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Changelly exchanger
Go to the Changelly site
Information from the exchanger administration
Changelly is a popular cryptocurrency exchange providing the ability to instantly and seamlessly exchange over 700 altcoins at the best market rate or buy BTC, ETH and BCH using a bank card.
Leave feedback about the exchanger
Operating since 2015, Changelly has attracted over 2M users from around the world. Changelly has 2 exchange features: fixed and floating rates. By choosing a floating rate feature, your funds are always converted at the best rate at the moment of your exchange. With fixed exchange rates, you always get what you see despite the market volatility! Changelly reserves the right to apply the AML/KYC procedure to particular users, addresses and particular transactions of crypto assets. By accepting Changelly ToS, users agree to provide their identity documents and proof of the origin of funds when necessary. Should you have any questions about Changelly, please don't hesitate to contact us at [email protected] Other exchangers
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| Status: | unavailable | Reviews: | 140 | ||
| Age: | 10 years 10 months | Financial claims: | 283 | ||
| On BestChange: | 8 years 6 months | Exchange rates: | — | ||
| Country: |  |
Reserve: | — | ||
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When creating a financial claim, please make sure that the exchange regulations specified on the website Changelly have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:
Be sure to indicate the exchange order number. It will help the Changelly administrator resolve the problem more quickly. If you didn't like the Changelly's service and want to write about it, use the Comment review type. |
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Add a comment:
| Inna |  |
185.94.190.* | February 18, 2026 10:27 |
Feels more like a convenience service than a trading platform. I don’t use it often, only when I need a fast exchange. The interface is clear, no confusing steps. Rates could be better, but overall it’s reliable.
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| Lui |  |
94.156.14.* | February 17, 2026 11:06 |
I’ve used Changelly a few times for quick swaps. It’s not the cheapest option, but it’s simple and does what it promises. One transaction took longer than expected, but funds arrived in the end.
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| Tho Mercier |  |
94.207.164.* | February 15, 2026 11:55 |
Personal data was removed by the monitor's administration
The review is being checked by the monitor's administration
Profanities and abusive language were removed by the monitor's administration
Changelly *** my money via Tangem (click expand)
this is my order ID: *** 20K USDT frozen for no reason, support is ghosting me even after providing all required documents.
this is my order ID: *** 20K USDT frozen for no reason, support is ghosting me even after providing all required documents.
| Tho Mercier | February 15, 2026 11:57 |
Update: I've ordered an AML check at trackintel.net and changelly agreed to proceed to a refund. but I'm still waiting by now, i will update here in case it happens, either way, stay away from this site.
| Changelly admin | February 15, 2026 22:10 |
Hello,
Thank you for contacting us. We're sorry to see you're struggling with KYC. It's just that we take AML very seriously to make the crypto world safer for everyone. Please stay in touch with our Compliance department at [email protected] and provide them with all the requested details.
Thank you for contacting us. We're sorry to see you're struggling with KYC. It's just that we take AML very seriously to make the crypto world safer for everyone. Please stay in touch with our Compliance department at [email protected] and provide them with all the requested details.
Claim solved
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| User |  |
79.127.181.* | February 13, 2026 08:16 |
My first app for crypto. Not perfect, but stiil good.
| Changelly admin | February 13, 2026 10:53 |
Hi there, and welcome aboard!
Should you ever need help or advice, be sure to check out our FAQ section or reach out to our 24/7 support team. Enjoy your stay with Changelly!
Should you ever need help or advice, be sure to check out our FAQ section or reach out to our 24/7 support team. Enjoy your stay with Changelly!
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| Gen |  |
149.22.90.* | February 12, 2026 09:52 |
I use Changelly when I don't want to deal with exchanges. Overall, my experience was positive.
| Changelly admin | February 12, 2026 10:06 |
Hi, Gen, and welcome aboard! Should you ever need help or advice, be sure to check out our FAQ section or reach out to our 24/7 support team
Enjoy your stay with Changelly!
Enjoy your stay with Changelly!
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| Jana L |  |
46.246.3.* | February 10, 2026 08:10 |
Good app for crypto-exchanges!
| Changelly admin | February 12, 2026 10:09 |
Thanks, Jana! It means a lot to us. Enjoy your time with Changelly!
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| Marta |  |
176.125.229.* | February 6, 2026 09:17 |
What stood out for me was how beginner-friendly Changelly is. Even if you’re not deeply into crypto, you can still use it confidently. Everything is explained clearly. I’ve done a few swaps and all of them arrived as expected.
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| Stephan |  |
188.214.122.* | February 4, 2026 10:25 |
Love this app! Recommend!
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| Lemon |  |
31.171.153.* | February 3, 2026 09:47 |
Changelly is a pretty convenient service if you just want to swap crypto fast. No complex dashboards, no unnecessary steps. I’ve used it a few times and everything went smoothly. Fees aren’t the lowest, but the reliability makes up for it.
| Changelly admin | February 3, 2026 14:37 |
Hi there, and thank you for taking the time to review us. We appreciate your feedback and wish you a great day ahead!
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| Felix | |
176.125.229.* | February 1, 2026 06:25 |
I really like the service's minimalism. Nothing extra, everything is to the point.
I've also made several exchanges, and they've all been successful.
It might not be for professionals, but it's convenient for regular users.
I've also made several exchanges, and they've all been successful.
It might not be for professionals, but it's convenient for regular users.
| Changelly admin | February 3, 2026 15:04 |
Hello there, Felix, and thank you for the positive feedback! We work very hard indeed to keep our interface useful while still easy to handle, and we appreciate you noticing it. We'll be sure to keep up the good work and wish you a great day in the meantime.
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| User |  |
138.199.59.* | January 31, 2026 04:17 |
Use it as a backup. When other services are unavailable or slow, it often saves the day. It's not the cheapest, but it's predictable. My money always arrives, and that's the main indicator of reliability for me.
| Changelly admin | February 3, 2026 15:15 |
Hello! Thank you for your feedback. We will keep providing smooth exchanges as long as we’re out there :)
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| Lanca | |
84.239.31.* | January 30, 2026 04:39 |
Changelly is about peace of mind. Everything is incredibly simple and straightforward. One time, an exchange took longer than usual, but I didn't lose any money. I don't use it often, but every time it goes smoothly.
| Changelly admin | January 30, 2026 11:46 |
Hi there, Lanca, and thanks for the positive review!
We're happy to see you enjoying your time with Changelly. Should any delays or hiccups occur on your journey with us, don't hesitate to reach out to our 24/7 support team at [email protected] or via live chat on the main page. The team's always happy to help! :)
We're happy to see you enjoying your time with Changelly. Should any delays or hiccups occur on your journey with us, don't hesitate to reach out to our 24/7 support team at [email protected] or via live chat on the main page. The team's always happy to help! :)
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| Yio | |
91.90.126.* | January 23, 2026 06:46 |
Feels like a solid option for casual crypto users
I don’t trade actively, so I just want something simple.
I don’t trade actively, so I just want something simple.
| Changelly admin | January 25, 2026 19:08 |
Hello,
We are glad to know our platform was helpful to you! Thank you for sharing your feedback :)
We are glad to know our platform was helpful to you! Thank you for sharing your feedback :)
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| Michael |  |
185.252.223.* | January 20, 2026 08:25 |
I’ve used this app a few times when I needed a quick swap. The process is pretty straightforward and beginner-friendly. Transactions went through without issues, which is honestly what matters most to me.
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| Adam Reyoun |  |
196.196.53.* | January 19, 2026 08:49 |
I use Changelly not all the time, but regularly. It's convenient when I need to exchange a rare coin that's not accepted everywhere.
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| Serig |  |
149.102.232.* | January 16, 2026 10:40 |
I was a little nervous the first time because the amounts involved weren't small. But everything went smoothly, without any stress. The exchange rate fluctuates, but that's the case everywhere. Overall, I felt like it was a reliable service that I could use without constant stress.
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| Adrian | |
149.22.90.* | January 15, 2026 11:17 |
I've used Changelly a few times already, mostly for quick exchanges. The interface is intuitive, even if you don't trade crypto every day. The rates aren't perfect, but the speed and convenience are worth it. Transfers arrived without delay, and support was responsive. Overall, it's a viable option.
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| De J |  |
37.46.115.* | January 14, 2026 11:07 |
Surprised by how easy it is to use, great app!
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| Batist |  |
143.244.52.* | January 13, 2026 11:17 |
The exchange went through almost immediately with minimal fees, thanks.
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| Grig_galp | |
94.156.14.* | January 11, 2026 16:43 |
I was expecting something simpler, but it worked even on the first try. If you're not a professional trader, it's fine. Although I prefer traditional exchanges.
| Changelly admin | January 12, 2026 01:04 |
Hello!
Thanks a lot for the positive feedback, it really means the world to us! ??
Thanks a lot for the positive feedback, it really means the world to us! ??
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| Henry |  |
155.2.194.* | January 11, 2026 15:54 |
Sometimes it's easier to avoid complexities and do everything through Changelly. It's not always the best rate, but it's fast. I used it frequently last year.
| Changelly admin | January 12, 2026 01:03 |
Hello Henry,
We appreciate you sharing your positive experience with other users and wish you a great day!
We appreciate you sharing your positive experience with other users and wish you a great day!
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| Corey Glover |  |
86.147.129.* | January 11, 2026 10:51 |
Mention of a third-party resource was removed by monitor's administration
The review is being checked by the monitor's administration
5.7 BTC Finally returned!
I have provided all the required documents for KYC and passed KYC yes changelly has refused to complete my swap or even given any reasonable update on my case! My funds were held for months without any resolution and the amount is 5.7BTC.
After months of no meaningful update, I did an AML audit on my address with Trackintel (***,) which I forwarded the results to Changelly. They contacted me two days later and agreed to a refund.
I have provided all the required documents for KYC and passed KYC yes changelly has refused to complete my swap or even given any reasonable update on my case! My funds were held for months without any resolution and the amount is 5.7BTC.
After months of no meaningful update, I did an AML audit on my address with Trackintel (***,) which I forwarded the results to Changelly. They contacted me two days later and agreed to a refund.
| BestChange admin | January 11, 2026 11:10 |
Hello,
Unfortunately, according to our rules https://www.bestchange.com/faq.html#complaint, a "complaint" type of feedback is allowed on our website if "the client has not received funds from the exchange office, and the due date has already passed" only. In any other case, please use a "comment" type of feedback.
Sincerely, administration of the BestChange exchanger monitor.
Unfortunately, according to our rules https://www.bestchange.com/faq.html#complaint, a "complaint" type of feedback is allowed on our website if "the client has not received funds from the exchange office, and the due date has already passed" only. In any other case, please use a "comment" type of feedback.
Sincerely, administration of the BestChange exchanger monitor.
Claim solved
CommentRemove
| Tanya | |
181.177.107.* | December 16, 2025 19:23 |
Support at changelly.com has stopped responding properly. I provided all the photos and documents required to pass KYC, but they no longer give clear answers and only keep asking me to “wait, wait, wait” — but wait for what exactly?
I kindly ask the BestChange administration to review my complaint and help speed up the consideration of my case. I am requesting a refund of my funds.
I kindly ask the BestChange administration to review my complaint and help speed up the consideration of my case. I am requesting a refund of my funds.
| Changelly admin | December 19, 2025 16:05 |
Hello Tanya, and thanks for reaching out!
Please share your Changelly Transaction ID for us to see the case you're referring to and perhaps assist on the spot. It's a safe piece of data to share publicly, so you needn't worry. Thanks in advance!
Please share your Changelly Transaction ID for us to see the case you're referring to and perhaps assist on the spot. It's a safe piece of data to share publicly, so you needn't worry. Thanks in advance!
| Tanya | December 19, 2025 16:27 |
Changelly transaction is defw1ffg5xxj9wdd.
| Tanya | January 6, 2026 16:14 |
I would like to state that there have been no updates regarding my case or the AML review decision. Your support team has stopped responding and does not answer my questions regarding any timelines or expected resolution dates.
I have already provided all documents that were requested, answered all questions in full, and fully cooperated with your compliance requirements. Despite this, my funds have still not been returned, and the situation remains unresolved.
The lack of communication and transparency is unacceptable. I kindly request that you provide a clear status update, explain the current stage of the AML review, and confirm specific timelines for the release of my funds.
I expect a prompt and concrete response.
I have already provided all documents that were requested, answered all questions in full, and fully cooperated with your compliance requirements. Despite this, my funds have still not been returned, and the situation remains unresolved.
The lack of communication and transparency is unacceptable. I kindly request that you provide a clear status update, explain the current stage of the AML review, and confirm specific timelines for the release of my funds.
I expect a prompt and concrete response.
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| Maria | |
5.31.131.* | December 27, 2025 11:56 |
The review is being checked by the monitor's administration
November'24 I swapped 93kUSDT for btc. Funds left, btc not arrived.
Kyc/aml done in the beginning of August. I sent step by step very detailed source of funds trail with very clear supporting documents. From IDs to notary docs, to ownership docs, asset sale docs, funds received, funds drawn, crypto purchase, communication with p2p party with address hash, the self custody wallet screens. 132 emails later and we now in December, the swap still not completed nor the usdt returned. All replies are copy paste. No reason or explanation for freeze is given.
Twice throughout this period I was asked for something that was provided back in August. I would explain again and refer back to the original comprehensive emails. We go back and forth then I am reasured they would review and it goes into the same loop of generic replies with no action actually taken.
I lodged a complain — ignored. Reminder of complaint. Ignored.
I have a lawyer that done some ground work but its an additional cost which I have been reluctant to bear up to now, as I had a sliver of hope in this company decency and legitimacy of their actions.
Kyc/aml done in the beginning of August. I sent step by step very detailed source of funds trail with very clear supporting documents. From IDs to notary docs, to ownership docs, asset sale docs, funds received, funds drawn, crypto purchase, communication with p2p party with address hash, the self custody wallet screens. 132 emails later and we now in December, the swap still not completed nor the usdt returned. All replies are copy paste. No reason or explanation for freeze is given.
Twice throughout this period I was asked for something that was provided back in August. I would explain again and refer back to the original comprehensive emails. We go back and forth then I am reasured they would review and it goes into the same loop of generic replies with no action actually taken.
I lodged a complain — ignored. Reminder of complaint. Ignored.
I have a lawyer that done some ground work but its an additional cost which I have been reluctant to bear up to now, as I had a sliver of hope in this company decency and legitimacy of their actions.
| Changelly admin | December 29, 2025 10:31 |
Hi, Maria, and thanks for bringing the matter to our attention!
We've addressed this case further with the AML/KYC Compliance department and will keep you updated. Please stay in touch with the team via your ongoing email conversation. The team's available 24/7!
We've addressed this case further with the AML/KYC Compliance department and will keep you updated. Please stay in touch with the team via your ongoing email conversation. The team's available 24/7!
| Maria | December 29, 2025 13:52 |
I appreciate your comment, however its not much of a conversation when I provide extensive information, documents and ask specific questions and all I get in response are automated or copy paste replies, requests for the same months after Ive given it all. And then weeks go by AGAIN. I need a resolution to my case, and i just want my usdt back. I am already missed out on BTC ATH which is 30,000 USDT out of pocket. My time spent on explaining the same things over and over, researching and finding lawyers, my time away from my business writing countless emails, and top it all off having my inheritance money stuck in limbo is messing up my mental health.
| Maria | January 3, 2026 09:32 |
Dear Bestchange team. I still have no response from changelly after their original comment. Can you get involved please. Today its a month since they were supposed to recheck my emails from August containing all the documents and answers. It cannot possible take a month to review something that they had 4 months prior to that. I kept delaying involving my lawyer simply because i do not want to incur more costs. But if I dont get a positive resolution to my case and a refund of my usdt by Monday, 5th of January, I will instruct them to proceed. Thanks.
| Changelly admin | January 4, 2026 22:01 |
Maria, we're sorry to keep you waiting like this. The thing is, we take AML very seriously: our Compliance department works with certified tools and agencies, so they may need some time to investigate each case. We'll make sure they update you as soon as possible, and we hope for your understanding and patience.
| Maria | January 6, 2026 10:29 |
No, I dont have understanding. Its incomprehensible for AML to take so many months. Last meaningful correspondence was on the 3rd of December. And even that was to ask for something that was covered in the emails from August. Am I unreasonable to expect for that to be checked within minutes, maybe hours? At a push couple of days, but not a whole month! My lawyers will be in touch this week, I cannot accept for this circus to continue in this manner and I cannot deal with this myself anymore getting stuck in a loop of meaningless correspondence from your end saying absolutely nothing of substance.
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| User | |
37.19.197.* | January 6, 2026 07:42 |
I don't like having to go through 10 screens for a simple action. It's easier to do it when you buy. Recommend this service.
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| Timofei | |
86.107.104.* | January 5, 2026 20:41 |
I first learned about Changelly while watching a guide on youtube and decided to give it a try. Now I use it all the time, especially when I need to quickly transfer a small amount.
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| Moella |  |
154.47.30.* | January 5, 2026 19:23 |
Simple and convenient. When I don't want to mess around with orders on the exchange, I always use Changelly. There was one instance where it took a long time due to network issues, but the support team responded quickly and explained everything.
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| Niko | |
150.228.35.* | November 8, 2025 10:31 |
Mention of a third-party resource was removed by monitor's administration
Personal data was removed by the monitor's administration
Issue has been successfully resolved by the exchanger's administration
The AML case arose due to high-risk markers in the assets that the user had sent
Profanities and abusive language were removed by the monitor's administration
I got a tip that zcash will keep on rising, i made 2 orders on exodus that went trhough changelly one has the status failed but i did not receive my bitcoin back, the other one say success but i didn't get the zcash, they only reply they will look but no solution... crypto is volatile, this is just NOT done! orders *** and ***.
| Changelly admin | November 9, 2025 22:18 |
Hello Niko,
Sorry to keep you waiting like this. The thing is, we take AML very seriously: our Compliance department works with certified tools and agencies, so they may need some time to investigate each case. We'll make sure they update you as soon as possible, and we hope for your understanding and patience.
Sorry to keep you waiting like this. The thing is, we take AML very seriously: our Compliance department works with certified tools and agencies, so they may need some time to investigate each case. We'll make sure they update you as soon as possible, and we hope for your understanding and patience.
| Niko | November 10, 2025 10:16 |
What a ***, they ask now 1200 dollar in fee's to do a refund! If not resolved a press release will follow!
| Niko | November 10, 2025 13:00 |
And the worst thing is they say this 1200 dollar is for their operation costs for the swap, but there wasn't a swap, there were 3 errors! stay away from this *** company!
| Niko | November 10, 2025 13:05 |
***
| Changelly admin | November 10, 2025 14:33 |
Hi there, Niko, and thank you for bringing the matter to our attention!
Indeed, a transaction can fall subject to KYC and even EDD at times, though that only happens when it's flagged by the risk-scoring system, usually meaning a larger picture behind the funds. And in your case, for a good reason, it seems. Since we're in Instant Exchange platform, we do exchanges at the quoted rates, meaning as fast as technically possible, and in your case, the funds were exchanged back on November 8th within a minute. Now, at this point, since after the AML investigation, the only option is to refund you with a block on your account, the funds need to be converted back, and that is where the processing costs come from. It is not a fee that we withhold, it's the rate change. For more details, please stay in touch with the AML/KYC Compliance department at [email protected] – the team is available 24/7.
At this point, two options are available:
- Refunding at the current reverse-exchange rates
- Waiting for the reverse-exchange rates to move in your favor and refund you then
Please address your decision to the AML team as well, as soon as you make it. Thank you!
Indeed, a transaction can fall subject to KYC and even EDD at times, though that only happens when it's flagged by the risk-scoring system, usually meaning a larger picture behind the funds. And in your case, for a good reason, it seems. Since we're in Instant Exchange platform, we do exchanges at the quoted rates, meaning as fast as technically possible, and in your case, the funds were exchanged back on November 8th within a minute. Now, at this point, since after the AML investigation, the only option is to refund you with a block on your account, the funds need to be converted back, and that is where the processing costs come from. It is not a fee that we withhold, it's the rate change. For more details, please stay in touch with the AML/KYC Compliance department at [email protected] – the team is available 24/7.
At this point, two options are available:
- Refunding at the current reverse-exchange rates
- Waiting for the reverse-exchange rates to move in your favor and refund you then
Please address your decision to the AML team as well, as soon as you make it. Thank you!
| Niko | November 10, 2025 14:43 |
First of all there was no kyc or aml you asked me straight away 1200 dollar, refunding costs peanuts since there was never a swap from btc to zec, so you still owe and have the same amount of my bitcoin, asking 1200 dollar for xchange rates so called reverse tax is simply not correct cause you never transfered my money into zcash, and zcash has risen since friday..., so all i want is my bitcoin back, and that there is a small cost involved that is ok, but 1200 dollar is not a small cost, it is an insane ***
| Changelly admin | November 11, 2025 14:19 |
Niko, please keep in mind that AML investigations occur on our end with or without your cooperation. That's something any decent AML team does in the sphere, to keep the crypto world a safer place. That aside though, our exchanges are near instant, and since your refund needs to be completed in BTC specifically, a reverse exchange is in order.
| BestChange admin | January 4, 2026 10:21 |
Dear Niko,
According to our information, the situation regarding the application has been resolved. Please confirm this fact.
Kind regards, BestChange administration.
According to our information, the situation regarding the application has been resolved. Please confirm this fact.
Kind regards, BestChange administration.
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| Dre | |
78.86.32.* | January 1, 2026 08:44 |
Personal data was removed by the monitor's administration
The review is being checked by the monitor's administration
Profanities and abusive language were removed by the monitor's administration
Beware: changelly is a ***!
i had 5.7Btc seized for months with no explanation or release (order id: ***). Completed kyc multiple times, responded to every query, but still radio silence. Customer support is a joke. They keep delaying, no refund, no update.
Worse, this seizure has stalled all my business. Financially crippling. Lost trust in crypto exchanges because of them.
i had 5.7Btc seized for months with no explanation or release (order id: ***). Completed kyc multiple times, responded to every query, but still radio silence. Customer support is a joke. They keep delaying, no refund, no update.
Worse, this seizure has stalled all my business. Financially crippling. Lost trust in crypto exchanges because of them.
| Dre | January 1, 2026 17:36 |
Still no reply...
| Dre | January 1, 2026 17:45 |
Update: They just refunded me after i told them via their ticket [ticket-changelly.org] that I would hire a lawyer, it's definitely a selective ***, do not fall for it!
| BestChange admin | January 2, 2026 06:49 |
Hello,
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| Changelly admin | January 3, 2026 01:12 |
Hello,
Hi there! We're sorry to see you're struggling with KYC. It's just that we take AML very seriously to make the crypto world safer for everyone. Please stay in touch with our Compliance department at [email protected] and provide them with your cooperation along with the requested documents so the verification process can be sped up. The team is available 24/7, and they'll be glad to provide you with more details. Thanks!
Hi there! We're sorry to see you're struggling with KYC. It's just that we take AML very seriously to make the crypto world safer for everyone. Please stay in touch with our Compliance department at [email protected] and provide them with your cooperation along with the requested documents so the verification process can be sped up. The team is available 24/7, and they'll be glad to provide you with more details. Thanks!
Claim solved
CommentRemove
| Finlay Howarth | |
146.199.32.* | December 31, 2025 09:37 |
Mention of a third-party resource was removed by monitor's administration
According to the information available, the exchanger has no financial obligations to this user
The claim's status has been changed to neutral by the monitor's administration
I made a crypto swap on Changelly worth $84k in USDT to BTC, and it ended up stuck for months with no clear explanation. Every time I contacted support, I got the same robotic response, no real help or updates.
Before getting a lawyer I've tried to contact *** which helped me pressuring on them proving them there had no "AML" flag on me, and that was the best move I could’ve made. recovered my full $84K back into my wallet.
After months of stress, everything’s finally resolved, I still leave negative review so people stays aware about them, don't let yourself be scammed.
Before getting a lawyer I've tried to contact *** which helped me pressuring on them proving them there had no "AML" flag on me, and that was the best move I could’ve made. recovered my full $84K back into my wallet.
After months of stress, everything’s finally resolved, I still leave negative review so people stays aware about them, don't let yourself be scammed.
| BestChange admin | December 31, 2025 09:51 |
Hello,
Unfortunately, according to our rules https://www.bestchange.com/faq.html#complaint, a "complaint" type of feedback is allowed on our website if "the client has not received funds from the exchange office, and the due date has already passed" only. In any other case, please use a "comment" type of feedback.
Sincerely, administration of the BestChange exchanger monitor.
Unfortunately, according to our rules https://www.bestchange.com/faq.html#complaint, a "complaint" type of feedback is allowed on our website if "the client has not received funds from the exchange office, and the due date has already passed" only. In any other case, please use a "comment" type of feedback.
Sincerely, administration of the BestChange exchanger monitor.
CommentRemove
| Izec | |
146.70.11.* | December 29, 2025 07:22 |
At first, I didn't understand why I needed Changelly when there were exchanges available. But then I urgently needed to transfer tokens at night, and that's when they really came in handy. Fast, simple, and convenient.
| Changelly admin | December 29, 2025 10:19 |
Hello, Izec, and thanks for the positive review!
We're happy to have made your crypto days easier and are here for you anytime. Happy New Year!
We're happy to have made your crypto days easier and are here for you anytime. Happy New Year!
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| Santa | |
173.239.249.* | December 27, 2025 08:16 |
I came here by chance because I was tired of slow exchanges. And I don't regret it. It's fast, easy to understand, and everything is to the point. I even wanted to write a review, which I usually don't do.
| Changelly admin | December 27, 2025 22:29 |
Hello!
Thank you for sharing your positive experience with us and other crypto-users. We wish you happy holidays!
Thank you for sharing your positive experience with us and other crypto-users. We wish you happy holidays!
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| Mihailo | |
77.81.142.* | December 26, 2025 05:31 |
I simply needed to convert some ETH to USDT, without going into details. I expected problems, but in the end everything worked perfectly in just a couple of minutes. I'm surprised how smoothly everything went.
| Changelly admin | December 26, 2025 17:30 |
Hello Mihailo, and thank you for taking the time to review us. We appreciate your feedback and wish you a great day ahead!
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| Dogeholder223 | |
37.120.246.* | October 28, 2025 13:34 |
The review is being checked by the monitor's administration
I have had an issue with Changelly in which they were supposed to refund me my money for a few weeks. After asking endless of questions and me providing responses and successfully passing KYC, they have asked me to confirm with them the wallet where I am supposed to receive my refund. After me doing that, there has been nothing but absolute silence. Livechat keeps telling me that they will forward it but nothing has been happening for weeks. From my understanding, it is within the Changelly business model to just keep customer funds as they add that as profits to their balance sheet to convince investors to raise money at a higher valuation. If you care about customer support and actually receiving your money, I would highly suggest to NOT use Changelly! I can provide screenshots and more information to the admin on here to prove every single point.
| BestChange admin | October 28, 2025 19:35 |
Hello,
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| Dogeholder223 | October 28, 2025 21:14 |
I would like this moment to also thank the BestChange team for making it easier for us users to fill in complaints like this and keeping this platform free to use. I am hoping for a quick resolution from the Changelly team and I will remove this case once my funds have been returned. Best Regards.
| Changelly admin | October 29, 2025 08:46 |
Hi there, and thanks for bringing the matter to our attention!
We'll take your request to our AML/KYC Compliance department and the upper management, and will get back to you as soon as we hear back. Please bear with us in the meantime.
We'll take your request to our AML/KYC Compliance department and the upper management, and will get back to you as soon as we hear back. Please bear with us in the meantime.
| Dogeholder223 | October 29, 2025 09:55 |
Dear Team, this is exactly what I have been told for the last few weeks straight. I have gone on your livechat multiple times to make sure that maybe my ticket was not closed by accident or something but it is literally the same replies since weeks. After your colleague asked me to confirm my wallet for my refund, you went completely silent and keep repeating the same response over and over again. Keep in mind that this is after answering endless of questions and successfully passing KYC, there was literally not a single question left which you could ask and then you were ready to return me my money and once I responded you went completely silent. This is not only unprofessional but extremely disrespectful towards your customers.
| Dogeholder223 | October 31, 2025 17:55 |
Kind reminder that it has now been more than 2 days now and Changelly is responding to "positive" reviews but have not resolved my issue at all, just the same response as for the last weeks. And they are still keeping my money.
| Changelly admin | December 24, 2025 11:32 |
Hi again! It seems you've reached an agreement with our AML/KYC Compliance department and they're currently waiting for your address confirmation. Please reply to their last email if you haven't already. Thank you!
Claim solved
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| Henry | |
173.239.221.* | December 23, 2025 16:53 |
I've transferred crypto between wallets via Changelly a couple of times. There was even some network lag once, but the payment still went through.
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| User |  |
62.133.47.* | December 23, 2025 13:20 |
Was trying to move out of a coin that was tanking — used Changelly, it actually saved me. Whole thing was done in under 10 minutes. Not bad at all for a service I found randomly.
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| Yan K | |
146.70.65.* | December 23, 2025 11:31 |
Fast, no glitches, even convenient on mobile.
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| Ruslan Zaikin |  |
2.59.162.* | December 20, 2025 14:08 |
The review is being checked by the monitor's administration
I used Changelly via the Exodus wallet.
The swap failed, but the funds were never refunded.
AML and KYC verification was fully completed.
All requested documents were provided, including ID, proof of income, proof of crypto purchase, transaction hashes, screenshots, and Binance withdrawal confirmation.
Despite this, Changelly has been holding my funds for over one month.
Support only provides generic replies and asks to wait, without any clear timeline or resolution.
I am requesting an immediate refund or a clear final deadline for resolving this issue.
The swap failed, but the funds were never refunded.
AML and KYC verification was fully completed.
All requested documents were provided, including ID, proof of income, proof of crypto purchase, transaction hashes, screenshots, and Binance withdrawal confirmation.
Despite this, Changelly has been holding my funds for over one month.
Support only provides generic replies and asks to wait, without any clear timeline or resolution.
I am requesting an immediate refund or a clear final deadline for resolving this issue.
2
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| Sophia | |
138.199.59.* | December 15, 2025 08:28 |
Love this service! Change crypto here.
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| User | |
84.239.43.* | December 14, 2025 21:13 |
Use this app time to time, no probs so far. Recommend for fast changes.
| Changelly admin | December 14, 2025 21:53 |
Hello, and thank you for the positive review! Good transaction speed is one of our top priorities, and we'll do our best to keep it that way. We're happy to see you enjoying it and wish you a great day!
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| Erick | |
84.239.10.* | December 14, 2025 09:58 |
A good place to change coins.
| Changelly admin | December 14, 2025 21:54 |
Hello Erick, and thank you for such valuable feedback. We're happy to have made your crypto days easier. Enjoy your stay with Changelly!
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| Artur |  |
188.126.89.* | December 9, 2025 08:50 |
Great service for casual traders. I’ve been using it for over a year now and never had any serious problems. Swaps are quick, and even the small details like rate previews make a difference.
| Changelly admin | December 12, 2025 00:01 |
Hello! Thank you for such valuable feedback. We're happy to have made your crypto days easier. Enjoy your stay with Changelly!
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| Omar F | |
181.214.166.* | December 8, 2025 09:46 |
I first used Changelly out of curiosity, but it ended up being my go-to for quick swaps. The interface is very clear, and the updates during the transaction help a lot.
| Changelly admin | December 12, 2025 00:04 |
Hello! Thank you for such valuable feedback. We're happy to have made your crypto days easier. Enjoy your stay with Changelly!
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| Daniel | |
146.70.15.* | December 4, 2025 09:58 |
I like how straightforward the process is. No need to mess with charts or limit orders Swapped some AVAX to USDC last week and the funds were in my wallet in under 10 minutes.
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| Jerri DW | |
154.47.16.* | December 2, 2025 07:44 |
Changelly works really well for casual swaps. I use it when I want to move between coins without too much planning. It’s fast and accurate, and I’ve had no reason to complain yet.
| Changelly admin | December 2, 2025 14:44 |
Hi there, Jerri, and thanks for the positive review!
We're happy to have made your crypto days easier and will make sure to always keep up the good work and keep improving even further along the way. Cheers!
We're happy to have made your crypto days easier and will make sure to always keep up the good work and keep improving even further along the way. Cheers!
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