Satoshi exchanger
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| Status: | active | Reviews: | 801 | ||
| Age: | 7 years 7 months | Financial claims: | 13 | ||
| On BestChange: | 7 years | Total currencies: | 196 | ||
| Country: | Exchange rates: | 9 125 | |||
| AML transparency: | AML | Total reserves: | $720 201 522 | ||
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When creating a financial claim, please make sure that the exchange regulations specified on the website Satoshi have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:
Be sure to indicate the exchange order number. It will help the Satoshi administrator resolve the problem more quickly. If you didn't like the Satoshi's service and want to write about it, use the Comment review type. |
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| Order number: | |
| * | |
| Arthur | 24.62.242.* | September 24, 2026 15:29 |
| Norman | 150.195.105.* | September 24, 2026 13:29 |
| Martha | 64.93.93.* | September 24, 2026 11:13 |
| TallinnTom42 | 151.53.107.* | September 23, 2026 11:59 |
| Keith | 82.134.177.* | September 22, 2026 17:23 |
| Lisa | 82.231.102.* | September 22, 2026 16:20 |
| Bruce | 79.147.119.* | September 22, 2026 15:20 |
| Ilya | 62.73.73.* | September 21, 2026 18:39 |
On September 12, they emailed me that the order was completed. It is still marked completed on their website. Yet the transfer confirmation they provided says PENDING. Why is an unpaid order being presented as completed?
The order page states up to 90 minutes for processing and payout, or up to three business days in certain cases. Those timeframes have passed.
I have repeatedly contacted support and asked them to either pay out or return the funds. The response is always more waiting: another 10-15 minutes to check, assurances that they are trying to speed things up, that the case is a priority, that they will try to resolve it today. On September 21 they said they would involve a senior specialist. At 21:14 the operator still said they had no answer from that specialist about my request.
I explained that I urgently needed the money and gave them time to fix the situation. Nothing has been resolved. Their replies read like scripted templates: plenty of reassurance, but no payout, no refund and no firm date. This is not meaningful support.
I paid Satoshi for an exchange, not for an endless series of excuses and requests to wait. Resolving the order is their responsibility. Marking it completed while leaving me chasing my money for more than ten days is unacceptable.
I request the agreed payout or a refund of the funds due under the order. BestChange, please intervene. I have the payment confirmation, their completion email, the Pending document and the full correspondence, and can provide them privately. I will confirm here once the matter is actually resolved.
| Satoshi admin | September 21, 2026 18:50 |
Your payment is currently undergoing an additional review by the bank. The status of the application was changed on our side immediately after the payment was made, and we also provided you with the payment receipt confirming the transaction.
We have already provided the bank with all the necessary information and documents regarding the transaction. However, the bank requested an additional review, so the transfer is still showing as pending.
To resolve the situation as quickly as possible, we contacted the bank’s support team and submitted a request to cancel the payment. We are currently waiting for confirmation that the transaction can be cancelled, as well as further information regarding the expected processing time. Today, we have submitted another request to the bank in order to speed up the process as much as possible.
Once the cancellation of the transfer is confirmed, we will immediately be able to resend the funds to you.
We understand that this situation is unpleasant and apologize for the waiting time. We are continuing to monitor both the payment status and the cancellation request, and we will inform you as soon as we receive a response from the bank.
| Ilya | September 21, 2026 19:03 |
Your own response states that the transfer is still pending, cancellation has not been confirmed, and any resend depends on a future bank response. This does not justify marking the claim as solved.
I paid Satoshi for an exchange. Resolving issues with your bank or payment provider is your responsibility, not the customer's. More than ten days have passed, and you still have not provided a firm resolution deadline.
Please complete the agreed payout or refund the funds due under this order, and state a specific deadline for doing so. A pending receipt, a cancellation request, or a promise to resend is not an actual payout or refund.
I am renewing the financial claim. BestChange, please keep it open until the agreed payout or refund is actually received. I will promptly confirm receipt and resolution here.
| Satoshi admin | September 21, 2026 19:32 |
We are closely monitoring the current situation and tracking both the payment status and the process of reviewing the request to cancel it. As soon as we receive the relevant information from the bank, we will immediately notify you of the results via email.
Thank you for your patience and understanding.
| Frank | 98.177.201.* | September 21, 2026 11:09 |
| Derek | 207.49.162.* | September 20, 2026 15:44 |
| Dominic | 142.122.42.* | September 20, 2026 13:19 |
| Linda | 85.247.223.* | September 20, 2026 11:03 |
| Joan | 89.154.27.* | September 19, 2026 15:47 |
| Thomas | 94.62.85.* | September 19, 2026 12:30 |
| Elena | 176.199.89.* | September 19, 2026 09:00 |
| Andrew | 76.104.187.* | September 17, 2026 10:58 |
| Pancakepete | 90.205.238.* | September 16, 2026 09:51 |
| Debra | 146.198.133.* | September 15, 2026 10:29 |
| Fred | 73.35.250.* | September 14, 2026 16:39 |
| MossyTurnip42 | 172.56.208.* | September 14, 2026 13:44 |
| Beatrice | 176.141.176.* | September 13, 2026 11:34 |
| Oliver | 86.141.122.* | September 12, 2026 14:08 |
| Lewis | 154.51.86.* | September 12, 2026 10:31 |
| Ethan | 95.18.52.* | September 11, 2026 13:28 |
| Timothy | 194.75.149.* | September 10, 2026 13:16 |
| Beatrice | 99.232.252.* | September 10, 2026 09:19 |
| Gloria | 104.32.89.* | September 9, 2026 15:17 |
| Tom | 79.116.141.* | September 8, 2026 18:28 |
| Lauren | 46.102.16.* | September 8, 2026 17:00 |
| Georgia | 70.160.80.* | September 7, 2026 16:13 |
| Diana | 99.237.230.* | September 6, 2026 15:21 |
| Elena | 31.48.19.* | September 6, 2026 11:01 |
| Laura | 176.187.119.* | September 5, 2026 12:21 |
| Leo | 90.200.115.* | September 4, 2026 16:49 |
| Roy | 178.94.227.* | September 4, 2026 14:05 |
| Fred | 176.32.201.* | September 3, 2026 11:33 |
| Irene | 142.173.164.* | September 2, 2026 16:46 |
| Stephen | 82.40.93.* | September 2, 2026 15:17 |
| ZippyZoe7 | 176.160.240.* | September 1, 2026 15:24 |
| Jenna | 76.68.208.* | August 31, 2026 13:34 |
| BilbaoBiker8 | 194.58.25.* | August 31, 2026 09:57 |
| Henry | 177.240.125.* | August 30, 2026 15:42 |
| Simon | 5.225.90.* | August 30, 2026 12:28 |
| Sally | 37.65.177.* | August 29, 2026 18:19 |
| Hazel | 81.156.240.* | August 29, 2026 14:11 |
| Abigail | 31.94.63.* | August 28, 2026 14:23 |
| Tony | 104.251.43.* | August 28, 2026 10:09 |
| Joe | 201.172.139.* | August 27, 2026 14:36 |
| Jeremy | 73.110.59.* | August 27, 2026 11:39 |
| OsloPete42 | 51.186.183.* | August 26, 2026 13:25 |
| Rebecca | 82.40.90.* | August 26, 2026 07:57 |
| Megan | 80.180.27.* | August 25, 2026 11:45 |
| Louis | 46.202.227.* | August 25, 2026 06:57 |
| Keith | 82.2.111.* | August 24, 2026 10:53 |
| Rita | 154.5.99.* | August 24, 2026 06:35 |
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