Exchange rates:
455259
Exchangers:
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Updated:
23:39:54
city-exchange.io exchanger website screenshot

City-Exchange exchanger

Other exchangers
Status: active City-Exchange reviews: 02441276
Exchange rates: 66 Volet TS:
Reserve: $9 792 824 Perfect Money TS:
Age: 9 years WebMoney BL:
On BestChange: 8 years 10 months MyWOT rating: 3.0
Country: Russia Forums:
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When creating a financial claim, please make sure that the exchange regulations specified on the website City-Exchange have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:

  1. The regulated exchange period has not expired yet.
  2. The exchanger's regulations were violated. For example, the incoming transaction did not pass the AML check.

Be sure to indicate the exchange order number. It will help the City-Exchange administrator resolve the problem more quickly.

If you didn't like the City-Exchange's service and want to write about it, use the Comment review type.

* Order number:
*
 
Add a comment:
Georgi 77.92.246.* June 11, 2024 09:36
Wonderful team. I exchanged $13,000 with them. Initially they sent 1 wrong banknote, but quickly fixed the problem for free and the next morning. I trust them.
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Pavel 212.58.120.* May 30, 2024 07:52
Issue has been fully resolved
According to the information available, the exchanger has no financial obligations to this user
The AML case arose due to high-risk markers in the assets that the user had sent
I do not recommend anyone to use this service.
The website has no confirmation that funds have been received in their wallet. The operator notifies me after the transfer has been completed that they will deliver the money to me only after 8 hours (!).
We issued a refund and they have not transferred the funds back to my wallet for the second hour, although the operator said that the wait would be 1 hour.
This is the worst service I have ever used.
Expand (1)
City-Exchange admin May 30, 2024 10:47
Hello
Your cryptocurrency transaction did not pass AML verification successfully. According to the AML policy of our exchange service, it was decided to make a refund. The refund has been executed. There are no financial liabilities to you.

We will be glad to work with you in compliance with the AML policy of the service
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Alex 146.0.35.* May 27, 2024 17:05
I received cash. The courier arrived on time, they worked efficiently.
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Alex 89.178.132.* April 5, 2024 13:41
Bad service.

Lost 30minutes of card check and then "Payment details could not be obtained, please contact technical support to clarify the reasons."

Admin could not resolve the issue saying that was my problem.
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John Doe 212.112.118.* April 1, 2024 17:02
Exchanged 40k USDT, very pleased with the work
City-Exchange. They responded quickly, made the exchange quickly, and communicated politely.
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Abdu 195.70.216.* March 26, 2024 20:16
Really fast to do.
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Alex 91.229.163.* March 14, 2024 12:01
Firstly. There are bugs on the site, after payment is made to their bank account, the system does not update, you have to wait for hours for it to be updated manually. Screenshots https://imgur.com/a/26FhidC
Result https://imgur.com/d9BH88E

Secondly, the rate is not stable, I paid 97 rubles, after 10 seconds, I update the site, its already 93. The site instantly changes the rate. after payment.
Expand (1)
BestChange admin March 14, 2024 12:10
Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.
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CommentRemove
David 2.54.188.* March 7, 2024 17:07
Lack of any evidences confirming the accuracy of the information given down below
The following comment may have been left to discredit the exchanger's image and reputation
The claim's status has been changed to neutral by the monitor's administration
Profanities and abusive language were removed by the monitor's administration
They are totall ***! They had exchange course here 92.6 rub for 1USDT, when I started exchanging they changed it themselves without notification, the course became 83.2. There is no such a course in the market! Total ***. They say I am to blame that I didnt notice that they changed the exchange course so much, I never had such a situation on bestchange before, never thought somebody could do it. So dont deal with them, real ***. The reason why as they explain: I chose Ru card instead of sberbank card, they did it themselves, they sent me the money on sberbank eventually, but they dont care, its a method of lying with the course. Go out of the market ***!
Expand (15)
BestChange admin March 8, 2024 04:55
Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.
City-Exchange admin March 8, 2024 12:44
Hello David,
Your exchange is complete.
David March 8, 2024 12:47
The claim is not resolved, the difference in exchange course wasnt compensated. The information is false, please dont believe this information, never deal with this company, save your money.
City-Exchange admin March 8, 2024 13:25
David, Your exchange is complete.
David March 8, 2024 13:29
Dont deal with this company, they lie, I hope people see my messages and dont deal with them. Ill write as much as I can so that people pay attention to it. They didnt compensate me. I hate oriole lying. Save your money, never deal with this company.
City-Exchange admin March 8, 2024 13:35
David, Your exchange is complete.
David March 8, 2024 13:36
Dont deal with this company, they lie, I hope people see my messages and dont deal with them. Ill write as much as I can so that people pay attention to it. They didnt compensate me. I hate people lying. Save your money, never deal with this company.
City-Exchange admin March 8, 2024 13:40
David, Your exchange is complete, please, pay close attention to the course of your exchange.
David March 8, 2024 13:42
Dont deal with this company, they lie, I hope people see my messages and dont deal with them. Ill write as much as I can so that people pay attention to it. They didnt compensate me. I hate people lying. Save your money, never deal with this company.
City-Exchange admin March 8, 2024 13:56
David, Your exchange is complete, please, pay close attention to the course of your exchange.
David March 8, 2024 13:56
Dont deal with this company, they lie, I hope people see my messages and dont deal with them. Ill write as much as I can so that people pay attention to it. They didnt compensate me. I hate people lying. Save your money, never deal with this company.
BestChange admin March 9, 2024 14:18
Dear David,

Thank you for the information in your review posted.

The exchanger informed us that it didn't change a rate, you received the amount in the order indicated.
In addition the exchanger provided us with screenshots where the information indicated. Please, check your mailbox, our mail was sent from support@bestchange.com.

If you have another information, please, send us screenshots which can confirm it. Unfortunately if we don't have confirmation of the information in your review we will be forced to withdraw the claim and consider the review as defamation of the exchanger's service.

We hope for your comprehension.

Sincerely, administration of the BestChange exchanger monitor.
David March 11, 2024 07:33
I guess you dont see the point. They completed the transfer but with the wrong, false exchange course. They attracted me with the course almost 93 but 93 became 83 during the exchange. The average course was 91 at the market. How can you give 83 when there is no such courses? Much less then the market.
They use unfair ways and tricks to attract users and deceive users.
Is this ways to attract users ok for Bestcgsnge? It means that Bestchange is also the wrong place to be abd use.
City-Exchange admin March 11, 2024 11:08
David, Your exchange is complete, please, pay close attention to the course of your exchange.
David March 11, 2024 14:08
Dont deal with this company, they lie, I hope people see my messages and dont deal with them. Ill write as much as I can so that people pay attention to it. They didnt compensate me. I hate people lying. Save your money, never deal with this company.
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User 79.139.245.* March 2, 2024 10:45
Reliable, good support, thanks.
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Igor 88.244.231.* February 16, 2024 20:26
Nice and fast exchange at a relatively low cost.
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Gleb 78.176.180.* November 27, 2023 12:59
I have been in the Istanbul office, and the exchange was fast and relaxed. After ID checks, I have been waiting for 10-15 minutes iface to face with the operator in their office until got funds on my wallet. They even offered coffee;)
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Ivan 165.232.108.* October 24, 2023 14:44
Issue has been fully resolved
Chat doesn't work, main page contact form doesn't work, paid money with no result and no way to contact them.
Expand (31)
City-Exchange admin October 24, 2023 15:10
Hello Ivan,
Send a check to the online chat on the website.
Claim solved
Ivan October 24, 2023 17:13
3 , , , , , [Obscene and abusive language was removed by the monitoring's administration] .
Claim renewed
Ivan October 24, 2023 17:15
Chat didn't work in a chrome, in a safari the operator took 2 hours and nothing happened, he is a *** he banned me, i can't know why. know with whom you trade. thats all guys, i won;'t see my $ i think.
City-Exchange admin October 24, 2023 17:16
Ivan,
The Chat is working, try another browser
City-Exchange admin October 24, 2023 17:16
The Chat is working, try another browser
Claim solved
Ivan October 24, 2023 17:17
*** you, you banned me, talk to your operators, they are slow and no apologizing.
Ivan October 24, 2023 17:19
It is not solved, they are banned me just because of hate.
Claim renewed
Ivan October 24, 2023 17:20
Their support banned we, they needed to solve it, but they banned me, and i don;'t know why, its my 6th exchange with them.
City-Exchange admin October 24, 2023 17:21
Ivan,
The Chat is working, try another browser
Claim solved
Ivan October 24, 2023 17:23
Yo bro you want to *** the system? no bro.
Ivan October 24, 2023 17:23
I will renew it anyway while your operators don't respond to my case.
Claim renewed
Ivan October 24, 2023 17:24
*** that operator that was the ***, but send me the money back hey.
Ivan October 24, 2023 17:29
They turned it off, thats all you need to know bestchange and people.
Ivan October 24, 2023 17:29
Ban them.
Ivan October 24, 2023 17:31
Hey bestchange, give me the credit, where to send all the documents needed for the case?
City-Exchange admin October 24, 2023 17:36
Ivan,
Send payment documents in online chat
Claim solved
Ivan October 24, 2023 17:37
I tried but i was banned.
Claim renewed
Ivan October 24, 2023 17:38
They took 2 hours and i said what is going on and they banned me.
Ivan October 24, 2023 17:39
I'm still banned and can't access it even in safari, chrome didn't work from the start.
Ivan October 24, 2023 17:41
Talk with your *** operators they are ***.
City-Exchange admin October 24, 2023 17:41
Ivan,
try from another device
Claim solved
Ivan October 24, 2023 17:42
Unban me, that's all you need, and give me my money back, i will stop.
Ivan October 24, 2023 17:42
Bump.
Claim renewed
Ivan October 24, 2023 17:43
From another device, you're really *** manager.
Ivan October 24, 2023 17:47
Given that i already shipped them with all info needed, crazy guyz.
City-Exchange admin October 24, 2023 17:47
try again please
Claim solved
Ivan October 24, 2023 17:48
Not good.
Ivan October 24, 2023 17:48
Nothing changed.
Claim renewed
Ivan October 24, 2023 17:51
.
Claim solved
BestChange admin October 24, 2023 20:52
Hello,

Ivan, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Best regards, BestChange administration.
Ivan October 25, 2023 14:51
All good.
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Dmitriy 31.173.120.* October 17, 2023 08:47
Request 340493
Nice job! I got my money after few minutes, thank you!
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Void 77.73.68.* October 16, 2023 14:42
Because of late payment (about 20 min) exchange order was expired, but they fixed it manually. I recommend to make payments faster. All was resolved in online chat.
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Vit 185.144.83.* October 14, 2023 14:02
Impressive, very nice. Fast AF.
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Niki 193.233.237.* October 11, 2023 01:41
Personal data was removed by the monitor's administration
[The AML case ]

You could lose 10%.
I strictly do not recommend using this exchanger.
After sending my bitcoins, exchanger's site showed "deal completed. Funds have been sent, please wait for funds to be credited". And nothing happened. Exchanger didn't bother to inform, neither on the site nor via email, why. Then i asked support "where is my money?"
and i was told "your payment did not pass aml verification". In the rules of the exchanger there are no criteria for how they calculate aml risks and only when i asked support they sent me this https://getblock.Net/report-preview/75b86778-2bdc-a063-4f05-ea0d77973dfc
in service rules of the exchanger nowhere is written that they use getblock.Net and this site (getblock.Net) recures payments for checking aml risks
so if you decide to use this exchanger you gamble.
I've offered following compromise.
1) I am to send photo of my documents
2) i am to send my photo with bank card
3) i am ready to prove origin of my bitcoins (they all were received from exchengers listed on bestchange.Com)
or my bitcoins would be sent me back minus blockchain fee and fee of getblock.Net
i was given a cold respond "when creating an order, you agreed to the aml rules"
then i've offered a second compromise:
since only 16.4% Of my bitcoins marked as "dangerous sources" what about you to get 6.4% "Dangerous" bitcoins and exchange the rest?
this time they decided not to respond.
Eventually i was promised they took only 10% (i guess the most "dangerous" and "sanctioned" bitcoins) from me and hold my bitcoins for 3 days.

Technically in service rules there is a point that they can take 10% away so it's cannot be considered as direct scum.

Info and links:
btc tinkoffrub
transaction hash b248079990ce25b520b95ecc1e74bfaf0ed186f480e5d54570f39377612f8288
request
https://city-exchange.Io/request?id=x8d8cd98f20e9288d4096eccf77c69b39d59024cc43e9eea6690cb1698d908baf.
Expand (2)
BestChange admin October 11, 2023 04:19
Hello,

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.
City-Exchange admin October 11, 2023 11:25
Hello Niki,
Your transaction was banned because of AML rules.
Follow the instructions
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Ilya 89.185.84.* October 6, 2023 08:53
Extremely lowball commission
24sat/b when all block 39+
And said just waiting waiting wat?
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Dmitriy 212.175.11.* September 13, 2023 13:19
I don't recommend it
sending funds to the card takes too long
More than 1 hour has passed and the funds have not arrived

Technical support only responds that we are checking
Expand (4)
City-Exchange admin September 13, 2023 13:35
Hello Dmitriy,
Your order is in process
Claim solved
Dmitriy September 13, 2023 17:05
5 hours have passed and the funds have not arrived
City-Exchange admin September 13, 2023 17:15
Dmitriy,
we repeated the payment
City-Exchange admin September 13, 2023 17:20
Dmitriy,
The card you gave to us is impossible to make a transaction to.
Please, send us new card number on our email info@city-exchange.io
3
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Powerggg2023 70.79.182.* September 7, 2023 09:32
In genreal deal for 1500 USDT was good.
Not good page about your transaction it could be better but deal was completed at 30-45 minut
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Ilya 85.140.3.* September 4, 2023 15:41
The AML case arose due to high-risk markers in the assets that the user had sent
Sent 0.0025 btk, the funds were put on a refund and they do not come
Expand (2)
BestChange admin September 4, 2023 16:20
Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.
City-Exchange admin September 5, 2023 14:02
Hello Ilya,
Your transaction failed AML verification. Please contact the online chat for further instructions.
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Aliaksandr Beliashou 217.15.62.* August 16, 2023 23:08
According to the information available, the exchanger has no financial obligations to this user
My exchange was
0.02216111 BTC = 60000 TCSBRUB
But, I am get only 32 926 TCSBRUB on my Tinkoff bank card.
Support unavailable. Now, it's marked as "Deal completed."
BTC address for exchange operations was 37Dm8xykSjnuZvUckUG1gBLxQ7MG1nH7YS

Exchange amount

0.02216111 BTC = 60000 TCSBRUB
Exchange rate

1 BTC = 2707446.6506 TCSBRUB
Requisites

2200701110331854
Request created

16.08.2023 21:52:16
Expand (5)
BestChange admin August 17, 2023 04:09
Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.
City-Exchange admin August 17, 2023 07:40
Hello Aliaksandr Beliashou,
Your order is completed
Claim solved
Aliaksandr Beliashou August 17, 2023 07:48
I can't get my money. It's a [Obscene and abusive language was removed by the monitoring's administration].
Aliaksandr Beliashou August 18, 2023 18:47
I am still wait my money.
BestChange admin August 24, 2023 12:04
Aliaksandr, thank you for waiting.

According to our information, you created an order for the amount of 0.02216111 BTC and sent a transaction for the amount of 0.01216111 BTC to the exchanger's address, transaction link https://www.blockchain.com/explorer/transactions/btc/60eeee57f9b44635e53755e91699010aa3f00da02e3f040be0fd02008bf004f0

The exchanger recalculated the amount to be received by the amount received and paid you. The exchanger has no financial obligations to you.

Best regards, BestChange administration.
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Brent 24.91.209.* August 16, 2023 12:58
Great service! BTC to RUB

Thanks!
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Joseph 193.57.138.* July 27, 2023 11:37
[The AML case is resolved]

My request (btc - tinkoff) is processing longer than expected. Haven't received anything yet. Request start at 13:00. Rusel says "The order processing begins after the 1st confirmation and takes from 5 to 30 minutes in automatic mode.
Before sending cryptocurrencies, we recommend setting a priority commission for prompt confirmation.
The exchange rate of the order is fixed for 30 minutes. If the transaction is delayed by more than 20 minutes, the conversion will be performed at the exchange rate at the time of receipt of the 1st confirmation in the network" - i already have 6 comf. and no money received. Even request step on request page is not moving. Hope everything is gonna be fine. And i change review.
Expand (2)
City-Exchange admin July 27, 2023 13:32
Hello Joseph,
Your transation has failed the AML checking.
Please contact us in online-chat on the site
Claim solved
Joseph July 28, 2023 13:57
Best server, perfect support work. But e-mail notificstion system... It would be a nice addition to improve the service.
3
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Ekaterina 95.106.117.* February 11, 2023 11:47
Best of the best
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Ekaterina 95.106.68.* February 9, 2023 19:26
Best of the best
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Marsel 5.252.160.* November 28, 2022 07:04
Very goooooood
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Denis Samokhvalov 178.67.196.* November 15, 2022 07:04
Best of the best
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Denis Samokhvalov 178.67.193.* November 14, 2022 14:54
Best of the best
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Denis Samokhvalov 5.142.44.* November 6, 2022 20:37
Best of the best
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Denis Samokhvalov 5.142.44.* November 5, 2022 16:22
Best of the best
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Denis Samokhvalov 217.107.106.* November 3, 2022 09:17
Best of the best
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Denis Samokhvalov 185.211.158.* October 28, 2022 13:16
Best of the best
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Vasya2784 62.210.127.* October 3, 2022 23:38
Excellent exchange!!! Thank you!!
#2 by Vasya2784
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mrS 178.71.213.* October 2, 2022 18:44
Very quickly ! thank you !
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Vasya2784 176.59.146.* October 1, 2022 00:27
Excellent exchange.
#9 by Vasya2784 (:
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Denis Samokhvalov 5.142.45.* September 4, 2022 08:31
Best of best
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Denis Samokhvalov 5.142.45.* September 4, 2022 04:49
Best of best
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Exchanger 151.36.133.* July 6, 2022 11:21
Exchanger received my transfer in USDT but does't complete the exchange, referring to their problems, please help me to resolve this issue
Expand (2)
BestChange admin July 6, 2022 11:33
Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.
Exchanger July 6, 2022 11:54
The exchange was completed, thanks for the help
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Elia 37.239.140.* June 15, 2021 05:32
Eth to pm. Amazing !!!!!!!!
it took about 10 minutes. Big thanks. ^_^
Expand (1)
City-Exchange admin June 15, 2021 07:08
Hello, Elia!
Thanks for your positive feedback.
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Yannick 154.72.150.* March 10, 2021 07:50
Wow big thanks to you...Btc to PM. Took some hours because of the blockchain network, I was patient and everything went well at the end satisfied
I love the system you introduced so it could wait for the coin to arrive regardless of the network's speed, helps alot...thanks again
Expand (1)
City-Exchange admin March 10, 2021 08:46
Hello, Yannick!
We are happy you are satisfied.
Thank you for your positive review.
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Investors onlinebiz 103.158.132.* February 6, 2021 10:37
Nice enough , Will use it again in future
Expand (1)
City-Exchange admin February 6, 2021 10:44
Hello, Investors onlinebiz!
Thanks for your positive review.
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11 pages: 1110974



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