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changelly.com exchanger website screenshot

Changelly exchanger

Other
Status: active Changelly reviews: 0/248
Exchange rates: 272 Advanced Cash TS:
Reserve: $6 946 399 Perfect Money TS:
Age: 6 years WebMoney BL:
On BestChange: 3 years 8 months MyWOT rating: 3.0
Country: Italy Forums:
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Use this type of feedback only if get no money from the Changelly exchanger after it is due. When the funds from an exchange or refund operation reach your account, the claim must be dismissed.

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If you just do not like the service at Changelly and you want to share your opinion – select the Comment feedback type.

 
Add a comment:
Changelly not rec 37.120.156.* (March 11, 2021 | 22:25)
I did a token exchange, the rate was excellent. I exchanged tokens for a friend - at his request. Let's send them tokens, they have requested KYC! For two months they made me brains, in the end they just sent the documents to a friend - who just asked to exchange tokens. As a result, they were verified, but they simply ignore and say nothing! I do not advise working with this exchanger, scam for a huge amount!
Expand (1)
Admin Changelly (March 15, 2021 | 19:40)
Hello, Changelly not rec!
We are sorry, that you encountered this kind of problem. We need to be sure, that this problem isn`t serious.
Sincerely yours, Changelly
Claim cancelled
3
CommentRemove
Robin 83.240.62.* (February 28, 2021 | 15:34)
SCAM!!! Never use this company. They steal money, lying on chat, blocking you on chat.
Expand (1)
Admin Changelly (March 1, 2021 | 13:54)
Hello, Robin!
We apologize for your experience with our exchange. Could you please tell us more about it? Also, please specify your transaction ID so that we could look into your matter.
Claim cancelled
3
CommentRemove
Lordman 83.240.62.* (February 27, 2021 | 16:40)
Be carefull. I change LTC to 700 ADA. They have my LTC over 2 hours! They stole my 5.88 LTC!!!
Expand (10)
Admin Changelly (February 27, 2021 | 21:33)
Hello, Lordman!
We're sorry for the inconvenience caused. Due to the hype around Cardano, we and our exchanging partners are experiencing some delays in executing ADA transactions. Our team is currently working on the issue in order to speed up the process. Do not worry all the funds will be delivered to you as soon as possible.
Claim cancelled
Lordman (February 27, 2021 | 21:42)
ADA networks works fine. You still type bullshit and lie. Give back my LTC if you cannot send ADA!!!
Claim renewed
Lordman (February 27, 2021 | 21:43)
7 hours they hold my LTC and type lies!!! They dont want give back money. Be aware this scammers!
Lordman (February 28, 2021 | 10:32)
20 hours they hold my LTC. Still lie on chat. SCAM!!!
Lordman (February 28, 2021 | 15:38)
25 hours!! Still lying on chat, blocking me on chat.
Admin Changelly (March 1, 2021 | 13:53)
Lordman,
It's not about the ADA network. As we mentioned above, our exchanging partners and we were experiencing delays in executing ADA. We're sorry about your experience again. Your transaction should be finished now.
Claim cancelled
Lordman (March 2, 2021 | 11:35)
You are fucking cheater! You hold my LTC over 24 hour. Rate LTC/ADA go higher so I lost money!! Neer use this company! They refused pay lost!
Claim renewed
Admin Changelly (March 3, 2021 | 12:44)
Lordman,
It seems that you didn't consider the network fee, which is for ADA is 1.96021. Also, the crypto market is highly volatile, so you received slightly less than the estimated amount.
Claim cancelled
Lordman (March 4, 2021 | 13:48)
STOP saying bullshit!! You hold LTC over 24 hours!!! And you refused paid rate difference. Cheaters!
Claim renewed
Admin Changelly (March 11, 2021 | 18:42)
Lordman,
There were issues on the exchanging partners side because of hype, which caused delays in executing ADA
Claim cancelled
3
CommentRemove
Mari 37.113.172.* (December 29, 2020 | 16:11)
The exchange was speedy. I enjoyed the service.
Expand (1)
Admin Changelly (December 29, 2020 | 21:12)
Hello, Mari!

Thanks for your review! Please recommend our app to your friends, and dont hesitate to shoot us a note at support@changelly.com if you have any questions.
0
CommentRemove
Dariusz 109.163.233.* (December 28, 2020 | 10:25)
Fake company exist just on the internet.
No phone, no addresses, no business licence, nothing...
Trying to steal my BTC hiding behind KYC procedure.
You think I violate your terms and policies? No problem, let's take our case to the Court.
You hold my money, because you think I'm a drug dealer willing to launder the money? No problem, let's contact Competent Authorities, take legal action.
But you have no right to take my money and didn't take legal action. My lawyer has already tried to contact your "legal department", but was also ignored.
All my email to the "legal department" ignored, all my questions ignored. All email and requests from my lawyer ignored.
Expand (1)
Admin Changelly (December 28, 2020 | 12:29)
Hello, Dariusz!
We are sorry that this situation is causing you stress and anxiety.

Your transaction has been put on hold due to KYC check.
Our service abides by the law; therefore, we do our best to ensure that no illegal funds go through our platform to mitigate risks of money laundering. We implemented the AML/KYC procedure to protect customers, and it is only applied to transactions flagged by our risk scoring system. This procedure allows us to confirm that you are a law-abiding individual or corporation.
Please note that before going through with their transaction, each user has to agree to our Terms of Use, which have a section dedicated to our KYC/AML policy. It is a requirement for the exchange to be carried out.

According to our security team, you still haven't provided all the necessary documents. Unfortunately, we won't be able to assist you until you provide all documents needed. You still can re-upload the documents in your account.
Claim cancelled
3
CommentRemove
User 185.54.228.* (December 25, 2020 | 17:42)
Highly appreciate the support team which is always there ready to help!
Keep it up guys!
Expand (1)
Admin Changelly (December 28, 2020 | 12:29)
Hello, dear customer!
Thanks for your review! Please recommend our app to your friends, and dont hesitate to shoot us a note at support@changelly.com if you have any questions.
0
CommentRemove
Nancy 23.226.134.* (December 15, 2020 | 17:42)
When making a deal, they ask for your documents! They are scammers who collect a database of documents and do not want to return my money! I refuse to cooperate with him and do not want to make exchanges on their resource! Return my money! Deceivers!
Expand (2)
Admin Changelly (December 15, 2020 | 19:41)
Hello, Nancy!

Our service abides by the law, therefore we do our best to ensure that no illegal funds go through our platform to mitigate risks of money laundering. We implemented the AML/KYC procedure to protect customers, and it is only applied to transactions flagged by our risk scoring system. This procedure allows us to confirm that you are a law-abiding individual or corporation.

Please note that before going through with their transaction, each user has to agree to our Terms of Use, which have a section dedicated to our KYC/AML policy. It is a requirement for the exchange to be carried out.

Once you complete the verification, the funds will be returned to you at the rate you confirmed when initiating the transaction. You will also be whitelisted and wont have to go through the whole process again.
Admin Changelly (December 18, 2020 | 08:47)
Nancy,
Since you agreed with our terms, you must provide the docs when necessary.
Unfortunately, we won't be able to assist you until you provide the necessary docs to us.
Claim cancelled
3
CommentRemove
User 84.17.46.* (December 10, 2020 | 15:23)
Works great! Haven't had any problems so far.
Expand (1)
Admin Changelly (December 10, 2020 | 18:03)
Hello, dear customer!
Thanks for your review! Please recommend our app to your friends, and dont hesitate to shoot us a note at support@changelly.com if you have any questions.
0
CommentRemove
Abby 5.62.63.* (December 9, 2020 | 17:23)
This service is just on top. I was really impressed with the speed of my transaction!
Expand (1)
Admin Changelly (December 9, 2020 | 23:17)
Hello, Abby!
Thanks for your review! Please recommend our app to your friends, and dont hesitate to shoot us a note at support@changelly.com if you have any questions.
0
CommentRemove
Bob K. 91.221.67.* (December 7, 2020 | 21:28)
Great one. I really like the speed of the transactions and the convenience of the platform. Suitable even for very beginners.
Expand (1)
Admin Changelly (December 8, 2020 | 12:59)
Hello, Bob K.!
Thanks for your review! Please recommend our app to your friends, and dont hesitate to shoot us a note at support@changelly.com if you have any questions.
0
CommentRemove
Ed 5.62.51.* (December 3, 2020 | 15:35)
Very reasonable rates and the easy navigation
Expand (1)
Admin Changelly (December 4, 2020 | 13:35)
Hello, Ed!
Thanks for your review! Please recommend our app to your friends, and dont hesitate to shoot us a note at support@changelly.com if you have any questions.
0
CommentRemove
DrD 84.17.46.* (November 30, 2020 | 18:12)
This service is perfect for fast swaps with no need to go through a complicated exchange platforms registration process. I also like the very responsive customer support.
Expand (1)
Admin Changelly (November 30, 2020 | 18:51)
Hello, DrD!
Thanks for your review! Please recommend our app to your friends, and dont hesitate to shoot us a note at support@changelly.com if you have any questions.
0
CommentRemove
Birdman 5.62.60.* (November 30, 2020 | 16:56)
I don't get how people manage to have problems with this exchange. It's very easy to use, and I've been using it for a while and still haven't faced any problems.
Expand (1)
Admin Changelly (November 30, 2020 | 17:07)
Hello, Birdman!
Thanks for your review! Please recommend our app to your friends, and dont hesitate to shoot us a note at support@changelly.com if you have any questions.
0
CommentRemove
Sallie Bonds 45.135.187.* (November 30, 2020 | 15:59)
This company is trying to steal my money hiding behind KYC procedure, they wont exchange the coins nor refund. This is pure money fraud
Expand (1)
Admin Changelly (November 30, 2020 | 16:33)
Hello, Sallie Bonds!
We're sorry to hear about your transaction.

Our service abides by the law, therefore we do our best to ensure that no illegal funds go through our platform to mitigate risks of money laundering. We implemented the AML/KYC procedure to protect customers, and it is only applied to transactions flagged by our risk scoring system. This procedure allows us to confirm that you are a law-abiding individual or corporation. Generally, this procedure is implemented for 0,01% of all transactions on Changelly.
Since you agreed with our terms, you must provide the docs when necessary. Unfortunately, we won't be able to assist you until you provide the necessary docs to us.

Kindly note that KYC isnt applied out of the blue. We strive to protect our users from fraudulent and scam activities in the crypto space, so we have a risk scoring system that is able to spot suspicious activity. If a transaction is flagged by the system, it is put on hold and the user is asked to pass the AML & KYC verification. We know it can be stressful and irritating, but please understand that KYC is one of the best measures available to combat fraud. It is also widely used by other crypto services.
Claim cancelled
3
CommentRemove
Max 107.172.86.* (November 25, 2020 | 23:54)
!
, , - , , .
, . - , .
, , . ,
Expand (1)
Admin Changelly (November 26, 2020 | 17:40)
Hello, Max!
We are sorry that this situation is causing you stress and anxiety. Could you please specify your transaction ID so we could check your matter?
Claim cancelled
3
CommentRemove
Customer 5.62.61.* (November 25, 2020 | 14:26)
It wasn't easy to find an exchange that would have such a great diversity of the coins. Changelly turned out to be just such an exchange. BTW, its very comfortable to communicate with support if you have questions. Like it.
Expand (1)
Admin Changelly (November 25, 2020 | 19:02)
Hello, Customer!
Thanks for your review! Please recommend our app to your friends, and dont hesitate to shoot us a note at support@changelly.com if you have any questions.
0
CommentRemove
Ted 196.251.250.* (November 24, 2020 | 18:19)
Super fast, super simple! Keep it up guys, great job!
Expand (1)
Admin Changelly (November 25, 2020 | 13:10)
Hello, Ted!
Thanks for your review! Please recommend our app to your friends, and dont hesitate to shoot us a note at support@changelly.com if you have any questions.
0
CommentRemove
User 172.98.86.* (November 20, 2020 | 17:33)
I'm impressed with the speed of transactions!
Expand (1)
Admin Changelly (November 20, 2020 | 18:53)
Hello, dear customer!
Thanks for your review! Please recommend our app to your friends, and dont hesitate to shoot us a note at support@changelly.com if you have any questions.
0
CommentRemove
Max Max 84.17.46.* (November 19, 2020 | 20:18)
Very simple and practical exchange platform.
Expand (1)
Admin Changelly (November 20, 2020 | 11:51)
Hello, Max Max!
Thanks for your review! Please recommend our app to your friends, and dont hesitate to shoot us a note at support@changelly.com if you have any questions.
0
CommentRemove
Mate 159.242.228.* (November 18, 2020 | 20:26)
I've been using Changelly for several months, and I don't regret that I've chosen this particular exchange for my crypto swaps.
Expand (1)
Admin Changelly (November 19, 2020 | 13:15)
Hello, Mate!
Thanks for your review! Please recommend our app to your friends, and dont hesitate to shoot us a note at support@changelly.com if you have any questions.
0
CommentRemove
Harry 5.62.43.* (November 16, 2020 | 17:01)
Good customer service. The technical support team will certainly answer all your questions and help you deal with any difficulties that stand in the way.
Expand (1)
Admin Changelly (November 16, 2020 | 17:18)
Hello, Harry!
Thanks for your review! Please recommend our app to your friends, and dont hesitate to shoot us a note at support@changelly.com if you have any questions.
0
CommentRemove
User 162.247.74.* (November 12, 2020 | 19:32)
I paid crypto, this exchanger want a photo my ID.
but it have not an office, an company, etc. i must send photo my IT to froud mans
i want not exchange with u, return crypto to my wallet
Expand (7)
User (November 13, 2020 | 13:50)
Dear Administration betschange!
please, help me return my money from this scan exchanger!
i want not make exchange, i want only return my money
Admin Changelly (November 13, 2020 | 15:33)
Hello, dear customer!
We are sorry that this situation is causing you stress and anxiety.

Your transaction has been put on hold due to KYC check.
Our service abides by the law; therefore we do our best to ensure that no illegal funds go through our platform to mitigate risks of money laundering. We implemented the AML/KYC procedure to protect customers, and it is only applied to transactions flagged by our risk scoring system. This procedure allows us to confirm that you are a law-abiding individual or corporation.
Please note that before going through with their transaction, each user has to agree to our Terms of Use, which have a section dedicated to our KYC/AML policy. It is a requirement for the exchange to be carried out.

Please contact our security team for further assistance via their security@changelly.com mail.
Claim cancelled
User (November 13, 2020 | 19:55)
Not close claim
i want not exchange with your scam exchanger.
return money to my wallet & close trade
your aml&kyc only in exchange, in my situation i want not exchange with u
Claim renewed
User (November 13, 2020 | 19:58)
2 administration bestchange
this exchanger are scam, they not answer on my mails & want not return my money
help me plz
Admin Changelly (November 16, 2020 | 13:56)
Unfortunately, according to our security team, we haven't received any mail from you so far. Could you please specify your email which you used to write to us?
Claim cancelled
User (November 21, 2020 | 13:07)
Not forgot about me.
claim updated.
money i not get
i send new mail to u
Claim renewed
Admin Changelly (November 23, 2020 | 15:32)
We are sorry that this situation is causing you stress and anxiety. As you proceed a transaction, it means that you read and accepted our ToS, thus making a commitment to go through the KYC check in order to complete your transaction, if your transaction was determined by our automated risk prevention system as suspicious. Please finish KYC check after the procedure is completed, your transaction will be processed.
Claim cancelled
3
CommentRemove
CryptoLover 159.242.234.* (November 12, 2020 | 15:04)
The support system is on top. I've got some issues during the transaction, but support helped me immediately, and now everything's ok with my transaction.
Expand (1)
Admin Changelly (November 16, 2020 | 17:17)
Hello, CryptoLover!
Thanks for your review! Please recommend our app to your friends, and dont hesitate to shoot us a note at support@changelly.com if you have any questions.
0
CommentRemove
Jack 68.68.32.* (November 12, 2020 | 13:32)
Don't be fooled by the GOOD reviews on this page !!!

Check the history bad reviews of this website in 2017 2018 2019 !!!

This website is a!!!

Google this website , you will know this website a lot of people !!!
[adminstration of monitoring has deleted offensive words]
Expand (1)
Admin Changelly (November 12, 2020 | 23:52)
Hello, Jack!
We're sorry to hear about what happened with your transaction. Could you please specify your transaction ID so we could check the matter and help you out?
Claim cancelled
3
CommentRemove
Huju 84.17.46.* (November 11, 2020 | 00:00)
Never had any issues with this platform, all the transactions went seamlessly!
Expand (1)
Admin Changelly (November 11, 2020 | 13:07)
Hello, Huju!
Thanks for your review! Please recommend our app to your friends, and dont hesitate to shoot us a note at support@changelly.com if you have any questions.
0
CommentRemove
Charlee 5.62.60.* (November 9, 2020 | 11:17)
Fast and efficient! That's what I expect from a good exchange. Thanks.
Expand (1)
Admin Changelly (November 9, 2020 | 12:02)
Hello, Charlee!
Thanks for your review! Please recommend our app to your friends, and dont hesitate to shoot us a note at support@changelly.com if you have any questions.
0
CommentRemove
Timmy 5.62.34.* (November 6, 2020 | 17:20)
I like this service for its very simple interface and great support team
Expand (1)
Admin Changelly (November 9, 2020 | 12:02)
Hello, Timmy!
Thanks for your review! Please recommend our app to your friends, and dont hesitate to shoot us a note at support@changelly.com if you have any questions.
0
CommentRemove
Anonymous3 172.107.246.* (November 6, 2020 | 14:31)
Good job. the site is convenient, I like the option with the fixed exchange rates.
Expand (1)
Admin Changelly (November 6, 2020 | 15:00)
Hello, Anonymous3!
Thanks for your review! Please recommend our app to your friends, and dont hesitate to shoot us a note at support@changelly.com if you have any questions
0
CommentRemove
Kyra M. 92.223.85.* (November 2, 2020 | 18:50)
I've been using this service for quite some time. The service was way more than expected, and the fees are reachable to. Customer care service is superb!
Expand (1)
Admin Changelly (November 3, 2020 | 11:05)
Hello, Kyra M.!
Thanks for your review! Please recommend our app to your friends, and dont hesitate to shoot us a note at support@changelly.com if you have any questions.
0
CommentRemove
Faincesen-Mix 77.234.44.* (October 23, 2020 | 10:37)
Technical support is on top! They can always quickly and clearly answer my request and help in solving problems.
Expand (1)
Admin Changelly (October 26, 2020 | 18:27)
Hello, Faincesen-Mix!
Thanks for your review! Please recommend our app to your friends, and dont hesitate to shoot us a note at support@changelly.com if you have any questions.
0
CommentRemove
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