ChangeNow exchanger

I have 2 orders pending with ChangeNow exchange with total amount of 75493 usdt
I previously swapped from same wallet and went smoothly but the exchanger is holding these 2 orders for no reasons
They asked for KYC i did it immediately then they asked for source of funds i sent it too now they have all what they asked for but the exchanger is still holding my money for no reason i will keep my review here untill my case is solved.

As you can see through these comments and financial claims, their *** group, ***, ***, all over X, changenow's money holding system became a source of income for this exchanger!
I exchanged 36 days ago, they blocked my exchange and asked for kyc and other data which i fully provided.
Now they are actively refusing to give an answer regarding my case (refund or complete the exchange)
The only answer i receive is wait
There are cases in which they refunded the user after 2 years!

I advise all people here to press legal charges against changenow, get a police letter, report your transaction to binance, cause binance is their asset holder and ask to freeze their wallets.

Not a good exchange, they dropped the rate after I confirmed. disappointed.

I deposited to my ChangeNow deposit address from a smart contract which supposedly means the exchange doesn’t get completed automatically. However, their support team said it would be completed as soon as possible and I am still waiting for my funds.

I changed XRP to USDT. That was quick and easy in auto mode. I'll definitely use this service again.

The real exchange took quite a while (1+ hours), but I got the money in the end and they didn't demand KYC for my tiny amount of 16 USD. Was swapping BCH to Base ETH.

Good rate, compared to other places. But again I only swapped a small amount. Will use it next time for sure.:D.

Dear BestChange Administration,

Good day.

Unfortunately, I am reaching out to inform you that I am currently experiencing an issue with the exchange service ChangeNow, where my funds have been frozen and not returned. I have previously used this exchange without any problems, which is why I did not report the situation earlier. However, it now seems that the exchange does not intend to return the funds.

The issue began approximately five days ago. I immediately completed the verification process through a third-party service that ChangeNow cooperates with, as instructed. According to the information on their website:
"To proceed with the verification process, please contact support@changenow.io and follow the instructions provided. As soon as we receive the information required under KYC/AML regulations, the exchange will be completed."
Despite following all instructions and completing verification, the exchange has not been completed.

Additionally, I was asked to explain the origin of the funds sent from the address I used. I provided a detailed explanation along with screenshots proving that the wallet belongs to me and that it was funded from an older crypto wallet, to which I also have access. Unfortunately, my response did not satisfy their requirements.

I have continued to try to resolve this issue in a cooperative and transparent manner and have done everything requested in hopes of getting my funds returned. I also ran an independent AML check on the coins through a third-party service, which confirmed that the funds are safe.

If, for any reason, the exchange cannot be completed, I am fully willing to accept a refund to the initial sending address.

I sincerely hope that the BestChange administration can assist me in this situation. I am fully prepared to provide all the necessary information and correspondence related to this matter.

Thank you for your time and support.

There was a problem, my money is being held and they don't want to give it back. Please help.

Troquei meus euros por criptomoeda — tudo correu de forma muito tranquila e segura. Muito obrigado ao August pela ateno e apoio em cada etapa. D pra ver o profissionalismo e isso passa muita confiana. Fico feliz por ter escolhido vocs! Gracias!

Changenow wants me to send different identity documents, photos and videos of me and my face. This is unaccepted and cannot be made.
It is a very high risk to hand over such sensitive information to random people on the internet.

On your website is stated that you return funds that have no illegal activity behind them. This is my case.
I already made transactions on different exchanges — all fine.

Please send my BTC back to the address you got it from, if you cant process my order.

Had an issue as I believe i sent it from a contract exchange. They manually corrected it. It was super quick too.

Dear ChangeNOW Support Team,

On June 2, 2025, I initiated a Monero-to-Solana exchange via your platform. The transaction did not process successfully. After following up, I was informed that a problem was found and was being investigated.

However, I was very surprised and concerned when your team requested the private key of my Monero wallet as proof of the transaction. I must respectfully state that this is an inappropriate and highly unsafe request.

The private key grants full access to all my Monero funds and sharing it would expose my entire wallet to theft. No legitimate service should ever ask for a private key under any circumstances.

As I’ve already explained — and as confirmed by the official Monero documentation — proving a transaction on the Monero network does not require the wallet’s private key. The proper and secure way to verify a Monero transaction is by using:
• The Transaction ID (TxID)
• The Transaction Private Key (tx key)
• The recipient address

With these, you can cryptographically verify that a payment was sent to your address using standard tools like check_tx_key from the Monero wallet CLI.

I have already provided the correct information and referenced Monero’s official documentation to support this. Yet, your team continues to insist on obtaining my full private key, which raises serious questions about either:
1. A lack of basic knowledge about how Monero works, or
2. An intentional attempt to create an obstacle to avoid acknowledging or processing my transaction.

I ask that this issue be escalated to a senior technical specialist or security officer who understands how Monero functions and can conduct a proper verification.

I expect a timely resolution and a response based on technical correctness and industry-standard security practices.

Thank you.

To clarify again: Monero does not require the wallet private key to prove a transaction was made. For your reference, here is the official documentation from the Monero project that clearly explains how to prove a payment using the transaction ID, transaction private key, and the recipient address — without compromising wallet security:

***

This is the correct and secure method supported by the Monero protocol for verifying payments in the case of a dispute. I kindly ask that you escalate this case to someone with technical expertise in Monero if further clarification is needed.

I look forward to a resolution based on this standard verification process.

I accidentally sent funds to an unsupported network, but customer support quickly resolved the issue and returned my money. Very grateful for the help! Will definitely use again.

I has executed exchange on march 20 for 2650 USDT BEP20 to my SOL wallet (https://bscscan.com/tx/0xe8218a6c5ceca038d75b14eadf5ebf26acbf0333e5e07b5684233eff60140b1e). Exchange was stopped and they ask me to pass CYK. I has uploaded all documents. But still for now i has not received any solution about my ticket (***). Past more than 2 month they did not solve my problem! Pls help me to claim my money back!

Hey,

Let me lay this out clearly because this situation is out of control.

This platform has blocked my funds for several days now. They claimed I needed to do KYC for crypto that’s been in my wallet since 2021. There’s nothing suspicious about it, and I already explained everything in full detail in the KYC process. You confirmed that you received the documents and that I passed KYC. Everything is fully traceable on the blockchain, and there’s absolutely no reason this should still be under “investigation.”

Let’s talk about how you’re handling this. It goes directly against your own rules:

Your terms say that if someone refuses KYC, funds are returned within 24 hours.

KYC is valid for only 3 days, and the customer can cancel and request a refund during that time.

Nowhere does it say you can hold someone’s funds indefinitely after KYC is completed and the source of funds is explained.

Instead, support is interfering with your own stated policies, making up delays, and claiming there's some sort of investigation — without giving any clear details or timeline. This isn’t compliance, it’s stalling.

Honestly, it feels like you're just freezing funds when you feel like it, ignoring your own terms. I've seen the same pattern in reviews on Trustpilot — people saying they never got their money back, even after years. That’s not a coincidence, that’s a red flag.

Look — I’m not interested in drama or wasting time. I just want my money back, and if that happens, I’ll move on. But if you keep dragging this out, I’m fully prepared to take legal action and make this situation public. I have all your company info, addresses, and documentation — and I won’t hesitate to use it if you keep stalling.

The funds are mine, they’ve been mine since 2021, and I’ve done everything you've asked. It's time to stop delaying and return them.

My ticket number: ***.

Always had good experiences with changenow. Recently i had a confusing case, where i had accidentally sent USDC (SOL) to a Solana-only address, which took quite a while to figure out a solution for. But Tim, the customer care worker, worked TOGETHER with me, as we both were working off each others findings to find a solution and it worked in the end.

Super professional website, and the support is to die for.
Love you Tim!

Big 5 stars from zharin.

A couple ow weeks ago I was attemting to buy some PLS thru the piteas dapp, I inputed a trade for 0.15 eth for PLS tokens, while in the process my computer crashed. A couple days later I got it back running and noticed the swap only sent my eth out of wallet with no returning PLS tokens. I am attempting to either complete the trade or recover my eth. Here is some research I did but I am in no way able to understand whats happened and who has the eth., etc. Can you try to decifer the events and how to proceed?
Problem solved in minutes
I simply filled out the online ticket system, and they responded within the hour ( others can take days ) and from the docs and screenshots I sent they had a solution and executed it swiftly. The support team Eyvi, August and Adam were all very helpful and kind.

Hello,

A few years ago, I used Atomic Wallet to perform a swap: 1 ETH 1650 USDT (on TRON network). However, I never received the USDT. At the time, I had many transactions on my wallet, and unfortunately, I forgot about this swap.

Recently, I checked my wallet and noticed that the swap transaction is still marked as "pending" or not completed. I contacted Atomic Wallet support, and they informed me that the transaction was handled on the ChangeNOW side. They also asked me to complete KYC verification, which I have now successfully passed.

I kindly request your assistance in resolving this issue and retrieving the funds that have been stuck for over 3 years due to what appears to be an unresolved error in the swap process.

Order id in Atomic Wallet: ***

Thank you in advance for your help.

I exchanged USDT TON to Monero XMR, a day has passed and nothing has coming, support is not responding, the money is being transferred somewhere but I don’t receive it.

I always work with this exchange, today everything was fast and great as always.

I placed order to change 2000 USDT to USDC, support answered that I should wait for 4 hours, I've been waiting for more than 6 hours, and still haven't received my money, support told that they aren't able to provide an information about estimated time.

Negative review.
To anyone who decides on his own risk to use this exchanger: double check rates on the site. Even triple check. Rates shown at bestchange.com are not even close to rates on the exchange site. For example on pair ETC classic -> USDT the rate shown at bestchange is 17.514414, while at the exchange they have 16.61002 rate.
I have reported about this problem to changenow support, 12 hours passed, and they did completely nothing.
For me — too many red flags to not consider this exchange as *** project.

Good evening, yesterday I changed coins, coins came to me from the mixer, I used this exchanger, I do not have a high aml, they requested kyc verification, I refused, referring to their rules with which I agreed before the exchange, where point 3.8.2 says that if the client does not want to disclose his identity and pass this after checking, funds are returned to his wallet, so I ask you to facilitate the refund, thank you.

Ich hab den Support von ChangeNOW mit der Bitte um Hilfe angeschrieben und hab innerhalb weniger Minuten sofort Antwort bekommen und es wurde mir sehr effizient weitergeholfen! Ich danke dem Support Team fr Ihre Hilfe!

I made an exchange for $20,000 and since the transaction hasn't been completed for hours, I contacted live support. They told me that the transaction was being reviewed by the legal department and that I needed to complete the KYC step.

I sent them all the documents and KYC documents. I sent everything they asked for and they never responded. I can't reach them. Live support says they don't have any information on these issues. The email address they gave me hasn't responded to emails for 48 days. They are stalling me and trying not to give me this money. KYC shouldn't take this long.

Txs ID: ***.

I made a mistake and sent a coin to the wrong network.
Anthony reviewed the transaction which had already completed and gave me information about how to get it back through setting up a wallet on the right network. He didn't have details, but patiently answered my questions enough that I was able to research and gain access to the coins I purchased.

Today i was making exchange 9 eth to btc, Transaction was completed but orders status says waing for deposit
after i contacted support, i was given answer that i need to pass KYC in order to complete exchange
I dont feel comfortable in sending my PII to anyone, thats not how crypto suppose to works. So, based on TOS
https://changenow.io/faq/kyc-aml-procedure
quote:
"In case a client doesn’t wish to disclose their identity for certain reasons and refuses to provide the documents, the KYC/AML procedure is considered failed and the deposited funds are then refunded to the address (or addresses) the deposit was made from, subtracting the network fees, within 24 hours. Then, ChangeNOW reserves the right to blacklist this address (or addresses), thus rendering it (or them) non-eligible for making deposits on the service."

i refused, than support informed me: "(14:37:53) Kate: I'm afraid a refund is not possible at the moment. Our compliance team will need to check this case, a KYC would help with that."

is this a ***? why changenow bending its own rules? i was making exchange through atomic wallet, never even was informed that money being sent to service that can do such things like making rules on the fly

i have support ticket and order number if needed. just want to bring attention to this horrible issue, perhaps you will never see your money again if using them!

Hello everyone.
I don't know why the rate that changenow offers on the bestchange website is so different from the rate that changenow actually offers.
I hope both sites fix this problem.

Holding my funds until the exchange rate changed in a very unfavorable direction.
Several times I confirmed the exchange with support, but after a few minutes they came back with the same question: "We need your confirmation..".
After that, the exchange became unprofitable for me and it took several hours to get the money back.

ChangeNOW.io impressed me with its service performance today. Despite an oversight on my part with the transaction memo field leading to my funds being stuck at SimpleSwap, their online support was remarkably patient and effective in resolving the issue. Overall, their service is extremely reliable and notably fast. Big thanks to Andrew, the online agent who made it happen.

I exchanged ripple with them on the exchanger, they just banned my exchange and demand verification. I do not wish to reveal my identity according to my criteria and want to use these rules CHANGENOW
In case a client doesn’t wish to disclose their identity for certain reasons and refuses to provide the documents, the KYC/AML procedure is considered failed and the deposited funds are then refunded to the address (or addresses) the deposit was made from, subtracting the network fees, within 24 hours. Then, ChangeNOW reserves the right to blacklist this address (or addresses), thus rendering it (or them) non-eligible for making deposits on the service. After I asked for my funds to be returned, they said that within 7 working days there will be a response, but more than 7 days have passed and I still have not received a response.

Good afternoon, we created an exchange request id ***, provided verification several times, funds have been withheld since December, support does not contact. In order to return the deposit, they simply hold the transfer. We also made a second exchange request id 42g619pssy5fu17e, provided verification, funds are being held, I ask that support take some action to resolve my situation, either return the crypto to the wallet from which we sent, or complete the verification and conduct the exchange.

This is a *** trading platform.
It advertises fast exchange, but freezes my assets due to AML/KYC and tells me that it will be processed within 7 days. 7 days is a long time, isn't it? How many 7 days are there in life?
After reading other reviews, I found that some people didn't receive a refund even for 7 months.
I believe that this kind of company will be eliminated sooner or later. How can such a snail-like working speed compete with Binance and shapeshift?
They should refund my assets within 24 hours instead of taking 7 days to sleep.
Looking at the comments on bitcointalk, reddit, trustpilot and other websites, I found that they have a lot of negative reviews. I regret not investigating them before using their services.
In addition, their entity is in the Netherlands? *** I am considering applying for the Russian Federal Bureau of Investigation to intervene and catch these *** back to Russia, and***