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SwapsApp exchangerPlease note that this exchanger was delisted from the monitor on January 15, 2026. Currently, we cannot advise using SwapsApp to perform exchanges. We will also be unable to provide any assistance in resolving problems, shall they occur. Please be cautious and alert. We recommend choosing trustworthy exchangers among those that are active on our monitor.
Go to the SwapsApp site
Information from the exchanger administration
Swaps is a fully compliant and regulated European company and holds an operating licenses in Estonia and Canada and focus on data protection and payment security. Swaps uses and supporting:
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- Automatic risk scores - Customer-defined policies for safety and compliance - AML/KYC verifications with a risk-based approach - Fraud monitoring - Blockchain analytics - Data storage according to PCI DSS standard - 100% security against chargebacks For purchase Swaps provides a wide list of the most popular cryptocurrencies that can be purchased using 12 local fiat currencies such as USD, EUR, GBP, etc. You can make a purchase using many convenient payment methods: Bank card (Debit/Credit), Google Pay, Apple Pay, Bank Transfer (SEPA included). Swaps provides the highest standard of transaction security, competitive rates, an intuitive interface and thoughtful support to users in 200 countries. Other exchangers
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| Status: | disabled | Reviews: | 8 | ||
| Age: | 4 years (on 16.01.2026) | Financial claims: | 02 | ||
| On BestChange: | — | Exchange rates: | — | ||
| Country: |  |
Reserve: | — | ||
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When creating a financial claim, please make sure that the exchange regulations specified on the website SwapsApp have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:
Be sure to indicate the exchange order number. It will help the SwapsApp administrator resolve the problem more quickly. If you didn't like the SwapsApp's service and want to write about it, use the Comment review type. |
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Add a comment:
| Evgeny Baronetskiy |  |
151.38.208.* | October 17, 2025 06:36 |
Under review by the monitor's administration
Good afternoon,
I have sent my money from my binance wallet to my bank account last Saturday. After 5 working days I haven't received my money. Can you help me with this problem?
I have sent my money from my binance wallet to my bank account last Saturday. After 5 working days I haven't received my money. Can you help me with this problem?
| Evgeny Baronetskiy | October 21, 2025 10:40 |
So anybody can help me and fix the problem? 10 days was gone from my request! I am waiting for your response, please!
| SwapsApp admin | October 31, 2025 06:18 |
Hello Evgeny Baronetskiy,
Claim solved
| Evgeny Baronetskiy | November 2, 2025 09:00 |
Good afternoon!
The problem is not solved! I haven't got my money in my bank account neither in my binance wallet. Fix this problem, please.
The problem is not solved! I haven't got my money in my bank account neither in my binance wallet. Fix this problem, please.
CommentRemove
| Ausrine |  |
84.15.181.* | March 6, 2025 21:03 |
Personal data was removed by the monitor's administration
The claim's status has been changed to neutral by the monitor's administration
Hello, I sent you Solana on 03.04 and again, already two days and I didn't get money in my bank account. When I will get the money?
Transaction number is:
***.
Transaction number is:
***.
| Ausrine | March 7, 2025 14:08 |
It's 3 days already, and I didn't received the money yet:/
| BestChange admin | March 7, 2025 14:30 |
Hello,
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| Ausrine | March 9, 2025 10:20 |
Today, 03.09, after 5 days, I finally get my money (normal ammount). In Swap app's page is written that it may take 2-3 days, but not 5:/
CommentRemove
| Ausrine | |
84.15.189.* | February 27, 2025 14:50 |
Issue has been fully resolved
Personal data was removed by the monitor's administration
I didn't received the money yet, I sent Solana to you two days ago. Transaction number is: ***.
When I will get the money in my bank account?:)
When I will get the money in my bank account?:)
| Ausrine | February 28, 2025 13:15 |
It's 3 days already, and I didn't received the money yet:(
| BestChange admin | February 28, 2025 13:18 |
Hello,
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| Ausrine | February 28, 2025 13:19 |
Thank You!:)
| SwapsApp admin | March 3, 2025 08:18 |
Hello Ausrine,
Dear Ausrine
We sincerely apologize for the delay in processing your transaction. We understand how important timely transactions are, and we deeply regret any inconvenience this may have caused.
As a token of our apology, we have doubled the amount of your transaction. We truly value your trust and appreciate your understanding. If you are satisfied with this resolution, we would be grateful if you could update your review to reflect your experience.
Thank you for your patience and support. Please let us know if there anything else we can do for you.
Dear Ausrine
We sincerely apologize for the delay in processing your transaction. We understand how important timely transactions are, and we deeply regret any inconvenience this may have caused.
As a token of our apology, we have doubled the amount of your transaction. We truly value your trust and appreciate your understanding. If you are satisfied with this resolution, we would be grateful if you could update your review to reflect your experience.
Thank you for your patience and support. Please let us know if there anything else we can do for you.
Claim solved
| Ausrine | March 3, 2025 13:55 |
Thank you, Today I get the money, double amount as you said, thank you very much!:))
CommentRemove
| Deceived customer |  |
66.135.30.* | March 24, 2024 12:43 |
According to the information available, the exchanger has no financial obligations to this user
A grum experience. I’ve passed KYC than paid 50 EUR and started to wait for my 0.56 litecoin.
2 hours passed and I’ve asked support how long should I wait, turned out the exchange takes 48 hours!
They also said I can ask for a refund that takes 3-5 days! When I asked if they can do it quicker, they started to ask lots of additional documents like a selfie, list of my last transactions for the last 3 months etc.
I am waiting for my money back and not sure I will get it.
2 hours passed and I’ve asked support how long should I wait, turned out the exchange takes 48 hours!
They also said I can ask for a refund that takes 3-5 days! When I asked if they can do it quicker, they started to ask lots of additional documents like a selfie, list of my last transactions for the last 3 months etc.
I am waiting for my money back and not sure I will get it.
| Deceived customer | March 24, 2024 17:54 |
There is no mention in the SwapsApp terms and conditions how long the refund takes. 28 hours passed since I've asked for a refund, I didn't get my money back (50 EUR).
Also the support doesn't asnwer my messages for more than 5 hours.
Also the support doesn't asnwer my messages for more than 5 hours.
| SwapsApp admin | March 25, 2024 12:09 |
Dear customer,
Thank you very much for waiting. Your request was pending and the funds were returned to your account. A notification was sent to your email, please check your email box. We apologize for this inconvenience, usually the transaction goes through quickly, but there are times when Swaps does additional security checks and it may take longer. We wish you a good day.
Thank you very much for waiting. Your request was pending and the funds were returned to your account. A notification was sent to your email, please check your email box. We apologize for this inconvenience, usually the transaction goes through quickly, but there are times when Swaps does additional security checks and it may take longer. We wish you a good day.
| Deceived customer | March 25, 2024 12:45 |
Hi, thanks, that would be a happy end, I've got all the emails from swapps indicating that you've inintiated a refund, but no funds received still!
| SwapsApp admin | March 26, 2024 08:31 |
Thank you for waiting. The refund was made and it can takes 2-5 business days, this process is entirely on the side of the banks and it's standard. All the information was provided to you via email from customer service. Have a good day.
| Deceived customer | March 26, 2024 17:07 |
After three days, the refund was credited to my account.
CommentRemove
| Frank |  |
34.242.253.* | January 24, 2024 17:31 |
Works great, they approved a limit over 80K for me instantly, thank you!
| SwapsApp admin | January 24, 2024 17:33 |
Hello Frank,
Thank you for your feedback, we really appreciate it and you're always welcome.
Thank you for your feedback, we really appreciate it and you're always welcome.
CommentRemove
| Jas |  |
174.88.122.* | January 19, 2024 02:22 |
Got the Tether ERC20, thank you!
Took some time, 30 mins, but still good thank you!
Took some time, 30 mins, but still good thank you!
| SwapsApp admin | January 19, 2024 08:20 |
Hello Jas,
Thank you for your feedback, we really appreciate it and you're always welcome.
Thank you for your feedback, we really appreciate it and you're always welcome.
CommentRemove
| Bob |  |
87.110.13.* | December 7, 2023 15:40 |
It was successfully and instantly. Good and fast exchange!
| SwapsApp admin | December 7, 2023 16:01 |
Hello Bob,
Thank you for your feedback, we really appreciate it and you're always welcome.
Thank you for your feedback, we really appreciate it and you're always welcome.
CommentRemove
| Sisi |  |
94.43.3.* | December 5, 2023 10:02 |
Convenient service, fast and everything is clear. Recommended.
| SwapsApp admin | December 7, 2023 16:01 |
Hello Sisi,
Thank you for your feedback, we really appreciate it and you're always welcome.
Thank you for your feedback, we really appreciate it and you're always welcome.
CommentRemove
| Denis |  |
189.4.121.* | November 29, 2023 17:28 |
Good BTC price and fast exchange.
| SwapsApp admin | December 7, 2023 15:59 |
Hello Denis,
Thank you for your feedback, we really appreciate it and always try to provide the best rates for all exchange directions.
Thank you for your feedback, we really appreciate it and always try to provide the best rates for all exchange directions.
CommentRemove
| Adam |  |
178.222.216.* | November 23, 2023 10:09 |
Everything is OK, the exchange went good and quickly.
| SwapsApp admin | December 7, 2023 15:57 |
Hello Adam,
Thank you for your feedback, we really appreciate it.
Thank you for your feedback, we really appreciate it.
CommentRemove
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