EasyBit exchanger

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Arnold,

Thank you for your feedback. Your case is currently being reviewed by our senior team, and they are doing everything possible to resolve it as quickly as we can.

Please note that certain transactions may be temporarily restricted as part of our automated Anti-Money Laundering (AML) and security protocols, which are designed to keep all users and partners safe. We assure you that your funds are being handled in full accordance with applicable compliance standards.

For the fastest assistance, please continue communicating directly with our compliance team via your email thread, so we can update you as soon as the review is complete.

Thank you for your understanding and patience while we complete the necessary checks.

Kind Regards,
EasyBit Team

Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as DarkMarket, Sanctions, Enforcement action, or marked with other high-risk labels.

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello NotSoEasyBit,

We understand your frustration for the inconvenience you’re experiencing. Your case is currently being reviewed by our senior team, and they are doing everything possible to resolve it as quickly as we can.

Please note that certain transactions may be temporarily restricted as part of our automated Anti-Money Laundering (AML) and security protocols, which are designed to keep all users and partners safe. We assure you that your funds are being handled in full accordance with applicable compliance standards.

For the fastest assistance, please continue communicating directly with our compliance team via your email thread, so we can update you as soon as the review is complete.

Thank you for your understanding and patience while we complete the necessary checks.

Kind Regards,

EasyBit Team

Continue communicating? There was no direct update from you for 7 days. I have financial obligations, you are ruining my business and life at this point because of some customer's stupid $70.

Dear User,

Thank you for your feedback!

Our team has already responded to email and requested that you complete the required steps so we can proceed further with the review. Please check your inbox (and spam/junk folder, just in case) for their latest message and follow the instructions provided.

Once the requested information is received, our team will continue processing your case as a priority.

Thank you for your cooperation and understanding.

Kind regards,
EasyBit Team

You have not responded to me directly, only to my customer in question. And he doesn't want to complete KYC. So my $4000 (that got nothing to do with him) are stuck forever because of it?

Dear User,

Your case is currently under active review by our security and compliance team. As stated earlier, before any further action can be taken, the issue related to the reported transaction must be fully reviewed and resolved in accordance with our established Anti-Money Laundering (AML) procedures, which all users acknowledge and agree to when using our platform.

EasyBit operates as a fully regulated company under strict international compliance and AML standards, setting us apart from offshore operators. Each flagged transaction undergoes a mandatory resolution process that may involve multiple transactions, wallets, partners, and relevant regulatory authorities. Due to the interconnected nature of these reviews, the process requires thorough verification, coordination, and time to ensure complete accuracy and compliance.

We want to emphasize that throughout our entire operation, there has not been a single instance of missing or lost funds. All user assets remain secure while the review is in progress, and updates will be provided as soon as the process is finalized.

Kind regards,
EasyBit Team

It has been 15 days with no direct response or update. They only respond to a few of my customers whom I told to email them. But they cannot grasp the concept of an item purchase or that the source and receiving addresses belong to different people. Also, they themselves make it clear their "senior" team, that reviews the cases, and the actual support agents have no communication between them at all. Absolutely wild.

I have explained everything perfectly in my first email and it would be much easier if you communicated with me since I'm the central figure here and can provide you all the information.

This company has the worst support ever, period. No competition.

Hello,

We understand your concern.

Please note that the steps requested by our security team have not yet been completed. To move forward, we kindly ask that you follow the instructions provided by them in your email thread so they can assist you further and complete the review process.

Once the required information is received, our team will proceed with your case as a priority.

Thank you for your cooperation and understanding.

Kind regards,
The EasyBit Team

Dear User,

Based on our information, you have been refunded. The exchanger can provide you with a transaction hash.

Sincerely, administration of the BestChange exchanger monitor.

Dear Mappi,

Thank you for taking the time to share this feedback, it’s highly appreciated!
We are dedicated to serving your needs in the best way possible!

Kind regards,
EasyBit Team

Dear Aleksej,

Thank you so much for this review and for trusting EasyBit for your exchanges! Satisfied customers are our priority. Hope to see you again soon!

Kind regards,
EasyBit Team

Dear, Jeremy,

Thank you for taking the time to share this feedback, it’s highly appreciated!

We are dedicated to serving your needs in the best way possible!

Kind regards,
EasyBit Team

Pls help me.

You said to provide a different transfer address ***
or return the money to the wallet I sent you from ***

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Where admin a m waiting.

Hello Anton,

Thank you for sharing your experience with us.

Your order was stopped at the sending process to protect the assets as the address you inserted was deemed high risk. Once the team received the new address, the order was promptly completed.

Kind regards,
EasyBit Team

Dear Omi,

Thank you for your kind review and recommendation! Great experiences are keeping us motivated!

Kind regards,
EasyBit Team

Hello Cana,

Thank you for reaching out and sharing your experience.

At EasyBit, we take the security of our users and their funds very seriously. Our platform has been operating for over 5 years without a single incident of missing or locked funds, reflecting our strict adherence to security protocols and regulatory compliance.

Every case submitted to us, including documentation such as wallet details or verification videos, is handled directly by our Security & Compliance team. This ensures that all transactions and related issues are carefully reviewed and resolved in accordance with regulatory and internal standards. Please note that depending on the complexity of the case, this process can take some time.

While your situation is being reviewed, we remind all users that sensitive information, including wallet addresses or verification videos, should not be shared publicly which may expose the user to unnecessary risks. Communication should continue exclusively through the ongoing official email correspondence with our Security team, as this is the secure and recognized channel for resolution.

For any further queries regarding your case, please redirect them only to the ongoing official email thread with our Security team. This ensures your concerns are addressed safely and promptly.

Kind Regards,
EasyBit Team

I sent you to the post office what you asked when to wait for a return or continuation of the exchange.

I sent you funds to an adjacent wallet and from there my funds disappeared and continued to move, how can you explain it? You just stole funds and began to use them, but you write to me about the freezing what kind of nonsense!

Cana,

We want to emphasize that EasyBit never uses on hold user funds under any circumstances.

Every case submitted to us, including documentation such as wallet details or verification videos, is handled directly by our Security & Compliance team. This ensures that all transactions and related issues are carefully reviewed and resolved in accordance with regulatory and internal standards. Please note that depending on the complexity of the case, this process can take some time.

Communication should continue exclusively through the ongoing official email correspondence with our Security team, as this is the secure and recognized channel for resolution. Our team will respond to you via email regarding your specific case. For any further queries, please direct them only to the ongoing official email thread with our Security team. This ensures your concerns are addressed safely and promptly.

Kind Regards,
EasyBit Team

I have sent you the data by email, but I have not received any feedback.

Cana,

Thank you for providing the requested information!

Please be informed that your data has already been forwarded to our Security & Compliance team for review. At EasyBit, all cases are processed strictly under regulatory and security protocols, which means no outcome can be provided until the required checks are complete. Depending on the case, this may take time.

Please direct all follow-ups only through the ongoing official email thread with our Security team. That is the sole secure channel where your case will be handled.

We appreciate your patience and understanding!

Kind Regards,
EasyBit Team

How are you? how long can I wait, I haven't received a response since yesterday, it's been more than a month since they transferred funds, and I do not know which wallet they are in.

They were silent for two days to request more information, how long can this last! The horror is just.

Dear Cana,

We completely understand your concern. Please rest assured that your case is already with our security team, and it is being reviewed under the required regulatory and security protocols.

As mentioned earlier, we unfortunately cannot provide a timeline or updates from outside that channel, since all communication regarding your case must go strictly through the ongoing email thread with our Security team. That is the only secure and official way they can update you once the checks are complete.

We know this waiting period is difficult, and we truly appreciate your patience and cooperation while the team completes their review.

Kind Regards,
EasyBit Team

Stop withdrawing the claim until I receive my funds. I'll give you everything quickly, and you keep pulling and pulling from me!

Dear Cana,

We hear your concerns and understand how difficult this situation feels. Please allow us to clarify: your claim has not been withdrawn. It is still open and actively under review by our Compliance team.

The requests for additional information are part of mandatory security and regulatory checks. We know this can feel repetitive, but providing the requested details is the only way our team can move your case forward.

We kindly ask for your continued cooperation. As soon as the review is complete, you will be contacted directly via email with the outcome and next steps.

Thank you for your patience and understanding.

Kind Regards,
EasyBit Team

Why couldn't you request everything in one message, instead of asking me to dance with a tambourine a little bit at a time.

Dear Cana,

We understand your frustration and we’re sorry for the inconvenience caused. The reason information is sometimes requested in stages is that our Compliance team can only determine the next requirements after reviewing the documents or data already provided. Each step ensures that your case is assessed thoroughly and in full compliance with regulatory obligations.

We know this may feel repetitive, but please be assured that every request is necessary for moving your case forward. Once the review is complete and all requirements are met, you will be contacted directly with the outcome.

Thank you for your continued cooperation and patience.

Kind Regards,
EasyBit Team

Okay, I'll be waiting, but let's try to close this issue faster. I need the funds, unfortunately, I can't wait very long.

It's just that I send you everything right away and get a seemingly long response, I appreciate that you write here that the data is being checked, but if there were specific deadlines, then I wouldn't write to you here.

Dear Cana,

Thank you for your message. We understand how important it is for you to receive your funds quickly, and we are sorry for the inconvenience caused by the waiting period.

As mentioned, your case is actively under review by our Compliance team in accordance with mandatory regulatory requirements. Unfortunately, we are unable to provide a fixed deadline, as the duration depends on the complexity of the checks and the documentation already provided.

Please be assured that every document you have submitted is being reviewed carefully and as efficiently as possible. Once the review is complete and all requirements are met, you will be contacted directly with the outcome.

We truly appreciate your patience and cooperation during this process and will do everything possible to move your case forward without unnecessary delay.

Kind Regards,

EasyBit Team

Again, the whole day has passed and there is no feedback from the exchange office... It is very sad that everything has been done for so long.

Cana,

We have carefully reviewed your feedback regarding your recent experience and would like to provide clarity.

Our platform is required to operate under strict Anti-Money Laundering (AML) regulations. As part of these obligations, certain security procedures may be triggered when transactions reach predefined risk levels. These safeguards are not applied selectively but form part of our standard compliance framework to ensure that all activity remains lawful and secure.

In line with these regulations, we follow predefined checks designed to prevent misuse of our services and to maintain transparency across all transactions. While we recognize that such measures can occasionally cause inconvenience, they are essential for protecting our clients and preserving the integrity of our platform.

To move forward, please continue the discussion with our Security Team through the same email thread. They will guide you through the next steps and review the documents or details you have already provided. For your protection, please avoid sharing sensitive information.

We appreciate your cooperation and patience as we complete this review.

Kind Regards,
EasyBit Team

So I would like to receive answers from you, I provide everything quickly within 15-20 minutes, and I wait for feedback from you for days, as it is not beautiful. And to whom did I distribute the information?

Cana,

We completely understand your concern and the urgency of having this matter resolved. Please be assured that your funds are not being held illegally — they are currently under mandatory compliance review, which we are legally required to conduct in accordance with Anti-Money Laundering (AML) regulations.

While we cannot provide an exact timeframe due to the complexity of the review, our Compliance team is actively working on your case and will notify you directly via email as soon as the checks are complete.

We sincerely regret the frustration this delay may cause and thank you for your continued patience and cooperation while the process is finalized.

Kind Regards,
EasyBit Team

Just why send funds from an adjacent wallet further to the exchange if they have not passed aml verification. the process has been going on for a very long time. The funds have not been returned.

Cana,

We understand your concern and the urgency you feel in having this matter resolved. Please allow us to clarify that your funds are not being held unlawfully — they are undergoing a mandatory compliance review, which we are legally obligated to conduct under Anti-Money Laundering (AML) regulations.

As the duration of such reviews can vary depending on the complexity of the checks, we are unable to provide a precise timeframe. However, please rest assured that our Compliance team is actively reviewing your case and you will be contacted directly via email as soon as the process is complete.

We regret any inconvenience this delay may cause and sincerely appreciate your patience and cooperation while the review is finalized.

Kind Regards,
EasyBit Team

It's just that the first time you studied for 1 day, and now the second one is already underway. Naturally, I am not happy and would like this process to accelerate.

Cana,

We understand your concern and the urgency to have this matter resolved. Please be assured that your funds are not being held unlawfully. They are currently undergoing a mandatory compliance review, which we are legally required to conduct under Anti-Money Laundering (AML) regulations.

The duration of these reviews may vary depending on the complexity of the checks. While we cannot provide an exact timeframe, our Compliance Team is actively handling your case and will contact you directly via email once the review is complete.

We regret any inconvenience caused and sincerely appreciate your patience and cooperation throughout this process.

Kind regards,

EasyBit Team

How many days can you wait, why are you silent!? provide a request from the exchange or something, why should I take your word for it!?

Cana,

We understand your concern and the urgency to have this matter resolved. Please be assured that your funds are not being held unlawfully. They are currently undergoing a mandatory compliance review, which we are legally required to conduct under Anti-Money Laundering (AML) regulations.

The duration of these reviews may vary depending on the complexity of the checks. While we cannot provide an exact timeframe, our Compliance Team is actively handling your case and will contact you directly via email once the review is complete.

We regret any inconvenience caused and sincerely appreciate your patience and cooperation throughout this process.

Kind regards,

EasyBit Team

Day 4 without news, how long can you wait already, okay Sat/Sun days off, but still!

Cana,

We understand your concern and the urgency you feel in having this matter resolved. Please allow us to clarify that your funds are not being held unlawfully — they are undergoing a mandatory compliance review, which we are legally obligated to conduct under Anti-Money Laundering (AML) regulations.

As the duration of such reviews can vary depending on the complexity of the checks, we are unable to provide a precise timeframe. However, please rest assured that our Compliance team is actively reviewing your case and you will be contacted directly via email as soon as the process is complete.

We regret any inconvenience this delay may cause and sincerely appreciate your patience and cooperation while the review is finalized.

Kind Regards,
EasyBit Team

Oh, my God, you can wait so long, I've already provided everything for you. Speed up the process!

Cana,

We understand your concern and the urgency you feel in having this matter resolved. Please allow us to clarify that your funds are not being held unlawfully — they are undergoing a mandatory compliance review, which we are legally obligated to conduct under Anti-Money Laundering (AML) regulations.

As the duration of such reviews can vary depending on the complexity of the checks, we are unable to provide a precise timeframe. However, please rest assured that our Compliance team is actively reviewing your case and you will be contacted directly via email as soon as the process is complete.

We regret any inconvenience this delay may cause and sincerely appreciate your patience and cooperation while the review is finalized.

Kind Regards,
EasyBit Team

I have studied your feedback, and there is no solution to the problem with aml. How can you explain this? where is bestchange looking, are dozens of people left without their funds even though they provided everything!? This is an absurd situation. No reports or anything, it's just awful and the answers are the same.

I've already been waiting a week, and the funds were sent a month ago. maybe you'll already get my money back, I've passed the KYC check. I've provided everything you asked for, and now it's like you're ignoring me.

Cana,

We understand your concern and the urgency you feel in having this matter resolved. Please allow us to clarify that your funds are not being held unlawfully — they are undergoing a mandatory compliance review, which we are legally obligated to conduct under Anti-Money Laundering (AML) regulations.

As the duration of such reviews can vary depending on the complexity of the checks, we are unable to provide a precise timeframe. However, please rest assured that our Compliance team is actively reviewing your case and you will be contacted directly via email as soon as the process is complete.

We regret any inconvenience this delay may cause and sincerely appreciate your patience and cooperation while the review is finalized.

Kind Regards,
EasyBit Team

Well, it's really been a week, how much longer do I have to wait for the issue to be resolved!?

Cana,

We understand your concern and the urgency you feel in having this matter resolved. Please allow us to clarify that your funds are not being held unlawfully — they are undergoing a mandatory compliance review, which we are legally obligated to conduct under Anti-Money Laundering (AML) regulations.

As the duration of such reviews can vary depending on the complexity of the checks, we are unable to provide a precise timeframe. However, please rest assured that our Compliance team is actively reviewing your case and you will be contacted directly via email as soon as the process is complete.

We regret any inconvenience this delay may cause and sincerely appreciate your patience and cooperation while the review is finalized.

Kind Regards,
EasyBit Team

I can get at least some new information, not a copied message. Why are you working so hard!?

Cana,

Thank you for your continued communication!

Your case remains under review by our Security team in line with standard procedures. Once the review is finalized, you will receive an update directly via email.

We appreciate your patience as this process is completed.

Kind Regards,
EasyBit Team

It's just a circus, it's been a week, they haven't given me any reports, they only give me breakfast and the same answers!

Cana,

Thank you for your continued communication!

Your case remains under review by our Security team in line with standard procedures. Once the review is finalized, you will receive an update directly via email.

We appreciate your patience as this process is completed.

Kind Regards,
EasyBit Team

Can I just get a refund? if you don't like them, provided that I have already provided everything to you.

Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is associated with illegitimate sources such as Mixer or marked with other high-risk labels. You can review the results of the analysis at the following link: https://bc.to/Vds2VM

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

The status of your complaint is changed to neutral with the capability of commenting. Nevertheless, we will remain available until the situation is resolved.

If you have any further questions, please contact us at [email protected]. We will be happy to assist you.

Sincerely, administration of the BestChange exchanger monitor.

I have withdrawn these funds and provided everything to the easybit administration, but they have been dragging their feet for a week now, I am asking for a refund. The application profile on the website is changing for some reason! Something's going on, they're resetting the chat on my site.
I did kyc, provided a video, provided a bunch more information that they ask not to specify here in the dialog. And as a result, they are silent for a week.

The application cannot be neutral, as I have provided everything to them. and in the opposite direction, I only got ignored. I'll switch to other platforms to write reviews, it's just not nice to treat customers that way.

Why can't they make a refund or provide proof of the safety of my funds? which are from an adjacent wallet (did not pass AML verification), but then went into a general exchange account. I don't understand that either!

1. I have passed the KYC verification. 2. Provided video PoV addresses, from which he sent, to which he wanted to receive. 3. Provided the SoF with a source of funds. 4. There was an additional request, and I immediately provided it from a to z. And it's not like I can't get my money back when I've fulfilled all their conditions!

For 5+ days, they watched what they asked for themselves, so that they could send it to the service provider after that, I don't understand why not immediately, they are clearly dragging their time, this is some kind of paradox. I can't get my money back since July 29, it's terrible!
as soon as bestchange switched the status to neutral, they stopped responding in the ticket...

Dear Cana,

Thank you for your continued communication!

Your case remains under review by our Security team in line with standard procedures. Once the review is finalized, you will receive an update directly via email.

We appreciate your patience as this process is completed.

Kind Regards,
EasyBit Team

"

Thank you for the details you provided.

Our team has forwarded the information to our provider and we are awaiting for further updates. Once we have any, we will promptly let you know.

Thank you for your cooperation and patience.

Kind Regards,

Charles
EasyBit Security Team"

what is your team if you sent me an email with this text today!? Are you already confused yourself or what!? What nonsense, but if you have just started checking my data with your team, which I sent on the 11th in the morning, then this is a fiasco, since you wrote that you are already considering the case, some kind of misconception on your part and mistakes.

Cana,

We would like to confirm that your case, along with all the information you previously provided, is currently under review by our dedicated team. As part of this process, we are also actively coordinating with our external provider.

As soon as we receive any updates from the provider or as the internal review progresses, you will be promptly informed via email through the ongoing correspondence with our team.

We understand your concerns, and we kindly ask that you continue all communication strictly via the existing email thread to ensure the security and consistency of the case handling.

Thank you for your understanding!

Kind Regards,
EasyBit Team

What's up? Otherwise, you check it yourself for 5+ days, then you pass the information to the service provider, so do I have to wait or what?

Cana,

We would like to confirm that your case, along with all the information you previously provided, is currently under review by our dedicated team. As part of this process, we are also actively coordinating with our external provider.

Once the team will receive updates from the provider or as our internal review advances, the team will immediately notify you by email through the ongoing correspondence.

We appreciate your concerns and kindly request that you keep all communication within the current email thread to maintain both the security and consistency of your case.

Thank you for your understanding!

Kind Regards,
EasyBit Team

I sent you a video, but I don't understand why you're going around in circles. I'm hoping for a quick response; it's been so long!

Cana,

We would like to let you know that your case, together with all the details you’ve already shared, is currently being reviewed by our team. During this process, we are also working closely with our external provider.

As soon as we receive updates from them or make progress in our internal review, you will be informed right away via email in the same correspondence thread.

We value your patience and kindly ask that you continue using the email chain for all communication, as it helps us keep your case secure and consistent.

Thank you for your cooperation.

Best regards,
EasyBit Support Team

Well, what do we have there? Have you received a video and a statement from me? how long to wait, I provided all the same things that I gave earlier, just in the all together format and in a video.

Dear Cana,

We would like to confirm that your case, along with all the information you have already provided, is currently under review by our team. As part of this process, we are also working closely with our external provider to ensure that all necessary checks are completed thoroughly and in line with regulatory requirements.

As soon as the team has an Update, you will be contacted immediately through the same email thread. This ensures that all communication remains secure, consistent, and directly linked to your case.

We truly value your patience and cooperation during this process and kindly ask that you continue to use the existing correspondence for all communication. This will allow our team to provide you with the most accurate and timely updates.

Kind regards,

EasyBit team

Again, I get the same type of answers with a copy of the caps. I've provided everything already.

Dear Cana,

We acknowledge the information you have provided and would like to assure you that Your case, is already under active review by our Compliance Team in coordination with our external provider.

As soon as there is any update or progress, you will be contacted immediately via the same email thread. For your security and to ensure accuracy, we kindly ask that all communication continues within this correspondence.

We understand your concern and truly appreciate your patience and cooperation while the review is finalized. We kindly ask that you continue to use the existing correspondence for all communication. This will allow our team to provide you with the most accurate and timely updates.

Kind regards,

EasyBit team

It's just that the month is already coming to an end. and we're all full of requests and expectations, it's kind of unpleasant.

Dear Cana,

We understand that waiting without a clear timeframe can be unpleasant. Please note that every security-related case is reviewed individually and thoroughly, which means we are unable to provide a specific resolution time in advance.

Please rest assured that your case remains a priority for our Compliance Team and is currently being handled with the attention it requires.

As soon as there are any updates, you will be notified via the ongoing email thread. We kindly ask you to continue communicating within that correspondence, as it ensures the most accurate handling of your case.

Thank you for your understanding!

Kind regards,
EasyBit team

Yes, I'll be waiting. I hope for a quick solution of course. Thanks for the feedback.

Dear Cana,

Thank you for your understanding and patience!

We truly appreciate your trust and want to assure you that as soon as there are any updates regarding your case, you will be notified via email through the ongoing thread.

Kind regards,
EasyBit Team

Hello, are there any updates?

Cana,

The details you provided are currently under review by our Security & Compliance team. Once their review is finalized, you will receive an update directly from them by email with the next steps.

Kind Regards,
EasyBit Team

Please help me to recieve back my money! They are just telling me some kind of bullsh... to wait and so on!

Hello MegaPig,

We have received your feedback regarding your recent experience and would like to address your concerns.

In line with applicable Anti-Money Laundering (AML) regulations, we follow predefined procedures to ensure compliance and to prevent misuse of our services. These practices are outlined in our AML Policy.

Your transaction has been flagged for AML review following reports from third parties indicating a potential link to suspicious activities. This review procedure may take 1–2 days.

Your cooperation is important to help ensure a prompt resolution. Our team is available to assist you in collecting and submitting any required information. Please refer to the relevant correspondence for further instructions.

Thank you for your attention to this matter.

Kind Regards,
EasyBit Team

Nobody has contacted me wia email still! Why do you respond me here but not wia my email? Bring back my money.

Bring me back my money frow where i sent it! I donw want to use your *** platform! And I will continue to expose your dishonesty! You need to undergo checks so that you can work with people!

And my problem is not solved! best change, please pay attention to this. They are illegally holding my money and not returning it to the original wallet from which it was sent.

MegaPig,

We understand your frustration and the urgency of your request.

The transaction was flagged for review under our Anti-Money Laundering (AML) procedures, which we are legally obliged to follow in order to ensure the security of funds and compliance with regulations.

Our compliance team has already initiated the review process, and this usually takes 1–2 business days. You will be contacted via email regarding the required steps, and we kindly ask you to check your inbox (including spam/junk folders) for any messages from us.

We appreciate your patience and cooperation. Once the review is complete and the requirements are met, we will proceed accordingly with your case.

Kind Regards,
EasyBit Team

I don't want to cooperate with these people and this company. Just give me back my coins to where I sent them to the exchange. Every day they write to me that I have to wait 1 or 2 days. This can't go on forever.

MegaPig,

We understand your frustration and the urgency of your request.

The transaction was flagged for review under our Anti-Money Laundering (AML) procedures, which we are legally obliged to follow in order to ensure the security of funds and compliance with regulations.

Our compliance team has already initiated the review process, and this usually takes 1–2 business days. You will be contacted via email regarding the required steps, and we kindly ask you to check your inbox (including spam/junk folders) for any messages from us.

We appreciate your patience and cooperation. Once the review is complete and the requirements are met, we will proceed accordingly with your case.

Kind Regards,
EasyBit Team

I gave them everything, all the data, but they don't want to give me my money back! Just cancel the transaction and return it to where it came from!

Dear MegaPig,

Thank you for your message.

Your case remains under review with our Compliance team, and they are carefully assessing the documentation you have already provided. Please be assured that once their checks are fully complete, you will be contacted via email with the next steps.

We appreciate your cooperation and patience during this process.

Kind Regards,
EasyBit Team

And how long are you going to keep putting off giving me my money? It's been three days now, even though you initially said it would take 24 hours!

Dear MegaPig,

We understand your concern about the time this review is taking, and we sincerely regret any frustration caused. While our initial estimate was 24 hours, in some cases the review may take longer depending on the complexity of the checks and the information required.

Please be assured that your case has not been ignored or delayed unnecessarily—our Compliance team is actively reviewing it in line with the regulatory and security protocols we are legally required to follow.

As soon as the review is complete, you will be contacted directly via email with the outcome and next steps. We truly appreciate your patience and cooperation while this process is finalized.

Kind Regards,
EasyBit Team

How long would it take? I need to know! This is my money which you hold illegally! I dont want to work with you! Just give me back my money from where it was sent!

Dear MegaPig,

We completely understand your concern and the urgency of having this matter resolved. Please be assured that your funds are not being held illegally — they are currently under mandatory compliance review, which we are legally required to conduct in accordance with Anti-Money Laundering (AML) regulations.

While we cannot provide an exact timeframe due to the complexity of the review, our Compliance team is actively working on your case and will notify you directly via email as soon as the checks are complete.

We sincerely regret the frustration this delay may cause and thank you for your continued patience and cooperation while the process is finalized.

Kind Regards,

EasyBit Team

So you're saying it could take several days? You're not answering my question! How many days does the verification take? You have my money and you want me to just forget about it? That's not how it works! Give me an exact time frame!

Please help me get my money back! they are asking me to send them the same amount again! they are ***! i will not send them any more money because i simply don't have it! they took my money and are asking for more! cancel my exchange and return my money!

I provided all the screenshots and txid and everything they needed from me! I don't need any exchange! Cancel it and give me back my coins! It's absurd that they are asking for more money to supposedly return my coins.

MegaPig,

We have carefully reviewed your feedback regarding your recent experience and would like to provide clarity.

Our platform is required to operate under strict Anti-Money Laundering (AML) regulations. As part of these obligations, certain security procedures may be triggered when transactions reach predefined risk levels. These safeguards are not applied selectively but form part of our standard compliance framework to ensure that all activity remains lawful and secure.

In line with these regulations, we follow predefined checks designed to prevent misuse of our services and to maintain transparency across all transactions. While we recognize that such measures can occasionally cause inconvenience, they are essential for protecting our clients and preserving the integrity of our platform.

To move forward, please continue the discussion with our Security Team through the same email thread. They will guide you through the next steps and review the documents or details you have already provided. For your protection, please avoid sharing sensitive information.

We appreciate your cooperation and patience as we complete this review.

Kind Regards,
EasyBit Team

What should I discuss if no one responds or writes to me? I have provided all the documents and txid! Please return my money! It has already been four days.

Dear MegaPig,

We have carefully reviewed your feedback regarding your recent experience and would like to provide some clarity.

Our platform is required to operate under strict Anti-Money Laundering (AML) regulations. As part of these obligations, certain security procedures may be triggered when transactions reach predefined risk levels. These safeguards are applied universally as part of our compliance framework and are not targeted at individual clients. Their purpose is to ensure that all activity remains lawful, transparent, and secure.

In line with these requirements, our Compliance team is conducting the necessary checks to finalize your case. While we recognize that this process can sometimes cause delays, these measures are essential to protect our clients and maintain the integrity of our platform.

To move forward, please continue corresponding with our Compliance Team through the same email thread, as they will provide direct guidance on the next steps and review the documents already submitted. For your protection, we kindly remind you not to share sensitive information outside of the official communication channel.

We sincerely appreciate your cooperation and patience as this review is completed.

Kind Regards,
EasyBit Team

Stop stalling! Give me my money back! I gave you everything you asked for! The fact that you keep coming up with new excuses not to return my money is a ***!

HEY! You are ignoring me! Nobody answer me! I provided all the neccesary info and you are not giving me money back!

MegaPig,

We have carefully reviewed your feedback and would like to clarify the process.

Our platform operates under strict Anti-Money Laundering (AML) regulations. As part of these obligations, certain checks may be triggered when transactions meet predefined risk levels. These safeguards apply to all clients and are designed to keep all activity lawful, transparent, and secure.

In this case, our Compliance Team is conducting the necessary review to finalize your case. While this may cause some delay, these measures are essential to protect our clients and maintain the integrity of our platform.

Please continue corresponding with our Compliance Team through the same email thread, as they will guide you on the next steps and review the documents provided. For your security, kindly avoid sharing sensitive information outside this channel.

We appreciate your cooperation and patience during this process.

Kind Regards,

EasyBit Team

You only answering me her! Nobody answer me on email!

I dont wanw to communicate on email because you are ignoring me! CANCEL my trade! Give me back my money!

MegaPig,

We understand your concern and wish to reassure you that you are not being ignored. Your case is currently under review by our Compliance Team, and this process requires time to ensure that all checks are completed in accordance with strict Anti-Money Laundering (AML) regulations.

These safeguards are applied to all clients and are essential to keep all activity lawful, transparent, and secure. While we recognize that this may cause delays, such measures are in place to protect both our clients and the integrity of our platform.

To move forward, please continue corresponding with our Compliance Team through the same email thread. This is the official and secure channel for your case, and they will provide you with direct updates as the review progresses.

We appreciate your patience and cooperation while this process is finalized.

Kind Regards,

EasyBit Team

All these things are important to you in order to complete the exchange! I don't want to work with you! Cancel the transaction and that's it! I don't need the exchange! Give me my money back!

Dear MegaPig,

We understand your frustration and the inconvenience this situation may be causing.

These procedures are necessary not only to process your transaction but also for any further actions related to it, including cancellation and refund. They are mandatory under Anti-Money Laundering (AML) regulations, which we must strictly follow.

By using our platform, you agreed to our Terms of Use and AML Policy, which clearly state that such procedures may be initiated when certain risk thresholds are met.

To ensure your case is handled securely and efficiently, please continue all communication strictly within the existing email thread with our Compliance Team. They will guide you through the next steps and respond as the review progresses.

We appreciate your patience and cooperation.

Kind Regards,
EasyBit Team

There can be no further action! I don't want to work with you! You've been messing with my head for three days now and haven't returned my money! Cancel it and give me my money back! This is my last money.

Dear MegaPig,

We understand your concern. However, no further action can be taken until the compliance review is completed.

We kindly ask you to continue communicating with our Compliance Team within the existing email thread. Please reply to that same email if you have any further questions.

We appreciate your patience and cooperation.

Kind Regards,
EasyBit Team

This is absurd! Do you want to keep stalling forever? I need my money! Cancel the exchange, you have no right to take my money away from me!

Dear MegaPig,

We understand your concern. However, no further action can be taken until the compliance review is completed.

We kindly ask you to continue communicating with our Compliance Team within the existing email thread. Please reply to that same email if you have any further questions.

We appreciate your patience and cooperation.

Kind Regards,
EasyBit Team

I do reply but nobody answer me! I don't want to work with you! You've been messing with my head for three days now and haven't returned my money! Cancel it and give me my money back!

Dear MegaPig,

We understand your concern. However, no further action can be taken until the compliance review is completed.

We kindly ask you to continue communicating with our Compliance Team within the existing email thread. Please reply to that same email if you have any further questions.

We appreciate your patience and cooperation.

Kind Regards,
EasyBit Team

How can I continue if I write and no one responds to me! I am compelled to write here so that at least someone will pay attention to this situation and other users will see your terrible and unlawful approach to work! And how you illegally appropriate money!

MegaPig,

We understand your concern. However, no further action can be taken until the compliance review is completed.

We kindly ask you to continue communicating with our Compliance Team within the existing email thread. Please reply to that same email if you have any further questions.

We appreciate your patience and cooperation.

Kind Regards,
EasyBit Team

How long will this continue? You took my money and simply refuse to respond or communicate with me! This is absurd!

MegaPig,

We understand your concern. However, no further action can be taken until the compliance review is completed.

We kindly ask you to continue communicating with our Compliance Team within the existing email thread. Please reply to that same email if you have any further questions.

We appreciate your patience and cooperation.

Kind Regards,
EasyBit Team

So you can drag this out for years! How long will this go on?

MegaPig,

We understand your concern. However, no further action can be taken until the compliance review is completed.

We kindly ask you to continue communicating with our Compliance Team within the existing email thread. Please reply to that same email if you have any further questions.

We appreciate your patience and cooperation.

Kind Regards,
EasyBit Team

I ask the Best Change administration to pay attention to this! You are simply stalling for time and illegally withholding my money! Give me back my money!

Dear MegaPig,

We understand your concern. However, at the moment your case is under the compliance review.

We kindly ask you to continue communicating with our Compliance Team within the existing email thread. Please reply to that same email if you have any further questions.

We appreciate your patience and cooperation.

Kind Regards,
EasyBit Team

There's nothing to discuss! I don't want to work with you! Cancel the exchange and that's the end of it! You took my money! It's illegal!

This has been going on since last week! I ask the Best Change administration to note that I do not want to work with them and demand that the transaction be canceled! I am simply losing my money!

MegaPig,

We understand your concern. However, no further action can be taken until the compliance review is completed.

We kindly ask you to continue communicating with our Compliance Team within the existing email thread. Please reply to that same email if you have any further questions.

We appreciate your patience and cooperation.

Kind Regards,
EasyBit Team

When will it be finished? It's been going on since last year! You're just wasting our money.

MegaPig,

We understand your concern. However, no further action can be taken until the compliance review is completed.

We kindly ask you to continue communicating with our Compliance Team within the existing email thread. Please reply to that same email if you have any further questions.

We appreciate your patience and cooperation.

Kind Regards,
EasyBit Team

I even provided them with a video as they requested, but they keep asking for more and more! This time, they decided that I need to recreate the path, even though I already showed them the entire thing! It's a vicious circle! Best Change administration, please help me get my money back! They have been illegally holding it for a week now and are trying to appropriate it.

MegaPig,

We understand your concerns. Please note that your case is not being ignored or withheld. It remains under review by our Security team in accordance with mandatory regulatory procedures.

The additional requests for information are part of the verification process required to complete the review. We kindly ask for your cooperation, as providing the requested details is the only way for the team to finalize your case.

As soon as the review is complete, you will receive an update directly via email from our Security team.

Thank you for your cooperation!

Kind Regards,
EasyBit Team

3 days age you promissed to refund within few hours! And still i didnt recieved me money!

Why its taking so long?

Dear MegaPig,

We would like to inform you that the funds have been refunded.

We appreciate your patience and understanding during the review process.

We kindly ask that you consider updating or removing your review to reflect the resolution of this matter.

Kind Regards,
EasyBit Team

Dear Antony,

We are happy to read comments like yours!
Thank you so much for the warm feedback! We hope to see you again at EasyBit!

Kind regards,
EasyBit Team

Dear Pavlo,

Thank you so much for the positive feedback! We are glad to hear that you are satisfied with our service.
You are more than welcome to visit EasyBit again!

Kind regards,
EasyBit Team

Hello Petr,

Thank you for sharing your experience. We truly appreciate your detailed feedback and understand how frustrating delays and extended compliance reviews can be.

At EasyBit, we take regulatory compliance and anti-money laundering (AML) obligations very seriously. While we strive to process all transactions as efficiently as possible, certain cases may be subject to additional review by our compliance team or third-party AML providers, especially when flagged as higher risk — even if the origin of funds is entirely legitimate.

We understand that our documentation requirements may feel extensive, particularly for smaller transactions, and we’re actively working on improving the clarity and speed of our processes. Your feedback helps us identify pain points and make those improvements. Our team will get back to you once their review process is complete.

Thank you for your understanding and cooperation throughout the process.

Best Regards,
Team EasyBit

Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as DarkMarket, Sanctions, Enforcement action, or marked with other high-risk labels.

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

Sincerely, administration of the BestChange exchanger monitor.

I had some difficulties during the verification process, but in the end, EasyBit handled the situation professionally and issued the refund as promised. I appreciate their integrity and the fact that they followed through. Thank you for resolving it fairly.

Hello Jorge,

It is our pleasure to read feedback like yours.
Thank you so much for trusting EasyBit!

Kind regards,
EasyBit Team

Hello Marta,

Thank you so much for your kind review! We are trying our best to provide you with the best rates on the market in every transaction!

Kind regards,
EasyBit Team

Hello Coinboy,

Thank you so much for the positive feedback! We are glad to hear that you are satisfied with our service.
You are more than welcome to visit EasyBit again!

Kind regards,
EasyBit Team

Hello John,

It is our pleasure to read feedback like yours.
Thank you so much for trusting EasyBit!

Kind regards,
EasyBit Team

Hello Joe,

Thank you for your kind review and recommendation! Great experiences are keeping us motivated!

Kind regards,
EasyBit Team

Hello Andrew,

Thank you so much for this review and for trusting EasyBit for your exchanges!
It always makes us happy to find out that our customers are satisfied with our service!

Kind regards,
EasyBit Team

Hello Marx,

Thank you for taking the time to share this feedback, it’s highly appreciated!
We are dedicated to serving your needs in the best way possible!

Kind regards,
EasyBit Team

Hello Karen,

Thank you for taking the time to share this feedback, it’s highly appreciated!
We are dedicated to serving your needs in the best way possible!

Kind regards,
EasyBit Team

Hello Moye,

Thank you for taking the time to share this feedback, it’s highly appreciated!
We are dedicated to serving your needs in the best way possible!

Kind regards,
EasyBit Team

Hello Marcus,

Thank you so much for the positive feedback! We are glad to hear that you are satisfied with our service.
You are more than welcome to visit EasyBit again!

Kind regards,
EasyBit Team

Hello Martin,

It is our pleasure to read feedback like yours.
Thank you so much for trusting EasyBit!

Kind regards,
EasyBit Team

Hello Luke,

We are glad that you had a nice experience with our service and hope to see you again soon!

Kind regards,
EasyBit Team

Hello Nikush,

We are glad that you had a nice experience with our service and hope to see you again soon!

Kind regards,
EasyBit Team

Hello Oliver,

Thank you for your kind review and recommendation! Great experiences are keeping us motivated!

Kind regards,
EasyBit Team

Hello Dreamon,

We are happy to read comments like yours!
Thank you so much for the warm feedback! We hope to see you again at EasyBit!

Kind regards,
EasyBit Team

Hello Ocatsrin,

Thank you for taking the time to share this feedback, it’s highly appreciated!
We are dedicated to serving your needs in the best way possible!

Kind regards,
EasyBit Team

Hello Kevin,

It is our absolute pleasure to read feedback like yours and to see that our hard work is appreciated by our clients!

Thank you so much for trusting EasyBit and hope to see you again soon!

Kind regards,

EasyBit Team

Hello Ojas,

We are happy to read comments like yours!

Thank you so much for the warm feedback! We hope to see you again at EasyBit!

Kind regards,

EasyBit Team