Information from the exchanger administration(own it?)
Changelly is a popular cryptocurrency exchange providing the ability to instantly and seamlessly exchange over 150 altcoins at the best market rate or buy BTC, ETH and BCH using a bank card.
Operating since 2015, Changelly has attracted over 2M users from around the world.
Changelly has 2 exchange features: fixed and floating rates. By choosing a floating rate feature, your funds are always converted at the best rate at the moment of your exchange. With fixed exchange rates, you always get what you see despite the market volatility!
Changelly reserves the right to apply the AML/KYC procedure to particular users, addresses and particular transactions of crypto assets. By accepting Changelly ToS, users agree to provide their identity documents
and proof of the origin of funds when necessary.
Should you have any questions about Changelly, please don't hesitate to contact us at firstname.lastname@example.org
You will receive an email for confirmation and managing your review
* Order number:
Please indicate your exchange order number
Use this type of feedback only if get no money from the Changelly exchanger after it is due. When the funds from an exchange or refund operation reach your account, the claim must be dismissed.
Make sure that you specify the exchange order number in this case – it will help the Changelly administration solve the problem faster.
If you just do not like the service at Changelly and you want to share your opinion – select the Comment feedback type.
Add a comment:
(October 19, 2020 | 12:43)
Despite some flaws during transactions, I am very pleased to use changelly.
Only here I manage to swap rare tokens in a short time. It is a pity that the exchange rate is not always very good, but it's bearable
(October 16, 2020 | 10:59)
Using Changelly for my transactions, I quickly dispelled all doubts that evoked various negative reviews that I met on the Internet. The exchange has shown its best side and continues to perform its functions and obligations for weeks regularly.
(October 15, 2020 | 10:53)
An exchange that adequately copes with its tasks, without compromising the safety of my coins. A big plus is the ability to fix the exchange rate to protect yourself from the jump in the exchange rate. The rest is excellent service.
(October 14, 2020 | 11:46)
I want to say that this is a superb site. It manages to combine things that are hard to imagine working together. The platform provides not only quick swaps but also takes a tiny commission for this ó only 0.25%.
Exchange rates are pretty good, so they can also be fixed for reliability. Inevitably, someone may experience malfunctions (although I havenít encountered one yet), but if you look at the whole picture, it will become clear that the pros significantly outweigh the cons.
(October 13, 2020 | 20:44)
Fake company exist just on the internet.
No phone, no addresses, no business licence, nothing...
Trying to steal my BTC hiding behind KYC procedure.
You think I violate your terms and policies? No problem, let's take our case to the Court.
You hold my money, because you think I'm a drug dealer willing to launder the money? No problem, let's contact Competent Authorities, take legal action.
But you have no right to take my money and didn't take legal action. My lawyer has already tried to contact your†"legal department", but was also ignored.
All my email to the "legal department" ignored, all my questions ignored. All email and requests from my lawyer ignored.
Any live contact
(October 13, 2020 | 16:34)
The DASH-BTC swap went smoothly. It was easy to understand the registration and platform interface. I was not charged a large fee, which also made me happy. The exchange looks like something you want to deal with.
(October 12, 2020 | 12:24)
I've made several transactions of DASH to BTC and so far everything is working fine. I will continue to use the service further and supplement the review if something suddenly goes wrong.
(October 9, 2020 | 18:24)
Sometimes I use Changelly to swap my ETH to BTC. I didn't notice any problems when using, the service works like a clock.
Jacque -Vadonon- Frey
(October 2, 2020 | 15:42)
The swap was very successful. This was the case when the delay in the transaction played into my hands, because the exchange rate changed in my favor, and therefore I received even more DASH than planned.
(October 1, 2020 | 11:22)
I swaped USDT20 to BTC quickly and in a short time. Excellent result. I am satisfied.
(September 23, 2020 | 09:15)
Initially, I was not going to write a review, but for all the time that I use changelly, the service never let me down and was extremely happy, so I decided to pay him the same anyway.
I use this exchange for about seven months. I decided to choose it, as basically, it is praised for the speed of transactions and low commission. The practice has shown that this is indeed the case, and the service rarely made me wait long for receiving funds for the wallet. Most often, I exchanged BTC to LTC or XMR. The KYC system, which is used to scare people at various forums, fortunately, passed me. From time to time, I contacted technical support, and there are really smart people sitting there who are not hard to help you.
After all the time that I spent using this service, I concluded for myself that this is a very reliable platform that you can trust.
(September 21, 2020 | 11:30)
My every swap was fast and smooth, the rates were pleasing. excellent service
(September 18, 2020 | 09:16)
The service works confidently and quickly. In those rare cases, when there are difficulties with transactions, the technical support team helps to deal with them in a short time. A responsible approach to protecting user transactions, which is worthy of respect.
(September 16, 2020 | 09:56)
It is very comfy that changelly has a mobile application that duplicates, probably, all the functionality of the web version. It is much more convenient for me to make swaps using a mobile phone than using a site. I can confidently say that the application has proved to be excellent. There is no feeling that this is just an appendage to the main site.
No, this is a full-fledged platform that carries key functionality, and all this is convenient and pleasant to use. Application developers can express my respect.
(September 15, 2020 | 08:41)
This is an awesome platform! I was able to get 12 ETH to my wallet in just 15 minutes! Definitely, I am now a regular customer
(September 14, 2020 | 07:29)
Simplicity and convenience as the slogan of this company. Intuitive interface, a minimum of troubles with registration, and quick swaps. Just great!
(September 11, 2020 | 10:05)
An excellent choice for those who don't like to wait. Fast registration and no less fast swap.
(September 10, 2020 | 09:03)
My 1.7 BTC was delayed for almost a week to test KYC. It made me nervous, but in the end, I submitted all the documents, and the transaction completed successfully.
(September 9, 2020 | 08:54)
Quite a good place to exchange small amounts of coins. Quickly and without further ado.
(September 8, 2020 | 10:18)
I mine RVN and sometimes I have to swap it for other coins. It turned out very handy, changelly can help with the swap of this currency. I do it infrequently, but for the entire time, I used the service I didn't notice any critical flaws and problems.
(September 7, 2020 | 09:53)
1. Good customer service.
2. You can fix the exchange rate if you are afraid of a jump in the rate.
3.The swaps themselves are pretty fast
(September 5, 2020 | 18:33)
Frankly, I thought many positive reviews were fakes. This service is too ideal, according to the authors of these statements. Well, it was my turn to contribute. To my surprise, many reviews really don't lie. I did some trial swaps (BTC to LTC, XRP to ETH and a couple of others) and they all went smoothly.
Yes, one of them was delayed for almost an hour, but there were no other problems. I wrote technical support about the delay in the transaction and they kept the situation under control. The answer was not lightning fast (as many like to write), but rather quick.
(September 4, 2020 | 13:30)
Hello, a month ago I passed the KYC checks and sent you all the proof of purchase of funds. But the chengelly agents ignore me! They steal money!
My email is AidanStevens@protonmail.com
(September 4, 2020 | 11:51)
It wasn't easy to find an exchange that would have such a comfortable and functional mobile application. Changely turned out to be just such an exchange. The application is nice to use, it runs smoothly.
I didn't notice any bugs for five months of use, but itís very convenient to communicate with technical support if you have questions.
(September 3, 2020 | 09:06)
One of the best features of the platform is fast swaps. For this alone, I am ready to use changelly on an ongoing basis. No more than 20 minutes per swap.
(September 2, 2020 | 11:39)
I bought LTC for euros. The commission was not the smallest, but the coins came quickly. I don't like to wait long, so five stars for the speed.
(September 1, 2020 | 10:40)
Despite the current troubled situation, these guys continue to consistently provide excellent service to their customers. Transactions are still as fast as before, and technical support is still ready to help at any time. That's why I love it!
(August 31, 2020 | 11:54)
A surprisingly comfy and functional mobile application. Great for a quick swap.
(August 28, 2020 | 07:48)
(August 27, 2020 | 08:59)
Due to my indiscretion, I sent my ETH without a tag and realized too late that I did. I immediately sent a message to the support team to try to resolve this issue, but they assured me that it was not worth the worry. In the end, all the savings got to my wallet after a couple of days, for which many thanks to the support team.