FixedFloat exchanger

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Mihail,

Your order has been successfully completed and the funds are listed on your account balance. If your service has problems with AML of funds received from us, please contact us by mail to clarify all the details and we will try to help you.

Best regards,
FixedFloat.com team.

We would like to draw your attention to the fact that our addresses are known to all cryptocurrency transaction analysis services, and that there should be no problems with receiving funds from us, because the funds we send are not dirty or risky.

We are always ready to help in solving problems, so if your service has questions about AML verification, then in order to understand this in more detail, you will need to provide information about what exactly caused doubts and what kind of service it is by mail. Please contact our specialists by email info@fixedfloat.com

> We would like to draw your attention to the fact that our addresses are known to all cryptocurrency transaction analysis services, and that there should be no problems with receiving funds from us, because the funds we send are not dirty or risky.

False. Use any AML verification service and check your TMMZNo9Z6CzTntk4RmdNpbPkkmVAaugRxR wallet through it, which you gave me when exchanging USDT TRC20 in the application specified in my calculation. Check this wallet and you will see for yourself that its risk is HIGH. You accepted my money and successfully completed the exchange, because the money I sent was clean. The problem arose after the exchange, because your wallet, which I transferred USDT, was dirty and had a high risk. I even went to the AML verification service — btrace to check your wallet, and it gave me a high risk. How will my letter to your email help me technical support? Will you give me clean money or can you contact the exchange where I trade cryptocurrency on spots to tell them that you accepted my money to a dirty wallet? This is surreal, I am dealing with the Bestchange administration specifically so that no other client makes a mistake when choosing an exchanger.

Please contact our specialists by email info@fixedfloat.com

It is necessary that you provide us with full information on your exchange, namely what service you used for AML verification, which service froze the funds, what exactly it refers to, etc. Without this information, we will not be able to help you, so we ask you to contact us by mail.

Please do not close my appeal, as it is not closed yet. I ask the Bestchange administration to pay attention to this. I have written to your mail and am waiting for the final decision, and until then I will resume my report here.

Hello Vi,

We have received information from partners that the funds at your address were obtained by criminal means. For this reason, the exchange has been suspended. In order to continue the exchange or return the coins, we must verify that the funds were received by you honestly, and also receive all the information from you by mail.

Our service rules prohibit the use of the service for any criminal purposes. If funds related to criminal activity are clearly sent to our addresses, we have the right to request information about the source of the funds.

Best regards,
FixedFloat.com team.

We have checked the information again, your order was suspended by mistake. Your order has now been transferred to selection mode - you can continue the order or make a refund. We apologize for the inconvenience.

Hello Charles,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.

Hello Pfp,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.

Hello Ignacio,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.

Hello Ignacio,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

For the sake of example
I exchanged cryptocurrency from popular exchangers
Changelly,ChangeNow
AML was not suspected.
I received my ETH to the wallet from where I sent money with fixedFloat...

Hello Phillip,

We have received information from partners that the funds at your address were obtained by criminal means. For this reason, the exchange has been suspended. In order to continue the exchange or return the coins, we must verify that the funds were received by you honestly, and also receive all the information from you by mail.

Our service rules prohibit the use of the service for any criminal purposes. If funds related to criminal activity are clearly sent to our addresses, we have the right to request information about the source of the funds.

Best regards,
FixedFloat.com team.

Was this a joke now?
I immediately sent you 2 requests by email!
I haven't received a response yet.

If you have sent us a letter, please wait for a response from the security service.

Hello Greg,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello,

We never freeze users' funds without reason, if the user has provided all the evidence that he is not involved in the crime - we unfreeze the funds and conduct an exchange or return the funds.

Since you did not indicate the order number for which you left a comment, we ask you to contact us via our live chat or you can write directly to the email info@fixedfloat.com

Best regards,
FixedFloat.com team.

Hello Baraba,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.

Hello Ignacio,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Kristi,

We have received information from partners that the funds at your address were obtained by criminal means. For this reason, the exchange has been suspended. In order to continue the exchange or return the coins, we must verify that the funds were received by you honestly, and also receive all the information from you by mail.

Our service rules prohibit the use of the service for any criminal purposes. If funds related to criminal activity are clearly sent to our addresses, we have the right to request information about the source of the funds.

Best regards,
FixedFloat.com team.

Why are you withdrawing the claim? Have you decided something? no? Then don't touch the claim.

Please try to duplicate your message in the mail, perhaps your mail could have ended up in the spam folder.

According to our information, since December 9th there has been no response from you regarding the requested information and you have not provided us with what the security service requested from you.

I sent you a screenshot from my email. Show me where I didn't send you anything and where you requested at least something.

We cannot exchange or return funds obtained through criminal means, as this may be interpreted as complicity in a crime. In order to continue the exchange or return the coins, we must verify that the funds were obtained by you in an honest way, and also receive all the information previously requested from you by mail.

You have already received all the information requested from me by mail on the 4th and have not requested anything new. Why do you write to me by email 'we are still waiting for a response from our team', and then write that you have not received any information.

All information about the incident was transferred to the BestChange administration.

Let them film the incident. You have not solved the problem, the incident has not been resolved, then why are you doing this?

Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as Stolen Coins.

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.

Hello dear customer,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.

Hello Faraz,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.

Hello Darden,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.

Hello Archie,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.

Hello Antic,

You have violated the exchange rule by creating an order with the exchange direction TON>LTC and sending funds without the mandatory indication of the MEMO in the order. When sending a TON transaction, it is mandatory to indicate the MEMO so that we can identify your payment. The order page also states that the transaction must be sent with the MANDATORY indication of the MEMO.

As soon as you visit our website, you see a message that by using our Service, you agree to its rules. Also, when creating an order, under the "Exchange now" button it is written that "By using the site and creating an exchange, you agree to the Terms of Service and Privacy Policy of Fixedfloat".

In section 4, paragraph 4.9 "Terms of Use" it is stated:"Sending funds for an Order as a transaction with incorrect parameters. If the Order specifies the need to specify additional parameters when sending a transaction (such as MEMO, Destination tag, Comment and others), then sending a transaction on the Order without the specified parameters or with incorrect parameters may lead to an irretrievable loss of the User's funds. If the transaction was sent without specifying the required parameter, the User must report this to the technical support service, as well as provide evidence that this transaction was sent directly or initiated by the User. The evidence is a letter received to our mail from the official mail of the Service from which the transaction was sent. The email must contain confirmation that this particular User initiated the transaction. The commission for the restoration of funds and their return is 10% of the amount, but cannot be less than ten (10) US dollars. The term for consideration of the request is 14 days after the provision of all evidence. If the User and/or the Service from which the transaction was sent does not provide proof within 2 weeks, We will refund the funds to the address from which the transaction was received, without additional parameters (such as MEMO, Destination tag, Comment and others). FixedFloat has the right to refuse to return these funds without giving reasons. The user can only request a refund if the amount sent is equivalent to more than ten (10) US dollars."

Our specialists in the chat informed you that when creating an order you violated the exchange rules by sending funds without the obligatory indication of MEMO via the third-party service Crypto Bot. In such cases, it is impossible to resolve this issue within the chat, you need to contact our technical specialists by mail and provide them with all the necessary information upon request, and Crypto Bot support should contact us personally either in Telegram or by writing to our official mail to confirm that the transaction belongs to you.

We do not refuse to help you, but we need to receive all the evidence from you and the Crypto Bot service.

Best regards,
FixedFloat.com team.

Hello Jay,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.

Hello John,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.

Hello Harun,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.

Hello dear customer,

Currently, this exchange direction is available and works without any problems. Try using a different wallet like Phoenix or Wallet of satoshi.

Best regards,
FixedFloat.com team.

Hello Cole,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.

Hello Dmitry,

We are always ready to help solve problems, so if your service has any questions about AML verification, then in order to understand this in more detail, we will need to provide information by email about what exactly caused doubts.

We would like to draw your attention to the fact that our addresses are known to all cryptocurrency transaction analysis services, and also that there should be no problems with receiving funds from us, because the funds we send are not dirty or risky.

In addition, all our addresses in many networks have labels, which already speaks of our publicity. All transactions are sent from our main address, which is officially marked as "FixedFloat", for example, our address in the Tron network:
https://tronscan.org/#/address/TDoXUNZ6PajKuiUkcYg3EDSV9bnqGqsbcf

Please write more details about the situation to our email info@fixedfloat.com and we will definitely figure it out.

Best regards,
FixedFloat.com team.

Why is your transfer marked as "Liquidity Pools" instead of "Exchange Licensed"?

Since your transfer caused my funds to receive a 50% risk rating, could you exchange them for ones without this risk label?

Dmitry,

Please write more details about the situation to our email info@fixedfloat.com and we will definitely figure it out.

I’ve written to you.

You have already received a reply by email, please check and provide feedback.

Please exchange all my coins for ones without the medium-risk label.

Please wait for a response to your request by email from specialists.

Hello (Not Provided),

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.

Hello Shahjahan,

As soon as you visit our website, you see a message stating that by using our Service, you agree to its rules. Also, when creating an order, it is written under the "Exchange Now" button that "By using the site and creating an exchange, you agree to the Terms of Service and the Fixedfloat Privacy Policy." In this case, manual intervention by technical specialists is always required. All orders in violation of the exchange rules are processed exclusively manually by our technical specialists, as such orders take a lot of time and are processed in turn.

You created an order in our service for the exchange of ETH on the BEP20 network, but sent ETH on the ERC 20 network. According to the rules of our service, the continuation of the order or refund will take 7 days from the date of your first request. We do not refuse you a refund of your funds, do not mislead the BestChange administration and other users.

You can write to us in the chat and choose what you prefer - refund or continue the order.

Best regards,
FixedFloat.com team.

Hello Antonio,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.

Hello Johnny,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.

Hello Jorn Madsen,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.

Hello Jm,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.

Hello Alek,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.

Hello Saul,

We have received information from the victim that the funds at your address were obtained through criminal means. For this reason, the exchange has been suspended. In order to continue the exchange or return the coins, we must verify that the funds were obtained by you honestly, and also receive all the information from you by mail.

If you have already written a letter to our security service, then you must wait for a response, all requests are considered in the order of the queue and we do not leave any request unanswered.

Best regards,
FixedFloat.com team.

LeLn8aEx.

Hello 8Nbuy1,

We have received information from our partners that the funds in your address were obtained by criminal means. For this reason, the exchange was suspended.

Freezing of funds is possible only if we have proof that the funds sent to our address are related to criminal activity, this information is a priority.

The rules of our service prohibit the use of the service for any illegal purposes. If obviously fraudulent or stolen funds are sent to our addresses, we have the right to request information about the source of funds in order to verify the integrity of receiving these funds.

Best regards,
FixedFloat.com team.

Then please send me your so-called evidence? If you say it is, then it is? If I say you are shit, then you are shit? Please show me the evidence! And I have proved the source of the funds to you, why don’t you return my funds? You have been illegally detaining the funds without receiving any report on the so-called funds involved in the case? One month? Two months? One year? Still no so-called victims came to claim your so-called fraudulent funds, so they automatically fell into your own pockets? Isn’t this a fraud? You just find a reason to say that there is a problem with the funds, and the funds are seized and frozen on our behalf. As time goes by, when our complaints are fruitless, you take the funds for yourself!

If you have already provided information to our security service, please wait for their response and further instructions.

You said that if there is a problem with the funds, they should be handed over to the authoritative law enforcement department instead of keeping it in your hands. Pretending to be a good guy, claiming to be thinking about the victims, but actually using this slogan to defraud users of their funds.

We never freeze users' funds without reason, if the user has provided all the evidence that he is not involved in the crime - we unfreeze the funds and conduct an exchange or return the funds.

I don't need you to verify my funds, you don't have this right. If you have this right, please show me any official documents.

Hello Dear User,

Unfortunately, according to the analysis carried out by AML, the cryptocurrency you sent is at High Risk or associated with illegitimate sources. In this case, additional verification is required according to information security rules, international AML/KYC policy, and exchange service regulations. You agreed to the exchanger's rules when creating the order.

Please follow the exchanger's instructions to resolve the situation.

Kind regards, BestChange administration.

You guys just don't care, right? You let them waste my time and make me lose my patience, so that you can just swallow the money privately? I told you that if there is any problem with the funds, please hand it over to the police, instead of freezing it privately. If it is fine after a certain period of time, we will not look for it anymore, but you just swallow the money. This is a ***. I cooperated as I should, but they only sent me one email a day for KYC verification, and one email only mentioned one step, but they said there were several steps. This is clearly a delay and wear out my patience. You bunch of ***.

Hello dear customer,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.

Hello dear customer,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.

Hello PiggyB,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.

Hello Ally,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.

Hello Dmitreusz,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.

Hello Sanket Mishra,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.

Hello Mohammed Abdulaziz Awadh Almousibely,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.

Hello AwesomeKalin55,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.

From
FixedFloat Support<info@fixedfloat.com>
Inbox
7:17 PMTuesday, 20 August 2024 at 7:17 PM
To
wagm1user

Unfortunately, our technical specialists will not be able to restore your tokens.

Best regards,
FixedFloat team.

Https://geniidata. com/ordinals/address/ bc1qxley0wpv0xtalw5rq63g80w6rfkgalmya6wadj

trace the runes guys.

Hello,

You sent Runes and used the BRC20 network, which are not supported by our service. You were immediately warned that our technical specialists will try to find out if it is possible to restore these tokens, but unfortunately, we do not have the technical ability to restore them and return them to you.

Best regards,
FixedFloat team.

Hello dear customer,

Our system, as in most wallets, automatically sets the actual network fee at the time of sending the transaction. You can always contact our live chat on the site so that our support specialists can speed up your transactions. If the transactions you sent us have a small fee, then the only way to speed up a transaction is to increase the network fees in your wallet using the Replace by fee feature. You can read our article on Replace by fee https://fixedfloat.com/blog/guides/replace-by-fee-bitcoin. If there is no such function, you just have to wait.

Best regards,
FixedFloat.com team.

You have no clue. I'm talking about your transaction you sent me (btc), you set very low fee (0.49 Usd for a 1000 usd transaction) that's why it was destined to not come through. Greedy service, greedy dogs.

We always speed up transactions at the request of the client, and also personally monitor all sent transactions in case of their long confirmation. Please write to our support specialists in the chat on the site, they will try to help you.

***. Read my first message. You have no clue what you are talking about. You ***, you set 0.49 USD fee and now I have big problems because of you.

Your support told me to ***

Hello Miguel Castillo,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.

Hello Luis Felipe Campos,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.

Hello Alchemyst,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.

Hello Damian,

We have a fully automatic service. If the transaction arrives before the expiration date of the order and the transaction amount does not exceed the established limits, there are no grounds for a refund.

The information is displayed incorrectly on the order page. Your order has been completed and the funds have been sent as you were also immediately informed by our support staff in a chat on the site.

Best regards,
FixedFloat.com team.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Chainsmoker,

Your order has been successfully completed 19 Jul 2024 13:21:06 UTC and the funds have been sent to the address you specified as the destination address in your order.

Best regards,
FixedFloat.com team.

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

Hello Ally,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.

Hello dear customer,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.

Hello dear customer,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.

Hello Yeguda,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.

Hello Anton,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.

Hello Avner,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.

Hello Dima,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.

Hello Fixedfloat Are Thieves,

At the moment, our technical specialists are making every effort to quickly restore our service. We are fully aware of the inconvenience caused by the current situation and want to assure you of our full commitment to resolving the issues that have arisen. We recognize how important it is for you to receive up-to-date information regarding your order and want to assure you that as soon as all necessary technical work has been completed, we will begin a detailed review of all information related to your request and provide you with a response.

In addition, we would like to emphasize that we have confirmed receipt of the letter from the technical support of the CoinGate service and it is in the process of being processed by our specialists.

Best regards,
FixedFloat.com team.

Please DO NOT listen to "FixedFloat", they are ***, they have had all the evidence they need to confirm my funds are legitimate for weeks and have no intention of returning what they ***. They are *** and ***, do not use them!

Due to the fact that our service was in maintenance mode for a long time, the investigation into your order was delayed. We apologize for the long wait. Our service has completed all technical work and we are ready to complete your order on our part or make a refund.

Please contact us in the live chat on the website for further instructions from the support staff. Or contact us by email info@fixedfloat.com

Once again we sincerely apologize for the long wait.

I can confirm that after 7 weeks that my funds were returned. This could have been sorted out with a 5 minute phone call to coingate, i gave them all the details, but instead they held my funds for 7 weeks, offered no apology, and claim they had every right to suspend the transaction while they "investigate".

However, i have still suffered a loss. The exchange i initiated was to swap matic for usdt. Because they suspended the exchange and only returned my matic after 7 weeks, the price of matic against usd weakened about 30%, so i have suffered a considerable loss. I have now swapped the matic that was returned to me for usdt and received 30% less than i would have had fixedfloat simply returned my matic instead of holding it for 7 weeks.

They have refused to offer any compensation for this loss, or the loss of my time spent trying to get my money back.

Do not use fixedfloat. That's the best advice you'll ever get about them.

Hello Dilshodbek,

Unfortunately, our service has been in maintenance mode since April 1st. According to your order, a refund ticket has been recorded in our system due to the fact that you sent us a TON without the obligatory MEMO. The refund will be processed by our technical specialists as soon as the service completes all technical work and becomes available again. We do not deny that we currently have unfulfilled obligations to clients. At the moment, for technical reasons, we are unable to issue refunds or continue orders while the service is in maintenance mode.

We sincerely apologize that you have had to wait so long for your refund, but we hope for your understanding and thank you for your patience.

Technical work is finished but still i don't get any refund.

Your order has already been refunded to your address 3 hours ago. Please contact our live chat on the website so that our support staff can provide you with the hash of the refund transaction.

Exchange was made on 09.11.23. I am waiting from administration of BESTEXCHANGE to get my money back and transfer to the wallet that i will provide. If even here i will not get any answer then all bestexchange.com is a big ***. I waited half year.

Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as DarkMarket, Sanctions, Enforcement action, or marked with other high-risk labels.

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.ru/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.

I have provided everything to them included my selfie, passport and so on.
They stopped answering and don't return my money as i said for half year. What else i need to provide if they just stopped answering.

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Also because the money is so long on Exhange you had to contact authorities. I need the COURT decision copy or POLICE decision Copy and i will or my representative will contact the police or court to get money back. Exchange cannot hold my money for half year without official government decision. You had to contact authorities and ask them to block the money. So please provide official document and i will hire a lawyer in that country to collect my money very fast. Send the copy to bestexhange admin and he will forward it to me. Or if you received sufficient documents from me — transfer money to wallet that i provide.

Hello Andrey Vesimjagi,

We have double-checked the information regarding your order. According to our information, we do not have any letters from you. We received the only letter on November 9, 2023 from the email address that you indicated in this review. You were asked for information regarding the source of the funds and transactions, but we have not received a response from you.

Please clarify, perhaps you applied for this order from another mail?

Yes I have used this email for communication with you. I knew you will say that there is no correspondence.
I dont want to continue it please — provide Government Agency which now responsible for the money. Half year has passed you had to transfer this case and money to it(Police or Court). Please provide official confirmation from it that money has been seazed to it.
Next i will hire a lawyer there to continue with proper people and not with you.(I dont want to speak with you anymore) If you will say that money still with you — you are breaching all laws in any country where you located. And you should return money immediately to me.
I am waiting.

Andrey Vesimjagi,

As we wrote to you above, we do not have any correspondence with you after November 9, 2023. We will hand over all evidence of this to the BestChange administration.

Please write to us again by email from the email address specified in this review and provide all information on the order and transactions, as well as provide information about the source of funds to the security staff.

Wait a second.
You are holding customer money more than a half year without informing police? Does your money license allow this? i am not going to speak with you anymore i said. You had to give money to police long time ago. Why you havent done it?

Please answer simple question just 1 without anything else.
Why after 6 months has passed you still holding "Criminal Money" as you said without informing and transferring money to Police? I only with speak with them and not with you anymore. Please answer.

I wrote in support of BestExhange — let them ask you on what basis you decided that the money is yours and they do not need to be given to the client or to the police (regulatory body).
This is pure theft and I don’t know how you will explain it.

Andrey Vesimjagi,

All information about the incident was transferred to the BestChange administration. To further resolve this incident regarding this order, you need to contact the security service by mail info@fixedfloat.com

People need to know here why you have breach the law by holding my money in your pockets without informing police.
Please answer here.
As i said i will only speak with police in any country where you will transfer the case.

BestExhange Admin please comment on this:
If this normal to not transfer Criminal Money case to police and to not transfer money to Police within six months? 6 months has passed. SIX. Money just in pockets of the fixedFloat admins and this is normal?
I want to continue to speak only with Police — because FixetFloat is thieves. And they dont answer this question. They breached the Law and has to be prosecuted starting at least from here by banning them. And next i will look what i can do more.

I am asking FixedFloat to transfer this case to Police immediately! or return my money.

Does BestExhange Admin will take this case on monitoring? If not than it is just absurd that 6 months holding money without returning to customer or informing regulatory body is NORMAL here on bestexchage by admins. And we all should live like this is super normal situation and forget about it:):):) When i need to remind here regarding it after 5-10 years? Will it be takes seriously then?

If you truly believe that we have stolen funds from you or suspended an exchange without good reason, you should immediately contact the law enforcement authorities in your country, this will make it easier to deal with the incident.

As a payment provider you have to do it not me. I am in Italy they dont have power on your Seyshell office. So stop saying bulll... You need to contact Seyshell police or any other and give me coordinates where you did that. You stole funds yes. When you will do it?

As a payment provider you have to do it not me. I am in italy they dont have power on your seyshell office. So stop saying bulll... You need to contact seyshell police or any other and give me coordinates where you did that. You stole funds yes. When you will do it? after you do it — i will hire lawyer in this country and we will process further. When you will do it?

Andrey Vesimjagi,

To further resolve this incident regarding this order, you need to contact the security service by mail info@fixedfloat.com.

As a payment provider you took money for exchange. You stopped exchange because of KYC. I was not able to pass your tough KYC. Next steps within first 1 month you have to transfer my money to Police and they start case against me. Now passed 6 months. And you saying me some bull.... that i need to try to trace you via EU police when you are in Seychelles. I don't understand why BestExhange dont do anything regarding you. You broke the law by holding my money without informing police and admins dont do anything. You have to be banned immediately here because you are hiding in Seishelles. Just open EU office and i will bi first who will go to local police of country where your office is.

I have wrote you email 2 hours ago — with my BTC where you can return my money. You havent answer. So i dont know how you want to resolve this issue. with new KYC? Extra KYC? Super KYC?
I am asking you to return my money to btc address that i sent you 2 hours ago via email from andrey.vesimagi@rambler.ru or to contact your local police immediately and letting me know case number and my Seychelles lawyer will come to police station to start recovering my money.

Please bestchange admin to put this case on the monitoring. 6 Months has passed. Fixedfload should return my money or to make a case in police so i can hire a lawyer can recover money from police.
There cannot be no delay anymore. Half year is enouth for this.

If you wrote us a letter, the security staff will definitely answer you, please wait.

You were not able to inform police within 6 months — so your staff will write template as always. )
I said or money or you go to police. I need legal wait to recover my money. You breach the law already by holding my money for 6 months without informing police or without returning money to me.
Inform to you super "Security Staff" to just transfer money to me. And we finish peacefully.

Received response from FixedFloat that they will never contact the law informed agency and that they will hold money forever with them.
Please Admin of BestExchange — could you clarify — is it legal to do so? Right now has passed 6 months and after 10 years they still will just hold my money without contacting Law Enforcement Agency. So i have no way to collect my money from the any Government Body. I only have option to speak with them (Forever and forever). They do hides in seychelles Island and think that they can do whater they like
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Waiting answer from BestExchange Admin.