Exchange rates:
594267
Exchangers:
427
Updated:
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swapex.cc exchanger website screenshot

SwapEx exchanger

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Status: active SwapEx reviews: 099158
Exchange rates: 8139 Volet TS:
Reserve: $211 140 807 Perfect Money TS:
Age: 1 year 10 months WebMoney BL:
On BestChange: 1 year 9 months MyWOT rating: 3.0
Country: Russia Forums:
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When creating a financial claim, please make sure that the exchange regulations specified on the website SwapEx have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:

  1. The regulated exchange period has not expired yet.
  2. The exchanger's regulations were violated. For example, the incoming transaction did not pass the AML check.

Be sure to indicate the exchange order number. It will help the SwapEx administrator resolve the problem more quickly.

If you didn't like the SwapEx's service and want to write about it, use the Comment review type.

* Order number:
*
 
Add a comment:
Tolik 93.193.99.* June 1, 2025 11:20
Exchange from usdt to wechat cny in 1 hour. very good can recommend.
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Houman Momayez 38.54.8.* May 20, 2025 19:11
Thanks for fast exchange. definitely use again.
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Michael 171.4.250.* May 15, 2025 10:39
Great service and very trustable. Will use it again.
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Roman 31.16.59.* May 7, 2025 17:06
I did my exchange from USDT to rubles. Took about an hour (probably because of my amount) but everything went smoothly, so I recommend. Thank you!
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Dmitriy 178.121.118.* May 7, 2025 12:27
All good — as always. Thanks a lot!
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Andrey 195.175.28.* April 15, 2025 14:53
All ok. I got my money. Thank you.
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Dmitriy 37.45.168.* April 9, 2025 11:32
One more exchange, all good, tnx!
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Sam 198.186.130.* April 8, 2025 23:12
Just done an exchange. It performed smoothly.
The live chat support is responsive.
Recommended service for sure!
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Ally 121.127.46.* April 6, 2025 12:20
Thank you very much for the fast exchange! Very reliable exchanger. Recommend!
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Seylilaw 154.121.103.* April 3, 2025 07:35
Excellent service with a reasonable commission fee.
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Saravanan 49.47.240.* March 29, 2025 06:13
Very Fast admin.. Quick transfer money..
SwapEx Best exchange.
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Saravanan 49.47.240.* March 23, 2025 05:48
Very Fast Exchange,
Friendly Admin.
Swapex Best..
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Dmitriy 37.45.217.* March 20, 2025 12:58
All good, tnx for the service.
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Saravanan 106.198.47.* March 7, 2025 17:00
Very good exchange nice admin...
I like swapex always...
Very fast transaction..
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Artjom 144.76.27.* December 8, 2024 15:10
Mention of a third-party resource was removed by monitor's administration
Personal data was removed by the monitor's administration
Issue has been successfully resolved by the exchanger's administration
I did not receive the funds and I got blocked as a result of your transaction. Please return the money to the sender's address.
***.

I tried to contact support by ***, but the mails are not delivered.

***
rejected under suspicion of SPAM; ***
1733669597-FrlofhEHDuQ0-5vB7Zp18 (in reply to end of DATA command)

I`m ready to provide official wise mails confirming that the funds were not credited, and my wise account will be blocked on March 6, 2025

Please contact with me by ***. Thanks.
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BestChange admin December 8, 2024 15:53
Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.
Artjom December 8, 2024 15:58
Thanks for the quick response. Waiting for exchange administrator. Thanks.
SwapEx admin December 8, 2024 21:05
Hello Artjom,
Please contact us via online chat on our website or Telegram. Your email address is detected as spam, so your emails are not getting through.
Regarding the transfer, it seems that your bank rejected it and refunded it. We will make a request to our bank about the refund and as soon as we receive it, we will refund the USDT.
Claim solved
Artjom January 24, 2025 03:37
Hello,
I still haven't received a refund by my order. It's been a month and a half already.
I`m attaching a copy of the chat with the service support. I can provide screenshots confirming the authenticity.

Dec 10, 2024
Hello
Me
Give the team a way to reach you.
Get notified by email
Bot
***
Order ID ***
Me
hello
your order done sir
Ãåííàäèé
transaction was declined wise
https://www.bestchange.com/swapex-exchanger.html?review=3025586
my account was blocked. please return tether
to the sender’s address
***
Me
hello sir
wait please
Ãåííàäèé
sure
Me

send us a video or screenshot showing that the funds in the amount of 514.30 euros have been returned to us.
Ãåííàäèé
Picture message1:07 PM
Screenshot_2.png
Download
Me

Picture message1:07 PM
Screenshot_3.png
Download
Me

I tried to forward this mail to you, but it wasn’t delivered
Me
Thanks
Ãåííàäèé
Picture message1:10 PM
Screenshot_4.png
Download
Me

Picture message1:10 PM
Screenshot_5.png
Download
Me

I understand you. As soon as the funds are returned to us (arrived in the account) — we will return your funds
Ãåííàäèé
Ok. I will write to you on December 16th.
Thanks
Me
dont worry sir
we resolve your issue
Ãåííàäèé
Ok. thanks for your assistance
Me

this account from which we sent the funds is blocked, but according to the bank statement we see that the payment was indeed returned. As soon as we receive funds from the bank for this exchange within 2 days, we can resend to other details, or issue a refund in cryptocurrency
Ãåííàäèé

Fine. Everything is clear to me. please return the funds in cryptocurrency to the same wallet from where I sent it. I would be very grateful
I should contact you in 2 days right?
Me

yes sir
thanks you write us in 2 days
Ãåííàäèé
Great! Have a nice day
Me

Dec 13, 2024
Good day)
Are you received funds from the bank?
Me

Hi sir
checking
sir we still waititng refund
and tell us please after refund do you want refund usdt or resend EUR?
Äàâèä

Sorry for delay
Refund usdt please, it’s better option for me
ok. I will write you next week. Have a nice day
Me

Dec 20, 2024
Good day)
Are you received funds from the bank?
Me
hello sir
can you write order id sir?
Ãåííàäèé
Order ID ***
Me
sir little wait please
Ãåííàäèé
Ok
Do you have any information for me?
Me

since the sender’s account is blocked, we are waiting for the bank to return the funds, and after that we will be able to return your funds
sorry for about this sir
we also wait info
Ãåííàäèé
So the money came back from me, right?
Me
yes sir
Äàâèä
Ok. How long does it take for you to withdraw funds? I withdrew my money within 1 day from blocked wise
Me

sir its depend from bank it can take several days we should to wait
Äàâèä
Ok. Thanks
Me

Jan 21, 2025
Good day
Order ID ***
Me
hello
Ãåííàäèé
Please refund the order
Me
wait please we will check it
Ãåííàäèé
A month has passed
Please, return back to the sender address
***
Tether TRC20
550
Me

wait we check it after write you dont warry
Ãåííàäèé

How much time do you need?
Me
we will write you
Ãåííàäèé
How much time?
Today or tomorrow?
Me

We made a request to the bank — they said that the manager would answer us tomorrow since his working day was over. I think tomorrow we will give you a clear answer
Ãåííàäèé

Ok. ill wait the refund tomorrow
Thanks
Me
ok sir
Ãåííàäèé

Yesterday
Hello
What about my transaction?
Me
Hi sir
checking wait pls
Äàâèä
Do you have info?
Me

still checking sir
We are waiting for a response from management to make a repeat payment
Äàâèä.
Claim renewed
SwapEx admin January 29, 2025 03:42
Artjom,
Hello, please send us your bank statement of incoming transfers from 05.12.2024 till today.
Artjom January 30, 2025 16:29
Hello. Sent to support chat.
SwapEx admin February 3, 2025 12:49
Artjom,
Hello, please reply in online chat. We need one more confirmation from you to make a refund.
Artjom February 4, 2025 18:58
Hello. I replied in the support chat. I will also write here, the money was not credited 2 months ago and this fact did not cause doubts in you. You expected a refund within 5 working days to return it to me. 2 months have passed and you write the same thing and do nothing.
SwapEx admin February 5, 2025 03:37
Artjom, Let's explain it publicly: you have created an order to exchange EUR for Wise. Which was executed by us on December 5, 2024, the payment was successfully sent. After 5 days on December 10, you contacted support and were informed that the payment will be refunded back within 10 days, as Wise closed your account. That is, the order was initially fulfilled and the refund was not our fault. As you understand, bank accounts that are used in the operation of exchange services have a short life span (1-3 days) Therefore, the refund came already to the blocked account. We withdraw all funds before blocking and remove accounts from work regularly. It is not always possible to promptly withdraw funds after blocking, as in your case. But nevertheless we are ready to make concessions to you and make a refund, but for this we need more convincing evidence that the refund is really received. Please send us a video from your online bank application, where it will be seen that the payment was really returned.
Claim solved
Artjom February 7, 2025 17:34
Let's explain it publicly, again
First. My vice account was blocked because of your transaction. How about a refund for this situation?
Second. I write again that I immediately provided all the information you requested confirming that the funds were not received.
Third. You wrote in the answer above that the refund came to you but already to a blocked account. What proof do you want from me? I did not receive the funds, I received two letters from vice, one that the money will not be credited, the second that my account will be blocked. I sent everything to you on the same day as you requested it.
Claim renewed
SwapEx admin February 8, 2025 06:24
Artjom, Your account has not been blocked due to our transaction. If this is the case, please provide official confirmation of this. Most likely it was blocked because you did not provide the documentation requested by Wise regarding the source of the funds.
At the moment we have no reliable confirmation that the funds have been refunded. You sent a redacted statement with filters applied and it explicitly says “This is not an official statement” So we need a video from your bank app with transaction history for further verification. Only after that we will be able to make the refund. Thank you for your cooperation!
Claim solved
Artjom February 8, 2025 17:17
I sent a video of my wice account, mails received from wise, mails forwarded to you.
I am waiting for a refund, compensation for my time, and a public apology for accusing me of fraud.
Claim renewed
SwapEx admin February 10, 2025 03:53
Artjom, After receiving and reviewing the video confirmation, we made a refund from the service's own reserves. At this point we have not yet been able to actually retrieve them from the account, as the payment was rejected and returned by your bank more than 5 days after the transfer. The sender's account was already blocked by then. However, in order to take care of our users, we decided to make the refund anyway :)
Claim solved
BestChange admin February 10, 2025 09:53
Artjom, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.
Artjom March 2, 2025 12:47
I confirm. I have received the amount sent in full. and 25$ compensation for the inconvenience.
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Geroqa 85.143.112.* February 10, 2025 05:19
According to the information available, the exchanger has no financial obligations to this user
Paid. The site says they’re still waiting for my payment. The link “make payment” takes me to the payeer page where it clearly says that the payment has been made and redirects you back to the order’s page where they are “still waiting for payment”. I wait until working hours to contact support. The order has been deleted. What the actual f.
Please send me my crypto as i’ve completed the payment through payeer. I can prove.
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BestChange admin February 10, 2025 05:44
Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.
SwapEx admin February 10, 2025 08:29
Hello Geroqa,
The order did not pass automatically due to a technical error in the Payeer gateway, the payment information was not updated. At the moment the problem has been fixed.
After your request we restored the order manually and made the payment. Sorry for the delay, please confirm receipt of tokens.
Claim solved
Geroqa February 10, 2025 19:21
Yes. The order was manually taken care of after contacting support. I confirm I have received the tokens.
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Vito 91.193.176.* February 8, 2025 13:15
Great! Fast and well done! I’m so happy to make process with service:D.
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Gray 78.54.214.* February 7, 2025 18:53
The service is excellent. They tried everything possible, due to circumstances outside of their control it was not possible to make the transaction, but they kept me informed at all and every steps of the process and made the refund process very smooth.

I am very pleased with the service, thank you.
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Leo 102.188.119.* February 4, 2025 09:34
The review is being checked by the monitor's administration
I paid the order but not received
And order delated
Please check payment and confirm my order.
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SwapEx admin February 5, 2025 03:20
Hello Leo,
Your order was completed within 10 minutes of your inquiry. Thank you for using our services!
Claim solved
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Anna 178.127.138.* February 3, 2025 13:29
Made one more exchange. All good, thanks!
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Filipp 185.77.216.* January 20, 2025 19:01
Pretty fast, can't say anything bad about the service.
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Irina 93.38.24.* January 17, 2025 12:29
Swapex has the greatest support team ever! Well done guys!
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Vadim 217.61.227.* January 17, 2025 07:07
Fast exchange, understandable process. thank you!
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Herman 172.94.78.* January 8, 2025 19:54
Good exchange rate to KGS, exchanged also last month USD at a reasonable price.
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Nikolai 95.223.69.* January 2, 2025 19:56
I made a transfer from T-bank to Revolut. The transfer arrived, but I had to wait a little (about an hour). The site is convenient, the commission is small, overall I can safely recommend it if you have a lot of time:)
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Ally 212.102.36.* December 24, 2024 17:16
USDT TRC20 to Volet — in one minute! Just peferct!
Thanks for the realible service!
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Alexander 94.203.44.* December 17, 2024 06:38
Personal data was removed by the monitor's administration
According to the information available, the exchanger has no financial obligations to this user
Order number ***, no funds for the second day. I exchanged 7000 USDT BEP 20 to Revolut USD. Chat support does not respond.
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BestChange admin December 17, 2024 08:26
Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.
SwapEx admin December 18, 2024 06:12
Hello Alexander,
You had a limit on incoming transfers on your card, because of which the transfer from us did not go through, which we informed you about. At the moment the order has been completed. Have a nice day!
Claim solved
BestChange admin December 18, 2024 06:26
Dear Alexander, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.
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Vitali 31.153.17.* December 4, 2024 19:45
I exchanged urds to euro. It took about 2 hours. But I received money fortunately. Have to admit good and polite support.
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Saravaan 223.185.201.* November 25, 2024 06:18
Wonderful Exchange platform.. Very nice Admin.. Very Fast, quick Response...
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Aliaksei 172.94.78.* November 19, 2024 18:54
First i've tried to exchange to KGS but for my bank was not possible. They ofered me then USD, i've accepted and i got an a decent USD exchange directly to my card. I highly recommend, everything went very fast through the support chat.
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Eugine 176.204.149.* November 19, 2024 13:28
On best change supposedly there is an exchange for Bulgarian levs, but when started the exchange, refunded the money. They say they can't make the transfer....
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SwapEx admin November 19, 2024 14:49
Hello Eugine,

Unfortunately, there has been a misunderstanding between us, and the operator made a mistake that led to the refund. We are ready to process the exchange. Please check your email — we have already sent you the relevant letter.
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Hussein Merhej 5.155.151.* November 18, 2024 08:56
BEP20 USDT To Alipay CNY every thing Great.
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User 89.187.160.* November 12, 2024 10:37
Very stable exchange time, at work days they can finish my case in 20 mins after paid.
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Muhammad Perve 185.209.199.* November 6, 2024 17:05
Hi everybody, i did a exchange through this exchanger 11 days ago! My bitcoin payment was confirmed! My order id is: ***.

Their transaction to my Wise account was cancelled of unknown reason. However since day one they have just put me on hold and saying they will solve it somehow, but my patient have runned out now since its been 10 days since my payment, and wise normally refund within 11 days if a transaction is cancelled. So i dont know what their intention is, to scam me?

I have also saved all of the conversation/screenshots and videos I proved that I haven’t received any money from them.

BestChange please look into this and help resolve the issue.
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BestChange admin November 6, 2024 18:54
Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.
SwapEx admin November 6, 2024 20:53
Hello Muhammad Perve,

Yes, we have completed the transfer, but it is necessary to note that on your side the bank has declined the payment, and we are waiting for the funds to be returned. Unfortunately, without receiving the payment back, we cannot make a new transfer.

As already mentioned in our chat, please understand that the further situation does not depend on us, but on the banking system and the timing of the return of funds.
Claim solved
Muhammad Perve November 6, 2024 20:59
Should I, as a customer, be affected by the fact that you had problems with the transfer even though I have paid? Redo and make it right, please refund my money or transfer it to another bank account I can provide. That's only right!
Claim renewed
SwapEx admin November 6, 2024 21:01
Muhammad Perve,

The problem was on your side, that the bank did not accept the payment on your side. Therefore, you need to wait for the return.
Claim solved
Muhammad Perve November 7, 2024 08:07
This is exactly what I mean by you making constant excuses! If it is to be as you say, you should still have received the money back in return, as Wise claims that it is returned within 10 days.

Now it's been 12 days! This is completely unreasonable, you have received my money, please return it while you deal with your internal problems.

This is not how you treat a customer!
Claim renewed
SwapEx admin November 7, 2024 11:04
Muhammad Perve,

We will definitely resolve this issue, we need time to resolve this situation.
Claim solved
Muhammad Perve November 10, 2024 16:05
Still have not received my funds, been 15 days now! This is not OK! Refund me my money ans do the right thing you ***!
Claim renewed
SwapEx admin November 10, 2024 19:44
Muhammad Perve,

It turns out that your account is blocked, and you attempted to top it up. From our side, we sent the payment, but your bank, as expected, rejected it due to this reason.

As of now, the refund has not yet been received. We have sent you a video to confirm our information.

We also requested that you contact your bank's support chat. Please, let's continue our communication in the chat for a faster resolution of this issue.
Claim solved
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Mikhail S 45.120.115.* November 7, 2024 12:00
I sent the minimum 500 to Sberbank RUB from Wise USD. It was a smooth process and very fast. There was a person on chat in the webpage the whole time corresponding to the transaction. Happy to have used it.
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Volodymyr 37.235.56.* November 5, 2024 13:53
The AML case arose due to high-risk markers in the assets that the user had sent
KYC is required
The claim's status has been changed to neutral by the monitor's administration
Hi. After I paid for the order on this service, they wrote that my funds were not clean and blocked them. Now they demand to submit documents and undergo verification. I passed the AML check of my wallet on various services, and it is clean, there are no problems https://prnt.sc/3HrECmghLFJv. After that, I created an order on another service with AML verification, and the funds passed this verification, the exchange was successful. Also, I demand to return my funds.
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BestChange admin November 5, 2024 15:55
Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.
SwapEx admin November 5, 2024 18:06
Hello Volodymyr,

During the AML check of the USDT you sent, high-risk labels (11.16% Enforcement action) were detected. This is why you need to undergo an additional identity verification, after which the assets will be returned. This is a standard KYC procedure in accordance with FATF standards. To combat money laundering and terrorism financing, all exchange points conduct AML checks on transactions from clients. Additionally, you were notified about this before creating your application and confirmed your agreement with a checkbox; without your consent, the application would not have been created.
Volodymyr November 5, 2024 20:31
Dear SwapEx,

I am writing to confirm that my wallet and the funds contained within are clean. Additionally, I have completed an AML (Anti-Money Laundering) check, which has verified the legitimacy of my transactions and funds.
BestChange admin November 6, 2024 10:33
Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as Gambling, Sanctions, Enforcement action.

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.ru/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

Sincerely, administration of the BestChange exchanger monitor.
Volodymyr November 6, 2024 12:53
Dear BestChange admin,

Have you verified this transaction yourself? Or how did you understand that she has a high risk? I checked and everything is fine with her.
Volodymyr November 6, 2024 13:12
I have worked with more than 20 exchangers and done more than 500 exchanges and never had any problems, and here some scammers are trying to steal my money, apparently I'm not the only one, and you are protecting them.
SwapEx admin November 6, 2024 13:21
Volodymyr,

Contact our chat and we will provide you with an AML check.
Volodymyr November 6, 2024 13:28
My sources tell me that your verification is not legitimate, so I ask the bestexchange admin, have you verified this transaction and confirm that it has a high risk?
BestChange admin November 6, 2024 15:20
We performed the check using our resources and found high-risk markers. Please note that the check results may differ in different services, as different databases are used.

Sincerely, administration of the BestChange exchanger monitor.
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Vlad 146.120.15.* November 5, 2024 18:03
Fast and commfort service.
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Tia Illy 31.10.132.* October 26, 2024 11:25
Best and fastest exchange I've been use it! I super recommend it! Thank you.
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Dmitry 5.180.138.* October 25, 2024 10:20
Completed in just five minutes! Thanks a lot.
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Mike 77.220.50.* September 27, 2024 19:00
Very fast! 30 minutes. I'd continue to use them!
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Onyinyechi 102.91.4.* September 21, 2024 09:40
Very reliable, trustworthy and fast service. And their exchange rates are very good too. I'd continue to use them!
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Matteo 146.70.242.* September 14, 2024 07:55
Honest and fast exchange office. I use SwapEx almost every day to exchange Alipay and the transactions are completed very quickly. Support responds in a timely manner and they have never denied my request for a receipt sample. The quality is very good at the moment. I hope it stays like this! It's great to work with you.
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Farrukh k. 94.204.37.* September 5, 2024 11:09
Issue has been successfully resolved by the exchanger's administration
I made an exchange through this exchanger 26 hours ago, and they are still coming up with excuses, neither sending my money nor returning my cryptocurrency. They confirmed that they received my USDT, and I proved that I haven’t received any money from them. BestChange please look into this and help resolve the issue.
Expand (5)
Farrukh k. September 5, 2024 15:49
It’s been 30 hours now. There’s silence from BestChange, and the exchanger says I need to wait 3 days. What kind of exchanger claims a 40-minute processing time but takes 72 hours?
SwapEx admin September 5, 2024 18:54
Hello Farrukh k.,

You have reached out to us before and know that we always adhere to the deadlines for transfers. However, as has happened now, your payment is currently under bank processing. We have already sent a request to the bank and are awaiting their response.

Please understand that this is an internal bank review, and unfortunately, it cannot be bypassed. We have provided you with an estimated timeframe for resolving this situation and hope for your understanding.
Claim solved
Farrukh k. September 7, 2024 14:59
It’s been over 72 hours since they promised to resolve the issue, and there’s been no response or explanation from the exchanger. I ask you to escalate the matter, as this exchanger is starting to deceive.
Claim renewed
Farrukh k. September 9, 2024 10:47
I ask BestChange to intervene in this financial dispute with the exchanger, as all the deadlines they promised, including the 72-hour bank processing time, have passed. It’s now the 6th day since I sent them USDT. Despite the deadlines passing, they provide no concrete responses, only saying “wait,” without presenting any proof. I consider this a complete fraud of their clients and BestChange users.
Farrukh k. September 12, 2024 14:13
Finally resolved after six days.
Claim solved
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Gedam 176.59.112.* September 5, 2024 17:32
Excellent Service. Funds transferred via Bank to India!

Good job!
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Sam 152.59.72.* September 3, 2024 13:55
Send:
59.89 Tether TON USDT
Receive:
61.0339 Perfect Money USD

Status change time: 03.09.2024, 16:52
Status of order: The order is completed.
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Dmitrii 149.143.162.* September 3, 2024 11:03
USDT to visa Raiffeisen Serbia, positive.
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Irina 185.167.52.* September 1, 2024 23:43
Great service, fast and helpful support!
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Petr 37.99.221.* August 19, 2024 15:41
So fast, I reccomend.
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Zudwa 31.220.26.* August 18, 2024 09:16
"It was my first time exchanging USDT for Alipay. The transaction went smoothly, and the support team responded instantly. Thank you.
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Alina 178.168.34.* August 16, 2024 09:21
USDT TRC20 to SEPA EUR in less than an hour. Thank you!
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Vitalii 46.199.228.* August 8, 2024 09:51
The AML case arose due to high-risk markers in the assets that the user had sent
KYC is required
The claim's status has been changed to neutral by the monitor's administration
Profanities and abusive language were removed by the monitor's administration
SwapEx — ***. They took my money and don't transfer it. They demand video recordings of me logging into my account, with all my transactions, my passport — supposedly for KYC, which no one warned me about. They have no right to take other people's money, this is ***. They have no right to demand disclosure of personal confidential information in violation of all laws, they can only refuse to provide the service and return the money. Their support is disgusting.
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BestChange admin August 8, 2024 15:22
Hello Vitalii,

Unfortunately, according to the analysis carried out by AML, the cryptocurrency you sent is at High Risk or associated with illegitimate sources https://bc.to/wPxVZO

In this case, additional verification is required according to information security rules, international AML/KYC policy, and exchange service regulations. You agreed to the exchanger's rules when creating the order.

Please follow the exchanger's instructions to resolve the situation. The complaint will be transferred to neutral status with the possibility of further comment.

Kind regards, BestChange administration.
SwapEx admin August 8, 2024 22:21
Hello Vitalii,

During the AML check of the USDT you sent, high-risk tags were detected (22.30% and Sanctions). For this reason, you need to undergo an additional identity verification, after which the assets will be returned. This is a standard KYC procedure in accordance with FATF standards. In order to combat money laundering and terrorist financing, all exchange points conduct AML checks on transactions from clients. Furthermore, you were additionally notified of this before creating the application and confirmed your consent by checking a box; without your consent, the application would not have been created.
Vitalii August 16, 2024 08:35
Add the Status Icon to SwapEx — "Exchanger may require verification of the client's documents or halt the payment to check other data"
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Saravanan 27.62.135.* August 7, 2024 17:21
This is a great company in which you can transfer money with confidence.. Very nice kind admin.. Perfect & safe transaction.
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Ally 69.197.135.* August 6, 2024 12:46
Super! Very fast exchange is done! Many thanks!
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Andrii Romaniuk 45.12.26.* August 5, 2024 16:19
TOP! The best exchanger ever

Use it for your health - everything is ok.
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Wim 79.127.227.* August 1, 2024 07:41
Geweldige site, snel, accuraat en goede koers. Zelfs na een foutje van mijn kant, toch snel opgelost.
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Ally 121.127.46.* July 31, 2024 15:26
Super! Fast and with a good rate exchange!
Many thanks!
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