MultiXchange exchanger

Hello David,
Hello, please write the application number that you had, or write to us on the website by going to our website from the bestchange website, and send us screenshots of the correspondence, we will check everything.

Hello Maxim,
Our site is currently undergoing technical work, after restoration we will definitely check your application. Please wait.

Ïðèøëî óâåäîìëåíèå î òîì, ÷òî çàÿâêà óäàëåíà, êàê ýòî ïîíèìàòü? Çàÿâêà îïëà÷åíà, ãäå äåíüãè?

Maxim, your application is already being processed, please expect it to be credited to your account soon. We apologize for the current situation. Thank you for your understanding!

Your request has been processed. Thank you for the exchange!

Hello Matteo,
Perhaps you misunderstood: your application is currently being processed by the bank and it is impossible to cancel it. You asked for a refund, which is possible if the bank cannot make the transfer. At the moment, you need to wait for the money to be credited to your card. If there is a refund, we will contact you

You are lying, the payment was supposedly “automatic” but after I placed the order it said “being processed by the operator”. How can an automatic process be processed manually? You don't even provide proof that the payment is in process. I request a refund.

Matteo, Our site is automatic and the transfer was sent immediately after we received your funds. When creating an application, you agreed to the exchange rules, which indicate the terms of crediting bank transfers. Wait for the receipt.

I will close the dispute when it is completed. I don't trust you now and you seem to be lying.

Matteo, You created an application on our website and paid for it yourself. On the website, you agreed to the exchange rules, which specify the TERMS for receiving transfers to a bank card. You need to wait up to 5 business days and if the funds do not arrive, write to us.

You are not honest. You do not pay for the order. I even realized now that you raised the min. transaction limit after I placed the order. You are making excuses to hold my money for 5 days. At the end of the 5th day you will probably say “payment failed” and issue a refund. I invite you to be honest. Give me my money back.

Matteo, When creating an application, you agreed to the rules of exchange, where everything is written regarding this situation. You need to wait! For our part, we are doing everything possible to resolve the situation as soon as possible

Stop lying and refund my money.

Matteo, We accuse us of lying, to confirm your words, provide evidence that we are lying.

1) When I placed the order, it said that the application was automatic, but after I placed the order, it switched to “being processed by the operator” mode.

2) Last night's min. transaction limit is different from today's limit. You intervened and raised the limit.

3) You have not provided any evidence that the payment is in process. I have not even received an e-mail from you until now. Although I wrote an e-mail, I did not receive any e-mail.

Matteo, 1) Provide a screenshot that the application was being processed by the operator and does this affect the confirmation of the transaction by the bank?
2) The exchange amount may change at the discretion of the site administration at any time, the important thing is that your application is being processed.
3) All letters are sent to clients, check the spam folder
None of this confirms your words that we are lying. Accordingly, you allow yourself to make groundless statements about us. We repeat: the transaction is being confirmed in the banking system. Please wait for the receipt or refund, we have already sent a ticket to cancel your operation.

You continue to lie persistently. So according to you, I am lying? Don't be ridiculous.

Matteo, At your request, the bank has cancelled the transaction. Please email us at [email protected] return address. The refund will be minus the return fee.

I sent you an email, please check it.

Matteo, we made a refund

Hello Alex Grant,
In accordance with the rules of our service, we do not process applications that have a high risk. You can check the wallet yourself using any AML verification method available to you. The operator described to you in the support chat what is required to return funds.

Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as DarkMarket, Sanctions, Enforcement action, or marked with other high-risk labels.

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.ru/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.