TheChange exchanger
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Information from the exchanger administration
The Change Solutions Inc — is a non-custodial crypto-to-crypto exchange service provider that goes beyond simple coin swaps—offering a fast, secure, and feature-rich platform for both personal and business use. With a variety of optimized exchange paths, The Change ensures some of the best rates on the market and remarkably low fees.
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Our customalgorithms split liquidity across multiple sources, minimizing slippage and maximizing the amount you receive—especially for high-volume trades. Clients also benefit from a personalized dashboard, making it easy to manage accounts, monitor portfolios, and even launch their own cryptocurrency projects. Outstanding rates. Low fees. A user-friendly interface. Whether you’re an individual investor or a growing business, experience seamless crypto exchanges and take your trading to the next level—exchange the easy way with The Change. Other exchangers
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| Status: | active | TheChange reviews: | 002152 | |
| Exchange rates: | 2718 | Volet TS: | — | |
| Reserve: | $291 123 213 | Perfect Money TS: | — | |
| Age: | 1 year 4 months | WebMoney BL: | — | |
| On BestChange: | 8 months | MyWOT rating: | 3.8 | |
| Country: | Panama | Forums: | — | |
| Your name: | |
| * Your e-mail: | |
| * Review: | |
| * Type: | |
When creating a financial claim, please make sure that the exchange regulations specified on the website TheChange have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:
Be sure to indicate the exchange order number. It will help the TheChange administrator resolve the problem more quickly. If you didn't like the TheChange's service and want to write about it, use the Comment review type. |
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| Order number: | |
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| Rr | 178.17.53.* | November 14, 2025 09:47 |
| BestChange admin | November 14, 2025 17:48 |
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| TheChange admin | November 14, 2025 18:49 |
Thank you for your feedback.
We would like to clarify that our exchanger strictly follows AML and compliance procedures. In situations where a transaction triggers certain risk indicators, we are obligated to temporarily suspend it and request additional verification.
This is a standard requirement of our AML policy and applies to all users without exception.
We have already informed you about the necessary steps for verification. Once the required checks are completed, we will be able to either continue processing your exchange or return the funds, depending on the result of the review.
We are not ignoring your messages — the delay in responses is due to the ongoing compliance procedure.
Please complete the verification so we can resolve your case as quickly as possible.
Thank you for your understanding.
Best regards,
The Change Team!
| Rr | November 17, 2025 10:38 |
| TheChange admin | November 17, 2025 10:53 |
During your first verification attempt, you completed the procedure with serious violations, including the use of multiple devices and IP address substitution. Now you claim that the verification service we use does not work in your country. However, we know this is not the case, as other users from your country successfully pass verification without any issues.
If you are experiencing difficulties accessing the service, please contact your internet provider for clarification. Unfortunately, as an officially registered company, we are required to comply with regulatory standards and follow strict compliance procedures. Therefore, we cannot use any alternative methods of identity verification.
Sincerely,
The Change Team
| Rr | November 17, 2025 11:12 |
In addition, the exchange is clearly not interested in finding a compromise solution, but is solely focused on retaining other people's legitimate funds for its own benefit. I am not refusing to undergo the KYC procedure and am actively participating in its implementation, but the exchange is doing everything possible to prevent me from passing this verification.
I ask you to review this situation in light of the above and show understanding, as I have no intention of violating the rules, but on the contrary, I am willing to go through all the procedures honestly and openly. The delay in the return of funds is due precisely to the lack of constructive dialogue and the unwillingness of the exchange to meet me halfway. My wallet and I have been verified more than once by exchangers that are also listed on Best Change.
| TheChange admin | November 17, 2025 11:20 |
Furthermore, the verification service detected multiple critical inconsistencies that indicate not only VPN usage but also additional attempts to conceal or alter your real data:
Data center usage detected
Network and browser timezone mismatch
Session traffic proxied
Document and device country mismatch
Document and network country mismatch
These findings go far beyond ordinary VPN usage and clearly show that several parameters were intentionally modified. Such discrepancies are treated as serious violations within the KYC and compliance framework.
| Rr | November 17, 2025 11:36 |
Although there are no direct bans on VPN use in Serbia and there are no official restrictions on access to services, the reality is different. In Serbia, internet providers are required to store user metadata, and the quality of the digital infrastructure and level of privacy do not match that of many European countries. Many popular international services and platforms (e.g., streaming services, some banking and government online services) are geographically restricted and require the use of a VPN to gain normal access or avoid blocking. VPNs in Serbia are widely used not as a means of circumventing restrictions, but as a necessary tool for full and secure access to such services, data protection, and personal information in conditions of limited digital privacy.
As for the technical inconsistencies found during the verification (e.g., IP change from the data center, time zone mismatch, device and document data mismatch), I would like to note that this may be due to the peculiarities of VPN services and Internet infrastructure, rather than intentional data distortion. I am ready to go through the KYC procedure honestly and openly, providing all the necessary documents and data without any intention to deceive the system.
However, the exchange does not seem interested in finding a constructive solution to the issue and is using the identified discrepancies as an excuse to withhold my legitimate funds. I kindly request that you review this situation, taking into account the objective technological features, and show flexibility in your approach to verification in order to help complete the process and return the funds without unnecessary delays.
In my case, the use of a VPN is solely due to the need to work with services that are restricted or blocked in the region, and not an attempt to hide data or violate the rules.
| BestChange admin | November 26, 2025 17:51 |
Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources.
In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.
The status of your complaint is changed to neutral with the capability of commenting.
Sincerely, administration of the BestChange exchanger monitor.
| Rr | November 28, 2025 12:47 |
I have attempted to use various legitimate methods to access the service, but the block persists. The exchange’s refusal to offer any alternative verification method makes it impossible for me to proceed with the KYC process, despite my willingness to comply with all requirements.
| Rr | December 1, 2025 19:37 |
| Prex | 88.203.243.* | November 5, 2025 10:00 |
| Prex | November 5, 2025 10:53 |
| BestChange admin | November 5, 2025 11:25 |
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| Prex | November 6, 2025 06:11 |
| BestChange admin | November 6, 2025 06:29 |
Please, do not hesitate to contact us if you need further information.
Sincerely, administration of the BestChange exchanger monitor
| TheChange admin | November 6, 2025 11:04 |
Your order has been temporarily suspended due to the need to complete standard AML (Anti-Money Laundering) compliance procedures.
As mentioned earlier, certain AML flags were detected in the assets you sent. Even if such indicators are minimal, we are legally obligated to perform additional verification according to regulatory requirements.
A request has already been forwarded to our senior compliance team for a detailed review of your case. Please note that such checks may take up to 48 hours, and this timeframe has not yet passed.
We kindly ask you to wait for the completion of the standard verification process.
As soon as the review is finished, you will receive an update at the email address linked to your order. If you would like to provide an alternative email for communication, please share it here.
Thank you for your patience and understanding.
Best Regards,
The Change Team!
| Prex | November 6, 2025 13:13 |
| Prex | November 7, 2025 10:04 |
| Prex | November 7, 2025 17:29 |
| TheChange admin | November 8, 2025 13:50 |
Thank you for your message.
Please note that your verification is still incomplete. You have provided KYC documents, however, you have not submitted the requested proof of source of funds, which is a mandatory requirement in this case.
Once we receive and review your Source of Funds documents, we will be able to proceed further with your order.
We kindly remind you that until the required documents are provided and fully verified, the transaction will remain on hold in accordance with AML compliance procedures.
Please send the requested information to continue the process.
We are awaiting your response.
Thank you for your cooperation and understanding.
Best regards,
The Change Team!
| BestChange admin | November 12, 2025 12:58 |
Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as Gambling.
In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required. You agreed to the rules and the AML policy of the exchanger when creating the order. Please provide all required documentation to the exchanger.
The status of your complaint is changed to neutral with the capability of commenting.
Sincerely, administration of the BestChange exchanger monitor.
| Prex | December 1, 2025 10:45 |
| Yan | 185.207.115.* | November 18, 2025 06:07 |
| TheChange admin | November 27, 2025 21:21 |
Thank you for taking the time to share your feedback, we really appreciate it!
Regards,
The Change Team!
| Alex | 62.4.42.* | November 11, 2025 20:34 |
| TheChange admin | November 14, 2025 18:46 |
Thank you for taking the time to share your feedback, we really appreciate it!
Regards,
The Change Team!
| User | 62.4.42.* | November 3, 2025 16:29 |
| TheChange admin | November 6, 2025 10:58 |
Thank you for taking the time to share your feedback, we really appreciate it!
Regards,
The Change Team!
| Woody | 149.50.215.* | October 31, 2025 13:33 |
| TheChange admin | November 6, 2025 10:58 |
Thank you for taking the time to share your feedback, we really appreciate it!
Regards,
The Change Team!
| Tateru | 62.93.179.* | October 30, 2025 17:07 |
| TheChange admin | November 6, 2025 10:58 |
Thank you for taking the time to share your feedback, we really appreciate it!
Regards,
The Change Team!
| Kaeru | 141.94.241.* | October 30, 2025 13:25 |
| TheChange admin | November 6, 2025 10:58 |
Thank you for taking the time to share your feedback, we really appreciate it!
Regards,
The Change Team!
| User | 136.158.102.* | October 30, 2025 10:53 |
| David | 51.15.101.* | October 5, 2025 17:49 |
| TheChange admin | October 9, 2025 22:45 |
Thank you for taking the time to share your feedback, we really appreciate it!
Regards,
The Change Team!
| Jan | 194.230.144.* | October 2, 2025 19:00 |
| TheChange admin | October 9, 2025 22:45 |
Thank you for taking the time to share your feedback, we really appreciate it!
Regards,
The Change Team!
| Nikola | 146.70.193.* | September 30, 2025 13:14 |
| TheChange admin | October 9, 2025 22:45 |
Thank you for taking the time to share your feedback, we really appreciate it!
Regards,
The Change Team!
| Yunus | 38.210.77.* | September 26, 2025 16:10 |
| TheChange admin | September 27, 2025 10:29 |
Thank you for taking the time to share your feedback, we really appreciate it!
Regards,
The Change Team!
| David | 51.15.101.* | September 18, 2025 22:19 |
| TheChange admin | September 24, 2025 15:37 |
Thank you for taking the time to share your feedback, we really appreciate it!
Regards,
The Change Team!
| User | 51.15.101.* | September 10, 2025 23:26 |
| TheChange admin | September 16, 2025 18:52 |
Thank you for taking the time to share your feedback, we really appreciate it!
Regards,
The Change Team!
| Taylor | 186.179.62.* | August 25, 2025 19:11 |
| TheChange admin | September 5, 2025 12:36 |
Thank you for taking the time to share your feedback, we really appreciate it!
Regards,
The Change Team!
| Flower | 168.81.207.* | August 23, 2025 15:11 |
| TheChange admin | August 25, 2025 14:37 |
Thank you for taking the time to share your feedback, we really appreciate it!
Regards,
The Change Team!
| Remi | 212.102.144.* | August 21, 2025 17:13 |
| TheChange admin | August 25, 2025 14:37 |
Thank you for taking the time to share your feedback, we really appreciate it!
Regards,
The Change Team!
| David | 51.15.101.* | August 21, 2025 00:28 |
| TheChange admin | August 25, 2025 14:37 |
Thank you for taking the time to share your feedback, we really appreciate it!
Regards,
The Change Team!
| Benw | 212.102.144.* | August 4, 2025 15:51 |
| TheChange admin | August 18, 2025 14:02 |
Thank you for taking the time to share your feedback, we really appreciate it!
Regards,
The Change Team!
| David | 51.15.101.* | August 3, 2025 17:40 |
| TheChange admin | August 18, 2025 14:02 |
Thank you for taking the time to share your feedback, we really appreciate it!
Regards,
The Change Team!
| Tommy | 91.84.107.* | August 2, 2025 19:59 |
| TheChange admin | August 3, 2025 10:57 |
Thank you for taking the time to share your feedback, we really appreciate it!
Regards,
The Change Team!
| Laurel | 38.170.104.* | July 29, 2025 18:38 |
| TheChange admin | August 3, 2025 10:57 |
Thank you for taking the time to share your feedback, we really appreciate it!
Regards,
The Change Team!
| Sahara | 185.145.245.* | July 28, 2025 21:05 |
| TheChange admin | August 3, 2025 10:57 |
Thank you for taking the time to share your feedback, we really appreciate it!
Regards,
The Change Team!
| Nori | 194.67.219.* | July 27, 2025 16:46 |
| TheChange admin | August 3, 2025 10:57 |
Thank you for taking the time to share your feedback, we really appreciate it!
Regards,
The Change Team!
| Volodya | 134.195.153.* | July 26, 2025 18:47 |
| TheChange admin | August 3, 2025 10:57 |
Thank you for taking the time to share your feedback, we really appreciate it!
Regards,
The Change Team!
| MrDiamant | 73.109.204.* | July 26, 2025 07:05 |
I was also pleased with the minimum exchange amount.
| TheChange admin | August 3, 2025 10:57 |
Thank you for taking the time to share your feedback, we really appreciate it!
Regards,
The Change Team!
| Franck AREJET | 88.171.41.* | July 25, 2025 14:13 |
| TheChange admin | August 3, 2025 10:57 |
Thank you for taking the time to share your feedback, we really appreciate it!
Regards,
The Change Team!
| Wendelton | 147.45.217.* | July 25, 2025 05:35 |
| TheChange admin | August 3, 2025 10:57 |
Thank you for taking the time to share your feedback, we really appreciate it!
Regards,
The Change Team!
| Garfild | 212.102.144.* | July 23, 2025 19:02 |
| TheChange admin | August 3, 2025 10:57 |
Thank you for taking the time to share your feedback, we really appreciate it!
Regards,
The Change Team!
| Evie | 85.208.108.* | July 23, 2025 15:29 |
| TheChange admin | August 3, 2025 10:57 |
Thank you for taking the time to share your feedback, we really appreciate it!
Regards,
The Change Team!
| Dedectiv | 84.54.86.* | July 12, 2025 01:48 |
| TheChange admin | August 3, 2025 10:57 |
Thank you for taking the time to share your feedback, we really appreciate it!
Regards,
The Change Team!
| Yan | 82.115.7.* | July 5, 2025 17:25 |
| TheChange admin | July 7, 2025 15:14 |
Thank you for taking the time to share your feedback, we really appreciate it!
Regards,
The Change Team!
| KaiAtack | 46.229.253.* | July 4, 2025 20:13 |
| TheChange admin | July 7, 2025 15:14 |
Thank you for taking the time to share your feedback, we really appreciate it!
Regards,
The Change Team!
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