YChanger exchanger

Îáìåííèê ðèñóåò AML ðåçóëüòàòû äëÿ òîãî ÷òîáû êðàñòü ñðåäñòâà êëèåíòîâ è òðåáóåò ñåëôè ñ ïàñïîðòîì.  êà÷åñòâå "ïîäòâåðæäåíèÿ" ÿêîáû êàêîé-òî ïðîâåðêè ïîñëåäîâàë íåïîíÿòíûé ñêðèí áåç îïîçíàâàòåëüíûõ çíàêîâ. ß ìîãó òàêîé æå íàðèñîâàòü. ß çíàþ äëÿ ÷åãî ýòî äåëàåòñÿ — ëèáî êèíóòü êëèåíòà íà áàáêè, ëèáî áåñïëàòíî ïîëó÷èòü ïàñïîðò, äëÿ òîãî ÷òîáû ïîòîì îòêðûâàòü êàðòû è ãîíÿòü ñâîè îáìåííûå áàáêè ïî íèì. Ïðåêðàñíî çíàþ êàê ýòî ðàáîòàåò.
Ïðåòåíçèÿ íà 100 USDT-ERC20.
Àäðåñîì ñ êîòîðîãî ïðîèçâîäèëñÿ îáìåí ïîëüçóþñü óæå î÷åíü äîëãî, íè îäèí îáìåííèê íå îñòàíàâëèâàë îáìåíû ïî ïðè÷èíå AML.

Hello Arsen,
We do not fabricate AML check results. It is impossible to open a bank card account using a selfie with a passport. Your selfie with the passport will also include a sheet of paper displaying our website's name; no one else will ever accept this photo. Please upload the required documents, and we will return the funds to the sender.

[RU]
Íåò ðåáÿòà. ß ïðåêðàñíî çíàþ êóäà óõîäÿò ïîëó÷åíûå äîêóìåíòû. Âû ìîæåòå îïðàâäûâàòüñÿ, ÷òî íå ïîääåëûâàåòå ðåçóëüòàòû ïðîâåðîê, íî ýòî âñåãî ëèøü ñëîâà. Íà äåëå ëþáóþ ïðîâåðêó ìîæíî íàðèñîâàòü, òåì áîëåå òî ÷òî âû ïðèñëàëè — ýòî âàø êàêîé-òî âíóòðåíèé èíòåðôåéñ, êîòîðûé ìîæíî çàïðîãðàììèðîâàòü íà ïîêàç ÷åãî óãîäíî. Âû íå ïðåäîñòàâèëè íèêàêèõ îôèöèàëüíûõ ññûëîê ñ ïðîâåðêîé crystal. Âîò âàø ñêðèí
https://ibb.co/Nd3bywn7
È îðèãèíàë èç ÷àòà ñ ñàïïîðòîì — https://ychangers.com/wschat/v3/file/f689b525-bcc7-17b6-6462-557d1d8f5bc7

[EN]
No, guys. I know perfectly well where the documents we receive end up. You can claim that you don’t falsify the audit results, but those are just words. In reality, any audit can be fabricated—especially since what you sent is some kind of internal interface that can be programmed to display anything. You haven’t provided any official links with Crystal verification. Here’s your screenshot:
https://ibb.co/Nd3bywn7
And here’s the original from the chat with support: https://ychangers.com/wschat/v3/file/f689b525-bcc7-17b6-6462-557d1d8f5bc7.

Arsen, your transaction has triggered multiple suspicious flags and failed the AML check.
Please submit identity verification with your document so we can process the refund!

[RU]
Ïåðåñòàíüòå ïûòàòüñÿ çàêðûòü æàëîáó. ß âàì îïèñàë âûøå, ÷òî èç âàøèõ àðãóìåíòîâ òîëüêî íàðèñîâàíûé îò÷åò êðèñòàëà. Äà, îí èìåííî ñôàáðèêîâàíûé è íàðèñîâàíûé, ïîòîìó ÷òî âû ïðèñëàëè íåïîíÿòíûé ñêðèøíîò âàøåãî âíóòðåíåãî èíòåðôåéñà è çà âñå ýòî âðåìÿ âû íå ïîïûòàëèñü ïîêàçàòü õîòü îäíó ññûëêó ñ ðåàëüíîé ïðîâåðêîé è îôèöèàëüíûì îò÷åòîì âåäóùèì íà äîìåíû êðèñòàëà. Îòñþäà ìîæíî ñäåëàòü âûâîä, ÷òî âàøè ïðîâåðêè âûäóìàíû è âû *** äåíüãè êëèåíòîâ.

[EN]
Stop trying to dismiss the complaint. As I explained above, the only evidence you’ve provided is a fabricated screenshot of the Crystal report. Yes, it is indeed fabricated and drawn, because you sent an incomprehensible screenshot of your internal interface, and in all this time you haven’t attempted to provide a single link to a real audit or an official report pointing to Crystal’s domains. From this, we can conclude that your audits are fabricated and that you are *** your clients’ money.

Arsen, we have sent you a more detailed report regarding the transaction that failed the AML check. If you disagree with the findings from our Crystal tool, you are welcome to verify the transaction independently using a source of your choice. A refund will be processed only after you complete identity verification by providing a photo of yourself holding your passport alongside our website and the application number.

[RU]
Çà÷åì âû ââîäèòå â çàáëóæäåíèå ÷èòàòåëåé ýòîãî îòçûâà, âû ñíîâà ïðèñëàëè ìíå íåïîíÿòî ÷òî áåç îôèöèàëüíûõ ññûëîê íà äîìåíû êðèñòàëà. Ýòî îáû÷íûé json êîòîðûé ìîæíî íàïèñàòü îò ðóêè è âïèñàòü òóäà ëþáûå öèôðû è ñëîâà. Âîò ÿ ïðèëàãàþ çäåñü ñêðèíøîò òîé ÷åïóõè, êîòîðóþ ìíå ïðèñëàëè.
https://ibb.co/dwH4TV14
Ýòî îáû÷íûé òåêñò, ê òîìó æå î÷åíü êðèâî ñôîðìàòèðîâàíûé.

[EN]
Why are you misleading the readers of this review? You’ve sent me yet another incomprehensible message with no official links to Crystal’s domains. This is just plain JSON that anyone can write by hand and fill with any numbers or words. Here’s a screenshot of the nonsense you sent me.
https://ibb.co/dwH4TV14
It’s just plain text—and very poorly formatted at that.

Arsen, you were also provided with a screenshot showing a more detailed check. If you disagree with our assessment, you can run the check yourself on any platform of your choice to verify that the funds are indeed flagged with multiple indicators that cause you to fail our AML screening.

[RU]
Çíà÷èò òàê, ÿ ïîíÿë, ÷òî îïåðàòîð îáìåííèêà â äàííîé ñèòóàöèè âûïîëíÿåò ðîëü êóêëû êîòîðàÿ äîëæíà ïðîñòî ìàêñèìàëüíî áûñòðî îòâå÷àòü íà îòçûâ è çàêðûâàòü æàëîáó, ÷òîáû óáèðàòü öèôðó êîëè÷åñòâà íåãàòèâíûõ îòçûâîâ. Ïðè ýòîì åãî îòâåòû íå ñîäåðæàò ëîãè÷åñêîãî ðåøåíèÿ âîïðîñà, îíè ïðîñòî ïîñûëàþò íå âàæíî êàêîé îòâåò ëèøü áû ïîáûñòðåå, è íå ïûòàþòñÿ ðåøèòü âîïðîñ.

 ðåçóëüòàòå ÿ âûíóæäåí ïîñòóïèòü ïðèìåðíî òàêæå. Äî ìîìåíòà ïîêà ìíå íå âåðíóò äåíãè ÿ áóäó êîïèðîâàòü è âñòàâëÿòü ýòî ñîîáùåíèå íà ëþáîé îòâåò îïåðàòîðà îáìåííèêà, è áóäó óäåðæèâàòü öèôðó íåãàòèâíûõ îòçûâîâ àêòóàëüíîé.

Âû ñôàáðèêîâàëè ïðîâåðêó îò Êðèñòàëà è íå ìîæåòå ïîäòâåðäèòü åå íàñòîéùèìè ññûëêàìè âåäóùèìè íà äîìåíû êðèñòàëà. Îòñþäà ñòàíîâèòñÿ ÿñíûì, ÷òî âû îáìàíóëè ìåíÿ è âîçìîæíî åùå ìíîãî êëèåíòîâ è ïðîñòî ïðèñâîèëè ñåáå ìîè äåíüãè.

[EN]
So here’s the thing: I’ve realized that, in this situation, the exchange operator acts like a puppet whose sole job is to respond to reviews as quickly as possible and close complaints in order to reduce the number of negative reviews. At the same time, their responses don’t offer any logical solution to the problem; they just send out any random reply as quickly as possible without even trying to resolve the issue.

As a result, I’m forced to do something similar. Until I get my money back, I’ll keep copying and pasting this message in response to every message from the exchange operator, and I’ll keep the number of negative reviews up to date.

You fabricated a verification from Crystal and cannot confirm it with valid links leading to Crystal’s domains. It is therefore clear that you have deceived me—and possibly many other customers—and simply embezzled my money.

Arsen, we have provided you with all the information regarding your transaction and have re-attached the AML check screenshot. If you are not satisfied with our check, you can verify it yourself on other platforms. To resolve the matter, please complete the identity verification process on our website using your passport so that the funds can be returned.

[RU]
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[EN]
So here’s the thing: I’ve realized that, in this situation, the exchange operator acts like a puppet whose sole job is to respond to reviews as quickly as possible and close complaints in order to reduce the number of negative reviews. At the same time, their responses don’t offer any logical solution to the problem; they just send out any random reply as quickly as possible without even trying to resolve the issue.

As a result, I’m forced to do something similar. Until I get my money back, I’ll keep copying and pasting this message in response to every message from the exchange operator, and I’ll keep the number of negative reviews up to date.

You fabricated a verification from Crystal and cannot confirm it with valid links leading to Crystal’s domains. It is therefore clear that you have deceived me—and possibly many other customers—and simply embezzled my money.

Arsen, please do not reopen the claim; you have already received a response regarding your issue. Please upload your identity verification documents on our website so we can process the refund for your request.

[EN]
So here’s the thing: I’ve realized that, in this situation, the exchange operator acts like a puppet whose sole job is to respond to reviews as quickly as possible and close complaints in order to reduce the number of negative reviews. At the same time, their responses don’t offer any logical solution to the problem; they just send out any random reply as quickly as possible without even trying to resolve the issue.

As a result, I’m forced to do something similar. Until I get my money back, I’ll keep copying and pasting this message in response to every message from the exchange operator, and I’ll keep the number of negative reviews up to date.

You fabricated a verification from Crystal and cannot confirm it with valid links leading to Crystal’s domains. It is therefore clear that you have deceived me—and possibly many other customers—and simply embezzled my money.

Arsen, Request for the BestChange administration to intervene in the situation.

No, I'll keep posting here until you give me my money back. I left my return address; you have it. My money is stuck with you, and you owe it to me.

Arsen, Dear customer, as previously mentioned, your transaction did not pass the AML check on our site; we have emailed you the detailed data and a screenshot. To receive a refund, please upload a selfie holding your passport and a note displaying your request number, with our website visible in the background. Once this is done, the funds will be returned to you. If you are dissatisfied with our AML check, you are welcome to verify the details independently using a service of your choice or via the BestChange website itself.

I will continue to post here. For the ebestchange administrators, all the evidence is provided above, at the beginning and in the middle of our conversation. You can close this complaint as many times as you like, but I will keep reopening it until you return my money.

Arsen, To receive a refund, please complete identity verification on our website using your passport, and the matter will be resolved.

At this moment, my funds are with you, and I want them returned to the address from which they were sent. You have all the necessary information to do so. Even setting aside your fabricated AML checks, if you refuse to either process the exchange or refund my money, it amounts to stealing my money. I am simply canceling this exchange and demanding a refund, regardless of your checks and internal statuses. Right now, MY money is with YOU, and the exchange has not been completed.

Arsen, Our service performs AML checks on all online addresses and transactions. Your transaction has flagged multiple risk indicators and exceeds our service's risk thresholds; if you disagree with this assessment, you are welcome to verify the status independently using any available AML service. Refunds are issued only after you complete identity verification by providing a photo of yourself holding your passport alongside our website and the order number. Please review our service policies in detail under the "Rules" tab on our website.

At this moment, my funds are with you, and I want them returned to the address from which they were sent. You have all the necessary information to do so. Even setting aside your fabricated AML checks, if you refuse to either process the exchange or refund my money, it amounts to stealing my money. I am simply canceling this exchange and demanding a refund, regardless of your checks and internal statuses. Right now, MY money is with YOU, and the exchange has not been completed.

Arsen, We are awaiting the intervention of the BestChange administrator to resolve this situation.

At this moment, my funds are with you, and I want them returned to the address from which they were sent. You have all the necessary information to do so. Even setting aside your fabricated AML checks, if you refuse to either process the exchange or refund my money, it amounts to stealing my money. I am simply canceling this exchange and demanding a refund, regardless of your checks and internal statuses. Right now, MY money is with YOU, and the exchange has not been completed.

Arsen, We can return your funds only after you complete identity verification using your passport on our website; please do not accuse us of stealing your funds. We are offering you the necessary steps to recover them because the AML check was not passed, which constitutes a violation of our service's rules.

You can write whatever terms you want—it’s just a convenient way to take my money—so I don’t care about your terms. My money is currently in your account, and I demand that you return it if you’re not going to complete the transaction.

Arsen, Before completing an exchange on our website, you checked the box confirming your agreement to our service rules. Since you violated these rules and the transaction failed the AML check, we cannot return the funds without you completing identity verification using your passport on our site. Refunds are processed only after identity verification; please upload a photo in your personal account area, and we will immediately process the refund to your wallet.

You have my money. Return it or close the deal.

Arsen, Complete identity verification on our website, and the refund will then be processed.

If you don’t refund my money, I’ll be forced to keep posting complaints here, and I’ll also start creating accounts on forums where your ad is posted and report the situation everywhere. I don’t think I need to explain to you that this will cause much more damage than the cost of my transaction. I recommend that you issue a refund.
If the refund isn’t issued, I’ll be giving you a hard time for a week or two—or even a month.

Arsen, A refund will be processed only after you complete identity verification on our website, as your transaction failed the AML check.

You have my money. Return it or close the deal.

Arsen, We understand your dissatisfaction, but we cannot agree with the claim that your funds were stolen.
Your incoming transaction was automatically flagged for additional verification in accordance with the service’s AML policy, as the analysis indicated a high risk level (over 60%) and the transaction contained numerous risk flags. Confirmation of the verification results and relevant information have already been sent to you via email.
According to the service’s rules, in such cases, you must complete the identity verification (KYC) procedure in order for your request to be processed further. This is a mandatory requirement that applies to all users without exception.
Until verification is complete, we are unable to unblock funds or issue a refund.
If you decide to complete the identity verification process, we will immediately resume reviewing your case. If you continue to refuse to complete verification, we will be unable to further review your request.
Please refrain from sending repeated messages with the same content. They do not speed up the review process. As soon as you provide the necessary documents, we will immediately resume processing your request.
Thank you for your understanding.

You will not receive any documents because your reports are fabricated. You have failed to prove otherwise and have not sent me any official links to the services you allegedly used to conduct these audits. There is no evidence in your favor that would confirm the legitimacy of these checks. Everything you sent could have been drawn and written by your employees. That is a fact.

I’ve already started registering on forums where your ads appear and posting there about this situation. If you don’t refund my money, I’ll continue to post about this in all your sales threads. And I’ll only delete the reviews once you’ve issued a refund.

Arsen, The results of the AML check were provided to you earlier. If you do not trust the report you received, you have the right to independently verify the address or transaction through any independent AML service and compare the results.
Regardless of whether you agree with the results of the check or not, the procedure for handling such cases remains the same for all customers. If a high level of risk is identified, identity verification is a mandatory requirement for further consideration of your request.
You have indicated that you do not intend to provide the documents required for verification. In that case, we have no basis for continuing to process your request.
Regarding your statements about forum posts and accusations against the service, you have the right to express your opinion. For our part, we are prepared to provide confirmation that the AML procedure was carried out, the results of the verification were sent to you, and the opportunity to undergo mandatory verification was offered to you on multiple occasions. You voluntarily declined to comply with this requirement.
If you change your mind in the future and complete the verification process, we will continue to review your request in accordance with established procedures.
Until we receive the necessary documents, our position remains unchanged.

I don't care about your position—if you don't return my money, I'll cause you more trouble than the $100 you took from my pocket. I've already started posting on forums where your ads and sales threads appear. You're willing to suffer much greater losses over $100. Well, that's funny. I’m going to go back to what I was doing.

Arsen, Threats to damage our reputation or publish negative posts on forums do not affect the AML/KYC procedures that apply equally to all customers.
As previously explained, your transaction was flagged during the AML screening and requires identity verification before any further action can be taken. You have repeatedly stated that you refuse to complete this verification.
Our position remains unchanged. We are ready to continue reviewing your case as soon as you complete the required verification process. Until then, we are unable to proceed further.
If you decide to complete the verification, please let us know, and we will continue processing your case without unnecessary delay

I don't care about your position—if you don't return my money, I'll cause you more trouble than the $100 you took from my pocket. I've already started posting on forums where your ads and sales threads appear. You're willing to suffer much greater losses over $100. Well, that's funny. I’m going to go back to what I was doing.

Arsen, We are awaiting the completion of verification.

I don't care about your position—if you don't return my money, I'll cause you more trouble than the $100 you took from my pocket. I've already started posting on forums where your ads and sales threads appear. You're willing to suffer much greater losses over $100. Well, that's funny. I’m going to go back to what I was doing.

Arsen, Threats to damage our reputation or publish negative posts on forums do not affect the AML/KYC procedures that apply equally to all customers.
As previously explained, your transaction was flagged during the AML screening and requires identity verification before any further action can be taken. You have repeatedly stated that you refuse to complete this verification.
Our position remains unchanged. We are ready to continue reviewing your case as soon as you complete the required verification process. Until then, we are unable to proceed further.
If you decide to complete the verification, please let us know, and we will continue processing your case without unnecessary delay

You have my money. Return it or close the deal.

Arsen, We are awaiting the completion of verification.

You have my money. Return it or close the deal.

You have my money. Return it or close the deal.

Arsen, Verify your identity and we will refund your funds.

You have my money. Return it or close the deal.

Arsen, You have received a response. Please do not reopen your claim. Your refund will only be processed after your identity is verified using your passport, as your transaction has not passed the AML check.

I don't care what you want or about you. I'll keep filing complaints until I get tired of it.
You have my money. Return it or close the deal.

Arsen, Before creating the exchange, you checked the box indicating you agree to our service rules and are now obligated to abide by them. You violated the rules and your application was not approved by AML, so please verify your identity with your passport, and we can then process your refund.

You thick-he4ded employee, I’ll say it again: your shabby exchange platform has made up its own rules to conveniently justify stea1ing funds from customers like me. But those are your internal rules. Under the laws of any country in the world, you are illegally withholding my funds. I hereby declare that I have canceled this exchange transaction and demand that the funds be returned to the address from which they were sent. And I don’t give a damn about any of the checkboxes on your website.

Arsen, Verify your identity and we will refund your funds.

I don't care what you want or about you. I'll keep filing complaints until I get tired of it.
You have my money. Return it or close the deal.