365Cash.co exchanger

Hello User,
Your transaction is still being checked by the security department. Please wait for information from us, we will write to you by email. As for the transaction, it has not been deleted (you probably tried to log in to your account using another email and therefore did not find your transaction there), also our support works 24/7, I do not see that you tried to contact us by email or through the chat on our website. If you have any questions, you can write to us, we will be happy to help you!

Why I 'm not read reviews, f.

Hello Sam, The risk of the coins you send is 100%. Refund only after we receive the information you requested.

Show me proofs of not pass AML.

Https://www.bestchange.com/report/82d6158f8449d096bf6aaafc1861439d Administration of bestchange pls check this.

Sam, sent by mail

No, no. Claim will be red until I get my money back.

Sam, You will not receive the money until you provide the data we requested. This is stated in the service rules.

Through what source did you receive funds before you made a deposit to us from your wallet/platform? Please provide us with evidence from your deposit and withdrawal history from the sending platform to your wallet from where you subsequently made a deposit to our platform;
What was the purpose of receiving the deposit funds to your wallet/platform? Please provide evidence of the withdrawal of funds from the sender platform to your wallet;
If the sender of the funds was a third party other than you, please provide us with proof of communication/ correspondence confirming receipt of the funds/payment. — Are you nuts? I bought my BTC 3 or 4 years ago? What answers you want?

If I not receive my BTC back then your are scammers.

Sam, If you can't answer a question, just write it down. For example, that you don't remember where exactly you bought BTC.

And how long you will think about it? What terms to refund.

Sam, we have provided you with the AML check result, 100% risk. The check will last from 7 working days. From the moment of providing all the requested data.

Can I send this info from other email and who will do this check I don't get it? Administration of BestChange?

Sam, You can send from another email address. The check will be carried out by the security service. We act according to the regulations of our service.

What you mean "from 7 days". What terms of check?

Sam, at least a week

So you not answered who will do further AML check? What "security service"

Sam, I have already described everything above. With such a high AML risk, there is only one option. Provide the requested data for verification.

I sent to you all necessary info. I want you answer that selfie correct and ID photo correct and I answered to all your questions.

Sam, Unfortunately, I haven't received a letter from you. Let's contact in the exchange chat so that we can resolve all the details of verification.

So how you want do this? I must send here personal data or what?

I duplicate all info and ID to chat on your web site. Confirm that selfie correct and ID photo correct and I answered to all your questions.

Sam, You have been requested to provide additional information.

You not answered who will do check, what "security service"? You wanna transfer my personal data to someone else?

Please send screenshots of the processing results with the wallet — I don't get it. Maybe you want mine seed phrase or what?

You are refuse fact that you got BTC? Here transaction https://mempool.space/tx/27eac439a4b16ba812d89b6f96a752ec378d38a141d0faadcec17b201b534381.

Sam, We don't need your password. You need to provide a screenshot from the wallet history where you can see the hash and btc wallet addresses.

I know this game. You will create more and more requirements from air. Nice service. I sent it to your web site chat. Confirm that it's enough.

Sam, We have received information from you. No information is required at this time.

You not answered who will do check, what "security service"? Answer to question, please.

Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as Sanctions: https://bc.to/07NKpl

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.

No, no. They take my money. Why you change it to neutral. If they not able finish exchange they can return funds.

Dear user, please avoid duplicating claims or submitting repeated content. This behavior is not welcomed by the monitoring team. Kindly continue the discussion within the original review thread.

Sincerely, administration of the BestChange exchanger monitor.

So why you turned this topic to gray?

I have financial claim. They take my funds and not execute exchange.

They not answered to questions how they proceed check, who will do this "check" and how much max interval for this check. You think it's answer ok — "from 7 days"? A year or 10 years is match for this answer.

You have sent high-risk crypto assets to the service. In accordance with international compliance requirements, the exchange or return of such funds is not possible without completing the verification process.

Please follow the instructions provided by the exchanger to resolve the situation as promptly as possible.

Sincerely, administration of the BestChange exchanger monitor.

Sam, The data you have provided will not be published in the public space. An internal review is underway. The minimum period is 7 days. I cannot tell you the maximum at the moment. It is not a year or 10 years. Usually it takes no more than a month. If there are no difficulties, then we meet the 7-day deadline. This review has become gray because we act according to the regulations.

Dear user, please avoid duplicating claims or submitting repeated content. This behavior is not welcomed by the monitoring team. Kindly continue the discussion within the original review thread.

Sincerely, administration of the BestChange exchanger monitor.

Https://bc.to/07NKpl — you show that link that it's medium risk, they show screenshot and it's 100% risk, other checker will give 10% risk and so what? How will my claim will solved? They will make request in SEC or what? I don't understand.

MONTH? You take my money for month? I must sit and wait? Your service has bunch of negative reviews. I fool that I don't open reviews tab.

What means KYC required on top of first my message. I must show my personal data to administration of bestchange too or what?

Sam, to unblock the funds, you must provide all the data we request. You can send them to us by email.
The verification takes 7 working days and this period is adequate. You agreed to our rules when creating a deal.

What you talking about. This question was for bestchange administration. I ALREADY provided to you my passport, selfie with passport and you confirm that it's correct. You again create additional rules from air?

Sam,
We wrote to you by mail, it was decided to return the funds by mail. Send us the wallet for return.

I wrote address to web chat on your site.

3 hours pass, how much time you need to create and send transaction?

Sam, Refund sent. Will be processed within 72 hours.

So, they return BTC. What I can say after all this.... AML is shit. I'm not hacker from North Korea, I bought BTC on bestchange from other exchanges far long time ago and obviously not do any checks. From my funds there is 28% at risk. I'm lost so much nerves... And conclusion will be move to other services and wallets that allowed work without AML and other bullshit.

Sam, Unfortunately, this is the AML policy that you became familiar with when creating the transaction.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello dear customer, your exchange has been suspended as high-risk for our activity provider - for splitting the deposit. Your data has been received and sent for verification. The terms in this situation are adequate - from 7 working days. You agreed with our rules when creating the exchange - by checking the box - I agree. Please wait for the verification to complete.

Hello,

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.

There is no AML risk at that transaction! Its been a while now, KYC is passed, but still no answer and no refund....

Hello Vlad, we sincerely understand you. Your data is being verified. We will inform you as soon as we have information about the verification result. Please wait.

I demand a clear deadline for verification. Three weeks have already passed since the data was submitted.

Dear Vlad, we sincerely understand you. Your data is being verified. Unfortunately, we cannot give an exact time frame for the completion of the inspection. We will inform you as soon as we have information about the verification result. Please wait.

Hello Vlad,

Your transaction was blocked according to the information security rules and the exchange service regulations.
You agreed to the rules and the AML policy of the exchanger when creating the order: https://365cash.co/en/page/rules-aml-kyc

The status of your complaint is changed to neutral with the capability of commenting.
As you have provided the exchanger with the data requested, please wait for a feedback.

Sincerely, administration of the BestChange exchanger monitor.

Hello Dmitry,

Thank you for contacting us.
We work to ensure that you enjoy
cooperation with us!
Best regards, 365Cash team

Hello Pavel,

Thank you for contacting us.
We work to ensure that you enjoy
cooperation with us!
Best regards, 365Cash team

Hello Irina, Unfortunately, the funds have not been unfrozen yet. As soon as the funds are unfrozen, we will contact you and make a refund. Please wait for the result by mail.

Hello User, An email was sent to your email; unfortunately, we did not receive a response. The funds were frozen due to suspicious activity by our AML department. Unblocking instructions have been sent to your email. We are waiting for information from you.

Please contact me via ded****ard@gmail.com, lost access to another email connected to exchange.

User, please write to our email.

Done.

Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

Will do that after receiving money.

User, funds were sent successfully.

Yes, all good now, thanks.

Hello Qwerty, We're having some minor technical problems. We are currently awaiting information from our technical department. As soon as the payment is received we will immediately carry out the exchange.

Payment you received and I have proof of this, and what you have problems there with the bot, it's your problem, why should I have to wait through your fault?

Qwerty, We understand your frustration. We are doing everything we can. Please wait. Unfortunately, we have not yet received information from our technical department.

The ticket will remain open until I get my money.

Qwerty, We understand your frustration. We are doing everything we can. Please wait.

We are currently awaiting information from our technical department. As soon as the payment is received we will immediately carry out the exchange.

Payment you received and I have proof of this, and what you have problems there with the bot, it's your problem, why should I have to wait through your fault?

Qwerty, We are currently awaiting information from our technical department. As soon as the payment is received we will immediately carry out the exchange.

Payment you received and I have proof of this, and what you have problems there with the bot, it's your problem, why should I have to wait through your fault?

Qwerty, We are currently awaiting information from our technical department. As soon as the payment is received we will immediately carry out the exchange.

Hello Zaid,
Let's go in order.
Regarding the slowness - if the client reads the order execution conditions, his order is executed quickly. You have not read and have not done as we recommend.
Regarding the weak support, we talked to you in the chat and by mail. Explained the problem to you. Do you need something else from the support service? Your transaction got stuck because you didn't read our rules and didn't do everything exactly as it says there. If you follow the rules, orders are executed without delay for manual intervention. Please read the rules - they are written for you.