Changelly exchanger
Go to the Changelly site
Information from the exchanger administration
Changelly is a popular cryptocurrency exchange providing the ability to instantly and seamlessly exchange over 150 altcoins at the best market rate or buy BTC, ETH and BCH using a bank card.
Leave feedback about the exchanger
Operating since 2015, Changelly has attracted over 2M users from around the world. Changelly has 2 exchange features: fixed and floating rates. By choosing a floating rate feature, your funds are always converted at the best rate at the moment of your exchange. With fixed exchange rates, you always get what you see despite the market volatility! Changelly reserves the right to apply the AML/KYC procedure to particular users, addresses and particular transactions of crypto assets. By accepting Changelly ToS, users agree to provide their identity documents and proof of the origin of funds when necessary. Should you have any questions about Changelly, please don't hesitate to contact us at [email protected] Other
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Status: | active | Changelly reviews: | 0/248 | |
Exchange rates: | 240 | Advanced Cash TS: | — | |
Reserve: | $2 465 778 | Perfect Money TS: | — | |
Age: | 7 years 2 months | WebMoney BL: | — | |
On BestChange: | 4 years 11 months | MyWOT rating: | 3.0 | |
Country: | ![]() |
Georgia | Forums: | — |
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Use this type of feedback only if get no money from the Changelly exchanger after it is due. When the funds from an exchange or refund operation reach your account, the claim must be dismissed. Make sure that you specify the exchange order number in this case – it will help the Changelly administration solve the problem faster. If you just do not like the service at Changelly and you want to share your opinion – select the Comment feedback type. |
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Avoid that company!
Admin BestChange.com | February 10, 2022, 16:04 |
We request the exchanger's administrator to respond to the user's complaint.
Best regards, BestChange administration.
Admin Changelly | February 11, 2022, 11:28 |
Hi there! That happened because the transaction failed, and failed swaps can only be pushed or refunded with the assistance of the support team. And therefore once you contacted them the situation was resolved. But yes, the rate did indeed change, and our support explicitly asked whether you agree with the rate. Thank you, and if you have any questions please contact the support team
Verwenden Sie diese Website niemals! Sie nehmen Ihr Geld fur sich und geben es nicht zuruck!
Non usare mai questo sito! Prendono i tuoi soldi per se stessi e non li restituiscono!
N'utilisez jamais ce site! Ils prennent votre argent pour eux-memes et ne le rendent pas!
Admin Changelly | February 1, 2022, 13:35 |
It seems like you haven't contacted our team regarding this issue yet. Please write an email to [email protected] Our compliance team would be more than happy to guide you answer all of your questions
i am waiting for 1 week
please give my money back to my eth account
Admin BestChange.com | January 3, 2022, 14:55 |
We request the exchanger's administrator to respond to the user's complaint.
Best regards, BestChange administration.
Admin Changelly | January 10, 2022, 14:06 |
User | January 25, 2022, 10:51 |
Admin Changelly | January 25, 2022, 13:49 |
Thank you
User | January 25, 2022, 14:57 |
i used myetherwallet, not Changelly.com
BestChange, please remove Changelly from the listing
Admin Changelly | January 25, 2022, 18:27 |
User | January 25, 2022, 19:18 |
I want my money back.
Admin Changelly | January 25, 2022, 23:04 |
User | January 26, 2022, 08:33 |
33 days
What is your company name? country? address?
Please make refund and i will never use your service more.
Admin Changelly | January 27, 2022, 13:08 |
User | January 30, 2022, 17:46 |
Return my ETH
Admin Changelly | January 31, 2022, 12:34 |
User | January 31, 2022, 13:19 |
Admin Changelly | February 1, 2022, 13:01 |
User | February 1, 2022, 15:22 |
Please make refund
Admin Changelly | February 2, 2022, 13:07 |
User | February 2, 2022, 13:24 |
Still waiting
40 days
Admin Changelly | February 3, 2022, 17:00 |
User | February 3, 2022, 20:34 |
i used myetherwallet, not Changelly.com
BestChange, please remove Changelly from the listing
Admin Changelly | February 7, 2022, 12:34 |
User | February 7, 2022, 13:40 |
User | February 7, 2022, 13:40 |
Admin Changelly | February 8, 2022, 21:58 |
User | February 9, 2022, 07:21 |
Admin Changelly | February 11, 2022, 11:31 |
I ask the administration of the bestchange site to remove them from the listing.
Admin BestChange.com | November 20, 2021, 13:54 |
We request the exchanger's administrator to respond to the user's complaint.
Best regards, BestChange administration.
Admin Changelly | November 21, 2021, 15:24 |
Hello there! There is high possibility that your funds are connected to fraudulent activity. Also, the documents you provided (both ID's and proof of funds source) are not meeting the requirements. Therefore, we are kindly asking your to provide documents which we requested and in the mean time additional investigation from our end is to be conducted.
Our compliance team wrote you yesterday and we ask you to keep in touch with them.
Thank you
Danil | November 21, 2021, 17:15 |
Admin Changelly | November 23, 2021, 11:46 |
We were talking about other documents as well. They all should meet the requirements, please address the questions regarding your particular case to the security team. Thank you
Danil | November 23, 2021, 13:18 |
Admin Changelly | November 23, 2021, 16:41 |
The document you sent only shows a portion of the monies you received to the transaction's sender's address. Additionally, because ONLY the fund's owner is allowed to go through KYC, there are extra inquiries on the papers given.
Danil | December 8, 2021, 22:56 |
Admin Changelly | December 14, 2021, 15:58 |
Danil | December 14, 2021, 23:34 |
Admin Changelly | December 16, 2021, 18:35 |
Danil | December 17, 2021, 02:20 |
Danil | December 26, 2021, 01:16 |
Danil | January 2, 2022, 23:07 |
@Bestchange
Admin Changelly | January 10, 2022, 14:03 |
Danil | January 10, 2022, 20:05 |
Admin BestChange.com | October 11, 2021, 07:32 |
We request the exchanger's administrator to respond to the user's complaint.
Best regards, BestChange administration.
Joe | October 11, 2021, 10:32 |
don’t want to send them documents. I don't trust them. I require a refund.
Admin Changelly | October 11, 2021, 14:48 |
We would like to note, that even while proceeding with the transaction you click the box, which clearly states "I agree with Terms of Use, Privacy Policy and AML/KYC"
Everybody checks the box before proceeding with the swap, so did you. And therefore we highly urge you to send all the required documents. KYC procedure is an important part of pur policy aimed to tackle problem with money laundering and scam activity in a crypto sphere.
Thank you and hope for your understanding
Joe | October 11, 2021, 15:56 |
Admin Changelly | October 11, 2021, 18:21 |
Joe | October 11, 2021, 20:41 |
Show the laws that you rely on. I think that there can be a dialogue with you only through this platform. When communicating via email, you have template messages.
In your AML/KYC: "If there is any reasonable doubt that any information provided by User is wrong, untruthful, outdated or incomplete, Changelly service has the right to send User a notice to demand corrections or terminate all of the Services to the User".
I will not pass any checks with you. You are deceiving people. There are many posts on reddit from people you cheated for a lot of money. Stop providing me services and return the money. I ask the administration of this site to influence the policy of an unscrupulous exchanger.
Thanks!
Admin Changelly | October 12, 2021, 13:29 |
Thank you
Joe | October 12, 2021, 14:53 |
Admin Changelly | October 12, 2021, 15:38 |
Joe | October 12, 2021, 15:53 |
Admin Changelly | October 13, 2021, 14:18 |
Admin Changelly | March 15, 2021, 19:40 |
We are sorry, that you encountered this kind of problem. We need to be sure, that this problem isn`t serious.
Sincerely yours, Changelly
Admin Changelly | March 1, 2021, 13:54 |
We apologize for your experience with our exchange. Could you please tell us more about it? Also, please specify your transaction ID so that we could look into your matter.
Admin Changelly | February 27, 2021, 21:33 |
We're sorry for the inconvenience caused. Due to the hype around Cardano, we and our exchanging partners are experiencing some delays in executing ADA transactions. Our team is currently working on the issue in order to speed up the process. Do not worry all the funds will be delivered to you as soon as possible.
Lordman | February 27, 2021, 21:42 |
Lordman | February 27, 2021, 21:43 |
Lordman | February 28, 2021, 10:32 |
Lordman | February 28, 2021, 15:38 |
Admin Changelly | March 1, 2021, 13:53 |
It's not about the ADA network. As we mentioned above, our exchanging partners and we were experiencing delays in executing ADA. We're sorry about your experience again. Your transaction should be finished now.
Lordman | March 2, 2021, 11:35 |
Admin Changelly | March 3, 2021, 12:44 |
It seems that you didn't consider the network fee, which is for ADA is 1.96021. Also, the crypto market is highly volatile, so you received slightly less than the estimated amount.
Lordman | March 4, 2021, 13:48 |
Admin Changelly | March 11, 2021, 18:42 |
There were issues on the exchanging partners side because of hype, which caused delays in executing ADA
Admin Changelly | December 29, 2020, 21:12 |
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at [email protected] if you have any questions.
No phone, no addresses, no business licence, nothing...
Trying to steal my BTC hiding behind KYC procedure.
You think I violate your terms and policies? No problem, let's take our case to the Court.
You hold my money, because you think I'm a drug dealer willing to launder the money? No problem, let's contact Competent Authorities, take legal action.
But you have no right to take my money and didn't take legal action. My lawyer has already tried to contact your "legal department", but was also ignored.
All my email to the "legal department" ignored, all my questions ignored. All email and requests from my lawyer ignored.
Admin Changelly | December 28, 2020, 12:29 |
We are sorry that this situation is causing you stress and anxiety.
Your transaction has been put on hold due to KYC check.
Our service abides by the law; therefore, we do our best to ensure that no illegal funds go through our platform to mitigate risks of money laundering. We implemented the AML/KYC procedure to protect customers, and it is only applied to transactions flagged by our risk scoring system. This procedure allows us to confirm that you are a law-abiding individual or corporation.
Please note that before going through with their transaction, each user has to agree to our Terms of Use, which have a section dedicated to our KYC/AML policy. It is a requirement for the exchange to be carried out.
According to our security team, you still haven't provided all the necessary documents. Unfortunately, we won't be able to assist you until you provide all documents needed. You still can re-upload the documents in your account.
Keep it up guys!
Admin Changelly | December 28, 2020, 12:29 |
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at [email protected] if you have any questions.
Admin Changelly | December 15, 2020, 19:41 |
Our service abides by the law, therefore we do our best to ensure that no illegal funds go through our platform to mitigate risks of money laundering. We implemented the AML/KYC procedure to protect customers, and it is only applied to transactions flagged by our risk scoring system. This procedure allows us to confirm that you are a law-abiding individual or corporation.
Please note that before going through with their transaction, each user has to agree to our Terms of Use, which have a section dedicated to our KYC/AML policy. It is a requirement for the exchange to be carried out.
Once you complete the verification, the funds will be returned to you at the rate you confirmed when initiating the transaction. You will also be whitelisted and won’t have to go through the whole process again.
Admin Changelly | December 18, 2020, 08:47 |
Since you agreed with our terms, you must provide the docs when necessary.
Unfortunately, we won't be able to assist you until you provide the necessary docs to us.
Admin Changelly | December 10, 2020, 18:03 |
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at [email protected] if you have any questions.
Admin Changelly | December 9, 2020, 23:17 |
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at [email protected] if you have any questions.
Admin Changelly | December 8, 2020, 12:59 |
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at [email protected] if you have any questions.
Admin Changelly | December 4, 2020, 13:35 |
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at [email protected] if you have any questions.
Admin Changelly | November 30, 2020, 18:51 |
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at [email protected] if you have any questions.
Admin Changelly | November 30, 2020, 17:07 |
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at [email protected] if you have any questions.
Admin Changelly | November 30, 2020, 16:33 |
We're sorry to hear about your transaction.
Our service abides by the law, therefore we do our best to ensure that no illegal funds go through our platform to mitigate risks of money laundering. We implemented the AML/KYC procedure to protect customers, and it is only applied to transactions flagged by our risk scoring system. This procedure allows us to confirm that you are a law-abiding individual or corporation. Generally, this procedure is implemented for 0,01% of all transactions on Changelly.
Since you agreed with our terms, you must provide the docs when necessary. Unfortunately, we won't be able to assist you until you provide the necessary docs to us.
Kindly note that KYC isn’t applied out of the blue. We strive to protect our users from fraudulent and scam activities in the crypto space, so we have a risk scoring system that is able to spot suspicious activity. If a transaction is flagged by the system, it is put on hold and the user is asked to pass the AML & KYC verification. We know it can be stressful and irritating, but please understand that KYC is one of the best measures available to combat fraud. It is also widely used by other crypto services.
Admin Changelly | November 25, 2020, 19:02 |
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at [email protected] if you have any questions.
Admin Changelly | November 25, 2020, 13:10 |
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at [email protected] if you have any questions.
Admin Changelly | November 20, 2020, 18:53 |
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at [email protected] if you have any questions.
Admin Changelly | November 20, 2020, 11:51 |
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at [email protected] if you have any questions.
Admin Changelly | November 19, 2020, 13:15 |
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at [email protected] if you have any questions.
Admin Changelly | November 16, 2020, 17:18 |
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at [email protected] if you have any questions.
but it have not an office, an company, etc. i must send photo my IT to froud mans
i want not exchange with u, return crypto to my wallet
User | November 13, 2020, 13:50 |
please, help me return my money from this scan exchanger!
i want not make exchange, i want only return my money
Admin Changelly | November 13, 2020, 15:33 |
We are sorry that this situation is causing you stress and anxiety.
Your transaction has been put on hold due to KYC check.
Our service abides by the law; therefore we do our best to ensure that no illegal funds go through our platform to mitigate risks of money laundering. We implemented the AML/KYC procedure to protect customers, and it is only applied to transactions flagged by our risk scoring system. This procedure allows us to confirm that you are a law-abiding individual or corporation.
Please note that before going through with their transaction, each user has to agree to our Terms of Use, which have a section dedicated to our KYC/AML policy. It is a requirement for the exchange to be carried out.
Please contact our security team for further assistance via their [email protected] mail.
User | November 13, 2020, 19:55 |
i want not exchange with your scam exchanger.
return money to my wallet & close trade
your aml&kyc only in exchange, in my situation i want not exchange with u
User | November 13, 2020, 19:58 |
this exchanger are scam, they not answer on my mails & want not return my money
help me plz
Admin Changelly | November 16, 2020, 13:56 |
User | November 21, 2020, 13:07 |
claim updated.
money i not get
i send new mail to u
Admin Changelly | November 23, 2020, 15:32 |
Admin Changelly | November 16, 2020, 17:17 |
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at [email protected] if you have any questions.
Check the history bad reviews of this website in 2017 2018 2019 !!!
This website is a!!!
Google this website , you will know this website a lot of people !!!
[adminstration of monitoring has deleted offensive words]
Admin Changelly | November 12, 2020, 23:52 |
We're sorry to hear about what happened with your transaction. Could you please specify your transaction ID so we could check the matter and help you out?
Admin Changelly | November 11, 2020, 13:07 |
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at [email protected] if you have any questions.
Admin Changelly | November 9, 2020, 12:02 |
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at [email protected] if you have any questions.
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