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Swap-Line exchanger
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| Status: | active | Swap-Line reviews: | 02022 | |
| Exchange rates: | 352 | Volet TS: | 22 | |
| Reserve: | $47 221 928 | Perfect Money TS: | — | |
| Age: | 1 year 4 months | WebMoney BL: | — | |
| On BestChange: | 8 months | MyWOT rating: | 3.4 | |
| Country: |  |
Seychelles | Forums: | — |
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When creating a financial claim, please make sure that the exchange regulations specified on the website Swap-Line have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:
Be sure to indicate the exchange order number. It will help the Swap-Line administrator resolve the problem more quickly. If you didn't like the Swap-Line's service and want to write about it, use the Comment review type. |
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Add a comment:
| Alex |  |
176.37.156.* | January 2, 2026 00:47 |
115 USD were transferred to this exchange in exchange for hryvnia! I have already provided proof that the money was transferred from my wallet! I have also provided transaction records showing that they received the entire amount! But they are citing an audit! They are deceiving people! They are deceiving clients! A statement has been filed with the relevant law enforcement agencies!
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CommentRemove
| Aleksei |  |
182.232.219.* | December 10, 2025 15:26 |
The review is being checked by the monitor's administration
Yesterday, I exchanged USDT for UAH. The recipient only received part of the money, which came in two separate transactions 5 hours apart.
The exchange support contacted me first, asking if I had received the full amount. When I replied that I hadn't, they demanded a video recording of logging into the banking app to show all transactions. The recipient (the account holder) naturally refused, as this is a major security risk.
I requested proof of payment — if the exchange actually sent the money, they should have receipts — but they failed to provide them.
Basically, they scammed me out of part of the money, using my refusal to send the video as an excuse. I sent them screenshots of the incoming transactions, but they never provided proof of their transfers. Consequently, those transfers were never made.
Do not deal with this exchange service. They will withhold all or part of your money using any excuse they can find.
The exchange support contacted me first, asking if I had received the full amount. When I replied that I hadn't, they demanded a video recording of logging into the banking app to show all transactions. The recipient (the account holder) naturally refused, as this is a major security risk.
I requested proof of payment — if the exchange actually sent the money, they should have receipts — but they failed to provide them.
Basically, they scammed me out of part of the money, using my refusal to send the video as an excuse. I sent them screenshots of the incoming transactions, but they never provided proof of their transfers. Consequently, those transfers were never made.
Do not deal with this exchange service. They will withhold all or part of your money using any excuse they can find.
| BestChange admin | December 10, 2025 17:05 |
Hello,
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| Swap-Line admin | December 10, 2025 17:25 |
Hello Aleksei,
We are sorry that you had a negative experience and we are ready to review your case in detail once again.
However, before creating an order you accepted our User Agreement, which regulates how disputes of this kind are handled. In particular:
under clause 6.2 we have the right to request additional documents and data related to the exchange (including screenshots, bank statements and video verification) in order to confirm the actual status of transfers;
under clause 9.10 the client undertakes to provide any evidence requested by the exchange service (in the form of bank statements, videos and other documents) to resolve a dispute.
According to our internal logs, your payout was processed in several transactions, which is also provided for in clause 7.9 of the Agreement (withdrawals can be processed in multiple payments).
For us to objectively compare our payment records with the actual crediting of funds on your side, we need proper evidence from the account holder, in the form and quality described in the Agreement. Without these materials we are not able to verify your claim or confirm a possible error.
We do not ask for passwords, SMS codes or other authorization data, only for a secure confirmation of the transaction history in the banking app, as required by the Agreement you accepted before creating the exchange.
If you are ready to provide the evidence in the required form (video or detailed bank statement/history that clearly shows all incoming transactions for the relevant period), we are open to re-checking your case once again.
We are sorry that you had a negative experience and we are ready to review your case in detail once again.
However, before creating an order you accepted our User Agreement, which regulates how disputes of this kind are handled. In particular:
under clause 6.2 we have the right to request additional documents and data related to the exchange (including screenshots, bank statements and video verification) in order to confirm the actual status of transfers;
under clause 9.10 the client undertakes to provide any evidence requested by the exchange service (in the form of bank statements, videos and other documents) to resolve a dispute.
According to our internal logs, your payout was processed in several transactions, which is also provided for in clause 7.9 of the Agreement (withdrawals can be processed in multiple payments).
For us to objectively compare our payment records with the actual crediting of funds on your side, we need proper evidence from the account holder, in the form and quality described in the Agreement. Without these materials we are not able to verify your claim or confirm a possible error.
We do not ask for passwords, SMS codes or other authorization data, only for a secure confirmation of the transaction history in the banking app, as required by the Agreement you accepted before creating the exchange.
If you are ready to provide the evidence in the required form (video or detailed bank statement/history that clearly shows all incoming transactions for the relevant period), we are open to re-checking your case once again.
Claim solved
| Aleksei | December 10, 2025 18:00 |
I have read your reference to the User Agreement clauses. However, you are ignoring standard banking practices to shift the responsibility entirely onto the client.
Before demanding intrusive video verification from the recipient (who is a third party and refuses to record a video login due to security risks), you must provide proof that the funds were actually sent.
You claim that 'according to your internal logs' the payout was processed. If this is true, you must possess bank receipts, transfer confirmations, or transaction IDs for these specific transfers.
Please provide the official banking receipts (PDF or screenshots) for the missing amount.
I have already provided screenshots of the incoming transaction history from the recipient's side, which shows the funds were not received.
Refusing to provide proof of payment while demanding video access to a client’s bank account looks like an attempt to withhold funds without valid grounds. Once you provide the receipts proving you sent the money, we can investigate further. Until then, the burden of proof is on you.
Before demanding intrusive video verification from the recipient (who is a third party and refuses to record a video login due to security risks), you must provide proof that the funds were actually sent.
You claim that 'according to your internal logs' the payout was processed. If this is true, you must possess bank receipts, transfer confirmations, or transaction IDs for these specific transfers.
Please provide the official banking receipts (PDF or screenshots) for the missing amount.
I have already provided screenshots of the incoming transaction history from the recipient's side, which shows the funds were not received.
Refusing to provide proof of payment while demanding video access to a client’s bank account looks like an attempt to withhold funds without valid grounds. Once you provide the receipts proving you sent the money, we can investigate further. Until then, the burden of proof is on you.
Claim renewed
| Swap-Line admin | December 10, 2025 21:40 |
Aleksei, If you are ready to provide the evidence in the required form (video or detailed bank statement/history that clearly shows all incoming transactions for the relevant period), we are open to re-checking your case once again.
Claim solved
| Aleksei | December 11, 2025 01:15 |
I reiterate:
The recipient refuses to record a video for security reasons.
I have already provided screenshots of the incoming transactions.
You have failed to provide any receipt confirming your transfer.
Since we are already in a dispute on BestChange, I am stating this for the record so the administration and all future users can clearly see your scam tactics.
You are deliberately ignoring my request to provide proof of payment (a receipt) for the missing funds. Instead, you keep pasting the same template demanding a video of the bank account.
If you had actually sent the money, you would have provided the receipt immediately. Your refusal to show proof of transfer confirms that you are scammers withholding my money under false pretexts.
Let this be a warning to all users: this exchange accepts your crypto, fails to send the full amount, refuses to provide transfer receipts, and then demands sensitive video access to avoid paying you.
The recipient refuses to record a video for security reasons.
I have already provided screenshots of the incoming transactions.
You have failed to provide any receipt confirming your transfer.
Since we are already in a dispute on BestChange, I am stating this for the record so the administration and all future users can clearly see your scam tactics.
You are deliberately ignoring my request to provide proof of payment (a receipt) for the missing funds. Instead, you keep pasting the same template demanding a video of the bank account.
If you had actually sent the money, you would have provided the receipt immediately. Your refusal to show proof of transfer confirms that you are scammers withholding my money under false pretexts.
Let this be a warning to all users: this exchange accepts your crypto, fails to send the full amount, refuses to provide transfer receipts, and then demands sensitive video access to avoid paying you.
Claim renewed
| Aleksei | December 11, 2025 08:56 |
I confirm that I have received the full amount. The issue is resolved.
Claim solved
CommentRemove
| Lara |  |
212.8.249.* | October 15, 2025 18:43 |
In the Beginning, God created the Earth, and on the second day, he created Swap-Line!
And then, out of the mud, he molded the rest of the exchangers.:)
I'm simply amazed by the quality, speed of exchange, user-friendly interface of their website, and especially the professionalism and high competence of their Customer Support Team.
They are communicative, polite, honest, and technically competent. Swap-Line is the Best of the Best!
And then, out of the mud, he molded the rest of the exchangers.:)
I'm simply amazed by the quality, speed of exchange, user-friendly interface of their website, and especially the professionalism and high competence of their Customer Support Team.
They are communicative, polite, honest, and technically competent. Swap-Line is the Best of the Best!
| Swap-Line admin | October 27, 2025 12:47 |
We sincerely thank you for such a detailed review. We are always happy to see you on our service.
Best regards, Swap-Line team!
Best regards, Swap-Line team!
CommentRemove
| Andrey |  |
109.243.64.* | October 9, 2025 13:48 |
Everything is good. Exchanged in 15 minutes.
| Swap-Line admin | October 13, 2025 08:14 |
Andrey, thank you for your feedback! We will be glad to see you again.
Best regards, Swap-Line team!
Best regards, Swap-Line team!
CommentRemove
| Alex |  |
91.211.27.* | October 8, 2025 13:55 |
Very fast service, everything is top notch.
| Swap-Line admin | October 9, 2025 10:03 |
Alex, thank you for your feedback! We will be glad to see you again.
Best regards, Swap-Line team!
Best regards, Swap-Line team!
CommentRemove
| Nestor |  |
79.116.121.* | October 3, 2025 08:35 |
Everything is good. Exchanged in 9 minutes.
| Swap-Line admin | October 5, 2025 14:29 |
Nestor, thank you for your feedback! We will be glad to see you again.
Best regards, Swap-Line team!
Best regards, Swap-Line team!
CommentRemove
| User |  |
50.7.40.* | September 17, 2025 09:31 |
The exchanger is reliable and fast, I recommend it.
| Swap-Line admin | September 25, 2025 09:46 |
Thank you very much for your feedback!
We will be glad to see you again, with respect, the team Swap-Line!
We will be glad to see you again, with respect, the team Swap-Line!
CommentRemove
| Luda73977 |  |
51.89.153.* | September 15, 2025 08:46 |
Thank you for the exchange. High rate and instant transfer. Everything is clear and reliable. I use it often and recommend it to everyone!
| Swap-Line admin | September 22, 2025 11:36 |
Thank you very much for your feedback and recommendation of our service!
We will be glad to see you again, with respect, the team Swap-Line!
We will be glad to see you again, with respect, the team Swap-Line!
CommentRemove
| Matt |  |
185.165.170.* | September 10, 2025 19:20 |
According to the information available, the exchanger has no financial obligations to this user
I sent them payment 11 minutes before the end of business hours. However, the exchange seems to have fallen silent at the moment. Since I sent the payment during business hours, they should have completed my payment. I can't find anyone to talk to right now. What's going on at this currency exchange? When will the order be completed?
| BestChange admin | September 10, 2025 19:45 |
Hello,
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| Swap-Line admin | September 11, 2025 13:47 |
Hello Matt,
We processed your request strictly according to our policy. We received no messages from you via Telegram or email. You opened a financial claim 30 minutes after initiating the transfer and did not close it after the payout was credited to your card. Given these facts, your account has been permanently blocked. We will not be conducting any further business with you.
Best regards, the team Swap-Line!
We processed your request strictly according to our policy. We received no messages from you via Telegram or email. You opened a financial claim 30 minutes after initiating the transfer and did not close it after the payout was credited to your card. Given these facts, your account has been permanently blocked. We will not be conducting any further business with you.
Best regards, the team Swap-Line!
Claim solved
CommentRemove
| Ray | |
91.242.192.* | August 24, 2025 13:40 |
USDT Arb — UAH Mono
Exchanged without any issues in around 15 min.
Exchanged without any issues in around 15 min.
| Swap-Line admin | August 26, 2025 19:20 |
Thank you for your feedback, Ray!
We will be glad to see you again.
Best regards, the team Swap-Line!
We will be glad to see you again.
Best regards, the team Swap-Line!
CommentRemove
| Vitaliy |  |
51.158.204.* | August 22, 2025 15:00 |
I’ve used this exchange service several times now, and every time I’m pleasantly surprised.
First of all, the transactions are processed very quickly — the funds always arrive within just a few minutes without any unnecessary delays or complicated checks.
Secondly, the exchange rate is always fair and very close to the market rate, which is especially important when dealing with larger amounts.
I also appreciate how user-friendly the interface is — everything is simple and intuitive, and the whole process takes only a few clicks.
Customer support deserves a special mention as well. I reached out via chat with a question, and they responded instantly, politely, and helped me resolve the issue in just a few minutes.
Overall, this service is reliable, transparent, and extremely convenient. I now recommend it to my friends and colleagues because I’m confident it’s a safe and profitable place to exchange currency anytime.
Thank you for the excellent work!
First of all, the transactions are processed very quickly — the funds always arrive within just a few minutes without any unnecessary delays or complicated checks.
Secondly, the exchange rate is always fair and very close to the market rate, which is especially important when dealing with larger amounts.
I also appreciate how user-friendly the interface is — everything is simple and intuitive, and the whole process takes only a few clicks.
Customer support deserves a special mention as well. I reached out via chat with a question, and they responded instantly, politely, and helped me resolve the issue in just a few minutes.
Overall, this service is reliable, transparent, and extremely convenient. I now recommend it to my friends and colleagues because I’m confident it’s a safe and profitable place to exchange currency anytime.
Thank you for the excellent work!
| Swap-Line admin | August 22, 2025 20:23 |
Thank you so much for your detailed and kind review, Vitaliy! We're thrilled to hear that our service consistently meets your expectations. Speed, fair rates, and excellent customer support are top priorities for us, so it's great to know you're happy with all aspects of the experience. We truly appreciate your recommendation and look forward to continuing to serve you!
Best regards, Swap-Line team!
Best regards, Swap-Line team!
CommentRemove
| Oleg |  |
144.76.223.* | August 22, 2025 13:58 |
Payment done, no problem.
| Swap-Line admin | August 22, 2025 20:19 |
Thank you for your feedback, Oleg! We will be glad to see you again.
Best regards, Swap-Line team!
Best regards, Swap-Line team!
CommentRemove
| Luda73977 | |
78.129.229.* | August 19, 2025 12:42 |
Thank you for the exchange. Fast, reliable and at a high rate. I recommend!
| Swap-Line admin | August 22, 2025 18:44 |
Thank you for your feedback! We will be glad to see you again.
Best regards, Swap-Line team!
Best regards, Swap-Line team!
CommentRemove
| Vladyslav | |
46.113.0.* | August 1, 2025 08:00 |
Fast and high quality. I recommend.
| Swap-Line admin | August 7, 2025 12:53 |
Hello Vladyslav!
Your positive feedback about Swap-Line is the best motivation for our entire team. Thank you!
Your positive feedback about Swap-Line is the best motivation for our entire team. Thank you!
CommentRemove
| Victor | |
143.244.44.* | July 31, 2025 16:42 |
Very fast, very professional. Recommend to all.
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| Vladyslav | |
88.135.192.* | July 3, 2025 18:45 |
Highly recommend.
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| Heartsix | |
5.53.113.* | July 1, 2025 11:58 |
The exchanger works quickly and reliably. The money was withdrawn promptly, and the transfer to my card took minimal time. The exchange rate was better than on other services. I was satisfied and can recommend it.
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| Taylan |  |
176.88.39.* | June 25, 2025 16:56 |
It was fast and without problem. Thank you.
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| Luda73977 | |
89.163.144.* | June 9, 2025 05:38 |
Thank you for the exchange. The rate is excellent, instant transfer. The best exchanger with withdrawal to the card. Simple and reliable, I recommend!
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| Nata |  |
54.39.133.* | May 31, 2025 21:20 |
Grateful for the completed exchange during the night, despite the warning that requests opened after 11:00 PM are processed after 9:00 AM. I was exchanging ETH to UAH Privat24. After 32 network confirmations, I received the payout within three hours – from 00:50 to 03:50 AM (in 5 separate transactions).
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| Danylo | |
31.182.31.* | May 23, 2025 14:06 |
Quick and reliable exchange service. Offers the best USDT to UAH rates I've come across, and supports transactions starting from just $100. Definitely recommend it.
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| David |  |
45.84.107.* | May 22, 2025 13:07 |
Everything is super fast and the exchange rate is good, I recommend it.
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| Luda | |
162.245.239.* | May 16, 2025 16:04 |
Thank you for the exchange. Fast, reliable and always at a good rate. One of the best exchangers with withdrawal to the card.
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| Artem Manzhos |  |
93.123.2.* | May 5, 2025 11:31 |
Everything was super! Tnx!
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