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E-Scrooge exchanger
Go to the E-Scrooge site
Information from the exchanger administration
E-Scrooge is an exchange service working with all major e-currencies. We support: Western Union, MoneyGram and etc., huge variety of exchange option. Buy, sell and exchange your e-currency with us and experience our competitive rates and an individual approach to every customer. Our support is online 24/7/365 to help and process your orders quickly and reliably.
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| Status: | active | E-Scrooge reviews: | 0/393 | |
| Exchange rates: | 1139 | Advanced Cash TS: | 1261 | |
| Reserve: | $4 419 973 | Perfect Money TS: | 883.90 | |
| Age: | 8 years | WebMoney BL: | — | |
| On BestChange: | 6 years 11 months | MyWOT rating: | 3.1 | |
| Country: |  |
Russia | Forums: | — |
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Use this type of feedback only if get no money from the E-Scrooge exchanger after it is due. When the funds from an exchange or refund operation reach your account, the claim must be dismissed. Make sure that you specify the exchange order number in this case – it will help the E-Scrooge administration solve the problem faster. If you just do not like the service at E-Scrooge and you want to share your opinion – select the Comment feedback type. |
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Обмена не совершал. Пообщался с оператором, который стал ругать меня за то, что я якобы открыл второе окно чата, хотя этого не было, а на мой вопрос откуда разница в курсе на bestchange и у них на сайте предложил подучиться и выяснить чем отличается биржевой курс от курса обмена. Честно говоря, поражен как у этих умников вообще кто-то что-то меняет при таком отношении.
| Admin E-Scrooge | (January 8, 2021 | 20:32) |
Hello, Andrey!
There were no violations by the operator.
You swore at the operator and spoke very rudely, but you got all the answers.
There were no violations by the operator.
You swore at the operator and spoke very rudely, but you got all the answers.
| Andrey | (January 8, 2021 | 20:38) |
There was an inadequate rude attitude from your operator. Want to ignore it? Ok, I just recommend not using your service if you do not want to waste your nerves and lose your money
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The first time I'm using this service, it took like 1 hour max, but I receive my money.
thank you so much
thank you so much
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Здравствуйте, я вчера оформил заявку но сеть была сильно загружена, и аж утром подтвердилась моя транзакция, я начал писать, с утра, но на меня начали обзывать мошёнником, хотя они сами мошенники, они решили себе прикарманить мои деньги
| Admin E-Scrooge | (December 23, 2020 | 10:37) |
Hello, dear customer!
You are a fraud. You're trying to trick the operators. We didn't receive any crypto from you.
You are a fraud. You're trying to trick the operators. We didn't receive any crypto from you.
| Admin E-Scrooge | (December 23, 2020 | 10:41) |
Hello!
Yes indeed your order is marked as fraudulent.
1.If you state the opposite, then could you then explain why your order was created later than your transaction appeared on the blockchain network?
2. According to the rules of our AML company policy, we have the right to request from the client confirming documents of his identity. Please send us a copy of your passport (against the background of our website) + a selfie with your passport to support@e-scrooge.is.
With respect!
Yes indeed your order is marked as fraudulent.
1.If you state the opposite, then could you then explain why your order was created later than your transaction appeared on the blockchain network?
2. According to the rules of our AML company policy, we have the right to request from the client confirming documents of his identity. Please send us a copy of your passport (against the background of our website) + a selfie with your passport to support@e-scrooge.is.
With respect!
| Admin E-Scrooge | (December 23, 2020 | 12:21) |
You are a fraud. You're trying to trick the operators. We didn't receive any crypto from you.
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ETH to USD received my money fast enough, 5/5 Thanks ! Will use it again.
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Great service.
I got the best advice from operator 8.
I got the best advice from operator 8.
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I received my money into my account in about 30 minutes.
I recommend.
I recommend.
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The best guys for Paypal payments. We have been working with them for 4 months already. Thanks for your work.
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Got it. Very fast, Bitcoin to my card. Thank you!
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Very good service, best price and speed on the market. Exchanged a lot already and will do more. Good job guys!
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I always use this service. Great exchanger for regular work. Professional support
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I should send money sometimes. Usually I use this exchanger. Thanks for good work
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Transaction from advcash to paypal completed in time, good service. Thank you
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Today I received a scotch attitude from the operator. The site lists the rates and discounts that are available after reaching the specified amount. When I ask if I will receive a discount on the next exchange in an amount exceeding the specified limits - the operator replies that I am asking for a discount from him. Begging ... I deduced the sum with four zeros from this service, but I won’t work with them until I reconsider the policy of communication with clients.
The conversation in the style of gopota, I quote the response of the operator
"If you place an order, then place it. I can’t bargain with you in the chat."
And then he also finishes that I am asking him for a discount.
the question is everything is good, is it possible to work and why the operator answers for a long time, I got the answer “I went to the toilet” You guys are the direct standard of business communication and compliance with the regulations
The conversation in the style of gopota, I quote the response of the operator
"If you place an order, then place it. I can’t bargain with you in the chat."
And then he also finishes that I am asking him for a discount.
the question is everything is good, is it possible to work and why the operator answers for a long time, I got the answer “I went to the toilet” You guys are the direct standard of business communication and compliance with the regulations
| Dd | (July 10, 2020 | 15:02) |
Оставлю и русскоязычную версию коментария, чтоб перевод не искажал всю суть произошедшего
Сегодня я получил скотсткое отношение со стороны оператора. На сайте указаны тарифы и скидки, которые доступны после достижения указанной суммы. Когда я спрашиваю получу ли я скидку при очередном обмене в сумму превышащую указанные лимиты - оператор отвечает что я выпрашиваю у него скидку. Выпрашиваю... Вывел с этого сервиса сумму с четырмя нулями, но больше работать с ними не буду,до тех пор пока не пересмотрят политику общения с клиентами.
Разговор в стиле гопоты , цитирую ответ самого оператора
"Если заказ оформлять будите, то оформляйте. Я не могу с вами торговаться в чате."
А потом еще и добивает что я выпрашиваю у него скидку.
на вопрос все ли хорошо, можно ли работать и почему оператор долго отвечает , получил ответ " Ходил в туалет" Вы ребята прям эталон делового общения и соблюдения регламента (НЕТ)
Сегодня я получил скотсткое отношение со стороны оператора. На сайте указаны тарифы и скидки, которые доступны после достижения указанной суммы. Когда я спрашиваю получу ли я скидку при очередном обмене в сумму превышащую указанные лимиты - оператор отвечает что я выпрашиваю у него скидку. Выпрашиваю... Вывел с этого сервиса сумму с четырмя нулями, но больше работать с ними не буду,до тех пор пока не пересмотрят политику общения с клиентами.
Разговор в стиле гопоты , цитирую ответ самого оператора
"Если заказ оформлять будите, то оформляйте. Я не могу с вами торговаться в чате."
А потом еще и добивает что я выпрашиваю у него скидку.
на вопрос все ли хорошо, можно ли работать и почему оператор долго отвечает , получил ответ " Ходил в туалет" Вы ребята прям эталон делового общения и соблюдения регламента (НЕТ)
| Admin E-Scrooge | (July 10, 2020 | 15:10) |
Hello, Dd!
1. We studied your dialogue with our employee, and indeed he does not have such authority to make discounts. As if the client did not beg him about it (this is exactly what happened on your part). The system will automatically offer the customer a discount, if possible. In this area, our service has offered the best rate on the market.
2. We would also like to remind you that if the operator did not answer you in the chat at the same moment. That the functionality of our site implies the creation of an order without the participation of the operator. The order will accordingly be completed in the specified regulations.
If you are not satisfied with the commission, you can always contact another service.
1. We studied your dialogue with our employee, and indeed he does not have such authority to make discounts. As if the client did not beg him about it (this is exactly what happened on your part). The system will automatically offer the customer a discount, if possible. In this area, our service has offered the best rate on the market.
2. We would also like to remind you that if the operator did not answer you in the chat at the same moment. That the functionality of our site implies the creation of an order without the participation of the operator. The order will accordingly be completed in the specified regulations.
If you are not satisfied with the commission, you can always contact another service.
| Dd | (July 10, 2020 | 15:16) |
Меня не устраивает поведение вашего оператора. Меня не интересует ходил ли он в туалет и ходил по большому или маленькому. Все ваши клиенты так или иначе имеют свой бизнес раз работают с вами, и надо соблюдать деловой разговорный стиль.
Был прямо задан вопрос - **Спрошу так, у вас указано что действует скидка в 3% при заявке от 3000$
если я создам заявку на BTC/Visa USD я получу скидку ?**
И был получен ответ "Не выпрашивайте скидку" - да кто он такой чтоб я у него что-то выпрашивал? Я уточняю насколько вы соблюдаете честность предложенных вами тарифов, а вы мне отвечаете что я у вас что-то выпрашиваю.Я не раз работал с вами и все было хорошо, но сегодня ваш оператор перешел все рамки дозволенного
Был прямо задан вопрос - **Спрошу так, у вас указано что действует скидка в 3% при заявке от 3000$
если я создам заявку на BTC/Visa USD я получу скидку ?**
И был получен ответ "Не выпрашивайте скидку" - да кто он такой чтоб я у него что-то выпрашивал? Я уточняю насколько вы соблюдаете честность предложенных вами тарифов, а вы мне отвечаете что я у вас что-то выпрашиваю.Я не раз работал с вами и все было хорошо, но сегодня ваш оператор перешел все рамки дозволенного
| Admin E-Scrooge | (July 10, 2020 | 15:19) |
Dd,
We recommend that you contact another service.
We recommend that you contact another service.
| Dd | (July 10, 2020 | 15:23) |
Anyone and never recommended to work with this service
| Admin E-Scrooge | (July 10, 2020 | 15:29) |
You have not received a discount and therefore are very offended. Our commission is the lowest on the market.
We do not trade in chat, at the request of the client. If the client is not satisfied with the course, then he may find another service. Have a nice day!
We do not trade in chat, at the request of the client. If the client is not satisfied with the course, then he may find another service. Have a nice day!
| Dd | (July 10, 2020 | 15:38) |
No, I’m offended that your operator does not follow the rules for communicating with a client. You have discounts ordered, I clarify this is true or false. And he answers me that you have no discounts on absolutely all directions of exchange. It turns out either you are deceiving customers or he.
| Admin E-Scrooge | (July 10, 2020 | 15:41) |
Dd,
We wish to find the best course.
Have a nice day
We wish to find the best course.
Have a nice day
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Cool exchanger, received money quickly. thank
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Some of the best exchange rates. There are no problems.
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Thanks for the instant transfer for my PayPal.
We have been working several times and always fast.
Good, fast, safe service.
We have been working several times and always fast.
Good, fast, safe service.
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Very fast and reliable service.
Thank you.
Thank you.
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They stole my money.
I tried to exchange BTC to Paypal (EUR), order #9385683
I'm currently waiting for my money for 2 days already. They don't tell me any updates or my order status.
The support operator is very rude. He's just mocking on me every time I write in the live chat (operator #3, that's all I know about him).
I demand my money and the compensation of the inconvenience I've faced.
I tried to exchange BTC to Paypal (EUR), order #9385683
I'm currently waiting for my money for 2 days already. They don't tell me any updates or my order status.
The support operator is very rude. He's just mocking on me every time I write in the live chat (operator #3, that's all I know about him).
I demand my money and the compensation of the inconvenience I've faced.
| Admin E-Scrooge | (March 27, 2020 | 14:11) |
Hello, Andrei Rizvash!
Your order was half paid, but unfortunately we are under a lot of work, so there is a delay. I apologize for the delay, your order will be completed as soon as possible.
Please show me how operator 3 mocks you, if this is not a lie?
With respect,
E-Scrooge Administration
Your order was half paid, but unfortunately we are under a lot of work, so there is a delay. I apologize for the delay, your order will be completed as soon as possible.
Please show me how operator 3 mocks you, if this is not a lie?
With respect,
E-Scrooge Administration
Claim cancelled
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Within an hour, we made a transfer to a dollar card, the exchange rate is one of the best on monitoring
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Thanks, the money received on the card within an hour.
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Ripple - visa usd, the transaction was completed within an hour.
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Excellent, Fast
Hello e-scrooge!
Thanks.
Btw, Can you help me 1 thing
Hello e-scrooge!
Thanks.
Btw, Can you help me 1 thing
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Last night I made an order with the company from Perfect Money USD to PayPal EUR, the transaction was indicated (in average 30 min.) The money was transfered, but nothing happened. Afetr about 1 hour waiting I contacted the online support, I was informed that it is not 30 minutes, but usually 24 hours. OK. After 24h nothing still. I contacted the support again, and was informed that because of technical problem I will get a refund (I contacted them, not thy contacted me!!!). I got a refund to Perfect Money. For me this costed 137.68 USD, and I got refunded 135.67 USD. So because of their "technical problem" I will have to pay 2 USD ... this is the end of the story? Is it fair? Can this be called a fair way of business? Not in Europe I think!
| Admin E-Scrooge | (February 13, 2020 | 20:43) |
Hello, Gabor!
We had reason to believe that your transaction is suspicious. Based on our AML policy, I can return the payment if the transaction in our opinion is very suspicious (implicated in fraud).
We received a payment of $ 135 from you, after which we made a refund of $ 135 + a commission of the PM system 0.5% ($ 0.67). This is the standard commission of the perfect money system, for accounts that have nothing to hide, whose identity is verified. You use an account that hides your identity. I do not take responsibility to refund the system commission for suspicious transactions from hidden accounts.
Therefore, this is all grounds for honest work.
We had reason to believe that your transaction is suspicious. Based on our AML policy, I can return the payment if the transaction in our opinion is very suspicious (implicated in fraud).
We received a payment of $ 135 from you, after which we made a refund of $ 135 + a commission of the PM system 0.5% ($ 0.67). This is the standard commission of the perfect money system, for accounts that have nothing to hide, whose identity is verified. You use an account that hides your identity. I do not take responsibility to refund the system commission for suspicious transactions from hidden accounts.
Therefore, this is all grounds for honest work.
Claim cancelled
| Gabor | (February 13, 2020 | 20:51) |
"The ground of honest work" is to make the work what we agreed, what we did verifyed, or if we can not do (it happens) to make the client not loose it's money because of our problem.
"The ground of honest work" to tell the customer we have technical problem, sorry we have to move back from the transaction ... but this has not happened, I was the one who had to ask after 20+ hours of waiting.
"The ground of honest work" ... for 20+ hours it was not seen the technical problem, or it was but it was not neccesary to inform the customer about it?
"The ground of honest work" ... is to make mistake and to put the mistak's cost on the custommer?
"The ground of honest work" ... is when I linked the custommer support the complaint here the answer from the support center was "show it to your Friends" ...
Sorry, no! This can not be explained, and this is not a behaviour in EU!!!
"The ground of honest work" to tell the customer we have technical problem, sorry we have to move back from the transaction ... but this has not happened, I was the one who had to ask after 20+ hours of waiting.
"The ground of honest work" ... for 20+ hours it was not seen the technical problem, or it was but it was not neccesary to inform the customer about it?
"The ground of honest work" ... is to make mistake and to put the mistak's cost on the custommer?
"The ground of honest work" ... is when I linked the custommer support the complaint here the answer from the support center was "show it to your Friends" ...
Sorry, no! This can not be explained, and this is not a behaviour in EU!!!
| Admin E-Scrooge | (February 13, 2020 | 20:53) |
Gabor,
We had reason to believe that your transaction is suspicious. Based on our AML policy, I can return the payment if the transaction in our opinion is very suspicious (implicated in fraud).
We received a payment of $ 135 from you, after which we made a refund of $ 135 + a commission of the PM system 0.5% ($ 0.67). This is the standard commission of the perfect money system, for accounts that have nothing to hide, whose identity is verified. You use an account that hides your identity. I do not take responsibility to refund the system commission for suspicious transactions from hidden accounts.
Therefore, this is all grounds for honest work.
We had reason to believe that your transaction is suspicious. Based on our AML policy, I can return the payment if the transaction in our opinion is very suspicious (implicated in fraud).
We received a payment of $ 135 from you, after which we made a refund of $ 135 + a commission of the PM system 0.5% ($ 0.67). This is the standard commission of the perfect money system, for accounts that have nothing to hide, whose identity is verified. You use an account that hides your identity. I do not take responsibility to refund the system commission for suspicious transactions from hidden accounts.
Therefore, this is all grounds for honest work.
| Gabor | (February 13, 2020 | 20:54) |
"The ground of honest work" is to make the work what we agreed, what we did verifyed, or if we can not do (it happens) to make the client not loose it's money because of our problem.
"The ground of honest work" to tell the customer we have technical problem, sorry we have to move back from the transaction ... but this has not happened, I was the one who had to ask after 20+ hours of waiting.
"The ground of honest work" ... for 20+ hours it was not seen the technical problem, or it was but it was not neccesary to inform the customer about it?
"The ground of honest work" ... is to make mistake and to put the mistak's cost on the custommer?
"The ground of honest work" ... is when I linked the custommer support the complaint here the answer from the support center was "show it to your Friends" ...
Sorry, no! This can not be explained, and this is not a behaviour in EU!!!
"The ground of honest work" to tell the customer we have technical problem, sorry we have to move back from the transaction ... but this has not happened, I was the one who had to ask after 20+ hours of waiting.
"The ground of honest work" ... for 20+ hours it was not seen the technical problem, or it was but it was not neccesary to inform the customer about it?
"The ground of honest work" ... is to make mistake and to put the mistak's cost on the custommer?
"The ground of honest work" ... is when I linked the custommer support the complaint here the answer from the support center was "show it to your Friends" ...
Sorry, no! This can not be explained, and this is not a behaviour in EU!!!
| Gabor | (February 13, 2020 | 21:33) |
By the way ... a concurent money exchanger made the transaction in the said 30 min interval ... the exchange there is already over.
AVOID E-Scrooge exchanger ... never again!!! All I gained was 2 USD minus at my account and 24h time loss. Is this what you looking for ... then go ahead and use their "service".
Never again! AVOID!
AVOID E-Scrooge exchanger ... never again!!! All I gained was 2 USD minus at my account and 24h time loss. Is this what you looking for ... then go ahead and use their "service".
Never again! AVOID!
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I have received the money from them!
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I tried the service, in the FAQ, a paypal payment suppose to take up to 24h , its more the 35 hours now, and each time i talk to customer service, they keep telling me that my order will be completed in the next hour.......
I DONT recommend this website.... no trust in them,,,,,,,
I lost my crypto.... :(
operator 8: We will try to complete your order soon, thanks for waiting.
1H later.....
Chat was transferred to agent Operator 3
I apologize for the delay, your order will be completed within the next hour. I apologize again for the delay
2H later
Your order will be completed within the next 40 minutes, please do not have much heat. I apologize for the delay
1H later.....
you order in process!!!
...................... still nothing in my paypal account and the order still in process...........
I DONT recommend this website.... no trust in them,,,,,,,
I lost my crypto.... :(
operator 8: We will try to complete your order soon, thanks for waiting.
1H later.....
Chat was transferred to agent Operator 3
I apologize for the delay, your order will be completed within the next hour. I apologize again for the delay
2H later
Your order will be completed within the next 40 minutes, please do not have much heat. I apologize for the delay
1H later.....
you order in process!!!
...................... still nothing in my paypal account and the order still in process...........
| Admin E-Scrooge | (January 9, 2020 | 19:56) |
Hello, Kali!
Your order has been completed.
I apologize for the delay.
Best regards, E-Scrooge administration.
Your order has been completed.
I apologize for the delay.
Best regards, E-Scrooge administration.
Claim cancelled
| Kali | (January 9, 2020 | 20:02) |
YEAH! maybe my message did it effect but,,, my order is completed!!! thanks to e-Scrooge.
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More than 24 hours have passed and the payment has not been processed, in the chat they say that for new transactions it is instantly, but for the previous one I must wait
| Admin E-Scrooge | (December 4, 2019 | 21:22) |
Hello, Erick!
I apologize for the delay, your order will be completed as soon as possible.
Administrator.
I apologize for the delay, your order will be completed as soon as possible.
Administrator.
Claim cancelled
| Erick | (December 4, 2019 | 21:26) |
I will cancel the Claim when the order is completed, still the order is in process
Claim renewed
| Erick | (December 4, 2019 | 22:42) |
Already passed 28 hrs and the order is still NOT completed
| Admin E-Scrooge | (December 5, 2019 | 08:35) |
Erick,
Dear customer!
Before complaining, please make sure that your account PayPal can accept payments.
You have completed the return.
Administrator.
Dear customer!
Before complaining, please make sure that your account PayPal can accept payments.
You have completed the return.
Administrator.
Claim cancelled
| Erick | (December 5, 2019 | 15:44) |
Was SOLVED! there was a delay exceeding 4 hours since they tried to deposit in paypal, no was possible for a paypal account restriction and the money was returned, the service has delays but is TRUSTED
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It is awful! The service just screwed me over for 220 euros! I initialized exchange process from BTC to Euro PayPal, it has been already more than 12 hours since I started the process and nothing changed to its status! I was about to donate money for a person with cancer desease who really needs it,but I just simply lost my money and support just send me the same messages that it "will take 24 hours, but usually 30 minutes!". Admin reply me ASAP, we need to settle this question down!
| Admin E-Scrooge | (November 30, 2019 | 10:57) |
Hello, Alan Freeman!
Use this type of feedback only if get no money from the E-Scrooge exchanger after it is due. When the funds from an exchange or refund operation reach your account, the claim must be dismissed.
Your order is still being processed in accordance with the regulations.
Administrator.
Use this type of feedback only if get no money from the E-Scrooge exchanger after it is due. When the funds from an exchange or refund operation reach your account, the claim must be dismissed.
Your order is still being processed in accordance with the regulations.
Administrator.
Claim cancelled
| Alan Freeman | (November 30, 2019 | 11:16) |
Then why do you write "30 minutes estimated time" if it is false? If I knew it is going to bring me so much troubles I would never use your exchange! I don't want to lose any commission on the refund either, but just to get money on my PayPal account and send them to my friend in order to help him.
| Alan Freeman | (November 30, 2019 | 14:20) |
So, guys solved the problem. I hope next time it will not cause any troubles with the transfer!
| Admin E-Scrooge | (November 30, 2019 | 14:25) |
Alan Freeman,
There were no problems. There is a regulation for the execution of orders and we comply with it.
There were no problems. There is a regulation for the execution of orders and we comply with it.
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I have been waiting for hours, I have not liked the support for the chat and the status of my order can no longer be seen as before.
| Admin E-Scrooge | (November 22, 2019 | 07:39) |
Hello, Fernando!
We checked the chat operation.
You have received quality support and answers to all your questions.
At the end of the dialogue, you thanked the operator for their help.
1.Use this type of feedback only if get no money from the E-Scrooge exchanger after it is due.
The lead time for your order has not yet expired. No need to create a complaint.
The lead time for your order is up to 24 hours.
2. Dear clients! We have implemented automatic registration process on our web site. To register - just make your first order with us! Your account will be created automatically and your Login and Password will be sent to your e-mail address. After that, you may use provided login and password to authorize on our web site and monitor your orders in Personal Cabinet.
Administrator.
We checked the chat operation.
You have received quality support and answers to all your questions.
At the end of the dialogue, you thanked the operator for their help.
1.Use this type of feedback only if get no money from the E-Scrooge exchanger after it is due.
The lead time for your order has not yet expired. No need to create a complaint.
The lead time for your order is up to 24 hours.
2. Dear clients! We have implemented automatic registration process on our web site. To register - just make your first order with us! Your account will be created automatically and your Login and Password will be sent to your e-mail address. After that, you may use provided login and password to authorize on our web site and monitor your orders in Personal Cabinet.
Administrator.
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Today (20/11/2019) i try to get suppot with one operator called "Operator 3" and it will not give any assistence! Bad reply, rudeness and it will not solve my request!
I will never use this website! You lost one client! Have a very good nice day!
I will never use this website! You lost one client! Have a very good nice day!
| Admin E-Scrooge | (November 20, 2019 | 23:03) |
Hello, Oscar Cipriano!
How do you have the nerve to write here?
You came to our website and started begging, brazenly asking for a cancellation of the commission for all your orders.
When you didn’t like that the service can’t go according to your proposed conditions, and indeed why would it?
You began to insult, humiliate and call names to the operator. Perhaps this is the level of your upbringing, but subboarding should be respected.
I want to inform you that you are blacklisted on our service.
Administrator.
How do you have the nerve to write here?
You came to our website and started begging, brazenly asking for a cancellation of the commission for all your orders.
When you didn’t like that the service can’t go according to your proposed conditions, and indeed why would it?
You began to insult, humiliate and call names to the operator. Perhaps this is the level of your upbringing, but subboarding should be respected.
I want to inform you that you are blacklisted on our service.
Administrator.
Claim cancelled
CommentRemove
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