Kingex exchanger

Hello Andrey Artstrong,

We would like to clarify that we have not submitted any claims or reports to any payment systems. Throughout the entire situation, we have remained in contact with you and are interested in resolving the matter.

We also note that the notification regarding the claim was sent directly to you as the applicant, which raises additional questions from our side.

At this time, the funds have not been returned to the service’s balance.

Additionally, it is unclear to us which system you are referring to when stating that you have been marked as a “fraudster.”

Best regards,
Kingex Team

On march 9 you deposited to my account via Zelle, on march 18 money was transferred back to your account. Plain and simple.
When I asked Zelle rep what’s going on, they said that sender claimed me fraudulent and requested his money back. Which he was granted.
So in Zelle system I marked as fraudulent account now.
Question is: did you do it or your account holder?

Andrey Artstrong,

We would like to clearly state that neither our service nor our payment partner has submitted any claims or reports regarding this transaction.

At the same time, it appears unusual to us that you received a notification about the claim as the applicant, which raises additional questions from our side.

We also thank you for providing the requested materials — they have been received and are currently under review.

We kindly ask you to wait for further updates while we continue investigating the situation.

Best regards,
Kingex Admin

You investigate yourself! Meanwhile I’m without my money! I’ve provided all the info to resolve the problem, yet nothing. Please, stop answering here so my review flash red and customers aware of danger. Til you refund my money of course.

Andrey Artstrong,

We are truly sorry that you are facing this situation and understand your concerns.

Please be assured that our team is doing everything possible to resolve this matter as quickly as possible. However, submitting or repeatedly updating a financial claim will not accelerate the resolution process or affect the course of the investigation, as it is conducted strictly in accordance with established procedures.

At this stage, we kindly ask you to wait for further updates while the review is ongoing.

Thank you for your patience and understanding.

Best regards,
Kingex Admin

I kindly refuse to wait, your team proved to be insolvent at best, fraudulent at worst. My excavator dealer who’s waiting for his down payment won’t accept your excuses. Just stop reply here please, til you refund my money.

Andrey Artstrong,

We strongly reject and deny any unfounded accusations.

As previously explained, without the actual receipt of funds back to our balance, we are unable to proceed with either a refund or any further settlement. This is a necessary condition for any financial action on our side.

For this reason, we kindly ask you to wait until we receive an official response to our inquiry, after which we will be able to proceed accordingly.

Best regards,
Kingex Admin

Reject all day long! Doesn’t change the fact that I’ve lost money back to your account.

Andrey Artstrong,

We understand your frustration, however, we must clarify once again:

At this moment, the funds have not been received back to our balance. This is exactly why we have initiated an inquiry and are awaiting an official response from the payment provider.

Until the actual movement of funds is confirmed, no further action (including a refund) can be processed.

We are continuing to monitor the situation and will update you as soon as we receive any confirmed information.

Best regards,
Kingex Admin

The holder of your Zelle account refunded money back, there’s nothing to discuss here.

Andrey Artstrong,

Hi,

At this time, we do not have any confirmation that the funds have been returned to our side.

What we do have is:
— confirmation of the outgoing payment from our side;
— confirmation that the funds were debited from your side after a certain period of time;
— confirmation that you received a notification as the applicant of a claim, despite stating that you did not submit any complaint.

These factors make the situation unclear and require additional verification.

We kindly ask you to wait for a further update from our colleagues once the review of the inquiry is completed.

Best regards,
Kingex Admin

All the info required I’ve submitted! Problem is on you side!

Andrey Artstrong,

Yes, you have eventually provided the requested materials, and we confirm that they have been received.

At the same time, we would like to draw your attention to clause 9.3 of the exchange rules:

“9.3. The service’s response time to a user request is up to 10 (ten) business days from the receipt of the relevant request with the provision of all necessary data in full and in the required format. Business days refer to weekdays from Monday to Friday, excluding public holidays and weekends established by Ukrainian legislation.”

You agreed to these terms when creating the order. The complete set of requested data from your side was provided on March 21, 2026. Accordingly, the response timeframe is calculated starting from this date.

We kindly ask you to wait for further updates within the specified timeframe.

Best regards,
Kingex Admin

Bureaucrats being bureaucrats… first you asked me to make video prove, now denying your scheme. In private you said that reviews here are pointless. So just stop answering.

Andrey Artstrong,

Hi,

There is no “scheme” involved, and we are not denying anything.

All statements made on our side are supported by our communication history with you in the support chat.

We also kindly ask you not to misinterpret our words. As previously stated in our response, posting or repeatedly updating a negative review does not contribute to resolving the situation, as we always do our best to resolve any disputes as quickly as possible. We also reiterate that using a negative review as a tool of pressure is not effective.

Please refrain from misleading other users and the BestChange administration.

Best regards,
Kingex Admin

I’m so glad I’m dealing with you here! Otherwise you would just block me on telegram) your admin don’t even read my messages on telegram. Good job.

Andrey Artstrong,

These are unfounded assumptions that have no basis in reality.

Please also note that the administrator is a real person with an approved working schedule and is not obligated to respond to the entire flow of personal messages, especially considering that you are already communicating with us here in the review, in the support chat, and also have access to email correspondence. Additionally, you are actively posting about this situation on other platforms.

We kindly ask you to wait for an official update from our colleagues.

Best regards,
Kingex Admin

It’s a lie! She ignores me since yesterday.
If my reviews is not effective just stop reply here. Don’t waste your time.

Andrey Artstrong,

As previously stated, our administrator are not obliged to respond to every incoming message. You have multiple official channels for communication: this support chat, review feedback here, and official email correspondence. All your inquiries have been received and are being processed according to our procedures.

We kindly ask you to await the official update from our team and refrain from making unfounded statements.

Best regards,
Kingex Admin

I’m not saying you are obligated to answer, I’m saying you can’t ignore clients problems.

Andrey Artstrong,

We must clarify that your claim is incorrect. In your own previous messages, you explicitly stated that the administrator must respond to you, as shown in the conversation above. No one is ignoring you — as you can see, we are actively communicating with you here. All your inquiries are being addressed through the proper channels.

Please refrain from misrepresenting the situation.

Best regards,
Kingex Admin

You wasting time to answer me, even though you said on telegram my claims is useless here.
Focus on fixing the problem instead.

Andrey Artstrong,

Please be assured that our team is fully focused on resolving the situation. Please wait for the update from our colleagues regarding your case.

Thank you for your understanding.

Best regards,
Kingex Admin

You said I need to wait because you’ve contacted bank. Bank won’t tell you anything since you are not account holder!
If indeed you are account holder that means only one thing — you took my money!

Andrey Artstrong,

Your assumptions are highly unusual. We will not disclose all the details of the request publicly. If additional information is required from you, we will contact you directly. Until then, please wait for an official message from us, either with a request for further information or with the results of the investigation.

Best regards,
Kingex Admin

Waiting and exposing you on my social media is my only option at this point.?
Explain this: if you says my complaints here pointless, why do you still answer here?

Andrey Artstrong,

Yes, unfortunately, waiting is currently the only option. We respond here because we reserve the right to do so, obviously.

Best regards,
Kingex Admin

Nope! You answer here because you don’t wanna my review flashing red.

Andrey Artstrong,

Your assumption is incorrect. We respond here because we are actively managing the situation and have a duty to provide updates, not to influence any review status. Please continue to wait for the official response or the results of the investigation.

Best regards,
Kingex Admin

I’m judging by how you fix the problem instead, not by how you cover it up.

Dear Andrey Artstrong,

You are free to form your own opinion. We have nothing to conceal and are handling the situation in accordance with established procedures.

Please wait for the official update regarding your case.

Best regards,
Kingex Admin

Based on what you’ve told me there’s nothing you can do about it.

Andrey Artstrong,

This section is not intended for ongoing discussion. All necessary information has already been provided to you.

Please wait for the official update regarding your case.

Best regards,
Kingex Admin

Exactly! Stop answering here and get back to fix the problem.

Andrey Artstrong,

We are already working on resolving the issue.

Further discussion here will not affect the process. Please wait for the official update.

Best regards,
Kingex Admin

Stop talking to me here then.

Hello Oleg,

Thank you for your feedback! We are glad that you appreciated our service, and we hope that you were satisfied with the speed of operations, and the rate. If you have any additional questions, we are always happy to help.

Thank you for being with us!

Hello Andrew,

Thank you for your feedback! We are glad that you appreciated our operational speed. We also want to emphasize that we constantly strive to offer our customers advantageous exchange rates and ensure a high level of security in all our operations. Your trust is extremely important to us! If you have any further questions or need assistance, please don't hesitate to reach out.

Thank you for being with us!

Hello Anton,

Thank you for your feedback! We are glad that you appreciated our service. We always strive to provide our customers with the best cryptocurrency exchange experience. If you have any questions or need assistance, we are always happy to ensure maximum comfort during the exchange!

Thank you for being with us!

Hello Alex,

Thank you very much for your feedback! We are glad that you have appreciated our crypto exchange. A satisfied customer is our main goal. If you have any further questions or need our assistance, please do not hesitate to contact us. We will be happy to help you again!

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Hello Matteo,

Thank you very much for your feedback! We are glad that you have appreciated our crypto exchange. A satisfied customer is our main goal. If you have any further questions or need our assistance, please do not hesitate to contact us. We will be happy to help you again!

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Hello Oliver,

Thank you for your feedback regarding our support service and team! We are glad that you appreciated our work. It is important to note that we also offer a favorable exchange rate and ensure fast processing of your transactions. If you have any further questions, we are always ready to help.

Thank you for being with us!

Hello YUSUF&Safiya,

Thank you for your feedback! We are glad that you appreciated our service, and we hope that you were satisfied with the speed of operations, and the rate. If you have any additional questions, we are always happy to help.

Thank you for being with us!

Hello Mari,

Thank you very much for your feedback! We are glad that you have appreciated our crypto exchange. A satisfied customer is our main goal. If you have any further questions or need our assistance, please do not hesitate to contact us. We will be happy to help you again!

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Hello Oleksii,

Thank you very much for your feedback! We are glad that you have appreciated our crypto exchange. A satisfied customer is our main goal. If you have any further questions or need our assistance, please do not hesitate to contact us. We will be happy to help you again!

Thank you for being with us!

Hi Maria,

Thank you very much for your feedback! We are glad that you have appreciated our crypto exchange. A satisfied customer is our main goal. If you have any further questions or need our assistance, please do not hesitate to contact us. We will be happy to help you again!

Thank you for being with us!

Hello Gabe Vigil,

Thank you for your feedback regarding our support service and team! We are glad that you appreciated our work. It is important to note that we also offer a favorable exchange rate and ensure fast processing of your transactions. If you have any further questions, we are always ready to help.

Thank you for being with us!

Hello Jack,

Thank you for your feedback! We are glad that you appreciated our work. If you have any additional questions or need assistance, please contact our team. We are always ready to provide quality service!

Thank you for being with us!

Hello Ai,

Thank you for your feedback! We are glad that you appreciated our service. We always strive to provide our customers with the best cryptocurrency exchange experience. If you have any questions or need assistance, we are always happy to ensure maximum comfort during the exchange!

Thank you for being with us!

Hello dear customer,

Thank you for your feedback regarding our support service and team! We are glad that you appreciated our work. It is important to note that we also offer a favorable exchange rate and ensure fast processing of your transactions. If you have any further questions, we are always ready to help.

Thank you for being with us!

Hello Helga,

Thank you for your feedback! We are glad that you appreciated our service, and we hope that you were satisfied with the speed of operations, and the rate. If you have any additional questions, we are always happy to help.

Thank you for being with us!

Hello Helen,

Thank you for your feedback! We are glad that you appreciated our operational speed. We also want to emphasize that we constantly strive to offer our customers advantageous exchange rates and ensure a high level of security in all our operations. Your trust is extremely important to us! If you have any further questions or need assistance, please don't hesitate to reach out.

Thank you for being with us!

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Viktar,

Thank you for your feedback. We understand how stressful waiting for funds can be and appreciate your patience.

In this case, the delay was caused by a bank compliance review applied to the initial payment. While a transfer is under such review, it is not possible to resend, split, or retry payments to the same recipient details, as this may result in multiple transactions being frozen at once and increase the risk for the client.

Once a transfer enters a bank or AML review, it cannot be recalled or modified by the sender. These procedures are carried out by banks and payment systems and are outside the exchange’s control, which may affect processing times.

Regarding communication, our support team informed you that the specialist assigned to your order had completed their working day at that moment. We apologize if this caused any confusion. Certain confirmations related to bank-reviewed transactions require coordination with the responsible manager, and no additional actions are technically possible until the bank completes its verification.

Our priority in such situations is fund safety.

Thank you for your understanding.

Best regards,
Kingex Admin.

More than 24 hours have passed since the transaction was created, and the funds have still not been credited to my account.

According to the information provided by your representative, only part of the payment is under bank review. Despite this, the exchange is making no attempt to transfer the remaining part of the funds, continuously referring to the pending first transaction.

From my perspective, this position is questionable. Even in the event that the first transfer successfully passes the review, there is no guarantee that a second transfer would not be subject to a similar check. Therefore, refusing to process the remaining amount does not actually reduce risk — it only delays fulfillment of the transaction.

Additionally, the transaction amount itself is relatively small, yet it was split. This raises reasonable questions about the payment structure used (this is my subjective opinion), as otherwise there would be no clear reason to divide such an amount.

At this point, any communication from support essentially comes down to a polite version of:
“Please wait as long as necessary. Everything is under control. We cannot assist further.”

I understand the existence of bank and AML procedures. However, as of now, the transaction has not been completed, the funds have not been received, and no concrete timeline or actionable solution has been provided.

I will continue waiting, as there seems to be no alternative, but I would appreciate a more transparent explanation of the process and a realistic timeframe for completion.

Best regards,
Viktor.

Viktar, in previous comment we have explained you in detail why it is not possible to send the second payment until the first passes the bank check. Please read it carefully and wait for updates.

Best regards,
Kingex Admin.

Viktar,

Please confirm the full receipt of funds for your order. Thank you.

Best regards,
Kingex Admin.

Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

I exchanged USDT to Zelle USD (1000 USDT).
There were some technical and banking-related difficulties during the process, which resulted in a longer waiting time than I initially expected. However, the support team stayed in touch, explained that the delay was related to bank compliance checks, and kept me informed about the status.
In the end, the exchange was successfully completed, and the funds were fully credited to my account.
I appreciate that the team focused on fund safety and completed the transaction despite the complications. Overall, the experience was positive, and I would consider using this exchange again.

Viktar,

Thank you for your feedback.

As noted, the delay was caused by additional bank compliance checks, which are beyond the exchange’s control. Our team provided updates throughout the process and completed the exchange as soon as the bank review was finalized.

We appreciate your acknowledgment of our approach to fund safety and transparent communication.

Best regards,
Kingex Admin

Hello Vovan,

Thank you very much for your feedback! We are glad that you have appreciated our crypto exchange. A satisfied customer is our main goal. If you have any further questions or need our assistance, please do not hesitate to contact us. We will be happy to help you again!

Thank you for being with us!

Hello Yaroslav,

Thank you very much for your feedback! We are glad that you have appreciated our crypto exchange. A satisfied customer is our main goal. If you have any further questions or need our assistance, please do not hesitate to contact us. We will be happy to help you again!

Thank you for being with us!

Hello Artem,

Thank you for your feedback! We are glad that you appreciated our operational speed. We also want to emphasize that we constantly strive to offer our customers advantageous exchange rates and ensure a high level of security in all our operations. Your trust is extremely important to us! If you have any further questions or need assistance, please don't hesitate to reach out.

Thank you for being with us!

Hello Olha,

Thank you for your feedback! We are glad that you appreciated our work. If you have any additional questions or need assistance, please contact our team. We are always ready to provide quality service!

Thank you for being with us!

Hello Baran Deniska,

Thank you very much for your feedback! We are glad that you have appreciated our crypto exchange. A satisfied customer is our main goal. If you have any further questions or need our assistance, please do not hesitate to contact us. We will be happy to help you again!

Thank you for being with us!

Hello Yana,

Thank you for your feedback! We are glad that you appreciated our operational speed. We also want to emphasize that we constantly strive to offer our customers advantageous exchange rates and ensure a high level of security in all our operations. Your trust is extremely important to us! If you have any further questions or need assistance, please don't hesitate to reach out.

Thank you for being with us!

Hello Stella,

Thank you for your feedback! We are glad that you appreciated our work. If you have any additional questions or need assistance, please contact our team. We are always ready to provide quality service!

Thank you for being with us!

Hello Oleksandr,

Thank you for your feedback! We are glad that you appreciated our work. If you have any additional questions or need assistance, please contact our team. We are always ready to provide quality service!

Thank you for being with us!

Hello Yana,

Thank you for your feedback! We are glad that you appreciated our operational speed. We also want to emphasize that we constantly strive to offer our customers advantageous exchange rates and ensure a high level of security in all our operations. Your trust is extremely important to us! If you have any further questions or need assistance, please don't hesitate to reach out.

Thank you for being with us!

Hello Irina,

Thank you very much for your feedback! We are glad that you have appreciated our crypto exchange. A satisfied customer is our main goal. If you have any further questions or need our assistance, please do not hesitate to contact us. We will be happy to help you again!

Thank you for being with us!

Hello Yana,

Thank you for your feedback! We are glad that you appreciated our operational speed. We also want to emphasize that we constantly strive to offer our customers advantageous exchange rates and ensure a high level of security in all our operations. Your trust is extremely important to us! If you have any further questions or need assistance, please don't hesitate to reach out.

Thank you for being with us!

Hello Maria,

Thank you very much for your feedback! We are glad that you have appreciated our crypto exchange. A satisfied customer is our main goal. If you have any further questions or need our assistance, please do not hesitate to contact us. We will be happy to help you again!

Thank you for being with us!

Hello dear customer,

Thank you for your feedback regarding our support service and team! We are glad that you appreciated our work. It is important to note that we also offer a favorable exchange rate and ensure fast processing of your transactions. If you have any further questions, we are always ready to help.

Thank you for being with us!

Hello Irina,

Thank you for your feedback! We are glad that you appreciated our operational speed. We also want to emphasize that we constantly strive to offer our customers advantageous exchange rates and ensure a high level of security in all our operations. Your trust is extremely important to us! If you have any further questions or need assistance, please don't hesitate to reach out.

Thank you for being with us!

Hello,

Thank you for your feedback! We are glad that you appreciated our work. If you have any additional questions or need assistance, please contact our team. We are always ready to provide quality service!

Thank you for being with us!

Hello Zemchick,

We are sorry to see your negative review, however, we would like to clarify the situation.

The payment could not be processed due to the non-working details provided by you. We attempted to complete the transfer several times from different accounts, but the issue remained on the recipient side. A screenshot confirming the error on payout details: https://prnt.sc/9NpP6mkUg0OO

Regarding the refund timing:
As stated in our Terms of Service, which you personally confirmed before creating the order: “6.1. Refunds are processed within 5 (five) business days. Business days refer to weekdays from Monday to Friday, excluding public holidays and weekends established by Ukrainian legislation.”

Since you declined to provide alternative correct payment details, your refund request will be processed strictly according to the rules — in the standard payout queue.

We always act within the agreed terms and remain ready to assist once valid payout details are provided.

Best regards,
Administrator Kingex

Hello Anton,

We would like to clarify the situation once again.

The payment was sent exactly to the phone number you provided in the order. Later it turned out that this number was not linked to your bank account, which made it impossible for the bank to credit the funds. Unfortunately, this mistake was fully on your side, as the service processes payouts strictly according to the details entered by the user.

Despite this, for several months we have been assisting you in resolving this issue with the sender bank, although this situation arose solely due to the incorrect information you provided.

Please note that we cannot send the payout a second time or compensate it again. The original transfer was completed successfully and in full compliance with the order details you confirmed. We cannot take financial responsibility for errors in the recipient’s information.

Best regards,
Administrator Kingex

Daar Kingex admin,

Background not so clear enough:
1) Requested form/info, to do transaction is (email, card number and holder, phone number)
2) All data was provided correctly (no mistakes)
3) But provided phone number didn't linked to any Kazakhstan bank account
It means, transaction cannot be done through payment by provided phone number (number correct, existed and belongs to me). Number didn't linked to any Kazakhstan bank account because its foreign country number
4) Transaction can be completed just by transaction by card number (all my previous transaction was done exactly like that)

Original transfer wasnt completed because its trying to do so by phone number which didnt exist in Kazakstan and cannot be use for transaction

As evidence we have certificate prove of payment request (which cannot be done, because it's trying to use foreign phone number)

With best regards.

Anton,

For transfers in the direction Tether TRC20 USDT -> JusanBank KZT, the required details on our exchange service are:
– bank card number
– bank name
– full name of the recipient
– phone number linked to online banking

Payments for this direction can be processed either by card number or by the phone number linked to the bank account.

The payment was sent exactly according to the information you provided — to the phone number. We have the official receipt confirming this operation.

It is not technically possible for us to verify whether the provided phone number is linked to banking or not, and we have no reason to doubt the details submitted by the customer.
No other client has ever provided a phone number that is not linked to online banking.

Just as we cannot expect a client to provide a random card number or someone else’s full name, the phone number must also correctly belong to the recipient’s banking account.

To clarify, if you state that your phone number is not linked to your bank account, we do not quite understand, whose is, and why you have provided it.

Best regards,
Administrator Kingex

Kingex Admin,

I didnt provide "random" data.
I provide my personal information belong to me such us (card number and telephone. number)
But provided phone number didnt linked to any bank account (I use it for international communication if necessary)

Recipient, mentioned by you and me — didnt prove completed transaction, because:
- have status on it "transaction accepted"
- but not "transaction completed"
thats because it was done in automatically way
And it cannot be accomplished with that credentials (due to foreign phone number)

And at the end:
1) I sent USDT (we can prove it)
2) Sender tried to sent KZT (but didn't accomplished it). KZT still on his bank account

I just ask for help.
Because all previous transactions (which has many) with the same credentials — was completed, because transferred by card number, not phone number (because that's impossible)

Please do not leave it in that way
With best regards, Anton.

Hello Anton,

We contacted you via email with a request for additional information. Please check your inbox and kindly reply at your convenience.

Kind regards, BestChange administration.

Dear Kingex admin,

double check email box.
Its empty.
Can you sent it one more time?

Best regards, Anton.

Hello Yana,

Thank you very much for your feedback! We are glad that you have appreciated our crypto exchange. A satisfied customer is our main goal. If you have any further questions or need our assistance, please do not hesitate to contact us. We will be happy to help you again!

Thank you for being with us!

Hi Irina,

Thank you for your feedback! We are glad that you appreciated our work. If you have any additional questions or need assistance, please contact our team. We are always ready to provide quality service!

Thank you for being with us!

Hi dear customer,

Thank you for your feedback! We are glad that you appreciated our operational speed. We also want to emphasize that we constantly strive to offer our customers advantageous exchange rates and ensure a high level of security in all our operations. Your trust is extremely important to us! If you have any further questions or need assistance, please don't hesitate to reach out.

Thank you for being with us!

Hi Katherine,

Thank you for your feedback! We are glad that you appreciated our service. We always strive to provide our customers with the best cryptocurrency exchange experience. If you have any questions or need assistance, we are always happy to ensure maximum comfort during the exchange!

Thank you for being with us!

Hi Irina,

Thank you for your feedback! We are glad that you appreciated our service. We always strive to provide our customers with the best cryptocurrency exchange experience. If you have any questions or need assistance, we are always happy to ensure maximum comfort during the exchange!

Thank you for being with us!

Hi Ihor,

Thank you for your feedback! We are glad that you appreciated our work. If you have any additional questions or need assistance, please contact our team. We are always ready to provide quality service!

Thank you for being with us!

Hi Ni,

Thank you for your feedback! We are glad that you appreciated our operational speed. We also want to emphasize that we constantly strive to offer our customers advantageous exchange rates and ensure a high level of security in all our operations. Your trust is extremely important to us! If you have any further questions or need assistance, please don't hesitate to reach out.

Thank you for being with us!

Hello dear customer,

We will thoroughly review your case and provide you with a response at the earliest possible time.

Best regards,
Kingex Admin

Please leave the complaint until they resolve the problem and I receive my money.

Dear customer,

Please note that reopening or updating the complaint will not in any way accelerate the resolution, as we are already doing everything possible to address the issue as quickly as possible.

Thank you for your understanding.

Best regards,
Administrator Kingex

Look, we've already met. He's been working on resolving the issue of switching from USDT to Monobank for several months... What could be the problem? They're ignoring me on Telegram.

Dear customer,

Please note that we do not handle such matters via Telegram. Any communications you had there with our cash manager are separate from the formal resolution process. We kindly ask you to continue addressing all related questions through the official support channels.

Thank you for your understanding.

Best regards,
Administrator Kingex

If it's from your website, the same telegram contact, I have screenshots and all the conversations and emails, as well as the transaction.

Dear customer,

Please note that you are messaging our cash manager, who is NOT handling your order. Kindly await our response via email, where we are reviewing your case.

Best regards,
Administrator Kingex

How much time do you think you need? Please, I need my transaction.

Dear customer,

Please note that we are reviewing your transaction in accordance with our internal procedures. We kindly ask for your patience. As stated in our rules:

“9.3. The service’s response time to a user request is up to 10 (ten) business days from the receipt of the relevant request with the provision of all necessary data in full and in the required format. Business days refer to weekdays from Monday to Friday, excluding public holidays and weekends established by Ukrainian legislation.”

We will get back to you as soon as the review is complete. Thank you for your understanding.

Best regards,
Administrator Kingex

But it's been like this for several months now and you haven't come up with any solution.

Dear customer,

We understand your concerns. At this stage, a clear response timeframe has already been provided, and we kindly ask you to wait for the outcome within this period.

Best regards,
Administrator Kingex

Could I help with anything to get my money back as soon as possible? Please send the money to my card or refund the USDT.

Dear customer,

At this stage, no additional action is required from you. We have already provided you with a response timeframe, so please wait — you will receive an update soon.

Best regards,
Administrator Kingex

Hello dear customer,

It seems there might be some misunderstanding. We could not find any order with the number you mentioned, and there is no registered client in our system under the email address linked to your review.

If you are indeed our client, please reach out to us via email at [email protected] using the same email address that was used when creating your order. This will help us verify your request and provide further assistance.

Best regards,
Kingex Team

Hi dear customer,

Thank you for your feedback! We are glad that you appreciated our service. We always strive to provide our customers with the best cryptocurrency exchange experience. If you have any questions or need assistance, we are always happy to ensure maximum comfort during the exchange!

Thank you for being with us!

Hi Xa,

Thank you for your feedback! We are glad that you appreciated our operational speed. We also want to emphasize that we constantly strive to offer our customers advantageous exchange rates and ensure a high level of security in all our operations. Your trust is extremely important to us! If you have any further questions or need assistance, please don't hesitate to reach out.

Thank you for being with us!