Changelly exchanger

My funds been freeze over 5 years and still no resolve

they has been blocking my withdrawal since 2021, i used changelly because the only exchanger have vlx coin and nothing illegal actions

its been long time ago, i still get replies same answer. "Your transaction is still under review"

i have been do all step they wants, in 2022 i do verification, takes video verification also use my laptop use skype, provide all source funds, deposit and withdrawal video

now still get same reply, 5 years case still unresolve and they want me to keep waiting.

I made a swap on Changelly for 1.29050959 BTC on 26th July, but it got flagged for AML compliance. They asked me to complete selfie KYC via Sumsub on 18th August, which I submitted. A few weeks later, on 15th September, they requested proof of funds, and I provided it right away.

Since then, it’s been a total headache. I’ve sent over 20 follow-up emails (every 3-4 days), but all I get are generic responses with no real progress or updates.

It’s now 23rd November, and I’m still in the dark about my funds or the status of the swap.

Works well when you just need a quick conversion. It’s not about advanced trading, just a simple tool. I’ve used it a few times and it did exactly what I expected.

November'24 I swapped 93kUSDT for btc. Funds left, btc not arrived.
Kyc/aml done in the beginning of August. I sent step by step very detailed source of funds trail with very clear supporting documents. From IDs to notary docs, to ownership docs, asset sale docs, funds received, funds drawn, crypto purchase, communication with p2p party with address hash, the self custody wallet screens. 132 emails later and we now in December, the swap still not completed nor the usdt returned. All replies are copy paste. No reason or explanation for freeze is given.

Twice throughout this period I was asked for something that was provided back in August. I would explain again and refer back to the original comprehensive emails. We go back and forth then I am reasured they would review and it goes into the same loop of generic replies with no action actually taken.

I lodged a complain — ignored. Reminder of complaint. Ignored.
I have a lawyer that done some ground work but its an additional cost which I have been reluctant to bear up to now, as I had a sliver of hope in this company decency and legitimacy of their actions.

I like that Changelly gives you a clear estimate before you confirm the swap. It helps to understand what you’ll actually receive. The whole process feels transparent enough.

The service seemed quite user-friendly. Everything is laid out step-by-step, so you won't get confused. I performed an exchange in the evening using my phone, and everything went smoothly.

Use this app for a year now! 5+

I don't like complicated services that take a long time to figure out. Everything was crystal clear here. I made the exchange and just waited for the results. I was left with a good impression.

Sometimes I use it when I don't want to go to the exchange. It's simple: enter the information, send it, and wait. Exchanges have been seamless. It's perfectly fine as a backup option.

I made the exchange via my phone, right on the go. The interface was easy to use, even on a small screen. Everything went smoothly, and the funds arrived. For me, this was the main advantage — I didn't have to navigate a bunch of settings.

I’ve tested several crypto swap services and Changelly turned out to be one of the easiest to use. The whole process takes only a few steps and you don’t need to dig through complicated settings.

Sometimes I use Changelly directly from my Ledger wallet. It's convenient because I don't have to transfer funds to and from the exchange. I just make the exchange within the interface and that's it. For quick transactions, this saves a lot of time.

I rarely use crypto exchanges, but recently I needed to exchange LTC for ETH. I found Changelly and tried it. The process was simpler than I expected: just a few steps. After a while, the funds were in my wallet.

Successfully exchanged ETH
Nice service!

I installed the Changelly mobile app recently. The interface is clean and it’s pretty easy to follow the steps. I’ve done two swaps so far and both completed without issues. It’s convenient when you need a quick exchange on the go.

I periodically use Changelly when I need to quickly exchange BTC for altcoins. You simply send crypto and receive the other crypto in your wallet. It's convenient for quick transactions.

A huge number of coins are supported. I needed to exchange a fairly rare token, which was almost completely unavailable on exchanges, but here I easily found a pair and made the exchange.

I like Changelly for its simplicity. It’s easy to use even if you’re not very experienced with crypto. Transactions went through smoothly, which is what I care about most.

I don't use crypto often, so I was looking for a simple exchanger. Changelly turned out to be easy to use, even for me. Everything is done step by step, without unnecessary jargon. The exchange was successful, and I received the money.

I've used Changelly a few times for quick exchanges.
Overall, everything went smoothly: sent, waited, received.
The interface is simple, nothing fancy. The rate isn't the best, but that was clear from the start.
The main thing is no stress or unnecessary steps.

I used Changelly via the Exodus wallet.
The swap failed, but the funds were never refunded.

AML and KYC verification was fully completed.
All requested documents were provided, including ID, proof of income, proof of crypto purchase, transaction hashes, screenshots, and Binance withdrawal confirmation.

Despite this, Changelly has been holding my funds for over one month.
Support only provides generic replies and asks to wait, without any clear timeline or resolution.

I am requesting an immediate refund or a clear final deadline for resolving this issue.

My experience with Changelly has been mostly positive. It’s easy to use and doesn’t require much effort. I use it when speed matters more than price.

Feels more like a convenience service than a trading platform. I don’t use it often, only when I need a fast exchange. The interface is clear, no confusing steps. Rates could be better, but overall it’s reliable.

I’ve used Changelly a few times for quick swaps. It’s not the cheapest option, but it’s simple and does what it promises. One transaction took longer than expected, but funds arrived in the end.

Changelly *** my money via Tangem (click expand)

this is my order ID: *** 20K USDT frozen for no reason, support is ghosting me even after providing all required documents.

My first app for crypto. Not perfect, but stiil good.

I use Changelly when I don't want to deal with exchanges. Overall, my experience was positive.

Good app for crypto-exchanges!

What stood out for me was how beginner-friendly Changelly is. Even if you’re not deeply into crypto, you can still use it confidently. Everything is explained clearly. I’ve done a few swaps and all of them arrived as expected.

Love this app! Recommend!

Changelly is a pretty convenient service if you just want to swap crypto fast. No complex dashboards, no unnecessary steps. I’ve used it a few times and everything went smoothly. Fees aren’t the lowest, but the reliability makes up for it.

I really like the service's minimalism. Nothing extra, everything is to the point.
I've also made several exchanges, and they've all been successful.
It might not be for professionals, but it's convenient for regular users.

Use it as a backup. When other services are unavailable or slow, it often saves the day. It's not the cheapest, but it's predictable. My money always arrives, and that's the main indicator of reliability for me.

Changelly is about peace of mind. Everything is incredibly simple and straightforward. One time, an exchange took longer than usual, but I didn't lose any money. I don't use it often, but every time it goes smoothly.