BitcoinObmennik exchanger

How long do I have to wait for my money to be paid?

Hello Yulia,
The error has been fixed. Please wait for the payment.

How long does it take to receive payments?

Yulia, as it is stated during the order creation, UAH payouts take 15-120 minutes. As we can see, your payments has been successfully completed.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Alex,
We have added a comment to your exchange and you received an email with its text:
"Hello. There was a glitch in the Solana blockchain overnight and unfortunately payouts are not possible. Please provide a refund address"
But since that time SOL withdrawals became available. If you want we can send you SOL (current rate is 261.29 USDC = 1 SOL).

I'd like to get my USDC back, send them back to the address.

Alex, please provide a USDC address via the email so we can process your. request.

I sent you an email with my application id in the subject line, my address is in the email.

Alex, the order was made from j***s.dra***@me*****d.org.
Please contact us from this email. For security reasons we can't accept such requests from third party email addresses.

I don't have access to this email right now, I can send you a hash of the transaction, screenshots that the transaction was created and sent by me, I can post the address here, it's no problem.

Alex, verification of your payment will take time. We can do that but not immediately. As an alternative we can recalculate and send SOL.
Current amount is 17.66 vs 18.27 in the original order (the rate is subject to change).
Please make your decision.

Okay, send the SOL to the address on the id.

Alex, done. Have a good day.

Hello Kirill,
At night Solana blockchain has failed and it is not available for withdrawal on our provider side.
Please contact us for a refund.

Sent an email with refund addr. Waiting for response.

Kirill, refunded. Please expect funds within 5-10 mins.

Kirill, have a nice day.

Dear Kirill,

We kindly ask you to confirm the refund from the exchanger's administration.

Sincerely, administration of the BestChange exchanger monitor.

Issue resolved, funds delivered.

Hello Blockchain User,
At night Solana blockchain has failed and it is not available for withdrawal on our provider side.
Please contact us for a refund.

Just sent an email with all of my information. Waiting for the response.

Blockchain User,
We have made a refund. Please expect funds within 5-10 mins. Please accept our apologies for any inconveniences. Have a good day!

Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

I confirm that I received a refund! Everything is legit! Thank You!

Hello Artur,
At night Solana blockchain has failed and it is not available for withdrawal on our provider side.
Please contact us for a refund.

Ok, im waiting refund! Thanks!

Artur, please await funds within 5-10 mins. Thanks.

Hello Artur,

We kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

Do you checked wallet in email?

Im waiting yet the refund.

All ok, very thanks for the honest service!

Hello Oy,

The funds were blocked not by us, but by a corresponding provider (WhiteBIT in this case).

As you had been informed during the exchange, all cryptocurrency transactions undergo AML checks.

Detailed information can be found in AML/KYC section of our website:
https://www.bitcoinobmennik.com/en/rules/aml-policy/

Point 2 of the rules says:

"The service may require you to provide documents, undergo video verification of the user’s identity in the event of such a blocking and explain the origin of the funds, as well as provide documentary evidence and descriptions of completed transactions."

Point 3 of the rule says:

"The user risks losing his cryptocurrency assets if he refuses to undergo such verification."

You had a concern that you do not want to share your sensitive info in files. We understand that. This is why we offered you to use an online service to process your documents.

Please note that once you provide your verification information, it will be immediately forwarded to the provider and their AML team will process your case as soon as possible.

Looking forward to hearing from you.

I checked my wallet beforehand using amlcrypto.io service and it has a low score. That's why I didn't expect any blockings, I have a normal wallet.
I shared the screenshots with you.
I'm not ready to provide such information, please return my money.

We totally understand your frustration.

Please note that different AML tools show different results. Also providers use a combination of tools to inspect transactions nowadays.

The positive check does not guarantee you anything, it is more important to see the sources where the crypto is coming from.

Verification is a formal procedure used by many providers when some of the sources of your crypto are risky.

Please note that you have as much time as needed for the provision of the requested information and our team is always ready to help.

> it is more important to see the sources where the crypto is coming from

Answer to this question lies in the blockchain transaction history, it's short and straightforward, I described it in words in our email conversation.
Anyway, please return my funds in case you don't want to proceed with the exchange. I didn't send my money to any central crypto exchange like Binance or WhiteBit, I send them to your wallet, on your website.

We totally understand your frustration. Crypto industry is becoming less "free" every day and all market players are suffering from these changes. Unfortunately, we can't do anything in this situation and have to stick to the AML Policy. You risk loosing your crypto without providing requested information as stated in the rules.

The biometric information you have requested cannot help you identify the source of the funds. It's already shown in the blockchain transaction history. It's the same situation as if I mined a bitcoin and then wanted to exchange it to USDT, there is no "official source connected to my identity/passport by some contract or whatever". It's' just a mined crypto.

Hello,

We received confirmation from the exchanger that, unfortunately, the stock exchange blocked the transaction due to internal policy. Information that any exchange can be suspended to request additional materials is specified in p. 2 of the rules of the exchanger: https://www.bitcoinobmennik.com/en/rules/aml-policy/
You agreed to the rules and the AML policy of the exchanger when creating the order.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.

This exchanger is a **, be cautious.

Oy, we are acting according to the rules of our service. Unfortunately, some transactions can be blocked by providers for AML reasons nowadays. This possibility is clearly stated in the rules. The funds can be easily unlocked if you proceed with the verification requested.