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Satoshi exchanger

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Status: active Reviews: 818
Age: 7 years 8 months Financial claims: 13
On BestChange: 7 years Total currencies: 196
Country:
Seychelles
Exchange rates: 9 126
AML transparency: AML Total reserves: $708 631 354
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When creating a financial claim, please make sure that the exchange regulations specified on the website Satoshi have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:

  1. The regulated exchange period has not expired yet.
  2. The exchanger's regulations were violated. For example, the incoming transaction did not pass the AML check.

Be sure to indicate the exchange order number. It will help the Satoshi administrator resolve the problem more quickly.

If you didn't like the Satoshi's service and want to write about it, use the Comment review type.

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Add a comment:
Graham 79.20.102.* October 7, 2026 13:49
Did an exchange here. Everything went smoothly and the support team was helpful. Full amount received.
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Ronald 94.132.163.* October 6, 2026 17:41
Everything got done with such efficiency that I almost felt unnecessary. Support was brief, transaction went through, funds recieved.
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ZippyZoe42 89.149.105.* October 6, 2026 16:40
Swift exchange, clear process, funds delivered as stated.
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Matthew 90.251.222.* October 5, 2026 09:54
Exchanged USDT for hryvnias to a Sense Bank card — the money appeared faster than my coffee cooled. Support stayed businesslike, no unnecessary chatter.
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Martin 99.245.86.* October 4, 2026 16:40
Exchanged without unnecessary ceremony. Support asked one clarifying question and then the money arrived. Either this was too easy or other services just overcomplicate everything.
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Jeremy 88.176.3.* October 4, 2026 13:44
Made a mistake with the network when sending the transfer and got a bit concerned, but support contacted me and explained everything clearly. They stayed calm, guided me through the recovery, and made sure the funds were returned to the right route. The money arrived in full, and I honestly appriciate how professionally the team handled my own error. Great communication and a very human approach.
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Hannah 109.226.133.* October 3, 2026 15:07
Exchanged and received my money almost instantly. Very pleased with how straightforward everything was.
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Jeffrey 79.19.25.* October 2, 2026 16:06
Deal went through with no delays, support was helpful.
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OsloPete92 149.20.194.* October 2, 2026 12:05
Well, color me impressed — Anastasia took care of the exchange and the money showed up faster than my bank's push notification.
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Bruce 62.45.137.* October 1, 2026 13:00
Deal completed. Marina was professional.
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Sylvia 77.3.72.* September 30, 2026 14:29
Sent the request, got it done in minutes. Support was on point, everything clear. Will use again.
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Sean 192.230.144.* September 29, 2026 10:06
The procedure was clear and the funds arrived in full. Support provided accurate information when needed.
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Kenneth 174.179.52.* September 28, 2026 15:34
Swapped USDT to hryvnias, received on Monobank. Support verified the transaction, money came through.
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Douglas 64.93.80.* September 28, 2026 12:03
Marina processed my exchange in minutes. Clean and straightforward.
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Ethan 70.48.112.* September 27, 2026 09:00
Managed to send USDT through the wrong network — my own brilliant move. The support team reached out, explained what went wrong, and walked me through the recovery. Honestly expected a loss, but the tenge landed on my Kaspi card without any deductions. Appreciate the patience and professionalism.
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Lynn 82.229.201.* September 26, 2026 14:02
I swapped my funds without any delays. Everything was clear and the transfer arrived sooner than expected.
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Jill 82.11.107.* September 25, 2026 12:33
The process was straightforward; support answered all my questions clearly.
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Arthur 24.62.242.* September 24, 2026 15:29
Smooth deal, support answered all questions clearly. Funds arrived instantly.
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Norman 150.195.105.* September 24, 2026 13:29
Swapped easy, support kept me posted till the funds arrived. No complains at all.
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Martha 64.93.93.* September 24, 2026 11:13
I exchanged through this service. Anastasia answered all questions clearly, and the operation was completed without fuss.
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TallinnTom42 151.53.107.* September 23, 2026 11:59
Exchanged USDT for hryvnias to Izibank. The money arrived within the stated time, support answered my questions clearly.
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Keith 82.134.177.* September 22, 2026 17:23
Straightforward process. Anastasia confirmed the details, Marina handled the transfer. Funds reached my account in under an hour, everything matched.
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Lisa 82.231.102.* September 22, 2026 16:20
Swapped USDT for hryvnias to Izibank. Anastasia confirmed everything, Marina processed it — even faster than I managed to close the tab. Funds landed, no magic tricks.
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Bruce 79.147.119.* September 22, 2026 15:20
My transaction was processed in minutes, and the funds arrived exactly as expected. No complaints.
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Ilya 62.73.73.* September 21, 2026 18:39
Under review by the monitor's administration
I sent 2,075 USDT to Satoshi on September 11, 2026 to receive EUR 1,775.76 via SEPA. Today is September 21. More than ten days have passed: the agreed payout has not been received, and there is no refund.

On September 12, they emailed me that the order was completed. It is still marked completed on their website. Yet the transfer confirmation they provided says PENDING. Why is an unpaid order being presented as completed?

The order page states up to 90 minutes for processing and payout, or up to three business days in certain cases. Those timeframes have passed.

I have repeatedly contacted support and asked them to either pay out or return the funds. The response is always more waiting: another 10-15 minutes to check, assurances that they are trying to speed things up, that the case is a priority, that they will try to resolve it today. On September 21 they said they would involve a senior specialist. At 21:14 the operator still said they had no answer from that specialist about my request.

I explained that I urgently needed the money and gave them time to fix the situation. Nothing has been resolved. Their replies read like scripted templates: plenty of reassurance, but no payout, no refund and no firm date. This is not meaningful support.

I paid Satoshi for an exchange, not for an endless series of excuses and requests to wait. Resolving the order is their responsibility. Marking it completed while leaving me chasing my money for more than ten days is unacceptable.

I request the agreed payout or a refund of the funds due under the order. BestChange, please intervene. I have the payment confirmation, their completion email, the Pending document and the full correspondence, and can provide them privately. I will confirm here once the matter is actually resolved.
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Satoshi admin September 21, 2026 18:50
Hello Ilya,

Your payment is currently undergoing an additional review by the bank. The status of the application was changed on our side immediately after the payment was made, and we also provided you with the payment receipt confirming the transaction.

We have already provided the bank with all the necessary information and documents regarding the transaction. However, the bank requested an additional review, so the transfer is still showing as pending.

To resolve the situation as quickly as possible, we contacted the bank’s support team and submitted a request to cancel the payment. We are currently waiting for confirmation that the transaction can be cancelled, as well as further information regarding the expected processing time. Today, we have submitted another request to the bank in order to speed up the process as much as possible.

Once the cancellation of the transfer is confirmed, we will immediately be able to resend the funds to you.

We understand that this situation is unpleasant and apologize for the waiting time. We are continuing to monitor both the payment status and the cancellation request, and we will inform you as soon as we receive a response from the bank.
Claim solved
Ilya September 21, 2026 19:03
This financial claim is NOT resolved. The agreed EUR 1,775.76 payout has not been received, and no refund has been made. I have not confirmed that the issue is resolved.

Your own response states that the transfer is still pending, cancellation has not been confirmed, and any resend depends on a future bank response. This does not justify marking the claim as solved.

I paid Satoshi for an exchange. Resolving issues with your bank or payment provider is your responsibility, not the customer's. More than ten days have passed, and you still have not provided a firm resolution deadline.

Please complete the agreed payout or refund the funds due under this order, and state a specific deadline for doing so. A pending receipt, a cancellation request, or a promise to resend is not an actual payout or refund.

I am renewing the financial claim. BestChange, please keep it open until the agreed payout or refund is actually received. I will promptly confirm receipt and resolution here.
Claim renewed
Satoshi admin September 21, 2026 19:32
Ilya,

We are closely monitoring the current situation and tracking both the payment status and the process of reviewing the request to cancel it. As soon as we receive the relevant information from the bank, we will immediately notify you of the results via email.

Thank you for your patience and understanding.
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Frank 98.177.201.* September 21, 2026 11:09
Anastasia handled my exchange professionally.
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Derek 207.49.162.* September 20, 2026 15:44
Everything went through in a flash, and the support team made the whole thing feel effortless. Funds arrived safe and sound.
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Dominic 142.122.42.* September 20, 2026 13:19
I completed my exchange smoothly; the support team came across as professional. Money arrived without delay.
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Linda 85.247.223.* September 20, 2026 11:03
Exchanged USDT for hryvnias, and the money hit my Privat24 card in minutes. Loved how clear and effortless the whole process felt.
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Joan 89.154.27.* September 19, 2026 15:47
Completed the exchange in a calm, buisnesslike manner. Anastasia was polite and precise. No complaints.
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Thomas 94.62.85.* September 19, 2026 12:30
Everything went through cleanly. The rate was as stated and the money arrived without delay. Support was polite.
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Elena 176.199.89.* September 19, 2026 09:00
I exchanged USDT for hryvnias to my Izibank card. The money arrived quickly and support was courteous. Realy pleased with the service.
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Andrew 76.104.187.* September 17, 2026 10:58
Swapped USDT to hryvnias and got the exact amount quoted. Support popped in to confirm, which felt oddly reassuring. Good job.
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Pancakepete 90.205.238.* September 16, 2026 09:51
Had to double-check the balance after the exchange — the money arrived so quickly I suspected a glitch. Everything is in order, though.
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Debra 146.198.133.* September 15, 2026 10:29
Exchanged USDT to hryvnias. The rate was fair, support answered my question, and the funds appeared in the bank account. A rare combination.
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Fred 73.35.250.* September 14, 2026 16:39
Just finished an exchange through this service. The process was well-organized, and support kept me informed at every step. Good experience.
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MossyTurnip42 172.56.208.* September 14, 2026 13:44
Exchanged USDT to hryvnias via Izibank. Funds arrived, everything went fine.
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Beatrice 176.141.176.* September 13, 2026 11:34
The exchange went through smoothly, and the payout arrived on time. Support answered my query politely.
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Oliver 86.141.122.* September 12, 2026 14:08
Swapped USDT for hryvnias with Marina. The whole operation took a few minutes and went cleanly.
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Lewis 154.51.86.* September 12, 2026 10:31
Dealt with Anastasia today. The exchange went smoothly, funds arrived on time. Very professional.
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Ethan 95.18.52.* September 11, 2026 13:28
The exchange handled everything as expected. I recieved the funds, and the process was straightforward.
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Timothy 194.75.149.* September 10, 2026 13:16
Made an exchange today. The support helped with all questions, money credited on time.
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