EasyBit exchanger

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello dear customer,

Your transaction has been temporarily suspended due to the Anti-Money Laundering (AML) procedures implemented to safeguard both the integrity of our users and our platform. Presently, your transaction is under review by our security department. Upon completion of this review, they will communicate with you via the registered email address.

Should you require any additional assistance, please do not hesitate to contact our dedicated support team through the live chat feature available on our website or via our support email at (support@easybit.com).

Kind regards,
EasyBit Team

Do not tag this as Solved
the order still is not completed or refunded
And I didn't received any response via email from you team.

Dear customer,

We understand your concerns and appreciate your patience. As mentioned before, your order was paused due to security measures, and your claim will remain active until everything is fully resolved with our support team.

Please note that marking a claim as "resolved" is part of our standard process - it helps us keep things organized and ensures that every case is addressed in a timely manner. Rest assured, our security team is still actively reviewing your case, and we’ll keep you updated as soon as there’s any progress.

Thank you for your understanding!

Kind regards,
EasyBit Team

As I’ve provided all the requested documents and cooperated fully, I kindly request a clear explanation or estimated timeframe for the release of my funds. Otherwise, I may need to escalate the matter through legal channels or a regulatory body.

Dear Customer,

We understand your concerns, however, as we have previously informed you, your case is under review by our Security team. This process may take some time depending on the nature of the request and the scope of the checks.

The team will assist you further via the on-going email correspondence once they review the information that was provided to them.

Thank you for your patience and cooperation.

Best regards,

EasyBit Team

Warning: EasyBit is Holding My Funds with No Clear Justification

I’m sharing my honest experience to warn others.

I submitted a transaction through EasyBit and then received an email saying it was paused for “security review” and that I needed to provide Source of Funds (SoF) documentation. I immediately submitted full proof, including:

A screen recording of my purchase from exchange (4.1 BNB),

Ownership proof of my personal wallet,

Transaction history and the exact TxID they requested.

Despite this, they have refused to release my funds, ignored my request for a timeline, and continued sending only template copy-paste replies like:

“Your case is under review by our Security team. This process may take some time…”

It’s now been 2 days, and there is no resolution, no update, and no real human response.

This behavior is unacceptable, especially for a company handling people’s money. I understand security checks — but when everything has been provided and they still refuse to resolve or communicate transparently, it starts to look like a scam or a liquidity issue.

If you're considering using EasyBit, be very careful.
I’m now exploring legal options and will escalate this with financial authorities in Panama.

Dear User,

Thank you for your feedback.

We understand that this situation is frustrating, and we want to reassure you that your concerns have not gone unnoticed. While we appreciate your efforts in submitting documentation, please note that each case is subject to a thorough review by our Security and Compliance team, in line with strict regulatory obligations and anti-money laundering (AML) policies.

We would like to clarify that we have not ignored your case. Your submitted documents are being carefully assessed, and our team is working to ensure that all compliance standards are met before releasing any funds. This process is not automated and may take additional time depending on the complexity and the evidence provided.

We strongly disagree with any suggestion that this is a scam or a liquidity issue. EasyBit is a regulated service provider that operates under clear compliance procedures to ensure customer safety and legal adherence. We are fully committed to resolving all legitimate cases fairly and securely.

Please allow our team the necessary time to finalize the ongoing review. Once complete, they will reach out to you via the same email thread with the next steps.

We thank you for your cooperation and patience in this matter.

Kindly Regards,
EasyBit Team

EasyBit still refuses to return my funds – No transparency, no timeline, no regulation proof

I’m writing this as a follow-up to my earlier warning about EasyBit. They continue to respond with the same copy-paste messages and claim that a “Security team” is reviewing my case — yet they:

Do not provide any clear timeline for resolving the issue;

Refuse to specify what’s missing in the documents I already submitted;

Cannot provide any proof of their company registration, license number, or regulatory oversight.

They’ve now had my funds for over 3 days with no sign of progress — only formal responses that avoid all accountability.
They say they're “regulated,” yet offer no evidence of this on their website or in communication.

Until they prove otherwise, this starts to look like funds being held hostage, not a security review.

Do not trust this platform with your crypto. I’m now preparing to file formal complaints and escalate publicly. If this has happened to you, I recommend doing the same.

Dear User,

Please be assured that your case remains under active review by our Security team. This process is necessary to ensure full alignment with our regulatory obligations and anti-money laundering (AML) standards.

As previously mentioned, this review is not automated and may require additional time depending on the complexity of the case and the documentation provided. We understand your request for a timeline, but due to the individualized nature of each review, we are unable to commit to a specific timeframe until the verification process is complete.

We kindly ask for your continued patience as we finalize the review of your case. Once completed, our team will contact you directly with the next steps.

Thank you again for your cooperation and understanding.

Kindly regards,
EasyBit Team

You have repeatedly stated that your service is "regulated" and that the current delays are due to compliance with regulatory obligations and AML policies.

Given this, I am now formally requesting the following:

The name of the regulatory authority under which EasyBit operates;

Your company’s registration or license number;

A link to public records or official documentation proving your regulatory status.

If EasyBit is indeed regulated, this information should be publicly available and easily verifiable. The absence of such transparency raises serious concerns, especially considering that my funds have been withheld for an extended period without resolution.

Please consider this a formal request. If the above is not provided promptly, I will be left with no option but to report this situation to relevant consumer protection agencies and financial regulators, and continue to share my experience publicly to warn other users.

Dear User,

e understand the importance of transparency and accountability, especially when it comes to matters of compliance and regulatory standing. EasyBit operates in accordance with international anti-money laundering (AML) standards and internal compliance protocols, and all client cases are reviewed under these guidelines.

Please note that while we are committed to regulatory adherence, certain internal compliance documentation—including registration identifiers and licensing details—may not be shared directly through public forums due to legal and security policies. If further verification is required, we recommend continuing this dialogue through our email, where a member of our compliance team can assist you further and more securely.

We also reiterate that your case remains under review, and our team is working to complete the verification process as quickly as possible. Once finalized, we will contact you directly with the outcome and any next steps.

Thank you for your continued cooperation and understanding.

Kind Regards,
EasyBit Team

Thank you for your response. However, I find it unacceptable that you are refusing to provide basic, verifiable information regarding your claimed regulatory status.

Any company that is truly regulated should be able to share:

The name of the regulator;

The country of registration;

A public record or license number to confirm legitimacy.

Citing “security policies” to avoid disclosing this publicly available information is a serious red flag and contradicts industry norms. Other legitimate exchanges and services share this information transparently on their websites, support channels, and legal documentation.

If you cannot provide verifiable proof of your regulatory oversight, then you should stop claiming to be regulated altogether. This could be considered misrepresentation, and I will not hesitate to report this behavior to crypto watchdog platforms and relevant authorities.

Please treat this as my final request for regulatory verification. If no clear evidence is provided, I will take further action publicly and through legal/regulatory means.

Dear User,

We understand your concerns and emphasize that EasyBit operates in strict accordance with international anti-money laundering (AML) standards and internal compliance protocols.

As per our security policies, we are unable to share sensitive or case-specific information, including any compliance documentation, through public forums. All such matters must be handled directly and exclusively via email communication with our Security department.

To ensure effective communication, we kindly ask you to continue the dialogue with our security team via email within the existing thread.

Thank you for understanding.

Kind Regards,
EasyBit Team

Since you have failed to provide a resolution, a timeline, or any proof of your claimed regulatory status despite my full cooperation, I am no longer waiting.

I am now actively posting public reviews and warnings about my experience with EasyBit, starting with:

Trustpilot

BestChange

Reddit (r/cryptocurrency & r/scams)

Bitcointalk

ScamAdviser

CryptoScamDB

Crypto-related Telegram channels and forums

I will also report this case to crypto watchdog platforms and, if necessary, to relevant legal or regulatory authorities.

This action will continue until my funds are released and this matter is resolved transparently.

Please be assured that your case remains under active review by our Security team. This process is necessary to ensure full alignment with our regulatory obligations and anti-money laundering (AML) standards.

As previously mentioned, this review is not automated and may require additional time depending on the complexity of the case and the documentation provided. We understand your request for a timeline, but due to the individualized nature of each review, we are unable to commit to a specific timeframe until the verification process is complete.

We kindly ask for your continued patience as we finalize the review of your case. Once completed, our team will contact you directly with the next steps.

Thank you again for your cooperation and understanding.

Kindly regards,
EasyBit Team

Since you continue to send generic, non-committal responses without offering a real update or resolution, please be aware of the following:

I will reopen the claim every single time you respond with a template message instead of taking actual action.

This will continue until my funds are released and my case is properly resolved. Delaying with vague replies will not close this matter or make it go away.

The responsibility to resolve this is entirely on your end.

Please be assured that your case remains under active review by our Security team. This process is necessary to ensure full alignment with our regulatory obligations and anti-money laundering (AML) standards.

As previously mentioned, this review is not automated and may require additional time depending on the complexity of the case and the documentation provided. We understand your request for a timeline, but due to the individualized nature of each review, we are unable to commit to a specific timeframe until the verification process is complete.

We kindly ask for your continued patience as we finalize the review of your case. Once completed, our team will contact you directly with the next steps.

Thank you again for your cooperation and understanding.

Kindly regards,
EasyBit Team

Since you continue to send generic, non-committal responses without offering a real update or resolution, please be aware of the following:

I will reopen the claim every single time you respond with a template message instead of taking actual action.

This will continue until my funds are released and my case is properly resolved. Delaying with vague replies will not close this matter or make it go away.

The responsibility to resolve this is entirely on your end.

Dear User,

Thank you for your message.

We understand your frustration and acknowledge your efforts to cooperate throughout this process. However, we must reiterate that EasyBit is a regulated platform and, as such, we are obligated to adhere to strict internal procedures and international AML (Anti-Money Laundering) regulations.

Your case is currently being thoroughly reviewed by our Security and Compliance teams in accordance with these standards. As previously communicated, the information you submitted is under review. Typically, this process is completed within 2 business days, but in some cases, it may take longer depending on the complexity of the review.

We kindly ask for your continued patience, and once the review is completed, you will receive an update directly from our team.

Please continue the correspondence via the existing email thread with our Security department to ensure effective and secure communication.

We remain committed to a fair and compliant resolution and appreciate your patience and cooperation during this time.

Kind Regards,
EasyBit Team

Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as DarkMarket, Sanctions, Enforcement action, or marked with other high-risk labels.

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.

Hello Boris,

We are happy to find out that our hard work is appreciated by our clients!
Thank you so much for your kind review!

Kind regards,
EasyBit Team

Hello John,

Thank you so much for the positive feedback! We are glad to hear that you are satisfied with our service.

You are more than welcome to visit EasyBit again!

Kind regards,
EasyBit Team

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Ivan,

Your recent exchange ofis currently under review by our security team. This is a standard process, and we appreciate your patience.

For a quicker resolution, please check your email for any follow-up from our team. If you haven’t received one, kindly check your spam/junk folder or reach out to us directly.

We’re here to assist you and will ensure this is resolved as smoothly as possible.

Kind regards,

EasyBit team

I haven't received any letters from you for the second day. Please write to me by email.

Hello Ivan,

Your recent exchange is still under review by our security team, and this process may take a little time. Please check your inbox and spam/junk folder for any follow-up emails from us.

If you haven't received anything, feel free to reach out directly to support@easybit.com, and we'll assist you further.

Thank you for your patience.

Kind regards,
The EasyBit Team

Dear Ivan,

We have recovered your initial review. The duplicate was deleted.
Please do not duplicate reviews and keep communication within this topic.

If you have additional questions you can forward it to the exchanger directly, or to contact our support team by support@bestchange.com.

Sincerely, administration of the BestChange exchanger monitor.

Hello Norma,

Thank you for your kind review and recommendation! Great experiences are keeping us motivated!

Kind regards,
EasyBit Team

Hello Maura,

It is our pleasure to read feedback like yours.
Thank you so much for trusting EasyBit!

Kind regards,
EasyBit Team

Hello Juan,

It is our pleasure to read feedback like yours.

Thank you so much for trusting EasyBit!

Kind regards,
EasyBit Team

Hello Polaris,

Thank you so much for your kind review! We are really happy to meet your expectations. Quick transactions at the best rates are our main focus. Hopefully we will see you again soon at EasyBit!

Kind regards,
EasyBit Team

Hello John,

Thank you so much for your kind review! We are trying our best to provide you with the best rates on the market in every transaction!

Kind regards,
EasyBit Team

Hello Maya,

We appreciate your positive feedback! Our Team is committed to providing the simplest method to exchange crypto at the best rates! You are more than welcome to use EasyBit again!

Kind regards,
EasyBit Team

Hello Elena,

It is our pleasure to read feedback like yours.
Thank you so much for trusting EasyBit!

Kind regards,
EasyBit Team

Hello Anton,

Thank you so much for your kind words, satisfied customers are what we strive for! We hope to see you again in the near future!

Kind regards,
EasyBit Team

Hello Anag,

We are glad that you had a nice experience with our service and hope to see you again soon!

Kind regards,
EasyBit Team

Hello Boboi,

Thank you so much for this review and for trusting EasyBit for your exchanges! Satisfied customers are our priority. Hope to see you again soon!

Kind regards,
EasyBit Team

Hello Maamiyano,

Thank you so much for your kind review! We are really happy to meet your expectations. Quick transactions at the best rates are our main focus. Hopefully we will see you again soon at EasyBit!

Kind regards,
EasyBit Team

Hello Mikoso,

It is our pleasure to read feedback like yours.
Thank you so much for trusting EasyBit!

Kind regards,
EasyBit Team

Hello Alexandr,

It is our pleasure to read feedback like yours.
Thank you so much for trusting EasyBit!

Kind regards,
EasyBit Team

Hello Pakolu,

We are happy to find out that our hard work is appreciated by our clients!
Thank you so much for your kind review!

Kind regards,
EasyBit Team

Hello Sasha,

Thank you for taking the time to share this feedback, it’s highly appreciated!
We are dedicated to serving your needs in the best way possible!

Kind regards,
EasyBit Team

Hello Balu,

Thank you for your feedback, and we understand the frustration the situation has caused.

Regarding your mention of support replies from a bot, we'd like to clarify that our support team consists of real agents, and not an automated bot. We work diligently to assist every customer and provide timely responses.

As for the delay in receiving your funds, the issue is related to congestion on the SOL network on our provider's side, which has affected all payouts on the SOL network. We are dependent on the resolution of this congestion from our provider.

Rest assured, your funds are completely safe, and we are actively working to process your payout as soon as possible. We truly appreciate your patience and understanding during this time.

If you have any further questions, please don't hesitate to reach out, and we will be happy to assist you.

Kind Regards,
EasyBit Team

You'd better shut up and don't embarrass yourself. many people have already confirmed that your office has started to engage in ***.

Hello Balu,

Please provide our support team with information on your order via support@bestchange.com to clarify the situation. Without data, the review may be considered defamatory.

Kind regards, BestChange administration.

I will send you the information.

Hello Balu,

We understand your frustration and sincerely apologize for the delay you've experienced.

Please rest assured that the issue will be fixed today, and we are actively working on it to ensure your payout is processed without further delay.

Additionally, as a gesture of goodwill for the inconvenience caused, we will compensate you for the delay.

We appreciate your patience, and we are committed to resolving this as quickly as possible. If you have any further concerns, please feel free to reach out.

Kind regards,
EasyBit Team

Dear Balu,

We understand your concerns and the delays that caused inconvenience.

We are pleased to inform you that your order has been successfully completed, and the funds have been processed as promised. We have also provided compensation for the delay to address any inconvenience caused.

Please note that the issue related to the SOL network congestion on our provider's side has been resolved, and your case has been successfully processed.

Since the situation has been resolved, we kindly request that you consider removing your review. This will help us improve our service and continue assisting other users.

We appreciate your patience and understanding while we worked on resolving this situation.

If you have any further questions or need assistance, please do not hesitate to contact us.

Kind regards,
EasyBit Team

Hello. Thanks, I received money.

Hello Leonard,

It is our pleasure to read feedback like yours.
Thank you so much for trusting EasyBit!

Kind regards,
EasyBit Team

Hello Conor,

Thank you for choosing EasyBit! We’re glad we could provide you with a seamless experience. Hope to see you back soon!

Kind Regards,
EasyBit Team

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Dear Evgeniy,

We acknowledge the urgency of your request and want to assure you that our security team is actively reviewing the details of your transaction to uphold the highest standards of safety and compliance. This review is a crucial step in ensuring the protection and integrity of all parties involved in our platform.

Your funds, that are under review, are secure. We are handling this process with the utmost priority and will keep you informed of any updates as soon as possible via email.

We appreciate your cooperation and patience as we work through this necessary procedure to maintain a safe trading environment for everyone.

Thank you for your understanding.

Kind Regards,

EasyBit Team

And I am still waiting))

I send all information and video rec my wallet but waiting answer 4 days.

Dear Evgeniy,

We understand your concern and appreciate your feedback. Please note that our security procedures are in place to protect both our users and our system from potential risks.

As previously mentioned, we have paused the exchange process as a precautionary measure. Our team is actively reviewing the information provided and will update you via email once the review is completed. Your funds remain secure throughout this process.

At EasyBit, we have a strong commitment to preventing fraudulent activities and maintaining a secure environment for all transactions. Our systems and protocols have consistently protected user funds, with a proven track record of no missing or locked funds.

Our support team is available 24/7 to assist you. Please continue to follow our team's guidance and await further communication via email.

Thank you for your cooperation and patience.

Kind Regards,

EasyBit Team

Why do you write to me not clear unsubscribes? You blocked my funds 3 months ago, all that you asked, I provided you. With a message, you subtract that my funds were stolen. In your message, it is not said about some third wallets, etc., etc. With whom you work, you cannot even name the name of your providers)
You do not ask for any information, but only brazenly lies to me)
Send the coins back to the address of the sender and that's it)
You blocked clean coins according to all AML checks and try to appropriate my money fraudulently.

Hello Evgeniy,

At EasyBit we understand how important it is to respond to all user queries in the best possible way. This is part of our commitment to providing the best service and support to our users. We place great emphasis on effective management and problem solving as this helps us to provide a positive experience for our users.

At EasyBit, the safety and security of our users remains our top priority. We strive to create a safe environment while ensuring a positive user experience. Please remember that these procedures are clearly outlined in our AML Policy, which every user agrees to before making an exchange.

Regarding your situation, we would like to remind you that our dedicated security team is currently working on your case. As usual, they respond within a day. It is important that you cooperate with them and provide all the necessary documents to ensure a quick resolution of your case.

If you require further assistance, please do not hesitate to contact us via email at support@easybit.com or via the live chat on our website.

Best regards,
EasyBit Team

You are brazenly lying, the last information that you requested from me, I sent you on September 11, then you gave an answer after 5 days! There is no question of which during the day, after that you began to answer me with standard messages!
Then you answered me that unfortunately you cannot unlock the funds because the provider of your wallet could not touch something there! I have changed your wallet from you more than once! He has a pure AML! And what you write here has nothing to do with what you write to me by mail.

Evgeniy,

At EasyBit, we recognize the importance of addressing all user inquiries in the most effective manner possible. This aligns with our commitment to delivering top-tier service and support to our customers. We prioritize efficient issue resolution and management, as it plays a crucial role in enhancing the overall experience for our users.

User safety and security are always at the forefront of our priorities. We are dedicated to maintaining a secure environment while ensuring a smooth and positive user experience. Please note that these procedures are clearly outlined in our Anti-Money Laundering (AML) Policy, which all users agree to prior to initiating any exchange.

In regard to your specific case, we would like to assure you that our specialized security team is actively working on it. Typically, they respond within a 24-hour timeframe. To help expedite the process, we kindly ask that you cooperate fully and provide any requested documents.

Should you need any further assistance, feel free to reach out to us via email at support@easybit.com or through the live chat feature available on our website.

Kind Regards,
Team EasyBit

Another 48 hours have passed, and there is no information from your service. You write to provide you with all the requested documents, but the last request of the documents was from you on September 10 and I kindly provided you with everything, after which you brazenly ignore me and send template messages, as well as with your answer here. What documents are we talking about? If the last thing you told me that according to the results of the audit you are not a remote to make sure of something there, although the wallet of sending and the wallet of receipt = wallet to which you were provided with all the documents+ there were exchange operations on it, according to public AML, this wallet has no checks Risks! You froze my funds and took them brazenly, while brazenly lie here about 24 hours, etc.

Dear Evgeniy,

We understand how crucial it is for our users to receive prompt and transparent support, especially in complex situations. Our goal is always to resolve inquiries as swiftly and effectively as possible to provide a reliable and secure experience for all our customers.

We prioritize the safety of every transaction, which is why our processes are guided by our Anti-Money Laundering (AML) Policy, ensuring that we adhere to industry standards and legal requirements. Each user agrees to these procedures to help us create a safe trading environment.

For your specific case, our security team is actively working on it. While we strive to respond within 24 hours, some situations may take longer due to the details required to verify and ensure compliance. We ask for your continued cooperation with any additional information requested to help move forward as quickly as possible.

If there’s anything more we can assist you with or if you have additional questions, please don’t hesitate to reach out through support@easybit.com or our live chat feature.

Thank you for your patience and understanding as we work to resolve this matter.

Kind Regards,

EasyBit Team

WAIT ANSWER 7 DAYS)))
These *** are still silent to me, promising to answer here within 24 hours) 7 days have passed since my last message, I still have not received any answer, all they write here are standard messages without any specifics.

Dear Evgeniy,

Thank you for your patience. We understand your frustration regarding the extended review time and any inconvenience this may have caused.

Please be assured that the temporary suspension of your exchange process was put in place to protect both you and our systems from potential risks associated with your order. Our team is actively reviewing the details and will update you promptly via email as soon as the review is complete. Although this process is taking longer than anticipated, our priority is to ensure all necessary security measures are thoroughly observed.

At EasyBit, we are deeply committed to preventing fraudulent activities, and our proven track record reflects our dedication to secure operations. Rest assured, we will notify you as soon as we have completed the review.

Thank you for your continued patience and understanding.

Kind Regards,
EasyBit Team

Dear Evgeniy,

The exchanger provided us with the information that your order was stopped due to to the information security rules, the international AML&KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations ( https://easybit.com/en/aml-policy ).
You agreed to the rules and the AML policy of the exchanger when creating the order.

Please provide the requested information and wait for reply.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.

Another month has passed since the moment this *** service has been blocked by my exchange, I have been waiting for 3 months as they blocked my akount, through which about 700 thousand dollars were changed, but they cannot give any information why they cannot change or change or Return my 2000 $ which are crystal pure coins.

Dear Evgeniy,

We understand your frustration with the prolonged delay in resolving your case. Please be assured that we take your concerns seriously, and our team is fully committed to addressing the issue as quickly as possible.

The review process is critical to ensuring compliance with regulatory standards and maintaining the security of all transactions on our platform.

Regarding the funds in question, please note that they are entirely secure, and the delay does not imply any risk to your assets. We will follow up with our security team to expedite the resolution and provide you with a detailed update as soon as possible.

Thank you for your continued patience and understanding as we work through this matter.

Kind Regards,
EasyBit Team

Guys, why are you *** people?))) You write that you are answering in the course of 24 hours, but I have been waiting for the answer for 1 month from the moment of the last message))

Evgeniy,

We completely understand your frustration with the extended delay in resolving your case. Please be assured that your concerns are being taken seriously, and we are committed to resolving this matter as quickly as possible.

The review process is essential for ensuring compliance with regulatory standards and safeguarding all transactions on our platform. While this process may take longer than anticipated, it is necessary to ensure both accuracy and security.

Rest assured, your funds remain secure, and the delay does not pose any risk to your assets. We are actively following up with our security team to expedite the resolution and will provide you with a detailed update as soon as possible.

We appreciate your continued patience and understanding during this time.

Warm Regards,
Team EasyBit

The next 10 days have passed, the exchanger also continues to assure that the funds that I sent them from the wallet, from which I sent them more than once, provided all the notes of the screen at their request, etc., exactly the same continues to ignore me and gives standard answers, What will we check, etc.! When asked to connect me with the service provider and provide documents regarding inspections, etc., I will also ignore me and say sorry, we all understand, but wait)
Another *** of pure water, which is covered by the administrators of the BestChange, transferring reviews into neutral
All procedures KYC, requests of correspondence, video recordings of wallets, etc. were provided 3 months ago.

Evgeniy,

Thank you for your patience. We understand your frustration regarding the extended review time and any inconvenience this may have caused.

Please be assured that the temporary suspension of your exchange process was put in place to protect both you and our systems from potential risks associated with your order. Our team is actively reviewing the details and will update you promptly via email as soon as the review is complete. Although this process is taking longer than anticipated, our priority is to ensure all necessary security measures are thoroughly observed.

At EasyBit, we are deeply committed to preventing fraudulent activities, and our proven track record reflects our dedication to secure operations. Rest assured, we will notify you as soon as we have completed the review.

Thank you for your continued patience and understanding.

Kind Regards,
EasyBit Team

I don't need your answers according to the template! I need legal information that I requested from you in the post office! Namely, the documents regarding what and in what jurisdiction you blocked my funds and assure me that they are not mine?! Answer questions and do not write nonsense.

Evgeniy,

At EasyBit we understand how important it is to respond to all user queries in the best possible way. This is part of our commitment to providing the best service and support to our users. We place great emphasis on effective management and problem solving as this helps us to provide a positive experience for our users.

The safety and security of our users remains our top priority. We strive to create a safe environment while ensuring a positive user experience. Please remember that these procedures are clearly outlined in our AML Policy, which every user agrees to before making an exchange.

Please continue your correspondence with our security team through the ongoing email exchanges and provide the requested information. This will facilitate a swift resolution of your case.

Best regards,
EasyBit Team

It took another 4 days, from the moment I requested official legal documents from the company that is their contractor and asked to organize a conference with my lawyer and their legal department, but no one even told me the name of the company and did not provide any registration data) This company is ***

Dear Eevgeniy,

Thank you for your continued communication.

Please be assured that your case is currently under review, and we are actively working to resolve it. Once the review is completed, our team will notify you immediately through the email correspondence you’ve been engaged in with our security team.

We appreciate your patience and understanding during this time. Rest assured that we are committed to addressing your case as promptly as possible.

Thank you for your understanding!

Kind regards,
EasyBit Team

This exchange refuses to provide any legal information that I could contact the police about the fact that they *** my funds.

Evgeniy,

Thank you for your continued communication and patience regarding this matter.

Please rest assured that your case is currently under review by our security team. We are actively working to resolve it and will notify you promptly through the ongoing email correspondence as soon as the review is completed.

At EasyBit, we prioritize the safety and security of our users, and we understand the importance of addressing your concerns effectively. Our commitment to providing the best service includes maintaining a secure environment for all transactions. These procedures are clearly outlined in our AML Policy, which every user agrees to before engaging in an exchange.

To ensure a swift resolution, we kindly request that you continue corresponding with our security team via the email chain already in progress and provide any requested information. Your cooperation will greatly facilitate the process.

We appreciate your patience and understanding as we work diligently to address your case as promptly as possible.

Thank you for your understanding and support.

Kind regards,

EasyBit team

Hello Ingraham,

It is our absolute pleasure to read feedback like yours and to see that our clients appreciate our hard work!

Thank you so much for trusting EasyBit and hope to see you again soon!

Kind regards,
EasyBit Team

Hello Annag,

Your positive feedback and kind words are highly appreciated! These give us the energy to try for the best each and every day! We are really happy to find out that you had a positive experience with our service and we commit to keeping it that way going forward! See you again at EasyBit!

Kind regards,
EasyBit Team

Hello Macro,

Thank you for your kind words!

It always makes us happy to find out that our customers are satisfied with our service!

Kind regards,
EasyBit Team

Hello Cronos,

Thank you for your kind review and for the recommendation! We hope to see you again soon!

Kind regards,
EasyBit Team

Hello Alex,

We are happy to find out that our hard work is appreciated by our clients!
Thank you so much for your kind review!

Kind regards,
EasyBit Team

Hello Maria,

Thank you for your kind review and for the recommendation! We hope to see you again soon!

Kind regards,
EasyBit Team

Hello Irina,

Thank you so much for your kind words, satisfied customers are what we strive for! We hope to see you again in the near future!

Kind regards,
EasyBit Team