Exchange rates:
497084
Exchangers:
394
Updated:
13:16:57
changelly.com exchanger website screenshot

Changelly exchanger

Other exchangers
Status: active Changelly reviews: 25120350
Exchange rates: 5797 Volet TS:
Reserve: $152 553 935 Perfect Money TS:
Age: 9 years 10 months WebMoney BL:
On BestChange: 7 years 6 months MyWOT rating: 3.2
Country: Saint Vincent and the Grenadines Forums:
Add review
Your name:
* Your e-mail:
* Review:
* Type:
 
 
 

When creating a financial claim, please make sure that the exchange regulations specified on the website Changelly have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:

  1. The regulated exchange period has not expired yet.
  2. The exchanger's regulations were violated. For example, the incoming transaction did not pass the AML check.

Be sure to indicate the exchange order number. It will help the Changelly administrator resolve the problem more quickly.

If you didn't like the Changelly's service and want to write about it, use the Comment review type.

* Order number:
*
 
Add a comment:
Artem 212.102.37.* February 11, 2025 07:00
I really liked the service. The biggest advantage of this exchanger is that it is an old service, I heard about it many years ago, so I immediately chose it among others.
Expand (0)
0
CommentRemove
Oleg 45.130.68.* February 6, 2025 04:51
The review is being checked by the monitor's administration
I did a XMR to USDT TON exchange. The exchange office froze the transaction as suspicious. Although this is XMR. Okay... He provided his documents and a source of funds. It has been almost 3 weeks since the funds were not returned or the exchange was not continued. If I were sending btc or usdt, I could at least see that the funds are in their wallets and have no movement, which cannot be said about XMR. I asked you to at least confirm that my funds are intact and are in their wallet (or the exchange's) To which I have not received a response, or rather a duplicate response that the matter is under consideration, we will contact you as soon as possible... I would like to know if the freeze occurred on the part of the exchange, then what kind of answer is not given, the proofs about my funds are not given. I do not know how to believe it...
Expand (4)
Changelly admin February 7, 2025 13:28
Hi there!

We do see the transaction is subject to KYC as it was flagged by the risk-scoring system. For now, your case is under investigation and we appreciate your cooperation with the AML team. Please stay in touch with them directly at compliance@changelly.com - the team is available 24/7 and will be happy to update you on the status of your case.

For now, we ask for your patience for just a while longer and wish you a good day ahead.
Oleg February 8, 2025 08:03
The funds have been withheld for 3 weeks now and I do not know if they are available at all. Make a refund simply or continue the exchange. I've provided everything for you. I do not know what your tech is doing. department. does it work at all.
Changelly admin February 9, 2025 21:32
Oleg,
Your case is still under investigation by our AML Compliance team. We would like to ask for a little more of your patience. We will update you as soon as we have any news on your case.
Oleg February 10, 2025 07:58
Well, how much patience do you ask for a little bit if the process takes 3 weeks.
2
CommentRemove
Gs 84.239.16.* February 10, 2025 07:51
I use several apps to buy crypto, this one seems the most convenient and simple.
Expand (0)
0
CommentRemove
Eliza 146.70.59.* February 10, 2025 07:07
Just exchanged SOL to BTC, it was fast! Thanks for the service!
Expand (0)
0
CommentRemove
Mihail 104.28.245.* February 7, 2025 01:57
The review is being checked by the monitor's administration
Profanities and abusive language were removed by the monitor's administration
Did NOT to USDT, they said 3-5 business it will take to finish the transaction, 10 days passed already, I just got scammed, I will highly recommend not to use this exchanger.
Expand (4)
Changelly admin February 7, 2025 13:38
Hello, Mihail, and thanks for bringing the matter to our attention!
It seems the way you sent NOT using Jetton notification like you have, isn't supported on our end and our tech department will need to manually process everything with the help of the Exchange's team. Such cases do require some processing and can be slightly delayed depending on the complexity and the number of parties involved.

We do, however, want to help you as much as we can, so will try to speed up the process for you. In the meantime, please reach out to our support team at support@changelly.com or via the live chat to learn more on how to avoid this from happening in the future. Correctly sending the funds is crucial to automatic processing not only on Changelly but any other crypto company as well.

Our support team will also make sure to notify you as soon as the processing is completed.
Thank you for your patience in advance, and have a great day!
Claim solved
Mihail February 9, 2025 02:44
You didn't tell me that I MUST put jetton token when I created exchange order and after all you're holding my funds for almost 2 weeks already, seems like you're exit *** or something and want to get more people involded.
Mihail February 9, 2025 02:46
Can't even explain why they hold my funds for 2 weeks, don't use this exchanger, exit scamming so obv.
Claim renewed
Changelly admin February 9, 2025 21:51
Mihail,
We sincerely apologize for the delay in your case resolution. Our responsible team has escalated it to the highest priority, and we expect them to get back to you with an update at the earliest time.
2
CommentRemove
Kovian 86.106.74.* February 9, 2025 13:24
I recommend Changelly to everyone who just starting to use crypto! Very convenient to use the app.
Expand (1)
Changelly admin February 9, 2025 21:45
Hello Kovian,
We truly appreciate the fact that you're spreading news about us! We are indeed constantly improving our platform so it's easy to use for everyone, whether you're an experienced crypto user or a newbie.
0
CommentRemove
Lucas 91.236.84.* January 30, 2025 21:02
According to the information available, the exchanger has no financial obligations to this user
My funds are blocked for +3 days without any information even if I verified myself... I am worried about my money. I wrote e-mail to them and I will update my issue here if I get a positive solution.
Expand (5)
BestChange admin January 30, 2025 21:04
Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.
Changelly admin January 31, 2025 09:55
Hi there, Lucas!

It seems your transaction was flagged by our risk-scoring system and thus fell subject to KYC. It does look, however, that you're cooperating with the AML team already so for now, we only ask for your patience for just a while longer. They have a lot of information to run through and work with certified tools and agencies, so they may need time to investigate. They will provide you with an update ASAP though. Hope for your understanding and thanks in advance!
Lucas January 31, 2025 10:30
Ok thank you for your update. I will let you know when my issue will be solved.
Lucas February 4, 2025 17:20
My issue has been solved. I regained my trust in Changelly. Legit and honest service.
Claim solved
Changelly admin February 4, 2025 17:29
Thanks for your patience throughout the procedure, it means a lot.
We wish you a great day ahead!
3
CommentRemove
Minor 31.146.202.* February 4, 2025 05:40
You pay BEFORE verification
therefore it takes a lot of time and if anything goes wrong you are dealing with returns
plus, all the moves including verification are done via payment system (so why we need changelly at all then? to see the course huh?)
therefore highly not RECOMMENDED. too much fuss for a couple hundred dollars.
Expand (1)
Changelly admin February 4, 2025 09:07
Hi there!
Judging by your review, you must be referring to a purchase.

When it comes to fiat transactions, Changelly indeed only acts as an aggregator, a marketplace if you will. Our system automatically searches for the best purchase options around the globe based on your selected parameters, so that you don't have to wander around the internet at this risk of facing scammers, phishers, or bad purchase rates. Basically, our system is automated to do the dirty work for you. :)

And, regrettably, according to all purchase providers' terms of service, verification may be asked for. They're all licensed authorities and need to follow regulations after all. That said, Changelly is not involved in that part and doesn't have access to the data you provide the purchase providers with, meaning that nothing is shared or leaked in the process and you don't need to worry about it.

The whole process was designed for customers' comfort, not the other way around, and greatly simplifies purchases for everyone.
We hope for your understanding and that it wasn't too much of a hassle for you. We'll be grateful if you consider updating your review taking everything into account.

Regardless, we wish you a great day ahead!
0
CommentRemove
Khaan Minh 212.102.39.* February 3, 2025 10:39
One of my crypto apps
Use it time to time
No probs so far
Thanks.
Expand (1)
Changelly admin February 4, 2025 09:11
Hi there, Khaan, and thanks for the positive feedback!
We're happy to see you enjoying our app and wish you only the best of swaps ahead. Cheers!
0
CommentRemove
Nickola 143.244.54.* January 29, 2025 16:50
This is a great app for buying cryptocurrency. I use it mainly to exchange USDT to Bitcoin. So far there have been no problems with exchanges. Thanks for the service!
Expand (1)
Changelly admin February 2, 2025 22:15
Hello Nickola,
Thank you for taking the time to share your experience with other users. Your feedback truly means a lot to us :)
0
CommentRemove
Harry K 216.24.216.* January 29, 2025 11:33
Use changelly for 2 months, still good.
Expand (1)
Changelly admin January 29, 2025 13:48
Hi there, Harry, and thanks for the positive review!
Should you ever come across any difficulties, don't hesitate to reach out to our 24/7 support team.

For now, we wish you a great day and the best of swaps ahead. Enjoy! :)
0
CommentRemove
User 188.241.178.* January 26, 2025 20:05
Nice exchanger with low fees
Love their app.
Expand (1)
Changelly admin January 27, 2025 09:42
Hi there, and thank you for the love and the positive feedback! ^^
We put a lot of work into keeping the fees as low as possible so that you can get the full potential out of your transactions. We'll do our best to keep it up and wish you the best of swaps in the meantime. Enjoy!
0
CommentRemove
Timofei 212.112.19.* January 24, 2025 23:53
Good app to buy coins, recommend.
Expand (1)
Changelly admin January 26, 2025 16:34
Hello Timofei,
Thank you for taking the time to leave this review and for recommending our service to other users. It means a lot to us :)
0
CommentRemove
Jogpura19 212.102.37.* January 20, 2025 21:41
This is one of my favorite crypto apps that I use often. I like the design, it makes the exchange process really easier.
Expand (1)
Changelly admin January 21, 2025 16:44
Hi there, and thank you so much for the positive review!

Keeping our interface smooth and easy to use is one of our top priorities, and we appreciate you noticing it. We'll keep up the good work while you enjoy our services. :)

Have a good one!
0
CommentRemove
User 212.102.49.* January 19, 2025 10:28
Good crypto exchanger, recommend.
Expand (1)
Changelly admin January 21, 2025 16:40
Hi there! Thanks a lot for both the kind words and your recommendation, it means a lot. Enjoy!
0
CommentRemove
Gamburg 95.181.233.* January 19, 2025 10:00
Use it for 2 months
no problem so far.
Expand (1)
Changelly admin January 21, 2025 16:39
Hi there, and thanks a lot for the positive review! If you ever find yourself confused or in need of assistance, be sure to check out our FAQ section or reach out to us at support@changelly.com or via the Support button on the main page. The team will be there for you 24/7. Until then, have a good one!:)
0
CommentRemove
M Santos 196.245.54.* January 16, 2025 06:17
Excellent exchanger for exchanging any cryptos.
Expand (1)
Changelly admin January 16, 2025 09:58
Hello, Santos! Thank you very much for the positive review. Indeed we're very proud of the number of currencies already available on our platform. Trust us when we say that 700 is not the limit!

Be sure to check back every now and then for new coins. ;)
0
CommentRemove
User 91.90.122.* January 16, 2025 06:01
Changelly is suitable for my tasks, there is everything you need to buy and exchange currencies.
Expand (1)
Changelly admin January 16, 2025 09:57
Hi there, and thanks for the positive review! We'll keep up the good work for as long as we're out there and wish you the best of swaps in the meantime. Enjoy!
0
CommentRemove
Matv B 181.214.218.* January 15, 2025 19:58
It's been about 2 years since I started using this service. I can tell you my impressions at the beginning and now after all this time. I can't say that they have changed much. From the very beginning, I didn't expect anything special, this is an ordinary exchanger for exchanging cryptocurrency. The service copes with its tasks 100%. I haven't had any problems with exchanges during all this time, I don't know why this happens sometimes. During this time, many transactions were made, it was always fast. The fees are the same as everywhere else, I wouldn't say that they are small.. In general, the exchanger suits me so far, I exchange at least 3 times a month. Thanks to the developers and the service team for their work!
Expand (1)
Changelly admin January 16, 2025 09:52
Hi there, Matv, and thank you for taking the time to review us! We appreciate your feedback and will make sure to keep improving our services for as long as we're out there. And in the meantime, we wish you a great day ahead! :)
0
CommentRemove
User 212.102.40.* October 3, 2024 22:57
KYC is required
The review is being checked by the monitor's administration
The claim's status has been changed to neutral by the monitor's administration
Profanities and abusive language were removed by the monitor's administration
This service is fooling me and trying to deceive me in every possible way. It professionally uses its schemes to confuse the client. Somehow they changed my account password (but google authenticator is installed in the account and by default the password cannot be changed without it — that is, only the owners of *** could do this). Then they wanted to send my money to someone else's bitcoin address (not my wallet). Dialogues with support lasted about two days. The solution is a refund. I send them the bitcoin address here *** and also duplicate it here support@changelly.Com and additionally duplicate it through the account in the online chat. After that, they just disappear.

I ask the respected bestchange administrator to help me understand the ongoing chaos.

I advise you to refrain from any collaboration with this company. Until this situation is clarified.
Expand (30)
BestChange admin October 3, 2024 23:09
Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.
Changelly admin October 4, 2024 09:32
Hi there! We see the case you're referring to and the tech department is looking into it as we speak. Please, however, stay in touch with the support team for any additional details they require from you. We too will keep an eye on the request and will have you notified of any updates. For now, we only ask for your patience for just a while longer.
User October 4, 2024 19:09
The same thing continues and it is a ***. They pretended not to have received the information — although i sent all the information via online chat in the account to the operator and he forwarded the information (i asked about this twice via chat). I also sent it to all your contacts via email. Do not confuse me with your professional tricks and return my money.
Changelly admin October 6, 2024 12:46
Hello! Please note that we've received a message from the email address associated with the relevant Changelly account saying that their account has been hacked. The user asked us not to refund the funds anywhere except the original address in the hash. At the same time, we still have not received any proof of the ownership of Changelly account, account email, or original sender address from you.
User October 6, 2024 20:03
Hello! Are you playing a double game as an exchanger and a ***? Why are you ignoring me and not providing me with information?

Dear BestChange administrator, I have sent you information by email.

Changelly administrator, check your email. I have just sent you another email with more proof (in our correspondence). Be more serious and stop ignoring me and leading me by the nose.
User October 7, 2024 14:32
I have provided all the evidence. I also agree to any KYC/AML and other information. This is just the ceiling of bullying. Changely, what right do you have to dispose of my money? I am already fulfilling all your conditions worse than in the credit department, and you continue to mock me with a smile. Users, if you are reading this, do not even think about coming close to this service or get ready for hardcore sadomaso and loss of money.
User October 7, 2024 14:33
I have provided all the evidence. I also agree to any KYC/AML and other information. This is just the ceiling of bullying. Changely, what right do you have to dispose of my money? I am already fulfilling all your conditions worse than in the credit department, and you continue to mock me with a smile. Users, if you are reading this, do not even think about coming close to this service or get ready for hardcore sadomaso and loss of money.
Changelly admin October 9, 2024 11:48
Hi again and sorry to keep you waiting!

Right now you're being asked by our AML/KYC Compliance department to digitally sign your cryptocurrency address following the blockchain standards and they can't proceed with your case without such signature. Please don't take this request lightly though. Since we were warned by the original account owner via email that their Changelly account was compromised we must only ensure that any funds connected with this account will be sent to the rightful owner. Digitally signing the address is something only its owner can do and will allow us to identify you as such (or your partner/seller if it doesn't directly belong to you).

We want to have this case resolved as much as you do, so our AML/KYC team will be waiting for you 24/7 as always. Thank you!
User October 9, 2024 19:12
1. I have provided you with all the evidence of my ownership of the changelly account, email when registering the changelly account, any of my aml/kyc, what other conversations can there be about a refund? the rest of the conversation is already clear even to a fool that this is a ***.

2. The bitcoin was bought from the seller for cash and transferred to my changelly account. What's unclear here?

3. You have all the evidence of ownership, verification, please, here i am.

4. Compromised — by whom and by what? this is a false reason to officially deceive me.

I ask the bestchange administration to take part in the investigation. I officially declare that the changelly service does not conduct any investigations, communicates according to templates, collects data, and then changes operators and starts everything in a circle. That is, it just took the money and that's it.
BestChange admin October 11, 2024 07:39
Hello,

We are sorry that you have encountered this situation.

The exchanger reported that the service received a request from the account owner that his data had been compromised.
Accordingly, the exchanger is trying to protect both its service and the account owner for the purposes of information and financial security.

You have violated the following security rules:
1. Contacting from an email address not associated with the account registered with Changelly.
2. Transferring funds to the account from third-party accounts.

At the moment, you have been requested to provide data to the exchanger security service for verification.
Please send the requested information and wait for feedback.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.
User October 17, 2024 06:37
I ask the BestChange administrator to restore the claim.

I will be grateful for any HELP and INFORMATION about the changelly service (trading platforms, forums, monitoring, etc., where changelly works).

1. KYC is passed, documents, selfies, etc., a full check has been carried out.

2. In addition to the available evidence, I provided additional evidence (including coordinates, address, phone number, etc. of the exchanger where the bitcoins were purchased).

3. Provided an account / access / email / 2FA Authenticator / my verification / bitcoin without marks and asset risk / other information.

Am I the only one who thinks this is complete nonsense?
There is still no money, and they disappeared into the sunset again. This is 100% illegal retention of money — in other words, a ***.
User October 18, 2024 06:07
However, I really hope that you understand that *** customers and *** their money will lead to bankruptcy /*** status and criminal liability of changelly administrations.
User October 22, 2024 21:05
6 days have passed and again complete disregard. How much longer do I have to wait? Did you just take my money and decide to get rid of me? You are trying to clean the reviews on the sites, this is the edge of lawlessness.
Changelly admin October 23, 2024 14:15
Hi again!
We understand how you must be feeling having to wait for updates like this, but we still need to conduct the investigation and are now waiting for a reply from the email address connected to the Changelly account in question.
User October 23, 2024 15:12
Why are you trying to mislead people? there is a native email address to which the account is registered, and an email address specified during verification and from which correspondence is conducted your reply and information do not come to these email addresses. Who are you waiting for and who have you decided to communicate with? do you understand what you are writing? a circus tent. You are trying to clean up reviews on sites, this is the height of lawlessness.
Changelly admin October 23, 2024 16:26
Then we must be referring to the same email address here.
As we've mentioned earlier in this conversation, we've received a hack warning letter from the email address connected to the Changelly account and thus are obliged to conduct the full investigation of everything you provide as well as everything provided from that email address. At this point, there's nothing else we need to ask of you but patience and we hope for your understanding.
User October 23, 2024 16:56
I am already sick of these intrigues. No one can lay claim to my account and money, because they are MINE. If you have a representative office in Russia, I will come physically. Clarify the time frame, how long should I wait until this incomprehensible game ends?
Changelly admin October 23, 2024 17:08
There isn't a physical office you could attend to but if you already provided the AML/KYC Compliance department with everything they asked for, please wait for their return with an update. With a case as complicated as yours we can't provide a specific timeframe, but will do so as soon as we get one. For now, can only ask for your patience for just a while longer.
User October 27, 2024 14:39
Another 4 days have passed and I still have not received a response/information, they are simply ignoring me. No world bank or other honest financial organization will mock a person for a month. Here, your personal interest in taking my money is clearly visible.

Or do you have hidden discrimination against Russian citizens?

Why do you delete my reviews and overviews on some sites? Where you can't do this, you disguise their spam with reviews + improve your reputation.
Changelly admin October 27, 2024 19:28
Our AML Compliance team is doing everything possible to provide you with an update as soon as possible. If you are already cooperating with them, it will help to speed up the process. Unfortunately, we cannot provide you with an update until our AML Compliance team gets back to us with one.
User October 27, 2024 19:57
<<<If you are already cooperating with them, it will help to speed up the process. Unfortunately, we cannot provide you with an update until our AML Compliance team gets back to us with one.>>>

So you don't even know what's going on? What a clown show. Are they telling you they just forgot about me or ignored me? So your job is just to respond with pre-written templates and clean up comments on blogs and boards?
User November 7, 2024 15:49
I have been waiting for my account to be unblocked for over a month. What kind of nonsense have they not hung on my ears with the imaginary investigation. This is a swamp. If you get into this service, your money can instantly turn into just useless numbers on the device screen.
Changelly admin November 8, 2024 14:34
We understand your frustration but with a case as complicated as your is, we can only ask for your patience still.
User November 8, 2024 15:37
A fictitious complex case. Invented by you to take away money. Personally, I see only:
1. Discrimination against Russian citizens.
2. Recorded false words and actions with the purpose of appropriating my money.
3. Hiding and deleting reviews to cover up tracks. Yesterday, another review was deleted from the blog.
User November 10, 2024 22:16
Another 3 days have passed and their deception continues....
User November 16, 2024 04:18
A complaint has been filed with the ministry of internal affairs police. An investigation has been launched into the crime and i am awaiting a decision and a ruling on fraud on the part of changelly! law enforcement agencies are very interested in this service. As i have already said, this is fraud and discrimination against russian citizens. Their activities in russia will soon cease.

The ministry of internal affairs police will send official requests for blocking to roskomnadzor, search results in browsers such as yandex, abuse domain, abuse hosting (which they hid behind cloudflare), etc.

For some scheme, they selectively steal money from people. Don't even think of working with them. They are suspected of a criminal offense.

On the internet, their employees delete and clean up negative reviews and comments in blogs and forums. And they also stuff positive reviews with the help of spam and fake accounts. Take the review service listed on their site trustpilot — they were able to delete my reviews twice using their capabilities.

The bestchange administrator wrote you an email.
User November 19, 2024 10:00
I am in deep shock, they hid from the state authorities and are not responding.

A complaint has been filed with the ministry of internal affairs police. An investigation has been launched into the crime and i am awaiting a decision and a ruling on fraud on the part of changelly! law enforcement agencies are very interested in this service. As i have already said, this is fraud and discrimination against russian citizens. Their activities in russia will soon cease.

The ministry of internal affairs police will send official requests for blocking to roskomnadzor, search results in browsers such as yandex, abuse domain, abuse hosting (which they hid behind cloudflare), etc.

For some scheme, they selectively steal money from people. Don't even think of working with them. They are suspected of a criminal offense.

On the internet, their employees delete and clean up negative reviews and comments in blogs and forums. And they also stuff positive reviews with the help of spam and fake accounts. Take the review service listed on their site trustpilot — they were able to delete my reviews twice using their capabilities.

The bestchange administrator wrote you an email.
User November 25, 2024 12:46
Changelly is clearly engaged in mass ***. Will you contact me or the police? You hid like children, shame.
User December 29, 2024 09:30
The bestchange administrator wrote you an email.

Please restrict the work of the exchanger changelly on the Bestchange monitoring platform until the investigation is clarified. This exchanger categorically refuses to cooperate with repeated requests, including from official bodies. It would be wise and fair to stop the work of a service whose reputation is in question.
User January 14, 2025 19:45
Guys, don't be naive, they won't give you your money back. You were simply deceived and your money was taken. Don't sit idly by, go and file a police report. Only in this way can we together close this lying office.
0
CommentRemove
Svetla 149.62.204.* January 14, 2025 14:15
According to the information available, the exchanger has no financial obligations to this user
I wanted to exchange 630.245 SOL to USDT on January 13, 2025 from Exodus. I was on hold for 3 hours and finally Changelly took my money and requested a KYC/AML check. I completed and passed the KYC check right away on the same day.

For the AML check, I sent all the information, contracts, invoices and company registration immediately on the same day. I also provided many screenshots of my Exodus platform, where every action is visible. Changelly accepted all the information and said that they need time to check.
When asked how long it takes, they replied that they don't know.

For me, this amount is serious and is tied to commitments. I can't believe that after submitting complete information, someone can hold your money for more than 24 hours.

Please support to quickly resolve the problem, since the amount is a transaction tied to deadlines and 3 other parties are suffering from this misunderstanding.
Expand (2)
BestChange admin January 14, 2025 14:30
Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.
Changelly admin January 14, 2025 15:35
Hi there, Svetla!

Thanks for bringing the matter to our attention, we were just about to bring in the good news ourselves. :)
Your investigation was successfully completed and the funds are being processed for sending even as we speak.

We appreciate your understanding of the importance of KYC and your patience throughout the procedure. For security reasons, we wouldn't want to share the payout hash publicly, but please find it in your history section soon, just as you would normally do. Have a great day ahead and only the best of swaps!
Claim solved
3
CommentRemove
Sandra M 196.245.54.* January 12, 2025 06:19
Love this app! 5 stars.
Expand (1)
Changelly admin January 12, 2025 19:48
Hi Sandra,
Thank you so much for the love and the 5 stars! We'll always keep up the good work, that's a promise. And in the meantime, enjoy your stay with Changelly!
0
CommentRemove
Rodrigo 146.70.11.* January 12, 2025 05:52
Just exchanged usdt to btc with no problem, thanks.
Expand (1)
Changelly admin January 12, 2025 19:44
Hello Rodrigo,
Thanks for sharing your good experience with us and other users. Your feedback means the world to us!
0
CommentRemove
Lessi 212.102.37.* January 11, 2025 19:22
Nice service, thanks!
Expand (1)
Changelly admin January 11, 2025 21:32
Hello Lessi,
Thank you for taking the time to rate us! We’re glad that you found your big moment with us.
0
CommentRemove
Abraham A. 191.101.157.* January 11, 2025 18:59
I have a positive experience using this exchanger. I've made about 7 exchanges in the last couple of weeks. All exchanges were quite fast. Moreover, there are all the necessary coins and low fees. In general, it is a good exchanger for small volumes.
Expand (1)
Changelly admin January 11, 2025 21:30
Hello Abraham,
Thank you for taking the time to review us. We appreciate your feedback and wish you a great day ahead!
0
CommentRemove
Evgenyi 85.140.5.* December 27, 2024 07:09
The AML case arose due to high-risk markers in the assets that the user had sent
KYC is required
The claim's status has been changed to neutral by the monitor's administration
I created an exchange at the ICON-USDT rate, after some time a message appeared on the site that my transaction was frozen due to a high risk of AML and that verification was required. After verification was completed, I contacted the Support mail and included additional information about the transactions and wallets received in the exchange. At the moment, all the information on the exchange has been provided on my part, the funds have not yet been received. The exchange was created on December 2. I ask the BestChange administration to either carry out my exchange or return the funds in this situation.
Expand (3)
Changelly admin January 4, 2025 11:45
Hello Evgenyi,
Your transaction was put on hold as a subject of our AML/KYC procedure because our system has detected the connection of the funds to illicit activities. Our AML Compliance team still needs the information about the source of funds to proceed with the review. We would ask you to stay in touch with them and provide them with your cooperation.
BestChange admin January 7, 2025 07:42
Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as DarkMarket, Sanctions, Enforcement action, or marked with other high-risk labels.

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.
Evgenyi January 10, 2025 12:54
Dear administration, more than a month has passed since the exchange request was created, yesterday I wrote to the exchanger, they still haven't provided an answer, I still haven't received the funds, all the information was provided to the exchanger, how much longer should I wait for my funds? This is already impossible! I ask the administration to assist and speed up the solution to my issue!
0
CommentRemove
Sandor 146.70.120.* January 7, 2025 22:31
Issue has been fully resolved
I wanted to exchange 1226 ZEC to XMR on December 24, 2024 in two separate orders, because I had the funds in separate non-custodial wallets.

Both orders went to on hold, and I completed and passed the KYC verification right away on the very same day.

For the AML check they asked where the funds were from, and I told them that these were originally purchased about 11 years ago (as BTC, because at that time neither ZEC, nor XMR existed). I purchased these from my salary, so I even offered to give them current proof of employment documents and payslips.

On December 27, they replied that they would get back to me with a final decision shortly. As of today, still haven't got any updates from them.

Not sure what's going on, maybe their AML department is just understaffed, but if they are unable to complete an AML check in a timely manner they should just refund it, and not sit on it for weeks (or months) because this is a considerable amount of money (at least for me), and I regret blindly trusting Changelly with this. I cannot currently recommend this service.
Expand (3)
BestChange admin January 7, 2025 22:35
Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.
Changelly admin January 8, 2025 10:24
Hello, Sandor!

We see the transaction you're referring to and it is indeed subject to KYC. We understand how it can feel frustrating at times, but we still hope for your understanding. We take AML very seriously and need to conduct an investigation. Our AML/KYC Compliance department will keep you posted on any updates, so please be sure to keep an eye on your mailbox for letters from compliance@changelly.com

We'll also try to prioritize your case where we can and hope for your patience in the meantime. Thanks in advance!
Sandor January 8, 2025 20:08
Changelly proceeded with the order, and I fortunately got my funds back. They recalculated the exchange rate and applied the current rate, which was much worse than the original quote in Dec 24, so that was a bit unfair, but it's still better than nothing, I guess. Cheers.
Claim solved
3
CommentRemove
Olha Shvets 191.101.31.* January 8, 2025 12:12
Good app for crypto.
Expand (0)
0
CommentRemove
Faramarz 185.194.178.* January 1, 2025 08:40
According to the information available, the exchanger has no financial obligations to this user
I made a swap using safepal wallet, the exchange was complete (sent, confirmed, changed) but they didn't transfer back my coins to the wallet. it stuck for a while, they first claim it's the network (ftm) fault and the network is not responding, after i asked for trx hash, they changed it to the "3rd party they use is not responding"
Expand (4)
Changelly admin January 1, 2025 17:18
Hello,
We see that the payout of your transaction was slightly delayed due to a technical issue on the end of our exchange partner. However, the transaction is finished now. We cannot share the payout hash here due to security reasons. However, you can contact our Support team in the Live chat or at support@changelly.com, and they will be glad to provide you with the payout hash.
Claim solved
BestChange admin January 2, 2025 10:30
Dear Faramarz,

We kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.
Faramarz January 2, 2025 15:36
Yes, they did transferred the money, but with a huge delay which is not acceptable in crypto's world when price changes any second!
Changelly admin January 4, 2025 11:52
We're sorry to have caused you such distress and appreciate your patience throughout the delay. Not everything depends on us as there are also currency networks and exchanges involved in the process, but we'll still do our best to prevent this from happening in the future. Hope for your understanding.
3
CommentRemove
Tatjana 216.103.177.* December 28, 2024 12:32
According to the information available, the exchanger has no financial obligations to this user
I made two exchanges on September 1st, both originating from the same Bitcoin wallet. Both transactions were frozen for verification purposes. I have successfully completed all the required verifications and submitted all the necessary documents. For one transaction, the funds were refunded, but for the second one, I have been waiting for nearly 4 months now. The support team keeps assuring me to "wait, the refund is coming soon," yet I still haven’t received the money. I kindly ask the administration to intervene and help resolve this issue.
Expand (2)
Tatjana January 2, 2025 07:09
Today I received the money. The exchange was completed. I have no more complaints, but I will not use it any more.
Claim solved
Changelly admin January 2, 2025 09:20
Hello Tatjana!
We're happy to see your case resolved though sorry to see you go. A second verification is very rarely required, so if you've completed your KYC, you shouldn't experience such delayed in the future.

We still hope it wasn't too much of a hassle for you and hope to see you again!
Have a great day ahead and the best on your crypto journey!
3
CommentRemove
Stephan 94.101.114.* December 28, 2024 13:36
Mention of a third-party resource was removed by monitor's administration
The review is being checked by the monitor's administration
Profanities and abusive language were removed by the monitor's administration
Fell into the *** with Changelly blocking my >100k USD funds while doing an exchange on Ledger. Transaction was put on hold and I was asked to KYC myself, which I did on the spot. Then the demands for AML started to trickle in, I provided evidence of my funds by disclosing pretty private documents. Since then I have my odd Email exchange with the compliance team, but it could be bot answers, it remains a version of "please wait, we are investigating". Later I found that this systematic and fundamental problem keeps persisting for over half a dozen years. But many wallet providers are still working with Changelly. It cannot be that the Changelly compliance department has such a backlog, they are using state of the art AML software from ***. So why are they stalling? My case is so straightforward I cannot fathom why it got caught by AML?
Expand (0)
0
CommentRemove
Martin 146.70.59.* December 25, 2024 08:02
Nice app for crypto exchanges, I use it often in small volumes. Recommend this app.
Expand (0)
0
CommentRemove
Sergejruu 178.175.141.* November 21, 2024 07:24
The AML case arose due to high-risk markers in the assets that the user had sent
The claim's status has been changed to neutral by the monitor's administration
On July 27, Changelly suspended my transaction and has been with holding my money. It is a significant amount, nearly 200,000$. 6 orders in total.

To assist their AML check I have:
1) Passed KYC
2) Provided relevant screenshots (including from my wallet which I used for the transactions).
3) Provided bank statements.
4) Contracts.
5) Etcetera.

On august 7th they notified me via email that the funds would be returned to my address. They asked me for confirmation about that, and I provided written confirmation.
On august august 9th they told me that the return transaction requires confirmation from several departments.

It has so far been over three months and they did not send my money.

Every time I ask, they say "We understand your frustration and apologize for any inconvenience caused. Currently, your case is still under review, and we don’t have any new information to share at this time. Please rest assured that we are working through it diligently and will update you as soon as there is any progress."

I want my money back and I want it back ASAP. I have had enough of leading me around in circles.
Expand (8)
Changelly admin November 22, 2024 13:08
Hi, Sergejruu!

We understand how you must feel having to wait like this, but we still have to ask you for your patience for just a while longer.
KYC is required only when a transaction is flagged by our risk-scoring system and when that happens, there's generally some larger picture behind the funds.

We hope for your understanding and will keep you posted on the investigation.
Thank you!
Sergejruu November 22, 2024 15:29
Yeah and I passed KYC almost 4 months ago.
Sergejruu November 23, 2024 04:54
How long do I have to wait? 4 months is enough to check anything!
BestChange admin November 29, 2024 16:01
Hello Sergejruu,

Unfortunately, according to the analysis carried out by AML, the cryptocurrency you sent has a High Risk or is associated with illegitimate sources. In this case, additional verification is required according to information security rules, international AML\KYC policy and exchange service regulations. You agreed to the exchanger's rules when creating the order.

Since you provided the requested information to the exchanger, please wait for an answer. The complaint will be transferred to neutral status with the possibility of further comment.

Kind regards, BestChange administration.
Sergejruu December 3, 2024 20:44
I have no idea. I bought the crypto from a friend of mine who sells BTC and I provided changelly with all of the information.
Sergejruu December 3, 2024 20:49
How am I supposed to know there is a problem with the money, and why cant Changelly just send my funds to the return address instead of seemingly stealing them?
Changelly admin December 4, 2024 12:34
While we understand how it may look or feel having to wait like this, but when a transaction is already flagged by the risk-scoring system, we must conduct the investigation. If you're already cooperating with the AML/KYC Compliance department, we only ask you for your patience and understanding. Thank you!
Sergejruu December 23, 2024 06:34
You guys have been conducting the investigation since July 27! So far no results! No feedback. No nothing! Your last response was on December 4, it has been almost 20 days of silence! Stop withholding my money!
0
CommentRemove
14 pages: 14131295

Changelly exchanger's most popular directions for the last 30 days:




1-Online 100Bitcoins 111Obmen 1654Exchange 1Mile 1Million 1tab 1WM 24ExPay 24Obmin 24Online 24PayBank 24Zone 2rbina 365Cash 365Exchanger 4Money 50Cents 60sek 7Money 7Pay 818Finance 99Francs AbcObmen AceXchanger AjuBit AlfaBit Alfacash AllCash AllMoney AllTop AltinBit AnyExchange AppBit Arbuz ArmChange AtChange AtPayz AuraLegal AvanChange Aztec-Gold BaksMan Banka Bankcomat BarskiyDvorObmen BelkaPay Best-Obmen BestKurs24 BestObmen BetaTransfer BigBank Binance Bit100k BitCash Bitcoin-Armenia Bitcoin24SU BitcoinObmennik BitcoinVN BitExchanger Bitfinex BitFlaming BitFm BitKit Bitmore BitObmen Bitok777 BitokAi BitStamp Bixter BobrExchange Brabus BroExchange BroGuru BTC-Obmennik BTC-Volga BTC24pro BTC2Pay BtcBit BtcChange24 BTCDeal BTCSale BtcTenge BucksBunny BulldogExchange Buycoin BuyCrypt C1kWorld C4Changer Cash-Bit Cash2Pay CashBox CashFlow CatChange Cerber Cexio ChangeCoins Changee ChangeHero Changelly ChangeNow ChangeProject Changer4u ChangerBiz ChangerClub ChBy City-Exchange CityBit Clean-Exchange ClickPay Coco-Pay Coin-Bank Coin24 CoinBase CoinBlinker CoinBox CoinChanger CoinCraddle CoinDrop Coine-Market CoinFusionOne CoinGuru CoinJoin CoinPayMaster CoinsBlack CoinShop24 CoinStart CoinTok CoinTransfer Coinumm Convertex24 CoolCoin Crybex Crypcie Crypik Crypocto Crypster Crypt-On Crypto-Dom Crypto-Polis Crypto-Store Crypto-Trans Crypto007 CryptoBar CryptoBarMen CryptoChicken Cryptofiat CryptoGin Cryptohub CryptoLavka Cryptologic CryptoMoney CryptoObmen CryptoPay24 CryptoRoyal CryptoSwap365 CryptoVortex CryptoXchange CyberBTC D-Obmen Dashka DeltaChanger DigiChanger DorPay DoubleSwap DualCoin Dubai-Tether Dvizh Dzengi EasyBit EasyBusy EasySwap eBTCpro ECashExpert eCashMe EExchanger EezyCash Efex El-Change Elibrax EliteObmen Enter-Change EpiChange EuroBit Ex-Bank ExBit ExBox ExCenter Exch-em ExchangeForMe ExchangeMafia ExchangeX Exchanging Exdex ExHub ExLine ExObmin Expa24 ExWallets ExWell ExWhite ExWm Exwp F-Change FastChange FastWM Ferma Fiatex FinchPay First-BTC FixedFloat FlashObmen FloatChange Fly-Pay FlyMoney FreeChange Galaxy-Coin GeeExchange GeekChange Gemini Global-Ex Go-Go GoExme GoldenGate GoodBoySwap GramBit GreenBit GrumBot HamsterBit HiExchange HitBTC HodlBase HotExchange HTX IceBTC IChangeOne IconFinance InsideExchange InstaCrypt InstantExchangers Intercontinental Itez IziBTC JarvisExchange JetMonet JohnnyDo Kassa Keine-Exchange Kingex KingsExchange Kraken KryptoSwap Kupitman Kursov24 KZ007 LasloBit LemonchikCash LeoExchanger LetsChange LetsExchange LetsPay LigaBTC LightObmen LionChange Lionex LuckyChange Magnatus Makoli Mario MasonEx MasterChange Menyala Metka Micro-exchange Mine MisterBit MisterExchange Mitninskii Monease Moneta365 Money-Change Money-Office Money-Pay MoneyMate MoneyMix MoneyRoll More-Ex Moscoin MultiVal My-Xchange MyCryptoMarket MyInvestStory N-Change N-Obmen Nadex NextCoin NicexChanger NovaChange O-Paxum Ob-men ObmenAT ObmenAT24 ObmenLite24 ObmenMoney Obmennik-UZ ObmenoFF ObmenOne ObminMe Oborot OkPays OKX OneMoment OpenChange PandPay Papa-Change Paspar PayExchanger PayGet PayMarket Paynoom Paynote PayStore Pkr2Dollar Platov Pocket-Exchange PocketBank Poloniex PoneyMoney PoTeme PremierCash ProstovCash ProtonPlus Quantex R-Obmen R2Exchange Rapid-Obmen Rebex Receive-Money Rexexio Ru-Bas Ru-Change Rubin Sapfirex Satoshi SecureShift Sellver SendNow SF-Changer ShapeBTC Sharky SimpleSwap SmartMoney Sova Staff-Obmen Sunduk SuperChange SwapCoin SwapEx SwapGate Swappix SwapsApp SwapsCenter Swapter Swapuz Swop Swopperio Tasty-Changer Tochka24 Top-Exchange TopCash TradeToCash Transfer24 Treddr TrustMeCash Tsunami Tuco UAchanger Ukr-Obmen UkrExchange UltraChange UniCash UnioChange Vilcov VN-Exchange Vobmenka W-Box WayBit WeDoExchange WestChange WikiPays WMChanger WmMoney WMStream WTC-Ex WxMoney X-Capital X-Obmen XbitMoney XbiTrade Xchange XChanger Xenex XStable YaObmen YChanger YoBit YoChange ZombieCash