance Team within the existing email thread. Please reply to that same email if you have any further questions.
We appreciate your patience and cooperation.
Kind Regards,
EasyBit Team
Claim solved
| MegaPig | September 15, 2025 11:07 |
When will it be finished? It's been going on since last year! You're just wasting our money.
Claim renewed
| EasyBit admin | September 15, 2025 12:09 |
MegaPig,
We understand your concern. However, no further action can be taken until the compliance review is completed.
We kindly ask you to continue communicating with our Compliance Team within the existing email thread. Please reply to that same email if you have any further questions.
We appreciate your patience and cooperation.
Kind Regards,
EasyBit Team
We understand your concern. However, no further action can be taken until the compliance review is completed.
We kindly ask you to continue communicating with our Compliance Team within the existing email thread. Please reply to that same email if you have any further questions.
We appreciate your patience and cooperation.
Kind Regards,
EasyBit Team
Claim solved
| MegaPig | September 17, 2025 07:18 |
I even provided them with a video as they requested, but they keep asking for more and more! This time, they decided that I need to recreate the path, even though I already showed them the entire thing! It's a vicious circle! Best Change administration, please help me get my money back! They have been illegally holding it for a week now and are trying to appropriate it.
Claim renewed
| EasyBit admin | September 17, 2025 08:10 |
MegaPig,
We understand your concerns. Please note that your case is not being ignored or withheld. It remains under review by our Security team in accordance with mandatory regulatory procedures.
The additional requests for information are part of the verification process required to complete the review. We kindly ask for your cooperation, as providing the requested details is the only way for the team to finalize your case.
As soon as the review is complete, you will receive an update directly via email from our Security team.
Thank you for your cooperation!
Kind Regards,
EasyBit Team
We understand your concerns. Please note that your case is not being ignored or withheld. It remains under review by our Security team in accordance with mandatory regulatory procedures.
The additional requests for information are part of the verification process required to complete the review. We kindly ask for your cooperation, as providing the requested details is the only way for the team to finalize your case.
As soon as the review is complete, you will receive an update directly via email from our Security team.
Thank you for your cooperation!
Kind Regards,
EasyBit Team
Claim solved
| MegaPig | September 22, 2025 07:18 |
3 days age you promissed to refund within few hours! And still i didnt recieved me money!
| MegaPig | September 22, 2025 07:20 |
Why its taking so long?
Claim renewed
| EasyBit admin | September 22, 2025 08:26 |
Dear MegaPig,
We would like to inform you that the funds have been refunded.
We appreciate your patience and understanding during the review process.
We kindly ask that you consider updating or removing your review to reflect the resolution of this matter.
Kind Regards,
EasyBit Team
We would like to inform you that the funds have been refunded.
We appreciate your patience and understanding during the review process.
We kindly ask that you consider updating or removing your review to reflect the resolution of this matter.
Kind Regards,
EasyBit Team
Claim solved
CommentRemove
| Antony |  |
185.217.68.* | August 12, 2025 08:11 |
Responsive, helpful, fast transactions.
| EasyBit admin | August 12, 2025 08:15 |
Dear Antony,
We are happy to read comments like yours!
Thank you so much for the warm feedback! We hope to see you again at EasyBit!
Kind regards,
EasyBit Team
We are happy to read comments like yours!
Thank you so much for the warm feedback! We hope to see you again at EasyBit!
Kind regards,
EasyBit Team
CommentRemove
| Pavlo |  |
87.249.132.* | August 11, 2025 09:19 |
Everything was great the exchange process was smooth, the support team was helpful, and the rates were competitive. Highly recommended!
| EasyBit admin | August 11, 2025 09:31 |
Dear Pavlo,
Thank you so much for the positive feedback! We are glad to hear that you are satisfied with our service.
You are more than welcome to visit EasyBit again!
Kind regards,
EasyBit Team
Thank you so much for the positive feedback! We are glad to hear that you are satisfied with our service.
You are more than welcome to visit EasyBit again!
Kind regards,
EasyBit Team
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| Petr |  |
138.199.27.* | July 20, 2025 00:20 |
The AML case arose due to high-risk markers in the assets that the user had sent
KYC is required
I used EasyBit via an aggregator. KYC was processed quickly, but once the Source of Funds (SoF) request came in, my transaction was frozen.
I submitted all documents: a fiat transfer receipt, chat confirmation, wallet screenshots, and my OKX profile. Still, the compliance review took a long time, and support responses were slow and very formal.
Trocador escalated the case, but progress remained sluggish. Eventually, I had to provide a full SoF package, including a passport scan, selfie with ID, and a declaration of purpose, just to prove the funds were clean.
Important: the money originated from a personal fiat transaction — no mixers, no dark market links — yet it was flagged by EasyBit's AML provider as “high risk”.
Be aware: EasyBit’s system might flag ordinary transfers and make you go through a heavy compliance process even for small transactions.
Recommendation: If you’re prepared to submit full documentation and wait, it’s usable. Otherwise, consider using an exchange with faster and more transparent risk policies.
I submitted all documents: a fiat transfer receipt, chat confirmation, wallet screenshots, and my OKX profile. Still, the compliance review took a long time, and support responses were slow and very formal.
Trocador escalated the case, but progress remained sluggish. Eventually, I had to provide a full SoF package, including a passport scan, selfie with ID, and a declaration of purpose, just to prove the funds were clean.
Important: the money originated from a personal fiat transaction — no mixers, no dark market links — yet it was flagged by EasyBit's AML provider as “high risk”.
Be aware: EasyBit’s system might flag ordinary transfers and make you go through a heavy compliance process even for small transactions.
Recommendation: If you’re prepared to submit full documentation and wait, it’s usable. Otherwise, consider using an exchange with faster and more transparent risk policies.
| EasyBit admin | July 20, 2025 03:12 |
Hello Petr,
Thank you for sharing your experience. We truly appreciate your detailed feedback and understand how frustrating delays and extended compliance reviews can be.
At EasyBit, we take regulatory compliance and anti-money laundering (AML) obligations very seriously. While we strive to process all transactions as efficiently as possible, certain cases may be subject to additional review by our compliance team or third-party AML providers, especially when flagged as higher risk — even if the origin of funds is entirely legitimate.
We understand that our documentation requirements may feel extensive, particularly for smaller transactions, and we’re actively working on improving the clarity and speed of our processes. Your feedback helps us identify pain points and make those improvements. Our team will get back to you once their review process is complete.
Thank you for your understanding and cooperation throughout the process.
Best Regards,
Team EasyBit
Thank you for sharing your experience. We truly appreciate your detailed feedback and understand how frustrating delays and extended compliance reviews can be.
At EasyBit, we take regulatory compliance and anti-money laundering (AML) obligations very seriously. While we strive to process all transactions as efficiently as possible, certain cases may be subject to additional review by our compliance team or third-party AML providers, especially when flagged as higher risk — even if the origin of funds is entirely legitimate.
We understand that our documentation requirements may feel extensive, particularly for smaller transactions, and we’re actively working on improving the clarity and speed of our processes. Your feedback helps us identify pain points and make those improvements. Our team will get back to you once their review process is complete.
Thank you for your understanding and cooperation throughout the process.
Best Regards,
Team EasyBit
| BestChange admin | July 21, 2025 07:54 |
Hello,
Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as DarkMarket, Sanctions, Enforcement action, or marked with other high-risk labels.
In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.
Sincerely, administration of the BestChange exchanger monitor.
Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as DarkMarket, Sanctions, Enforcement action, or marked with other high-risk labels.
In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.
Sincerely, administration of the BestChange exchanger monitor.
| Petr | July 22, 2025 14:34 |
I had some difficulties during the verification process, but in the end, EasyBit handled the situation professionally and issued the refund as promised. I appreciate their integrity and the fact that they followed through. Thank you for resolving it fairly.
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| Jorge |  |
200.117.138.* | July 12, 2025 23:45 |
Was using their service a long time ago. They have nice support and good rates.
| EasyBit admin | July 13, 2025 00:44 |
Hello Jorge,
It is our pleasure to read feedback like yours.
Thank you so much for trusting EasyBit!
Kind regards,
EasyBit Team
It is our pleasure to read feedback like yours.
Thank you so much for trusting EasyBit!
Kind regards,
EasyBit Team
CommentRemove
| Marta | |
91.90.122.* | July 8, 2025 22:30 |
Always on time, with the best rates! So thankful for the service.
| EasyBit admin | August 24, 2025 19:59 |
Hello Marta,
Thank you so much for your kind review! We are trying our best to provide you with the best rates on the market in every transaction!
Kind regards,
EasyBit Team
Thank you so much for your kind review! We are trying our best to provide you with the best rates on the market in every transaction!
Kind regards,
EasyBit Team
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| Coinboy |  |
149.88.103.* | July 7, 2025 18:29 |
Tried EasyBit for a few swaps and was impressed with how simple and smooth everything felt. The platform is clean, easy to navigate, and most importantly fast. Every exchange so far went through without issues, and support was helpful when i had a quick question.
| EasyBit admin | July 7, 2025 23:51 |
Hello Coinboy,
Thank you so much for the positive feedback! We are glad to hear that you are satisfied with our service.
You are more than welcome to visit EasyBit again!
Kind regards,
EasyBit Team
Thank you so much for the positive feedback! We are glad to hear that you are satisfied with our service.
You are more than welcome to visit EasyBit again!
Kind regards,
EasyBit Team
CommentRemove
| John | |
190.18.70.* | June 26, 2025 00:02 |
Relatively fast and confident exchange service. Used it for a while, im likely to return to swap even more.
Also i'd like to thank support team for alswering my questions that appeared during swaps.
Also i'd like to thank support team for alswering my questions that appeared during swaps.
| EasyBit admin | June 26, 2025 00:04 |
Hello John,
It is our pleasure to read feedback like yours.
Thank you so much for trusting EasyBit!
Kind regards,
EasyBit Team
It is our pleasure to read feedback like yours.
Thank you so much for trusting EasyBit!
Kind regards,
EasyBit Team
CommentRemove
| Joe | |
149.22.91.* | June 17, 2025 00:54 |
Fast and reliable exchage service that Ive been using for years. Definetly recommend.
| EasyBit admin | June 17, 2025 00:56 |
Hello Joe,
Thank you for your kind review and recommendation! Great experiences are keeping us motivated!
Kind regards,
EasyBit Team
Thank you for your kind review and recommendation! Great experiences are keeping us motivated!
Kind regards,
EasyBit Team
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| Andrew | |
192.42.116.* | June 7, 2025 15:16 |
Great service! Always fast and with good rates.
Big thanks to the support team! Last time I used the wrong network and thought that I lost my crypto, but support helped me super quickly. Thanks and highly recommend.
Big thanks to the support team! Last time I used the wrong network and thought that I lost my crypto, but support helped me super quickly. Thanks and highly recommend.
| EasyBit admin | June 7, 2025 15:22 |
Hello Andrew,
Thank you so much for this review and for trusting EasyBit for your exchanges!
It always makes us happy to find out that our customers are satisfied with our service!
Kind regards,
EasyBit Team
Thank you so much for this review and for trusting EasyBit for your exchanges!
It always makes us happy to find out that our customers are satisfied with our service!
Kind regards,
EasyBit Team
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| Marx | |
95.181.234.* | June 5, 2025 15:55 |
Excellent Exchanger. Surprised by their support. I created order for usdt to xrp and ended up sending usdc. Their team was very helpful. Thank you guys.
| EasyBit admin | June 7, 2025 15:21 |
Hello Marx,
Thank you for taking the time to share this feedback, it’s highly appreciated!
We are dedicated to serving your needs in the best way possible!
Kind regards,
EasyBit Team
Thank you for taking the time to share this feedback, it’s highly appreciated!
We are dedicated to serving your needs in the best way possible!
Kind regards,
EasyBit Team
CommentRemove
| Karen |  |
212.102.52.* | June 1, 2025 11:08 |
Excellent exchanger, swapped my 500 bucks for BTC. Fast exchange with very low fee. Created my order with 50$ accidentally but the team was helpful enough to manually complete my exchange.
| EasyBit admin | June 1, 2025 11:13 |
Hello Karen,
Thank you for taking the time to share this feedback, it’s highly appreciated!
We are dedicated to serving your needs in the best way possible!
Kind regards,
EasyBit Team
Thank you for taking the time to share this feedback, it’s highly appreciated!
We are dedicated to serving your needs in the best way possible!
Kind regards,
EasyBit Team
CommentRemove
| Moye | |
143.244.39.* | May 28, 2025 16:06 |
Excellent exchanger. Swapped my 100 bucks for BTC was my first experience but their price was better than my wallet exchanger. 5 star.
| EasyBit admin | May 28, 2025 16:54 |
Hello Moye,
Thank you for taking the time to share this feedback, it’s highly appreciated!
We are dedicated to serving your needs in the best way possible!
Kind regards,
EasyBit Team
Thank you for taking the time to share this feedback, it’s highly appreciated!
We are dedicated to serving your needs in the best way possible!
Kind regards,
EasyBit Team
CommentRemove
| Marcus | |
156.146.41.* | May 19, 2025 15:50 |
I exchanged my tron, price and speed both were excellent. I also got a little bit more than expected. Thank you guys.
| EasyBit admin | May 28, 2025 16:55 |
Hello Marcus,
Thank you so much for the positive feedback! We are glad to hear that you are satisfied with our service.
You are more than welcome to visit EasyBit again!
Kind regards,
EasyBit Team
Thank you so much for the positive feedback! We are glad to hear that you are satisfied with our service.
You are more than welcome to visit EasyBit again!
Kind regards,
EasyBit Team
CommentRemove
| Martin |  |
84.247.97.* | May 14, 2025 14:33 |
Best service. I used for converting my btc to usdt best prices. Support team was very awesome.
| EasyBit admin | May 28, 2025 16:55 |
Hello Martin,
It is our pleasure to read feedback like yours.
Thank you so much for trusting EasyBit!
Kind regards,
EasyBit Team
It is our pleasure to read feedback like yours.
Thank you so much for trusting EasyBit!
Kind regards,
EasyBit Team
CommentRemove
| Luke | |
156.146.60.* | May 12, 2025 19:58 |
All great. my coins exchanged and received them within minutes! Thank youuu!
| EasyBit admin | May 28, 2025 16:55 |
Hello Luke,
We are glad that you had a nice experience with our service and hope to see you again soon!
Kind regards,
EasyBit Team
We are glad that you had a nice experience with our service and hope to see you again soon!
Kind regards,
EasyBit Team
CommentRemove
| Nikush |  |
176.125.228.* | May 8, 2025 22:10 |
Great service, good rates and fast!
| EasyBit admin | May 10, 2025 16:04 |
Hello Nikush,
We are glad that you had a nice experience with our service and hope to see you again soon!
Kind regards,
EasyBit Team
We are glad that you had a nice experience with our service and hope to see you again soon!
Kind regards,
EasyBit Team
CommentRemove
| Oliver | |
173.239.201.* | May 8, 2025 15:16 |
Best ever service. I used it to swap my ether to btc. Got more than expected. I recommend.
| EasyBit admin | May 10, 2025 16:03 |
Hello Oliver,
Thank you for your kind review and recommendation! Great experiences are keeping us motivated!
Kind regards,
EasyBit Team
Thank you for your kind review and recommendation! Great experiences are keeping us motivated!
Kind regards,
EasyBit Team
CommentRemove
| Dreamon | |
165.232.46.* | May 8, 2025 06:54 |
Used Easybit a few times now, and honestly it just works great. Fast exchange, no weird issues, and support replies fast if you need help. Way better than most places I tried before. Solid service.
| EasyBit admin | May 8, 2025 07:05 |
Hello Dreamon,
We are happy to read comments like yours!
Thank you so much for the warm feedback! We hope to see you again at EasyBit!
Kind regards,
EasyBit Team
We are happy to read comments like yours!
Thank you so much for the warm feedback! We hope to see you again at EasyBit!
Kind regards,
EasyBit Team
CommentRemove
| Ocatsrin |  |
2.135.147.* | April 29, 2025 06:13 |
Super fast and convenient service.
| EasyBit admin | April 29, 2025 06:31 |
Hello Ocatsrin,
Thank you for taking the time to share this feedback, it’s highly appreciated!
We are dedicated to serving your needs in the best way possible!
Kind regards,
EasyBit Team
Thank you for taking the time to share this feedback, it’s highly appreciated!
We are dedicated to serving your needs in the best way possible!
Kind regards,
EasyBit Team
CommentRemove
| Kevin |  |
178.253.32.* | April 28, 2025 09:18 |
I exchanged CNO for Binance Smart Chain (BSC) smoothly and the whole process only took about two minutes with no problems.
| EasyBit admin | April 28, 2025 09:24 |
Hello Kevin,
It is our absolute pleasure to read feedback like yours and to see that our hard work is appreciated by our clients!
Thank you so much for trusting EasyBit and hope to see you again soon!
Kind regards,
EasyBit Team
It is our absolute pleasure to read feedback like yours and to see that our hard work is appreciated by our clients!
Thank you so much for trusting EasyBit and hope to see you again soon!
Kind regards,
EasyBit Team
CommentRemove
| Ojas | |
156.67.111.* | April 26, 2025 05:51 |
Thank you for the excellent service! one of my friends recommended this platform to me and I couldn't be more satisfied. It's easy to use, and the team is always polite and professional.
| EasyBit admin | April 28, 2025 09:28 |
Hello Ojas,
We are happy to read comments like yours!
Thank you so much for the warm feedback! We hope to see you again at EasyBit!
Kind regards,
EasyBit Team
We are happy to read comments like yours!
Thank you so much for the warm feedback! We hope to see you again at EasyBit!
Kind regards,
EasyBit Team
CommentRemove
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