Best-Obmen exchanger

Adding proof of transaction:
here is the transaction hash proving you received the funds 5 hours ago:
hash: ***
link: ***
the money is in your wallet. Refund immediately.

Hello Sergei, The funds for this application were frozen during crediting because the transaction did not pass the AML check.
The coins are being held until a decision is made to unfreeze them.
The AML/KYC policy complies with global anti-money laundering practices. The exchange uses these procedures to comply with AML/KYC requirements, not to misuse customer data or misappropriate their funds.
You were made aware of this information before creating your application.
The data you provided to resolve this incident has been forwarded for review.
After the AML check has been successfully completed, we will notify you by email as specified in the application. Please wait.

Reply regarding "3 days waiting period":

Support told me in the chat that I have to wait "up to 3 business days" because of some "provider".

I do not accept this delay for such a small amount ($350).

1. The source of funds is clear (P2P sale of digital goods/gaming items from FunPay), I sent you the screenshots via email as requested.
2. I sent you my ID and Selfie.
3. The funds are in YOUR wallet, not some "provider's".

There is nothing to check for 3 days. You are just stalling.
Refund my 348 USDT immediately to my address, and I will close this claim. I am not waiting 72 hours.

My address for refund (TRC20):
TPKKSEXzKYudigQqXUV822HZBUMf3BZjWq.

My address for refund (TRC20):
TPKKSEXzKYudigQqXUV822HZBUMf3BZjWq.

Sergei, Your transaction is considered high risk for our platform. You can find our AML policy on our website at https://best-obmen.io/politika-aml.
When you created your order, you confirmed your agreement with our terms and conditions. We have accepted the information you provided for review. Please wait for the materials to be reviewed and the AML verification procedure to be completed. We will notify you by email as soon as the procedure is complete. If you have any further questions, please contact our technical support chat. Our team will provide you with the necessary assistance.

STOP marking this claim as solved!

I have NOT received my funds. The issue is NOT solved.

Regarding your AML policy:
My funds source is FunPay (Sale of gaming items/digital goods).
This is NOT "Darknet", NOT "Sanctions", and NOT "Terrorism".
It is a legitimate P2P transaction.

You have my documents (ID + Selfie). You have the source of funds proof.
You are holding my money ($350) without valid reason.

REFUND my USDT to the source address immediately.
Do not tell me to "wait" again. Refund now.

Sergei, Your payment was automatically flagged as high-risk according to the AML filters of our platform. In such cases, the system blocks any operations with the funds — both payouts and refunds — until the full review is completed. This is not related to the amount or your identity, but solely to the technical rules of the AML module. By creating your order, you agreed to the exchange’s terms and AML policy.
At the moment, your documents (ID + selfie) have been received, and the proof of funds has been forwarded to the AML department. The review is currently in progress, and it is not possible to expedite or bypass it — this is a regulatory requirement and part of the terms you agreed to when creating your order.
We understand your concern and fully share it; however, legally, it is not possible to return the funds before the review is completed. As soon as the specialists complete the analysis, the decision will be immediately sent to the email address provided in your order.

STOP abusing the "Claim Solved" status!

I have NOT received my funds. Marking this as "Solved" when you are still holding my money is a violation of BestChange rules.

Regarding your reply:
1. "Technically not possible to refund" is a lie. You can send a transaction back to the source address at any moment. You choose not to.
2. The amount is insignificant ($350). Holding it for days under the guise of "High Risk AML" for a simple FunPay gamer transaction is ridiculous.
3. I have submitted ALL documents.

I will renew this claim every time you mark it as solved until I get my money.
Stop stalling and refund.

Sergei, Your payment was automatically flagged as high-risk according to the AML filters of our platform. In such cases, the system blocks any operations with the funds — both payouts and refunds — until the full review is completed. This is not related to the amount or your identity, but solely to the technical rules of the AML module. By creating your order, you agreed to the exchange’s terms and AML policy.
At the moment, your documents (ID + selfie) have been received, and the proof of funds has been forwarded to the AML department. The review is currently in progress, and it is not possible to expedite or bypass it — this is a regulatory requirement and part of the terms you agreed to when creating your order.
We understand your concern and fully share it; however, legally, it is not possible to return the funds before the review is completed. As soon as the specialists complete the analysis, the decision will be immediately sent to the email address provided in your order.

BESTCHANGE ADMINS, PLEASE LOOK:
The exchanger is SPAMMING.

They just copy-pasted the EXACT same message at 00:00 as they did at 19:26.
They are ignoring my messages and abusing the "Claim Solved" button to hide this dispute.

I have NOT received funds.
I will renew this claim indefinitely until a real person handles this or refunds my money.

Refund address (TRC20):
TPKKSEXzKYudigQqXUV822HZBUMf3BZjWq.

Dear customer, there is no dispute. You sent us dirty funds and they did not pass the AML check. Please wait until the check is complete and we will email you the result. We repeat that before the exchange, you accepted all the rules and agreed to our AML policy. We have no financial obligations to you, and your claim is unfounded, as we have not received your payment; it is currently frozen and under review.

Lies and contradictions again.

Read your own message.
You wrote: "we have not received your payment".
And immediately: "it is currently frozen".

How can you freeze money that you "did not receive"?
you are getting confused in your own lies.

1. Blockchain proves you received 348 usdt.
2. You admit you froze it.
3. Yet you claim you have "no financial obligations"?

my funds are not "dirty". Prove it. Source is funpay (gaming).
Stop marking this as solved. You have my money. Refund it.

The payment wasn't credited to our account. To do so, we needed to provide the information we received and transmitted from you. Now we need time to review and unblock the payment. We don't need your money; as soon as we receive a response, we'll notify you and process the refund.

If you "don't need my money", then REFUND it right now.

I accept your promise to refund.
However, I will NOT mark this claim as "Solved" until the USDT is actually in my wallet.

Do not mark this as solved again.
As soon as I see the incoming transaction, I will remove this claim myself.

Waiting for the transfer to:
TPKKSEXzKYudigQqXUV822HZBUMf3BZjWq.

As soon as we receive the funds unblocking, we will make a refund, at the moment this is not possible.

Money NOT received = Claim NOT solved.

I am waiting for the refund.
I will keep this claim ACTIVE (Red) until the funds appear in my wallet.

Do not mark it as "Solved" again while I am asleep.
See you in the morning.

As soon as we receive the funds unblocking, we will make a refund, at the moment this is not possible.

Admins please note: repeated spam & abuse.

The exchanger sends identical copy-pasted templates (see timestamps 01:27 and 01:36) and marks the claim as "solved" without solving the issue.
Funds have not been refunded.

The claim remains active.

Unfortunately, there is no result yet. As soon as we receive the funds unblocked, we will make a refund, which is currently not possible.

You wrote: "there is no result yet".
This means the issue is NOT SOLVED.

Why are you marking this claim as "Solved" again?
"Solved" means I have received my money. I have not.

The claim stays ACTIVE (Red) until the refund transaction is in the blockchain.
Do not hide the problem. Refund the money.

Sergei, Please wait while we review your materials. As soon as the AML procedure is complete, we will notify you of the result by email.

It is Monday. The deadline is up.

You write: "Please wait". This confirms the issue is NOT solved.
Why are you marking this claim as "Solved" again?
"Solved" means the money is returned. It is not.

I provided all documents days ago.
I will keep this claim ACTIVE (Red) until I receive the refund.

Refund to:
TPKKSEXzKYudigQqXUV822HZBUMf3BZjWq.

Sergei, Please be patient. We are trying to review your materials as a priority. We will contact you immediately with any updates.

"Please be patient" is NOT a solution.
"Reviewing as a priority" is NOT a solution.

You marked this claim as "Solved" again, but I still don't have my money.
The business day is over. You have held my funds for 4+ days.

I will keep this claim ACTIVE (Red) until the actual refund happens.
Stop hiding the problem.

To bestchange administration:
please intervene. The exchanger is violating the rules.

It has been 6 days (since dec 4).
1. I provided all documents immediately.
2. The "3 business days" regulation has expired.
3. The exchanger has stopped responding and is illegally holding my funds ($350).

This is no longer an "aml check", this is theft.
I request that you exclude this exchanger from the listing until they refund my money.
I am not removing this claim.

Sergei, We have sent an email to your address with updated information on this situation. Please check your email. We will await your reply by mail.

Received an email stating the refund is approved.
I sent my wallet address.
Waiting for the actual transaction.

Claim stays ACTIVE until funds are received.

Claim stays ACTIVE until funds are received.

Refund received on the 6th day.

Money was returned ONLY after persistent public complaints and administration intervention.
Support tried to close the ticket multiple times without paying.
Issue resolved, money is back. But I do not recommend this service due to the stress and delays.