Changelly exchanger
Go to the Changelly site
Information from the exchanger administration
Changelly is a popular cryptocurrency exchange providing the ability to instantly and seamlessly exchange over 150 altcoins at the best market rate or buy BTC, ETH and BCH using a bank card.
Leave feedback about the exchanger
Operating since 2015, Changelly has attracted over 2M users from around the world. Changelly has 2 exchange features: fixed and floating rates. By choosing a floating rate feature, your funds are always converted at the best rate at the moment of your exchange. With fixed exchange rates, you always get what you see despite the market volatility! Changelly reserves the right to apply the AML/KYC procedure to particular users, addresses and particular transactions of crypto assets. By accepting Changelly ToS, users agree to provide their identity documents and proof of the origin of funds when necessary. Should you have any questions about Changelly, please don't hesitate to contact us at support@changelly.com Other
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Status: | active | Changelly reviews: | 0/248 | |
Exchange rates: | 272 | Advanced Cash TS: | — | |
Reserve: | $3 866 822 | Perfect Money TS: | — | |
Age: | 5 years 9 months | WebMoney BL: | — | |
On BestChange: | 3 years 6 months | MyWOT rating: | 3.0 | |
Country: | ![]() |
Russia | Forums: | — |
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Use this type of feedback only if get no money from the Changelly exchanger after it is due. When the funds from an exchange or refund operation reach your account, the claim must be dismissed. Make sure that you specify the exchange order number in this case – it will help the Changelly administration solve the problem faster. If you just do not like the service at Changelly and you want to share your opinion – select the Comment feedback type. |
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Admin Changelly | (December 29, 2020 | 21:12) |
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
No phone, no addresses, no business licence, nothing...
Trying to steal my BTC hiding behind KYC procedure.
You think I violate your terms and policies? No problem, let's take our case to the Court.
You hold my money, because you think I'm a drug dealer willing to launder the money? No problem, let's contact Competent Authorities, take legal action.
But you have no right to take my money and didn't take legal action. My lawyer has already tried to contact your "legal department", but was also ignored.
All my email to the "legal department" ignored, all my questions ignored. All email and requests from my lawyer ignored.
Admin Changelly | (December 28, 2020 | 12:29) |
We are sorry that this situation is causing you stress and anxiety.
Your transaction has been put on hold due to KYC check.
Our service abides by the law; therefore, we do our best to ensure that no illegal funds go through our platform to mitigate risks of money laundering. We implemented the AML/KYC procedure to protect customers, and it is only applied to transactions flagged by our risk scoring system. This procedure allows us to confirm that you are a law-abiding individual or corporation.
Please note that before going through with their transaction, each user has to agree to our Terms of Use, which have a section dedicated to our KYC/AML policy. It is a requirement for the exchange to be carried out.
According to our security team, you still haven't provided all the necessary documents. Unfortunately, we won't be able to assist you until you provide all documents needed. You still can re-upload the documents in your account.
Keep it up guys!
Admin Changelly | (December 28, 2020 | 12:29) |
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
Admin Changelly | (December 15, 2020 | 19:41) |
Our service abides by the law, therefore we do our best to ensure that no illegal funds go through our platform to mitigate risks of money laundering. We implemented the AML/KYC procedure to protect customers, and it is only applied to transactions flagged by our risk scoring system. This procedure allows us to confirm that you are a law-abiding individual or corporation.
Please note that before going through with their transaction, each user has to agree to our Terms of Use, which have a section dedicated to our KYC/AML policy. It is a requirement for the exchange to be carried out.
Once you complete the verification, the funds will be returned to you at the rate you confirmed when initiating the transaction. You will also be whitelisted and won’t have to go through the whole process again.
Admin Changelly | (December 18, 2020 | 08:47) |
Since you agreed with our terms, you must provide the docs when necessary.
Unfortunately, we won't be able to assist you until you provide the necessary docs to us.
Admin Changelly | (December 10, 2020 | 18:03) |
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
Admin Changelly | (December 9, 2020 | 23:17) |
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
Admin Changelly | (December 8, 2020 | 12:59) |
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
Admin Changelly | (December 4, 2020 | 13:35) |
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
Admin Changelly | (November 30, 2020 | 18:51) |
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
Admin Changelly | (November 30, 2020 | 17:07) |
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
Admin Changelly | (November 30, 2020 | 16:33) |
We're sorry to hear about your transaction.
Our service abides by the law, therefore we do our best to ensure that no illegal funds go through our platform to mitigate risks of money laundering. We implemented the AML/KYC procedure to protect customers, and it is only applied to transactions flagged by our risk scoring system. This procedure allows us to confirm that you are a law-abiding individual or corporation. Generally, this procedure is implemented for 0,01% of all transactions on Changelly.
Since you agreed with our terms, you must provide the docs when necessary. Unfortunately, we won't be able to assist you until you provide the necessary docs to us.
Kindly note that KYC isn’t applied out of the blue. We strive to protect our users from fraudulent and scam activities in the crypto space, so we have a risk scoring system that is able to spot suspicious activity. If a transaction is flagged by the system, it is put on hold and the user is asked to pass the AML & KYC verification. We know it can be stressful and irritating, but please understand that KYC is one of the best measures available to combat fraud. It is also widely used by other crypto services.
Ïðèêðûâàÿñü ÊÓÑ âîðóþò âàøè äåíüãè, ðàññêàçûâàþò ñêàçêè î íåêóñòîäèàëüíîñòè, î òîì ÷òî ó íèõ íåò äîñòóïà ê äåíüãàì êëèåíòîâ - ôèã òàì, ïðîâåðüòå â áëîê÷åéí åêñïëîðåðå àäðåñ íà êîòîðûé îòïðàâèëè ìîíåòû, èõ òàì óæå íåò.
Ïîçèòèâíûå îòçûâû øòàìïóþò ñàìè, äëÿ ýòîãî íèêàêèõ ïðîâåðîê íå íóæíî. Õîòèòå óçíàòü ïðàâäó - çàãóãëèòå, óçíàåòå ìíîãî íîâîãî.
Äåíüãè íå âîçâðàùàþò, íà àäðåñå êóäà èõ îòïðàâëÿë, ìîèõ áèòêîèíîâ óæå íåò. Ïîýòîìó è íå âîçâðàùàþò, òàê êàê óæå íå÷åãî âîçâðàùàòü
Admin Changelly | (November 26, 2020 | 17:40) |
We are sorry that this situation is causing you stress and anxiety. Could you please specify your transaction ID so we could check your matter?
Admin Changelly | (November 25, 2020 | 19:02) |
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
Admin Changelly | (November 25, 2020 | 13:10) |
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
Admin Changelly | (November 20, 2020 | 18:53) |
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
Admin Changelly | (November 20, 2020 | 11:51) |
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
Admin Changelly | (November 19, 2020 | 13:15) |
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
Admin Changelly | (November 16, 2020 | 17:18) |
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
but it have not an office, an company, etc. i must send photo my IT to froud mans
i want not exchange with u, return crypto to my wallet
User | (November 13, 2020 | 13:50) |
please, help me return my money from this scan exchanger!
i want not make exchange, i want only return my money
Admin Changelly | (November 13, 2020 | 15:33) |
We are sorry that this situation is causing you stress and anxiety.
Your transaction has been put on hold due to KYC check.
Our service abides by the law; therefore we do our best to ensure that no illegal funds go through our platform to mitigate risks of money laundering. We implemented the AML/KYC procedure to protect customers, and it is only applied to transactions flagged by our risk scoring system. This procedure allows us to confirm that you are a law-abiding individual or corporation.
Please note that before going through with their transaction, each user has to agree to our Terms of Use, which have a section dedicated to our KYC/AML policy. It is a requirement for the exchange to be carried out.
Please contact our security team for further assistance via their security@changelly.com mail.
User | (November 13, 2020 | 19:55) |
i want not exchange with your scam exchanger.
return money to my wallet & close trade
your aml&kyc only in exchange, in my situation i want not exchange with u
User | (November 13, 2020 | 19:58) |
this exchanger are scam, they not answer on my mails & want not return my money
help me plz
Admin Changelly | (November 16, 2020 | 13:56) |
User | (November 21, 2020 | 13:07) |
claim updated.
money i not get
i send new mail to u
Admin Changelly | (November 23, 2020 | 15:32) |
Admin Changelly | (November 16, 2020 | 17:17) |
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
Check the history bad reviews of this website in 2017 2018 2019 !!!
This website is a!!!
Google this website , you will know this website a lot of people !!!
[adminstration of monitoring has deleted offensive words]
Admin Changelly | (November 12, 2020 | 23:52) |
We're sorry to hear about what happened with your transaction. Could you please specify your transaction ID so we could check the matter and help you out?
Admin Changelly | (November 11, 2020 | 13:07) |
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
Admin Changelly | (November 9, 2020 | 12:02) |
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
Admin Changelly | (November 9, 2020 | 12:02) |
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
Admin Changelly | (November 6, 2020 | 15:00) |
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions
Admin Changelly | (November 3, 2020 | 11:05) |
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
Admin Changelly | (October 26, 2020 | 18:27) |
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
Admin Changelly | (October 22, 2020 | 13:02) |
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
Admin Changelly | (October 21, 2020 | 13:48) |
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
Only here I manage to swap rare tokens in a short time. It is a pity that the exchange rate is not always very good, but it's bearable
Admin Changelly | (October 19, 2020 | 14:37) |
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
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