LetsExchange exchanger

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Bad review is deleted. The exchange rate is lower than stated. They tried to deceive, they wrote that the funds were not received. I showed them a screenshot of the browser, they immediately started babbling about blocking for a day. I do not recommend contacting them.

Dear Dimich,

We are sincerely sorry to hear about your negative experience. LetsExchange has been operating on the market for many years, and such cases, caused by an unexpected technical issue, are extremely rare for our platform.

We deeply regret that you had to face this issue. Our support team has made every effort to resolve your problem as quickly as possible and complete your exchange properly.

If you reach out to our support team again, you will also receive a promo code as compensation for the inconvenience.

Sincerely yours,
The LetsExchange Team

Ìíå íå íóæåí âàøòïðîìîêîä, ÿ ó âàñ íè÷åãî áîëüøå ìåíÿòü íå ñîáèðàþñü. Ïèñàòü ìíå ÷òî ñðåäñòâà íå ïîñòóïèëè çà÷åì?  îáîçðåâàòåëå ëåãêî ýòî ïðîâåðèòü. È êóðñ áûë ãîðàçäî íèæå, âû óêðàëè ó ìåíÿ 20 usdt. Îñòàâüòå ñâîé ïðîìîêîä ñåáå.

They tried to deceive me, why do I need your promo code. They said that the funds did not arrive until I showed you the browser. They deceived me about the exchange rate, I lost 20 usdt because of this. Keep your promo code, I am not going to change anything with you anymore.

Dear Dimich,

We’ve carefully reviewed your exchange. At the time of creation, you were supposed to receive 550.78059918 USDT, while in fact you received 549.805815 USDT. The difference is less than 1 USDT.

Please note that when choosing a floating exchange rate, our policy allows for a deviation of up to ±5% due to market volatility and liquidity fluctuations. The result of your swap is well within this tolerance.

We hope this clarifies the situation.

Sincerely yours,
LetsExchange Team

And again lies. what's the point of talking to you at all. one deception, the worst exchanger.

Dear Dimich,

We have conducted an even more thorough investigation of your exchange, and we believe the details below will help the monitoring administration evaluate the situation objectively:
Exchange created: 11:53
Support request submitted: 11:56 (before the swap started)
Swap started: 12:08
Funds credited: 12:15

In terms of amounts:
Expected amount at the time of creation: 550.78059918 USDT
Actual amount received: 549.805815 USDT
Difference: 0.97478418 USDT (? 0.18%)

When using a floating rate, the final amount may change slightly between the time the swap is created and the time it is executed. In your case, the difference was less than 1 USDT, which corresponds to about 0.18%, significantly lower than the maximum deviation allowed by our policy (±5%).

Sincerely,
LetsExchange Team

Lie again.

Dimich,

We respect your concern and want to assure you that we are being transparent. To eliminate any doubts, we are ready to provide proof in the form of screenshots and the transaction hash link so that the details can be verified independently.

LetsExchange Team

Yes, I can also provide screenshots of the correspondence with your support, where she brazenly lies that she did not receive the payment from me. that something went wrong and your exchanger did not receive my transfer. let's see? and only after I showed a screenshot from the browser that you received the payment and sent it further, the support changed its mind. began to write about blocking for a day.

You deleted the correspondence, but I still have the screenshots. A lying, *** exchanger. I categorically do not recommend it.

Dear Dimich,

My name is Gina, I am the COO at LetsExchange.

First, I want to sincerely apologize for the negative experience you had. Second, I’d like to provide a detailed explanation of what happened, to clarify any doubts.

You created your exchange at 11:53 EET (UTC+2). Exchanges on LetsExchange are processed automatically. However, in your case, a technical error occurred, and our system did not recognize your deposit. As a result, the exchange was not launched automatically.

We understand that the deposit was visible in the blockchain explorer, which you pointed out to our support agent. At the same time, the agent relied on the internal system data, which unfortunately showed no deposit received. This is what caused the miscommunication. Please rest assured - there was never any intent to misinform you.

While in touch with you, our support agent was also consulting with our technical team. Our goal was to identify the problem and fix it as quickly as possible. This was achieved fairly soon, and the exchange started at 12:08 EET, completing successfully at 12:15 EET, with your funds delivered.

I also want to emphasize that we did not delete your chat. You contacted us via Live Chat, and if you reloaded your browser or computer, the history may not have been saved on your side. However, the full correspondence with timestamps is stored in our system. If BestChange’s administration deems it necessary, we are ready to provide them with this record along with all relevant blockchain explorer links.

Certainly, this was a technical issue on our part. We will also review some of our support procedures to prevent such miscommunications in the future. As compensation for the inconvenience and in appreciation for helping us improve our processes, we are once again offering you a promo code for cashback on your next three exchanges. Even if you continue to believe that we tried to misinform you, you know for sure that we complete swaps ;)

Finally, let me once again apologize for the negative experience. Please know that this is an extremely rare situation. 99% of exchanges on LetsExchange are completed automatically within 5–8 minutes. If you decide to give LetsExchange another try, we will be glad to welcome you again -- and your promo code will be waiting for you.

Sincerely,
Gina
COO, LetsExchange

I read other reviews. And anyone can read them. Out of 20 exchanges you have — half are problematic. Positive reviews are fake. I don't need your promo codes, I'm not going to exchange anything with you. And I don't advise others to deal with your exchanger.

Hello Tomas,

Cheers for the thumbs up! At LetsExchange, we're all about hooking you up with killer deals, especially when you're moving the big bucks. Whether it’s crypto exchange, or on- & off-ramp, we've got your back.

Sincerely yours,
LetsExchange team

Hello Artstability,

First off, huge shoutout for the stellar review! We’re thrilled to bits that you’re digging the rock-solid reliability of LetsExchange. Stability is our middle name (not really, but you get the drift). We’re like the superhero of exchanges – always there when you need us, minus the spandex suit.

We totally get it; nothing grinds your gears like a service that crashes more often than a noob trying to moonwalk, right? But with us, you will experience no hiccups, no “brb, system’s down” – just pure, unadulterated exchanging bliss.

Sincerely yours,
LetsExchange team

Hello Semenovich,

First off, huge shoutout for the stellar review! We’re thrilled to bits that you’re digging the rock-solid reliability of LetsExchange. Stability is our middle name (not really, but you get the drift). We’re like the superhero of exchanges – always there when you need us, minus the spandex suit.

We totally get it; nothing grinds your gears like a service that crashes more often than a noob trying to moonwalk, right? But with us, you will experience no hiccups, no “brb, system’s down” – just pure, unadulterated exchanging bliss.

Sincerely yours,
LetsExchange team

Hello Covel,

We're sorry you faced problems while using our service. Unfortunately, based on the information you've provided, we cannot find you among our users. We ask you to contact our support team so that we can identify you. Looking forward to your getting in touch with us.

Best regards,
The LetsExchange team

Hello Sli,

We're sorry you faced problems while using our service. Unfortunately, based on the information you've provided, we cannot find you among our users. We ask you to contact our support team so that we can identify you. Looking forward to your getting in touch with us.

Best regards,
The LetsExchange team

Hello Nikos,

Wow, thanks for the epic shout-out about our rates! We’re totally jazzed you’re enjoying the ride with LetsExchange. It’s awesome to see you thrive in the crypto universe with us, because let’s face it, nothing beats snagging a sweet deal on exchanges.

Keep riding the crypto wave with us, and who knows what other treasures you’ll unearth? Just remember, when you’re with LetsExchange, you’re not just making exchanges, you’re making history with every savvy move.

Stay cool, keep exchanging, and let’s keep this crypto party rockin’!

Sincerely yours,
LetsExchange team

Hello Swapper,
Big thanks for vibing with us! We’re all about delivering top-tier experiences, and it’s awesome to hear you’re enjoying the ride.

If you reckon we’re cool, why not spread the word? Share the love with your crew, and let’s get everyone on this crypto joyride.

Sincerely yours,
LetsExchange team

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Dear Juan Troy

First of all, we offer our deepest apologies for this situation.

We also acknowledge that this is an extraordinary problem caused by a combination of factors, including insufficiently detailed responses from our support team.

Because you sent funds from a FIRO hidden address, we could not either complete the exchange or swiftly return them to you. The liquidity providers we use for FIRO transactions just do not work with hidden addresses. This is why our widget notices that funds from such addresses will not be credited to the balance.

Unfortunately, our support team did not provide detailed explanations regarding these specifics and the necessary actions from your side to initiate a refund of your funds during your first inquiry.

We are currently clarifying our policies and regulations to improve the user experience in such cases.

Regarding the refund, we have contacted the liquidity provider and are doing everything possible to process it as quickly as possible. Under normal conditions, a refund can last up to 30 days. But we assure you once again that we are making every effort to ensure the procedure occurs as quickly as possible.

Regarding the screenshot issue, our support team repeatedly requested it to initiate the refund. This requirement is due to past negative experiences where fraudsters attempted to claim refunds for incomplete transactions. Liquidity providers also claim screenshots from us. And we asked you for your refund address because it could change. Since all your inquiries were through online chat and the funds were sent from a hidden address, we cannot see even the sender's address. Therefore, we were forced to request identification information from you each time.

But yes, support should have clarified why we needed the screenshot and other details. It is not about obtaining information about your other transactions. We do not collect or store our users' personal data.

In conclusion, we once again sincerely apologize for this situation and will do everything possible to return your funds as quickly as possible. We also want to thank you for helping us identify shortcomings in our policies. Therefore, LetsExchange management decided to pay you a certain amount in addition to the refund.

We would like to emphasize that this is not transaction-related compensation. The problem with your funds arose because you sent coins from a hidden address despite the notification. However, we consider it fair to pay when users have spent their time and helped us identify problems that, if fixed, improve the service.

Please contact our support team to clarify the refund details and additional payment. Also, please provide us with a working email so that we can inform you about changes promptly.

Respectfully,
The LetsExchange Team

Juan Troy,

Admin, I haven't received a refund or any kind of money as of yet. Again it's just words. They are "waiting on their liquidity provider". I have explained to them it is absurd. I'm trading with LetsExchange not with "their liquidity provider". Admin you have also listed their Reserve as $666 millions. I very much doubt that is their reserve. They only use APIs from other providers to connect the deal which means if there is an issue the end client (me) is left hanging!

Anyone can open tomorrow an "exchange" like that and when there is issue send clients to deal with "someone else". It is the same if I open a physical exchange but there is payment with your Visa or mastercard and I take your physical cash and tell you "go and fix it with mastercard or visa". Absurdity!

Dear Juan Troy,

We are pleased to inform you that we have finished working with the liquidity provider and are ready to return your funds.
Although such operations usually take 30 business days or even longer in many cases, we have made every effort and managed to resolve this situation much more quickly.

To complete the refund procedure, please contact the LetsExchange support team once again and confirm that we can process the refund to the wallet address you previously provided.

Additionally, as mentioned earlier, our management has decided to pay you a special reward as a thank you for helping us identify some issues in our support policies. We also need your wallet address for this payment.

We want to emphasize that this payment is not related to your transaction. The issue with your transaction arose because you sent funds from a hidden address despite the warning in our widget.

Finally, since FIRO is the LetsExchange's partner, we want to inform them about this situation (without sharing any financial or personal information, of course).

Specifically, we want to highlight to the FIRO team that users might encounter situations similar to yours when using their official software, where liquidity providers and CEXs cannot recognize the deposit due to users not seeing whether they are sending funds from a regular or hidden address. Therefore, we kindly ask you to provide our support team with more details about how you sent the funds (which software did you use, what version, etc.).

We look forward to your contacting our support team.

Best regards,
The LetsExchange Team

I've been refunded and received extra. Thank you to the team at least for the refund. I do hope they can approve their policy so users aren't left stuck for months. Closed.

Hello Vlad,

Cheers for the thumbs up! At LetsExchange, we're all about hooking you up with killer deals, especially when you're moving the big bucks. Whether it’s crypto exchange, or on- & off-ramp, we've got your back.

Sincerely yours,
LetsExchange team

What’s up, Leo!

Big thanks for vibing with us! ? We’re all about delivering top-tier experiences, and it’s awesome to hear you’re enjoying the ride.

If you reckon we’re cool, why not spread the word? Share the love with your crew, and let’s get everyone on this crypto joyride.

Sincerely yours,
LetsExchange team

Hello Alex,
Thank you for the positive feedback! LetsExchange is happy to inform you we offer the most profitable conditions for exchanging big sums and on- & off-ramp.

Sincerely yours,
LetsExchange team

Hello Nadia,
Thank you for the positive feedback! LetsExchange is happy to inform you we offer the most profitable conditions for exchanging big sums and on- & off-ramp.

Sincerely yours,
LetsExchange team

Hello Alex,
Thank you, we appreciate your kind words. Our team works hard daily to provide customers with the best exchange service. We are glad to know our efforts yield positive results.

We invite you to continue using LetsExchange.io, where you can swap the largest number of coins in the market.

Sincerely yours,
LetsExchange team

Hello Varya,
We do our best to provide our customers with fast transactions and thank you for appreciating our work. We are continuously working to offer you a better service on LetsExchange.io.

We also want to inform you that with LetsExchange, you can count on the best exchange rates for considerable sums.

Sincerely yours,
LetsExchange team

Hello Evgenia,
Thank you, we appreciate your kind words. Our team works hard daily to provide customers with the best exchange service. We are glad to know our efforts yield positive results.

We invite you to continue using LetsExchange.io, where you can swap the largest number of coins in the market.

Sincerely yours,
LetsExchange team

Hello Evgenia,
We do our best to provide you with the most reliable service. LetsExchange also offers the best rates for big sums of swaps and a profitable affiliate program for those who want to earn more.

Sincerely yours,
LetsExchange team

Hello Evgenia,
We do our best to provide you with the most reliable service. LetsExchange also offers the best rates for big sums of swaps and a profitable affiliate program for those who want to earn more.

Sincerely yours,
LetsExchange team

Hello Nick, your exchange has been completed. In a private message, we sent you all the exchange details so you can verify this.

In particular, you’ve got the transaction hash by which you can check its status on the blockchain network. As you can see in explorer, the transaction was successful, and the funds were sent to the account you specified when creating the exchange.

If you still have not received your funds or do not see them in your wallet balance, we recommend contacting the support team of your wallet. The problem may be on their side.

You can contact our support team again if you have any other questions.

Sincerely, LetsExchange

Hello!

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Best regards, BestChange administration.

Hello Orest,
Thank you, we appreciate your kind words. Our team works hard daily to provide customers with the best exchange service. We are glad to know our efforts yield positive results.

We invite you to continue using LetsExchange.io, where you can swap the largest number of coins in the market.

Sincerely yours,
LetsExchange team

Hello Ewan West,
Thank you for the positive feedback! LetsExchange is happy to inform you we offer the most profitable conditions for exchanging big sums and on- & off-ramp.

Sincerely yours,
LetsExchange team

Hello Benjamin,
Thanks for the feedback!

Hello Eugene,
We do our best for our customers to have the greatest user experience and thank you for appreciating our work. We will be very grateful if you recommend us to your friends and relatives.

Hello Alex,
We do our best to provide our customers with fast transactions, and thank you for appreciating our work. We are continuously working to offer you a better service. We also want to inform you that we provide profitable exchange rates for considerable sums.