ExWallets exchanger

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Anton,
Refunded as you can’t wait and need instant service

4 hours after I left the claim here, they responded via telegram support saying 'hi, now it's paid, remove your feedback'. after adding up the word 'please', i agreed. i got the money. i won't use this exchanger again. thanks to the ExWallets team for making the transfer after all.

Hello Marina,
Before putting any order check working hours , we paid when we start working as our service for Turkish lira is Manual.

Thanks for the info. however, just as you told me in private messages, you won't serve me anymore. which is totally fine. goodbye.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Ivan,
In your order page you can see all information about fee , please check carefully and you can see that we notified about our fees for bank transfer. Anyway if you are not happy you can refund 450 euro and we refund your payment.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Sarmad Sultan,
Returned !

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Todd,
If you are honest then refund our payment and then we refund your full amount.you received what you should receive when we send funds as service.

I am honest. Your site states customer will receive the exact amount indicated in the order and then you send a lower amount not honoring the contract and simply stealing money.

Dear Todd,

The exchanger has informed us that they sent you payment as "Family & Friends", so there is no fee that should appear.
To resolve the issue, they offered you to send them the funds they had sent, and then they refund the whole amount of USDT you sent.

Please get in touch with the exchanger if the issue is actual for you.

Sincerely, administration of the BestChange exchanger monitor.

Exactly, there is no fee that should appear, yet they sent 20 EUR less than they were supposed to and than what we agreed for. I'm expecting them to send the money they owe me to the paypal account used in my order.

Dear Todd,

Please, reply on our mail from the address support@bestchange.com, so we will try to look into the the issue and regulate it. Or you may contact the exchanger in order to receive refund.

Unfortunately, according to our rules https://www.bestchange.com/faq.html#complaint, a "complaint" type of feedback is allowed on our website if "the client has not received funds from the exchanger, and the due date has already passed" only. In any other case, please use a "comment" type of feedback.

Sincerely, administration of the BestChange exchanger monitor.

Hello Javed,
We are still waiting your refund too. We already paid your invoice and we have receipt shows our payment is completed but you claim your bank refunded our payment due to your mistake as you used third party account under your name . You don’t have any receipt for refund and we have not received any refund from your bank so are not able to help you.Contact your bank or account holder to resolve this issue.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

HI! Finally I recived transfer, but nobody answer me on exchange service homepage.

Maria, thanks for your feedback. We will contact the exchange office and clarify why you were not provided with a response.

Sincerely, administration of the BestChange exchanger monitor.

More than two hours and I have not been paid yet.

Hello Michael,
Now your order is paid.

Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

Hello, I have been paid. Thank you.

Hello Skrypnyk Andrii,
Refunded!

Hello Mascuud,
We haven’t received yet after more than 1 hour it’s why we canceled your order.

I sent the usdt the address u sent me in 2 minutes.

Mascuud,
Contact our support for any issue.we refund your payment when we receive but you should inform us on time otherwise you loose your money.

Mascuud,
After 15 hours we have not received yet!

I sent messeage for the supporters and they are not giving me answer.

Unfortunately my order is cancelled and i am not refunded two days today, the customer support of the platform too is poor and denial of my funds, i completed payment under two minutes through trust wallet, kindly complete my order or make refund my USDT, my complaint will stand for ever until you complete my order.

Mascuud,
We didn’t receive your payment you can contact bestchange admin for any more help.

I can proof you received my transaction to the provided wallet don’t put my claim down, i am here to send all the required proof to best exchange Admin. I consider you as *** i am not willing to discuss with you further. You are not the first to *** and not the last but I assure this will bring your true colour out.

Hello Mascuud,

Please provide the hash (ID) of the transaction you sent.

Kind regards, BestChange administration.

Here is the hashtag thanks

b604272b05f76d331e2b1cb69d571853eec410ab1f4a443d3b01c8c0a8ce03e3.

Mascuud,
We have not received your payment. Contact trust wallet support.

Mr have paid the order in two minutes to your provided wallet in the order, have kept screenshot of the order as well, how on earth you can deny USDT transaction that is publicly broadcasted from trust wallet. please let best exchange Admin decide who is the culprit here and not take down my complaint.

Mascuud,
We have not received your payment. When you check this hash on tron blockchain it says:
[Risk Warning] This account has been reported to be a phishing account by multiple users. Please be cautious!

Mascuud, There is suspicious activity at your address. The address is marked in the Tronscan as phishing, screenshots https://bc.to/EwFYBk , https://bc.to/S7vkUX
We also see that your address recently received funds related to the victim report, screenshot https://bc.to/cZ2sWF

Kind regards, BestChange administration.

Hello Timofei Shabalin,
We told you as it’s holiday( Saturday ) you receive money on Monday then you asked refund. We immediately refunded your money , in this case you pay fee of transaction( 2 USDT)

Hello Artiom,
Your order is paid.

Aga to an automatic transaction, it has been paid for over 10 hours and I assume it's because I contacted the bestchange administrator, you *** me exchange, people like you should be excluded from here.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.

Hello Abdul,
Refund money if you are not happy.

Hello Joe,
You should wait PayPal to release your money.

Don't be deceived, this claim is not solved. I don't even understand how bestchange will delete a negative review without confirmation of the issue that was reported. I suspect a foul play here. Guys be careful!

Joe,
Contact PayPal support and provide them what they asked you.
We can’t help you even you delete you review or put positive feedback.

Paypal will not respond because the funds sent by you is on hold until 21 days. Hence I insist this claim is not resolved because I paid for an exchange and I have not received it.

Hello Joe,

Please get in touch with the exchanger for instructions. The service support team will advise you on how to speed up the resolution of the situation.

Kind regards, BestChange administration.

Joe,

The exchanger's administration told us you have yet to contact them for help. The service support team will advise you on how to resolve the situation. Please contact them.

Kind regards, BestChange administration.

Now it appears that one of your senders has transferred his part of amount as a payment for goods and services, and now PayPal demands to provide proof of purchase, proof of fulfillment, more info on transaction and so on, without that all the money are on hold. What am I supposed to do with that?

Contact us directly

I will appreciate if you gave me that opportunity. But he feedback form at your site doesn't work since you have marked the order completed, and when I'm trying to login to site I get "Access denied" reply. I have written you an e-mail, but it was not answered. How else am I supposed to contact you? Hardly you mean personal meeting;)

Hello Aleksei,
Check your inbox and reply our support ema about your account issue.

Your feedback form on the site doesn't work, i can't send anything.
What account doesn’t work? I got another payment today from other service and it was done well.
What address do you want to get? Trc-20 or eur?

All info is in the order anyway.

I can't answer on your site, your form doesn't work! When i push the Submit — nothing happens. give me an email or smth. Or just make the order right.

Hello Aleksei,

We ask you not to duplicate reviews. Duplicate review will be deleted. Please communicate in this review.

Kind regards, BestChange administration.

Did you see any answer here? i've been *** for 290eur and nobody answers me.

*** is not abusive.

Aleksei,
We tried to send money to your account using 2 different bank account but it was not possible. It seems your account has some issue , contact your bank!
Your usdt was returned.
Please do not try to put new order in our system.

There is no issue — i got another payments without any problems. thx for refund my money.

Order ID: [Personal data was removed by the monitoring's administration]
transaction ID [Personal data was removed by the monitoring's administration]

Hello Arnold,
Order amount was 399.35 USD , but we sent mistakenly 380$ and asked you to refund so we could send correct amount but you denied now we sent the difference amount for balance 19.35$ to complete your order. We apologized for our mistake.

I have not received anything, your exchanger is deceiving people and wasting their money and time, i have been waiting for 48 hours to receive my money, despite the fact that i paid you the entire amount two days ago including taxes, you received the entire amount from me and you tried to steal my money, and this is the only conclusion that can be drawn from this situation.... I don’t advise anyone to trust these people, they don’t know how to do their job and their clients pay for their mistakes...
And you haven't solved my problem so don't classify this review solved you can’t even solve a basic money transfer without mistakes.

Arnold,
You mean you didn’t receive 380$+19.35$ for your order amount 399.35$ ?

Your mistake cost me a lot of time and money and the way you demanded your money back every time I asked you to complete my transfer of funds but when you found out that I don’t have all your money because your money was taxed due to your stupid incompetence and not being able to make a typical money transfer so I no longer care what I received and that since my time is more valuable than any money and you took it away without shame, forced me to send you all sorts of evidence and screenshots until your empty heads finally realized that they transferred the wrong amount to me and tried to evade responsibility...
I don’t advise anyone to trust these people, they don’t know how to do their job and their clients pay for their mistakes...
And you haven't solved my problem so don't classify this review solved you can’t even solve a basic money transfer without mistakes.

Hello Arnold,

Did you receive the amount of $399.95 from the exchanger's administration? Please clarify.

Kind regards, BestChange administration.

No i didn't receive yet..
I've been waiting for the 3rd day because of their incompetence.

I received only $359 after paying fee to paypal
this is complete irresponsibility
https://ibb.co/X86ch6T.

Arnold,
We send full amount as service and as you can see we sent 380$ +19.35$ for your order amount 399.35$
And this is your message about 19.35$ , we sent 19.35$ as you asked and we should to, read carefully:

I know about the fee and i I prefer to get 375 usd instead of 259 usd that i have right now after paypal fee i dont have 380 usd to return it back cos paypal tookme a fee of 20 usd..now you understand me? just send me 19.35 this is my money why to waste my time i paid you the whole amount

Dear user

The exchanger provided evidence of full payment of the order. In this case, the exchanger has no financial obligations to you. The claim will be transferred to neutral status.

This all just proves how much you don’t know how to do your job, do you think it’s normal that I should beg you for my own money? you should be ashamed of your inability to satisfy the simple requests of your clients, I did not receive the full amount from you and there is no need to mislead everyone, your service is simply terrible, technical support has no idea what to do in situations when they make trivial mistakes
and who pays for all your failures? yes, these are the clients who, just like me, found themselves in this situation
so I didn't even get $399.35 and not even 375 I got $259
Of course I have evidence that will prove this very soon.

Here is my evidence of full activity transactions on my paypal account
and dear Admin BestChange.com I hope after this you will switch the neutral status of my complaint back from neutral to deceived user who faced deception
screenshot of latest transaction from ma paypal account https://ibb.co/YDvwDwG
and another screenshot of my total ballance on paypal https://ibb.co/XWk1VNY
I was not paid the full amount and I ask you to leave my review open
All users should know the risks before tranfer them money.

Dear user.

We have sent you an email with information about the transfer. Please check it out.

Thank you but I didn’t receive this translation, that’s why I left this review yesterday, I provided all the evidence at your request, I’ve had enough of this [Obscene and abusive language was removed by the monitoring's administration], my goal was to warn users like me not to use this service and do my mistakes
do business with these [Obscene and abusive language was removed by the monitoring's administration]
they still haven't paid me extra and I ask you not to close this dispute as a warning for people.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.

Hello Ibrohimjon,
You should provide your 16 digits card number and name on it then we can send money to it. It’s 1 week we ask you to provide this information but you didn’t.If you can’t provide this then we return your money.

Ibrohimjon, according to the information we have, the exchanger has provided you with a refund. Please check receipt of funds.

Best regards, BestChange administration.

Hello Artem,
Your verification was rejected. Please don’t try more.

Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.

Hello Dacia,
We could fill your card tomorrow but you are very inpatient person.
Your money was returned including PM commission.
Batch#Transaction batch#: 542714647

I will NEVER USE your slow&weak service!
other exchangrs doing their job verry fast!

Hello Shaker,
Where did you send money? What is your payment transaction id? What is your order number?