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E-Scrooge exchanger
Go to the E-Scrooge site
Information from the exchanger administration
E-Scrooge is an exchange service working with all major e-currencies. We support: Western Union, MoneyGram and etc., huge variety of exchange option. Buy, sell and exchange your e-currency with us and experience our competitive rates and an individual approach to every customer. Our support is online 24/7/365 to help and process your orders quickly and reliably.
Leave feedback about the exchanger
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| Status: | active | E-Scrooge reviews: | 0/380 | |
| Exchange rates: | 1228 | Advanced Cash TS: | 368 | |
| Reserve: | $419 007 | Perfect Money TS: | 884.10 | |
| Age: | 7 years 1 months | WebMoney BL: | — | |
| On BestChange: | 6 years | MyWOT rating: | 3.0 | |
| Country: |  |
Russia | Forums: | — |
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Use this type of feedback only if get no money from the E-Scrooge exchanger after it is due. When the funds from an exchange or refund operation reach your account, the claim must be dismissed. Make sure that you specify the exchange order number in this case – it will help the E-Scrooge administration solve the problem faster. If you just do not like the service at E-Scrooge and you want to share your opinion – select the Comment feedback type. |
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Add a comment:
I exchanged bitcoin for euros, money was sent to a paypal wallet within an hour.
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Sent usdt within one hour, the exchange rate is the best on this monitoring.
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They stole my money.
I tried to exchange BTC to Paypal (EUR), order #9385683
I'm currently waiting for my money for 2 days already. They don't tell me any updates or my order status.
The support operator is very rude. He's just mocking on me every time I write in the live chat (operator #3, that's all I know about him).
I demand my money and the compensation of the inconvenience I've faced.
I tried to exchange BTC to Paypal (EUR), order #9385683
I'm currently waiting for my money for 2 days already. They don't tell me any updates or my order status.
The support operator is very rude. He's just mocking on me every time I write in the live chat (operator #3, that's all I know about him).
I demand my money and the compensation of the inconvenience I've faced.
| Admin E-Scrooge | (March 27, 2020 | 14:11) |
Hello, Andrei Rizvash!
Your order was half paid, but unfortunately we are under a lot of work, so there is a delay. I apologize for the delay, your order will be completed as soon as possible.
Please show me how operator 3 mocks you, if this is not a lie?
With respect,
E-Scrooge Administration
Your order was half paid, but unfortunately we are under a lot of work, so there is a delay. I apologize for the delay, your order will be completed as soon as possible.
Please show me how operator 3 mocks you, if this is not a lie?
With respect,
E-Scrooge Administration
Claim cancelled
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Within an hour, we made a transfer to a dollar card, the exchange rate is one of the best on monitoring
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Thanks, the money received on the card within an hour.
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Ripple - visa usd, the transaction was completed within an hour.
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Excellent, Fast
Hello e-scrooge!
Thanks.
Btw, Can you help me 1 thing
Hello e-scrooge!
Thanks.
Btw, Can you help me 1 thing
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Last night I made an order with the company from Perfect Money USD to PayPal EUR, the transaction was indicated (in average 30 min.) The money was transfered, but nothing happened. Afetr about 1 hour waiting I contacted the online support, I was informed that it is not 30 minutes, but usually 24 hours. OK. After 24h nothing still. I contacted the support again, and was informed that because of technical problem I will get a refund (I contacted them, not thy contacted me!!!). I got a refund to Perfect Money. For me this costed 137.68 USD, and I got refunded 135.67 USD. So because of their "technical problem" I will have to pay 2 USD ... this is the end of the story? Is it fair? Can this be called a fair way of business? Not in Europe I think!
| Admin E-Scrooge | (February 13, 2020 | 20:43) |
Hello, Gabor!
We had reason to believe that your transaction is suspicious. Based on our AML policy, I can return the payment if the transaction in our opinion is very suspicious (implicated in fraud).
We received a payment of $ 135 from you, after which we made a refund of $ 135 + a commission of the PM system 0.5% ($ 0.67). This is the standard commission of the perfect money system, for accounts that have nothing to hide, whose identity is verified. You use an account that hides your identity. I do not take responsibility to refund the system commission for suspicious transactions from hidden accounts.
Therefore, this is all grounds for honest work.
We had reason to believe that your transaction is suspicious. Based on our AML policy, I can return the payment if the transaction in our opinion is very suspicious (implicated in fraud).
We received a payment of $ 135 from you, after which we made a refund of $ 135 + a commission of the PM system 0.5% ($ 0.67). This is the standard commission of the perfect money system, for accounts that have nothing to hide, whose identity is verified. You use an account that hides your identity. I do not take responsibility to refund the system commission for suspicious transactions from hidden accounts.
Therefore, this is all grounds for honest work.
Claim cancelled
| Gabor | (February 13, 2020 | 20:51) |
"The ground of honest work" is to make the work what we agreed, what we did verifyed, or if we can not do (it happens) to make the client not loose it's money because of our problem.
"The ground of honest work" to tell the customer we have technical problem, sorry we have to move back from the transaction ... but this has not happened, I was the one who had to ask after 20+ hours of waiting.
"The ground of honest work" ... for 20+ hours it was not seen the technical problem, or it was but it was not neccesary to inform the customer about it?
"The ground of honest work" ... is to make mistake and to put the mistak's cost on the custommer?
"The ground of honest work" ... is when I linked the custommer support the complaint here the answer from the support center was "show it to your Friends" ...
Sorry, no! This can not be explained, and this is not a behaviour in EU!!!
"The ground of honest work" to tell the customer we have technical problem, sorry we have to move back from the transaction ... but this has not happened, I was the one who had to ask after 20+ hours of waiting.
"The ground of honest work" ... for 20+ hours it was not seen the technical problem, or it was but it was not neccesary to inform the customer about it?
"The ground of honest work" ... is to make mistake and to put the mistak's cost on the custommer?
"The ground of honest work" ... is when I linked the custommer support the complaint here the answer from the support center was "show it to your Friends" ...
Sorry, no! This can not be explained, and this is not a behaviour in EU!!!
| Admin E-Scrooge | (February 13, 2020 | 20:53) |
Gabor,
We had reason to believe that your transaction is suspicious. Based on our AML policy, I can return the payment if the transaction in our opinion is very suspicious (implicated in fraud).
We received a payment of $ 135 from you, after which we made a refund of $ 135 + a commission of the PM system 0.5% ($ 0.67). This is the standard commission of the perfect money system, for accounts that have nothing to hide, whose identity is verified. You use an account that hides your identity. I do not take responsibility to refund the system commission for suspicious transactions from hidden accounts.
Therefore, this is all grounds for honest work.
We had reason to believe that your transaction is suspicious. Based on our AML policy, I can return the payment if the transaction in our opinion is very suspicious (implicated in fraud).
We received a payment of $ 135 from you, after which we made a refund of $ 135 + a commission of the PM system 0.5% ($ 0.67). This is the standard commission of the perfect money system, for accounts that have nothing to hide, whose identity is verified. You use an account that hides your identity. I do not take responsibility to refund the system commission for suspicious transactions from hidden accounts.
Therefore, this is all grounds for honest work.
| Gabor | (February 13, 2020 | 20:54) |
"The ground of honest work" is to make the work what we agreed, what we did verifyed, or if we can not do (it happens) to make the client not loose it's money because of our problem.
"The ground of honest work" to tell the customer we have technical problem, sorry we have to move back from the transaction ... but this has not happened, I was the one who had to ask after 20+ hours of waiting.
"The ground of honest work" ... for 20+ hours it was not seen the technical problem, or it was but it was not neccesary to inform the customer about it?
"The ground of honest work" ... is to make mistake and to put the mistak's cost on the custommer?
"The ground of honest work" ... is when I linked the custommer support the complaint here the answer from the support center was "show it to your Friends" ...
Sorry, no! This can not be explained, and this is not a behaviour in EU!!!
"The ground of honest work" to tell the customer we have technical problem, sorry we have to move back from the transaction ... but this has not happened, I was the one who had to ask after 20+ hours of waiting.
"The ground of honest work" ... for 20+ hours it was not seen the technical problem, or it was but it was not neccesary to inform the customer about it?
"The ground of honest work" ... is to make mistake and to put the mistak's cost on the custommer?
"The ground of honest work" ... is when I linked the custommer support the complaint here the answer from the support center was "show it to your Friends" ...
Sorry, no! This can not be explained, and this is not a behaviour in EU!!!
| Gabor | (February 13, 2020 | 21:33) |
By the way ... a concurent money exchanger made the transaction in the said 30 min interval ... the exchange there is already over.
AVOID E-Scrooge exchanger ... never again!!! All I gained was 2 USD minus at my account and 24h time loss. Is this what you looking for ... then go ahead and use their "service".
Never again! AVOID!
AVOID E-Scrooge exchanger ... never again!!! All I gained was 2 USD minus at my account and 24h time loss. Is this what you looking for ... then go ahead and use their "service".
Never again! AVOID!
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I have received the money from them!
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I tried the service, in the FAQ, a paypal payment suppose to take up to 24h , its more the 35 hours now, and each time i talk to customer service, they keep telling me that my order will be completed in the next hour.......
I DONT recommend this website.... no trust in them,,,,,,,
I lost my crypto.... :(
operator 8: We will try to complete your order soon, thanks for waiting.
1H later.....
Chat was transferred to agent Operator 3
I apologize for the delay, your order will be completed within the next hour. I apologize again for the delay
2H later
Your order will be completed within the next 40 minutes, please do not have much heat. I apologize for the delay
1H later.....
you order in process!!!
...................... still nothing in my paypal account and the order still in process...........
I DONT recommend this website.... no trust in them,,,,,,,
I lost my crypto.... :(
operator 8: We will try to complete your order soon, thanks for waiting.
1H later.....
Chat was transferred to agent Operator 3
I apologize for the delay, your order will be completed within the next hour. I apologize again for the delay
2H later
Your order will be completed within the next 40 minutes, please do not have much heat. I apologize for the delay
1H later.....
you order in process!!!
...................... still nothing in my paypal account and the order still in process...........
| Admin E-Scrooge | (January 9, 2020 | 19:56) |
Hello, Kali!
Your order has been completed.
I apologize for the delay.
Best regards, E-Scrooge administration.
Your order has been completed.
I apologize for the delay.
Best regards, E-Scrooge administration.
Claim cancelled
| Kali | (January 9, 2020 | 20:02) |
YEAH! maybe my message did it effect but,,, my order is completed!!! thanks to e-Scrooge.
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More than 24 hours have passed and the payment has not been processed, in the chat they say that for new transactions it is instantly, but for the previous one I must wait
| Admin E-Scrooge | (December 4, 2019 | 21:22) |
Hello, Erick!
I apologize for the delay, your order will be completed as soon as possible.
Administrator.
I apologize for the delay, your order will be completed as soon as possible.
Administrator.
Claim cancelled
| Erick | (December 4, 2019 | 21:26) |
I will cancel the Claim when the order is completed, still the order is in process
Claim renewed
| Erick | (December 4, 2019 | 22:42) |
Already passed 28 hrs and the order is still NOT completed
| Admin E-Scrooge | (December 5, 2019 | 08:35) |
Erick,
Dear customer!
Before complaining, please make sure that your account PayPal can accept payments.
You have completed the return.
Administrator.
Dear customer!
Before complaining, please make sure that your account PayPal can accept payments.
You have completed the return.
Administrator.
Claim cancelled
| Erick | (December 5, 2019 | 15:44) |
Was SOLVED! there was a delay exceeding 4 hours since they tried to deposit in paypal, no was possible for a paypal account restriction and the money was returned, the service has delays but is TRUSTED
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It is awful! The service just screwed me over for 220 euros! I initialized exchange process from BTC to Euro PayPal, it has been already more than 12 hours since I started the process and nothing changed to its status! I was about to donate money for a person with cancer desease who really needs it,but I just simply lost my money and support just send me the same messages that it "will take 24 hours, but usually 30 minutes!". Admin reply me ASAP, we need to settle this question down!
| Admin E-Scrooge | (November 30, 2019 | 10:57) |
Hello, Alan Freeman!
Use this type of feedback only if get no money from the E-Scrooge exchanger after it is due. When the funds from an exchange or refund operation reach your account, the claim must be dismissed.
Your order is still being processed in accordance with the regulations.
Administrator.
Use this type of feedback only if get no money from the E-Scrooge exchanger after it is due. When the funds from an exchange or refund operation reach your account, the claim must be dismissed.
Your order is still being processed in accordance with the regulations.
Administrator.
Claim cancelled
| Alan Freeman | (November 30, 2019 | 11:16) |
Then why do you write "30 minutes estimated time" if it is false? If I knew it is going to bring me so much troubles I would never use your exchange! I don't want to lose any commission on the refund either, but just to get money on my PayPal account and send them to my friend in order to help him.
| Alan Freeman | (November 30, 2019 | 14:20) |
So, guys solved the problem. I hope next time it will not cause any troubles with the transfer!
| Admin E-Scrooge | (November 30, 2019 | 14:25) |
Alan Freeman,
There were no problems. There is a regulation for the execution of orders and we comply with it.
There were no problems. There is a regulation for the execution of orders and we comply with it.
CommentRemove
I have been waiting for hours, I have not liked the support for the chat and the status of my order can no longer be seen as before.
| Admin E-Scrooge | (November 22, 2019 | 07:39) |
Hello, Fernando!
We checked the chat operation.
You have received quality support and answers to all your questions.
At the end of the dialogue, you thanked the operator for their help.
1.Use this type of feedback only if get no money from the E-Scrooge exchanger after it is due.
The lead time for your order has not yet expired. No need to create a complaint.
The lead time for your order is up to 24 hours.
2. Dear clients! We have implemented automatic registration process on our web site. To register - just make your first order with us! Your account will be created automatically and your Login and Password will be sent to your e-mail address. After that, you may use provided login and password to authorize on our web site and monitor your orders in Personal Cabinet.
Administrator.
We checked the chat operation.
You have received quality support and answers to all your questions.
At the end of the dialogue, you thanked the operator for their help.
1.Use this type of feedback only if get no money from the E-Scrooge exchanger after it is due.
The lead time for your order has not yet expired. No need to create a complaint.
The lead time for your order is up to 24 hours.
2. Dear clients! We have implemented automatic registration process on our web site. To register - just make your first order with us! Your account will be created automatically and your Login and Password will be sent to your e-mail address. After that, you may use provided login and password to authorize on our web site and monitor your orders in Personal Cabinet.
Administrator.
Claim cancelled
CommentRemove
Today (20/11/2019) i try to get suppot with one operator called "Operator 3" and it will not give any assistence! Bad reply, rudeness and it will not solve my request!
I will never use this website! You lost one client! Have a very good nice day!
I will never use this website! You lost one client! Have a very good nice day!
| Admin E-Scrooge | (November 20, 2019 | 23:03) |
Hello, Oscar Cipriano!
How do you have the nerve to write here?
You came to our website and started begging, brazenly asking for a cancellation of the commission for all your orders.
When you didn’t like that the service can’t go according to your proposed conditions, and indeed why would it?
You began to insult, humiliate and call names to the operator. Perhaps this is the level of your upbringing, but subboarding should be respected.
I want to inform you that you are blacklisted on our service.
Administrator.
How do you have the nerve to write here?
You came to our website and started begging, brazenly asking for a cancellation of the commission for all your orders.
When you didn’t like that the service can’t go according to your proposed conditions, and indeed why would it?
You began to insult, humiliate and call names to the operator. Perhaps this is the level of your upbringing, but subboarding should be respected.
I want to inform you that you are blacklisted on our service.
Administrator.
Claim cancelled
CommentRemove
Can I get help from an admin? I was told that I did not pay but my XLMs now you have, I kindly ask that someone help me get them back, I can show you everything you want, order id: 3727916
| Admin E-Scrooge | (November 18, 2019 | 18:06) |
Hello, Davide!
We haven’t received your coins from you, provide proof of your payment, give me Txid.
Administrator
We haven’t received your coins from you, provide proof of your payment, give me Txid.
Administrator
| Davide | (November 19, 2019 | 13:52) |
Thanks you , 124996314bff13719cea1503156e2e727076bb992ef4db9b2ee1206d7ae9e1e7
| Admin E-Scrooge | (November 19, 2019 | 17:26) |
Davide,
You made a mistake, in numbers memo.
You sent your coins to another memo, so we didn’t receive them.
Be careful next time.
Administrator.
You made a mistake, in numbers memo.
You sent your coins to another memo, so we didn’t receive them.
Be careful next time.
Administrator.
| Davide | (November 19, 2019 | 17:35) |
Can I get a refund? thank you very much
| Admin E-Scrooge | (November 19, 2019 | 17:39) |
Davide, why are you asking me this question?
you did not send me your coins.
This question needs to be closed here.
Be careful next time.
Administrator.
you did not send me your coins.
This question needs to be closed here.
Be careful next time.
Administrator.
CommentRemove
Hello,
I put an order for exchanging btc to PayPal 15 hours ago. My btc transaction was confirmed after 1 hour. Website says it takes up to 30 minutes after the btc confirmation, but after 2 hours I didn't see money into my PayPal account. I contacted the support. He told me that my order is being processed and it will take a few more hours. After waiting 3 hours nothing happend. Support does not reply anymore.
I put an order for exchanging btc to PayPal 15 hours ago. My btc transaction was confirmed after 1 hour. Website says it takes up to 30 minutes after the btc confirmation, but after 2 hours I didn't see money into my PayPal account. I contacted the support. He told me that my order is being processed and it will take a few more hours. After waiting 3 hours nothing happend. Support does not reply anymore.
| Admin E-Scrooge | (October 29, 2019 | 14:49) |
Hello, Morti!
Support is available for you 24/7.
If you have questions, then contact the online chat on the site.
Administrator
Support is available for you 24/7.
If you have questions, then contact the online chat on the site.
Administrator
Claim cancelled
CommentRemove
Made payment 20 hours ago, support tells me always that it will happen in an hour, in 2 hours, and nothing happens. be aware
order 9462683
order 9462683
| Admin E-Scrooge | (October 28, 2019 | 18:45) |
Hello, Leonid!
We apologize for the delay.
We had minor technical difficulties in paying for your order and this caused a delay in the payment.
Your order has now been paid.
Administrator
We apologize for the delay.
We had minor technical difficulties in paying for your order and this caused a delay in the payment.
Your order has now been paid.
Administrator
CommentRemove
I am very happy about the exchange.
I exchanged my bitcoin for paypal and it's only about 15 minutes.
Thanks to the scrooge team
I exchanged my bitcoin for paypal and it's only about 15 minutes.
Thanks to the scrooge team
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Hello, I put an order for exchanging XRP to paypal USD. The website says it would take around 5-30 minutes, however, approximately 7 hours has passed and the order is still not completed. The order number is #9352768 if an admin could help me that would be great.
| Admin BestChange.com | (October 5, 2019 | 09:50) |
Hello!
A request for the administrator of the exchanger to respond to this complaint from the user.
Best regards, BestChange administration.
A request for the administrator of the exchanger to respond to this complaint from the user.
Best regards, BestChange administration.
CommentRemove
My exchange has not gone through. And the customer service is very rude. I sent 500usdt and the guy denys having received it. But first he said they were processing it shortly and to my surprise the guy started speaking rudely and blocked me. Wen I tries to ask for their email address I send them clear snapshots those guy refused to send email. I have the snap shot and emails with me for my exchange. He has blocked me now. Exchange id is Order #0769562.
| Admin E-Scrooge | (October 4, 2019 | 14:44) |
Hello, Andrew!
That's right, the operator added your contact to spam. Because for an hour you fool your head. You were asked to send Txid to your operation, instead you go to complain. Please show Txid of your payment, everything is very simple.
That's right, the operator added your contact to spam. Because for an hour you fool your head. You were asked to send Txid to your operation, instead you go to complain. Please show Txid of your payment, everything is very simple.
Claim cancelled
| Andrew | (October 4, 2019 | 15:05) |
Please my tx id order #0769562. You look at the email u sent me.
Hello!
your order #0769562 is accepted and will be processed shortly! please, track status and progress of all your orders using personal cabinet at our website https://e-scrooge.Is/ .
Attention! this e-mail has been sent automatically. Please don't try to answer it.
Thank you for choosing our company!
regards,
the e-scrooge team,
https://e-scrooge.Is/
Hello!
your order #0769562 is accepted and will be processed shortly! please, track status and progress of all your orders using personal cabinet at our website https://e-scrooge.Is/ .
Attention! this e-mail has been sent automatically. Please don't try to answer it.
Thank you for choosing our company!
regards,
the e-scrooge team,
https://e-scrooge.Is/
Claim renewed
| Admin E-Scrooge | (October 4, 2019 | 15:09) |
Andrew,
I will repeat again, show your payment Txid.
If you cannot provide this information, please do not reimburse the claim, because it has no reason to be true.
I will repeat again, show your payment Txid.
If you cannot provide this information, please do not reimburse the claim, because it has no reason to be true.
Claim cancelled
CommentRemove
This exchanger offers fast transactions for reasonable fees.
I am convinced of this more than once
Good job
I am convinced of this more than once
Good job
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Fast payments and very trusted support team… Today - Tether to Payeer (10min)
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Been waiting for over 6 hours with no results or feedback on ORDER #4712436
| Admin E-Scrooge | (September 28, 2019 | 10:49) |
Hello, Micah Pinder!
I apologize for the delay, there were technical difficulties.
Your order has been completed
I apologize for the delay, there were technical difficulties.
Your order has been completed
Claim cancelled
CommentRemove
Any chance to check 2670550 waited over an hour and no response from live chat
| Admin E-Scrooge | (September 23, 2019 | 05:38) |
Hello, Ghooul!
Read the exchange rules carefully before creating an order.
"Attention! Transaction will be processed after 2 network confirmations. Exchange rate will be finally fixed after 2 network confirmations"
Read the exchange rules carefully before creating an order.
"Attention! Transaction will be processed after 2 network confirmations. Exchange rate will be finally fixed after 2 network confirmations"
CommentRemove
Hello, I put an order for exchanging tether to paypal. In the website it says it takes 5-30 minutes and after I paid for the order the operator said it will take one hour. now more than 6 hours passed and no one answer me. There is no supporter! Why do you call it 24/7?! and why don't you do my order?
| Admin E-Scrooge | (September 23, 2019 | 05:37) |
Hello, Nina!
You were given all the information in an online chat.
For communication, you can use the chat on your order,
as well as the contacts section on our website.
You were given all the information in an online chat.
For communication, you can use the chat on your order,
as well as the contacts section on our website.
| Nina | (September 23, 2019 | 10:40) |
Dear Admin,
what do you mean that I were given all the information? my order number is #1291996. I put the order about 17 hours ago but it has not been completed. In the website it says that it takes 30 minutes. How long should I wait?
what do you mean that I were given all the information? my order number is #1291996. I put the order about 17 hours ago but it has not been completed. In the website it says that it takes 30 minutes. How long should I wait?
| Admin E-Scrooge | (September 23, 2019 | 14:04) |
Nina, sorry for delay. Your order is completed.
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A good exchanger with a convenient interface and minimal exchange.
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Àdvantageous rate and fast application processing
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Confirmed - very fast. Thank. My rating of A +++
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I withdraw BTC to PayPal and it works instantly and without any issues. Very good service and professional support.
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Trustfull and responsive service. One of the BEST and oldest on this market. I've exchanged here since 2009 and they NEVER let me down. Thank you e-scrooge team and God Bless.
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