Exchange rates:
152753
Exchangers:
250
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changelly.com exchanger website screenshot

Changelly exchanger

Other
Status: disabled Changelly reviews: 0/248
Exchange rates: Advanced Cash TS:
Reserve: Perfect Money TS:
Age: 6 years 7 months WebMoney BL:
On BestChange: 4 years 4 months MyWOT rating: 3.0
Country: Italy Forums:
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Use this type of feedback only if get no money from the Changelly exchanger after it is due. When the funds from an exchange or refund operation reach your account, the claim must be dismissed.

Make sure that you specify the exchange order number in this case – it will help the Changelly administration solve the problem faster.

If you just do not like the service at Changelly and you want to share your opinion – select the Comment feedback type.

 
Add a comment:
Danil 93.148.24.* (November 19, 2021 | 23:48)
I do not recommend this exchanger to anyone. This company cooperates with exodus. They keep my funds for about 1.5 Months, i provided the documents they asked for, but there is no answer. Today i thought about how to contact the police and write a statement about the theft. Also i spread about this exchanger in my social networks and youtube channel, but people still use it. Never use currency exchange in exodus, because the same thing can happen to you, i lost about 200.000$
I ask the administration of the bestchange site to remove them from the listing.
Expand (6)
Admin BestChange.com (November 20, 2021 | 13:54)
Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.
Admin Changelly (November 21, 2021 | 15:24)
Hello, Danil!
Hello there! There is high possibility that your funds are connected to fraudulent activity. Also, the documents you provided (both ID's and proof of funds source) are not meeting the requirements. Therefore, we are kindly asking your to provide documents which we requested and in the mean time additional investigation from our end is to be conducted.
Our compliance team wrote you yesterday and we ask you to keep in touch with them.
Thank you
Claim cancelled
Danil (November 21, 2021 | 17:15)
Tell me please, the exchanger is wonderful, why is the contract for the purchase of funds not a confirmation? What would you like? What other documents do you need? I gave you everything, all the documents that were required of me.
Claim renewed
Admin Changelly (November 23, 2021 | 11:46)
Danil,
We were talking about other documents as well. They all should meet the requirements, please address the questions regarding your particular case to the security team. Thank you
Claim cancelled
Danil (November 23, 2021 | 13:18)
The question comes next, what other proofs are we talking about, let's name them here! i have provided you proof of ownership of funds, passed verification for you, what you still need ??? say immediately that stealed money and do not take time of people who write to you.
Claim renewed
Admin Changelly (November 23, 2021 | 16:41)
Danil,
The document you sent only shows a portion of the monies you received to the transaction's sender's address. Additionally, because ONLY the fund's owner is allowed to go through KYC, there are extra inquiries on the papers given.
Claim cancelled
3
CommentRemove
Joe 80.78.24.* (October 10, 2021 | 23:56)
Started exchange BTC-> XMR. Then, for some reason, I decided to cancel the transaction. I wrote to the chat with a request to cancel and immediately a message about KYC appeared on the page. Again, I just wanted to cancel the transaction. Very similar to SCAM. I will not close the feedback until I get the coins back.
Expand (11)
Admin BestChange.com (October 11, 2021 | 07:32)
Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.
Joe (October 11, 2021 | 10:32)
The security team replied to me that everyone who registers at their exchanger reads "Term f Us" and ticks the appropriate box. I have not registered on their site. I just created an exchange request and then decided to cancel it. I did not mark any fields for the consent of "Term of Us". I can show screenshots of how the creation of an exchange request looks like.
dont want to send them documents. I don't trust them. I require a refund.
Admin Changelly (October 11, 2021 | 14:48)
Hello, Joe!
We would like to note, that even while proceeding with the transaction you click the box, which clearly states "I agree with Terms of Use, Privacy Policy and AML/KYC"
Everybody checks the box before proceeding with the swap, so did you. And therefore we highly urge you to send all the required documents. KYC procedure is an important part of pur policy aimed to tackle problem with money laundering and scam activity in a crypto sphere.
Thank you and hope for your understanding
Claim cancelled
Joe (October 11, 2021 | 15:56)
I no longer need your services. I want you to get MY money back. I gave you money, but now I changed my mind and ask you to give it back to me. What is not clear to you?
Claim renewed
Admin Changelly (October 11, 2021 | 18:21)
Joe, we understand your position, however you have already agreed to KYC, so all the question should be discussed with security@changelly.com, and we urge you to keep in contact with them.
Claim cancelled
Joe (October 11, 2021 | 20:41)
I agreed to cancel the exchange and refund my money. If I do not pass the verification, will you keep MY money?
Show the laws that you rely on. I think that there can be a dialogue with you only through this platform. When communicating via email, you have template messages.
In your AML/KYC: "If there is any reasonable doubt that any information provided by User is wrong, untruthful, outdated or incomplete, Changelly service has the right to send User a notice to demand corrections or terminate all of the Services to the User".
I will not pass any checks with you. You are deceiving people. There are many posts on reddit from people you cheated for a lot of money. Stop providing me services and return the money. I ask the administration of this site to influence the policy of an unscrupulous exchanger.
Thanks!
Claim renewed
Admin Changelly (October 12, 2021 | 13:29)
Dear Joe, the fact is that we are operating in full compliance with our ToU to which you've already agreed as well. Please upload all the documents we ask you
Thank you
Claim cancelled
Joe (October 12, 2021 | 14:53)
I do not want to provide you with my documents. I want to stop working with you. Delete my account and return my money to me.
Claim renewed
Admin Changelly (October 12, 2021 | 15:38)
Joe, you've already agreed to KYC and it is impossible to terminate the Terms of Use post factum. If you are worrying about confidentiality, do not, you can ask about the confidentiality of the procedure our team via security@changelly.com
Claim cancelled
Joe (October 12, 2021 | 15:53)
Why are you telling me the same thing? I told you that I don't want to deal with you anymore. Delete my account and return my money to me.
Claim renewed
Admin Changelly (October 13, 2021 | 14:18)
Joe, we are telling you the same thing because you still refuse to do what you've already legally agreed to. Think about it once again, please. You can not terminate any legal agreement (Terms of use) post factum. So please, be sure to upload all the documents we ask you.
Claim cancelled
3
CommentRemove
Changelly not rec 37.120.156.* (March 11, 2021 | 22:25)
I did a token exchange, the rate was excellent. I exchanged tokens for a friend - at his request. Let's send them tokens, they have requested KYC! For two months they made me brains, in the end they just sent the documents to a friend - who just asked to exchange tokens. As a result, they were verified, but they simply ignore and say nothing! I do not advise working with this exchanger, scam for a huge amount!
Expand (1)
Admin Changelly (March 15, 2021 | 19:40)
Hello, Changelly not rec!
We are sorry, that you encountered this kind of problem. We need to be sure, that this problem isn`t serious.
Sincerely yours, Changelly
Claim cancelled
3
CommentRemove
Robin 83.240.62.* (February 28, 2021 | 15:34)
SCAM!!! Never use this company. They steal money, lying on chat, blocking you on chat.
Expand (1)
Admin Changelly (March 1, 2021 | 13:54)
Hello, Robin!
We apologize for your experience with our exchange. Could you please tell us more about it? Also, please specify your transaction ID so that we could look into your matter.
Claim cancelled
3
CommentRemove
Lordman 83.240.62.* (February 27, 2021 | 16:40)
Be carefull. I change LTC to 700 ADA. They have my LTC over 2 hours! They stole my 5.88 LTC!!!
Expand (10)
Admin Changelly (February 27, 2021 | 21:33)
Hello, Lordman!
We're sorry for the inconvenience caused. Due to the hype around Cardano, we and our exchanging partners are experiencing some delays in executing ADA transactions. Our team is currently working on the issue in order to speed up the process. Do not worry all the funds will be delivered to you as soon as possible.
Claim cancelled
Lordman (February 27, 2021 | 21:42)
ADA networks works fine. You still type bullshit and lie. Give back my LTC if you cannot send ADA!!!
Claim renewed
Lordman (February 27, 2021 | 21:43)
7 hours they hold my LTC and type lies!!! They dont want give back money. Be aware this scammers!
Lordman (February 28, 2021 | 10:32)
20 hours they hold my LTC. Still lie on chat. SCAM!!!
Lordman (February 28, 2021 | 15:38)
25 hours!! Still lying on chat, blocking me on chat.
Admin Changelly (March 1, 2021 | 13:53)
Lordman,
It's not about the ADA network. As we mentioned above, our exchanging partners and we were experiencing delays in executing ADA. We're sorry about your experience again. Your transaction should be finished now.
Claim cancelled
Lordman (March 2, 2021 | 11:35)
You are fucking cheater! You hold my LTC over 24 hour. Rate LTC/ADA go higher so I lost money!! Neer use this company! They refused pay lost!
Claim renewed
Admin Changelly (March 3, 2021 | 12:44)
Lordman,
It seems that you didn't consider the network fee, which is for ADA is 1.96021. Also, the crypto market is highly volatile, so you received slightly less than the estimated amount.
Claim cancelled
Lordman (March 4, 2021 | 13:48)
STOP saying bullshit!! You hold LTC over 24 hours!!! And you refused paid rate difference. Cheaters!
Claim renewed
Admin Changelly (March 11, 2021 | 18:42)
Lordman,
There were issues on the exchanging partners side because of hype, which caused delays in executing ADA
Claim cancelled
3
CommentRemove
Mari 37.113.172.* (December 29, 2020 | 16:11)
The exchange was speedy. I enjoyed the service.
Expand (1)
Admin Changelly (December 29, 2020 | 21:12)
Hello, Mari!

Thanks for your review! Please recommend our app to your friends, and dont hesitate to shoot us a note at support@changelly.com if you have any questions.
0
CommentRemove
Dariusz 109.163.233.* (December 28, 2020 | 10:25)
Fake company exist just on the internet.
No phone, no addresses, no business licence, nothing...
Trying to steal my BTC hiding behind KYC procedure.
You think I violate your terms and policies? No problem, let's take our case to the Court.
You hold my money, because you think I'm a drug dealer willing to launder the money? No problem, let's contact Competent Authorities, take legal action.
But you have no right to take my money and didn't take legal action. My lawyer has already tried to contact your "legal department", but was also ignored.
All my email to the "legal department" ignored, all my questions ignored. All email and requests from my lawyer ignored.
Expand (1)
Admin Changelly (December 28, 2020 | 12:29)
Hello, Dariusz!
We are sorry that this situation is causing you stress and anxiety.

Your transaction has been put on hold due to KYC check.
Our service abides by the law; therefore, we do our best to ensure that no illegal funds go through our platform to mitigate risks of money laundering. We implemented the AML/KYC procedure to protect customers, and it is only applied to transactions flagged by our risk scoring system. This procedure allows us to confirm that you are a law-abiding individual or corporation.
Please note that before going through with their transaction, each user has to agree to our Terms of Use, which have a section dedicated to our KYC/AML policy. It is a requirement for the exchange to be carried out.

According to our security team, you still haven't provided all the necessary documents. Unfortunately, we won't be able to assist you until you provide all documents needed. You still can re-upload the documents in your account.
Claim cancelled
3
CommentRemove
User 185.54.228.* (December 25, 2020 | 17:42)
Highly appreciate the support team which is always there ready to help!
Keep it up guys!
Expand (1)
Admin Changelly (December 28, 2020 | 12:29)
Hello, dear customer!
Thanks for your review! Please recommend our app to your friends, and dont hesitate to shoot us a note at support@changelly.com if you have any questions.
0
CommentRemove
Nancy 23.226.134.* (December 15, 2020 | 17:42)
When making a deal, they ask for your documents! They are scammers who collect a database of documents and do not want to return my money! I refuse to cooperate with him and do not want to make exchanges on their resource! Return my money! Deceivers!
Expand (2)
Admin Changelly (December 15, 2020 | 19:41)
Hello, Nancy!

Our service abides by the law, therefore we do our best to ensure that no illegal funds go through our platform to mitigate risks of money laundering. We implemented the AML/KYC procedure to protect customers, and it is only applied to transactions flagged by our risk scoring system. This procedure allows us to confirm that you are a law-abiding individual or corporation.

Please note that before going through with their transaction, each user has to agree to our Terms of Use, which have a section dedicated to our KYC/AML policy. It is a requirement for the exchange to be carried out.

Once you complete the verification, the funds will be returned to you at the rate you confirmed when initiating the transaction. You will also be whitelisted and wont have to go through the whole process again.
Admin Changelly (December 18, 2020 | 08:47)
Nancy,
Since you agreed with our terms, you must provide the docs when necessary.
Unfortunately, we won't be able to assist you until you provide the necessary docs to us.
Claim cancelled
3
CommentRemove
User 84.17.46.* (December 10, 2020 | 15:23)
Works great! Haven't had any problems so far.
Expand (1)
Admin Changelly (December 10, 2020 | 18:03)
Hello, dear customer!
Thanks for your review! Please recommend our app to your friends, and dont hesitate to shoot us a note at support@changelly.com if you have any questions.
0
CommentRemove
Abby 5.62.63.* (December 9, 2020 | 17:23)
This service is just on top. I was really impressed with the speed of my transaction!
Expand (1)
Admin Changelly (December 9, 2020 | 23:17)
Hello, Abby!
Thanks for your review! Please recommend our app to your friends, and dont hesitate to shoot us a note at support@changelly.com if you have any questions.
0
CommentRemove
Bob K. 91.221.67.* (December 7, 2020 | 21:28)
Great one. I really like the speed of the transactions and the convenience of the platform. Suitable even for very beginners.
Expand (1)
Admin Changelly (December 8, 2020 | 12:59)
Hello, Bob K.!
Thanks for your review! Please recommend our app to your friends, and dont hesitate to shoot us a note at support@changelly.com if you have any questions.
0
CommentRemove
Ed 5.62.51.* (December 3, 2020 | 15:35)
Very reasonable rates and the easy navigation
Expand (1)
Admin Changelly (December 4, 2020 | 13:35)
Hello, Ed!
Thanks for your review! Please recommend our app to your friends, and dont hesitate to shoot us a note at support@changelly.com if you have any questions.
0
CommentRemove
DrD 84.17.46.* (November 30, 2020 | 18:12)
This service is perfect for fast swaps with no need to go through a complicated exchange platforms registration process. I also like the very responsive customer support.
Expand (1)
Admin Changelly (November 30, 2020 | 18:51)
Hello, DrD!
Thanks for your review! Please recommend our app to your friends, and dont hesitate to shoot us a note at support@changelly.com if you have any questions.
0
CommentRemove
Birdman 5.62.60.* (November 30, 2020 | 16:56)
I don't get how people manage to have problems with this exchange. It's very easy to use, and I've been using it for a while and still haven't faced any problems.
Expand (1)
Admin Changelly (November 30, 2020 | 17:07)
Hello, Birdman!
Thanks for your review! Please recommend our app to your friends, and dont hesitate to shoot us a note at support@changelly.com if you have any questions.
0
CommentRemove
Sallie Bonds 45.135.187.* (November 30, 2020 | 15:59)
This company is trying to steal my money hiding behind KYC procedure, they wont exchange the coins nor refund. This is pure money fraud
Expand (1)
Admin Changelly (November 30, 2020 | 16:33)
Hello, Sallie Bonds!
We're sorry to hear about your transaction.

Our service abides by the law, therefore we do our best to ensure that no illegal funds go through our platform to mitigate risks of money laundering. We implemented the AML/KYC procedure to protect customers, and it is only applied to transactions flagged by our risk scoring system. This procedure allows us to confirm that you are a law-abiding individual or corporation. Generally, this procedure is implemented for 0,01% of all transactions on Changelly.
Since you agreed with our terms, you must provide the docs when necessary. Unfortunately, we won't be able to assist you until you provide the necessary docs to us.

Kindly note that KYC isnt applied out of the blue. We strive to protect our users from fraudulent and scam activities in the crypto space, so we have a risk scoring system that is able to spot suspicious activity. If a transaction is flagged by the system, it is put on hold and the user is asked to pass the AML & KYC verification. We know it can be stressful and irritating, but please understand that KYC is one of the best measures available to combat fraud. It is also widely used by other crypto services.
Claim cancelled
3
CommentRemove
Max 107.172.86.* (November 25, 2020 | 23:54)
!
, , - , , .
, . - , .
, , . ,
Expand (1)
Admin Changelly (November 26, 2020 | 17:40)
Hello, Max!
We are sorry that this situation is causing you stress and anxiety. Could you please specify your transaction ID so we could check your matter?
Claim cancelled
3
CommentRemove
Customer 5.62.61.* (November 25, 2020 | 14:26)
It wasn't easy to find an exchange that would have such a great diversity of the coins. Changelly turned out to be just such an exchange. BTW, its very comfortable to communicate with support if you have questions. Like it.
Expand (1)
Admin Changelly (November 25, 2020 | 19:02)
Hello, Customer!
Thanks for your review! Please recommend our app to your friends, and dont hesitate to shoot us a note at support@changelly.com if you have any questions.
0
CommentRemove
Ted 196.251.250.* (November 24, 2020 | 18:19)
Super fast, super simple! Keep it up guys, great job!
Expand (1)
Admin Changelly (November 25, 2020 | 13:10)
Hello, Ted!
Thanks for your review! Please recommend our app to your friends, and dont hesitate to shoot us a note at support@changelly.com if you have any questions.
0
CommentRemove
User 172.98.86.* (November 20, 2020 | 17:33)
I'm impressed with the speed of transactions!
Expand (1)
Admin Changelly (November 20, 2020 | 18:53)
Hello, dear customer!
Thanks for your review! Please recommend our app to your friends, and dont hesitate to shoot us a note at support@changelly.com if you have any questions.
0
CommentRemove
Max Max 84.17.46.* (November 19, 2020 | 20:18)
Very simple and practical exchange platform.
Expand (1)
Admin Changelly (November 20, 2020 | 11:51)
Hello, Max Max!
Thanks for your review! Please recommend our app to your friends, and dont hesitate to shoot us a note at support@changelly.com if you have any questions.
0
CommentRemove
Mate 159.242.228.* (November 18, 2020 | 20:26)
I've been using Changelly for several months, and I don't regret that I've chosen this particular exchange for my crypto swaps.
Expand (1)
Admin Changelly (November 19, 2020 | 13:15)
Hello, Mate!
Thanks for your review! Please recommend our app to your friends, and dont hesitate to shoot us a note at support@changelly.com if you have any questions.
0
CommentRemove
Harry 5.62.43.* (November 16, 2020 | 17:01)
Good customer service. The technical support team will certainly answer all your questions and help you deal with any difficulties that stand in the way.
Expand (1)
Admin Changelly (November 16, 2020 | 17:18)
Hello, Harry!
Thanks for your review! Please recommend our app to your friends, and dont hesitate to shoot us a note at support@changelly.com if you have any questions.
0
CommentRemove
User 162.247.74.* (November 12, 2020 | 19:32)
I paid crypto, this exchanger want a photo my ID.
but it have not an office, an company, etc. i must send photo my IT to froud mans
i want not exchange with u, return crypto to my wallet
Expand (7)
User (November 13, 2020 | 13:50)
Dear Administration betschange!
please, help me return my money from this scan exchanger!
i want not make exchange, i want only return my money
Admin Changelly (November 13, 2020 | 15:33)
Hello, dear customer!
We are sorry that this situation is causing you stress and anxiety.

Your transaction has been put on hold due to KYC check.
Our service abides by the law; therefore we do our best to ensure that no illegal funds go through our platform to mitigate risks of money laundering. We implemented the AML/KYC procedure to protect customers, and it is only applied to transactions flagged by our risk scoring system. This procedure allows us to confirm that you are a law-abiding individual or corporation.
Please note that before going through with their transaction, each user has to agree to our Terms of Use, which have a section dedicated to our KYC/AML policy. It is a requirement for the exchange to be carried out.

Please contact our security team for further assistance via their security@changelly.com mail.
Claim cancelled
User (November 13, 2020 | 19:55)
Not close claim
i want not exchange with your scam exchanger.
return money to my wallet & close trade
your aml&kyc only in exchange, in my situation i want not exchange with u
Claim renewed
User (November 13, 2020 | 19:58)
2 administration bestchange
this exchanger are scam, they not answer on my mails & want not return my money
help me plz
Admin Changelly (November 16, 2020 | 13:56)
Unfortunately, according to our security team, we haven't received any mail from you so far. Could you please specify your email which you used to write to us?
Claim cancelled
User (November 21, 2020 | 13:07)
Not forgot about me.
claim updated.
money i not get
i send new mail to u
Claim renewed
Admin Changelly (November 23, 2020 | 15:32)
We are sorry that this situation is causing you stress and anxiety. As you proceed a transaction, it means that you read and accepted our ToS, thus making a commitment to go through the KYC check in order to complete your transaction, if your transaction was determined by our automated risk prevention system as suspicious. Please finish KYC check after the procedure is completed, your transaction will be processed.
Claim cancelled
3
CommentRemove
CryptoLover 159.242.234.* (November 12, 2020 | 15:04)
The support system is on top. I've got some issues during the transaction, but support helped me immediately, and now everything's ok with my transaction.
Expand (1)
Admin Changelly (November 16, 2020 | 17:17)
Hello, CryptoLover!
Thanks for your review! Please recommend our app to your friends, and dont hesitate to shoot us a note at support@changelly.com if you have any questions.
0
CommentRemove
Jack 68.68.32.* (November 12, 2020 | 13:32)
Don't be fooled by the GOOD reviews on this page !!!

Check the history bad reviews of this website in 2017 2018 2019 !!!

This website is a!!!

Google this website , you will know this website a lot of people !!!
[adminstration of monitoring has deleted offensive words]
Expand (1)
Admin Changelly (November 12, 2020 | 23:52)
Hello, Jack!
We're sorry to hear about what happened with your transaction. Could you please specify your transaction ID so we could check the matter and help you out?
Claim cancelled
3
CommentRemove
Huju 84.17.46.* (November 11, 2020 | 00:00)
Never had any issues with this platform, all the transactions went seamlessly!
Expand (1)
Admin Changelly (November 11, 2020 | 13:07)
Hello, Huju!
Thanks for your review! Please recommend our app to your friends, and dont hesitate to shoot us a note at support@changelly.com if you have any questions.
0
CommentRemove
Charlee 5.62.60.* (November 9, 2020 | 11:17)
Fast and efficient! That's what I expect from a good exchange. Thanks.
Expand (1)
Admin Changelly (November 9, 2020 | 12:02)
Hello, Charlee!
Thanks for your review! Please recommend our app to your friends, and dont hesitate to shoot us a note at support@changelly.com if you have any questions.
0
CommentRemove
Timmy 5.62.34.* (November 6, 2020 | 17:20)
I like this service for its very simple interface and great support team
Expand (1)
Admin Changelly (November 9, 2020 | 12:02)
Hello, Timmy!
Thanks for your review! Please recommend our app to your friends, and dont hesitate to shoot us a note at support@changelly.com if you have any questions.
0
CommentRemove
Anonymous3 172.107.246.* (November 6, 2020 | 14:31)
Good job. the site is convenient, I like the option with the fixed exchange rates.
Expand (1)
Admin Changelly (November 6, 2020 | 15:00)
Hello, Anonymous3!
Thanks for your review! Please recommend our app to your friends, and dont hesitate to shoot us a note at support@changelly.com if you have any questions
0
CommentRemove
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