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Changelly exchanger
Go to the Changelly site
Information from the exchanger administration
Changelly is a popular cryptocurrency exchange providing the ability to instantly and seamlessly exchange over 150 altcoins at the best market rate or buy BTC, ETH and BCH using a bank card.
Leave feedback about the exchanger
Operating since 2015, Changelly has attracted over 2M users from around the world. Changelly has 2 exchange features: fixed and floating rates. By choosing a floating rate feature, your funds are always converted at the best rate at the moment of your exchange. With fixed exchange rates, you always get what you see despite the market volatility! Changelly reserves the right to apply the AML/KYC procedure to particular users, addresses and particular transactions of crypto assets. By accepting Changelly ToS, users agree to provide their identity documents and proof of the origin of funds when necessary. Should you have any questions about Changelly, please don't hesitate to contact us at [email protected] Other
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| Status: | active | Changelly reviews: | 0/248 | |
| Exchange rates: | 240 | Advanced Cash TS: | — | |
| Reserve: | $2 465 778 | Perfect Money TS: | — | |
| Age: | 7 years 2 months | WebMoney BL: | — | |
| On BestChange: | 4 years 11 months | MyWOT rating: | 3.0 | |
| Country: |  |
Georgia | Forums: | — |
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Use this type of feedback only if get no money from the Changelly exchanger after it is due. When the funds from an exchange or refund operation reach your account, the claim must be dismissed. Make sure that you specify the exchange order number in this case – it will help the Changelly administration solve the problem faster. If you just do not like the service at Changelly and you want to share your opinion – select the Comment feedback type. |
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Add a comment:
2.2.22 I tried to make a transaction 8,9999 BSV to XRP. After one week waiting and many emails later it finally happened. During that time XRP was skyrocketing 40%! Instead of 147 XRP I got only 110 XRP.
Avoid that company!
Avoid that company!
| Admin BestChange.com | February 10, 2022, 16:04 |
Hello!
We request the exchanger's administrator to respond to the user's complaint.
Best regards, BestChange administration.
We request the exchanger's administrator to respond to the user's complaint.
Best regards, BestChange administration.
| Admin Changelly | February 11, 2022, 11:28 |
Hello, John Blomster!
Hi there! That happened because the transaction failed, and failed swaps can only be pushed or refunded with the assistance of the support team. And therefore once you contacted them the situation was resolved. But yes, the rate did indeed change, and our support explicitly asked whether you agree with the rate. Thank you, and if you have any questions please contact the support team
Hi there! That happened because the transaction failed, and failed swaps can only be pushed or refunded with the assistance of the support team. And therefore once you contacted them the situation was resolved. But yes, the rate did indeed change, and our support explicitly asked whether you agree with the rate. Thank you, and if you have any questions please contact the support team
Claim cancelled
CommentRemove
Never use this site! they take your money for themselves and don't give it back!
Verwenden Sie diese Website niemals! Sie nehmen Ihr Geld fur sich und geben es nicht zuruck!
Non usare mai questo sito! Prendono i tuoi soldi per se stessi e non li restituiscono!
N'utilisez jamais ce site! Ils prennent votre argent pour eux-memes et ne le rendent pas!
Verwenden Sie diese Website niemals! Sie nehmen Ihr Geld fur sich und geben es nicht zuruck!
Non usare mai questo sito! Prendono i tuoi soldi per se stessi e non li restituiscono!
N'utilisez jamais ce site! Ils prennent votre argent pour eux-memes et ne le rendent pas!
| Admin Changelly | February 1, 2022, 13:35 |
Hello, Ramana!
It seems like you haven't contacted our team regarding this issue yet. Please write an email to [email protected] Our compliance team would be more than happy to guide you answer all of your questions
It seems like you haven't contacted our team regarding this issue yet. Please write an email to [email protected] Our compliance team would be more than happy to guide you answer all of your questions
Claim cancelled
CommentRemove
My swaps are frozen
i am waiting for 1 week
please give my money back to my eth account
i am waiting for 1 week
please give my money back to my eth account
| Admin BestChange.com | January 3, 2022, 14:55 |
Hello!
We request the exchanger's administrator to respond to the user's complaint.
Best regards, BestChange administration.
We request the exchanger's administrator to respond to the user's complaint.
Best regards, BestChange administration.
| Admin Changelly | January 10, 2022, 14:06 |
Hello, dear customer! You transaction is on hold due to KYC procedure, we see you have already contacted our security team, please upload the documents they required! Thank you
Claim cancelled
| User | January 25, 2022, 10:51 |
I'm waiting for 1 month
Claim renewed
| Admin Changelly | January 25, 2022, 13:49 |
Hi there! Right now our security team is waiting for you to provide the documents. So, we highly urge you to provide them
Thank you
Thank you
Claim cancelled
| User | January 25, 2022, 14:57 |
Make refund
i used myetherwallet, not Changelly.com
BestChange, please remove Changelly from the listing
i used myetherwallet, not Changelly.com
BestChange, please remove Changelly from the listing
Claim renewed
| Admin Changelly | January 25, 2022, 18:27 |
Hi there, we do not see how that would make any difference, swapping through any wallet happens with accordance to Changelly Terms of Use as well. And the right of KYC is one of them, therefore we highly urge you to upload the documents we requested. Please contact [email protected] if you have any additional questions. Thank you
Claim cancelled
| User | January 25, 2022, 19:18 |
I don't need these swaps.
I want my money back.
I want my money back.
Claim renewed
| Admin Changelly | January 25, 2022, 23:04 |
Hi there, we understand, but these topics shall be discussed with the security team via [email protected], but the documents are still needed, so we highly urge you to upload them, thank you
Claim cancelled
| User | January 26, 2022, 08:33 |
Still waiting
33 days
What is your company name? country? address?
Please make refund and i will never use your service more.
33 days
What is your company name? country? address?
Please make refund and i will never use your service more.
Claim renewed
| Admin Changelly | January 27, 2022, 13:08 |
Dear user, you don't seem to understand. We are waiting for documents from you as well, please provide them, the transaction will proceed. To discuss the possibility of a refund, please state your case to us via [email protected]
Claim cancelled
| User | January 30, 2022, 17:46 |
38 days
Return my ETH
Return my ETH
Claim renewed
| Admin Changelly | January 31, 2022, 12:34 |
Dear user, we are getting nowhere with such communication, please state your case to us via [email protected], you have to have talk to them
Claim cancelled
| User | January 31, 2022, 13:19 |
| Admin Changelly | February 1, 2022, 13:01 |
Because you still refuse to pass KYC, which is essential for the resolution of the case. You've already agreed to it
Claim cancelled
| User | February 1, 2022, 15:22 |
Where did I agree? I used MyEtherWallet
Please make refund
Please make refund
Claim renewed
| Admin Changelly | February 2, 2022, 13:07 |
According to our and your wallet terms of use the users agree to the possibility of KYC/AML, and therefore we highly encourage you to provide the documents. Thank you
Claim cancelled
| User | February 2, 2022, 13:24 |
Cancel swaps and make refund.
Still waiting
40 days
Still waiting
40 days
Claim renewed
| Admin Changelly | February 3, 2022, 17:00 |
Dear user, we are going nowhere. If the funds were frozen in the first place, that means that they might be connected to the fraudulent activities, and therefore KYC/AML is a must
Claim cancelled
| User | February 3, 2022, 20:34 |
Do you have a license? What is your company name? address? country?
i used myetherwallet, not Changelly.com
BestChange, please remove Changelly from the listing
i used myetherwallet, not Changelly.com
BestChange, please remove Changelly from the listing
Claim renewed
| Admin Changelly | February 7, 2022, 12:34 |
All of the information is publicly available on our website. There is a high possibility that your coins are connected to the fraudulent activities, therefore KYC must be passed. Thank you
Claim cancelled
| User | February 7, 2022, 13:40 |
Very bad service. You can't hold user's money.
Claim renewed
| User | February 7, 2022, 13:40 |
45 days(
| Admin Changelly | February 8, 2022, 21:58 |
Sorry, but the amount of days do not mean anything in this situation, since we are still waiting for the documents from you. Thank you and hope for your cooperation
Claim cancelled
| User | February 9, 2022, 07:21 |
For you no, for me yes( I don't need these swaps. I want my money back.
Claim renewed
| Admin Changelly | February 11, 2022, 11:31 |
Dear user, we are going in circles, please provide the documents we asked. There is a possibility that your assets are connected to the fraudulent activities
Claim cancelled
CommentRemove
I do not recommend this exchanger to anyone. This company cooperates with exodus. They keep my funds for about 1.5 Months, i provided the documents they asked for, but there is no answer. Today i thought about how to contact the police and write a statement about the theft. Also i spread about this exchanger in my social networks and youtube channel, but people still use it. Never use currency exchange in exodus, because the same thing can happen to you, i lost about 200.000$
I ask the administration of the bestchange site to remove them from the listing.
I ask the administration of the bestchange site to remove them from the listing.
| Admin BestChange.com | November 20, 2021, 13:54 |
Hello!
We request the exchanger's administrator to respond to the user's complaint.
Best regards, BestChange administration.
We request the exchanger's administrator to respond to the user's complaint.
Best regards, BestChange administration.
| Admin Changelly | November 21, 2021, 15:24 |
Hello, Danil!
Hello there! There is high possibility that your funds are connected to fraudulent activity. Also, the documents you provided (both ID's and proof of funds source) are not meeting the requirements. Therefore, we are kindly asking your to provide documents which we requested and in the mean time additional investigation from our end is to be conducted.
Our compliance team wrote you yesterday and we ask you to keep in touch with them.
Thank you
Hello there! There is high possibility that your funds are connected to fraudulent activity. Also, the documents you provided (both ID's and proof of funds source) are not meeting the requirements. Therefore, we are kindly asking your to provide documents which we requested and in the mean time additional investigation from our end is to be conducted.
Our compliance team wrote you yesterday and we ask you to keep in touch with them.
Thank you
Claim cancelled
| Danil | November 21, 2021, 17:15 |
Tell me please, the exchanger is wonderful, why is the contract for the purchase of funds not a confirmation? What would you like? What other documents do you need? I gave you everything, all the documents that were required of me.
Claim renewed
| Admin Changelly | November 23, 2021, 11:46 |
Danil,
We were talking about other documents as well. They all should meet the requirements, please address the questions regarding your particular case to the security team. Thank you
We were talking about other documents as well. They all should meet the requirements, please address the questions regarding your particular case to the security team. Thank you
Claim cancelled
| Danil | November 23, 2021, 13:18 |
The question comes next, what other proofs are we talking about, let's name them here! i have provided you proof of ownership of funds, passed verification for you, what you still need ??? say immediately that stealed money and do not take time of people who write to you.
Claim renewed
| Admin Changelly | November 23, 2021, 16:41 |
Danil,
The document you sent only shows a portion of the monies you received to the transaction's sender's address. Additionally, because ONLY the fund's owner is allowed to go through KYC, there are extra inquiries on the papers given.
The document you sent only shows a portion of the monies you received to the transaction's sender's address. Additionally, because ONLY the fund's owner is allowed to go through KYC, there are extra inquiries on the papers given.
Claim cancelled
| Danil | December 8, 2021, 22:56 |
Provided this organization with all the evidence who tried to pass the verification, as well as the origin of funds. The application will be open until the problem is resolved.
Claim renewed
| Admin Changelly | December 14, 2021, 15:58 |
Danil, due to the questionable documents you've been providing during KYC we initiated additional research regarding your funds. Hoping for your patience.
Claim cancelled
| Danil | December 14, 2021, 23:34 |
I already put up with more than 2 months sir, and a specific answer from you was not heard when and what, at such a pace you can drag out even up to a year.
Claim renewed
| Admin Changelly | December 16, 2021, 18:35 |
Danil, the specific reason - concerns about the documents were provided to you by our security team, and this made us conduct further investigation.
Claim cancelled
| Danil | December 17, 2021, 02:20 |
I am waiting for the result, but for now the application will be open.
Claim renewed
| Danil | December 26, 2021, 01:16 |
Admin BestChange.com Will there be changes?
| Danil | January 2, 2022, 23:07 |
Will there be a reaction to the feedback from the site?
@Bestchange
@Bestchange
| Admin Changelly | January 10, 2022, 14:03 |
Danil, for now, our security team has some updates for you. We are asking to stay in touch with them for possible resolution of the situation.
Claim cancelled
| Danil | January 10, 2022, 20:05 |
I wrote to the mail, agreed with what was provided to me. Please, check the mail.
CommentRemove
Started exchange BTC-> XMR. Then, for some reason, I decided to cancel the transaction. I wrote to the chat with a request to cancel and immediately a message about KYC appeared on the page. Again, I just wanted to cancel the transaction. Very similar to SCAM. I will not close the feedback until I get the coins back.
| Admin BestChange.com | October 11, 2021, 07:32 |
Hello!
We request the exchanger's administrator to respond to the user's complaint.
Best regards, BestChange administration.
We request the exchanger's administrator to respond to the user's complaint.
Best regards, BestChange administration.
| Joe | October 11, 2021, 10:32 |
The security team replied to me that everyone who registers at their exchanger reads "Term îf Us" and ticks the appropriate box. I have not registered on their site. I just created an exchange request and then decided to cancel it. I did not mark any fields for the consent of "Term of Us". I can show screenshots of how the creation of an exchange request looks like.
don’t want to send them documents. I don't trust them. I require a refund.
don’t want to send them documents. I don't trust them. I require a refund.
| Admin Changelly | October 11, 2021, 14:48 |
Hello, Joe!
We would like to note, that even while proceeding with the transaction you click the box, which clearly states "I agree with Terms of Use, Privacy Policy and AML/KYC"
Everybody checks the box before proceeding with the swap, so did you. And therefore we highly urge you to send all the required documents. KYC procedure is an important part of pur policy aimed to tackle problem with money laundering and scam activity in a crypto sphere.
Thank you and hope for your understanding
We would like to note, that even while proceeding with the transaction you click the box, which clearly states "I agree with Terms of Use, Privacy Policy and AML/KYC"
Everybody checks the box before proceeding with the swap, so did you. And therefore we highly urge you to send all the required documents. KYC procedure is an important part of pur policy aimed to tackle problem with money laundering and scam activity in a crypto sphere.
Thank you and hope for your understanding
Claim cancelled
| Joe | October 11, 2021, 15:56 |
I no longer need your services. I want you to get MY money back. I gave you money, but now I changed my mind and ask you to give it back to me. What is not clear to you?
Claim renewed
| Admin Changelly | October 11, 2021, 18:21 |
Joe, we understand your position, however you have already agreed to KYC, so all the question should be discussed with [email protected], and we urge you to keep in contact with them.
Claim cancelled
| Joe | October 11, 2021, 20:41 |
I agreed to cancel the exchange and refund my money. If I do not pass the verification, will you keep MY money?
Show the laws that you rely on. I think that there can be a dialogue with you only through this platform. When communicating via email, you have template messages.
In your AML/KYC: "If there is any reasonable doubt that any information provided by User is wrong, untruthful, outdated or incomplete, Changelly service has the right to send User a notice to demand corrections or terminate all of the Services to the User".
I will not pass any checks with you. You are deceiving people. There are many posts on reddit from people you cheated for a lot of money. Stop providing me services and return the money. I ask the administration of this site to influence the policy of an unscrupulous exchanger.
Thanks!
Show the laws that you rely on. I think that there can be a dialogue with you only through this platform. When communicating via email, you have template messages.
In your AML/KYC: "If there is any reasonable doubt that any information provided by User is wrong, untruthful, outdated or incomplete, Changelly service has the right to send User a notice to demand corrections or terminate all of the Services to the User".
I will not pass any checks with you. You are deceiving people. There are many posts on reddit from people you cheated for a lot of money. Stop providing me services and return the money. I ask the administration of this site to influence the policy of an unscrupulous exchanger.
Thanks!
Claim renewed
| Admin Changelly | October 12, 2021, 13:29 |
Dear Joe, the fact is that we are operating in full compliance with our ToU to which you've already agreed as well. Please upload all the documents we ask you
Thank you
Thank you
Claim cancelled
| Joe | October 12, 2021, 14:53 |
I do not want to provide you with my documents. I want to stop working with you. Delete my account and return my money to me.
Claim renewed
| Admin Changelly | October 12, 2021, 15:38 |
Joe, you've already agreed to KYC and it is impossible to terminate the Terms of Use post factum. If you are worrying about confidentiality, do not, you can ask about the confidentiality of the procedure our team via [email protected]
Claim cancelled
| Joe | October 12, 2021, 15:53 |
Why are you telling me the same thing? I told you that I don't want to deal with you anymore. Delete my account and return my money to me.
Claim renewed
| Admin Changelly | October 13, 2021, 14:18 |
Joe, we are telling you the same thing because you still refuse to do what you've already legally agreed to. Think about it once again, please. You can not terminate any legal agreement (Terms of use) post factum. So please, be sure to upload all the documents we ask you.
Claim cancelled
CommentRemove
I did a token exchange, the rate was excellent. I exchanged tokens for a friend - at his request. Let's send them tokens, they have requested KYC! For two months they made me brains, in the end they just sent the documents to a friend - who just asked to exchange tokens. As a result, they were verified, but they simply ignore and say nothing! I do not advise working with this exchanger, scam for a huge amount!
| Admin Changelly | March 15, 2021, 19:40 |
Hello, Changelly not rec!
We are sorry, that you encountered this kind of problem. We need to be sure, that this problem isn`t serious.
Sincerely yours, Changelly
We are sorry, that you encountered this kind of problem. We need to be sure, that this problem isn`t serious.
Sincerely yours, Changelly
Claim cancelled
CommentRemove
SCAM!!! Never use this company. They steal money, lying on chat, blocking you on chat.
| Admin Changelly | March 1, 2021, 13:54 |
Hello, Robin!
We apologize for your experience with our exchange. Could you please tell us more about it? Also, please specify your transaction ID so that we could look into your matter.
We apologize for your experience with our exchange. Could you please tell us more about it? Also, please specify your transaction ID so that we could look into your matter.
Claim cancelled
CommentRemove
Be carefull. I change LTC to 700 ADA. They have my LTC over 2 hours! They stole my 5.88 LTC!!!
| Admin Changelly | February 27, 2021, 21:33 |
Hello, Lordman!
We're sorry for the inconvenience caused. Due to the hype around Cardano, we and our exchanging partners are experiencing some delays in executing ADA transactions. Our team is currently working on the issue in order to speed up the process. Do not worry all the funds will be delivered to you as soon as possible.
We're sorry for the inconvenience caused. Due to the hype around Cardano, we and our exchanging partners are experiencing some delays in executing ADA transactions. Our team is currently working on the issue in order to speed up the process. Do not worry all the funds will be delivered to you as soon as possible.
Claim cancelled
| Lordman | February 27, 2021, 21:42 |
ADA networks works fine. You still type bullshit and lie. Give back my LTC if you cannot send ADA!!!
Claim renewed
| Lordman | February 27, 2021, 21:43 |
7 hours they hold my LTC and type lies!!! They dont want give back money. Be aware this scammers!
| Lordman | February 28, 2021, 10:32 |
20 hours they hold my LTC. Still lie on chat. SCAM!!!
| Lordman | February 28, 2021, 15:38 |
25 hours!! Still lying on chat, blocking me on chat.
| Admin Changelly | March 1, 2021, 13:53 |
Lordman,
It's not about the ADA network. As we mentioned above, our exchanging partners and we were experiencing delays in executing ADA. We're sorry about your experience again. Your transaction should be finished now.
It's not about the ADA network. As we mentioned above, our exchanging partners and we were experiencing delays in executing ADA. We're sorry about your experience again. Your transaction should be finished now.
Claim cancelled
| Lordman | March 2, 2021, 11:35 |
You are fucking cheater! You hold my LTC over 24 hour. Rate LTC/ADA go higher so I lost money!! Neer use this company! They refused pay lost!
Claim renewed
| Admin Changelly | March 3, 2021, 12:44 |
Lordman,
It seems that you didn't consider the network fee, which is for ADA is 1.96021. Also, the crypto market is highly volatile, so you received slightly less than the estimated amount.
It seems that you didn't consider the network fee, which is for ADA is 1.96021. Also, the crypto market is highly volatile, so you received slightly less than the estimated amount.
Claim cancelled
| Lordman | March 4, 2021, 13:48 |
STOP saying bullshit!! You hold LTC over 24 hours!!! And you refused paid rate difference. Cheaters!
Claim renewed
| Admin Changelly | March 11, 2021, 18:42 |
Lordman,
There were issues on the exchanging partners side because of hype, which caused delays in executing ADA
There were issues on the exchanging partners side because of hype, which caused delays in executing ADA
Claim cancelled
CommentRemove
The exchange was speedy. I enjoyed the service.
| Admin Changelly | December 29, 2020, 21:12 |
Hello, Mari!
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at [email protected] if you have any questions.
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at [email protected] if you have any questions.
CommentRemove
Fake company exist just on the internet.
No phone, no addresses, no business licence, nothing...
Trying to steal my BTC hiding behind KYC procedure.
You think I violate your terms and policies? No problem, let's take our case to the Court.
You hold my money, because you think I'm a drug dealer willing to launder the money? No problem, let's contact Competent Authorities, take legal action.
But you have no right to take my money and didn't take legal action. My lawyer has already tried to contact your "legal department", but was also ignored.
All my email to the "legal department" ignored, all my questions ignored. All email and requests from my lawyer ignored.
No phone, no addresses, no business licence, nothing...
Trying to steal my BTC hiding behind KYC procedure.
You think I violate your terms and policies? No problem, let's take our case to the Court.
You hold my money, because you think I'm a drug dealer willing to launder the money? No problem, let's contact Competent Authorities, take legal action.
But you have no right to take my money and didn't take legal action. My lawyer has already tried to contact your "legal department", but was also ignored.
All my email to the "legal department" ignored, all my questions ignored. All email and requests from my lawyer ignored.
| Admin Changelly | December 28, 2020, 12:29 |
Hello, Dariusz!
We are sorry that this situation is causing you stress and anxiety.
Your transaction has been put on hold due to KYC check.
Our service abides by the law; therefore, we do our best to ensure that no illegal funds go through our platform to mitigate risks of money laundering. We implemented the AML/KYC procedure to protect customers, and it is only applied to transactions flagged by our risk scoring system. This procedure allows us to confirm that you are a law-abiding individual or corporation.
Please note that before going through with their transaction, each user has to agree to our Terms of Use, which have a section dedicated to our KYC/AML policy. It is a requirement for the exchange to be carried out.
According to our security team, you still haven't provided all the necessary documents. Unfortunately, we won't be able to assist you until you provide all documents needed. You still can re-upload the documents in your account.
We are sorry that this situation is causing you stress and anxiety.
Your transaction has been put on hold due to KYC check.
Our service abides by the law; therefore, we do our best to ensure that no illegal funds go through our platform to mitigate risks of money laundering. We implemented the AML/KYC procedure to protect customers, and it is only applied to transactions flagged by our risk scoring system. This procedure allows us to confirm that you are a law-abiding individual or corporation.
Please note that before going through with their transaction, each user has to agree to our Terms of Use, which have a section dedicated to our KYC/AML policy. It is a requirement for the exchange to be carried out.
According to our security team, you still haven't provided all the necessary documents. Unfortunately, we won't be able to assist you until you provide all documents needed. You still can re-upload the documents in your account.
Claim cancelled
CommentRemove
Highly appreciate the support team which is always there ready to help!
Keep it up guys!
Keep it up guys!
| Admin Changelly | December 28, 2020, 12:29 |
Hello, dear customer!
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at [email protected] if you have any questions.
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at [email protected] if you have any questions.
CommentRemove
When making a deal, they ask for your documents! They are scammers who collect a database of documents and do not want to return my money! I refuse to cooperate with him and do not want to make exchanges on their resource! Return my money! Deceivers!
| Admin Changelly | December 15, 2020, 19:41 |
Hello, Nancy!
Our service abides by the law, therefore we do our best to ensure that no illegal funds go through our platform to mitigate risks of money laundering. We implemented the AML/KYC procedure to protect customers, and it is only applied to transactions flagged by our risk scoring system. This procedure allows us to confirm that you are a law-abiding individual or corporation.
Please note that before going through with their transaction, each user has to agree to our Terms of Use, which have a section dedicated to our KYC/AML policy. It is a requirement for the exchange to be carried out.
Once you complete the verification, the funds will be returned to you at the rate you confirmed when initiating the transaction. You will also be whitelisted and won’t have to go through the whole process again.
Our service abides by the law, therefore we do our best to ensure that no illegal funds go through our platform to mitigate risks of money laundering. We implemented the AML/KYC procedure to protect customers, and it is only applied to transactions flagged by our risk scoring system. This procedure allows us to confirm that you are a law-abiding individual or corporation.
Please note that before going through with their transaction, each user has to agree to our Terms of Use, which have a section dedicated to our KYC/AML policy. It is a requirement for the exchange to be carried out.
Once you complete the verification, the funds will be returned to you at the rate you confirmed when initiating the transaction. You will also be whitelisted and won’t have to go through the whole process again.
| Admin Changelly | December 18, 2020, 08:47 |
Nancy,
Since you agreed with our terms, you must provide the docs when necessary.
Unfortunately, we won't be able to assist you until you provide the necessary docs to us.
Since you agreed with our terms, you must provide the docs when necessary.
Unfortunately, we won't be able to assist you until you provide the necessary docs to us.
Claim cancelled
CommentRemove
Works great! Haven't had any problems so far.
| Admin Changelly | December 10, 2020, 18:03 |
Hello, dear customer!
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at [email protected] if you have any questions.
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at [email protected] if you have any questions.
CommentRemove
This service is just on top. I was really impressed with the speed of my transaction!
| Admin Changelly | December 9, 2020, 23:17 |
Hello, Abby!
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at [email protected] if you have any questions.
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at [email protected] if you have any questions.
CommentRemove
Great one. I really like the speed of the transactions and the convenience of the platform. Suitable even for very beginners.
| Admin Changelly | December 8, 2020, 12:59 |
Hello, Bob K.!
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at [email protected] if you have any questions.
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at [email protected] if you have any questions.
CommentRemove
Very reasonable rates and the easy navigation
| Admin Changelly | December 4, 2020, 13:35 |
Hello, Ed!
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at [email protected] if you have any questions.
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at [email protected] if you have any questions.
CommentRemove
This service is perfect for fast swaps with no need to go through a complicated exchange platforms registration process. I also like the very responsive customer support.
| Admin Changelly | November 30, 2020, 18:51 |
Hello, DrD!
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at [email protected] if you have any questions.
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at [email protected] if you have any questions.
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I don't get how people manage to have problems with this exchange. It's very easy to use, and I've been using it for a while and still haven't faced any problems.
| Admin Changelly | November 30, 2020, 17:07 |
Hello, Birdman!
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at [email protected] if you have any questions.
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at [email protected] if you have any questions.
CommentRemove
This company is trying to steal my money hiding behind KYC procedure, they wont exchange the coins nor refund. This is pure money fraud
| Admin Changelly | November 30, 2020, 16:33 |
Hello, Sallie Bonds!
We're sorry to hear about your transaction.
Our service abides by the law, therefore we do our best to ensure that no illegal funds go through our platform to mitigate risks of money laundering. We implemented the AML/KYC procedure to protect customers, and it is only applied to transactions flagged by our risk scoring system. This procedure allows us to confirm that you are a law-abiding individual or corporation. Generally, this procedure is implemented for 0,01% of all transactions on Changelly.
Since you agreed with our terms, you must provide the docs when necessary. Unfortunately, we won't be able to assist you until you provide the necessary docs to us.
Kindly note that KYC isn’t applied out of the blue. We strive to protect our users from fraudulent and scam activities in the crypto space, so we have a risk scoring system that is able to spot suspicious activity. If a transaction is flagged by the system, it is put on hold and the user is asked to pass the AML & KYC verification. We know it can be stressful and irritating, but please understand that KYC is one of the best measures available to combat fraud. It is also widely used by other crypto services.
We're sorry to hear about your transaction.
Our service abides by the law, therefore we do our best to ensure that no illegal funds go through our platform to mitigate risks of money laundering. We implemented the AML/KYC procedure to protect customers, and it is only applied to transactions flagged by our risk scoring system. This procedure allows us to confirm that you are a law-abiding individual or corporation. Generally, this procedure is implemented for 0,01% of all transactions on Changelly.
Since you agreed with our terms, you must provide the docs when necessary. Unfortunately, we won't be able to assist you until you provide the necessary docs to us.
Kindly note that KYC isn’t applied out of the blue. We strive to protect our users from fraudulent and scam activities in the crypto space, so we have a risk scoring system that is able to spot suspicious activity. If a transaction is flagged by the system, it is put on hold and the user is asked to pass the AML & KYC verification. We know it can be stressful and irritating, but please understand that KYC is one of the best measures available to combat fraud. It is also widely used by other crypto services.
Claim cancelled
CommentRemove
It wasn't easy to find an exchange that would have such a great diversity of the coins. Changelly turned out to be just such an exchange. BTW, it’s very comfortable to communicate with support if you have questions. Like it.
| Admin Changelly | November 25, 2020, 19:02 |
Hello, Customer!
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at [email protected] if you have any questions.
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at [email protected] if you have any questions.
CommentRemove
Super fast, super simple! Keep it up guys, great job!
| Admin Changelly | November 25, 2020, 13:10 |
Hello, Ted!
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at [email protected] if you have any questions.
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at [email protected] if you have any questions.
CommentRemove
I'm impressed with the speed of transactions!
| Admin Changelly | November 20, 2020, 18:53 |
Hello, dear customer!
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at [email protected] if you have any questions.
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at [email protected] if you have any questions.
CommentRemove
Very simple and practical exchange platform.
| Admin Changelly | November 20, 2020, 11:51 |
Hello, Max Max!
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at [email protected] if you have any questions.
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at [email protected] if you have any questions.
CommentRemove
I've been using Changelly for several months, and I don't regret that I've chosen this particular exchange for my crypto swaps.
| Admin Changelly | November 19, 2020, 13:15 |
Hello, Mate!
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at [email protected] if you have any questions.
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at [email protected] if you have any questions.
CommentRemove
Good customer service. The technical support team will certainly answer all your questions and help you deal with any difficulties that stand in the way.
| Admin Changelly | November 16, 2020, 17:18 |
Hello, Harry!
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at [email protected] if you have any questions.
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at [email protected] if you have any questions.
CommentRemove
I paid crypto, this exchanger want a photo my ID.
but it have not an office, an company, etc. i must send photo my IT to froud mans
i want not exchange with u, return crypto to my wallet
but it have not an office, an company, etc. i must send photo my IT to froud mans
i want not exchange with u, return crypto to my wallet
| User | November 13, 2020, 13:50 |
Dear Administration betschange!
please, help me return my money from this scan exchanger!
i want not make exchange, i want only return my money
please, help me return my money from this scan exchanger!
i want not make exchange, i want only return my money
| Admin Changelly | November 13, 2020, 15:33 |
Hello, dear customer!
We are sorry that this situation is causing you stress and anxiety.
Your transaction has been put on hold due to KYC check.
Our service abides by the law; therefore we do our best to ensure that no illegal funds go through our platform to mitigate risks of money laundering. We implemented the AML/KYC procedure to protect customers, and it is only applied to transactions flagged by our risk scoring system. This procedure allows us to confirm that you are a law-abiding individual or corporation.
Please note that before going through with their transaction, each user has to agree to our Terms of Use, which have a section dedicated to our KYC/AML policy. It is a requirement for the exchange to be carried out.
Please contact our security team for further assistance via their [email protected] mail.
We are sorry that this situation is causing you stress and anxiety.
Your transaction has been put on hold due to KYC check.
Our service abides by the law; therefore we do our best to ensure that no illegal funds go through our platform to mitigate risks of money laundering. We implemented the AML/KYC procedure to protect customers, and it is only applied to transactions flagged by our risk scoring system. This procedure allows us to confirm that you are a law-abiding individual or corporation.
Please note that before going through with their transaction, each user has to agree to our Terms of Use, which have a section dedicated to our KYC/AML policy. It is a requirement for the exchange to be carried out.
Please contact our security team for further assistance via their [email protected] mail.
Claim cancelled
| User | November 13, 2020, 19:55 |
Not close claim
i want not exchange with your scam exchanger.
return money to my wallet & close trade
your aml&kyc only in exchange, in my situation i want not exchange with u
i want not exchange with your scam exchanger.
return money to my wallet & close trade
your aml&kyc only in exchange, in my situation i want not exchange with u
Claim renewed
| User | November 13, 2020, 19:58 |
2 administration bestchange
this exchanger are scam, they not answer on my mails & want not return my money
help me plz
this exchanger are scam, they not answer on my mails & want not return my money
help me plz
| Admin Changelly | November 16, 2020, 13:56 |
Unfortunately, according to our security team, we haven't received any mail from you so far. Could you please specify your email which you used to write to us?
Claim cancelled
| User | November 21, 2020, 13:07 |
Not forgot about me.
claim updated.
money i not get
i send new mail to u
claim updated.
money i not get
i send new mail to u
Claim renewed
| Admin Changelly | November 23, 2020, 15:32 |
We are sorry that this situation is causing you stress and anxiety. As you proceed a transaction, it means that you read and accepted our ToS, thus making a commitment to go through the KYC check in order to complete your transaction, if your transaction was determined by our automated risk prevention system as suspicious. Please finish KYC check – after the procedure is completed, your transaction will be processed.
Claim cancelled
CommentRemove
The support system is on top. I've got some issues during the transaction, but support helped me immediately, and now everything's ok with my transaction.
| Admin Changelly | November 16, 2020, 17:17 |
Hello, CryptoLover!
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at [email protected] if you have any questions.
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at [email protected] if you have any questions.
CommentRemove
Don't be fooled by the GOOD reviews on this page !!!
Check the history bad reviews of this website in 2017 2018 2019 !!!
This website is a!!!
Google this website , you will know this website a lot of people !!!
[adminstration of monitoring has deleted offensive words]
Check the history bad reviews of this website in 2017 2018 2019 !!!
This website is a!!!
Google this website , you will know this website a lot of people !!!
[adminstration of monitoring has deleted offensive words]
| Admin Changelly | November 12, 2020, 23:52 |
Hello, Jack!
We're sorry to hear about what happened with your transaction. Could you please specify your transaction ID so we could check the matter and help you out?
We're sorry to hear about what happened with your transaction. Could you please specify your transaction ID so we could check the matter and help you out?
Claim cancelled
CommentRemove
Never had any issues with this platform, all the transactions went seamlessly!
| Admin Changelly | November 11, 2020, 13:07 |
Hello, Huju!
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at [email protected] if you have any questions.
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at [email protected] if you have any questions.
CommentRemove
Fast and efficient! That's what I expect from a good exchange. Thanks.
| Admin Changelly | November 9, 2020, 12:02 |
Hello, Charlee!
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at [email protected] if you have any questions.
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at [email protected] if you have any questions.
CommentRemove
Changelly exchange service's most popular directions for the last 30 days:
