Changelly exchanger

Hi, Maria, and thanks for bringing the matter to our attention!
We've addressed this case further with the AML/KYC Compliance department and will keep you updated. Please stay in touch with the team via your ongoing email conversation. The team's available 24/7!

I appreciate your comment, however its not much of a conversation when I provide extensive information, documents and ask specific questions and all I get in response are automated or copy paste replies, requests for the same months after Ive given it all. And then weeks go by AGAIN. I need a resolution to my case, and i just want my usdt back. I am already missed out on BTC ATH which is 30,000 USDT out of pocket. My time spent on explaining the same things over and over, researching and finding lawyers, my time away from my business writing countless emails, and top it all off having my inheritance money stuck in limbo is messing up my mental health.

Dear Bestchange team. I still have no response from changelly after their original comment. Can you get involved please. Today its a month since they were supposed to recheck my emails from August containing all the documents and answers. It cannot possible take a month to review something that they had 4 months prior to that. I kept delaying involving my lawyer simply because i do not want to incur more costs. But if I dont get a positive resolution to my case and a refund of my usdt by Monday, 5th of January, I will instruct them to proceed. Thanks.

Maria, we're sorry to keep you waiting like this. The thing is, we take AML very seriously: our Compliance department works with certified tools and agencies, so they may need some time to investigate each case. We'll make sure they update you as soon as possible, and we hope for your understanding and patience.

No, I dont have understanding. Its incomprehensible for AML to take so many months. Last meaningful correspondence was on the 3rd of December. And even that was to ask for something that was covered in the emails from August. Am I unreasonable to expect for that to be checked within minutes, maybe hours? At a push couple of days, but not a whole month! My lawyers will be in touch this week, I cannot accept for this circus to continue in this manner and I cannot deal with this myself anymore getting stuck in a loop of meaningless correspondence from your end saying absolutely nothing of substance.

We already at the end of March and this is not resolved. Once again, I request for my USDT to be refunded. You KYC and AMLed me months ago.

Maria, we understand how it must feel having to wait like this, but we need to complete our full-scale investigation in order to come to fair conclusions. We must ask you for your patience for just a while longer.

You do realise to tell someone who did a swap with you in november 2024, with all the docs and proofs provided 7 months ago to wait a little longer is a bit ton deaf? What is a little longer? A day? A week? A month? A year? I literarily have given you proof of everything and cooperated fully and in good faith with KYC and AML. And apart from vague same answers, and twice being asked for previously provided information there have been zero fair interaction from you. Can you provide me with more tangible concrete timing please. Also, as I passed the kyc and provided aml above and beyond you should be ablento just return my USDT to my original verified wallet since I dont want the swap anymore.

Maria, we sincerely apologize for the delay and the inconvenience it caused. We have asked the Compliance team to prioritize your request and hope to get back with some news soon.

Its been almost a month again. And I heard nothing again. It doesnt sound like much of a priority. There is nothing in AML can take that long. My account is verified, my KYC done satisfactory. I provided every piece of SOF and verified my wallet. You dont need to swap but simply return my USDT. I am more than happy report the successful resolution on all the platforms. Thanks.

Maria, we will do our best to expedite the resolution process. We apologize for any inconvenience.

Update regarding my unresolved Changelly case.
Transaction date: 14 November 2024
Transaction type: USDT to BTC swapStatus: funds received by Changelly, swap not completed
The transaction was placed on hold for AML/KYC review after the funds had already been accepted by the platform.
Since then, I have fully completed all requested verification procedures and provided extensive source of funds documentation, including identity verification, inheritance documentation, property sale records, banking records, wallet information, and supporting transaction evidence.
The matter has now remained unresolved for 18 months.
Despite repeated follow ups, I have not been provided with any meaningful timeline or legal explanation for continued retention of the funds. No allegation of wrongdoing has been communicated to me and no court order or regulatory restriction has been disclosed.
I have now formally requested return of the original funds (with the AML team) to the originating wallet and issued a final deadline for resolution before legal and regulatory escalation
I am still hoping this can be resolved professionally and amicably.

Maria, we understand your frustration and really hope to have investigation completed soon. But since the funds in this transaction were flagged for connection to illicit activities, our AML team will need to conduct a full-scale investigation. Please stay in touch with them in the meantime. Thank you!

Interesting that in private correspondence your AML team repeatedly refuses to provide any substantive information, timeline, evidence, or legal basis for the continued retention of my funds, yet in public responses there suddenly appear broad allegations about “connections to illicit activities.”

If genuine legal restrictions existed you would also know that AML/SAR related processes are subject to strict disclosure limitations, which makes these vague public insinuations very concerning.

It has now been 18 months without resolution, transparency or any meaningful progress. That is neither proportionate or acceptable.

As I stated previously, I have already provided a final deadline for resolution. Failing that, I will proceed with formal legal action and continue escalating this matter through all available regulatory and public channels.

I remain fully cooperative. However, I will not stop pursuing the lawful return of my funds.

We understand you completely here and are not standing in the way of your pursuit. OUr only intention here is to identify the funds' rightful owner. If you believe the authorities can help you, we get it and welcome any effort in sorting this out.

Understood.
I am no longer requesting completion of the swap but return of my assets.
Please confirm whether the funds are currently subject to any formal legal restraint, seizure order or law enforcement instruction that prevents their return. After 18 months and full cooperation with your KYC/AML requests there has been more than sufficient time for any compliance investigation to be concluded. If no such formal restriction exists then continued retention of my assets is not proportionate or acceptable. The deadline previously provided for resolution remains in effect.

Maria, the details can only be shared in the direct communication with the AML Compliance team, we do not have access to them. We kindly encourage you to ask the team directly.

Thank you for the clarification.
However, this further reinforces my concern about the lack of transparency and consistency of my case. Public statement here previously referenced alleged connections to illicit activity, while it is now being stated that the relevant details are unavailable outside of direct AML communication.

After now over 18 months, full cooperation with your KYC/AML requests, and no confirmation of any formal legal restraint preventing return of my assets, I am still unable to understand the legal and procedural basis for the continued retention of my funds.

The AML team responded with only a generic "wait" answer to my formal request of my funds and deadlines, and my further email to them opened a ticket (?) the was suppose to be responded within hours as was stated in that email. It's been days and silence.

So once again I request confirmation as to whether the assets are currently subject to any formal seizure order, law enforcement instruction, or other legal restriction preventing their return.

Maria, providing such information is outside our scope, and for security reasons, we do not even have access to it. We understand your concerns regarding how this case is being handled, and we will ask the AML Compliance team to provide you with more clarity and a better understanding of the situation.

Hello Ronald, and thank you so much for this amazing review! We're happy to have you here and wish you a wonderful day ahead!

Hello, thanks a lot for the positive feedback, it really means the world to us!

Hello Markus, and thank you for taking the time to review us. We appreciate your feedback and wish you a great day ahead!

Jasper, thank you so much for the positive review! Keeping our interface smooth and easy to use is one of our top priorities, and we appreciate you noticing it. We'll keep up the good work while you enjoy our services. Have a good one!

Hi, Angga, and thanks for reaching out!

No worries, we'll figure it out.
Please share your Changelly Transaction ID for us to find the case you're referring to. It's the short string of seemingly random digits. Safe to publicly share.

Dear changelly did i share already the ticket here when i make a post

i hope u can find it. seems is prohibited to share ticket id number here but i will try
ticket id ***.

Hello Angga Adi Irawan,

Please send the requested information to the exchanger's email address. It is not recommended to leave such information in a public area.

Kind regards, BestChange administration.

We can see the ticket number, no worries. The problem is that we're currently not seeing a ticket with this number in our system. All cases, however, are traced by their corresponding Transaction IDs. If you have one on you, feel free to share it here, and we'll see any connected tickets and notes right away.

Or that, yes.
Reaching us via email is definitely the safest way – [email protected] – the team's available 24/7 and will happily look into everything on the spot.

Dear changelly it was my pro changelly account
u can try to trace

i never gets any update or proceed from email. so email you really doesnt help me.

please understand how is stressfully me.

Dear changelly admin

please take review and solved my case
i have pass all your question for kyc, no one i skip

this is really wasting my time. i can't waiting more
as i say, u trace my ticket. it was changelly pro account.

I am still waiting response from changelly admin. even i ask to email, pro changgely still no reply my email.

I don't know why I'm having this problem
I don't know how or when you'll refund my money, where i can complain this?
keep getting the same answer

Dear Customer, We are still reviewing your case, and it requires some additional time. We will contact you back shortly with updates.
Timothy, AML Compliance Department, ***
They've been holding my money for so long
they're deliberately letting me give up. But I won't give up.

All my identity documents, source of funds, withdrawal records, my e-statement, and live video with Changelly were submitted in 2022 and they've approved it.

Yet, they're still holding my funds when i try to withdraw it was unable and keep me waiting.

Dear admin bestchange monitor
can you please tell changelly admin to reply me here?
and thanks a lot for this place for transparency
This place fair to me as a user and to Changelly as an exchange service

I need an explanation and clear clarification as to why my account is still not allowed to make a withdrawal.

Angga, the Compliance team sent you one more email requesting the necessary information. Please get back to them once you are ready.

Dear changelly i didn't receive any email or any updates from changelly. i've been check all everything on spam mailbox also.

please u recheck it carefully. i didnt received any updates
send it to my primary/registered email ***.

Hello changelly admin
i didn't receive any update or progress from changelly / compliance since u reply me here.

Angga, please contact the Changelly PRO Compliance team specifically at their *** email address. They will be able to assist you the best.

Still same. always no changes
it says "we are still review your case"

please i dont have more time to ask for my money
changelly are deliberately deceiving me and holding my funds.

Angga, we're sorry to see you're dissatisfied with the KYC procedure; however, we take AML seriously and strive to keep the crypto sphere safe. Since our Compliance department works with certified tools and agencies, they may need some time for investigation. That said, they work 24/7, so please don't hesitate to contact them for updates.

I will update here.

I have sent email from my primary email to changelly compliance but still no reply, no updates, as i received reply few days ago they said still under review, but today and yesterday when i sent mail, no reply

when i sent from another email to changelly email it says
As we previously mentioned, communication can only take place via the email address used for the account.

i never complain about kyc aml, i will follow it all
but review and freeze my funds 5 years its crazy
looks like changelly attempt *** user funds with waiting review reason.

Dear changelly u cant abuse user
u been granted my document 2023
you been tell me not allowed to change email cause i lost my mail, u always reply me "to release user fund, u need to recover your email access"

ok im trying restore my email. now i have restore, i got my mail access, i sent you from registered email and provide document to changelly and still never resolve. always reply " your case is under review"

How is *** you are. u really *** me long time.

Please cooperate so we can put this case asap. Thank you!

I was remember when my first withdrawal from changelly before i get freeze, i check on ethernetwork the funds coming from ***

you guys changelly have relation with ***

i will report *** also if my case never solved!

Hi
my kyc on changelly was approved now. but why im still unable to withdraw, it says withdrawal on your account has been frozen" but today my kyc changed from pending to verified.

Now changelly asking me for verify number owner. but its been 4 years unused
A 4year old deactivated number is recycled or purged from the telco database. Asking for its document possible things
few decade i never heard if that someone lose number phone just need verify id as usually. and sometings from email also

changelly really wont release my funds. it come from my wallet, im not owe changelly even 1 cent!

Now no response again from changelly

if number phone deactive it should be reasonable, its been 4 years!

and it cant be the reason you *** my 10k $
2fa, mail, id, deposit address it was me.

reply me dont ignore my email!

Angga, please provide all explanations directly to the team. The most effective way to resolve this matter would be to cooperate fully with the Compliance team. We hope for your understanding.

Changelly, thanks for reply
i have explain and still waiting compliance reply. i hope compliance understand the situation

email it was me, id nation, transaction withdraw and deposit it was come to my wallet

losing my phone number is not a big deal. i think it's really strange that you guys are still holding my funds when I lost my phone number. since i dont asking number phone to changes because all transaction no need code from phone number.

Angga, thank you for staying in touch. We will try our best to escalate the case.

Dear bestchange

changelly have no good intentions to release my withdrawal. i've been stuck this case about 5 years. they still no reply me since i explain about number phone was inactive

they are so dangerious. my kyc status was verified, and they ask me about the number phone which is was inactive

a normally exchanger user can changes number phone very well if i lost it, especially number phone on changelly really unused, all transaction never required sms code.

Angga, please provide all the explanations and the additional proof to the Compliance team. Your cooperation is appreciared.

Cooperate what? did they cant see my explanation?

i already sent 5 times explanation aml never reply me
u are ***.

Changelly already destroy my life
5 years no cooperate.

Angga, we are sorry the resolution takes so much time, we can assure you the Compliance team is doing its best to help. Hope for your understanding.

Changelly, tell your compliance to response my email or escalate my case
without response i dont know how i can to do.

Changelly, since my kyc has been changed from pending to verified 6 days ago i appreciate
but im still unable to withdraw, since you ask me to provide statement i am belong the owner, the phone number attach on changelly.

i already explain the number was inactive 4 years ago, and provide you with recently my active number and that was belong me. but aml still reject and told me wont assist me if im not given the statement document if the number was belong me. i ask for another resolution changelly keep decline to reply me

since, the number was inactive its normaly in any country. now what can i do?

It's been 2 weeks and changelly also ignoring bestchange inquiry
this is a clear *** behavior. my kyc is 100% verified but they are holding my funds with impossible demands.

Hi again, Angga! Sorry if it feels like we're ignoring you, that isn't our intention. The AML team is working through your case as we speak and will only need time and your cooperation. Please stay in touch with them in case they have additional questions or requests to some documentation. We wouldn'twant to have this case dragged any longer than you would and appreciate the patience in the meantime.

As I said, they asked me to provide the number on the changelly kyc It belongs to me.

i have explain the number has been inactive for four years. that document I cant possibly have because the phone number has expired.

after I answered, aml said won't assist me until I have the document stating the mobile number. then I asked if there was another resolution.
i emailed them 3days ago, and still no response

its so strange if someone with verified status, reject withdrawal because lost phone number.

Angga, we will ask the Compliance team to review your case once again and get back to you as soon as possible.

No one in this world losing his money just because can't provide inactive number phone!

Angga, the team has provided you with the necessary information on how to get it resolved. Hope for your cooperation.

Are you joking? this is email i received 5 mins ago before i post here
come on. there is no complex situation, the money is from me doc i have all provided long time ago
dont try steal user money
Dear Customer,

Your case is currently under review, and we understand that waiting can be frustrating. Unfortunately, this process can sometimes take longer than expected, depending on the complexity of the situation. Please rest assured that our team is working diligently to complete the review as quickly as possible. We will notify you immediately when there are any updates or if we require additional information from you.

-----
***
AML Compliance Department,
Changelly PRO.

I’ve had enough of your excuses regarding under reviews and everything else used to delay my withdrawals
dont think my funds have only been held for a month, it has been 5 years, and I have ask with changelly every single day

resolve my case immediately, and I will remove all negative reports you and close this case.

Angga, we are sorry about the time it is taking. Please remain reachable while the investigation is ongoing so we can contact you if needed.

5 years investigating? what are u doing everyday.

Changelly really *** from me
i dont have any chance

all is legal and i never get any warn from everywhere
but changelly holds my funds whre i get from debt to buy vlx coin 5 years ago
bankcorrupt now. i really cry why u did to me everyday i email changelly but u really want my family money.

Whyy 5 years still no enough!

Dear Customer,

Please carefully review our previous responses all required information have already been outlined there.

Regards,
Sandy,
AML Compliance Department,
Changelly.com

This *** really unbelievable

they didnt send me any message, when i ask what are they want, they no even give single reply me
i ask 5 times and they no reply me

what is unbelivable act just wants my famlily money.

No chance to get back money from horror exchange

i have report, documentation all to ic3 gov.

Dear Customer,

We have already addressed your questions in multiple previous responses sent to your account email.
Please refer to those emails, as they contain all relevant information regarding your case.
At this stage, there are no additional updates available.

Regards,
***,
AML Compliance Department,
***

You're just asking me to guess what document you're requesting? This is very strange. When I asked you what document you needed, you didn't answer.
how is so bad 5 year case no resolve but u like.ignoring me.

Angga, sorry if it sounded rude, that wasn't our intention. To be fair though, you do know what's being requested of you and you yourself specified it numerous time. You came for verification with an email address that isn't connected to your account, and the phone number that you can't prove either. We understand that it may not be easy, but please understand us as well, our goal is to ensure that the account being handled by its rightful owner. Please start with the phone and email confirmation, so that the team can move onwards and help you regain access.

I email you many times from my primary registered email (yeeho****@gmail.com) the number phone i said many times that 4 years inactive.

what did you asking actually? i dont have any clearly requirement what you asking on my email! the last email i received is 17 april and you said under review after i explain about the relevant number.

So obviously! i sent you a registered email and replied to you via that email.
the phone number you asked about is no longer usable because it expired four years ago.

now, I have verified with my id, sent you the wallet for sending and withdrawing funds, and sent you the source of funds.
u requested a skype video call four years ago, and we already did that.

really strange that you are asking for another document after asking me to wait? you no even answer at all.
just tell me u want my money? are u have spend all my money?

Aml said there would be a new email notification if there were any new update, they said that 8 days ago as last email i received.

but u you said they asked me for another document. you really are unbeliveable, sick arrogant person.

Angga, we get your frustration and we understand your urge to have the access regained, we really do. But please understand us as well – despite sharing the brand name, Changelly and Changelly PRO are entirely different projects. That means different AML protocols, different Terms of Service, different teams, different access, and pretty much different everything.

We want to help, but in your case, we can only share your concerns with them and share what we hear back with you. That's why really advise you to stay in touch with the Changelly PRO compliance department and follow their requests. It's the fastest way to get your case resolved, and frankly, the only way.

Lastly, we've also noticed that you went out of your way to break rules of several social media platforms, and had your Reddit and Telegram accounts banned, and TrustPilot reviews removed. Please don't go spamming or insulting people around the socials, it really doesn't help. It's an AML case and only the Changelly PRO AML department can help you. Continuing your "attack on all fronts" will only delay the investigation and get you into trouble with other platforms. We can't stress this enough and hope you understand – we wan't to help you, but please do things the right way. You're asking the wrong team.

I am still able to access my account, i have set 2fa and email, and i still able to trade.
but u frozen my funds!

You're trying to *** my money.
No exchange would hold a user's funds without a clear reason, especially since they've been held for five years without any urging on your part.
It's clear that I registered on changelly to buy and withdraw vlx coins but you are trying to *** from me
And now you feel entitled to take my money because I can't prove my phone number,? which has been dead for four years.

What's the point prove my ID and all the other documentation if you're deliberately trying to trap my money?

What's even more frightening is that I've been contacting you all this time, and it's as if you expect me to forget about my money?

i will definitely report the fraud you've committed against me. It's clear and once again, you divert the focus of the conversation
your platform is the problem.
especially changelly made fake good review everyday to manipulation.

I have extensive documentation and evidence

i have contacted both [email protected] and [email protected], and their responses are inconsiste, often replying under the names of both changelly pro aml.
i have documented every single interaction.
stop acting irresponsibly and attempting to deceive me by claiming that changelly and changelly pro are separate, unrelated entities
that is merely an excuse to prevent me from filing a formal complaint.

Angga, we’re really sorry for the inconvenience this situation may be causing. At the moment, the best we can do is stay closely in touch with the relevant team and keep you updated. As security is very important to us, we kindly ask for your understanding and cooperation.

Been 9 days since ive heard last email for waiting from aml in my email
when i ask, there's no response. if i let this go on, it could last for years

will report this fraud every day, everywhere. you are completely indifferent, deliberately taking my funds under the guise of security

you are trully organized criminal.

Angga, we understand how frustrating this situation can be. At this stage, we don’t have enough evidence to support your claim, but please rest assured that we are carefully reviewing the case and always prioritize security in our investigations.

Even if it takes 20 years i will *** like you.

Angga, we kindly ask to keep the conversation respectful. We’re doing our best to resolve this as quickly as possible and would really appreciate keeping things constructive.

Changelly, i kindly ask to keep the respectful user, u really wasting my time. i never heard ever frozen fund 5 years but u still reviewing, reviewing, reviewing everr!

Angga, we remain committed to communicating with you, as we genuinely want to help resolve this case. We appreciate your understanding.

Omg i wont lost my money. that was my kids money i contact you 4 years everyday but u keep ignoring me to withdraw my money / u can send money to address first my withdraw on 2021 there. u cant hold years by years my funds

i said you! send all my fund on my first withdrawal address at 2021 or you unfrozen for withdrawal

u really ignoring me.

Angga, we’ll be happy to proceed with the resolution once your documents have been verified. Please stay in touch with us in the meantime.

Which document u check? i given changelly 4 years ago and my status are verified also!

you can't hold my hostage any longer!

Hi, Angga! We understand that you're in contact with the Changelly PRO AML team for some time now, however, there are some inconsistencies in your data.

Here are some key points we want you to address (in your conversation with the PRO team, of course, not here):
The account was initially in ownership of another person (there is KYC of another person on the account)
That person used the ye*****[email protected] email address and the +63********45
You've used several different email addresses, and tried to verify 2 different phone numbers, confusing the AML team altogether

Now, that you've regained access to that email address, to keep things clearer from here on out, please keep your conversation with the AML team ONLY through that email address. As it's connected to the PRO account in question, all other emails will be marked as unrelated.

Furthermore, please prove ownership of the mentioned phone number as it too is connected to the PRO account in question. This will eliminate all confusion in who owns the account. If this data data doesn't actually belong to you, please have the account owner communicate with the PRO team directly to avoid any misunderstanding, it's very important!

Lastly, you've sent forged/edited documents for SoF purposes. That is not beneficial to you proving your funds ownership. Please present the AML team with valid, unedited SoF as per the Changelly PRO terms of service and AML policy. You cannot proceed through the case without it.

We strongly believe that if you're the real owner of this account and the funds, you will value the PRO team's attempt to protect the funds from an unauthorized person. Once you've completed the full-scale verification, they'll be more than happy to approve any withdrawals, but not before. Hope you understand!

Edited sof?
u say my sof are edited?

i can even give you same document from i login and downloaded document and all same!
u are really want my family funds?
what makes u interest of kind?

Its clear. i the only owner and no one else since the beginning has claimed any loss of money or my account than me

u just keep making excuses, and ive even told you many times that the phone number is inactive. you cant take my family's money for some weird reason

also i keep waiting new update on my email but there is no update or new require document from last email 12 days ago!

No update, no reply email even from my registered mail, no resolution, interest to spend my family funds. you are so strange human.

Angga, to move forward with your case, the AML team requires genuine, unmodified proof of your Source of Funds - without this, we’re unable to proceed. Once the comprehensive verification is successfully completed, the team will be ready to process and approve your withdrawal requests.

Send email yesterday asking what did you mean sof from my primary register email on changelly but no reply, no even clearly which document you wants. i am here never edit any document, but if you wants me resend my new sof, i will do. and please reply or tell clearly which document should i send

dont ignoring me. you sould take responsibility cuz wasting my time, and holding my funds.

Changelly, i want to send you source of fund or any document you want
but please reply me and tell me on my email, when i ask from my primary mail you dont even reply me.

how i can know clearly if you dont let me know which document you ask as sof.

I ask for your cooperation, I am here to take my rights which you have taken by force for 5 years.

I email ask doc which you mean about sof, but no reply
seems u have spend my family money.

Angga, we asked the AML team to get back to you at the earliest convenience. We apologize for any delays in the communication with them.

Angga, the AML team is asking you to contact them one more time.

They are asking me proof of mobile number owner, is that mean sof?
1 month ago i was said the number phone was inactive 4 years ago.

You know I haven't used that phone number for the past 4 years, and you deliberately took my money that I've been fighting for for years because I can't prove ownership of the phone number that hasn't been active for a long time.

Angga, we are sorry but for security reasons we cannot really know the details of the case. For any clarifications, we kindly ask you to reach out to the AML team.

Hello, Fred! Thank you for your feedback. We will keep providing smooth exchanges as long as we’re out there ?

Jillian, thanks a lot for the positive feedback, it really means the world to us!

Hello Tomas! Thank you for your feedback. We will keep providing smooth exchanges as long as we’re out there.

Hi there, and thanks for reaching out!
We didn't fully understand you, but it doesn't look like your review is about Changelly at all. Is there something we can help you or is there some Changelly transaction we should look into?

Carl, thank you so much for the positive review!

Keeping our interface smooth and easy to use is one of our top priorities, and we appreciate you noticing it. We'll keep up the good work while you enjoy our services :)

Have a good one!

Hi Jilasa!
Thanks for taking the time to review our services, it means a lot to us! Keep using Changelly, and more importantly, enjoy! ;)

Hi there, Santori!
We're happy to have made your crypto days easier and appreciate the positive review, thank you! Keep using Changelly, and more importantly, enjoy! <3

Hello, Lannie, and thank you for taking the time to rate us! We’re glad that you found your big moment with us.

Thanks a lot, Andrea! For both the trust and the positive review. We're happy to see you enjoying our services and will keep up the good work for as long as we're out there. Enjoy!

Hi there, Aline!
Thanks for the positive review, it means a lot to us! We're happy to have made your crypto days easier and don't plan on stopping anytime soon. Enjoy!

Hi, Edward, and thank you for the positive review!
We're hapy to have made your crypto days easier and will always be here if you need help or advise. Cheers!

Hi there, and thanks for the positive review!
We're happy to see you enjoying our services and wish you a great day. Cheers!

Joe, thank you so much for the positive review!

Keeping our interface smooth and easy to use is one of our top priorities, and we appreciate you noticing it. We'll keep up the good work while you enjoy our services. :)

Have a good one!

Hello Syril!
We appreciate you taking the time to leave this review and wish you a great day ahead!

Hi there, and thank you for taking the time to review us. We appreciate your feedback and wish you a great day ahead!

Hello Gauri,
Our AML Compliance team is reviewing the information provided and will get back to you with an update as soon as possible. We hope for your patience and understanding!

As soon as possible == 1 days, 2 days, 60 days, 1 year, 100 years?
I have responded with 20+ similar emails.

After checking the information provided, our AML Compliance team reported that the funds were obtained illegally, and there is an appeal from representatives of the injured party. For now, further investigation is ongoing, and we kindly ask for your patience.

Good excuse to steal money in the name of AML. I have submitted live video recording of my trading account. No wonder how everyone has same compliant in the past few months. definitely changelly is trying to steal as much as possible before they EXIT ***.

Expect a lawsuit very soon.

Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk.

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.

Changelly — óæå ïî÷òè ãîä óäåðæèâàþò ìîè ñðåäñòâà áåç îáúÿñíåíèé

18 àâãóñòà 2024 ãîäà ÿ ïðîâ¸ë îáìåí ÷åðåç Changelly.  ðàìêàõ AML-ïðîâåðêè ïðåäîñòàâèë âñå çàïðîøåííûå äàííûå:

— ïðîø¸ë âåðèôèêàöèþ ÷åðåç SumSub,
— îòïðàâèë ID çàÿâêè è òðàíçàêöèè,
— çàïèñàë âèäåî ñ àêêàóíòîì, îòêóäà áûëè ïîëó÷åíû ñðåäñòâà,
— ïîäòâåðäèë ïðîèñõîæäåíèå ñðåäñòâ.

Ñ òåõ ïîð ïðîø¸ë ïî÷òè ãîä.

Âñå ìîè îáðàùåíèÿ ïîëó÷àþò îäèí è òîò æå îòâåò: «âàø ñëó÷àé íàõîäèòñÿ íà ðàññìîòðåíèè». Çà ýòî âðåìÿ íå ïîñòóïèëî íè îäíîãî äîïîëíèòåëüíîãî çàïðîñà èëè îáúÿñíåíèÿ ïðè÷èí òàêîé çàäåðæêè. Î÷åâèäíî, ÷òî ýòî çàòÿãèâàíèå ïðîâåðêè áåç îñíîâàíèé.

ß ñ÷èòàþ, ÷òî ìîè ñðåäñòâà óäåðæèâàþòñÿ íåçàêîííî è áåç óâàæèòåëüíîé ïðè÷èíû.
Changelly íå äåìîíñòðèðóåò íè æåëàíèÿ ðåøèòü ñèòóàöèþ, íè ïðîçðà÷íîñòè.

Hello,

We ask you to refrain from self-copying by creating duplicate claims, as this is not welcomed by the monitoring administration.

Please, conduct the dialogue within the framework of the previously created comment. Your new review has been deleted.

Sincerely, administration of the BestChange exchanger monitor.

Dear user,

We want to remind you that duplicate reviews are prohibited on our platform.
We have restored your previous review; the duplicate was deleted. If the situation is repeated, we would be forced to limit your commenting on the monitor's website.

Please lead communication here or contact the Changelly team directly.
We hope for your understanding.

The transaction took place more than a year ago, and I have not received any responses or updates from the exchange.

I have provided all the requested information, but the only question remains — will this ever be resolved?

Changelly has been holding my funds for more than a year.

Despite providing all the requested documents and reaching out multiple times, there has been no progress.
Each time they promise to check as soon as possible, but in reality, they only send formal template replies without any concrete deadlines.

Gauri, we understand your urge to have this case resolved, but we have probable reasons to believe that the funds are connected to some illicit activities, moreover, we have claims of another party claiming to be the victim. With all due respect, we need to conduct the full-scale investigations with certified tools and agencies to establish the real owner of the funds and act accordingly. If you have any other data you haven't yet provided our AML/KYC Compliance department with, please do so at your earliest convenience, otherwise, we can only ask for your patience. Thank you!

I have already provided all requested KYC/SoF documents more than a year ago. Since then, you have not requested anything else from me.

If you truly need additional information, please specify exactly which deposits or transactions you want me to explain. Otherwise, it looks like you are intentionally delaying my case without clear reasons.

Please confirm:

1. Which exact data is still missing?
2. What are the deadlines for completing your review?

I must remind you that holding funds for over a year without resolution or clear requests is unlawful. I am ready to cooperate, but I expect transparency and concrete actions from your side.

For more than two years, my funds have been held without any legal grounds.

During this entire period, I have not been provided with a single official document or request from any competent authority that would justify the retention of my funds. The only basis you refer to is your subjective “assumptions” regarding the alleged illegality of the funds, which have no legal force and cannot serve as a valid justification for withholding them.

In effect, you are unlawfully retaining and controlling my funds.

In light of the above, I hereby demand the immediate return of my funds to the original sending address.

Harron, thanks a lot for the positive feedback, it really means the world to us!

Arseniy, thanks a lot for the positive feedback, it really means the world to us!

Hello Joseph! Thank you for your feedback. We will keep providing smooth exchanges as long as we’re out there.

Hi there, and thanks for the review! We'll keep up the good work as long as we're out there, and wish you the best of swaps in the meantime! ???

Hi there, and thank you for taking the time to review us. We appreciate your feedback and wish you a great day ahead!

Sam, thank you so much for the positive review! Keeping our interface smooth and easy to use is one of our top priorities, and we appreciate you noticing it. We'll keep up the good work while you enjoy our services ? Have a good one!

Hello, Rubie! Thank you for noticing, our smooth interface is our pride indeed. We appreciate your feedback and will keep up the good work as long as we're out there, you can count on it!

Hi there, Anterra!
Thanks for the positive review. Enjoy your stay with Changelly!

Hello Merek K, thank you so much for this amazing review! We're happy to have you here and wish you a wonderful day ahead!

Hi there, and thanks for the positive review!
We're happy to see you enjoying your first time with Changelly and are looking forward to your return. Cheers!

Thanks Andrew!
Means a lot to us.

We'll keep up the good work and wish you the best of swaps in the meantime.

Hi there, Carlos!
Thanks for the positive review, it means a lot to us! We're happy to see you enjoying your time with Changelly and will keep up the good for as long as we're out there.

Hi there, and thanks for the feedback!
We're happy to see you enjoying our app and will always keep up the good work. Have a good one!

Hi there, Dimitriy, and thanks for the positive review!
We're happy to see you enjoying our services and will keep up improving even further. And, in the meantime, enjoy your day!

Sofia, thank you so much for the positive review! Keeping our interface smooth and easy to use is one of our top priorities, and we appreciate you noticing it. We'll keep up the good work while you enjoy our services. :) Have a good one!

Hello there, and thank you for the positive feedback!
We work very hard indeed to keep our interface useful while still easy to handle, and we appreciate you noticing it. We'll be sure to keep up the good work and wish you a great day in the meantime.

Hi there, Andrea, and thank you for such valuable feedback!
We're happy to have made your crypto days overall easier. We'll always keep up the good work. Enjoy your stay with Changelly!

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hi there, Ruslan, and thanks for reaching out!
Your transaction was placed on hold as subject to KYC since it was flagged by the risk-scoring system, and it seems the funds are connected to illicit activities. We take AML very seriously and our AML/KYC compliance department is conducting a full-scale investigation in order to ensure the funds are returned to their rightful owner. If that is in fact you, please cooperate with the investigation. They seem to be awaiting SoF documentation from you as per our Terms of Use and AML/KYC Policy. Please cooperate so we can put this case behind us swiftly. Thank you!

Hello there, Serg, and thank you for the positive feedback!
We work very hard indeed to keep our interface useful while still easy to handle, and we appreciate you noticing it. We'll be sure to keep up the good work and wish you a great day in the meantime.

Hello Inna,
Thank you for taking the time to rate us! We’re glad that you found your big moment with us.

Thanks a lot, Lui! For both the positivity and the 5 stars. We're happy to see you enjoying our platform. Safe rides! ?

Update: I've ordered an AML check at trackintel.net and changelly agreed to proceed to a refund. but I'm still waiting by now, i will update here in case it happens, either way, stay away from this site.

Hello,
Thank you for contacting us. We're sorry to see you're struggling with KYC. It's just that we take AML very seriously to make the crypto world safer for everyone. Please stay in touch with our Compliance department at [email protected] and provide them with all the requested details.

Hi there, and welcome aboard!
Should you ever need help or advice, be sure to check out our FAQ section or reach out to our 24/7 support team. Enjoy your stay with Changelly!

Hi, Gen, and welcome aboard! Should you ever need help or advice, be sure to check out our FAQ section or reach out to our 24/7 support team
Enjoy your stay with Changelly!

Thanks, Jana! It means a lot to us. Enjoy your time with Changelly!

Hi there, and thank you for taking the time to review us. We appreciate your feedback and wish you a great day ahead!

Hello there, Felix, and thank you for the positive feedback! We work very hard indeed to keep our interface useful while still easy to handle, and we appreciate you noticing it. We'll be sure to keep up the good work and wish you a great day in the meantime.

Hello! Thank you for your feedback. We will keep providing smooth exchanges as long as we’re out there :)

Hi there, Lanca, and thanks for the positive review!
We're happy to see you enjoying your time with Changelly. Should any delays or hiccups occur on your journey with us, don't hesitate to reach out to our 24/7 support team at [email protected] or via live chat on the main page. The team's always happy to help! :)