Information from the exchanger administration(own it?)
Changelly is a popular cryptocurrency exchange providing the ability to instantly and seamlessly exchange over 150 altcoins at the best market rate or buy BTC, ETH and BCH using a bank card.
Operating since 2015, Changelly has attracted over 2M users from around the world.
Changelly has 2 exchange features: fixed and floating rates. By choosing a floating rate feature, your funds are always converted at the best rate at the moment of your exchange. With fixed exchange rates, you always get what you see despite the market volatility!
Changelly reserves the right to apply the AML/KYC procedure to particular users, addresses and particular transactions of crypto assets. By accepting Changelly ToS, users agree to provide their identity documents
and proof of the origin of funds when necessary.
Should you have any questions about Changelly, please don't hesitate to contact us at email@example.com
You will receive an email for confirmation and managing your review
* Order number:
Please indicate your exchange order number
Use this type of feedback only if get no money from the Changelly exchanger after it is due. When the funds from an exchange or refund operation reach your account, the claim must be dismissed.
Make sure that you specify the exchange order number in this case – it will help the Changelly administration solve the problem faster.
If you just do not like the service at Changelly and you want to share your opinion – select the Comment feedback type.
Add a comment:
Changelly not rec
(March 11, 2021 | 22:25)
I did a token exchange, the rate was excellent. I exchanged tokens for a friend - at his request. Let's send them tokens, they have requested KYC! For two months they made me brains, in the end they just sent the documents to a friend - who just asked to exchange tokens. As a result, they were verified, but they simply ignore and say nothing! I do not advise working with this exchanger, scam for a huge amount!
(February 28, 2021 | 15:34)
SCAM!!! Never use this company. They steal money, lying on chat, blocking you on chat.
(February 27, 2021 | 16:40)
Be carefull. I change LTC to 700 ADA. They have my LTC over 2 hours! They stole my 5.88 LTC!!!
(December 29, 2020 | 16:11)
The exchange was speedy. I enjoyed the service.
(December 28, 2020 | 10:25)
Fake company exist just on the internet.
No phone, no addresses, no business licence, nothing...
Trying to steal my BTC hiding behind KYC procedure.
You think I violate your terms and policies? No problem, let's take our case to the Court.
You hold my money, because you think I'm a drug dealer willing to launder the money? No problem, let's contact Competent Authorities, take legal action.
But you have no right to take my money and didn't take legal action. My lawyer has already tried to contact your "legal department", but was also ignored.
All my email to the "legal department" ignored, all my questions ignored. All email and requests from my lawyer ignored.
(December 25, 2020 | 17:42)
Highly appreciate the support team which is always there ready to help!
Keep it up guys!
(December 15, 2020 | 17:42)
When making a deal, they ask for your documents! They are scammers who collect a database of documents and do not want to return my money! I refuse to cooperate with him and do not want to make exchanges on their resource! Return my money! Deceivers!
(December 10, 2020 | 15:23)
Works great! Haven't had any problems so far.
(December 9, 2020 | 17:23)
This service is just on top. I was really impressed with the speed of my transaction!
(December 7, 2020 | 21:28)
Great one. I really like the speed of the transactions and the convenience of the platform. Suitable even for very beginners.
(December 3, 2020 | 15:35)
Very reasonable rates and the easy navigation
(November 30, 2020 | 18:12)
This service is perfect for fast swaps with no need to go through a complicated exchange platforms registration process. I also like the very responsive customer support.
(November 30, 2020 | 16:56)
I don't get how people manage to have problems with this exchange. It's very easy to use, and I've been using it for a while and still haven't faced any problems.
(November 30, 2020 | 15:59)
This company is trying to steal my money hiding behind KYC procedure, they wont exchange the coins nor refund. This is pure money fraud
(November 25, 2020 | 23:54)
ѕрикрыва€сь ”— воруют ваши деньги, рассказывают сказки о некустодиальности, о том что у них нет доступа к деньгам клиентов - фиг там, проверьте в блокчейн експлорере адрес на который отправили монеты, их там уже нет.
ѕозитивные отзывы штампуют сами, дл€ этого никаких проверок не нужно. ’отите узнать правду - загуглите, узнаете много нового.
ƒеньги не возвращают, на адресе куда их отправл€л, моих биткоинов уже нет. ѕоэтому и не возвращают, так как уже нечего возвращать
(November 25, 2020 | 14:26)
It wasn't easy to find an exchange that would have such a great diversity of the coins. Changelly turned out to be just such an exchange. BTW, itТs very comfortable to communicate with support if you have questions. Like it.
(November 24, 2020 | 18:19)
Super fast, super simple! Keep it up guys, great job!
(November 20, 2020 | 17:33)
I'm impressed with the speed of transactions!
(November 19, 2020 | 20:18)
Very simple and practical exchange platform.
(November 18, 2020 | 20:26)
I've been using Changelly for several months, and I don't regret that I've chosen this particular exchange for my crypto swaps.
(November 16, 2020 | 17:01)
Good customer service. The technical support team will certainly answer all your questions and help you deal with any difficulties that stand in the way.
(November 12, 2020 | 19:32)
I paid crypto, this exchanger want a photo my ID.
but it have not an office, an company, etc. i must send photo my IT to froud mans
i want not exchange with u, return crypto to my wallet
(November 12, 2020 | 15:04)
The support system is on top. I've got some issues during the transaction, but support helped me immediately, and now everything's ok with my transaction.
(November 12, 2020 | 13:32)
Don't be fooled by the GOOD reviews on this page !!!
Check the history bad reviews of this website in 2017 2018 2019 !!!
This website is a!!!
Google this website , you will know this website a lot of people !!!
[adminstration of monitoring has deleted offensive words]
(November 11, 2020 | 00:00)
Never had any issues with this platform, all the transactions went seamlessly!
(November 9, 2020 | 11:17)
Fast and efficient! That's what I expect from a good exchange. Thanks.
(November 6, 2020 | 17:20)
I like this service for its very simple interface and great support team
(November 6, 2020 | 14:31)
Good job. the site is convenient, I like the option with the fixed exchange rates.
(November 2, 2020 | 18:50)
I've been using this service for quite some time. The service was way more than expected, and the fees are reachable to. Customer care service is superb!
(October 23, 2020 | 10:37)
Technical support is on top! They can always quickly and clearly answer my request and help in solving problems.