Exchange rates:
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Updated:
02:09:28
fixedfloat.com exchanger website screenshot

FixedFloat exchanger

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Status: disabled FixedFloat reviews: 01423707
Exchange rates: Advanced Cash TS:
Reserve: Perfect Money TS:
Age: 5 years 5 months WebMoney BL:
On BestChange: 4 years 10 months MyWOT rating: 4.0
Country: Seychelles Forums:
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When creating a financial claim, please make sure that the exchange regulations specified on the website FixedFloat have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:

  1. The regulated exchange period has not expired yet.
  2. The exchanger's regulations were violated. For example, the incoming transaction did not pass the AML check.

Be sure to indicate the exchange order number. It will help the FixedFloat administrator resolve the problem more quickly.

If you didn't like the FixedFloat's service and want to write about it, use the Comment review type.

* Order number:
*
 
Add a comment:
Andrew 185.237.75.* February 18, 2024 22:49
The review is being checked by the monitor's administration
Send ~2200 in eth(not bsc as it was in order). Now w8 when then manually process my orders 4 days! Now them have some techniques issues. Support can't say any information.
Expand (6)
FixedFloat admin February 19, 2024 04:07
Hello Andrew,

We encountered some technical problems and switched our service to maintenance mode. For this reason, while our service is under maintenance, we cannot carry out any operations, whether it is an exchange or a refund. Unfortunately, the exact recovery time is still unknown, but our technical specialists are doing everything possible to speed up this process and restore the service as soon as possible. We hope for your understanding and trust.

Your order will be completed as soon as all technical work is completed on our service.

We apologize for the inconvenience.

Best regards,
FixedFloat.com team.
Claim solved
Andrew February 19, 2024 13:18
Problem is not solved. Still technical issues and maintenance. Do not answer before you ll not resolve your problems pls.
Claim renewed
FixedFloat admin February 24, 2024 17:59
Andrew,

Please write to us in the live chat on the website for your order.
Claim solved
Andrew February 24, 2024 21:20
Write. Them said just wait do not know how much time.
Claim renewed
FixedFloat admin February 27, 2024 15:51
According to our information, your order has been successfully completed. Please contact the chat so that our support staff will provide you with the hash of the sent transaction. We apologize for such a long wait.
Claim solved
BestChange admin February 28, 2024 06:34
Hello Andrew,

We kindly ask you to confirm the receipt of funds from the exchanger's administration.

Sincerely, administration of the BestChange exchanger monitor.
3
CommentRemove
User 217.138.199.* February 22, 2024 14:23
I had exchange on 16th of February, while I was waiting for bitcoin confirmations the site went down and they REFUSE to refund or complete exchange. Just telling to wait.
Expand (1)
FixedFloat admin February 22, 2024 14:47
Hello dear customer,

We encountered some technical problems and switched our service to maintenance mode. For this reason, while our service is under maintenance, we cannot carry out any operations, whether it is an exchange or a refund. Unfortunately, the exact recovery time is still unknown, but our technical specialists are doing everything possible to speed up this process and restore the service as soon as possible. We hope for your understanding and trust.

We apologize for the inconvenience.

Best regards,
FixedFloat.com team.
0
CommentRemove
Robbery company 193.187.173.* February 20, 2024 18:09
KYC is required
I made a Bitcoin swap transaction using the services of Fixedfloat, which is an exchange without identity verification. After depositing money into their account, they stopped the transaction, yet sent me an email confirming the transaction. Following my inquiries through email, they requested various information including transaction history and wallet addresses, all of which I provided. Finally, they asked for identity information, and when I sent my passport, they declared that they have frozen the money because I am a citizen of Iran (without any other reason) and will neither proceed with the transaction nor return it to the original account . This is their final emails:

“Hello,
According to the Terms of the service:
5.1. FixedFloat reserves the right to restrict or deny its services in certain countries.
5.3. Use of the Service is prohibited in countries where usage of cryptocurrency or usage of Service is forbidden by applicable law.
The use of Service is prohibited to citizens and residents of Iran, as well as individuals and entities located in countries on the United Nations Sanctions List. Additionally, any individual or entity that is located in these countries, regardless of their nationality or citizenship, is prohibited from using this service. Any attempt to use this service from a prohibited location is strictly prohibited.

Since you provided the documents of an Iranian citizen, we cannot unfreeze the order.
Best regards,
FixedFloat team.”

I must mention that the citizens of Iran are not subject to any sanctions, the sanctions on Iran are only targeted at specific entities and individuals whose names are mentioned in the sanctions, and I am neither of those nor have I had any relation or had transaction with them. Therefore, I demand that this illegal process be stopped and my money be returned to the original account. Also, I kindly request those living in the free world not to use the FixedFloat website, to show that the crypto world is not governed without laws and by force.
Expand (7)
FixedFloat admin February 21, 2024 07:23
Hello Robbery company,

We have received information from our partners that the funds in your address were obtained by criminal means. For this reason, the exchange was suspended.

The rules of our service prohibit the use of the service for any illegal purposes. If obviously fraudulent or stolen funds are sent to our addresses, we have the right to request information about the source of funds in order to verify the integrity of receiving these funds.

In the course of communication with the security staff, it turned out that you are an Iranian citizen. According to the rules of our service, it is prohibited for citizens of your country to use the service, since this is a sanctioned jurisdiction, which our security staff immediately informed you about.

Section 5 "Prohibited Jurisdictions":
5.1. FixedFloat reserves the right to restrict or deny its services in certain countries.
5.2. The use of Service is prohibited to citizens and residents of the United States of America, as well as individuals and entities located in countries on the United Nations Sanctions List. Additionally, any individual or entity that is located in these countries, regardless of their nationality or citizenship, is prohibited from using this service. Any attempt to use this service from a prohibited location is strictly prohibited.

Best regards,
FixedFloat.com team.
Robbery company February 21, 2024 08:07
You said something about criminal means and... this is a big lie. you didnt find anything about it if you have, show it here.
Then which sanction is about Iranian citizen? show me that one.
If your company dont want to work with Iranian people, you should prohibit their IP and clearly write on your sebsite. By the way, if you dont want to do transaction, you should return money to orgin account. but you keep it for yourself. This is a clear ROBERRY.
Finally i promise you i will do everything to ruin your reputation (if you have any).
FixedFloat admin February 21, 2024 10:13
Iran is on the United Nations sanctions list. We work strictly in accordance with our rules.

5.2. The use of Service is prohibited to citizens and residents of the United States of America, as well as individuals and entities located in countries on the United Nations Sanctions List. Additionally, any individual or entity that is located in these countries, regardless of their nationality or citizenship, is prohibited from using this service. Any attempt to use this service from a prohibited location is strictly prohibited.
Robbery company February 21, 2024 10:22
If your company dont want to work with Iranian people, you should prohibit their IP and clearly write on your sebsite. By the way, if you dont want to do transaction, you should return money to orgin account. but you keep it for yourself. This is a clear ROBERRY.
FixedFloat admin February 21, 2024 15:19
As soon as you visit our website, you will see a message stating that by using our Service, you agree to its rules. Also, when creating an order, under the “Exchange Now” button, it is written that “By using the site and creating an exchange, you agree to the FixedFloat Terms of Service and Privacy Policy.”

We would like to repeat that we work strictly based on our regulations. By creating an order in our service, you agreed to its rules.

Section 5 "Prohibited Jurisdictions":
5.1. FixedFloat reserves the right to restrict or deny its services in certain countries.
5.2. The use of Service is prohibited to citizens and residents of the United States of America, as well as individuals and entities located in countries on the United Nations Sanctions List. Additionally, any individual or entity that is located in these countries, regardless of their nationality or citizenship, is prohibited from using this service. Any attempt to use this service from a prohibited location is strictly prohibited.
Robbery company February 21, 2024 16:31
No i used swapzone for exchange, and there was nothing like that.
But it is clear, you take my money with your selfmade rules, and dont want to return it. So, you are a ***.
Robbery company February 21, 2024 16:53
It should be noted that this money was the result of my 2-year savings that you stole. Naturally, I have long-term plans to try to recover the damages. In the first stage, I intend to contact all the websites that have reviews of you and inform them of this theft. I am also collecting information related to similar scams you have done in recent years. Furthermore, in the next stage, I will go after each individual who speaks about you in the crypto world.

I assure you that I will continue this process until you return my money (or declare bankruptcy).
0
CommentRemove
Susan R 154.13.10.* February 19, 2024 16:18
Mention of a third-party resource was removed by monitor's administration
The customer service was non-existent and unresponsive, leaving me feeling helpless and betrayed. I would strongly recommend avoiding this platform at all costs as it is not worth the risk of losing your hard-earned money!
*** offered me a good consultation service.
Expand (2)
Susan R February 19, 2024 16:23
Checq skylne recvery after experiening no withdrawals from the fixed float team.
FixedFloat admin February 19, 2024 16:30
Hello Susan R,

We encountered some technical problems and switched our service to maintenance mode. For this reason, while our service is under maintenance, we cannot carry out any operations, whether it is an exchange or a refund. Unfortunately, the exact recovery time is still unknown, but our technical specialists are doing everything possible to speed up this process and restore the service as soon as possible. We hope for your understanding and trust.

We apologize for the inconvenience.

Best regards,
FixedFloat.com team.
0
CommentRemove
User 81.31.197.* February 17, 2024 10:28
The AML case arose due to high-risk markers in the assets that the user had sent
KYC is required
Profanities and abusive language were removed by the monitor's administration
On the 21st of January they blocked the order and I am not getting my funds. I have been answering all their *** questions for almost a month now and no result. I cannot be held responsible for the quality of the funds in the other mixer from which the money was transferred to me that day.
Expand (2)
FixedFloat admin February 17, 2024 17:17
Hello dear customer,

We have received information from our partners that the funds in your address were obtained by criminal means. For this reason, the exchange was suspended.

Freezing of funds is possible only if we have proof that the funds sent to our address are related to criminal activity, this information is a priority.

The rules of our service prohibit the use of the service for any illegal purposes. If obviously fraudulent or stolen funds are sent to our addresses, we have the right to request information about the source of funds in order to verify the integrity of receiving these funds.

Security specialists have requested additional information from you, please provide them with an answer by mail

Best regards,
FixedFloat.com team.
User February 17, 2024 18:36
I've given you everything I know, you just keep pelting me with questions and not helping me with anything.
0
CommentRemove
Anton 88.155.219.* February 13, 2024 21:28
Great exchanger! now this is my best exchanger! i used to use west, but they added a commission of as much as 5 dollars per exchange. it's just horrible, this exchanger is the best thing that can happen to me. i just exchange small amounts and this exchanger is enough for me. It's great!
Expand (1)
FixedFloat admin February 14, 2024 07:58
Hello Anton,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.
0
CommentRemove
Aziz 51.158.236.* February 9, 2024 22:50
Invited a friend as "affiliate" since he is pro trader and has money to trade. He is seeking for profitable exchanges but when i submitted a request to withdraw "affiliate" earnings, the fixedfloat asking questions "we think you are trading on your behalf, confirm and provide us a proof that your friend traded, like passing kyc" for god sake taking your affiliate earnings. Like i wouldn't recommend anyone "inviting" a friend or anyone else. If you guys created affiliate for online monitoring websites then go ahead and write it in terms and conditions and not allow anyone to invite anyone. Despite i invited a friend and he traded for a good amount. I don't recommend anyone to do affiliate earnings.
Expand (6)
FixedFloat admin February 10, 2024 04:39
Hello Aziz,

We never refuse payments under the affiliate program without good reasons. Before payment, our specialists check whether you follow the rules of the affiliate program, so the payment terms can be extended. In addition, our specialists may request additional information.

Best regards,
FixedFloat.com team.
Aziz February 10, 2024 10:36
Hello,

I do have all email communication with you guys. Your so called "specialist" after writing and explaining whom I invited, he is saying that "he doesn't believe" and I should send "some sort of confirmation".

Am I opening a bank account?

-----
"Hello,

The percentage for our affiliate program is quite high and amounts to 40% of our earnings. For this reason, we are forced to monitor the integrity of the use of our affiliate program.

Unfortunately this information is not enough. Could you provide something to confirm your information?

Best regards,
FixedFloat team."
-----

Should I care if your percentage is high or not? What something "else" should I provide? For god sake guys, you are joking.

I wouldn't suggest anyone, especially big influencers to work with them.

That is the first time when I face issue with receiving affiliate earnings.
Aziz February 10, 2024 14:20
Seems like they do it to everyone, exception if you are huge monitoring service or any other huge influencer. As per comment of Mario from Sep 19, 2023, if the service decides that you did "violate" their service, it will be done the way they want without even listening.

As per my understanding — if you are monitoring as BestChange, then most probably will be honoring and transferring your funds as they will know that they might loose huge traffic source if they won't pay them.

I wish everyone a good luck and try to avoid any affiliate connections with FixedFloat.
FixedFloat admin February 10, 2024 14:53
If there is any suspicion that an affiliate link is being used to conduct your own exchanges, payments are manually checked.

Our affiliate program involves attracting new clients, for which funds are awarded, therefore, when using a referral link for your own exchanges, such accruals are rejected.
Aziz February 10, 2024 18:00
When you are referring your 'friend", does it mean you are doing your "own" exchanges? You are finding 1000 reasons to just not pay affiliate earnings.
FixedFloat admin February 10, 2024 18:02
By using our affiliate program you must follow our rules:
https://fixedfloat.com/affiliate-program-terms
0
CommentRemove
Dmitri 77.126.30.* February 7, 2024 10:50
Number 1 in the industry, fast, reliable, and most important — decentralized.
Expand (1)
FixedFloat admin February 8, 2024 12:25
Hello Dmitri,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.
0
CommentRemove
Omon 84.54.92.* February 1, 2024 15:05
Enjoying this exchanger every time best lucks.
Expand (1)
FixedFloat admin February 2, 2024 08:12
Hello Omon,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.
0
CommentRemove
Samepersoon 16.170.243.* January 31, 2024 11:38
Quick exchange with no problems. Definitely the service to bookmark your browser. Recommended!
Expand (1)
FixedFloat admin February 4, 2024 04:32
Hello Samepersoon,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.
0
CommentRemove
Rupert Rosse Lachenal 175.176.18.* January 28, 2024 15:59
At First, I Thought, "Dis this website just scammed me of my dollar?", but then, like 10 to 15 minutes later, the dogecoin arrived,

Review: Mildly Slow transaction, but true and Legit.
Expand (2)
Rupert Rosse Lachenal January 28, 2024 16:04
They Said The FixedFloat Admin is a bot. Can you just type something random, like "Spaghetti"
FixedFloat admin February 2, 2024 08:12
Hello Rupert Rosse Lachenal,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.
0
CommentRemove
Omon 188.113.209.* January 27, 2024 20:40
Best exchange.
Expand (1)
FixedFloat admin January 28, 2024 14:19
Hello Omon,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.
0
CommentRemove
Crypto4Design 5.181.156.* January 7, 2024 16:52
The AML case arose due to high-risk markers in the assets that the user had sent
KYC is required
The claim's status has been changed to neutral by the monitor's administration
Hello Bestchange Community,

I have to tell you story how /u/fixedfloat is holding my coins hostage.

In December i've got contacted by guy who wants to create website for crypto signals and membership proccessing via my friend on discord server people for crypto trading are hanging out and he fowarded my telegram contact i won't advertise but fixedfloat knows who i am.

Long story short i've decided by my friends suggestion to take on Monero for first time and hold it since he apperently got some insight that monero will surge down in price and pop fast up and to save on bitcoin fee who was astronomical (next block 30% almost) so once i settled my case with customer i opened exchange on fixedfloat for 2800 EUR(out of 8000 EUR Confirmed price) (365 Days maintance and updates all bug fixing full frontend semi backend modification and some api interigration i need to do) which comes to around 700 EUR a month ) after opening the exchange i pasted bitcoin address to customer and he paid and i saw its confirmed by fixedfloat so i don't care i used them before for other transactions and think to myself i've saved on fee of sending if i recieved it on my bitcoin wallet all goes by i've continiue my work it's holidays everyone go celebrate and i am staying home coding and designing like monkey.(not knowing fixedfloat blocked my money) days go by i finish my work and it's time for second payment of rest of money same drill i make exchange send him bitcoin address he pays minutes pass by i loggin to my monero wallet 0 XMR and both exchanges confirmed i speak to my friend he says monero sometimes doesnt show balance like hidden in plain something like that and to do rescan wallet balance and change node and wait. so i wait nothing i contact fixedfloat they say your transactions have been blocked becuse our partners contacted us that funds are being used for criminal means and to contact their security department so i did i contacted told them what it is EVEN went as far as giving usernames and people involved where what happend and even going as far as showing them website i made. 2 days pass by fixedfloat send me message. asking who is this guy and where did he find me? so i answer them. I provided introduction telegram chat screenshots and they ask for chat logs i say okay..fine weird.. but fine i export the chat like they said keep in mind there was deleted messages and i deleted "Deleted message" chat becuse it's over you cant retrive these messages upon sending them it's my first time doing export so i was intrested how does telegram do it obviously as any developler i go around it and check the code who doesn't do that from developlers? i zip it my gmail doesn't allow it to be imputed so i upload on *** and send it to them today i wake up and they say following statemant (keep in mind telegram export is pure HTML and CSS copy of logs) nothing fancy. They say our specialists have checked the archive you sent and found changes t othe original archive(what do they know what's original archive?) This fact is an aggravating circumstances(they are pointing i am one who is criminal and that i should be aware where am i brought upon) For this reasone a refund or exchange of funds is possible only after receiving all evidence of receipt of these funds please send us the original archive of correspondence. Which i replied that if i export it 1000 time it will be same. and offered them to screenshot whole conversation and keep in mind that i've given them username of people who send it to me and they can verify themselfs all this info i went as far as offering them the website i did for client

Only prons to this when looking what other users are experiencing is that they respond relativly fast. Regarding other users i dont know what's their evidence but i gived the whole scripture who is customer and how did situation play out i've asked customer himself about funds and he said its from multiple people after he tells crypto trading signal they pay him cut of it. and that he cannot control who is sending him money out of 1000s of members.

SItuation that made be post this is to give warning about anyone trying to use them and thinking their funds are safe. They're not. as one reddit user said if they see that coin has been in *** per their logic you are *** and burden of justifying falls on you. Imagine you have been paid salary bank pays you out money and there are traces of cocaine on it and at airport you are being marked as El Chapo and recieve 2 life time sentences. that's my dear fellow redditors logic of fixedfloat burden always fall on guy who is honest about their job and we are always one who pay the price.

i am willing to provide whole proofs publicly with names of my clients who agreed that i can share.
Expand (7)
FixedFloat admin January 7, 2024 17:28
Hello Crypto4Design,

We have received information from our partners that the funds in your address were obtained by criminal means. For this reason, the exchange was suspended.

Freezing of funds is possible only if we have proof that the funds sent to our address are related to criminal activity, this information is a priority.

The rules of our service prohibit the use of the service for any illegal purposes. If obviously fraudulent or stolen funds are sent to our addresses, we have the right to request information about the source of funds in order to verify the integrity of receiving these funds.

Best regards,
FixedFloat.com team.
Crypto4Design January 7, 2024 17:32
They can say whatever they want to say. this matter will be posted in subreddit communitys as moderators are taking a look. "funds in your address" only funds you are talking about are my funds in Monero that you are keeping so unless u made something criminal(that i don't care) i didn't so its your problem than that should be on you and they got all proof only reasone they are doing this is becuse they want to keep crypto which they can after certain amount passes they are free to do whatever with it.
Crypto4Design January 7, 2024 17:36
And i would urge bestchange administrators as well to take matter and look at this case as others popular admins/moderators are doing same. So draw your own conclusion who is right who is not in this case.
FixedFloat admin January 7, 2024 17:40
We cannot exchange or refund funds obtained through criminal means, as this may be interpreted as complicity in a crime. In order to continue the exchange or return the coins, we must make sure that the funds were received by you in an honest way, as well as receive all the requested information from you earlier by mail.

Funds from our hot addresses are automatically consolidated to our main addresses, as funds are sent from us only from our main addresses. Thus, law enforcement agencies see that the funds have been transferred to the addresses of our service. The funds remain frozen at our addresses, and when the frozen funds are seized by the authorities, they are also sent from our addresses.
Crypto4Design January 7, 2024 17:54
Guys please do not fall on this carefully created PR copy paste comment regarding LE statemant only if wallet or balance was hacked LE gets involved and refunds money to victim otherwise if any other reasone and you dont fight for your money they keep it for themselfs. there are no laws that they are forced to work that's why in this case they will try to find anything they can to use against me even with posting clear evidence they will find something to put on me becuse that's profit of 8k plus in their pocket but i won't stop no one will refund me for my coding hours customer doesnt care he got his product i didn't get my money and now i got to act like FBI to find who puted what in hookers ass so i can prove my innocence. That's reality people i'll do everything in my power if needed do my job that i am known for for free to every site that lists crypto to get my hard earned LEGAL money BACK!
BestChange admin January 8, 2024 19:40
Hello,

The exchanger sent us information concerning your issue.
Unfortunately, according to the AML analysis performed, the cryptocurrency you sent has High Risk, in particular Darknet Marketplace (screenshot: https://bc.to/IQ8jYY ).

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.ru/faq.html#frozen-transaction and the exchange service regulations ( https://fixedfloat.com/en/terms-of-service#terms_section_7 ), additional verification is required to consider a refund.
You agreed to the rules and the AML policy of the exchanger when creating the order.

As the exchanger informed you haven't provided the whole information yet. In order to proceed the issue, please, send requested data to FixedFloat.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.
Crypto4Design January 24, 2024 19:15
So i'm officially scammed by fixedfloat, they are holding my money hostage and wont send them no matter what proof i send, they keep asking for new proofs everytime, basically just wasting my time with no intention to send the money, here is the full story:

first of all have a look at this statement by fixedfloat on bitcointalk forum:
1- "in order to continue the exchange or return the money, we must make sure that the funds were received honestly, as well as get all the information about the source of the funds received."
2-" We do not request kyc, as we value the confidentiality of our customers, but only information about the source of the funds received. It is easy to prove the honesty of receiving funds by providing the requested data. If the user has nothing to do with the crime and did not know that the funds he received were criminal, then we have no reason to withhold these funds."

Screenshot: https://i.Ibb.Co/ffghwhg/screenshot-2.Png
you can find it here: https://bitcointalk.Org/index.Php?topic=5424907.Msg61402452#msg61402452

with that being said here is my situation so far with fixedfloat:

i'm a web designer, i provide a service and i get paid for it, a guy approached me for a website, and i did the website for him, and instead of receiving funds to my btc wallet then sending it again to exchange where the transaction fees are way too high, i decided to exchange it directly to xmr because i wanted to hold some xmr as a long term investment. He sent it in two transactions one before the work started and one after, i didn't notice at the time, but after i finished the work i found out that fixed float are freezing my money, so i contacted them and
> first they asked for proof, i sent them screenshots, of my telegram conversation with the guy which is a sensible information to begin with and contradicts with user anonymity

> then they asked for chat exports from telegram, i did that and sent it to them, they said it's manipulated and that somehow i edited the chat exports? which is really weird
> so this time they wanted a video recording for the conversation, and i also did that and sent them the recording

- so everything they asked for i provided them with, and they still didn't release my money, they sent a screenshot that 2.2% Of the money is related to darknet, thats 2.2% From 8700 eur which is exactly 191 eur, so for 191 eur my whole 8700 eur is freezed (https://i.Ibb.Co/7xbtjb4/iq8jyy.Png), and every proof they wanted i gave it to them

> after delivering all evidence and answered all the questions, they returned to to step 0 and said according to section 7.7 User who sent funds need to contact us, now they want to know the source of funds from the guy that paid me, the guy said his money is clean and my work is done with him, i cant go and ask him to provide sensitive information about his finances and force him to make his private information public

the guy received his website, and the service is complete so now i'm at his and fixedfloat mercy to get my money, the state the need to know the money is obtained via legal actions and i proved that to them with enough evidence, they are aware that i'm the one who opened the exchange in fixedfloat and sent my customer the address, the money now belongs to me why would i need to ask him to send his entire bitcoin history? this is electronic cash and this is exactly why fungibility is so important, and taint is a very dangerous attack on bitcoin's existence, in real life scenarios do us ask or care about the history of every fiat cash u own? whether who held it before used it for what is not my business!
i provide a service and i get paid for it!

- basically fixedfloat have no intention to give my money back, they just asking me question expecting that i cant answer them, and when i have the answer and proof they get surprised and ask new ones until they tire me and make give up and stop messaging them!

so for just a 2.2% They going to keep the whole fund to themselves! they are not a legal entity that should do that. According to their logic if you buy house for 500k and 100$ bill was in hooker ass
you are pimp and you they will keep whole 500k so you don't have it. This is alarming and i urge this community to help me with advices what should i do and i call fixedfloat to respond to community!

pictures will be placed below:

bestchange info about transaction they sended me
https://i.Ibb.Co/7xbtjb4/iq8jyy.Png

conversation with fixedfloat

first reply:
https://i.Ibb.Co/sj5pbgm/x1.Png

second reply:

https://i.Ibb.Co/hckjf8k/x2.Png

third reply:

https://i.Ibb.Co/vvjnpk1/x3.Png

fourth reply:

https://i.Ibb.Co/zj8j7hb/x4.Png

fifth reply:

https://i.Ibb.Co/vvb1yxv/x5.Png

proof they knew that user sent it for first time and they acknowledged it.

January 7 post on bestchange

https://i.Ibb.Co/hdz4swm/x8.Png

screenshots of first transactions:

https://i.Ibb.Co/prt1mxq/txid.Png

screenshot of second transaction

https://i.Ibb.Co/mfjw9z6/txid2.Png

now due surge of xmr price calculate how much money fixedfloat service costed me.
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CommentRemove
Premcrypto 182.69.179.* January 14, 2024 15:31
I have use this Bot — this is super fast within 30-40 seconds — it sent USDT-BEP20 to Matic-Polygon.
Expand (1)
FixedFloat admin January 14, 2024 15:34
Hello Premcrypto,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.
0
CommentRemove
Jan 185.13.112.* January 12, 2024 06:14
Very convenient service.
Expand (1)
FixedFloat admin January 12, 2024 08:09
Hello Jan,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.
0
CommentRemove
Raven 217.138.196.* January 7, 2024 10:40
Have used it over ten times, it's an excellent honest service.
The only issue I'm having is that on float exchange as the price is not known up-front I should be able to accept the price or cancel before exchange.
Pricing is generally acceptable, tiny deviation from market price could occur from time to time.
Expand (1)
FixedFloat admin January 7, 2024 16:45
Hello Raven,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.
0
CommentRemove
SpazDaddy 85.203.36.* January 6, 2024 19:09
FixedFloat resolved a massive problem that was created when after an exchange from one asset to another the receiver address was blocked. The exchange had taken place and the situation was in complete limbo.

The FixedFloat support were able to back out of the stalled transaction and redirect it thereby completing the transfer. The support at FixedFloat are by far the best I’ve ever dealt with.
Another impressive fact is that they responded quickly and they are a real person and not some Zendesk algorithm.
I highly recommend FixedFloat.
Expand (1)
FixedFloat admin January 7, 2024 04:54
Hello SpazDaddy,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.
0
CommentRemove
Bill 45.128.132.* January 6, 2024 14:10
Lack of any evidences confirming the accuracy of the information given down below
The following comment may have been left to discredit the exchanger's image and reputation
The review is being checked by the monitor's administration
Dont use it. You dont see your money.
Expand (6)
FixedFloat admin January 6, 2024 14:11
Hello Bill,

Our support staff respond 24/7 in a live chat on our website. There is no order with the number that you specified in the review, and the chat also did not receive any requests for it. Please make sure that you have created an order on our website https://fixedfloat.com and check if you have entered the correct order ID. Otherwise, we will consider your feedback left in order to discredit our service and mislead.

Best regards,
FixedFloat.com team.
Claim solved
Bill January 6, 2024 14:13
Fake.
Bill January 6, 2024 14:14
Kake.
Claim renewed
FixedFloat admin January 6, 2024 14:15
We ask the administration of BestChange to respond to this review, as it is misleading and left with the aim of blackening our reputation.
Claim solved
Bill January 6, 2024 14:17
Your work is your bad reputation.
Claim renewed
BestChange admin January 6, 2024 14:24
Hello,

Dear user, please, send us information concerning your problem on support@bestchange.com, we would be grateful if you provide your order screenshot, so we can help to resolve the problem appeared.
Untill data providing, please, do not activate your claim or we would be forced to neutral it and then delete if there are no evidence from your side provided.

We hope for your comprehension.

Kind regards, BestChange administration.
Claim solved
3
CommentRemove
Ayrton Santos 191.242.108.* December 31, 2023 05:10
O servio de vocs so muito bons. Estou impressionado com a rapidez da transao e taxa barata. Servio de qualidade e confivel.
Expand (2)
Ayrton Santos December 31, 2023 05:13
Your service is very good. I am aware of the speed of the transaction and the cheap rate. Quality and reliable service.
FixedFloat admin December 31, 2023 06:14
Hello Ayrton Santos,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.
0
CommentRemove
Max 95.24.7.* December 28, 2023 20:34
Just completed many different transactions. Very fast and reliable service!
Expand (1)
FixedFloat admin December 29, 2023 04:13
Hello Max,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.
0
CommentRemove
Menix 104.28.200.* December 28, 2023 15:50
TON to LTC exchanged at a god speed:)

Recommended!
Expand (1)
FixedFloat admin December 28, 2023 20:20
Hello Menix,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.
0
CommentRemove
Danitas 176.60.35.* December 20, 2023 20:22
Good:0 Im happy, this servise is cool.
Expand (1)
FixedFloat admin December 20, 2023 23:32
Hello Danitas,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.
0
CommentRemove
Dmytro 46.219.224.* December 17, 2023 16:06
Its amazing & fast exchanger. Design looking beautiful, supports 24/7 online
Like it 10/10.
Expand (1)
FixedFloat admin December 17, 2023 16:07
Hello Dmytro,

Thank you for feedback! We are very glad that you appreciated the quality of our service!

Best regards,
FixedFloat.com team.
0
CommentRemove
Tati 121.127.46.* December 17, 2023 15:05
My favorite exchanger!
Tether trc20 => Tether BEP20 just in one minute!
Well done! Thanks!
Expand (1)
FixedFloat admin December 17, 2023 15:18
Hello Tati,

Thank you for feedback! We are very glad that you appreciated the quality of our service!

Best regards,
FixedFloat.com team.
0
CommentRemove
Dmitry 185.104.248.* December 14, 2023 09:55
Changed Dash to Zec. All fine... and fast.
Expand (1)
FixedFloat admin December 14, 2023 09:59
Hello Dmitry,

Thank you for feedback! We are very glad that you appreciated the quality of our service!

Best regards,
FixedFloat.com team.
0
CommentRemove
Martin Adrian 147.189.161.* November 23, 2023 04:08
The AML case arose due to high-risk markers in the assets that the user had sent
I received funds from client with the cointype I have not been using so far. So I wanted to swap to the coin I use usually. I ordered swap erc20 usdt to bep20 usdt.
It was being processed more than 30 mins. I asked the customer support. They say 'My funds are used in criminal means'. Ha? I tried to contact the security service team of FixedFloat and provided every info they asked. But still no reply... Everyone do you see? I am not sure what's going on.
At least, when the money is frozen, they should provide why it is frozen, when I ask, no response, just say they received from their partners that my money was used in criminal means. CRIME? Haha... I have never been involved in crime. Why don't they provide the reason it is frozen?
Very risky and non-transparent platform. Don't recommend to use it. NEVER. I see that there are similar cases recently in this platform, and bad complaints about this platform. It is my fault that I didn't check this.
Not sure if they choose the order randomly, and say it's criminal, and take the money. Who knows? I politely REQUEST BestExchange Admins to talk with FixedFloat platform, and resolve this issue ASAP.
Expand (17)
BestChange admin November 23, 2023 05:13
Hello,

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.
FixedFloat admin November 23, 2023 05:28
Hello Martin Adrian,

We have received information from our partners that the funds in your address were obtained by criminal means. For this reason, the exchange was suspended.

In order to continue the exchange or refund the money, we must make sure that the funds were received by you in an honest way, as well as get all the information about the source of the funds you received.

The rules of our service prohibit the use of the service for any illegal purposes. If obviously fraudulent or stolen funds are sent to our addresses, we have the right to request information about the source of funds in order to verify the integrity of receiving these funds.

Best regards,
FixedFloat.com team.
Claim solved
Martin Adrian November 23, 2023 05:37
Hey there. As I already said, I have submitted the information what you have asked already. What criminal mean are you referring? Getting paid for work from client is criminal?
Claim renewed
FixedFloat admin November 23, 2023 05:45
If you have provided information to the security staff, then please wait for them to respond.
Claim solved
Martin Adrian November 23, 2023 06:15
You have heavy obligation to resolve the problem asap. I have submitted the docs already. It shouldn't take long to verify. I kindly request you to resolve problems asap!
Claim renewed
Martin Adrian November 23, 2023 06:47
So according to the conversation, you couldn't prove that my funds are criminal. Do you have any evidence? — no, because there's no crime there.
There is no reason it would take several days. Just checking the screenshots & records would take days? if you want me to be transparent, you also should be transparent. You are the one who took my money now, aren't you?
you took my money, but not transparent, not able to tell why it is criminal. Tell me the evidence! if you can't, return my money right now!
Martin Adrian November 23, 2023 18:12
Dear BestExchange Team.
As I already said, there's no reason that this fund could be criminal, and no reason to be frozen, if they really want to freeze, there should be evidence. I am politely requesting your fair team to judge this situation and help this get resolved ASAP. It is very frustrating and non-sense that my funds are blocked there without any reason.
Thanks to BestExchange Team.
FixedFloat admin November 23, 2023 18:18
Freezing of funds is possible only if we have proof that the funds sent to our address are related to criminal activity, this information is a priority.

All information about the incident was transferred to the BestChange administration.
Claim solved
Martin Adrian November 23, 2023 18:22
I already submitted information that my funds are not related to the crime at any way. Didn't you receive it? And why are you afraid to let me know the reason why my funds are crime if you are really sure?
Claim renewed
Martin Adrian November 23, 2023 18:26
Do you want me to submit my proof documents to the bestexchange team too? hey! just tell me the reason! why it is crime!
Martin Adrian November 23, 2023 20:53
Dear BestExchange Team?
Dear FixedFloat Team?
Why is there no response? Could you please let me know the reason why it is crime? or when it is gonna be resolved?
Martin Adrian November 24, 2023 06:14
Hey, FixedFloat. Can't you prove why it is criminal?
FixedFloat admin November 24, 2023 07:05
We have all the evidence base that confirms that the funds received by the sender are connected with criminal activity.

Unfortunately, the user does not provide the requested data and avoids direct requests in every possible way.
Claim solved
Martin Adrian November 24, 2023 09:57
I provided every information you requested, but you keep asking another info. So tell me clearly what info of evidence you need, so that once I send, you don't ask me anymore. Just let me know clearly in details what kind of evidence you need.
Claim renewed
FixedFloat admin November 25, 2023 04:42
If you have provided all the requested documents to the security staff, then wait for them to respond by mail, please.
Claim solved
Martin Adrian December 11, 2023 18:55
They say the same thing. Unacceptable Swap platform. Never try to share the information. Never try to refund. Just want to 'take' and steal the money. Do not ever swap big amounts. You will just lose your money in front of your eyes.
Claim renewed
FixedFloat admin December 12, 2023 06:26
According to Section 5, Point 5.2 of our "Terms of Service" - https://fixedfloat.com/en/terms-of-service#terms_section_5, we are prohibited from providing our services to citizens and residents of the United States. You have grossly violated the rules that prohibit the use of our service by citizens and residents of the United States. In this case, a refund is possible only with the direct participation of US law enforcement agencies.

Therefore, we strongly recommend that you contact US law enforcement agencies as soon as possible
Claim solved
3
CommentRemove
Gkhan 87.152.156.* December 1, 2023 21:39
Best Service

fast and reliable service. There was a slowdown in their transactions, but when I told them they helped me very quickly.
Expand (1)
FixedFloat admin December 14, 2023 09:59
Hello Gkhan,

Thank you for feedback! We are very glad that you appreciated the quality of our service!

Best regards,
FixedFloat.com team.
0
CommentRemove
Bob 102.38.204.* December 1, 2023 01:18
Profanities and abusive language were removed by the monitor's administration
Essentially a *** site, doesnt pay out affiliate dues. Stay away.
Expand (2)
FixedFloat admin December 1, 2023 04:23
Hello Bob,

Usually our technical specialists make the payment within 2-3 days. We never refuse payments under the affiliate program without good reasons.

Before payment, our specialists check whether you follow the rules of the affiliate program, so the payment terms can be extended. In addition, our specialists may request additional information.

Please contact our technical specialists by mail, if you have not already done so, info@fixedfloat.com.

Best regards,
FixedFloat.com team.
FixedFloat admin December 1, 2023 09:37
We checked the information and there is no order with the ID that you specified in the review, and the chat also did not receive any requests for it.

In addition, we have not had any mail requests from the email from which you left this review.
0
CommentRemove
Anton 194.33.8.* November 1, 2023 19:54
The AML case arose due to high-risk markers in the assets that the user had sent
/

8060 USDT was blocked a month ago, I wrote to support, they said it was a suspicious transaction, they told me to write to the security service, I wrote, they sorted it out for a month, provided everything they asked for, then they told me to wait for a response from the partners, I’ve been waiting for 10 days already, 3 days ago they stopped responding by email.
Expand (6)
FixedFloat admin November 1, 2023 20:46
Hello Anton,

We do not leave any request unattended and process each case individually. If employees told you that they are waiting for feedback from partners, then as soon as they receive it, they will definitely contact you.

The time limit for a response by mail, provided that there is no heavy workload or other special conditions, is 1-3 days, please wait for a response by mail from the security service specialists.

Best regards,
FixedFloat.com team.
Claim solved
FixedFloat admin November 2, 2023 08:49
Unfortunately, due to the specifics of the case under investigation, we need more time to get all the details.

We apologize for such a long delay.
Anton November 17, 2023 09:05
Again 0 answers 4 days.
Claim renewed
FixedFloat admin November 17, 2023 09:59
We are very sorry that you have to wait so long, our security service will contact you as soon as possible.
Claim solved
Anton November 21, 2023 22:11
There has been no response for 20 days, the investigation has been going on for almost 2 months, how long can this be?
Claim renewed
FixedFloat admin November 23, 2023 05:47
Please give feedback to our security service by mail.
Claim solved
3
CommentRemove
T.F. Hall 185.21.216.* November 22, 2023 13:46
Great experience exchanging BTC to BTC lightening. Support was helpful with the questions I had.
Expand (1)
FixedFloat admin November 23, 2023 05:25
Hello T.F. Hall,

Thank you for feedback! We are very glad that you appreciated the quality of our service!

Best regards,
FixedFloat.com team.
0
CommentRemove
Instagran Nftcoolarts 190.39.98.* November 16, 2023 23:54
Excellent service "fast and low commissions".
Expand (1)
FixedFloat admin November 18, 2023 06:38
Hello Instagran Nftcoolarts,

Thank you for feedback! We are very glad that you appreciated the quality of our service!

Best regards,
FixedFloat.com team.
0
CommentRemove
Lore 58.178.204.* November 8, 2023 23:53
Made an additional wrong transaction to a address i used some minutes before to do a chain swap with fixedfloat. I discovered it several hours laters. Messagged the client support, and withing half an hour, they managed to verify me and confirmed i will be refunded in few days. They're not only the best in doing their job, they're the best in the supporting customers. Strongly vouched.
Expand (1)
FixedFloat admin November 9, 2023 09:48
Hello Lore,

Thank you for feedback! We are very glad that you appreciated the quality of our service!

Best regards,
FixedFloat.com team.
0
CommentRemove
Shahbaz 154.192.135.* November 6, 2023 07:14
Nice service. fast transaction done..good exchange.thanx.
Expand (1)
FixedFloat admin November 6, 2023 08:58
Hello Shahbaz,

Thank you for feedback! We are very glad that you appreciated the quality of our service!

Best regards,
FixedFloat.com team.
0
CommentRemove
Tom 223.206.133.* November 2, 2023 10:33
Update to my case:
Fixed float has responded to the police and provided all relevant data.
For anyone who got hacked and funds sent to fixed float, do not hesitate to go to your police and tell them to contact fixed float.

I have the real ip address of the hacker and tracking the funds.

The hacker is from russia and i have contacted a russian lawyer to sue the hacker. The hacker can still return the funds to my erc20 adress to do damage control. Otherwise i will sue him to the ground and he can rot in prison.

Thanks for fixed float for helping law enforcement.
Expand (1)
FixedFloat admin November 2, 2023 12:50
Hello Tom,

Thank you for feedback! We are very glad that you appreciated the quality of our service!

Best regards,
FixedFloat.com team.
0
CommentRemove
Negin Shost 149.202.82.* November 2, 2023 00:11
Mention of a third-party resource was removed by monitor's administration
Very nice exchange. i have exchanged any token in just 3 minutes with just few confirmations. acceptable rate. TEAM.
Expand (1)
FixedFloat admin November 2, 2023 12:50
Hello Negin Shost,

Thank you for feedback! We are very glad that you appreciated the quality of our service!

Best regards,
FixedFloat.com team.
0
CommentRemove
River Riven 138.199.60.* October 25, 2023 23:20
Sent crypto to an address that had issues with gas. Freefloat support rep was able to send it to a different address in just a few minutes.

The support was professional, knowledgeable, and overall outstanding.
Expand (1)
FixedFloat admin October 26, 2023 03:02
Hello River Riven,

Thank you for feedback! We are very glad that you appreciated the quality of our service!

Best regards,
FixedFloat.com team.
0
CommentRemove
Willy b 174.70.74.* October 21, 2023 00:39
According to the information available, the exchanger has no financial obligations to this user
FixedFloat has robbed me of 75 usdc on order 3CDB3M. They say I should have received a refund and three days later still nothing! The website support team has quit answering my questions. They never provided any refund transaction hash!
Expand (3)
FixedFloat admin October 21, 2023 05:46
Hello Willy b,

After you contacted our chat on October 18, our specialists informed you that the refund will be processed within a few days due to technical problems with the USDC currency on the Polygon network.

According to our information, your refund has already been made to the address that you indicated to the support specialists in the chat, which you were also notified about in the chat by sending the transaction hash.

Best regards,
FixedFloat.com team.
Claim solved
Willy b October 21, 2023 16:56
If the refund has already been made as you claim, why won't you provide me with a transaction hash? Because no such refund was ever sent!
Claim renewed
FixedFloat admin October 21, 2023 17:00
The hash was provided to you immediately after you contacted the chat again on October 20.

Please contact our live chat on the website, our support team will provide you with the hash of the returned transaction again.

In this situation, you are disrupting the administration of BestChange and other users. We have fulfilled all our obligations to you.
Claim solved
3
CommentRemove
Kcolon 152.206.193.* October 19, 2023 16:52
Another superfast operation done!
Expand (1)
FixedFloat admin October 19, 2023 17:01
Hello Kcolon,

Thank you for feedback! We are very glad that you appreciated the quality of our service!

Best regards,
FixedFloat.com team.
0
CommentRemove
Tom 27.130.116.* October 16, 2023 15:41
Profanities and abusive language were removed by the monitor's administration
I got hacked and my funds where send to fixed float.
Fixed float is so far very helpful. They have blocked the hackers addresses if he reuses it.
They are also willing to work with law enforcement which is great and provide order and server data.
I am now waiting until my law enforcement will contact fixed float and hope we can track the stolen funds.

For those *** who hacked me. ***. You are destroying so many peoples lives.
Expand (1)
FixedFloat admin October 16, 2023 15:47
Hello Tom,

Thank you for feedback! We are very glad that you appreciated the quality of our service!

Best regards,
FixedFloat.com team.
0
CommentRemove
Andrew 37.113.160.* September 30, 2023 15:08
This is a Top exchanger! No matter what anyone says, these guys change anything at a good rate and without question!
Expand (1)
FixedFloat admin September 30, 2023 15:26
Hello Andrew,

Thank you for feedback! We are very glad that you appreciated the quality of our service!

Best regards,
FixedFloat.com team.
Think big. Exchange wisely.
0
CommentRemove
Adam 196.157.43.* September 21, 2023 16:53
My order is not executed after 2 hours but more than 6 confirmations on blockchain — i have made over 50 exchanges with them. i hope this not downhill for unprecedented issues with this exchange in future
i spoke to support earlier they say "There are slight delays in the system. Sorry for the inconvenience, your order will be completed soon. We apologize for any inconvenience caused. We try our best to ensure that you receive funds as soon as possible"
Expand (1)
FixedFloat admin September 21, 2023 16:59
Hello Adam,

Unfortunately, we encountered a small technical problem and have moved our site into maintenance mode. Your order will be fulfilled immediately after our technical specialists restore the service. We apologize for the inconvenience caused.

Our technical specialists are already working on the problem and will try to finish the technical work as soon as possible.

Best regards,
FixedFloat.com the team.
0
CommentRemove
Kay 102.38.0.* September 20, 2023 13:12
Excellent exchange experiences.
Expand (1)
FixedFloat admin September 20, 2023 16:25
Hello Kay,

Thank you for feedback! We are very glad that you appreciated the quality of our service!

Best regards,
FixedFloat.com team.
0
CommentRemove
Mario 51.179.39.* September 18, 2023 21:29
I'm writing to express my disappointment with your service, which has been marked by a series of issues.

Firstly, your consistent refusal to pay commissions, citing questionable excuses, is unacceptable.

Furthermore, the random blocking of funds without clear explanation has created unnecessary disruptions.

Lastly, the discrepancy between advertised and actual exchange rates has caused financial losses.

This overall unreliability has seriously eroded our trust in your service.
Expand (11)
FixedFloat admin September 18, 2023 21:46
Hello Mario,

We never refuse payments under the affiliate program without good reasons. Before payment, our specialists check whether you follow the rules of the affiliate program, so the payment terms can be extended. In addition, our specialists may request additional information.

According to information from our specialists, after a thorough check of your orders under the affiliate program, it was revealed that you used it in violation of the rules for your own exchanges. This is prohibited by the rules of our service for the use of the affiliate program, section 4 - https://fixedfloat.com/ru/affiliate-program-terms#terms_section_4

Best regards,
FixedFloat.com the team.
Mario September 19, 2023 06:55
Visible Evidence of Service [Obscene and abusive language was removed by the monitoring's administration]

https://imgur.com/a/xHfA2qL
FixedFloat admin September 19, 2023 08:56
As we wrote to you above, our affiliate program involves attracting new customers, for which funds are credited, therefore, when using a referral link for your own exchanges, such charges are rejected.
Mario September 19, 2023 09:41
I regret to inform you that this platform is not honoring payments as promised. I advise exercising caution before further engagement
FixedFloat admin September 19, 2023 10:08
If there are suspicions of using an affiliate link to conduct their own exchanges, payments are manually checked. According to information from our specialists, after a thorough check of your orders under the affiliate program, it was revealed that you used it in violation of the rules for your own exchanges.

This is prohibited by the rules of our service for the use of the affiliate program, section 4 - https://fixedfloat.com/ru/affiliate-program-terms#terms_section_4
Mario September 19, 2023 10:13
Beware, this platform is failing to make payments as agreed. Stay vigilant.
FixedFloat admin September 19, 2023 10:24
You are misleading the BesyChange administration and other monitoring users. We operate within the framework of our affiliate program regulations.

Our specialists explained to you that you violated the rules of the affiliate program and carried out your own exchanges using a referral link, which is strictly prohibited by our service when using the affiliate program.
Mario September 19, 2023 11:09
Beware people.
https://imgur.com/a/xHfA2qL
BestChange admin September 19, 2023 11:20
Hello,

Unfortunately, according to our rules, a "complaint" type of feedback is allowed on our website if "the client has not received funds from the exchange office, and the due date has already passed" only. In any other case, please use a "comment" type of feedback.

Best regards, BestChange administration.
Mario September 19, 2023 11:34
Hello,

Thank you for your response. I understand the distinction between "complaint" and "comment" type of feedback on your website.

In this instance, I have not received the funds from the exchange office, and the due date has indeed passed. Therefore, I will proceed with a "complaint" type of feedback to address this issue accordingly.

Best regards,
BestChange admin September 19, 2023 19:40
Dear Mario,

Please keep communication within this review, we kindly ask you to not duplicate reviews because it's prohibited by the rules of the monitor.

We hope for your understanding.

Best regards, BestChange administration.
0
CommentRemove
Anonym Trader 37.201.199.* September 7, 2023 17:37
Very good, the money was RETURNED to their wallet and they helped me and sent the money back very fast.
the support is also very smart, fast and good willing to help you.
Expand (1)
FixedFloat admin September 8, 2023 10:47
Hello Anonym Trader,

Thank you for feedback! We are very glad that you appreciated the quality of our service!

Best regards,
FixedFloat.com team.
Think big. Exchange wisely.
0
CommentRemove
Sam 46.208.143.* September 6, 2023 19:39
Gorgeous and simple interface, great support (fast and helpful), very happy customer.
Expand (1)
FixedFloat admin September 7, 2023 07:03
Hello Sam,

Thank you for feedback! We are very glad that you appreciated the quality of our service!

Best regards,
FixedFloat.com team.
Think big. Exchange wisely.
0
CommentRemove
Costin 89.33.73.* September 2, 2023 16:37
They saved my life by repairing an Exchange other website with their API did. Real life savers
Expand (1)
FixedFloat admin September 3, 2023 16:43
Hello Costin,

Thank you for feedback! We are very glad that you appreciated the quality of our service!

Best regards,
FixedFloat.com team.
Think big. Exchange wisely.
0
CommentRemove
Ckr 103.125.234.* August 29, 2023 17:43
Very good and believable platform, I had sent wrong token because I misunderstood which one is correct, when I contact to support team for refund, they said it will take 7 days as their terms of service, actually i was worrying it will be refunded correctly, but they refunded the funds in 4 days and i could get it quickly.
I am really thanks to support team and also technical team as well.
Expand (1)
FixedFloat admin August 30, 2023 06:10
Hello Ckr,

Thank you for feedback! We are very glad that you appreciated the quality of our service!

Best regards,
FixedFloat.com team.
Think big. Exchange wisely.
0
CommentRemove
Sep 163.53.18.* August 29, 2023 05:46
The AML case arose due to high-risk markers in the assets that the user had sent
Profanities and abusive language were removed by the monitor's administration
FixedFloat is a ***. They lied to me 50,000USDT and only gave a one-sided answer. The *** was carried out without stating any details. And did not provide any evidence of my crime. Now just one sentence: we have given back to the victims. as their users. I have proved to them that the funds belong to me. They just told me that I need to wait for it to be processed. But it was not refunded to me. Please such a case. Where do my funds need to be recovered. Since using FixedFloat is to trust them. But my money is gone. Are you responsible for this?
Expand (2)
FixedFloat admin August 29, 2023 06:22
Hello Sep,

Your order was stopped because we received information from the victims that the funds at your address were obtained by criminal means.

In the investigation of this case, the funds were seized by law enforcement agencies due to the appeal of the victims. All relevant evidence in this case was provided to the administration of BestChange.

The security service specialists have given you the contact details of the police department that seized the funds and returned the funds to the victims, so that you can continue to dialogue with them.

Best regards,
FixedFloat.com team.
Think big. Exchange wisely.
Sep August 29, 2023 06:28
You don't have any information to prove that you have refunded, my funds were lost on your side, I have provided you with proof. But what you provided is the contact information of the Chinese police. I got in touch and looked up the information you provided. The information is inaccurate. Explain that this is not true. You should give me a better explanation. Otherwise how can we trust your communication? My funds are lost with you, if you lose the money. Who should I turn to for my money? You guys are completely unreasonable
0
CommentRemove
Nakaka 185.212.170.* August 20, 2023 20:47
Shikaka makaks 9/10
Expand (1)
FixedFloat admin August 20, 2023 21:09
Hello Nakaka,

Thank you for feedback! We are very glad that you appreciated the quality of our service!

Best regards,
FixedFloat.com team.
Think big. Exchange wisely.
0
CommentRemove
Leo 91.195.136.* August 20, 2023 20:47
Everything is great! quick swap, no extra fees, nice design
Expand (1)
FixedFloat admin August 20, 2023 21:09
Hello Leo,

Thank you for feedback! We are very glad that you appreciated the quality of our service!

Best regards,
FixedFloat.com team.
Think big. Exchange wisely.
0
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Rita 178.234.202.* August 18, 2023 18:46
MATIC --> LTC. Always use this service and never had any problems. Thanks a lot!
Expand (1)
FixedFloat admin August 18, 2023 19:01
Hello Rita,

Thank you for feedback! We are very glad that you appreciated the quality of our service!

Best regards,
FixedFloat.com team.
Think big. Exchange wisely.
0
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Abdulsamad Sadiq 105.112.123.* August 18, 2023 13:19
Very awesome, i have been using fixed float for a while, havent had any complaint
Expand (1)
FixedFloat admin August 18, 2023 19:01
Hello Abdulsamad Sadiq,

Thank you for feedback! We are very glad that you appreciated the quality of our service!

Best regards,
FixedFloat.com team.
Think big. Exchange wisely.
0
CommentRemove
User 208.78.41.* August 9, 2023 21:00
I recently had an unfortunate encounter with FixedFloat, a company I had previously found to be reliable. The incident has left me questioning their credibility and their commitment to customer satisfaction.

I had initiated a fixedfloat transaction, a process I have utilized numerous times, to receive an exact amount of 5.1069 USDT. However, within a span of less than ten minutes, the company claimed that the market rate had shifted by more than 10%, causing my transaction to be quarantined. This seemed highly unlikely given that there was no significant change in the market rate during this time period.

The company's customer support was less than helpful, insisting that their automatic system and calculations were infallible. They suggested that I either accept a refund or continue the transaction at the new rate. However, both options were unfeasible due to the high blockchain fees for a refund and the necessity for an exact amount for the transaction to proceed.

Their insistence that I contact their specialists via email, rather than addressing the issue directly, added to my frustration. It felt like a deflection rather than an attempt to solve the problem. The lack of accountability and the dismissive attitude of the support team was disheartening.

To add insult to injury, their website showed conflicting information about the rates, further casting doubt on the reliability of their system. The experience has left me feeling cheated and questioning the integrity of FixedFloat.

In conclusion, my experience with FixedFloat has been extremely disappointing. The company's lack of transparency, poor customer service and questionable system operations have left a sour taste. I would caution potential users to carefully consider their options before engaging with FixedFloat.
Expand (13)
FixedFloat admin August 9, 2023 21:22
Hello dear customer,

If the market rate changes by more than 1.2% before the appearance of your transaction on the blockchain network, you will be asked to make a refund or continue exchanging at the market rate.

Since you have a small amount of money to send, the fluctuation of the exchange rate is critical. Our system is fine, no errors are observed. Everything is calculated correctly.

The amount of your exchange is quite small, about $6. With a fixed rate, the order status changes to Emergency when our rate changes by 1.2%. In addition to the market rate, our rate also includes network commissions for shipping and consolidation. Since the amount of your exchange is small, the slightest changes in the market rate and the network commission led to an Emergency.

We have a fully automatic system that does not affect the market rates on the exchanges and does not change them.

Best regards,
FixedFloat.com team.
Think big. Exchange wisely.
Claim solved
User August 9, 2023 21:27
The market did not move by 1.2%. bitcoin price didnt change for [Obscene and abusive language was removed by the monitoring's administration].
your service is even ass when people select FIXEDFLOAT and give you an extra 0.5%.

i essentially paid 20% over market for your fees so shut the [Obscene and abusive language was removed by the monitoring's administration].

also the fact that you respond here quicker than your email or proper support shows how [Obscene and abusive language was removed by the monitoring's administration] up you are.

shit exchange
Claim renewed
User August 9, 2023 21:28
Also your system at the end ended up giving 10% extra usdt. Instead of properly going back to the fixed float amount.

This causes problems for many people so i hope people deal with caution when using a [Obscene and abusive language was removed by the monitoring's administration] automatic system such as fixedfloat.

Go make your system better kid
User August 9, 2023 21:33
Rewritten response due to BestChange profanity policy:

The market didn't move by the expected 1.2%. The Bitcoin price didn't seem to change significantly. Your service appears subpar, especially when people choose FIXEDFLOAT and provide you with an additional 0.5%.

It seems as if I ended up paying 20% over the market price due to your fees, which is quite frustrating.

Moreover, the fact that you respond more quickly here than via email or proper support channels indicates a lack of efficiency in your operations.

Your exchange platform needs improvement. Furthermore, your system eventually gave 10% extra USDT rather than reverting back to the fixed float amount.

This creates issues for many users, so I would advise people to proceed with caution when using an automated system like FIXEDFLOAT.

Please, I suggest that you work on improving your system.
FixedFloat admin August 9, 2023 21:34
Our specialists are already checking the order and will provide you with a complete analysis of your order by e-mail.
Claim solved
User August 9, 2023 21:36
With the market not moving as anticipated by 1.2% and Bitcoin's price remaining essentially unchanged, your service, particularly with a FIXEDFLOAT choice, appears subpar. Your quicker responses here, compared to email or regular support channels, display operational inefficiency. The exchange platform and system, which erroneously dispensed an extra 10% USDT instead of reverting to the fixed float amount, need enhancement. I urge caution when using an automated system like FIXEDFLOAT and recommend you focus on improving your system.
Claim renewed
FixedFloat admin August 9, 2023 21:37
Please wait for the response of technical specialists by mail with a complete analysis of your order.
Claim solved
User August 9, 2023 21:37
No this claim is not solved and no I will not wait longer. It has already been an hour.
Claim renewed
FixedFloat admin August 10, 2023 04:38
Our specialists have reviewed your order in detail to identify the exact reason for the transition of the order to the Emergency status.

You created an order at 20:21 UTC, after 8 minutes your transaction appeared on the network. At 20:42 UTC, the transaction was confirmed by the network.

The difference between creating an order and receiving a transaction was 21 minutes. During this period, there was a delay in the release of new blocks in the BTC network, as a result, the BTC network commission increased and the BTC market rate also changed in your favor. Since the exchange amount was small, this affected our course and the protection worked.

You have been offered a choice: make a refund or exchange at the market rate. You have chosen an exchange, and as a result of the exchange, you received an amount 9% more than what was originally in the order.

We have a fully automatic system and all our actions and decisions are based on the rules of our service.
Claim solved
User August 10, 2023 04:49
What you simply do not have the mental capacity to understand is this:
USDT orders at many times require exact amount to be sent as each time a usdt wallet is not generated. they use the decimals to locate the order.
The merchant cannot locate my funds and the refund with your horrendous blockchain fees.

Either way i still lost money because of you
Claim renewed
FixedFloat admin August 10, 2023 05:13
As mentioned earlier, the change in the amount received was due to a change in the exchange rate (and an increase in the of the BTC network fee).

We have a fully automatic system that does not affect the market rates on the exchanges and does not change them. You are an order factor at 20:21 UTC, your transaction was only confirmed at 20:42 UTC

You have been offered a choice: make a refund or exchange at the market rate.

You have chosen an exchange and as a result of payment you received a loss of 9% more than it was originally in the order.
Claim solved
User August 10, 2023 18:13
Thats factually incorrect. I cannot get that money back as it was sent usdt in non exact amount and miner fee for refund would be way too much.
your service needs a better system or a balance system. I am at loss because of you and your slow responses
Claim renewed
FixedFloat admin August 10, 2023 18:31
Our obligations to you have been fulfilled. If you were not satisfied with the fact that the amount was no longer fixed, then you could return these coins or ask to change the address and resend them to your wallet.

You were warned that the rate would be recalculated and the amount would change, but you continued the exchange anyway.

Your order has been completed. We do not owe you anything, there is no basis for your claim.
Claim solved
3
CommentRemove
Abdullah 185.69.145.* August 9, 2023 18:01
Amazing support, efficient staff. Can’t thank this exchange enough :)
Expand (1)
FixedFloat admin August 9, 2023 18:37
Hello Abdullah,

Thank you for feedback! We are very glad that you appreciated the quality of our service!

Best regards,
FixedFloat.com team.
Think big. Exchange wisely.
0
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