ChangeNow exchanger

I sent my LTC to be exchanged but the exchange froze in the "Exchanging" stage. I contacted support and they asked me if I wanted to continue the exchange at the new rate (image: https://imgur.com/a/G8U6R76) which I agreed to.

It has now been a week and I have still not received my XMR.

Why did you say you have refunded my money, but the refund was sent to an unfamiliar address instead of the original address?

I am really shocked by this platform, last year i borrowed money, all transactions and screenshots are there, in june i received the cryptocurrency back, i decided to change it in this exchanger. My friend blocked my account, apparently, he thought that i was not such an interesting conversationalist. They have frozen my cryptocurrency and say that i am a thief, that cryptocurrency is linked to crime and the like. Are you serious? have you been getting on my nerves for several months, only to tell me later that you don't want to give anything away for the simple reason that you heard the word "stolen" somewhere from the outside? i don't understand what the problem is. And the most interesting thing is that when you write to them with a claim, they may not respond for a week, they are not interested, they are only interested in demanding what no one else has. This company is just trying to keep the money and not give it back
bestchange figure it out, please.

My funds were blocked by ChangeNOWs "automated risk system", they asked me to complete KYC which I did and now they're ignoring my emails.

Weldone changeNow,
You're doing a great job.
Keep it up.

Did so many exchange with you and it was executed within the shorty possible time at very competitive exchange rate.

My order *** Order *** I have provided all the information and KYC verification. It has been almost a month, but I still have not received any response. I want to return my funds. I have fully cooperated with all your operations. Why don't you return them to me? You can choose not to deal with it, you can delete my comments, don't think you can cover the sky with one hand.

Funds have not been received for a long time, I contacted support, asked to undergo verification. I passed verification and was asked to undergo some other verification. I explained where my cryptocurrency came from, but as a result, they wrote to me that they would respond within 2 days. I want to get my money back. I do not recommend the service.

Hello customer service, I have successfully obtained kyc certification, when can I return my assets.

I’ve used ChangeNOW a few times for both small and larger exchanges. Everything worked smoothly without any issues. The process is straightforward, and I didn’t run into any surprises. Overall, pretty reliable!

I tried to exchange etherium for waves, it's been more than 6 hours, operators are constantly misleading and changing the amount of time, they still haven't sent me anything!

Great service. Promptly and with a cashback bonus. I changed doge to uni.

Amazing service! Fast swap XLM to BTC in a few minutes. Keep up your good work.

I sent TRX to LTC from my wallet to stake casino from change now.
It was small sum so I deleted my trx wallet after I sent to change now.

They said I need to refund the payment but will not let me change address and they won’t complete the exchange without a video which has nothing to do with the transaction.

You having my email from the order page is more than enough.

***

I created a toncoin exchange and accidentally sent $500 USDT on the toncoin network which should be totally fine considering they advertise:

"We will process your transaction even if you:
Send a deposit in the wrong network, if this asset is supported on our service"

The exchange did not complete however so I contacted support via email. For 2 months they have been saying that my case is "top priority" but they have done nothing.

I didnt expect this much fast within 3 Min It has to be done. Super Fast Express:)

My exchange has been placed on hold by our automated risk prevention system. I have asked for a refund as per ChangeNow terms. It has been 4 weeks, and i have received no refund, and multiple attempts to contact ChangeNow by email have been ignored. No instructions, no demands, just holding my funds and ignoring me. I never have a faced such experience. Please avoid this service!

Sent funds to this exchanger and nothing happened,

Although there are enough confirmation on the blockchain.

Later I read a lot of negative reviews about this service.

What's going on here, can someone explain?

Hello! Experienced some difficulties initially in the exchange
But the experienced support team managed to resolve all the contradictions
A+ service.

It's been over a month since my transaction was delayed. I provide everything they ask for, but they have been dragging their feet for weeks and have not responded with any specifics for over a month. I am giving them everything they ask for, I have passed KYC check. I don't even know how long it will take and I need my money.

Ne 3nau po4emy tak mnogo negativa, li4no u menya vse bistro i yda4no, pohozhe boti pishut ploho. Rekomenduu!

I transferred btc-xmr, the money was blocked, they told me to go through AML. I passed the test, the money was not returned to me, support does not respond to my letters. there is no connection with them.

They are asking for the same things again and again, I provided all possible proofs that my money are legal and they still holding them. ***.

Isent them 4100$ in btc want to change in usdt. They want verification I made it. After they told the coins are from gambling, and they are not accepting because it’s high risk, in this case they need send the coins back, like other Plattform, but they stole my funds!

They are *** and *** never send money there guys! They ***.

They are ignoring me. You can find my initial review on 2/20/2024, 10:53 they still did not respond to me!

For some reason I can not comment there, my order number ***.

I welcome everyone. I will be very happy if you read my review to the end. Here I will describe my experience using this site.

To begin with, I'll tell you about my problem. I wanted to transfer my funds from one cryptocurrency to another (neither in fiat, nor to a bank card). I use various investment sites and usually conquer a new wallet for each investment. A deal was made more than a year ago using OTC or P2P on this wallet. I honestly can’t remember or find or show where this deal was made simply because it was a year ago. I have no dialogues or screenshots of this trade. After creating an order on the Changenow website, I transferred my money to the specified wallet after which the progress of the transaction (as I understand it, they automatically indicate this) was changed to the "exchange of funds" (something like this) and froze. I wrote in the online chat on the site and they told me that I should write them by email. I tried to explain to them that I use work email and I can’t write from it that I have no personal mail for such cases.

From this moment I will add my thoughts and ask me to understand. I received one and the same message in online chat in which it was said that I should write to them by mail. Why is this chat created? Why can't a client help in this chat? Why should I write to you by email if you answer me right now in this chat and I am ready to solve the problem in this chat? I found some site for registering mail and registered there new mail specially for this. I wrote to them and received an answer that KYC should go on the website of their partners. Due to my work and working schedule, I could not immediately answer and apparently the site on which I registered the mail simply deleted my account. This is my problem and I admit it.

Then I created another mail and wrote on January 4 again with the message that I refuse to pass KYC and ask to return my funds to my wallet. Their rules on their site say: In case a client doesn’t wish to disclose their identity for certain reasons and refuses to provide the documents, the KYC/AML procedure is considered failed and the deposited funds are then refunded to the address (or addresses) the deposit was made from, subtracting the network fees, within 24 hours (I copied this). And they answer me that they requested KYC by mistake. They wrote to me for the first mail about this. The fact that I lost access to her is my fault. And I need to go through the AML procedure. I have to talk about these funds. I wrote everything that I remember and began to look for screenshots and any additional information but could not find and immediately mentioned that (trade with these funds was completed more than a year ago). Then they began their "investigation".

If you think that my problem is resolved, then you are mistaken. Every time after January 4, I wrote to them myself. Each time I received a message that their investigation is ongoing. Each time I was answered that I needed to wait for the responsible member Compliance Team. They do not work on weekends. They finish working until the US trading session closes. The end of my patience was the case of January 31 when they wrote to me at 6:03 pm and I answered at 6:10 pm. And no one answered me again. I wrote to them in a couple of hours and they told me “A member of our compliance team will respond to you within 1 business day”. Again. The client should wait until this responsible member answers me. Most of the time I just waited for answers although their site produces exchanges all the time and seven days a week. Soon they began to answer me at the end of their working day so that I was waiting for the answer "1 business day". They answered the same thing for a month and said that they were conducting their investigation. Today they again asked me to provide screenshots or something else to speed up work. We started with this. A month has passed. I said that I have nothing in my first messages.

In conclusion, I want to say that their responsible members do not do their job. They do not help you. They just don't want to help you. They do not care about you and your money. If you have a problem, most likely you will wait for 1-3 business days at best because support is not from compliance team just write that you must wait. It turned out that I do not have the opportunity to provide the screenshot they need. They cannot continue the exchange and cannot return the funds to my wallet. This is a situation without exit. I talked politely with them and wrote not so often to answer me for several days or not to answer at all (as is happening now). Today I answered their message within an hour and did not receive feedback. Their support works as it is convenient for themselves and does not want to help. Thank you for reading my review. I hope you never have a situation like mine. Because none of them will help you. I've been waiting for a month and my money is still with them. I hope this is all over.

I changed BTG to USDT TRC20. Instead of some minutes — as written on the homepage — I had to wait 3,5 days and need several dialogs with the support. In this dialog they told me, that they have to change the rate of my change. Today I got less than anounced by the support, so I loose $435 and more than 3 days here.

Hello, in this exchanger i changed eth into monero. My transaction was frozen by aml verification. I passed all their verifications and sent my documents, but the support started to ignore me and did not give my money back although their website says that they return funds within 24 hours. Never use this exchanger if you need your money. Give me my money back.

They take money and dont pay me and eat my money. what do you mean liquiditty problem loolol

" Your exchange is on the payout stage already. Probably there is a delay on the side of our liquidity provider"

I haven’t been able to contact the online customer for three hours and am waiting for my payment to be confirmed. I sent them 99 STX.

186 days ago ChangeNow locked my 4 ETH, which is currently worth 15.000 USD. Funds are halted by their automated risk management system. They asked me to undergo their KYC process: Which I did. They asked me to provide additional documents to proof the source of funds: Which I did. 186 days later (today) I'm still talking to the support. Her name is Charlotte. I told her now several times, that I already did the KYC. That I provided the additional documents (invoice) to proof the source of funds. It's impossible to talk to her. She is sending me sample texts over and over again and is asking for "Proof of funds" again. I provided everything I have. I exposed my whole identity to them. My ID. Did a video chat. Send them the customer invoice to proof source of funds. I did EVERYTHING and they hold my money since 186 days! I will now hire a lawyer and will send all the mail conversation, evidence, my ID and contact details, the invoice and the ETH addres to all well-known crypto news sites. I will enforce my rights and get my money back!

Something strange with this service today. I am trying to exchange BTC to LOOKS, and i can't get LOOKS more than 5 hours. Tech support widget not working, so i even can't get info about situation, so that's why i am here. Transaction ID is: ***.

I swapped eth>xmr via the app on March 11th. It says that the transaction has ended even though I didn't receive any tokens! I wrote to support, they replied that I should update the blocks, it didn't help, then he said I should write an email to support, I did it and they gave me an answer — "your exchange is finished" like that Should this be finished if I haven't received any tokens? ***.

They're ***! i sent them btc to exchange trc20, they froze my money "as a suspicious transaction". What does suspicious transaction mean?!? can any transaction be labeled as suspicious and money can be ***? without explaining anything to me. There is a provision on their website that says i can get my money back. But the money was not returned. I did everything they say, first i wrote to the live chat, in the live chat the support said to write to the mail on a certain form, i did it, then they said to go to the personal cabinet and there write to the support. As a result, their support emma wrote me that i will be contacted in 2 days, it's been 4 no one has contacted me. I again turned to the live chat and there also do not say anything. They are ***, they will steal your money, do not trust them and do not work with them, you will just lose your money. Give me my money back!

Sent them 0.0012789 BTC (72.94 USD), they told me a higher rate then only sent me 474.113862 TRX (67.82 USD). They *** $5.12 USD.

The rate they showed was much higher, they they change it all of a sudden before sending me it with no option to cancel. They took almost 10%!

These are the *** who *** my money and haven't returned it in a month. They even stopped replying to my messages. Do not use this exchange if you change more than 100$ they will just take your money.

Greetings

I have exchanged crypto tokens for beam tokens. The exchange status has been stuck on sending to you for almost 24hrs. The support team has basically stopped responding to.my emalls after saying the matter would be resolved in 10hrs. This is very distressing to say the least and from reading the threads below this is a common occurance.

Please kindly assist and expedite the matter with your support team. The service given so far is very substandard.

They advertise as average transaction time 10 minutes.
I executed an 100 usd order, they charged me 130 usd.

40 minutes passed and my deposit expired, my money got lost even though the 30% fees i paid.

My money got lost.

Horrible service.

I made an exchange request, it was frozen and the support has been ignored for 4 hours.

They *** my money! won’t give me any verification and won’t help me at all. order number ***. i want a refund! or my money back.

Hi all! I don’t know where to write anymore, support is silent everywhere, I don’t want to describe my problem for a long time, and so to the point:
I sent ZIL coins from my wallet zil1lqdnf4jl4p20ua8944cxnzqglqk5ejp9ysm7f8 for exchange, 3 times in different amounts to the wallets of your site, I still haven’t received the exchange, please, in this case, just return the coins back. Thank you in advance!

The exchange is stuck at the "Sending to you" stage and after 10 hours of waiting and they support ask to wait another 9 hours!

2 Days ago i used the changenow.Io website to do a quick swap of icp to matic. I was quoted 287.54530766 Matic for 40.38705 Icp. Therefore i went through with the transaction... Sending from my ledger. From my end, the transaction went through with no problem. However, on their website it got stuck on "confirming", even though it was confirmed on the blockchain long ago. I let it run overnight and in the morning it said: "the transaction was not completed. No worries, your funds are safe!" then it gave instructions on how to contact customer support. I did this. I was sent an email from their customer support, and began discussions about the issue. I gave them whatever information they required. After a few hours i heard nothing back from them. So i contacted them again to let them know i was growing impatient. They responded that they would notify me when their team could come up with an answer. Finally, it is the next morning and no word back yet.
On the blockchain it has gone through successfully. There is no doubt about it, they have received my money. Anyone can go here to see the transaction on the blockchain is completed successfully: transaction hash: 5cec614fa8f2a65daa3d259b9c8eab5c7e3f649c5c435cef5f5fabcddd14d80b

with that said, they did not ask me to kyc (which i would if necessary, as i have nothing to hide). The value of this transaction was about $280 usd, not enough to make me suffer financially, but enough to make anyone get upset about. This seems like a scam website. Users beware!

update # 1 (after 12 more hours)

customer support contacted me, and gave me a choice to either refund my coins, or put the transaction through using the latest quotes. I chose to put the transaction through using the latest quotes. They then respond to me that it would take up to 6 hours to receive. It is now close to 11 hours. Therefore, i send to them and ask them what is going on? they respond, asking me if i received their previous email {none exists) asking me to send them one icp if i wanted my refund address to be changed. I asked them no such thing! just send me my original icp to my original address! the incompetence is astounding! still waiting....

Update #2 (after 12 additional more hours)
now i get the story that they've been talking to someone via live chat that claims to be me, and has given them another icp address as a refund address, instead of the original one. To be clear to all concerned: only ever refund money to the original address that it came from. In this case, i i simply ask that my original icp are refunded to my original sending address. It is very clear, easy, fair, and secure for all involved. Yet they do not do this.

Update #3 — final verdict
they will not refund. Now they are back to the story that their provider is doing unscheduled maintenance again. It is excuse after excuse with this outfit. They stole my money. It is that simple. Stay clear of this outfit. It is a scam. I see they also scam their reviews. Please take note of the banner that trustpilot has also displayed about them. They are not following trustpilot's terms of service. This outfit likely makes up fake reviews for itself. Be warned... Scam.

I wanted to share my recent experience with ChangeNOW, a cryptocurrency exchange service, which unfortunately left me dissatisfied and frustrated.

I initiated a token exchange (SRM to SOL) through ChangeNOW, expecting a quick and efficient process. However, the exchange got stuck, leading to a significant delay (12+ hours). During this time, the token price dropped by 15%, resulting in financial losses for me.

While ChangeNOW issued a refund, I am disappointed that they did not offer any compensation for the inconvenience and financial impact caused by the delayed exchange. Swift resolution and accountability are crucial in the world of cryptocurrency exchanges, and it's disheartening when a service falls short of these expectations.

I hope my experience serves as a cautionary note for others considering ChangeNOW, and I encourage the platform to reevaluate its policies and consider compensating users for significant disruptions to their financial transactions.

Anyway, I want to acknowledge the support team at ChangeNOW for their quick and polite responses. Their professionalism and dedication were evident throughout the resolution process.

Support are just ignoring me. They took my money and have some technical problems.

Dont use this exchange i already lost money for you.

Just took my money and then said they have a bug in the system. ***.
Do not recommend at all. And support stopped to respond so my eth is just frozen with *** developers from changenow who can't debug their system enough.

Exchange is not working. Support is not responding. Nice!