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HiExchange exchanger
Go to the HiExchange site
Information from the exchanger administration
HiExchange is ready to quickly take care of your exchange operations. With 100+ exchange directions for Crypto and E-currencies and 24/7 support, you can place your exchange order at any time of the day and receive the exchanged amount in your desired account. Exchange your assets at HiExchange, without going through KYC or any additional steps.
Leave feedback about the exchanger
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| Status: | active | HiExchange reviews: | 0/97 | |
| Exchange rates: | 291 | Advanced Cash TS: | — | |
| Reserve: | $515 578 | Perfect Money TS: | 541.10 | |
| Age: | 3 years | WebMoney BL: | 563 | |
| On BestChange: | 1 years 5 months | MyWOT rating: | 3.0 | |
| Country: |  |
Turkey | Forums: | — |
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Use this type of feedback only if you get no money from the HiExchange exchanger after it is due. When the funds from an exchange or refund operation reach your account, the claim must be dismissed. Make sure that you specify the exchange order number in this case – it will help the HiExchange administration solve the problem faster. If you just do not like the service at HiExchange and you want to share your opinion – select the Comment feedback type. |
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Add a comment:
Got in 30 minutes, super fast service this time
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It is safe, but the processing speed is a bit slow, it took me an hour to receive my USDT
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Thank you for the Paypal transaction. It took over 48 hours, but Paypal is notoriously difficult, I know. Thanks again
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Great. I use other exchanges before but this one is better than the others.
Great Job. Thanks.
Great Job. Thanks.
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Good exchange rate and decent exchange time.
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Very top service in my life. I got exchange in just 5 minutes. 100% trustable. I will use always this exchange. Best service.
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I am Elon fay 5 days ago I converted 3900$, usdt to PayPal and then we have some issues with the receiver and requested to refund. and they refund the money to HiExchange I thought before they are thieves and my money is gone.! but after that, we have a conversation with them and... I just can say they are amazing ... they give back my money after some penalty and I'm ok with that ... give your money to them with full trust.
Special Thaks to them.
Special Thaks to them.
| Admin HiExchange | March 3, 2023, 08:22 |
Dear Elon Fay,
We are sad that we couldn't finalize your transaction at last. Our team worked hard to make the transaction happen but unfortunately there has been some issues with the PayPal account that was out of our conrol. We appreciate your understanding and hope we can provide you with our exchange service in the future.
Best regards
HiExchange
We are sad that we couldn't finalize your transaction at last. Our team worked hard to make the transaction happen but unfortunately there has been some issues with the PayPal account that was out of our conrol. We appreciate your understanding and hope we can provide you with our exchange service in the future.
Best regards
HiExchange
CommentRemove
Changed 1150$ from btc to paypal. was longer than i expected, but the reason was - i asked to send as Family and friends. Nice service, good support, fnswers my questions in 2-3 minutes.
| Admin HiExchange | March 3, 2023, 08:18 |
Dear Max,
Thank you for your nice feedback and you understanding. We're glad our services could meet your expectations. We appreciate your trust in HiExchange. we are looking forward to more exchanges with you in the future.
Best regards
HiExchange
Thank you for your nice feedback and you understanding. We're glad our services could meet your expectations. We appreciate your trust in HiExchange. we are looking forward to more exchanges with you in the future.
Best regards
HiExchange
CommentRemove
I changed 3900$ from usdt to paypal invoice in 8 hours.
they have a great team
they have a great team
| Admin HiExchange | March 3, 2023, 08:17 |
Hello Elon Fay,
We're glad our services could meet your expectations. Thank you for trusting HiExchange. we are looking forward to more exchanges with you in the future.
Best regards
HiExchange
We're glad our services could meet your expectations. Thank you for trusting HiExchange. we are looking forward to more exchanges with you in the future.
Best regards
HiExchange
CommentRemove
Everything went well. Recently I transferred 500 dollars from perfect money to paypal, everything went within half an hour. Thank you!
| Admin HiExchange | March 3, 2023, 08:17 |
Hello Igor,
We're glad our services could meet your expectations. Thank you for trusting HiExchange. we are looking forward to more exchanges with you in the future.
Best regards
HiExchange
We're glad our services could meet your expectations. Thank you for trusting HiExchange. we are looking forward to more exchanges with you in the future.
Best regards
HiExchange
CommentRemove
Low $XXXX from PerfectMoney exchanged to cryptocurrency under 1 hour.
| Admin HiExchange | March 3, 2023, 08:17 |
Hello CashBB_com,
We're glad our services could meet your expectations. Thank you for trusting HiExchange. we are looking forward to more exchanges with you in the future.
Best regards
HiExchange
We're glad our services could meet your expectations. Thank you for trusting HiExchange. we are looking forward to more exchanges with you in the future.
Best regards
HiExchange
CommentRemove
Perfect service, very fast transaction and low fee
| Admin HiExchange | February 9, 2023, 15:31 |
Hello Malek Saeed,
We're glad our service met your expectations. Hope to see you again on HiExchange.
Best regards
HiExchange
We're glad our service met your expectations. Hope to see you again on HiExchange.
Best regards
HiExchange
CommentRemove
Xch_dIdXmngshabN9tR
Good service thanks
Good service thanks
| Admin HiExchange | February 9, 2023, 15:32 |
Hello Evgeny,
Thanks for trusting HiExchange.
Best regards
HiExchange
Thanks for trusting HiExchange.
Best regards
HiExchange
CommentRemove
[The following comment may have been left to discredit the exchanger's image and reputation]
I exchanged USDT to BTC, sent them 4876 USDT, 10 minutes later I get a letter from their support team to the mail (To verify that the 4 876 USDT payment you just sent is yours, you need to send another payment to our wallet, please send 500 USDT and we will calculate it on your order when we received it,
Our wallet for the transaction is :
TLPp9puUKyRhTuiGHvY55FvY1hPsiYXeBk
Please attach the screenshot of your payment in this email, let me know if you have any questions.)
I went to the website and started writing to support in the online chat room. And indeed, it confirms that it is. They say they need to send them 500 USDT or 0.022 BTC to confirm it's me. I ask for a refund, they also reply that they can't make a refund because I didn't confirm myself. What nonsense, this is pure fraud! I offered that I will send them 1 USDT from my wallet for confirmation, but they ask 500 USDT. I am also ready to provide screenshots of all correspondence online chat bestchenge
I exchanged USDT to BTC, sent them 4876 USDT, 10 minutes later I get a letter from their support team to the mail (To verify that the 4 876 USDT payment you just sent is yours, you need to send another payment to our wallet, please send 500 USDT and we will calculate it on your order when we received it,
Our wallet for the transaction is :
TLPp9puUKyRhTuiGHvY55FvY1hPsiYXeBk
Please attach the screenshot of your payment in this email, let me know if you have any questions.)
I went to the website and started writing to support in the online chat room. And indeed, it confirms that it is. They say they need to send them 500 USDT or 0.022 BTC to confirm it's me. I ask for a refund, they also reply that they can't make a refund because I didn't confirm myself. What nonsense, this is pure fraud! I offered that I will send them 1 USDT from my wallet for confirmation, but they ask 500 USDT. I am also ready to provide screenshots of all correspondence online chat bestchenge
| Admin HiExchange | January 31, 2023, 21:42 |
Hello Rostislav,
You have transferred the wrong amount of USDT and couldn't provide proof for your payment. Also, our financial team has paid your order and you placed another order with the wrong amount again. We ask our colleagues at BestChange to see this issue through.
You have transferred the wrong amount of USDT and couldn't provide proof for your payment. Also, our financial team has paid your order and you placed another order with the wrong amount again. We ask our colleagues at BestChange to see this issue through.
| Rostislav | January 31, 2023, 21:51 |
Of course we will ask the besthange to look into it
I provide screenshots of contact with support in the online chat. They are extorting 500 USDT for some kind of confirmation
1)https://pastenow.ru/LB383
2)https://pastenow.ru/LB38Y
3)https://pastenow.ru/LB392
4)https://pastenow.ru/LB39B
5)https://pastenow.ru/LB39M
Also denial of refunds and lies
I provide screenshots of contact with support in the online chat. They are extorting 500 USDT for some kind of confirmation
1)https://pastenow.ru/LB383
2)https://pastenow.ru/LB38Y
3)https://pastenow.ru/LB392
4)https://pastenow.ru/LB39B
5)https://pastenow.ru/LB39M
Also denial of refunds and lies
| Admin HiExchange | February 1, 2023, 09:33 |
Rostislav,
We ask you to confirm your payment 4876 USDT from your wallet with proper screenshot and ID.
We ask you to confirm your payment 4876 USDT from your wallet with proper screenshot and ID.
| Admin BestChange.com | February 1, 2023, 11:09 |
Hello, Rostislav!
The incident is under the control of the monitoring administration. We are currently reviewing the information provided. We kindly ask you not to duplicate reviews. Duplicate review will be removed.
Best regards, BestChange administration.
The incident is under the control of the monitoring administration. We are currently reviewing the information provided. We kindly ask you not to duplicate reviews. Duplicate review will be removed.
Best regards, BestChange administration.
| Admin BestChange.com | February 1, 2023, 11:40 |
Rostislav,
We ask you to provide order information in response to our request by e-mail.
Best regards, BestChange administration.
We ask you to provide order information in response to our request by e-mail.
Best regards, BestChange administration.
| Rostislav | February 1, 2023, 13:58 |
Yes, but I no longer have access to the wallet from which the transaction was sent
But you can also see in the messages in HiExchange online chat that they confirm that they received my money.
And as they say HiExchange, that I sent not an authentic amount, then why in their online chat support they didn't report this and started demanding 500 USDT. Also they replied here that they paid my request, then let them provide proof of payment and provide their transaction ID
And yes, I still haven't received my BTC
But you can also see in the messages in HiExchange online chat that they confirm that they received my money.
And as they say HiExchange, that I sent not an authentic amount, then why in their online chat support they didn't report this and started demanding 500 USDT. Also they replied here that they paid my request, then let them provide proof of payment and provide their transaction ID
And yes, I still haven't received my BTC
| Rostislav | February 1, 2023, 14:01 |
Therefore, I ask you to resolve this issue
There was enough evidence from my side that this exchange office began to conduct fraudulent activities with its customers
There was enough evidence from my side that this exchange office began to conduct fraudulent activities with its customers
| Admin HiExchange | February 1, 2023, 19:47 |
Rostislav,
We have only received 4.876 USDT. We cannot find any transactions woth 4876 USDT in our wallet history. We assume you're well aware of that and that's why you can't provide any other proof. It is exactly like your former transaction woth our website where you sent us a forged document to prove your payment and instead of 2653 USDT we received 2.653.
Please provide proof of your payment with a hash id.
We have only received 4.876 USDT. We cannot find any transactions woth 4876 USDT in our wallet history. We assume you're well aware of that and that's why you can't provide any other proof. It is exactly like your former transaction woth our website where you sent us a forged document to prove your payment and instead of 2653 USDT we received 2.653.
Please provide proof of your payment with a hash id.
| Rostislav | February 1, 2023, 19:51 |
As I said before, they are trying to lie and don't want my money back.
Then how do you explain the correspondence with your support?
Then how do you explain the correspondence with your support?
| Admin HiExchange | February 1, 2023, 19:58 |
Rostislav,
We are having numerous exchange transaction woth customers on a daily basis, how come this incident is only happening once and coincidentally you can't provide a proper proof of your payment? We have proudly took care of customer exchanges under the HiExchange brand for more than two years now and have always been there for our customers when there has been a valid claim. We have provided the proof to BestChange and they will decide on how to approach the issue.
We are having numerous exchange transaction woth customers on a daily basis, how come this incident is only happening once and coincidentally you can't provide a proper proof of your payment? We have proudly took care of customer exchanges under the HiExchange brand for more than two years now and have always been there for our customers when there has been a valid claim. We have provided the proof to BestChange and they will decide on how to approach the issue.
| Rostislav | February 1, 2023, 20:01 |
Then let's wait for a response from bestchange
| Admin BestChange.com | February 2, 2023, 11:13 |
Hello, Rostislav!
We have already answered to you by e-mail. We will duplicate the information here.
Funds on the order xch_pMhImkelpI4fSsk at the HiExchange were transferred by you in the amount of 4.876 USDT (4 dollars and 876 cents), and not 4876 USDT, while you created the request for the exchange in the amount of 4876 USDT. Transaction hash https://tronscan.org/#/transaction/414fc5696cb3840e396c40edc0920b46860fd2804924899322ee12140773cdfd
According to your previously created order in the HiExchange, you also transferred the amount of 2 dollars and 653 cents instead of 2653 USDT, transaction hash https://tronscan.org/#/transaction/5039fd087dbb7667dcc0bf664f5637ae213d454e9b07dca9c3805933fb6fae54.
In connection with the above, no violations were found on the xch_pMhImkelpI4fSsk order by the administration of the exchanger. Moreover, the receipt of 2650 USDT on the first application is regarded as unjust enrichment, what is unacceptable.
The claim is transferred to a neutral status with the possibility of commenting.
Best regards, BestChange administration.
We have already answered to you by e-mail. We will duplicate the information here.
Funds on the order xch_pMhImkelpI4fSsk at the HiExchange were transferred by you in the amount of 4.876 USDT (4 dollars and 876 cents), and not 4876 USDT, while you created the request for the exchange in the amount of 4876 USDT. Transaction hash https://tronscan.org/#/transaction/414fc5696cb3840e396c40edc0920b46860fd2804924899322ee12140773cdfd
According to your previously created order in the HiExchange, you also transferred the amount of 2 dollars and 653 cents instead of 2653 USDT, transaction hash https://tronscan.org/#/transaction/5039fd087dbb7667dcc0bf664f5637ae213d454e9b07dca9c3805933fb6fae54.
In connection with the above, no violations were found on the xch_pMhImkelpI4fSsk order by the administration of the exchanger. Moreover, the receipt of 2650 USDT on the first application is regarded as unjust enrichment, what is unacceptable.
The claim is transferred to a neutral status with the possibility of commenting.
Best regards, BestChange administration.
CommentRemove
Did not get my money after 72 hours. Each day they promised to fulfill order asap. Looks like fraud. Please, do not use it.
I did not expect, did not read comments of other users, just choose first exchanger in the list for paypal and got pain communicating with them.
Not sure why bestchange.com registered them.
Order number: z4q2
Tracking id: xch_xWWegVj8PYZg8jj
I did not expect, did not read comments of other users, just choose first exchanger in the list for paypal and got pain communicating with them.
Not sure why bestchange.com registered them.
Order number: z4q2
Tracking id: xch_xWWegVj8PYZg8jj
| Admin BestChange.com | January 29, 2023, 10:26 |
Hello!
We request the exchanger's administrator to respond to the user's complaint.
Best regards, BestChange administration.
We request the exchanger's administrator to respond to the user's complaint.
Best regards, BestChange administration.
| Admin HiExchange | January 29, 2023, 10:45 |
Hello Alex,
We're sorry for your bad experience and we understand your concerns. As you discussed with our 24/7 customer support, your order is going to be done through friends and family method since your account is not capable of receiving funds through our usual methhod mentioned in our terms. Ususally completing an order through friends and family method takes longer than usual and our customer support team has mentioned that to you through the live chat. We guarantee that you will receive your money. Please feel free to contact us regarding the details of your exchange.
Best regards
HiExchange
We're sorry for your bad experience and we understand your concerns. As you discussed with our 24/7 customer support, your order is going to be done through friends and family method since your account is not capable of receiving funds through our usual methhod mentioned in our terms. Ususally completing an order through friends and family method takes longer than usual and our customer support team has mentioned that to you through the live chat. We guarantee that you will receive your money. Please feel free to contact us regarding the details of your exchange.
Best regards
HiExchange
Claim solved
| Alex | January 29, 2023, 10:51 |
But it is already 3 days passed. "Takes bit longer" - means nothing. Paypal payment takes couple minutes to complete, $150 not so large amount for finding "broker" or so. I already asked to refund, even agree for -2% as described in your rules, but you still even do not refund money alway asking some time.
| Admin HiExchange | January 29, 2023, 11:00 |
Dear Alex,
We understand the frustration and apologize for the problem. We do our best to speed up your refund process and the 2% will not be deducted from your original amount. I have forwarded the matter to our financial team. We will keep you updated regarding the process. Feel free to contact our customer support if you had more questions.
Best regards
HiExchange
We understand the frustration and apologize for the problem. We do our best to speed up your refund process and the 2% will not be deducted from your original amount. I have forwarded the matter to our financial team. We will keep you updated regarding the process. Feel free to contact our customer support if you had more questions.
Best regards
HiExchange
| Alex | January 29, 2023, 12:21 |
OK, after raising case here. They did refund, so all ok now. Perhaps it is not fraud, but paypal transactions they do very slowly and do not inform you correctly.
cheers.
cheers.
CommentRemove
[Obscene and abusive language was removed by the monitoring's administration] couldn't do transactions to my PayPal account and don't want to give my money back. Please avoid any business with this company. I don't even know why they approved on bestchange, to be honest. Bestchange.Com please take them down as soon as possible.
[Obscene and abusive language was removed by the monitoring's administration]
[Obscene and abusive language was removed by the monitoring's administration]
| Trent | January 17, 2023, 18:59 |
They refusing to refund my money as they don't have access to the account anymore. They refuse any kind of cooperation. HiExchange support a worker named Jordi has been extremely unprofessional and unhelpful. They don't want to refund my money even though in Terms and Conditions not mentioned that they reserve the right to refuse a refund to their client. It's stated only that "please do not refund the amount without discussing it with our support team". Please Bestchange.com have some kind of influence on those Scammers to refund my money.
| Trent | January 17, 2023, 19:41 |
Customer support (Jordi) answered me following: "With all respect, we know how it will be done, we don't say we don't know how to do it, we can't and don't want to do it, it's not possible for us". It's clearly stating that they just don't want to give me a refund because they just don't feel like doing so. Disgusting, true behavior of Scammers that are sitting somewhere in Georgia or Istambul and trying to steal money from people.
| Admin HiExchange | January 18, 2023, 06:55 |
Dear Trent,
We're sorry for what has happened with yor PayPal account. Please note that what happened with your exchange is that PayPal has blocked your account. We have transferred the money to your account and you need to discuss the matter with PayPal in order to release your money. We always do everything in our power to help customers deal with potential issues happening. There are proofs of the transaction and we can provide BestChange with screenshots from our account that the money has been transferred to your account.
Best regards
HiExchange
We're sorry for what has happened with yor PayPal account. Please note that what happened with your exchange is that PayPal has blocked your account. We have transferred the money to your account and you need to discuss the matter with PayPal in order to release your money. We always do everything in our power to help customers deal with potential issues happening. There are proofs of the transaction and we can provide BestChange with screenshots from our account that the money has been transferred to your account.
Best regards
HiExchange
Claim solved
CommentRemove
Great company, great service. The screenshot part of the payment instructions was a bit confusing, and my payment got suspended at first, but I simply reached out to their support via the built in chat system and they got back to me in minutes and helped me sort it out. The screenshot they want is a screenshot of the transaction with BTC value. This exchange has everything going for them (non-KYC, 24/7 support, fair fees, good flowing website) will be a regular customer.
| Admin HiExchange | January 2, 2023, 09:42 |
Hello,
Thank you for trusting in HiExchange. We're glad that you had a good experience using our service. Hope to see you again on HiExchange.
Best regards
Thank you for trusting in HiExchange. We're glad that you had a good experience using our service. Hope to see you again on HiExchange.
Best regards
CommentRemove
I had a negative experience with this company as they seemed to prioritize their principles over the customer's needs. Despite sending the money and providing the transaction hash, they requested additional screenshots and ultimately returned the money with a 1.5% cut because they said the transaction hash was insufficient. I would advise others to avoid this company as it appears to be a [Obscene and abusive language was removed by the monitoring's administration].
| Admin BestChange.com | December 28, 2022, 04:38 |
Hello!
We request the exchanger's administrator to respond to the user's complaint.
Best regards, BestChange administration.
We request the exchanger's administrator to respond to the user's complaint.
Best regards, BestChange administration.
| Admin HiExchange | December 28, 2022, 09:47 |
Hello Luka,
We’re sorry for your experience. HiExchange always puts customers’ interests first and we try to be as cooperative as possible in many aspects. Unfortunately, due to security reasons, especially for the security of customer’s fund, we cannot approve a transaction just based on the transaction hash. As mentioned in our “terms” a proof of payment in the form of screenshot from the transaction is required to finalize the transaction.
Best regards
HiExchange
We’re sorry for your experience. HiExchange always puts customers’ interests first and we try to be as cooperative as possible in many aspects. Unfortunately, due to security reasons, especially for the security of customer’s fund, we cannot approve a transaction just based on the transaction hash. As mentioned in our “terms” a proof of payment in the form of screenshot from the transaction is required to finalize the transaction.
Best regards
HiExchange
Claim solved
CommentRemove
Good exchanger. Though now, the funds added manually. I received my TRX.
| Admin HiExchange | December 28, 2022, 09:48 |
Hello Elkhan,
We’re glad that our services met your expectations. Thanks for trusting us and hope to see you again on HiExchange.
Best regards
HiExchange
We’re glad that our services met your expectations. Thanks for trusting us and hope to see you again on HiExchange.
Best regards
HiExchange
CommentRemove
They are professional and their service is really fast and nice. I like their service very much. Thank you
| Admin HiExchange | December 7, 2022, 10:13 |
Dear Customer,
We're glad you enjoyed using our services. Hope to see you on HiExchange again.
Best
HiExchange
We're glad you enjoyed using our services. Hope to see you on HiExchange again.
Best
HiExchange
CommentRemove
I don't normally review services but this particular service was abnormally quick and being my 1st time using them i reached out to their support to enquire about expected times and they were quite responsive AND the transaction was done very quickly.
I can highly recommend them, which is rare in this field, keep it up folks!
I can highly recommend them, which is rare in this field, keep it up folks!
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CommentRemove
Been 2 hours no response
| Admin HiExchange | November 29, 2022, 06:45 |
Hello Ecchirealm,
Please contact our customer support via email or live chat so that we can solve your problem. We're onlone 24/7 and someone's always replying live chat request quickly. Please note that PayPal orders might take up to 48 hours to complete, as stated in our terms page.
Please contact our customer support via email or live chat so that we can solve your problem. We're onlone 24/7 and someone's always replying live chat request quickly. Please note that PayPal orders might take up to 48 hours to complete, as stated in our terms page.
Claim solved
CommentRemove
I made a PM-USDT transaction and had a problem related to my PerfectMoney account but Jordi from hi.exchange provided a very kind and helpful support.
After some hours the problem with PerfectMoney was solved and Hi.exchange completed the payment.
For this reason I leave this positive feedback, with special attention to Jordi for his patience and attention in helping me with the problem.
I certainly recommend Hiexchange.
After some hours the problem with PerfectMoney was solved and Hi.exchange completed the payment.
For this reason I leave this positive feedback, with special attention to Jordi for his patience and attention in helping me with the problem.
I certainly recommend Hiexchange.
0
CommentRemove
Hello,
I do not recommend this exchange because it changes the rates abusively, even after the order has been placed! I changed PerfectMoney to Advcash with the exchange rate of 1.0389 but they processed with 1.0526!
I do not recommend this exchange because it changes the rates abusively, even after the order has been placed! I changed PerfectMoney to Advcash with the exchange rate of 1.0389 but they processed with 1.0526!
| Admin HiExchange | November 20, 2022, 19:37 |
Hello Dmitrii,
Thank you for trusting HiExchange. We're sorry to hear that you have encountered problems with your exchange. Please be notified that the rate is always fixed after you place an order. There's and exception in cases where the order has been suspended or there has been a delay regarding the payment by the customer. Please contact our customer suppor, they will make it up to you if there has been any mistake on our side.
Best regards
HiExchange
Thank you for trusting HiExchange. We're sorry to hear that you have encountered problems with your exchange. Please be notified that the rate is always fixed after you place an order. There's and exception in cases where the order has been suspended or there has been a delay regarding the payment by the customer. Please contact our customer suppor, they will make it up to you if there has been any mistake on our side.
Best regards
HiExchange
Claim solved
| Dmitrii | November 20, 2022, 19:50 |
Support intentionally refused to make the necessary corrections!
CommentRemove
I exchange from USDT to payeer the service is so bad it’s slow and there website not good and I had to contact support also to done the order
| Admin HiExchange | November 8, 2022, 15:03 |
Hello Ahmed,
We're sorry that you're not satisfied with your order timing. Your order was done in 13 minutes after you have transferred USDT to our wallet. We're trying to improve ourselves and get better every day. We appreciate your feedback.
Best regards
HiExchange
We're sorry that you're not satisfied with your order timing. Your order was done in 13 minutes after you have transferred USDT to our wallet. We're trying to improve ourselves and get better every day. We appreciate your feedback.
Best regards
HiExchange
CommentRemove
Thanks for fast Exchange from Perfect Money to Payeer
0
CommentRemove
I used the exchange in the direction (BTC) -> PayPal USD. They sent me several transactions for the sake of 500 bucks and one of the 200 bucks transactions got stuck in hold, they said to wait, I'm waiting for more than 10 days, they check with the broker 3 times already and do not give me information. I do not give up and write again.
I offered to return the transaction to them so they could send it back to me, but I was told not to. What to expect and whether it's a scam - it's not clear, I'm ashamed in front of a partner to whom I sent and I'm wasting my time !!!
I offered to return the transaction to them so they could send it back to me, but I was told not to. What to expect and whether it's a scam - it's not clear, I'm ashamed in front of a partner to whom I sent and I'm wasting my time !!!
| Admin HiExchange | November 6, 2022, 12:12 |
Dear David,
We’re sorry that you have faced this problem. In some cases, PayPal decides to hold the received money for a period of 7 up to 21 days. This is a standard PayPal procedure that happens if the account is new or haven’t been used in a while. Such matters are out of control of the sender and in this case HiExchange. However, our team is trying their best to help and lift this hold from your account.
Best regards,
HiExchange
We’re sorry that you have faced this problem. In some cases, PayPal decides to hold the received money for a period of 7 up to 21 days. This is a standard PayPal procedure that happens if the account is new or haven’t been used in a while. Such matters are out of control of the sender and in this case HiExchange. However, our team is trying their best to help and lift this hold from your account.
Best regards,
HiExchange
Claim solved
CommentRemove
Direction USDT - Paypal USD In the rules of the exchange is written about 48 hours This is generally speaking is not normal, but okay. I honestly waited. The time has already expired. 3 whole days the money did not come. I appealed to support. Constantly promise to pay the money but do not pay - there are screenshots of correspondence. The money is not received
| Admin HiExchange | November 4, 2022, 08:32 |
Hello Pavel,
We sincerely apologize for the inconveniences. There has been a problem with the payments lately. We're working hard to tale care of the problem ASAP. We appreciate your truat in HiExchange and our team try its best to make it up to you. Please contact our support team for detailed information.
Best regards
HiExchange
We sincerely apologize for the inconveniences. There has been a problem with the payments lately. We're working hard to tale care of the problem ASAP. We appreciate your truat in HiExchange and our team try its best to make it up to you. Please contact our support team for detailed information.
Best regards
HiExchange
Claim solved
| Pavel | November 4, 2022, 09:14 |
I talk to your support every morning - it's useless - you don't pay money
Claim renewed
| Admin HiExchange | November 4, 2022, 15:43 |
Dear Pavel,
Please chek your account again and contact us if the money has not reflected in your account yet.
Best
HiExchange
Please chek your account again and contact us if the money has not reflected in your account yet.
Best
HiExchange
Claim solved
| Pavel | November 4, 2022, 15:57 |
The money came, but I recommend customers to think a hundred times whether to use the exchanger, which itself does not comply with its own rules
CommentRemove
Been exchanging on this site for awhile and I can say this site is among best exchange sites ever, a trusted site, that's all I need (and everyone else too, I believe)
But they used to have better exchange rate before, very competitive exchange rate but now is just normal rate like other sites, still looking forward for better exchange rate in the future
But they used to have better exchange rate before, very competitive exchange rate but now is just normal rate like other sites, still looking forward for better exchange rate in the future
0
CommentRemove
Tried to change Tether ERC20 to Paypal. Unfortunately, I had some issues with my Paypal account, so I requested to return the funds. The Guys returned the funds immediately after my request. I'd like to thank them for doing honest business and recommend others to use their services.
| Admin HiExchange | October 30, 2022, 10:32 |
Hello Russell,
We're glad you enjoyed using HiExchange. We really appreciate your feedback and doing our best to get better everyday. Hope we can finalize your exchange next time you're using HiExchange.
Best
HiExhchange
We're glad you enjoyed using HiExchange. We really appreciate your feedback and doing our best to get better everyday. Hope we can finalize your exchange next time you're using HiExchange.
Best
HiExhchange
CommentRemove
HiExchange exchange service's most popular directions for the last 30 days:
