Ant exchanger

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Aleksandr,as we explained to you, there is still no decision regarding the AML review. Once the result is available, we will inform you immediately. The 72 hours we mentioned is the average expected timeframe. Please wait for the final outcome — we will contact you as soon as we receive any updates.

Give me a deadline for resolving this issue or give me back my USDT!

Do you have any information?

Aleksandr, thank you for your messages — we understand your concerns and fully share your desire to have the review completed as soon as possible.

Please allow us a little more time.
We have already forwarded all necessary information to the AML department, and the review is still in progress. We are doing everything we can on our side to speed up the process, but unfortunately, the final decision can only be made once the full analysis is completed — this is a mandatory security requirement according to our internal AML/KYC procedures.

These are not your internal KYC/AML rules. If these were your internal rules, you would have blocked my transfer to you. But the block was placed by the exchange you used. If you need my current residence permit and proof of residence in Hungary, I can provide it. But checking one transaction for a week is too much for me.

Aleksandr, thank you for your message — we understand your frustration, and we fully agree that delays are unpleasant.

You are correct that the technical hold was initiated by the exchange/payment provider through which the transaction passed. However, this process is still part of the overall AML/KYC framework, which we are required to follow. According to our rules, any transaction may be paused for additional AML review, and funds may be held until the verification is fully completed .

We cannot bypass or prematurely close an AML check — doing so would violate compliance procedures and could lead to the suspension of our own accounts and operations.

The documents you already provided were forwarded as required. If the provider needs additional information (for example, your Hungarian residence permit or proof of address), we will request it from you privately through secure communication, not publicly on the forum.

The 72 hours mentioned earlier is the average expected timeframe, not a guaranteed limit. In more complex cases — especially when third-party AML systems are involved — reviews can take longer. This does not mean anything is wrong with your funds; it only means the verification is still in progress.

We are monitoring your case every day and have already submitted an escalation request to speed up the process as much as possible. As soon as the AML team finalizes the review, the payout or refund will be processed immediately according to their decision, and you will receive an update right away.

Hello Konstantin,before creating the order, the conditions were clearly stated right below the form where you entered the payout details — the processing time indicated there is from 15 minutes to 3 hours.
You wrote to us asking for a faster transfer, although you could have selected the urgent payout option immediately, as it is available on our website. Later, after one hour had passed, you decided to switch to the urgent transfer, and we clarified the estimated processing time — up to 20 minutes — which you agreed to.
The transfer was successfully completed within 15 minutes after you confirmed the processing, which can be seen in the payment receipt and in our conversation with you.