Changelly exchanger
Go to the Changelly site
Information from the exchanger administration
Changelly is a popular cryptocurrency exchange providing the ability to instantly and seamlessly exchange over 700 altcoins at the best market rate or buy BTC, ETH and BCH using a bank card.
Leave feedback about the exchanger
Operating since 2015, Changelly has attracted over 2M users from around the world. Changelly has 2 exchange features: fixed and floating rates. By choosing a floating rate feature, your funds are always converted at the best rate at the moment of your exchange. With fixed exchange rates, you always get what you see despite the market volatility! Changelly reserves the right to apply the AML/KYC procedure to particular users, addresses and particular transactions of crypto assets. By accepting Changelly ToS, users agree to provide their identity documents and proof of the origin of funds when necessary. Should you have any questions about Changelly, please don't hesitate to contact us at support@changelly.com Other exchangers
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Status: | active | Changelly reviews: | 25120350 | |
Exchange rates: | 5797 | Volet TS: | — | |
Reserve: | $152 553 935 | Perfect Money TS: | — | |
Age: | 9 years 10 months | WebMoney BL: | — | |
On BestChange: | 7 years 6 months | MyWOT rating: | 3.2 | |
Country: | Saint Vincent and the Grenadines | Forums: | — |
Your name: | |
* Your e-mail: | |
* Review: | |
* Type: | |
When creating a financial claim, please make sure that the exchange regulations specified on the website Changelly have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:
Be sure to indicate the exchange order number. It will help the Changelly administrator resolve the problem more quickly. If you didn't like the Changelly's service and want to write about it, use the Comment review type. |
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Order number: | |
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Artem | 212.102.37.* | February 11, 2025 07:00 |
Oleg | 45.130.68.* | February 6, 2025 04:51 |
Changelly admin | February 7, 2025 13:28 |
We do see the transaction is subject to KYC as it was flagged by the risk-scoring system. For now, your case is under investigation and we appreciate your cooperation with the AML team. Please stay in touch with them directly at compliance@changelly.com - the team is available 24/7 and will be happy to update you on the status of your case.
For now, we ask for your patience for just a while longer and wish you a good day ahead.
Oleg | February 8, 2025 08:03 |
Changelly admin | February 9, 2025 21:32 |
Your case is still under investigation by our AML Compliance team. We would like to ask for a little more of your patience. We will update you as soon as we have any news on your case.
Oleg | February 10, 2025 07:58 |
Gs | 84.239.16.* | February 10, 2025 07:51 |
Eliza | 146.70.59.* | February 10, 2025 07:07 |
Mihail | 104.28.245.* | February 7, 2025 01:57 |
Changelly admin | February 7, 2025 13:38 |
It seems the way you sent NOT using Jetton notification like you have, isn't supported on our end and our tech department will need to manually process everything with the help of the Exchange's team. Such cases do require some processing and can be slightly delayed depending on the complexity and the number of parties involved.
We do, however, want to help you as much as we can, so will try to speed up the process for you. In the meantime, please reach out to our support team at support@changelly.com or via the live chat to learn more on how to avoid this from happening in the future. Correctly sending the funds is crucial to automatic processing not only on Changelly but any other crypto company as well.
Our support team will also make sure to notify you as soon as the processing is completed.
Thank you for your patience in advance, and have a great day!
Mihail | February 9, 2025 02:44 |
Mihail | February 9, 2025 02:46 |
Changelly admin | February 9, 2025 21:51 |
We sincerely apologize for the delay in your case resolution. Our responsible team has escalated it to the highest priority, and we expect them to get back to you with an update at the earliest time.
Kovian | 86.106.74.* | February 9, 2025 13:24 |
Changelly admin | February 9, 2025 21:45 |
We truly appreciate the fact that you're spreading news about us! We are indeed constantly improving our platform so it's easy to use for everyone, whether you're an experienced crypto user or a newbie.
Lucas | 91.236.84.* | January 30, 2025 21:02 |
BestChange admin | January 30, 2025 21:04 |
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
Changelly admin | January 31, 2025 09:55 |
It seems your transaction was flagged by our risk-scoring system and thus fell subject to KYC. It does look, however, that you're cooperating with the AML team already so for now, we only ask for your patience for just a while longer. They have a lot of information to run through and work with certified tools and agencies, so they may need time to investigate. They will provide you with an update ASAP though. Hope for your understanding and thanks in advance!
Lucas | January 31, 2025 10:30 |
Lucas | February 4, 2025 17:20 |
Changelly admin | February 4, 2025 17:29 |
We wish you a great day ahead!
Minor | 31.146.202.* | February 4, 2025 05:40 |
therefore it takes a lot of time and if anything goes wrong you are dealing with returns
plus, all the moves including verification are done via payment system (so why we need changelly at all then? to see the course huh?)
therefore highly not RECOMMENDED. too much fuss for a couple hundred dollars.
Changelly admin | February 4, 2025 09:07 |
Judging by your review, you must be referring to a purchase.
When it comes to fiat transactions, Changelly indeed only acts as an aggregator, a marketplace if you will. Our system automatically searches for the best purchase options around the globe based on your selected parameters, so that you don't have to wander around the internet at this risk of facing scammers, phishers, or bad purchase rates. Basically, our system is automated to do the dirty work for you. :)
And, regrettably, according to all purchase providers' terms of service, verification may be asked for. They're all licensed authorities and need to follow regulations after all. That said, Changelly is not involved in that part and doesn't have access to the data you provide the purchase providers with, meaning that nothing is shared or leaked in the process and you don't need to worry about it.
The whole process was designed for customers' comfort, not the other way around, and greatly simplifies purchases for everyone.
We hope for your understanding and that it wasn't too much of a hassle for you. We'll be grateful if you consider updating your review taking everything into account.
Regardless, we wish you a great day ahead!
Khaan Minh | 212.102.39.* | February 3, 2025 10:39 |
Use it time to time
No probs so far
Thanks.
Changelly admin | February 4, 2025 09:11 |
We're happy to see you enjoying our app and wish you only the best of swaps ahead. Cheers!
Nickola | 143.244.54.* | January 29, 2025 16:50 |
Changelly admin | February 2, 2025 22:15 |
Thank you for taking the time to share your experience with other users. Your feedback truly means a lot to us :)
Harry K | 216.24.216.* | January 29, 2025 11:33 |
Changelly admin | January 29, 2025 13:48 |
Should you ever come across any difficulties, don't hesitate to reach out to our 24/7 support team.
For now, we wish you a great day and the best of swaps ahead. Enjoy! :)
User | 188.241.178.* | January 26, 2025 20:05 |
Love their app.
Changelly admin | January 27, 2025 09:42 |
We put a lot of work into keeping the fees as low as possible so that you can get the full potential out of your transactions. We'll do our best to keep it up and wish you the best of swaps in the meantime. Enjoy!
Timofei | 212.112.19.* | January 24, 2025 23:53 |
Changelly admin | January 26, 2025 16:34 |
Thank you for taking the time to leave this review and for recommending our service to other users. It means a lot to us :)
Jogpura19 | 212.102.37.* | January 20, 2025 21:41 |
Changelly admin | January 21, 2025 16:44 |
Keeping our interface smooth and easy to use is one of our top priorities, and we appreciate you noticing it. We'll keep up the good work while you enjoy our services. :)
Have a good one!
User | 212.102.49.* | January 19, 2025 10:28 |
Changelly admin | January 21, 2025 16:40 |
Gamburg | 95.181.233.* | January 19, 2025 10:00 |
no problem so far.
Changelly admin | January 21, 2025 16:39 |
M Santos | 196.245.54.* | January 16, 2025 06:17 |
Changelly admin | January 16, 2025 09:58 |
Be sure to check back every now and then for new coins. ;)
User | 91.90.122.* | January 16, 2025 06:01 |
Changelly admin | January 16, 2025 09:57 |
Matv B | 181.214.218.* | January 15, 2025 19:58 |
Changelly admin | January 16, 2025 09:52 |
User | 212.102.40.* | October 3, 2024 22:57 |
I ask the respected bestchange administrator to help me understand the ongoing chaos.
I advise you to refrain from any collaboration with this company. Until this situation is clarified.
BestChange admin | October 3, 2024 23:09 |
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
Changelly admin | October 4, 2024 09:32 |
User | October 4, 2024 19:09 |
Changelly admin | October 6, 2024 12:46 |
User | October 6, 2024 20:03 |
Dear BestChange administrator, I have sent you information by email.
Changelly administrator, check your email. I have just sent you another email with more proof (in our correspondence). Be more serious and stop ignoring me and leading me by the nose.
User | October 7, 2024 14:32 |
User | October 7, 2024 14:33 |
Changelly admin | October 9, 2024 11:48 |
Right now you're being asked by our AML/KYC Compliance department to digitally sign your cryptocurrency address following the blockchain standards and they can't proceed with your case without such signature. Please don't take this request lightly though. Since we were warned by the original account owner via email that their Changelly account was compromised we must only ensure that any funds connected with this account will be sent to the rightful owner. Digitally signing the address is something only its owner can do and will allow us to identify you as such (or your partner/seller if it doesn't directly belong to you).
We want to have this case resolved as much as you do, so our AML/KYC team will be waiting for you 24/7 as always. Thank you!
User | October 9, 2024 19:12 |
2. The bitcoin was bought from the seller for cash and transferred to my changelly account. What's unclear here?
3. You have all the evidence of ownership, verification, please, here i am.
4. Compromised by whom and by what? this is a false reason to officially deceive me.
I ask the bestchange administration to take part in the investigation. I officially declare that the changelly service does not conduct any investigations, communicates according to templates, collects data, and then changes operators and starts everything in a circle. That is, it just took the money and that's it.
BestChange admin | October 11, 2024 07:39 |
We are sorry that you have encountered this situation.
The exchanger reported that the service received a request from the account owner that his data had been compromised.
Accordingly, the exchanger is trying to protect both its service and the account owner for the purposes of information and financial security.
You have violated the following security rules:
1. Contacting from an email address not associated with the account registered with Changelly.
2. Transferring funds to the account from third-party accounts.
At the moment, you have been requested to provide data to the exchanger security service for verification.
Please send the requested information and wait for feedback.
The status of your complaint is changed to neutral with the capability of commenting.
Sincerely, administration of the BestChange exchanger monitor.
User | October 17, 2024 06:37 |
I will be grateful for any HELP and INFORMATION about the changelly service (trading platforms, forums, monitoring, etc., where changelly works).
1. KYC is passed, documents, selfies, etc., a full check has been carried out.
2. In addition to the available evidence, I provided additional evidence (including coordinates, address, phone number, etc. of the exchanger where the bitcoins were purchased).
3. Provided an account / access / email / 2FA Authenticator / my verification / bitcoin without marks and asset risk / other information.
Am I the only one who thinks this is complete nonsense?
There is still no money, and they disappeared into the sunset again. This is 100% illegal retention of money in other words, a ***.
User | October 18, 2024 06:07 |
User | October 22, 2024 21:05 |
Changelly admin | October 23, 2024 14:15 |
We understand how you must be feeling having to wait for updates like this, but we still need to conduct the investigation and are now waiting for a reply from the email address connected to the Changelly account in question.
User | October 23, 2024 15:12 |
Changelly admin | October 23, 2024 16:26 |
As we've mentioned earlier in this conversation, we've received a hack warning letter from the email address connected to the Changelly account and thus are obliged to conduct the full investigation of everything you provide as well as everything provided from that email address. At this point, there's nothing else we need to ask of you but patience and we hope for your understanding.
User | October 23, 2024 16:56 |
Changelly admin | October 23, 2024 17:08 |
User | October 27, 2024 14:39 |
Or do you have hidden discrimination against Russian citizens?
Why do you delete my reviews and overviews on some sites? Where you can't do this, you disguise their spam with reviews + improve your reputation.
Changelly admin | October 27, 2024 19:28 |
User | October 27, 2024 19:57 |
So you don't even know what's going on? What a clown show. Are they telling you they just forgot about me or ignored me? So your job is just to respond with pre-written templates and clean up comments on blogs and boards?
User | November 7, 2024 15:49 |
Changelly admin | November 8, 2024 14:34 |
User | November 8, 2024 15:37 |
1. Discrimination against Russian citizens.
2. Recorded false words and actions with the purpose of appropriating my money.
3. Hiding and deleting reviews to cover up tracks. Yesterday, another review was deleted from the blog.
User | November 10, 2024 22:16 |
User | November 16, 2024 04:18 |
The ministry of internal affairs police will send official requests for blocking to roskomnadzor, search results in browsers such as yandex, abuse domain, abuse hosting (which they hid behind cloudflare), etc.
For some scheme, they selectively steal money from people. Don't even think of working with them. They are suspected of a criminal offense.
On the internet, their employees delete and clean up negative reviews and comments in blogs and forums. And they also stuff positive reviews with the help of spam and fake accounts. Take the review service listed on their site trustpilot they were able to delete my reviews twice using their capabilities.
The bestchange administrator wrote you an email.
User | November 19, 2024 10:00 |
A complaint has been filed with the ministry of internal affairs police. An investigation has been launched into the crime and i am awaiting a decision and a ruling on fraud on the part of changelly! law enforcement agencies are very interested in this service. As i have already said, this is fraud and discrimination against russian citizens. Their activities in russia will soon cease.
The ministry of internal affairs police will send official requests for blocking to roskomnadzor, search results in browsers such as yandex, abuse domain, abuse hosting (which they hid behind cloudflare), etc.
For some scheme, they selectively steal money from people. Don't even think of working with them. They are suspected of a criminal offense.
On the internet, their employees delete and clean up negative reviews and comments in blogs and forums. And they also stuff positive reviews with the help of spam and fake accounts. Take the review service listed on their site trustpilot they were able to delete my reviews twice using their capabilities.
The bestchange administrator wrote you an email.
User | November 25, 2024 12:46 |
User | December 29, 2024 09:30 |
Please restrict the work of the exchanger changelly on the Bestchange monitoring platform until the investigation is clarified. This exchanger categorically refuses to cooperate with repeated requests, including from official bodies. It would be wise and fair to stop the work of a service whose reputation is in question.
User | January 14, 2025 19:45 |
Svetla | 149.62.204.* | January 14, 2025 14:15 |
For the AML check, I sent all the information, contracts, invoices and company registration immediately on the same day. I also provided many screenshots of my Exodus platform, where every action is visible. Changelly accepted all the information and said that they need time to check.
When asked how long it takes, they replied that they don't know.
For me, this amount is serious and is tied to commitments. I can't believe that after submitting complete information, someone can hold your money for more than 24 hours.
Please support to quickly resolve the problem, since the amount is a transaction tied to deadlines and 3 other parties are suffering from this misunderstanding.
BestChange admin | January 14, 2025 14:30 |
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
Changelly admin | January 14, 2025 15:35 |
Thanks for bringing the matter to our attention, we were just about to bring in the good news ourselves. :)
Your investigation was successfully completed and the funds are being processed for sending even as we speak.
We appreciate your understanding of the importance of KYC and your patience throughout the procedure. For security reasons, we wouldn't want to share the payout hash publicly, but please find it in your history section soon, just as you would normally do. Have a great day ahead and only the best of swaps!
Sandra M | 196.245.54.* | January 12, 2025 06:19 |
Changelly admin | January 12, 2025 19:48 |
Thank you so much for the love and the 5 stars! We'll always keep up the good work, that's a promise. And in the meantime, enjoy your stay with Changelly!
Rodrigo | 146.70.11.* | January 12, 2025 05:52 |
Changelly admin | January 12, 2025 19:44 |
Thanks for sharing your good experience with us and other users. Your feedback means the world to us!
Lessi | 212.102.37.* | January 11, 2025 19:22 |
Changelly admin | January 11, 2025 21:32 |
Thank you for taking the time to rate us! Were glad that you found your big moment with us.
Abraham A. | 191.101.157.* | January 11, 2025 18:59 |
Changelly admin | January 11, 2025 21:30 |
Thank you for taking the time to review us. We appreciate your feedback and wish you a great day ahead!
Evgenyi | 85.140.5.* | December 27, 2024 07:09 |
Changelly admin | January 4, 2025 11:45 |
Your transaction was put on hold as a subject of our AML/KYC procedure because our system has detected the connection of the funds to illicit activities. Our AML Compliance team still needs the information about the source of funds to proceed with the review. We would ask you to stay in touch with them and provide them with your cooperation.
BestChange admin | January 7, 2025 07:42 |
Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as DarkMarket, Sanctions, Enforcement action, or marked with other high-risk labels.
In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.
The status of your complaint is changed to neutral with the capability of commenting.
Sincerely, administration of the BestChange exchanger monitor.
Evgenyi | January 10, 2025 12:54 |
Sandor | 146.70.120.* | January 7, 2025 22:31 |
Both orders went to on hold, and I completed and passed the KYC verification right away on the very same day.
For the AML check they asked where the funds were from, and I told them that these were originally purchased about 11 years ago (as BTC, because at that time neither ZEC, nor XMR existed). I purchased these from my salary, so I even offered to give them current proof of employment documents and payslips.
On December 27, they replied that they would get back to me with a final decision shortly. As of today, still haven't got any updates from them.
Not sure what's going on, maybe their AML department is just understaffed, but if they are unable to complete an AML check in a timely manner they should just refund it, and not sit on it for weeks (or months) because this is a considerable amount of money (at least for me), and I regret blindly trusting Changelly with this. I cannot currently recommend this service.
BestChange admin | January 7, 2025 22:35 |
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
Changelly admin | January 8, 2025 10:24 |
We see the transaction you're referring to and it is indeed subject to KYC. We understand how it can feel frustrating at times, but we still hope for your understanding. We take AML very seriously and need to conduct an investigation. Our AML/KYC Compliance department will keep you posted on any updates, so please be sure to keep an eye on your mailbox for letters from compliance@changelly.com
We'll also try to prioritize your case where we can and hope for your patience in the meantime. Thanks in advance!
Sandor | January 8, 2025 20:08 |
Olha Shvets | 191.101.31.* | January 8, 2025 12:12 |
Faramarz | 185.194.178.* | January 1, 2025 08:40 |
Changelly admin | January 1, 2025 17:18 |
We see that the payout of your transaction was slightly delayed due to a technical issue on the end of our exchange partner. However, the transaction is finished now. We cannot share the payout hash here due to security reasons. However, you can contact our Support team in the Live chat or at support@changelly.com, and they will be glad to provide you with the payout hash.
BestChange admin | January 2, 2025 10:30 |
We kindly ask you to confirm the receipt of funds from the administration of the exchanger.
Sincerely, administration of the BestChange exchanger monitor.
Faramarz | January 2, 2025 15:36 |
Changelly admin | January 4, 2025 11:52 |
Tatjana | 216.103.177.* | December 28, 2024 12:32 |
Tatjana | January 2, 2025 07:09 |
Changelly admin | January 2, 2025 09:20 |
We're happy to see your case resolved though sorry to see you go. A second verification is very rarely required, so if you've completed your KYC, you shouldn't experience such delayed in the future.
We still hope it wasn't too much of a hassle for you and hope to see you again!
Have a great day ahead and the best on your crypto journey!
Stephan | 94.101.114.* | December 28, 2024 13:36 |
Martin | 146.70.59.* | December 25, 2024 08:02 |
Sergejruu | 178.175.141.* | November 21, 2024 07:24 |
To assist their AML check I have:
1) Passed KYC
2) Provided relevant screenshots (including from my wallet which I used for the transactions).
3) Provided bank statements.
4) Contracts.
5) Etcetera.
On august 7th they notified me via email that the funds would be returned to my address. They asked me for confirmation about that, and I provided written confirmation.
On august august 9th they told me that the return transaction requires confirmation from several departments.
It has so far been over three months and they did not send my money.
Every time I ask, they say "We understand your frustration and apologize for any inconvenience caused. Currently, your case is still under review, and we dont have any new information to share at this time. Please rest assured that we are working through it diligently and will update you as soon as there is any progress."
I want my money back and I want it back ASAP. I have had enough of leading me around in circles.
Changelly admin | November 22, 2024 13:08 |
We understand how you must feel having to wait like this, but we still have to ask you for your patience for just a while longer.
KYC is required only when a transaction is flagged by our risk-scoring system and when that happens, there's generally some larger picture behind the funds.
We hope for your understanding and will keep you posted on the investigation.
Thank you!
Sergejruu | November 22, 2024 15:29 |
Sergejruu | November 23, 2024 04:54 |
BestChange admin | November 29, 2024 16:01 |
Unfortunately, according to the analysis carried out by AML, the cryptocurrency you sent has a High Risk or is associated with illegitimate sources. In this case, additional verification is required according to information security rules, international AML\KYC policy and exchange service regulations. You agreed to the exchanger's rules when creating the order.
Since you provided the requested information to the exchanger, please wait for an answer. The complaint will be transferred to neutral status with the possibility of further comment.
Kind regards, BestChange administration.
Sergejruu | December 3, 2024 20:44 |
Sergejruu | December 3, 2024 20:49 |
Changelly admin | December 4, 2024 12:34 |
Sergejruu | December 23, 2024 06:34 |
Changelly exchanger's most popular directions for the last 30 days: