coinumm.com exchanger website screenshot

Coinumm exchanger

Information from the exchanger administration

Leave feedback about the exchanger

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Status:	active		Coinumm reviews:	0/8
Exchange rates:	44		Advanced Cash TS:	—
Reserve:	$1 131 543		Perfect Money TS:	—
Age:	2 years 4 months		WebMoney BL:	—
On BestChange:	8 months		MyWOT rating:	5.0
Country:		Estonia	Forums:	—

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Complaint

Use this type of feedback only if get no money from the Coinumm exchanger after it is due. When the funds from an exchange or refund operation reach your account, the claim must be dismissed.

Make sure that you specify the exchange order number in this case – it will help the Coinumm administration solve the problem faster.

If you just do not like the service at Coinumm and you want to share your opinion – select the Comment feedback type.

Natalia

84.108.245.*

November 2, 2021, 14:14

Im from Israel , and its a little bit problematic to bye Crypto here.
I find Coinumm and those people is awsome, get all that i need in measures of an 20 minutes. Good, happy to find them

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Marinos Antoniou

62.152.24.*

October 8, 2021, 15:14

I make an exchange by using Sepa, suppose it will pass in cuople of days.
The next day after i did it, coinumm send me an letter that I need to provide a source of fund i send.Ok, i did it. 20 minutes after I get my crypto. Easy and without additional questions
Good.

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Jed Herman Herman

41.107.112.*

September 21, 2021, 14:56

Good and fast exchanger, there were no problems. Advised brother! I thought it would be harder to handle, I'm new to this!

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Kamil

93.94.146.*

August 18, 2021, 16:11

Work with Coinum around half of the year - got 0 question everything is good

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Alexandra Almaleh

31.154.45.*

August 14, 2021, 12:17

I made a few trades here, and coinumm also request source of funds.
I asked in chat what does it means - get explanation that if i make trade over some amount every company need to be sure about source where I get those money.
I spend at least an hour to read about that procedure in web - whole World works in such way
basically I need answer for 2 questions : How I Get those amount and how it was credited to my bank acc. No biggy - send statement + salary list. In a 10-15 minutes my crypto appears on my acc.
Now If someone asks me is it ok to provide such documents - yes totally ok. I got experience with big Crypto brokers and such process take more more greater time (It was necessary coz i want to trade with crypto) .
In conclusion: As a first reaction I also was angry, but after little investigation understood that its ok.
So if you need to exchange go here - without doubt!

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Rafael Mendez

37.120.142.*

August 9, 2021, 14:04

I asked in the chat before buying bitcoin what documents are required from me, they told me that i don't need to provide any addicional documents. After the company coinnum received my money on friday 06/08/2021, they asked me to provide the source of funds. I immediately provided the documents, after which they began to request other documents, because these did not fit, very strange becouse the document was ok. I sent bank statements, which again did not fit and they began to come up with new conditions so that i would provide a statement of credit funds, some of which i spent on investing in bitcoin. The company delays in answering, they answer for hours, they do not answer my questions, they do not help in any way and continue to ask me addicional documents. I bought bitcoins at the price of $39.000 Now the price is $45.500 I lost a lot of money because of this and they still require something and doesn't answer me for hours. I want to receive my bitcoins immediately or refund my money. I do not recommend this company to anyone, they are liers and asking you to send money and then putting on trouble with documents and asking for a commission for returning your money !

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Admin Coinumm

August 9, 2021, 23:26

Good evening, Rafael Mendez!

We have a standart package of documents for profile verification to make any exchange (you received this information in customer support chat). Additional requests can be made by Compliance division at any exchange according to company "KYC/AML" rules (https://coinumm.com/en/aml-policy) and "User agreement" (https://coinumm.com/en/user-agreement), which whom you agreed at registration moment. If you provided source of funds documents and received additional request to provide additional document that mean that your documents didn't contained source of used funds (it can be confirmed by company representatives replies on your letters). Reply on a e-mail happens within 24 hours (in your case it was more faster than 24 h), replies were provided according to company "User agreement" and you knew about that.
Refund (refund was made by your request and confirmation / it still could be completed if you would provided requested information) for your made order was made before that you left this feedback. Refund was made by same way as was used for payment (SEPA transfer). We are sure that soon you will receive your funds back.
Refund made according to company "Refund Policy" - https://coinumm.com/en/refund-policy

If you will have any questions, feel free, to contact us! (24/7 customer support chat is available on a website).

Best regards,
Coinumm Team

Rafael Mendez

August 10, 2021, 11:12

I went through all the verification and processed KYC before submitting the application and provided all the documents. I asked in advance what other documents I need to provide for my investment in the amount of 9.000 euros,you told me that no additional documents are needed. I asked about it twice. after receiving the funds, they began to request additional documents from me - so you lied to me. I provided sources of funds for 32.000 eur, although my investment is only 9.000 eur. The document was denied for some reason, then I provided two bank statements where my investment is displayed, but you again began to request additional documents I provided a statement of credit funds too, but again it did not fit you. You are cheating people, I lost a lot of money because I did not receive my bitcoins on time, why did you promis me that I can make a purchase without problems but when you receive my money you go invent new rules hiding behind your own conditions. and stop lying about 24 hours it is unacceptable when we are talking aout cryptocurrency exchange, any other exchanger responds instantly. I have to wait several hours for your answers while I am losing money, you are the worst cryptocurrency exchange service also you are cheating people
And don't hide behind your typical "User agreement"

Rafael Mendez

August 10, 2021, 11:25

Guys they stole ˆ540 !! Refund only ˆ 8460 ! It's incredible they are scammers why did you have them on your web ?

Admin Coinumm

August 10, 2021, 14:45

Hi, Rafael Mendez!

As we informed you before in previous message. Any action from company side was done according to company rules and you were informed about that in e-mail, before refund confirmation.
We are fully licensed/regulated cryptocurrency service and we need to follow AML/KYC procedures, according to that requests were done, if you are not agree with that, you could not make an exchange.
We are not "hiding" behind "User agreement" or any other policy, we are "following" rules of that policies which are not hidden (they are available for each potencial or existing customer). If customer is not agree with these policies, he cannot give an agreement at registration/exchange moment.
Please, just read carefully terms and policies with whom you agreed, before you activate again this dispute or provide any proofs of company violations.

Best regards,
Coinumm Team

Rafael Mendez

August 10, 2021, 15:12

You are scummers you robbed me 540 EUR for what ? You did not provide me any exchange services only asked me for documents more and more. I can proof everything a have all your messages and bank statement I sent ˆ 9000 and I receive only ˆ 8460.

Rafael Mendez

August 10, 2021, 17:58

I want my funds back, they took 540 euros from my transfer and didn't provide me exchange services

Admin BestChange.com

August 11, 2021, 21:55

Dear Rafael,

Thanks for waiting.

The exchanger answered us:
-------------------------------------------------- ----------------------------------------------------------------------------------------------- --------------------------------------------------------------
"Thank you for contacting us. We would like to provide you with more detailed information on your requested invoice" SP2108058887 ".
The user montaldani@yahoo.com made an exchange using the SEPA transfer method for a total of EUR 9000.
Upon receipt of these funds under the invoice "SP2108058887" to the company's current account, the Compliance department sent a request for additional documents / information regarding the source of the funds, due to the fact that there were suspicions that fraudulent actions could be committed in relation to this person.
The user provided documents that did not contain the source of the funds and did not answer the questions asked, but decided to take an aggressive position and start threatening by e-mail and in the support chat that he would leave negative reviews on BestChange (the client came to our site directly using a direct link / without referral).
The request was sent to the user in accordance with the following company policies (with which the user agreed at the time of registration / verification)
*) User Agreement - https://coinumm.com/ru/user-agreement
2.4. Identity verification. You agree to provide us with the information we request for identity verification purposes and to detect money laundering, terrorist financing, fraud or any other financial crime, and you authorize us to keep records of such information. You will need to complete certain verification procedures before you are allowed to use the Services. The information we request may include certain personal information
You authorize us to make inquiries, directly or through third parties, as we deem necessary to verify your identity or to protect you and / or us from fraud or other financial crime, and to take actions that we reasonably deem necessary based on the results of such inquiries.
3.1. By using the site, the Client confirms the complete legality of his activities. Client agrees that any attempt to exchange illegally obtained funds will be prosecuted or prosecuted to the fullest extent of the law.
3.3. Coinumm is committed to taking the necessary action to prevent attempted illegal trading, financial fraud and money laundering using the site's services.
3.11. The client guarantees that he is the owner or has a legal basis for disposing of the amounts used in his transactions.
*) AML Policy - https://coinumm.com/ru/aml-policy
*) Return Policy - https://coinumm.com/ru/refund-policy
In accordance with this policy, a refund was made (the user at the time of creating the application, agreed with this policy, and was also informed several times (even before confirming the cancellation of the invoice) that the refund will be made in accordance with this policy).
The client refused to provide documents and requested a refund, the actions were performed in accordance with the following paragraphs of the "Returns Policy"
3.1 In the event that Coinumm cancels an order when it has already received funds from a Client in respect of such an order, Coinumm, in accordance with applicable laws and regulations, will refund such funds to the Client minus the service fees payable for the transaction.
4. Upon the implementation of the Refund, all commission costs associated with the refund are withheld from the funds received from the Client and are equivalent to the following fees payable:
4.1. Fiat Refund Fee:
SEPA / SWIFT
Bank commission: varies according to the tariffs of each bank;
Company commission: 6%
5. Refunds will be made using the same payment method used to effect the exchange, after deducting any costs or expenses incurred by the Coinumm exchange service in relation to such transfer, including but not limited to any bank transfer fees, currency exchange fees and / or fees for processing payments.
6. Notwithstanding the foregoing, Coinumm reserves the right to cancel an order without any refund or reject any refund request if it suspects that the Client has or is involved in or is in any way involved in fraudulent or illegal activity.
9. Any commissions arising from the processing of Returns / Refunds shall be borne solely by the Client. Such fees will be deducted from the final Return / Refund amount.

Based on the information provided above, the refund was made minus the company's commission. 9000 EUR - 6% = 8460 EUR. Commission fees amounted to 540 EUR.
After making a refund to the client, the profile was suspended in accordance with the AML policy (the client did not provide the necessary documents to confirm the legality of the origin of the funds used for the exchange).

From our side, the user received detailed answers why the documents could not be accepted and what additionally needs to be provided for confirmation and to resolve the situation that has arisen.
All accusations of our company are not substantiated and the user cannot substantiate them with documents, which was indicated in the responses to his reviews.
If we need to provide any information, we will be happy to provide it upon your request."
-------------------------------------------------- ----------------------------------------------------------------------------------------------- --------------------------------------------------------------
No violations were found on the part of the exchange office.

Please stop duplicating claims and spam, otherwise you will be blocked from accessing comments on monitoring.

Best regards, BestChange administration.

Rafael Mendez

August 13, 2021, 14:01

Nice web. They robbed me 540ˆ making me lose my money and asking for more and more documents and you are support them incredible.
People the company is awful do not mare any exhcange there

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Kolov Sergei

2.55.84.*

August 3, 2021, 11:00

Didn't find anything wrong.
Everything is clear, transparent and fast.
Easy to understand interface.
They do not torment with verification, everything was done in 10 minutes.
Good

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Malyi Oleh

176.101.146.*

July 19, 2021, 14:38

A friend recommended this platform to me. He says that the guys work well, solve problems quickly. I had a small nuance with the wallet, but through support, I decided everything in 10 minutes, and this despite the fact that it was 3 in the morning!

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Anna Ilgovska

194.208.245.*

July 10, 2021, 11:07

I made a good deal with them, very fast exchange , will advice to friends

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