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EasyBit exchanger
Go to the EasyBit site
Information from the exchanger administration
EasyBit is an instant cryptocurrency exchange platform. It currently provides the best rates and the lowest fees on a plethora of cryptocurrency pairs.
Leave feedback about the exchanger
Main features: • The Best Rates on the market! • 350+ Coins, 350^2+ Pairs. • Multiple Network Support. • User-friendly platform and mobile app. • Fast Transactions - 5 minutes on average. • 24/7 Friendly Support. • Lower Exchange Fees by reaching specific volume requirements. Feel free to explore even more at: easybit.com Other exchangers
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| Status: | active | Reviews: | 536 | ||
| Age: | 6 years 8 months | Financial claims: | 055 | ||
| On BestChange: | 4 years 6 months | Total currencies: | 50 | ||
| Country: |  |
Exchange rates: | 2 363 | ||
| AML transparency: | AML | Total reserves: | $7 780 054 | ||
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| * Star rating: | |
When creating a financial claim, please make sure that the exchange regulations specified on the website EasyBit have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:
Be sure to indicate the exchange order number. It will help the EasyBit administrator resolve the problem more quickly. If you didn't like the EasyBit's service and want to write about it, use the Comment review type. |
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| Order number: | |
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Add a comment:
| Andres |  |
188.253.6.* | January 27, 2026 09:55 |
Issue is taken under control by the monitor's administration
The AML case arose due to high-risk markers in the assets that the user had sent
KYC is required
The claim's status has been changed to neutral by the monitor's administration
I accidentally deleted my previous comment.
My funds have been frozen by them for over a year since November 2024. Even after submitting proof of the source of funds and KYC verification, I still cannot get my funds back. They say my case is being investigated by an external agency. When I inquired about the nature of this agency and whether there were any official documents or investigation reports, they did not respond. I expected this outcome; they would reply that "for some reason, they cannot provide it," and I have reason to suspect that they are simply using this as an excuse to refuse a refund.
In addition, I used Bestchange's paid address lookup service three times, and all three results showed a low risk; I also used Bestchange's sanctions information lookup, and my address was not on the sanctions list. Can you give me a reasonable explanation? You investigated for a year, and then claimed my transactions were investigated by an external agency, but you haven't provided any evidence that my transactions are under investigation by an external agency. You just keep saying you can't provide it for some reason.
My funds have been frozen by them for over a year since November 2024. Even after submitting proof of the source of funds and KYC verification, I still cannot get my funds back. They say my case is being investigated by an external agency. When I inquired about the nature of this agency and whether there were any official documents or investigation reports, they did not respond. I expected this outcome; they would reply that "for some reason, they cannot provide it," and I have reason to suspect that they are simply using this as an excuse to refuse a refund.
In addition, I used Bestchange's paid address lookup service three times, and all three results showed a low risk; I also used Bestchange's sanctions information lookup, and my address was not on the sanctions list. Can you give me a reasonable explanation? You investigated for a year, and then claimed my transactions were investigated by an external agency, but you haven't provided any evidence that my transactions are under investigation by an external agency. You just keep saying you can't provide it for some reason.
| EasyBit admin | January 27, 2026 11:02 |
Hello Andres,
We have carefully reviewed your feedback regarding your recent experience and would like to provide clarity.
Our platform is required to operate under strict Anti-Money Laundering (AML) regulations. As part of these obligations, certain security procedures may be triggered when transactions reach predefined risk levels. These safeguards are not applied selectively but form part of our standard compliance framework to ensure that all activity remains lawful and secure.
In line with these regulations, we follow predefined checks designed to prevent misuse of our services and to maintain transparency across all transactions. While we recognize that such measures can occasionally cause inconvenience, they are essential for protecting our clients and preserving the integrity of our platform.
To move forward, please continue the discussion with our Security Team through the same email thread. They will guide you through the next steps and review the documents or details you have already provided. For your protection, please avoid sharing sensitive information.
We appreciate your cooperation and patience as we complete this review.
Kind regards,
EasyBit Team
We have carefully reviewed your feedback regarding your recent experience and would like to provide clarity.
Our platform is required to operate under strict Anti-Money Laundering (AML) regulations. As part of these obligations, certain security procedures may be triggered when transactions reach predefined risk levels. These safeguards are not applied selectively but form part of our standard compliance framework to ensure that all activity remains lawful and secure.
In line with these regulations, we follow predefined checks designed to prevent misuse of our services and to maintain transparency across all transactions. While we recognize that such measures can occasionally cause inconvenience, they are essential for protecting our clients and preserving the integrity of our platform.
To move forward, please continue the discussion with our Security Team through the same email thread. They will guide you through the next steps and review the documents or details you have already provided. For your protection, please avoid sharing sensitive information.
We appreciate your cooperation and patience as we complete this review.
Kind regards,
EasyBit Team
| Andres | January 27, 2026 11:07 |
Isn't a year enough time for your investigation? You can check my case to see how long my funds have been frozen by you. You're just a copy-paste robot; you can't possibly understand what I'm actually saying.
| Andres | February 1, 2026 16:21 |
This matter has been ongoing for one year and two months without resolution. I can guarantee that my funds are not under investigation by any judicial body. Their customer service team responds to an email every 15 days—that's the attitude of their service provider.
| EasyBit admin | February 1, 2026 20:18 |
Hello Andres,
Thank you for contacting us.
Our company is required to comply with international Anti-Money Laundering (AML) and counter-terrorism financing regulations. In certain cases, reviews may take an extended period of time if transactions are subject to additional levels of analysis by third-party compliance providers. These processes are not directly controlled by our team and may be prolonged without a predefined completion timeframe.
In accordance with applicable legislation and internal policies, we are unable to disclose details of such reviews, including information about any external entities involved or interim findings. The inability to provide specific details does not indicate that no review is taking place.
We understand that prolonged waiting can be frustrating. Your case remains under review, and you will be notified by email should any new information become available. We kindly ask that you continue all communication within the existing case thread with our Security Team.
Thank you for your understanding and cooperation.
Thank you for contacting us.
Our company is required to comply with international Anti-Money Laundering (AML) and counter-terrorism financing regulations. In certain cases, reviews may take an extended period of time if transactions are subject to additional levels of analysis by third-party compliance providers. These processes are not directly controlled by our team and may be prolonged without a predefined completion timeframe.
In accordance with applicable legislation and internal policies, we are unable to disclose details of such reviews, including information about any external entities involved or interim findings. The inability to provide specific details does not indicate that no review is taking place.
We understand that prolonged waiting can be frustrating. Your case remains under review, and you will be notified by email should any new information become available. We kindly ask that you continue all communication within the existing case thread with our Security Team.
Thank you for your understanding and cooperation.
| Andres | February 1, 2026 20:28 |
I would like to ask, what kind of third-party analysis firm would require such a long time to conduct an audit? Don't you think your reply is absurd?
| EasyBit admin | February 2, 2026 00:31 |
Hello Andres,
Thank you for contacting us.
Our company is required to comply with international Anti-Money Laundering (AML) and counter-terrorism financing regulations. In certain cases, reviews may take an extended period of time if transactions are subject to additional levels of analysis by third-party compliance providers. These processes are not directly controlled by our team and may be prolonged without a predefined completion timeframe.
In accordance with applicable legislation and internal policies, we are unable to disclose details of such reviews, including information about any external entities involved or interim findings. The inability to provide specific details does not indicate that no review is taking place.
We understand that prolonged waiting can be frustrating. Your case remains under review, and you will be notified by email should any new information become available. We kindly ask that you continue all communication within the existing case thread with our Security Team.
Thank you for your understanding and cooperation.
Thank you for contacting us.
Our company is required to comply with international Anti-Money Laundering (AML) and counter-terrorism financing regulations. In certain cases, reviews may take an extended period of time if transactions are subject to additional levels of analysis by third-party compliance providers. These processes are not directly controlled by our team and may be prolonged without a predefined completion timeframe.
In accordance with applicable legislation and internal policies, we are unable to disclose details of such reviews, including information about any external entities involved or interim findings. The inability to provide specific details does not indicate that no review is taking place.
We understand that prolonged waiting can be frustrating. Your case remains under review, and you will be notified by email should any new information become available. We kindly ask that you continue all communication within the existing case thread with our Security Team.
Thank you for your understanding and cooperation.
| BestChange admin | February 2, 2026 02:54 |
Hello,
Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as DarkMarket, Sanctions, Enforcement action, or marked with other high-risk labels.
In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.
The status of your complaint is changed to neutral with the capability of commenting.
Sincerely, administration of the BestChange exchanger monitor.
Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as DarkMarket, Sanctions, Enforcement action, or marked with other high-risk labels.
In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.
The status of your complaint is changed to neutral with the capability of commenting.
Sincerely, administration of the BestChange exchanger monitor.
| Andres | February 2, 2026 08:39 |
Didn't you see what I said before? I've already provided KYC verification and proof of funds. You said my address is a high-risk address, so why were two of the funds from the same address successfully transferred in three separate transactions, while only one was frozen?
| EasyBit admin | February 2, 2026 10:01 |
Hello Andres,
Our platform is required to operate under strict Anti-Money Laundering (AML) regulations. As part of these obligations, certain security procedures may be triggered when transactions reach predefined risk levels. These safeguards are not applied selectively but form part of our standard compliance framework to ensure that all activity remains lawful and secure.
In line with these regulations, we follow predefined checks designed to prevent misuse of our services and to maintain transparency across all transactions. While we recognize that such measures can occasionally cause inconvenience, they are essential for protecting our clients and preserving the integrity of our platform.
To move forward, please continue the discussion with our Security Team through the same email thread. They will guide you through the next steps and review the documents or details you have already provided. For your protection, please avoid sharing sensitive information.
We appreciate your cooperation and patience as we complete this review.
Kind regards,
EasyBit Team
Our platform is required to operate under strict Anti-Money Laundering (AML) regulations. As part of these obligations, certain security procedures may be triggered when transactions reach predefined risk levels. These safeguards are not applied selectively but form part of our standard compliance framework to ensure that all activity remains lawful and secure.
In line with these regulations, we follow predefined checks designed to prevent misuse of our services and to maintain transparency across all transactions. While we recognize that such measures can occasionally cause inconvenience, they are essential for protecting our clients and preserving the integrity of our platform.
To move forward, please continue the discussion with our Security Team through the same email thread. They will guide you through the next steps and review the documents or details you have already provided. For your protection, please avoid sharing sensitive information.
We appreciate your cooperation and patience as we complete this review.
Kind regards,
EasyBit Team
| Andres | February 2, 2026 10:24 |
You will only give the same answer. You said you've been investigating my issue, but after all this time you still haven't found anything. What exactly have you been investigating? Your customer service said they've prioritized my case, but what happened? There's still no response after so long. Even your customer service's email replies are pitifully slow now.
| Andres | February 2, 2026 10:26 |
What I want to know now is when my case will be reviewed and approved; I don't want to hear any robotic replies.
| BestChange admin | February 2, 2026 10:27 |
Hello,
According to the exchange service, your order has been temporarily suspended because an AML alert (risk signal) was triggered for the incoming funds. This may happen for different reasons. For example, the transfer may be flagged due to potential links to high-risk sources, or because there isn’t enough information to confirm it automatically.
In such cases, the service needs to conduct an additional review of the transfer details before proceeding with the exchange or, if necessary, initiating a refund. We are clarifying the details and the reasons for the suspension specifically in your case.
What we are doing right now:
• we have already contacted the service administration and requested clarification on the current stage of the review and why the order was suspended;
• we are óòî÷íÿåì which actions/data may be required, on what grounds, and the estimated review timeframe;
• we ask the service to keep any requests to the client proportionate to the situation and to avoid excessive requirements.
We are monitoring the matter closely and will keep you informed as updates become available.
If you would like to speed up the review, please send the following to [email protected]:
• your order number;
• a screenshot/text of the notification from the exchange service (if available);
• transfer details (transaction hash/ID and, if possible, the sender address / the sending platform).
As a rule, there are two possible outcomes:
• the exchange is completed if there are no confirmed grounds for restrictions; or
• the exchange service does not proceed with the exchange and refunds the funds in accordance with its rules and applicable AML requirements.
We remain in contact with the exchange service and will support this case until a clear final resolution is reached.
Sincerely, administration of the BestChange exchanger monitor.
According to the exchange service, your order has been temporarily suspended because an AML alert (risk signal) was triggered for the incoming funds. This may happen for different reasons. For example, the transfer may be flagged due to potential links to high-risk sources, or because there isn’t enough information to confirm it automatically.
In such cases, the service needs to conduct an additional review of the transfer details before proceeding with the exchange or, if necessary, initiating a refund. We are clarifying the details and the reasons for the suspension specifically in your case.
What we are doing right now:
• we have already contacted the service administration and requested clarification on the current stage of the review and why the order was suspended;
• we are óòî÷íÿåì which actions/data may be required, on what grounds, and the estimated review timeframe;
• we ask the service to keep any requests to the client proportionate to the situation and to avoid excessive requirements.
We are monitoring the matter closely and will keep you informed as updates become available.
If you would like to speed up the review, please send the following to [email protected]:
• your order number;
• a screenshot/text of the notification from the exchange service (if available);
• transfer details (transaction hash/ID and, if possible, the sender address / the sending platform).
As a rule, there are two possible outcomes:
• the exchange is completed if there are no confirmed grounds for restrictions; or
• the exchange service does not proceed with the exchange and refunds the funds in accordance with its rules and applicable AML requirements.
We remain in contact with the exchange service and will support this case until a clear final resolution is reached.
Sincerely, administration of the BestChange exchanger monitor.
| Andres | February 4, 2026 09:55 |
I have sent the required information to you via email. Please help me verify with Easybit and resolve this issue as soon as possible.
| Andres | February 5, 2026 14:14 |
Currently, Best Exchange is using a detection tool to examine my transaction, and the result indicates it's a high-risk transaction. However, after testing my Bitcoin address using AMLBOT, the same testing agency as Best Exchange, the result showed a low risk. I have sent the test results to Best Exchange customer service and am still waiting for a response. I will notify you separately if I receive a refund.
| Andres | February 5, 2026 16:44 |
Dear Best Exchange administrator, please proceed with changing my comment status to "Financial Declaration". This is because I have completed KYC verification and proof of funds, and I used the same risk assessment tool as you, AMLBOT. AMLBOT assessed my address as low risk, with a risk level below 50. You can use AMLBOT to assess my address. I have also sent the relevant test results to the Best Exchange team via email. Please check with them.
| EasyBit admin | February 6, 2026 03:14 |
Dear Andres,
Thank you for your feedback. We understand your frustration regarding the time this review is taking, and we’d like to clarify the current status of your case.
As previously communicated, your case remains under active review until further notice. While it has already been escalated internally. This process is beyond standard support handling and, by nature, can take a significant amount of time.
At this stage, there are no new updates to share. The case will remain open and under review until we receive further information, including any required next steps. As soon as there is an update available, you will be informed immediately.
We understand that the waiting period is difficult, but please note that the lack of frequent updates does not mean the case is not being handled. We appreciate your patience and cooperation while this process continues.
Thank you for your understanding.
Kind Regards,
Team EasyBit
Thank you for your feedback. We understand your frustration regarding the time this review is taking, and we’d like to clarify the current status of your case.
As previously communicated, your case remains under active review until further notice. While it has already been escalated internally. This process is beyond standard support handling and, by nature, can take a significant amount of time.
At this stage, there are no new updates to share. The case will remain open and under review until we receive further information, including any required next steps. As soon as there is an update available, you will be informed immediately.
We understand that the waiting period is difficult, but please note that the lack of frequent updates does not mean the case is not being handled. We appreciate your patience and cooperation while this process continues.
Thank you for your understanding.
Kind Regards,
Team EasyBit
| Andres | February 6, 2026 08:38 |
Is a year not enough time for your review? How long do you need to review cases? Two, three, or four years? Please tell me which AML agency you cooperate with. I will use their detection tools to check if my address is a high-risk address as you claim. I have used many BTC address detection agencies, and without exception, the results have all been low-risk.
| Andres | February 14, 2026 15:18 |
This is truly absurd. To date, I haven't received any response from them. Please use this company's services with caution.
| Andres | February 20, 2026 12:23 |
They're still reviewing my funds; they've been doing it for a year and three months! Hahaha, it's ridiculous! They'll never refund users' funds.
| BestChange admin | February 23, 2026 14:23 |
Andres, hello.
Dear user, please refrain from duplicating reviews. Please maintain constructive communication in the existing thread.
Duplicate review has been removed.
Sincerely, administration of the BestChange exchanger monitor.
Dear user, please refrain from duplicating reviews. Please maintain constructive communication in the existing thread.
Duplicate review has been removed.
Sincerely, administration of the BestChange exchanger monitor.
| Andres | February 27, 2026 13:44 |
Please refund my money.
| Andres | April 2, 2026 12:58 |
Please refund my money. My order has been under review for a year and a half since November 2024, and there has been no news whatsoever.
| BestChange admin | April 24, 2026 14:13 |
We request the exchanger's administrator to respond to the user's complaint.
| Andres | May 17, 2026 13:09 |
To date, no one has replied to my emails, nor have they informed me of the review progress.
Please urge Best Exchange staff to supervise.
Please urge Best Exchange staff to supervise.
| Andres | June 9, 2026 09:20 |
Please refund my funds.
| EasyBit admin | June 9, 2026 10:38 |
Dear Andres,
Thank you for reaching out and sharing your concerns.
We understand that the length of this review process can be frustrating, and we appreciate your continued patience.
We would like to inform you that your case is still undergoing review by the relevant team. As mentioned previously, it has already been escalated and remains under active investigation. Due to the nature of the review, the process may take longer than standard support requests.
At this time, we do not have any new information to provide. Please be assured that your case has not been forgotten and will remain under review until a final determination is reached or additional actions are required.
Once there is any progress or new information available, our team will contact you promptly. In the meantime, we kindly ask for your continued patience while the review is being completed.
Thank you for your understanding and cooperation.
Kind Regards,
Team EasyBit
Thank you for reaching out and sharing your concerns.
We understand that the length of this review process can be frustrating, and we appreciate your continued patience.
We would like to inform you that your case is still undergoing review by the relevant team. As mentioned previously, it has already been escalated and remains under active investigation. Due to the nature of the review, the process may take longer than standard support requests.
At this time, we do not have any new information to provide. Please be assured that your case has not been forgotten and will remain under review until a final determination is reached or additional actions are required.
Once there is any progress or new information available, our team will contact you promptly. In the meantime, we kindly ask for your continued patience while the review is being completed.
Thank you for your understanding and cooperation.
Kind Regards,
Team EasyBit
| Andres | June 14, 2026 08:27 |
However, this case has far exceeded your estimated timeframe. According to your formal review process, it has been eight months with no results yet.
| EasyBit admin | June 14, 2026 09:39 |
Dear Andres,
Thank you for your follow-up.
Please note that the timeframes communicated during the review process are estimates and may vary depending on the complexity of the checks being conducted. Certain reviews require coordination between multiple parties and a detailed assessment of the information available, which can significantly extend the overall duration.
Your case remains under active review by the responsible team and has not been closed or overlooked. While we understand your concerns regarding the length of the process, we are unable to provide a specific completion date until the necessary checks have been finalized.
Please be assured that all information associated with your case is being reviewed in accordance with our compliance and security procedures. Your funds remain secure while this process is ongoing.
As soon as there is any progress or a final determination is reached, you will be contacted through the existing communication channel.
Kind Regards,
Team EasyBit
Thank you for your follow-up.
Please note that the timeframes communicated during the review process are estimates and may vary depending on the complexity of the checks being conducted. Certain reviews require coordination between multiple parties and a detailed assessment of the information available, which can significantly extend the overall duration.
Your case remains under active review by the responsible team and has not been closed or overlooked. While we understand your concerns regarding the length of the process, we are unable to provide a specific completion date until the necessary checks have been finalized.
Please be assured that all information associated with your case is being reviewed in accordance with our compliance and security procedures. Your funds remain secure while this process is ongoing.
As soon as there is any progress or a final determination is reached, you will be contacted through the existing communication channel.
Kind Regards,
Team EasyBit
| Andres | June 30, 2026 15:08 |
No matter how much the review process is extended, it shouldn't take seven months without yielding any result.
| Andres | July 6, 2026 14:53 |
Please reply to my message.
| EasyBit admin | July 7, 2026 01:42 |
Dear Andres,
Thank you for your message.
We do not have any new updates regarding your case. Please rest assured that it remains under review by the responsible team.
As soon as there is any progress or a final decision, the team will notify you through the existing ticket. If you have any additional questions or information to provide in the meantime, please reply directly to that ticket, as it is the dedicated communication channel for your case.
We appreciate your patience and understanding.
Kind Regards,
Team EasyBit
Thank you for your message.
We do not have any new updates regarding your case. Please rest assured that it remains under review by the responsible team.
As soon as there is any progress or a final decision, the team will notify you through the existing ticket. If you have any additional questions or information to provide in the meantime, please reply directly to that ticket, as it is the dedicated communication channel for your case.
We appreciate your patience and understanding.
Kind Regards,
Team EasyBit
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| Sha |  |
158.173.165.* | July 6, 2026 09:03 |
I’ve used many cryptocurrency exchange services, but this one stands out as the best. The exchange fees are very competitive, and the customer support team is outstanding—responsive, professional, and always ready to help. I highly recommend this service to anyone looking for a reliable and smooth crypto exchange experience.
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| MrRoyco |  |
192.42.116.* | July 5, 2026 20:00 |
Good service. I exchanged a small amount, and everything went quickly and smoothly. I'd recommend it.
| EasyBit admin | July 5, 2026 20:07 |
Dear MrRoyco,
We are glad that you had a nice experience with our service and hope to see you again soon!
Kind regards
EasyBit Team
We are glad that you had a nice experience with our service and hope to see you again soon!
Kind regards
EasyBit Team
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| Ray |  |
185.253.160.* | July 5, 2026 08:17 |
Best exchanger so far. No delays no hidden speed.
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| Katsou |  |
212.102.39.* | July 4, 2026 13:36 |
Excellent exchanger. I have been using the exchange for several years. Thank you for the speed of the exchange!
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| Shawn |  |
95.181.237.* | July 1, 2026 15:51 |
Best service. Excellent support and fast speed.
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| Sususasa |  |
45.132.195.* | July 1, 2026 09:16 |
The customer support agents were very responsive and helped me process my order quickly and efficiently.
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| Juan | |
45.154.152.* | June 30, 2026 16:05 |
Order’s amount was credited to the account almost instantly after confirmation on the explorer.
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| Naga |  |
102.129.232.* | June 30, 2026 09:50 |
This exchange deserves 5 stars.
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| VooDoo | |
82.139.195.* | June 29, 2026 20:07 |
Really their service is great. All time they complete my order very short time.
Highly recommended.
Highly recommended.
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| LizaMilnich | |
107.189.13.* | June 28, 2026 20:10 |
Used this platform a few times now. Swaps are quick, rates are fair, and no unexpected hidden fees. Pretty steady service so far.
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| Ivan | |
173.239.247.* | June 28, 2026 02:40 |
Overall everything was good. My exchange has stuck for 1H but after that I wrote to the support in chat and it helped. Tx was pushed and finished eventually in short.
| EasyBit admin | June 28, 2026 02:47 |
Hello Ivan,
Thank you for taking the time to share this feedback, it’s highly appreciated!
We are dedicated to serving your needs in the best way possible!
Kind regards,
EasyBit Team
Thank you for taking the time to share this feedback, it’s highly appreciated!
We are dedicated to serving your needs in the best way possible!
Kind regards,
EasyBit Team
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| Aliya | |
45.154.154.* | June 25, 2026 15:59 |
Swift and steady! Recommended.
| EasyBit admin | June 28, 2026 02:48 |
Hello Aliya,
Thank you for your kind review and for the recommendation! We hope to see you again soon!
Kind regards,
EasyBit Team
Thank you for your kind review and for the recommendation! We hope to see you again soon!
Kind regards,
EasyBit Team
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| Starm42 |  |
193.189.100.* | June 24, 2026 19:31 |
I've used this exchange several times now, and everything has gone smoothly every time. Transactions are fast, the rates are fair, and there are no hidden fees or delays.
| EasyBit admin | June 24, 2026 19:38 |
Hello Starm42,
We are happy to find out that our hard work is appreciated by our clients!
Thank you so much for your kind review!
Kind regards,
EasyBit Team
We are happy to find out that our hard work is appreciated by our clients!
Thank you so much for your kind review!
Kind regards,
EasyBit Team
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| Mike |  |
185.193.167.* | June 24, 2026 15:58 |
I swapped my eth for usdt got stuck because i sent amount lesser than my order. Support team guided me. Thanks 5 star.
| EasyBit admin | June 24, 2026 19:37 |
Hello Mike,
It is our pleasure to read feedback like yours.
Thank you so much for trusting EasyBit!
Kind regards,
EasyBit Team
It is our pleasure to read feedback like yours.
Thank you so much for trusting EasyBit!
Kind regards,
EasyBit Team
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| Nana |  |
188.215.235.* | June 22, 2026 08:50 |
Really nice exchange service. I would use it again and again. The fees are also very reasonable.
| EasyBit admin | June 22, 2026 08:54 |
Hello Nana,
It is our absolute pleasure to read feedback like yours and to see that our hard work is appreciated by our clients!
Thank you so much for trusting EasyBit and hope to see you again soon!
Kind regards,
EasyBit Team
It is our absolute pleasure to read feedback like yours and to see that our hard work is appreciated by our clients!
Thank you so much for trusting EasyBit and hope to see you again soon!
Kind regards,
EasyBit Team
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| Fara | |
67.213.114.* | June 22, 2026 00:21 |
I've used this crypto exchange a few times and honestly had a great experience. The transactions were fast, the rates were fair, and everything worked smoothly without any issues. The interface is simple and easy to understand, even for beginners. Customer support was responsive when I had a question. Overall, a reliable service that I can recommend.
| EasyBit admin | June 28, 2026 02:46 |
Hello Fara,
Thank you so much for the positive feedback! We are glad to hear that you are satisfied with our service.
You are more than welcome to visit EasyBit again!
Kind regards,
EasyBit Team
Thank you so much for the positive feedback! We are glad to hear that you are satisfied with our service.
You are more than welcome to visit EasyBit again!
Kind regards,
EasyBit Team
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| Stami |  |
62.133.47.* | June 18, 2026 22:13 |
I have been using EasyBit again and again! Nice rates and fast transactions! Thank you!
| EasyBit admin | June 28, 2026 02:46 |
Hello Stami,
Thank you so much for your kind review! We are really happy to meet your expectations. Quick transactions at the best rates are our main focus. Hopefully we will see you again soon at EasyBit!
Kind regards,
EasyBit Team
Thank you so much for your kind review! We are really happy to meet your expectations. Quick transactions at the best rates are our main focus. Hopefully we will see you again soon at EasyBit!
Kind regards,
EasyBit Team
CommentRemove
| Andrew |  |
98.159.36.* | June 18, 2026 17:21 |
I recommend their service. Solid 5 star.
| EasyBit admin | June 28, 2026 02:44 |
Hello Andrew,
Thank you for your kind review and recommendation! Great experiences are keeping us motivated!
Kind regards,
EasyBit Team
Thank you for your kind review and recommendation! Great experiences are keeping us motivated!
Kind regards,
EasyBit Team
CommentRemove
| Anilmali | |
158.173.166.* | June 18, 2026 09:46 |
The exchange process was smooth, and the rates were competitive.
| EasyBit admin | June 18, 2026 09:52 |
Hello Anilmali,
Dear,
It is our absolute pleasure to read feedback like yours and to see that our hard work is appreciated by our clients!
Thank you so much for trusting EasyBit and hope to see you again soon!
Kind regards,
EasyBit Team
Dear,
It is our absolute pleasure to read feedback like yours and to see that our hard work is appreciated by our clients!
Thank you so much for trusting EasyBit and hope to see you again soon!
Kind regards,
EasyBit Team
CommentRemove
| Zonixxx | |
171.25.193.* | June 17, 2026 19:39 |
A very intuitive and user-friendly interface. It's perfect for both beginners and experienced users. The exchange process goes smoothly and without any hassle. I liked everything, thank you!
| EasyBit admin | June 17, 2026 19:48 |
Dear Zonixxx,
It is our pleasure to read feedback like yours.
Thank you so much for trusting EasyBit!
Kind regards,
EasyBit Team
It is our pleasure to read feedback like yours.
Thank you so much for trusting EasyBit!
Kind regards,
EasyBit Team
CommentRemove
| Deep | |
95.181.238.* | June 17, 2026 03:50 |
I initially thought my swap was stuck but I realized that the funds were already in my wallet before the order was updated. Overall the process was smooth and I appreciate the support provided.
| EasyBit admin | June 28, 2026 02:44 |
Hello Deep,
Thank you so much for this review and for trusting EasyBit for your exchanges! Satisfied customers are our priority. Hope to see you again soon!
Kind regards,
EasyBit Team
Thank you so much for this review and for trusting EasyBit for your exchanges! Satisfied customers are our priority. Hope to see you again soon!
Kind regards,
EasyBit Team
CommentRemove
| Marryson | |
64.64.99.* | June 16, 2026 12:44 |
Very user-friendly exchange platform with a simple and intuitive interface. Everything is easy to understand, making the exchange process smooth and hassle-free.
| EasyBit admin | June 16, 2026 12:51 |
Hello Marryson,
Thank you so much for the positive feedback! We are glad to hear that you are satisfied with our service.
You are more than welcome to visit EasyBit again!
Kind regards,
EasyBit Team
Thank you so much for the positive feedback! We are glad to hear that you are satisfied with our service.
You are more than welcome to visit EasyBit again!
Kind regards,
EasyBit Team
CommentRemove
| Yioton | |
185.253.160.* | June 15, 2026 20:15 |
What a nice exchanger. Really fast exchanges and reliable. Totally suggested.
| EasyBit admin | June 16, 2026 12:38 |
Hello Yioton,
It is our absolute pleasure to read feedback like yours and to see that our hard work is appreciated by our clients!
Thank you so much for trusting EasyBit and hope to see you again soon!
Kind regards,
EasyBit Team
It is our absolute pleasure to read feedback like yours and to see that our hard work is appreciated by our clients!
Thank you so much for trusting EasyBit and hope to see you again soon!
Kind regards,
EasyBit Team
CommentRemove
| Kin Beg | |
217.138.193.* | June 14, 2026 18:27 |
Rates are excellent and speed as well.
I swapped my usdt to purchase btc got my funds under 10 minutes.
Very good
10/10 rate.
I swapped my usdt to purchase btc got my funds under 10 minutes.
Very good
10/10 rate.
| EasyBit admin | June 16, 2026 12:40 |
Hello Kin Beg,
Thank you so much for your kind review! We are really happy to meet your expectations. Quick transactions at the best rates are our main focus. Hopefully we will see you again soon at EasyBit!
Kind regards,
EasyBit Team
Thank you so much for your kind review! We are really happy to meet your expectations. Quick transactions at the best rates are our main focus. Hopefully we will see you again soon at EasyBit!
Kind regards,
EasyBit Team
CommentRemove
| Ivan | |
89.105.206.* | June 11, 2026 23:27 |
Under review by the monitor's administration
Worst service ever. Blocked my transaction and requested new address. I’m provided new address to them and they didn’t sent my funds to new address. Customer service not helping it all.
| EasyBit admin | June 12, 2026 01:48 |
Hello Ivan,
Thank you for your feedback!.
Your order was paused during the sending process to help protect your funds, as the recipient address initially provided was identified as potentially high risk.
After you provided a new recipient address, our team reviewed the request, updated the order address, and successfully completed the order.
We apologize for the delay in processing the address update. Due to the volume of requests currently being handled by our team, the review took longer than usual.
Thank you for your patience, understanding, and cooperation throughout this process. If you have any further questions, please do not hesitate to contact us.
Kind regards,
Team EasyBit
Thank you for your feedback!.
Your order was paused during the sending process to help protect your funds, as the recipient address initially provided was identified as potentially high risk.
After you provided a new recipient address, our team reviewed the request, updated the order address, and successfully completed the order.
We apologize for the delay in processing the address update. Due to the volume of requests currently being handled by our team, the review took longer than usual.
Thank you for your patience, understanding, and cooperation throughout this process. If you have any further questions, please do not hesitate to contact us.
Kind regards,
Team EasyBit
CommentRemove
| Tylor |  |
195.177.93.* | June 11, 2026 11:36 |
Excellent Services. I got stuck after sending less amount. Their team was supportive to resolve the maater at earliest convenience.
Thanks.
Thanks.
| EasyBit admin | June 16, 2026 12:41 |
Hello Tylor,
Thank you for your kind words!
It always makes us happy to find out that our customers are satisfied with our service!
Kind regards,
EasyBit Team
Thank you for your kind words!
It always makes us happy to find out that our customers are satisfied with our service!
Kind regards,
EasyBit Team
CommentRemove
| Ateogreed48 | |
185.220.100.* | June 11, 2026 01:13 |
I really enjoy using this service. While I've heard some users experience delays, my transfers have always been completely trouble-free. It's convenient and fast, and I’d easily recommend it to anyone.
| EasyBit admin | June 16, 2026 12:46 |
Hello Ateogreed48,
Your positive feedback and kind words are highly appreciated! These give us the energy to try for the best each and every day! We are really happy to find out that you had a positive experience with our service and we commit to keeping it that way going forward! See you again at EasyBit!
Kind regards,
EasyBit Team
Your positive feedback and kind words are highly appreciated! These give us the energy to try for the best each and every day! We are really happy to find out that you had a positive experience with our service and we commit to keeping it that way going forward! See you again at EasyBit!
Kind regards,
EasyBit Team
CommentRemove
| Akilnesh | |
158.173.24.* | June 10, 2026 02:40 |
Superfast and reliable exchange service.
| EasyBit admin | June 16, 2026 12:48 |
Hello Akilnesh,
Thank you for your kind words!
It always makes us happy to find out that our customers are satisfied with our service!
Kind regards,
EasyBit Team
Thank you for your kind words!
It always makes us happy to find out that our customers are satisfied with our service!
Kind regards,
EasyBit Team
CommentRemove
| Billy |  |
31.171.155.* | June 9, 2026 21:50 |
Everything went fine, no delays and good rates. really easy to use.
| EasyBit admin | June 16, 2026 12:45 |
Hello Billy,
We appreciate your positive feedback! Our Team is committed to providing the simplest method to exchange crypto at the best rates! You are more than welcome to use EasyBit again!
Kind regards,
EasyBit Team
We appreciate your positive feedback! Our Team is committed to providing the simplest method to exchange crypto at the best rates! You are more than welcome to use EasyBit again!
Kind regards,
EasyBit Team
CommentRemove
| Simrat |  |
220.158.199.* | June 8, 2026 14:42 |
Used their service for the 3rd tym.
Shocked by their speed and rates!
Literally best rates on market. Recommend.
Shocked by their speed and rates!
Literally best rates on market. Recommend.
| EasyBit admin | June 16, 2026 12:42 |
Hello Simrat,
Thank you so much for your kind review! We are trying our best to provide you with the best rates on the market in every transaction!
Kind regards,
EasyBit Team
Thank you so much for your kind review! We are trying our best to provide you with the best rates on the market in every transaction!
Kind regards,
EasyBit Team
CommentRemove
| Martin | |
153.75.232.* | June 7, 2026 16:30 |
Excellent Speed. I got a bit more than expected
Thx guys.
Thx guys.
| EasyBit admin | June 7, 2026 16:33 |
Dear Martin,
We are glad that you had a nice experience with our service and hope to see you again soon!
Kind regards,
EasyBit Team
We are glad that you had a nice experience with our service and hope to see you again soon!
Kind regards,
EasyBit Team
CommentRemove
| elRopz |  |
51.158.254.* | April 24, 2026 10:52 |
According to the information available, the exchanger has no financial obligations to this user
I sent my funds through their exchange service, which I had purchased from an official source. In the end, they told me that my funds had failed the AML check. It’s been three days now, and customer support still hasn’t resolved my issue, and my funds haven’t been returned. Even though I wasn’t required to, I provided all the evidence proving that the funds were purchased from an official source. I don’t recommend them.
| EasyBit admin | April 24, 2026 12:00 |
Hello elRopz,
Thank you for sharing your feedback.
We’d like to clarify that the order was temporarily stopped due to internal security checks, which are a standard part of our compliance and fraud prevention procedures. These measures are in place to protect both our clients and the platform.
As part of this process, the case required additional review by our senior team. This does not indicate any issue with your account, but rather an extra layer of verification that can be triggered automatically by our system.
Our senior team is currently reviewing the matter, and once the checks are completed, you will be promptly informed about the next steps. We appreciate your patience and understanding while we ensure a secure exchange environment for all users.
If you have any further questions, our support team remains at your disposal.
Kind Regards,
EasyBit Team
Thank you for sharing your feedback.
We’d like to clarify that the order was temporarily stopped due to internal security checks, which are a standard part of our compliance and fraud prevention procedures. These measures are in place to protect both our clients and the platform.
As part of this process, the case required additional review by our senior team. This does not indicate any issue with your account, but rather an extra layer of verification that can be triggered automatically by our system.
Our senior team is currently reviewing the matter, and once the checks are completed, you will be promptly informed about the next steps. We appreciate your patience and understanding while we ensure a secure exchange environment for all users.
If you have any further questions, our support team remains at your disposal.
Kind Regards,
EasyBit Team
Claim solved
| elRopz | April 25, 2026 15:03 |
It has been 5 days, and the issue remains unresolved. I have provided all the evidence, yet I have not received a proper proposal for resolving this issue. No one has responded to this request to this day.
Claim renewed
| EasyBit admin | April 27, 2026 04:51 |
Hello elRopz,
Thank you for your message!
We understand your concern regarding the time taken, and we want to assure you that your case is still under active review by our senior team. These checks are part of our compliance procedures and, in certain cases, may require additional time to complete thoroughly.
We confirm that all the information you have provided has been received and is being reviewed. The delay is not due to inaction, but rather to ensure that the case is handled correctly and securely.
At this stage, we kindly ask for a bit more patience. As soon as the review is completed, you will be promptly informed with a clear resolution.
We appreciate your understanding and cooperation.
Kind regards,
EasyBit Team
Thank you for your message!
We understand your concern regarding the time taken, and we want to assure you that your case is still under active review by our senior team. These checks are part of our compliance procedures and, in certain cases, may require additional time to complete thoroughly.
We confirm that all the information you have provided has been received and is being reviewed. The delay is not due to inaction, but rather to ensure that the case is handled correctly and securely.
At this stage, we kindly ask for a bit more patience. As soon as the review is completed, you will be promptly informed with a clear resolution.
We appreciate your understanding and cooperation.
Kind regards,
EasyBit Team
Claim solved
| elRopz | April 29, 2026 05:40 |
Hello. I sent you an email regarding your request, but I haven’t received a reply in two days. Please check your email; I’ve been waiting for a resolution to this issue for a very long time.
Claim renewed
| EasyBit admin | April 29, 2026 06:38 |
Hello elRopz,
Thank you for your follow-up, and we truly appreciate your patience.
We can confirm that we have received the information you submitted, and it is currently under review. The review process typically takes up to 2 working days to complete, though it may take slightly longer depending on the current workload.
Please rest assured that your case is being handled, and we are closely monitoring it. Once the review is completed, our team will update you immediately.
Thank you again for your patience and understanding
Thank you for your follow-up, and we truly appreciate your patience.
We can confirm that we have received the information you submitted, and it is currently under review. The review process typically takes up to 2 working days to complete, though it may take slightly longer depending on the current workload.
Please rest assured that your case is being handled, and we are closely monitoring it. Once the review is completed, our team will update you immediately.
Thank you again for your patience and understanding
| EasyBit admin | April 29, 2026 06:54 |
Hello elRopz,
Thank you for your follow-up, and we truly appreciate your patience.
We can confirm that we have received the information you submitted, and it is currently under review. The review process typically takes up to 2 working days to complete, though it may take slightly longer depending on the current workload.
Please rest assured that your case is being handled, and we are closely monitoring it. Once the review is completed, our team will update you immediately.
Thank you again for your patience and understanding
Best regards,
EasyBit Support Team
Thank you for your follow-up, and we truly appreciate your patience.
We can confirm that we have received the information you submitted, and it is currently under review. The review process typically takes up to 2 working days to complete, though it may take slightly longer depending on the current workload.
Please rest assured that your case is being handled, and we are closely monitoring it. Once the review is completed, our team will update you immediately.
Thank you again for your patience and understanding
Best regards,
EasyBit Support Team
Claim solved
| elRopz | April 30, 2026 14:11 |
For over a week now, I haven’t been able to resolve an issue related to the AML verification. I have provided all the requested evidence and documents in full and without delay. Despite this, the verification process has dragged on for an unreasonably long time.
I am particularly dissatisfied with the fact that for the past three days, there has been virtually no feedback from the service—the so-called “verification” is ongoing, but without any deadlines, specifics, or attempts to expedite the process.
It feels as though, instead of a real solution to the problem, I am receiving only formal responses and stalling. For a financial service, this level of support and transparency is unacceptable.
I hope that the service representatives will finally address the situation and complete the verification within a reasonable timeframe. At this point, the experience has been extremely negative.
I am particularly dissatisfied with the fact that for the past three days, there has been virtually no feedback from the service—the so-called “verification” is ongoing, but without any deadlines, specifics, or attempts to expedite the process.
It feels as though, instead of a real solution to the problem, I am receiving only formal responses and stalling. For a financial service, this level of support and transparency is unacceptable.
I hope that the service representatives will finally address the situation and complete the verification within a reasonable timeframe. At this point, the experience has been extremely negative.
Claim renewed
| EasyBit admin | April 30, 2026 15:37 |
elRopz,
Thank you for your message and for providing your feedback.
We would like to clarify that when a transaction is flagged by our compliance monitoring system, it enters a detailed review process in line with strict anti-money laundering and security requirements. This review is not automated and may take time depending on the complexity of transaction patterns, supporting documentation, and associated activity.
We can confirm that the documentation you have submitted has been received and is included in the ongoing assessment. In certain cases, additional verification checks may be required across related transactions, especially when funds originate from multiple sources or involve merchant activity. This can extend the overall processing time.
Please also note that some cases depend on cooperation or responses from third parties involved in the transaction flow. If any participant does not complete the requested verification steps, the timeline may be further affected.
Your case remains under active review by the Security and Compliance team. All funds remain secure throughout the process, and no action is taken without proper validation under regulatory obligations.
Once the review is fully completed, you will receive a direct update via the existing email correspondence with the next steps if applicable.
Kind regards,
EasyBit Team
Thank you for your message and for providing your feedback.
We would like to clarify that when a transaction is flagged by our compliance monitoring system, it enters a detailed review process in line with strict anti-money laundering and security requirements. This review is not automated and may take time depending on the complexity of transaction patterns, supporting documentation, and associated activity.
We can confirm that the documentation you have submitted has been received and is included in the ongoing assessment. In certain cases, additional verification checks may be required across related transactions, especially when funds originate from multiple sources or involve merchant activity. This can extend the overall processing time.
Please also note that some cases depend on cooperation or responses from third parties involved in the transaction flow. If any participant does not complete the requested verification steps, the timeline may be further affected.
Your case remains under active review by the Security and Compliance team. All funds remain secure throughout the process, and no action is taken without proper validation under regulatory obligations.
Once the review is fully completed, you will receive a direct update via the existing email correspondence with the next steps if applicable.
Kind regards,
EasyBit Team
Claim solved
| elRopz | May 11, 2026 07:42 |
Hello.
I am writing again regarding the frozen funds and the prolonged AML review.
The review has been ongoing for about three weeks now. I have provided all the documents and evidence you requested in full. Since then, there has been no progress on my case for a week.
At this point, the situation appears to be an unjustified withholding of funds without any specific timeline or explanation.
I request that you:
— provide an update on the status of the review;
— specify the exact completion date;
— or complete the review and unblock/return the funds.
I have fulfilled all requirements on my part and expect the same conscientious approach from you. Otherwise, I will be forced to continue this matter publicly through monitoring services, review platforms, and other available channels.
I expect a substantive response, not a boilerplate message.
Sincerely.
I am writing again regarding the frozen funds and the prolonged AML review.
The review has been ongoing for about three weeks now. I have provided all the documents and evidence you requested in full. Since then, there has been no progress on my case for a week.
At this point, the situation appears to be an unjustified withholding of funds without any specific timeline or explanation.
I request that you:
— provide an update on the status of the review;
— specify the exact completion date;
— or complete the review and unblock/return the funds.
I have fulfilled all requirements on my part and expect the same conscientious approach from you. Otherwise, I will be forced to continue this matter publicly through monitoring services, review platforms, and other available channels.
I expect a substantive response, not a boilerplate message.
Sincerely.
Claim renewed
| EasyBit admin | May 11, 2026 08:19 |
Hello elRopz,
Thank you for your follow-up, and we truly appreciate your patience.
I see that you have not responded to our email sent on May 4th. Please respond to our email so our team can take further action.
If you have any further questions, our support team remains at your disposal.
Kind regards,
EasyBit Team
Thank you for your follow-up, and we truly appreciate your patience.
I see that you have not responded to our email sent on May 4th. Please respond to our email so our team can take further action.
If you have any further questions, our support team remains at your disposal.
Kind regards,
EasyBit Team
Claim solved
| elRopz | May 11, 2026 10:29 |
Dear Customer Support,
I responded to your email dated May 4 and already mentioned that I had provided all the information you requested in my previous email. However, judging by your latest response, it appears that this information was not properly reviewed.
I ask that you carefully review the data and notifications I sent earlier. If you are unable or unwilling to address my issue in detail, please refund me the full amount.
I look forward to a prompt resolution of this matter.
Sincerely.
I responded to your email dated May 4 and already mentioned that I had provided all the information you requested in my previous email. However, judging by your latest response, it appears that this information was not properly reviewed.
I ask that you carefully review the data and notifications I sent earlier. If you are unable or unwilling to address my issue in detail, please refund me the full amount.
I look forward to a prompt resolution of this matter.
Sincerely.
Claim renewed
| EasyBit admin | May 11, 2026 12:57 |
elRopz,
Thank you for your response.
Please note that our team has already sent you a detailed follow-up email today regarding your review. We kindly ask you to carefully check the latest message and reply directly to that same email thread with the requested information or clarification.
Your case is still being handled by the relevant department, and all updates are being communicated through the active email correspondence to ensure the review is processed correctly and without delays.
We appreciate your cooperation and await your response to the latest email from our team.
Kind regards,
EasyBit Team
Thank you for your response.
Please note that our team has already sent you a detailed follow-up email today regarding your review. We kindly ask you to carefully check the latest message and reply directly to that same email thread with the requested information or clarification.
Your case is still being handled by the relevant department, and all updates are being communicated through the active email correspondence to ensure the review is processed correctly and without delays.
We appreciate your cooperation and await your response to the latest email from our team.
Kind regards,
EasyBit Team
Claim solved
| elRopz | May 20, 2026 15:12 |
EasyBit—they’ve been holding my funds for a month and just keep sending me form letters. BestChange administration, take note!
I contacted EasyBit a month ago. My funds are stuck in “review.” I provided all the evidence immediately—without
delay, in full, exactly as requested.
The result after a month: nothing.
Instead of a solution—endless boilerplate emails. The latest one officially states: “We, the support agents, do not have access to the details of the investigation and cannot provide a timeline.” In other words, the service openly admits that its support team does not control
the process and cannot provide any information to the customer whose funds are frozen.
This is not a “verification”—it is withholding funds without explanation and without a timeline.
BestChange administration, please take note of this situation. An exchange that holds a customer’s money for a month,
feeds them empty responses, and provides no specifics—should not remain on the platform without consequences. The reputation
rating here does not reflect the actual state of affairs.
If you have encountered a similar situation with EasyBit, please post in this thread. The more people who speak out about the problem
publicly, the harder it will be to ignore. Silence benefits only them—not you.
I do not recommend anyone use EasyBit until the situation is publicly resolved.
I contacted EasyBit a month ago. My funds are stuck in “review.” I provided all the evidence immediately—without
delay, in full, exactly as requested.
The result after a month: nothing.
Instead of a solution—endless boilerplate emails. The latest one officially states: “We, the support agents, do not have access to the details of the investigation and cannot provide a timeline.” In other words, the service openly admits that its support team does not control
the process and cannot provide any information to the customer whose funds are frozen.
This is not a “verification”—it is withholding funds without explanation and without a timeline.
BestChange administration, please take note of this situation. An exchange that holds a customer’s money for a month,
feeds them empty responses, and provides no specifics—should not remain on the platform without consequences. The reputation
rating here does not reflect the actual state of affairs.
If you have encountered a similar situation with EasyBit, please post in this thread. The more people who speak out about the problem
publicly, the harder it will be to ignore. Silence benefits only them—not you.
I do not recommend anyone use EasyBit until the situation is publicly resolved.
Claim renewed
| EasyBit admin | May 28, 2026 02:41 |
Dear elRopz,
Thank you for your continued feedback and patience throughout this process.
The review has now been finalized, and we would like to inform you that the order has been processed and completed as per your request.
Thank you for your understanding. We sincerely appreciate your patience and cooperation during this time.
If you feel that the issue has been resolved to your satisfaction, we would greatly appreciate it if you could consider updating or removing your review to reflect the outcome of the case.
Kind Regards,
Team EasyBit
Thank you for your continued feedback and patience throughout this process.
The review has now been finalized, and we would like to inform you that the order has been processed and completed as per your request.
Thank you for your understanding. We sincerely appreciate your patience and cooperation during this time.
If you feel that the issue has been resolved to your satisfaction, we would greatly appreciate it if you could consider updating or removing your review to reflect the outcome of the case.
Kind Regards,
Team EasyBit
Claim solved
CommentRemove
| User | |
51.15.68.* | April 1, 2026 07:25 |
According to the information available, the exchanger has no financial obligations to this user
I used EasyBit to swap 0.261 ETH to BSC USDT, but the swap was never completed, and the funds were not credited.
I have contacted EasyBit multiple times, but they have not provided a clear explanation or timeline for the resolution. This lack of transparency, accountability, and customer support is unacceptable.
I have also reported manipulated reviews to Trustpilot and will escalate the matter through official channels if this issue is not addressed promptly.
I have contacted EasyBit multiple times, but they have not provided a clear explanation or timeline for the resolution. This lack of transparency, accountability, and customer support is unacceptable.
I have also reported manipulated reviews to Trustpilot and will escalate the matter through official channels if this issue is not addressed promptly.
| BestChange admin | April 1, 2026 07:31 |
Hello,
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| EasyBit admin | April 1, 2026 08:43 |
Hello user,
Thank you for sharing your feedback.
We’d like to clarify that the order was temporarily stopped due to internal security checks, which are a standard part of our compliance and fraud prevention procedures. These measures are in place to protect both our clients and the platform.
As part of this process, the case required additional review by our senior team. This does not indicate any issue with your account, but rather an extra layer of verification that can be triggered automatically by our system.
Our senior team is currently reviewing the matter, and once the checks are completed, you will be promptly informed about the next steps. We appreciate your patience and understanding while we ensure a secure exchange environment for all users.
If you have any further questions, our support team remains at your disposal.
Kind Regards,
EasyBit Team
Thank you for sharing your feedback.
We’d like to clarify that the order was temporarily stopped due to internal security checks, which are a standard part of our compliance and fraud prevention procedures. These measures are in place to protect both our clients and the platform.
As part of this process, the case required additional review by our senior team. This does not indicate any issue with your account, but rather an extra layer of verification that can be triggered automatically by our system.
Our senior team is currently reviewing the matter, and once the checks are completed, you will be promptly informed about the next steps. We appreciate your patience and understanding while we ensure a secure exchange environment for all users.
If you have any further questions, our support team remains at your disposal.
Kind Regards,
EasyBit Team
| User | April 1, 2026 08:47 |
The funds were successfully sent from my wallet, but the swap was never completed and the USDT was not credited anywhere. I have contacted your support multiple times with no clear resolution or timeline provided.
I have documented all transactions and correspondence.
If this matter is not resolved promptly, I will escalate it to legal and regulatory authorities, including the Federal Trade Commission (FTC) and other relevant cross-border financial authorities.
I urge EasyBit to provide the following immediately:
Exact status of my funds
Full details of the internal review and senior team handling
Owner or corporate contact information for legal escalation if needed
I expect a concrete resolution or refund without further delay.
I have documented all transactions and correspondence.
If this matter is not resolved promptly, I will escalate it to legal and regulatory authorities, including the Federal Trade Commission (FTC) and other relevant cross-border financial authorities.
I urge EasyBit to provide the following immediately:
Exact status of my funds
Full details of the internal review and senior team handling
Owner or corporate contact information for legal escalation if needed
I expect a concrete resolution or refund without further delay.
| User | April 3, 2026 07:51 |
Refund our money, You Are *** 100%
| EasyBit admin | April 9, 2026 04:56 |
Hello,
Thank you for your message.
Please note that the details you have provided are currently under review by our relevant team. This process is being handled in accordance with our compliance procedures.
At this stage, we are unable to provide additional details or timelines until the review is completed. Once the review is finalized, our team will reach out to you via email with a clear update and further instructions.
We understand the urgency of your concern and appreciate your patience while this process is being completed.
Kind regards,
EasyBit Team
Thank you for your message.
Please note that the details you have provided are currently under review by our relevant team. This process is being handled in accordance with our compliance procedures.
At this stage, we are unable to provide additional details or timelines until the review is completed. Once the review is finalized, our team will reach out to you via email with a clear update and further instructions.
We understand the urgency of your concern and appreciate your patience while this process is being completed.
Kind regards,
EasyBit Team
| BestChange admin | May 23, 2026 01:26 |
Hello,
Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.
Sincerely, administration of the BestChange exchanger monitor.
Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.
Sincerely, administration of the BestChange exchanger monitor.
CommentRemove
| Edith | |
45.128.199.* | April 10, 2026 08:18 |
Mention of a third-party resource was removed by monitor's administration
Issue has been successfully resolved by the exchanger's administration
I want to report a serious issue with EasyBit.
My transaction was stopped for AML / Source of Funds review. I was asked to provide an explanation of the transaction flow and supporting evidence. I submitted all requested materials, including transaction details, screenshots, and additional documentation to clarify the origin and movement of funds.
Even after full cooperation, EasyBit has still not released my funds. I have not received a clear final decision or a satisfactory explanation for the ongoing delay.
I understand the need for AML procedures, but there must also be reasonable processing times, clear communication, and fair treatment of the customer. In this case, I complied with every request, yet my funds remain withheld.
I am posting this complaint to warn others and to ask for public attention to this case. If a service requests extensive compliance documentation and the customer provides it, the platform should not continue delaying indefinitely without a clear outcome.
My transaction was stopped for AML / Source of Funds review. I was asked to provide an explanation of the transaction flow and supporting evidence. I submitted all requested materials, including transaction details, screenshots, and additional documentation to clarify the origin and movement of funds.
Even after full cooperation, EasyBit has still not released my funds. I have not received a clear final decision or a satisfactory explanation for the ongoing delay.
I understand the need for AML procedures, but there must also be reasonable processing times, clear communication, and fair treatment of the customer. In this case, I complied with every request, yet my funds remain withheld.
I am posting this complaint to warn others and to ask for public attention to this case. If a service requests extensive compliance documentation and the customer provides it, the platform should not continue delaying indefinitely without a clear outcome.
| EasyBit admin | April 10, 2026 09:37 |
Hello Edith,
Thank you for your feedback!
We would like to assure you that your case remains under active review by our Team. The documents and recordings you provided have been received and are being carefully assessed in accordance with our compliance and regulatory obligations.
Please understand that these reviews involve multiple verification steps and, in some cases, coordination with external compliance procedures. This means the timeline may vary depending on the complexity of the case. The absence of immediate updates does not indicate inactivity, but rather that the review is still ongoing.
As soon as the review is completed or if any further information is required, you will be contacted immediately via email with the outcome and next steps.
We appreciate your patience and cooperation while this process is finalized.
Kind regards,
EasyBit Team
Thank you for your feedback!
We would like to assure you that your case remains under active review by our Team. The documents and recordings you provided have been received and are being carefully assessed in accordance with our compliance and regulatory obligations.
Please understand that these reviews involve multiple verification steps and, in some cases, coordination with external compliance procedures. This means the timeline may vary depending on the complexity of the case. The absence of immediate updates does not indicate inactivity, but rather that the review is still ongoing.
As soon as the review is completed or if any further information is required, you will be contacted immediately via email with the outcome and next steps.
We appreciate your patience and cooperation while this process is finalized.
Kind regards,
EasyBit Team
Claim solved
| Edith | April 13, 2026 15:06 |
UPDATE – April 13, 2026 – Funds still NOT released
This claim has not been resolved and I did not mark it as such. The "solved" status is false and misleading to other users on this platform.
As of today, April 13, 2026, my funds remain withheld by EasyBit — 17 days after I first submitted documentation and over two weeks of continuous back-and-forth communication with their team.
EasyBit's public response above is a copy-paste template that says absolutely nothing of substance. No timeline, no specific outstanding requirement, no commitment, no accountability. Meanwhile, a real person's real money is being held indefinitely with no end in sight.
Here is what I have provided to EasyBit so far:
• Full bank statements proving source of funds
• Loan agreements
• Complete P2P trade chat history and screenshots
• Transaction records showing every step of the fund flow
• Detailed written explanation of the entire transaction path
• Screenshots of exchange conversions and successful withdrawals
I have answered every single question their compliance team raised, promptly and thoroughly. When they found a new question, I answered it. When they asked for more documents, I provided them. There is nothing left for me to submit.
Yet here we are — funds frozen, no resolution date, no transparency, and now a falsely marked "solved" complaint on a public review platform.
I want other users to be fully aware: EasyBit can hold your funds indefinitely under the label of AML review, even after you have cooperated completely. Their compliance process has no clear timeline, no customer commitment, and apparently no upper limit on how long they can keep your money.
I will continue updating this post publicly until this matter is genuinely resolved. If it is not resolved shortly, I will be escalating this to financial regulatory authorities and pursuing all available legal options.
This case is open. This claim is not solved.
---------------------------------------------------------------------------
I am also formally requesting the attention and intervention of BestChange administration.
EasyBit has marked this complaint as "solved" without my consent and without releasing my funds. This appears to be a deliberate attempt to suppress a legitimate complaint and protect their rating on this platform. I kindly ask BestChange administrators to review this case independently, verify the current status of my funds with EasyBit, and take appropriate action regarding an exchanger that is closing customer complaints without actually resolving them. The integrity of this platform depends on complaints only being marked resolved when the customer confirms it.
This claim has not been resolved and I did not mark it as such. The "solved" status is false and misleading to other users on this platform.
As of today, April 13, 2026, my funds remain withheld by EasyBit — 17 days after I first submitted documentation and over two weeks of continuous back-and-forth communication with their team.
EasyBit's public response above is a copy-paste template that says absolutely nothing of substance. No timeline, no specific outstanding requirement, no commitment, no accountability. Meanwhile, a real person's real money is being held indefinitely with no end in sight.
Here is what I have provided to EasyBit so far:
• Full bank statements proving source of funds
• Loan agreements
• Complete P2P trade chat history and screenshots
• Transaction records showing every step of the fund flow
• Detailed written explanation of the entire transaction path
• Screenshots of exchange conversions and successful withdrawals
I have answered every single question their compliance team raised, promptly and thoroughly. When they found a new question, I answered it. When they asked for more documents, I provided them. There is nothing left for me to submit.
Yet here we are — funds frozen, no resolution date, no transparency, and now a falsely marked "solved" complaint on a public review platform.
I want other users to be fully aware: EasyBit can hold your funds indefinitely under the label of AML review, even after you have cooperated completely. Their compliance process has no clear timeline, no customer commitment, and apparently no upper limit on how long they can keep your money.
I will continue updating this post publicly until this matter is genuinely resolved. If it is not resolved shortly, I will be escalating this to financial regulatory authorities and pursuing all available legal options.
This case is open. This claim is not solved.
---------------------------------------------------------------------------
I am also formally requesting the attention and intervention of BestChange administration.
EasyBit has marked this complaint as "solved" without my consent and without releasing my funds. This appears to be a deliberate attempt to suppress a legitimate complaint and protect their rating on this platform. I kindly ask BestChange administrators to review this case independently, verify the current status of my funds with EasyBit, and take appropriate action regarding an exchanger that is closing customer complaints without actually resolving them. The integrity of this platform depends on complaints only being marked resolved when the customer confirms it.
Claim renewed
| EasyBit admin | April 13, 2026 15:17 |
Dear Edith,
Thank you for your detailed update.
We acknowledge your continued communication and the documentation you have submitted. Please note that when a transaction is flagged under AML and source of funds procedures, the review may extend beyond initial verification and can involve additional internal checks as well as external compliance coordination. This process is conducted step by step and is not limited to the submission of documents alone.
While you have provided extensive information, each element must be independently assessed and cross-verified in line with regulatory requirements. In certain cases, this may require more time depending on transaction structure, counterparties involved, and risk indicators identified during the review.
Regarding your concern about the public complaint status, please understand that platform labels or classifications do not affect the actual review process or its outcome. The compliance review is handled separately through official channels, and updates are provided via the ongoing email correspondence once there is a confirmed result or a need for further input.
We also want to emphasize that all funds remain secure throughout the entire review procedure. The process is designed to ensure full compliance with legal and security standards, and it is applied consistently across all cases.
Once the review reaches completion, you will be contacted directly with the final outcome and any next steps, if applicable.
Kind regards,
EasyBit Team
Thank you for your detailed update.
We acknowledge your continued communication and the documentation you have submitted. Please note that when a transaction is flagged under AML and source of funds procedures, the review may extend beyond initial verification and can involve additional internal checks as well as external compliance coordination. This process is conducted step by step and is not limited to the submission of documents alone.
While you have provided extensive information, each element must be independently assessed and cross-verified in line with regulatory requirements. In certain cases, this may require more time depending on transaction structure, counterparties involved, and risk indicators identified during the review.
Regarding your concern about the public complaint status, please understand that platform labels or classifications do not affect the actual review process or its outcome. The compliance review is handled separately through official channels, and updates are provided via the ongoing email correspondence once there is a confirmed result or a need for further input.
We also want to emphasize that all funds remain secure throughout the entire review procedure. The process is designed to ensure full compliance with legal and security standards, and it is applied consistently across all cases.
Once the review reaches completion, you will be contacted directly with the final outcome and any next steps, if applicable.
Kind regards,
EasyBit Team
Claim solved
| Edith | April 13, 2026 15:58 |
Dear EasyBit team,
Thank you for your response. However, I must be direct — this is once again a carefully written reply that provides no concrete information, no timeline, and no specific outstanding requirement.
You mention "risk indicators identified during the review" and "transaction structure and counterparties involved" as reasons for extended delay. I respectfully ask you to be transparent: if there are specific concerns beyond the documentation already submitted, I have the right to know what they are so I can address them. Vague references to unspecified risk indicators after 19 days of full cooperation are not acceptable.
I also note you stated "all funds remain secure throughout the entire review procedure." I appreciate that confirmation, however security of funds is not the issue — the issue is the indefinite withholding of those funds without a clear basis or timeline.
I am therefore asking EasyBit directly and publicly to answer the following specific questions:
1. Are there any outstanding documents or information still required from my side — yes or no?
2. What is the specific regulatory or legal basis under which my funds are currently being held?
3. What is the maximum timeframe your compliance procedures allow for a review of this nature?
4. If the review results in a decision not to release funds, what is the formal process for me to challenge that decision?
I am not asking for a final decision today. I am asking for transparency, specificity, and a defined endpoint to this process. These are reasonable expectations for any customer who has fully cooperated for nearly three weeks.
I await your specific answers to the above questions.
Edith.
Thank you for your response. However, I must be direct — this is once again a carefully written reply that provides no concrete information, no timeline, and no specific outstanding requirement.
You mention "risk indicators identified during the review" and "transaction structure and counterparties involved" as reasons for extended delay. I respectfully ask you to be transparent: if there are specific concerns beyond the documentation already submitted, I have the right to know what they are so I can address them. Vague references to unspecified risk indicators after 19 days of full cooperation are not acceptable.
I also note you stated "all funds remain secure throughout the entire review procedure." I appreciate that confirmation, however security of funds is not the issue — the issue is the indefinite withholding of those funds without a clear basis or timeline.
I am therefore asking EasyBit directly and publicly to answer the following specific questions:
1. Are there any outstanding documents or information still required from my side — yes or no?
2. What is the specific regulatory or legal basis under which my funds are currently being held?
3. What is the maximum timeframe your compliance procedures allow for a review of this nature?
4. If the review results in a decision not to release funds, what is the formal process for me to challenge that decision?
I am not asking for a final decision today. I am asking for transparency, specificity, and a defined endpoint to this process. These are reasonable expectations for any customer who has fully cooperated for nearly three weeks.
I await your specific answers to the above questions.
Edith.
Claim renewed
| EasyBit admin | April 13, 2026 18:53 |
Edith,
Thank you for your follow-up.
We acknowledge your continued communication and the information you have provided. As previously mentioned, transactions flagged under AML and source of funds procedures require a comprehensive review process, which may involve multiple verification steps and coordination beyond initial checks.
Please note that case-specific updates, clarifications, and any required communication are handled directly through the ongoing email correspondence with our senior compliance team. This ensures that your case is reviewed and addressed as efficiently as possible through the appropriate channel.
We kindly ask you to continue communication via the existing email thread, where the responsible team will provide updates or request any additional information if needed.
We reiterate that all funds remain secure during this process. Once the review is completed, you will be informed directly with the outcome and any next steps.
Kind regards,
EasyBit Team
Thank you for your follow-up.
We acknowledge your continued communication and the information you have provided. As previously mentioned, transactions flagged under AML and source of funds procedures require a comprehensive review process, which may involve multiple verification steps and coordination beyond initial checks.
Please note that case-specific updates, clarifications, and any required communication are handled directly through the ongoing email correspondence with our senior compliance team. This ensures that your case is reviewed and addressed as efficiently as possible through the appropriate channel.
We kindly ask you to continue communication via the existing email thread, where the responsible team will provide updates or request any additional information if needed.
We reiterate that all funds remain secure during this process. Once the review is completed, you will be informed directly with the outcome and any next steps.
Kind regards,
EasyBit Team
Claim solved
| Edith | April 13, 2026 20:52 |
EasyBit Team, your response is once again a copy-paste template that addresses nothing and resolves nothing. This is now the third time you have marked this complaint as "solved" without my consent and without releasing my funds. I am formally asking BestChange administration to take note of this repeated abuse of their platform.
I also want to address something publicly that can no longer be ignored.
EasyBit Solutions Inc. was delisted from BestChange on February 13, 2026 — more than a month before my transaction was processed through Nanswap on March 25, 2026. BestChange themselves explicitly warn users against using EasyBit and state they cannot assist in resolving disputes with this platform. EasyBit is registered in Panama and has a documented history of 54 previously settled financial claims on this platform alone.
Despite all of this, Nanswap continued routing customer funds to EasyBit without any disclosure or warning to customers. I was never informed that the platform handling my 18,000 USDC had already been delisted and publicly flagged.
To EasyBit specifically — you are asking me to continue communication via email while simultaneously closing my public complaints without resolution. I will continue communicating publicly until my funds are released because email communication has produced nothing in 19 days.
For the record, I have now:
• Formally reported EasyBit Solutions Inc. to Dutch financial regulators AFM and DNB
• Filed public complaints on Trustpilot, BestChange, ScamAdvisor and additional platforms
• Notified Nanswap publicly of their liability for routing funds to a delisted platform
• Am actively posting on Reddit and Bitcointalk
To BestChange administration — EasyBit has now marked this complaint as solved three times without customer confirmation. I urge you to review this pattern across all EasyBit complaints on your platform and take appropriate action regarding their listing status.
This claim is not solved. My funds have not been released.
I also want to address something publicly that can no longer be ignored.
EasyBit Solutions Inc. was delisted from BestChange on February 13, 2026 — more than a month before my transaction was processed through Nanswap on March 25, 2026. BestChange themselves explicitly warn users against using EasyBit and state they cannot assist in resolving disputes with this platform. EasyBit is registered in Panama and has a documented history of 54 previously settled financial claims on this platform alone.
Despite all of this, Nanswap continued routing customer funds to EasyBit without any disclosure or warning to customers. I was never informed that the platform handling my 18,000 USDC had already been delisted and publicly flagged.
To EasyBit specifically — you are asking me to continue communication via email while simultaneously closing my public complaints without resolution. I will continue communicating publicly until my funds are released because email communication has produced nothing in 19 days.
For the record, I have now:
• Formally reported EasyBit Solutions Inc. to Dutch financial regulators AFM and DNB
• Filed public complaints on Trustpilot, BestChange, ScamAdvisor and additional platforms
• Notified Nanswap publicly of their liability for routing funds to a delisted platform
• Am actively posting on Reddit and Bitcointalk
To BestChange administration — EasyBit has now marked this complaint as solved three times without customer confirmation. I urge you to review this pattern across all EasyBit complaints on your platform and take appropriate action regarding their listing status.
This claim is not solved. My funds have not been released.
Claim renewed
| Edith | April 16, 2026 13:33 |
UPDATE — April 16, 2026 — RESOLVED — Funds returned
I am updating this review to confirm that my 18,000 USDC has been successfully returned by EasyBit. The matter is now resolved.
I want to be transparent and fair in closing this case publicly, just as I was transparent throughout the process. The resolution did come — however it took 21 days, multiple rounds of documentation, formal complaints filed with Dutch financial regulators AFM and DNB, and sustained public escalation across multiple platforms including Trustpilot, BestChange, and *** Discord community.
I am genuinely grateful to BestChange administration for their involvement and communication throughout this process. Your platform played an important role in applying pressure and facilitating communication.
For anyone reading this who finds themselves in a similar situation with EasyBit or any other exchanger — document everything from day one, respond promptly to every request, escalate to your local financial regulator early, and use public platforms. That combination is what worked.
I am now marking this case as resolved.
I am updating this review to confirm that my 18,000 USDC has been successfully returned by EasyBit. The matter is now resolved.
I want to be transparent and fair in closing this case publicly, just as I was transparent throughout the process. The resolution did come — however it took 21 days, multiple rounds of documentation, formal complaints filed with Dutch financial regulators AFM and DNB, and sustained public escalation across multiple platforms including Trustpilot, BestChange, and *** Discord community.
I am genuinely grateful to BestChange administration for their involvement and communication throughout this process. Your platform played an important role in applying pressure and facilitating communication.
For anyone reading this who finds themselves in a similar situation with EasyBit or any other exchanger — document everything from day one, respond promptly to every request, escalate to your local financial regulator early, and use public platforms. That combination is what worked.
I am now marking this case as resolved.
Claim solved
| EasyBit admin | April 17, 2026 01:48 |
Dear Edith,
Thank you for taking time to updating your review and confirming that the refund has been recevied.
We understand that the process took longer than expected, and we appreciate your patience and cooperation throughout the review. Cases involving compliance checks may require additional time and documentation to ensure that all regulatory requirements are properly met and that funds are handled securely.
We also acknowledge your feedback regarding the overall experience. Your comments are valuable and help us continue improving our processes and communication.
If you require any further assistance in the future, please don’t hesitate to reach out — we’ll be happy to help.
Kind Regards,
Team EasyBit
Thank you for taking time to updating your review and confirming that the refund has been recevied.
We understand that the process took longer than expected, and we appreciate your patience and cooperation throughout the review. Cases involving compliance checks may require additional time and documentation to ensure that all regulatory requirements are properly met and that funds are handled securely.
We also acknowledge your feedback regarding the overall experience. Your comments are valuable and help us continue improving our processes and communication.
If you require any further assistance in the future, please don’t hesitate to reach out — we’ll be happy to help.
Kind Regards,
Team EasyBit
CommentRemove
| Lukasz | |
194.5.154.* | February 10, 2026 20:53 |
Issue has been fully resolved
The AML case arose due to high-risk markers in the assets that the user had sent
On February 3, 2026, I carried out a transaction via swapspace.co, exchanging 39.63 ETH to USDT on the Ethereum network. As the provider for this transaction, I selected “EasyBit”. I sent the funds and EasyBit then sold the ETH almost immediately on Binance Spot, sending the funds to the hot wallet: Binance 14 (Meaning they did not place my ETH on hold on their own wallet, which would be the logical procedure if they had any doubts about the origin of the funds, but instead they sold my ETH on the exchange).
Next, swapspace.co displayed the following message: “EasyBit requested an additional check for this transaction. Please contact the support team to complete your identity verification.” I then contacted swapspace.co support and was advised to contact EasyBit support regarding the matter, which I did.
After communicating with EasyBit support, they escalated the case to their so-called “senior team”, which asked me to complete KYC. I did so the same day, immediately after their request. In the next step, on January 6, they asked me to provide documents regarding the source of my funds (SoF), which I submitted the same day. I attached documents showing that I am a shareholder in multiple companies, along with my banking history/bank transfers and statements from the Revolut App etc. I provided as much information as possible confirming that the funds I operate with and used to purchase cryptocurrencies are fully legitimate.
After that, I attempted to contact their support by email in the following days, but no one responded to my emails sent on February 6, 9 and 10. The chat support on their website was also unable to provide any information. Today is February 11 and I still have not received any response from them.
The situation is absurd, and this funds freeze has prevented me from operating my businesses and has also caused me financial loss.
Next, swapspace.co displayed the following message: “EasyBit requested an additional check for this transaction. Please contact the support team to complete your identity verification.” I then contacted swapspace.co support and was advised to contact EasyBit support regarding the matter, which I did.
After communicating with EasyBit support, they escalated the case to their so-called “senior team”, which asked me to complete KYC. I did so the same day, immediately after their request. In the next step, on January 6, they asked me to provide documents regarding the source of my funds (SoF), which I submitted the same day. I attached documents showing that I am a shareholder in multiple companies, along with my banking history/bank transfers and statements from the Revolut App etc. I provided as much information as possible confirming that the funds I operate with and used to purchase cryptocurrencies are fully legitimate.
After that, I attempted to contact their support by email in the following days, but no one responded to my emails sent on February 6, 9 and 10. The chat support on their website was also unable to provide any information. Today is February 11 and I still have not received any response from them.
The situation is absurd, and this funds freeze has prevented me from operating my businesses and has also caused me financial loss.
| EasyBit admin | February 10, 2026 23:37 |
Hello Lukasz,
We have carefully reviewed your feedback regarding your recent experience and would like to provide clarity.
Our platform is required to operate under strict Anti-Money Laundering (AML) regulations. As part of these obligations, certain security procedures may be triggered when transactions reach predefined risk levels. These safeguards are not applied selectively but form part of our standard compliance framework to ensure that all activity remains lawful and secure.
In line with these regulations, we follow predefined checks designed to prevent misuse of our services and to maintain transparency across all transactions. While we recognize that such measures can occasionally cause inconvenience, they are essential for protecting our clients and preserving the integrity of our platform.
To move forward, please continue the discussion with our Security Team through the same email thread. They will guide you through the next steps and review the documents or details you have already provided. For your protection, please avoid sharing sensitive information.
We appreciate your cooperation and patience as we complete this review.
Kind regards,
EasyBit Team
We have carefully reviewed your feedback regarding your recent experience and would like to provide clarity.
Our platform is required to operate under strict Anti-Money Laundering (AML) regulations. As part of these obligations, certain security procedures may be triggered when transactions reach predefined risk levels. These safeguards are not applied selectively but form part of our standard compliance framework to ensure that all activity remains lawful and secure.
In line with these regulations, we follow predefined checks designed to prevent misuse of our services and to maintain transparency across all transactions. While we recognize that such measures can occasionally cause inconvenience, they are essential for protecting our clients and preserving the integrity of our platform.
To move forward, please continue the discussion with our Security Team through the same email thread. They will guide you through the next steps and review the documents or details you have already provided. For your protection, please avoid sharing sensitive information.
We appreciate your cooperation and patience as we complete this review.
Kind regards,
EasyBit Team
Claim solved
| Lukasz | February 16, 2026 09:11 |
New update regarding the entire situation:
On February 11, I received a message from EasyBit asking me to provide screen recordings from my device proving that I am the owner of both the: a) sending ETH wallet, and b) the receiving USDT wallet involved in my transaction, which I did. I also attached additional information regarding the origin of the ETH that I was swapping. Today is February 16, and I still have not received any response from EasyBit or their support team.
On February 11, I received a message from EasyBit asking me to provide screen recordings from my device proving that I am the owner of both the: a) sending ETH wallet, and b) the receiving USDT wallet involved in my transaction, which I did. I also attached additional information regarding the origin of the ETH that I was swapping. Today is February 16, and I still have not received any response from EasyBit or their support team.
| EasyBit admin | February 16, 2026 10:57 |
Dear Lukasz,
Thank you for your message and for providing the requested materials.
We would like to inform you that your case is currently under review by our Team. The information and recordings you submitted are being carefully assessed as part of the ongoing compliance process.
At this stage, the review is still in progress. Once the assessment is completed, you will be promptly informed of the outcome and any next steps via email.
We appreciate your patience and cooperation while this process is being finalized.
Kind regards,
Team EasyBit
Thank you for your message and for providing the requested materials.
We would like to inform you that your case is currently under review by our Team. The information and recordings you submitted are being carefully assessed as part of the ongoing compliance process.
At this stage, the review is still in progress. Once the assessment is completed, you will be promptly informed of the outcome and any next steps via email.
We appreciate your patience and cooperation while this process is being finalized.
Kind regards,
Team EasyBit
| Lukasz | February 18, 2026 02:43 |
Two more days have passed and I still have not received any real or concrete response from you. Could you please explain why the verification of the very clear documents I attached regarding the source of my funds, and more generally the source of Ethereum's I used to swap into USDT, has now been delayed by a further two business days? I even confirmed that I am the owner of both the ETH sending wallet and the USDT receiving wallet by providing a screen recording from my wallets. I have the impression that you are simply holding my funds unlawfully. You are not responding to my emails at all. I’d also like to add that your live support is unable to provide me with any information about the progress of my case. From the reviews I’ve found about your service, I can also see that I’m not the first person whose funds you have withheld even after completing full KYC, confirming the source of my funds, and confirming the origin of the crypto I used for the swap…
| EasyBit admin | February 18, 2026 06:54 |
Dear Lukasz,
Thank you for your message. We understand your concerns and the frustration caused by the time required to complete this process.
We would like to reassure you that your case remains under active review by our Team. The documents and recordings you provided have been received and are being carefully assessed in accordance with our compliance and regulatory obligations.
Please understand that these reviews involve multiple verification steps and, in some cases, coordination with external compliance procedures. This means the timeline may vary depending on the complexity of the case. The absence of immediate updates does not indicate inactivity, but rather that the review is still ongoing.
Our support team does not have access to internal compliance review details, which is why they are unable to provide additional information beyond confirming the current status.
As soon as the review is completed or if any further information is required, you will be contacted immediately via email with the outcome and next steps.
We appreciate your patience and cooperation while this process is finalized.
Kind regards,
EasyBit Team
Thank you for your message. We understand your concerns and the frustration caused by the time required to complete this process.
We would like to reassure you that your case remains under active review by our Team. The documents and recordings you provided have been received and are being carefully assessed in accordance with our compliance and regulatory obligations.
Please understand that these reviews involve multiple verification steps and, in some cases, coordination with external compliance procedures. This means the timeline may vary depending on the complexity of the case. The absence of immediate updates does not indicate inactivity, but rather that the review is still ongoing.
Our support team does not have access to internal compliance review details, which is why they are unable to provide additional information beyond confirming the current status.
As soon as the review is completed or if any further information is required, you will be contacted immediately via email with the outcome and next steps.
We appreciate your patience and cooperation while this process is finalized.
Kind regards,
EasyBit Team
| Lukasz | February 25, 2026 07:56 |
Current update on my case — request for intervention from the BestChange platform administration:
On February 19, EasyBit informed me that: “The case was forwarded to our Compliance Officer for review”.
Today is February 25, and after 6 days I still have not received any real update on the status of my case. On their website and social media channels, they claim to provide fast customer service, quick case resolution, and 24/7 support. I would also like to emphasize that my funds were blocked on February 3. It has now been 22 days since that happened. During this time, I have completed full KYC with them, provided proof of the source of my funds, proof of the origin of the Ethereum that was swapped, wallet ownership evidence etc.
To this day, I have not received a substantive answer as to when, how, and whether my funds will be released at all.
On February 19, EasyBit informed me that: “The case was forwarded to our Compliance Officer for review”.
Today is February 25, and after 6 days I still have not received any real update on the status of my case. On their website and social media channels, they claim to provide fast customer service, quick case resolution, and 24/7 support. I would also like to emphasize that my funds were blocked on February 3. It has now been 22 days since that happened. During this time, I have completed full KYC with them, provided proof of the source of my funds, proof of the origin of the Ethereum that was swapped, wallet ownership evidence etc.
To this day, I have not received a substantive answer as to when, how, and whether my funds will be released at all.
| EasyBit admin | February 25, 2026 09:24 |
Dear Lukasz,
Thank you for your message. We understand your concerns and the frustration caused by the time required to complete this process.
We would like to reassure you that your case remains under active review by our Team. The documents and recordings you provided have been received and are being carefully assessed in accordance with our compliance and regulatory obligations.
Please understand that these reviews involve multiple verification steps and, in some cases, coordination with external compliance procedures. This means the timeline may vary depending on the complexity of the case. The absence of immediate updates does not indicate inactivity, but rather that the review is still ongoing.
Our support team does not have access to internal compliance review details, which is why they are unable to provide additional information beyond confirming the current status.
As soon as the review is completed or if any further information is required, you will be contacted immediately via email with the outcome and next steps.
We appreciate your patience and cooperation while this process is finalized.
Kind regards,
EasyBit Team
Thank you for your message. We understand your concerns and the frustration caused by the time required to complete this process.
We would like to reassure you that your case remains under active review by our Team. The documents and recordings you provided have been received and are being carefully assessed in accordance with our compliance and regulatory obligations.
Please understand that these reviews involve multiple verification steps and, in some cases, coordination with external compliance procedures. This means the timeline may vary depending on the complexity of the case. The absence of immediate updates does not indicate inactivity, but rather that the review is still ongoing.
Our support team does not have access to internal compliance review details, which is why they are unable to provide additional information beyond confirming the current status.
As soon as the review is completed or if any further information is required, you will be contacted immediately via email with the outcome and next steps.
We appreciate your patience and cooperation while this process is finalized.
Kind regards,
EasyBit Team
| EasyBit admin | April 6, 2026 06:56 |
Dear Lukasz,
Thank you for your patience.
We would like to inform you that the verification process has been completed. As requested, your order has also been successfully processed.
If you have any further questions or need assistance, please feel free to reach out — we will be happy to help.
Thank you for your cooperation throughout this process.
Kind Regards,
Team EasyBit
Thank you for your patience.
We would like to inform you that the verification process has been completed. As requested, your order has also been successfully processed.
If you have any further questions or need assistance, please feel free to reach out — we will be happy to help.
Thank you for your cooperation throughout this process.
Kind Regards,
Team EasyBit
| BestChange admin | April 8, 2026 06:53 |
Hello,
Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.
Sincerely, administration of the BestChange exchanger monitor.
Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.
Sincerely, administration of the BestChange exchanger monitor.
CommentRemove
| Mark |  |
156.146.50.* | January 14, 2026 13:07 |
According to the information available, the exchanger has no financial obligations to this user
I don't recommend anyone to exchange anything here.
First, you transfer money, then they ask you to register on the website.
After registration, they ask you to pass an aml check.
I went through everything and received this message: congratulations, your account was successfully validated!
your limits were increased, and you got rewarded with a level upgrade!
but the order itself was canceled and they wrote:
the order is paused due to pending action(s)!
please contact our support team.
I wrote to support, and they replied:
your matter needs intervention from our senior team. Please await their response.
First, you transfer money, then they ask you to register on the website.
After registration, they ask you to pass an aml check.
I went through everything and received this message: congratulations, your account was successfully validated!
your limits were increased, and you got rewarded with a level upgrade!
but the order itself was canceled and they wrote:
the order is paused due to pending action(s)!
please contact our support team.
I wrote to support, and they replied:
your matter needs intervention from our senior team. Please await their response.
| EasyBit admin | January 14, 2026 14:51 |
Hello Mark,
Thank you for sharing your feedback.
We’d like to clarify that the order was temporarily stopped due to internal security checks, which are a standard part of our compliance and fraud prevention procedures. These measures are in place to protect both our clients and the platform.
As part of this process, the case required additional review by our senior team. This does not indicate any issue with your account, but rather an extra layer of verification that can be triggered automatically by our system.
Our senior team is currently reviewing the matter, and once the checks are completed, you will be promptly informed about the next steps. We appreciate your patience and understanding while we ensure a secure exchange environment for all users.
If you have any further questions, our support team remains at your disposal.
Kind Regards,
EasyBit Team
Thank you for sharing your feedback.
We’d like to clarify that the order was temporarily stopped due to internal security checks, which are a standard part of our compliance and fraud prevention procedures. These measures are in place to protect both our clients and the platform.
As part of this process, the case required additional review by our senior team. This does not indicate any issue with your account, but rather an extra layer of verification that can be triggered automatically by our system.
Our senior team is currently reviewing the matter, and once the checks are completed, you will be promptly informed about the next steps. We appreciate your patience and understanding while we ensure a secure exchange environment for all users.
If you have any further questions, our support team remains at your disposal.
Kind Regards,
EasyBit Team
Claim solved
| Mark | January 14, 2026 18:46 |
If there is any problem with the recipient's wallet, you are obliged to return the money to me. Not later, but right now. And there's still no money. You stole it.
| EasyBit admin | January 14, 2026 19:53 |
Mark,
We understand your concerns and would like to clarify the situation.
Your funds have not been stolen. The order is temporarily paused due to mandatory security and compliance checks required by our internal procedures. As part of this process, the case is currently under review by our senior team.
At this stage, an immediate refund or reversal is not possible. Once the review is completed, you will be promptly informed of the outcome and the next steps in accordance with our terms of service.
We appreciate your patience and ask you to await an official update.
Kind regards,
EasyBit Team
We understand your concerns and would like to clarify the situation.
Your funds have not been stolen. The order is temporarily paused due to mandatory security and compliance checks required by our internal procedures. As part of this process, the case is currently under review by our senior team.
At this stage, an immediate refund or reversal is not possible. Once the review is completed, you will be promptly informed of the outcome and the next steps in accordance with our terms of service.
We appreciate your patience and ask you to await an official update.
Kind regards,
EasyBit Team
| Mark | January 14, 2026 20:21 |
Please do not write to me about this anymore, just refund the money like all normal exchange services do. I have already seen in the reviews below that you do not refund anything. I will make sure that your exchange service is removed from BestChange.
| Mark | January 18, 2026 16:55 |
Many days passed, and they didn’t return my money.
| EasyBit admin | February 6, 2026 03:18 |
Dear Mark,
We understand your frustration and would like to clearly clarify the current status of your case.
As previously communicated, This is a mandatory AML requirement and an industry-standard procedure that applies to all users in similar situations. These checks are clearly outlined in our policies and are not optional.
At this stage, the delay is not due to inaction on our side. We are unable to continue the review until the requested documents and information are provided. Once you reply to our request with the required details, the review can continue accordingly.
We remain ready to assist and move forward as soon as the required information is received.
We appreciate your cooperation.
Kind regards,
Team EasyBit
We understand your frustration and would like to clearly clarify the current status of your case.
As previously communicated, This is a mandatory AML requirement and an industry-standard procedure that applies to all users in similar situations. These checks are clearly outlined in our policies and are not optional.
At this stage, the delay is not due to inaction on our side. We are unable to continue the review until the requested documents and information are provided. Once you reply to our request with the required details, the review can continue accordingly.
We remain ready to assist and move forward as soon as the required information is received.
We appreciate your cooperation.
Kind regards,
Team EasyBit
| EasyBit admin | March 13, 2026 02:43 |
Dear Mark,
We are writing to inform you that your order has already been refunded.
Please ensure that you follow the guidelines previously provided by our Security Team via email. Adhering to these guidelines is important to avoid any inconvenience in the future.
Additionally, as the matter has been fully addressed, we kindly advise that you do not place any new orders on the platform.
Since your case has been resolved, we would also appreciate it if you could consider updating or removing the reviews you posted.
If you have any further questions or concerns, please feel free to reach out to us via live chat or by email at [email protected]
.
Kind regards,
EasyBit Team
We are writing to inform you that your order has already been refunded.
Please ensure that you follow the guidelines previously provided by our Security Team via email. Adhering to these guidelines is important to avoid any inconvenience in the future.
Additionally, as the matter has been fully addressed, we kindly advise that you do not place any new orders on the platform.
Since your case has been resolved, we would also appreciate it if you could consider updating or removing the reviews you posted.
If you have any further questions or concerns, please feel free to reach out to us via live chat or by email at [email protected]
.
Kind regards,
EasyBit Team
CommentRemove
| User | |
107.175.59.* | April 20, 2025 10:30 |
Issue has been fully resolved
According to the information available, the exchanger has no financial obligations to this user
The AML case arose due to high-risk markers in the assets that the user had sent
KYC is required
The claim's status has been changed to neutral by the monitor's administration
I was trying to exchange from BNB to SOL while my account is fully validated, they paused the exchange and the support team didn't do anything.
| BestChange admin | April 20, 2025 10:39 |
Hello,
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| EasyBit admin | April 20, 2025 11:32 |
Hello dear customer,
Your transaction has been temporarily suspended due to the Anti-Money Laundering (AML) procedures implemented to safeguard both the integrity of our users and our platform. Presently, your transaction is under review by our security department. Upon completion of this review, they will communicate with you via the registered email address.
Should you require any additional assistance, please do not hesitate to contact our dedicated support team through the live chat feature available on our website or via our support email at ([email protected]).
Kind regards,
EasyBit Team
Your transaction has been temporarily suspended due to the Anti-Money Laundering (AML) procedures implemented to safeguard both the integrity of our users and our platform. Presently, your transaction is under review by our security department. Upon completion of this review, they will communicate with you via the registered email address.
Should you require any additional assistance, please do not hesitate to contact our dedicated support team through the live chat feature available on our website or via our support email at ([email protected]).
Kind regards,
EasyBit Team
| User | April 20, 2025 11:35 |
Do not tag this as Solved
the order still is not completed or refunded
And I didn't received any response via email from you team.
the order still is not completed or refunded
And I didn't received any response via email from you team.
| EasyBit admin | April 20, 2025 12:45 |
Dear customer,
We understand your concerns and appreciate your patience. As mentioned before, your order was paused due to security measures, and your claim will remain active until everything is fully resolved with our support team.
Please note that marking a claim as "resolved" is part of our standard process - it helps us keep things organized and ensures that every case is addressed in a timely manner. Rest assured, our security team is still actively reviewing your case, and we’ll keep you updated as soon as there’s any progress.
Thank you for your understanding!
Kind regards,
EasyBit Team
We understand your concerns and appreciate your patience. As mentioned before, your order was paused due to security measures, and your claim will remain active until everything is fully resolved with our support team.
Please note that marking a claim as "resolved" is part of our standard process - it helps us keep things organized and ensures that every case is addressed in a timely manner. Rest assured, our security team is still actively reviewing your case, and we’ll keep you updated as soon as there’s any progress.
Thank you for your understanding!
Kind regards,
EasyBit Team
| User | April 21, 2025 17:08 |
As I’ve provided all the requested documents and cooperated fully, I kindly request a clear explanation or estimated timeframe for the release of my funds. Otherwise, I may need to escalate the matter through legal channels or a regulatory body.
| EasyBit admin | April 21, 2025 19:29 |
Dear Customer,
We understand your concerns, however, as we have previously informed you, your case is under review by our Security team. This process may take some time depending on the nature of the request and the scope of the checks.
The team will assist you further via the on-going email correspondence once they review the information that was provided to them.
Thank you for your patience and cooperation.
Best regards,
EasyBit Team
We understand your concerns, however, as we have previously informed you, your case is under review by our Security team. This process may take some time depending on the nature of the request and the scope of the checks.
The team will assist you further via the on-going email correspondence once they review the information that was provided to them.
Thank you for your patience and cooperation.
Best regards,
EasyBit Team
| User | April 22, 2025 09:56 |
Warning: EasyBit is Holding My Funds with No Clear Justification
I’m sharing my honest experience to warn others.
I submitted a transaction through EasyBit and then received an email saying it was paused for “security review” and that I needed to provide Source of Funds (SoF) documentation. I immediately submitted full proof, including:
A screen recording of my purchase from exchange (4.1 BNB),
Ownership proof of my personal wallet,
Transaction history and the exact TxID they requested.
Despite this, they have refused to release my funds, ignored my request for a timeline, and continued sending only template copy-paste replies like:
“Your case is under review by our Security team. This process may take some time…”
It’s now been 2 days, and there is no resolution, no update, and no real human response.
This behavior is unacceptable, especially for a company handling people’s money. I understand security checks — but when everything has been provided and they still refuse to resolve or communicate transparently, it starts to look like a scam or a liquidity issue.
If you're considering using EasyBit, be very careful.
I’m now exploring legal options and will escalate this with financial authorities in Panama.
I’m sharing my honest experience to warn others.
I submitted a transaction through EasyBit and then received an email saying it was paused for “security review” and that I needed to provide Source of Funds (SoF) documentation. I immediately submitted full proof, including:
A screen recording of my purchase from exchange (4.1 BNB),
Ownership proof of my personal wallet,
Transaction history and the exact TxID they requested.
Despite this, they have refused to release my funds, ignored my request for a timeline, and continued sending only template copy-paste replies like:
“Your case is under review by our Security team. This process may take some time…”
It’s now been 2 days, and there is no resolution, no update, and no real human response.
This behavior is unacceptable, especially for a company handling people’s money. I understand security checks — but when everything has been provided and they still refuse to resolve or communicate transparently, it starts to look like a scam or a liquidity issue.
If you're considering using EasyBit, be very careful.
I’m now exploring legal options and will escalate this with financial authorities in Panama.
| EasyBit admin | April 22, 2025 15:08 |
Dear User,
Thank you for your feedback.
We understand that this situation is frustrating, and we want to reassure you that your concerns have not gone unnoticed. While we appreciate your efforts in submitting documentation, please note that each case is subject to a thorough review by our Security and Compliance team, in line with strict regulatory obligations and anti-money laundering (AML) policies.
We would like to clarify that we have not ignored your case. Your submitted documents are being carefully assessed, and our team is working to ensure that all compliance standards are met before releasing any funds. This process is not automated and may take additional time depending on the complexity and the evidence provided.
We strongly disagree with any suggestion that this is a scam or a liquidity issue. EasyBit is a regulated service provider that operates under clear compliance procedures to ensure customer safety and legal adherence. We are fully committed to resolving all legitimate cases fairly and securely.
Please allow our team the necessary time to finalize the ongoing review. Once complete, they will reach out to you via the same email thread with the next steps.
We thank you for your cooperation and patience in this matter.
Kindly Regards,
EasyBit Team
Thank you for your feedback.
We understand that this situation is frustrating, and we want to reassure you that your concerns have not gone unnoticed. While we appreciate your efforts in submitting documentation, please note that each case is subject to a thorough review by our Security and Compliance team, in line with strict regulatory obligations and anti-money laundering (AML) policies.
We would like to clarify that we have not ignored your case. Your submitted documents are being carefully assessed, and our team is working to ensure that all compliance standards are met before releasing any funds. This process is not automated and may take additional time depending on the complexity and the evidence provided.
We strongly disagree with any suggestion that this is a scam or a liquidity issue. EasyBit is a regulated service provider that operates under clear compliance procedures to ensure customer safety and legal adherence. We are fully committed to resolving all legitimate cases fairly and securely.
Please allow our team the necessary time to finalize the ongoing review. Once complete, they will reach out to you via the same email thread with the next steps.
We thank you for your cooperation and patience in this matter.
Kindly Regards,
EasyBit Team
| User | April 22, 2025 17:36 |
EasyBit still refuses to return my funds – No transparency, no timeline, no regulation proof
I’m writing this as a follow-up to my earlier warning about EasyBit. They continue to respond with the same copy-paste messages and claim that a “Security team” is reviewing my case — yet they:
Do not provide any clear timeline for resolving the issue;
Refuse to specify what’s missing in the documents I already submitted;
Cannot provide any proof of their company registration, license number, or regulatory oversight.
They’ve now had my funds for over 3 days with no sign of progress — only formal responses that avoid all accountability.
They say they're “regulated,” yet offer no evidence of this on their website or in communication.
Until they prove otherwise, this starts to look like funds being held hostage, not a security review.
Do not trust this platform with your crypto. I’m now preparing to file formal complaints and escalate publicly. If this has happened to you, I recommend doing the same.
I’m writing this as a follow-up to my earlier warning about EasyBit. They continue to respond with the same copy-paste messages and claim that a “Security team” is reviewing my case — yet they:
Do not provide any clear timeline for resolving the issue;
Refuse to specify what’s missing in the documents I already submitted;
Cannot provide any proof of their company registration, license number, or regulatory oversight.
They’ve now had my funds for over 3 days with no sign of progress — only formal responses that avoid all accountability.
They say they're “regulated,” yet offer no evidence of this on their website or in communication.
Until they prove otherwise, this starts to look like funds being held hostage, not a security review.
Do not trust this platform with your crypto. I’m now preparing to file formal complaints and escalate publicly. If this has happened to you, I recommend doing the same.
| EasyBit admin | April 22, 2025 22:05 |
Dear User,
Please be assured that your case remains under active review by our Security team. This process is necessary to ensure full alignment with our regulatory obligations and anti-money laundering (AML) standards.
As previously mentioned, this review is not automated and may require additional time depending on the complexity of the case and the documentation provided. We understand your request for a timeline, but due to the individualized nature of each review, we are unable to commit to a specific timeframe until the verification process is complete.
We kindly ask for your continued patience as we finalize the review of your case. Once completed, our team will contact you directly with the next steps.
Thank you again for your cooperation and understanding.
Kindly regards,
EasyBit Team
Please be assured that your case remains under active review by our Security team. This process is necessary to ensure full alignment with our regulatory obligations and anti-money laundering (AML) standards.
As previously mentioned, this review is not automated and may require additional time depending on the complexity of the case and the documentation provided. We understand your request for a timeline, but due to the individualized nature of each review, we are unable to commit to a specific timeframe until the verification process is complete.
We kindly ask for your continued patience as we finalize the review of your case. Once completed, our team will contact you directly with the next steps.
Thank you again for your cooperation and understanding.
Kindly regards,
EasyBit Team
| User | April 22, 2025 22:15 |
You have repeatedly stated that your service is "regulated" and that the current delays are due to compliance with regulatory obligations and AML policies.
Given this, I am now formally requesting the following:
The name of the regulatory authority under which EasyBit operates;
Your company’s registration or license number;
A link to public records or official documentation proving your regulatory status.
If EasyBit is indeed regulated, this information should be publicly available and easily verifiable. The absence of such transparency raises serious concerns, especially considering that my funds have been withheld for an extended period without resolution.
Please consider this a formal request. If the above is not provided promptly, I will be left with no option but to report this situation to relevant consumer protection agencies and financial regulators, and continue to share my experience publicly to warn other users.
Given this, I am now formally requesting the following:
The name of the regulatory authority under which EasyBit operates;
Your company’s registration or license number;
A link to public records or official documentation proving your regulatory status.
If EasyBit is indeed regulated, this information should be publicly available and easily verifiable. The absence of such transparency raises serious concerns, especially considering that my funds have been withheld for an extended period without resolution.
Please consider this a formal request. If the above is not provided promptly, I will be left with no option but to report this situation to relevant consumer protection agencies and financial regulators, and continue to share my experience publicly to warn other users.
| EasyBit admin | April 23, 2025 07:21 |
Dear User,
e understand the importance of transparency and accountability, especially when it comes to matters of compliance and regulatory standing. EasyBit operates in accordance with international anti-money laundering (AML) standards and internal compliance protocols, and all client cases are reviewed under these guidelines.
Please note that while we are committed to regulatory adherence, certain internal compliance documentation—including registration identifiers and licensing details—may not be shared directly through public forums due to legal and security policies. If further verification is required, we recommend continuing this dialogue through our email, where a member of our compliance team can assist you further and more securely.
We also reiterate that your case remains under review, and our team is working to complete the verification process as quickly as possible. Once finalized, we will contact you directly with the outcome and any next steps.
Thank you for your continued cooperation and understanding.
Kind Regards,
EasyBit Team
e understand the importance of transparency and accountability, especially when it comes to matters of compliance and regulatory standing. EasyBit operates in accordance with international anti-money laundering (AML) standards and internal compliance protocols, and all client cases are reviewed under these guidelines.
Please note that while we are committed to regulatory adherence, certain internal compliance documentation—including registration identifiers and licensing details—may not be shared directly through public forums due to legal and security policies. If further verification is required, we recommend continuing this dialogue through our email, where a member of our compliance team can assist you further and more securely.
We also reiterate that your case remains under review, and our team is working to complete the verification process as quickly as possible. Once finalized, we will contact you directly with the outcome and any next steps.
Thank you for your continued cooperation and understanding.
Kind Regards,
EasyBit Team
| User | April 23, 2025 18:35 |
Thank you for your response. However, I find it unacceptable that you are refusing to provide basic, verifiable information regarding your claimed regulatory status.
Any company that is truly regulated should be able to share:
The name of the regulator;
The country of registration;
A public record or license number to confirm legitimacy.
Citing “security policies” to avoid disclosing this publicly available information is a serious red flag and contradicts industry norms. Other legitimate exchanges and services share this information transparently on their websites, support channels, and legal documentation.
If you cannot provide verifiable proof of your regulatory oversight, then you should stop claiming to be regulated altogether. This could be considered misrepresentation, and I will not hesitate to report this behavior to crypto watchdog platforms and relevant authorities.
Please treat this as my final request for regulatory verification. If no clear evidence is provided, I will take further action publicly and through legal/regulatory means.
Any company that is truly regulated should be able to share:
The name of the regulator;
The country of registration;
A public record or license number to confirm legitimacy.
Citing “security policies” to avoid disclosing this publicly available information is a serious red flag and contradicts industry norms. Other legitimate exchanges and services share this information transparently on their websites, support channels, and legal documentation.
If you cannot provide verifiable proof of your regulatory oversight, then you should stop claiming to be regulated altogether. This could be considered misrepresentation, and I will not hesitate to report this behavior to crypto watchdog platforms and relevant authorities.
Please treat this as my final request for regulatory verification. If no clear evidence is provided, I will take further action publicly and through legal/regulatory means.
| EasyBit admin | April 23, 2025 19:45 |
Dear User,
We understand your concerns and emphasize that EasyBit operates in strict accordance with international anti-money laundering (AML) standards and internal compliance protocols.
As per our security policies, we are unable to share sensitive or case-specific information, including any compliance documentation, through public forums. All such matters must be handled directly and exclusively via email communication with our Security department.
To ensure effective communication, we kindly ask you to continue the dialogue with our security team via email within the existing thread.
Thank you for understanding.
Kind Regards,
EasyBit Team
We understand your concerns and emphasize that EasyBit operates in strict accordance with international anti-money laundering (AML) standards and internal compliance protocols.
As per our security policies, we are unable to share sensitive or case-specific information, including any compliance documentation, through public forums. All such matters must be handled directly and exclusively via email communication with our Security department.
To ensure effective communication, we kindly ask you to continue the dialogue with our security team via email within the existing thread.
Thank you for understanding.
Kind Regards,
EasyBit Team
| User | April 23, 2025 20:25 |
Since you have failed to provide a resolution, a timeline, or any proof of your claimed regulatory status despite my full cooperation, I am no longer waiting.
I am now actively posting public reviews and warnings about my experience with EasyBit, starting with:
Trustpilot
BestChange
Reddit (r/cryptocurrency & r/scams)
Bitcointalk
ScamAdviser
CryptoScamDB
Crypto-related Telegram channels and forums
I will also report this case to crypto watchdog platforms and, if necessary, to relevant legal or regulatory authorities.
This action will continue until my funds are released and this matter is resolved transparently.
I am now actively posting public reviews and warnings about my experience with EasyBit, starting with:
Trustpilot
BestChange
Reddit (r/cryptocurrency & r/scams)
Bitcointalk
ScamAdviser
CryptoScamDB
Crypto-related Telegram channels and forums
I will also report this case to crypto watchdog platforms and, if necessary, to relevant legal or regulatory authorities.
This action will continue until my funds are released and this matter is resolved transparently.
| EasyBit admin | April 23, 2025 22:49 |
Please be assured that your case remains under active review by our Security team. This process is necessary to ensure full alignment with our regulatory obligations and anti-money laundering (AML) standards.
As previously mentioned, this review is not automated and may require additional time depending on the complexity of the case and the documentation provided. We understand your request for a timeline, but due to the individualized nature of each review, we are unable to commit to a specific timeframe until the verification process is complete.
We kindly ask for your continued patience as we finalize the review of your case. Once completed, our team will contact you directly with the next steps.
Thank you again for your cooperation and understanding.
Kindly regards,
EasyBit Team
As previously mentioned, this review is not automated and may require additional time depending on the complexity of the case and the documentation provided. We understand your request for a timeline, but due to the individualized nature of each review, we are unable to commit to a specific timeframe until the verification process is complete.
We kindly ask for your continued patience as we finalize the review of your case. Once completed, our team will contact you directly with the next steps.
Thank you again for your cooperation and understanding.
Kindly regards,
EasyBit Team
| User | April 23, 2025 23:03 |
Since you continue to send generic, non-committal responses without offering a real update or resolution, please be aware of the following:
I will reopen the claim every single time you respond with a template message instead of taking actual action.
This will continue until my funds are released and my case is properly resolved. Delaying with vague replies will not close this matter or make it go away.
The responsibility to resolve this is entirely on your end.
I will reopen the claim every single time you respond with a template message instead of taking actual action.
This will continue until my funds are released and my case is properly resolved. Delaying with vague replies will not close this matter or make it go away.
The responsibility to resolve this is entirely on your end.
| EasyBit admin | April 24, 2025 01:10 |
Please be assured that your case remains under active review by our Security team. This process is necessary to ensure full alignment with our regulatory obligations and anti-money laundering (AML) standards.
As previously mentioned, this review is not automated and may require additional time depending on the complexity of the case and the documentation provided. We understand your request for a timeline, but due to the individualized nature of each review, we are unable to commit to a specific timeframe until the verification process is complete.
We kindly ask for your continued patience as we finalize the review of your case. Once completed, our team will contact you directly with the next steps.
Thank you again for your cooperation and understanding.
Kindly regards,
EasyBit Team
As previously mentioned, this review is not automated and may require additional time depending on the complexity of the case and the documentation provided. We understand your request for a timeline, but due to the individualized nature of each review, we are unable to commit to a specific timeframe until the verification process is complete.
We kindly ask for your continued patience as we finalize the review of your case. Once completed, our team will contact you directly with the next steps.
Thank you again for your cooperation and understanding.
Kindly regards,
EasyBit Team
| User | April 24, 2025 01:12 |
Since you continue to send generic, non-committal responses without offering a real update or resolution, please be aware of the following:
I will reopen the claim every single time you respond with a template message instead of taking actual action.
This will continue until my funds are released and my case is properly resolved. Delaying with vague replies will not close this matter or make it go away.
The responsibility to resolve this is entirely on your end.
I will reopen the claim every single time you respond with a template message instead of taking actual action.
This will continue until my funds are released and my case is properly resolved. Delaying with vague replies will not close this matter or make it go away.
The responsibility to resolve this is entirely on your end.
| EasyBit admin | April 24, 2025 06:18 |
Dear User,
Thank you for your message.
We understand your frustration and acknowledge your efforts to cooperate throughout this process. However, we must reiterate that EasyBit is a regulated platform and, as such, we are obligated to adhere to strict internal procedures and international AML (Anti-Money Laundering) regulations.
Your case is currently being thoroughly reviewed by our Security and Compliance teams in accordance with these standards. As previously communicated, the information you submitted is under review. Typically, this process is completed within 2 business days, but in some cases, it may take longer depending on the complexity of the review.
We kindly ask for your continued patience, and once the review is completed, you will receive an update directly from our team.
Please continue the correspondence via the existing email thread with our Security department to ensure effective and secure communication.
We remain committed to a fair and compliant resolution and appreciate your patience and cooperation during this time.
Kind Regards,
EasyBit Team
Thank you for your message.
We understand your frustration and acknowledge your efforts to cooperate throughout this process. However, we must reiterate that EasyBit is a regulated platform and, as such, we are obligated to adhere to strict internal procedures and international AML (Anti-Money Laundering) regulations.
Your case is currently being thoroughly reviewed by our Security and Compliance teams in accordance with these standards. As previously communicated, the information you submitted is under review. Typically, this process is completed within 2 business days, but in some cases, it may take longer depending on the complexity of the review.
We kindly ask for your continued patience, and once the review is completed, you will receive an update directly from our team.
Please continue the correspondence via the existing email thread with our Security department to ensure effective and secure communication.
We remain committed to a fair and compliant resolution and appreciate your patience and cooperation during this time.
Kind Regards,
EasyBit Team
| BestChange admin | April 24, 2025 09:04 |
Hello,
Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as DarkMarket, Sanctions, Enforcement action, or marked with other high-risk labels.
In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.
The status of your complaint is changed to neutral with the capability of commenting.
Sincerely, administration of the BestChange exchanger monitor.
Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as DarkMarket, Sanctions, Enforcement action, or marked with other high-risk labels.
In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.
The status of your complaint is changed to neutral with the capability of commenting.
Sincerely, administration of the BestChange exchanger monitor.
| EasyBit admin | March 13, 2026 02:38 |
Dear User,
We are writing to inform you that your order has already been refunded.
Please ensure that you follow the guidelines previously provided by our Security Team via email. Adhering to these guidelines is important to avoid any inconvenience in the future.
Additionally, as the matter has now been fully addressed, we kindly advise that you do not place any new orders on the platform.
Since your case has been resolved, we would also appreciate it if you could consider updating or removing the reviews you posted.
If you have any further questions or concerns, please feel free to reach out to us via live chat or by email at [email protected]
Thank you for your cooperation!
.
Kind regards,
EasyBit Team
We are writing to inform you that your order has already been refunded.
Please ensure that you follow the guidelines previously provided by our Security Team via email. Adhering to these guidelines is important to avoid any inconvenience in the future.
Additionally, as the matter has now been fully addressed, we kindly advise that you do not place any new orders on the platform.
Since your case has been resolved, we would also appreciate it if you could consider updating or removing the reviews you posted.
If you have any further questions or concerns, please feel free to reach out to us via live chat or by email at [email protected]
Thank you for your cooperation!
.
Kind regards,
EasyBit Team
CommentRemove
| Mar |  |
77.49.25.* | March 10, 2026 23:31 |
Easy and fast! The rates were really great and the exchange time was perfect.
0
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| Tonyo | |
14.1.29.* | March 8, 2026 11:58 |
I recommend them. Good service.
| EasyBit admin | March 10, 2026 00:24 |
Hello Tonyo,
Thank you for your kind feedback and recommendation! Positive impressions always keep us motivated!
Kind regards,
EasyBit Team
Thank you for your kind feedback and recommendation! Positive impressions always keep us motivated!
Kind regards,
EasyBit Team
CommentRemove
| Emma |  |
86.110.36.* | March 5, 2026 16:37 |
One of the best exchangers. 10/10
I recommend.
I recommend.
| EasyBit admin | March 10, 2026 00:24 |
Hello Emma,
Your positive feedback and kind words are highly appreciated! These give us the energy to try for the best each and every day! We are really happy to find out that you had a positive experience with our service and we commit to keeping it that way going forward! See you again at EasyBit!
Kind regards,
EasyBit Team
Your positive feedback and kind words are highly appreciated! These give us the energy to try for the best each and every day! We are really happy to find out that you had a positive experience with our service and we commit to keeping it that way going forward! See you again at EasyBit!
Kind regards,
EasyBit Team
CommentRemove
| Guzman | |
86.110.36.* | March 4, 2026 16:51 |
Excellent rates. Swapped my USDT for Bitcoin. Got more than expected.
Thanks!
Thanks!
| EasyBit admin | March 10, 2026 00:25 |
Hello Guzman,
We are happy to read comments like yours!
Thank you so much for the warm feedback! We hope to see you again at EasyBit!
Kind regards,
EasyBit Team
We are happy to read comments like yours!
Thank you so much for the warm feedback! We hope to see you again at EasyBit!
Kind regards,
EasyBit Team
CommentRemove
| Ruslan | |
84.239.42.* | March 2, 2026 18:34 |
I chose wrong network by mistake and sent my funds. After my request to support the issue was resolved immediately. thank you very much.
| EasyBit admin | March 10, 2026 00:26 |
Hello Ruslan,
Thank you for taking the time to share this feedback, it’s highly appreciated!
We are dedicated to serving your needs in the best way possible!
Kind regards,
EasyBit Team
Thank you for taking the time to share this feedback, it’s highly appreciated!
We are dedicated to serving your needs in the best way possible!
Kind regards,
EasyBit Team
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| Smith | |
86.110.36.* | February 18, 2026 15:18 |
Excellent service. Got a little bit more than expected. Thanks.
| EasyBit admin | March 10, 2026 00:28 |
Hello Smith,
It is our pleasure to read feedback like yours.
Thank you so much for trusting EasyBit!
Kind regards,
EasyBit Team
It is our pleasure to read feedback like yours.
Thank you so much for trusting EasyBit!
Kind regards,
EasyBit Team
CommentRemove
| Johny |  |
79.142.70.* | February 18, 2026 10:52 |
Created an order, copypaste, hit send, watched it flip to exchanging, then payout. My USDC for ZEC swap completed about as fast as my wallet could refresh. Highly recomended.
| EasyBit admin | March 10, 2026 00:29 |
Hello Johny,
Your positive feedback and kind words are highly appreciated! These give us the energy to try for the best each and every day! We are really happy to find out that you had a positive experience with our service and we commit to keeping it that way going forward! See you again at EasyBit!
Kind regards,
EasyBit Team
Your positive feedback and kind words are highly appreciated! These give us the energy to try for the best each and every day! We are really happy to find out that you had a positive experience with our service and we commit to keeping it that way going forward! See you again at EasyBit!
Kind regards,
EasyBit Team
CommentRemove
| Larry | |
84.233.216.* | February 17, 2026 23:43 |
EasyBit has become my everyday platform for exchanges. Everytime I am satisfied and happy with this service!
| EasyBit admin | March 10, 2026 00:29 |
Hello Larry,
Thank you so much for your kind review! We are trying our best to provide you with the best rates on the market in every transaction!
Kind regards,
EasyBit Team
Thank you so much for your kind review! We are trying our best to provide you with the best rates on the market in every transaction!
Kind regards,
EasyBit Team
CommentRemove
| Martha | |
51.158.240.* | February 15, 2026 10:42 |
I exchanged my USDT to Bitcoin with them. Very fast exchange. My funds were deposited within a few minutes.
Thank you guys! 5 star.
Thank you guys! 5 star.
| EasyBit admin | March 10, 2026 00:27 |
Hello Martha,
It is our pleasure to read feedback like yours.
Thank you so much for trusting EasyBit!
Kind regards,
EasyBit Team
It is our pleasure to read feedback like yours.
Thank you so much for trusting EasyBit!
Kind regards,
EasyBit Team
CommentRemove
| Lorien | |
45.32.149.* | February 11, 2026 12:17 |
Fast and reliable! Very good rates also! Highly recomended!
| EasyBit admin | March 10, 2026 00:28 |
Hello Lorien,
Thank you for your kind feedback and recommendation! Positive impressions always keep us motivated!
Kind regards,
EasyBit Team
Thank you for your kind feedback and recommendation! Positive impressions always keep us motivated!
Kind regards,
EasyBit Team
CommentRemove
| SuperLounge | |
192.42.116.* | January 17, 2026 19:54 |
Very fast, reliable, and easy to use. Transactions are processed quickly, and the rates are very competitive. I have used the service for a few times and have always had a smooth experience.
| EasyBit admin | January 17, 2026 20:18 |
Dear SuperLounge,
Your positive feedback and kind words are highly appreciated! These give us the energy to try for the best each and every day! We are really happy to find out that you had a positive experience with our service and we commit to keeping it that way going forward! See you again at EasyBit!
Kind regards,
EasyBit Team
Your positive feedback and kind words are highly appreciated! These give us the energy to try for the best each and every day! We are really happy to find out that you had a positive experience with our service and we commit to keeping it that way going forward! See you again at EasyBit!
Kind regards,
EasyBit Team
CommentRemove
| ViveCoin | |
45.32.149.* | January 16, 2026 16:54 |
Exchanged btc to eth fast with no surprises, best rates i've found so far.
| EasyBit admin | January 17, 2026 20:16 |
Dear ViveCoin,
Thank you so much for the positive feedback! We are glad to hear that you are satisfied with our service.
You are more than welcome to visit EasyBit again!
Kind regards,
EasyBit Team
Thank you so much for the positive feedback! We are glad to hear that you are satisfied with our service.
You are more than welcome to visit EasyBit again!
Kind regards,
EasyBit Team
CommentRemove
| Lukas | |
95.181.236.* | January 12, 2026 20:56 |
I enjoy using this service, always convenient and fast exchanges. I would easily recommend it to anyone.
| EasyBit admin | January 17, 2026 20:12 |
Dear Lukas,
Thank you so much for the positive feedback! We are glad to hear that you are satisfied with our service.
You are more than welcome to visit EasyBit again!
Kind regards,
EasyBit Team
Thank you so much for the positive feedback! We are glad to hear that you are satisfied with our service.
You are more than welcome to visit EasyBit again!
Kind regards,
EasyBit Team
CommentRemove
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