Crystal-Trade exchanger

Hello Crystal-Trade Team,

I made an exchange on your platform (Order ID: ***, 8800 USDT to XMR). The funds were sent correctly to the address you provided and are completely clean.

Despite this, the funds are being unjustifiably held. I have received no valid explanation, and there is no reason to request personal or financial documents.

At this point, I demand that the funds be returned immediately to the wallet from which they were originally sent, without further unnecessary delays.

Administrators of BestChange are able to monitor this complaint. I expect an immediate and concrete resolution.

Thank you.

Well they said 6 hours max more than 14 and still no payout asked for refund they said 15 minutes max for refund and 5% fee I sent wallet now almost 1 hour passed seems kinda bad right?

I made a test exchange, 3 days have passed, there is no money in the account. The support service feeds you with promises.

I have 2 orders 1000 usdt to Wise USD and 100 usd to bank card and waiting more than 6 hours they still haven't transferred the amount. Website support is not responding and telegrem either. I have written an email but they didn't respond. I don't recommend this exchange for anybody.

I have made a USDT to XMR exchange and it's been so long stuck on "Exchanging"
Customer support are not responding through the chat.

I placed Order #*** to exchange 29 USDT Visa/MasterCard *** on the Crystal-Trade website on 07 August 2025 at 02:16 (UTC +3). According to the information on the “How it works” page, an exchange should take 10–30 minutes, and the site’s Terms, specifically clause 5.1.1, clearly state that the maximum processing time is no more than 24 hours.

At the time of this complaint — 07 August 2025, 06:45 (UTC +3) — more than four hours have passed, and the funds have still not reached my card. Support informed me that the transfer could take up to three business days, which directly contradicts both the publicly stated timeframe on the site and the terms set out in the user agreement.

I requested either confirmation of the transfer (TXID or bank reference) or an exact credit date. I also notified support that, if I did not receive a timely response, I would demand a full refund under clause 5.1.3, which states that the client has the right to terminate the contract and have their funds returned if the exchange is not completed within 24 hours.

To date, I have received neither confirmation of the transfer nor a specific completion time.

I ask the BestChange administration to consider this situation a violation of the exchange rules and the public offer terms, to take appropriate measures against the Crystal-Trade exchange service, and to record this complaint in the system.

A USDT TRC20 transaction was made to USD Bank Card at 1:02AM at 3:45AM support responded and stated that the transaction was completed within three days. Why is this not stated in the transaction description?

I wanted to exchange 283 usdt tor for usdt trc20. I did it for the first time and did not specify the destination tag, did not see this field. As a result, I transferred 283 usdt to the specified address, but in response I did not receive any funds. I contacted the support service, showed the transactions from my wallet, even made a video at their request. But now they do not answer me, they ignore me.

Don' answering about my mail aml squad of firend just chill and don't chek any infromation no support no help no one want to answer me lock my last money before course get high and i don't recive my money just want to i lose money and win on course thank you very much very unprofesion team just ingore for no reason i provide everhythinmg they ask but still no refund or exchange i have no money please help me someone.

Changed from BTC to USDT TRC20. Everything was great and fast. Thank you.

Thank you very much.

"your funds did not pass the AML check, please contact website support."
no simple refund without KYC. and then, after a pile of docs provided:
"may take up to 7 business days"
Better avoid this service if you value your time. Too disappointed.

Vsjo uspeshno, kurs normal'nyj!

I am writing to express my deep frustration with the handling of my recent transaction. I sent 22 tons for exchange into USDT (TRC-20). Unfortunately, I made an error related to the destination tag during the transaction. However, I immediately contacted your support team and provided all the necessary evidence to verify my ownership of the transaction.

Your team initially assured me that the issue would be resolved promptly. However, despite my follow-ups, I have not received any updates or resolution to date. This prolonged delay has raised serious concerns, and I am now worried that I may have been scammed by your company.

I request your urgent attention to this matter.

Normalnaia komisiya, vse super!

Legit! Pretty quick exchange-service, gotta use it more often from now on.

Fast and easy to use this service.

***Do not do business with them***

they have frozen my funds for using other exchange services. They have frozen 0.25 Btc of my assets. I was using multiple exchanges listed on bestchange to test who gives the best prices / services. They have unfairly unfrozen my funds for this even though it is not against there tos. Avoid avoid avoid!

I sent them my crypto (they received all confirmations) promised to send my money within 30 minutes, it's been 45 minutes no money, support does not give a clear answer, refers to some delays.

The financial claim will be open until I get my money.

I use this exchange service all the time. And every time it goes perfectly fast. Thank you.

Fast replacement. Quality service. Thank you very much.

Very conscientious service. Loved the support on the site and the quick replacement. Well done.

The interface of the site is not bad, everything is very simple and clear. The commission is insignificant. I recommend everyone to use it.

They stole money and are stalling for time, they don’t respond, they obviously don’t want to give it back.

Everything is simple and fast, thank you! Highly recommended!

My favorite among all exchangers. I only use it, everything happens fast and without errors.

Good service, withdrew immediately. We hope for further cooperation.

The transfer came quickly and clearly, the minimum amount of exchange is pleasant, I recommend it for use.

Everything is convenient and fast. There were no problems with the exchange.

Excellent service: I use it all the time.
The technical support is very prompt in responding and resolving any issues. Today they helped me to solve the situation when my transaction hung in the network.
Thank you very much! Pleasure to use.

Good exchanger. The transaction was fast, I recommend it.

Came here on the recommendation, all satisfied, the money on the account arrived quickly enough.

It went fast, I didn't even realize.....
I thought it would take a while with the usual confirmations,
but it turns out I already got the money in my wallet.

Everything is fine, I recommend it.

ID 15977 pending not received.

All was good.

Everething went smooth!