PayExchanger exchanger

Hello Ruslan,

Ruslan, Sorry for tue delay but your payment with Sepa instant was failed and then bank accept regular SEPA transfer which normally doesn’t credit on weekends but its successfully sent from our side. You will receive it during working hours, banking system and working process are out of our control. Also you didn’t bother to contact us before posting here, so we could have helped you or explain you.

Dear PayExchanger team,

Thank you for your response, but I find it unacceptable.

I initiated an exchange via SEPA Instant, expecting instant delivery as advertised. Instead, the funds were delayed without notice, and then I discovered on Saturday that the status was changed to "Paid" — again, with no confirmation or explanation.

Your message says the Instant transfer "failed" and was replaced with a regular SEPA. This substitution was made without my consent or prior notice, which is highly unprofessional. As a client, I should be informed immediately if the payment method changes — especially if this means significant delays.

I also ask you to reflect on your service communication and transparency. Clients deserve clear, timely updates — not silence and post-factum explanations.

Looking forward to your reply
Best regard.

Ruslan, We have no control over bank transfers when banks hold or delay a transfer due to security or compliance issues. Depending on amount and country sometime bank automatically select and automatic Instant transfer to manual one.

Funds received, but the experience was unacceptable.
The transaction to Revolut took over 6 hours — way too long for a service handling financial operations.
Support was completely unresponsive the entire time: no replies in tickets, no answers on Telegram.
You really need to work on your service quality and communication speed.
I received the money, but the delay and silence left a very bad impression.

Hello Ihor,
Bank Transfers are verified and processed manually so standard time is 1 hour to 12 hours. Thank you

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

The administration has not responded to any messages so far. The mood is terrible and the amount is not small 6300$

Hello Yuliana,
Your payment was sent instantly automatically and I see the payment was rejected and returned back which is possible reason of providing wrong payment information or using someone else account with your name. Please reply to our email to fix the problem directly. Thank you

Dear Yuliana,

Based on the information we have, your request has been completed. Please confirm the receipt of funds from the exchanger's administration.

Sincerely, administration of the BestChange exchanger monitor.

I've just got paid, so NO SCAM there. Hope they will better their support team tho.

Hello dear customer,
Bank transfer are not automatic most of the time, order was done

Okay, this is getting extremely strange already.

3rd exchange = 3rd delay.

No other further verification is needed, 2nd time the exact same exchange from the exact same account (Revolut EUR).

No auto payment after I paid the order, and support is silent (live chat, telegram).
More than 16hr still "in pending".

There are no working business hours at the website, so I guessed it was 24/7, but in fact it's not.

16416.

Resolved.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello,
This user is probably linked with a hacker or some similar activity. He was able to exploit our system and took 695.36 EUR extra and when we found it, we stopped his payment and explain him the situation and offered full refund of all orders and we will bear all the fee but he did not agreed. Lastly he agreed with us by getting all exchange orders calculated with zero our fee and we paid him 100 EUR extra and in total about 193 EUR we give him extra as we discount him 93 EUR fee.

He is a liar, after coming into agreement and taking this money he is posting fake reviews. His money for on hold during this conversation to agree on something which took few days and he said one year?

Money was on hold on Dec 30, 2024 and solved in next few days, so you see year changed and he is trying to confuse people by mentioning next year. NOW user can imagine what kind of person is this.

We are going to take legal action and also we will publish a post publicly with screenshot to explain facts.

PayExchanger called me a liar, BUT:

- The rate I found on Bestchange was not my fault or mistake, but PayExchanger team's. It was clearly marked on their site as "Low Fee."
- There is no mention of frozen customer funds or recalculation due to USING PayExchanger SERVICE in their Terms and Conditions.
- These orders were processed manually.
- I have provided proof that your rate was not unique in the market, and I have seen even better rates elsewhere.
Given the above, the responsibility here lies entirely with PayExchanger.

So they just took 720 USDT from the money I sent them to exchange and sent me back minus these money because they think made a wrong currency rate.

So I just paid 720 USDT for their internal team's mistake.

Dear Customer,
Before explaining further, you did not lose anything, we still Paid you extra to stop Blackmailing us, you accepted 100 EUR and then violated agreement. Also we offered you full refund which you not accepted as you still received some good money extra.

Now related to problem. It is a violation of contractual and equitable principles to retain funds that were mistakenly transferred to you due to an error. Under European law, specifically Article 6.237 of the Lithuanian Civil Code, unjust enrichment is prohibited, and recipients of mistakenly transferred funds are obligated to return them. This principle ensures fairness and prevents individuals from profiting at the expense of others’ errors.

In industries such as ours, even in cases of system exploitation or errors, the standard practice is to return undue gains. Ethical participants, including users and even hackers, typically report vulnerabilities in exchange for rewards like bug bounties. Failure to do so may lead to legal consequences, including criminal liability for fraud or unlawful enrichment, as outlined in Directive 2017/1371/EU on the fight against fraud to the Union’s financial interests by means of criminal law.

I sent you 3380 USDT to exchange.
After you found some of you team made an internal mistake for a few cents, you force me to pay this difference. BUT the rate was average on the market.

You sent me back 2765 USDT. It is less 720 USDT.

So I can't say that I lost nothing.

Dan, of course you lose nothing and get paid extra. If you feel you lose money, why did't you accepted a full refund option where we cover all transactional fee?

We are still ready to offer you full refund TODAY, return all the EUR and we return you all the USDT you paid. As we don't want our customers to lose money.

Hello Ramil,
Your transfer is on error status by our banking partner, we already contacted them to solve this, you will get a refund if money can not be transferred to the card.

How long is this gonna take?

Ramil, due to weekend its taking longer then expected. Please contact support if you can't wait and need a refund or want to get paid to alternative ways like Wise, Revolut, Advcash etc.

Your customer service takes a very long time to respond and is not specific, If you are in contact with them, tell them to return my ETH.

Eth come back THX.

Hello Steve,
Thank you for your kind feedback.

Currently the user is trying to force me to do KYC and is refusing to give me a refund without it. If KYC was needed it should have been said when I initiated the exchange, now they're refusing to give me my money because I don't have access to a camera to take the kyc pictures.

I've provided them with everything I can including old photos from past verifications, paypal info, a bank statement, social media links and they are still refusing my refund.

Chat Transcripts:
Conversation started on: Thursday, June 06, 2024, at 12:31 (GMT+0)

[12:32] Customer Support: Welcome to our site, if you need help simply reply to this message, we are online and ready to help.
[12:57] V1717677096271846: Email: REDACTED
[12:57] V1717677096271846: Hi, I sent the funds but it hasn't registered that I did
[12:58] Pay has joined the conversation
[12:58] V1717677096271846: https://usdt.tokenview.io/en/address/TAUcd3JbJg1fxoAVdxrKe9betLodzHbFaE
[12:58] Pay: Hello, Thank you for contacting Pay Exchanger How may I help you
[12:58] V1717677096271846: Transfer ID:
10423
[12:58] Pay: Please hold on for a moment we are checking, Thanks
[12:59] V1717677096271846: ok
[13:03] Pay: Your payment is not received yet
[13:03] V1717677096271846: https://usdt.tokenview.io/en/tx/6c2f8e1bd82f0ea5a239bfcd6a7e90af1875db4df34276b8ae7533d9b81eadb2
[13:03] V1717677096271846: the transaction ahs 239 confirmations
[13:03] V1717677096271846: *299
[13:03] V1717677096271846: 307 now
[13:06] Pay: Did you mark the order as paid?
[13:06] V1717677096271846: How?
[13:07] V1717677096271846:
https://tawk.link/644bcd5431ebfa0fe7faf04b/vc/6661ac2a7c514ae2fa520f7d/v/6a20e3a482ee7dd79289e25dc74abeabef14c69b/tether_sale_payexhcngaer.png
[13:07] V1717677096271846:
https://tawk.link/644bcd5431ebfa0fe7faf04b/vc/6661ac2a7c514ae2fa520f7d/v/0a5dbad26d723ceb3f2b2cfc4012f87ef1b1f0a2/tether_sale_payexhcngaer2.png
[13:09] Pay: Ok got it
[13:09] Pay: It will be completed shortly. Thanks
[13:10] Pay: let us know if you need any other asssistance
[13:10] V1717677096271846: Ok, ty
[13:10] Pay: you are welcome
[13:15] Pay has left the conversation
[13:28] V1717677096271846: How long will it take roughly?
[13:29] Pay has joined the conversation
[13:30] Pay: Most of the exchange orders are processed automatically and instantly but some are processed by our team. It depends on workload of our team and it can take few minutes to few hours.
[13:31] V1717677096271846: I'm mostly concerned that the window shows I still need to deposit the funds when it now has over 800 confirmtions:(
[13:31] Pay: Did you marked the order as paid
[13:32] V1717677096271846: How do I mark it as paid? I don't see a button to do that
[13:35] Pay: Please wait we are checking and you will hear from us soon
[13:35] V1717677096271846: I need a specific time frame please, not just soon. The window expires in 2hrs 11mins and I'd like to make sure everything is good before it does
[13:36] Pay: We are forwarding your query please wait. We will get back to you shortly
[13:59] V1717677096271846: Can you refund me please, I did not expect this transaction to be taking so long. Most other exhcnages have been instant and I haven't had any problems like this before. It's making me feel uncomfrotable so I'd like to go elsewhere
[13:59] V1717677096271846: Refund address: TQeviUFtfCYNRQUQnN5x6yeJ68BaEL6pZD
[14:00] Pay: Please wait we have already forwarded your query, you will be updated shortly
[14:00] Pay: There is no need to be worry
[14:00] Pay: We are licensed and professional exchange of Europe
[14:02] V1717677096271846: You're saying shortly but I've been waiting almost an hour now. I'm on a tight scheduel. So i'd like to go somewhere that doesn't have such a long wait.
[14:10] Pay: Please send your transaction hash
[14:11] V1717677096271846: 6c2f8e1bd82f0ea5a239bfcd6a7e90af1875db4df34276b8ae7533d9b81eadb2
[14:11] Pay: We are on it

2nd Transcript:
Conversation started on: Thursday, June 06, 2024, at 14:41 (GMT+0)

[14:41] Customer Support: Welcome to our site, if you need help simply reply to this message, we are online and ready to help.
[14:41] V1717677096271846: Email: ginsan5334@gmail.com
[14:41] V1717677096271846: Hi, has there been any update?
[14:42] Pay has joined the conversation
[14:42] Pay: Hello, Yes
[14:42] Pay: one moment
[14:45] Pay has left the conversation
[14:52] V1717677096271846:?
[14:58] V1717677096271846: Bro, can I get a refund please, this is taking too long
[14:58] V1717677096271846: I have stuff to do so please refund my money so I can exchange somewehre else
[14:59] V1717677096271846: If this is not resolved promptly I will be leaving scam reports on reddit, truspilit and bitcoin talk
[15:10] V1717677096271846: Hello?

Hello Shamario,
As your transaction was not automatically credited and upon investigation we learned that it is blocked due to AML monitoring system by payment service provider. In this case we require information to comply with relevant regulations. I saw we have replied/Exchanged 39 emails to this tiem already. You need to wait for the review process to be completed, so we can get the funds released and returned.

Be sure that we get no pleasure by asking such information but this is required by law and we do not have any intensive but yet we will spend time and resources to review information.

This explanation hopefully help you to understand our situation here.

Don't damn well mark my claim as solved without my permission I'll update it when my refund hits my wallet. In the future your website should have the KYC requirements clearly visible before users initiate exchanges.

Also NO, I DO NOT understand your situation, if you web designer had put KYC notices on either the exchange page or account sign up this situation could have been avoided, instead you chose to hide the possible kyc reqs.

Even after submitting KYC documents I STILL have not gotten my refund.

Hello Shamario,
As your transaction was not automatically credited and upon investigation we learned that it is blocked due to AML monitoring system by payment service provider. In this case we require information to comply with relevant regulations. I saw we have replied/Exchanged 39 emails to this tiem already. You need to wait for the review process to be completed, so we can get the funds released and returned.

Be sure that we get no pleasure by asking such information but this is required by law and we do not have any intensive but yet we will spend time and resources to review information.

This explanation hopefully help you to understand our situation here. Also everytime you submit an order you agree to KYC and AML rules/policy. There is nothing hidden.

I've already told you not to mark my claim as solved without my permission, when the refund gets to my wallet I'll mark it as solved, not before then.

I'll make this clear, *** that it's a 3rd party responsible for the hold, you're responsible for partnering with a 3rd party that has such drastic policies. I sent funds to you, I got no money. Whether that's because of a 3rd party or you isn't my problem as I initiated a trade with YOU on YOUR website, not a 3rd party's.

Shamario, Funds are temporarily locked not because of 3rd party but because funds source is not clean and that is being reviewed. we explained you 100 times today, 50 emails and unlimited chat. Every suspicious pattern scored high with your order include personal information. You are using abusive language after several languages. Claim is being cancelled because we are not denying about your payment but it's being reviewed.

I get your explanation but until I see my funds either in my wallet or sent to my visa card this is catgorised as a scam. I understand your difficulties but I also understand that I sent my money to have it exchanged and now I have no money. When the 3rd party solves the issue all will be resolved including this claim.

Also if you don't like my abusive language simply get my money to me and we will never have to interact again, until then, ***

Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as Sanctions: https://bc.to/oJ5rhi

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.ru/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.

Confirming that I have recieved my refund today.

Request bestchange admin to disable this before he trap more peoples.

Hello Sam,

Please email us at support@bestchange.com with information on your order and a description of the problem you encountered to clarify the situation. If there is no data, the review may be considered defamatory.

Kind regards, BestChange administration.

Hello Sam,
Website is fully operational and there is no error, please avoid submitting inappropriate comments, if you get a technical error it’s still normal and best way to fix is to contact support. I already sent you an email to learn more about the situation. We have dedicated developers team to solve any technical problems

I could not understand why you insult peoples and what do you mean? inappropriate comments?

Lack of evidence? why don't you check your hosting for the error shown on your website right when I was about to make payment it must shown there?
You can't even refund to other peoples who already got trapped by your site and committing others that lack of evidence? Shamario submitted all evidence what about that? Do not cheat innocent peoples, I hope with my this comment peoples will be very careful while choosing your site.

Sam, We sent you an email to ask about the error, you don’t have to discuss about other users as they can contact for their behalf. We can not discuss with your other individual users case and personal details. No one is insulting you, at the moment I can not even find your account on out system, no pending order or anything.

Dear Sam,

We have not received a description of the problem or your order information. If no data is received, the review may be deleted. We are waiting for the requested information to be sent to our email support@bestchange.com.

Kind regards, BestChange administration.

Alot of mails are comming from bestchange website to me that send many evidence and images. I have wrote already that how after opening and making exchange which error shown to me on the fake exchanger website i copied the error and updated here, as we can see this exchanger has many and lot of complains with negative marks after that i do not know why bestchange admin supports him just to earn some cent as commsion its to shameless. You can delete my comment if you do not like truth but don't send me more emails else i will open complain against your domain.

Dear Sam,

The monitor's administration checked each negative review, and a decision was made based on facts and evidence. The information on each case is open in the comments. Please read.

Kind regards, BestChange administration.

Live support is not answering either. I try to open a chat and it gets closed once I open. Is there any admin here, who can help me?

Finally after 14 hours, they processed the exchange.

Hello Parviz,
We apologies for the delay, your card is not compatible with our automated payout partner, so we do manual transfer from our alternative payment service provider which sometimes takes time. Your understanding here is highly appreciated.

Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

I confirm that I got the funds. Thanks to Admins of both websites.

Hello dear customer,
Payments never takes this long and as we explained you that your order is delayed because system will only identify a payment which is sent by you with your own name. Third party or company payment from a different names are against rules which are clearly mentioned on the website. We already guide you about getting your money back or get a seprate corporate account with us.

Hello Manvel,
We are a fully licensed company in Europe and we need to follow law and regulations to make sure our service is not being used for Money Laundering, Terror Financing or any other illegal purposes.

We have asked questions which were necessary not only for our compliance and also for your own security, as we have several customers who match with your transactions patterns and they fell for scams and lost money. Buying a car with USDT by converting EUR from your bank does't make sense here, so we have to ask for more clarification.

You are not cooperating with very simple questions, so we have cancelled your order and refunded your money back to your Bank account.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.

Emailed will be resolved within 6 to 8 hours.

But 20 hours have passed. I am not being paid what I am owed.

Requesting your help to protect my money from a ***.

Support can't replay time to time.

PayExchanger can't helping replay!

Please see all details

Hello Marioum,
User somehow managed to change or compromise the rate for LTC to Perfect Money directions and submitted multiple orders. These orders 3515, 3516, 3518, 1519 were completed and we then immediately turned off the automatic payment and now final order 3520 is pending. 
We offered the user to refund back perfect money for all orders and we can refund all of his Litecoin payments without any exchange fee or transfer fee. 
Otherwise we also offered the user to recalculate these orders at the correct rate and deduct the amount which he received extra but he is not listing to anything and keep sending emails and messages and want to keep extra money and it's not a small amount which we can let him take. 
So now we are going to calculate the extra amount which he received in previous 3515, 3516, 3518, 1519 orders and then deduct this from order 3520 and send him the remaining amount. 

Further, please continue conversation via email, stop submitting multiple comments. There is no way we allow user to cheat the system and then let him go away.

Order id [Personal data was removed by the monitoring's administration]
$145.63 has been defrauded.

BestExchange offers the highest rates.

Pay Exchange gave me the rate, I made the payment with enthusiasm. But *** my money.
I didn't understand all my money. 5.5 LTC to 408.15$ See all. Analyze my screen sort. May be your error or your technical problem.

Why do you blame me for your problems? Why pay me less for your trouble? I have given you all the proofs. All things considered, arrange to pay me in full.

I won't take less money. Don't *** my 408.15$

You have confirmed the rate on your page and email. How can you pay less illegal work? Why would you let me lose? Where are you finding fault with me why blame me for your trouble?

I'll do my thinking, you or, you solve yours. Money ***!

You observe everything perfectly. I will not accept more or less money. Pay me what I owe.
145.63 perfectmoney received less money!

I will send screen short. I have no problems. But Your technical fold.

Please don't *** my 145.63$ PerfectMoney.

Marioum, Even if there is technical problem, you are still not allowed to compromise system, there wasn't any other user who use it, so we have our doubts. You are not ***, you receive full money, even extra and we did't charge any fee, we deducted what was stolen from the our service.

Forgive me I am not responsible for your Technical issues. As long as your rates are fixed I'm using profitable exchanges. BestExchange has given me the opportunity to find profitable exchange.
I'm running again no technical issues are my fault.

No need less money the order [Personal data was removed by the monitoring's administration]

5.5 LTC to 408.15$ Perfectmonet. Received less 145.63$ money!
Surely you will work to protect the interests of the customer.

thank you

Marioum, Order is completed. Use tried to cheat system and extra amount which was paid is adjusted. I can't believe you are keep asking to allow you to *** system and not taking back stolen funds from you.

Order [Personal data was removed by the monitoring's administration]
5.5 LTC to 408.15 usd pm I placed the order.
I have seen such rates from BestChange. Rates are visible on Payexchange page. You are highly rated. I ordered from profitable exchange. Any Technical problems is not my fold.

I was underpaid $145.63 on the [Personal data was removed by the monitoring's administration] order. 262.52$ received only! Full amount is 408.15 USD
Trying to *** my money for your Technical trouble.

You never wanted to pay back the full amount. Offered to harm me in every time.

I certainly don't want to use you to cause harm.

PM wallet [Personal data was removed by the monitoring's administration] please send 408.15 PM USD full.
need more money 145.63$

Thanks all trusted exchange listing to BestChange.

Marioum, You received full amount, you don’t understand that there is no lottery system where you get something extra, if you receive money by a technical error then we will take that back. tired of explaining you that the amount was paid extra due to a technical error and we took it back, we offered you 100% refund if the rate is not acceptable for you.

You show 1ltc to 74.21 ltc.
Please give me prof where you send full money.

You stile *** my 145..63$Perfectmoney. Because you send less order [Personal data was removed by the monitoring's administration].
[Personal data was removed by the monitoring's administration]

6 days is gone!
I will not received my 145.63 USD Perfect Money!

I see Rate 1 LTC: 74.210000 USD to your page. And Your reserve is available. This is *** Rate?

You send me less money. You *** my money.

Where is my 145.63 Perfectmoney?

Marioum, As we explain you 100 times, your full real payment was paid, we did not take any fee, even paid extra. We also offered you to refund 100% of your money which you did't accepted. But I can't beleive you are talking about taking a money which was sent to you extra due to system error and we took it back. That was our money, how hard is this for you to understand.

Oh! I says everytume
I wll not received full money.! You send some less! Please dom't ***. Etc.... etc....

There was no error on my part. And I'm not responsible for your problems. Your reserve was sufficient. And rate 1 LTC =74.210000 USD Perfectmoney. Your condition was not 100% refundable. Why would you pay such a rate to cheat money? Your slow replays and money are now delaying my comments and complaints. I want to pay full amount You show this rate to BestChamge & Your page & You Notifications Email 1LTC = 74.210000 USD Perfectmoney.

Marioum, If someone send you extra money by mistake or error it doesn’t mean it’s yours now. There is nothing we can do for you. Neither will be any more response.

I see this rate 1 LTC =74.210000 Perfectmoney. I will received less.
You *** my some money. Where you paid full money?

Hello Marioum,

The exchanger offered you to refund back Perfect Money for all orders and then the exchanger can refund all of his Litecoin payments without any exchange fee or transfer fee.

What agreements have you reached with the exchanger on this offer?

Best regards, BestChange administration.

5.5 LTC did not want full refund in order [Personal data was removed by the monitoring's administration] field. I have not deposited any money for this order.

I have paid less than the rate shown to me. I have not been paid in full. Pay my dues quickly.

Prepared the order as per my requirement and within the Payexchange limit and deposited the amount. I respect and follow your rules. Your and your technical error is affecting my funds. Complete my order and deposit the full amount to Perfectmney.

Dear Hello,
https://www.payexchanger.com

Order id [Personal data was removed by the monitoring's administration]

Payexchange does not provide its official context. I was not credited fully as per the rate I ordered 1LTC =74.210000. I don't want more or less. I have not delayed payment. I will send money correct time. BestChange Page I use Payexchange as a profitable rate from the list.
Kindly send me the full amount as per that rate. This is wallet [Personal data was removed by the monitoring's administration]

Please see this rate seen Your page & pay exchange page.

1 ltc =74.2100000 usd Perfectmoney USD.

Received less money 145.63 Perfectmoney!

You [Obscene and abusive language was removed by the monitoring's administration] my Funds!

Technical error is your. You send me less!

This is not Best Rate!
This is [Obscene and abusive language was removed by the monitoring's administration]. I can't belief it.

The rate at which you paid the installments. And at the rate calculated, I have been underpaid at this rate.
Pay at the rate of 74.2100.

Bestchange cant help! Payexchane *** my funds.!

now replay and not send my full money. To this rate.

Your rate is 1 ltc to 74.2100 PM.
Please give me full money. PayExchange & Bestchange can't help!
I will given all proveed!
You send moey i can't see this rate bestchange page and payexchange. Why you show *** rate? Please give me loss money.
I will not received full money.

Dear Oleksii,
I checked and your verification was approved in 27 seconds after you submitted document, if your card does't worked, It could be because your bank doesn’t allows it, maybe our bank doesn’t accept card from a specific bank or a security risk. For example system detect using a virtual camera for Selfie by you. This is a major risk.

We are licensed company in Europe with highest Data protection standards, We don't sell data, in fact we don’t even save most of your data on our service but instead we use sumub, another highly trusted and regulated company. Also we did't took even your card number yet and order declined, so I wonder how we got your credit card info.

To help you with your order, we had already sent you email. You can try to pay for your order now.

Hello Volodymyr Dembitskyi,
Normally Payment gateway authorize an amount before charging it and as payment was not successful, so authorization was cancelled. Probably now delay is from your bank, we advice you to contact your bank, we ensure you that we are here to help if you need any information. Even we contact our banking partner and asked you for more information to solve this and instead of replying to chat you are writing here that there is no service. You are encouraged to contact support and let's resolve it.

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