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E-Scrooge exchanger
Go to the E-Scrooge site
Information from the exchanger administration
E-Scrooge is an exchange service working with all major e-currencies.
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| Status: | active | E-Scrooge reviews: | 03522404 | |
| Exchange rates: | 760 | Volet TS: | 1392 | |
| Reserve: | $68 168 112 | Perfect Money TS: | 883.30 | |
| Age: | 12 years 2 months | WebMoney BL: | — | |
| On BestChange: | 11 years 1 month | MyWOT rating: | 3.1 | |
| Country: |  |
Estonia | Forums: | — |
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When creating a financial claim, please make sure that the exchange regulations specified on the website E-Scrooge have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:
Be sure to indicate the exchange order number. It will help the E-Scrooge administrator resolve the problem more quickly. If you didn't like the E-Scrooge's service and want to write about it, use the Comment review type. |
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Add a comment:
| Alex |  |
82.102.23.* | April 21, 2025 00:53 |
Best website and best service. Thank you!
0
CommentRemove
| Alex |  |
94.228.164.* | April 20, 2025 21:55 |
Best website and best service. Thank you!
0
CommentRemove
| Roman |  |
5.255.123.* | April 3, 2025 08:38 |
KYC is required
The exchanger accepted the money of 9000 usdt and did not pay us the money, informing us that the AML check had not been passed we provided all the documents and screenshots of the transfers, but the exchanger did not respond for the second day.
We ask the service administration to help.
We ask the service administration to help.
| E-Scrooge admin | April 3, 2025 08:48 |
Hello Roman,
Before creating an order, you accepted our AML policy. A check is carried out regarding you and your assets according to our AML policy. The necessary data from you is received and reviewed by our provider. This takes some time, on average about 7 business days, sometimes more when additional investigation is required.
Please wait.
AML check cannot be the basis for opening a claim. Use a comment as a type of feedback.
Before creating an order, you accepted our AML policy. A check is carried out regarding you and your assets according to our AML policy. The necessary data from you is received and reviewed by our provider. This takes some time, on average about 7 business days, sometimes more when additional investigation is required.
Please wait.
AML check cannot be the basis for opening a claim. Use a comment as a type of feedback.
Claim solved
CommentRemove
| Alex |  |
45.153.231.* | March 23, 2025 07:53 |
Bought some satoshis, the transaction was smooth and super fast! even after choosing the lowest transaction fees. Thank you.
0
CommentRemove
| Alex |  |
152.89.160.* | March 11, 2025 13:12 |
Very fast exchange from BTC to USDT. Thank you.
0
CommentRemove
| Cryptojy |  |
118.141.77.* | December 19, 2024 18:48 |
Issue has been fully resolved
Freeze my 8000usdt for no reason, and I will exchange it for ltc.
| Cryptojy | December 19, 2024 18:57 |
I have the same transaction address and withdrawal address. I traded 10000usdt for 100 ltc at abanchange, and it will arrive soon without any problems.
| Cryptojy | December 19, 2024 18:57 |
This is the worst experience I have ever had. I bought ltc at btc.
| Cryptojy | December 19, 2024 19:00 |
I have provided my income, I am a professional virtual currency trader and I have provided my binance okx exchange contract order record.
| Cryptojy | December 19, 2024 19:19 |
At present, I have provided my ID card information, my own exchange real name authentication information, but I still can't handle it. When I read other comments, I have to wonder if it is intentional or not.
| Cryptojy | December 19, 2024 19:20 |
I also used abanchange to exchange 100 LTCs and completed the transaction in 10 minutes, and there was no fraud, fraud mark and other acts. I still agreed to the anti-money laundering agreement.
| Cryptojy | December 19, 2024 19:21 |
Please observe that btc eth ltc has fallen sharply in the past hour, so I bought ltc, or I didn't use it for the first time in five years using bestchange.
| Cryptojy | December 19, 2024 19:23 |
Return my 8000usdt or ltc.
| Cryptojy | December 19, 2024 19:24 |
For about two hours, I still couldn't handle it, and the administrator didn't reply to me.
| BestChange admin | December 19, 2024 20:18 |
Hello,
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| Cryptojy | December 20, 2024 00:40 |
Still no one is dealing with it.
| Cryptojy | December 20, 2024 00:41 |
No one understands my experience of being in a bad mood (bestchange)
| E-Scrooge admin | December 20, 2024 03:08 |
Hello Cryptojy,
You don't have to worry. Our managers are in touch with you and we see all messages from you.
Your assets are being checked. All requested data from you has been received and is under consideration. If you have any questions, you can always ask them by email to our specialist.
You don't have to worry. Our managers are in touch with you and we see all messages from you.
Your assets are being checked. All requested data from you has been received and is under consideration. If you have any questions, you can always ask them by email to our specialist.
Claim solved
| Cryptojy | December 20, 2024 06:54 |
I even have evidence from kol of binance bitget.
| Cryptojy | December 21, 2024 21:00 |
Still not processed, I am still waiting for my funds to be delayed for a long time.
| Cryptojy | December 24, 2024 05:57 |
Up to now, I'm still waiting for a refund or transfer.
| Cryptojy | December 24, 2024 05:59 |
I hope the administrator can actively deal with other users until I am dealt with in the transaction.
CommentRemove
| Ego |  |
95.54.231.* | December 9, 2024 07:24 |
According to the information available, the exchanger has no financial obligations to this user
The AML case arose due to high-risk markers in the assets that the user had sent
The claim's status has been changed to neutral by the monitor's administration
Profanities and abusive language were removed by the monitor's administration
Good day, dear E-Scrooge exchanger.
When making an exchange, instead of my funds I received a message about blocking. The funds sent for exchange were previously checked. The AML risk level is assessed as LOW.
Therefore, there are no grounds for blocking the funds. I demand the return of my funds as soon as possible.
Dear bestchange administrators, I ask you to intervene in the current situation, as there are doubts about the integrity of the exchanger.
When making an exchange, instead of my funds I received a message about blocking. The funds sent for exchange were previously checked. The AML risk level is assessed as LOW.
Therefore, there are no grounds for blocking the funds. I demand the return of my funds as soon as possible.
Dear bestchange administrators, I ask you to intervene in the current situation, as there are doubts about the integrity of the exchanger.
| E-Scrooge admin | December 9, 2024 08:38 |
Hello Ego,
The risk of your assets is estimated at 61%, and there are also such marks as dark market, sanctions and other highly risky marks.
Our liquidity provider has suspended the transaction and a procedure for verifying the identity and origin of your funds has been requested for you.
After receiving information from you, we sent you an additional request, but have not yet received a response to it.
We are still waiting for a response from you.
We would like to draw your attention to the fact that according to the monitoring rules, you cannot make a transfer in case of AML verification. Please make this message as a comment, not a claim.
The risk of your assets is estimated at 61%, and there are also such marks as dark market, sanctions and other highly risky marks.
Our liquidity provider has suspended the transaction and a procedure for verifying the identity and origin of your funds has been requested for you.
After receiving information from you, we sent you an additional request, but have not yet received a response to it.
We are still waiting for a response from you.
We would like to draw your attention to the fact that according to the monitoring rules, you cannot make a transfer in case of AML verification. Please make this message as a comment, not a claim.
| Ego | December 9, 2024 08:54 |
Dear E-Scrooge exchanger,
please specify the service you use to assess AML risks. I am sure that my funds are not of dark origin and still insist on their prompt return. I also consider the request for additional information inappropriate and violating the rules of your service, where the risk threshold is specified at 40%.
please specify the service you use to assess AML risks. I am sure that my funds are not of dark origin and still insist on their prompt return. I also consider the request for additional information inappropriate and violating the rules of your service, where the risk threshold is specified at 40%.
| E-Scrooge admin | December 9, 2024 09:00 |
Ego, We would like to draw your attention to the fact that according to the monitoring rules, you cannot make a transfer in case of AML verification. Please make this message as a comment, not a claim.
| E-Scrooge admin | December 9, 2024 09:02 |
If you have any questions, write them to the email in the correspondence with our specialist. Our specialists will answer you within the regulations.
We do not provide support on this resource, and the resource is intended for reviews.
We do not provide support on this resource, and the resource is intended for reviews.
| Ego | December 9, 2024 09:19 |
Dear E-Scrooge exchanger,
1) My messages are not comments, but rather claims, so they will now and in the future be marked as "claim".
2) I still expect you to provide me with the name of the service you use to assess AML risks, so that together we can make sure that there are no grounds for blocking my funds.
3) Your exchanger specialist responded to my email 28 hours after my request. During this time, I lost a significant portion of my funds due to a change in the exchange rate. I do not intend to continue to bear these losses.
I sincerely believe that you would be better off returning my unreasonably blocked funds and not losing customers on the bestchange service due to this unresolved situation.
1) My messages are not comments, but rather claims, so they will now and in the future be marked as "claim".
2) I still expect you to provide me with the name of the service you use to assess AML risks, so that together we can make sure that there are no grounds for blocking my funds.
3) Your exchanger specialist responded to my email 28 hours after my request. During this time, I lost a significant portion of my funds due to a change in the exchange rate. I do not intend to continue to bear these losses.
I sincerely believe that you would be better off returning my unreasonably blocked funds and not losing customers on the bestchange service due to this unresolved situation.
| E-Scrooge admin | December 9, 2024 09:25 |
These are MONITORING RULES, not our desire.
Please note that according to the Monitoring rules, you cannot make a claim in case of an AML check. Please format this message as a comment, not as a claim.
We are waiting for the requested data from you.
If you have any questions, write them to the email in the correspondence with our specialist. Our specialists will answer you within the regulations.
We do not provide support on this resource, and the resource is intended for reviews.
Please note that according to the Monitoring rules, you cannot make a claim in case of an AML check. Please format this message as a comment, not as a claim.
We are waiting for the requested data from you.
If you have any questions, write them to the email in the correspondence with our specialist. Our specialists will answer you within the regulations.
We do not provide support on this resource, and the resource is intended for reviews.
| Ego | December 9, 2024 09:37 |
Dear E-Scrooge exchanger,
I insist that there is *** under the guise of AML verification, so I mark this message as a claim.
I offer you an objective way to resolve the situation in the form of checking my funds in any service of your choice. Earlier, you indicated a risk level of 61%, please provide evidence. Otherwise, I ask you to return my funds.
I insist that there is *** under the guise of AML verification, so I mark this message as a claim.
I offer you an objective way to resolve the situation in the form of checking my funds in any service of your choice. Earlier, you indicated a risk level of 61%, please provide evidence. Otherwise, I ask you to return my funds.
| E-Scrooge admin | December 9, 2024 10:31 |
Ego, If you have any questions, write them to the email in the correspondence with our specialist. Our specialists will answer you within the regulations.
We do not provide support on this resource, and the resource is intended for reviews.
We do not provide support on this resource, and the resource is intended for reviews.
| Ego | December 9, 2024 10:40 |
I have no questions and I do not need support. I point out the fact of *** with my funds and I demand a refund.
I ask the admins of Bestchange to help resolve this situation or block the E-scrooge service!
I ask the admins of Bestchange to help resolve this situation or block the E-scrooge service!
| E-Scrooge admin | December 9, 2024 11:07 |
Your funds are being checked according to the AML policy that you agreed to before creating the order.
Your provided information has been sent for verification.
You have also not provided all the data specified in the request. We have sent you a letter and are waiting for a response.
Your provided information has been sent for verification.
You have also not provided all the data specified in the request. We have sent you a letter and are waiting for a response.
| Ego | December 9, 2024 11:41 |
I inform you again that the AML check was started unlawfully.
8 messages ago you indicated that the check was started due to the HIGH risk level (61%) of my funds, which is not true. I have checked all the services known to me and the risk level is indicated as LOW.
My personal data is very valuable to me and I sincerely believe that I should not present it in situations where there is no such need.
8 messages ago you indicated that the check was started due to the HIGH risk level (61%) of my funds, which is not true. I have checked all the services known to me and the risk level is indicated as LOW.
My personal data is very valuable to me and I sincerely believe that I should not present it in situations where there is no such need.
| E-Scrooge admin | December 9, 2024 12:25 |
Ego, Your funds are being checked according to the AML policy that you agreed to before creating the order.
Your provided information has been sent for verification.
You have also not provided all the data specified in the request. We have sent you a letter and are waiting for a response.
Your provided information has been sent for verification.
You have also not provided all the data specified in the request. We have sent you a letter and are waiting for a response.
| BestChange admin | December 9, 2024 12:36 |
Hello,
According to the AML analysis performed, your address has a high risk score and associated with illegitimate sources such as Enforcement action.
In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations ( https://e-scrooge.is/amlpolicy/EN ), additional verification is required to consider a refund.
You agreed to the rules and the AML policy of the exchanger when creating the order.
The status of your complaint is changed to neutral with the capability of commenting.
Sincerely, administration of the BestChange exchanger monitor.
According to the AML analysis performed, your address has a high risk score and associated with illegitimate sources such as Enforcement action.
In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations ( https://e-scrooge.is/amlpolicy/EN ), additional verification is required to consider a refund.
You agreed to the rules and the AML policy of the exchanger when creating the order.
The status of your complaint is changed to neutral with the capability of commenting.
Sincerely, administration of the BestChange exchanger monitor.
CommentRemove
| Intermiami23Messi |  |
146.70.128.* | October 15, 2024 20:49 |
Issue has been successfully resolved by the exchanger's administration
I just completed an exchange with https://e-scrooge.is/, and they have blocked my funds for no apparent reason, claiming that I need to complete an AML Check. The main reason I used their service was precisely to avoid this, which is why I made sure my funds were below the Risk Score they set. I have two reports, both for the sending and receiving wallets, that show they are well below the required Risk Score. They have blocked my money and are requesting all this personal information that I obviously dont want to share because I want to protect my identity, and much less with unknown parties. I have no protection, nor do I know who I am sharing this information with, and I certainly dont want to. What a risk! Just yesterday, I completed a transaction with these same wallets, and they didnt ask for anything.
Heres what they have requested from me:
> Hello!
>
> Unfortunately, your funds did not pass AML verification and were blocked
> by our liquidity provider.
>
> To unlock your funds, please provide the following information:
>
> What is your employment status?
> What are the sources of your income?
> Through what source did you receive funds before you made a deposit to
> us from your wallet/platform? Please provide us with evidence of your
> deposit and withdrawal history from the sending platform to your wallet
> from where you subsequently made a deposit to our platform;
> What was the purpose of receiving deposit funds to your
> wallet/platform? Please provide proof of withdrawal from the sending
> platform to your wallet;
> If the sender of the funds was not you, but a third party, please
> provide us with evidence of communication/correspondence confirming
> receipt of the funds/payment.
>
> You must also provide the following materials:
>
>
>1. A photo of a document confirming your identity (passport or >national identity card), with all sides in good quality;
>2. A photo of you holding this document in your hands in good >quality.
Its truly frightening to do exchanges with this platform right now, and Im extremely concerned that this might be a scam. I am asking for assistance from bestchange.com to help with this situation. I have AML reports for my wallets with risk levels, and both are marked as LOW RISK.
What can I do?
Heres what they have requested from me:
> Hello!
>
> Unfortunately, your funds did not pass AML verification and were blocked
> by our liquidity provider.
>
> To unlock your funds, please provide the following information:
>
> What is your employment status?
> What are the sources of your income?
> Through what source did you receive funds before you made a deposit to
> us from your wallet/platform? Please provide us with evidence of your
> deposit and withdrawal history from the sending platform to your wallet
> from where you subsequently made a deposit to our platform;
> What was the purpose of receiving deposit funds to your
> wallet/platform? Please provide proof of withdrawal from the sending
> platform to your wallet;
> If the sender of the funds was not you, but a third party, please
> provide us with evidence of communication/correspondence confirming
> receipt of the funds/payment.
>
> You must also provide the following materials:
>
>
>1. A photo of a document confirming your identity (passport or >national identity card), with all sides in good quality;
>2. A photo of you holding this document in your hands in good >quality.
Its truly frightening to do exchanges with this platform right now, and Im extremely concerned that this might be a scam. I am asking for assistance from bestchange.com to help with this situation. I have AML reports for my wallets with risk levels, and both are marked as LOW RISK.
What can I do?
| E-Scrooge admin | October 16, 2024 05:31 |
Hello Intermiami23Messi,
Your order has been stopped in accordance with our AML policy (https://e-scrooge.is/amlpolicy/EN), namely point 2.2.
We have received a request from our liquidity provider to complete your KYC/KYT procedure. AML verification is a set of measures that is not limited to an online report on the presence of risky flags. Please provide the requested information to unblock your funds.
Your order has been stopped in accordance with our AML policy (https://e-scrooge.is/amlpolicy/EN), namely point 2.2.
We have received a request from our liquidity provider to complete your KYC/KYT procedure. AML verification is a set of measures that is not limited to an online report on the presence of risky flags. Please provide the requested information to unblock your funds.
Claim solved
| Intermiami23Messi | October 16, 2024 06:42 |
Good morning,
You stated that the transaction was stopped based on the clause:
Point 2.2 "Upon receipt of a service request from our liquidity provider, the Client's transaction may be frozen indefinitely until complete identity verification (KYC)."
Basically, I understand that this clause allows you to stop any transaction at your discretion. However, no one has explained why the transaction was stopped, nor have you sent me any type of report. Additionally, although the claim has been marked as resolved, my funds have been frozen for more than 12 hours, and the email I sent last night has not even been responded to, despite you having time to mark the claim as resolved. Which its not true.
Can you please explain, with supporting documentation, why my transaction has been blocked? I have the AMLBot reports, which state that the wallets used for the transaction show 16% Low Risk for one and 4% Low Risk for the other. I have shared these reports with both you and your customer service representative, but they have been completely ignored. This feels more like a dictatorship than a customer-focused service.
You stated that the transaction was stopped based on the clause:
Point 2.2 "Upon receipt of a service request from our liquidity provider, the Client's transaction may be frozen indefinitely until complete identity verification (KYC)."
Basically, I understand that this clause allows you to stop any transaction at your discretion. However, no one has explained why the transaction was stopped, nor have you sent me any type of report. Additionally, although the claim has been marked as resolved, my funds have been frozen for more than 12 hours, and the email I sent last night has not even been responded to, despite you having time to mark the claim as resolved. Which its not true.
Can you please explain, with supporting documentation, why my transaction has been blocked? I have the AMLBot reports, which state that the wallets used for the transaction show 16% Low Risk for one and 4% Low Risk for the other. I have shared these reports with both you and your customer service representative, but they have been completely ignored. This feels more like a dictatorship than a customer-focused service.
Claim renewed
| E-Scrooge admin | October 16, 2024 06:48 |
If you have any questions, please send them by reply letter to our specialist's email. You will receive a response during working hours in order of priority within 24 hours.
Claim solved
| Intermiami23Messi | October 16, 2024 20:23 |
I just finished work. According to the latest email I received from E-Scrooge, completing the KYC is mandatory under clause 2.2; otherwise, they will keep my funds and wont even issue a refund.
Point 2.2 "Upon receipt of a service request from our liquidity provider, the Client's transaction may be frozen indefinitely until complete identity verification (KYC)."
The only positive thing is that after filing a complaint through www.bestchange.com, they handle the request fairly quickly, though my case has yet to be resolved. I have no other option but to complete my KYC, and I just hope they don't come up with some excuse to charge me 5% after submitting all the information. They still haven't provided any explanation for why the transaction was supposedly blocked. It seems like they operate a system of arbitrary decisions and "god clauses" where you essentially have to do whatever they say. I will update whether or not they return my money after completing the KYC.
Lastly, I would like to know which company I am providing my information to, as I have seen many cases where individuals' KYC information has been sold. I am submitting very sensitive information that, at the end of the day, could be used to impersonate me and open accounts without my consent. I would appreciate it if the E-Scrooge team could at least confirm the legal entity responsible for safeguarding my personal information.
Point 2.2 "Upon receipt of a service request from our liquidity provider, the Client's transaction may be frozen indefinitely until complete identity verification (KYC)."
The only positive thing is that after filing a complaint through www.bestchange.com, they handle the request fairly quickly, though my case has yet to be resolved. I have no other option but to complete my KYC, and I just hope they don't come up with some excuse to charge me 5% after submitting all the information. They still haven't provided any explanation for why the transaction was supposedly blocked. It seems like they operate a system of arbitrary decisions and "god clauses" where you essentially have to do whatever they say. I will update whether or not they return my money after completing the KYC.
Lastly, I would like to know which company I am providing my information to, as I have seen many cases where individuals' KYC information has been sold. I am submitting very sensitive information that, at the end of the day, could be used to impersonate me and open accounts without my consent. I would appreciate it if the E-Scrooge team could at least confirm the legal entity responsible for safeguarding my personal information.
Claim renewed
| E-Scrooge admin | October 16, 2024 22:46 |
If you have any questions, please send them by reply letter to our specialist's email. You will receive a response during working hours in order of priority within 24 hours.
Claim solved
| Intermiami23Messi | October 17, 2024 09:17 |
Good morning,
I dont have any questions, my claim hasnt been solved yet despite I have sent all KYC information requested. I have been waiting for 11 hours and still no funds in my account or reply from the E-Scrooge Team.
Please give me a solution.
I dont have any questions, my claim hasnt been solved yet despite I have sent all KYC information requested. I have been waiting for 11 hours and still no funds in my account or reply from the E-Scrooge Team.
Please give me a solution.
Claim renewed
| E-Scrooge admin | October 17, 2024 12:58 |
You will receive a response during working hours in order of priority within 24 hours.
Claim solved
CommentRemove
| Jamal |  |
185.219.220.* | May 22, 2024 17:44 |
Issue has been fully resolved
The AML case arose due to high-risk markers in the assets that the user had sent
KYC is required
My experience with e-scrooge
I used the e-scrooge exchange service to transfer funds. Unfortunately, my experience was extremely negative.
After I transferred my funds to the e-scrooge account, they unjustifiably froze my funds, citing the need for an AML (Anti-Money Laundering) check. I understand the importance of such checks, but the service did not provide any documents or evidence justifying the need for such a check in my case.
Furthermore, after multiple attempts to contact support and find out the reasons for the freeze, I received no specific information. All my inquiries remain unanswered, and my funds have not been returned.
This situation appears to be fraudulent, and I strongly recommend other users to avoid using e-scrooge.is services. I hope this review helps others avoid similar issues.
My order number is 8167786, and the regulated exchange period has expired. Please, BestChange, help me resolve this situation because the funds are significant and were accumulated over a long period. I believe in BestChange's ability to assist in such difficult moments and trust that they can help bring clarity and resolution to this distressing experience.
I used the e-scrooge exchange service to transfer funds. Unfortunately, my experience was extremely negative.
After I transferred my funds to the e-scrooge account, they unjustifiably froze my funds, citing the need for an AML (Anti-Money Laundering) check. I understand the importance of such checks, but the service did not provide any documents or evidence justifying the need for such a check in my case.
Furthermore, after multiple attempts to contact support and find out the reasons for the freeze, I received no specific information. All my inquiries remain unanswered, and my funds have not been returned.
This situation appears to be fraudulent, and I strongly recommend other users to avoid using e-scrooge.is services. I hope this review helps others avoid similar issues.
My order number is 8167786, and the regulated exchange period has expired. Please, BestChange, help me resolve this situation because the funds are significant and were accumulated over a long period. I believe in BestChange's ability to assist in such difficult moments and trust that they can help bring clarity and resolution to this distressing experience.
| Jamal | May 22, 2024 17:57 |
Dear users,
I would like to supplement my previous review of the e-scrooge.is exchange service with additional information about my experience with this service. During my time using e-scrooge.is, I conducted over 20 exchange transactions totaling several hundred thousand dollars. I have always been a loyal customer, strictly adhering to the exchange rules and never engaging in conflicts with the service, even when the exchange rate was not in my favor.
I always trusted that the service was willing to stand up for its customers and assumed that it required full documentary information about AML checks conducted by its partners. However, the situation with the freezing of my funds without substantiated evidence and the refusal to return them raises serious doubts about the honesty and professionalism of the service.
I hope that my story will help other users make an informed decision when choosing a service for exchange. Please, be vigilant and pay attention to the actions and policies of the service before conducting exchange transactions.
I would like to supplement my previous review of the e-scrooge.is exchange service with additional information about my experience with this service. During my time using e-scrooge.is, I conducted over 20 exchange transactions totaling several hundred thousand dollars. I have always been a loyal customer, strictly adhering to the exchange rules and never engaging in conflicts with the service, even when the exchange rate was not in my favor.
I always trusted that the service was willing to stand up for its customers and assumed that it required full documentary information about AML checks conducted by its partners. However, the situation with the freezing of my funds without substantiated evidence and the refusal to return them raises serious doubts about the honesty and professionalism of the service.
I hope that my story will help other users make an informed decision when choosing a service for exchange. Please, be vigilant and pay attention to the actions and policies of the service before conducting exchange transactions.
| Jamal | May 22, 2024 20:06 |
I reached out to the e-Scrooge.is service regarding the blocking of my funds. The wallet provided by them turned out to be associated with unacceptable practices in AML. After my detailed investigations, I discovered serious inconsistencies in the information they provided. So far, the situation remains unresolved, and I continue to fight for the return of my funds. I will keep you updated on the developments. I hope for assistance from the e-Scrooge.is administration in resolving this issue.
| E-Scrooge admin | May 23, 2024 06:53 |
Hello Jamal,
Funds are blocked by our liquidity provider.
When placing an order, you gave your consent to our AML policy. We expect the requested information from you.
Funds are blocked by our liquidity provider.
When placing an order, you gave your consent to our AML policy. We expect the requested information from you.
Claim solved
CommentRemove
| Pavel | |
85.26.165.* | February 1, 2024 19:28 |
Issue has been fully resolved
Changed eth to usdt. The rate claimed as the best but in fact, almost 100$ was "lost". Although the rate wasn't changed that much.
| E-Scrooge admin | February 1, 2024 22:16 |
Hello Pavel,
We are very sorry that you were left upset.
Your payment was received after 40 network confirmations, this took time.
Your order has been processed at the best rate.
We are very sorry that you were left upset.
Your payment was received after 40 network confirmations, this took time.
Your order has been processed at the best rate.
Claim solved
| Pavel | February 2, 2024 10:18 |
There was not such high volatility at that time.
Claim renewed
| E-Scrooge admin | February 2, 2024 14:00 |
Pavel, We look forward to your feedback
Claim solved
| Pavel | February 2, 2024 14:19 |
I already left it here.
Claim renewed
| E-Scrooge admin | February 2, 2024 14:27 |
Pavel,
Give us feedback by mail, we are waiting.
Thank you!
Give us feedback by mail, we are waiting.
Thank you!
Claim solved
| Pavel | February 2, 2024 19:46 |
Which email should I use and why?
Claim renewed
| E-Scrooge admin | February 2, 2024 19:49 |
Pavel,
Please check your email. Support is waiting for a response from you by email. Contact us.
Please check your email. Support is waiting for a response from you by email. Contact us.
Claim solved
| Pavel | February 4, 2024 16:18 |
Äā, âņå âåðíî, ęāę ĸ č ņęāįāë ęóðņ íå íāņōîëüęî ņčëüíî čįėåíčëņĸ, ũōîáû ōāę óėåíüøčōü âûïëāōó.
Claim renewed
| E-Scrooge admin | February 4, 2024 16:21 |
Pavel,
Please check your email. Support is waiting for a response from you by email. Contact us.
Please check your email. Support is waiting for a response from you by email. Contact us.
Claim solved
| Pavel | February 4, 2024 16:27 |
I replied already. No reaction.
Claim renewed
| E-Scrooge admin | February 4, 2024 16:51 |
Pavel, You have received a response to your email
Claim solved
CommentRemove
| User | |
185.220.101.* | December 3, 2022 02:52 |
This is a place that people will purposely make difficulties for refund. Every users need pay attention! give my money back!!!!!!!
| BestChange admin | December 3, 2022 04:25 |
Hello!
We request the exchanger's administrator to respond to the user's complaint.
Best regards, BestChange administration.
We request the exchanger's administrator to respond to the user's complaint.
Best regards, BestChange administration.
| E-Scrooge admin | December 3, 2022 06:36 |
Hello dear customer,
You were denied service 2 times. Your order is currently on hold. According to the AML policy, our service, as a provider of virtual assets, is obliged to check all suspicious transactions of virtual assets. During the verification, among other things, it is necessary to identify the user and establish the origin of the virtual asset. Also, for the period of the transaction verification, the virtual asset must be kept on the balance sheet. We are waiting for the requested information from you.
Best regards,
Administration
You were denied service 2 times. Your order is currently on hold. According to the AML policy, our service, as a provider of virtual assets, is obliged to check all suspicious transactions of virtual assets. During the verification, among other things, it is necessary to identify the user and establish the origin of the virtual asset. Also, for the period of the transaction verification, the virtual asset must be kept on the balance sheet. We are waiting for the requested information from you.
Best regards,
Administration
| User | December 3, 2022 07:10 |
Hi, this is not truth. I already send you my id and documents you needed. And I already told you how the funds come and explain to u what happening. So right now it seems just you guys are purposely make difficulties to me. Please just verify my information and cancel my order to return funds. Thank you.
| E-Scrooge admin | December 3, 2022 11:08 |
Hello dear customer,
You can spam here endlessly. Your order will be frozen until you pass the AML verification process.
Please read the terms of consideration of documents in our user agreement on the site.
Best regards,
Administration
You can spam here endlessly. Your order will be frozen until you pass the AML verification process.
Please read the terms of consideration of documents in our user agreement on the site.
Best regards,
Administration
| User | December 4, 2022 03:04 |
Hi sir, you are trying to clean yourself again. You are the one could decide who should pass the AML verification process. I already provide everything you need and clearly explain how my fund comes.I DON'T KNOW how exactly you want do again? I just want my money back and I definitely want choose your service again. Please say your request clearly and we could end this.
| User | December 4, 2022 03:15 |
And I want say I could pass all the banks, insurance company, other exchange's AML. I don't know why you treat me like this. Just pick one girl to rob? Do you actually knew how to do AML? Those company will never ask people to read user agreement on site other than explain to them.
| E-Scrooge admin | December 4, 2022 10:38 |
Hello dear customer,
You can spam here endlessly. Your order will be frozen until you pass the AML verification process.
Please read the terms of consideration of documents in our user agreement on the site.
Best regards,
Administration
You can spam here endlessly. Your order will be frozen until you pass the AML verification process.
Please read the terms of consideration of documents in our user agreement on the site.
Best regards,
Administration
CommentRemove
| Paul | |
185.220.103.* | November 27, 2022 04:54 |
Issue has been fully resolved
I send fund more than 12 hours ,but no fund back. ask online chat, no one here.
| E-Scrooge admin | November 27, 2022 06:53 |
Hello Paul,
Yesterday you made fraudulent actions for our service! You tried to hack our site, then you did a DDoS attack! Instructions for your order are left in your personal account.
Yesterday you made fraudulent actions for our service! You tried to hack our site, then you did a DDoS attack! Instructions for your order are left in your personal account.
Claim solved
| Paul | November 27, 2022 08:30 |
Hi,sir. i am sure you made mistakes of my case.You could just let your security team to review my case.It's a script bug, you web service don't have API, so just i write script to create order. Unfortunately script has bug, so create a lot of orders here. But after that. I still have use your service , still send fund to your guys. right? So I' m really want to use your service cause you has very good comments in the past 7 years. your guys can be trust. very sorry for the create orders bug. And really sorry to cause confusion, but it really just a mistake. I have chat with your online customer service staff, he said will just return 5% fund to me which is too unfair and cannot be accepted. I use your service because I believed you guys can be trusted. Please kindly let your security team review my case fairly and return my funds completely.
Thank you very much for your kindly help and understanding.
Thank you very much for your kindly help and understanding.
Claim renewed
| E-Scrooge admin | November 27, 2022 08:33 |
Paul,
We do not provide customer support on this site.
Use your personal account on our website.
We do not provide customer support on this site.
Use your personal account on our website.
Claim solved
| Paul | November 27, 2022 08:40 |
Ok sir as you know I just want to be fairly treated. If customer will lose their 95% money just because a little mistake when use your service, I believed all of them will unhappy to use your service again.
Claim renewed
| E-Scrooge admin | November 27, 2022 08:42 |
Paul,
We do not provide customer support on this site.
Use your personal account on our website.
We do not provide customer support on this site.
Use your personal account on our website.
Claim solved
| Paul | November 27, 2022 08:53 |
"Send a screenshot from your wallet to my email support@e-scrooge.is. The screenshot should show the amount, date, our wallet and where you sent from.
After that, you will be refunded with a 5% deduction (according to my user agreement), based on fraudulent activities for our service. After which you will be blacklisted forever"
No matter how I expained you just reply this. You didn't let your secuirty team review my case fairly and just find a reason to robber my money. I start to use your service because I believe your guys can be trust. In this case, I think you are too unreasonable and do not treat your user fairly at all. I hope everyone can see my case and do not use their service as they will just find a reason to robber your money at all!!!!!
After that, you will be refunded with a 5% deduction (according to my user agreement), based on fraudulent activities for our service. After which you will be blacklisted forever"
No matter how I expained you just reply this. You didn't let your secuirty team review my case fairly and just find a reason to robber my money. I start to use your service because I believe your guys can be trust. In this case, I think you are too unreasonable and do not treat your user fairly at all. I hope everyone can see my case and do not use their service as they will just find a reason to robber your money at all!!!!!
Claim renewed
| E-Scrooge admin | November 27, 2022 08:55 |
Paul,
We do not provide customer support on this site.
Use your personal account on our website.
We do not provide customer support on this site.
Use your personal account on our website.
Claim solved
| Paul | November 27, 2022 08:59 |
Why cannot say public as I am the one to be rob money which is unreasonable. You ask me to communicate with your staff privite but he just don't listen and treat me all the time. This is a terrible website and I do want to warning users to be careful.
Claim renewed
| E-Scrooge admin | November 27, 2022 09:00 |
Paul,
We do not provide customer support on this site.
Use your personal account on our website.
We do not provide customer support on this site.
Use your personal account on our website.
Claim solved
| Paul | November 27, 2022 09:05 |
I have use my personal account but I didn't receive my fairly treatment. Your staff is really impolite and reckless.No matter how I explained that I just want to use API service and just a little bug which didn't cause any of loss of your website. He just continue to say want to deduct 95% of my money which is unaccept as all!!!!! You guys looks like robbery right now and I do want to everyone to judge my case do be careful to use your service in the future.
Claim renewed
| E-Scrooge admin | November 27, 2022 09:06 |
Paul,
We do not provide customer support on this site.
Use your personal account on our website.
We do not provide customer support on this site.
Use your personal account on our website.
Claim solved
| Paul | November 27, 2022 09:09 |
No. I know you want me not say anything to your rob activity. Your customer support like a robot and just want to deduct my money without explanation and reasons. I am really disappointing with your service and I do want to report this rob.
Claim renewed
| E-Scrooge admin | November 27, 2022 09:32 |
Paul,
We do not provide customer support on this site.
Use your personal account on our website.
We do not provide customer support on this site.
Use your personal account on our website.
Claim solved
| BestChange admin | November 27, 2022 09:36 |
Good afternoon!
We have requested necessary materials to investigate the problem. We kindly ask both sides to wait until we have analyzed the information.
Best regards,
Administration of BestChange monitor
We have requested necessary materials to investigate the problem. We kindly ask both sides to wait until we have analyzed the information.
Best regards,
Administration of BestChange monitor
| Paul | November 27, 2022 09:48 |
Hi, Admin BestChange.com
Thank you very much for your kindly help and understanding.
What I want is just a fairly treatment other than a unreasonable robbery. I could offer any materials you want. Just kindly help to review it.
The truth is the website didn't have API service at all. I wrongly create 76 orders as I didn't find it worked. So I only paid one of the orders and it worked. For the rest of orders I didn't pay it on time as it is website bugs but I didn't cause any lose of the website and I didn't mean to attack the website at all. The named customer service didn't hear my explanation and didn't let their security team to review my case. They insist to deduct 95% of my money without reasonable explanation with I believe it is unacceptably at all. I will be robed about nearly 20000 USD without reasonable explanation. Please kindly help to solve my problem. Thank you very much for all your help!
Thank you very much for your kindly help and understanding.
What I want is just a fairly treatment other than a unreasonable robbery. I could offer any materials you want. Just kindly help to review it.
The truth is the website didn't have API service at all. I wrongly create 76 orders as I didn't find it worked. So I only paid one of the orders and it worked. For the rest of orders I didn't pay it on time as it is website bugs but I didn't cause any lose of the website and I didn't mean to attack the website at all. The named customer service didn't hear my explanation and didn't let their security team to review my case. They insist to deduct 95% of my money without reasonable explanation with I believe it is unacceptably at all. I will be robed about nearly 20000 USD without reasonable explanation. Please kindly help to solve my problem. Thank you very much for all your help!
Claim renewed
| E-Scrooge admin | November 27, 2022 13:54 |
Paul,
We do not provide customer support on this site.
Use your personal account on our website.
We do not provide customer support on this site.
Use your personal account on our website.
Claim solved
| Paul | November 27, 2022 14:04 |
Hi, Admin E-Scrooge,
But your online chat didn't reply me.
I have double checked the user agreement it claimed that you will return my money fairly as long as I make the deal. I didn't find any rules claimed that I couldn't create API service for myself as long as I didn't to anything harmful with your website.
But your online chat didn't reply me.
I have double checked the user agreement it claimed that you will return my money fairly as long as I make the deal. I didn't find any rules claimed that I couldn't create API service for myself as long as I didn't to anything harmful with your website.
Claim renewed
| E-Scrooge admin | November 27, 2022 14:45 |
Paul,
We do not provide customer support on this site.
Use your personal account on our website.
We do not provide customer support on this site.
Use your personal account on our website.
Claim solved
| Paul | November 28, 2022 02:30 |
Hi, do not try to rob me. I believe everyone know the truth. I just want my money back and you have no reason to deduct any of it.
Claim renewed
| E-Scrooge admin | November 28, 2022 02:52 |
Paul,
We do not provide customer support on this site.
Use your personal account on our website.
We do not provide customer support on this site.
Use your personal account on our website.
Claim solved
| Paul | November 28, 2022 07:58 |
Hi, Admin E-Scrooge,
I can't login my account, can't contact you for help.
I can't login my account, can't contact you for help.
Claim renewed
| E-Scrooge admin | November 28, 2022 08:07 |
Paul, Please Use Password Recovery
https://e-scrooge.is/uremember/EN
https://e-scrooge.is/uremember/EN
Claim solved
| Paul | November 28, 2022 15:14 |
I got my fund 95% back, thanks BestChange.com and E-scrooge admin.
CommentRemove
| Farid |  |
217.64.28.* | September 23, 2022 12:58 |
Exchange time takes too long for simple exchange. ETH to ADV cash is taking 30 minutes! Besides their support is rude!
I said that I will never use this service and the operator responded "bye bye"
Very poor service
I said that I will never use this service and the operator responded "bye bye"
Very poor service
| E-Scrooge admin | September 23, 2022 14:09 |
Hello, Farid,
Your coins have been received after 65 network confirmations. This information is posted on the site. After receiving your coins, the order is completed according to the rules, in 11 minutes.
Thank you!
Your coins have been received after 65 network confirmations. This information is posted on the site. After receiving your coins, the order is completed according to the rules, in 11 minutes.
Thank you!
CommentRemove
| Nika |  |
188.121.200.* | July 20, 2022 08:21 |
Thank you very much, everything went quickly and clearly. I will contact you again!
0
CommentRemove
| Reza |  |
5.202.69.* | July 16, 2022 17:10 |
Thank you for depositing very quickly this time
0
CommentRemove
| Reza |  |
51.158.70.* | July 8, 2022 12:04 |
This site transferred money accurately and quickly. thank you
0
CommentRemove
| Victor Gitonga |  |
197.156.134.* | May 24, 2022 19:51 |
A quick exchange with Paypal from Africa Kenya,
You should trust these guys, they are the best. I didn't trust them at first, but, after trying, it went through and was first.
Happy Client (:
You should trust these guys, they are the best. I didn't trust them at first, but, after trying, it went through and was first.
Happy Client (:
0
CommentRemove
| Boris |  |
62.219.167.* | March 15, 2022 19:59 |
Monero to paypal. the best price and quick process. recommend.
0
CommentRemove
| Javokhir |  |
213.230.78.* | March 10, 2022 20:46 |
Why do you need my e-wallet ? okay, even more important why copy/paste is not enabled for e-wallet address ? wtf is that ? who writes such long wallet address.
Do you guys do product analytics ? do you how you conversion drops after your ***** submission form ? i have never seen such stupid submission form ? please remove unnecessary fields in your submission form or fucking enable copy paste option
Do you guys do product analytics ? do you how you conversion drops after your ***** submission form ? i have never seen such stupid submission form ? please remove unnecessary fields in your submission form or fucking enable copy paste option
| BestChange admin | March 10, 2022 20:59 |
Hello!
We request the exchanger's administrator to respond to the user's complaint.
Best regards, BestChange administration.
We request the exchanger's administrator to respond to the user's complaint.
Best regards, BestChange administration.
| E-Scrooge admin | March 10, 2022 21:06 |
Hello, Javokhir!
Tell me your order number?
Tell me your order number?
Claim solved
| Javokhir | March 11, 2022 18:35 |
I can't place order because of stupid submission form in which I have required to input every single character of long e-wallet. it is not allowing me to copy and paste it enable copy paste option to make users life easier and you guys also see drastic improvement in user conversion
| E-Scrooge admin | March 11, 2022 18:41 |
Javokhir,
Write to the support service on our website.
Write to the support service on our website.
| Javokhir | March 12, 2022 08:40 |
I already wrote it, they didn't reply at all, that's why writing here. enable copy/paste option
CommentRemove
| Boris | |
192.114.23.* | March 6, 2022 13:33 |
Monero to paypal
I got the best course and speed proccesing. Thank you!
I got the best course and speed proccesing. Thank you!
0
CommentRemove
| Frank Dean |  |
85.117.116.* | February 8, 2022 11:48 |
Very cool exchange. The site is convenient, the exchange is fast. I dont know about managers, I didnt have to contact, because everything works anyway.
0
CommentRemove
| Yakov | |
5.44.174.* | January 5, 2022 05:37 |
An excellent exchanger, I advise everyone with a good exchange rate. Also, by my mistake, because of the wrong wallet, the money hung up, but the technical support wrote to me themselves and by joint efforts the order was changed and I received my payment!
0
CommentRemove
| Javanshir | |
185.233.182.* | January 2, 2022 12:58 |
Momentalniy perevod na karty!spasibo za servis!
0
CommentRemove
| Rose | |
185.232.20.* | December 12, 2021 16:51 |
I convert USDT to paypal using E-Scrooge . very nice online agent . thanks .
0
CommentRemove
| Tribeca | |
162.247.74.* | November 14, 2021 04:24 |
Reliable exchanger, the exchange is completed without problems and quickly enough. The service works honestly. In general, I was pleased with the work of the exchanger.
0
CommentRemove
| Dave | |
81.218.192.* | November 11, 2021 13:51 |
I'm greatly satisfied with the service and would like to recommend it to anyone. After trying different sites I can say with confidence that E-Scrooge offers fast and reliable service for big and small orders alike.
Thank you!
Thank you!
0
CommentRemove
| Md | |
193.37.33.* | November 1, 2021 09:35 |
Truly customer-oriented service!
I used their service several times. They always give me fully convenient support and fast process.
I am really happy to be a member of that site.
Thank you E-Scrooge.
I used their service several times. They always give me fully convenient support and fast process.
I am really happy to be a member of that site.
Thank you E-Scrooge.
0
CommentRemove
| Ilya |  |
151.115.60.* | October 30, 2021 14:24 |
Got a dollar in your wallet in about 20 minutes. Satisfied, no complaints
0
CommentRemove
| Julian | |
193.239.232.* | October 11, 2021 16:39 |
I got my money quickly. thanks
0
CommentRemove
| Victor | |
51.161.43.* | October 4, 2021 05:06 |
Great exchanger. Changed BTC. Receieved the money within 15 minutes.
0
CommentRemove
| Stephan |  |
109.70.100.* | September 17, 2021 17:40 |
My problem was solved by support. I appreciate
0
CommentRemove
| Lee | |
185.220.102.* | September 15, 2021 13:34 |
Have used a few times. So far so good.
Accidentally deleted an order after sending coins. Hopefully they can sort it out.
Accidentally deleted an order after sending coins. Hopefully they can sort it out.
0
CommentRemove
| Semen | |
5.61.49.* | September 8, 2021 09:35 |
The money was sent to BTC. There are more than 10 confirmations. The exchanger says that there are no confirmations. They asked for 2 confirmations, but they did not fulfill their duties. My mail is ignored. What should I do?
| E-Scrooge admin | September 8, 2021 09:55 |
Hello, Semen!
We do not have this order number and there are no similar incidents. Carefully check where you placed your order.
We do not have this order number and there are no similar incidents. Carefully check where you placed your order.
Claim solved
| Semen | September 8, 2021 10:03 |
Yes, im sorry. It was another exchange. I will write there now.
| E-Scrooge admin | September 8, 2021 10:05 |
Semen, please delete your review
CommentRemove
| Charro | |
45.153.160.* | September 6, 2021 06:29 |
Best service I've used for PayPal service. It took less than one hour.
0
CommentRemove
| Kian |  |
94.207.4.* | July 28, 2021 12:25 |
Positive: its not 100% scammers
negative: 8 days long- 11% fee charges feels like 4% of scam in each transaction (more than what i was expecting )
first of thanks god i received money, i was so suspicious that if the send the money
transaction date: 17-july-2021
received amount in: 25- July -2021 (8 days)
transaction amount: 350 USDT >> PayPal dollar 327
amount received after PayPal charges deduction 313$
almost 11% fee on 350$ which is a lot ! and also it mentioned receivables is 327 after charges , it should be 327 after allll charges
I try to not to use these service, until its necessary
negative: 8 days long- 11% fee charges feels like 4% of scam in each transaction (more than what i was expecting )
first of thanks god i received money, i was so suspicious that if the send the money
transaction date: 17-july-2021
received amount in: 25- July -2021 (8 days)
transaction amount: 350 USDT >> PayPal dollar 327
amount received after PayPal charges deduction 313$
almost 11% fee on 350$ which is a lot ! and also it mentioned receivables is 327 after charges , it should be 327 after allll charges
I try to not to use these service, until its necessary
| E-Scrooge admin | July 28, 2021 12:38 |
Hello, Kian!
From what you wrote above, we see that you have little experience with PayPal, you have not used it before.
We paid for your order in full 327$. We immediately write on our website that the PayPal system can collect commission from the recipient.
You can find the answer to this question on the Internet or in the PayPal system support service. If you are using the system for the first time, we recommend that you study their terms of use. No need to blame us for this.
We wish you a good day.
E-Scrooge.is
From what you wrote above, we see that you have little experience with PayPal, you have not used it before.
We paid for your order in full 327$. We immediately write on our website that the PayPal system can collect commission from the recipient.
You can find the answer to this question on the Internet or in the PayPal system support service. If you are using the system for the first time, we recommend that you study their terms of use. No need to blame us for this.
We wish you a good day.
E-Scrooge.is
Claim solved
CommentRemove
| Cyanide | |
188.19.251.* | July 19, 2021 06:18 |
I send 3.6 eth to them,but they never redeemed it and never refunded me. No email reply,no customer service,it's horrible.
0
CommentRemove
| Kirill | |
31.8.254.* | July 15, 2021 14:35 |
ETH arrived very quickly, in just 15 minutes. The first time I made such transactions and was a little worried, but everything went smoothly, I will continue to use this exchanger. Now I'm waiting for a discount for the added review.
0
CommentRemove
| Alex Summers | |
94.181.24.* | July 11, 2021 10:01 |
I want to recommend this website to anyone who wants to make a quick exchange! Thx!
0
CommentRemove
| Poli |  |
62.122.0.* | July 3, 2021 18:17 |
Friendly, adequate and competent support. Knows how to quickly solve not quite standard situations. I'm happy with everything. Thx!
0
CommentRemove
| Max | |
195.138.87.* | July 2, 2021 11:32 |
I have had a problem with my bank for two weeks and couldnt complete my order, these guys helped me and were patient, on their side they were very fast and precise! Best exchange! Recommended!!!!!
0
CommentRemove
| Twinx | |
109.70.100.* | July 2, 2021 06:03 |
Exchanging xmr to btc and didn't receive my coins for 9 hours. Website support is unavailable. They don't answer emails
| E-Scrooge admin | July 2, 2021 06:07 |
Hello, Twinx!
There is an online chat for instant support. Your order was completed 9 hours ago.
TX fe9ed62a3f004c8336718eec7dff5997efc5ee92f05fba580e983469931719c0
There is an online chat for instant support. Your order was completed 9 hours ago.
TX fe9ed62a3f004c8336718eec7dff5997efc5ee92f05fba580e983469931719c0
Claim solved
CommentRemove
E-Scrooge exchanger's most popular directions for the last 30 days:
