ChangeHero exchanger
Go to the ChangeHero site
Information from the exchanger administration
Crypto does not have to be complicated and risky. ChangeHero is an alternative to conventional trading an instant cryptocurrency exchange platform. The main advantage of ChangeHero is that the platform takes care of liquidity, orders and rates for a low 0.5% fee. Save your time and miss no profit.
Leave feedback about the exchanger
ChangeHero does not require you to register at all. The platform takes the market search and order matching across 9 liquidity providers in its hands, so you only have to make a few simple steps to convert Bitcoin or altcoins for other crypto. Forget about monitoring rates on CEXs, DEXs and bridges thousands of crypto pairs and rates refreshing online are available to you in one click. With the on-ramp providers integrated by ChangeHero, buying crypto with fiat is quick and convenient with no worries about withdrawing from an exchange. The same goes for selling crypto for EUR and USD. ChangeHero was founded in 2018 and is registered in Hong Kong. According to our AML/KYC policy, ChangeHero reserves the right to apply a KYC procedure to the transactions the security system flags as suspicious. A user can either go through with the exchange after contacting support and going through a simple KYC procedure, or decline and get a refund. For anyone interested in working and earning with ChangeHero, the affiliate program is available: place a link or widget on your website and earn Bitcoin. Other exchangers
|
Status: | active | ChangeHero reviews: | 0199195 | |
Exchange rates: | 2497 | Volet TS: | — | |
Reserve: | $251 067 413 | Perfect Money TS: | — | |
Age: | 7 years 7 months | WebMoney BL: | — | |
On BestChange: | 5 years 8 months | MyWOT rating: | 3.0 | |
Country: | Costa Rica | Forums: | — |
Your name: | |
* Your e-mail: | |
* Review: | |
* Type: | |
When creating a financial claim, please make sure that the exchange regulations specified on the website ChangeHero have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:
Be sure to indicate the exchange order number. It will help the ChangeHero administrator resolve the problem more quickly. If you didn't like the ChangeHero's service and want to write about it, use the Comment review type. |
|
Order number: | |
* | |
Havier | 89.46.235.* | February 14, 2025 14:17 |
It took about 20min.
Dorise | 104.28.39.* | February 4, 2025 21:06 |
ChangeHero admin | February 4, 2025 21:38 |
Your email has been answered and you have been provided with all the necessary instructions.
Dorise | February 4, 2025 21:44 |
ChangeHero admin | February 4, 2025 22:08 |
We've responded to your e-mail.
Dorise | February 4, 2025 22:16 |
ChangeHero admin | February 5, 2025 05:04 |
We have responded to your email, please wait for an update.
Dorise | February 5, 2025 16:27 |
ChangeHero admin | February 5, 2025 18:45 |
We'll provide you with the update asap via the email
Dorise | February 5, 2025 21:49 |
Dorise | February 6, 2025 15:45 |
ChangeHero admin | February 6, 2025 17:27 |
We're waiting for the update from our compliance team, will do our best to speed up the process
Dorise | February 6, 2025 17:54 |
Dorise | February 7, 2025 13:34 |
ChangeHero admin | February 7, 2025 13:54 |
Please wait for the update on your case on your email.
Dorise | February 7, 2025 14:04 |
ChangeHero admin | February 7, 2025 14:18 |
We are happy to assist you, but please continue communicating with our support team and provide all the necessary information.
We understand your situation, but we kindly ask you to continue the conversation via email and follow our instructions for a faster resolution of your case.
Dorise | February 7, 2025 14:22 |
ChangeHero admin | February 7, 2025 15:26 |
We are not able to make a refund in your case without clarifying your Source of Funds, to comply with the international regulations and domestic legisltation. Please assist us in proceeding with your verification.
Dorise | February 7, 2025 17:47 |
ChangeHero admin | February 7, 2025 17:59 |
The provided information is not sufficient to clarify the Source of Funds. Request for the additional information was sent to your email, please provide it to proceed.
Dorise | February 7, 2025 20:18 |
ChangeHero admin | February 7, 2025 21:23 |
Please wait for a response on your case to your email.
Dorise | February 9, 2025 00:02 |
ChangeHero admin | February 9, 2025 04:47 |
Please wait for an update on your case to email.
Maryam | 172.99.188.* | February 7, 2025 14:57 |
Yahia Shadli | 84.17.46.* | February 5, 2025 13:22 |
Jey Jey | 154.47.24.* | January 30, 2025 17:02 |
Maga:) | 138.199.27.* | January 24, 2025 15:36 |
Vanilian | 84.17.55.* | January 20, 2025 10:00 |
Yunes | 138.199.27.* | January 15, 2025 16:41 |
Thanks for fast service and polite communication.
Tamer | 212.102.54.* | January 12, 2025 19:14 |
Maxim Ananyev | 37.19.221.* | November 8, 2024 06:40 |
What happened?
back in march 2024, i made a transaction with changehero and sent them $10,000 usd in cryptocurrency. Pretty standard, right? nope! immediately after, they froze my funds and claimed they needed to perform kyc/aml checks. Sure, i thought, thats normal these days. But little did i know, this was just the beginning of an endless hell.
Endless requests for documents
at first, they asked for normal things: bank statements, proof of income, and a contract with the offline exchange i used. Fine. I sent them everything.
But then they came back with more ridiculous demands:
- notarized translations of every document into english.
- A detailed origin-of-funds report, tracking every penny ive ever made.
- A video of me holding my id (seriously, who does that?). They asked me to re-do that around 4 times.
Okay, i complied. I spent a ton of money and time getting all of this done. Then guess what? they asked for the same documents again. And again. And again. I ended up sending some of these documents five times. Yes, five times.
But wait, it gets even more absurd. They started asking for:
- links to my social media profiles (some of which are banned in my country!).
- Proof that i attended cryptocurrency conferences. Conferences?! are you serious? what does that have to do with verifying my identity?!
the flip-flop registration drama
while all of this was going on, i decided to dig deeper into who i was dealing with. Thats when i discovered another major red flag.
Their terms of service say theyre a hong kong company, registered as ***.
But their website says theyre registered in costa rica, under ***.
So, which is it? hong kong? costa rica? thats literally the opposite side of the planet. Theyre clearly trying to confuse people and hide their tracks. This isnt a company; its a shady operation trying to avoid accountability.
What this has cost me
let me tell you, this whole ordeal has been a massive burden:
- my $10,000 is still frozen. Its been over 8 months, and they havent released a single cent.
- Ive spent over $1,000 usd on notarizations, translations, and endless resubmissions.
- Ive wasted more than 100 hours trying to deal with their ridiculous demands.
The stress and frustration? off the charts. Theyve completely ignored my mental well-being and have done nothing to resolve my case.
Customer support? a total joke.
Their support team is useless. Every email i sent them was either ignored or met with the same generic response:
your case is under review.
When i asked for timelines? nothing. When i asked why they kept asking for the same documents? silence. Theyre not there to help; theyre there to wear you down until you give up.
*** patterns
its clear to me now that changehero is running a ***:
- they freeze your funds under the excuse of kyc checks.
- They bombard you with impossible demands and redundant requests to stall.
- They change their company registration details (from hong kong to costa rica) to dodge responsibility.
This isnt just bad business. This is***.
Why you should avoid changehero
if youre even thinking about using changehero, dont. Save yourself the pain, stress, and financial loss. Theyll take your money, freeze your funds, and put you through a never-ending cycle of excuses and delays. Youll never see your money again.
What im doing now
im not letting them get away with this. Ive reported them to:
hong kong authorities: the securities and futures commission and the hong kong police force.
Costa rican authorities: the ministry of economy and the judicial investigation department.
Im also sharing my story everywhere to warn others. Changehero deserves to be exposed for the *** that it is.
Final words
changehero is not a legitimate exchange. They are *** hiding behind fake excuses and shady practices. If you care about your money, your time, and your sanity, stay away. There are plenty of trustworthy exchanges out there. Never use changehero.
***
ChangeHero admin | November 8, 2024 15:01 |
We regret that your experience with ChangeHero did not meet your expectations. Our support and compliance teams are dedicated to providing secure and efficient service for all users, and were actively working to resolve your case.
To clarify, our compliance departments primary responsibility is to ensure the safety of all customers by adhering strictly to both local and international AML (Anti-Money Laundering) standards, including those recommended by the FATF. You can learn more about these guidelines here: [https://www.fatf-gafi.org/en/publications/Fatfrecommendations/Fatf-recommendations.html].
In this particular situation, additional verification is required due to the need to confirm the origin of the funds involved. While we cannot proceed with this verification in a public forum due to our internal protocols, we ask you to continue the verification process with us via email, where we can ensure full confidentiality and compliance with regulatory standards.
We apologize for any inconvenience this may cause and appreciate your patience as we fulfill these necessary legal obligations.
If you have any further questions, please dont hesitate to reach out.
Best regards,
The ChangeHero Team
Maxim Ananyev | December 14, 2024 19:37 |
To sum up:
1) Coins are taken from me for mostly a year (since mid March 2023)
2) I spent thousands of dollars and tens of hours preparing requested paperwork
3) They *** people
4) They ghost me for 3 weeks now, barely answering like wait for whatever long
5) They violate their own TOS.
ChangeHero admin | December 14, 2024 23:12 |
Maxim Ananyev | December 17, 2024 09:59 |
ChangeHero admin | December 17, 2024 11:12 |
BestChange admin | January 10, 2025 12:30 |
Thank you for waiting for an answer. Your exchange is currently suspended as part of an AML check. We are sorry that you encountered this situation; however, it is important to note that you were warned about the AML check and agreed to the exchange service's AML rules before proceeding with the exchange.
Since you provided the requested information to the exchanger, please wait for an answer. The complaint will be transferred to neutral status with the possibility of further comment.
Kind regards, BestChange administration.
Fuji boul | 169.150.208.* | January 5, 2025 19:59 |
IronicalGuy | 185.132.38.* | December 28, 2024 12:45 |
Geo | 149.88.109.* | December 22, 2024 19:45 |
Devis H | 217.138.199.* | December 19, 2024 17:18 |
Thanks a lot guys!
Good luck!
Rami | 169.150.208.* | December 13, 2024 17:42 |
PotterSonic | 79.127.249.* | December 6, 2024 15:29 |
Aireen | 49.12.218.* | December 4, 2024 16:19 |
Kone adjara Yasmine | 45.130.176.* | December 1, 2024 21:00 |
Dr. | 185.77.216.* | November 28, 2024 15:54 |
Aganon St. | 79.127.249.* | November 20, 2024 15:45 |
Degen:3 | 49.12.218.* | November 17, 2024 20:47 |
ChangeHero admin | November 17, 2024 20:50 |
We are glad that you liked the quality of our service, we hope to see you again.
Best regards,
ChangeHero team
Jayesh | 146.70.152.* | November 13, 2024 15:12 |
ChangeHero admin | November 16, 2024 07:27 |
Thank you for the kind words! We're delighted to be your favorite and glad you enjoy the variety of assets we offer. Speed and great rates are what we aim for, and its awesome to know they make a difference for you. Looking forward to serving you again soon!
Best regards,
ChangeHero team
Gerarda | 86.106.31.* | November 11, 2024 07:22 |
ChangeHero admin | November 16, 2024 07:27 |
Thanks for sharing your experience and for the great advice! Were glad your verification went smoothly and your exchange was successful. Security and compliance are top priorities, and we appreciate your understanding of the KYC process. Its customers like you who make it all worthwhile!
Hope to see you soon on ChangeHero!
Best regards,
ChangeHero team
Alex | 91.230.39.* | October 25, 2024 17:47 |
You have absolutely all the information to return my coins to me.
ChangeHero admin | October 25, 2024 18:35 |
We're terribly sorry for the delay but documents reviewing can take some time. We're doing our best to speed up the process. We'll keep you informed if there are any updates regarding your case.
Thank you for the cooperation.
Best regards,
ChangeHero team
Angela | 185.195.59.* | September 14, 2024 05:10 |
ChangeHero admin | September 14, 2024 06:39 |
Please provide your transaction ID so we can help you.
Ashley | 212.30.33.* | September 13, 2024 18:03 |
ChangeHero admin | September 13, 2024 18:07 |
It takes some time for Compliance team to check your docs carefully, we will keep you informed about the updates.
Thanks for your patience.
Best regards,
ChangeHero team
Ashley | September 13, 2024 18:17 |
Artjoms Stenders | 94.203.248.* | April 9, 2024 15:43 |
Really slow and stressful process.
Never had same issues with other services.
BestChange admin | April 9, 2024 19:30 |
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
ChangeHero admin | April 9, 2024 19:37 |
We can see your communication with the team regarding KYC is going well. The team is reviewing the documents, please wait for the update on the email.
Artjoms Stenders | April 10, 2024 09:03 |
It's also a significant amount of money for me personally its 66,000$ worth of USDC.
I have no issue doing the KYC in the first place, but I have a severe issue because of how its played out. After providing them information, Exchange just keeps coming up with new questions. Why not just ask them at the start so it's all faster? If you are strict company why don't you run an automatic KYC procedure which includes scanning customers ID? It's much faster and is more efficient preventing fraud.
Current state of KYC is an actual fiesta which takes unreasonable amount of time and puts this exchange in a really bad light.
ChangeHero admin | April 10, 2024 19:12 |
We understand your concern, but it's a standard KYC procedure and your documents are being reviewed by the compliance team. Please wait for the further update, we'll let you know via e-mail.
Best regards,
ChangeHero team
ChangeHero admin | April 10, 2024 20:58 |
Your order is completed, thanks for your patience.
Best regards,
ChangeHero team
Artjoms Stenders | April 10, 2024 21:03 |
Dan | 156.202.46.* | April 10, 2024 16:32 |
BestChange admin | April 10, 2024 17:02 |
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
ChangeHero admin | April 10, 2024 19:13 |
Please share your order id or contact us in our live chat.
Best regards,
ChangeHero team
Dan | April 10, 2024 19:21 |
ChangeHero admin | April 10, 2024 19:23 |
Unfortunately, we can't locate an order with this ID. Please share a ChangeHero-type order ID or contact us at support@changehero.io with the info.
Best regards,
ChangeHero team
Roman Makarov | 95.104.187.* | April 7, 2024 18:52 |
ChangeHero admin | April 7, 2024 19:44 |
We can see the order has been exchanged and sent to you, please now check your wallet. Thank you!
Roman Makarov | April 8, 2024 03:02 |
Alex | 94.130.25.* | April 5, 2024 22:47 |
Alex | April 5, 2024 22:48 |
ChangeHero admin | April 5, 2024 22:49 |
Thanks for your review!
Hope to see you soon on ChangeHero!
Best regards,
ChangeHero team
Jan | 84.87.176.* | March 15, 2024 22:25 |
After contacting them myself, I suddenly have to supply all kinds of information. This is not a problem because I do everything honestly. Now after two weeks still no further progress with this company and poor support and unclear policy. 1 star is still too much for changehero.
ChangeHero admin | March 17, 2024 02:03 |
Please provide your order ID, so we can check it and speed up the process.
Best regards,
ChangeHero team
Jan | March 17, 2024 11:35 |
Jan | March 19, 2024 11:27 |
Jan | April 2, 2024 01:01 |
Xyi | 178.34.162.* | March 30, 2024 17:16 |
*** 1k$ 2eab4ae7e964a56bf9193815e1fb1d08cc1ea41cb51d08020d81f82bc61d433f.
Xyi | March 30, 2024 17:19 |
Xyi | March 30, 2024 17:22 |
Xyi | March 30, 2024 17:24 |
BestChange admin | March 31, 2024 09:25 |
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
ChangeHero admin | March 31, 2024 12:53 |
The refund was completed:
https://blockchair.com/bitcoin/transaction/2128dd7070c8e1d9892c1c53b51c82efed0f567cedde58f4d60c87b97881d949
Best regards,
ChangeHero Team
BestChange admin | March 31, 2024 12:59 |
Sincerely, administration of the BestChange exchanger monitor.
Suta | 38.180.96.* | December 29, 2023 04:33 |
BestChange admin | December 29, 2023 04:58 |
We request the exchanger's administrator to respond to the user's complaint.
Best regards, BestChange administration.
Suta | December 29, 2023 05:04 |
Sam | 193.161.246.* | November 8, 2023 17:44 |
Martin | 92.119.19.* | October 26, 2023 07:03 |
Sudepo | 84.55.182.* | October 15, 2023 18:22 |
Displayed on the complete page "You get:
140.25515 TON" but at the end I received less that. Support will say you should choose "Fixed price".
ChangeHero admin | October 15, 2023 18:48 |
The Best rate option implies that the rate is not fixed for the exchange and the amount might differ from the initial estimation. That is why we recommend choosing a Fixed rate if you would like to receive the exact amount you see in the estimation despite rate fluctuations.
Best regards,
ChangeHero team
Bob | 188.119.149.* | October 13, 2023 06:31 |
Tomas | 92.38.149.* | October 9, 2023 13:42 |
Andy | 193.108.200.* | October 2, 2023 09:45 |
Will use again there are many tokens Im interested in.
User | 107.161.22.* | September 21, 2023 09:54 |
Tiger | 185.49.68.* | September 19, 2023 10:18 |
Tom | 107.161.20.* | September 14, 2023 10:39 |
Ralf | 179.43.145.* | September 7, 2023 09:32 |
ChangeHero exchanger's most popular directions for the last 30 days: