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Best-Obmen exchanger
Go to the Best-Obmen site
Information from the exchanger administration
Best Obmen is an online service for exchanging cryptocurrencies and electronic assets. The site offers exchange options for over 22,200 active exchange rates.
Leave feedback about the exchanger
This service is designed for those who want to exchange quickly, securely, and at a favorable rate. At the time of writing, we offer 380 active currencies for exchange. We are proud to have been listed on BestChange monitoring for over 8 years. To ensure maximum security, we carefully analyze each transaction in accordance with international AML requirements. This allows us to guarantee the integrity of exchanges and the confidence in the protection of your funds. Customer support is available: Mon–Fri 9:00–23:00 (GMT+2), Sat–Sun 10:00–22:00 Other exchangers
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| Status: | active | Reviews: | 401 | ||
| Age: | 8 years 10 months | Financial claims: | 013 | ||
| On BestChange: | 8 years 6 months | Exchange rates: | 15 587 | ||
| Country: |  |
Reserve: | $399 731 245 | ||
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When creating a financial claim, please make sure that the exchange regulations specified on the website Best-Obmen have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:
Be sure to indicate the exchange order number. It will help the Best-Obmen administrator resolve the problem more quickly. If you didn't like the Best-Obmen's service and want to write about it, use the Comment review type. |
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Add a comment:
| Al |  |
212.104.215.* | March 25, 2026 10:43 |
Under review by the monitor's administration
Profanities and abusive language were removed by the monitor's administration
WARNING: Possible ***– best-obmen.io
I used this service for an exchange, and now it’s been over 4 days and I still haven’t received my money.
The workflow appears to be: at first, everything is fast, the operator responds, and they provide payment details (transfer to a private individual). After sending the funds, problems start.
In my case:
Money was sent via Revolut, and I provided a receipt as proof.
At the time of the transfer, the bank flagged the operation as suspicious and showed a warning (screenshot available).
When the bank asked who I was sending money to, I asked the exchanger, and they replied: “just say it’s a transfer to a friend.”
After that, the payment was sent.
Initially, they said: “waiting for funds to arrive.”
Then: “account blocked.”
Later, they asked me to cancel the payment, although the cancel button was no longer available.
Then they demanded additional documents (bank statement), even though the receipt had already been sent.
After a few days, they claimed the payment was “suspicious.”
They then requested video verification, documents, and confirmation that I had “voluntarily” transferred the money.
As of now, the money has neither been paid out nor returned.
I consider these actions an attempt to delay and avoid fulfilling their obligations. Red flags include:
Transfer to a private individual
Asking to indicate in the bank that it’s a “transfer to a friend”
Subsequent requests for videos and documents after the funds have been received
I also found similar reviews reporting the same situation, which suggests a systemic issue.
I do NOT recommend this exchanger. Be cautious.
I used this service for an exchange, and now it’s been over 4 days and I still haven’t received my money.
The workflow appears to be: at first, everything is fast, the operator responds, and they provide payment details (transfer to a private individual). After sending the funds, problems start.
In my case:
Money was sent via Revolut, and I provided a receipt as proof.
At the time of the transfer, the bank flagged the operation as suspicious and showed a warning (screenshot available).
When the bank asked who I was sending money to, I asked the exchanger, and they replied: “just say it’s a transfer to a friend.”
After that, the payment was sent.
Initially, they said: “waiting for funds to arrive.”
Then: “account blocked.”
Later, they asked me to cancel the payment, although the cancel button was no longer available.
Then they demanded additional documents (bank statement), even though the receipt had already been sent.
After a few days, they claimed the payment was “suspicious.”
They then requested video verification, documents, and confirmation that I had “voluntarily” transferred the money.
As of now, the money has neither been paid out nor returned.
I consider these actions an attempt to delay and avoid fulfilling their obligations. Red flags include:
Transfer to a private individual
Asking to indicate in the bank that it’s a “transfer to a friend”
Subsequent requests for videos and documents after the funds have been received
I also found similar reviews reporting the same situation, which suggests a systemic issue.
I do NOT recommend this exchanger. Be cautious.
| Best-Obmen admin | March 25, 2026 11:13 |
Hello Al, Please contact our technical support chat to resolve this issue, our specialists will provide you with the necessary assistance and guidance. We have also sent you an email with instructions. Once we receive the required information, we will be able to complete the exchange.
Claim solved
| Al | March 25, 2026 11:57 |
Hello,
I want to state with complete confidence that I acted in good faith and followed all instructions provided by your service. I transferred funds to the account details you provided and have already provided:
A full payment receipt confirming the transaction.
A screenshot showing that my bank flagged the transfer as suspicious, which is standard procedure when sending funds to an individual and does not indicate any wrongdoing on my part.
I will not provide additional bank statements, video verification, or any other personal information, as these requests are unnecessary, irrelevant, and were not part of your original instructions.
I formally demand the immediate completion of my exchange (request ***) and the funds being credited to my wallet, as originally requested. Any further delays are unacceptable.
Please note that all communications are documented. If this issue is not resolved promptly, I will escalate it to BestChange, the relevant consumer protection authorities, and publicly document the situation to ensure full accountability.
I expect clear confirmation of the transfer and a specific timeline for its completion as soon as possible.
I want to state with complete confidence that I acted in good faith and followed all instructions provided by your service. I transferred funds to the account details you provided and have already provided:
A full payment receipt confirming the transaction.
A screenshot showing that my bank flagged the transfer as suspicious, which is standard procedure when sending funds to an individual and does not indicate any wrongdoing on my part.
I will not provide additional bank statements, video verification, or any other personal information, as these requests are unnecessary, irrelevant, and were not part of your original instructions.
I formally demand the immediate completion of my exchange (request ***) and the funds being credited to my wallet, as originally requested. Any further delays are unacceptable.
Please note that all communications are documented. If this issue is not resolved promptly, I will escalate it to BestChange, the relevant consumer protection authorities, and publicly document the situation to ensure full accountability.
I expect clear confirmation of the transfer and a specific timeline for its completion as soon as possible.
| Al | March 25, 2026 13:32 |
Hello
15:58
Good afternoon! My name is Ruslan, I am a technical support operator, I am here to make your exchange a bit easier. How can I help you?
Ruslan
15:58
Do I need to go through verification
Or can I request the payment details
15:59
It all depends on which exchange option you choose
Ruslan
15:59
revolut-usdt
16:00
Verification is not required in this direction
Ruslan
16:00
Can I create a request and request the payment details?
16:01
However, please specify the country from which the transfer will be made, and whether you can make a transfer to card details?
Ruslan
16:02
Latvia
16:03
Also clarify, can you make payments only via IBAN or also via card?
Ruslan
16:03
5499567 request
both options
16:04
You
*** request
We see your request
In this exchange direction, the system works as follows. The request indicates that you need to contact the operator for the details. I am here, so in a few minutes I will send you the payment details to your email. After payment, you send us the full receipt in the chat, and after confirmation of receipt of funds to our account, the exchange continues. Then you need to wait 15–20 minutes, after which the funds will be credited to your wallet.
Within 6–9 minutes, the details will be sent to your email
Ruslan
Delivered
16:05
Thank you
16:12
We have sent you the details by email
Ruslan
16:12
Did not arrive
Just arrived
to the card number?
16:14
Yes, we sent you the card details
Ruslan
16:17
Please tell me, is everything working for you?
Ruslan
16:19
Now entering the data
16:20
Understood, we are waiting for the full payment receipt from you in the chat as a screenshot to continue the exchange
Ruslan
16:21
It asks for the country
16:21
***
16:21
***
16:25
Where is the first name and last name?
16:26
*** — first name *** — last name
Ruslan
16:30
One minute
16:36
Checking payment to a friend or family member
16:37
Select payment as a friend
Ruslan
16:38
Everything confirmed
16:38
Waiting for the full payment receipt from you in the chat as a screenshot to continue the exchange
Ruslan
16:44
Verification in progress
16:45
I need a few minutes to clarify information, please wait.
Ruslan
16:48
Could you please clarify: have you already clicked the "Check transfer" button?
Ruslan
16:50
Yes, and then the check started again
16:51
And, as I understand, the same menu appeared?
Ruslan
16:51
Waiting for confirmation
16:56
Done
16:56
Thank you, checking the credit and continuing the exchange
Ruslan
Delivered
16:56
Thank you
16:57
Since this is a transfer via Revolut, it may be slightly delayed, we are waiting
Ruslan
Delivered
17:06
Ok
17:11
Please clarify, was there no refund to your account, as we have not yet received the funds
Ruslan
17:13
No, there wasn’t
I had such a situation but the funds were still transferred
17:14
Understood, then we wait
Ruslan
17:20
17:21
I need a few minutes to clarify information, please wait.
Ruslan
17:23
We ask you to cancel the payment
Ruslan
17:27
The button has already disappeared
17:30
Your screenshots indicated that the payment could be canceled soon, and we ask you to do so
Ruslan
17:31
I just restarted the bank and the button is no longer there (
17:31
In your screenshot it indicated that the final answer would be available in 3 hours
Since the funds are frozen now
Ruslan
17:32
Yes, but the button is gone (
17:33
We ask you to wait until this time passes
Ok
Thank you
17:36
Thank you for contacting us! We are always happy to help. If you have additional questions, do not hesitate to contact us. Have a nice day!
Ruslan
20:05
Sent
20:06
Checking
Ruslan
Delivered
20:13
?
20:14
Please clarify, were you unable to cancel the payment?
Ruslan
20:17
No
Delivered
20:18
There was just a waiting period
20:19
I need a few minutes to clarify information, please wait.
Ruslan
20:20
Ok
Delivered
20:20
Money left the account
20:49
?
20:53
We apologize, but at the moment our account is blocked due to these funds. We asked to cancel this transaction, but it did not happen. We now need to resolve this situation with the bank so we can access the funds and make the payment to you. This will take some time. Please wait and we hope for your understanding
Ruslan
20:53
Very well
You asked to cancel the request, but the cancel button was not active, I warned you (
20:56
In this case, we now need to sort everything out and clarify with the bank. Also, we ask you to contact your bank support and find out why the button was inactive and everything else
Ruslan
20:57
Thank you for contacting us! We are always happy to help. If you have additional questions, do not hesitate to contact us. Have a nice evening!
Ruslan
20:57
How long should I wait?
20:58
Usually it takes 3 days, but we will try to resolve everything as quickly as possible
Ruslan
21:05
Cool exchange 3 days
21:07
Since banks don’t work in 5 minutes, we follow their regulations. We apologize for the inconvenience
Ruslan
21:08
It’s my first time having such a long exchange ((
21:09
We will do our best to speed up all stages on the bank’s side until the funds are unfrozen and paid to you
Ruslan
Delivered
21:23
21:25
Thank you for clarifying, however, at the moment we are negotiating with the bank on this issue; please wait and have a good evening
Ruslan
21.03.2026
09:50
Hello! Could you please tell me the status of my request?
09:52
Good afternoon! My name is Ruslan, I am a technical support operator, I am here to make your exchange a bit easier.
We apologize, but as I clarified yesterday, we need time to access the frozen funds. We are negotiating with the bank and finding out what is needed to resolve this situation as soon as possible
Ruslan
09:52
09:54
Please do not worry. These situations happen, we understand it is unpleasant and the exchange is delayed, but we are doing everything possible to fix the situation
Ruslan
Delivered
16:30
Could you please tell me if anything has been resolved?
16:32
European banks work very slowly on weekends; due to the situation, our account was blocked, we are doing everything possible to restore its activity and access the funds, but this is not easy, so please wait a little.
Ruslan
16:47
I know how banks in Europe work, for example, for me everything was resolved quickly, but with you it takes a long time, strange
16:49
Since our account was blocked when you transferred funds to us, we are doing everything possible to somehow get these funds and make a payment. And since it is now the weekend, European banks do not work as quickly as on weekdays
Ruslan
16:55
Ok, and if I do it again through your exchanger, will the same happen?
16:56
If the funds are sent from the same account as before, it may lead to blocking. However, if another account is used or funds come from a different source, everything should be fine
Ruslan
16:57
From the same bank
16:57
If from the same bank, but preferably from a different account, everything should be fine
Ruslan
17:47
Please provide your request ID
Ruslan
17:48
Thank you, and please clarify if you will transfer funds from a different account or the same one
Ruslan
17:50
Sorry, but we clarified: if you transfer from the same account, there is a possibility that our details and funds will be blocked again
Ruslan
17:51
We apologize, however, this does not depend on the amount, but on the source of funds and account history
Ruslan
22.03.2026
Delivered
09:34
Hello, could you please tell me the status of my exchange request and when the funds will be transferred to me?
09:37
Hello! My name is Vladislav, I am a chat support operator. Thank you for contacting us
We apologize for the delay, there were technical issues, please provide your request number
Vlad
Delivered
10:01
5499567
Vlad
We apologize for the delay, there were technical issues, please provide your request number
That’s a lot of technical issues)
10:12
We are clarifying information regarding your request.
Vlad
10:26
Thank you for waiting
According to your request, the funds you sent to our details were frozen, and we are trying to resolve it with the bank to issue a refund. At the moment, we are trying to contact the bank to esolve this as soon as possible, but unfortunately, on weekends banks work and respond much slower, so this must be taken into account. We are doing everything to resolve your request.
Vlad
11:14
I do not need a refund, I need them credited to the address I provided
11:15
You
I do not need a refund, I need them credited to the address I provided
Accepted, we will try to make a refund to your wallet.
Vlad
11:17
Ok, I just did other exchanges on other exchangers and the bank suspended my banking products, so it’s better to send to the WALLET
11:18
As soon as we can, we will clarify with you again just in case where to send the funds.
Vlad
11:18
Just please don’t forget
11:19
We will not forget, constantly checking the status of your request, and you can always contact us to clarify. We apologize for the inconvenience.
Vlad
11:20
Vlad
We will not forget, constantly checking the status of your request, and you can always contact us to clarify. We apologize for the inconvenience.
11:21
Thank you for contacting us, if you have any other questions – ask
Vlad
13:39
Do I constantly need to write to clarify the request or will you notify me?
13:40
You will be notified by email if you are not on our website, or you can leave your Telegram for communication, whichever is convenient.
Vlad
13:40
Ok, then I wait for notification by email
13:40
Accepted, please wait.
Could you please tell me if there is any information?
17:48
Clarifying information
Vlad
18:09
?
18:10
Thank you for waiting
Unfortunately, there is still no news.
Vlad
18:11
So when will this finally be resolved? (
We apologize, but we are trying to resolve this issue as quickly as possible for you.
Vlad
18:15
Vlad
We apologize, but we are trying to resolve this issue as quickly as possible for you.
Already the third day (
Soon it will be (
18:17
As already clarified, we are trying t
15:58
Good afternoon! My name is Ruslan, I am a technical support operator, I am here to make your exchange a bit easier. How can I help you?
Ruslan
15:58
Do I need to go through verification
Or can I request the payment details
15:59
It all depends on which exchange option you choose
Ruslan
15:59
revolut-usdt
16:00
Verification is not required in this direction
Ruslan
16:00
Can I create a request and request the payment details?
16:01
However, please specify the country from which the transfer will be made, and whether you can make a transfer to card details?
Ruslan
16:02
Latvia
16:03
Also clarify, can you make payments only via IBAN or also via card?
Ruslan
16:03
5499567 request
both options
16:04
You
*** request
We see your request
In this exchange direction, the system works as follows. The request indicates that you need to contact the operator for the details. I am here, so in a few minutes I will send you the payment details to your email. After payment, you send us the full receipt in the chat, and after confirmation of receipt of funds to our account, the exchange continues. Then you need to wait 15–20 minutes, after which the funds will be credited to your wallet.
Within 6–9 minutes, the details will be sent to your email
Ruslan
Delivered
16:05
Thank you
16:12
We have sent you the details by email
Ruslan
16:12
Did not arrive
Just arrived
to the card number?
16:14
Yes, we sent you the card details
Ruslan
16:17
Please tell me, is everything working for you?
Ruslan
16:19
Now entering the data
16:20
Understood, we are waiting for the full payment receipt from you in the chat as a screenshot to continue the exchange
Ruslan
16:21
It asks for the country
16:21
***
16:21
***
16:25
Where is the first name and last name?
16:26
*** — first name *** — last name
Ruslan
16:30
One minute
16:36
Checking payment to a friend or family member
16:37
Select payment as a friend
Ruslan
16:38
Everything confirmed
16:38
Waiting for the full payment receipt from you in the chat as a screenshot to continue the exchange
Ruslan
16:44
Verification in progress
16:45
I need a few minutes to clarify information, please wait.
Ruslan
16:48
Could you please clarify: have you already clicked the "Check transfer" button?
Ruslan
16:50
Yes, and then the check started again
16:51
And, as I understand, the same menu appeared?
Ruslan
16:51
Waiting for confirmation
16:56
Done
16:56
Thank you, checking the credit and continuing the exchange
Ruslan
Delivered
16:56
Thank you
16:57
Since this is a transfer via Revolut, it may be slightly delayed, we are waiting
Ruslan
Delivered
17:06
Ok
17:11
Please clarify, was there no refund to your account, as we have not yet received the funds
Ruslan
17:13
No, there wasn’t
I had such a situation but the funds were still transferred
17:14
Understood, then we wait
Ruslan
17:20
17:21
I need a few minutes to clarify information, please wait.
Ruslan
17:23
We ask you to cancel the payment
Ruslan
17:27
The button has already disappeared
17:30
Your screenshots indicated that the payment could be canceled soon, and we ask you to do so
Ruslan
17:31
I just restarted the bank and the button is no longer there (
17:31
In your screenshot it indicated that the final answer would be available in 3 hours
Since the funds are frozen now
Ruslan
17:32
Yes, but the button is gone (
17:33
We ask you to wait until this time passes
Ok
Thank you
17:36
Thank you for contacting us! We are always happy to help. If you have additional questions, do not hesitate to contact us. Have a nice day!
Ruslan
20:05
Sent
20:06
Checking
Ruslan
Delivered
20:13
?
20:14
Please clarify, were you unable to cancel the payment?
Ruslan
20:17
No
Delivered
20:18
There was just a waiting period
20:19
I need a few minutes to clarify information, please wait.
Ruslan
20:20
Ok
Delivered
20:20
Money left the account
20:49
?
20:53
We apologize, but at the moment our account is blocked due to these funds. We asked to cancel this transaction, but it did not happen. We now need to resolve this situation with the bank so we can access the funds and make the payment to you. This will take some time. Please wait and we hope for your understanding
Ruslan
20:53
Very well
You asked to cancel the request, but the cancel button was not active, I warned you (
20:56
In this case, we now need to sort everything out and clarify with the bank. Also, we ask you to contact your bank support and find out why the button was inactive and everything else
Ruslan
20:57
Thank you for contacting us! We are always happy to help. If you have additional questions, do not hesitate to contact us. Have a nice evening!
Ruslan
20:57
How long should I wait?
20:58
Usually it takes 3 days, but we will try to resolve everything as quickly as possible
Ruslan
21:05
Cool exchange 3 days
21:07
Since banks don’t work in 5 minutes, we follow their regulations. We apologize for the inconvenience
Ruslan
21:08
It’s my first time having such a long exchange ((
21:09
We will do our best to speed up all stages on the bank’s side until the funds are unfrozen and paid to you
Ruslan
Delivered
21:23
21:25
Thank you for clarifying, however, at the moment we are negotiating with the bank on this issue; please wait and have a good evening
Ruslan
21.03.2026
09:50
Hello! Could you please tell me the status of my request?
09:52
Good afternoon! My name is Ruslan, I am a technical support operator, I am here to make your exchange a bit easier.
We apologize, but as I clarified yesterday, we need time to access the frozen funds. We are negotiating with the bank and finding out what is needed to resolve this situation as soon as possible
Ruslan
09:52
09:54
Please do not worry. These situations happen, we understand it is unpleasant and the exchange is delayed, but we are doing everything possible to fix the situation
Ruslan
Delivered
16:30
Could you please tell me if anything has been resolved?
16:32
European banks work very slowly on weekends; due to the situation, our account was blocked, we are doing everything possible to restore its activity and access the funds, but this is not easy, so please wait a little.
Ruslan
16:47
I know how banks in Europe work, for example, for me everything was resolved quickly, but with you it takes a long time, strange
16:49
Since our account was blocked when you transferred funds to us, we are doing everything possible to somehow get these funds and make a payment. And since it is now the weekend, European banks do not work as quickly as on weekdays
Ruslan
16:55
Ok, and if I do it again through your exchanger, will the same happen?
16:56
If the funds are sent from the same account as before, it may lead to blocking. However, if another account is used or funds come from a different source, everything should be fine
Ruslan
16:57
From the same bank
16:57
If from the same bank, but preferably from a different account, everything should be fine
Ruslan
17:47
Please provide your request ID
Ruslan
17:48
Thank you, and please clarify if you will transfer funds from a different account or the same one
Ruslan
17:50
Sorry, but we clarified: if you transfer from the same account, there is a possibility that our details and funds will be blocked again
Ruslan
17:51
We apologize, however, this does not depend on the amount, but on the source of funds and account history
Ruslan
22.03.2026
Delivered
09:34
Hello, could you please tell me the status of my exchange request and when the funds will be transferred to me?
09:37
Hello! My name is Vladislav, I am a chat support operator. Thank you for contacting us
We apologize for the delay, there were technical issues, please provide your request number
Vlad
Delivered
10:01
5499567
Vlad
We apologize for the delay, there were technical issues, please provide your request number
That’s a lot of technical issues)
10:12
We are clarifying information regarding your request.
Vlad
10:26
Thank you for waiting
According to your request, the funds you sent to our details were frozen, and we are trying to resolve it with the bank to issue a refund. At the moment, we are trying to contact the bank to esolve this as soon as possible, but unfortunately, on weekends banks work and respond much slower, so this must be taken into account. We are doing everything to resolve your request.
Vlad
11:14
I do not need a refund, I need them credited to the address I provided
11:15
You
I do not need a refund, I need them credited to the address I provided
Accepted, we will try to make a refund to your wallet.
Vlad
11:17
Ok, I just did other exchanges on other exchangers and the bank suspended my banking products, so it’s better to send to the WALLET
11:18
As soon as we can, we will clarify with you again just in case where to send the funds.
Vlad
11:18
Just please don’t forget
11:19
We will not forget, constantly checking the status of your request, and you can always contact us to clarify. We apologize for the inconvenience.
Vlad
11:20
Vlad
We will not forget, constantly checking the status of your request, and you can always contact us to clarify. We apologize for the inconvenience.
11:21
Thank you for contacting us, if you have any other questions – ask
Vlad
13:39
Do I constantly need to write to clarify the request or will you notify me?
13:40
You will be notified by email if you are not on our website, or you can leave your Telegram for communication, whichever is convenient.
Vlad
13:40
Ok, then I wait for notification by email
13:40
Accepted, please wait.
Could you please tell me if there is any information?
17:48
Clarifying information
Vlad
18:09
?
18:10
Thank you for waiting
Unfortunately, there is still no news.
Vlad
18:11
So when will this finally be resolved? (
We apologize, but we are trying to resolve this issue as quickly as possible for you.
Vlad
18:15
Vlad
We apologize, but we are trying to resolve this issue as quickly as possible for you.
Already the third day (
Soon it will be (
18:17
As already clarified, we are trying t
| Al | March 25, 2026 13:37 |
Trying to resolve this issue as quickly as possible for you.
Already the third day (
Soon it will be (
18:17
As already clarified, we are trying to resolve the issue as quickly as possible.
Vlad
19:52
Yesterday I did an exchange and my bank was blocked, I resolved it within 1 hour, and with you it takes so long)
19:53
I understand your situation. In different banks and payment systems, verification times may differ. We are already dealing with your issue and trying to resolve it as quickly as possible
Vlad
23.03.2026
09:00
Hello
09:00
Greetings, thank you for contacting us! My name is Maria, I am a technical support operator.
How can I help you?
Maria
09:01
I would like to receive money from the exchange to the wallet I specified when creating the request
09:02
Please specify your request number
Maria
09:04
5499567
09:06
Clarifying information, please wait, this may take up to 10 minutes
Maria
09:13
I need more time to clarify information about your request, this may take 10–15 minutes, please wait
Maria
Delivered
09:14
Maria
I need more time to clarify information about your request, this may take 10–15 minutes, please wait
09:32
Thank you for waiting, I received the following information regarding your request situation. Unfortunately, at the moment we have not yet received clarification from the bank, as banks do not handle such situations on weekends, only on weekdays, we have left a request. Today during the day the bank specialist should handle our issue.
Maria
09:32
We are waiting for a response from the bank with information and instructions on what needs to be done to unblock the account, as the account is blocked and we do not have access to the funds to complete the exchange.
Please wait, today we should receive information from the bank and will notify you
Maria
09:33
I am constantly busy at work and come home late, so I ask: as soon as the issue is resolved on your side, please send the funds to my wallet, which was submitted when creating the request.
09:34
We understand, as soon as we have any updated information, we will notify you by the email from the request. If the situation is resolved without additional information from you, we will make the payment to the wallet specified in the request
Maria
09:35
Maria
We understand, as soon as we have any updated information, we will notify you by the email from the request. If the situation is resolved without additional information from you, we will make the payment to the wallet specified in the request
09:35
Thank you for your understanding and patience
Maria
09:39
If no additional assistance is required, thank you for contacting us — happy to assist. If you have additional questions, you can always contact us in the chat — we will be happy to help.
Maria
09:44
The main thing is to note that I am expecting the funds on my wallet
09:45
Noted
Maria
Delivered
09:45
Maria
Noted
12:52
Could you please tell me if there is any information?)
12:52
At the moment, unfortunately, there is still no updated information from the bank
Maria
12:53
Maria
At the moment, unfortunately, there is still no updated information from the bank
12:53
This situation is under our control, as soon as there is information, we will immediately inform you
Maria
12:54
Maria
This situation is under our control, as soon as there is information, we will immediately inform you
I hope this does not drag on for a month
12:55
We will do everything we can to resolve the issue as soon as possible
Maria
12:56
Maria
We will do everything we can to resolve the issue as soon as possible
Yesterday my bank was blocked on the weekend and literally unblocked in an hour, this is called a quick resolution
12:58
You
Yesterday my bank was blocked on the weekend and literally unblocked in an hour, this is called a quick resolution
Unfortunately, not all banks work equally fast, some banks’ technical support does not operate on weekends, sometimes support responds slowly. We cannot influence bank employees
Maria
13:01
We ask you to wait, we are doing everything possible
Maria
13:07
Thank you for contacting us. If there are more questions, feel free to contact us — we will be happy to help.
Maria
15:39
Could you please tell me if there is any information?
15:40
Hello! My name is Vladislav, I am a chat support operator. Thank you for contacting us
Clarifying information, please wait.
Vlad
15:40
Vlad
Clarifying information, please wait
15:57
?
15:58
We apologize for the long wait, still clarifying information. Unfortunately, we have not yet managed to contact the bank, as soon as something changes — we will inform you.
Vlad
15:59
This is not even funny anymore, the third day I cannot get my money to the wallet
16:39
With any bank the issue can be resolved, I have never heard that a bank does not respond for 3 days (
16:40
As we have already clarified, we are doing everything possible to resolve this case as soon as possible.
Vlad
16:59
I sent you evidence that the transfer was made, and from your side nothing, just wait?
17:01
17:03
We are very grateful that you provided evidence, it will help us resolve the problem faster, we are sorry that we make you wait so long, but we are trying to resolve the problem as quickly as possible.
Vlad
19:05
Third day, and zero result (((
19:06
We understand your frustration. It is in our interest to resolve this issue as soon as possible for you, we apologize for making you wait longer than desired.
Vlad
19:35
Judging by reviews, something tells me this will drag on for a month
19:39
We understand your concern. Your request is our priority and we are currently only handling your request, keeping it under control. As soon as there is information — we will immediately notify you and make the payment.
Vlad
19:44
Vlad
We understand your concern. Your request is our priority and we are currently only handling your request, keeping it under control. As soon as there is information — we will immediately notify you and make the payment.
To the.
Already the third day (
Soon it will be (
18:17
As already clarified, we are trying to resolve the issue as quickly as possible.
Vlad
19:52
Yesterday I did an exchange and my bank was blocked, I resolved it within 1 hour, and with you it takes so long)
19:53
I understand your situation. In different banks and payment systems, verification times may differ. We are already dealing with your issue and trying to resolve it as quickly as possible
Vlad
23.03.2026
09:00
Hello
09:00
Greetings, thank you for contacting us! My name is Maria, I am a technical support operator.
How can I help you?
Maria
09:01
I would like to receive money from the exchange to the wallet I specified when creating the request
09:02
Please specify your request number
Maria
09:04
5499567
09:06
Clarifying information, please wait, this may take up to 10 minutes
Maria
09:13
I need more time to clarify information about your request, this may take 10–15 minutes, please wait
Maria
Delivered
09:14
Maria
I need more time to clarify information about your request, this may take 10–15 minutes, please wait
09:32
Thank you for waiting, I received the following information regarding your request situation. Unfortunately, at the moment we have not yet received clarification from the bank, as banks do not handle such situations on weekends, only on weekdays, we have left a request. Today during the day the bank specialist should handle our issue.
Maria
09:32
We are waiting for a response from the bank with information and instructions on what needs to be done to unblock the account, as the account is blocked and we do not have access to the funds to complete the exchange.
Please wait, today we should receive information from the bank and will notify you
Maria
09:33
I am constantly busy at work and come home late, so I ask: as soon as the issue is resolved on your side, please send the funds to my wallet, which was submitted when creating the request.
09:34
We understand, as soon as we have any updated information, we will notify you by the email from the request. If the situation is resolved without additional information from you, we will make the payment to the wallet specified in the request
Maria
09:35
Maria
We understand, as soon as we have any updated information, we will notify you by the email from the request. If the situation is resolved without additional information from you, we will make the payment to the wallet specified in the request
09:35
Thank you for your understanding and patience
Maria
09:39
If no additional assistance is required, thank you for contacting us — happy to assist. If you have additional questions, you can always contact us in the chat — we will be happy to help.
Maria
09:44
The main thing is to note that I am expecting the funds on my wallet
09:45
Noted
Maria
Delivered
09:45
Maria
Noted
12:52
Could you please tell me if there is any information?)
12:52
At the moment, unfortunately, there is still no updated information from the bank
Maria
12:53
Maria
At the moment, unfortunately, there is still no updated information from the bank
12:53
This situation is under our control, as soon as there is information, we will immediately inform you
Maria
12:54
Maria
This situation is under our control, as soon as there is information, we will immediately inform you
I hope this does not drag on for a month
12:55
We will do everything we can to resolve the issue as soon as possible
Maria
12:56
Maria
We will do everything we can to resolve the issue as soon as possible
Yesterday my bank was blocked on the weekend and literally unblocked in an hour, this is called a quick resolution
12:58
You
Yesterday my bank was blocked on the weekend and literally unblocked in an hour, this is called a quick resolution
Unfortunately, not all banks work equally fast, some banks’ technical support does not operate on weekends, sometimes support responds slowly. We cannot influence bank employees
Maria
13:01
We ask you to wait, we are doing everything possible
Maria
13:07
Thank you for contacting us. If there are more questions, feel free to contact us — we will be happy to help.
Maria
15:39
Could you please tell me if there is any information?
15:40
Hello! My name is Vladislav, I am a chat support operator. Thank you for contacting us
Clarifying information, please wait.
Vlad
15:40
Vlad
Clarifying information, please wait
15:57
?
15:58
We apologize for the long wait, still clarifying information. Unfortunately, we have not yet managed to contact the bank, as soon as something changes — we will inform you.
Vlad
15:59
This is not even funny anymore, the third day I cannot get my money to the wallet
16:39
With any bank the issue can be resolved, I have never heard that a bank does not respond for 3 days (
16:40
As we have already clarified, we are doing everything possible to resolve this case as soon as possible.
Vlad
16:59
I sent you evidence that the transfer was made, and from your side nothing, just wait?
17:01
17:03
We are very grateful that you provided evidence, it will help us resolve the problem faster, we are sorry that we make you wait so long, but we are trying to resolve the problem as quickly as possible.
Vlad
19:05
Third day, and zero result (((
19:06
We understand your frustration. It is in our interest to resolve this issue as soon as possible for you, we apologize for making you wait longer than desired.
Vlad
19:35
Judging by reviews, something tells me this will drag on for a month
19:39
We understand your concern. Your request is our priority and we are currently only handling your request, keeping it under control. As soon as there is information — we will immediately notify you and make the payment.
Vlad
19:44
Vlad
We understand your concern. Your request is our priority and we are currently only handling your request, keeping it under control. As soon as there is information — we will immediately notify you and make the payment.
To the.
| Al | March 25, 2026 14:43 |
Hello!
I have provided all confirmation of the transfer: a PDF receipt and screenshots confirming payment. There should be no obstacles to completing the exchange on your part.
I demand that the exchange for request #5499567 be completed immediately and that the funds be credited to the wallet specified when creating the request.
Please provide a specific completion date no later than [specify a specific date, for example, 24 hours from receipt of the email].
If this request is ignored or further delays occur, I will be forced to:
File complaints on BestChange and other monitoring platforms.
Contact the relevant regulatory authorities to investigate the situation.
I expect a response confirming the transaction has been completed within the specified timeframe.
I have provided all confirmation of the transfer: a PDF receipt and screenshots confirming payment. There should be no obstacles to completing the exchange on your part.
I demand that the exchange for request #5499567 be completed immediately and that the funds be credited to the wallet specified when creating the request.
Please provide a specific completion date no later than [specify a specific date, for example, 24 hours from receipt of the email].
If this request is ignored or further delays occur, I will be forced to:
File complaints on BestChange and other monitoring platforms.
Contact the relevant regulatory authorities to investigate the situation.
I expect a response confirming the transaction has been completed within the specified timeframe.
| Al | March 27, 2026 17:49 |
Äîïîëíåíèå ê ïðåòåíçèè:
Íåñìîòðÿ íà óñòàíîâëåííûé ñðîê (äî âå÷åðà ÷åòâåðãà), îáìåí ïî çàÿâêå ¹5499567 äî íàñòîÿùåãî ìîìåíòà íå çàâåðø¸í. Ñðåäñòâà íà ìîé êîøåë¸ê íå ïîñòóïèëè.
Îáìåííûé ïóíêò íå ñâÿçàëñÿ ñî ìíîé è íå ïðåäîñòàâèë íèêàêîé êîíêðåòíîé èíôîðìàöèè ïî ñðîêàì âûïîëíåíèÿ îáÿçàòåëüñòâ.
Ñ÷èòàþ äàííóþ ñèòóàöèþ íàðóøåíèåì ðàíåå îáîçíà÷åííûõ ñðîêîâ è ïðîøó àäìèíèñòðàöèþ ïðèíÿòü ìåðû âîçäåéñòâèÿ ê îáìåííîìó ïóíêòó äëÿ ñêîðåéøåãî çàâåðøåíèÿ îáìåíà.
Íåñìîòðÿ íà óñòàíîâëåííûé ñðîê (äî âå÷åðà ÷åòâåðãà), îáìåí ïî çàÿâêå ¹5499567 äî íàñòîÿùåãî ìîìåíòà íå çàâåðø¸í. Ñðåäñòâà íà ìîé êîøåë¸ê íå ïîñòóïèëè.
Îáìåííûé ïóíêò íå ñâÿçàëñÿ ñî ìíîé è íå ïðåäîñòàâèë íèêàêîé êîíêðåòíîé èíôîðìàöèè ïî ñðîêàì âûïîëíåíèÿ îáÿçàòåëüñòâ.
Ñ÷èòàþ äàííóþ ñèòóàöèþ íàðóøåíèåì ðàíåå îáîçíà÷åííûõ ñðîêîâ è ïðîøó àäìèíèñòðàöèþ ïðèíÿòü ìåðû âîçäåéñòâèÿ ê îáìåííîìó ïóíêòó äëÿ ñêîðåéøåãî çàâåðøåíèÿ îáìåíà.
| Al | March 27, 2026 17:51 |
Addendum to the complaint:
Despite the stated deadline (Thursday evening), the exchange for request #5499567 has not yet been completed. The funds have not arrived in my wallet.
The exchange service has not contacted me or provided any specific information regarding the timeframe for fulfilling their obligations.
I consider this situation a violation of the previously stated deadlines and request that the administration take appropriate action against the exchange service to complete the exchange as quickly as possible.
Despite the stated deadline (Thursday evening), the exchange for request #5499567 has not yet been completed. The funds have not arrived in my wallet.
The exchange service has not contacted me or provided any specific information regarding the timeframe for fulfilling their obligations.
I consider this situation a violation of the previously stated deadlines and request that the administration take appropriate action against the exchange service to complete the exchange as quickly as possible.
Claim renewed
| Al | March 27, 2026 18:18 |
Addendum to the complaint:
According to a previously received response from the administration, the exchange service was given until Thursday evening to resolve the situation, with the possibility of taking enforcement action in the event of non-fulfillment of obligations.
This deadline has now expired, but the exchange for request #5499567 has not been completed, and the funds have not been transferred to my wallet.
The exchange service has not contacted me or provided any specific information regarding the resolution timeframe, indicating that the process is being delayed.
I have fulfilled all my obligations in full, and confirmation of the transfer has been provided.
I request that the administration take enforcement action against the exchange service in accordance with the previously stated conditions and facilitate the speedy completion of the exchange.
According to a previously received response from the administration, the exchange service was given until Thursday evening to resolve the situation, with the possibility of taking enforcement action in the event of non-fulfillment of obligations.
This deadline has now expired, but the exchange for request #5499567 has not been completed, and the funds have not been transferred to my wallet.
The exchange service has not contacted me or provided any specific information regarding the resolution timeframe, indicating that the process is being delayed.
I have fulfilled all my obligations in full, and confirmation of the transfer has been provided.
I request that the administration take enforcement action against the exchange service in accordance with the previously stated conditions and facilitate the speedy completion of the exchange.
| Best-Obmen admin | March 27, 2026 18:32 |
We sent you an email with instructions. Once we receive the required information, we will be able to complete the exchange.
Claim solved
| Al | March 27, 2026 18:43 |
In response to the exchange service's comment:
The exchange service is referring to a previously sent email and is repeatedly requesting information, despite the fact that I have already provided transfer confirmations and screenshots.
The new information requested is not directly related to this transaction and is excessive.
Please note that the established deadline for resolving the situation has already been exceeded, yet the exchange is still not completed.
I believe these actions are an attempt to delay the process. I request the administration to intervene and facilitate the completion of the exchange for request #5499567.
The exchange service is referring to a previously sent email and is repeatedly requesting information, despite the fact that I have already provided transfer confirmations and screenshots.
The new information requested is not directly related to this transaction and is excessive.
Please note that the established deadline for resolving the situation has already been exceeded, yet the exchange is still not completed.
I believe these actions are an attempt to delay the process. I request the administration to intervene and facilitate the completion of the exchange for request #5499567.
| Al | March 27, 2026 19:02 |
Urgent Intervention for Exchange Request #5499567
Best-Obmen exchange service is ignoring the established deadlines and continues to delay the exchange process for request #5499567.
I have provided all necessary transfer confirmations (receipts, screenshots, and correspondence) since the transaction began.
BestChange administration set a deadline of Thursday evening to resolve the situation. The exchange service has completely ignored this deadline and is not responding to my responses and confirmations.
The exchange service is repeatedly requesting additional information that is not directly related to this transaction and is redundant. I believe this is an attempt to artificially delay the process.
I request the BestChange administration to:
immediately intervene and demand completion of the exchange for request #5499567;
ensure the funds are credited to the cryptocurrency wallet I specified (USDT);
Apply disciplinary action to the exchange service if it continues to ignore its obligations and violate deadlines.
All evidence provided confirms the legitimacy and fact of the transfer. Any further requests from the exchange service for additional information are unjustified.
Please acknowledge receipt of this complaint and keep me informed of the actions taken.
Best-Obmen exchange service is ignoring the established deadlines and continues to delay the exchange process for request #5499567.
I have provided all necessary transfer confirmations (receipts, screenshots, and correspondence) since the transaction began.
BestChange administration set a deadline of Thursday evening to resolve the situation. The exchange service has completely ignored this deadline and is not responding to my responses and confirmations.
The exchange service is repeatedly requesting additional information that is not directly related to this transaction and is redundant. I believe this is an attempt to artificially delay the process.
I request the BestChange administration to:
immediately intervene and demand completion of the exchange for request #5499567;
ensure the funds are credited to the cryptocurrency wallet I specified (USDT);
Apply disciplinary action to the exchange service if it continues to ignore its obligations and violate deadlines.
All evidence provided confirms the legitimacy and fact of the transfer. Any further requests from the exchange service for additional information are unjustified.
Please acknowledge receipt of this complaint and keep me informed of the actions taken.
| Al | March 29, 2026 23:51 |
Additional statement to the complaint:
I would like to highlight important facts regarding this situation.
The transfer was made strictly using the details provided by the exchanger. Before sending the funds, I received a warning about a suspicious transaction. I immediately informed the exchanger in the chat, where I was advised to cancel the operation. However, at that moment the cancellation option was already unavailable, which I also immediately reported to the operator. I was then instructed to wait for the transaction to be processed.
After the transfer, it became clear that the recipient account (the exchanger’s drop account) was blocked by their bank. Therefore, the issue occurred entirely on the exchanger’s side and within their payment infrastructure. Resolving such issues is the responsibility of the exchanger and their recipient, not the client who has fully fulfilled all obligations.
On my side, all necessary proof has been provided, including the payment receipt, screenshots, and the full chat correspondence with the exchanger. Despite this, the exchanger refuses to complete the exchange and continues to request additional information that is not directly related to this transaction. I consider this unreasonable and view it as an attempt to delay the process.
Additionally, BestChange administration previously set a specific deadline to resolve this issue (until Thursday evening). This deadline was ignored by the exchanger:
the exchange has not been completed;
the funds have not been credited;
no confirmation of account unblocking has been provided.
Instead of fulfilling their obligations, the exchanger marked the issue as "resolved", which is not true and is misleading.
I also note that after submitting my complaint, I observed a sudden increase in positive reviews for this exchanger within a short period of time. This may indicate an attempt to artificially influence the service’s reputation and reduce the visibility of current issues.
Furthermore, after reviewing feedback on this platform, I found that similar cases have occurred before, including delays and non-payments, which suggests a systematic problem.
At this point, more than a week has passed, and I have neither received my funds nor any resolution.
I request the administration to:
take all the above facts into consideration;
review the actions of the exchanger, including potential manipulation of reviews;
apply appropriate measures;
ensure the completion of the exchange and credit the funds to my wallet as soon as possible.
I expect an actual resolution of this situation, not further delays.
I would like to highlight important facts regarding this situation.
The transfer was made strictly using the details provided by the exchanger. Before sending the funds, I received a warning about a suspicious transaction. I immediately informed the exchanger in the chat, where I was advised to cancel the operation. However, at that moment the cancellation option was already unavailable, which I also immediately reported to the operator. I was then instructed to wait for the transaction to be processed.
After the transfer, it became clear that the recipient account (the exchanger’s drop account) was blocked by their bank. Therefore, the issue occurred entirely on the exchanger’s side and within their payment infrastructure. Resolving such issues is the responsibility of the exchanger and their recipient, not the client who has fully fulfilled all obligations.
On my side, all necessary proof has been provided, including the payment receipt, screenshots, and the full chat correspondence with the exchanger. Despite this, the exchanger refuses to complete the exchange and continues to request additional information that is not directly related to this transaction. I consider this unreasonable and view it as an attempt to delay the process.
Additionally, BestChange administration previously set a specific deadline to resolve this issue (until Thursday evening). This deadline was ignored by the exchanger:
the exchange has not been completed;
the funds have not been credited;
no confirmation of account unblocking has been provided.
Instead of fulfilling their obligations, the exchanger marked the issue as "resolved", which is not true and is misleading.
I also note that after submitting my complaint, I observed a sudden increase in positive reviews for this exchanger within a short period of time. This may indicate an attempt to artificially influence the service’s reputation and reduce the visibility of current issues.
Furthermore, after reviewing feedback on this platform, I found that similar cases have occurred before, including delays and non-payments, which suggests a systematic problem.
At this point, more than a week has passed, and I have neither received my funds nor any resolution.
I request the administration to:
take all the above facts into consideration;
review the actions of the exchanger, including potential manipulation of reviews;
apply appropriate measures;
ensure the completion of the exchange and credit the funds to my wallet as soon as possible.
I expect an actual resolution of this situation, not further delays.
Claim renewed
| Best-Obmen admin | March 30, 2026 07:16 |
We require confirmation that you will make this payment voluntarily. Unfortunately, the screenshot of the receipt you provided earlier did not confirm the legitimacy of the payment. We understand that providing data may cause you inconvenience, but performance information is necessary for resolving these situations.
Claim solved
| Al | March 30, 2026 07:46 |
Additional statement:
The requests for “confirmation of voluntary payment”, video verification, and proof of financial capacity are unreasonable and should be required before the exchange is made, not after the funds have already been sent.
In my case, these requirements were introduced only after the transfer, which indicates an attempt to change the terms of the transaction retroactively and delay the process.
Moreover, at the moment of making the payment, I received a warning about a suspicious transaction and immediately informed you in the chat, providing the relevant screenshot. Despite this, you did not stop the process or inform me about any additional requirements. On the contrary, you instructed me to wait for the transaction to be completed.
After the transfer, it became clear that the recipient account (your drop account) was blocked by the bank. This clearly indicates that the issue is entirely on your side.
Additionally, after this situation, I successfully completed similar transfers through other exchangers, including transactions to Georgian bank accounts, without any additional requirements or issues.
This clearly proves that the problem is specifically related to your payment details and your receiving side, not to my actions or my bank.
Your attempts to request additional personal data after receiving the funds are considered an abuse and a deliberate delay of the process.
I reiterate:
all my obligations have been fully fulfilled;
there are no valid grounds to request any additional information.
I demand immediate fulfillment of your obligations and completion of the exchange without any further conditions.
If you continue to avoid fulfilling your obligations, this case will be escalated to maximum public exposure with all evidence and correspondence provided.
The requests for “confirmation of voluntary payment”, video verification, and proof of financial capacity are unreasonable and should be required before the exchange is made, not after the funds have already been sent.
In my case, these requirements were introduced only after the transfer, which indicates an attempt to change the terms of the transaction retroactively and delay the process.
Moreover, at the moment of making the payment, I received a warning about a suspicious transaction and immediately informed you in the chat, providing the relevant screenshot. Despite this, you did not stop the process or inform me about any additional requirements. On the contrary, you instructed me to wait for the transaction to be completed.
After the transfer, it became clear that the recipient account (your drop account) was blocked by the bank. This clearly indicates that the issue is entirely on your side.
Additionally, after this situation, I successfully completed similar transfers through other exchangers, including transactions to Georgian bank accounts, without any additional requirements or issues.
This clearly proves that the problem is specifically related to your payment details and your receiving side, not to my actions or my bank.
Your attempts to request additional personal data after receiving the funds are considered an abuse and a deliberate delay of the process.
I reiterate:
all my obligations have been fully fulfilled;
there are no valid grounds to request any additional information.
I demand immediate fulfillment of your obligations and completion of the exchange without any further conditions.
If you continue to avoid fulfilling your obligations, this case will be escalated to maximum public exposure with all evidence and correspondence provided.
Claim renewed
| Al | March 30, 2026 10:52 |
Addendum:
I consider your references to the "legitimacy of payment" to be unfounded. The transfer confirmations I provided were accepted by you at the initial stage and confirmed in correspondence. At that time, no comments or additional requests were received from you.
Only after the funds were transferred and a problem arose on your end did you begin requesting additional information, indicating an attempt to retroactively change the terms of the transaction.
I emphasize that any checks related to the receiving party must be carried out by you, as the transfer was made using the details you provided. The exchange service is solely responsible for the recipient and their account status.
The fact that the recipient's account was blocked by the bank further confirms that the problem arose on your end, and not due to my actions.
For my part, I have fully complied with all my obligations, and the transfer has been confirmed. Therefore, I consider any further requests for additional personal information to be unfounded and constitute a delay in the process. I demand immediate fulfillment of obligations and completion of the exchange without putting forward new conditions after the payment has been made.
I consider your references to the "legitimacy of payment" to be unfounded. The transfer confirmations I provided were accepted by you at the initial stage and confirmed in correspondence. At that time, no comments or additional requests were received from you.
Only after the funds were transferred and a problem arose on your end did you begin requesting additional information, indicating an attempt to retroactively change the terms of the transaction.
I emphasize that any checks related to the receiving party must be carried out by you, as the transfer was made using the details you provided. The exchange service is solely responsible for the recipient and their account status.
The fact that the recipient's account was blocked by the bank further confirms that the problem arose on your end, and not due to my actions.
For my part, I have fully complied with all my obligations, and the transfer has been confirmed. Therefore, I consider any further requests for additional personal information to be unfounded and constitute a delay in the process. I demand immediate fulfillment of obligations and completion of the exchange without putting forward new conditions after the payment has been made.
| Best-Obmen admin | March 30, 2026 14:04 |
We require confirmation that you will make this payment voluntarily. Unfortunately, the receipt screenshot you previously provided does not confirm the payment's legitimacy. We understand that providing this information may cause you inconvenience, but credit information is necessary to resolve such situations. We look forward to your email response to resolve the situation.
Claim solved
| Al | March 31, 2026 11:32 |
I hereby inform you that I consider the request for a video recording with access to the banking application to be unfounded and beyond the scope of the necessary verification.
Such demands were not made prior to the exchange and were only made after you received the funds, indicating a retroactive change to the terms of the transaction.
The payment was made personally, voluntarily, and strictly according to the details you provided. The transfer has been confirmed and previously accepted by you without any comments.
I would also like to point out that when the transfer was made, the bank's system flagged a suspicious transaction specifically for your details, which I immediately notified you of in the chat. Despite this, you did not stop the transaction.
I have fulfilled my payment obligation in full. Accordingly, I believe there are no grounds for requesting additional personal information not directly related to the transfer.
I am prepared to provide a PDF receipt as official proof of the payment. I decline the request for video access to the banking app.
I demand that you fulfill the obligations of the application and complete the exchange without any additional conditions.
Such demands were not made prior to the exchange and were only made after you received the funds, indicating a retroactive change to the terms of the transaction.
The payment was made personally, voluntarily, and strictly according to the details you provided. The transfer has been confirmed and previously accepted by you without any comments.
I would also like to point out that when the transfer was made, the bank's system flagged a suspicious transaction specifically for your details, which I immediately notified you of in the chat. Despite this, you did not stop the transaction.
I have fulfilled my payment obligation in full. Accordingly, I believe there are no grounds for requesting additional personal information not directly related to the transfer.
I am prepared to provide a PDF receipt as official proof of the payment. I decline the request for video access to the banking app.
I demand that you fulfill the obligations of the application and complete the exchange without any additional conditions.
Claim renewed
| Best-Obmen admin | March 31, 2026 12:03 |
Al, We need confirmation that you made this payment of your own accord and voluntarily. Please note once again that, unfortunately, the screenshot of the receipt you provided earlier did not confirm the legitimacy of the payment. We understand that providing this information may be inconvenient for you, but the information we requested via email is necessary to resolve this matter. Please provide the necessary information.
Claim solved
| Al | March 31, 2026 12:12 |
I consider your demands for confirmation of the "voluntary nature of the payment" to be unfounded under current AML/KYC procedures.
The payment was made by me personally, voluntarily, using the details provided by your service. The transfer has been confirmed and was previously accepted by you without any comments during the transaction.
Please note that, in accordance with generally accepted AML/KYC practices, verification of the client and the required data is conducted before the transaction is completed, not after the funds are received.
Additional demands made after the payment is completed indicate a retroactive change to the terms of the transaction and cannot be considered justified.
For my part, I am prepared to provide an official PDF receipt from the banking app containing all the necessary details and confirming the payment.
I consider this confirmation sufficient to verify the legitimacy of the transaction.
I demand that the obligations under the application be fulfilled and the exchange be completed without any new conditions being imposed after the payment has been made.
The payment was made by me personally, voluntarily, using the details provided by your service. The transfer has been confirmed and was previously accepted by you without any comments during the transaction.
Please note that, in accordance with generally accepted AML/KYC practices, verification of the client and the required data is conducted before the transaction is completed, not after the funds are received.
Additional demands made after the payment is completed indicate a retroactive change to the terms of the transaction and cannot be considered justified.
For my part, I am prepared to provide an official PDF receipt from the banking app containing all the necessary details and confirming the payment.
I consider this confirmation sufficient to verify the legitimacy of the transaction.
I demand that the obligations under the application be fulfilled and the exchange be completed without any new conditions being imposed after the payment has been made.
| Al | April 7, 2026 21:27 |
I would like to draw users' attention to the operation of this exchange service.
I made a transfer using the details provided, but the exchange was not completed. However, the exchange service initially accepted all payment confirmations without any issues.
Important: at the time of the transfer, my bank began an additional review of the transaction (where and to whom the funds were being sent). I immediately contacted the exchange service's support team, and they advised me to indicate that the transfer was being made "to a friend." I have saved this correspondence.
Also, when sending funds, the bank's system flagged a suspicious transaction using the details provided by the exchange service. I immediately notified the exchange service, but they did not stop the transaction.
After the funds were transferred, the recipient's account was blocked by the bank. This is a problem with the exchange service and their details.
Then, the process began to drag on:
additional demands were made after receiving the funds;
video access to the banking application was requested;
no specific information on the account status was provided. I would also like to point out that my bank's customer support specifically instructed me not to provide a video showing access to the banking app, as this information is requested by scammers.
The funds were sent on March 20, but the exchange has not yet been completed.
I believe the exchange service is attempting to delay the process and shift responsibility onto the client after the funds have been received.
I recommend users exercise caution with this service and take this experience into account before making an exchange.
I made a transfer using the details provided, but the exchange was not completed. However, the exchange service initially accepted all payment confirmations without any issues.
Important: at the time of the transfer, my bank began an additional review of the transaction (where and to whom the funds were being sent). I immediately contacted the exchange service's support team, and they advised me to indicate that the transfer was being made "to a friend." I have saved this correspondence.
Also, when sending funds, the bank's system flagged a suspicious transaction using the details provided by the exchange service. I immediately notified the exchange service, but they did not stop the transaction.
After the funds were transferred, the recipient's account was blocked by the bank. This is a problem with the exchange service and their details.
Then, the process began to drag on:
additional demands were made after receiving the funds;
video access to the banking application was requested;
no specific information on the account status was provided. I would also like to point out that my bank's customer support specifically instructed me not to provide a video showing access to the banking app, as this information is requested by scammers.
The funds were sent on March 20, but the exchange has not yet been completed.
I believe the exchange service is attempting to delay the process and shift responsibility onto the client after the funds have been received.
I recommend users exercise caution with this service and take this experience into account before making an exchange.
CommentRemove
| Reese | |
85.148.58.* | March 30, 2026 04:56 |
I use this service on a recommendation, excellent service.
0
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| Annabelle |  |
128.127.112.* | March 29, 2026 22:56 |
I had a lot of doubts when I first heard about this exchanger, but after my friend recommended it, I decided to try. Everything turned out to be great! I recommend it to everyone.
0
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| Alan | |
82.170.239.* | March 29, 2026 13:32 |
I managed to exchange crypto late at night; it was really fast.
0
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| Jaxson |  |
81.224.202.* | March 25, 2026 03:28 |
Easy to use, even for beginners.
0
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| User |  |
91.206.30.* | February 11, 2026 10:50 |
The exchange went smoothly and fast with no issues! USDT > CAD
Good exchange rate! Recommend.
Good exchange rate! Recommend.
0
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| Karson | |
83.177.241.* | February 8, 2026 10:29 |
Everything went smoothly and without any delays; great job).)
0
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| Juan |  |
147.136.252.* | February 6, 2026 08:01 |
I trust this exchanger because they have consistently demonstrated reliability and professionalism in every interaction.
0
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| Yasuki |  |
105.102.50.* | February 5, 2026 09:39 |
Wonderful exchange, no issues whatsoever, highly recommend.
0
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| Devin |  |
77.224.221.* | February 3, 2026 05:11 |
I was skeptical at first, but after several successful transactions, I can confidently say this service is reliable and secure.
0
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| Kevin | |
62.45.115.* | February 1, 2026 17:19 |
I depend on this service for their unwavering reliability in every transaction, ensuring a smooth and stress-free experience.
0
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| Malia | |
213.99.255.* | January 31, 2026 06:03 |
Everything went smoothly, I recommend it:)
0
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| Remy |  |
91.182.148.* | January 27, 2026 18:33 |
This is my favorite exchanger because of its reliability. I never have to worry about my transactions. This is important to me.
0
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| Phoenix |  |
86.17.154.* | January 27, 2026 17:48 |
The exchange rate is good, better than in some other places.
0
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| Allison |  |
83.31.187.* | January 14, 2026 16:18 |
Happy with the experience, will use again.
0
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| Juan | |
213.177.207.* | January 13, 2026 14:43 |
Fast and reliable, exactly what I expected.
0
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| Vincent |  |
109.113.6.* | January 13, 2026 07:55 |
No issues, process was simple and quick.
0
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| Greyson | |
91.182.128.* | January 11, 2026 05:53 |
Support replied quickly, solved my question within minutes.
0
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| Colton | |
94.255.242.* | January 10, 2026 02:58 |
Appreciate the transparency and speed provided here.
0
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| Gabriella |  |
176.180.158.* | January 7, 2026 01:27 |
Applied in the afternoon, funds arrived by evening.
0
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| Leah | |
91.232.195.* | January 6, 2026 12:50 |
Got my cash on monobank without any delay.
0
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| Cristian | |
82.77.158.* | January 5, 2026 22:47 |
Everything was simple, request took just a couple of minutes.
0
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| Wesley | |
185.113.98.* | January 5, 2026 14:08 |
Process worked exactly as advertised, very reliable.
0
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| Rowan | |
87.221.12.* | January 5, 2026 11:35 |
Order completed, support followed up with me.
0
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| Louis | |
86.125.183.* | January 4, 2026 01:42 |
Requests take very little time to finish.
0
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| Nico | |
81.196.119.* | January 2, 2026 01:03 |
No hidden conditions, everything transparent and clear.
0
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| Kaylee | |
83.248.183.* | December 31, 2025 07:27 |
The rate matched my calculation, no difference at payout, really liked that.
0
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| Leonardo | |
146.199.188.* | December 30, 2025 09:33 |
Returning here is always a positive experience.
0
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| Luna |  |
95.223.76.* | December 30, 2025 06:32 |
All fees included, got exactly what I expected.
0
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| Daniel | |
80.136.1.* | December 29, 2025 05:25 |
Already recommended to friends, they were also satisfied.
0
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| Mario | |
79.116.235.* | December 26, 2025 21:00 |
Support responds instantly, questions solved right away.
0
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| Roger | |
89.39.71.* | December 23, 2025 21:24 |
Easy to work with, process always quick.
0
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| Taylor | |
84.193.220.* | December 23, 2025 11:08 |
Money arrived on privatbank, the exchange went without any issues.
0
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| Paige | |
86.127.67.* | December 23, 2025 09:06 |
Money on my card, no extra steps needed.
0
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| Dallas | |
2.206.52.* | December 22, 2025 12:33 |
Surprised by efficiency each time I use.
0
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| Cyrus | |
89.238.18.* | December 20, 2025 21:27 |
Request was easy to complete, process ran smoothly.
0
CommentRemove
| Sergei | |
185.242.25.* | December 4, 2025 20:45 |
Personal data was removed by the monitor's administration
Under review by the monitor's administration
Withholding funds / Contradictory support statements.
I deposited USDT, the transaction is confirmed on the blockchain. Support first claimed "funds did not reach us", but immediately demanded extensive AML verification (ID, selfie, etc). This contradicts their claim that they didn't receive the money.
Despite my concerns, I have ALREADY provided the requested documents (Selfie with ID). However, the exchange continues to hold my funds and is stalling.
I demand an immediate refund of my USDT to the source address.
I deposited USDT, the transaction is confirmed on the blockchain. Support first claimed "funds did not reach us", but immediately demanded extensive AML verification (ID, selfie, etc). This contradicts their claim that they didn't receive the money.
Despite my concerns, I have ALREADY provided the requested documents (Selfie with ID). However, the exchange continues to hold my funds and is stalling.
I demand an immediate refund of my USDT to the source address.
| Sergei | December 4, 2025 20:57 |
Adding proof of transaction:
here is the transaction hash proving you received the funds 5 hours ago:
hash: ***
link: ***
the money is in your wallet. Refund immediately.
here is the transaction hash proving you received the funds 5 hours ago:
hash: ***
link: ***
the money is in your wallet. Refund immediately.
| Best-Obmen admin | December 4, 2025 22:40 |
Hello Sergei, The funds for this application were frozen during crediting because the transaction did not pass the AML check.
The coins are being held until a decision is made to unfreeze them.
The AML/KYC policy complies with global anti-money laundering practices. The exchange uses these procedures to comply with AML/KYC requirements, not to misuse customer data or misappropriate their funds.
You were made aware of this information before creating your application.
The data you provided to resolve this incident has been forwarded for review.
After the AML check has been successfully completed, we will notify you by email as specified in the application. Please wait.
The coins are being held until a decision is made to unfreeze them.
The AML/KYC policy complies with global anti-money laundering practices. The exchange uses these procedures to comply with AML/KYC requirements, not to misuse customer data or misappropriate their funds.
You were made aware of this information before creating your application.
The data you provided to resolve this incident has been forwarded for review.
After the AML check has been successfully completed, we will notify you by email as specified in the application. Please wait.
Claim solved
| Sergei | December 4, 2025 23:37 |
Reply regarding "3 days waiting period":
Support told me in the chat that I have to wait "up to 3 business days" because of some "provider".
I do not accept this delay for such a small amount ($350).
1. The source of funds is clear (P2P sale of digital goods/gaming items from FunPay), I sent you the screenshots via email as requested.
2. I sent you my ID and Selfie.
3. The funds are in YOUR wallet, not some "provider's".
There is nothing to check for 3 days. You are just stalling.
Refund my 348 USDT immediately to my address, and I will close this claim. I am not waiting 72 hours.
My address for refund (TRC20):
TPKKSEXzKYudigQqXUV822HZBUMf3BZjWq.
Support told me in the chat that I have to wait "up to 3 business days" because of some "provider".
I do not accept this delay for such a small amount ($350).
1. The source of funds is clear (P2P sale of digital goods/gaming items from FunPay), I sent you the screenshots via email as requested.
2. I sent you my ID and Selfie.
3. The funds are in YOUR wallet, not some "provider's".
There is nothing to check for 3 days. You are just stalling.
Refund my 348 USDT immediately to my address, and I will close this claim. I am not waiting 72 hours.
My address for refund (TRC20):
TPKKSEXzKYudigQqXUV822HZBUMf3BZjWq.
| Sergei | December 4, 2025 23:52 |
My address for refund (TRC20):
TPKKSEXzKYudigQqXUV822HZBUMf3BZjWq.
TPKKSEXzKYudigQqXUV822HZBUMf3BZjWq.
Claim renewed
| Best-Obmen admin | December 5, 2025 07:48 |
Sergei, Your transaction is considered high risk for our platform. You can find our AML policy on our website at https://best-obmen.io/politika-aml.
When you created your order, you confirmed your agreement with our terms and conditions. We have accepted the information you provided for review. Please wait for the materials to be reviewed and the AML verification procedure to be completed. We will notify you by email as soon as the procedure is complete. If you have any further questions, please contact our technical support chat. Our team will provide you with the necessary assistance.
When you created your order, you confirmed your agreement with our terms and conditions. We have accepted the information you provided for review. Please wait for the materials to be reviewed and the AML verification procedure to be completed. We will notify you by email as soon as the procedure is complete. If you have any further questions, please contact our technical support chat. Our team will provide you with the necessary assistance.
Claim solved
| Sergei | December 5, 2025 12:01 |
STOP marking this claim as solved!
I have NOT received my funds. The issue is NOT solved.
Regarding your AML policy:
My funds source is FunPay (Sale of gaming items/digital goods).
This is NOT "Darknet", NOT "Sanctions", and NOT "Terrorism".
It is a legitimate P2P transaction.
You have my documents (ID + Selfie). You have the source of funds proof.
You are holding my money ($350) without valid reason.
REFUND my USDT to the source address immediately.
Do not tell me to "wait" again. Refund now.
I have NOT received my funds. The issue is NOT solved.
Regarding your AML policy:
My funds source is FunPay (Sale of gaming items/digital goods).
This is NOT "Darknet", NOT "Sanctions", and NOT "Terrorism".
It is a legitimate P2P transaction.
You have my documents (ID + Selfie). You have the source of funds proof.
You are holding my money ($350) without valid reason.
REFUND my USDT to the source address immediately.
Do not tell me to "wait" again. Refund now.
Claim renewed
| Best-Obmen admin | December 5, 2025 16:26 |
Sergei, Your payment was automatically flagged as high-risk according to the AML filters of our platform. In such cases, the system blocks any operations with the funds — both payouts and refunds — until the full review is completed. This is not related to the amount or your identity, but solely to the technical rules of the AML module. By creating your order, you agreed to the exchange’s terms and AML policy.
At the moment, your documents (ID + selfie) have been received, and the proof of funds has been forwarded to the AML department. The review is currently in progress, and it is not possible to expedite or bypass it — this is a regulatory requirement and part of the terms you agreed to when creating your order.
We understand your concern and fully share it; however, legally, it is not possible to return the funds before the review is completed. As soon as the specialists complete the analysis, the decision will be immediately sent to the email address provided in your order.
At the moment, your documents (ID + selfie) have been received, and the proof of funds has been forwarded to the AML department. The review is currently in progress, and it is not possible to expedite or bypass it — this is a regulatory requirement and part of the terms you agreed to when creating your order.
We understand your concern and fully share it; however, legally, it is not possible to return the funds before the review is completed. As soon as the specialists complete the analysis, the decision will be immediately sent to the email address provided in your order.
Claim solved
| Sergei | December 5, 2025 16:31 |
STOP abusing the "Claim Solved" status!
I have NOT received my funds. Marking this as "Solved" when you are still holding my money is a violation of BestChange rules.
Regarding your reply:
1. "Technically not possible to refund" is a lie. You can send a transaction back to the source address at any moment. You choose not to.
2. The amount is insignificant ($350). Holding it for days under the guise of "High Risk AML" for a simple FunPay gamer transaction is ridiculous.
3. I have submitted ALL documents.
I will renew this claim every time you mark it as solved until I get my money.
Stop stalling and refund.
I have NOT received my funds. Marking this as "Solved" when you are still holding my money is a violation of BestChange rules.
Regarding your reply:
1. "Technically not possible to refund" is a lie. You can send a transaction back to the source address at any moment. You choose not to.
2. The amount is insignificant ($350). Holding it for days under the guise of "High Risk AML" for a simple FunPay gamer transaction is ridiculous.
3. I have submitted ALL documents.
I will renew this claim every time you mark it as solved until I get my money.
Stop stalling and refund.
Claim renewed
| Best-Obmen admin | December 5, 2025 21:00 |
Sergei, Your payment was automatically flagged as high-risk according to the AML filters of our platform. In such cases, the system blocks any operations with the funds — both payouts and refunds — until the full review is completed. This is not related to the amount or your identity, but solely to the technical rules of the AML module. By creating your order, you agreed to the exchange’s terms and AML policy.
At the moment, your documents (ID + selfie) have been received, and the proof of funds has been forwarded to the AML department. The review is currently in progress, and it is not possible to expedite or bypass it — this is a regulatory requirement and part of the terms you agreed to when creating your order.
We understand your concern and fully share it; however, legally, it is not possible to return the funds before the review is completed. As soon as the specialists complete the analysis, the decision will be immediately sent to the email address provided in your order.
At the moment, your documents (ID + selfie) have been received, and the proof of funds has been forwarded to the AML department. The review is currently in progress, and it is not possible to expedite or bypass it — this is a regulatory requirement and part of the terms you agreed to when creating your order.
We understand your concern and fully share it; however, legally, it is not possible to return the funds before the review is completed. As soon as the specialists complete the analysis, the decision will be immediately sent to the email address provided in your order.
Claim solved
| Sergei | December 5, 2025 21:14 |
BESTCHANGE ADMINS, PLEASE LOOK:
The exchanger is SPAMMING.
They just copy-pasted the EXACT same message at 00:00 as they did at 19:26.
They are ignoring my messages and abusing the "Claim Solved" button to hide this dispute.
I have NOT received funds.
I will renew this claim indefinitely until a real person handles this or refunds my money.
Refund address (TRC20):
TPKKSEXzKYudigQqXUV822HZBUMf3BZjWq.
The exchanger is SPAMMING.
They just copy-pasted the EXACT same message at 00:00 as they did at 19:26.
They are ignoring my messages and abusing the "Claim Solved" button to hide this dispute.
I have NOT received funds.
I will renew this claim indefinitely until a real person handles this or refunds my money.
Refund address (TRC20):
TPKKSEXzKYudigQqXUV822HZBUMf3BZjWq.
Claim renewed
| Best-Obmen admin | December 5, 2025 22:09 |
Dear customer, there is no dispute. You sent us dirty funds and they did not pass the AML check. Please wait until the check is complete and we will email you the result. We repeat that before the exchange, you accepted all the rules and agreed to our AML policy. We have no financial obligations to you, and your claim is unfounded, as we have not received your payment; it is currently frozen and under review.
Claim solved
| Sergei | December 5, 2025 22:12 |
Lies and contradictions again.
Read your own message.
You wrote: "we have not received your payment".
And immediately: "it is currently frozen".
How can you freeze money that you "did not receive"?
you are getting confused in your own lies.
1. Blockchain proves you received 348 usdt.
2. You admit you froze it.
3. Yet you claim you have "no financial obligations"?
my funds are not "dirty". Prove it. Source is funpay (gaming).
Stop marking this as solved. You have my money. Refund it.
Read your own message.
You wrote: "we have not received your payment".
And immediately: "it is currently frozen".
How can you freeze money that you "did not receive"?
you are getting confused in your own lies.
1. Blockchain proves you received 348 usdt.
2. You admit you froze it.
3. Yet you claim you have "no financial obligations"?
my funds are not "dirty". Prove it. Source is funpay (gaming).
Stop marking this as solved. You have my money. Refund it.
Claim renewed
| Best-Obmen admin | December 5, 2025 22:21 |
The payment wasn't credited to our account. To do so, we needed to provide the information we received and transmitted from you. Now we need time to review and unblock the payment. We don't need your money; as soon as we receive a response, we'll notify you and process the refund.
Claim solved
| Sergei | December 5, 2025 22:25 |
If you "don't need my money", then REFUND it right now.
I accept your promise to refund.
However, I will NOT mark this claim as "Solved" until the USDT is actually in my wallet.
Do not mark this as solved again.
As soon as I see the incoming transaction, I will remove this claim myself.
Waiting for the transfer to:
TPKKSEXzKYudigQqXUV822HZBUMf3BZjWq.
I accept your promise to refund.
However, I will NOT mark this claim as "Solved" until the USDT is actually in my wallet.
Do not mark this as solved again.
As soon as I see the incoming transaction, I will remove this claim myself.
Waiting for the transfer to:
TPKKSEXzKYudigQqXUV822HZBUMf3BZjWq.
Claim renewed
| Best-Obmen admin | December 5, 2025 22:27 |
As soon as we receive the funds unblocking, we will make a refund, at the moment this is not possible.
Claim solved
| Sergei | December 5, 2025 22:32 |
Money NOT received = Claim NOT solved.
I am waiting for the refund.
I will keep this claim ACTIVE (Red) until the funds appear in my wallet.
Do not mark it as "Solved" again while I am asleep.
See you in the morning.
I am waiting for the refund.
I will keep this claim ACTIVE (Red) until the funds appear in my wallet.
Do not mark it as "Solved" again while I am asleep.
See you in the morning.
Claim renewed
| Best-Obmen admin | December 5, 2025 22:36 |
As soon as we receive the funds unblocking, we will make a refund, at the moment this is not possible.
Claim solved
| Sergei | December 5, 2025 22:45 |
Admins please note: repeated spam & abuse.
The exchanger sends identical copy-pasted templates (see timestamps 01:27 and 01:36) and marks the claim as "solved" without solving the issue.
Funds have not been refunded.
The claim remains active.
The exchanger sends identical copy-pasted templates (see timestamps 01:27 and 01:36) and marks the claim as "solved" without solving the issue.
Funds have not been refunded.
The claim remains active.
Claim renewed
| Best-Obmen admin | December 7, 2025 12:14 |
Unfortunately, there is no result yet. As soon as we receive the funds unblocked, we will make a refund, which is currently not possible.
Claim solved
| Sergei | December 7, 2025 15:00 |
You wrote: "there is no result yet".
This means the issue is NOT SOLVED.
Why are you marking this claim as "Solved" again?
"Solved" means I have received my money. I have not.
The claim stays ACTIVE (Red) until the refund transaction is in the blockchain.
Do not hide the problem. Refund the money.
This means the issue is NOT SOLVED.
Why are you marking this claim as "Solved" again?
"Solved" means I have received my money. I have not.
The claim stays ACTIVE (Red) until the refund transaction is in the blockchain.
Do not hide the problem. Refund the money.
Claim renewed
| Best-Obmen admin | December 8, 2025 07:44 |
Sergei, Please wait while we review your materials. As soon as the AML procedure is complete, we will notify you of the result by email.
Claim solved
| Sergei | December 8, 2025 11:39 |
It is Monday. The deadline is up.
You write: "Please wait". This confirms the issue is NOT solved.
Why are you marking this claim as "Solved" again?
"Solved" means the money is returned. It is not.
I provided all documents days ago.
I will keep this claim ACTIVE (Red) until I receive the refund.
Refund to:
TPKKSEXzKYudigQqXUV822HZBUMf3BZjWq.
You write: "Please wait". This confirms the issue is NOT solved.
Why are you marking this claim as "Solved" again?
"Solved" means the money is returned. It is not.
I provided all documents days ago.
I will keep this claim ACTIVE (Red) until I receive the refund.
Refund to:
TPKKSEXzKYudigQqXUV822HZBUMf3BZjWq.
Claim renewed
| Best-Obmen admin | December 8, 2025 14:33 |
Sergei, Please be patient. We are trying to review your materials as a priority. We will contact you immediately with any updates.
Claim solved
| Sergei | December 8, 2025 15:23 |
"Please be patient" is NOT a solution.
"Reviewing as a priority" is NOT a solution.
You marked this claim as "Solved" again, but I still don't have my money.
The business day is over. You have held my funds for 4+ days.
I will keep this claim ACTIVE (Red) until the actual refund happens.
Stop hiding the problem.
"Reviewing as a priority" is NOT a solution.
You marked this claim as "Solved" again, but I still don't have my money.
The business day is over. You have held my funds for 4+ days.
I will keep this claim ACTIVE (Red) until the actual refund happens.
Stop hiding the problem.
Claim renewed
| Sergei | December 10, 2025 11:18 |
To bestchange administration:
please intervene. The exchanger is violating the rules.
It has been 6 days (since dec 4).
1. I provided all documents immediately.
2. The "3 business days" regulation has expired.
3. The exchanger has stopped responding and is illegally holding my funds ($350).
This is no longer an "aml check", this is theft.
I request that you exclude this exchanger from the listing until they refund my money.
I am not removing this claim.
please intervene. The exchanger is violating the rules.
It has been 6 days (since dec 4).
1. I provided all documents immediately.
2. The "3 business days" regulation has expired.
3. The exchanger has stopped responding and is illegally holding my funds ($350).
This is no longer an "aml check", this is theft.
I request that you exclude this exchanger from the listing until they refund my money.
I am not removing this claim.
| Best-Obmen admin | December 10, 2025 12:10 |
Sergei, We have sent an email to your address with updated information on this situation. Please check your email. We will await your reply by mail.
Claim solved
| Sergei | December 10, 2025 12:11 |
Received an email stating the refund is approved.
I sent my wallet address.
Waiting for the actual transaction.
Claim stays ACTIVE until funds are received.
I sent my wallet address.
Waiting for the actual transaction.
Claim stays ACTIVE until funds are received.
| Sergei | December 10, 2025 12:12 |
Claim stays ACTIVE until funds are received.
Claim renewed
| Sergei | December 10, 2025 12:31 |
Refund received on the 6th day.
Money was returned ONLY after persistent public complaints and administration intervention.
Support tried to close the ticket multiple times without paying.
Issue resolved, money is back. But I do not recommend this service due to the stress and delays.
Money was returned ONLY after persistent public complaints and administration intervention.
Support tried to close the ticket multiple times without paying.
Issue resolved, money is back. But I do not recommend this service due to the stress and delays.
Claim solved
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| Benjamin | |
91.177.184.* | December 7, 2025 12:33 |
Impressed by fast and accurate processing.
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| Luis | |
193.190.64.* | December 3, 2025 02:35 |
Haven’t had a single issue with this service.
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| Peter | |
109.137.213.* | November 29, 2025 21:00 |
Appreciate the honesty and fairness.
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| Micah | |
217.100.169.* | November 29, 2025 02:54 |
Request was handled quickly and without issue.
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| Kingston | |
37.35.229.* | November 22, 2025 23:25 |
Service reliable at any time.
0
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| Easton | |
79.45.92.* | November 22, 2025 00:19 |
Works steadily, results always on time.
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| Julius | |
77.164.80.* | November 20, 2025 23:16 |
Platform works flawlessly, no delays.
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| David | |
178.119.15.* | November 18, 2025 05:06 |
Request processed quickly, amount matched exactly.
0
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| Milo | |
85.57.75.* | November 18, 2025 03:56 |
Glad I used Best-Obmen, everything perfect.
0
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| Jeffery | |
151.177.22.* | November 16, 2025 01:56 |
Clear process even for first-time users.
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| Devin | |
89.79.147.* | November 15, 2025 04:45 |
Everything works fine, no delays or errors.
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| Devin | |
217.128.66.* | November 14, 2025 16:29 |
Using again and again, always satisfied.
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| Mitchell | |
84.184.195.* | November 4, 2025 07:10 |
Nothing negative to say here.
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| Milo | |
91.177.86.* | November 4, 2025 03:08 |
Support is responsive, always available.
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| Preston | |
81.230.194.* | November 3, 2025 07:51 |
Support processed request in minutes, very impressive speed.
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| Hugo | |
83.202.171.* | November 3, 2025 02:53 |
Works like clockwork, smooth and fast.
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| Jensen | |
217.83.192.* | November 2, 2025 01:31 |
Already recommended to friends, they were satisfied.
0
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Best-Obmen exchanger's most popular directions for the last 30 days: