JarvisExchange exchanger

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello WuGuanKun,
Hello! It seems you’re forgetting the history of our communication. You were sent a QR code not for payment, but for Alipay verification.
You couldn’t complete it because you don’t know how Alipay works. Although you have a large amount of CNY in your account.
Since you didn’t complete the verification, unfortunately, you were denied the exchange. Because we don’t accept CNY without verification.

Having 50,000 yuan in an account is not a million dollars to start with, and it does not mean that this money is not mine or that I did not earn it. This is my account balance. And when I asked you to explain, you explained nothing to me and just laughed. You could have explained what needed to be done, and I would have done it. This kind of attitude toward clients is unacceptable. A normal company values every client, whether they are a beginner or a professional. Your behavior is completely unprofessional.

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WuGuanKun, We have replied to you several times.
"It is required to add a manager for verification." If you know what ALipay is, have used it, know how it works, and generally have a balance on it. So you know that you need to use this QR code to add a manager as a friend via Alipay, he would verify with you.

But since you don't know how it works in general, why exactly the blue QR code and how to add friends. Our support team found this strange and you were refused an exchange.

Okay, but you could have just told me the specific reason. I wrote twice in the chat what the reason was. You didn't reply to anything, just closed the chat, starting from that, right? Second, you could have just said, scan this QR code and add this person as a friend via the QR code. But you're using the expression 'add the manager.' What is that? No idea. If I've only done a few transactions in my whole life, nothing like this has ever happened. I just pressed the send button and sent the money, that's all. And for receiving, I gave my QR code. The fact that I am bad at using Alipay doesn't mean I am a bad person. It just means I am a person with little experience. And the task of your operators is not only to serve people like robots in automatic mode, but also to help them. Don't you think so?

WuGuanKun, Unfortunately, we won’t be able to accept yuan from you. Since it poses a risk for us. Thank you for your feedback.

If you have such an attitude towards people with little experience, you should write in red letters on the main page that beginners should not bother us. We are such proud kings, we only work with experienced people.