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Updated:
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changehero.io exchanger website screenshot

ChangeHero exchanger

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Status: active ChangeHero reviews: 0199195
Exchange rates: 2497 Volet TS:
Reserve: $251 067 413 Perfect Money TS:
Age: 7 years 7 months WebMoney BL:
On BestChange: 5 years 8 months MyWOT rating: 3.0
Country: Costa Rica Forums:
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When creating a financial claim, please make sure that the exchange regulations specified on the website ChangeHero have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:

  1. The regulated exchange period has not expired yet.
  2. The exchanger's regulations were violated. For example, the incoming transaction did not pass the AML check.

Be sure to indicate the exchange order number. It will help the ChangeHero administrator resolve the problem more quickly.

If you didn't like the ChangeHero's service and want to write about it, use the Comment review type.

* Order number:
*
 
Add a comment:
Havier 89.46.235.* February 14, 2025 14:17
Swapped my coins easily — all I needed so thanks

It took about 20min.
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Dorise 104.28.39.* February 4, 2025 21:06
The review is being checked by the monitor's administration
This company is a ***, tried to swap over 100,000$ worth of money and now they are holding my money hostage! Submitted my i.d for a KYC and am still being told to submit more, i have asked for a refund and am willing to have them take the 10% to perform the refund which is in their legal clause that they will provide this service if the KYC is not substantial enough. They have not given me a refund i am going to have to get a lawyer involved and report these people on all social media if my funds are not returned.
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ChangeHero admin February 4, 2025 21:38
Hello Dorise,

Your email has been answered and you have been provided with all the necessary instructions.
Claim solved
Dorise February 4, 2025 21:44
Claim has not been resolved website claims if I refuse to do kyc they'll charge 10% so I refuse and they come up with excuse to keep holding my bitcoin I already submitted my ID took a picture submitted where funds come from to my wallet and still nothing.
Claim renewed
ChangeHero admin February 4, 2025 22:08
Dorise,

We've responded to your e-mail.
Claim solved
Dorise February 4, 2025 22:16
I look forward to having this issue resolved and bitcoin returned back to address swap originated from. I have provided phone info and transaction that provided my wallet proof of Funds. I look forward to writing good reviews on other forums as well once this issue has been resolved.
Claim renewed
ChangeHero admin February 5, 2025 05:04
Dorise,

We have responded to your email, please wait for an update.
Claim solved
Dorise February 5, 2025 16:27
Still waiting for issue to be resolved.
Claim renewed
ChangeHero admin February 5, 2025 18:45
Dorise,
We'll provide you with the update asap via the email
Claim solved
Dorise February 5, 2025 21:49
I've been waiting to have this resolved attorney sent out legal notice demand letter for release of Funds I would like to just have this matter settled and funds released back to original wallet I have already provided so much that was asked for. I'm sure releasing funds is as easy as a click of a button.
Dorise February 6, 2025 15:45
Update: They have yet to refund me and it's been 3 days now and the more information you give them the more excuse they use to keep holding funds from you and delaying the process I've also refused any further and they still won't abide by their terms of service I feel like legal ramifications must be taken upon this company and have them pay for the thefts maybe they can sit in a federal prison in the united States which they claim not to do business with yet I'm a us citizen in the USa and somehow they are the ones who did my swap through exodus wallet.
Claim renewed
ChangeHero admin February 6, 2025 17:27
Dorise,

We're waiting for the update from our compliance team, will do our best to speed up the process
Claim solved
Dorise February 6, 2025 17:54
But why click that the claim has been resolved when it hasn't please keep it as unresolved until you guys actually send me money back thanks also how long?
Dorise February 7, 2025 13:34
These guys are still sending me emails with nonsense asking me for receipts of my watch that I already sold from when I originally purchased my watch wtf does that have to do with kyc at all. Watches are sold with all paperwork anyone else who buys watches and sells them knows that no one's barely keeps anything because people aren't expected to save it for any purposes. Paperwork gets sold with watch. This is ridiculous this exchanger is a scam and thief's they deserve to all be put in jail for a long long time if I dont have my money by the end of the day I promise I will seek to have every single person involved prosecuted and I will file lawsuits against all parties.
Claim renewed
ChangeHero admin February 7, 2025 13:54
Dorise,

Please wait for the update on your case on your email.
Claim solved
Dorise February 7, 2025 14:04
I refuse to wait any longer if i dont have my money by end of day im going to report along with leaving reviews on every platform i can find till they shut down your exchange and bring justice to the people that have fallen victim. Send me my money back stop the nonsense and return my money im not going to stop till i get my money back kyc process is done has been done you guys are playing with peoples lives at this point and scamming and stealing give me my money and ill delete all these comments and ill go about my life or if not i will never stop till i make sure changehero and its parent company are shut down and its operators are in prison in the united states for a long time.
Claim renewed
ChangeHero admin February 7, 2025 14:18
Dorise,

We are happy to assist you, but please continue communicating with our support team and provide all the necessary information.
We understand your situation, but we kindly ask you to continue the conversation via email and follow our instructions for a faster resolution of your case.
Claim solved
Dorise February 7, 2025 14:22
This is a direct refusal of any further kyc abide by your terms and send money back.
Claim renewed
ChangeHero admin February 7, 2025 15:26
Dorise,

We are not able to make a refund in your case without clarifying your Source of Funds, to comply with the international regulations and domestic legisltation. Please assist us in proceeding with your verification.
Claim solved
Dorise February 7, 2025 17:47
Source of Funds was given already I have no further information to provide you with I want my money back.
Claim renewed
ChangeHero admin February 7, 2025 17:59
Dorise,

The provided information is not sufficient to clarify the Source of Funds. Request for the additional information was sent to your email, please provide it to proceed.
Claim solved
Dorise February 7, 2025 20:18
I just provided you with what you asked and more because I figure you guys would keep coming up with excuses I just showed you receipt for my watch how I obtained it the loan I am still paying for that the crypto your holding was suppose to pay off release my money.
Claim renewed
ChangeHero admin February 7, 2025 21:23
Dorise,

Please wait for a response on your case to your email.
Claim solved
Dorise February 9, 2025 00:02
I want my money back you guys seriously are asking me to violate laws and provide you with certain things that could result in me getting myself in trouble and being liable for lawsuit or prison along with losing business and job and future jobs. Enough is enough release my money. You realize I live in America where certain information that can put clients or business in jeopardy or releasing business documents could result in legal trouble for me. This is insane especially over email or any form that not in person. I think you can determine my funds are legitimate and don't have anything to do with Lau during or anything else. Please take note of all conversations incase you ever need them but release.y funds please and I'll pay the 10% along as this is over.
Claim renewed
ChangeHero admin February 9, 2025 04:47
Dorise,

Please wait for an update on your case to email.
Claim solved
3
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Maryam 172.99.188.* February 7, 2025 14:57
Super, thank you. Made my swap, it took 15 min. I think it’s okay.
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Yahia Shadli 84.17.46.* February 5, 2025 13:22
I like this exchanger. Bought coins with AED. Thanks for this opportunity.
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Jey Jey 154.47.24.* January 30, 2025 17:02
Suuuuuuupeeeeeer herrrro! Thanks for the deal.
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Maga:) 138.199.27.* January 24, 2025 15:36
Good assistant — Milania coin. Provided all needed info. Fast and clear.
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Vanilian 84.17.55.* January 20, 2025 10:00
Swapped a few coins. Fast and comfortable exchange at a good rate.
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Yunes 138.199.27.* January 15, 2025 16:41
Hello dear

Thanks for fast service and polite communication.
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Tamer 212.102.54.* January 12, 2025 19:14
I exchanged not the first time never cheated, good site and very easy to learn.
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Maxim Ananyev 37.19.221.* November 8, 2024 06:40
Mention of a third-party resource was removed by monitor's administration
Personal data was removed by the monitor's administration
The AML case arose due to high-risk markers in the assets that the user had sent
KYC is required
The claim's status has been changed to neutral by the monitor's administration
Profanities and abusive language were removed by the monitor's administration
I’ve never been so frustrated and emotionally drained in my life. Changehero is, without a doubt, the most untrustworthy and *** cryptocurrency exchange i have ever dealt with. Let me tell you everything about my horrible experience so you don’t end up in the same nightmare.

What happened?

back in march 2024, i made a transaction with changehero and sent them $10,000 usd in cryptocurrency. Pretty standard, right? nope! immediately after, they froze my funds and claimed they needed to perform “kyc/aml checks.” Sure, i thought, that’s normal these days. But little did i know, this was just the beginning of an endless hell.

Endless requests for documents

at first, they asked for normal things: bank statements, proof of income, and a contract with the offline exchange i used. Fine. I sent them everything.

But then they came back with more ridiculous demands:

- notarized translations of every document into english.
- A detailed origin-of-funds report, tracking every penny i’ve ever made.
- A video of me holding my id (seriously, who does that?). They asked me to re-do that around 4 times.

Okay, i complied. I spent a ton of money and time getting all of this done. Then guess what? they asked for the same documents again. And again. And again. I ended up sending some of these documents five times. Yes, five times.

But wait, it gets even more absurd. They started asking for:

- links to my social media profiles (some of which are banned in my country!).
- Proof that i attended cryptocurrency conferences. Conferences?! are you serious? what does that have to do with verifying my identity?!

the flip-flop registration drama

while all of this was going on, i decided to dig deeper into who i was dealing with. That’s when i discovered another major red flag.

Their terms of service say they’re a hong kong company, registered as ***.
But their website says they’re registered in costa rica, under ***.
So, which is it? hong kong? costa rica? that’s literally the opposite side of the planet. They’re clearly trying to confuse people and hide their tracks. This isn’t a company; it’s a shady operation trying to avoid accountability.

What this has cost me

let me tell you, this whole ordeal has been a massive burden:

- my $10,000 is still frozen. It’s been over 8 months, and they haven’t released a single cent.
- I’ve spent over $1,000 usd on notarizations, translations, and endless resubmissions.
- I’ve wasted more than 100 hours trying to deal with their ridiculous demands.

The stress and frustration? off the charts. They’ve completely ignored my mental well-being and have done nothing to resolve my case.

Customer support? a total joke.

Their “support team” is useless. Every email i sent them was either ignored or met with the same generic response:

“your case is under review.”

When i asked for timelines? nothing. When i asked why they kept asking for the same documents? silence. They’re not there to help; they’re there to wear you down until you give up.

*** patterns

it’s clear to me now that changehero is running a ***:

- they freeze your funds under the excuse of “kyc checks.”
- They bombard you with impossible demands and redundant requests to stall.
- They change their company registration details (from hong kong to costa rica) to dodge responsibility.

This isn’t just bad business. This is***.

Why you should avoid changehero

if you’re even thinking about using changehero, don’t. Save yourself the pain, stress, and financial loss. They’ll take your money, freeze your funds, and put you through a never-ending cycle of excuses and delays. You’ll never see your money again.

What i’m doing now

i’m not letting them get away with this. I’ve reported them to:

hong kong authorities: the securities and futures commission and the hong kong police force.

Costa rican authorities: the ministry of economy and the judicial investigation department.

I’m also sharing my story everywhere to warn others. Changehero deserves to be exposed for the *** that it is.

Final words

changehero is not a legitimate exchange. They are *** hiding behind fake excuses and shady practices. If you care about your money, your time, and your sanity, stay away. There are plenty of trustworthy exchanges out there. Never use changehero.

***
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ChangeHero admin November 8, 2024 15:01
Dear Maxim,
We regret that your experience with ChangeHero did not meet your expectations. Our support and compliance teams are dedicated to providing secure and efficient service for all users, and we’re actively working to resolve your case.

To clarify, our compliance department’s primary responsibility is to ensure the safety of all customers by adhering strictly to both local and international AML (Anti-Money Laundering) standards, including those recommended by the FATF. You can learn more about these guidelines here: [https://www.fatf-gafi.org/en/publications/Fatfrecommendations/Fatf-recommendations.html].

In this particular situation, additional verification is required due to the need to confirm the origin of the funds involved. While we cannot proceed with this verification in a public forum due to our internal protocols, we ask you to continue the verification process with us via email, where we can ensure full confidentiality and compliance with regulatory standards.
We apologize for any inconvenience this may cause and appreciate your patience as we fulfill these necessary legal obligations.
If you have any further questions, please don’t hesitate to reach out.

Best regards,
The ChangeHero Team
Maxim Ananyev December 14, 2024 19:37
It's been more than 10 months at this point, I already sent a ton of paperwork, spent even more tens of hours to solve it and now they're clearly violate their TOS. "Unfortunately, for your case there is no ETA, because we need to explore the information in more detail". There is no statue of their TOS (at least in its back-to-March-2023 version) where it'd be specified that any case can be proceed in this time manner. This exchange is clearly a *** and they're *** people. They violate their own TOS. Moreover, they have a paragraph 3.7 where they told I can refuse KYC and get a refund with some deduction. I told them *** with you *** get me my money back and crumble some crumbs for yourself. They just ignored. Now they just ghost me since November 26th, barely answering when I start literally bomb them with messages. And they just tell, wait for whatever long.

To sum up:
1) Coins are taken from me for mostly a year (since mid March 2023)
2) I spent thousands of dollars and tens of hours preparing requested paperwork
3) They *** people
4) They ghost me for 3 weeks now, barely answering like wait for whatever long
5) They violate their own TOS.
ChangeHero admin December 14, 2024 23:12
Maxim Ananyev, please wait for an answer from our compliance team on the next business day.
Maxim Ananyev December 17, 2024 09:59
ChangeHero has lied again (you should've been a fool to not expecting the another lie when it comes to ChangeHero). It's been a whole Monday yesterday and I still haven’t received any thorough communication.
ChangeHero admin December 17, 2024 11:12
Maxim Ananyev, we fully understand your frustration but please wait for the update from us, your case is still under the review.
BestChange admin January 10, 2025 12:30
Dear Maxim,

Thank you for waiting for an answer. Your exchange is currently suspended as part of an AML check. We are sorry that you encountered this situation; however, it is important to note that you were warned about the AML check and agreed to the exchange service's AML rules before proceeding with the exchange.

Since you provided the requested information to the exchanger, please wait for an answer. The complaint will be transferred to neutral status with the possibility of further comment.

Kind regards, BestChange administration.
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Fuji boul 169.150.208.* January 5, 2025 19:59
Everything went well. Happy new year everyone.
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IronicalGuy 185.132.38.* December 28, 2024 12:45
Good. The rates r cool, everything is good:)
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Geo 149.88.109.* December 22, 2024 19:45
An excellent exchanger, when i need to exchange, then here it is. The service that didn’t let me down.
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Devis H 217.138.199.* December 19, 2024 17:18
All good!
Thanks a lot guys!
Good luck!
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Rami 169.150.208.* December 13, 2024 17:42
Accurate and convenient exchange. It was fast. Recommended. Thanks.
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PotterSonic 79.127.249.* December 6, 2024 15:29
Fast and high-quality technical support, there were some nuances with the card, but it’s okay, they suggested and helped. The transfer by itself took about 3 minutes.
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Aireen 49.12.218.* December 4, 2024 16:19
The service is justifiably the best, checked many times! Thanks for the prompt exchange to USDT.
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Kone adjara Yasmine 45.130.176.* December 1, 2024 21:00
I made a mistake in my application, but the technical support promptly corrected everything. Thanks!
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Dr. 185.77.216.* November 28, 2024 15:54
Great work, very fast and loyal keep it up guys.
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Aganon St. 79.127.249.* November 20, 2024 15:45
Very user-friendly. I had no issues at all with my exchange.
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Degen:3 49.12.218.* November 17, 2024 20:47
Everything was good. The swap was fast, no problem and everything was easy. Thank you!
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ChangeHero admin November 17, 2024 20:50
Hello Degen:3,

We are glad that you liked the quality of our service, we hope to see you again.

Best regards,
ChangeHero team
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Jayesh 146.70.152.* November 13, 2024 15:12
I like it there are so many assets to choose from! With this speed and rates change hero is my fav lately.
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ChangeHero admin November 16, 2024 07:27
Hello Jayesh,

Thank you for the kind words! We're delighted to be your favorite and glad you enjoy the variety of assets we offer. Speed and great rates are what we aim for, and it’s awesome to know they make a difference for you. Looking forward to serving you again soon!

Best regards,
ChangeHero team
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Gerarda 86.106.31.* November 11, 2024 07:22
Funny how people complain about the KYC process:)) Pro tip: read the terms or at least the FAQ before sending your hard-earned cash and ticking the box. I went through verification with no issues and got my exchange done in full. Honestly, anyone with nothing to hide would do the same. Props to them for checking!
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ChangeHero admin November 16, 2024 07:27
Hello Gerarda,

Thanks for sharing your experience and for the great advice! We’re glad your verification went smoothly and your exchange was successful. Security and compliance are top priorities, and we appreciate your understanding of the KYC process. It’s customers like you who make it all worthwhile!

Hope to see you soon on ChangeHero!

Best regards,
ChangeHero team
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Alex 91.230.39.* October 25, 2024 17:47
During the exchange process, received an AML verification request. I provided all the necessary information and documents. I am waiting for a response for the second day, although they promised to review my case promptly.

You have absolutely all the information to return my coins to me.
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ChangeHero admin October 25, 2024 18:35
Hello Alex,
We're terribly sorry for the delay but documents reviewing can take some time. We're doing our best to speed up the process. We'll keep you informed if there are any updates regarding your case.
Thank you for the cooperation.

Best regards,
ChangeHero team
Claim solved
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Angela 185.195.59.* September 14, 2024 05:10
Caution should be exercised when dealing with investment firms, as i unfortunately experienced a significant loss with an online investment company. With the intervention by Againstcon com, i was able to successfully track and get back my funds. Their intervention was pivotal in resolving the situation effectively.
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ChangeHero admin September 14, 2024 06:39
Hello Angela,
Please provide your transaction ID so we can help you.
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Ashley 212.30.33.* September 13, 2024 18:03
Changehero holding onto my money needing to verify KYC which I agreed but the process is very slow and frustrating/stressful they haven't even responded to my email and its been over 1hr already, could atleast respond. I wouldnt have used them if i knew it would have been like this:(
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ChangeHero admin September 13, 2024 18:07
Hello Ashley,
It takes some time for Compliance team to check your docs carefully, we will keep you informed about the updates.
Thanks for your patience.

Best regards,
ChangeHero team
Ashley September 13, 2024 18:17
They have just asked for further details it ridiculous making it so detailed and long i just want my funds please return and refund back my wallet please.
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Artjoms Stenders 94.203.248.* April 9, 2024 15:43
Issue has been successfully resolved by the exchanger's administration
Attempted to use this service to swap my USDC on SOL for TON. Was required to do KYC — submitted all the documents. Which is a non-automatic process on their side and takes hours! Now I am required to provide details "where do my money come from". Answered their questions and now waiting for hours again.
Really slow and stressful process.
Never had same issues with other services.
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BestChange admin April 9, 2024 19:30
Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.
ChangeHero admin April 9, 2024 19:37
Hello Artjoms Stenders,

We can see your communication with the team regarding KYC is going well. The team is reviewing the documents, please wait for the update on the email.
Claim solved
Artjoms Stenders April 10, 2024 09:03
Respectfully, why do you mark this claim as "solved" when you still hold my money hostage for almost 24 hours now? Since site states KYC should take 24 hours, I expect it to be actually solved within an hour.

It's also a significant amount of money for me personally its 66,000$ worth of USDC.

I have no issue doing the KYC in the first place, but I have a severe issue because of how its played out. After providing them information, Exchange just keeps coming up with new questions. Why not just ask them at the start so it's all faster? If you are strict company why don't you run an automatic KYC procedure which includes scanning customers ID? It's much faster and is more efficient preventing fraud.
Current state of KYC is an actual fiesta which takes unreasonable amount of time and puts this exchange in a really bad light.
Claim renewed
ChangeHero admin April 10, 2024 19:12
Artjoms Stenders,

We understand your concern, but it's a standard KYC procedure and your documents are being reviewed by the compliance team. Please wait for the further update, we'll let you know via e-mail.

Best regards,
ChangeHero team
Claim solved
ChangeHero admin April 10, 2024 20:58
Artjoms Stenders,
Your order is completed, thanks for your patience.

Best regards,
ChangeHero team
Artjoms Stenders April 10, 2024 21:03
Thank you.
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Dan 156.202.46.* April 10, 2024 16:32
They sent me a TON transfer without a MEMO, and the bybit doesn't see my deposit."
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BestChange admin April 10, 2024 17:02
Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.
ChangeHero admin April 10, 2024 19:13
Hello Dan,
Please share your order id or contact us in our live chat.

Best regards,
ChangeHero team
Claim solved
Dan April 10, 2024 19:21
ID įāĸâęč 470813.
Claim renewed
ChangeHero admin April 10, 2024 19:23
Dan,
Unfortunately, we can't locate an order with this ID. Please share a ChangeHero-type order ID or contact us at support@changehero.io with the info.

Best regards,
ChangeHero team
Claim solved
3
CommentRemove
Roman Makarov 95.104.187.* April 7, 2024 18:52
Issue has been successfully resolved by the exchanger's administration
My exchange is stuck (does not see network confirmations). Support is not answering.
Expand (2)
ChangeHero admin April 7, 2024 19:44
Hello Roman Makarov,

We can see the order has been exchanged and sent to you, please now check your wallet. Thank you!
Claim solved
Roman Makarov April 8, 2024 03:02
Thank you, now I see it done.
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Alex 94.130.25.* April 5, 2024 22:47
Fast exchange and reasonable fees.
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Alex April 5, 2024 22:48
Nice exchange.
ChangeHero admin April 5, 2024 22:49
Hello Alex,
Thanks for your review!

Hope to see you soon on ChangeHero!

Best regards,
ChangeHero team
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Jan 84.87.176.* March 15, 2024 22:25
Lack of any evidences confirming the accuracy of the information given down below
Personal data was removed by the monitor's administration
The most annoying exchange I have ever worked with. Without notice they demand your crypto and don't let you know anything about this.
After contacting them myself, I suddenly have to supply all kinds of information. This is not a problem because I do everything honestly. Now after two weeks still no further progress with this company and poor support and unclear policy. 1 star is still too much for changehero.
Expand (4)
ChangeHero admin March 17, 2024 02:03
Hello Jan,

Please provide your order ID, so we can check it and speed up the process.

Best regards,
ChangeHero team
Jan March 17, 2024 11:35
Hello this is ***. We are now entering the second week that my coins are holding for no reason. I have not experienced this at any exchanges in the past 10 years. You guys are just delaying everything for no reason. It is a shame.
Jan March 19, 2024 11:27
And what is the status? I sent you report ticket.
Jan April 2, 2024 01:01
Why you not believe this review? I sent the ticket support number so this is very clear. If there are questions tell me.
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Xyi 178.34.162.* March 30, 2024 17:16
Mention of a third-party resource was removed by monitor's administration
Personal data was removed by the monitor's administration
According to the information available, the exchanger has no financial obligations to this user
Profanities and abusive language were removed by the monitor's administration
Https://***/transaction/***

*** 1k$ 2eab4ae7e964a56bf9193815e1fb1d08cc1ea41cb51d08020d81f82bc61d433f.
Expand (6)
Xyi March 30, 2024 17:19
Äåëāë îáėåí, íāïčņāëč âûøëî âðåėĸ ōðāíįāęöčþ ņáðîņčëč, íāïčņāë â ņāïïîðō â ũāō, įāïðîņčë âîįâðāō íā ęîøåëåę îōïðāâčōåëĸ, ïåðåïčņęó čį ũāōā óäāëčëč.
Xyi March 30, 2024 17:22
Did the exchange, the time for the exchange ran out, although the transaction took place in 10 minutes, the request for money back to the sender’s address was also unsuccessful, the support chat was deleted by the support https://imgur.com/XcCD3WG there was a screenshot of the correspondence with their support after he cleared the correspondence.
Xyi March 30, 2024 17:24
Https://imgur.com/lCjbNjY I’m also adding a screenshot of the correspondence.
BestChange admin March 31, 2024 09:25
Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.
ChangeHero admin March 31, 2024 12:53
Dear customer,

The refund was completed:

https://blockchair.com/bitcoin/transaction/2128dd7070c8e1d9892c1c53b51c82efed0f567cedde58f4d60c87b97881d949

Best regards,
ChangeHero Team
Claim solved
BestChange admin March 31, 2024 12:59
Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.
3
CommentRemove
Suta 38.180.96.* December 29, 2023 04:33
Issue has been successfully resolved by the exchanger's administration
My exchange is stuck, support is ignoring.
Expand (2)
BestChange admin December 29, 2023 04:58
Hello,

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.
Suta December 29, 2023 05:04
Resolved, thx.
Claim solved
3
CommentRemove
Sam 193.161.246.* November 8, 2023 17:44
Chose this one cause of transparent fees and favorable rates, not disappointed. And thanks for being that fast with my tether btc exchange.
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Martin 92.119.19.* October 26, 2023 07:03
No logins is very convenient. Order was literally processed in a couple of minutes, so it really is instant omg, great job.
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Sudepo 84.55.182.* October 15, 2023 18:22
Slightly change rate at the exchange time please beware.
Displayed on the complete page "You get:
140.25515 TON" but at the end I received less that. Support will say you should choose "Fixed price".
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ChangeHero admin October 15, 2023 18:48
Hello Sudepo,

The Best rate option implies that the rate is not fixed for the exchange and the amount might differ from the initial estimation. That is why we recommend choosing a Fixed rate if you would like to receive the exact amount you see in the estimation despite rate fluctuations.

Best regards,
ChangeHero team
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Bob 188.119.149.* October 13, 2023 06:31
Some exchnages take longer, but some are lightning speed, after all — great service.
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Tomas 92.38.149.* October 9, 2023 13:42
Good rates and cosmic speed, 100% satisfied.
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Andy 193.108.200.* October 2, 2023 09:45
Converted usdc to solana in the course of 5 minutes
Will use again there are many tokens I’m interested in.
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User 107.161.22.* September 21, 2023 09:54
All cool, impressed how smooth it was, def five stars from me
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Tiger 185.49.68.* September 19, 2023 10:18
Easy and fast, no problem
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Tom 107.161.20.* September 14, 2023 10:39
Good exchanger. Several orders done with changehero, seems bloody legit, thanks
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Ralf 179.43.145.* September 7, 2023 09:32
Selection of exchange pairs is impressive
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