Exchange rates:
485907
Exchangers:
371
Updated:
12:42:28
changehero.io exchanger website screenshot

ChangeHero exchanger

Other exchangers
Status: active ChangeHero reviews: 0175175
Exchange rates: 2324 Volet TS:
Reserve: $161 480 662 Perfect Money TS:
Age: 5 years 9 months WebMoney BL:
On BestChange: 4 years 10 months MyWOT rating: 3.0
Country: United Kingdom Forums:
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When creating a financial claim, please make sure that the exchange regulations specified on the website ChangeHero have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:

  1. The regulated exchange period has not expired yet.
  2. The exchanger's regulations were violated. For example, the incoming transaction did not pass the AML check.

Be sure to indicate the exchange order number. It will help the ChangeHero administrator resolve the problem more quickly.

If you didn't like the ChangeHero's service and want to write about it, use the Comment review type.

* Order number:
*
 
Add a comment:
Artjoms Stenders 94.203.248.* April 9, 2024 15:43
Issue has been successfully resolved by the exchanger's administration
Attempted to use this service to swap my USDC on SOL for TON. Was required to do KYC submitted all the documents. Which is a non-automatic process on their side and takes hours! Now I am required to provide details "where do my money come from". Answered their questions and now waiting for hours again.
Really slow and stressful process.
Never had same issues with other services.
Expand (6)
BestChange admin April 9, 2024 19:30
Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.
ChangeHero admin April 9, 2024 19:37
Hello Artjoms Stenders,

We can see your communication with the team regarding KYC is going well. The team is reviewing the documents, please wait for the update on the email.
Claim solved
Artjoms Stenders April 10, 2024 09:03
Respectfully, why do you mark this claim as "solved" when you still hold my money hostage for almost 24 hours now? Since site states KYC should take 24 hours, I expect it to be actually solved within an hour.

It's also a significant amount of money for me personally its 66,000$ worth of USDC.

I have no issue doing the KYC in the first place, but I have a severe issue because of how its played out. After providing them information, Exchange just keeps coming up with new questions. Why not just ask them at the start so it's all faster? If you are strict company why don't you run an automatic KYC procedure which includes scanning customers ID? It's much faster and is more efficient preventing fraud.
Current state of KYC is an actual fiesta which takes unreasonable amount of time and puts this exchange in a really bad light.
Claim renewed
ChangeHero admin April 10, 2024 19:12
Artjoms Stenders,

We understand your concern, but it's a standard KYC procedure and your documents are being reviewed by the compliance team. Please wait for the further update, we'll let you know via e-mail.

Best regards,
ChangeHero team
Claim solved
ChangeHero admin April 10, 2024 20:58
Artjoms Stenders,
Your order is completed, thanks for your patience.

Best regards,
ChangeHero team
Artjoms Stenders April 10, 2024 21:03
Thank you.
3
CommentRemove
Dan 156.202.46.* April 10, 2024 16:32
They sent me a TON transfer without a MEMO, and the bybit doesn't see my deposit."
Expand (4)
BestChange admin April 10, 2024 17:02
Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.
ChangeHero admin April 10, 2024 19:13
Hello Dan,
Please share your order id or contact us in our live chat.

Best regards,
ChangeHero team
Claim solved
Dan April 10, 2024 19:21
ID 470813.
Claim renewed
ChangeHero admin April 10, 2024 19:23
Dan,
Unfortunately, we can't locate an order with this ID. Please share a ChangeHero-type order ID or contact us at support@changehero.io with the info.

Best regards,
ChangeHero team
Claim solved
3
CommentRemove
Roman Makarov 95.104.187.* April 7, 2024 18:52
Issue has been successfully resolved by the exchanger's administration
My exchange is stuck (does not see network confirmations). Support is not answering.
Expand (2)
ChangeHero admin April 7, 2024 19:44
Hello Roman Makarov,

We can see the order has been exchanged and sent to you, please now check your wallet. Thank you!
Claim solved
Roman Makarov April 8, 2024 03:02
Thank you, now I see it done.
3
CommentRemove
Alex 94.130.25.* April 5, 2024 22:47
Fast exchange and reasonable fees.
Expand (2)
Alex April 5, 2024 22:48
Nice exchange.
ChangeHero admin April 5, 2024 22:49
Hello Alex,
Thanks for your review!

Hope to see you soon on ChangeHero!

Best regards,
ChangeHero team
0
CommentRemove
Jan 84.87.176.* March 15, 2024 22:25
Lack of any evidences confirming the accuracy of the information given down below
Personal data was removed by the monitor's administration
The most annoying exchange I have ever worked with. Without notice they demand your crypto and don't let you know anything about this.
After contacting them myself, I suddenly have to supply all kinds of information. This is not a problem because I do everything honestly. Now after two weeks still no further progress with this company and poor support and unclear policy. 1 star is still too much for changehero.
Expand (4)
ChangeHero admin March 17, 2024 02:03
Hello Jan,

Please provide your order ID, so we can check it and speed up the process.

Best regards,
ChangeHero team
Jan March 17, 2024 11:35
Hello this is ***. We are now entering the second week that my coins are holding for no reason. I have not experienced this at any exchanges in the past 10 years. You guys are just delaying everything for no reason. It is a shame.
Jan March 19, 2024 11:27
And what is the status? I sent you report ticket.
Jan April 2, 2024 01:01
Why you not believe this review? I sent the ticket support number so this is very clear. If there are questions tell me.
0
CommentRemove
Xyi 178.34.162.* March 30, 2024 17:16
Mention of a third-party resource was removed by monitor's administration
Personal data was removed by the monitor's administration
According to the information available, the exchanger has no financial obligations to this user
Profanities and abusive language were removed by the monitor's administration
Https://***/transaction/***

*** 1k$ 2eab4ae7e964a56bf9193815e1fb1d08cc1ea41cb51d08020d81f82bc61d433f.
Expand (6)
Xyi March 30, 2024 17:19
, , , , .
Xyi March 30, 2024 17:22
Did the exchange, the time for the exchange ran out, although the transaction took place in 10 minutes, the request for money back to the senders address was also unsuccessful, the support chat was deleted by the support https://imgur.com/XcCD3WG there was a screenshot of the correspondence with their support after he cleared the correspondence.
Xyi March 30, 2024 17:24
Https://imgur.com/lCjbNjY Im also adding a screenshot of the correspondence.
BestChange admin March 31, 2024 09:25
Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.
ChangeHero admin March 31, 2024 12:53
Dear customer,

The refund was completed:

https://blockchair.com/bitcoin/transaction/2128dd7070c8e1d9892c1c53b51c82efed0f567cedde58f4d60c87b97881d949

Best regards,
ChangeHero Team
Claim solved
BestChange admin March 31, 2024 12:59
Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.
3
CommentRemove
Suta 38.180.96.* December 29, 2023 04:33
Issue has been successfully resolved by the exchanger's administration
My exchange is stuck, support is ignoring.
Expand (2)
BestChange admin December 29, 2023 04:58
Hello,

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.
Suta December 29, 2023 05:04
Resolved, thx.
Claim solved
3
CommentRemove
Sam 193.161.246.* November 8, 2023 17:44
Chose this one cause of transparent fees and favorable rates, not disappointed. And thanks for being that fast with my tether btc exchange.
Expand (0)
0
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Martin 92.119.19.* October 26, 2023 07:03
No logins is very convenient. Order was literally processed in a couple of minutes, so it really is instant omg, great job.
Expand (0)
0
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Sudepo 84.55.182.* October 15, 2023 18:22
Slightly change rate at the exchange time please beware.
Displayed on the complete page "You get:
140.25515 TON" but at the end I received less that. Support will say you should choose "Fixed price".
Expand (1)
ChangeHero admin October 15, 2023 18:48
Hello Sudepo,

The Best rate option implies that the rate is not fixed for the exchange and the amount might differ from the initial estimation. That is why we recommend choosing a Fixed rate if you would like to receive the exact amount you see in the estimation despite rate fluctuations.

Best regards,
ChangeHero team
0
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Bob 188.119.149.* October 13, 2023 06:31
Some exchnages take longer, but some are lightning speed, after all great service.
Expand (0)
0
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Tomas 92.38.149.* October 9, 2023 13:42
Good rates and cosmic speed, 100% satisfied.
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0
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Andy 193.108.200.* October 2, 2023 09:45
Converted usdc to solana in the course of 5 minutes
Will use again there are many tokens Im interested in.
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0
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User 107.161.22.* September 21, 2023 09:54
All cool, impressed how smooth it was, def five stars from me
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0
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Tiger 185.49.68.* September 19, 2023 10:18
Easy and fast, no problem
Expand (0)
0
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Tom 107.161.20.* September 14, 2023 10:39
Good exchanger. Several orders done with changehero, seems bloody legit, thanks
Expand (0)
0
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Ralf 179.43.145.* September 7, 2023 09:32
Selection of exchange pairs is impressive
Expand (0)
0
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Max 31.172.79.* September 2, 2023 10:25
I successfully make an order and got my funds very fast. Trustworthy, excellent services
Expand (0)
0
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Wild 31.13.213.* August 30, 2023 12:03
Interface frezzed a few times while calculating sums, but i guess its my bad connection:( as for the service, nothing wrong, works as it should
Expand (0)
0
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User 108.181.67.* August 25, 2023 10:30
Rey was of great help with helping to resolve my issue, thanks sir, good team
Expand (0)
0
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Tomas 170.75.174.* August 23, 2023 12:52
I wish they displayed fees before sending my funds to them, found in FAQ, 0.5% is K
Expand (0)
0
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Daniel 185.165.190.* August 18, 2023 14:32
Order was closed in under 15 minutes, just as it says, will try buy with Visa next time, hope will also work out good
Expand (0)
0
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William 185.163.47.* August 11, 2023 11:07
I successfully make an order and got my funds very fast. Trustworthy, excellent services
Expand (0)
0
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Angela 95.217.135.* August 9, 2023 14:11
Worked like a clockwork, received each promised cent in just 10 minutes, honestly Im surprised
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0
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Fale 5.188.0.* June 23, 2023 19:17
Doge to BTC in no time. The exchange rate was good and has not changed during the exchange
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0
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Katrin 167.71.78.* June 19, 2023 12:19
Received monero in just 2 minutes, the speed is serving!
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0
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Bogdan 95.26.97.* June 13, 2023 13:06
Obmen bez problem. Vse super
Expand (0)
0
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Alex Dim 193.149.185.* June 11, 2023 05:31
Profanities and abusive language were removed by the monitor's administration
[The AML case. Thus, the customer needs to undergo KYC procedures]



*** alert dont use this servivce i lost all my money and no one reply to me!!!!!!!!!!!!!!!
Expand (2)
ChangeHero admin June 11, 2023 05:52
Hello Alex Dim,
Please share your valid order id and some details

Best regards,
ChangeHero team
BestChange admin June 11, 2023 19:35
Dear user,

We checked the details provided by the exchanger and you.
And there is the result.

We are sorry that you have faced such a situation and haven't been acquainted with the exchanger's rules.

You have been warned that all the transaction passes AML/KYC: https://bc.to/dO8EuA
We can confirm that there is no way to create an order at the exchanger's site without accepting its rules: https://bc.to/ShlxVN

Your transaction was marked as suspicious by the exchanger's system, and it asked you to go through KYC on the ground of the rules which you'd accepted when you created the order: https://changehero.io/aml-kyc

The exchanger has taken 10% from your funds after your confirmation.

Nevertheless, for now, it has asked you to go through the verification to return the whole amount of your funds and to regulate your issue.

We kindly ask you to stop spamming the reviews on our site because it breaks our rules.

Kind regards, BestChange administration.
0
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Lidia 80.89.69.* June 8, 2023 11:05
The exchange was made with high quality, despite my inattention, support helped very quickly. Thank you!
Expand (0)
0
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Jeff 167.71.108.* June 6, 2023 12:05
Wasnt expecting to get stuck in my fifth exchange on change hero with the KYC procedure, regardless, that was smooth. Appreciate how the support team is helpful
Expand (0)
0
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Paul 45.77.216.* May 28, 2023 11:37
Kicked in some trx for usdt to try it out and got ada on the second try, totally pleased with the service. Both operations happened real swift
Expand (1)
ChangeHero admin May 30, 2023 08:44
Hello Paul,

Thanks for the feedback, we're happy you liked using our service! You are always welcome on ChangeHero for more fast and profitable exchanges!

Best regards,
ChangeHero team
0
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Katrin 167.71.78.* May 18, 2023 13:44
Very fast exchange, I sent BNB and in literally two minutes got the USDT back. If it is like that every time, I wouldnt want to use any other exchange anymore
Expand (1)
ChangeHero admin May 30, 2023 08:33
Hello Katrin,

Thanks for the feedback, we highly appreciate it! We do our best to offer the fastest exchange possible. You are always welcome on ChangeHero, hope to see you soon!

Best regards,
ChangeHero team
0
CommentRemove
Alex 185.49.69.* May 12, 2023 13:16
Never keeps me waiting. The platform works perfectly fine. Speed is as everybody note here is always spot on, totally recommend
Expand (1)
ChangeHero admin May 30, 2023 08:32
Hello Alex,

Thank you for your feedback! We are glad you appreciated the exchange speed on our platform, hope we'll see you again soon!

Best regards,
ChangeHero team
0
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Nil 107.191.98.* May 3, 2023 12:25
I tried changehero to exchange BTC to TON. My exchange got delay but thanks to the support, they explained what happened and pushed it. I am now a happy TON holder : )
Expand (1)
ChangeHero admin May 10, 2023 08:09
Hello Nil,

Thanks for the feedback, we're glad you're happy with your exchange! Feel free to contact our support anytime, we're always happy to help!

Best regards,
ChangeHero team
0
CommentRemove
Lucy 167.71.78.* April 25, 2023 13:00
Very much user-friendly UI + nicee flow and speed + repeat three times = happy me
Expand (1)
ChangeHero admin May 10, 2023 07:58
Hello Lucy,

Appreciate your feedback! We are happy you enjoyed using our service, hope to see you again on ChangeHero!

Best regards,
ChangeHero team
0
CommentRemove
Andreano 203.159.81.* March 20, 2023 17:05
Guys work really fast
Expand (1)
ChangeHero admin March 26, 2023 00:08
Hello Andreano,
Thanks for your feedback! Hope to see you soon on ChangeHero.

Best regards,
ChangeHero team
0
CommentRemove
Victor 91.73.39.* March 12, 2023 23:28
Everything was smooth!
Expand (1)
ChangeHero admin March 13, 2023 20:07
Hello Victor,

Thanks for your feedback. We are glad that you are satisfied with the speed of our service. Hope to see you soon on ChangeHero!

Best regards,
ChangeHero team
0
CommentRemove
Grimarlon 92.85.95.* February 27, 2023 12:12
Conversion commission is really low. Bought trx after the first exchange and absolutely happy with the service
Expand (1)
ChangeHero admin February 28, 2023 11:46
Hello Grimarlon,

Appreciate your feedback! Our fees are low indeed. You are always welcome back on our platform for more profitable exchanges!

Best regards,
ChangeHero team
0
CommentRemove
Chris 88.230.226.* February 24, 2023 09:22
Didnt get the thing with fixed rates, but support girl was really kind to explain. 10/10 for service and speed
Expand (1)
ChangeHero admin February 28, 2023 11:52
Hello Chris,

Thank you for the feedback! The Fixed rate allows you to receive the exact amount you see in the initial estimation.Glad to be of service, feel free to contact us anytime!

Best regards,
ChangeHero team
0
CommentRemove
Jack 181.199.156.* February 22, 2023 11:08
Im new to this crypto thing so decided to get som bitcoin, found they offer buying it with card, paid 2 euro fee and now i hold BTC, easy way to get in for dummies as me myself, great job team
Expand (1)
ChangeHero admin February 28, 2023 11:56
Hello Jack,

Thank you for a review! You can always buy or sell cryptocurrency with fiat as easily as make an exchange. Feel free to come back for more exchanges!

Best regards,
ChangeHero team
0
CommentRemove
Trevor 178.134.3.* February 21, 2023 13:47
I recommend cuz not many exchange small amounts. Plus interesting feature with a choice of course!
Expand (0)
0
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Ronald 88.103.227.* February 19, 2023 09:38
Chose this exchange because of small limits, there was a smaller limit in another service but it didnt look reliable to me, so i used this and could change 35 TUSD to DOGE, happy with the service
Expand (0)
0
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Darren 41.90.65.* February 17, 2023 12:45
Like for easy interface and no emails& accounts worked just fine
Expand (0)
0
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Victim 146.70.54.* February 16, 2023 11:51
Issue has been successfully resolved by the exchanger's administration
Profanities and abusive language were removed by the monitor's administration
dont make exchange in this site
Expand (2)
ChangeHero admin February 16, 2023 11:59
Hello Victim,

Your transaction was completed, so we cannot see any reason why do you write such a review, please double check.

Best regards,
ChangeHero team
Claim solved
BestChange admin February 16, 2023 13:37
Hello!

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Best regards, BestChange administration.
3
CommentRemove
Joe 76.188.134.* February 15, 2023 11:07
Didnt get the thing with fixed rates, but support girl was really kind to explain. 10/10 for service and speed
Expand (0)
0
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Emmanuel 201.17.103.* February 13, 2023 14:29
Used the service for the first time. Received coins almost instantly, the site is convenient and pleasant to use, also pleased with the course
Expand (1)
ChangeHero admin February 14, 2023 02:35
Hello Emmanuel,
Thanks for your review, hope to see you soon on ChangeHero!

Best regards,
ChangeHero team
0
CommentRemove
Andrew 162.193.166.* January 25, 2023 14:29
I was nervous at first but in 5 minutes everything was done. pretty good
Expand (1)
ChangeHero admin January 28, 2023 05:52
Hello Andrew,

Thanks for your feedback, hope to see you soon on ChangeHero!

ChangeHero team
0
CommentRemove
6 pages: 6542

ChangeHero exchanger's most popular directions for the last 30 days:

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