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Fury-Exchange exchanger
Go to the Fury-Exchange site
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| Status: | active | Reviews: | 78 | ||
| Age: | 3 years 7 months | Financial claims: | 09 | ||
| On BestChange: | 2 years 11 months | Total currencies: | 120 | ||
| Country: |  |
Exchange rates: | 4 796 | ||
| AML transparency: | AML | Total reserves: | $429 643 265 | ||
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When creating a financial claim, please make sure that the exchange regulations specified on the website Fury-Exchange have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:
Be sure to indicate the exchange order number. It will help the Fury-Exchange administrator resolve the problem more quickly. If you didn't like the Fury-Exchange's service and want to write about it, use the Comment review type. |
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Add a comment:
| Adil |  |
95.33.89.* | October 28, 2026 15:13 |
Everything went quickly, the operator answered immediately and helped to sort out the problem.
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| User |  |
108.247.125.* | October 23, 2026 18:56 |
Everything is super fast, the manager is in touch all the time!
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| Nikita |  |
194.36.105.* | October 22, 2026 18:41 |
Everything is fast as always... and the exchange rate is good, I recommend this exchanger.
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| Roza | |
149.102.244.* | October 18, 2026 14:37 |
Personal data was removed by the monitor's administration
According to the information available, the exchanger has no financial obligations to this user
Hello,
I am filing an official claim against Fury Exchange.
I have transferred 540 USDT to the details provided by the exchange service. The transaction was successfully processed and delivered to the destination address (TxID attached below).
However, I have not received my exchange funds. In Telegram, the support team claims that the funds went into a "general exchange pool" due to a missing memo/tag and is asking me to wait 84 hours for a "network refund request".
I believe this is an unnecessary delay. All transaction confirmations and chat screenshots have been saved.
I request:
Complete the exchange and pay out the funds for my order immediately.
If the exchange cannot be completed, make a full refund of 540 USDT to my original wallet without any additional fees or hidden requirements.
Transaction Details:
TxID (Hash): GTsGZaH2YOlarfoqldKx1L8EAA***vVUT2LFrQ=
Destination Address: EQAigd8MJqsJejMuIB0uP***ezkpJvpWt9kOrtkG8.
I am filing an official claim against Fury Exchange.
I have transferred 540 USDT to the details provided by the exchange service. The transaction was successfully processed and delivered to the destination address (TxID attached below).
However, I have not received my exchange funds. In Telegram, the support team claims that the funds went into a "general exchange pool" due to a missing memo/tag and is asking me to wait 84 hours for a "network refund request".
I believe this is an unnecessary delay. All transaction confirmations and chat screenshots have been saved.
I request:
Complete the exchange and pay out the funds for my order immediately.
If the exchange cannot be completed, make a full refund of 540 USDT to my original wallet without any additional fees or hidden requirements.
Transaction Details:
TxID (Hash): GTsGZaH2YOlarfoqldKx1L8EAA***vVUT2LFrQ=
Destination Address: EQAigd8MJqsJejMuIB0uP***ezkpJvpWt9kOrtkG8.
| Fury-Exchange admin | October 18, 2026 14:53 |
Hello Roza,
You transferred 540 USDT via the TON network without specifying the required destination Memo/Tag. This tag is mandatory for identifying and crediting deposits to our exchange account.
Although your transaction was successfully confirmed on the blockchain, the funds were not credited to our balance. Instead, they were transferred to the receiving exchange's shared deposit address without the information necessary to identify the intended recipient.
Therefore, we do not have access to these funds and cannot independently complete your exchange or issue an immediate refund.
The previously mentioned period of up to 84 hours relates to the deposit recovery procedure handled by the receiving exchange. This is not an arbitrary delay imposed by Fury-Exchange.
We are not refusing to assist you. However, recovering funds sent without the required Memo/Tag depends on the receiving platform's procedures and the outcome of its review.
We ask you to take these technical circumstances into consideration and refrain from presenting this situation as an intentional withholding of your funds.
You transferred 540 USDT via the TON network without specifying the required destination Memo/Tag. This tag is mandatory for identifying and crediting deposits to our exchange account.
Although your transaction was successfully confirmed on the blockchain, the funds were not credited to our balance. Instead, they were transferred to the receiving exchange's shared deposit address without the information necessary to identify the intended recipient.
Therefore, we do not have access to these funds and cannot independently complete your exchange or issue an immediate refund.
The previously mentioned period of up to 84 hours relates to the deposit recovery procedure handled by the receiving exchange. This is not an arbitrary delay imposed by Fury-Exchange.
We are not refusing to assist you. However, recovering funds sent without the required Memo/Tag depends on the receiving platform's procedures and the outcome of its review.
We ask you to take these technical circumstances into consideration and refrain from presenting this situation as an intentional withholding of your funds.
Claim solved
| Roza | October 18, 2026 15:01 |
Hello,
Thank you for your response.
I confirm that the 540 USDT transaction was successfully sent and delivered to your wallet address under order ***
TxID (Base64): GTsGZaH2YOlarfoqldKx1L8EAA7aCBNCzlvVUT2LFrQ=
TxID (Hex 64-char): 19d08665a1f660e95ab17a2***003b68204d0cecee554556d8be455
Destination Address: EQAigd8MJqsJejMuIB0uP***Ge22dezkpJvpWt9kOrtkG8
Since the funds have been confirmed on-chain on your recipient wallet, please manually identify this deposit using the provided TxID and amount.
I request that you either complete the order *** or issue a full refund of 540 USDT back to my original sending wallet without requesting any additional payments or third-party fees.
I will keep this claim open on BestChange until the exchange or refund is fully completed.
Thank you for your response.
I confirm that the 540 USDT transaction was successfully sent and delivered to your wallet address under order ***
TxID (Base64): GTsGZaH2YOlarfoqldKx1L8EAA7aCBNCzlvVUT2LFrQ=
TxID (Hex 64-char): 19d08665a1f660e95ab17a2***003b68204d0cecee554556d8be455
Destination Address: EQAigd8MJqsJejMuIB0uP***Ge22dezkpJvpWt9kOrtkG8
Since the funds have been confirmed on-chain on your recipient wallet, please manually identify this deposit using the provided TxID and amount.
I request that you either complete the order *** or issue a full refund of 540 USDT back to my original sending wallet without requesting any additional payments or third-party fees.
I will keep this claim open on BestChange until the exchange or refund is fully completed.
| Roza | October 19, 2026 13:24 |
UPDATE: The exchanger sent a fake tx link to a third-party address (UQD9...qYuW). My actual Crypto Bot deposit address is UQC3DB05pAn9GoU_0BXpz1RLOx***DuyHIf. I received 0 USDT. Please demand a valid transfer to my real wallet or completion of order #82059.
Claim renewed
| Fury-Exchange admin | October 19, 2026 13:28 |
Roza, The refund for order was processed to the original sender address from which we received your transaction.
Please note that the refund was not sent to an arbitrary third-party address. It was directed to the originating address recorded on the blockchain.
Please note that the refund was not sent to an arbitrary third-party address. It was directed to the originating address recorded on the blockchain.
Claim solved
| Roza | October 19, 2026 13:56 |
To BestChange Administration & Exchanger:
The exchanger claims the refund went to the "originating address recorded on the blockchain". This is false.
In the original transaction (TxID: GTsGZaH2YOlarfoqldKx1L8EAA7aCBNCzlvVUT2LFrQ=), the funds were sent FROM my deposit wallet or service account.
My actual destination/receiving address in Crypto Bot is UQC3DB05pAn9GoU_0BXpz1RLOxP6QXIErV9TjxE_vqDuyHIf.
The exchanger's provided proof (590bc34bc51a30e7a196905ad97b4eb3b2b0520a6115115a4814b20547273666) shows a transaction between UQD9...qYuW and UQAi...thx5. NEITHER of these addresses is my wallet.
My wallet balance remains 0 USDT. I request BestChange administrators to manually verify these TxIDs and addresses on TON Explorer.
The exchanger claims the refund went to the "originating address recorded on the blockchain". This is false.
In the original transaction (TxID: GTsGZaH2YOlarfoqldKx1L8EAA7aCBNCzlvVUT2LFrQ=), the funds were sent FROM my deposit wallet or service account.
My actual destination/receiving address in Crypto Bot is UQC3DB05pAn9GoU_0BXpz1RLOxP6QXIErV9TjxE_vqDuyHIf.
The exchanger's provided proof (590bc34bc51a30e7a196905ad97b4eb3b2b0520a6115115a4814b20547273666) shows a transaction between UQD9...qYuW and UQAi...thx5. NEITHER of these addresses is my wallet.
My wallet balance remains 0 USDT. I request BestChange administrators to manually verify these TxIDs and addresses on TON Explorer.
Claim renewed
| Fury-Exchange admin | October 19, 2026 14:00 |
The refund was initiated to the originating blockchain address associated with the original incoming transaction, not to the personal deposit address you provided from your Crypto Bot account.
Please understand that the deposit address displayed in your Crypto Bot account is not necessarily the same address from which the platform originally sent the funds. Custodial platforms may use different addresses for processing outgoing transactions and receiving deposits.
We have provided the refund transaction hash so that the transaction can be independently examined on the TON blockchain.
If the refund was successfully delivered to the originating address but has not appeared in your Crypto Bot balance, you should contact Crypto Bot support and request an investigation using both the original transaction hash and the refund transaction hash.
Please understand that the deposit address displayed in your Crypto Bot account is not necessarily the same address from which the platform originally sent the funds. Custodial platforms may use different addresses for processing outgoing transactions and receiving deposits.
We have provided the refund transaction hash so that the transaction can be independently examined on the TON blockchain.
If the refund was successfully delivered to the originating address but has not appeared in your Crypto Bot balance, you should contact Crypto Bot support and request an investigation using both the original transaction hash and the refund transaction hash.
Claim solved
| Roza | October 19, 2026 14:13 |
To BestChange Administration:
The exchanger claims that the refund went to the "originating address recorded on the blockchain". This is incorrect and misleading.
My actual Crypto Bot destination deposit address is UQC3DB05pAn9GoU_0BXpz1RLOxP6QXIErV9TjxE_vqDuyHIf.
The exchange order #82059 recipient address was EQAigd8MJqsJejMulB0uPhEr0IGe22dezkpJvpWt9kOrtkG8.
The transaction provided by the exchanger (590bc34bc51a30e7a***b4eb3b2b0520a6115115a4814b20547273666) is between unrelated addresses (UQD9...qYuW and UQAi...thx5). NEITHER of these is my wallet.
My balance remains at 0 USDT. I request BestChange administrators to review this attempt to submit false proof. The claim remains OPEN until 540 USDT is credited to my personal deposit address.
The exchanger claims that the refund went to the "originating address recorded on the blockchain". This is incorrect and misleading.
My actual Crypto Bot destination deposit address is UQC3DB05pAn9GoU_0BXpz1RLOxP6QXIErV9TjxE_vqDuyHIf.
The exchange order #82059 recipient address was EQAigd8MJqsJejMulB0uPhEr0IGe22dezkpJvpWt9kOrtkG8.
The transaction provided by the exchanger (590bc34bc51a30e7a***b4eb3b2b0520a6115115a4814b20547273666) is between unrelated addresses (UQD9...qYuW and UQAi...thx5). NEITHER of these is my wallet.
My balance remains at 0 USDT. I request BestChange administrators to review this attempt to submit false proof. The claim remains OPEN until 540 USDT is credited to my personal deposit address.
Claim renewed
| Fury-Exchange admin | October 19, 2026 14:17 |
Roza, If the refunded funds have not appeared in your Crypto Bot balance, you need to contact Crypto Bot support directly and provide them with the following information: Original transaction hash and Refund transaction hash
Ask Crypto Bot support to trace both transactions and investigate the possibility of manually crediting the refunded funds to your account.
Ask Crypto Bot support to trace both transactions and investigate the possibility of manually crediting the refunded funds to your account.
Claim solved
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| Uyib |  |
23.91.255.* | October 16, 2026 15:01 |
It was my first time dealing with cryptocurrency. Everything went well. The order processing took approximately 25 minutes.
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| Zahar |  |
86.128.40.* | October 13, 2026 17:05 |
A good exchanger. I've been using it lately. The exchange is fast and reliable.
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| Abiola |  |
115.129.194.* | October 13, 2026 11:51 |
Under review by the monitor's administration
My experience with Fury Exchange has been absolutely terrible, and I would strongly advise anyone considering using this exchanger to think twice before trusting them with their money.
I have had two transactions delayed for nine days, and as of the time of writing this review, I am still trying to get my money back. What makes this situation even more frustrating is the complete lack of a clear and satisfactory explanation for the delays.
On multiple occasions, I have been told that payments would be made, but those promises have not been fulfilled. Being repeatedly told to expect payment, only for nothing to happen, has seriously undermined my confidence in this exchanger.
Customer service has been equally disappointing. Replies are extremely slow, and on many occasions, I receive no response at all. When customers are waiting for their own money, the bare minimum they deserve is timely communication, honesty, and a clear explanation of what is happening. Unfortunately, my experience has fallen far short of these expectations.
A transaction delay can happen, but leaving customers waiting for nine days without a satisfactory explanation, while failing to follow through on promised payments, is unacceptable.
As of the time of this review, my complete funds remain unresolved. Based on my personal experience, I strongly recommend avoiding Fury Exchange until these issues are properly addressed. I would not recommend this exchanger to anyone.
I have had two transactions delayed for nine days, and as of the time of writing this review, I am still trying to get my money back. What makes this situation even more frustrating is the complete lack of a clear and satisfactory explanation for the delays.
On multiple occasions, I have been told that payments would be made, but those promises have not been fulfilled. Being repeatedly told to expect payment, only for nothing to happen, has seriously undermined my confidence in this exchanger.
Customer service has been equally disappointing. Replies are extremely slow, and on many occasions, I receive no response at all. When customers are waiting for their own money, the bare minimum they deserve is timely communication, honesty, and a clear explanation of what is happening. Unfortunately, my experience has fallen far short of these expectations.
A transaction delay can happen, but leaving customers waiting for nine days without a satisfactory explanation, while failing to follow through on promised payments, is unacceptable.
As of the time of this review, my complete funds remain unresolved. Based on my personal experience, I strongly recommend avoiding Fury Exchange until these issues are properly addressed. I would not recommend this exchanger to anyone.
| Abiola | October 13, 2026 11:58 |
Order numbers 81090 and 81093.
| BestChange admin | October 13, 2026 12:12 |
Hello,
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| Fury-Exchange admin | October 13, 2026 12:41 |
Hello Abiola,
Hello,
Your orders have been partially processed and paid.
If you wish to cancel the remaining amounts and request a refund, you can always contact us via our support email. However, we have not received any such request from you.
The processing timeframe for this exchange direction is clearly stated on our website, including the possibility of delays. Therefore, the current situation should be considered in the context of the conditions disclosed before placing your orders.
If you would like to proceed with a refund of the outstanding amounts, please contact our support team by email so that your request can be reviewed in accordance with our service regulations
Hello,
Your orders have been partially processed and paid.
If you wish to cancel the remaining amounts and request a refund, you can always contact us via our support email. However, we have not received any such request from you.
The processing timeframe for this exchange direction is clearly stated on our website, including the possibility of delays. Therefore, the current situation should be considered in the context of the conditions disclosed before placing your orders.
If you would like to proceed with a refund of the outstanding amounts, please contact our support team by email so that your request can be reviewed in accordance with our service regulations
Claim solved
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| Abus | |
80.189.74.* | October 8, 2026 13:24 |
Very pleasant course, support and application processing time. I recommend this exchanger to everyone!
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| Matvey | |
24.192.249.* | October 5, 2026 13:39 |
I was pleased with the course, the efficiency is excellent, as usual. I recommend this service.
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| User | |
73.110.5.* | October 2, 2026 17:28 |
The exchange took place promptly. The guys stayed in touch until the end of the exchange. I'll contact you again.
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| Dmitry | |
24.168.254.* | September 29, 2026 17:03 |
Great exchange. Quickly and efficiently, within half an hour. It's not the first time I've worked with them, I recommend it.
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| Alexey |  |
92.36.232.* | September 26, 2026 14:47 |
As always; fast, professional, reliable. Thank you very much!
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| Dmytrii |  |
195.86.24.* | September 25, 2026 10:14 |
According to the information available, the exchanger has no financial obligations to this user
The worst service I have ever seen:
1) They would sell their souls just to pocket $30.
The reason given is AML; the AML check takes anywhere from 72 hours to 21 days, even if you provide the necessary documents. This is the first service on the list where such absurdity occurs. Save yourself the stress and use reputable, honest exchange services instead.
2) Tactless support (Telegram): you have to beg for every word and repeat yourself constantly. Instead of helping to resolve the issue, they give dismissive, "get lost" type answers; you have to keep repeating questions and pleading for a reply.
3) Save yourself the stress and stay away.
I can provide screenshots of the correspondence and the order number to back up every point I’ve made.
1) They would sell their souls just to pocket $30.
The reason given is AML; the AML check takes anywhere from 72 hours to 21 days, even if you provide the necessary documents. This is the first service on the list where such absurdity occurs. Save yourself the stress and use reputable, honest exchange services instead.
2) Tactless support (Telegram): you have to beg for every word and repeat yourself constantly. Instead of helping to resolve the issue, they give dismissive, "get lost" type answers; you have to keep repeating questions and pleading for a reply.
3) Save yourself the stress and stay away.
I can provide screenshots of the correspondence and the order number to back up every point I’ve made.
| Fury-Exchange admin | September 25, 2026 10:34 |
Hello, Dmytrii
You have confirmed your agreement to the terms and conditions and the AML policy, which openly list the prohibited platforms and verification timeframes.
The exchange from which the funds were received is included in this list: The EU has included HTX in its 21st sanctions package, and transactions with the platform are prohibited for EU individuals and companies.
The funds are not being misappropriated. They are blocked until the verification process is complete.
You have confirmed your agreement to the terms and conditions and the AML policy, which openly list the prohibited platforms and verification timeframes.
The exchange from which the funds were received is included in this list: The EU has included HTX in its 21st sanctions package, and transactions with the platform are prohibited for EU individuals and companies.
The funds are not being misappropriated. They are blocked until the verification process is complete.
| Dmytrii | September 25, 2026 10:35 |
I send all information to email, but anyone answer me at mail and Telegram.
| Dmytrii | September 25, 2026 10:36 |
I can send screenshot that ingnored me support Telegram, and any answer for email.
| Dmytrii | September 25, 2026 10:37 |
Additional for my feedback.
The worst exchange I’ve ever seen. I made a transaction, sent money from HTX, and it turned out it was subject to sanctions. You have to go through AML verification, which takes anywhere from 72 hours to 21 days – it’s a right farce. For $30, they’d sell their souls just to squeeze the money out of you, or keep it tied up in staking for 21 days; I’m sure I’m not the first person to have come up against this. Technical support is a whole other story: you have to beg for every single word of a reply; they do everything reluctantly, as if I owe them something; everything is done at a snail’s pace… You have to repeat your questions, otherwise they won’t reply. Just spare yourself the stress.
The worst exchange I’ve ever seen. I made a transaction, sent money from HTX, and it turned out it was subject to sanctions. You have to go through AML verification, which takes anywhere from 72 hours to 21 days – it’s a right farce. For $30, they’d sell their souls just to squeeze the money out of you, or keep it tied up in staking for 21 days; I’m sure I’m not the first person to have come up against this. Technical support is a whole other story: you have to beg for every single word of a reply; they do everything reluctantly, as if I owe them something; everything is done at a snail’s pace… You have to repeat your questions, otherwise they won’t reply. Just spare yourself the stress.
| Fury-Exchange admin | September 25, 2026 10:43 |
Dmytrii, As you confirm yourself, the funds were sent from HTX, which is subject to EU sanctions. The platform is listed as prohibited in our AML policy, and the verification timeframes are published there as well — both were accepted before the order was created.
The funds are not staked and generate no income for us: they are frozen by a custodial service until the review is completed. All your questions in the chat were answered in a polite tone, and within a few minutes
The funds are not staked and generate no income for us: they are frozen by a custodial service until the review is completed. All your questions in the chat were answered in a polite tone, and within a few minutes
| Dmytrii | September 25, 2026 10:44 |
Okey, no problem, if you don't want make exchange, how about return money?
| Dmytrii | September 25, 2026 10:45 |
Return money and delete order for exchange, how about it?if big problem to exchange money...
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| Timur | |
142.173.163.* | September 21, 2026 10:35 |
I want to recommend the exchanger to everyone, I liked how the exchange went. I have no complaints.
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| Artem | |
99.231.233.* | September 14, 2026 16:15 |
Once again, I used the services, everything went at the highest level!
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| User |  |
178.94.227.* | September 12, 2026 16:42 |
I've just completed the exchange. As always, quickly and without delay, however, as usual.
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| Arthur |  |
213.55.242.* | September 11, 2026 14:32 |
I made the exchange and was satisfied, everything went without delays and errors.
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| Tikhon | |
82.40.95.* | September 8, 2026 18:16 |
The application was processed correctly, and the funds were received in full. There are no complaints.
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| User | |
188.79.213.* | September 1, 2026 15:44 |
A very clear exchange. It's nice to see how professionals work.
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| Zbig |  |
83.22.114.* | August 30, 2026 21:27 |
Everything's alright, swift exchange, no issues.
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| Artem | |
176.105.198.* | August 26, 2026 16:06 |
As always, everything went very quickly and without any unnecessary fuss.
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| Egor | |
147.148.121.* | August 23, 2026 11:28 |
It’s a good course, the exchange went quickly, the website navigation is simple, everything is clear, thank you.
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| Egor | |
162.193.249.* | August 15, 2026 18:16 |
Great, everything is quick and inexpensive. Thank you all for the work done!
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| Alex | |
109.196.57.* | August 10, 2026 15:12 |
Everything is fine, the site is convenient, the translation came in 10 minutes, I really liked it.
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| John | |
212.225.185.* | August 8, 2026 17:26 |
Excellent exchanger. The guys are ready to help at any moment. I am delighted with the service.
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| Igor | |
92.112.137.* | August 8, 2026 15:34 |
I've only been using this exchanger lately. Thank you for your work and good luck!
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| Oleg | |
50.29.177.* | August 1, 2026 14:51 |
Excellent service, everything is fast and high-quality, it's not the first time I've used it.
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| Akex | |
80.11.26.* | July 31, 2026 12:40 |
I exchanged it at this point for the first time. I liked that I was always in touch. Everything went well.
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| User | |
157.211.45.* | July 28, 2026 14:34 |
Everything went well, thank you, I will advise my friends!
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| Anton |  |
91.100.203.* | July 24, 2026 16:38 |
I've used this exchange service several times now, and everything has always gone great.
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| John | |
78.194.33.* | July 22, 2026 16:24 |
I've been using this exchange for a long time now, and as always, the service is top-notch. I converted my crypto to fiat, and there were no issues at all.
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| Åâãåíèÿ |  |
88.229.2.* | June 1, 2026 11:11 |
Personal data was removed by the monitor's administration
According to the information available, the exchanger has no financial obligations to this user
The AML case arose due to high-risk markers in the assets that the user had sent
The exchanger blocked my 200 USDT under order #**. Last Saturday, the operator clearly promised via the website chat that the verification would take up to 72 hours. I fully complied, providing my passport and all the requested documents. Today, Monday, instead of completing the exchange, Telegram support unilaterally announced that the hold would be extended to 21 days and refused to refund the funds to my wallet. I ask the BestChange administration to help me get my money back, as I provided all the necessary information, and the exchanger is deliberately delaying the process.
| Fury-Exchange admin | June 1, 2026 11:23 |
Hello,
We are not delaying the processing of your application. When you submitted your application, you agreed to the service’s AML/KYC policy, which states that the AML/SoF verification process may take up to 21 working days.
Your case is currently being handled by the relevant department and is undergoing verification in accordance with established procedures.
Please wait until the verification process is complete. Submitting financial claims does not affect the processing times for AML cases and cannot speed up the decision-making process regarding your application.
We are not delaying the processing of your application. When you submitted your application, you agreed to the service’s AML/KYC policy, which states that the AML/SoF verification process may take up to 21 working days.
Your case is currently being handled by the relevant department and is undergoing verification in accordance with established procedures.
Please wait until the verification process is complete. Submitting financial claims does not affect the processing times for AML cases and cannot speed up the decision-making process regarding your application.
Claim solved
| Åâãåíèÿ | June 1, 2026 11:27 |
Your operator in the website chat explicitly promised that the verification would take up to 72 hours. Based on this official statement, I provided absolutely all requested documents (passport, source of funds). My obligations have been met in full.
Holding funds for 21 business days when the client fully cooperates is not an AML check; it is an unjustified withholding of someone else's money. Since you have grossly violated the deadlines set by your own employee, I demand an immediate refund of my 200 USDT to the sending wallet. This claim will not be closed until the funds are actually received.
Holding funds for 21 business days when the client fully cooperates is not an AML check; it is an unjustified withholding of someone else's money. Since you have grossly violated the deadlines set by your own employee, I demand an immediate refund of my 200 USDT to the sending wallet. This claim will not be closed until the funds are actually received.
| Åâãåíèÿ | June 2, 2026 08:30 |
UPDATE June 2, 2026: Today, the exchanger's operator officially admitted in the website chat that it was their personal mistake and that they provided me with wrong (undue) verification terms (up to 72 hours) before the exchange started. Now they refuse to take responsibility for their employee's error and are trying to hold my 200 USDT for 21 days. I officially refuse their services due to unilateral breach of contract terms and demand an immediate refund to my original wallet. Screenshots of the operator admitting their fault have been sent to the support administration.
| Åâãåíèÿ | June 3, 2026 11:17 |
UPDATE June 3, 2026: The 72-hour timeframe officially promised by the support operator has completely expired. The exchange service has failed to process my transaction or provide any clear technical status. All KYC documents and source of funds proofs were provided days ago. Holding my 200 USDT beyond your own stated terms is an unlawful withholding of funds. I demand an immediate and full refund to my original wallet. I ask the BestChange administration to take strict measures against this service for violating their commitments.
Claim renewed
| Fury-Exchange admin | June 3, 2026 11:23 |
The review of your transaction is still ongoing.
Submitting demands, complaints, or financial claims cannot influence or accelerate this process, as the review is being conducted by the compliance department of the payment provider responsible for the transaction assessment.
At the moment, we are awaiting the completion of the review and the final decision from the responsible department. As soon as the review is completed, you will be informed of the outcome and the further status of your case.
Submitting demands, complaints, or financial claims cannot influence or accelerate this process, as the review is being conducted by the compliance department of the payment provider responsible for the transaction assessment.
At the moment, we are awaiting the completion of the review and the final decision from the responsible department. As soon as the review is completed, you will be informed of the outcome and the further status of your case.
Claim solved
| BestChange admin | June 25, 2026 10:10 |
Dear Eugenya,
According to the information we have, a refund has been issued to you. Please confirm this.
Kind regards, BestChange administration.
According to the information we have, a refund has been issued to you. Please confirm this.
Kind regards, BestChange administration.
CommentRemove
| Shabah | |
78.190.90.* | June 6, 2026 08:46 |
Issue has been fully resolved
According to the information available, the exchanger has no financial obligations to this user
The AML case arose due to high-risk markers in the assets that the user had sent
The claim's status has been changed to neutral by the monitor's administration
I paid 300 USDT, but your website says that the payment has been canceled. Could you please check the transaction and let me know why it was marked as canceled?
| Fury-Exchange admin | June 6, 2026 09:07 |
Hello Shabah,
Your transaction has been flagged for AML review. As a result, the funds have been temporarily placed on hold and the order cannot be processed automatically at this stage.
This is the reason why the order status was changed and is currently not being processed in the standard manner.
Please contact our support team and follow the instructions provided for the verification procedure. Once the review is completed, we will inform you of the outcome and the next steps regarding your order.
We kindly ask you to refrain from filing financial claims before the review is completed, as the transaction is currently undergoing a compliance check.
Your transaction has been flagged for AML review. As a result, the funds have been temporarily placed on hold and the order cannot be processed automatically at this stage.
This is the reason why the order status was changed and is currently not being processed in the standard manner.
Please contact our support team and follow the instructions provided for the verification procedure. Once the review is completed, we will inform you of the outcome and the next steps regarding your order.
We kindly ask you to refrain from filing financial claims before the review is completed, as the transaction is currently undergoing a compliance check.
CommentRemove
| Maxim |  |
46.55.17.* | June 2, 2026 10:51 |
Personal data was removed by the monitor's administration
According to the information available, the exchanger has no financial obligations to this user
The AML case arose due to high-risk markers in the assets that the user had sent
Order No. ***. The exchange service is deliberately stalling, constantly changing stated timeframes, and unlawfully holding my funds for over 80 hours.
My transaction was suspended under an AML check due to incoming funds originating from the FunPay platform. I immediately provided an exhaustive set of documents to their email ([email protected]): high-quality ID photos and full screenshots of the FunPay trade transaction, proving the entirely legitimate source of funds.
The service is heavily violating its own rules and communication commitments:
According to Section 3 of Fury-Exchange's official AML policy, the regulated timeframe for verifying KYC documents is strictly up to 24 hours. This deadline was completely ignored.
In the support chat on their website, the operators explicitly promised me multiple times that the check would take "UP TO 3 days" and that I would receive an update "today or tomorrow at the latest".
As soon as 80 hours passed, the support dramatically changed their narrative. First, they excused the delay by claiming it was the "weekend". Then, they invented a non-existent rule of "up to 72 business hours". Finally, they tried to enforce a 21-business-day constraint, completely contradicting their previous support promises.
Furthermore, support representatives openly admitted in Telegram that their service policy prohibits any interaction with FunPay and such deposits are subject to blocking. Since they explicitly state they cannot support this source, holding my money for weeks under the guise of an ongoing investigation is a direct appropriation of my funds. Since all legality proofs are provided and the exchange cannot be completed, demand that the service immediately release and process the payout of my USDT directly to my personal payout wallet destination, or manually refund it to my designated personal address. I request the BestChange administration to intervene against these manipulative practices.
My transaction was suspended under an AML check due to incoming funds originating from the FunPay platform. I immediately provided an exhaustive set of documents to their email ([email protected]): high-quality ID photos and full screenshots of the FunPay trade transaction, proving the entirely legitimate source of funds.
The service is heavily violating its own rules and communication commitments:
According to Section 3 of Fury-Exchange's official AML policy, the regulated timeframe for verifying KYC documents is strictly up to 24 hours. This deadline was completely ignored.
In the support chat on their website, the operators explicitly promised me multiple times that the check would take "UP TO 3 days" and that I would receive an update "today or tomorrow at the latest".
As soon as 80 hours passed, the support dramatically changed their narrative. First, they excused the delay by claiming it was the "weekend". Then, they invented a non-existent rule of "up to 72 business hours". Finally, they tried to enforce a 21-business-day constraint, completely contradicting their previous support promises.
Furthermore, support representatives openly admitted in Telegram that their service policy prohibits any interaction with FunPay and such deposits are subject to blocking. Since they explicitly state they cannot support this source, holding my money for weeks under the guise of an ongoing investigation is a direct appropriation of my funds. Since all legality proofs are provided and the exchange cannot be completed, demand that the service immediately release and process the payout of my USDT directly to my personal payout wallet destination, or manually refund it to my designated personal address. I request the BestChange administration to intervene against these manipulative practices.
| Fury-Exchange admin | June 2, 2026 11:00 |
Hello Maxim,
By creating this request, you have agreed to the Terms of Service and the service’s AML policy, including the procedure for reviewing transactions subject to AML checks.
You have sent funds from a source with which interaction is restricted by the service’s rules. The mere fact of providing documents and information regarding the origin of the funds does not negate the need for a full verification and does not imply the automatic completion of the AML procedure or the immediate return of funds.
Verification of KYC documents is merely one stage of a comprehensive AML/SoF review. The case is currently being reviewed by the relevant department. A final decision will only be made once the full review of the materials has been completed.
Please wait until the review is complete. Once we have the result, we will contact you immediately and inform you of the next steps regarding your application.
By creating this request, you have agreed to the Terms of Service and the service’s AML policy, including the procedure for reviewing transactions subject to AML checks.
You have sent funds from a source with which interaction is restricted by the service’s rules. The mere fact of providing documents and information regarding the origin of the funds does not negate the need for a full verification and does not imply the automatic completion of the AML procedure or the immediate return of funds.
Verification of KYC documents is merely one stage of a comprehensive AML/SoF review. The case is currently being reviewed by the relevant department. A final decision will only be made once the full review of the materials has been completed.
Please wait until the review is complete. Once we have the result, we will contact you immediately and inform you of the next steps regarding your application.
Claim solved
| Maxim | June 2, 2026 11:04 |
UPDATE June 2, 2026: Your standard template response completely ignores the core violations of your own commitments and misleading communication:
Your support operators explicitly and repeatedly promised me in the chat that the verification would take "UP TO 3 days" and promised a definitive answer "today or tomorrow at the latest". Now you are trying to switch to an undisclosed, prolonged timeframe because your staff failed to communicate your rules correctly.
You officially state here that my funds came from a source with which interaction is restricted. If your service platform strictly cannot support or complete exchanges involving FunPay, then an ongoing "comprehensive review" is completely obsolete.
You have already established the source, and I have fully cooperated by providing clear, unedited screenshots of the legitimate FunPay trade matching my transaction. Stalling the process further while explicitly knowing that you cannot complete the exchange is a bad-faith practice.
Since a technical auto-reversal to the automated FunPay transit pool will cause a permanent loss of funds, I demand that your "relevant department" manually processes a refund to my designated personal wallet address or finishes the payout immediately. I will not close this claim until the funds are successfully received.
Your support operators explicitly and repeatedly promised me in the chat that the verification would take "UP TO 3 days" and promised a definitive answer "today or tomorrow at the latest". Now you are trying to switch to an undisclosed, prolonged timeframe because your staff failed to communicate your rules correctly.
You officially state here that my funds came from a source with which interaction is restricted. If your service platform strictly cannot support or complete exchanges involving FunPay, then an ongoing "comprehensive review" is completely obsolete.
You have already established the source, and I have fully cooperated by providing clear, unedited screenshots of the legitimate FunPay trade matching my transaction. Stalling the process further while explicitly knowing that you cannot complete the exchange is a bad-faith practice.
Since a technical auto-reversal to the automated FunPay transit pool will cause a permanent loss of funds, I demand that your "relevant department" manually processes a refund to my designated personal wallet address or finishes the payout immediately. I will not close this claim until the funds are successfully received.
| Fury-Exchange admin | June 2, 2026 11:21 |
Maxim, The procedure for handling AML cases is governed by the Terms of Service and the service’s AML policy, to which you agreed when you submitted your application.
The documents you provided have been received and added to the verification file. Please also note that identifying a link between a transaction and a source with which interaction is restricted by the service’s rules does not mean that funds will be automatically and immediately refunded until the review is complete and a final decision on the case has been made.
The review is currently ongoing. Once it is complete, you will be provided with information on the next steps regarding your application.
The documents you provided have been received and added to the verification file. Please also note that identifying a link between a transaction and a source with which interaction is restricted by the service’s rules does not mean that funds will be automatically and immediately refunded until the review is complete and a final decision on the case has been made.
The review is currently ongoing. Once it is complete, you will be provided with information on the next steps regarding your application.
| Maxim | June 2, 2026 11:33 |
UPDATE June 2, 2026: Your official responses in this thread have already created a clear logical trap for your service before the BestChange administration.
You have explicitly confirmed that all my verification documents and transaction files have been received and attached to the case. Since you already possess full, unedited proof of the legitimate source (the FunPay trade) and openly state that interaction with this platform is restricted by your rules, your "comprehensive review" is factually complete. Holding clean funds when the source is identified and the exchange cannot be processed is no longer risk management—it is an intentional, bad-faith withholding of customer assets.
Furthermore, you have completely ignored the critical security warning: any automated technical reversal to the FunPay transit pool will result in a permanent loss of my funds.
There is absolutely nothing left to negotiate. Your service officially refuses to complete the exchange due to internal policies, which means you have no legal basis to keep my assets. I demand that your management manually processes a safe refund of my USDT directly to my designated personal wallet address. Any further generic copy-pasted replies from your side will only prove to the monitoring administration your total refusal to resolve the issue safely. This financial claim will remain strictly active and unresolved until the funds arrive at my personal address.
You have explicitly confirmed that all my verification documents and transaction files have been received and attached to the case. Since you already possess full, unedited proof of the legitimate source (the FunPay trade) and openly state that interaction with this platform is restricted by your rules, your "comprehensive review" is factually complete. Holding clean funds when the source is identified and the exchange cannot be processed is no longer risk management—it is an intentional, bad-faith withholding of customer assets.
Furthermore, you have completely ignored the critical security warning: any automated technical reversal to the FunPay transit pool will result in a permanent loss of my funds.
There is absolutely nothing left to negotiate. Your service officially refuses to complete the exchange due to internal policies, which means you have no legal basis to keep my assets. I demand that your management manually processes a safe refund of my USDT directly to my designated personal wallet address. Any further generic copy-pasted replies from your side will only prove to the monitoring administration your total refusal to resolve the issue safely. This financial claim will remain strictly active and unresolved until the funds arrive at my personal address.
Claim renewed
| Fury-Exchange admin | June 2, 2026 11:45 |
Maxim, The funds will not be automatically returned to any ‘general pool’. At present, they are being held as part of the payment provider’s verification process pending a final decision on the case.
The mere fact of providing documents and identifying the source of funds does not mean that the verification process is automatically complete. A final decision is made only after the relevant department has completed a full review of the materials.
Until the verification is complete, the service is unable to dispose of the disputed funds independently, contrary to the provider’s requirements.
Please wait until the review is complete. Submitting claims and repeat enquiries does not affect the duration of the AML verification and cannot speed up the decision-making process.
The mere fact of providing documents and identifying the source of funds does not mean that the verification process is automatically complete. A final decision is made only after the relevant department has completed a full review of the materials.
Until the verification is complete, the service is unable to dispose of the disputed funds independently, contrary to the provider’s requirements.
Please wait until the review is complete. Submitting claims and repeat enquiries does not affect the duration of the AML verification and cannot speed up the decision-making process.
Claim solved
| BestChange admin | June 6, 2026 07:21 |
Hello Maxim,
According to our information, you have received a refund for your order. Please confirm this.
Kind regards, BestChange administration.
According to our information, you have received a refund for your order. Please confirm this.
Kind regards, BestChange administration.
| Maxim | June 6, 2026 07:33 |
Hello. Yes, I confirm that the exchange service has returned the USDT to my personal wallet address.
CommentRemove
| Boy |  |
113.185.42.* | June 3, 2026 12:55 |
Profanities and abusive language were removed by the monitor's administration
The service was ***, took a very long time to complete, and affected my work. I request that the supervisory department refund me $250. This is a *** service.
| Fury-Exchange admin | June 3, 2026 13:03 |
Hello
We do not understand the basis of your financial claim.
You created an exchange request for the PayPal direction, where the processing time is clearly stated as 12–120 hours. These terms are displayed before the order is created, and you agreed to them when submitting your request.
Your order is still being processed within the stated timeframe. No violation of the exchange regulations has occurred.
We kindly ask you to refrain from filing financial claims regarding delays when the order remains within the processing period that you accepted during order creation.
We do not understand the basis of your financial claim.
You created an exchange request for the PayPal direction, where the processing time is clearly stated as 12–120 hours. These terms are displayed before the order is created, and you agreed to them when submitting your request.
Your order is still being processed within the stated timeframe. No violation of the exchange regulations has occurred.
We kindly ask you to refrain from filing financial claims regarding delays when the order remains within the processing period that you accepted during order creation.
Claim solved
| Boy | June 3, 2026 13:27 |
I request the supervisory department to get involved and help me recover the $250.
CommentRemove
| Alex | |
83.34.105.* | June 1, 2026 08:22 |
This exchange service has already successfully processed 49 of my transfers.
0
CommentRemove
| Alex | |
83.34.107.* | May 28, 2026 12:53 |
This exchange service successfully processed my 47 requests.
0
CommentRemove
| Mr.Jay | |
104.28.154.* | May 28, 2026 08:49 |
Fury-exchange, they always provide really good service. Thank you.
0
CommentRemove
| Hamsah |  |
180.247.46.* | May 20, 2026 12:17 |
Personal data was removed by the monitor's administration
It has been more than 15 hours and I have not received payment from Fury-Exchange with order ID transaction ***
| Fury-Exchange admin | May 20, 2026 12:29 |
Hello Hamsah,
The processing time for PayPal payouts is clearly stated on the exchange page before creating the order and ranges from 12 to 120 business hours.
By creating the order, you agreed to these processing terms.
At the moment, your order is still within the stated processing timeframe, therefore the claim is premature.
The processing time for PayPal payouts is clearly stated on the exchange page before creating the order and ranges from 12 to 120 business hours.
By creating the order, you agreed to these processing terms.
At the moment, your order is still within the stated processing timeframe, therefore the claim is premature.
Claim solved
| Hamsah | May 20, 2026 12:34 |
Çàÿâêà íà îáìåí # ***
Îïëàòà ïîëó÷åíà
Çàÿâêà óñïåøíî îïëà÷åíà è îæèäàåò îáðàáîòêè îïåðàòîðîì.
Îáû÷íî çàÿâêè îáðàáàòûâàþòñÿ â òå÷åíèå 15–180 ìèíóò â ðàáî÷åå âðåìÿ (10:00 – 22:00, UTC+3).
Ñêîðîñòü çàâèñèò îò çàãðóæåííîñòè ñåðâèñà, ïëàò¸æíûõ ñèñòåì è îñîáåííîñòåé áàíêîâ.
Ïîæàëóéñòà, îæèäàéòå — ñòàòóñ çàÿâêè îáíîâèòñÿ àâòîìàòè÷åñêè ïîñëå çàâåðøåíèÿ.
Âûïëàòà ïî çàÿâêå ïðèíÿòà â îáðàáîòêó.
Äàòà ñîçäàíèÿ
19.05.2026, 19:17
Ñòàòóñ
Îïëà÷åíà
My payment status has been fulfilled, but you haven't completed the payment as specified on your website. Please check your display and immediately complete the payment on my PayPal account. Thank you.
Îïëàòà ïîëó÷åíà
Çàÿâêà óñïåøíî îïëà÷åíà è îæèäàåò îáðàáîòêè îïåðàòîðîì.
Îáû÷íî çàÿâêè îáðàáàòûâàþòñÿ â òå÷åíèå 15–180 ìèíóò â ðàáî÷åå âðåìÿ (10:00 – 22:00, UTC+3).
Ñêîðîñòü çàâèñèò îò çàãðóæåííîñòè ñåðâèñà, ïëàò¸æíûõ ñèñòåì è îñîáåííîñòåé áàíêîâ.
Ïîæàëóéñòà, îæèäàéòå — ñòàòóñ çàÿâêè îáíîâèòñÿ àâòîìàòè÷åñêè ïîñëå çàâåðøåíèÿ.
Âûïëàòà ïî çàÿâêå ïðèíÿòà â îáðàáîòêó.
Äàòà ñîçäàíèÿ
19.05.2026, 19:17
Ñòàòóñ
Îïëà÷åíà
My payment status has been fulfilled, but you haven't completed the payment as specified on your website. Please check your display and immediately complete the payment on my PayPal account. Thank you.
Claim renewed
| Fury-Exchange admin | May 20, 2026 12:44 |
Hamsah, Please carefully review the processing terms for the PayPal direction on the order creation page.
For PayPal payouts, the processing time is separately specified and may take from 12 to 120 business hours.
The message about “15–180 minutes” is a general processing notice and also clearly states that:
“Processing speed depends on the service workload, payment systems, and banking specifics.”
Your order is currently still within the stated PayPal processing timeframe and remains in progress.
For PayPal payouts, the processing time is separately specified and may take from 12 to 120 business hours.
The message about “15–180 minutes” is a general processing notice and also clearly states that:
“Processing speed depends on the service workload, payment systems, and banking specifics.”
Your order is currently still within the stated PayPal processing timeframe and remains in progress.
Claim solved
| Hamsah | May 20, 2026 12:53 |
We will await your payment settlement. The dispute will remain open until I receive the funds from you. You have already received my payment, and I am obligated to await your immediate settlement.
Claim renewed
| Fury-Exchange admin | May 20, 2026 13:00 |
Hamsah, You agreed to the PayPal exchange terms when creating the order.
The processing time for this direction is clearly stated on the website as 12–120 business hours. At the moment, these terms have not been violated and your order remains within the processing timeframe.
We do not understand the reason for leaving negative feedback while the order is still being processed according to the agreed rules and conditions.
The processing time for this direction is clearly stated on the website as 12–120 business hours. At the moment, these terms have not been violated and your order remains within the processing timeframe.
We do not understand the reason for leaving negative feedback while the order is still being processed according to the agreed rules and conditions.
Claim solved
| Hamsah | May 20, 2026 14:17 |
PayPal payments are real-time, so don't wait days. If you don't have PayPal stock, don't offer PayPal exchanges. PayPal works instantly and never takes 1 to 5 business days. Unless you're sending money from a PayPal account to a bank account, the process takes 1 to 3 business days.
Claim renewed
| Fury-Exchange admin | May 20, 2026 14:38 |
Hamsah, The processing time for PayPal payouts is determined by our service regulations, which were accepted by the user when creating the order.
We do not claim that PayPal itself processes transfers for several days. However, the exchange operation includes internal processing, queue handling, risk checks, liquidity management, and operational workload, which is why the payout timeframe for this specific direction is stated as 12–120 business hours.
These terms are clearly displayed on the PayPal exchange page before order creation.
We do not claim that PayPal itself processes transfers for several days. However, the exchange operation includes internal processing, queue handling, risk checks, liquidity management, and operational workload, which is why the payout timeframe for this specific direction is stated as 12–120 business hours.
These terms are clearly displayed on the PayPal exchange page before order creation.
Claim solved
| Hamsah | May 20, 2026 14:48 |
Please make the payment to your PayPal account immediately. You have received my payment, and it is now your responsibility to complete the payment to my PayPal account. Thank you.
Claim renewed
| Fury-Exchange admin | May 20, 2026 15:02 |
Hamsah, Your order will be completed within the stated processing timeframe.
Please note that opening or maintaining financial claims does not accelerate the payout process. The order is still being processed according to the agreed PayPal exchange regulations.
Please note that opening or maintaining financial claims does not accelerate the payout process. The order is still being processed according to the agreed PayPal exchange regulations.
Claim solved
| Hamsah | May 20, 2026 15:36 |
I hope BestChange takes action on this. Your policy is 12 hours, and this has exceeded 24 hours. If there is a delay, they should provide accurate information if there is a problem with PayPal. However, PayPal itself has been real-time and smooth so far. If you don't have stock, please refrain from making fictitious offers that only cause inconvenience to clients. The negative comments on your account all explain the anxiety. Please fix your ad immediately to avoid anxiety, causing panic, and damaging the reputation of BestChange P2P..thanks.
Claim renewed
| Fury-Exchange admin | May 20, 2026 15:43 |
We kindly ask you to refrain from making misleading claims.
The processing timeframe for this PayPal direction is clearly stated on the website as 12–120 business hours, and by creating the order you agreed to these terms.
Your personal opinion about how PayPal usually works does not cancels the service regulations for this exchange direction. The current processing time does not violate our stated terms.
Please carefully review the exchange conditions before creating claims and accusations.
The processing timeframe for this PayPal direction is clearly stated on the website as 12–120 business hours, and by creating the order you agreed to these terms.
Your personal opinion about how PayPal usually works does not cancels the service regulations for this exchange direction. The current processing time does not violate our stated terms.
Please carefully review the exchange conditions before creating claims and accusations.
Claim solved
| Hamsah | May 20, 2026 16:28 |
As long as the issue is not resolved, the dispute status remains active and is not under review. If there is an update and resolution from your side, I will resolve this dispute. I hope the echange will immediately take funding action.
Claim renewed
| Fury-Exchange admin | May 20, 2026 16:34 |
Hamsah, We do not understand what specific issue you are referring to, since the order is still being processed strictly within the stated PayPal processing timeframe that you accepted when creating the exchange request.
The dispute remains based solely on your unwillingness to follow and acknowledge the exchange conditions published on the website.
Your order has not exceeded the stated regulations and continues to be processed normally.
The dispute remains based solely on your unwillingness to follow and acknowledge the exchange conditions published on the website.
Your order has not exceeded the stated regulations and continues to be processed normally.
Claim solved
| Hamsah | May 20, 2026 19:20 |
Until now I have not received the PayPal payment. Thanks.
Claim renewed
| Fury-Exchange admin | May 21, 2026 06:28 |
Hamsah, Your order will be completed within the stated processing timeframe according to the PayPal exchange regulations published on the website.
Claim solved
| Hamsah | May 21, 2026 08:17 |
Until now I have not received payment from you. I urge you to make the payment immediately.
Claim renewed
| Fury-Exchange admin | May 21, 2026 08:22 |
Hamsah, Submitting repeated claims does not accelerate the processing of your order.
Your exchange request will be completed within the processing timeframe stated for the PayPal direction on the website, which you accepted when creating the order.
Your exchange request will be completed within the processing timeframe stated for the PayPal direction on the website, which you accepted when creating the order.
Claim solved
| Hamsah | May 21, 2026 08:53 |
It is your obligation to make payments to our PayPal account. We are not here to explain the terms and conditions, and you are subject to BestChange's rules, not yours. It should be emphasized that this is a BestChange service, and it is their terms and conditions that we need to understand, not yours.
Claim renewed
| Fury-Exchange admin | May 21, 2026 09:16 |
BestChange is a monitoring platform for exchange services, not the operator of exchange transactions themselves.
Each exchange service listed on BestChange has its own exchange regulations, processing terms, and operational conditions, which are displayed before creating an order and accepted by the user during the exchange process.
For the PayPal direction, the processing timeframe is clearly stated as 12–120 business hours. Your order is still within these agreed terms, and no violation of the regulations has occurred.
Each exchange service listed on BestChange has its own exchange regulations, processing terms, and operational conditions, which are displayed before creating an order and accepted by the user during the exchange process.
For the PayPal direction, the processing timeframe is clearly stated as 12–120 business hours. Your order is still within these agreed terms, and no violation of the regulations has occurred.
Claim solved
| Hamsah | May 21, 2026 09:38 |
You don't need to explain about BestChange, but you must comply with BestChange's policies and rules. If you are unable to make the payment, please request a refund immediately via our e-wallet at trc20 = ***.
Claim renewed
| Fury-Exchange admin | May 21, 2026 09:45 |
Hamsah, Your order is still within the stated processing timeframe for the PayPal direction.
If you wish to request a refund instead of waiting for order completion, please send an official refund request to our support email. Please note that in the case of a unilateral cancellation by the client, network fees and the fee for unilateral refusal of exchange execution may be deducted according to the service regulations.
If you wish to request a refund instead of waiting for order completion, please send an official refund request to our support email. Please note that in the case of a unilateral cancellation by the client, network fees and the fee for unilateral refusal of exchange execution may be deducted according to the service regulations.
Claim solved
| Hamsah | May 21, 2026 09:48 |
This has nothing to do with PayPal. You received the funds in your wallet account. How can you involve PayPal when you haven't made any payments to PayPal? You are very unprofessional and suspicious. Your service is very bad.
Claim renewed
| Fury-Exchange admin | May 21, 2026 09:57 |
Hamsah, You have the right to your personal opinion about our service, however the facts remain unchanged.
You created an exchange request specifically for the PayPal direction and accepted the processing terms clearly stated on the website, including the processing timeframe of up to 120 business hours.
Repeated complaints and accusations do not accelerate the processing of the order.
At this point, you may either:
— wait for the order to be completed within the agreed timeframe;
— or contact our support email with an official request for unilateral cancellation and refund according to the service regulations.
You created an exchange request specifically for the PayPal direction and accepted the processing terms clearly stated on the website, including the processing timeframe of up to 120 business hours.
Repeated complaints and accusations do not accelerate the processing of the order.
At this point, you may either:
— wait for the order to be completed within the agreed timeframe;
— or contact our support email with an official request for unilateral cancellation and refund according to the service regulations.
Claim solved
| Hamsah | May 21, 2026 10:00 |
Can you explain about the duration of 12 to 120 hours? What obstacles did you experience?
Claim renewed
| Fury-Exchange admin | May 21, 2026 10:05 |
The 12–120 business hour timeframe is the standard processing regulation established for this PayPal exchange direction.
This timeframe includes operational processing, queue handling, payment distribution, liquidity management, and internal risk-control procedures.
The order is being processed within the stated regulations, and at the moment no violation of the agreed terms has occurred.
This timeframe includes operational processing, queue handling, payment distribution, liquidity management, and internal risk-control procedures.
The order is being processed within the stated regulations, and at the moment no violation of the agreed terms has occurred.
Claim solved
| Hamsah | May 21, 2026 10:12 |
The consequences of exceeding the time limit are: what steps will you take? Secondly, what compensation will you provide?
Claim renewed
| Fury-Exchange admin | May 21, 2026 10:14 |
Hamsah, The stated processing timeframe has not been exceeded.
Your order is still being processed within the agreed 12–120 business hour period that was accepted when the exchange request was created. Therefore, questions regarding compensation or violation consequences are currently not applicable.
Your order is still being processed within the agreed 12–120 business hour period that was accepted when the exchange request was created. Therefore, questions regarding compensation or violation consequences are currently not applicable.
Claim solved
| Hamsah | May 21, 2026 10:31 |
You can enforce your policies and terms. This means you are very unprofessional in the exchange and it is very clear that you have no responsibility to the exchangers. From your perspective, you can harm the exchangers and you are very dangerous. If you have policies and terms, you should also provide comfort and be responsible if risks occur. You should be directly proportional, not thinking about your profits but having no empathy for the losses experienced by exchangers.
Claim renewed
| Fury-Exchange admin | May 21, 2026 11:56 |
Hamsah, All exchange conditions, processing timeframes, and regulations are published transparently on the website before an order is created.
By creating the exchange request, you confirmed your agreement with these terms. The fact that you personally disagree with the regulations afterward does not mean that the service violated them.
We are acting strictly within the agreed rules and processing timeframe stated for the PayPal direction.
By creating the exchange request, you confirmed your agreement with these terms. The fact that you personally disagree with the regulations afterward does not mean that the service violated them.
We are acting strictly within the agreed rules and processing timeframe stated for the PayPal direction.
Claim solved
| Hamsah | May 21, 2026 16:31 |
Until now I have not received payment.
Claim renewed
| Fury-Exchange admin | May 21, 2026 16:55 |
Your order is still being processed within the stated timeframe for the PayPal direction.
Repeated accusations do not change the processing regulations accepted during order creation. Please wait for the completion of the exchange
Repeated accusations do not change the processing regulations accepted during order creation. Please wait for the completion of the exchange
Claim solved
| Hamsah | May 22, 2026 06:45 |
Date of creation May 19, 2026, 7:17 PM It's been 3 days and there's been no clarity on your payment. Please complete your obligations immediately. This is very disturbing. Your service is 99% poor. Thank you.
Claim renewed
| Fury-Exchange admin | May 22, 2026 07:24 |
Hamsah, The stated processing timeframe for the PayPal direction is 12–120 business hours.
Your order is still within this agreed timeframe and continues to be processed according to the service regulations accepted during order creation.
Your order is still within this agreed timeframe and continues to be processed according to the service regulations accepted during order creation.
Claim solved
| Hamsah | May 22, 2026 08:47 |
I will request a refund because it has been too long waiting. I hope you will immediately process the refund to my funding account at the wallet address (trc20): ***.
Claim renewed
| Fury-Exchange admin | May 22, 2026 09:09 |
Refund requests are processed exclusively through our support email, not through the BestChange dispute thread.
If you wish to request a unilateral cancellation and refund, please contact support via email and provide the required order information. Refunds are processed according to the service regulations and applicable fees.
If you wish to request a unilateral cancellation and refund, please contact support via email and provide the required order information. Refunds are processed according to the service regulations and applicable fees.
Claim solved
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| Jurre |  |
1.47.132.* | March 15, 2026 10:26 |
The AML case arose due to high-risk markers in the assets that the user had sent
KYC is required
Profanities and abusive language were removed by the monitor's administration
Watch out with this service. I have used many exchanges listed on best change before and never experienced this. Just reading now others had the some experience, the funds are blocked by some AML thing and they request a lot of documents with I am not comfortable on providing. Completely not GDPR safe. They refuse the cancel the order and refund the amount. It looks like they try their luck with people to *** the funds!
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| Eduard |  |
85.17.55.* | February 13, 2026 10:54 |
I experienced an unlawful hold on my funds during an exchange. Fury-Exchange failed to conduct a KYC check before the exchange, accepted my funds, and then, for trumped-up reasons, held them, citing AML policies. Meanwhile, the AML policy, located at https://fury-exchange.com/aml-kyc, states that funds can only be frozen if there is a reasonable suspicion of the legitimate origin of the digital assets. Such reasonable suspicion was not confirmed by technical support—the operator merely cited an automated check, which cannot be considered reasonable suspicion. Fury-Exchange support points to a different AML policy, presented in a different section of the website, which authorizes the service to block funds. I don't understand why I, as a user, should experience inconvenience due to a service having different AML policies on its website. My funds are still being held by the service. The service's support refuses to return the funds and unreasonably demands personal information.
| Fury-Exchange admin | February 13, 2026 13:32 |
Hello Eduard,
Please note that the temporary suspension of funds was not initiated at our sole discretion. The transaction was placed on hold by the receiving exchange as part of a standard AML review in accordance with international compliance requirements and the platform’s internal regulations.
At this stage, the review process cannot proceed without the requested information and documentation from your side. We kindly ask you to provide the necessary details so that we may forward them to the compliance department for further assessment.
We remain ready to assist once the required information is received.
Please note that the temporary suspension of funds was not initiated at our sole discretion. The transaction was placed on hold by the receiving exchange as part of a standard AML review in accordance with international compliance requirements and the platform’s internal regulations.
At this stage, the review process cannot proceed without the requested information and documentation from your side. We kindly ask you to provide the necessary details so that we may forward them to the compliance department for further assessment.
We remain ready to assist once the required information is received.
Claim solved
| Eduard | February 13, 2026 13:37 |
When using your service, I can only rely on the documents presented on your website, and not on the documents of the regulators with whom you work. I'm not a lawyer, and as a service user, I'm hoping to easily familiarize myself with the AML policy by opening the "AML Policy" document on your website. Your support team informs me that another document describes additional AML policy points, and these points take precedence over the "AML Policy." As a service user, this is misleading. I believe the service is confused by its own documents, and for some reason I should suffer because of this, wasting time and money. I request an immediate refund or exchange. Your own AML policy doesn't give you the right to freeze funds or restrict exchanges. I'm very upset that you're using all available means to delay my refund.
Claim renewed
| Fury-Exchange admin | February 13, 2026 13:41 |
Eduard, All relevant information is stated in our User Agreement and AML/KYC Policy available on our website.
Your transaction was flagged as high-risk by the compliance system and was temporarily suspended for AML review. This is a standard procedure in such cases.
At this stage, we are awaiting the requested information and documents from your side. Once received, they will be forwarded to the compliance department for review and a decision regarding the release of funds.
Until the requested materials are provided, it is not possible to proceed with the verification process.
Your transaction was flagged as high-risk by the compliance system and was temporarily suspended for AML review. This is a standard procedure in such cases.
At this stage, we are awaiting the requested information and documents from your side. Once received, they will be forwarded to the compliance department for review and a decision regarding the release of funds.
Until the requested materials are provided, it is not possible to proceed with the verification process.
Claim solved
| Eduard | February 13, 2026 13:44 |
I'm very upset that your service is delaying the refund process. Please reread my complaint in the first comment. Thank you.
Claim renewed
| Fury-Exchange admin | February 13, 2026 13:47 |
Eduard, However, as previously explained, a refund is not possible until the required AML verification process is completed. The transaction was flagged by the compliance system, and we are obligated to follow the established procedure.
Filing complaints or repeating the same statements does not accelerate the process or change the compliance requirements. The only way to resolve this matter is to provide the requested information so the review can be finalised.
Filing complaints or repeating the same statements does not accelerate the process or change the compliance requirements. The only way to resolve this matter is to provide the requested information so the review can be finalised.
Claim solved
| Eduard | February 13, 2026 13:50 |
You cannot withhold my funds or impose conditions that are not contained in the AML policy. As stated earlier, your website provides a link to the AML policy, and it does not give you the right to freeze funds.
Claim renewed
| Fury-Exchange admin | February 13, 2026 13:53 |
Eduard, When creating the exchange request, you confirmed your agreement with the User Agreement of our service.
According to the User Agreement, in cases where a transaction is flagged by the AML/compliance system, funds may be temporarily suspended until the verification procedure is completed. Unblocking or further processing of the transaction is only possible after the requested verification has been successfully passed.
At this stage, the only way to resolve the situation is to complete the verification process.
According to the User Agreement, in cases where a transaction is flagged by the AML/compliance system, funds may be temporarily suspended until the verification procedure is completed. Unblocking or further processing of the transaction is only possible after the requested verification has been successfully passed.
At this stage, the only way to resolve the situation is to complete the verification process.
Claim solved
| BestChange admin | March 3, 2026 08:43 |
The user has confirmed the receipt of funds. The incident is now resolved.
Kind regards, BestChange administration.
Kind regards, BestChange administration.
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| Luda73977 | |
57.129.140.* | February 13, 2026 09:40 |
Thank you for the exchange. Reliable, fast, and of course, with a good rate. The withdrawal to the card was great! I recommend it!
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| Ye |  |
5.76.214.* | February 12, 2026 22:45 |
Excellent exchange service! The exchange was quick and successful. I recommend it; the rate is always the best!
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| Sergey | |
51.159.107.* | February 12, 2026 17:12 |
Great exchanger, I use it often, they transfer money to my card very quickly.
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| Muslim |  |
193.160.101.* | February 12, 2026 07:43 |
This isn't my first time using the service, and I'm always happy with the price and speed of service. Well done, guys!
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| Sergei | |
1.0.216.* | January 22, 2026 11:06 |
I made an exchange of USDT-> Freedom bank KZ, they could not transfer by card number, they said that some kind of error was displayed, I asked for a refund, for a refund I was told to contact me by e-mail, I waited for a refund for a long time, they also took a commission for the transaction from me, I turned to another exchanger, there they transferred money to the same card in 10 minutes without any problems. I do not recommend this exchanger, competence makes you want much, nerves and time spent, that's what I got by trying to cooperate with them.
| Fury-Exchange admin | January 22, 2026 11:18 |
Hello Sergei,
The issue did not occur on our side and was not related to unwillingness to process the exchange.
At the time of execution, the transfer to the card you specified could not be completed, as the payment bank returned a technical error “card not found / card unavailable for transfer”. This response is generated by the bank or card network, not by the exchange service.
When such an error occurs, the exchange physically cannot force a transfer, even if other services later succeed using different channels or internal routes. Different exchangers use different payment providers, which explains why another service may have processed the same card later.
Upon your request, we immediately agreed to a refund.
Please note that network commissions are charged by the blockchain itself and are non-refundable — this is standard practice and is clearly stated in the service rules.
The issue did not occur on our side and was not related to unwillingness to process the exchange.
At the time of execution, the transfer to the card you specified could not be completed, as the payment bank returned a technical error “card not found / card unavailable for transfer”. This response is generated by the bank or card network, not by the exchange service.
When such an error occurs, the exchange physically cannot force a transfer, even if other services later succeed using different channels or internal routes. Different exchangers use different payment providers, which explains why another service may have processed the same card later.
Upon your request, we immediately agreed to a refund.
Please note that network commissions are charged by the blockchain itself and are non-refundable — this is standard practice and is clearly stated in the service rules.
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| Illya |  |
77.111.246.* | January 16, 2026 18:50 |
Awesome! I write bad target IBAN, and was validation error and support team helped me to sent to right adress! Thanks! Recommend!
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| Petr | |
91.201.214.* | January 1, 2026 12:43 |
The AML case arose due to high-risk markers in the assets that the user had sent
I sent 50 USDT to this exchanger in order to exchange it to KZT (Kaspi Bank). After receiving the funds, the exchanger blocked the transaction citing AML checks. They requested identification documents and proof of source of funds, which I provided. I explained that the 50 USDT was transferred to me by a friend as payment for helping with a website, and I then sent these funds for exchange. I also provided screenshots confirming this. After that, the exchanger started demanding proof of income for completely unrelated transactions that took place more than a year ago. These transactions have no connection to the current exchange, and I no longer have any correspondence or records from that time. Despite the small amount involved, the clear explanation of the source of funds for the current transaction, and the fact that all requested documents related to this exchange were provided, the exchanger refuses to complete the exchange and refuses to return my funds. In practice, this looks like my funds are being withheld under the pretext of AML, while the requirements keep expanding to unrelated past transactions, making it impossible to comply. I believe this behavior is unjustified and abusive, and I am requesting assistance in resolving this situation and recovering my funds.
| Fury-Exchange admin | January 1, 2026 13:11 |
Hello Petr,
As part of AML compliance procedures, we are required not only to identify the user, but also to establish the origin of the virtual asset involved in the transaction. This process may include requesting additional clarifications or documentation if the initial information provided is insufficient to fully assess the risk level of the transaction.
Please note that AML checks are not limited solely to the last transfer. If, during the compliance review, connections or patterns requiring further clarification are identified, additional information may be requested in order to complete the assessment and make a final decision.
At this stage, the transaction remains under review. The funds are not “withheld” arbitrarily, but temporarily restricted until the compliance procedure is completed in accordance with applicable regulations and our internal policies.
Once the review is finalized, an appropriate decision will be made — either completing the exchange or initiating a return of funds, depending on the outcome of the compliance check.
We appreciate your patience and understanding.
As part of AML compliance procedures, we are required not only to identify the user, but also to establish the origin of the virtual asset involved in the transaction. This process may include requesting additional clarifications or documentation if the initial information provided is insufficient to fully assess the risk level of the transaction.
Please note that AML checks are not limited solely to the last transfer. If, during the compliance review, connections or patterns requiring further clarification are identified, additional information may be requested in order to complete the assessment and make a final decision.
At this stage, the transaction remains under review. The funds are not “withheld” arbitrarily, but temporarily restricted until the compliance procedure is completed in accordance with applicable regulations and our internal policies.
Once the review is finalized, an appropriate decision will be made — either completing the exchange or initiating a return of funds, depending on the outcome of the compliance check.
We appreciate your patience and understanding.
Claim solved
| Petr | January 8, 2026 19:59 |
You are requesting confirmations for transactions made over a year ago that have no direct relation to the current transfer. I have already informed you that such confirmations no longer exist and cannot be provided.
Despite this, you continue to ignore my explicit requests to return my USDT, while keeping the funds restricted without a clear legal basis or resolution timeframe.
Using “AML review” as a justification to indefinitely hold funds, while refusing to either complete the exchange or process a refund, constitutes fraudulent behavior.
If you are unable to complete the transaction, you must return the funds immediately. Continued silence or refusal to refund will be treated as deliberate misappropriation.
I expect either completion of the exchange or an immediate return of my USDT.
Despite this, you continue to ignore my explicit requests to return my USDT, while keeping the funds restricted without a clear legal basis or resolution timeframe.
Using “AML review” as a justification to indefinitely hold funds, while refusing to either complete the exchange or process a refund, constitutes fraudulent behavior.
If you are unable to complete the transaction, you must return the funds immediately. Continued silence or refusal to refund will be treated as deliberate misappropriation.
I expect either completion of the exchange or an immediate return of my USDT.
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| Vladimir |  |
91.239.23.* | January 6, 2026 11:45 |
Converted USDT -> TRY again. This time conversion taken less than half hour, it's quite quick.
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| Àíäðåé |  |
86.127.227.* | December 29, 2025 13:33 |
Nothing more to say about reliability. The deal USDT Arb -> KZT was completed within an hour.
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| Vladimir | |
223.204.246.* | December 17, 2025 13:06 |
Converted USDT -> TRY with no problem.
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| Alex | |
109.40.177.* | December 8, 2025 11:46 |
Amazing exchange, fast and helpful as always.
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| Mycrypto |  |
81.16.254.* | December 3, 2025 15:22 |
Using almost everyday. For me it’s the best available exchanger for my directions. Thank you!
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| Oleksandr | |
95.160.158.* | November 29, 2025 12:22 |
Fast and cooperative support. I canceled order after sending crypto and after cooperation with support stil received money within 3 hours.
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| Alex | |
79.249.8.* | November 27, 2025 11:23 |
Amazing exchange, quick and trustworthy.
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| Mycrypto | |
81.16.250.* | November 16, 2025 10:12 |
Using regularly, fast service, good support, good rates.
Thank you!
Thank you!
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| Matuesz | |
146.70.161.* | November 11, 2025 10:35 |
Fast and reliable exchange in PLN, great job.
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