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FixedFloat exchanger
Go to the FixedFloat site
Information from the exchanger administration
FixedFloat.com is an instant, fully automatic cryptocurrency exchange with Lightning Network. You do not have to register or share your personal details, with us, you can exchange cryptocurrencies in a few clicks and make profitable deals with fixed and floating rates, tailored to your needs.
Leave feedback about the exchanger
We have created FixedFloat for millions of cryptocurrency users around the world who need a reliable, trusted partner for digital exchange. We welcome any feedback and requests for additional/enhanced features to streamline your experience, contact us here: Email: info@fixedfloat.com Twitter: https://twitter.com/FixedFloat Telegram: https://t.me/FixedFloat Other exchangers
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| Status: | active | FixedFloat reviews: | 04459798 | |
| Exchange rates: | 2075 | Volet TS: | — | |
| Reserve: | $71 224 019 | Perfect Money TS: | — | |
| Age: | 6 years 11 months | WebMoney BL: | — | |
| On BestChange: | 6 years 5 months | MyWOT rating: | 3.0 | |
| Country: |  |
Seychelles | Forums: | — |
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When creating a financial claim, please make sure that the exchange regulations specified on the website FixedFloat have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:
Be sure to indicate the exchange order number. It will help the FixedFloat administrator resolve the problem more quickly. If you didn't like the FixedFloat's service and want to write about it, use the Comment review type. |
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| John |  |
31.31.30.* | June 23, 2025 17:00 |
Personal data was removed by the monitor's administration
The review is being checked by the monitor's administration
Ff suspended the exchange of $8,220 during a transaction from USDT TRC20 to MXR( ***), claiming that the funds were allegedly linked to criminal activity. However, they provided no evidence to support this claim. The USDT originated from a verified address with no history of suspicious activity. After the exchange was blocked, I contacted their support team and submitted all the necessary documentation. Despite this, I have not received a final response for over a week, and support has been unresponsive to my emails for the past three days. This raises serious concerns about the transparency of the platform and appears more like an unjustified attempt to withhold user funds.
| BestChange admin | June 24, 2025 05:10 |
Hello,
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| FixedFloat admin | June 24, 2025 07:35 |
Hello John,
Thank you for your feedback. We understand your concerns and apologize for the delay. Your case is currently undergoing a detailed review by our team, and we’re actively working to clarify all aspects of the situation.
We’ll provide an update as soon as new information becomes available. Thank you for your patience and understanding.
Best regards,
FixedFloat.com team.
Thank you for your feedback. We understand your concerns and apologize for the delay. Your case is currently undergoing a detailed review by our team, and we’re actively working to clarify all aspects of the situation.
We’ll provide an update as soon as new information becomes available. Thank you for your patience and understanding.
Best regards,
FixedFloat.com team.
Claim solved
| John | June 24, 2025 11:08 |
I would greatly appreciate a prompt response — just like the 20,000+ subscribers of my channel who are closely following the situation with the erroneous exchange freeze. In my opinion, my case is not so complex as to require over 50 days for review, as has reportedly happened with other users. I sincerely hope for productive cooperation, as the outcome of this matter is extremely important.
| John | August 3, 2025 00:35 |
The exchange received my USDT but refused to complete the USDT TRC20 to XMR transaction, citing “criminal origin of funds” without providing any clear evidence or explanation.
Initially, their “specialists” asked me to provide a list of transactions, chat exports, and explanations related to the sending address (the address I used to send the USDT). I fully complied with their request, detailing each transaction and attaching all the evidence they asked for.
I submitted complete documentation and responded to all their inquiries, but they kept delaying the review, giving vague replies and asking me to “wait.” For about 30 days, they repeatedly gave the same response, claiming they were still “investigating and clarifying the details.” The support team has made no meaningful progress for over 2 months and has not provided any resolution.
I urge immediate intervention and a thorough investigation into the operations of this exchange. Given the serious grounds for suspicion regarding its actions, it is essential to approach this matter with the utmost seriousness. I request that appropriate measures be taken to clarify the situation and reach a prompt resolution.
Initially, their “specialists” asked me to provide a list of transactions, chat exports, and explanations related to the sending address (the address I used to send the USDT). I fully complied with their request, detailing each transaction and attaching all the evidence they asked for.
I submitted complete documentation and responded to all their inquiries, but they kept delaying the review, giving vague replies and asking me to “wait.” For about 30 days, they repeatedly gave the same response, claiming they were still “investigating and clarifying the details.” The support team has made no meaningful progress for over 2 months and has not provided any resolution.
I urge immediate intervention and a thorough investigation into the operations of this exchange. Given the serious grounds for suspicion regarding its actions, it is essential to approach this matter with the utmost seriousness. I request that appropriate measures be taken to clarify the situation and reach a prompt resolution.
Claim renewed
| FixedFloat admin | August 3, 2025 03:14 |
Thank you for your continued patience and understanding.
We fully understand your desire for a prompt resolution. At this moment, the case is still under careful review in coordination with our partners. Due to the nature of the situation and the importance of verifying all related information, this process can take additional time.
We want to ensure that any decision made is based on a complete and accurate assessment. We also provided all the information about this case to the BestChange administration.
Please rest assured that we will reach out to you as soon as there are any meaningful updates.
We fully understand your desire for a prompt resolution. At this moment, the case is still under careful review in coordination with our partners. Due to the nature of the situation and the importance of verifying all related information, this process can take additional time.
We want to ensure that any decision made is based on a complete and accurate assessment. We also provided all the information about this case to the BestChange administration.
Please rest assured that we will reach out to you as soon as there are any meaningful updates.
Claim solved
| John | August 3, 2025 14:01 |
Dear Support Team,
My name is John, and I am addressing you with an official statement regarding a situation that has raised serious doubts about the integrity and transparency of your operations.
Between June 7 and June 30, I was repeatedly informed that an investigation regarding my request was ongoing. However, I later received a message claiming that the refund of funds was not possible. I would like to point out that this message appears to be fake, as it contained neither evidence nor a clear explanation of the decision made.
When I asked for official proof or documentation supporting the claim that a refund was impossible, I received no response. This lack of communication raises serious concerns about the quality of your support, as well as the transparency of your cooperation with the BestChange service you reference. I have reason to believe that there may be a non-transparent relationship between your services.
I kindly ask you to reconsider the situation, taking into account the following circumstances.
If even a portion of the funds can be returned to the "affected party," I respectfully request that the remaining balance be transferred back to me. These were all of my personal savings. I am not reaching out to create conflict or spread negativity—I simply want to complete the exchange.
I was on vacation during this entire period, and upon returning, I found no emails from you with updates or responses regarding my case. Considering this, I once again ask you to review my situation carefully and respond constructively.
Should this matter be resolved successfully, I am ready to leave a positive review regarding your service.
Sincerely,
John.
My name is John, and I am addressing you with an official statement regarding a situation that has raised serious doubts about the integrity and transparency of your operations.
Between June 7 and June 30, I was repeatedly informed that an investigation regarding my request was ongoing. However, I later received a message claiming that the refund of funds was not possible. I would like to point out that this message appears to be fake, as it contained neither evidence nor a clear explanation of the decision made.
When I asked for official proof or documentation supporting the claim that a refund was impossible, I received no response. This lack of communication raises serious concerns about the quality of your support, as well as the transparency of your cooperation with the BestChange service you reference. I have reason to believe that there may be a non-transparent relationship between your services.
I kindly ask you to reconsider the situation, taking into account the following circumstances.
If even a portion of the funds can be returned to the "affected party," I respectfully request that the remaining balance be transferred back to me. These were all of my personal savings. I am not reaching out to create conflict or spread negativity—I simply want to complete the exchange.
I was on vacation during this entire period, and upon returning, I found no emails from you with updates or responses regarding my case. Considering this, I once again ask you to review my situation carefully and respond constructively.
Should this matter be resolved successfully, I am ready to leave a positive review regarding your service.
Sincerely,
John.
Claim renewed
| FixedFloat admin | August 3, 2025 16:48 |
Thank you for your follow-up.
We fully understand your concerns and the importance of a timely resolution. At this stage, the case remains under internal review, as we are still waiting for essential information that is necessary to complete the assessment.
Please rest assured that we are not ignoring your situation — we are carefully monitoring all developments and will notify you immediately once there is an update or decision.
Thank you again for your continued patience and understanding.
We fully understand your concerns and the importance of a timely resolution. At this stage, the case remains under internal review, as we are still waiting for essential information that is necessary to complete the assessment.
Please rest assured that we are not ignoring your situation — we are carefully monitoring all developments and will notify you immediately once there is an update or decision.
Thank you again for your continued patience and understanding.
Claim solved
| John | August 4, 2025 21:31 |
Dear ff admin,
Thank you for your response and for keeping me informed about the current status of my request.
I would like to emphasize that I have no intention of discrediting your exchange. I have always used and continue to use your platform exclusively.
However, the resolution of my issue has been delayed since June 24, 2025, 10:35 a.m. (according to your response on this platform), and unfortunately, at this point, I am beginning to think that the problem may remain unresolved. I deliberately decided not to contact other parties and conducted the dialogue exclusively on your platform, hoping for a constructive solution.
I sincerely hope that the internal review will be completed soon and that I will receive a final answer. Thank you for your understanding, and I hope you can help me resolve this issue as soon as possible.
Sincerely,
John.
Thank you for your response and for keeping me informed about the current status of my request.
I would like to emphasize that I have no intention of discrediting your exchange. I have always used and continue to use your platform exclusively.
However, the resolution of my issue has been delayed since June 24, 2025, 10:35 a.m. (according to your response on this platform), and unfortunately, at this point, I am beginning to think that the problem may remain unresolved. I deliberately decided not to contact other parties and conducted the dialogue exclusively on your platform, hoping for a constructive solution.
I sincerely hope that the internal review will be completed soon and that I will receive a final answer. Thank you for your understanding, and I hope you can help me resolve this issue as soon as possible.
Sincerely,
John.
Claim renewed
| FixedFloat admin | August 4, 2025 21:48 |
Thank you for your continued patience and for choosing to work with us directly.
We understand how important this matter is to you and appreciate your respectful and constructive approach throughout this process. At the moment, the review is still ongoing, and we are making every effort to ensure that all relevant details are thoroughly assessed before a final decision is made.
As soon as we have any meaningful update or resolution, you will be the first to know.
Thank you again for your understanding and cooperation.
We understand how important this matter is to you and appreciate your respectful and constructive approach throughout this process. At the moment, the review is still ongoing, and we are making every effort to ensure that all relevant details are thoroughly assessed before a final decision is made.
As soon as we have any meaningful update or resolution, you will be the first to know.
Thank you again for your understanding and cooperation.
Claim solved
| John | August 5, 2025 22:43 |
Hello,
It has now been two days since I initially reached out, yet there has been no progress on the issue. Moreover, the response I received unfortunately appears to be a standard template, lacking any specifics related to my case.
I would appreciate a meaningful and personalized reply that reflects the actual status of the review, rather than another generic message. I kindly ask that you respect my time and provide clear information regarding the current status and expected resolution timeline.
I hope to see a more serious and professional approach from your side.
It has now been two days since I initially reached out, yet there has been no progress on the issue. Moreover, the response I received unfortunately appears to be a standard template, lacking any specifics related to my case.
I would appreciate a meaningful and personalized reply that reflects the actual status of the review, rather than another generic message. I kindly ask that you respect my time and provide clear information regarding the current status and expected resolution timeline.
I hope to see a more serious and professional approach from your side.
Claim renewed
| FixedFloat admin | August 6, 2025 08:57 |
Thank you for your message.
Unfortunately, in cases like this, the review timeline does not depend solely on us. Your order was suspended after we received a direct report from an individual claiming to be a victim of fraud related to these funds. This person remains in contact with us.
Given the seriousness of the claim, we are conducting a thorough review to ensure a fair and accurate resolution. We understand your frustration, but it’s essential that we complete this process properly.
We will promptly share any meaningful updates with you as soon as they become available.
Unfortunately, in cases like this, the review timeline does not depend solely on us. Your order was suspended after we received a direct report from an individual claiming to be a victim of fraud related to these funds. This person remains in contact with us.
Given the seriousness of the claim, we are conducting a thorough review to ensure a fair and accurate resolution. We understand your frustration, but it’s essential that we complete this process properly.
We will promptly share any meaningful updates with you as soon as they become available.
Claim solved
| John | August 6, 2025 12:43 |
Hello,
Thank you for your response.
I would like to emphasize that from my perspective, it appears you are effectively withholding my funds without any documentary evidence or decisions from competent authorities. Referring to a claim by a third party, without providing any official documents or legal grounds, cannot justify blocking the transaction — let alone the actual appropriation of funds.
All further delays and avoidance of settling the order appear to be mere formalities, masking a one-sided decision made in your own favor.
I ask that you calculate the amount you are retaining and return the remaining funds without further delay. Otherwise, I will be forced to consider taking further action through legal means.
Sincerely,
John.
Thank you for your response.
I would like to emphasize that from my perspective, it appears you are effectively withholding my funds without any documentary evidence or decisions from competent authorities. Referring to a claim by a third party, without providing any official documents or legal grounds, cannot justify blocking the transaction — let alone the actual appropriation of funds.
All further delays and avoidance of settling the order appear to be mere formalities, masking a one-sided decision made in your own favor.
I ask that you calculate the amount you are retaining and return the remaining funds without further delay. Otherwise, I will be forced to consider taking further action through legal means.
Sincerely,
John.
Claim renewed
| FixedFloat admin | August 6, 2025 14:21 |
All details regarding the freezing of your funds can be provided to law enforcement authorities upon official request. They can contact us by official email legal@fixedfloat.com. Additionally, as previously mentioned, we have submitted information regarding this case to the BestChange administration.
We will also provide you with any updates as soon as we receive them.
We will also provide you with any updates as soon as we receive them.
Claim solved
| John | August 7, 2025 02:54 |
I would like to remind you that the freezing of my funds should be provided to me, not just to law enforcement authorities. This is an act of abuse of power on your part. If you require that evidence regarding my hard-earned money be obtained through official channels, this is also an abuse of power and cannot be considered a legally sound decision.
Furthermore, I received a message from one of the BestChange administrators stating that a refund of funds is impossible (the reason was not provided). However, new circumstances are now arising that seem to completely contradict your previous statements.
I do not intend to continue this lengthy correspondence. My forum has around 200,000 members, and one post will be enough to cast doubt on the competence of your service and BestChange in the eyes of the entire CIS community. Your contradictory answers clearly cannot leave people indifferent. I strongly urge you to resolve this issue, not avoid it.
Furthermore, I received a message from one of the BestChange administrators stating that a refund of funds is impossible (the reason was not provided). However, new circumstances are now arising that seem to completely contradict your previous statements.
I do not intend to continue this lengthy correspondence. My forum has around 200,000 members, and one post will be enough to cast doubt on the competence of your service and BestChange in the eyes of the entire CIS community. Your contradictory answers clearly cannot leave people indifferent. I strongly urge you to resolve this issue, not avoid it.
Claim renewed
| FixedFloat admin | August 7, 2025 14:24 |
Thank you for your message.
We understand your concerns, and we assure you that we are taking this case seriously. At the moment, the situation remains under careful internal review, and we must complete this process before any final decision can be made.
We will contact you as soon as we have meaningful updates to share. Thank you for your continued patience.
We understand your concerns, and we assure you that we are taking this case seriously. At the moment, the situation remains under careful internal review, and we must complete this process before any final decision can be made.
We will contact you as soon as we have meaningful updates to share. Thank you for your continued patience.
Claim solved
| John | August 7, 2025 16:23 |
You keep sending me the same type of message, which I’ve already received at least five times. There’s no sign of any actual work being done — it seems you're merely pretending to act while misappropriating other people’s funds. Thanks to your organization, I now have solid evidence of how you operate and the methods you use to take possession of money that doesn’t belong to you.
Claim renewed
| FixedFloat admin | August 7, 2025 22:10 |
Please note that a thorough investigation is currently underway, as we have received a direct report from a victim claiming that funds linked to illegal activity were transferred to the address associated with your order. We cannot ignore such reports and are obligated to conduct a detailed review.
These procedures are not always fast and can take time, but we are doing everything possible to expedite the process. We will share any meaningful updates with you as soon as they become available.
If you believe your order was frozen without grounds, you are entitled to contact law enforcement authorities directly — we will cooperate with them fully upon request.
We would also like to clarify that all relevant details regarding your case have already been provided to the BestChange administration.
These procedures are not always fast and can take time, but we are doing everything possible to expedite the process. We will share any meaningful updates with you as soon as they become available.
If you believe your order was frozen without grounds, you are entitled to contact law enforcement authorities directly — we will cooperate with them fully upon request.
We would also like to clarify that all relevant details regarding your case have already been provided to the BestChange administration.
Claim solved
| John | August 8, 2025 11:53 |
For the past week, we have been receiving only vague and non-specific responses from your side. The only information provided is that "the alleged victim has contacted you," and beyond that, there has been no further communication. No concrete steps appear to have been taken during this time, the situation remains unresolved, and our concerns continue to grow.
We kindly request that you provide clear and specific information on the following:
What actions have been taken by your side over the past week?
What is the current status of the case review?
What timeline are you setting for providing an official response and resolving the issue?
The lack of clear feedback does not contribute to trust or constructive cooperation. We expect a clear position and a concrete action plan in the immediate future.
We kindly request that you provide clear and specific information on the following:
What actions have been taken by your side over the past week?
What is the current status of the case review?
What timeline are you setting for providing an official response and resolving the issue?
The lack of clear feedback does not contribute to trust or constructive cooperation. We expect a clear position and a concrete action plan in the immediate future.
Claim renewed
| FixedFloat admin | August 8, 2025 19:48 |
We understand your request for more clarity and appreciate your patience.
Over the past week, we have been engaged in gathering and verifying additional information related to the report we received from the alleged victim. This includes reconciling data from sources to ensure accuracy and consistency, as well as confirming the legitimacy of the claim.
At present, the review is still in progress, as we are awaiting confirmation from relevant parties whose input is essential for making a final decision. These steps are critical to ensuring that the outcome is fair, accurate, and compliant with applicable requirements.
While we cannot give an exact completion date, please be assured that we will provide you with any meaningful updates immediately once we have them.
Over the past week, we have been engaged in gathering and verifying additional information related to the report we received from the alleged victim. This includes reconciling data from sources to ensure accuracy and consistency, as well as confirming the legitimacy of the claim.
At present, the review is still in progress, as we are awaiting confirmation from relevant parties whose input is essential for making a final decision. These steps are critical to ensuring that the outcome is fair, accurate, and compliant with applicable requirements.
While we cannot give an exact completion date, please be assured that we will provide you with any meaningful updates immediately once we have them.
Claim solved
| John | August 10, 2025 21:23 |
It has been more than three days since our last communication, yet no action has been taken on your part to resolve the current situation. Throughout our dialogue, I have not received a single clear and specific answer to the questions I raised. Instead, the responses have been of a formal nature and have failed to address the matter directly.
If your position is to withhold part of my funds, I request that you deduct the exact amount and return the remaining balance. You have stated a claim in the amount of 3,000 [specify currency]. In this regard, I request a partial refund of the funds in the amount exceeding the stated claim.
Please note that withholding the entire sum when the claim applies only to a portion of it is unlawful. The remaining funds, not related to the subject of the claim, must be returned immediately.
If your position is to withhold part of my funds, I request that you deduct the exact amount and return the remaining balance. You have stated a claim in the amount of 3,000 [specify currency]. In this regard, I request a partial refund of the funds in the amount exceeding the stated claim.
Please note that withholding the entire sum when the claim applies only to a portion of it is unlawful. The remaining funds, not related to the subject of the claim, must be returned immediately.
Claim renewed
| FixedFloat admin | August 11, 2025 02:56 |
Since the funds at your address, according to information from the victim, may have been linked to illegal activities and sent to our service, we cannot consider them separately.
We do not accuse you, however, in order to conduct an exchange or refund, we need to make sure that you are not involved in the crime.
Our security team is currently reviewing your case and will provide you with updates as soon as possible. We expect to be able to provide you with updates within a week.
We do not accuse you, however, in order to conduct an exchange or refund, we need to make sure that you are not involved in the crime.
Our security team is currently reviewing your case and will provide you with updates as soon as possible. We expect to be able to provide you with updates within a week.
Claim solved
| John | September 10, 2025 23:02 |
Technical support does not want to meet halfway and does not accept verification.
Claim renewed
| FixedFloat admin | September 11, 2025 07:55 |
Our security specialists have suggested that you complete verification to unfreeze your funds. However, you have attempted to complete it using different documents of different individuals. This is prohibited and is a serious violation. However, we are still waiting for all three stages to be completed using the documents you initially sent.
Claim solved
| John | September 12, 2025 10:48 |
The verification process is being delayed, and my inquiries remain without a constructive resolution. It appears that technical support is not facilitating the resolution of the issue but rather rejecting the verification process on formal grounds.
I consider this situation unacceptable, as it prevents me from fulfilling my obligations and continuing further cooperation. I urgently request that I be granted the opportunity to complete the verification process.
I consider this situation unacceptable, as it prevents me from fulfilling my obligations and continuing further cooperation. I urgently request that I be granted the opportunity to complete the verification process.
Claim renewed
| FixedFloat admin | September 12, 2025 15:45 |
To pass all stages of verification at each stage you need to use exactly those documents that you initially sent us.
Claim solved
| John | September 12, 2025 19:02 |
You are not listening to me. I have already informed you that the
first documents I sent do not belong to me — they were submitted by
mistake. My actual documents are in the second file, and I kindly ask
you to accept that one.
first documents I sent do not belong to me — they were submitted by
mistake. My actual documents are in the second file, and I kindly ask
you to accept that one.
Claim renewed
| FixedFloat admin | September 12, 2025 20:59 |
We carefully read your emails and reviews every time and hope for the same from your side.
For the first stage of verification, our specialists asked you to send your identification document. It is quite logical that the document should belong to you. You claim that you sent the wrong document by mistake. However, you did not even inform our specialists about this immediately after sending it. But only a few days after you were asked to go through the second stage of verification. This raises strong doubts about the veracity of your words.
Please keep in touch with our security department via email. They are the ones who are dealing with these issues. We will be happy to provide more detailed information on this matter to the BestChange administration.
For the first stage of verification, our specialists asked you to send your identification document. It is quite logical that the document should belong to you. You claim that you sent the wrong document by mistake. However, you did not even inform our specialists about this immediately after sending it. But only a few days after you were asked to go through the second stage of verification. This raises strong doubts about the veracity of your words.
Please keep in touch with our security department via email. They are the ones who are dealing with these issues. We will be happy to provide more detailed information on this matter to the BestChange administration.
Claim solved
| John | September 12, 2025 22:04 |
Dear Sirs,
I kindly ask you to pay attention to my situation. I have already
contacted FixedFloat technical support three times, as well as your
support service, explaining that the document file was sent by
mistake, since my personal documents were stored in the same folder as
those of the employees I am hiring. If you were competent in this
matter, you would have noticed the Moldovan flag and the Moldovan IP
address. These are the same documents that I have already provided to
you.
Unfortunately, instead of assistance in resolving this issue, I have
been receiving contradictory information, which creates the impression
that actions are being taken to ensure that my application is not
processed. It has now been more than three months since submission,
which, in my opinion, is an unacceptable delay.
I hope for a prompt resolution of this matter without the need to make
it public.
Sincerely
Exchange ID: ***.
I kindly ask you to pay attention to my situation. I have already
contacted FixedFloat technical support three times, as well as your
support service, explaining that the document file was sent by
mistake, since my personal documents were stored in the same folder as
those of the employees I am hiring. If you were competent in this
matter, you would have noticed the Moldovan flag and the Moldovan IP
address. These are the same documents that I have already provided to
you.
Unfortunately, instead of assistance in resolving this issue, I have
been receiving contradictory information, which creates the impression
that actions are being taken to ensure that my application is not
processed. It has now been more than three months since submission,
which, in my opinion, is an unacceptable delay.
I hope for a prompt resolution of this matter without the need to make
it public.
Sincerely
Exchange ID: ***.
Claim renewed
| FixedFloat admin | September 13, 2025 00:24 |
You claim that you sent the wrong documents unintentionally. However, you did not report this immediately after sending the wrong documents. Only a few days after the second verification stage request did you report that the documents you sent did not belong to you. This casts doubt on your statement.
However, as we have repeatedly reported , this issue is being handled by security specialists. You need to wait for their response by email.
However, as we have repeatedly reported , this issue is being handled by security specialists. You need to wait for their response by email.
Claim solved
| John | September 13, 2025 09:22 |
Hello,
More than 10 hours ago, I submitted an explanatory letter to technical support, but I have not yet received a response. I kindly ask you to provide an update on the status of my request.
Thank you in advance for your attention and prompt reply.
More than 10 hours ago, I submitted an explanatory letter to technical support, but I have not yet received a response. I kindly ask you to provide an update on the status of my request.
Thank you in advance for your attention and prompt reply.
Claim renewed
| FixedFloat admin | September 13, 2025 14:13 |
At the moment, the security department specialists are studying the information you provided in more detail. They may need time, as the situation with incorrect documents has seriously complicated your case. Please wait for a response by email.
Claim solved
CommentRemove
| Customer |  |
141.98.252.* | September 11, 2025 21:21 |
I accidentally sent $xxx, xxx to my order, and FixedFloat have now refunded it
Thank you!
Thank you!
| FixedFloat admin | September 11, 2025 23:01 |
Hello Customer,
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat.com team.
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat.com team.
CommentRemove
| Sam |  |
213.152.188.* | September 10, 2025 06:25 |
The review is being checked by the monitor's administration
Profanities and abusive language were removed by the monitor's administration
I sent about $5,000 to FixedFloat, but my order was never completed. When I contacted them, they claimed the funds were connected to criminal activity. At first, they asked me to prove the source of funds, which I did. Then they requested identity verification — but immediately stated that since Iran is supposedly under UN sanctions, verification was not possible.
After I demonstrated that Iran is not under UN sanctions, they changed their reason again, saying they simply don’t want to serve Iranian users (even though their website works perfectly fine with an Iranian IP!). I asked for a refund, but each time they rejected my request. Finally, they told me that only a law enforcement authority could email them to request my money back. A company with no visible office or registration details is now making excuses that I need a government agency to intervene just to get my own money returned!
Neither their Terms of Service nor any reasonable legal basis gives them the right to deny refunds. The only justification for freezing funds would be a court order, which they do not have. With some research in different forums, I also found that many European users have faced the same problem — even after completing full KYC, they still could not get refunds.
It looks like FixedFloat is running a selective ***: completing most transactions to generate positive reviews and stay listed on sites like BestChange, but withholding some users’ funds without any legal authorization.
My final and reasonable request is a refund to the original sending address. This is standard practice and would not create any legal issues for FixedFloat — even if the funds were truly suspicious (which they are not; I am simply another victim like many other users). If I do not receive a refund, I will continue my media campaign against this exchange to ensure that this *** business model, which unfortunately has been quite successful, is exposed and stopped.
After I demonstrated that Iran is not under UN sanctions, they changed their reason again, saying they simply don’t want to serve Iranian users (even though their website works perfectly fine with an Iranian IP!). I asked for a refund, but each time they rejected my request. Finally, they told me that only a law enforcement authority could email them to request my money back. A company with no visible office or registration details is now making excuses that I need a government agency to intervene just to get my own money returned!
Neither their Terms of Service nor any reasonable legal basis gives them the right to deny refunds. The only justification for freezing funds would be a court order, which they do not have. With some research in different forums, I also found that many European users have faced the same problem — even after completing full KYC, they still could not get refunds.
It looks like FixedFloat is running a selective ***: completing most transactions to generate positive reviews and stay listed on sites like BestChange, but withholding some users’ funds without any legal authorization.
My final and reasonable request is a refund to the original sending address. This is standard practice and would not create any legal issues for FixedFloat — even if the funds were truly suspicious (which they are not; I am simply another victim like many other users). If I do not receive a refund, I will continue my media campaign against this exchange to ensure that this *** business model, which unfortunately has been quite successful, is exposed and stopped.
| FixedFloat admin | September 10, 2025 10:21 |
Hello Sam,
As we informed you via email, according to the Terms of Service:
5.1.FixedFloat reserves the right to restrict or deny its services in certain countries.
5.2.The use of Service is prohibited to citizens and residents of the United States of America, as well as individuals and entities located in countries on the United Nations Sanctions List. Additionally, any individual or entity that is located in these countries, regardless of their nationality or citizenship, is prohibited from using this service. Any attempt to use this service from a prohibited location is strictly prohibited.
5.3.Use of the Service is prohibited in countries where usage of cryptocurrency or usage of Service is forbidden by applicable law.
By creating an order on our website, you confirm that you have read and agree to the Terms of service.
Unfortunately, there is nothing we can do in this situation, as for legal reasons we do not provide services to Iranian citizens. Moreover, the funds you sent us also belong to a sanctioned exchange, which is also prohibited by the rules:
6.3. It is prohibited to send funds directly related to addresses or contracts that have been sanctioned by any country to the addresses of our service. The User is obliged to ensure that any funds sent to our addresses are not linked to addresses or contracts under sanctions. In case of discovery of such funds, we reserve the right to suspend the provision of services and freeze the funds received. FixedFloat independently determines which sanctions regimes to follow by analyzing and monitoring the legislative requirements established by the following jurisdictions: the United Nations, the EU, USA.
Best regards,
FixedFloat.com team.
As we informed you via email, according to the Terms of Service:
5.1.FixedFloat reserves the right to restrict or deny its services in certain countries.
5.2.The use of Service is prohibited to citizens and residents of the United States of America, as well as individuals and entities located in countries on the United Nations Sanctions List. Additionally, any individual or entity that is located in these countries, regardless of their nationality or citizenship, is prohibited from using this service. Any attempt to use this service from a prohibited location is strictly prohibited.
5.3.Use of the Service is prohibited in countries where usage of cryptocurrency or usage of Service is forbidden by applicable law.
By creating an order on our website, you confirm that you have read and agree to the Terms of service.
Unfortunately, there is nothing we can do in this situation, as for legal reasons we do not provide services to Iranian citizens. Moreover, the funds you sent us also belong to a sanctioned exchange, which is also prohibited by the rules:
6.3. It is prohibited to send funds directly related to addresses or contracts that have been sanctioned by any country to the addresses of our service. The User is obliged to ensure that any funds sent to our addresses are not linked to addresses or contracts under sanctions. In case of discovery of such funds, we reserve the right to suspend the provision of services and freeze the funds received. FixedFloat independently determines which sanctions regimes to follow by analyzing and monitoring the legislative requirements established by the following jurisdictions: the United Nations, the EU, USA.
Best regards,
FixedFloat.com team.
Claim solved
| Sam | September 10, 2025 10:26 |
According to your own Terms (section 6.3), funds can only be frozen if they are directly linked to sanctioned addresses or contracts. This does not apply to my case. Even if you claim otherwise, “freezing” does not mean permanent confiscation — it means temporary hold until clarification. Without a court order, you have no legal right to withhold my funds instead of refunding them.
| Sam | September 11, 2025 09:54 |
I’m still waiting for a REFUND.
Claim renewed
| FixedFloat admin | September 11, 2025 14:23 |
You have grossly violated the Terms of Service. Our security department specialists have provided you with all the explanations by email.
We have also provided information regarding this case to the BestChange administration and will be happy to provide them with more detailed information upon their request.
We have also provided information regarding this case to the BestChange administration and will be happy to provide them with more detailed information upon their request.
Claim solved
| Sam | September 11, 2025 14:34 |
You are interpreting both your own Terms of Service and basic logic to suit your position. With every email, you have presented a different excuse. There is no reasonable basis for freezing funds and demanding an email from law enforcement simply to issue a refund.
Soon enough, you will indeed receive such an email — from the police in the jurisdiction where you actually operate and mistakenly believe you can hide.
Furthermore, you have failed to provide any evidence to support your claim that my personal funds are connected to criminal activity.
Soon enough, you will indeed receive such an email — from the police in the jurisdiction where you actually operate and mistakenly believe you can hide.
Furthermore, you have failed to provide any evidence to support your claim that my personal funds are connected to criminal activity.
CommentRemove
| Mbtc |  |
103.216.220.* | September 10, 2025 03:13 |
Very good, i used it since few years, never dissapointed. Honest, fair and quick. I have done a mistake sending wrong token, they helped me to refund it. I recommand it!
| FixedFloat admin | September 10, 2025 10:21 |
Hello Mbtc,
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat.com team.
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat.com team.
CommentRemove
| HilFing |  |
49.37.36.* | September 8, 2025 13:06 |
Best exch website ever.
Lowest fees and extremely fast.
Lowest fees and extremely fast.
| FixedFloat admin | September 8, 2025 23:02 |
Hello HilFing,
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat.com team.
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat.com team.
CommentRemove
| Gajanand Sharma | |
223.190.86.* | August 5, 2025 15:13 |
According to the information available, the exchanger has no financial obligations to this user
I sent money using FF to Exness, they blocked my account and sent the money back to FF.
I just wanted to get my money back and it seems like the live chat support is acting like a bot and not helping me.
I am very very tensed right now as 500$ is a looot in my country and it was my hard earned money. Please help me somebody.
I just wanted to get my money back and it seems like the live chat support is acting like a bot and not helping me.
I am very very tensed right now as 500$ is a looot in my country and it was my hard earned money. Please help me somebody.
| FixedFloat admin | August 5, 2025 18:24 |
Hello Gajanand Sharma,
Our live chat customer support specialists have informed you that you need to contact us via email at support@fixedfloat.com. In order for us to help you recover your funds, you need to contact us from the email address that is provided on your order page.
Best regards,
FixedFloat.com team.
Our live chat customer support specialists have informed you that you need to contact us via email at support@fixedfloat.com. In order for us to help you recover your funds, you need to contact us from the email address that is provided on your order page.
Best regards,
FixedFloat.com team.
Claim solved
| Gajanand Sharma | August 5, 2025 21:57 |
Sir I've sent them a mail regarding the whole issue, can you please help me.
| FixedFloat admin | August 6, 2025 08:34 |
Please continue to stay in touch with our specialists via our official email. They will help you.
| Gajanand Sharma | August 6, 2025 08:52 |
Sir, I've shared all the information they asked.
I hope your team can help now <3.
I hope your team can help now <3.
| Gajanand Sharma | August 7, 2025 06:54 |
Sir I've submitted all the information + done what I was told to do in the email by your support team. Looking forward to receiving my money <3 Thanks for helping.
Claim renewed
| FixedFloat admin | August 7, 2025 14:26 |
Your refund will be processed within 14 days, in accordance with the Terms of Service.
Claim solved
| Gajanand Sharma | August 16, 2025 05:01 |
Sir its been almost 10-11 days, can you please help me? I have not received any reply from the support its as if they are intentionally taking all the time
And here I am waiting for it as i need it to make payments, Please resolve it.
And here I am waiting for it as i need it to make payments, Please resolve it.
Claim renewed
| FixedFloat admin | August 16, 2025 20:02 |
Our support chat is available 24/7. As we have already informed you, your refund should be processed within two weeks from the moment the request was created. Please wait for your refund
Claim solved
| BestChange admin | September 4, 2025 12:54 |
Hello,
The exchange service has informed us that a refund has been issued to you. Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.
Sincerely, administration of the BestChange exchanger monitor.
The exchange service has informed us that a refund has been issued to you. Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.
Sincerely, administration of the BestChange exchanger monitor.
CommentRemove
| Jerry |  |
181.126.217.* | August 27, 2025 08:14 |
Exchanged BTC to LTC, everything was fast and convenient.
| FixedFloat admin | August 27, 2025 09:19 |
Hello Jerry,
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat.com team.
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat.com team.
CommentRemove
| Kim Uh Slong |  |
175.45.176.* | August 26, 2025 20:00 |
The review is being checked by the monitor's administration
My ETH to XMR exchange was detected as fraud without any proof.
| FixedFloat admin | August 26, 2025 20:14 |
Hello Kim Uh Slong,
Thank you for your review! We never freeze funds without a valid reason. Unfortunately, you have provided an incorrect order ID when creating you review, so we cannot investigate the situation in detail.
Best regards,
FixedFloat.com team.
Thank you for your review! We never freeze funds without a valid reason. Unfortunately, you have provided an incorrect order ID when creating you review, so we cannot investigate the situation in detail.
Best regards,
FixedFloat.com team.
CommentRemove
| Sebastian Gordillo | |
31.220.4.* | August 25, 2025 16:04 |
KYC is required
This exchanger is holding my funds in the amount of ~$1000, asking for some proof of how I received these funds a year ago from a person who ordered advertising from me, everything I could explain about this situation I sent them by email, but they still hold my funds...
| BestChange admin | August 25, 2025 18:13 |
Hello,
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| FixedFloat admin | August 25, 2025 20:04 |
Hello Sebastian Gordillo,
We have received information from partners that the funds at your address were obtained by criminal means. For this reason, the exchange has been suspended. In order to continue the exchange or return the coins, we must verify that the funds were received by you honestly, and also receive all the information from you by mail.
Our service rules prohibit the use of the service for any criminal purposes. If funds related to criminal activity are clearly sent to our addresses, we have the right to request information about the source of the funds.
Please continue to communicate with our security team via email. We are confident that they will be able to resolve the situation.
Best regards,
FixedFloat.com team.
We have received information from partners that the funds at your address were obtained by criminal means. For this reason, the exchange has been suspended. In order to continue the exchange or return the coins, we must verify that the funds were received by you honestly, and also receive all the information from you by mail.
Our service rules prohibit the use of the service for any criminal purposes. If funds related to criminal activity are clearly sent to our addresses, we have the right to request information about the source of the funds.
Please continue to communicate with our security team via email. We are confident that they will be able to resolve the situation.
Best regards,
FixedFloat.com team.
Claim solved
CommentRemove
| Mike |  |
45.80.209.* | March 17, 2025 05:56 |
The AML case arose due to high-risk markers in the assets that the user had sent
KYC is required
The claim's status has been changed to neutral by the monitor's administration
Profanities and abusive language were removed by the monitor's administration
I do not recommend this crypto exchange! Beware ***!
I have been using the services of this exchanger for a long time, but recently I came across an absolutely inadequate situation. Without any explanation or warning, they blocked ETH, saying that the "partners" had informed them that these coins were allegedly stolen. At the same time, the same funds were quietly exchanged in any other exchangers, and no one made such accusations.
I've been negotiating with them endlessly for over a week now, but instead of solving the problem, they're making more and more ridiculous demands. They require me to provide video recordings of the correspondence screen, proof of acquaintance with the sender of the funds, receipts and other documents that simply cannot be collected in such volume. At the same time, they refuse to accept screenshots, requiring only video without editing, which sounds like outright absurdity.
It seems that they are deliberately delaying the process and coming up with new excuses not to return my money. It looks like outright *** and an attempt to hold the client's funds under far-fetched pretexts.
If you value your money and time, I strongly recommend avoiding this crypto exchange. Here you can be deprived of funds without explanation, and then you can fool your head for months instead of solving the problem. It is a pity that I spent so much time working with them, but now I will definitely never return to their services.
I have been using the services of this exchanger for a long time, but recently I came across an absolutely inadequate situation. Without any explanation or warning, they blocked ETH, saying that the "partners" had informed them that these coins were allegedly stolen. At the same time, the same funds were quietly exchanged in any other exchangers, and no one made such accusations.
I've been negotiating with them endlessly for over a week now, but instead of solving the problem, they're making more and more ridiculous demands. They require me to provide video recordings of the correspondence screen, proof of acquaintance with the sender of the funds, receipts and other documents that simply cannot be collected in such volume. At the same time, they refuse to accept screenshots, requiring only video without editing, which sounds like outright absurdity.
It seems that they are deliberately delaying the process and coming up with new excuses not to return my money. It looks like outright *** and an attempt to hold the client's funds under far-fetched pretexts.
If you value your money and time, I strongly recommend avoiding this crypto exchange. Here you can be deprived of funds without explanation, and then you can fool your head for months instead of solving the problem. It is a pity that I spent so much time working with them, but now I will definitely never return to their services.
| FixedFloat admin | March 17, 2025 06:46 |
Hello Mike,
We have received information from partners that the funds at your address were obtained by criminal means. For this reason, the exchange has been suspended. In order to continue the exchange or return the coins, we must verify that the funds were received by you honestly, and also receive all the information from you by mail.
Our service rules prohibit the use of the service for any criminal purposes. If funds related to criminal activity are clearly sent to our addresses, we have the right to request information about the source of the funds.
Best regards,
FixedFloat.com team.
We have received information from partners that the funds at your address were obtained by criminal means. For this reason, the exchange has been suspended. In order to continue the exchange or return the coins, we must verify that the funds were received by you honestly, and also receive all the information from you by mail.
Our service rules prohibit the use of the service for any criminal purposes. If funds related to criminal activity are clearly sent to our addresses, we have the right to request information about the source of the funds.
Best regards,
FixedFloat.com team.
| Mike | March 17, 2025 15:20 |
According to the data provided by me, transactions from the specified address on other platforms confirm the legality of the funds. This eliminates the possibility of being blocked due to the "questionable origin" that you claim.
Your team's requirements contradict the standard verification procedure:
Lack of transparency: Each new document request duplicates the information already provided.
Inconsistency with the practices of other services: These transactions have been successfully audited on other platforms.
Incorrect grounds: None of your requirements refer to specific provisions of regulatory regulations (FATF, local legislation).
Such actions are interpreted as deliberately delaying the resolution of the issue. I strongly ask:
Stop making unreasonable demands;
Within 24 hours, provide an official letter stating:
• Specific reasons for blocking;
• Regulations that you rely on;
• A clear algorithm for unlocking funds.
In the absence of an adequate response, I will have to contact the legal service to protect my rights. I am ready for dialogue, but only in the legal field and without absurd delays.
Your team's requirements contradict the standard verification procedure:
Lack of transparency: Each new document request duplicates the information already provided.
Inconsistency with the practices of other services: These transactions have been successfully audited on other platforms.
Incorrect grounds: None of your requirements refer to specific provisions of regulatory regulations (FATF, local legislation).
Such actions are interpreted as deliberately delaying the resolution of the issue. I strongly ask:
Stop making unreasonable demands;
Within 24 hours, provide an official letter stating:
• Specific reasons for blocking;
• Regulations that you rely on;
• A clear algorithm for unlocking funds.
In the absence of an adequate response, I will have to contact the legal service to protect my rights. I am ready for dialogue, but only in the legal field and without absurd delays.
| FixedFloat admin | March 17, 2025 21:56 |
All information about the incident was transferred to the BestChange administration.
| Mike | March 18, 2025 12:22 |
You are great, but you have to answer to ME!
| FixedFloat admin | March 18, 2025 13:12 |
There have been no letters from you since February 23rd and you have not provided the requested evidence to the security service. Please contact them and provide the requested data.
| Mike | March 18, 2025 15:23 |
Give a clear answer here, what else do you need? What nonsense this time.
| FixedFloat admin | March 19, 2025 13:13 |
Please contact the security service and provide them with the requested information.
| Mike | March 20, 2025 05:56 |
According to the data provided by me, transactions from the specified address on other platforms confirm the legality of the funds. This eliminates the possibility of being blocked due to the "questionable origin" that you claim.
Your team's requirements contradict the standard verification procedure:
Lack of transparency: Each new document request duplicates the information already provided.
Inconsistency with the practices of other services: These transactions have been successfully audited on other platforms.
Incorrect grounds: None of your requirements refer to specific provisions of regulatory regulations (FATF, local legislation).
Such actions are interpreted as deliberately delaying the resolution of the issue. I strongly ask:
Stop making unreasonable demands;
Within 24 hours, provide an official letter stating:
• Specific reasons for blocking;
• Regulations that you rely on;
• A clear algorithm for unlocking funds.
In the absence of an adequate response, I will have to contact the legal service to protect my rights. I am ready for dialogue, but only in the legal field and without absurd delays.
Your team's requirements contradict the standard verification procedure:
Lack of transparency: Each new document request duplicates the information already provided.
Inconsistency with the practices of other services: These transactions have been successfully audited on other platforms.
Incorrect grounds: None of your requirements refer to specific provisions of regulatory regulations (FATF, local legislation).
Such actions are interpreted as deliberately delaying the resolution of the issue. I strongly ask:
Stop making unreasonable demands;
Within 24 hours, provide an official letter stating:
• Specific reasons for blocking;
• Regulations that you rely on;
• A clear algorithm for unlocking funds.
In the absence of an adequate response, I will have to contact the legal service to protect my rights. I am ready for dialogue, but only in the legal field and without absurd delays.
| FixedFloat admin | March 20, 2025 10:41 |
You have not provided the requested evidence to the security service. Please contact them and provide the requested data. All information about the incident was transferred to the BestChange administration.
| Mike | March 21, 2025 05:45 |
I have provided you with everything you needed! Every time you ask for some new and new conditions! Answer right here, what do you need this time?! Let everyone see what idiotic excuses you have, just so as not to return someone else's money!
| Mike | March 21, 2025 05:48 |
3 different exchangers easily exchanged for me from this address! Only FIXEDFLOAT took my money under the pretext that it was "stolen" now it is true, it turns out that it was stolen, because you *** it!
| FixedFloat admin | March 21, 2025 06:50 |
Unfortunately, the user has not provided the requested data since February 23 and has avoided direct requests in every possible way.
| Mike | March 21, 2025 16:41 |
Lol, avoided in every possible way? Very funny! Avoided what? Show you a video of each message, show icloud on the video, what will you ask for later? Video of how much money I have in my bank account? Can I prepare a certificate of income for you right away?
| FixedFloat admin | March 22, 2025 04:45 |
Please provide the requested information to the security service specialists at the post office. Without providing it, we cannot move forward with your case.
| Mike | March 22, 2025 05:59 |
According to the data provided by me, transactions from the specified address on other platforms confirm the legality of the funds. This eliminates the possibility of being blocked due to the "questionable origin" that you claim.
Your team's requirements contradict the standard verification procedure:
Lack of transparency: Each new document request duplicates the information already provided.
Inconsistency with the practices of other services: These transactions have been successfully audited on other platforms.
Incorrect grounds: None of your requirements refer to specific provisions of regulatory regulations (FATF, local legislation).
Such actions are interpreted as deliberately delaying the resolution of the issue. I strongly ask:
Stop making unreasonable demands;
Within 24 hours, provide an official letter stating:
• Specific reasons for blocking;
• Regulations that you rely on;
• A clear algorithm for unlocking funds.
Your team's requirements contradict the standard verification procedure:
Lack of transparency: Each new document request duplicates the information already provided.
Inconsistency with the practices of other services: These transactions have been successfully audited on other platforms.
Incorrect grounds: None of your requirements refer to specific provisions of regulatory regulations (FATF, local legislation).
Such actions are interpreted as deliberately delaying the resolution of the issue. I strongly ask:
Stop making unreasonable demands;
Within 24 hours, provide an official letter stating:
• Specific reasons for blocking;
• Regulations that you rely on;
• A clear algorithm for unlocking funds.
| Mike | March 22, 2025 06:02 |
You can continue to reply with these stupid templates. I will not leave you alone until you return my money.
How many positive reviews do you have? 2 thousand? So I will write you 20 thousand negative reviews!
How many positive reviews do you have? 2 thousand? So I will write you 20 thousand negative reviews!
| Mike | March 22, 2025 06:05 |
People, just so you understand, these guys from the "security service" didn't even ask for my documents! They are looking for a reason to ask you 1000 questions, and this, and that, and here, and show this and show that! They don't care about anything, they need to ask a question that you can't answer, and then they'll ask it 100 times!
| Mike | March 22, 2025 06:14 |
Consider a similar situation in which a person's money was blocked under the pretext that it was obtained by criminal means. Ok, as "fixedfloat" says, "our partners informed us that this money was stolen," but that's the problem, the money was sent from the exchange! when these idiots found out about this, they returned the money to the man! and then the question immediately arises, what kind of partners then inform them that the money has been stolen? and i'll tell you, there are no partners! they just cheat every 5 people in the hope that they will give up on their money and not deal with them! so i strongly recommend not working with a "fixedfloat" exchange office! this is a fraudulent item!
| FixedFloat admin | March 22, 2025 15:33 |
You were asked for specific information, but after February 23 you have not been in touch and have in every way avoided providing the requested information.
| Mike | March 23, 2025 05:03 |
According to the data provided by me, transactions from the specified address on other platforms confirm the legality of the funds. This eliminates the possibility of being blocked due to the "questionable origin" that you claim.
Your team's requirements contradict the standard verification procedure:
Lack of transparency: Each new document request duplicates the information already provided.
Inconsistency with the practices of other services: These transactions have been successfully audited on other platforms.
Incorrect grounds: None of your requirements refer to specific provisions of regulatory regulations (FATF, local legislation).
Such actions are interpreted as deliberately delaying the resolution of the issue. I strongly ask:
Stop making unreasonable demands;
Within 24 hours, provide an official letter stating:
• Specific reasons for blocking;
• Regulations that you rely on;
• A clear algorithm for unlocking funds.
Your team's requirements contradict the standard verification procedure:
Lack of transparency: Each new document request duplicates the information already provided.
Inconsistency with the practices of other services: These transactions have been successfully audited on other platforms.
Incorrect grounds: None of your requirements refer to specific provisions of regulatory regulations (FATF, local legislation).
Such actions are interpreted as deliberately delaying the resolution of the issue. I strongly ask:
Stop making unreasonable demands;
Within 24 hours, provide an official letter stating:
• Specific reasons for blocking;
• Regulations that you rely on;
• A clear algorithm for unlocking funds.
| FixedFloat admin | March 23, 2025 05:17 |
On our part, the BestChange Administration was provided with an unloading of the correspondence with the user for further review.
| Mike | March 25, 2025 15:21 |
According to the data provided by me, transactions from the specified address on other platforms confirm the legality of the funds. This eliminates the possibility of being blocked due to the "questionable origin" that you claim.
Your team's requirements contradict the standard verification procedure:
Lack of transparency: Each new document request duplicates the information already provided.
Inconsistency with the practices of other services: These transactions have been successfully audited on other platforms.
Incorrect grounds: None of your requirements refer to specific provisions of regulatory regulations (FATF, local legislation).
Such actions are interpreted as deliberately delaying the resolution of the issue. I strongly ask:
Stop making unreasonable demands;
Within 24 hours, provide an official letter stating:
• Specific reasons for blocking;
• Regulations that you rely on;
• A clear algorithm for unlocking funds.
Your team's requirements contradict the standard verification procedure:
Lack of transparency: Each new document request duplicates the information already provided.
Inconsistency with the practices of other services: These transactions have been successfully audited on other platforms.
Incorrect grounds: None of your requirements refer to specific provisions of regulatory regulations (FATF, local legislation).
Such actions are interpreted as deliberately delaying the resolution of the issue. I strongly ask:
Stop making unreasonable demands;
Within 24 hours, provide an official letter stating:
• Specific reasons for blocking;
• Regulations that you rely on;
• A clear algorithm for unlocking funds.
| FixedFloat admin | March 25, 2025 20:01 |
Please provide the requested information to the security service specialists at the post office. Without providing it, we cannot move forward with your case.
| Mike | March 26, 2025 04:32 |
According to the data provided by me, transactions from the specified address on other platforms confirm the legality of the funds. This eliminates the possibility of being blocked due to the "questionable origin" that you claim.
Your team's requirements contradict the standard verification procedure:
Lack of transparency: Each new document request duplicates the information already provided.
Inconsistency with the practices of other services: These transactions have been successfully audited on other platforms.
Incorrect grounds: None of your requirements refer to specific provisions of regulatory regulations (FATF, local legislation).
Such actions are interpreted as deliberately delaying the resolution of the issue. I strongly ask:
Stop making unreasonable demands;
Within 24 hours, provide an official letter stating:
• Specific reasons for blocking;
• Regulations that you rely on;
• A clear algorithm for unlocking funds.
Your team's requirements contradict the standard verification procedure:
Lack of transparency: Each new document request duplicates the information already provided.
Inconsistency with the practices of other services: These transactions have been successfully audited on other platforms.
Incorrect grounds: None of your requirements refer to specific provisions of regulatory regulations (FATF, local legislation).
Such actions are interpreted as deliberately delaying the resolution of the issue. I strongly ask:
Stop making unreasonable demands;
Within 24 hours, provide an official letter stating:
• Specific reasons for blocking;
• Regulations that you rely on;
• A clear algorithm for unlocking funds.
| FixedFloat admin | March 27, 2025 06:58 |
We kindly request the BestChange administration to respond to this claim.
| Mike | March 27, 2025 17:57 |
We ask the BestChange administration to block this exchange office for fraudulent actions.
| FixedFloat admin | March 29, 2025 10:39 |
Additional evidence was presented to the BestChange administration.
| Mike | March 30, 2025 04:28 |
What evidence?
Did you show them that you didn't ask for any identification documents?
Did you show them that you didn't ask for any identification documents?
| BestChange admin | April 1, 2025 10:13 |
Dear Mike.
Unfortunately, according to the analysis carried out by AML, the cryptocurrency you sent is associated with illegitimate sources. In this case, additional verification is required according to information security rules, international AML/KYC policy, and exchange service regulations. You agreed to the exchanger's rules when creating the order.
Please follow the exchanger's instructions to resolve the situation. The complaint will be transferred to neutral status with the possibility of further comment.
Kind regards, BestChange administration.
Unfortunately, according to the analysis carried out by AML, the cryptocurrency you sent is associated with illegitimate sources. In this case, additional verification is required according to information security rules, international AML/KYC policy, and exchange service regulations. You agreed to the exchanger's rules when creating the order.
Please follow the exchanger's instructions to resolve the situation. The complaint will be transferred to neutral status with the possibility of further comment.
Kind regards, BestChange administration.
| Mike | April 1, 2025 14:35 |
DEAR ADMINISTRATION "BESTCHANGE" it seems you have sided with the service that abuses its powers!
There was NO high risk at my address! After this "fraudulent exchanger" I have changed in other various exchangers, none of them had any complaints! I can provide you with all the transaction hashes! It is a pity that you have sided with these dubious people!
There was NO high risk at my address! After this "fraudulent exchanger" I have changed in other various exchangers, none of them had any complaints! I can provide you with all the transaction hashes! It is a pity that you have sided with these dubious people!
| Mike | April 1, 2025 14:37 |
And I'll add, my mailbox is empty, there are no requests from FF to check my ID! They don't care about my documents! They ask stupid questions and expect me not to be able to answer them! I can forward you all the correspondence with them!
| BestChange admin | August 23, 2025 14:46 |
Dear Mike,
Please do not duplicate your reviews. The duplicate was deleted.
We kindly ask you to lead a conversation in this thread.
Kind regards, BestChange administration.
Please do not duplicate your reviews. The duplicate was deleted.
We kindly ask you to lead a conversation in this thread.
Kind regards, BestChange administration.
| Mike | August 23, 2025 16:25 |
Well, 2 months have passed.
| FixedFloat admin | August 23, 2025 19:09 |
Our security department specialists have not received any new data from you or information that they previously requested over the past two months. Security department specialists are always in touch via email.
CommentRemove
| Malki | |
151.186.180.* | August 22, 2025 23:40 |
I used FixedFloat many times during last months.
After reading reviews here I was a bit nervous each time clicking Exchange button. But all my exchanges went well and very fast.
I recommend FF for their speed and competitive exchange rate.
After reading reviews here I was a bit nervous each time clicking Exchange button. But all my exchanges went well and very fast.
I recommend FF for their speed and competitive exchange rate.
| FixedFloat admin | August 23, 2025 14:34 |
Hello Malki,
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat.com team.
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat.com team.
CommentRemove
| DAndrew |  |
185.191.21.* | August 15, 2025 06:51 |
Quick, simple, and efficient crypto swapping — makes everything so easy!
| FixedFloat admin | August 15, 2025 09:39 |
Hello DAndrew,
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat.com team.
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat.com team.
CommentRemove
| Stanislav |  |
186.157.115.* | August 14, 2025 09:23 |
Their support team is super chill and helped me out right away. Great experience!
| FixedFloat admin | August 15, 2025 06:54 |
Hello Stanislav,
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat.com team.
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat.com team.
CommentRemove
| Savva |  |
196.196.203.* | August 14, 2025 08:51 |
The exchange rates here are fire, plus the app interface is super user-friendly.
| FixedFloat admin | August 15, 2025 06:54 |
Hello Savva,
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat.com team.
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat.com team.
CommentRemove
| Arkady |  |
113.185.79.* | August 12, 2025 09:27 |
This exchange rocked my crypto world — fast, fair, and totally chill to use.
| FixedFloat admin | August 12, 2025 14:59 |
Hello Arkady,
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat.com team.
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat.com team.
CommentRemove
| HypeManAIonChain |  |
95.90.183.* | August 11, 2025 21:25 |
They deserve a good review, they have always delivered for such a long time.
| FixedFloat admin | August 12, 2025 14:58 |
Hello HypeManAIonChain,
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat.com team.
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat.com team.
CommentRemove
| Sergey |  |
103.209.230.* | August 9, 2025 10:19 |
The AML case arose due to high-risk markers in the assets that the user had sent
KYC is required
For over a month now, I've been trying to contact the support team of an exchange point via email, but none of my messages have received an adequate response. Each time, employees simply send out a standard notification stating that my case is under review without providing any specific information on when it will be resolved.
I have more than $20,000 blocked in funds, and the lack of clear timelines for resolving this issue creates significant financial problems. Furthermore, customer service shows complete indifference towards the client's situation by limiting their responses to formalities.
Given such slow reaction times and ineffective communication, it's extremely difficult to recommend this service to other users. I hope BestChange management pays attention to this situation and takes steps to resolve it promptly.
I have more than $20,000 blocked in funds, and the lack of clear timelines for resolving this issue creates significant financial problems. Furthermore, customer service shows complete indifference towards the client's situation by limiting their responses to formalities.
Given such slow reaction times and ineffective communication, it's extremely difficult to recommend this service to other users. I hope BestChange management pays attention to this situation and takes steps to resolve it promptly.
| FixedFloat admin | August 9, 2025 21:27 |
Hello Sergey,
Thank you for your continued patience.
We fully recognize your wish for a swift resolution. At this stage, the matter remains under a detailed review in cooperation with our partners. Given the specifics of the situation and the necessity of verifying all related details, this process may require additional time.
Our goal is to ensure that any decision made rests on a thorough and accurate evaluation. All available information regarding this case has also been shared with the BestChange administration.
You can be assured that we will contact you immediately once there are any significant developments.
Best regards,
FixedFloat.com team.
Thank you for your continued patience.
We fully recognize your wish for a swift resolution. At this stage, the matter remains under a detailed review in cooperation with our partners. Given the specifics of the situation and the necessity of verifying all related details, this process may require additional time.
Our goal is to ensure that any decision made rests on a thorough and accurate evaluation. All available information regarding this case has also been shared with the BestChange administration.
You can be assured that we will contact you immediately once there are any significant developments.
Best regards,
FixedFloat.com team.
CommentRemove
| Tikhon |  |
80.215.90.* | August 9, 2025 09:42 |
Fast withdrawals and the fees are super fair. Totally worth using.
| FixedFloat admin | August 9, 2025 21:23 |
Hello Tikhon,
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat.com team.
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat.com team.
CommentRemove
| Robert | |
85.76.117.* | August 9, 2025 09:07 |
Easy and fast transactions make this platform a go-to for me.
| FixedFloat admin | August 9, 2025 21:23 |
Hello Robert,
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat.com team.
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat.com team.
CommentRemove
| Martin |  |
46.219.186.* | August 8, 2025 15:06 |
Seriously impressed with this crypto exchanger. Super efficient and easy to use.
| FixedFloat admin | August 8, 2025 19:49 |
Hello Martin,
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat.com team.
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat.com team.
CommentRemove
| Jason |  |
194.110.207.* | August 8, 2025 15:03 |
Just what I needed — a simple, effective platform with great speed and service.
| FixedFloat admin | August 8, 2025 19:49 |
Hello Jason,
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat.com team.
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat.com team.
CommentRemove
| Terika |  |
49.228.240.* | August 8, 2025 08:29 |
Extremely quick exchange.
| FixedFloat admin | August 8, 2025 19:49 |
Hello Terika,
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat.com team.
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat.com team.
CommentRemove
| Arsen | |
73.17.187.* | July 28, 2025 07:58 |
The AML case arose due to high-risk markers in the assets that the user had sent
The claim's status has been changed to neutral by the monitor's administration
Very Disappointed – Unreliable and Untrustworthy Service.
I had a very bad experience with this exchange service. My exchange was suddenly blocked without any clear explanation or valid reason. They claimed the funds were suspicious, but not true. I reached out to support multiple times asking for clarification, but received vague or automated responses that didn’t address the issue. I can’t recommend this service to anyone. If you value your time and want a smooth and secure transaction, I suggest looking elsewhere.
I had a very bad experience with this exchange service. My exchange was suddenly blocked without any clear explanation or valid reason. They claimed the funds were suspicious, but not true. I reached out to support multiple times asking for clarification, but received vague or automated responses that didn’t address the issue. I can’t recommend this service to anyone. If you value your time and want a smooth and secure transaction, I suggest looking elsewhere.
| FixedFloat admin | July 28, 2025 22:57 |
Hello Arsen,
We have received information from partners that the funds at your address were obtained by criminal means. For this reason, the exchange has been suspended. In order to continue the exchange or return the coins, we must verify that the funds were received by you honestly, and also receive all the information from you by email.
Please stay in touch with our security team via our official email. We are confident that they will be able to sort out the situation.
Best regards,
FixedFloat.com team.
We have received information from partners that the funds at your address were obtained by criminal means. For this reason, the exchange has been suspended. In order to continue the exchange or return the coins, we must verify that the funds were received by you honestly, and also receive all the information from you by email.
Please stay in touch with our security team via our official email. We are confident that they will be able to sort out the situation.
Best regards,
FixedFloat.com team.
| FixedFloat admin | August 7, 2025 14:42 |
Due to technical reasons on the part of your email client, our email is not delivered to your email address.
Please contact our specialists from another email address. In the letter, please indicate the address from which you initially contacted us
Please contact our specialists from another email address. In the letter, please indicate the address from which you initially contacted us
CommentRemove
| Mandy |  |
104.245.145.* | August 7, 2025 09:12 |
I send by an mistake usdt to an usdc adress. The support helped me instantly. After 2 days they fixed it and sent me my Money!
Awesome!
Thank you for your service! <3.
Awesome!
Thank you for your service! <3.
| FixedFloat admin | August 7, 2025 14:27 |
Hello Mandy,
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat.com team.
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat.com team.
CommentRemove
| Denise | |
156.146.63.* | August 7, 2025 09:06 |
Fast and friendly service every time I trade here. Makes crypto deals a breeze.
| FixedFloat admin | August 7, 2025 14:27 |
Hello Denise,
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat.com team.
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat.com team.
CommentRemove
| Dobrynya | |
116.111.185.* | August 7, 2025 08:17 |
Amazing experience! Superfast transaction times and responsive support making crypto trading stress-free.
| FixedFloat admin | August 7, 2025 14:27 |
Hello Dobrynya,
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat.com team.
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat.com team.
CommentRemove
| Vadim | |
45.95.132.* | August 6, 2025 11:13 |
Super cool crypto exchange with instant swaps and friendly support. Perfect for everyday traders.
| FixedFloat admin | August 6, 2025 14:22 |
Hello Vadim,
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat.com team.
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat.com team.
CommentRemove
| Kevin | |
14.237.109.* | August 1, 2025 17:58 |
Now that's what I call service! Everything is fast, the support is always on call, and the exchange took less than 5 minutes. Definitely recommend it!
| FixedFloat admin | August 1, 2025 20:32 |
Hello Kevin,
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat.com team.
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat.com team.
CommentRemove
| Richard |  |
37.214.196.* | August 1, 2025 16:57 |
I exchanged the crypto easily, the money arrived on the card in a couple of minutes. Very convenient and practical, I will use it more.
| FixedFloat admin | August 1, 2025 17:38 |
Hello Richard,
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat.com team.
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat.com team.
CommentRemove
| David | |
146.70.22.* | July 26, 2025 18:58 |
The AML case arose due to high-risk markers in the assets that the user had sent
KYC is required
The claim's status has been changed to neutral by the monitor's administration
My order was locked, but when I AML checked the transaction it was completely fine.
| David | July 26, 2025 18:59 |
Even AML checking it with BestChange's AML analyzer shows that the transaction was fine.
| FixedFloat admin | July 26, 2025 22:39 |
Hello David,
We have received information from partners that the funds at your address were obtained by criminal means. For this reason, the exchange has been suspended. In order to continue the exchange or return the coins, we must verify that the funds were received by you honestly, and also receive all the information from you by email.
Best regards,
FixedFloat.com team.
We have received information from partners that the funds at your address were obtained by criminal means. For this reason, the exchange has been suspended. In order to continue the exchange or return the coins, we must verify that the funds were received by you honestly, and also receive all the information from you by email.
Best regards,
FixedFloat.com team.
| David | July 27, 2025 09:24 |
So how come when I use BestChange's AML analyzer on the address it shows a low risk score?
I request BestChange to analyze the transaction.
I request BestChange to analyze the transaction.
| FixedFloat admin | July 27, 2025 14:03 |
AML checking service has limited data, and also has a problem with the algorithm for determining the movement of funds and is not used by law enforcement agencies. For this reason, we do not use it to check funds. We receive information from our partners and from open sources about criminal funds.
Please provide information about the source of funds to the security department specialists via email.
Please provide information about the source of funds to the security department specialists via email.
| BestChange admin | July 31, 2025 15:44 |
Hello,
Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources.
In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.
The status of your complaint is changed to neutral with the capability of commenting.
Sincerely, administration of the BestChange exchanger monitor.
Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources.
In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.
The status of your complaint is changed to neutral with the capability of commenting.
Sincerely, administration of the BestChange exchanger monitor.
CommentRemove
| Cs |  |
31.217.51.* | July 16, 2025 12:26 |
The AML case arose due to high-risk markers in the assets that the user had sent
KYC is required
The claim's status has been changed to neutral by the monitor's administration
The exchanger received my ETH but refused to complete the ETH to USDT TRC20 swap, citing “criminal origin of funds” without providing any clear evidence or explanation.
Initially, their "specialists" asked me to provide a list of transactions and explanations related to the sending address (the address I used to send the ETH). I complied fully by detailing every transaction.
Then, they suddenly shifted focus and began requesting information about the receiving address (the TRC20 USDT wallet I was expecting the funds to be delivered to).
So let me ask you this... Why are you asking me to provide SOF for money that has nothing to do with the money I sent to you?
Regardless...
I have provided complete documentation and answers to all their requests, yet they continue to delay with vague responses and ask me to “wait.” Support has not made any meaningful progress or provided a resolution for 14 days already.
I demand intervention and a thorough review of this exchanger’s practices as this is highly suspicious behavior on their end.
Initially, their "specialists" asked me to provide a list of transactions and explanations related to the sending address (the address I used to send the ETH). I complied fully by detailing every transaction.
Then, they suddenly shifted focus and began requesting information about the receiving address (the TRC20 USDT wallet I was expecting the funds to be delivered to).
So let me ask you this... Why are you asking me to provide SOF for money that has nothing to do with the money I sent to you?
Regardless...
I have provided complete documentation and answers to all their requests, yet they continue to delay with vague responses and ask me to “wait.” Support has not made any meaningful progress or provided a resolution for 14 days already.
I demand intervention and a thorough review of this exchanger’s practices as this is highly suspicious behavior on their end.
| FixedFloat admin | July 16, 2025 19:06 |
Hello Cs,
We have received information from partners that the funds at your address were obtained by criminal means. For this reason, the exchange has been suspended.
Your case is currently under review by our security team — they are carefully analyzing the information you’ve provided and will get back to you once the check is complete.
Thank you for your understanding and patience.
Best regards,
FixedFloat.com team.
We have received information from partners that the funds at your address were obtained by criminal means. For this reason, the exchange has been suspended.
Your case is currently under review by our security team — they are carefully analyzing the information you’ve provided and will get back to you once the check is complete.
Thank you for your understanding and patience.
Best regards,
FixedFloat.com team.
| Cs | July 16, 2025 19:44 |
Then why not tell me then the first day?
I've come into contact with aml checker company that flagged my trc20 address as fraudulent and I'm working actively on solving the issue.
All this couldve been avoided if you told me what the issue is.
I'm willing to pay the person who was defrauded even if it entails me taking financial loss.
I'm not a thief and I'm not a criminal. I sold a product to person who stole money from 3rd party.
Please allow me to do that. Do not say "we are conducting an investigation" because I'm fully committed to actually helping the person who was defrauded.
Having said that, you have absolutely no leverage to continue this charade.
Let me help. Please.
Allow me to by helping 3rd party to help myself.
Thank you!
I've come into contact with aml checker company that flagged my trc20 address as fraudulent and I'm working actively on solving the issue.
All this couldve been avoided if you told me what the issue is.
I'm willing to pay the person who was defrauded even if it entails me taking financial loss.
I'm not a thief and I'm not a criminal. I sold a product to person who stole money from 3rd party.
Please allow me to do that. Do not say "we are conducting an investigation" because I'm fully committed to actually helping the person who was defrauded.
Having said that, you have absolutely no leverage to continue this charade.
Let me help. Please.
Allow me to by helping 3rd party to help myself.
Thank you!
| FixedFloat admin | July 16, 2025 20:26 |
Thank you for your message and for your willingness to cooperate. We acknowledge your efforts and the information you’ve shared.
As previously communicated, the issue surrounding this transaction is based on data received from our external partners. We continue to work closely with them to clarify the situation and are currently awaiting additional input necessary to proceed further.
Please note that cases involving this type of risk require careful coordination and multiple levels of review. While we understand your frustration, we must ensure that any resolution is consistent with our compliance obligations.
We will contact you directly as soon as there are developments or further actions required from your side.
Thank you again for your continued patience and cooperation.
As previously communicated, the issue surrounding this transaction is based on data received from our external partners. We continue to work closely with them to clarify the situation and are currently awaiting additional input necessary to proceed further.
Please note that cases involving this type of risk require careful coordination and multiple levels of review. While we understand your frustration, we must ensure that any resolution is consistent with our compliance obligations.
We will contact you directly as soon as there are developments or further actions required from your side.
Thank you again for your continued patience and cooperation.
| Cs | July 16, 2025 20:41 |
Thank you for the reply.
However please do not reply with an empty generic reply as this is a report on your service and I'd like the report to remain open until either administration of this site decides its supposed to be closed or until you come up with a conclusive decision.
Note this is just an effort from me to make you understand importance of the matter and not a way to slander your service.
When and if this is resolved I will gladly leave a positive review on your service.
Thank you!
However please do not reply with an empty generic reply as this is a report on your service and I'd like the report to remain open until either administration of this site decides its supposed to be closed or until you come up with a conclusive decision.
Note this is just an effort from me to make you understand importance of the matter and not a way to slander your service.
When and if this is resolved I will gladly leave a positive review on your service.
Thank you!
| FixedFloat admin | July 17, 2025 08:55 |
All materials you submitted are being carefully reviewed, and we are also awaiting the final response from our external partners to complete the assessment. We will inform you immediately once there is an update.
We will also be happy to provide all the information we have regarding this case to the BestChange administration upon their request.
We will also be happy to provide all the information we have regarding this case to the BestChange administration upon their request.
| BestChange admin | July 17, 2025 15:06 |
Hello,
Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources.
In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.
Please wait for a response from the exchanger's support service.
The status of your complaint is changed to neutral with the capability of commenting.
Sincerely, administration of the BestChange exchanger monitor.
Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources.
In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.
Please wait for a response from the exchanger's support service.
The status of your complaint is changed to neutral with the capability of commenting.
Sincerely, administration of the BestChange exchanger monitor.
| Cs | July 29, 2025 14:25 |
Hi Bestchange admin.
Id like to point out the statement you replied with is false.
"... the cryptocurrency you sent is High Risk or associated with illegitimate sources."
The issue and the reason my order was stopped lies in the fact my receiving address (trc20) was flagged as risky, not the address from which the money was sent.
Please acknowledge this mistake. Where did you get this information from?
Is fixedfloat providing fake information to bestchange administration?
I will be making another report as this one is closed based on false information.
Id like to point out the statement you replied with is false.
"... the cryptocurrency you sent is High Risk or associated with illegitimate sources."
The issue and the reason my order was stopped lies in the fact my receiving address (trc20) was flagged as risky, not the address from which the money was sent.
Please acknowledge this mistake. Where did you get this information from?
Is fixedfloat providing fake information to bestchange administration?
I will be making another report as this one is closed based on false information.
CommentRemove
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