ExWallets exchanger

Very very bad site the customer service not responding at all.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

After a day they refunded my money. I wasted my time with site i hope no one deal with them again very very bad site.

Hello dear customer,
Here’s a clear English translation of your text:

Before you placed an order on our website, we explained to you via Telegram chat that the account belongs to Egypt and does not support payment through “Family and Friends.” However, a few days later, you went ahead and placed the order, and we had to issue a full refund of your payment. In fact, it was you who caused a waste of our time !at least Be honest!

I made the order not friends and family and i made it for goods and services and the rate was 311.89$ usdt to 320$ paypal and after day you answered me that 308$ we can send as service your site is not honest at all how you wrote the rate is 320 and want to send 308! And i told you You must sent 320$ as goods and service and PayPal will charge the fee from me you said we can't and now yousaid at least be honest! You must be honest not me.

Before you put order we explained in chat that we don’t send money as service but we send only as family&friend . You should not put order at all

I asked you about do you send as friend and family you said yes but i must choose Usdt—> PayPal family&friend usd and i said the rate is not good as goods and services and i made the exchange between USDT and Paypal as goods and services because it's not the same rate in goods and services but you are cheated site you wrote rate and want to send less than it as i said in the site as goods and services the rate was 311.89$ usdt to 320$ paypal and you told me that you want to send 308$ only as goods and services so why you don't change the rate and be honest with people and you said here and telegram that you don't send as service why there is option in your site to send as service! And why you told me that you will send 308 as service
The more funniest on that you wrote in telegram 308$ and in the chat in the site 309$i think your site is spam.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Hashim alshareef,
When customer asks for refund transaction fee is on he/she . We deducted 4 usdt not 6 usdt

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Anton,
Refunded as you can’t wait and need instant service

4 hours after I left the claim here, they responded via telegram support saying 'hi, now it's paid, remove your feedback'. after adding up the word 'please', i agreed. i got the money. i won't use this exchanger again. thanks to the ExWallets team for making the transfer after all.

Hello Marina,
Before putting any order check working hours , we paid when we start working as our service for Turkish lira is Manual.

Thanks for the info. however, just as you told me in private messages, you won't serve me anymore. which is totally fine. goodbye.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Ivan,
In your order page you can see all information about fee , please check carefully and you can see that we notified about our fees for bank transfer. Anyway if you are not happy you can refund 450 euro and we refund your payment.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Sarmad Sultan,
Returned !

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Todd,
If you are honest then refund our payment and then we refund your full amount.you received what you should receive when we send funds as service.

I am honest. Your site states customer will receive the exact amount indicated in the order and then you send a lower amount not honoring the contract and simply stealing money.

Dear Todd,

The exchanger has informed us that they sent you payment as "Family & Friends", so there is no fee that should appear.
To resolve the issue, they offered you to send them the funds they had sent, and then they refund the whole amount of USDT you sent.

Please get in touch with the exchanger if the issue is actual for you.

Sincerely, administration of the BestChange exchanger monitor.

Exactly, there is no fee that should appear, yet they sent 20 EUR less than they were supposed to and than what we agreed for. I'm expecting them to send the money they owe me to the paypal account used in my order.

Dear Todd,

Please, reply on our mail from the address support@bestchange.com, so we will try to look into the the issue and regulate it. Or you may contact the exchanger in order to receive refund.

Unfortunately, according to our rules https://www.bestchange.com/faq.html#complaint, a "complaint" type of feedback is allowed on our website if "the client has not received funds from the exchanger, and the due date has already passed" only. In any other case, please use a "comment" type of feedback.

Sincerely, administration of the BestChange exchanger monitor.

Hello Javed,
We are still waiting your refund too. We already paid your invoice and we have receipt shows our payment is completed but you claim your bank refunded our payment due to your mistake as you used third party account under your name . You don’t have any receipt for refund and we have not received any refund from your bank so are not able to help you.Contact your bank or account holder to resolve this issue.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

HI! Finally I recived transfer, but nobody answer me on exchange service homepage.

Maria, thanks for your feedback. We will contact the exchange office and clarify why you were not provided with a response.

Sincerely, administration of the BestChange exchanger monitor.

More than two hours and I have not been paid yet.

Hello Michael,
Now your order is paid.

Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

Hello, I have been paid. Thank you.