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Fury-Exchange exchanger
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| Status: | disabled | Reviews: | 49 | ||
| Age: | 3 years 2 months | Financial claims: | 08 | ||
| On BestChange: | 2 years 7 months | Exchange rates: | — | ||
| Country: |  |
Reserve: | — | ||
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When creating a financial claim, please make sure that the exchange regulations specified on the website Fury-Exchange have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:
Be sure to indicate the exchange order number. It will help the Fury-Exchange administrator resolve the problem more quickly. If you didn't like the Fury-Exchange's service and want to write about it, use the Comment review type. |
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| Igor |  |
154.47.24.* | June 8, 2026 15:31 |
The AML case arose due to high-risk markers in the assets that the user had sent
KYC is required
Under review by the monitor's administration
Profanities and abusive language were removed by the monitor's administration
We are a long-time user of the BestChange service. I constantly have exchanging USDT to PayPal and have always had only positive reviews. This time I found this exchange office and placed an order... paid them 470 dollars. Five minutes later, they said they stopped the exchange and demanded that I send my documents. I said that I don’t send documents to just anyone and if you don’t want to do the exchange, just return the funds, but I was refused. They stole my money. Please sort this out!
I didn't find the Best Change logo on their website, as required by the monitoring rules. Please look into this and have them refund the money to the account I sent it from. I also want to warn other users that if you're not prepared to send all your data to someone unknown for $500, beware of this service.
I didn't find the Best Change logo on their website, as required by the monitoring rules. Please look into this and have them refund the money to the account I sent it from. I also want to warn other users that if you're not prepared to send all your data to someone unknown for $500, beware of this service.
| Fury-Exchange admin | June 8, 2026 15:52 |
Hello Igor,
Your transaction was automatically flagged and blocked for AML review due to an extremely high risk score.
In accordance with our AML Policy, which you accepted when creating the order, we are required to request verification documents and conduct a compliance review before any further action can be taken.
The funds have not been "stolen" or appropriated by the service. They are currently being held as part of the AML review process. A refund cannot be processed until the review requirements have been fulfilled and a final decision has been made.
Your transaction was automatically flagged and blocked for AML review due to an extremely high risk score.
In accordance with our AML Policy, which you accepted when creating the order, we are required to request verification documents and conduct a compliance review before any further action can be taken.
The funds have not been "stolen" or appropriated by the service. They are currently being held as part of the AML review process. A refund cannot be processed until the review requirements have been fulfilled and a final decision has been made.
Claim solved
| Igor | June 8, 2026 15:58 |
I don't plan to send you any documents. Your AML verification rules state that you can initiate a refund minus a fee if the exchange can't be completed. I demand a refund. I sent you the address in the support chat!
Claim renewed
| Fury-Exchange admin | June 8, 2026 16:03 |
According to our AML Policy, transactions with a Risk Score of 70 or higher are subject to mandatory review and are temporarily suspended until the required verification procedures are completed.
Your transaction exceeded the established risk threshold and was therefore blocked for AML review. At this stage, the review cannot be completed because you have declined to provide the requested verification information.
The refund provisions you are referring to do not cancel the requirement to complete AML procedures when a transaction has been flagged under the AML policy. Until the compliance review is concluded, the case remains under AML consideration.
If you wish to proceed with resolving the matter, please provide the requested information so that the review can be completed and a final decision can be made.
Your transaction exceeded the established risk threshold and was therefore blocked for AML review. At this stage, the review cannot be completed because you have declined to provide the requested verification information.
The refund provisions you are referring to do not cancel the requirement to complete AML procedures when a transaction has been flagged under the AML policy. Until the compliance review is concluded, the case remains under AML consideration.
If you wish to proceed with resolving the matter, please provide the requested information so that the review can be completed and a final decision can be made.
Claim solved
| Igor | June 8, 2026 16:07 |
Please return the funds, I ask the administrator to intervene.
Claim renewed
| Fury-Exchange admin | June 8, 2026 16:17 |
Igor, Unfortunately, this is not possible at the current stage.
Your transaction has been flagged under the AML policy and remains subject to a compliance review. Until the required AML procedures are completed and a final decision is made, the funds cannot be released or refunded.
If you wish to resolve the matter, please complete the requested verification procedure.
Your transaction has been flagged under the AML policy and remains subject to a compliance review. Until the required AML procedures are completed and a final decision is made, the funds cannot be released or refunded.
If you wish to resolve the matter, please complete the requested verification procedure.
Claim solved
| Igor | June 8, 2026 16:23 |
5. Refunds for AML Cases
If an exchange cannot be completed due to a confirmed risk, the service reserves the right to initiate a refund.
The fee for refunds for AML cases may be up to 5% of the amount, but no more than the equivalent of 100 USD.
If the funds are not deemed to be related to illegal activity, only the blockchain network fee is withheld.
If an exchange cannot be completed due to a confirmed risk, the service reserves the right to initiate a refund.
The fee for refunds for AML cases may be up to 5% of the amount, but no more than the equivalent of 100 USD.
If the funds are not deemed to be related to illegal activity, only the blockchain network fee is withheld.
Claim renewed
| Fury-Exchange admin | June 8, 2026 16:38 |
Igor, You are referring to the refund section, however this provision applies after the AML review has been completed and a decision has been made regarding the transaction.
In your case, the transaction exceeded the established AML risk threshold. According to the AML Policy, transactions with a Risk Score of 70 or higher are subject to mandatory suspension until completion of the KYC procedure and/or verification of the source of funds.
At the moment, the AML review cannot be completed because you have declined to provide the requested information. Therefore, the case remains under review and no final decision regarding the transaction can be made.
In your case, the transaction exceeded the established AML risk threshold. According to the AML Policy, transactions with a Risk Score of 70 or higher are subject to mandatory suspension until completion of the KYC procedure and/or verification of the source of funds.
At the moment, the AML review cannot be completed because you have declined to provide the requested information. Therefore, the case remains under review and no final decision regarding the transaction can be made.
Claim solved
| Igor | June 9, 2026 02:21 |
I'm asking for a refund. I'm not going to send you any documents!
Claim renewed
| Fury-Exchange admin | June 9, 2026 03:55 |
Igor, According to our AML Policy and applicable compliance requirements, we are obligated to review transactions that have been flagged as suspicious or high-risk. During the review period, the funds must remain on hold until the compliance procedure is completed.
In addition, the review requires verification of the source of funds and identification of the beneficial owner of the transaction.
In addition, the review requires verification of the source of funds and identification of the beneficial owner of the transaction.
Claim solved
| Igor | June 9, 2026 04:10 |
If you want to receive user documents, you must first offer voluntary verification before accepting money. You are currently acting as a ***. I understand your right to refuse the transaction, BUT that does not justify embezzling my funds. There are enough negative reviews about you. Return what doesn't belong to you.
Claim renewed
| Fury-Exchange admin | June 9, 2026 04:43 |
Igor, AML verification is not a procedure that is applied to every transaction in advance. It is triggered when a transaction meets the risk criteria defined in the AML Policy.
When creating the order, you agreed to the service regulations and AML Policy, including the possibility of additional verification, source-of-funds checks, and temporary suspension of transactions that exceed the established risk thresholds.
We have no interest in obtaining your personal documents beyond what is required to comply with AML obligations, nor do we have any interest in retaining your funds. However, once a transaction has been flagged for AML review, we are required to follow the established compliance procedures before any final decision can be made regarding the transaction.
When creating the order, you agreed to the service regulations and AML Policy, including the possibility of additional verification, source-of-funds checks, and temporary suspension of transactions that exceed the established risk thresholds.
We have no interest in obtaining your personal documents beyond what is required to comply with AML obligations, nor do we have any interest in retaining your funds. However, once a transaction has been flagged for AML review, we are required to follow the established compliance procedures before any final decision can be made regarding the transaction.
Claim solved
| Igor | June 9, 2026 04:53 |
The problem hasn't been resolved! Why are you withdrawing the complaint? You can write whatever you want and cite your own rules. I just want my money back and a warning to other users.
Claim renewed
| Fury-Exchange admin | June 9, 2026 04:59 |
Igor, Filing and reopening complaints will not result in an automatic refund.
You are free to share your opinion about the service, however the reason your transaction was blocked is not because of an arbitrary decision by the exchange. The transaction was flagged as high-risk and suspended in accordance with the AML Policy that you accepted when creating the order.
The only available way to resolve this situation is to complete the requested verification procedure. Once the review is completed, a final decision regarding the transaction, including the possibility of a refund, can be made.
Until the AML review requirements are fulfilled, the case cannot be resolved.
You are free to share your opinion about the service, however the reason your transaction was blocked is not because of an arbitrary decision by the exchange. The transaction was flagged as high-risk and suspended in accordance with the AML Policy that you accepted when creating the order.
The only available way to resolve this situation is to complete the requested verification procedure. Once the review is completed, a final decision regarding the transaction, including the possibility of a refund, can be made.
Until the AML review requirements are fulfilled, the case cannot be resolved.
Claim solved
| Igor | June 9, 2026 05:05 |
Let people see. There's no need to close the complaint until it's resolved. That is, until I receive my refund. I'll start covering this topic on forums and other monitoring sites to speed up an appropriate response.
Claim renewed
| Fury-Exchange admin | June 9, 2026 05:09 |
However, this will not change the compliance requirements applicable to the transaction.
We are obligated to follow AML regulations and compliance procedures with respect to all transactions that are flagged as suspicious or high-risk. These requirements cannot be waived or bypassed due to complaints, public posts, or external pressure.
If you wish to resolve the matter, the only available path is to complete the requested verification procedure. After the review is completed, a final decision regarding the transaction can be made.
We are obligated to follow AML regulations and compliance procedures with respect to all transactions that are flagged as suspicious or high-risk. These requirements cannot be waived or bypassed due to complaints, public posts, or external pressure.
If you wish to resolve the matter, the only available path is to complete the requested verification procedure. After the review is completed, a final decision regarding the transaction can be made.
Claim solved
| Igor | June 9, 2026 05:16 |
I transferred USDT to Fury-Exchange, and immediately after receiving my funds, they blocked my transaction. Now they demand my personal documents (passport, selfie with ID, proof of address, source of funds) for an "AML check."
Why you should NOT send them anything:
AntiSwap.io has already flagged Fury-Exchange as a ***. According to their analysis, 6 AML-cases have been documented where this exchanger blocks users' cryptocurrency and refuses to complete the exchange (or refund it) without document submission. One case also reported bank card and account problems after using this service.
Many victims have provided all their documents and still got nothing. One user on Bestchange reported: "I fully complied, providing my passport and all the requested documents. Instead of completing the exchange, Telegram support unilaterally announced that the hold would be extended to 21 days and refused to refund the funds".
There are NO guarantees they will return your money even after you send everything — they will simply keep inventing new delays or disappear with your funds, now armed with all your personal data.
Do not fall for this scheme. They are ***.
Why you should NOT send them anything:
AntiSwap.io has already flagged Fury-Exchange as a ***. According to their analysis, 6 AML-cases have been documented where this exchanger blocks users' cryptocurrency and refuses to complete the exchange (or refund it) without document submission. One case also reported bank card and account problems after using this service.
Many victims have provided all their documents and still got nothing. One user on Bestchange reported: "I fully complied, providing my passport and all the requested documents. Instead of completing the exchange, Telegram support unilaterally announced that the hold would be extended to 21 days and refused to refund the funds".
There are NO guarantees they will return your money even after you send everything — they will simply keep inventing new delays or disappear with your funds, now armed with all your personal data.
Do not fall for this scheme. They are ***.
Claim renewed
| Fury-Exchange admin | June 9, 2026 05:22 |
Igor, The statements you are making are simply not accurate.
Users who complete the requested verification procedure receive a final decision on their case after the review is completed. Depending on the outcome of the AML review, the exchange is either completed or a refund is processed in accordance with the applicable procedures.
The purpose of AML verification is not to collect personal data, but to comply with legal and regulatory obligations related to high-risk transactions. These procedures are clearly described in our AML Policy, which all users agree to before creating an order.
Users who complete the requested verification procedure receive a final decision on their case after the review is completed. Depending on the outcome of the AML review, the exchange is either completed or a refund is processed in accordance with the applicable procedures.
The purpose of AML verification is not to collect personal data, but to comply with legal and regulatory obligations related to high-risk transactions. These procedures are clearly described in our AML Policy, which all users agree to before creating an order.
Claim solved
| Igor | June 9, 2026 05:30 |
Don't close the complaint. You're putting other users at risk of losing their funds. Check the forum https://forum.bits.media/ I just started warning you. And don't write anything else about your AML, AML, AML. No need to repeat... Information can be easily verified for accuracy; your word doesn't matter; the information is in readily available sources...
Claim renewed
| Fury-Exchange admin | June 9, 2026 05:39 |
Igor, this does not change the compliance obligations applicable to the transaction.
Our AML Policy is based on international AML/CFT standards and requirements, including FATF recommendations. As a virtual asset service provider, we are required to review transactions that have been identified as suspicious or high-risk. Such reviews include, among other things, verification of the customer’s identity and assessment of the source of funds.
During the review process, the assets involved in the transaction must remain on hold until a final compliance decision is made.
Public discussions, complaints, or forum posts cannot replace or bypass the required compliance procedures
Our AML Policy is based on international AML/CFT standards and requirements, including FATF recommendations. As a virtual asset service provider, we are required to review transactions that have been identified as suspicious or high-risk. Such reviews include, among other things, verification of the customer’s identity and assessment of the source of funds.
During the review process, the assets involved in the transaction must remain on hold until a final compliance decision is made.
Public discussions, complaints, or forum posts cannot replace or bypass the required compliance procedures
Claim solved
| Igor | June 9, 2026 06:51 |
The question is open.
Claim renewed
| Fury-Exchange admin | June 9, 2026 06:57 |
The matter will not be resolved through repeated complaints or by continuously reopening the claim.
The transaction remains subject to AML review, and the status of the case will not change until the required compliance procedures are completed. The applicable requirements remain the same regardless of the number of complaints submitted.
The transaction remains subject to AML review, and the status of the case will not change until the required compliance procedures are completed. The applicable requirements remain the same regardless of the number of complaints submitted.
Claim solved
| Igor | June 9, 2026 07:04 |
The question is open.
Claim renewed
| Fury-Exchange admin | June 9, 2026 07:34 |
Igor, The matter will not be resolved through repeated complaints or by continuously reopening the claim.
Claim solved
| Igor | June 9, 2026 07:37 |
This is incredibly important for other users and will continue until you return the funds you ***.
Claim renewed
| Fury-Exchange admin | June 9, 2026 07:42 |
No funds have been stolen.
Your transaction was flagged as high-risk and suspended in accordance with the AML Policy that you accepted when creating the order. The review was triggered by the risk profile of the transaction, not by an arbitrary decision of the service.
If you disagree with the risk assessment, you are free to do so. However, the compliance review requirements remain applicable to the transaction until the case is resolved in accordance with the established procedures.
Your transaction was flagged as high-risk and suspended in accordance with the AML Policy that you accepted when creating the order. The review was triggered by the risk profile of the transaction, not by an arbitrary decision of the service.
If you disagree with the risk assessment, you are free to do so. However, the compliance review requirements remain applicable to the transaction until the case is resolved in accordance with the established procedures.
Claim solved
| Igor | June 9, 2026 07:45 |
It was appropriated by your fraudulent website.
Claim renewed
| Fury-Exchange admin | June 9, 2026 07:52 |
Igor, Please refrain from making false accusations regarding theft or fraud.
According to the AML assessment, your transaction was flagged as high-risk and falls within risk categories that require mandatory compliance review. The identified risk indicators include exposure to categories such as sanctioned exchange activity, sanctions-related risk, and gambling-related risk.
As a result, the transaction was automatically suspended for review in accordance with the AML Policy and applicable compliance requirements. The funds have not been appropriated by the service and remain subject to the ongoing review process.
If you wish to challenge the assessment or resolve the matter, you may do so by completing the requested verification procedure.
According to the AML assessment, your transaction was flagged as high-risk and falls within risk categories that require mandatory compliance review. The identified risk indicators include exposure to categories such as sanctioned exchange activity, sanctions-related risk, and gambling-related risk.
As a result, the transaction was automatically suspended for review in accordance with the AML Policy and applicable compliance requirements. The funds have not been appropriated by the service and remain subject to the ongoing review process.
If you wish to challenge the assessment or resolve the matter, you may do so by completing the requested verification procedure.
Claim solved
| Igor | June 9, 2026 07:55 |
The question is open.
Claim renewed
| Fury-Exchange admin | June 9, 2026 08:03 |
Igor, The matter cannot be resolved until the required verification procedure is completed.
At the moment, the funds will remain on hold because the AML review has not been completed. There is no possibility of proceeding further while the requested verification requirements remain outstanding.
You may complete the verification procedure at any time in the future. Once the required information is provided, the review can be resumed and the case can be brought to a final resolution.
At the moment, the funds will remain on hold because the AML review has not been completed. There is no possibility of proceeding further while the requested verification requirements remain outstanding.
You may complete the verification procedure at any time in the future. Once the required information is provided, the review can be resumed and the case can be brought to a final resolution.
Claim solved
| Igor | June 9, 2026 08:05 |
My address isn't listed in any databases; it's not on OFAC's SDN lists or any other list. You're just scammers, hiding behind AML, repeating this like a parrot a hundred times. You're trying to steal people's money. You, at the very least, don't belong on BestChange!
Claim renewed
| Fury-Exchange admin | June 9, 2026 08:15 |
The fact that your address does not appear on OFAC SDN lists or other public sanctions databases does not automatically mean that a transaction cannot be classified as high-risk.
AML risk assessment is based on a combination of factors and risk indicators, not solely on sanctions lists. A transaction may receive a high-risk score for a variety of reasons unrelated to a direct sanctions designation.
AML risk assessment is based on a combination of factors and risk indicators, not solely on sanctions lists. A transaction may receive a high-risk score for a variety of reasons unrelated to a direct sanctions designation.
Claim solved
| Igor | June 9, 2026 08:22 |
Return the funds, I do not intend to discuss any nonsense here, you can find reasons and find fault with any transaction.
Claim renewed
| Fury-Exchange admin | June 9, 2026 08:28 |
Igor, We are not disputing the transaction over nonsense details. The transaction was flagged with an extremely high AML risk score, which is the reason the review was initiated.
Under these circumstances, we are required to complete the verification procedure before any final decision regarding the transaction can be made.
Under these circumstances, we are required to complete the verification procedure before any final decision regarding the transaction can be made.
Claim solved
| Igor | June 9, 2026 08:32 |
It's risky to contact you. It's a common scheme to embezzle money. If I don't agree to send my documents to just anyone, then the money is yours.
Claim renewed
| Fury-Exchange admin | June 9, 2026 08:46 |
We do not own or control these funds. The assets remain frozen as part of the compliance review process conducted through the relevant platform.
We do not receive any benefit from a transaction being frozen, nor do we have any interest in prolonging the review unnecessarily.
You have the right to refuse verification. However, you should also understand that the review cannot be completed and a refund cannot be processed until the required verification procedure has been completed.
The choice whether to proceed with verification is yours, but the compliance requirements applicable to the transaction remain in force until the case is resolved.
We do not receive any benefit from a transaction being frozen, nor do we have any interest in prolonging the review unnecessarily.
You have the right to refuse verification. However, you should also understand that the review cannot be completed and a refund cannot be processed until the required verification procedure has been completed.
The choice whether to proceed with verification is yours, but the compliance requirements applicable to the transaction remain in force until the case is resolved.
Claim solved
| Igor | June 9, 2026 09:08 |
You should write on the website that you do not control the funds transferred to you, which means the client is simply sending them to nowhere... If I had seen this, I would not have placed an order! I don't care about your problems, the funds must be returned!
Claim renewed
| Fury-Exchange admin | June 9, 2026 09:13 |
You are misunderstanding the situation.
The issue is that this specific transaction has been frozen as part of an AML review and is therefore subject to compliance restrictions.
Once a transaction is frozen, neither the exchange service nor its operators can simply ignore the compliance requirements and dispose of the funds at will. The assets remain frozen until the review is completed and a final decision is made.
We understand that you disagree with this process. However, the transaction will remain under review until the required verification procedure is completed. Only after that can a final decision regarding the funds be made.
The issue is that this specific transaction has been frozen as part of an AML review and is therefore subject to compliance restrictions.
Once a transaction is frozen, neither the exchange service nor its operators can simply ignore the compliance requirements and dispose of the funds at will. The assets remain frozen until the review is completed and a final decision is made.
We understand that you disagree with this process. However, the transaction will remain under review until the required verification procedure is completed. Only after that can a final decision regarding the funds be made.
Claim solved
| Igor | June 9, 2026 09:56 |
The question is open.
Claim renewed
| BestChange admin | June 9, 2026 10:06 |
Hello,
According to the exchange service, your order has been temporarily suspended because an AML alert (risk signal) was triggered for the incoming funds. This may happen for different reasons. For example, the transfer may be flagged due to potential links to high-risk sources, or because there isn’t enough information to confirm it automatically.
In such cases, the service needs to conduct an additional review of the transfer details before proceeding with the exchange or, if necessary, initiating a refund. We are clarifying the details and the reasons for the suspension specifically in your case.
Sincerely, administration of the BestChange exchanger monitor.
According to the exchange service, your order has been temporarily suspended because an AML alert (risk signal) was triggered for the incoming funds. This may happen for different reasons. For example, the transfer may be flagged due to potential links to high-risk sources, or because there isn’t enough information to confirm it automatically.
In such cases, the service needs to conduct an additional review of the transfer details before proceeding with the exchange or, if necessary, initiating a refund. We are clarifying the details and the reasons for the suspension specifically in your case.
Sincerely, administration of the BestChange exchanger monitor.
| Fury-Exchange admin | June 9, 2026 10:09 |
Igor, Your transaction remains frozen pending completion of the AML review. The status of the case will remain unchanged until the requested verification procedure is completed and a final compliance decision is made.
Claim solved
| Igor | June 9, 2026 10:15 |
I repeat, I don't intend to send you any documents, photos, etc. Offer a solution to the problem; I need my money back! Don't withdraw the claim because the problem hasn't been resolved... Why are you trying to hide it?
Claim renewed
| Fury-Exchange admin | June 9, 2026 10:28 |
Igor, You have already been informed of the available options and the requirements necessary to resolve the matter.
Repeatedly reopening the claim and posting the same demands does not change the status of the case and does not bring it any closer to resolution. The situation remains exactly the same as previously explained.
At the moment, the only available way to move the case forward is to complete the requested verification procedure. Until then, the status of the transaction cannot be changed.
Repeatedly reopening the claim and posting the same demands does not change the status of the case and does not bring it any closer to resolution. The situation remains exactly the same as previously explained.
At the moment, the only available way to move the case forward is to complete the requested verification procedure. Until then, the status of the transaction cannot be changed.
Claim solved
| Igor | June 10, 2026 02:56 |
Can you read? This is inappropriate. I need a refund! I just started posting on all the forums about your scheme!
Claim renewed
| Fury-Exchange admin | June 10, 2026 05:31 |
Igor, this does not change the status of the case or the requirements applicable to the transaction.
The issue is not whether you want a refund, but the fact that the transaction remains subject to an unresolved AML review. We have already informed you that the compliance review cannot be completed without the requested video verification.
Until the review requirements are fulfilled, neither the exchange nor the compliance department can make a final decision regarding the transaction.
At this point, repeatedly demanding a refund or posting the same statements on different platforms will not change the outcome of the review process.
The issue is not whether you want a refund, but the fact that the transaction remains subject to an unresolved AML review. We have already informed you that the compliance review cannot be completed without the requested video verification.
Until the review requirements are fulfilled, neither the exchange nor the compliance department can make a final decision regarding the transaction.
At this point, repeatedly demanding a refund or posting the same statements on different platforms will not change the outcome of the review process.
Claim solved
| Igor | June 10, 2026 05:33 |
Your proposal is to top up your company's budget and forget about it? Maybe you'll compensate me at your own expense and deal with your own blocking?
Claim renewed
| Fury-Exchange admin | June 10, 2026 06:06 |
Igor, No, that is not how this works.
The transaction was flagged as high-risk and is currently subject to an AML review. The fact that you disagree with the review process does not create an obligation for the service to compensate you from its own funds.
The issue is not a lack of willingness to process a refund. The issue is that the transaction remains under compliance review and the requested verification requirements have not been completed.
Until the review is completed, no final decision regarding the transaction can be made.
The transaction was flagged as high-risk and is currently subject to an AML review. The fact that you disagree with the review process does not create an obligation for the service to compensate you from its own funds.
The issue is not a lack of willingness to process a refund. The issue is that the transaction remains under compliance review and the requested verification requirements have not been completed.
Until the review is completed, no final decision regarding the transaction can be made.
Claim solved
| Igor | June 10, 2026 06:08 |
Well, check the transaction, but without my documents!
Claim renewed
| Fury-Exchange admin | June 10, 2026 08:45 |
Igor, According to the AML procedure applicable to this case, the review requires verification of the source of funds and identification of the user. Without the requested verification information, the review cannot be completed.
The transaction is not being held because of a personal disagreement or a discretionary decision by the service. It remains under compliance review, and the required verification steps are a mandatory part of that process.
If you wish the review to proceed, the requested verification requirements must be completed.
The transaction is not being held because of a personal disagreement or a discretionary decision by the service. It remains under compliance review, and the required verification steps are a mandatory part of that process.
If you wish the review to proceed, the requested verification requirements must be completed.
Claim solved
| Igor | June 10, 2026 08:52 |
I officially declare to you that I refuse to undergo any of your checks. I ask you to close my account and return the funds to the account from which I transferred them to you! I am willing to compensate the transfer fee!
Claim renewed
| Fury-Exchange admin | June 10, 2026 09:05 |
We have taken note of your refusal to proceed with the requested verification.
However, refusing verification does not change the status of the transaction. The funds remain frozen as part of the AML review process and cannot be returned while the compliance requirements remain unfulfilled.
At this stage, the review cannot be completed without the requested verification. Therefore, no refund timeframe can be provided.
You may choose to complete the verification procedure at any time in the future. Once the required verification is completed, the review can be resumed and a final decision on the transaction can be made.
However, refusing verification does not change the status of the transaction. The funds remain frozen as part of the AML review process and cannot be returned while the compliance requirements remain unfulfilled.
At this stage, the review cannot be completed without the requested verification. Therefore, no refund timeframe can be provided.
You may choose to complete the verification procedure at any time in the future. Once the required verification is completed, the review can be resumed and a final decision on the transaction can be made.
Claim solved
| Igor | June 10, 2026 09:20 |
How do I get my money back?
Claim renewed
| Fury-Exchange admin | June 10, 2026 09:59 |
Igor, To move the case toward resolution, you will need to complete the requested verification procedure, including the verification requested by the compliance department.
Please note that all information and documents provided during the verification process are treated as confidential, transmitted through secure channels, are not disclosed to unauthorized third parties, and are used solely for compliance and verification purposes in connection with this case.
Once the requested verification has been completed, the compliance review can be resumed and a final decision regarding the funds can be made.
Please note that all information and documents provided during the verification process are treated as confidential, transmitted through secure channels, are not disclosed to unauthorized third parties, and are used solely for compliance and verification purposes in connection with this case.
Once the requested verification has been completed, the compliance review can be resumed and a final decision regarding the funds can be made.
Claim solved
| Igor | June 10, 2026 10:09 |
I don't know what kind of person I am to trust an exchanger with my documents for $450... I'm probably a complete idiot. I have verified accounts on exchanges, but I've been working with them for years and with large sums. Are you trying to gain the same trust for a few cents? Just return my money and stop exchanging. The likelihood that the funds are problematic is practically nonsensical. Your verification confirms nothing, yet you simply left me without this money! This verification is idiotic.
Claim renewed
| Fury-Exchange admin | June 10, 2026 10:21 |
Igor, The issue is not the amount of the transaction and not whether you personally trust the service.
The AML review was initiated because the transaction and the source wallet were assigned an extremely high risk level by the monitoring system. Under these circumstances, we are required to follow the applicable compliance procedures regardless of the transaction amount.
The purpose of the verification is not to "earn trust" or collect documents unnecessarily. It is a mandatory requirement for reviewing transactions that have been identified as high-risk.
We understand that you disagree with this process. However, until the requested verification is completed, the compliance review cannot be finalized and the status of the transaction cannot be changed.
The AML review was initiated because the transaction and the source wallet were assigned an extremely high risk level by the monitoring system. Under these circumstances, we are required to follow the applicable compliance procedures regardless of the transaction amount.
The purpose of the verification is not to "earn trust" or collect documents unnecessarily. It is a mandatory requirement for reviewing transactions that have been identified as high-risk.
We understand that you disagree with this process. However, until the requested verification is completed, the compliance review cannot be finalized and the status of the transaction cannot be changed.
Claim solved
| Igor | June 10, 2026 10:24 |
I'll think about what can be done! Please don't close this complaint until it's resolved, as you're putting clients' funds at risk! Your words are empty.
Claim renewed
| Fury-Exchange admin | June 10, 2026 10:27 |
Igor, We respectfully ask that you refrain from repeatedly reopening the claim while the case remains under review and no violation of the service regulations has occurred.
The transaction was suspended in accordance with the AML Policy, which you accepted when creating the order. The requirements applicable to your case have already been explained, and the status of the transaction remains unchanged.
You are, of course, free to keep the claim open if you wish. However, the existence of the claim itself does not affect the compliance review process or alter the requirements necessary to resolve
The transaction was suspended in accordance with the AML Policy, which you accepted when creating the order. The requirements applicable to your case have already been explained, and the status of the transaction remains unchanged.
You are, of course, free to keep the claim open if you wish. However, the existence of the claim itself does not affect the compliance review process or alter the requirements necessary to resolve
Claim solved
| Igor | June 10, 2026 10:31 |
The policy doesn't state that cancellation is impossible! I assumed that if something went wrong, the transaction wouldn't happen and the funds would simply be returned, not appropriated. Also, many clients could lose their funds. This wasn't stated during registration. I believe my money is safe and I don't trust third-party verification services. Many people could find themselves in the same situation. I ask the monitoring service to take action against this exchanger and check for similar ones. People should know they risk losing everything!
Claim renewed
| Fury-Exchange admin | June 10, 2026 10:47 |
Igor, Your funds have not been appropriated by the service, and repeatedly stating otherwise does not make it true.
The transaction was flagged with an extremely high AML risk score and was suspended for review in accordance with the AML Policy that you accepted when creating the order. The review has not been completed because you have refused to fulfill the requested verification requirements.
You are entitled to your opinion regarding verification procedures. However, your personal disagreement with AML requirements does not invalidate them and does not automatically create an obligation to release or return funds while the compliance review remains incomplete.
The transaction was flagged with an extremely high AML risk score and was suspended for review in accordance with the AML Policy that you accepted when creating the order. The review has not been completed because you have refused to fulfill the requested verification requirements.
You are entitled to your opinion regarding verification procedures. However, your personal disagreement with AML requirements does not invalidate them and does not automatically create an obligation to release or return funds while the compliance review remains incomplete.
Claim solved
| Igor | June 10, 2026 15:37 |
What does a high risk level mean? Doesn't that mean it's money laundering? How high do you think it is? I withdrew money from the exchange to Trust Wallet and sent it all to you! All your checks are bullshit! If someone ever transferred me a dollar that was involved in something, am I considered a fraudster? I'll tell you that you are fraudsters! You take my funds without any evidence!
Claim renewed
| Fury-Exchange admin | June 10, 2026 15:48 |
Igor, You can verify this yourself using publicly available AML monitoring services, including GetBlock, which is one of the sources we rely on during risk assessment.
A high-risk score does not automatically mean that you personally engaged in money laundering. What it means is that the transaction or wallet has been linked to risk indicators that require additional review.
We cannot independently determine where the funds originated, how they reached your wallet, or whether the activity associated with the transaction is legitimate. This is precisely why AML procedures exist.
The purpose of the review is to establish the source of funds and verify the identity of the person conducting the transaction. Without completing these checks, it is not possible to conclude the review process.
A high-risk score does not automatically mean that you personally engaged in money laundering. What it means is that the transaction or wallet has been linked to risk indicators that require additional review.
We cannot independently determine where the funds originated, how they reached your wallet, or whether the activity associated with the transaction is legitimate. This is precisely why AML procedures exist.
The purpose of the review is to establish the source of funds and verify the identity of the person conducting the transaction. Without completing these checks, it is not possible to conclude the review process.
Claim solved
| Igor | June 12, 2026 10:36 |
So, in the end, you keep my money?
Claim renewed
| Fury-Exchange admin | June 12, 2026 11:04 |
Igor, No, we are not keeping your funds.
As has been explained multiple times, the funds are currently held as part of an ongoing AML/compliance review. The review cannot be completed until the requested verification procedure is completed.
As has been explained multiple times, the funds are currently held as part of an ongoing AML/compliance review. The review cannot be completed until the requested verification procedure is completed.
Claim solved
| Igor | June 14, 2026 06:40 |
I don't trust you. You're just scammers!
Claim renewed
| Fury-Exchange admin | June 14, 2026 06:44 |
Igor, Your personal opinion and accusations do not change the facts of the case.
The transaction was suspended due to an AML review, the reasons for the suspension have been explained to you multiple times, and the requirements necessary to complete the review have been provided. We have not refused to communicate with you, have not concealed the status of the case, and have provided all requested explanations regarding the review process.
The fact that you do not trust the service does not mean that the service is acting improperly. At the moment, the transaction remains unresolved solely because the requested verification procedure has not been completed.
If you wish to resolve the matter, the compliance requirements must be fulfilled.
The transaction was suspended due to an AML review, the reasons for the suspension have been explained to you multiple times, and the requirements necessary to complete the review have been provided. We have not refused to communicate with you, have not concealed the status of the case, and have provided all requested explanations regarding the review process.
The fact that you do not trust the service does not mean that the service is acting improperly. At the moment, the transaction remains unresolved solely because the requested verification procedure has not been completed.
If you wish to resolve the matter, the compliance requirements must be fulfilled.
Claim solved
| Igor | June 15, 2026 05:30 |
Contacting the BestChange administrator. Please clarify why this exchanger is asking me to provide my personal information. I've carefully reviewed the website and found no information about the documents and licenses they operate under, or their authority to request and store users' personal data. What regulatory framework do they use to process personal data? As a result, I'm unable to send them anything and be confident that their information will be kept secure! I demand a refund and that this website cease operations.
Claim renewed
| Fury-Exchange admin | June 15, 2026 05:36 |
Igor, The information regarding AML/KYC procedures, the circumstances under which verification may be requested, and the processing of user-provided information is set out in the AML Policy and User Agreement available on our website. You accepted these terms when creating the order.
Verification is not requested from every user. It is only requested in cases where a transaction is flagged for additional compliance review in accordance with the AML procedures applicable to the service and its providers.
Your refusal to provide the requested information does not invalidate the AML review requirements and does not automatically result in a refund while the compliance review remains unresolved.
Verification is not requested from every user. It is only requested in cases where a transaction is flagged for additional compliance review in accordance with the AML procedures applicable to the service and its providers.
Your refusal to provide the requested information does not invalidate the AML review requirements and does not automatically result in a refund while the compliance review remains unresolved.
Claim solved
| Igor | June 15, 2026 05:39 |
I don't care what you think! I'll continue speaking with the monitoring administrator!
Claim renewed
| Fury-Exchange admin | June 15, 2026 08:44 |
Igor, If you do not wish to communicate with us and prefer to discuss the matter exclusively with the monitoring administration, then it is unclear why you continue posting the same statements in this claim thread addressed to the service.
We have already provided our position, explained the status of the transaction, and informed you of the requirements necessary to proceed with the review.
We have already provided our position, explained the status of the transaction, and informed you of the requirements necessary to proceed with the review.
Claim solved
| Igor | June 15, 2026 08:49 |
I need a refund. You operate without licenses and permits and are a ***!
Claim renewed
| Fury-Exchange admin | June 15, 2026 08:52 |
Igor, The statement that the service operates without registration, authorization, or legal basis is incorrect.
The service operates within the applicable regulatory framework, maintains the necessary corporate registration, and utilizes licensed compliance and custodial partners where required for transaction processing and AML review procedures.
We kindly ask you to refrain from making unsupported accusations or presenting assumptions as facts
The service operates within the applicable regulatory framework, maintains the necessary corporate registration, and utilizes licensed compliance and custodial partners where required for transaction processing and AML review procedures.
We kindly ask you to refrain from making unsupported accusations or presenting assumptions as facts
Claim solved
| Igor | June 15, 2026 08:55 |
Who's listening to these fairy tales? Your company isn't even at the address you listed. You're ***! Your goal is to embezzle other people's money.
Claim renewed
| Fury-Exchange admin | June 15, 2026 09:20 |
Igor, The claim that the service's purpose is to appropriate users' funds is false and unsupported by any evidence.
Your transaction was suspended because it triggered AML compliance procedures, not because of any arbitrary decision by the service. The requirements applicable to your case have already been explained multiple times.
As for your statements regarding the company's registration, address, and operations, we kindly ask that you refrain from making factual assertions without verification. If you have specific questions regarding the service, they can be addressed through the appropriate channels
Your transaction was suspended because it triggered AML compliance procedures, not because of any arbitrary decision by the service. The requirements applicable to your case have already been explained multiple times.
As for your statements regarding the company's registration, address, and operations, we kindly ask that you refrain from making factual assertions without verification. If you have specific questions regarding the service, they can be addressed through the appropriate channels
Claim solved
| Igor | June 15, 2026 09:50 |
Dear BestChange administrator, this exchanger has no authority to demand my documents! Citing any checks that supposedly justify them!
Claim renewed
| Fury-Exchange admin | June 15, 2026 10:06 |
Igor, We are not forcing you to provide documents. You are free to decline verification if you do not wish to participate in the AML/KYC review process.
However, when creating the order, you agreed to the AML Policy of the service, which clearly states that transactions with a high-risk score may be subject to additional verification procedures, including AML/KYC checks.
Your refusal to undergo verification does not cancel the compliance requirements applicable to the transaction.
At the present time, according to the information available to us, the review cannot be completed without the requested verification.
However, when creating the order, you agreed to the AML Policy of the service, which clearly states that transactions with a high-risk score may be subject to additional verification procedures, including AML/KYC checks.
Your refusal to undergo verification does not cancel the compliance requirements applicable to the transaction.
At the present time, according to the information available to us, the review cannot be completed without the requested verification.
Claim solved
| Igor | June 15, 2026 10:12 |
Only those who are licensed to do so and who comply with all processing and confidentiality requirements have the right to verify users' documents! Your demands are criminal!
You can write all you want, but you have no authority to process your own demands! Demanding documents and conducting inspections without a license for this activity is prohibited! Your crime is far more serious than some inspection, which is merely a recommendation and proves nothing!
You can write all you want, but you have no authority to process your own demands! Demanding documents and conducting inspections without a license for this activity is prohibited! Your crime is far more serious than some inspection, which is merely a recommendation and proves nothing!
Claim renewed
| Fury-Exchange admin | June 15, 2026 10:22 |
Your statement is incorrect.
The verification requirements in this case do not arise from your personal opinion of the service, but from the compliance procedures applicable to the transaction and the providers involved in its processing. Both the service and the custodial/compliance partners involved in transaction processing operate within the applicable regulatory framework for virtual asset services.
The requested information was not demanded arbitrarily. It was requested because the transaction was flagged for compliance review due to its risk profile.
You remain free to disagree with these requirements and to decline verification. However, your disagreement does not invalidate the AML/KYC procedures applicable to the transaction, nor does it change the current status of the review.
The verification requirements in this case do not arise from your personal opinion of the service, but from the compliance procedures applicable to the transaction and the providers involved in its processing. Both the service and the custodial/compliance partners involved in transaction processing operate within the applicable regulatory framework for virtual asset services.
The requested information was not demanded arbitrarily. It was requested because the transaction was flagged for compliance review due to its risk profile.
You remain free to disagree with these requirements and to decline verification. However, your disagreement does not invalidate the AML/KYC procedures applicable to the transaction, nor does it change the current status of the review.
Claim solved
CommentRemove
| Shabah |  |
78.190.90.* | June 6, 2026 08:46 |
The AML case arose due to high-risk markers in the assets that the user had sent
KYC is required
The claim's status has been changed to neutral by the monitor's administration
I paid 300 USDT, but your website says that the payment has been canceled. Could you please check the transaction and let me know why it was marked as canceled?
| Fury-Exchange admin | June 6, 2026 09:07 |
Hello Shabah,
Your transaction has been flagged for AML review. As a result, the funds have been temporarily placed on hold and the order cannot be processed automatically at this stage.
This is the reason why the order status was changed and is currently not being processed in the standard manner.
Please contact our support team and follow the instructions provided for the verification procedure. Once the review is completed, we will inform you of the outcome and the next steps regarding your order.
We kindly ask you to refrain from filing financial claims before the review is completed, as the transaction is currently undergoing a compliance check.
Your transaction has been flagged for AML review. As a result, the funds have been temporarily placed on hold and the order cannot be processed automatically at this stage.
This is the reason why the order status was changed and is currently not being processed in the standard manner.
Please contact our support team and follow the instructions provided for the verification procedure. Once the review is completed, we will inform you of the outcome and the next steps regarding your order.
We kindly ask you to refrain from filing financial claims before the review is completed, as the transaction is currently undergoing a compliance check.
CommentRemove
| Maxim |  |
46.55.17.* | June 2, 2026 10:51 |
Personal data was removed by the monitor's administration
According to the information available, the exchanger has no financial obligations to this user
The AML case arose due to high-risk markers in the assets that the user had sent
Order No. ***. The exchange service is deliberately stalling, constantly changing stated timeframes, and unlawfully holding my funds for over 80 hours.
My transaction was suspended under an AML check due to incoming funds originating from the FunPay platform. I immediately provided an exhaustive set of documents to their email ([email protected]): high-quality ID photos and full screenshots of the FunPay trade transaction, proving the entirely legitimate source of funds.
The service is heavily violating its own rules and communication commitments:
According to Section 3 of Fury-Exchange's official AML policy, the regulated timeframe for verifying KYC documents is strictly up to 24 hours. This deadline was completely ignored.
In the support chat on their website, the operators explicitly promised me multiple times that the check would take "UP TO 3 days" and that I would receive an update "today or tomorrow at the latest".
As soon as 80 hours passed, the support dramatically changed their narrative. First, they excused the delay by claiming it was the "weekend". Then, they invented a non-existent rule of "up to 72 business hours". Finally, they tried to enforce a 21-business-day constraint, completely contradicting their previous support promises.
Furthermore, support representatives openly admitted in Telegram that their service policy prohibits any interaction with FunPay and such deposits are subject to blocking. Since they explicitly state they cannot support this source, holding my money for weeks under the guise of an ongoing investigation is a direct appropriation of my funds. Since all legality proofs are provided and the exchange cannot be completed, demand that the service immediately release and process the payout of my USDT directly to my personal payout wallet destination, or manually refund it to my designated personal address. I request the BestChange administration to intervene against these manipulative practices.
My transaction was suspended under an AML check due to incoming funds originating from the FunPay platform. I immediately provided an exhaustive set of documents to their email ([email protected]): high-quality ID photos and full screenshots of the FunPay trade transaction, proving the entirely legitimate source of funds.
The service is heavily violating its own rules and communication commitments:
According to Section 3 of Fury-Exchange's official AML policy, the regulated timeframe for verifying KYC documents is strictly up to 24 hours. This deadline was completely ignored.
In the support chat on their website, the operators explicitly promised me multiple times that the check would take "UP TO 3 days" and that I would receive an update "today or tomorrow at the latest".
As soon as 80 hours passed, the support dramatically changed their narrative. First, they excused the delay by claiming it was the "weekend". Then, they invented a non-existent rule of "up to 72 business hours". Finally, they tried to enforce a 21-business-day constraint, completely contradicting their previous support promises.
Furthermore, support representatives openly admitted in Telegram that their service policy prohibits any interaction with FunPay and such deposits are subject to blocking. Since they explicitly state they cannot support this source, holding my money for weeks under the guise of an ongoing investigation is a direct appropriation of my funds. Since all legality proofs are provided and the exchange cannot be completed, demand that the service immediately release and process the payout of my USDT directly to my personal payout wallet destination, or manually refund it to my designated personal address. I request the BestChange administration to intervene against these manipulative practices.
| Fury-Exchange admin | June 2, 2026 11:00 |
Hello Maxim,
By creating this request, you have agreed to the Terms of Service and the service’s AML policy, including the procedure for reviewing transactions subject to AML checks.
You have sent funds from a source with which interaction is restricted by the service’s rules. The mere fact of providing documents and information regarding the origin of the funds does not negate the need for a full verification and does not imply the automatic completion of the AML procedure or the immediate return of funds.
Verification of KYC documents is merely one stage of a comprehensive AML/SoF review. The case is currently being reviewed by the relevant department. A final decision will only be made once the full review of the materials has been completed.
Please wait until the review is complete. Once we have the result, we will contact you immediately and inform you of the next steps regarding your application.
By creating this request, you have agreed to the Terms of Service and the service’s AML policy, including the procedure for reviewing transactions subject to AML checks.
You have sent funds from a source with which interaction is restricted by the service’s rules. The mere fact of providing documents and information regarding the origin of the funds does not negate the need for a full verification and does not imply the automatic completion of the AML procedure or the immediate return of funds.
Verification of KYC documents is merely one stage of a comprehensive AML/SoF review. The case is currently being reviewed by the relevant department. A final decision will only be made once the full review of the materials has been completed.
Please wait until the review is complete. Once we have the result, we will contact you immediately and inform you of the next steps regarding your application.
Claim solved
| Maxim | June 2, 2026 11:04 |
UPDATE June 2, 2026: Your standard template response completely ignores the core violations of your own commitments and misleading communication:
Your support operators explicitly and repeatedly promised me in the chat that the verification would take "UP TO 3 days" and promised a definitive answer "today or tomorrow at the latest". Now you are trying to switch to an undisclosed, prolonged timeframe because your staff failed to communicate your rules correctly.
You officially state here that my funds came from a source with which interaction is restricted. If your service platform strictly cannot support or complete exchanges involving FunPay, then an ongoing "comprehensive review" is completely obsolete.
You have already established the source, and I have fully cooperated by providing clear, unedited screenshots of the legitimate FunPay trade matching my transaction. Stalling the process further while explicitly knowing that you cannot complete the exchange is a bad-faith practice.
Since a technical auto-reversal to the automated FunPay transit pool will cause a permanent loss of funds, I demand that your "relevant department" manually processes a refund to my designated personal wallet address or finishes the payout immediately. I will not close this claim until the funds are successfully received.
Your support operators explicitly and repeatedly promised me in the chat that the verification would take "UP TO 3 days" and promised a definitive answer "today or tomorrow at the latest". Now you are trying to switch to an undisclosed, prolonged timeframe because your staff failed to communicate your rules correctly.
You officially state here that my funds came from a source with which interaction is restricted. If your service platform strictly cannot support or complete exchanges involving FunPay, then an ongoing "comprehensive review" is completely obsolete.
You have already established the source, and I have fully cooperated by providing clear, unedited screenshots of the legitimate FunPay trade matching my transaction. Stalling the process further while explicitly knowing that you cannot complete the exchange is a bad-faith practice.
Since a technical auto-reversal to the automated FunPay transit pool will cause a permanent loss of funds, I demand that your "relevant department" manually processes a refund to my designated personal wallet address or finishes the payout immediately. I will not close this claim until the funds are successfully received.
| Fury-Exchange admin | June 2, 2026 11:21 |
Maxim, The procedure for handling AML cases is governed by the Terms of Service and the service’s AML policy, to which you agreed when you submitted your application.
The documents you provided have been received and added to the verification file. Please also note that identifying a link between a transaction and a source with which interaction is restricted by the service’s rules does not mean that funds will be automatically and immediately refunded until the review is complete and a final decision on the case has been made.
The review is currently ongoing. Once it is complete, you will be provided with information on the next steps regarding your application.
The documents you provided have been received and added to the verification file. Please also note that identifying a link between a transaction and a source with which interaction is restricted by the service’s rules does not mean that funds will be automatically and immediately refunded until the review is complete and a final decision on the case has been made.
The review is currently ongoing. Once it is complete, you will be provided with information on the next steps regarding your application.
| Maxim | June 2, 2026 11:33 |
UPDATE June 2, 2026: Your official responses in this thread have already created a clear logical trap for your service before the BestChange administration.
You have explicitly confirmed that all my verification documents and transaction files have been received and attached to the case. Since you already possess full, unedited proof of the legitimate source (the FunPay trade) and openly state that interaction with this platform is restricted by your rules, your "comprehensive review" is factually complete. Holding clean funds when the source is identified and the exchange cannot be processed is no longer risk management—it is an intentional, bad-faith withholding of customer assets.
Furthermore, you have completely ignored the critical security warning: any automated technical reversal to the FunPay transit pool will result in a permanent loss of my funds.
There is absolutely nothing left to negotiate. Your service officially refuses to complete the exchange due to internal policies, which means you have no legal basis to keep my assets. I demand that your management manually processes a safe refund of my USDT directly to my designated personal wallet address. Any further generic copy-pasted replies from your side will only prove to the monitoring administration your total refusal to resolve the issue safely. This financial claim will remain strictly active and unresolved until the funds arrive at my personal address.
You have explicitly confirmed that all my verification documents and transaction files have been received and attached to the case. Since you already possess full, unedited proof of the legitimate source (the FunPay trade) and openly state that interaction with this platform is restricted by your rules, your "comprehensive review" is factually complete. Holding clean funds when the source is identified and the exchange cannot be processed is no longer risk management—it is an intentional, bad-faith withholding of customer assets.
Furthermore, you have completely ignored the critical security warning: any automated technical reversal to the FunPay transit pool will result in a permanent loss of my funds.
There is absolutely nothing left to negotiate. Your service officially refuses to complete the exchange due to internal policies, which means you have no legal basis to keep my assets. I demand that your management manually processes a safe refund of my USDT directly to my designated personal wallet address. Any further generic copy-pasted replies from your side will only prove to the monitoring administration your total refusal to resolve the issue safely. This financial claim will remain strictly active and unresolved until the funds arrive at my personal address.
Claim renewed
| Fury-Exchange admin | June 2, 2026 11:45 |
Maxim, The funds will not be automatically returned to any ‘general pool’. At present, they are being held as part of the payment provider’s verification process pending a final decision on the case.
The mere fact of providing documents and identifying the source of funds does not mean that the verification process is automatically complete. A final decision is made only after the relevant department has completed a full review of the materials.
Until the verification is complete, the service is unable to dispose of the disputed funds independently, contrary to the provider’s requirements.
Please wait until the review is complete. Submitting claims and repeat enquiries does not affect the duration of the AML verification and cannot speed up the decision-making process.
The mere fact of providing documents and identifying the source of funds does not mean that the verification process is automatically complete. A final decision is made only after the relevant department has completed a full review of the materials.
Until the verification is complete, the service is unable to dispose of the disputed funds independently, contrary to the provider’s requirements.
Please wait until the review is complete. Submitting claims and repeat enquiries does not affect the duration of the AML verification and cannot speed up the decision-making process.
Claim solved
| BestChange admin | June 6, 2026 07:21 |
Hello Maxim,
According to our information, you have received a refund for your order. Please confirm this.
Kind regards, BestChange administration.
According to our information, you have received a refund for your order. Please confirm this.
Kind regards, BestChange administration.
| Maxim | June 6, 2026 07:33 |
Hello. Yes, I confirm that the exchange service has returned the USDT to my personal wallet address.
CommentRemove
| Boy |  |
113.185.42.* | June 3, 2026 12:55 |
Profanities and abusive language were removed by the monitor's administration
The service was ***, took a very long time to complete, and affected my work. I request that the supervisory department refund me $250. This is a *** service.
| Fury-Exchange admin | June 3, 2026 13:03 |
Hello
We do not understand the basis of your financial claim.
You created an exchange request for the PayPal direction, where the processing time is clearly stated as 12–120 hours. These terms are displayed before the order is created, and you agreed to them when submitting your request.
Your order is still being processed within the stated timeframe. No violation of the exchange regulations has occurred.
We kindly ask you to refrain from filing financial claims regarding delays when the order remains within the processing period that you accepted during order creation.
We do not understand the basis of your financial claim.
You created an exchange request for the PayPal direction, where the processing time is clearly stated as 12–120 hours. These terms are displayed before the order is created, and you agreed to them when submitting your request.
Your order is still being processed within the stated timeframe. No violation of the exchange regulations has occurred.
We kindly ask you to refrain from filing financial claims regarding delays when the order remains within the processing period that you accepted during order creation.
Claim solved
| Boy | June 3, 2026 13:27 |
I request the supervisory department to get involved and help me recover the $250.
CommentRemove
| Åâãåíèÿ | |
88.229.2.* | June 1, 2026 11:11 |
Personal data was removed by the monitor's administration
Under review by the monitor's administration
The exchanger blocked my 200 USDT under order #**. Last Saturday, the operator clearly promised via the website chat that the verification would take up to 72 hours. I fully complied, providing my passport and all the requested documents. Today, Monday, instead of completing the exchange, Telegram support unilaterally announced that the hold would be extended to 21 days and refused to refund the funds to my wallet. I ask the BestChange administration to help me get my money back, as I provided all the necessary information, and the exchanger is deliberately delaying the process.
| Fury-Exchange admin | June 1, 2026 11:23 |
Hello,
We are not delaying the processing of your application. When you submitted your application, you agreed to the service’s AML/KYC policy, which states that the AML/SoF verification process may take up to 21 working days.
Your case is currently being handled by the relevant department and is undergoing verification in accordance with established procedures.
Please wait until the verification process is complete. Submitting financial claims does not affect the processing times for AML cases and cannot speed up the decision-making process regarding your application.
We are not delaying the processing of your application. When you submitted your application, you agreed to the service’s AML/KYC policy, which states that the AML/SoF verification process may take up to 21 working days.
Your case is currently being handled by the relevant department and is undergoing verification in accordance with established procedures.
Please wait until the verification process is complete. Submitting financial claims does not affect the processing times for AML cases and cannot speed up the decision-making process regarding your application.
Claim solved
| Åâãåíèÿ | June 1, 2026 11:27 |
Your operator in the website chat explicitly promised that the verification would take up to 72 hours. Based on this official statement, I provided absolutely all requested documents (passport, source of funds). My obligations have been met in full.
Holding funds for 21 business days when the client fully cooperates is not an AML check; it is an unjustified withholding of someone else's money. Since you have grossly violated the deadlines set by your own employee, I demand an immediate refund of my 200 USDT to the sending wallet. This claim will not be closed until the funds are actually received.
Holding funds for 21 business days when the client fully cooperates is not an AML check; it is an unjustified withholding of someone else's money. Since you have grossly violated the deadlines set by your own employee, I demand an immediate refund of my 200 USDT to the sending wallet. This claim will not be closed until the funds are actually received.
| Åâãåíèÿ | June 2, 2026 08:30 |
UPDATE June 2, 2026: Today, the exchanger's operator officially admitted in the website chat that it was their personal mistake and that they provided me with wrong (undue) verification terms (up to 72 hours) before the exchange started. Now they refuse to take responsibility for their employee's error and are trying to hold my 200 USDT for 21 days. I officially refuse their services due to unilateral breach of contract terms and demand an immediate refund to my original wallet. Screenshots of the operator admitting their fault have been sent to the support administration.
| Åâãåíèÿ | June 3, 2026 11:17 |
UPDATE June 3, 2026: The 72-hour timeframe officially promised by the support operator has completely expired. The exchange service has failed to process my transaction or provide any clear technical status. All KYC documents and source of funds proofs were provided days ago. Holding my 200 USDT beyond your own stated terms is an unlawful withholding of funds. I demand an immediate and full refund to my original wallet. I ask the BestChange administration to take strict measures against this service for violating their commitments.
Claim renewed
| Fury-Exchange admin | June 3, 2026 11:23 |
The review of your transaction is still ongoing.
Submitting demands, complaints, or financial claims cannot influence or accelerate this process, as the review is being conducted by the compliance department of the payment provider responsible for the transaction assessment.
At the moment, we are awaiting the completion of the review and the final decision from the responsible department. As soon as the review is completed, you will be informed of the outcome and the further status of your case.
Submitting demands, complaints, or financial claims cannot influence or accelerate this process, as the review is being conducted by the compliance department of the payment provider responsible for the transaction assessment.
At the moment, we are awaiting the completion of the review and the final decision from the responsible department. As soon as the review is completed, you will be informed of the outcome and the further status of your case.
Claim solved
CommentRemove
| Alex |  |
83.34.105.* | June 1, 2026 08:22 |
This exchange service has already successfully processed 49 of my transfers.
0
CommentRemove
| Alex | |
83.34.107.* | May 28, 2026 12:53 |
This exchange service successfully processed my 47 requests.
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| Mr.Jay |  |
104.28.154.* | May 28, 2026 08:49 |
Fury-exchange, they always provide really good service. Thank you.
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| Hamsah |  |
180.247.46.* | May 20, 2026 12:17 |
Personal data was removed by the monitor's administration
Under review by the monitor's administration
It has been more than 15 hours and I have not received payment from Fury-Exchange with order ID transaction ***
| Fury-Exchange admin | May 20, 2026 12:29 |
Hello Hamsah,
The processing time for PayPal payouts is clearly stated on the exchange page before creating the order and ranges from 12 to 120 business hours.
By creating the order, you agreed to these processing terms.
At the moment, your order is still within the stated processing timeframe, therefore the claim is premature.
The processing time for PayPal payouts is clearly stated on the exchange page before creating the order and ranges from 12 to 120 business hours.
By creating the order, you agreed to these processing terms.
At the moment, your order is still within the stated processing timeframe, therefore the claim is premature.
Claim solved
| Hamsah | May 20, 2026 12:34 |
Çàÿâêà íà îáìåí # ***
Îïëàòà ïîëó÷åíà
Çàÿâêà óñïåøíî îïëà÷åíà è îæèäàåò îáðàáîòêè îïåðàòîðîì.
Îáû÷íî çàÿâêè îáðàáàòûâàþòñÿ â òå÷åíèå 15–180 ìèíóò â ðàáî÷åå âðåìÿ (10:00 – 22:00, UTC+3).
Ñêîðîñòü çàâèñèò îò çàãðóæåííîñòè ñåðâèñà, ïëàò¸æíûõ ñèñòåì è îñîáåííîñòåé áàíêîâ.
Ïîæàëóéñòà, îæèäàéòå — ñòàòóñ çàÿâêè îáíîâèòñÿ àâòîìàòè÷åñêè ïîñëå çàâåðøåíèÿ.
Âûïëàòà ïî çàÿâêå ïðèíÿòà â îáðàáîòêó.
Äàòà ñîçäàíèÿ
19.05.2026, 19:17
Ñòàòóñ
Îïëà÷åíà
My payment status has been fulfilled, but you haven't completed the payment as specified on your website. Please check your display and immediately complete the payment on my PayPal account. Thank you.
Îïëàòà ïîëó÷åíà
Çàÿâêà óñïåøíî îïëà÷åíà è îæèäàåò îáðàáîòêè îïåðàòîðîì.
Îáû÷íî çàÿâêè îáðàáàòûâàþòñÿ â òå÷åíèå 15–180 ìèíóò â ðàáî÷åå âðåìÿ (10:00 – 22:00, UTC+3).
Ñêîðîñòü çàâèñèò îò çàãðóæåííîñòè ñåðâèñà, ïëàò¸æíûõ ñèñòåì è îñîáåííîñòåé áàíêîâ.
Ïîæàëóéñòà, îæèäàéòå — ñòàòóñ çàÿâêè îáíîâèòñÿ àâòîìàòè÷åñêè ïîñëå çàâåðøåíèÿ.
Âûïëàòà ïî çàÿâêå ïðèíÿòà â îáðàáîòêó.
Äàòà ñîçäàíèÿ
19.05.2026, 19:17
Ñòàòóñ
Îïëà÷åíà
My payment status has been fulfilled, but you haven't completed the payment as specified on your website. Please check your display and immediately complete the payment on my PayPal account. Thank you.
Claim renewed
| Fury-Exchange admin | May 20, 2026 12:44 |
Hamsah, Please carefully review the processing terms for the PayPal direction on the order creation page.
For PayPal payouts, the processing time is separately specified and may take from 12 to 120 business hours.
The message about “15–180 minutes” is a general processing notice and also clearly states that:
“Processing speed depends on the service workload, payment systems, and banking specifics.”
Your order is currently still within the stated PayPal processing timeframe and remains in progress.
For PayPal payouts, the processing time is separately specified and may take from 12 to 120 business hours.
The message about “15–180 minutes” is a general processing notice and also clearly states that:
“Processing speed depends on the service workload, payment systems, and banking specifics.”
Your order is currently still within the stated PayPal processing timeframe and remains in progress.
Claim solved
| Hamsah | May 20, 2026 12:53 |
We will await your payment settlement. The dispute will remain open until I receive the funds from you. You have already received my payment, and I am obligated to await your immediate settlement.
Claim renewed
| Fury-Exchange admin | May 20, 2026 13:00 |
Hamsah, You agreed to the PayPal exchange terms when creating the order.
The processing time for this direction is clearly stated on the website as 12–120 business hours. At the moment, these terms have not been violated and your order remains within the processing timeframe.
We do not understand the reason for leaving negative feedback while the order is still being processed according to the agreed rules and conditions.
The processing time for this direction is clearly stated on the website as 12–120 business hours. At the moment, these terms have not been violated and your order remains within the processing timeframe.
We do not understand the reason for leaving negative feedback while the order is still being processed according to the agreed rules and conditions.
Claim solved
| Hamsah | May 20, 2026 14:17 |
PayPal payments are real-time, so don't wait days. If you don't have PayPal stock, don't offer PayPal exchanges. PayPal works instantly and never takes 1 to 5 business days. Unless you're sending money from a PayPal account to a bank account, the process takes 1 to 3 business days.
Claim renewed
| Fury-Exchange admin | May 20, 2026 14:38 |
Hamsah, The processing time for PayPal payouts is determined by our service regulations, which were accepted by the user when creating the order.
We do not claim that PayPal itself processes transfers for several days. However, the exchange operation includes internal processing, queue handling, risk checks, liquidity management, and operational workload, which is why the payout timeframe for this specific direction is stated as 12–120 business hours.
These terms are clearly displayed on the PayPal exchange page before order creation.
We do not claim that PayPal itself processes transfers for several days. However, the exchange operation includes internal processing, queue handling, risk checks, liquidity management, and operational workload, which is why the payout timeframe for this specific direction is stated as 12–120 business hours.
These terms are clearly displayed on the PayPal exchange page before order creation.
Claim solved
| Hamsah | May 20, 2026 14:48 |
Please make the payment to your PayPal account immediately. You have received my payment, and it is now your responsibility to complete the payment to my PayPal account. Thank you.
Claim renewed
| Fury-Exchange admin | May 20, 2026 15:02 |
Hamsah, Your order will be completed within the stated processing timeframe.
Please note that opening or maintaining financial claims does not accelerate the payout process. The order is still being processed according to the agreed PayPal exchange regulations.
Please note that opening or maintaining financial claims does not accelerate the payout process. The order is still being processed according to the agreed PayPal exchange regulations.
Claim solved
| Hamsah | May 20, 2026 15:36 |
I hope BestChange takes action on this. Your policy is 12 hours, and this has exceeded 24 hours. If there is a delay, they should provide accurate information if there is a problem with PayPal. However, PayPal itself has been real-time and smooth so far. If you don't have stock, please refrain from making fictitious offers that only cause inconvenience to clients. The negative comments on your account all explain the anxiety. Please fix your ad immediately to avoid anxiety, causing panic, and damaging the reputation of BestChange P2P..thanks.
Claim renewed
| Fury-Exchange admin | May 20, 2026 15:43 |
We kindly ask you to refrain from making misleading claims.
The processing timeframe for this PayPal direction is clearly stated on the website as 12–120 business hours, and by creating the order you agreed to these terms.
Your personal opinion about how PayPal usually works does not cancels the service regulations for this exchange direction. The current processing time does not violate our stated terms.
Please carefully review the exchange conditions before creating claims and accusations.
The processing timeframe for this PayPal direction is clearly stated on the website as 12–120 business hours, and by creating the order you agreed to these terms.
Your personal opinion about how PayPal usually works does not cancels the service regulations for this exchange direction. The current processing time does not violate our stated terms.
Please carefully review the exchange conditions before creating claims and accusations.
Claim solved
| Hamsah | May 20, 2026 16:28 |
As long as the issue is not resolved, the dispute status remains active and is not under review. If there is an update and resolution from your side, I will resolve this dispute. I hope the echange will immediately take funding action.
Claim renewed
| Fury-Exchange admin | May 20, 2026 16:34 |
Hamsah, We do not understand what specific issue you are referring to, since the order is still being processed strictly within the stated PayPal processing timeframe that you accepted when creating the exchange request.
The dispute remains based solely on your unwillingness to follow and acknowledge the exchange conditions published on the website.
Your order has not exceeded the stated regulations and continues to be processed normally.
The dispute remains based solely on your unwillingness to follow and acknowledge the exchange conditions published on the website.
Your order has not exceeded the stated regulations and continues to be processed normally.
Claim solved
| Hamsah | May 20, 2026 19:20 |
Until now I have not received the PayPal payment. Thanks.
Claim renewed
| Fury-Exchange admin | May 21, 2026 06:28 |
Hamsah, Your order will be completed within the stated processing timeframe according to the PayPal exchange regulations published on the website.
Claim solved
| Hamsah | May 21, 2026 08:17 |
Until now I have not received payment from you. I urge you to make the payment immediately.
Claim renewed
| Fury-Exchange admin | May 21, 2026 08:22 |
Hamsah, Submitting repeated claims does not accelerate the processing of your order.
Your exchange request will be completed within the processing timeframe stated for the PayPal direction on the website, which you accepted when creating the order.
Your exchange request will be completed within the processing timeframe stated for the PayPal direction on the website, which you accepted when creating the order.
Claim solved
| Hamsah | May 21, 2026 08:53 |
It is your obligation to make payments to our PayPal account. We are not here to explain the terms and conditions, and you are subject to BestChange's rules, not yours. It should be emphasized that this is a BestChange service, and it is their terms and conditions that we need to understand, not yours.
Claim renewed
| Fury-Exchange admin | May 21, 2026 09:16 |
BestChange is a monitoring platform for exchange services, not the operator of exchange transactions themselves.
Each exchange service listed on BestChange has its own exchange regulations, processing terms, and operational conditions, which are displayed before creating an order and accepted by the user during the exchange process.
For the PayPal direction, the processing timeframe is clearly stated as 12–120 business hours. Your order is still within these agreed terms, and no violation of the regulations has occurred.
Each exchange service listed on BestChange has its own exchange regulations, processing terms, and operational conditions, which are displayed before creating an order and accepted by the user during the exchange process.
For the PayPal direction, the processing timeframe is clearly stated as 12–120 business hours. Your order is still within these agreed terms, and no violation of the regulations has occurred.
Claim solved
| Hamsah | May 21, 2026 09:38 |
You don't need to explain about BestChange, but you must comply with BestChange's policies and rules. If you are unable to make the payment, please request a refund immediately via our e-wallet at trc20 = ***.
Claim renewed
| Fury-Exchange admin | May 21, 2026 09:45 |
Hamsah, Your order is still within the stated processing timeframe for the PayPal direction.
If you wish to request a refund instead of waiting for order completion, please send an official refund request to our support email. Please note that in the case of a unilateral cancellation by the client, network fees and the fee for unilateral refusal of exchange execution may be deducted according to the service regulations.
If you wish to request a refund instead of waiting for order completion, please send an official refund request to our support email. Please note that in the case of a unilateral cancellation by the client, network fees and the fee for unilateral refusal of exchange execution may be deducted according to the service regulations.
Claim solved
| Hamsah | May 21, 2026 09:48 |
This has nothing to do with PayPal. You received the funds in your wallet account. How can you involve PayPal when you haven't made any payments to PayPal? You are very unprofessional and suspicious. Your service is very bad.
Claim renewed
| Fury-Exchange admin | May 21, 2026 09:57 |
Hamsah, You have the right to your personal opinion about our service, however the facts remain unchanged.
You created an exchange request specifically for the PayPal direction and accepted the processing terms clearly stated on the website, including the processing timeframe of up to 120 business hours.
Repeated complaints and accusations do not accelerate the processing of the order.
At this point, you may either:
— wait for the order to be completed within the agreed timeframe;
— or contact our support email with an official request for unilateral cancellation and refund according to the service regulations.
You created an exchange request specifically for the PayPal direction and accepted the processing terms clearly stated on the website, including the processing timeframe of up to 120 business hours.
Repeated complaints and accusations do not accelerate the processing of the order.
At this point, you may either:
— wait for the order to be completed within the agreed timeframe;
— or contact our support email with an official request for unilateral cancellation and refund according to the service regulations.
Claim solved
| Hamsah | May 21, 2026 10:00 |
Can you explain about the duration of 12 to 120 hours? What obstacles did you experience?
Claim renewed
| Fury-Exchange admin | May 21, 2026 10:05 |
The 12–120 business hour timeframe is the standard processing regulation established for this PayPal exchange direction.
This timeframe includes operational processing, queue handling, payment distribution, liquidity management, and internal risk-control procedures.
The order is being processed within the stated regulations, and at the moment no violation of the agreed terms has occurred.
This timeframe includes operational processing, queue handling, payment distribution, liquidity management, and internal risk-control procedures.
The order is being processed within the stated regulations, and at the moment no violation of the agreed terms has occurred.
Claim solved
| Hamsah | May 21, 2026 10:12 |
The consequences of exceeding the time limit are: what steps will you take? Secondly, what compensation will you provide?
Claim renewed
| Fury-Exchange admin | May 21, 2026 10:14 |
Hamsah, The stated processing timeframe has not been exceeded.
Your order is still being processed within the agreed 12–120 business hour period that was accepted when the exchange request was created. Therefore, questions regarding compensation or violation consequences are currently not applicable.
Your order is still being processed within the agreed 12–120 business hour period that was accepted when the exchange request was created. Therefore, questions regarding compensation or violation consequences are currently not applicable.
Claim solved
| Hamsah | May 21, 2026 10:31 |
You can enforce your policies and terms. This means you are very unprofessional in the exchange and it is very clear that you have no responsibility to the exchangers. From your perspective, you can harm the exchangers and you are very dangerous. If you have policies and terms, you should also provide comfort and be responsible if risks occur. You should be directly proportional, not thinking about your profits but having no empathy for the losses experienced by exchangers.
Claim renewed
| Fury-Exchange admin | May 21, 2026 11:56 |
Hamsah, All exchange conditions, processing timeframes, and regulations are published transparently on the website before an order is created.
By creating the exchange request, you confirmed your agreement with these terms. The fact that you personally disagree with the regulations afterward does not mean that the service violated them.
We are acting strictly within the agreed rules and processing timeframe stated for the PayPal direction.
By creating the exchange request, you confirmed your agreement with these terms. The fact that you personally disagree with the regulations afterward does not mean that the service violated them.
We are acting strictly within the agreed rules and processing timeframe stated for the PayPal direction.
Claim solved
| Hamsah | May 21, 2026 16:31 |
Until now I have not received payment.
Claim renewed
| Fury-Exchange admin | May 21, 2026 16:55 |
Your order is still being processed within the stated timeframe for the PayPal direction.
Repeated accusations do not change the processing regulations accepted during order creation. Please wait for the completion of the exchange
Repeated accusations do not change the processing regulations accepted during order creation. Please wait for the completion of the exchange
Claim solved
| Hamsah | May 22, 2026 06:45 |
Date of creation May 19, 2026, 7:17 PM It's been 3 days and there's been no clarity on your payment. Please complete your obligations immediately. This is very disturbing. Your service is 99% poor. Thank you.
Claim renewed
| Fury-Exchange admin | May 22, 2026 07:24 |
Hamsah, The stated processing timeframe for the PayPal direction is 12–120 business hours.
Your order is still within this agreed timeframe and continues to be processed according to the service regulations accepted during order creation.
Your order is still within this agreed timeframe and continues to be processed according to the service regulations accepted during order creation.
Claim solved
| Hamsah | May 22, 2026 08:47 |
I will request a refund because it has been too long waiting. I hope you will immediately process the refund to my funding account at the wallet address (trc20): ***.
Claim renewed
| Fury-Exchange admin | May 22, 2026 09:09 |
Refund requests are processed exclusively through our support email, not through the BestChange dispute thread.
If you wish to request a unilateral cancellation and refund, please contact support via email and provide the required order information. Refunds are processed according to the service regulations and applicable fees.
If you wish to request a unilateral cancellation and refund, please contact support via email and provide the required order information. Refunds are processed according to the service regulations and applicable fees.
Claim solved
CommentRemove
| Jurre |  |
1.47.132.* | March 15, 2026 10:26 |
Under review by the monitor's administration
Profanities and abusive language were removed by the monitor's administration
Watch out with this service. I have used many exchanges listed on best change before and never experienced this. Just reading now others had the some experience, the funds are blocked by some AML thing and they request a lot of documents with I am not comfortable on providing. Completely not GDPR safe. They refuse the cancel the order and refund the amount. It looks like they try their luck with people to *** the funds!
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CommentRemove
| Eduard |  |
85.17.55.* | February 13, 2026 10:54 |
I experienced an unlawful hold on my funds during an exchange. Fury-Exchange failed to conduct a KYC check before the exchange, accepted my funds, and then, for trumped-up reasons, held them, citing AML policies. Meanwhile, the AML policy, located at https://fury-exchange.com/aml-kyc, states that funds can only be frozen if there is a reasonable suspicion of the legitimate origin of the digital assets. Such reasonable suspicion was not confirmed by technical support—the operator merely cited an automated check, which cannot be considered reasonable suspicion. Fury-Exchange support points to a different AML policy, presented in a different section of the website, which authorizes the service to block funds. I don't understand why I, as a user, should experience inconvenience due to a service having different AML policies on its website. My funds are still being held by the service. The service's support refuses to return the funds and unreasonably demands personal information.
| Fury-Exchange admin | February 13, 2026 13:32 |
Hello Eduard,
Please note that the temporary suspension of funds was not initiated at our sole discretion. The transaction was placed on hold by the receiving exchange as part of a standard AML review in accordance with international compliance requirements and the platform’s internal regulations.
At this stage, the review process cannot proceed without the requested information and documentation from your side. We kindly ask you to provide the necessary details so that we may forward them to the compliance department for further assessment.
We remain ready to assist once the required information is received.
Please note that the temporary suspension of funds was not initiated at our sole discretion. The transaction was placed on hold by the receiving exchange as part of a standard AML review in accordance with international compliance requirements and the platform’s internal regulations.
At this stage, the review process cannot proceed without the requested information and documentation from your side. We kindly ask you to provide the necessary details so that we may forward them to the compliance department for further assessment.
We remain ready to assist once the required information is received.
Claim solved
| Eduard | February 13, 2026 13:37 |
When using your service, I can only rely on the documents presented on your website, and not on the documents of the regulators with whom you work. I'm not a lawyer, and as a service user, I'm hoping to easily familiarize myself with the AML policy by opening the "AML Policy" document on your website. Your support team informs me that another document describes additional AML policy points, and these points take precedence over the "AML Policy." As a service user, this is misleading. I believe the service is confused by its own documents, and for some reason I should suffer because of this, wasting time and money. I request an immediate refund or exchange. Your own AML policy doesn't give you the right to freeze funds or restrict exchanges. I'm very upset that you're using all available means to delay my refund.
Claim renewed
| Fury-Exchange admin | February 13, 2026 13:41 |
Eduard, All relevant information is stated in our User Agreement and AML/KYC Policy available on our website.
Your transaction was flagged as high-risk by the compliance system and was temporarily suspended for AML review. This is a standard procedure in such cases.
At this stage, we are awaiting the requested information and documents from your side. Once received, they will be forwarded to the compliance department for review and a decision regarding the release of funds.
Until the requested materials are provided, it is not possible to proceed with the verification process.
Your transaction was flagged as high-risk by the compliance system and was temporarily suspended for AML review. This is a standard procedure in such cases.
At this stage, we are awaiting the requested information and documents from your side. Once received, they will be forwarded to the compliance department for review and a decision regarding the release of funds.
Until the requested materials are provided, it is not possible to proceed with the verification process.
Claim solved
| Eduard | February 13, 2026 13:44 |
I'm very upset that your service is delaying the refund process. Please reread my complaint in the first comment. Thank you.
Claim renewed
| Fury-Exchange admin | February 13, 2026 13:47 |
Eduard, However, as previously explained, a refund is not possible until the required AML verification process is completed. The transaction was flagged by the compliance system, and we are obligated to follow the established procedure.
Filing complaints or repeating the same statements does not accelerate the process or change the compliance requirements. The only way to resolve this matter is to provide the requested information so the review can be finalised.
Filing complaints or repeating the same statements does not accelerate the process or change the compliance requirements. The only way to resolve this matter is to provide the requested information so the review can be finalised.
Claim solved
| Eduard | February 13, 2026 13:50 |
You cannot withhold my funds or impose conditions that are not contained in the AML policy. As stated earlier, your website provides a link to the AML policy, and it does not give you the right to freeze funds.
Claim renewed
| Fury-Exchange admin | February 13, 2026 13:53 |
Eduard, When creating the exchange request, you confirmed your agreement with the User Agreement of our service.
According to the User Agreement, in cases where a transaction is flagged by the AML/compliance system, funds may be temporarily suspended until the verification procedure is completed. Unblocking or further processing of the transaction is only possible after the requested verification has been successfully passed.
At this stage, the only way to resolve the situation is to complete the verification process.
According to the User Agreement, in cases where a transaction is flagged by the AML/compliance system, funds may be temporarily suspended until the verification procedure is completed. Unblocking or further processing of the transaction is only possible after the requested verification has been successfully passed.
At this stage, the only way to resolve the situation is to complete the verification process.
Claim solved
| BestChange admin | March 3, 2026 08:43 |
The user has confirmed the receipt of funds. The incident is now resolved.
Kind regards, BestChange administration.
Kind regards, BestChange administration.
CommentRemove
| Luda73977 |  |
57.129.140.* | February 13, 2026 09:40 |
Thank you for the exchange. Reliable, fast, and of course, with a good rate. The withdrawal to the card was great! I recommend it!
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| Ye |  |
5.76.214.* | February 12, 2026 22:45 |
Excellent exchange service! The exchange was quick and successful. I recommend it; the rate is always the best!
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| Sergey |  |
51.159.107.* | February 12, 2026 17:12 |
Great exchanger, I use it often, they transfer money to my card very quickly.
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CommentRemove
| Muslim |  |
193.160.101.* | February 12, 2026 07:43 |
This isn't my first time using the service, and I'm always happy with the price and speed of service. Well done, guys!
0
CommentRemove
| Sergei | |
1.0.216.* | January 22, 2026 11:06 |
I made an exchange of USDT-> Freedom bank KZ, they could not transfer by card number, they said that some kind of error was displayed, I asked for a refund, for a refund I was told to contact me by e-mail, I waited for a refund for a long time, they also took a commission for the transaction from me, I turned to another exchanger, there they transferred money to the same card in 10 minutes without any problems. I do not recommend this exchanger, competence makes you want much, nerves and time spent, that's what I got by trying to cooperate with them.
| Fury-Exchange admin | January 22, 2026 11:18 |
Hello Sergei,
The issue did not occur on our side and was not related to unwillingness to process the exchange.
At the time of execution, the transfer to the card you specified could not be completed, as the payment bank returned a technical error “card not found / card unavailable for transfer”. This response is generated by the bank or card network, not by the exchange service.
When such an error occurs, the exchange physically cannot force a transfer, even if other services later succeed using different channels or internal routes. Different exchangers use different payment providers, which explains why another service may have processed the same card later.
Upon your request, we immediately agreed to a refund.
Please note that network commissions are charged by the blockchain itself and are non-refundable — this is standard practice and is clearly stated in the service rules.
The issue did not occur on our side and was not related to unwillingness to process the exchange.
At the time of execution, the transfer to the card you specified could not be completed, as the payment bank returned a technical error “card not found / card unavailable for transfer”. This response is generated by the bank or card network, not by the exchange service.
When such an error occurs, the exchange physically cannot force a transfer, even if other services later succeed using different channels or internal routes. Different exchangers use different payment providers, which explains why another service may have processed the same card later.
Upon your request, we immediately agreed to a refund.
Please note that network commissions are charged by the blockchain itself and are non-refundable — this is standard practice and is clearly stated in the service rules.
CommentRemove
| Illya |  |
77.111.246.* | January 16, 2026 18:50 |
Awesome! I write bad target IBAN, and was validation error and support team helped me to sent to right adress! Thanks! Recommend!
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| Petr | |
91.201.214.* | January 1, 2026 12:43 |
The AML case arose due to high-risk markers in the assets that the user had sent
Under review by the monitor's administration
I sent 50 USDT to this exchanger in order to exchange it to KZT (Kaspi Bank). After receiving the funds, the exchanger blocked the transaction citing AML checks. They requested identification documents and proof of source of funds, which I provided. I explained that the 50 USDT was transferred to me by a friend as payment for helping with a website, and I then sent these funds for exchange. I also provided screenshots confirming this. After that, the exchanger started demanding proof of income for completely unrelated transactions that took place more than a year ago. These transactions have no connection to the current exchange, and I no longer have any correspondence or records from that time. Despite the small amount involved, the clear explanation of the source of funds for the current transaction, and the fact that all requested documents related to this exchange were provided, the exchanger refuses to complete the exchange and refuses to return my funds. In practice, this looks like my funds are being withheld under the pretext of AML, while the requirements keep expanding to unrelated past transactions, making it impossible to comply. I believe this behavior is unjustified and abusive, and I am requesting assistance in resolving this situation and recovering my funds.
| Fury-Exchange admin | January 1, 2026 13:11 |
Hello Petr,
As part of AML compliance procedures, we are required not only to identify the user, but also to establish the origin of the virtual asset involved in the transaction. This process may include requesting additional clarifications or documentation if the initial information provided is insufficient to fully assess the risk level of the transaction.
Please note that AML checks are not limited solely to the last transfer. If, during the compliance review, connections or patterns requiring further clarification are identified, additional information may be requested in order to complete the assessment and make a final decision.
At this stage, the transaction remains under review. The funds are not “withheld” arbitrarily, but temporarily restricted until the compliance procedure is completed in accordance with applicable regulations and our internal policies.
Once the review is finalized, an appropriate decision will be made — either completing the exchange or initiating a return of funds, depending on the outcome of the compliance check.
We appreciate your patience and understanding.
As part of AML compliance procedures, we are required not only to identify the user, but also to establish the origin of the virtual asset involved in the transaction. This process may include requesting additional clarifications or documentation if the initial information provided is insufficient to fully assess the risk level of the transaction.
Please note that AML checks are not limited solely to the last transfer. If, during the compliance review, connections or patterns requiring further clarification are identified, additional information may be requested in order to complete the assessment and make a final decision.
At this stage, the transaction remains under review. The funds are not “withheld” arbitrarily, but temporarily restricted until the compliance procedure is completed in accordance with applicable regulations and our internal policies.
Once the review is finalized, an appropriate decision will be made — either completing the exchange or initiating a return of funds, depending on the outcome of the compliance check.
We appreciate your patience and understanding.
Claim solved
| Petr | January 8, 2026 19:59 |
You are requesting confirmations for transactions made over a year ago that have no direct relation to the current transfer. I have already informed you that such confirmations no longer exist and cannot be provided.
Despite this, you continue to ignore my explicit requests to return my USDT, while keeping the funds restricted without a clear legal basis or resolution timeframe.
Using “AML review” as a justification to indefinitely hold funds, while refusing to either complete the exchange or process a refund, constitutes fraudulent behavior.
If you are unable to complete the transaction, you must return the funds immediately. Continued silence or refusal to refund will be treated as deliberate misappropriation.
I expect either completion of the exchange or an immediate return of my USDT.
Despite this, you continue to ignore my explicit requests to return my USDT, while keeping the funds restricted without a clear legal basis or resolution timeframe.
Using “AML review” as a justification to indefinitely hold funds, while refusing to either complete the exchange or process a refund, constitutes fraudulent behavior.
If you are unable to complete the transaction, you must return the funds immediately. Continued silence or refusal to refund will be treated as deliberate misappropriation.
I expect either completion of the exchange or an immediate return of my USDT.
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| Vladimir |  |
91.239.23.* | January 6, 2026 11:45 |
Converted USDT -> TRY again. This time conversion taken less than half hour, it's quite quick.
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| Àíäðåé |  |
86.127.227.* | December 29, 2025 13:33 |
Nothing more to say about reliability. The deal USDT Arb -> KZT was completed within an hour.
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| Vladimir | |
223.204.246.* | December 17, 2025 13:06 |
Converted USDT -> TRY with no problem.
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| Alex | |
109.40.177.* | December 8, 2025 11:46 |
Amazing exchange, fast and helpful as always.
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| Mycrypto |  |
81.16.254.* | December 3, 2025 15:22 |
Using almost everyday. For me it’s the best available exchanger for my directions. Thank you!
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| Oleksandr |  |
95.160.158.* | November 29, 2025 12:22 |
Fast and cooperative support. I canceled order after sending crypto and after cooperation with support stil received money within 3 hours.
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| Alex | |
79.249.8.* | November 27, 2025 11:23 |
Amazing exchange, quick and trustworthy.
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| Mycrypto | |
81.16.250.* | November 16, 2025 10:12 |
Using regularly, fast service, good support, good rates.
Thank you!
Thank you!
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| Matuesz |  |
146.70.161.* | November 11, 2025 10:35 |
Fast and reliable exchange in PLN, great job.
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| Bogdan | |
104.28.244.* | October 31, 2025 12:17 |
Fast exchange usdt-bep20 to Privat24. Thank you!
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| Mycrypto | |
81.16.254.* | October 29, 2025 16:08 |
Best rates, fast exchange, good support. Thank you! <3.
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| Andrei | |
18.171.129.* | October 28, 2025 12:10 |
My exchange usdt to kzt has come smoothly and rapidly at the best x-rate. I recommend them!
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| Alex | |
87.142.243.* | October 24, 2025 14:24 |
As always, the best exchange I've used. Just finished another tx.
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| Òàòüÿíà |  |
45.144.175.* | October 16, 2025 06:45 |
Excellent service! I've used them before. Everything was very fast and efficient. Thank you!
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| Sergii |  |
109.136.210.* | October 15, 2025 05:19 |
The exchange went quickly and safely. I’m glad to cooperate!
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| Mycrypto | |
95.104.116.* | October 14, 2025 18:19 |
Super fast, best rate, perfect as always. Thank you <3.
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| Thebraina1R | |
76.32.219.* | October 12, 2025 21:08 |
All good thanks working fine using usdt ton zelle every week thx!
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| Alex | |
87.142.243.* | October 7, 2025 08:14 |
Amazing exchange! Best rates, fast transactions, always open to communication.
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| Mycrypto | |
212.58.121.* | October 2, 2025 10:24 |
Made another exchange. Entered incorrect payment details, but support quickly helped me change them — everything was, as always, top-notch. Thank you!
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| User |  |
77.52.18.* | September 29, 2025 09:16 |
Very fast and operative. Funds came to my account faster than were expected and written on-site. Will exchange again in future.
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| User | |
212.58.121.* | September 26, 2025 10:02 |
Very good exchanger, fast.
Made few exchanges, forgot to leave feedback before. Thank you!
Made few exchanges, forgot to leave feedback before. Thank you!
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| Dalel | |
151.115.98.* | September 25, 2025 11:50 |
All good — the money arrived quickly. The exchange rate is good!
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| Dedectiv |  |
213.230.72.* | September 21, 2025 18:46 |
Thank you for another exchange at an excellent rate!
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| Dedectiv | |
84.54.90.* | September 14, 2025 21:59 |
Thank you for the fast exchange, the exchange rate is excellent, low exchange limit on the card!
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| Ari | |
185.149.29.* | September 2, 2025 12:08 |
Fast exchange. Thanks)
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| Thebraina1R | |
70.173.182.* | August 22, 2025 00:07 |
They completed everything very quickly: USDT (TON) ZELLE USD. The transfer was processed outside working hours, for which I’m very grateful — I managed to buy the gift in time )) <3.
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| Dwnt4 | |
87.142.247.* | August 12, 2025 14:04 |
Amazing exchange, everything went smooth. Recommend.
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| Aaaaeoea |  |
195.123.225.* | August 5, 2025 21:13 |
The exchange went smoothly, the rate is excellent!
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| Alex | |
149.36.50.* | August 4, 2025 13:22 |
Thanks guys! That was fast, around 20 min to receive money.
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| Olena | |
91.196.159.* | July 26, 2025 10:16 |
Fast exchange. Funds were credited within 5 minutes.
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| Konstantin |  |
37.96.106.* | July 25, 2025 14:41 |
I requested a non-urgent withdrawal, the transaction took just over 2 hours, but everything went smoothly, and the funds were received.
0
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| Mikita | |
166.1.233.* | July 24, 2025 18:43 |
Great service, with polite support. Thank you for the exchange.
0
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| Olena | |
88.122.0.* | July 18, 2025 11:45 |
Works great, everything is very fast, the operator in the chat responded quickly. I am happy with the exchanger.
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| Rus | |
45.136.150.* | July 15, 2025 11:06 |
Fast and reliable exchanger, already 3 times has completed my orders.
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| Andrei | |
45.83.130.* | July 9, 2025 11:45 |
Hello. I made an exchange of USDT bep-20 to KZT. Everything is fine and fast. Thank you!
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| Hashim alshareef | |
91.182.67.* | July 8, 2025 16:51 |
Hello
the exchanger not accept to send me all my amount i paid 5000 usdt but i received yesterday 2700 euro in my account
he dosn't accept to give me extra information about my money although he told me yesterday until 180 min and now we passed 15 hours
please i need my money.
the exchanger not accept to send me all my amount i paid 5000 usdt but i received yesterday 2700 euro in my account
he dosn't accept to give me extra information about my money although he told me yesterday until 180 min and now we passed 15 hours
please i need my money.
| Fury-Exchange admin | July 8, 2025 17:13 |
Hello Hashim alshareef,
Thank you for your message. Please note that your payment was fully processed from our side in accordance with your order.
SEPA transfers, as clearly stated multiple times during the order process, can take up to 3 banking days to be fully credited, depending on your bank’s internal processing time.
We do not control how quickly your bank credits the funds once the transfer has been initiated. Please wait patiently — your remaining funds are on the way.
Let us know if you need a copy of the transfer confirmation.
Kind regards,
Fury Exchange Support
Thank you for your message. Please note that your payment was fully processed from our side in accordance with your order.
SEPA transfers, as clearly stated multiple times during the order process, can take up to 3 banking days to be fully credited, depending on your bank’s internal processing time.
We do not control how quickly your bank credits the funds once the transfer has been initiated. Please wait patiently — your remaining funds are on the way.
Let us know if you need a copy of the transfer confirmation.
Kind regards,
Fury Exchange Support
Claim solved
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| Alex | |
149.36.50.* | July 4, 2025 15:06 |
Deez guys completed my order under 20 minutes, damn that's fast.
RU (Ya delal perevod na Kaspi Bank smelo 80 baksov vyvel)
At first glance they seemed suspicious, but here is my positive review!) thanks.
RU (Ya delal perevod na Kaspi Bank smelo 80 baksov vyvel)
At first glance they seemed suspicious, but here is my positive review!) thanks.
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| Viktor | |
91.198.83.* | June 16, 2025 10:17 |
As always fast and efficient. Thank you very much.
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| Tim | |
159.250.154.* | June 9, 2025 18:47 |
Everything is working fine, the exchange rate is good.
0
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