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HiExchange exchanger

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Status: active HiExchange reviews: 03931174
Exchange rates: 3 Volet TS:
Reserve: $810 830 Perfect Money TS: 773.30
Age: 5 years 10 months WebMoney BL: 578
On BestChange: 4 years 4 months MyWOT rating: 3.0
Country: Turkey Forums:
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When creating a financial claim, please make sure that the exchange regulations specified on the website HiExchange have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:

  1. The regulated exchange period has not expired yet.
  2. The exchanger's regulations were violated. For example, the incoming transaction did not pass the AML check.

Be sure to indicate the exchange order number. It will help the HiExchange administrator resolve the problem more quickly.

If you didn't like the HiExchange's service and want to write about it, use the Comment review type.

* Order number:
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Add a comment:
George 82.216.148.* January 15, 2026 16:37
Perfect, works fast. Great service.
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Sundar 162.55.164.* January 9, 2026 17:15
Always received PayPal payments on time. Perfect option for PayPal payout.
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Martin 201.235.205.* January 5, 2026 03:11
Awesome Service!
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Kos 146.241.2.* January 4, 2026 15:39
Very nice service!
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Vitalii 92.40.175.* January 3, 2026 20:59
Very nice, happy to deal with HiExchange.
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Viktor Kravtsov 193.93.230.* December 30, 2025 17:13
Wery nice service! Using it often:)
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Alx 161.178.137.* December 29, 2025 15:26
I used the service for an exchange — I am completely satisfied with the service and recommend it for use.
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Vane 196.207.231.* December 28, 2025 22:14
Meilleur application.
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Safwan 103.242.20.* December 27, 2025 08:31
Best exchanger, fast & polite. Trustworthy.
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Jeremy 45.170.47.* December 23, 2025 01:54
Esta chevere me soluciona todo.
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Zeyad 198.98.61.* December 22, 2025 19:12
Just completed another ~330$ conversion. Great service.
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Kiki 66.42.38.* December 20, 2025 22:13
Great exchanger, did several transactions.
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Yashvir Gaming 102.113.207.* December 20, 2025 19:46
PPUSD
PayPal USD
Good and fast, thank you.
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Zeyad 102.44.187.* December 19, 2025 16:56
Completed within 4 hours. Great Service. Thank you.
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User 83.99.198.* December 18, 2025 19:20
Good and fast, thank you.
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Vitalii 92.40.175.* December 10, 2025 21:45
Used 2 times, both are ok
Thanks for good service!
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HiExchange admin December 11, 2025 07:34
Hello Vitalii,

Thank you so much for the positive comment. We're glad you're happy with our service.
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Evgeniy 104.28.130.* December 3, 2025 11:35
I don't recommend it to anyone! you can use this bastard exchanger if you want to wait for your money for 10 hours or more

they write on the site that they change ysdt to paypal within a few minutes, then they drop some text that no one reads and say 1-24 hours

i chose this exchange only because it says that the exchange will be fast, what in the end? i've been waiting for more than 10 hours!

the website's paypal section states that the exchange takes place within minutes, but then they say something completely different (24 hours).

I think they're misleading about the fact that it takes a few minutes to write, and they're letting a lot of people down. It's just that not everyone writes reviews, and by the way, i'm the only one who does. Let them write the truth on their own websites, honestly and honestly, not lies.

No, you weren't clear on your crappy exchange website. You're just being stubborn. You just admitted that the landing page says payment processing takes a couple of minutes, and that's exactly what you meant: the entire process takes a couple of minutes. And then your crappy assistant, who gets up at 11 am, deigned to reply to me on wednesday (i sent my request at 4 am). Why do you have a 24/7 sign on your website? that's not true. Your people wake up at lunchtime in the middle of the week, which means you don't have much work, because it's unlikely that many people will work with such a pittance. And what did your assistant respond to? it turns out he's the representative of your shitty service, the one who meets people first. He sent me a link to some text located who knows where on your crappy website (even though everyone understands that this information should be at the top in bold, but you hid it, and no one reads it). So, i think even the mentally retarded would immediately understand where you're getting such negative reviews from roman and, for example, from me. Good advice for the future, man. That message about 24 hours should have appeared right away, not 10 hours later from your worthless assistant. This text should be at the top, something like "exchange time from 1 to 24 hours." You yourself indicated on your website that the exchange will take a couple of minutes, but you hid the main text about 24 hours somewhere far away! and then you point this out to people and take advantage of it, holding other people's money longer and making money on it, justifying it with clever tricks, inventing and explaining various reasons for so long. You think you're the smartest? i eat people like you for breakfast! i told you i can't wait and asked for my usdt back. What are you telling me in the text above? that you sent part of it to paypal? you're a complete lie. I don't understand how bestchange let you in here? and how are you doing such a terrible job? my wallet is empty. Can you give me your phone number and address? i'll personally come anywhere in the world and explain to you in simpler terms who and what you are. I quickly returned the money i sent. Other people could have done this for me faster. You're useless, your service is crap.
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HiExchange admin December 3, 2025 11:43
Hello Evgeniy,

You order is "Done" and the payment has been made.
Evgeniy December 3, 2025 11:45
They didn't tick the box "sending to friends or relatives" and I received 80 euros less than it should have been. Hidden fees, be careful! Worst exchange.
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Kar 78.158.1.* November 26, 2025 23:18
Good and fast.
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HiExchange admin November 27, 2025 10:11
Hello Kar,

Thank you for Choosing HiExchange. It is a pleasure to have you with us!
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Alex 93.38.67.* November 6, 2025 16:53
According to the information available, the exchanger has no financial obligations to this user
I don't recommend it. I waited a long time for the PayPal transfer, but the money arrived 50% blocked because this exchanger made it look like I was the seller. Now I don't know how to get the money back, or do they have to somehow confirm in PayPal that they received the order?
I wish I had contacted you.
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HiExchange admin November 6, 2025 17:04
Hello Alex,
Unfortunately, your PayPal transaction requires confirmation. Please remain in touch with our support team as they will handle your order and sort out the issue by tomorrow.
Claim solved
BestChange admin November 6, 2025 17:39
Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.
Alex November 6, 2025 17:53
184 usd They're blocked. When I receive them, I'll be happy to confirm that all funds have arrived.
Claim renewed
HiExchange admin November 6, 2025 18:53
Dear Alex,

We need to confirm your PayPal payment but PayPal will not allow us to do that for now. We will be able to confirm in approximately 14 hours. We do apologize and you will be compensated for this issue.
Claim solved
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Roman 37.27.71.* August 25, 2025 12:05
Issue has been successfully resolved by the exchanger's administration
According to the information available, the exchanger has no financial obligations to this user
Good afternoon. Or rather, not so good for me anymore. It has been more than 24 hours since I transferred my money to you, and I still have not received what I paid for. This situation is absolutely unacceptable and goes far beyond any reasonable standards of decency. I expect this issue to be resolved immediately.

P. S. I was exchanging USDT trc20 to PayPal EUR. In the support chat on their website, I am constantly being given excuses instead of real assistance.

P. S. S. And for the past several hours, they have been completely ignoring me in their support.
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HiExchange admin August 25, 2025 17:21
Hello Roman,

We are very sorry for your experience. Please be patient as we have put your order as top priority. It should be done in a few hours maximum. Our support team will compensate this issue by sending you an exclusive discount code.
Claim solved
BestChange admin September 6, 2025 15:10
Hello,

According to the exchange service, the order has been completed. Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.
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Roman 171.6.245.* August 10, 2025 04:02
Not good.
I changed USDT to Paypal USD. When I already sent money, exchager told me there was a hidden commission of 4%. And 2% fee if I want to get my money back. I said: okey, let it be 4% commission. The sum was $522. 522-4% = 501. But they sent me $491.
So, first trouble was hidden commission. Second trouble is 10 dollars stolen. Small lie is still lie.
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HiExchange admin August 10, 2025 07:02
Hello Roman,

Naturally, refunding a PayPal order will have the normal 4% fee which is charged by PayPal. Let's simplify the math, you paid 500 USDT. Then after the refund and all that, you received $491. Subsequently, all that you lose in transaction fees is $9.
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Abdirahman Mohamed Bellow 105.161.17.* July 27, 2025 18:57
Personal data was removed by the monitor's administration
According to the information available, the exchanger has no financial obligations to this user
I placed an exchange order on HiExchange from Tether TRC20 (USDT) to Moneygo USD, and completed the payment immediately. I even received a confirmation email from HiExchange stating that the deposit was received. However, it’s been over 3 hours and my order is still stuck in “pending” status.

I’ve tried reaching out to support but haven’t received any helpful response so far. This delay is disappointing, especially for a crypto exchange that should process transactions quickly. I hope this issue is resolved soon, but based on this experience, I cannot recommend HiExchange at the moment.

Tracking ID: ***
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HiExchange admin July 27, 2025 19:03
Hello Abdirahman Mohamed Bellow,

We're sorry for the delay in your order. I am following up on your transaction and will notify you via email as soon as possible.
Abdirahman Mohamed Bellow July 27, 2025 19:28
Still I didn’t receive email.
BestChange admin July 28, 2025 12:32
Dear Abdirahman Mohamed Bellow,

According to the information we have, the situation has been resolved. Please confirm this fact.

Kind regards, BestChange administration.
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User 173.239.196.* July 19, 2025 08:59
According to the information available, the exchanger has no financial obligations to this user
It's been 14 hours, the order still show pending. I have paid the order 14 hours ago and there has been no confirmation, nor received the PayPal.

There should be some confirmation that you have received the funds and when I will get my funds.
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HiExchange admin July 19, 2025 09:07
Hello dear customer,

Sorry for the inconvenience, we're having some technical difficulties in our order processing. We're expecting the issue to be resolved in a few hours.
Claim solved
User July 19, 2025 17:15
Still waiting.
HiExchange admin July 19, 2025 17:18
Your order is processing now. Our team will make the payment within the next few hours. I contacted our team and asked them to compensate for the lost time. Once again, sorry for the delay.
User July 19, 2025 17:29
Thanks, I will wait. Just not a great experience first time using the exchange. I hope if I exchange again, the process is quicker.
Claim renewed
User July 19, 2025 17:35
Appreciate the quick replies here though. Wish the team responsible for exchanging were also sincere and quick.
HiExchange admin July 19, 2025 17:44
Sadly, the temporary technical difficulties have been challenging for our exchange team. We value our customers and do our best to handle transactions as fast as possible. I sincerely hope we can make it up to you in the future. Nonetheless, we are currently doing our best to deal with your issue.
Claim solved
User July 20, 2025 08:25
I have received the money, but nothing extra as suggested by the support here. Thank you.
HiExchange admin July 20, 2025 08:35
Hello,

I sent you an email with an exclusive discount code. Thank you for being patient.
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Shaun Smit 102.66.76.* July 13, 2025 15:38
This is a company true to it words. My claim was resolved within a few hours. If I could've given a 5* for Support and Service I would. Job well done!
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Igkkl 46.166.171.* July 12, 2025 09:31
Issue has been fully resolved
According to the information available, the exchanger has no financial obligations to this user
USDT TRC-20 to PayPal
It’s already been 17 hours and the transaction is still showing as “processing.”
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HiExchange admin July 12, 2025 09:38
Hello Igkkl,

PayPal transactions can take up to 24 hours as per our policy. I am personally following up on your order. It should be done as soon as possible.
Claim solved
HiExchange admin July 12, 2025 09:51
Igkkl, Your order is now processed and your payment has been sent. Thank you for choosing HiExchange.
BestChange admin July 12, 2025 09:53
Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.
Igkkl July 12, 2025 16:10
Confirm.
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User 154.209.139.* July 10, 2025 18:49
Never paid me after 2 hours of waiting.
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HiExchange admin July 10, 2025 18:52
Hello dear customer,

We're sorry to hear that. Please get in touch with our customer support team. You can use the LiveChat on our website or send us an email at: [email protected]
User July 10, 2025 18:53
I cannot contact anyone on site, its says that there is no people online.
HiExchange admin July 10, 2025 18:55
In that case, please send us an email. Our team will answer immediately
User July 10, 2025 19:02
It is not, im still waiting for money and answer.
HiExchange admin July 10, 2025 19:14
Please check your email now, our representative Aaron sent you an email
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Vlad 192.121.16.* June 16, 2025 10:59
Not work now.
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HiExchange admin June 16, 2025 11:35
Hello Vlad,

Sorry for the inconvenience, Your order is now being processed.
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Ayalew 154.159.238.* June 1, 2025 10:30
Hiexchange fast reliable and supportive network. Thank you Hiexchange team.
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HiExchange admin June 3, 2025 06:11
Hello Ayalew,

Thanks for being a part of our community. Your positive feedback matter a lot!
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Ahmed Alaa 102.189.62.* May 16, 2025 02:59
Best exchange ever, and they refund fast too (vouch 1,100 USD) THANKS.
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HiExchange admin June 3, 2025 06:09
Hello Ahmed Alaa,

We're so glad that you had a pleasant experience. Hope to have you back soon!
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Me 172.225.36.* March 24, 2025 10:38
According to the information available, the exchanger has no financial obligations to this user
3 hours passed so far! i need speed. that why im using some of those exchangers.

i dont know whats going on with the most services here. 21st century so far but mostly exchangers r doing with a snail speed. why BC admin do not do anything with that?
lately they were with the good speed, but now its too slow.

1. hiexchange support answers bot like.
2. The chat support is being rude in their responses.
3. During the exchange, it wasn’t indicated that the transfer would take up to 24 hours or longer. Am I really supposed to read everything on the website and search for where this is mentioned?
Why isn’t there a notification before making the transaction, and only after the transfer does the chat support inform me that I was supposedly supposed to have read something?!
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Me March 24, 2025 10:51
After feedback they sent me the money? why it took 2 minutes instead of 3 hours?
HiExchange admin March 24, 2025 11:37
Hello Me,

Thank you for using HiExchange. We're sorry that you didn't have a positive exchange experience. However, PayPal transactions are inconsistent regarding time. Sometimes it would take longer for the transaction to settle. We do notify our customers about transaction time in the first step. It is a one-line of text that appears on the exchange box and we strongly advise our customers to read it. In terms of support, I have personally read the chat log and have not seen any rude messages from HiExchange support.
Claim solved
Me March 24, 2025 14:22
Too many lies.
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Shalva 79.103.173.* February 23, 2025 10:45
They are the best. Communication 100/10, the guys help with everything and work quickly, I recommend it to everyone.
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Victor 93.217.42.* February 21, 2025 20:21
Very good and fast exchange.
I waited 20 min only.
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HiExchange admin February 21, 2025 21:26
Hello Victor,
We are happy that you had a pleasant experience! Thank you for your positive feedback.
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Igor 186.18.84.* January 26, 2025 19:35
I have made a payment, just after creating but funds not received and my order was canceled.
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HiExchange admin January 26, 2025 19:57
Hello Igor,
Thank your for choosing HiExchange. Your order was not cancelled and your payment has been successfully made. you can view your payment confirmation on your dashboard or via your track ID
Claim solved
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Anna 212.142.83.* January 17, 2025 11:52
Exchanged ETH to PayPal EUR without problems. Thank You!
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HiExchange admin January 20, 2025 06:31
Hello Anna,
We are glad that you had a pleasant experience! Thank you for your kind feedback.
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