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Updated:
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crystal-trade.org exchanger website screenshot

Crystal-Trade exchanger

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Status: active Crystal-Trade reviews: 03219
Exchange rates: 1161 Volet TS: 1
Reserve: $900 083 936 Perfect Money TS:
Age: 1 year 11 months WebMoney BL:
On BestChange: 1 year 4 months MyWOT rating: 3.0
Country: Virgin Islands, British Forums:
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When creating a financial claim, please make sure that the exchange regulations specified on the website Crystal-Trade have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:

  1. The regulated exchange period has not expired yet.
  2. The exchanger's regulations were violated. For example, the incoming transaction did not pass the AML check.

Be sure to indicate the exchange order number. It will help the Crystal-Trade administrator resolve the problem more quickly.

If you didn't like the Crystal-Trade's service and want to write about it, use the Comment review type.

* Order number:
*
 
Add a comment:
Michael R. King 197.165.191.* October 13, 2024 02:42
According to the information available, the exchanger has no financial obligations to this user
I am writing to express my deep frustration with the handling of my recent transaction. I sent 22 tons for exchange into USDT (TRC-20). Unfortunately, I made an error related to the destination tag during the transaction. However, I immediately contacted your support team and provided all the necessary evidence to verify my ownership of the transaction.

Your team initially assured me that the issue would be resolved promptly. However, despite my follow-ups, I have not received any updates or resolution to date. This prolonged delay has raised serious concerns, and I am now worried that I may have been scammed by your company.

I request your urgent attention to this matter.
Expand (3)
Crystal-Trade admin October 13, 2024 02:59
Hello Michael R. King,
You correctly noted that YOU made a mistake when paying. We have repeatedly told you that such cases require up to several hours of waiting. Please wait until we receive your tons to our balance.
Crystal-Trade admin October 13, 2024 03:59
Michael R. King,
your order has been completed
BestChange admin October 13, 2024 04:26
Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.
0
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Hiding 178.152.118.* September 24, 2024 12:08
Normalnaia komisiya, vse super!
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Daniel 217.105.58.* September 17, 2024 19:55
Legit! Pretty quick exchange-service, gotta use it more often from now on.
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0
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Ilxomxoja 84.54.94.* September 14, 2024 14:35
Fast and easy to use this service.
Expand (0)
0
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John Dillinger 46.3.132.* September 3, 2024 01:29
KYC is required
The claim's status has been changed to neutral by the monitor's administration
Profanities and abusive language were removed by the monitor's administration
***Do not do business with them***

they have frozen my funds for using other exchange services. They have frozen 0.25 Btc of my assets. I was using multiple exchanges listed on bestchange to test who gives the best prices / services. They have unfairly unfrozen my funds for this even though it is not against there tos. Avoid avoid avoid!
Expand (10)
BestChange admin September 3, 2024 04:12
Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.
Crystal-Trade admin September 3, 2024 16:02
Hello John Dillinger,
Your transaction was blocked not for using exchangers, but due to suspicious activity resembling transaction splitting. We informed you that we would provide an official letter from the liquidity provider confirming the blockage of your deposit.

The company's policy is developed in accordance with international legal standards and strictly adheres to the FATF provisions on combating money laundering and preventing the financing of terrorism. According to these provisions, the exchange, as a virtual asset service provider, is required to investigate all suspicious virtual asset transactions. During the investigation, among other things, it is necessary to identify the user and establish the origin of the virtual asset. Additionally, the virtual asset must be held on balance during the transaction review period.

Please provide verification data; otherwise, it will not be possible to return the funds in any way. Submitting a repeated claim will not expedite this process.
John Dillinger September 4, 2024 05:10
You have unfairly frozen my funds for legal activity. I'm demanding my coin back.
Crystal-Trade admin September 4, 2024 09:42
John Dillinger, Please provide verification data; otherwise, it will not be possible to return the funds in any way. Submitting a repeated claim will not expedite this process.
John Dillinger September 4, 2024 09:58
I did NOT break there TOS. MY funds passed AML check. I will NOT provide verification. I will keep this claim open. If you won't unfreeze my funds, that's ok but this claim will remain open until you release the funds.
BestChange admin September 4, 2024 12:55
Dear John Dillinger,

We have received confirmation that your transaction has been suspended due to suspicious activity. In this case, you must provide additional information.

Please provide the requested data directly to the exchanger. The complaint will be transferred to neutral status with the possibility of further comment.

Sincerely, administration of the BestChange exchanger monitor.
John Dillinger September 5, 2024 04:49
I will never use bestchanges service again. They used to protect the users but now they just protect *** exchanges. Shame on bestchange and shame on crystal trade. I will never use either of your services again. Using multiple exchanges is NOT SUSPSICOUS.
BestChange admin September 5, 2024 05:16
Dear John Dillinger,

We are very sorry that you got into this situation. We understand that you did not notice the warning about an AML-check when creating your order, and were unaware of the status of the funds in your transaction and of the procedures related to the international FATF, AML, KYC standards. At the same time, you agreed with the exchanger's rules when you created the order.

Please note that AML/KYC policy is not limited to checking high-risk labels in a transaction. According to the AML/KYC policy, the exchanger can check not only the transaction but also other data provided by the user. Furthermore, according to the service rules, the exchanger has the right to use any legal information, third-party tools for analyzing the origin of digital assets, and the development of the screening system for verification.

We understand the excuse, but at this time, your verification process will be granted a faster resolution to the situation. Please provide the requested data to the exchanger.

Sincerely, administration of the BestChange exchanger monitor.
John Dillinger September 6, 2024 06:05
I will not provide data nor will i ever use your services again. Your review system is also broken and built to protect the exchange. I now see that. You used to be a great service but have now changed. I hope other see the truth and avoid your services.
John Dillinger September 6, 2024 06:08
You also removed my "avoid" comment, how pathetic. One cannot even leave an honest review without fear of censorship.
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CommentRemove
BadExchange 166.1.19.* August 19, 2024 05:35
Issue has been fully resolved
According to the information available, the exchanger has no financial obligations to this user
I sent them my crypto (they received all confirmations) promised to send my money within 30 minutes, it's been 45 minutes no money, support does not give a clear answer, refers to some delays.

The financial claim will be open until I get my money.
Expand (18)
Crystal-Trade admin August 19, 2024 05:42
Hello. Please pay attention to the notification on the website, and yes, it is always displayed. Also, please review the terms you agreed to before initiating the exchange, and wait for the completion of your request.
Claim solved
BadExchange August 19, 2024 05:51
Support said my money would get to me within 30 minutes, it's been an HOUR now

The financial claim will be open until I get my money.
Claim renewed
Crystal-Trade admin August 19, 2024 05:53
BadExchange, The claim is unfounded and was made with the intent to harm the exchange service.
Claim solved
BestChange admin August 19, 2024 05:55
Dear User,

Unfortunately, according to our rules https://www.bestchange.com/faq.html#complaint, a "complaint" type of feedback is allowed on our website if "the client has not received funds from the exchange office, and the due date has already passed" only. In any other case, please use a "comment" type of feedback. Please wait for the funds to arrive.

Sincerely, administration of the BestChange exchanger monitor.
BadExchange August 19, 2024 05:55
The claim is fully substantiated, I support promised to send money within 30 minutes. I have (SCREENSHOTS).

The financial claim will be open until I get my money.
Claim renewed
Crystal-Trade admin August 19, 2024 05:57
BadExchange, Please review the exchange rules and take another look at the notification at the top of the website.
Claim solved
BadExchange August 19, 2024 05:57
I did not receive my money and the stated deadline for receipt has passed, so I opened a claim according to all the rules.
Claim renewed
Crystal-Trade admin August 19, 2024 05:57
Please review the exchange rules and take another look at the notification at the top of the website.
Claim solved
BadExchange August 19, 2024 05:58
I did not receive my money and the stated deadline for receipt has passed, so I opened a claim according to all the rules.
Claim renewed
Crystal-Trade admin August 19, 2024 06:00
BadExchange, Unfortunately, your complaint will not speed up the process.
Claim solved
BadExchange August 19, 2024 06:01
I did not receive my money and the stated deadline for receipt has passed, so I opened a claim according to all the rules.
Claim renewed
BestChange admin August 19, 2024 06:24
Dear User,

The monitor's administration does not encourage abuse of the claim renewal mechanism. Please wait for the order to be completed. If funds are not received within the specified period, you will only then be able to renew your claim.

If you do not heed, we will be forced to take action regarding your ability to comment.

Sincerely, administration of the BestChange exchanger monitor.
Claim solved
BadExchange August 19, 2024 06:31
@Bestchange admin.
The money did not arrive in the specified period of fulfillment + on their service is indicated in the rules of use that they fulfill requests within 10-30 minutes (read for yourself), it's been 100 minutes i still have not received the money. Support service ignores me. I opened a complaint according to all the rules of bestchange site, i do not abuse any complaints i am trying to protect myself, and judging by what you write, you cover exchange services that do not fulfill the rules they wrote?

their website says in big letters that requests are fulfilled within 10-30 minutes, i'm right on all counts.
Claim renewed
Crystal-Trade admin August 19, 2024 08:50
BadExchange, Please review https://crystal-trade.org/tos/, and once again, pay attention to the notification at the top, highlighted in red.
Claim solved
BadExchange August 19, 2024 08:56
I ask BestChange administration to check that in the rules of this exchange office it is stated that the exchange is made within 10-30 minutes, I can not get my money for 4 hours, I ask BestChange administration to take measures to this exchange office.
Claim renewed
Crystal-Trade admin August 19, 2024 08:57
BadExchange, Please review https://crystal-trade.org/tos/, and once again, pay attention to the notification at the top, highlighted in red.
Claim solved
BadExchange August 19, 2024 08:59
I ask BestChange administration to check that in the rules of this exchange office it is stated that the exchange is made within 10-30 minutes, I can not get my money for 4 hours, I ask BestChange administration to take measures to this exchange office.
Claim renewed
Crystal-Trade admin August 19, 2024 10:24
BadExchange, your order is completed
Claim solved
3
CommentRemove
Mitch 188.240.42.* August 4, 2024 15:12
I use this exchange service all the time. And every time it goes perfectly fast. Thank you.
Expand (1)
Crystal-Trade admin August 27, 2024 16:28
Thank you, Mitch! We're glad to hear that you consistently have a positive experience with our exchange service. We appreciate your trust and look forward to serving you again!
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Haddys 109.121.214.* July 27, 2024 12:17
Fast replacement. Quality service. Thank you very much.
Expand (1)
Crystal-Trade admin August 27, 2024 16:27
Thank you, Haddys! We're glad you had a fast and quality experience with our service. We appreciate your kind words and hope to serve you again!
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Kitor 181.115.171.* July 22, 2024 14:16
Very conscientious service. Loved the support on the site and the quick replacement. Well done.
Expand (1)
Crystal-Trade admin August 27, 2024 16:26
Thank you, Kitor! We're glad you enjoyed our conscientious service and quick exchanges. We look forward to serving you again!
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Jackson98 88.123.2.* July 19, 2024 17:33
The interface of the site is not bad, everything is very simple and clear. The commission is insignificant. I recommend everyone to use it.
Expand (1)
Crystal-Trade admin August 27, 2024 16:25
Thank you, Jackson! We're glad you found our site simple and clear, with minimal commission.
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Andrew 91.147.127.* July 17, 2024 22:27
Issue has been successfully resolved by the exchanger's administration
They stole money and are stalling for time, they don’t respond, they obviously don’t want to give it back.
Expand (2)
BestChange admin July 18, 2024 00:04
Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.
Crystal-Trade admin July 18, 2024 00:08
Hello Andrew,
funds were unfrozen and the order was completed
Claim solved
3
CommentRemove
Guns 45.227.95.* July 16, 2024 14:35
Everything is simple and fast, thank you! Highly recommended!
Expand (1)
Crystal-Trade admin August 27, 2024 16:36
Thank you, Guns! We're glad you found our service simple and fast. Your recommendation means a lot to us. Hope to see you again!
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Basket 176.171.8.* July 11, 2024 14:35
My favorite among all exchangers. I only use it, everything happens fast and without errors.
Expand (1)
Crystal-Trade admin August 27, 2024 16:35
Thank you, Basket! We're thrilled to be your favorite exchange service. Your continued trust means the world to us. Looking forward to serving you again!
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Beresan 212.252.139.* June 25, 2024 17:10
Good service, withdrew immediately. We hope for further cooperation.
Expand (1)
Crystal-Trade admin June 28, 2024 21:55
Hello Beresan,
Thank you for your feedback! We are glad to hear that you are satisfied with our service. Looking forward to further cooperation.
0
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Michael 139.144.77.* May 30, 2024 14:35
The transfer came quickly and clearly, the minimum amount of exchange is pleasant, I recommend it for use.
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0
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Kamaz 82.209.142.* May 8, 2024 07:16
Everything is convenient and fast. There were no problems with the exchange.
Expand (1)
Crystal-Trade admin June 28, 2024 22:02
Hello Kamaz,
Thank you for your feedback! We are glad you found our service convenient and fast.
0
CommentRemove
Mafasa 31.208.242.* May 6, 2024 12:01
Excellent service: I use it all the time.
The technical support is very prompt in responding and resolving any issues. Today they helped me to solve the situation when my transaction hung in the network.
Thank you very much! Pleasure to use.
Expand (1)
Crystal-Trade admin June 28, 2024 22:01
Hello Mafasa,
Thank you for your feedback! We are glad to hear that our technical support was able to assist you promptly.
0
CommentRemove
Somo 180.252.173.* May 5, 2024 11:58
Good exchanger. The transaction was fast, I recommend it.
Expand (1)
Crystal-Trade admin June 28, 2024 22:01
Hello Somo,
Thank you for your recommendation! We are glad you had a fast transaction.
0
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Kola 50.75.181.* May 3, 2024 10:58
Came here on the recommendation, all satisfied, the money on the account arrived quickly enough.
Expand (0)
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Parsen 184.82.241.* May 2, 2024 04:27
It went fast, I didn't even realize.....
I thought it would take a while with the usual confirmations,
but it turns out I already got the money in my wallet.
Expand (0)
0
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Advertise 77.243.183.* April 23, 2024 14:37
Everything is fine, I recommend it.
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Om 173.239.196.* April 12, 2024 01:15
Issue has been successfully resolved by the exchanger's administration
ID 15977 pending not received.
Expand (4)
Crystal-Trade admin April 12, 2024 05:14
Hello Om,
Your application has been processed and is awaiting network confirmation.
Claim solved
Om April 12, 2024 05:33
Why it's taking so long still not received i don't think solana is that much slow.
Om April 12, 2024 05:33
Why it's taking so long still not received i don't think solana is that much slow.
Still not received.
Claim renewed
Crystal-Trade admin April 12, 2024 07:21
Om, Perhaps there were issues on the Solana network side. Your order has been fulfilled
Claim solved
3
CommentRemove
Julian 52.30.95.* March 6, 2024 16:01
All was good.
Expand (0)
0
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Roman 171.33.251.* January 31, 2024 13:35
Everething went smooth!
Expand (0)
0
CommentRemove

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