HiExchange exchanger

Hello Roman,

We are very sorry for your experience. Please be patient as we have put your order as top priority. It should be done in a few hours maximum. Our support team will compensate this issue by sending you an exclusive discount code.

Hello,

According to the exchange service, the order has been completed. Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

Hello Roman,

Naturally, refunding a PayPal order will have the normal 4% fee which is charged by PayPal. Let's simplify the math, you paid 500 USDT. Then after the refund and all that, you received $491. Subsequently, all that you lose in transaction fees is $9.

Hello Abdirahman Mohamed Bellow,

We're sorry for the delay in your order. I am following up on your transaction and will notify you via email as soon as possible.

Still I didn’t receive email.

Dear Abdirahman Mohamed Bellow,

According to the information we have, the situation has been resolved. Please confirm this fact.

Kind regards, BestChange administration.

Hello dear customer,

Sorry for the inconvenience, we're having some technical difficulties in our order processing. We're expecting the issue to be resolved in a few hours.

Still waiting.

Your order is processing now. Our team will make the payment within the next few hours. I contacted our team and asked them to compensate for the lost time. Once again, sorry for the delay.

Thanks, I will wait. Just not a great experience first time using the exchange. I hope if I exchange again, the process is quicker.

Appreciate the quick replies here though. Wish the team responsible for exchanging were also sincere and quick.

Sadly, the temporary technical difficulties have been challenging for our exchange team. We value our customers and do our best to handle transactions as fast as possible. I sincerely hope we can make it up to you in the future. Nonetheless, we are currently doing our best to deal with your issue.

I have received the money, but nothing extra as suggested by the support here. Thank you.

Hello,

I sent you an email with an exclusive discount code. Thank you for being patient.

Hello Igkkl,

PayPal transactions can take up to 24 hours as per our policy. I am personally following up on your order. It should be done as soon as possible.

Igkkl, Your order is now processed and your payment has been sent. Thank you for choosing HiExchange.

Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

Confirm.

Hello dear customer,

We're sorry to hear that. Please get in touch with our customer support team. You can use the LiveChat on our website or send us an email at: support@hi.exchange

I cannot contact anyone on site, its says that there is no people online.

In that case, please send us an email. Our team will answer immediately

It is not, im still waiting for money and answer.

Please check your email now, our representative Aaron sent you an email

Hello Vlad,

Sorry for the inconvenience, Your order is now being processed.

Hello Ayalew,

Thanks for being a part of our community. Your positive feedback matter a lot!

Hello Ahmed Alaa,

We're so glad that you had a pleasant experience. Hope to have you back soon!

After feedback they sent me the money? why it took 2 minutes instead of 3 hours?

Hello Me,

Thank you for using HiExchange. We're sorry that you didn't have a positive exchange experience. However, PayPal transactions are inconsistent regarding time. Sometimes it would take longer for the transaction to settle. We do notify our customers about transaction time in the first step. It is a one-line of text that appears on the exchange box and we strongly advise our customers to read it. In terms of support, I have personally read the chat log and have not seen any rude messages from HiExchange support.

Too many lies.

Hello Victor,
We are happy that you had a pleasant experience! Thank you for your positive feedback.

Hello Igor,
Thank your for choosing HiExchange. Your order was not cancelled and your payment has been successfully made. you can view your payment confirmation on your dashboard or via your track ID

Hello Anna,
We are glad that you had a pleasant experience! Thank you for your kind feedback.

Dear Danylo,

We apologize for falling short of your expectations during your exchange with us. Your order was completed slightly beyond the 24-hour timeframe we promised. We sincerely regret the delay and hope to serve you again on HiExchange soon.

Best regards,
HiExchange

Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Dear Customer,

Thank you for your feedback. We would like to clarify that from the very first step of PayPal orders, we have indicated that PayPal deducts a percentage of the sent amount as their fee. This fee may vary between 2% and 6%, depending on PayPal’s policies.

If you have any further questions, our support team is available 24/7.

Best regards,
HiExchange

According to the bestchange rules and terms and conditions for exchangers, you must issue the final amount to the client in the order.
or have a mark that an additional commission is charged. how can I get the exact amount to my account if you have a difference of 2 to 6%?

Hello, dear user.

Please note that on the monitor page for the direction you specified ( https://www.bestchange.com/tether-trc20-to-paypal-euro.html ), there is a warning about the PayPal payment system commission: https://bc.to/EZfxOV

Sincerely, administration of the BestChange exchanger monitor.

Hello, dear bestchange. So, how many usdt i need to send for receive 1000 euro?:) if commission from 2 to 6%?
Also support told me, that pp gives 50 usd comision, but they got from me 50 euro:)

Dear John,

Unfortunately we cannot say for certain that how much USDT will give you 1000 PayPal EUR since PayPal does not provide a clear statement on how much commission they deduct from the transaction. PayPal deducts the commission in the currency that has been transferred to your account. In your case, you have received PayPal EUR so the commission is deducted in Euros.

Best regards,
HiExchange

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

Hello dear customer,

We're apologize for not getting back to you quicker. Our customer support team was experiencing heavy loads at the moment you sent your support request. We believe that you have already got in contact woth our support team. Please do not hesitate to contact us if you have any further questions.

Best regards,
HiExchange

Judging by the reviews about the envelope on PayPal there are blocking it, I hope this will not happen and everything will be fine.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Lila,

We're sorry if you have faced issues regarding your order. We'll review your order and transfer to you the remaining amount if there has been an issue in the calculations. We will be in contact with you and let you know about the outcome soon. Thank you for you patience and understanding.

Best regards,
HiExchange

I will wait for the remaining amount still you transfer to me.

Dear Lila,

We reviewed your order and the rates for PM to USDT at the time of your order. The amount you have received, 92 USDT, is correct. You can contact our customer support team for more information.

I am also bestchange exchanger, and I only choose the best exchange rate that ranks first. Today, the PM-USDT exchange rate has always been 100:96. If you were not 100:96, I would not choose you. Who choose 100:96 instead of 100:92? who would be foolish? Don't think everyone else is stupid! Although it's only 4 USDT, your behavior of posting less is ***. I won't retract this negative review until I receive the correct $96, otherwise I will contact Bestchange as an old partner and tell them that you are a scam exchanger. This is the first time I saw a exchanger send small amount not according order rate on Bestchange. Unbelievable.

Dear Lila,

We have sent you a request by email. Please provide an answer.

Sincerely, administration of the BestChange exchanger monitor.

Dear Lila,

We reviewed your order and everything seems to be correct regarding your order and the payment you received.

Best regards,
HiExchange

Hello Robin,

Thank you for using HiExchange. We're sorry to see you had problems woth your order. First of all, we have clearly stated that PayPal orders will be sent through "for goods and services" method. However the blockage is caused by PayPal, our customer support team has sent you the instructions on how to refund the received amount so that we can refund your USDT back to your wallet. Please follow the instructions for refunding the amount you have received in your PayPal account.

Best regards,
HiExchange

Dear Iuliia,

Thank you for your feedback. We're glad to hear that you're satisfied woth our service. We try to get better everyday to be able to provide you with better experience.

Best regards,
HiExchange

Https://gyazo.com/540ff78af3c4c36730839e851f896b19.

The website deceived me.

He initially made a rate of 1,032 and I immediately ordered and paid, within a few minutes my history changed the rate and he sent perfectmoney with a small amount

I was cheated.

Please center me, I want my money back
i will send them perfectmoney

they are rubbish websites!

From a rate of 1.032 it changed to 0.9854
that's a crazy thing.

Https://gyazo.com/24daca34fea320d76260fd98d831422f.

Https://prnt.sc/j1BXaI3GOw4w
https://prnt.sc/T3cHIfP8NUYI
https://prnt.sc/GkFnnnSEJzNB
https://prnt.sc/r_Ok0LKmOmLT
https://prnt.sc/PR6WlHfuR52M

look at this chat, this is the first time I've experienced this

I feel safe with other websites.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Dear Mustakin Nur,

We're sorry if you feel your final order amount is not correct. We will review the order details and our customer support will get back to you as soon as possible.

Best regards,
HiExchange

I keep waiting.

Dear Mustakin Nur,

We'll get back to you as soon as possible. Thank you for your patience.

I keep suing you until you send the correct amount.

Long time.

Hello, how?

Dear Mustakin,

Dear Mustakin,

We reviewed your order. There has been a problem in our rates file the moment you placed your order and the amount is been calculated by mistake. We take full responsibility and transfer you the difference today. We're sorry for the inconvenience. Thanks for your patience. You'll receive your money as soon as possible.

Best regards,
HiExchange

Send it immediately.

Dear Customer,

The additional amount has been transferred to your account.

Best regards,
HiExchange

Dear Natasha,

We're sorry to hear that our service could not meet your expectations. Please contact us via email or live chat so that we can find out if there has been any mistake regarding your order. HiExchange always transfers the exact same amount that is calculated through our exchange box. There's an exception for PayPal funds where we can't be sure how much PayPal deducts from the amount we send to our customers account. This PayPal commission could be between 3 to 6 percent and it is clearly stated in the first step of exchange on our website.

Best regards,
HiExchange

This is a big lie
I work with other sites and the same specified amount is credited to my paypal account without deduction.

Dear Natasha,

We ask you to refer to our website homepage and carefully review first step of PayPal order. We have mentioned that we exactly send the amount mentioned in the "We Send" section but PayPal deducts 3-6 percent of the sent amount.

It is possible that our other colleagues transfer to PayPal accounts using "Friends and Family" method. This way, PayPal does not deduct any commission. Unfortunately we cannot use this method.

Best wishes,
HiExchange

Hello Andrdias,

We're sorry to hear that you had problems with your transaction. I got in touch with our financial team and it seems like your amount has been refunded successfully. We couldn't completely understand what's the issue here. Please contact our 24/7 support and we'll take care of the problem as quickly as possible.

Best regards,
HiExchange

I always exchanged with you by bank transfer and there were never any problems and this time there was an error, I don't know why!? I need to exchange my money for bank transfer as I always did, resolve this error, it's not mine, it's yours.

Employee Linda is the most unprofessional employee you can ever meet. Rudeness, unwillingness to help and all the most negative traits are collected in the support of this service. The service charges a 2% commission for returning funds within 10 minutes, as a result, I have been waiting for an hour and have not received any clear answer. I really hope that in the morning, with the assistance of BestChange, the process will go at least a little faster. I do not recommend anyone to deal with this service.

Hello Timothey,

We apologize for any inconvenience caused regarding your recent order. Following your request, our finance department has processed a full refund.

Please note that transaction fees typically incurred during refunds are not covered by HiExchange; these fees are passed through from the payment systems used and are not benefiting our exchanger.

During your refund process, we encountered a delay with the transaction confirmation due to an issue with one of our wallets. To ensure you received your refund quickly, our customer support team decided to process the refund from an alternative wallet. Consequently, you have received two refund payments from both wallets.

We kindly ask that you respond to our customer support email to arrange the return of the additional funds.

Thank you for your cooperation and understanding.

Best regards,
The HiExchange Team

Hello Bogdan,

Thank you for your feedback. I just want to mention that only PayPal orders might take up to 24 hours due to the nature of the destination currency. We have clearly annouced this priod for our PayPal orders in step 4 before finalizing the order. Although most of the PayPal orders will be done quicker than what we have mentioned. Plus all other orders will be done in matter of minutes.

In case of a refund, since refunding your funds occur network fee, if the refund is requested by the customer then a transaction fee will be deducted from your original amount. Please note that if in any case HiExchange cannot complete your order, we take full responsibility and refund your amount in full.

Our 24/7 live support (human support not robots) is always there to assist you in any way possible.

Best regards,
HiExchange

Dear Ajmathullakhanshayee,

Our customer support team is in contact with you at the moment to resolve the issue. The amount you have sent is different from the amount you have sent to our wallet. This has resulted in the value of your exchange to be under $1 which is way under our minimum order amount. Please keep in touch with our customer support team if you have any additional proof of payment that is equal to your order amount.

Best regards,
HiExchange

Very poor service 1 hour gone.

Dear Valued Customer,

We apologize for the inconvenience caused by the current technical issue. Please be assured that our team is working to resolve this matter as quickly as possible. We want to reassure you that our 24/7 support team is on hand to ensure the safety of your funds and to assist you throughout this process. Thank you for your patience and understanding during this time.

Warm regards,
HiExchange Team

This is very bad service.. I need my Money now.. Or refund me.

Dear Ahmed,

Please reply our customer support email. Your funds will be refunded as quickly as possible. We apologize for the inconvenience. Thank you for your understanding.

Best regards,
HiExchange

Request send..please refund me soon.

Got my refund..
But This is Very poor experience.. Pls avoid this site.

Dear Valued Customer,

We apologize for the inconvenience caused by the current technical issue. Please be assured that our team is working to resolve this matter as quickly as possible. We want to reassure you that our 24/7 support team is on hand to ensure the safety of your funds and to assist you throughout this process. Thank you for your patience and understanding during this time.

Warm regards,
HiExchange Team

Ca anyone eat apologies you destroyed my precious client who will make him to do further deals with me.

Dear customer,

We understand your frustration and your claim and we're sorry for the problem. Your funds will be refunded. Please reply to our customer support email to receive your refund. Thank you for your understanding.

Best regards,
HiExchange

I still not received the fund and what I will do for sorry I asked can you make my client to do business more with me?

Dear Sirajuddin,

Unfortunately we cannot make commitments about a third-party, as our transactions on HiExchange are strictly between our customers and us. We sincerely apologize for any inconvenience the technical issue may have caused you. Please understand that matters pertaining to your personal business are beyond our control. Thank you for your understanding.

Best regards,
HiExchange

I'm shocked because of your poor service I already lost my client and 100 usd can you make me it back? What is sorry mean? I hate this type sorry.. You destroyed my everythings and now you said simply sorry if you can't manage exchange so go home and don't destroy precious people. No one have waste time to wait for you all day.

Very poor service 1 hour over.

Dear Valued Customer,

We apologize for the inconvenience caused by the current technical issue. Please be assured that our team is working to resolve this matter as quickly as possible. We want to reassure you that our 24/7 support team is on hand to ensure the safety of your funds and to assist you throughout this process. Thank you for your patience and understanding during this time.

Warm regards,
HiExchange Team

Request send..please refund me soon.

I have sent you USD theater and I have given you the same address for refund but till now there is no processing but why.

Worst service in the world
I would request everyone not to use this.

Dear Valued Customer,

We apologize for the inconvenience caused by the current technical issue. Please be assured that our team is working to resolve this matter as quickly as possible. We want to reassure you that our 24/7 support team is on hand to ensure the safety of your funds and to assist you throughout this process. Thank you for your patience and understanding during this time.

Warm regards,
HiExchange Team