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Changelly exchangerunavailable
Go to the Changelly site
Information from the exchanger administration
Changelly is a popular cryptocurrency exchange providing the ability to instantly and seamlessly exchange over 130 altcoins at the best market rate or buy BTC, ETH and BCH using a bank card.
Leave feedback about the exchanger
Based in Malta and operating since 2015, Changelly has attracted over 2M users from around the world. Currently, the service processes more than 15K transactions daily with a monthly turnover of around 60K BTC. Other
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| WebMoney BL: | – | Changelly reviews: | |||
| Perfect Money TS: | – | BestChange: | 0/7 | view | |
| Reserve: | – | WMID: | – | ||
| Age: | 3 years 8 months | MyWOT: | 0/0 | view | |
| Country: |  |
Netherlands | |||
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Use this type of feedback only if get no money from the Changelly exchanger after it is due. When the funds from an exchange or refund operation reach your account, the claim must be dismissed. Make sure that you specify the exchange request number in this case – it will help the Changelly administration solve the problem faster. If you just do not like the service at Changelly and you want to share your opinion – select the Comment feedback type. |
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Add a comment:
| Valentin |  |
188.226.104.* | (November 16, 2018 | 23:36) |
The exchange from yesterday has not been completed. Support responds to the mail - wait. More than 24 hours have passed and when the exchange is finally executed it is not clear. Exchange made from the site coinpayments.
| Valentin | (November 19, 2018 | 14:14) |
It's all over. The first time I come across such an exchanger. I am engaged in an exchange myself the fifth year. I always have everything on my websites. So you guys can not work. Ugliness.
Claim cancelled
| Admin Changelly | (November 19, 2018 | 14:16) |
Hello, Valentin!
It is a bit tricky to understand what happened with your transaction without having either Changelly transaction ID or the hash. Please provide this data to us so we could look into the issue and assist you. We are so sorry for all inconveniences caused. Unfortunately, sometimes technical issues could give rise to delays in payments and more often these delays do not depend on us. As soon as we face any problem, our engineers are dealing with it without a break to fix it in the near time.
Looking forward to your reply!
Changelly team.
It is a bit tricky to understand what happened with your transaction without having either Changelly transaction ID or the hash. Please provide this data to us so we could look into the issue and assist you. We are so sorry for all inconveniences caused. Unfortunately, sometimes technical issues could give rise to delays in payments and more often these delays do not depend on us. As soon as we face any problem, our engineers are dealing with it without a break to fix it in the near time.
Looking forward to your reply!
Changelly team.
Claim renewed
| Admin Changelly | (November 19, 2018 | 14:17) |
Hello, Valentin!
It is a bit tricky to understand what happened with your transaction without having either Changelly transaction ID or the hash. Please provide this data to us so we could look into the issue and assist you. We are so sorry for all inconveniences caused. Unfortunately, sometimes technical issues could give rise to delays in payments and more often these delays do not depend on us. As soon as we face any problem, our engineers are dealing with it without a break to fix it in the near time.
Looking forward to your reply!
Changelly team.
It is a bit tricky to understand what happened with your transaction without having either Changelly transaction ID or the hash. Please provide this data to us so we could look into the issue and assist you. We are so sorry for all inconveniences caused. Unfortunately, sometimes technical issues could give rise to delays in payments and more often these delays do not depend on us. As soon as we face any problem, our engineers are dealing with it without a break to fix it in the near time.
Looking forward to your reply!
Changelly team.
Claim cancelled
CommentRemove
| Przemo |  |
151.80.248.* | (November 16, 2018 | 18:10) |
Beware of this scamming website. Very poor customer service and they will take Your money and just say to You please wait two weeks. So many messages about this scam platform. SCAM BEWARE
| Admin Changelly | (November 19, 2018 | 14:09) |
Hello, Przemo!
Please take into consideration that the issue has occurred due to the fact that you sent your funds as an ETH contract payment. We don't accept Ethereum from smart contracts and therefore, we have the special warning at the confirmation stage. Please check https://imgur.com/a/b9rhPaI. Nevertheless, we are ready to refund your coins but this process takes a while as we have so many requests for this type of issue so we deal with them in the order of the queue. Please don't worry and be sure that your funds will be delivered as soon as possible.
Please take into consideration that the issue has occurred due to the fact that you sent your funds as an ETH contract payment. We don't accept Ethereum from smart contracts and therefore, we have the special warning at the confirmation stage. Please check https://imgur.com/a/b9rhPaI. Nevertheless, we are ready to refund your coins but this process takes a while as we have so many requests for this type of issue so we deal with them in the order of the queue. Please don't worry and be sure that your funds will be delivered as soon as possible.
Claim cancelled
CommentRemove
| Yuri |  |
193.83.206.* | (November 6, 2018 | 14:19) |
I have 2 exchange j5lubd8r5b8prerj mqv0r0nb29rqeqqa, BTC to DASH.
I send them all documents, but i wait my exchange 24 hours.
And support dnt respond me.
I send them all documents, but i wait my exchange 24 hours.
And support dnt respond me.
| Admin Changelly | (November 6, 2018 | 17:27) |
Hello, Yuri!
We apologize for this delay and the inconvenience caused. According to our database, you documents were successfully verified on our end so your account is white-listed that means that you can exchange any amount anytime without extra check. At the moment, your funds are being sent to your DASH wallet so that they should be delivered in the nearest time. In order to investigate the issue with the delay in response and to eliminate it, could you please specify when and what way (via email/via a live chat) you contacted our support team?
Looking forward to your reply!
Sincerely,
Changelly team.
We apologize for this delay and the inconvenience caused. According to our database, you documents were successfully verified on our end so your account is white-listed that means that you can exchange any amount anytime without extra check. At the moment, your funds are being sent to your DASH wallet so that they should be delivered in the nearest time. In order to investigate the issue with the delay in response and to eliminate it, could you please specify when and what way (via email/via a live chat) you contacted our support team?
Looking forward to your reply!
Sincerely,
Changelly team.
Claim cancelled
CommentRemove
| Robert |  |
58.173.107.* | (October 29, 2018 | 04:55) |
Very user friendly system and a hassle free transfer. highly reccomended.
| Admin Changelly | (October 29, 2018 | 12:05) |
Hello, Robert!
We'd like to thank you for sharing your experience with us! Stay with Changelly and enjoy seamless swaps on our service!
We'd like to thank you for sharing your experience with us! Stay with Changelly and enjoy seamless swaps on our service!
CommentRemove
| Team |  |
105.189.160.* | (October 17, 2018 | 02:43) |
Hello,
Please check my ID 669004.
I made a change on your system, i sent you usdt (on your adress 1DLkDgcg1v27d9oJRCss7fQuBeYzapz1dj) in order to send me bitcoin but untill now i didn't receive my funds. It's unormal to take all this time even if that the operation is confirmed and this the proof on blockchain usdt (https://omniexplorer.info/address/1DLkDgcg1v27d9oJRCss7fQuBeYzapz1dj)
txid of the operation is https://omniexplorer.info/tx/53a9444f8a41d3e0d2ea0554ba1fa676dc4bebfe59d610f1f8f031a40bd6f277.
send me my funds on the adress of bitcoin that i gave you.
thank you
Please check my ID 669004.
I made a change on your system, i sent you usdt (on your adress 1DLkDgcg1v27d9oJRCss7fQuBeYzapz1dj) in order to send me bitcoin but untill now i didn't receive my funds. It's unormal to take all this time even if that the operation is confirmed and this the proof on blockchain usdt (https://omniexplorer.info/address/1DLkDgcg1v27d9oJRCss7fQuBeYzapz1dj)
txid of the operation is https://omniexplorer.info/tx/53a9444f8a41d3e0d2ea0554ba1fa676dc4bebfe59d610f1f8f031a40bd6f277.
send me my funds on the adress of bitcoin that i gave you.
thank you
| Admin Changelly | (October 17, 2018 | 15:58) |
Hello, Team!
Hello, Team!
Our team has already contacted you regarding your transaction. Please follow instructions that were sent in the email so that your operation can be completed.
Sincerely,
Changelly team
Hello, Team!
Our team has already contacted you regarding your transaction. Please follow instructions that were sent in the email so that your operation can be completed.
Sincerely,
Changelly team
Claim cancelled
CommentRemove
| Adam |  |
70.39.109.* | (August 15, 2018 | 21:31) |
Very slow services, my payment got 8 confirmed then my exchange execute, don't recommend this for person how need money asap.
| Admin Changelly | (August 16, 2018 | 13:31) |
Hello, Adam!
Could you please provide us with your Changelly transaction ID so we could find out what happened with your transaction? Please take into consideration that a number of confirmations may vary in accordance with different cryptocurrencies. Unfortunately, we cannot exchange your funds in any way before we receive them from you. Once your transaction is confirmed in a network, your coins are exchanged instantly at the best rate available at the moment of conversion.
Could you please provide us with your Changelly transaction ID so we could find out what happened with your transaction? Please take into consideration that a number of confirmations may vary in accordance with different cryptocurrencies. Unfortunately, we cannot exchange your funds in any way before we receive them from you. Once your transaction is confirmed in a network, your coins are exchanged instantly at the best rate available at the moment of conversion.
CommentRemove
| Manson2075 |  |
185.220.101.* | (July 27, 2018 | 19:59) |
They cancel the transaction after receiving the payment.
They do not return the money and they only tell you to wait. 3 days have passed waiting.
Do not trust this changer.
They do not return the money and they only tell you to wait. 3 days have passed waiting.
Do not trust this changer.
| Admin Changelly | (July 30, 2018 | 12:14) |
Hello, Manson2075!
We apologize for this delay and the inconvenience caused! Our team had fixed the issue with XMR broadcasting so your funds were successfully reimbursed and delivered to your wallet. Here is the proving hash: https://xmrchain.net/tx/014d885ae31559f768e0c6a2bf3b67217f90546f16d5ede104a4842f29145538. Please kindly check your wallet.
We apologize for this delay and the inconvenience caused! Our team had fixed the issue with XMR broadcasting so your funds were successfully reimbursed and delivered to your wallet. Here is the proving hash: https://xmrchain.net/tx/014d885ae31559f768e0c6a2bf3b67217f90546f16d5ede104a4842f29145538. Please kindly check your wallet.
Claim cancelled
CommentRemove
| Khaled maruf |  |
42.0.4.* | (July 26, 2018 | 23:52) |
First time i made an exchange. And they gave me address where I sent minimum litecoin to exchange btc. After sending the amount to the address I confirmed that I made payment. But afterwards I saw another address to give them. And payment twice. It was not my fault. It's their system problem.
| Admin Changelly | (July 27, 2018 | 12:22) |
Hello, Khaled maruf!
We've looked into your transaction and discovered that it was successfully completed on our end. In case you erroneously sent your funds to our wallet once again, please contact our support team, provide them with the hash of your second payment so we could refund your coins.
Also, it will be useful for further investigation if you could provide us with addresses where your coins were sent and also specify the stage when you saw another address. By the way, here is the exemplary transaction that may serve as a guide - > https://changelly.com/blog/how-to-exchange-btc-to-ltc/
We are looking forward to your reply!
We've looked into your transaction and discovered that it was successfully completed on our end. In case you erroneously sent your funds to our wallet once again, please contact our support team, provide them with the hash of your second payment so we could refund your coins.
Also, it will be useful for further investigation if you could provide us with addresses where your coins were sent and also specify the stage when you saw another address. By the way, here is the exemplary transaction that may serve as a guide - > https://changelly.com/blog/how-to-exchange-btc-to-ltc/
We are looking forward to your reply!
Claim cancelled
| Khaled maruf | (August 5, 2018 | 11:13) |
Dear I sent screenshot to you on exact date. But I didn't get any reply. I know it was your system error. Please give my money back.
Claim renewed
| Admin Changelly | (August 5, 2018 | 11:59) |
Dear Khaled Maruf!
Please kindly specify the email address you sent the above-mentioned screenshot from, so that we could ensure that your message has been successfully delivered. Also, please take into account that Changelly support team cannot process any numeric data presented as screenshots or other images, so the hashes should be sent as a plain text only.
Please kindly specify the email address you sent the above-mentioned screenshot from, so that we could ensure that your message has been successfully delivered. Also, please take into account that Changelly support team cannot process any numeric data presented as screenshots or other images, so the hashes should be sent as a plain text only.
| Admin Changelly | (August 6, 2018 | 13:35) |
Dear Khaled Maruf!
Please kindly specify the email address you sent the above-mentioned screenshot from, so that we could ensure that your message has been successfully delivered. Also, please take into account that Changelly support team cannot process any numeric data presented as screenshots or other images, so the hashes should be sent as a plain text only.
Please kindly specify the email address you sent the above-mentioned screenshot from, so that we could ensure that your message has been successfully delivered. Also, please take into account that Changelly support team cannot process any numeric data presented as screenshots or other images, so the hashes should be sent as a plain text only.
Claim cancelled
| Khaled maruf | (August 9, 2018 | 02:21) |
I'm still waiting. Please don't do injustice with me. It's only 29$. It's not big amount for your site.
Claim renewed
| Admin Changelly | (August 9, 2018 | 13:04) |
Khaled Maruf,
Unfortunately, we haven't received any message from you (from the email associated with your Changelly account) In case you made 2 payments via our service, please send 2 input hashes of your transactions to our support team at support@changelly.com. We won't be able to attend to the matter and assist you without this data.
Looking forward to your reply!
Unfortunately, we haven't received any message from you (from the email associated with your Changelly account) In case you made 2 payments via our service, please send 2 input hashes of your transactions to our support team at support@changelly.com. We won't be able to attend to the matter and assist you without this data.
Looking forward to your reply!
Claim cancelled
CommentRemove
| Alex |  |
5.133.11.* | (June 26, 2018 | 08:58) |
One of the best exchanges around there, so fast and very friendly user interface, just love it!
| Admin Changelly | (June 26, 2018 | 16:04) |
Hello, Alex!
Thanks for the feedback! Enjoy your swaps and don't hesitate to contact us if there any complications!
Thanks for the feedback! Enjoy your swaps and don't hesitate to contact us if there any complications!
CommentRemove
| Rim | |
31.131.251.* | (April 14, 2018 | 12:24) |
11.04. I changed the BTS 0,3 btc to the monero, wrote Sorry! The transaction was not completed. support does not answer !!! Return the money!!!
| Admin Changelly | (April 16, 2018 | 11:49) |
Hello, Rim!
Your transaction is successfully finished now! Please check your wallet. We apologize for the inconvenience and distress this delay have caused.
Your transaction is successfully finished now! Please check your wallet. We apologize for the inconvenience and distress this delay have caused.
Claim cancelled
CommentRemove
| Jim | |
109.172.15.* | (February 20, 2018 | 12:14) |
Using Changelly is a good experience, user-friendly interface, just a few clicks - and that's all it takes. Love black&green design too.
| Admin Changelly | (February 20, 2018 | 13:50) |
Hello, Jim!
Thank you for your review! We do our best to provide high-quality service to our users.
See you again on Changelly!
Thank you for your review! We do our best to provide high-quality service to our users.
See you again on Changelly!
CommentRemove
| Christopher M Lahey | |
12.145.161.* | (December 28, 2017 | 17:06) |
Changelly is a TOTAL SCAM!!!! Please do not use !!!! I sent $400 worth of BTC for Ripple and all I got back was a message that my receipt of the Ripple coin has failed "Sorry" Meanwhile my BTC went through with no troubles.... Someone got my BTC and not I have no recourse and am out my Bitcoin!!! SCAMMERS I hope someone gets mad enough to take action!!!!! If you got ANYTHING out of an attempted transaction feel lucky!!!!
Changelly why did I not receive the Ripple coin in TRANSACTION # E3186CB608BE???? Someone took my Bitcoin but I never received my Ripple coin. I did receive a nice "Sorry" but SORRY That wont cut it. I want either my Ripple Coin or my BTC back!!
Changelly why did I not receive the Ripple coin in TRANSACTION # E3186CB608BE???? Someone took my Bitcoin but I never received my Ripple coin. I did receive a nice "Sorry" but SORRY That wont cut it. I want either my Ripple Coin or my BTC back!!
| Admin Changelly | (January 24, 2018 | 13:13) |
Hello, Christopher!
As we can see, your XRP was paid to you on Dec 19th.
Last month network was heavily overloaded, so all the transactions took longer than expected. Sorry for that!
As we can see, your XRP was paid to you on Dec 19th.
Last month network was heavily overloaded, so all the transactions took longer than expected. Sorry for that!
| Admin Changelly | (February 9, 2018 | 16:31) |
Hello, Christopher!
As we can see, your XRP was paid to you on Dec 19th.
Last month network was heavily overloaded, so all the transactions took longer than expected. Sorry for that!
As we can see, your XRP was paid to you on Dec 19th.
Last month network was heavily overloaded, so all the transactions took longer than expected. Sorry for that!
Claim cancelled
CommentRemove
| Gordon | |
207.244.77.* | (October 12, 2017 | 13:47) |
Changelly delivers a rare combination of coin variety and incredible design - I am simply thrilled with the results! Working with Changelly is effortless - it has the business savvy to quickly grasp concepts and my exchange was rather smooth. Thanks!
| Admin Changelly | (January 24, 2018 | 15:33) |
Hello, Gordon!
Thank you for you review. We do our best to provide quality service to our users. Keep using Changelly!
Thank you for you review. We do our best to provide quality service to our users. Keep using Changelly!
CommentRemove
| Javier | |
199.58.86.* | (October 12, 2017 | 13:45) |
Thank you very much, guys! It was very easy to exchange my Xem Coins to Lite Coins and the fees are reasonable and all went so fast and smoothly! Keep up the great work!
| Admin Changelly | (January 24, 2018 | 15:34) |
Hi, Javier!
Thank you for your review! Happy to provide high-quality service.
Keep using Changelly!
Thank you for your review! Happy to provide high-quality service.
Keep using Changelly!
CommentRemove
| Mark |  |
185.182.81.* | (October 11, 2017 | 15:44) |
Trustworthy exchange service. Fast and reliable support!
| Admin Changelly | (January 24, 2018 | 15:34) |
Thank you for your review, Mark! Keep using Changelly!
CommentRemove
| Larissa | |
109.172.15.* | (October 11, 2017 | 15:30) |
My experience with Changelly has been outstanding. They were efficient and fast in helping me solve my issue and had resolved it with no problem at all. I use them regularly and will continue to do so in the future.
| Admin Changelly | (January 24, 2018 | 15:35) |
Hi, Larissa! Thank you for your review! We do our best to provide high-quality service and help our users as fast as we can.
Keep using Changelly!
Keep using Changelly!
CommentRemove
| Gokhan |  |
91.225.197.* | (August 15, 2017 | 12:31) |
They always wait for the time when the currency you are selling is in the lowest point againist the one you are buying to complete the exchange!
| Admin Changelly | (September 4, 2017 | 16:09) |
Dear, Gokhan!
Changelly doesn't fix currency rates. Your coins were exchanged at the best available rate once we got confirmation of your payment in blockchain.
In fact, you may see the "ESTIMATED" word written in capital letters while you make a transaction.
If you have a look at cryptocurreny graphs, you may see its fluctuations.
Please take into account that buying crypto is risky. In case of market pump you may receive slightly less than estimated amount.
Hope for your understanding.
Changelly doesn't fix currency rates. Your coins were exchanged at the best available rate once we got confirmation of your payment in blockchain.
In fact, you may see the "ESTIMATED" word written in capital letters while you make a transaction.
If you have a look at cryptocurreny graphs, you may see its fluctuations.
Please take into account that buying crypto is risky. In case of market pump you may receive slightly less than estimated amount.
Hope for your understanding.
CommentRemove
| Den | |
188.190.0.* | (August 14, 2017 | 18:26) |
Exchange status 1 LTC to 0.1446 BCC
Transaction ID: c4c6ccfa8118
Why is so long transaction? Please sed me BCC now.
Transaction ID: c4c6ccfa8118
Why is so long transaction? Please sed me BCC now.
| Den | (August 14, 2017 | 18:39) |
It is scam changer. Do not change here. Very long. And when I created form price was 6.6 but they finally have changed me for 6.9.
| Admin Changelly | (September 4, 2017 | 16:10) |
Dear, Den!
Your transaction was successfully finished. Since BCC is a brand new currency and lack of miners and in some cases deposit transaction could take more time to proceed. However, the exchange was completed in less than 30 minutes, as we promised, once we got your funds. At that moment market was highly volatile and that's the reason of rate changes.
Hopefully, everything is fine with your BCC and you have successfully received it!
In case of any further question, please don't hesitate to contact us!
Your transaction was successfully finished. Since BCC is a brand new currency and lack of miners and in some cases deposit transaction could take more time to proceed. However, the exchange was completed in less than 30 minutes, as we promised, once we got your funds. At that moment market was highly volatile and that's the reason of rate changes.
Hopefully, everything is fine with your BCC and you have successfully received it!
In case of any further question, please don't hesitate to contact us!
CommentRemove
| Vyacheslav | |
89.113.112.* | (August 10, 2017 | 06:50) |
Tried to buy XEM for USD. Sent 50$, received 19$ less XEM
Friend tried this exchange too - same result.
Friend tried this exchange too - same result.
| Admin Changelly | (September 4, 2017 | 16:10) |
Hello, Vyacheslav!
We have a partner that provides bank card support. Sometimes it could be slightly higher rates and when it comes to fiat payments, our partner has to cover risks of chargebacks. We do admit the rates are slightly higher than on the market and we always notify our customers to check rates before the payment making. However, the payment verification is rather fast and smooth unlike to plenty of other exchanges and we also have almost the best rates for crypto to crypto instant exchanging on the market.
Moreover, we keep improving our service, so the rates for USD/EUR transactions will be better soon.
Hope for your understanding.
We have a partner that provides bank card support. Sometimes it could be slightly higher rates and when it comes to fiat payments, our partner has to cover risks of chargebacks. We do admit the rates are slightly higher than on the market and we always notify our customers to check rates before the payment making. However, the payment verification is rather fast and smooth unlike to plenty of other exchanges and we also have almost the best rates for crypto to crypto instant exchanging on the market.
Moreover, we keep improving our service, so the rates for USD/EUR transactions will be better soon.
Hope for your understanding.
| Admin Changelly | (February 9, 2018 | 16:32) |
Hello, Vyacheslav!
We have a partner that provides bank card support. Sometimes it could be slightly higher rates and when it comes to fiat payments, our partner has to cover risks of chargebacks. We do admit the rates are slightly higher than on the market and we always notify our customers to check rates before the payment making. However, the payment verification is rather fast and smooth unlike to plenty of other exchanges and we also have almost the best rates for crypto to crypto instant exchanging on the market.
Moreover, we keep improving our service, so the rates for USD/EUR transactions will be better soon.
Hope for your understanding.
We have a partner that provides bank card support. Sometimes it could be slightly higher rates and when it comes to fiat payments, our partner has to cover risks of chargebacks. We do admit the rates are slightly higher than on the market and we always notify our customers to check rates before the payment making. However, the payment verification is rather fast and smooth unlike to plenty of other exchanges and we also have almost the best rates for crypto to crypto instant exchanging on the market.
Moreover, we keep improving our service, so the rates for USD/EUR transactions will be better soon.
Hope for your understanding.
Claim cancelled
CommentRemove
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