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Changelly exchanger
Go to the Changelly site
Information from the exchanger administration
Changelly is a popular cryptocurrency exchange providing the ability to instantly and seamlessly exchange over 150 altcoins at the best market rate or buy BTC, ETH and BCH using a bank card.
Leave feedback about the exchanger
Operating since 2015, Changelly has attracted over 2M users from around the world. Changelly has 2 exchange features: fixed and floating rates. By choosing a floating rate feature, your funds are always converted at the best rate at the moment of your exchange. With fixed exchange rates, you always get what you see despite the market volatility! Changelly reserves the right to apply the AML/KYC procedure to particular users, addresses and particular transactions of crypto assets. By accepting Changelly ToS, users agree to provide their identity documents and proof of the origin of funds when necessary. Should you have any questions about Changelly, please don't hesitate to contact us at support@changelly.com Other
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| Status: | active | Changelly reviews: | 0/248 | |
| Exchange rates: | 272 | Advanced Cash TS: | — | |
| Reserve: | $3 866 822 | Perfect Money TS: | — | |
| Age: | 5 years 9 months | WebMoney BL: | — | |
| On BestChange: | 3 years 6 months | MyWOT rating: | 3.0 | |
| Country: |  |
Russia | Forums: | — |
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Use this type of feedback only if get no money from the Changelly exchanger after it is due. When the funds from an exchange or refund operation reach your account, the claim must be dismissed. Make sure that you specify the exchange order number in this case – it will help the Changelly administration solve the problem faster. If you just do not like the service at Changelly and you want to share your opinion – select the Comment feedback type. |
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Add a comment:
The exchange was speedy. I enjoyed the service.
| Admin Changelly | (December 29, 2020 | 21:12) |
Hello, Mari!
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
CommentRemove
Fake company exist just on the internet.
No phone, no addresses, no business licence, nothing...
Trying to steal my BTC hiding behind KYC procedure.
You think I violate your terms and policies? No problem, let's take our case to the Court.
You hold my money, because you think I'm a drug dealer willing to launder the money? No problem, let's contact Competent Authorities, take legal action.
But you have no right to take my money and didn't take legal action. My lawyer has already tried to contact your "legal department", but was also ignored.
All my email to the "legal department" ignored, all my questions ignored. All email and requests from my lawyer ignored.
No phone, no addresses, no business licence, nothing...
Trying to steal my BTC hiding behind KYC procedure.
You think I violate your terms and policies? No problem, let's take our case to the Court.
You hold my money, because you think I'm a drug dealer willing to launder the money? No problem, let's contact Competent Authorities, take legal action.
But you have no right to take my money and didn't take legal action. My lawyer has already tried to contact your "legal department", but was also ignored.
All my email to the "legal department" ignored, all my questions ignored. All email and requests from my lawyer ignored.
| Admin Changelly | (December 28, 2020 | 12:29) |
Hello, Dariusz!
We are sorry that this situation is causing you stress and anxiety.
Your transaction has been put on hold due to KYC check.
Our service abides by the law; therefore, we do our best to ensure that no illegal funds go through our platform to mitigate risks of money laundering. We implemented the AML/KYC procedure to protect customers, and it is only applied to transactions flagged by our risk scoring system. This procedure allows us to confirm that you are a law-abiding individual or corporation.
Please note that before going through with their transaction, each user has to agree to our Terms of Use, which have a section dedicated to our KYC/AML policy. It is a requirement for the exchange to be carried out.
According to our security team, you still haven't provided all the necessary documents. Unfortunately, we won't be able to assist you until you provide all documents needed. You still can re-upload the documents in your account.
We are sorry that this situation is causing you stress and anxiety.
Your transaction has been put on hold due to KYC check.
Our service abides by the law; therefore, we do our best to ensure that no illegal funds go through our platform to mitigate risks of money laundering. We implemented the AML/KYC procedure to protect customers, and it is only applied to transactions flagged by our risk scoring system. This procedure allows us to confirm that you are a law-abiding individual or corporation.
Please note that before going through with their transaction, each user has to agree to our Terms of Use, which have a section dedicated to our KYC/AML policy. It is a requirement for the exchange to be carried out.
According to our security team, you still haven't provided all the necessary documents. Unfortunately, we won't be able to assist you until you provide all documents needed. You still can re-upload the documents in your account.
Claim cancelled
CommentRemove
Highly appreciate the support team which is always there ready to help!
Keep it up guys!
Keep it up guys!
| Admin Changelly | (December 28, 2020 | 12:29) |
Hello, dear customer!
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
CommentRemove
When making a deal, they ask for your documents! They are scammers who collect a database of documents and do not want to return my money! I refuse to cooperate with him and do not want to make exchanges on their resource! Return my money! Deceivers!
| Admin Changelly | (December 15, 2020 | 19:41) |
Hello, Nancy!
Our service abides by the law, therefore we do our best to ensure that no illegal funds go through our platform to mitigate risks of money laundering. We implemented the AML/KYC procedure to protect customers, and it is only applied to transactions flagged by our risk scoring system. This procedure allows us to confirm that you are a law-abiding individual or corporation.
Please note that before going through with their transaction, each user has to agree to our Terms of Use, which have a section dedicated to our KYC/AML policy. It is a requirement for the exchange to be carried out.
Once you complete the verification, the funds will be returned to you at the rate you confirmed when initiating the transaction. You will also be whitelisted and won’t have to go through the whole process again.
Our service abides by the law, therefore we do our best to ensure that no illegal funds go through our platform to mitigate risks of money laundering. We implemented the AML/KYC procedure to protect customers, and it is only applied to transactions flagged by our risk scoring system. This procedure allows us to confirm that you are a law-abiding individual or corporation.
Please note that before going through with their transaction, each user has to agree to our Terms of Use, which have a section dedicated to our KYC/AML policy. It is a requirement for the exchange to be carried out.
Once you complete the verification, the funds will be returned to you at the rate you confirmed when initiating the transaction. You will also be whitelisted and won’t have to go through the whole process again.
| Admin Changelly | (December 18, 2020 | 08:47) |
Nancy,
Since you agreed with our terms, you must provide the docs when necessary.
Unfortunately, we won't be able to assist you until you provide the necessary docs to us.
Since you agreed with our terms, you must provide the docs when necessary.
Unfortunately, we won't be able to assist you until you provide the necessary docs to us.
Claim cancelled
CommentRemove
Works great! Haven't had any problems so far.
| Admin Changelly | (December 10, 2020 | 18:03) |
Hello, dear customer!
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
CommentRemove
This service is just on top. I was really impressed with the speed of my transaction!
| Admin Changelly | (December 9, 2020 | 23:17) |
Hello, Abby!
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
CommentRemove
Great one. I really like the speed of the transactions and the convenience of the platform. Suitable even for very beginners.
| Admin Changelly | (December 8, 2020 | 12:59) |
Hello, Bob K.!
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
CommentRemove
Very reasonable rates and the easy navigation
| Admin Changelly | (December 4, 2020 | 13:35) |
Hello, Ed!
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
CommentRemove
This service is perfect for fast swaps with no need to go through a complicated exchange platforms registration process. I also like the very responsive customer support.
| Admin Changelly | (November 30, 2020 | 18:51) |
Hello, DrD!
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
CommentRemove
I don't get how people manage to have problems with this exchange. It's very easy to use, and I've been using it for a while and still haven't faced any problems.
| Admin Changelly | (November 30, 2020 | 17:07) |
Hello, Birdman!
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
CommentRemove
This company is trying to steal my money hiding behind KYC procedure, they wont exchange the coins nor refund. This is pure money fraud
| Admin Changelly | (November 30, 2020 | 16:33) |
Hello, Sallie Bonds!
We're sorry to hear about your transaction.
Our service abides by the law, therefore we do our best to ensure that no illegal funds go through our platform to mitigate risks of money laundering. We implemented the AML/KYC procedure to protect customers, and it is only applied to transactions flagged by our risk scoring system. This procedure allows us to confirm that you are a law-abiding individual or corporation. Generally, this procedure is implemented for 0,01% of all transactions on Changelly.
Since you agreed with our terms, you must provide the docs when necessary. Unfortunately, we won't be able to assist you until you provide the necessary docs to us.
Kindly note that KYC isn’t applied out of the blue. We strive to protect our users from fraudulent and scam activities in the crypto space, so we have a risk scoring system that is able to spot suspicious activity. If a transaction is flagged by the system, it is put on hold and the user is asked to pass the AML & KYC verification. We know it can be stressful and irritating, but please understand that KYC is one of the best measures available to combat fraud. It is also widely used by other crypto services.
We're sorry to hear about your transaction.
Our service abides by the law, therefore we do our best to ensure that no illegal funds go through our platform to mitigate risks of money laundering. We implemented the AML/KYC procedure to protect customers, and it is only applied to transactions flagged by our risk scoring system. This procedure allows us to confirm that you are a law-abiding individual or corporation. Generally, this procedure is implemented for 0,01% of all transactions on Changelly.
Since you agreed with our terms, you must provide the docs when necessary. Unfortunately, we won't be able to assist you until you provide the necessary docs to us.
Kindly note that KYC isn’t applied out of the blue. We strive to protect our users from fraudulent and scam activities in the crypto space, so we have a risk scoring system that is able to spot suspicious activity. If a transaction is flagged by the system, it is put on hold and the user is asked to pass the AML & KYC verification. We know it can be stressful and irritating, but please understand that KYC is one of the best measures available to combat fraud. It is also widely used by other crypto services.
Claim cancelled
CommentRemove
Êèäàëüíûé îáìåííèê!
Ïðèêðûâàÿñü ÊÓÑ âîðóþò âàøè äåíüãè, ðàññêàçûâàþò ñêàçêè î íåêóñòîäèàëüíîñòè, î òîì ÷òî ó íèõ íåò äîñòóïà ê äåíüãàì êëèåíòîâ - ôèã òàì, ïðîâåðüòå â áëîê÷åéí åêñïëîðåðå àäðåñ íà êîòîðûé îòïðàâèëè ìîíåòû, èõ òàì óæå íåò.
Ïîçèòèâíûå îòçûâû øòàìïóþò ñàìè, äëÿ ýòîãî íèêàêèõ ïðîâåðîê íå íóæíî. Õîòèòå óçíàòü ïðàâäó - çàãóãëèòå, óçíàåòå ìíîãî íîâîãî.
Äåíüãè íå âîçâðàùàþò, íà àäðåñå êóäà èõ îòïðàâëÿë, ìîèõ áèòêîèíîâ óæå íåò. Ïîýòîìó è íå âîçâðàùàþò, òàê êàê óæå íå÷åãî âîçâðàùàòü
Ïðèêðûâàÿñü ÊÓÑ âîðóþò âàøè äåíüãè, ðàññêàçûâàþò ñêàçêè î íåêóñòîäèàëüíîñòè, î òîì ÷òî ó íèõ íåò äîñòóïà ê äåíüãàì êëèåíòîâ - ôèã òàì, ïðîâåðüòå â áëîê÷åéí åêñïëîðåðå àäðåñ íà êîòîðûé îòïðàâèëè ìîíåòû, èõ òàì óæå íåò.
Ïîçèòèâíûå îòçûâû øòàìïóþò ñàìè, äëÿ ýòîãî íèêàêèõ ïðîâåðîê íå íóæíî. Õîòèòå óçíàòü ïðàâäó - çàãóãëèòå, óçíàåòå ìíîãî íîâîãî.
Äåíüãè íå âîçâðàùàþò, íà àäðåñå êóäà èõ îòïðàâëÿë, ìîèõ áèòêîèíîâ óæå íåò. Ïîýòîìó è íå âîçâðàùàþò, òàê êàê óæå íå÷åãî âîçâðàùàòü
| Admin Changelly | (November 26, 2020 | 17:40) |
Hello, Max!
We are sorry that this situation is causing you stress and anxiety. Could you please specify your transaction ID so we could check your matter?
We are sorry that this situation is causing you stress and anxiety. Could you please specify your transaction ID so we could check your matter?
Claim cancelled
CommentRemove
It wasn't easy to find an exchange that would have such a great diversity of the coins. Changelly turned out to be just such an exchange. BTW, it’s very comfortable to communicate with support if you have questions. Like it.
| Admin Changelly | (November 25, 2020 | 19:02) |
Hello, Customer!
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
CommentRemove
Super fast, super simple! Keep it up guys, great job!
| Admin Changelly | (November 25, 2020 | 13:10) |
Hello, Ted!
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
CommentRemove
I'm impressed with the speed of transactions!
| Admin Changelly | (November 20, 2020 | 18:53) |
Hello, dear customer!
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
CommentRemove
Very simple and practical exchange platform.
| Admin Changelly | (November 20, 2020 | 11:51) |
Hello, Max Max!
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
CommentRemove
I've been using Changelly for several months, and I don't regret that I've chosen this particular exchange for my crypto swaps.
| Admin Changelly | (November 19, 2020 | 13:15) |
Hello, Mate!
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
CommentRemove
Good customer service. The technical support team will certainly answer all your questions and help you deal with any difficulties that stand in the way.
| Admin Changelly | (November 16, 2020 | 17:18) |
Hello, Harry!
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
CommentRemove
I paid crypto, this exchanger want a photo my ID.
but it have not an office, an company, etc. i must send photo my IT to froud mans
i want not exchange with u, return crypto to my wallet
but it have not an office, an company, etc. i must send photo my IT to froud mans
i want not exchange with u, return crypto to my wallet
| User | (November 13, 2020 | 13:50) |
Dear Administration betschange!
please, help me return my money from this scan exchanger!
i want not make exchange, i want only return my money
please, help me return my money from this scan exchanger!
i want not make exchange, i want only return my money
| Admin Changelly | (November 13, 2020 | 15:33) |
Hello, dear customer!
We are sorry that this situation is causing you stress and anxiety.
Your transaction has been put on hold due to KYC check.
Our service abides by the law; therefore we do our best to ensure that no illegal funds go through our platform to mitigate risks of money laundering. We implemented the AML/KYC procedure to protect customers, and it is only applied to transactions flagged by our risk scoring system. This procedure allows us to confirm that you are a law-abiding individual or corporation.
Please note that before going through with their transaction, each user has to agree to our Terms of Use, which have a section dedicated to our KYC/AML policy. It is a requirement for the exchange to be carried out.
Please contact our security team for further assistance via their security@changelly.com mail.
We are sorry that this situation is causing you stress and anxiety.
Your transaction has been put on hold due to KYC check.
Our service abides by the law; therefore we do our best to ensure that no illegal funds go through our platform to mitigate risks of money laundering. We implemented the AML/KYC procedure to protect customers, and it is only applied to transactions flagged by our risk scoring system. This procedure allows us to confirm that you are a law-abiding individual or corporation.
Please note that before going through with their transaction, each user has to agree to our Terms of Use, which have a section dedicated to our KYC/AML policy. It is a requirement for the exchange to be carried out.
Please contact our security team for further assistance via their security@changelly.com mail.
Claim cancelled
| User | (November 13, 2020 | 19:55) |
Not close claim
i want not exchange with your scam exchanger.
return money to my wallet & close trade
your aml&kyc only in exchange, in my situation i want not exchange with u
i want not exchange with your scam exchanger.
return money to my wallet & close trade
your aml&kyc only in exchange, in my situation i want not exchange with u
Claim renewed
| User | (November 13, 2020 | 19:58) |
2 administration bestchange
this exchanger are scam, they not answer on my mails & want not return my money
help me plz
this exchanger are scam, they not answer on my mails & want not return my money
help me plz
| Admin Changelly | (November 16, 2020 | 13:56) |
Unfortunately, according to our security team, we haven't received any mail from you so far. Could you please specify your email which you used to write to us?
Claim cancelled
| User | (November 21, 2020 | 13:07) |
Not forgot about me.
claim updated.
money i not get
i send new mail to u
claim updated.
money i not get
i send new mail to u
Claim renewed
| Admin Changelly | (November 23, 2020 | 15:32) |
We are sorry that this situation is causing you stress and anxiety. As you proceed a transaction, it means that you read and accepted our ToS, thus making a commitment to go through the KYC check in order to complete your transaction, if your transaction was determined by our automated risk prevention system as suspicious. Please finish KYC check – after the procedure is completed, your transaction will be processed.
Claim cancelled
CommentRemove
The support system is on top. I've got some issues during the transaction, but support helped me immediately, and now everything's ok with my transaction.
| Admin Changelly | (November 16, 2020 | 17:17) |
Hello, CryptoLover!
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
CommentRemove
Don't be fooled by the GOOD reviews on this page !!!
Check the history bad reviews of this website in 2017 2018 2019 !!!
This website is a!!!
Google this website , you will know this website a lot of people !!!
[adminstration of monitoring has deleted offensive words]
Check the history bad reviews of this website in 2017 2018 2019 !!!
This website is a!!!
Google this website , you will know this website a lot of people !!!
[adminstration of monitoring has deleted offensive words]
| Admin Changelly | (November 12, 2020 | 23:52) |
Hello, Jack!
We're sorry to hear about what happened with your transaction. Could you please specify your transaction ID so we could check the matter and help you out?
We're sorry to hear about what happened with your transaction. Could you please specify your transaction ID so we could check the matter and help you out?
Claim cancelled
CommentRemove
Never had any issues with this platform, all the transactions went seamlessly!
| Admin Changelly | (November 11, 2020 | 13:07) |
Hello, Huju!
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
CommentRemove
Fast and efficient! That's what I expect from a good exchange. Thanks.
| Admin Changelly | (November 9, 2020 | 12:02) |
Hello, Charlee!
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
CommentRemove
I like this service for its very simple interface and great support team
| Admin Changelly | (November 9, 2020 | 12:02) |
Hello, Timmy!
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
CommentRemove
Good job. the site is convenient, I like the option with the fixed exchange rates.
| Admin Changelly | (November 6, 2020 | 15:00) |
Hello, Anonymous3!
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions
CommentRemove
I've been using this service for quite some time. The service was way more than expected, and the fees are reachable to. Customer care service is superb!
| Admin Changelly | (November 3, 2020 | 11:05) |
Hello, Kyra M.!
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
CommentRemove
Technical support is on top! They can always quickly and clearly answer my request and help in solving problems.
| Admin Changelly | (October 26, 2020 | 18:27) |
Hello, Faincesen-Mix!
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
CommentRemove
Now I know that it is the fastest exchange with an excellent technical support team. To this, I have nothing to add
| Admin Changelly | (October 22, 2020 | 13:02) |
Hello, Qasalc!
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
CommentRemove
I often have to swap various coins, so their abundance here was very useful. It should be noted that in most cases the service offers very favorable exchange rates, which is a pretty nice bonus.
| Admin Changelly | (October 21, 2020 | 13:48) |
Hello, Nanet-tilt!
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
CommentRemove
Despite some flaws during transactions, I am very pleased to use changelly.
Only here I manage to swap rare tokens in a short time. It is a pity that the exchange rate is not always very good, but it's bearable
Only here I manage to swap rare tokens in a short time. It is a pity that the exchange rate is not always very good, but it's bearable
| Admin Changelly | (October 19, 2020 | 14:37) |
Hello, B. Broadhurst!
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
CommentRemove
Changelly exchange service's most popular directions for the last 30 days: