Exchange rates:
811942
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473
Updated:
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cerber.pro exchanger website screenshot

Cerber exchanger

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Status: inactive Reviews: 30
Age: 2 years 10 months Financial claims: 00
On BestChange: 2 years 3 months Exchange rates:
Country:
United Arab Emirates
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When creating a financial claim, please make sure that the exchange regulations specified on the website Cerber have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:

  1. The regulated exchange period has not expired yet.
  2. The exchanger's regulations were violated. For example, the incoming transaction did not pass the AML check.

Be sure to indicate the exchange order number. It will help the Cerber administrator resolve the problem more quickly.

If you didn't like the Cerber's service and want to write about it, use the Comment review type.

* Order number:
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Add a comment:
Snezhana 154.27.123.* December 1, 2025 06:24
According to the information available, the exchanger has no financial obligations to this user
The AML case arose due to high-risk markers in the assets that the user had sent
The claim's status has been changed to neutral by the monitor's administration
Profanities and abusive language were removed by the monitor's administration
I sent Bitcoin to the exchange’s address, and Cash App confirmed that the transaction was successfully delivered to their wallet. The exchange also confirmed that they received the funds.

After that, they claimed the coin was “dirty” and promised to issue a refund within 24 hours. The refund never arrived. The amount of $546 was not returned.

The exchange refused to provide a refund transaction ID and has not given any clear explanation regarding my funds. This behavior appears to be an intentional delay and an attempt to withhold my money, which is a sign of fraudulent activity.

I request that the BestChange administration investigate this exchange and take appropriate action.
I can provide all necessary evidence, including:
— Cash App confirmation of successful delivery,
— the transaction hash,
— screenshots of communication with the exchange,
— their written promise to issue a refund.

In my opinion, the exchange violated their obligations and misled the customer.
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Cerber admin December 1, 2025 09:18
Hello Snezhana,
You received your refund on the same day. You need to contact your receiving party. You have been provided with a link to the transaction explorer, which shows that the money has been transferred to your account. Please contact the support team of your wallet or exchange that accepts your token.
Snezhana December 1, 2025 09:33
It's has been 3 days and the bitcoin still hasn' been returned to my wallet. Cash app confirmed that the funds were delivered to your exchange.
Cerber admin December 1, 2025 13:27
Snezhana, You received your refund on the same day. You need to contact your receiving party. You have been provided with a link to the transaction explorer, which shows that the money has been transferred to your account. Please contact the support team of your wallet or exchange that accepts your token.
Snezhana December 2, 2025 20:22
The funds have not been returnet and there is no error on my cash app has confirmed the transaction. I am fully prepared to initiate an investigation into your exchange if the refund is not issued. Thank you.
Snezhana December 2, 2025 20:27
I am fully prepared to file a formal complaint with IC3/FBI and DFPI regarding this issue if my refund is not returned immediately.
Snezhana December 10, 2025 22:46
The money was not returned! Be careful!
Cerber admin December 10, 2025 22:55
Snezhana, You will receive your coin back on the same day! For our part, we can also provide transaction links where you can see that the coin has been received. We can also provide all screenshots of the correspondence with the exchange, where the exchange provides a link to the transaction where you can see that the coin has been sent to your wallet. We recommend that you contact your wallet's support team.
Snezhana December 10, 2025 23:19
Please send it to my email. I want to verify what you are sending this time, because last time you sent me a screenshot that nothing to do with me
I also have my own evidence, including all of your screenshot and our full chat history.
Cerber admin December 13, 2025 09:58
Snezhana, Hello. We sent it to you by email.
Snezhana December 13, 2025 20:45
I confirm that BTC was not credited to my wallet.
Please provide proof that the funds were sent to my Bitcoin address.
The coins were not received. This is a fact.
And Cash App has confirmed this.
Snezhana December 13, 2025 20:48
There are no issues with my wallet.
You are misleading me and attempting to deceive me again.
I will not stop until the $546 is properly returned to me.
Snezhana December 13, 2025 20:52
Do not use their service again.
Their behavior is deceptive.
First they claim everything is fine, then they say the coin is “dirty” and promise delivery within 24 hours, which never happens.
Cerber admin December 14, 2025 06:31
Snezhana, ou will receive your coin back on the same day! For our part, we can also provide transaction links where you can see that the coin has been received. We can also provide all screenshots of the correspondence with the exchange, where the exchange provides a link to the transaction where you can see that the coin has been sent to your wallet. We recommend that you contact your wallet's support team.
Snezhana December 17, 2025 04:26
The coin did not arrive. My wallet has no issues. This is a ***.
Snezhana December 17, 2025 07:27
The coin did not arrive. My wallet has no issues. This is a ***.
Cerber admin December 17, 2025 10:28
Snezhana, ou will receive your coin back on the same day! For our part, we can also provide transaction links where you can see that the coin has been received. We can also provide all screenshots of the correspondence with the exchange, where the exchange provides a link to the transaction where you can see that the coin has been sent to your wallet. We recommend that you contact your wallet's support team.
BestChange admin December 19, 2025 10:37
Hello Snezhana,

The exchanger provided confirmation that you received a refund. Transaction hash: https://mempool.space/ru/tx/1083de838b5e5ad39fb217a89e2b075d895a014270c13b66edda67dfa26f42a2.

Kind regards, BestChange administration.
Snezhana December 28, 2025 00:35
I did not receive the tranfer!
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Eaai 46.147.190.* December 3, 2025 12:54
Excellent service, very satisfied. I had to wait a little longer than expected, but everything was delivered as it should be. To those who complain about a 20-minute delay with a long line and manual request processing, I wish a speedy recovery.
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User 57.129.44.* November 22, 2025 18:19
The money was sent more than 5 hours later.
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Maksim 213.87.157.* October 30, 2025 13:32
At the time of this comment of the past, about 6 hours to withdraw to the card. The operator explains this problem by the fact that they had problems with the bank during the transaction. Before choosing this exchanger, read the rest of the reviews and think about whether the rest are screwed up)
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Cerber admin October 31, 2025 06:30
Hello Maksim,
We have fully paid for your application.
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Khelga 81.223.142.* October 12, 2025 16:06
Everything is fine, thank you!
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Vladimir 77.222.105.* April 18, 2025 11:32
Very fast support, helped with the incorrect translation due to my mistake, the site is also very convenient, I will definitely return to this site, I was excited when I first exchanged crypto for rubles on this site. But the exchange process was just amazing! Real-time monitoring of the cryptocurrency exchange rate, fast exchange and clear instructions for use — all this has made the process simple and safe. I received my rubles on time and without any problems. I definitely recommend this exchanger to everyone.
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Vera 1.20.150.* February 2, 2025 13:35
This time exchange rate was better here, so I use Cerber exchanger. Everything went great.
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Egor 176.195.55.* January 30, 2025 14:12
Everything went well. We met the time limits given by the site.
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Maxxxx 84.17.46.* January 28, 2025 18:39
Spasibo ogromnoe! 30 min I denigi na karte.
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Yuesugi 217.150.75.* January 2, 2025 13:08
Very quick process, reliable exchange rate.
Offering discount and review cash points are also attractive for me. Thank you very much.
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Nate Adams 192.184.3.* November 19, 2024 17:59
Worked as expected. The minimum amount was a bit high but the fee percentage wasn't bad, 5%. Will use again.
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Rustam 5.34.127.* September 4, 2024 08:13
All went fast, exchanged ~800$ via 2 orders from russian sber to kaspi kazakhstan.
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Oleg 184.22.190.* September 1, 2024 16:13
I highly do not recommend for cooperation. The website shows payment methods that they cannot fulfill. They are most likely specified in order to be on bestchange. I chose usdt-t — bank cash-in, to which I immediately responded, allegedly “may not get such an exchange” and offered a transfer to the card. I replied that I do not need a transfer to the card, I choose cash-in service for a reason. They waited 10 minutes and said they could make a refund. Lost 2$ on commission and 20 minutes of time. I highly do not recommend this exchanger for cooperation.
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Cerber admin September 1, 2024 16:28
Hello Oleg,
operator processed your request immediately. There are problems with the cash-in now. Unfortunately, your request could not be fulfilled because the ATM rejected the operation. You were offered an alternative option, transferring funds from card to card, you were not satisfied with this and we immediately refunded you within 7 minutes. We are sorry that you have left such a bad impression.
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Carlos Pizarro 181.43.208.* June 29, 2024 18:37
Todo bastante bien muy rapido.
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Serdar Kok 149.34.216.* June 23, 2024 16:22
Fast transferring. Customer service is very polite. They are relevant. Thank you.
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User 75.102.141.* May 29, 2024 00:51
The order went through fast and effortless. Rate was great too.
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Harkaman 92.62.57.* May 2, 2024 11:25
I am still not satisfied with the card confirmation and payment window. Try to make it so that you can just copy and paste a photo, and not separately upload to the chat. Or that there was an opportunity to insert not in the chat, but somewhere in the middle like “Insert photo with card”, etc.
But it's always a good rate and fast.
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Vanja 136.23.1.* April 28, 2024 20:37
Vse ok, otpravljal mame na sber, drugovo v eto tjazheloe vriemja net. Bylo nemnogo, potomu pal vibor na cerber, vse bistro, upali v tecenija 13 min ot oplaty.
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Harkaman 92.62.56.* March 26, 2024 16:37
I don't recommend it, took a very long time to do. Also why card confirmation should be done through a separate chat support. Also for some reason to specify a comment when transferring funds and send a check there as well. I did not like it, but if the rate is favorable, you can bear it.
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Cerber admin March 26, 2024 18:01
Hello Harkaman,
Thanks for the comment, and indeed we have the most favorable rates and yes, we need card verification to exclude fraud. In the chat, you were provided with a sample, three possible options for card verification, and if the client has difficulties or does not understand how to pass verification, an experienced operator in the same chat will immediately prompt and help you how to pass card verification. The comment and the receipt are unique, they provide additional confirmation and protection for our application, situations can be different, it's good when there is not only information from the application, but also the fact of payment from the client!
Please note that bank transfers may also affect the processing time of the application. The bank has its own regulations. All the best to you!
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Ekaterina 103.72.207.* March 7, 2024 09:51
All went super fast, thank you, will get back to you again.
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Libertarian 77.137.69.* February 23, 2024 08:00
Fast and smooth. Support answered in a seconds. Sent a coin into 10 minutes.
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Vinnipux01 81.59.35.* February 8, 2024 11:19
Hello everyone, I just sent money from Privat to Sberbank 70,000 rubles. Good work by the operator, everything was done correctly and we didn’t have to wait long. I'll contact you again.
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Stan 93.86.184.* January 26, 2024 02:28
Excellent — quick exchange (USDC -> RUB Tinkoff), vey lightweight and convenient UI.
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Ben 37.46.122.* January 12, 2024 08:48
Fast support, good service.
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Nikolai 31.18.71.* January 11, 2024 17:15
Fast and secure. Changed Sberbank RUB to Tether USDT.
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Anna 37.186.116.* January 11, 2024 13:55
All good. Fast, responsive.
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Yelena L. 213.152.161.* December 22, 2023 18:51
Succesfully exchanged XMR to Sber Rub, one of the best exchange rates. Positive experience, would use again.
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Evgenia 94.122.171.* December 22, 2023 06:48
I have done a transfer from RUB to TRY to Visa/Mastercard. The transfer was done without problems, very responsive and attentive operator in chat, he did not close the chat until the transfer was not completed to the end and confirmed by me. Great courses!
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Rob 108.147.93.* December 15, 2023 18:30
Fast exchanger A+++
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Ilia 178.134.64.* December 14, 2023 21:45
They fulfilled my order in 10 minutes, thank you very much!
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