Global-Ex exchanger

I received a response to my claim on the website, the exchanger says that the conversion gateway has resumed operation, but the payment has not been made due to the fact that the exchange rate has changed at a loss to them.

Hello Amir,

Yesterday, unforeseen circumstances arose while processing your application, pertaining to Rule 7 of our service, which you agreed to when creating your application.

You were offered a full refund, but you chose to wait for the conversion gateway to be restored. Today, the gateway has been restored, but the conversion at the rate specified in your application has not occurred. Therefore, we have again offered you a refund, as converting your assets at the current market rate will result in a loss for the exchange service.

In accordance with Rule 7, the Contractor is not liable for overdue obligations.

We are waiting for your details for a refund.

Yesterday you had the opportunity to earn income, why should I suffer losses due to your negligence and inhumane attitude.

Amir,

We are waiting for your details for a refund.

I wait for fair payment.

Amir,

We are waiting for your details for a refund.

I dont want refund, i want MY usdt.

Still nothing.

Amir,

We have sent you the funds in full. We have no financial obligations to you.

Sincerely, Global-Ex.cc Administration

Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

Why if am not answer right away i should wait? and when they ignoring me — its normal?

Hello Kristina,

Please be sure to disclose important details. When you created your application, you were asked to be in touch to confirm your payment. You responded to our initial message 40 minutes later, when your application had already been postponed. You were informed that we would process your application in the order in which it was received, following the current ones. You informed us that you were going to bed in an hour—our payment schedule is 10-150 minutes, so we may not have had time to process your payment. You were offered a refund, but you stated that you did not have the time or opportunity. You were provided with refund instructions initially, and we await your email.

Sincerely, Administration of Global-Ex.cc

I know! I told that. When I answer they ignore me also same time till I start spam! Why? Why when am not answer it’s fault and twhen they not answer normal?

136 min left btw.

With such great service u will have a lot time soon when lost all clients as I see comments here.

Kristina,

Please send your refund wallet to our email address: global-ex.info@yandex.ru, using the email address you specified in your application.
Please also include your application number in the email.

Sincerely, Administration of Global-Ex.cc

Kristina,

The funds have been returned in full.

Sincerely, Administration of Global-Ex.cc

Kristina, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

I didn’t get money back. Can sent u screenshots from my crypto account! U waste my time and nervous for nothing!

Just now received! Bye. Good luck!

Hello Alex,

Please do not remain silent about the most important factors, namely:

1. The payment period was extended solely because confirmation of deposits from your side took several hours for each transfer.

2. All payment conditions, including the need to confirm payments, were indicated three times before paying for the application.

3. No one accused you of fraud, correspondence with you is recorded.

All the best to you.

Hello Ruslan,

Please provide documents confirming that the bank was blocked due to our transfers.

Sincerely, Administration of Global-Ex.cc

Hello Anthony,

When you contacted online support, you were provided with detailed advice and a description of the situation.

We sincerely apologize for the inconvenience caused.

Sincerely, Administration of Global-Ex.cc

I've been provided with a description of the situation that you use *** and *** for making transactions via their cards? or that was a common routine for you?

i've been informed that these scum people will call me? you consider me as an idiot?

Hello Mikhail,

Please do not mislead users. In your mail there is one successful application and one application for which payment has not been received.

If you have any questions, please contact our website's technical support.

Sincerely, Administration of Global-Ex.cc

What about the personal data that I had shared with you to refund my assets?what you gonna do with it? Do you have answers in your scripts?)

Hello Oksana,

You were offered an alternative payment option - you declined it.

We sincerely apologize for the inconvenience.

Sincerely, Administration of Global-Ex.cc

Hello Jim,

When checking your transaction, it was found that it has high risk tags, namely Gambling - 7.36%

Unfortunately, we cannot accept such assets, and in accordance with our AML policy, which you agreed to when creating the application, you were asked to complete the KYC procedure. As a result of the procedure, the funds were returned to you.

Sincerely, Administration of Global-Ex.cc

Hello Ilya,

We apologize for any inconvenience. Due to an error of the payment system the funds were indeed sent to another bank, but you did not report any problems with their receipt.

Sincerely, Administration of Global-Ex.cc

Hello Ig,

Unfortunately, your transaction has high risk tags and the overall risk level exceeds the acceptable threshold. Processing such a transaction entails risks for the exchange and other customers.

When creating your request you confirmed that you have read and agreed with our AML policy.

The funds have been returned to you in full less the network commission.

Sincerely, Administration of Global-Ex.cc

Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as DarkMarket, Sanctions, Enforcement action, or marked with other high-risk labels.

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

Sincerely, administration of the BestChange exchanger monitor.

Ñ÷èòàþ äåéñòâèÿ äàííîãî îáìåííèêà ***. Öåëüþ ÿâëÿåòñÿ ñáîð ïåðñîíàëüíûõ äàííûõ ãðàæäàí îðãàíèçàöèåé íå óïîëíîìî÷åííîé íà õðàíåíèå è îáðàáîòêó ïåðñîíàëüíûõ äàííûõ ãðàæäàí. Ò.å. Îáìåí íå ïëàíèðóåòñÿ, êàê òàêîâîé, à îñóùåñòâëÿåòñÿ ñáîð ïåðñîíàëüíûõ äàííûõ â ïðèâÿçêå ê êðèïòîêîøåëüêàì. Äà, ñðåäñòâà âîçâðàùàþòñÿ, çà âû÷åòîì ïîòåðü íà òðàíçàêöèè òóäà è îáðàòíî, âñ¸ çà ñ÷¸ò êëèåíòà îáìåííèêà ðàçóìååòñÿ, â èòîãå ó îáìåííèêà ïàñïîðòíûå äàííûå, ïðîïèñêà, âèäåî/áèîìåòðèÿ ëèöà, à èíà÷å ñðåäñòâà ìîë íå âåðí¸ì. Òàêèì îáðàçîì ýòîò îáìåííèê ñîáèðàåò äàííûå î ñâîèõ êëèåíòàõ è çà èõ ñ÷¸ò. Ôîðìèðóÿ ñâîþ áàçó äàííûõ, äëÿ íåÿñíûõ öåëåé. Âñ¸ ýòî ìîæåò ÿâëÿòüñÿ ïðèãîòîâëåíèåì ê ïðîòèâîïðàâíûì äåéñòâèÿì òðåòüèõ ëèö.

Schitayu deystviya dannogo obmennika moshennicheskimi. Tsel'yu yavlyayetsya sbor personal'nykh dannykh grazhdan organizatsiyey ne upolnomochennoy na khraneniye i obrabotku personal'nykh dannykh grazhdan. T.ye. Obmen ne planiruyetsya, kak takovoy, a osushchestvlyayetsya sbor personal'nykh dannykh v privyazke k kriptokoshel'kam.

I consider the actions of this exchanger to be fraudulent. The goal is to collect personal data of citizens by an organization not authorized to store and process personal data of citizens. Those. The exchange is not planned as such, but personal data is collected in connection with crypto wallets. Yes, the funds are returned, minus the losses on transactions there and back, all at the expense of the exchanger’s client, of course, as a result, the exchanger has passport data, registration, video/biometrics of the face, otherwise we will not return the funds. Thus, this exchanger collects data about its clients and at their expense. Forming your own database for unclear purposes. All this may be preparation for illegal actions of third parties.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Marina,

Unfortunately, your transaction contains high-risk tags. Processing such a transaction entails risks for the exchanger and other customers.

In accordance with our AML policy, which you confirmed that you have read and agreed to when creating the application, you must complete the KYC procedure to return funds.

We expect you to provide the documents we requested.

Sincerely, Administration of Global-Ex.cc

Only $38 out of $940 seemed suspicious to you. You took the entire amount.
Give me back my $902!
A photo of your passport and residence permit is enough for KYC verification, but you demand a huge package of documents.
Do not use the services of this exchanger!

Marina,

When you created your application, you personally agreed to the terms of our AML policy. (https://global-ex.cc/pages/aml)

We are awaiting the provision of the requested documents.

Sincerely, Administration of Global-Ex.cc

Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as DarkMarket, Sanctions, Enforcement action, or marked with other high-risk labels (screenshot: https://bc.to/k0b3NW ).

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.ru/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.

Hello Roman Shkurko,

Please do not mislead users. You were promptly provided with payment details in your application, but you did not see them.

Sincerely, Administration of Global-Ex.cc

I have a chat log and you too.. Check it. At 17:49 I did order and only at 19:03 you asked me to do a new order.