Coinumm exchanger
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Information from the exchanger administration
Coinumm is all about simplicity.
Leave feedback about the exchanger
Easy verification process gives you access to secure and fast access to buying, selling, swapping or sending digital assets. To stay ahead of the curve, we continuously improve existing products while expanding our scope to introduce new services. That is why in addition to accepting SEPA international bank transfers, our platform is also fully optimized for credit/debit cards for fiat currency payments for buying cryptocurrencies. Other
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Status: | active | Coinumm reviews: | 0/9 | |
Exchange rates: | 49 | Advanced Cash TS: | — | |
Reserve: | $1 015 608 | Perfect Money TS: | — | |
Age: | 3 years 4 months | WebMoney BL: | — | |
On BestChange: | 1 years 8 months | MyWOT rating: | 4.9 | |
Country: | ![]() |
Estonia | Forums: | — |
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Use this type of feedback only if you get no money from the Coinumm exchanger after it is due. When the funds from an exchange or refund operation reach your account, the claim must be dismissed. Make sure that you specify the exchange order number in this case – it will help the Coinumm administration solve the problem faster. If you just do not like the service at Coinumm and you want to share your opinion – select the Comment feedback type. |
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Admin Coinumm | September 12, 2022, 07:50 |
We appreciate your feedback!
Best regards,
Coinumm Team
I find Coinumm and those people is awsome, get all that i need in measures of an 20 minutes. Good, happy to find them
Admin Coinumm | November 17, 2021, 16:06 |
We appreciate your feedback!
Best regards,
Coinumm Team
The next day after i did it, coinumm send me an letter that I need to provide a source of fund i send.Ok, i did it. 20 minutes after I get my crypto. Easy and without additional questions
Good.
Admin Coinumm | October 12, 2021, 11:24 |
We appreciate your feedback!
Best regards,
Coinumm Team
Admin Coinumm | September 24, 2021, 06:24 |
We appreciate your feedback!
Best regards,
Coinumm Team
Admin Coinumm | August 19, 2021, 06:24 |
We appreciate your feedback!
Best regards,
Coinumm Team
I asked in chat what does it means - get explanation that if i make trade over some amount every company need to be sure about source where I get those money.
I spend at least an hour to read about that procedure in web - whole World works in such way
basically I need answer for 2 questions : How I Get those amount and how it was credited to my bank acc. No biggy - send statement + salary list. In a 10-15 minutes my crypto appears on my acc.
Now If someone asks me is it ok to provide such documents - yes totally ok. I got experience with big Crypto brokers and such process take more more greater time (It was necessary coz i want to trade with crypto) .
In conclusion: As a first reaction I also was angry, but after little investigation understood that its ok.
So if you need to exchange go here - without doubt!
Admin Coinumm | August 17, 2021, 07:38 |
We appreciate your feedback!
Best regards,
Coinumm Team
Admin Coinumm | August 9, 2021, 20:26 |
We have a standart package of documents for profile verification to make any exchange (you received this information in customer support chat). Additional requests can be made by Compliance division at any exchange according to company "KYC/AML" rules (https://coinumm.com/en/aml-policy) and "User agreement" (https://coinumm.com/en/user-agreement), which whom you agreed at registration moment. If you provided source of funds documents and received additional request to provide additional document that mean that your documents didn't contained source of used funds (it can be confirmed by company representatives replies on your letters). Reply on a e-mail happens within 24 hours (in your case it was more faster than 24 h), replies were provided according to company "User agreement" and you knew about that.
Refund (refund was made by your request and confirmation / it still could be completed if you would provided requested information) for your made order was made before that you left this feedback. Refund was made by same way as was used for payment (SEPA transfer). We are sure that soon you will receive your funds back.
Refund made according to company "Refund Policy" - https://coinumm.com/en/refund-policy
If you will have any questions, feel free, to contact us! (24/7 customer support chat is available on a website).
Best regards,
Coinumm Team
Rafael Mendez | August 10, 2021, 08:12 |
And don't hide behind your typical "User agreement"
Rafael Mendez | August 10, 2021, 08:25 |
Admin Coinumm | August 10, 2021, 11:45 |
As we informed you before in previous message. Any action from company side was done according to company rules and you were informed about that in e-mail, before refund confirmation.
We are fully licensed/regulated cryptocurrency service and we need to follow AML/KYC procedures, according to that requests were done, if you are not agree with that, you could not make an exchange.
We are not "hiding" behind "User agreement" or any other policy, we are "following" rules of that policies which are not hidden (they are available for each potencial or existing customer). If customer is not agree with these policies, he cannot give an agreement at registration/exchange moment.
Please, just read carefully terms and policies with whom you agreed, before you activate again this dispute or provide any proofs of company violations.
Best regards,
Coinumm Team
Rafael Mendez | August 10, 2021, 12:12 |
Rafael Mendez | August 10, 2021, 14:58 |
Admin BestChange.com | August 11, 2021, 18:55 |
Thanks for waiting.
The exchanger answered us:
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"Thank you for contacting us. We would like to provide you with more detailed information on your requested invoice" SP2108058887 ".
The user montaldani@yahoo.com made an exchange using the SEPA transfer method for a total of EUR 9000.
Upon receipt of these funds under the invoice "SP2108058887" to the company's current account, the Compliance department sent a request for additional documents / information regarding the source of the funds, due to the fact that there were suspicions that fraudulent actions could be committed in relation to this person.
The user provided documents that did not contain the source of the funds and did not answer the questions asked, but decided to take an aggressive position and start threatening by e-mail and in the support chat that he would leave negative reviews on BestChange (the client came to our site directly using a direct link / without referral).
The request was sent to the user in accordance with the following company policies (with which the user agreed at the time of registration / verification)
*) User Agreement - https://coinumm.com/ru/user-agreement
2.4. Identity verification. You agree to provide us with the information we request for identity verification purposes and to detect money laundering, terrorist financing, fraud or any other financial crime, and you authorize us to keep records of such information. You will need to complete certain verification procedures before you are allowed to use the Services. The information we request may include certain personal information
You authorize us to make inquiries, directly or through third parties, as we deem necessary to verify your identity or to protect you and / or us from fraud or other financial crime, and to take actions that we reasonably deem necessary based on the results of such inquiries.
3.1. By using the site, the Client confirms the complete legality of his activities. Client agrees that any attempt to exchange illegally obtained funds will be prosecuted or prosecuted to the fullest extent of the law.
3.3. Coinumm is committed to taking the necessary action to prevent attempted illegal trading, financial fraud and money laundering using the site's services.
3.11. The client guarantees that he is the owner or has a legal basis for disposing of the amounts used in his transactions.
*) AML Policy - https://coinumm.com/ru/aml-policy
*) Return Policy - https://coinumm.com/ru/refund-policy
In accordance with this policy, a refund was made (the user at the time of creating the application, agreed with this policy, and was also informed several times (even before confirming the cancellation of the invoice) that the refund will be made in accordance with this policy).
The client refused to provide documents and requested a refund, the actions were performed in accordance with the following paragraphs of the "Returns Policy"
3.1 In the event that Coinumm cancels an order when it has already received funds from a Client in respect of such an order, Coinumm, in accordance with applicable laws and regulations, will refund such funds to the Client minus the service fees payable for the transaction.
4. Upon the implementation of the Refund, all commission costs associated with the refund are withheld from the funds received from the Client and are equivalent to the following fees payable:
4.1. Fiat Refund Fee:
SEPA / SWIFT
Bank commission: varies according to the tariffs of each bank;
Company commission: 6%
5. Refunds will be made using the same payment method used to effect the exchange, after deducting any costs or expenses incurred by the Coinumm exchange service in relation to such transfer, including but not limited to any bank transfer fees, currency exchange fees and / or fees for processing payments.
6. Notwithstanding the foregoing, Coinumm reserves the right to cancel an order without any refund or reject any refund request if it suspects that the Client has or is involved in or is in any way involved in fraudulent or illegal activity.
9. Any commissions arising from the processing of Returns / Refunds shall be borne solely by the Client. Such fees will be deducted from the final Return / Refund amount.
Based on the information provided above, the refund was made minus the company's commission. 9000 EUR - 6% = 8460 EUR. Commission fees amounted to 540 EUR.
After making a refund to the client, the profile was suspended in accordance with the AML policy (the client did not provide the necessary documents to confirm the legality of the origin of the funds used for the exchange).
From our side, the user received detailed answers why the documents could not be accepted and what additionally needs to be provided for confirmation and to resolve the situation that has arisen.
All accusations of our company are not substantiated and the user cannot substantiate them with documents, which was indicated in the responses to his reviews.
If we need to provide any information, we will be happy to provide it upon your request."
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No violations were found on the part of the exchange office.
Please stop duplicating claims and spam, otherwise you will be blocked from accessing comments on monitoring.
Best regards, BestChange administration.
Rafael Mendez | August 13, 2021, 11:01 |
People the company is awful do not mare any exhcange there
Everything is clear, transparent and fast.
Easy to understand interface.
They do not torment with verification, everything was done in 10 minutes.
Good
Admin Coinumm | August 4, 2021, 09:27 |
We appreciate your feedback!
Best regards,
Coinumm Team
Admin Coinumm | July 19, 2021, 11:57 |
We appreciate your feedback!
Best regards,
Coinumm Team
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