ChangeNow exchanger

Be careful! This exchange service stole 0.18 btc from me! Always read the comments about exchangers below, so as not to get into my situation!

Just took my money and then said they have a bug in the system. ***.
Do not recommend at all. And support stopped to respond so my eth is just frozen with *** developers from changenow who can't debug their system enough.

Support are just ignoring me. They took my money and have some technical problems.

Dont use this exchange i already lost money for you.

Greetings

I have exchanged crypto tokens for beam tokens. The exchange status has been stuck on sending to you for almost 24hrs. The support team has basically stopped responding to.my emalls after saying the matter would be resolved in 10hrs. This is very distressing to say the least and from reading the threads below this is a common occurance.

Please kindly assist and expedite the matter with your support team. The service given so far is very substandard.

Something strange with this service today. I am trying to exchange BTC to LOOKS, and i can't get LOOKS more than 5 hours. Tech support widget not working, so i even can't get info about situation, so that's why i am here. Transaction ID is: ***.

I welcome everyone. I will be very happy if you read my review to the end. Here I will describe my experience using this site.

To begin with, I'll tell you about my problem. I wanted to transfer my funds from one cryptocurrency to another (neither in fiat, nor to a bank card). I use various investment sites and usually conquer a new wallet for each investment. A deal was made more than a year ago using OTC or P2P on this wallet. I honestly can’t remember or find or show where this deal was made simply because it was a year ago. I have no dialogues or screenshots of this trade. After creating an order on the Changenow website, I transferred my money to the specified wallet after which the progress of the transaction (as I understand it, they automatically indicate this) was changed to the "exchange of funds" (something like this) and froze. I wrote in the online chat on the site and they told me that I should write them by email. I tried to explain to them that I use work email and I can’t write from it that I have no personal mail for such cases.

From this moment I will add my thoughts and ask me to understand. I received one and the same message in online chat in which it was said that I should write to them by mail. Why is this chat created? Why can't a client help in this chat? Why should I write to you by email if you answer me right now in this chat and I am ready to solve the problem in this chat? I found some site for registering mail and registered there new mail specially for this. I wrote to them and received an answer that KYC should go on the website of their partners. Due to my work and working schedule, I could not immediately answer and apparently the site on which I registered the mail simply deleted my account. This is my problem and I admit it.

Then I created another mail and wrote on January 4 again with the message that I refuse to pass KYC and ask to return my funds to my wallet. Their rules on their site say: In case a client doesn’t wish to disclose their identity for certain reasons and refuses to provide the documents, the KYC/AML procedure is considered failed and the deposited funds are then refunded to the address (or addresses) the deposit was made from, subtracting the network fees, within 24 hours (I copied this). And they answer me that they requested KYC by mistake. They wrote to me for the first mail about this. The fact that I lost access to her is my fault. And I need to go through the AML procedure. I have to talk about these funds. I wrote everything that I remember and began to look for screenshots and any additional information but could not find and immediately mentioned that (trade with these funds was completed more than a year ago). Then they began their "investigation".

If you think that my problem is resolved, then you are mistaken. Every time after January 4, I wrote to them myself. Each time I received a message that their investigation is ongoing. Each time I was answered that I needed to wait for the responsible member Compliance Team. They do not work on weekends. They finish working until the US trading session closes. The end of my patience was the case of January 31 when they wrote to me at 6:03 pm and I answered at 6:10 pm. And no one answered me again. I wrote to them in a couple of hours and they told me “A member of our compliance team will respond to you within 1 business day”. Again. The client should wait until this responsible member answers me. Most of the time I just waited for answers although their site produces exchanges all the time and seven days a week. Soon they began to answer me at the end of their working day so that I was waiting for the answer "1 business day". They answered the same thing for a month and said that they were conducting their investigation. Today they again asked me to provide screenshots or something else to speed up work. We started with this. A month has passed. I said that I have nothing in my first messages.

In conclusion, I want to say that their responsible members do not do their job. They do not help you. They just don't want to help you. They do not care about you and your money. If you have a problem, most likely you will wait for 1-3 business days at best because support is not from compliance team just write that you must wait. It turned out that I do not have the opportunity to provide the screenshot they need. They cannot continue the exchange and cannot return the funds to my wallet. This is a situation without exit. I talked politely with them and wrote not so often to answer me for several days or not to answer at all (as is happening now). Today I answered their message within an hour and did not receive feedback. Their support works as it is convenient for themselves and does not want to help. Thank you for reading my review. I hope you never have a situation like mine. Because none of them will help you. I've been waiting for a month and my money is still with them. I hope this is all over.

***

I created a toncoin exchange and accidentally sent $500 USDT on the toncoin network which should be totally fine considering they advertise:

"We will process your transaction even if you:
Send a deposit in the wrong network, if this asset is supported on our service"

The exchange did not complete however so I contacted support via email. For 2 months they have been saying that my case is "top priority" but they have done nothing.

I exchanged USDT TON to Monero XMR, a day has passed and nothing has coming, support is not responding, the money is being transferred somewhere but I don’t receive it.

Not the first time the support helped out on my mistake. In just minutes all was fixed. Really good service. Love this exchange!

I have 2 orders pending with ChangeNow exchange with total amount of 75493 usdt
I previously swapped from same wallet and went smoothly but the exchanger is holding these 2 orders for no reasons
They asked for KYC i did it immediately then they asked for source of funds i sent it too now they have all what they asked for but the exchanger is still holding my money for no reason i will keep my review here untill my case is solved.

I has executed exchange on march 20 for 2650 USDT BEP20 to my SOL wallet (https://bscscan.com/tx/0xe8218a6c5ceca038d75b14eadf5ebf26acbf0333e5e07b5684233eff60140b1e). Exchange was stopped and they ask me to pass CYK. I has uploaded all documents. But still for now i has not received any solution about my ticket (***). Past more than 2 month they did not solve my problem! Pls help me to claim my money back!

As you can see through these comments and financial claims, their *** group, ***, ***, all over X, changenow's money holding system became a source of income for this exchanger!
I exchanged 36 days ago, they blocked my exchange and asked for kyc and other data which i fully provided.
Now they are actively refusing to give an answer regarding my case (refund or complete the exchange)
The only answer i receive is wait
There are cases in which they refunded the user after 2 years!

I advise all people here to press legal charges against changenow, get a police letter, report your transaction to binance, cause binance is their asset holder and ask to freeze their wallets.

Holding my money and refusing to do KYC and want my money back!

Live support is not answering and I have a right to refuse my KYC, send it back to the same wallet.

This has always been an amazing exchange — no issues. Then one day I had a transaction which did not go through for over 12 hours.

I contacted support, and August helped me out insanely fast! August was able to quickly and politely understand the problem, investigate it, provide a reason, and resolve it! All in under 30min!

That is an insane turnaround for email based support! August really knocked it out of the park on this one!

These guys have not only made QR codes for address and memo. They made the exchange in under 3 minutes and even compensated me a network fee for the deal. 10/10
I recommend the ChangeNow exchanger.

The service is fast but a bit ***.

When you visit the page by a link from bestchange.com, they show you one exchange rate, but when visiting directly — they show a different exchange rate.

So I've opened their site by clicking link in on a bestchange table, the exchange rate they showed me was matched their listing on bestchange. I've transfered the crypto, got confirmation and then they transfered me LESS than I was expecting — by about 3%.

I thought: "Well, maybe rate fluctuated that much", — it was approximately 5 minutes until exchange completion, so I checked back with bestchange and it showed them listing with higher (better for me) rate.

And this is how I found out. The advertise one rate for bestchange, but actually swap with a worse one, and they trick you with showing visitors from bestchange a fake rate. I've made sure to use "Include comissions" option for calculator.

Great experience. Use them frequently and support is second to none.

Not a good exchange, they dropped the rate after I confirmed. disappointed.

I changed XRP to USDT. That was quick and easy in auto mode. I'll definitely use this service again.

The real exchange took quite a while (1+ hours), but I got the money in the end and they didn't demand KYC for my tiny amount of 16 USD. Was swapping BCH to Base ETH.

Good rate, compared to other places. But again I only swapped a small amount. Will use it next time for sure.:D.

Dear BestChange Administration,

Good day.

Unfortunately, I am reaching out to inform you that I am currently experiencing an issue with the exchange service ChangeNow, where my funds have been frozen and not returned. I have previously used this exchange without any problems, which is why I did not report the situation earlier. However, it now seems that the exchange does not intend to return the funds.

The issue began approximately five days ago. I immediately completed the verification process through a third-party service that ChangeNow cooperates with, as instructed. According to the information on their website:
"To proceed with the verification process, please contact support@changenow.io and follow the instructions provided. As soon as we receive the information required under KYC/AML regulations, the exchange will be completed."
Despite following all instructions and completing verification, the exchange has not been completed.

Additionally, I was asked to explain the origin of the funds sent from the address I used. I provided a detailed explanation along with screenshots proving that the wallet belongs to me and that it was funded from an older crypto wallet, to which I also have access. Unfortunately, my response did not satisfy their requirements.

I have continued to try to resolve this issue in a cooperative and transparent manner and have done everything requested in hopes of getting my funds returned. I also ran an independent AML check on the coins through a third-party service, which confirmed that the funds are safe.

If, for any reason, the exchange cannot be completed, I am fully willing to accept a refund to the initial sending address.

I sincerely hope that the BestChange administration can assist me in this situation. I am fully prepared to provide all the necessary information and correspondence related to this matter.

Thank you for your time and support.

There was a problem, my money is being held and they don't want to give it back. Please help.

Troquei meus euros por criptomoeda — tudo correu de forma muito tranquila e segura. Muito obrigado ao August pela ateno e apoio em cada etapa. D pra ver o profissionalismo e isso passa muita confiana. Fico feliz por ter escolhido vocs! Gracias!

Changenow wants me to send different identity documents, photos and videos of me and my face. This is unaccepted and cannot be made.
It is a very high risk to hand over such sensitive information to random people on the internet.

On your website is stated that you return funds that have no illegal activity behind them. This is my case.
I already made transactions on different exchanges — all fine.

Please send my BTC back to the address you got it from, if you cant process my order.

Had an issue as I believe i sent it from a contract exchange. They manually corrected it. It was super quick too.

Dear ChangeNOW Support Team,

On June 2, 2025, I initiated a Monero-to-Solana exchange via your platform. The transaction did not process successfully. After following up, I was informed that a problem was found and was being investigated.

However, I was very surprised and concerned when your team requested the private key of my Monero wallet as proof of the transaction. I must respectfully state that this is an inappropriate and highly unsafe request.

The private key grants full access to all my Monero funds and sharing it would expose my entire wallet to theft. No legitimate service should ever ask for a private key under any circumstances.

As I’ve already explained — and as confirmed by the official Monero documentation — proving a transaction on the Monero network does not require the wallet’s private key. The proper and secure way to verify a Monero transaction is by using:
• The Transaction ID (TxID)
• The Transaction Private Key (tx key)
• The recipient address

With these, you can cryptographically verify that a payment was sent to your address using standard tools like check_tx_key from the Monero wallet CLI.

I have already provided the correct information and referenced Monero’s official documentation to support this. Yet, your team continues to insist on obtaining my full private key, which raises serious questions about either:
1. A lack of basic knowledge about how Monero works, or
2. An intentional attempt to create an obstacle to avoid acknowledging or processing my transaction.

I ask that this issue be escalated to a senior technical specialist or security officer who understands how Monero functions and can conduct a proper verification.

I expect a timely resolution and a response based on technical correctness and industry-standard security practices.

Thank you.

To clarify again: Monero does not require the wallet private key to prove a transaction was made. For your reference, here is the official documentation from the Monero project that clearly explains how to prove a payment using the transaction ID, transaction private key, and the recipient address — without compromising wallet security:

***

This is the correct and secure method supported by the Monero protocol for verifying payments in the case of a dispute. I kindly ask that you escalate this case to someone with technical expertise in Monero if further clarification is needed.

I look forward to a resolution based on this standard verification process.

I accidentally sent funds to an unsupported network, but customer support quickly resolved the issue and returned my money. Very grateful for the help! Will definitely use again.

Hey,

Let me lay this out clearly because this situation is out of control.

This platform has blocked my funds for several days now. They claimed I needed to do KYC for crypto that’s been in my wallet since 2021. There’s nothing suspicious about it, and I already explained everything in full detail in the KYC process. You confirmed that you received the documents and that I passed KYC. Everything is fully traceable on the blockchain, and there’s absolutely no reason this should still be under “investigation.”

Let’s talk about how you’re handling this. It goes directly against your own rules:

Your terms say that if someone refuses KYC, funds are returned within 24 hours.

KYC is valid for only 3 days, and the customer can cancel and request a refund during that time.

Nowhere does it say you can hold someone’s funds indefinitely after KYC is completed and the source of funds is explained.

Instead, support is interfering with your own stated policies, making up delays, and claiming there's some sort of investigation — without giving any clear details or timeline. This isn’t compliance, it’s stalling.

Honestly, it feels like you're just freezing funds when you feel like it, ignoring your own terms. I've seen the same pattern in reviews on Trustpilot — people saying they never got their money back, even after years. That’s not a coincidence, that’s a red flag.

Look — I’m not interested in drama or wasting time. I just want my money back, and if that happens, I’ll move on. But if you keep dragging this out, I’m fully prepared to take legal action and make this situation public. I have all your company info, addresses, and documentation — and I won’t hesitate to use it if you keep stalling.

The funds are mine, they’ve been mine since 2021, and I’ve done everything you've asked. It's time to stop delaying and return them.

My ticket number: ***.

Always had good experiences with changenow. Recently i had a confusing case, where i had accidentally sent USDC (SOL) to a Solana-only address, which took quite a while to figure out a solution for. But Tim, the customer care worker, worked TOGETHER with me, as we both were working off each others findings to find a solution and it worked in the end.

Super professional website, and the support is to die for.
Love you Tim!

Big 5 stars from zharin.

A couple ow weeks ago I was attemting to buy some PLS thru the piteas dapp, I inputed a trade for 0.15 eth for PLS tokens, while in the process my computer crashed. A couple days later I got it back running and noticed the swap only sent my eth out of wallet with no returning PLS tokens. I am attempting to either complete the trade or recover my eth. Here is some research I did but I am in no way able to understand whats happened and who has the eth., etc. Can you try to decifer the events and how to proceed?
Problem solved in minutes
I simply filled out the online ticket system, and they responded within the hour ( others can take days ) and from the docs and screenshots I sent they had a solution and executed it swiftly. The support team Eyvi, August and Adam were all very helpful and kind.

Hello,

A few years ago, I used Atomic Wallet to perform a swap: 1 ETH 1650 USDT (on TRON network). However, I never received the USDT. At the time, I had many transactions on my wallet, and unfortunately, I forgot about this swap.

Recently, I checked my wallet and noticed that the swap transaction is still marked as "pending" or not completed. I contacted Atomic Wallet support, and they informed me that the transaction was handled on the ChangeNOW side. They also asked me to complete KYC verification, which I have now successfully passed.

I kindly request your assistance in resolving this issue and retrieving the funds that have been stuck for over 3 years due to what appears to be an unresolved error in the swap process.

Order id in Atomic Wallet: ***

Thank you in advance for your help.

I always work with this exchange, today everything was fast and great as always.

I placed order to change 2000 USDT to USDC, support answered that I should wait for 4 hours, I've been waiting for more than 6 hours, and still haven't received my money, support told that they aren't able to provide an information about estimated time.