UAchanger exchanger

Hello Nikita,
Your case is known to us — the transaction is currently under review on the bank’s side.
Unfortunately, the duration of the bank’s verification process is beyond our control, and we are unable to influence the timing of its completion.
We are in constant contact with and are awaiting a final response from the bank.
We truly hope that very soon we will receive either a successful completion or a refund confirmation.
We sincerely apologize for the delay and any inconvenience it has caused.
Please be assured that we are closely monitoring the situation and doing everything possible to resolve it.

Sincerely,
The UAchanger Team

It has been five months since the transaction began, and my funds have not yet reached me due to the exchange service's bank freezing the transaction. I have been in communication with the exchange's support team for these five months, but I consistently receive the same response: “Please wait.” Despite repeated requests, I have not been provided with any explanation for such a prolonged delay. I have asked multiple times for at least a screenshot confirming their communication with the bank's support team, but the service refuses to provide such information. I have also repeatedly requested a refund of my funds, yet the exchange refuses to process it. As a result, the exchange service is failing to fulfill its financial obligations and is in breach of its terms of service.

Nikita,

We understand your concerns and assure you that we are monitoring the status of your transaction with the bank. Unfortunately, at this stage, the bank’s internal review process is still ongoing, and the timing of its completion is beyond our control.

We appreciate your patience during this ongoing process. As soon as any updates become available, we will inform you immediately.

Sincerely,
The UAchanger Team

It has been six months since the transaction began, and my funds have not yet reached me due to the exchange service's bank freezing the transaction. Despite repeated requests, I have not been provided with any explanation for such a prolonged delay. I have asked multiple times for at least a screenshot confirming their communication with the bank's support team, but the service refuses to provide such information. The exchange has not provided any data on the reason for the freeze. Additionally, the exchange requested a bank statement confirming that the funds have not been credited to my account, which I provided, and after that, complete silence again. I have also repeatedly requested a refund of my funds, yet the exchange refuses to process it. As a result, the exchange service is failing to fulfill its financial obligations and is in breach of its terms of service. I demand the return of my funds, which they have not returned for six months.

Nikita, Hello,

We understand your concerns and would like to clarify the current situation.

This transaction was flagged by the bank’s AML (Anti-Money Laundering) department and is currently under review. The funds were frozen directly by the bank’s compliance department as part of a standard AML procedure. We are in active communication with the bank and are taking all possible steps to help expedite the review process.

Please note that the freeze was initiated by the bank, not by our exchange service. Unfortunately, we do not have the technical or legal ability to cancel the transfer or retrieve the funds while they are under AML review. According to the bank’s explanation, this is a standard compliance check, and once the review is completed, the funds will be released and credited to your account.

We fully understand that such a long delay is frustrating. However, the timeline of the AML review depends entirely on the bank’s compliance department and is not controlled by our service.

We remain in contact with the bank and will immediately inform you as soon as we receive any official update regarding the release of the funds.

Thank you for your patience and understanding.

It has now been more than eight months since this transaction was initiated in October 2025, and my funds are still neither credited to my account nor returned to me.

During these eight months, I have continuously received the same generic responses stating that the transaction is “under AML review” and that I should “please wait.” However, despite numerous requests, your service has still failed to provide:

* any estimated timeframe for resolution;
* any official confirmation or evidence from the bank regarding the status of the review;
* any explanation as to why the AML review has lasted for such an extraordinary amount of time;
* any practical solution or refund procedure.

I have already provided all requested documents, including proof from my bank confirming that the funds were never received. Since then, there has again been no meaningful progress or transparency from your side.

At this point, an eight-month freeze of customer funds without resolution, refund, or clear communication is completely unacceptable. Regardless of whether the bank initiated the freeze, the transaction was performed through your service, and you remain responsible for handling the situation professionally and protecting your client’s interests.

I once again formally demand:

1. A full refund of my funds; or
2. Official documentary proof from the bank confirming the current status of the AML review and explaining the reason for such an excessive delay.

Please stop sending generic responses and provide a concrete resolution to this case.

Nikita, Hello,

We understand your concerns and would like to clarify the current situation.

This transaction was flagged by the bank’s AML (Anti-Money Laundering) department and is currently under review. The funds were frozen directly by the bank’s compliance department as part of a standard AML procedure. We are in active communication with the bank and are taking all possible steps to help expedite the review process.

Please note that the freeze was initiated by the bank, not by our exchange service. Unfortunately, we do not have the technical or legal ability to cancel the transfer or retrieve the funds while they are under AML review. According to the bank’s explanation, this is a standard compliance check, and once the review is completed, the funds will be released and credited to your account.

We fully understand that such a long delay is frustrating. However, the timeline of the AML review depends entirely on the bank’s compliance department and is not controlled by our service.

We remain in contact with the bank and will immediately inform you as soon as we receive any official update regarding the release of the funds.

Thank you for your patience and understanding.

It has now been 11 months since the transaction was initiated.

The transaction has still not been completed, and my funds have not been returned. For 11 months, I have been receiving the same response that the funds are under the bank’s AML review, but no concrete information or documents confirming the status of this review have been provided.

Almost one year has passed, and the situation remains unresolved. I once again request the immediate return of my funds.

We fully understand that such a long delay is frustrating. However, the timeline of the AML review depends entirely on the bank’s compliance department and is not controlled by our service.

We remain in contact with the bank and will immediately inform you as soon as we receive any official update regarding the release of the funds.

Thank you for your patience and understanding.

Hello,

It has now been almost a year since this exchange request was created. Throughout this entire time, you have not provided a single document, screenshot of correspondence with the bank, case number, or a specific timeframe for completing the review.

A standard bank AML review cannot take a year — this goes far beyond any regulatory norms or standard banking procedures. The absence of any documentary evidence of a review after this length of time constitutes a breach of your terms of service and of my rights as a client.

I demand the immediate return of my funds to my crypto wallet.

We fully understand that such a long delay is frustrating. However, your transaction is currently undergoing an AML review. The timeline depends entirely on the bank’s compliance department and is not controlled by our service.

We remain in contact with the bank and will immediately inform you as soon as we receive any official update regarding the review or release of the funds.

Thank you for your patience and understanding.