InstantExchangers exchanger

Hello Sun Yoong,

Apologies, we had a little network issue but now fixed. We will resume your exchange now.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Alex,

We sincerely apologize for the delay in processing your exchange and any inconvenience this may have caused. We are pleased to inform you that your exchange has now been completed and TON has been sent to your address. Please check the exchange URL to confirm the transaction.

If you encounter any further issues or have any further questions, please feel free to contact us via chat. We are here to assist you and appreciate your patience.

Thank you for bringing this to our attention.

Best regards,
The InstantExchangers Team

Hello Ivan,

We apologize for the delay in processing your exchange. Our system uses up-to-date exchange rates from trusted sources like Binance to ensure accuracy. If you received 35 TON, this reflects the exchange rate at the time of processing.

Please visit the exchange URL to check the rate we used to complete your exchange. If you need further assistance or clarification, please contact our support team. We are here to help and resolve your issues.

Thank you for your patience.

Best regards,
The InstantExchangers Team

I have a screenshot with the exchange rate on the application, but then the rate changed. Although the rate was fixed.

Https://i.imgur.com/EV90QaV.jpeg.

Hello dear customer,

Thank you for your positive feedback! We strive to provide excellent and speedy service at InstantExchangers. If you have any more exchanges to make or questions, feel free to reach out. We're here to help!

Hello Monero allows private transactions,

Thank you for your positive review! We're delighted to hear that you found our exchange service satisfactory and that our support team met your expectations. If you have any further feedback or questions in the future, please feel free to reach out to us. We appreciate your business!

Hello Dmytro,

Thank you for your feedback! We apologize for the slight delay you experienced but are glad our team could swiftly resolve the issue to your satisfaction. Your recommendation means a lot to us, and we're committed to maintaining our reliability. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your understanding and trust in our service.

Hello Stefan,

Thank you so much for your kind words! We're thrilled to hear that you found our service fast and efficient. Your recommendation means a lot to us. If you ever need assistance again, we're here to help!

Hello Alex,

Thank you for your feedback! We're glad to hear that everything went smoothly with your exchange. If you ever need assistance or have any questions in the future, feel free to reach out to us. We're here to help!

Hello Alex,

Thank you for your feedback. We take transparency seriously at InstantExchangers, and we strive to ensure clear communication with our users. Prior to completing an exchange order, we provide comprehensive information about our floating exchange rules, including details about any potential commission amounts. This information is prominently displayed on our platform and reiterated via email, ensuring users have a clear understanding before proceeding with their exchange. We appreciate your observation and will continue to prioritize transparent communication with our users.

No, that will not do. you sent one amount by mail, but in fact another, so let's resolve this issue.

Alex,

We apologize for any confusion or inconvenience you've experienced. Please provide us with specific details regarding the discrepancy between the amount communicated via email and the actual amount received. We're committed to resolving this issue promptly and ensuring your satisfaction with our exchange service.

Just look at the log of my chat with your support on your website, everything is indicated there. You can make an additional payment to the same address.

Alex,

Thank you for bringing this to our attention. We understand your concern, but as per our floating exchange terms, the final rate is determined at the time of sending. Due to the inherent volatility of the cryptocurrency market, the total amount received may fluctuate, resulting in variations between the initially quoted amount and the final amount sent.

We regret any disappointment this may have caused, but it's important to note that we adhere strictly to the terms displayed and agreed upon before completing the exchange. Unfortunately, we're unable to make additional payments after the exchange has been processed.

We appreciate your understanding and encourage you to review our exchange rules thoroughly for any future transactions. If you have any further questions or concerns, please don't hesitate to reach out to us.

No, you said above that you will solve this problem and I will be satisfied with your service. but the problem has not been resolved, and I am still dissatisfied with your service, I wrote to the chat on your website, they told me to wait 24 hours for a response. the problem is not solved, so do not close the claim.

Alex,

We apologize for any disappointment caused, however, it's crucial to emphasize that we strictly adhere to the terms displayed and agreed upon before finalizing the exchange. Regrettably, we're unable to accommodate additional payments once the exchange has been processed. This stands as our final decision.

Your understanding is greatly appreciated, and we encourage you to carefully review our exchange rules for future transactions. Should you have any further inquiries or concerns, please feel free to contact us at your convenience.

You didn't solve my problem! At first you misled me, then you promised to solve the problem, told me to wait a little longer, now you are talking about a final solution by simply closing the claim, this is a matter of principle. you mislead people, send less money than indicated, and then simply steal their time. I will try to make every effort so that more people know about you. If you're taking my time, don't let it go to waste.

Alex,

It's regrettable to hear that you feel misled, but we assure you that transparency is fundamental to our operations. Before proceeding with any exchange, our floating exchange rules are explicitly presented for your review and acceptance. We make every effort to ensure that our customers are fully informed about our terms and conditions.

While we understand your frustration with the outcome, we must adhere to the terms to which you agreed. Unfortunately, we are unable to accommodate additional funding.

Should you require further clarification or assistance, we remain available to address any concerns you may have within the framework of our exchange policies. We value your feedback and strive to continuously improve our services.

Your assurances categorically contradict the facts, which can be seen by looking through your reviews or simply trying to make an exchange in your service. I think such services have no place on a platform like bestchange.

Alex,

We appreciate your feedback and understand your frustration. However, we must emphasize that our exchange policies are clearly communicated to all users before any transaction takes place. This includes our floating exchange rules, which are presented for review and acceptance prior to proceeding with an exchange.

While we regret any dissatisfaction you may have experienced, we stand by our commitment to uphold the terms agreed upon at the time of the transaction. As such, we are unable to accommodate requests that deviate from these terms after the exchange has been completed.

We value your perspective and are committed to addressing any concerns you may have within the parameters of our established policies. Should you wish to discuss this matter further or require clarification on any aspect of our service, please do not hesitate to reach out to us directly.

Your conditions, as you say, are floating, but in fact it would be correct to call them blurry. Appeals do not directly lead to any result, which is why i am writing here so that users and the bestchange administration can see and pay attention to the quality of your service. The problem is still not solved! claim is open!

Alex,

We understand your frustration, and we appreciate your feedback. Our exchange policies are designed to provide clarity and transparency to all users. While we acknowledge that your claim remains open, we must adhere to the rules outlined in our terms and conditions.

Leaving the claim open allows for further review by other users and serves as a means to ensure accountability in our service. We value your input and will continue to strive for improvement in addressing customer concerns within the framework of our exchange rules.

If you have any further questions or require assistance, please feel free to reach out to us. We are here to help.

Alex,

Please don't hesitate to contact our support team if you're still experiencing any difficulties.

I record video from order
https://www.youtube.com/watch?v=yk4uhzkHtlQ.

Hello Saeed,

We explicitly stated that the exchange rate is floating and subject to instability. The final rate will be determined once the order status reaches "Sending," and you acknowledged this agreement. During processing, the exchange rate is influenced by current market conditions, with our website displaying the latest rates from platforms such as Binance, CoinMarketCap, CoinGecko, and others. This same rate was used to recalculate your order.

Before placing your order, you agreed to the terms of a floating exchange rate, clearly communicated in simple English. Your exchange of 1800 USDT BEP resulted in the processing of 1794 USDT TRC, with fees totaling over 1.8$ in TRON and a 0.3% commission. You can also check our exchange agreement here to see what you agreed to before placing exchange request https://prnt.sc/Moa6DED8b1_x

You have given a very ridiculous reason, the USDT rate is always fixed and never changes, and if it changes it is very small. You are just trying to hide your fraud because you made a mistake and you have to admit,Also, the rate change during exchange is for currencies whose prices change in the market, such as Bitcoin, not for USDT.

If bestchange.com rejects my request to disqualify this exchange, it is undoubtedly participating in this fraud,I will follow up on this matter in cyberspace and social networks because these scams must be dealt with seriously to avoid repeating them.

Saeed,

Additionally, it's worth noting that at the time you initiated this exchange, we are fixing our exchange rates, and transactions exceeding $500 were not allowed to be placed with a floating rate. Despite this, we notify you and we acknowledged the oversight and proceeded with the processing for you. Regrettably, what was intended as a goodwill gesture is now being perceived as a mistake.

We take pride in offering you the best exchange rate, and upon reviewing the associated commission, you'll find it is notably low. We urge you to reconsider posting a negative review about us, as we remain committed to providing excellent service. We believe that you will continue to choose our platform for your future exchanges, and we are here to address any concerns or issues you may have.

You are kidding? You realized your mistake after my transaction and tried to hide it and made changes in your site programming and wanted to stop paying and even offered to return it with a deduction of one dollar and I did not accept it. I have taken videos of all the work steps and I will undoubtedly spread them in cyberspace and I will not stop working until your exchange is closed unless you accept your mistake and apologize for it and promise not to repeat this with any user.

Okay, Saheed, we extend our sincere apologies for the error in our exchange rate. We assure you that the next time you use our exchange services, the process will be seamless. Currently, we are actively working on refining our exchange rate. As I communicate with you, our team is diligently reviewing and updating our rates. BestChange is committed to ensuring that all exchanges adhere to their policies, and we, too, are making concerted efforts to provide the best rates while maintaining transparency. Your understanding and continued trust are greatly appreciated.

It is very good that you accepted your mistake, but I have doubts about using it again. Because the exchange rate in an exchange must always be correct so that users can trust it, I request the bestchange.com to zoom in on this exchange and prevent the repetition of these ridiculous mistakes. that a user like me suffers a money loss.

Understood, we are actively addressing this issue, and when you use our services again, you can expect favorable rates. We kindly request that you consider deleting the negative video about our exchange.

Ok, i remove it.

Thank you for taking down the video; We appreciate your cooperation.

Hello Yeguda,

Thank you for your positive feedback! We're delighted to hear that you consider InstantExchangers as the best exchange. Your recommendation means a lot to us, and we appreciate your trust. We're committed to providing top-notch services for our users.

Hello Sega,

Thank you so much for taking the time to share your positive experience with InstantExchangers! We're thrilled to hear that your exchange was not only successful but also met your expectations for speed and efficiency. At InstantExchangers, we strive to provide top-notch service, and it's rewarding to know that we've met your satisfaction. If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know. We appreciate your trust in our platform!

Hello Yeguda,

Thank you for your positive feedback! We're thrilled to be recognized as the "very fast exchange ever" and appreciate your trust in our legitimacy. We're committed to providing excellent service and look forward to serving you in the future.

Best regards,
InstantExchangers.net Team