City-Exchange exchanger

Hello Dmitriy,
Your order is in process

5 hours have passed and the funds have not arrived

Dmitriy,
we repeated the payment

Dmitriy,
The card you gave to us is impossible to make a transaction to.
Please, send us new card number on our email info@city-exchange.io

Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.

Hello Ilya,
Your transaction failed AML verification. Please contact the online chat for further instructions.

Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.

Hello Aliaksandr Beliashou,
Your order is completed

I can't get my money. It's a [Obscene and abusive language was removed by the monitoring's administration].

I am still wait my money.

Aliaksandr, thank you for waiting.

According to our information, you created an order for the amount of 0.02216111 BTC and sent a transaction for the amount of 0.01216111 BTC to the exchanger's address, transaction link https://www.blockchain.com/explorer/transactions/btc/60eeee57f9b44635e53755e91699010aa3f00da02e3f040be0fd02008bf004f0

The exchanger recalculated the amount to be received by the amount received and paid you. The exchanger has no financial obligations to you.

Best regards, BestChange administration.

Hello Joseph,
Your transation has failed the AML checking.
Please contact us in online-chat on the site

Best server, perfect support work. But e-mail notificstion system... It would be a nice addition to improve the service.

Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.

The exchange was completed, thanks for the help

Hello, Elia!
Thanks for your positive feedback.

Hello, Yannick!
We are happy you are satisfied.
Thank you for your positive review.

Hello, Investors onlinebiz!
Thanks for your positive review.

Hello, CashBB_com!
Thanks for your comment and really sorry for your inconveniences.
For explanation we don't know if someone made PM payment or just only created an order. If we didn't receive payment to PM wallet, our system can't recognise payment and it can't change status to paid.
We are monitoring PM payments so if Perfect Money security department unblock payment we complete an order as soon as possible in manual mode.

Again sorry for your inconveniences.

Hello, NeilNow!
Can you explain what do you mean ?

Hello, Bilal Ahmed!
Thanks for your positive feedback.

Hello, John!
Thanks for cooperation and your positive review.

Hello, Hermann K!
Thanks for your positive review.

Hello, Rafidul Haque!
Thanks for your positive review.

Hello, Shwan!
Thanks for your positive feedback.

Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.

Hello, Tim!
I checked your order and it is completed now.
Yes our system works in automatic mode but some of transactions Perfect Money takes for review and then we receive your payment with delay (more than 40 minutes). That's way order status was changed to Rejected.

This is answer from Perfect Money support:
"Under certain circumstances some account-to-account transactions might get temporarily blocked by our automatic security system. Such suspicious transfers get postponed for check and manual confirmation by our Security Department. Transactions put under investigation are reviewed and processed within following 24 hours."

It wasn't our fault but very sorry for your inconvenience.

The issue was resolved. Thank You.

Tim, I'm happy that your problem was resolved quickly.
Thanks.

Hello, Walletway!
Thanks for your positive feedback.

Hello, George Mukanda!
Thanks for your positive feedback.

Hello, Nhat Nguyen!
We apologize for the delay due to technical failure could not transfer funds
Your order executed.
PM has been refunded to your account.
Have a nice day!

Hello, Ssebalamu Andrew!
Hello,we did not have enough reserve for the payment of your application,several applications went at the same time and the reserve was disassembled!We wrote to you in the mail almost immediately after the occurrence of this situation!In this situation, we are forced to make you a refund because we have no reserve for the payment of your application.Please send us your PM invoice for refund and sorry for any inconvenience,have a nice day!

Hello, Asanka!
Order was executed in accordance with our regulations. Confirmations in the bitcoin network do not depend on us. Fee has been dynamic. Today there is an unstable exchange rate of bitcoin, which can significantly affect the confirmation of transactions.
Have a good day!

Hello,

A request for the administrator of the exchanger to respond to this complaint from the user.

Best regards, BestChange administration.

Hello, Ads!
Firstly, order you specified was created on 27.04.2019. You have not received payment. Secondly, in our service, the course is fixed after clicking on the button “Pay”. Please remove the claim, as it is not justified. If you have some questions, our support service will be happy to answer them from 9:00 to 21:00 Kyiv time. Have a good day!

Ads,
*we have not received payment

??? 27/04/2019 , today is 12/04, how to create the future ???

Order ID165871, I buy 0.0405 BTC with price 220.19 PM, after clicking on the payment button, nothing changes. And after payment, I received your email with the content that I only received 0.03829 BTC.
https://www.blockchain.com/vi/btc/tx/11e5c2235ab04071b94090962871336a3463249f1b1bb8b4245b681be3247400

Important, I do not receive a price change notification before I pay, that email is received after I have completed the payment. Look at this image : https://www.upsieutoc.com/images/2019/04/12/scam.png

I was very angry because of Bit-Changer's fraud.

Initially, I found exchange to buy BTC with PM and saw Bit-Changer on Top with prices $54xx.

After completed the order, I was frustrated and reviewed, Bit-changer changed the price to $ 55xx, but only 30 seconds later, Bit-Changer is back to Top with price 54xx.

That's a small amount, but that's fraud, I don't accept that and I need to warn the user.

Ads, Please contact our support team. We will help you

in such cases, you must contact support. We always meet our customers halfway

Customers halfway ?
I paid very fast, faster than receiving an email, but the BTC price (your price) changes with the speed of light. LOL
Contact support? It doesn't work because you emailed me that my order is 0.03829 BTC, I don't want to argue with you.
I need your apology and you should check your fraud system.

Ads, please contact our online support,we will help you to understand and resolve this issue.

Ads, Contact our support

https://bit-changer.net/en/

No, You must actively contact me. I contact support person? I will have to explain and confirm the person who made the order .... waste time.

Order ID165871, You will know my email.

I received an apology and compensated the number of missing BTC.
Support to work is quite enthusiastic, hope I will use Bit-Changer more times.