SwapEx exchanger
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Status: | active | SwapEx reviews: | 099158 | |
Exchange rates: | 8139 | Volet TS: | — | |
Reserve: | $211 140 807 | Perfect Money TS: | — | |
Age: | 1 year 10 months | WebMoney BL: | — | |
On BestChange: | 1 year 9 months | MyWOT rating: | 3.0 | |
Country: | Russia | Forums: | — |
Your name: | |
* Your e-mail: | |
* Review: | |
* Type: | |
When creating a financial claim, please make sure that the exchange regulations specified on the website SwapEx have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:
Be sure to indicate the exchange order number. It will help the SwapEx administrator resolve the problem more quickly. If you didn't like the SwapEx's service and want to write about it, use the Comment review type. |
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Order number: | |
* | |
Tolik | 93.193.99.* | June 1, 2025 11:20 |
Houman Momayez | 38.54.8.* | May 20, 2025 19:11 |
Michael | 171.4.250.* | May 15, 2025 10:39 |
Roman | 31.16.59.* | May 7, 2025 17:06 |
Dmitriy | 178.121.118.* | May 7, 2025 12:27 |
Andrey | 195.175.28.* | April 15, 2025 14:53 |
Dmitriy | 37.45.168.* | April 9, 2025 11:32 |
Sam | 198.186.130.* | April 8, 2025 23:12 |
The live chat support is responsive.
Recommended service for sure!
Ally | 121.127.46.* | April 6, 2025 12:20 |
Seylilaw | 154.121.103.* | April 3, 2025 07:35 |
Saravanan | 49.47.240.* | March 29, 2025 06:13 |
SwapEx Best exchange.
Saravanan | 49.47.240.* | March 23, 2025 05:48 |
Friendly Admin.
Swapex Best..
Dmitriy | 37.45.217.* | March 20, 2025 12:58 |
Saravanan | 106.198.47.* | March 7, 2025 17:00 |
I like swapex always...
Very fast transaction..
Artjom | 144.76.27.* | December 8, 2024 15:10 |
***.
I tried to contact support by ***, but the mails are not delivered.
***
rejected under suspicion of SPAM; ***
1733669597-FrlofhEHDuQ0-5vB7Zp18 (in reply to end of DATA command)
I`m ready to provide official wise mails confirming that the funds were not credited, and my wise account will be blocked on March 6, 2025
Please contact with me by ***. Thanks.
BestChange admin | December 8, 2024 15:53 |
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
Artjom | December 8, 2024 15:58 |
SwapEx admin | December 8, 2024 21:05 |
Please contact us via online chat on our website or Telegram. Your email address is detected as spam, so your emails are not getting through.
Regarding the transfer, it seems that your bank rejected it and refunded it. We will make a request to our bank about the refund and as soon as we receive it, we will refund the USDT.
Artjom | January 24, 2025 03:37 |
I still haven't received a refund by my order. It's been a month and a half already.
I`m attaching a copy of the chat with the service support. I can provide screenshots confirming the authenticity.
Dec 10, 2024
Hello
Me
Give the team a way to reach you.
Get notified by email
Bot
***
Order ID ***
Me
hello
your order done sir
Ãåííàäèé
transaction was declined wise
https://www.bestchange.com/swapex-exchanger.html?review=3025586
my account was blocked. please return tether
to the sender’s address
***
Me
hello sir
wait please
Ãåííàäèé
sure
Me
send us a video or screenshot showing that the funds in the amount of 514.30 euros have been returned to us.
Ãåííàäèé
Picture message1:07 PM
Screenshot_2.png
Download
Me
Picture message1:07 PM
Screenshot_3.png
Download
Me
I tried to forward this mail to you, but it wasn’t delivered
Me
Thanks
Ãåííàäèé
Picture message1:10 PM
Screenshot_4.png
Download
Me
Picture message1:10 PM
Screenshot_5.png
Download
Me
I understand you. As soon as the funds are returned to us (arrived in the account) — we will return your funds
Ãåííàäèé
Ok. I will write to you on December 16th.
Thanks
Me
dont worry sir
we resolve your issue
Ãåííàäèé
Ok. thanks for your assistance
Me
this account from which we sent the funds is blocked, but according to the bank statement we see that the payment was indeed returned. As soon as we receive funds from the bank for this exchange within 2 days, we can resend to other details, or issue a refund in cryptocurrency
Ãåííàäèé
Fine. Everything is clear to me. please return the funds in cryptocurrency to the same wallet from where I sent it. I would be very grateful
I should contact you in 2 days right?
Me
yes sir
thanks you write us in 2 days
Ãåííàäèé
Great! Have a nice day
Me
Dec 13, 2024
Good day)
Are you received funds from the bank?
Me
Hi sir
checking
sir we still waititng refund
and tell us please after refund do you want refund usdt or resend EUR?
Äàâèä
Sorry for delay
Refund usdt please, it’s better option for me
ok. I will write you next week. Have a nice day
Me
Dec 20, 2024
Good day)
Are you received funds from the bank?
Me
hello sir
can you write order id sir?
Ãåííàäèé
Order ID ***
Me
sir little wait please
Ãåííàäèé
Ok
Do you have any information for me?
Me
since the sender’s account is blocked, we are waiting for the bank to return the funds, and after that we will be able to return your funds
sorry for about this sir
we also wait info
Ãåííàäèé
So the money came back from me, right?
Me
yes sir
Äàâèä
Ok. How long does it take for you to withdraw funds? I withdrew my money within 1 day from blocked wise
Me
sir its depend from bank it can take several days we should to wait
Äàâèä
Ok. Thanks
Me
Jan 21, 2025
Good day
Order ID ***
Me
hello
Ãåííàäèé
Please refund the order
Me
wait please we will check it
Ãåííàäèé
A month has passed
Please, return back to the sender address
***
Tether TRC20
550
Me
wait we check it after write you dont warry
Ãåííàäèé
How much time do you need?
Me
we will write you
Ãåííàäèé
How much time?
Today or tomorrow?
Me
We made a request to the bank — they said that the manager would answer us tomorrow since his working day was over. I think tomorrow we will give you a clear answer
Ãåííàäèé
Ok. ill wait the refund tomorrow
Thanks
Me
ok sir
Ãåííàäèé
Yesterday
Hello
What about my transaction?
Me
Hi sir
checking wait pls
Äàâèä
Do you have info?
Me
still checking sir
We are waiting for a response from management to make a repeat payment
Äàâèä.
SwapEx admin | January 29, 2025 03:42 |
Hello, please send us your bank statement of incoming transfers from 05.12.2024 till today.
Artjom | January 30, 2025 16:29 |
SwapEx admin | February 3, 2025 12:49 |
Hello, please reply in online chat. We need one more confirmation from you to make a refund.
Artjom | February 4, 2025 18:58 |
SwapEx admin | February 5, 2025 03:37 |
Artjom | February 7, 2025 17:34 |
First. My vice account was blocked because of your transaction. How about a refund for this situation?
Second. I write again that I immediately provided all the information you requested confirming that the funds were not received.
Third. You wrote in the answer above that the refund came to you but already to a blocked account. What proof do you want from me? I did not receive the funds, I received two letters from vice, one that the money will not be credited, the second that my account will be blocked. I sent everything to you on the same day as you requested it.
SwapEx admin | February 8, 2025 06:24 |
At the moment we have no reliable confirmation that the funds have been refunded. You sent a redacted statement with filters applied and it explicitly says “This is not an official statement” So we need a video from your bank app with transaction history for further verification. Only after that we will be able to make the refund. Thank you for your cooperation!
Artjom | February 8, 2025 17:17 |
I am waiting for a refund, compensation for my time, and a public apology for accusing me of fraud.
SwapEx admin | February 10, 2025 03:53 |
BestChange admin | February 10, 2025 09:53 |
Sincerely, administration of the BestChange exchanger monitor.
Artjom | March 2, 2025 12:47 |
Geroqa | 85.143.112.* | February 10, 2025 05:19 |
Please send me my crypto as i’ve completed the payment through payeer. I can prove.
BestChange admin | February 10, 2025 05:44 |
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
SwapEx admin | February 10, 2025 08:29 |
The order did not pass automatically due to a technical error in the Payeer gateway, the payment information was not updated. At the moment the problem has been fixed.
After your request we restored the order manually and made the payment. Sorry for the delay, please confirm receipt of tokens.
Geroqa | February 10, 2025 19:21 |
Vito | 91.193.176.* | February 8, 2025 13:15 |
Gray | 78.54.214.* | February 7, 2025 18:53 |
I am very pleased with the service, thank you.
Leo | 102.188.119.* | February 4, 2025 09:34 |
And order delated
Please check payment and confirm my order.
SwapEx admin | February 5, 2025 03:20 |
Your order was completed within 10 minutes of your inquiry. Thank you for using our services!
Anna | 178.127.138.* | February 3, 2025 13:29 |
Filipp | 185.77.216.* | January 20, 2025 19:01 |
Irina | 93.38.24.* | January 17, 2025 12:29 |
Vadim | 217.61.227.* | January 17, 2025 07:07 |
Herman | 172.94.78.* | January 8, 2025 19:54 |
Nikolai | 95.223.69.* | January 2, 2025 19:56 |
Ally | 212.102.36.* | December 24, 2024 17:16 |
Thanks for the realible service!
Alexander | 94.203.44.* | December 17, 2024 06:38 |
BestChange admin | December 17, 2024 08:26 |
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
SwapEx admin | December 18, 2024 06:12 |
You had a limit on incoming transfers on your card, because of which the transfer from us did not go through, which we informed you about. At the moment the order has been completed. Have a nice day!
BestChange admin | December 18, 2024 06:26 |
Sincerely, administration of the BestChange exchanger monitor.
Vitali | 31.153.17.* | December 4, 2024 19:45 |
Saravaan | 223.185.201.* | November 25, 2024 06:18 |
Aliaksei | 172.94.78.* | November 19, 2024 18:54 |
Eugine | 176.204.149.* | November 19, 2024 13:28 |
SwapEx admin | November 19, 2024 14:49 |
Unfortunately, there has been a misunderstanding between us, and the operator made a mistake that led to the refund. We are ready to process the exchange. Please check your email — we have already sent you the relevant letter.
Hussein Merhej | 5.155.151.* | November 18, 2024 08:56 |
User | 89.187.160.* | November 12, 2024 10:37 |
Muhammad Perve | 185.209.199.* | November 6, 2024 17:05 |
Their transaction to my Wise account was cancelled of unknown reason. However since day one they have just put me on hold and saying they will solve it somehow, but my patient have runned out now since its been 10 days since my payment, and wise normally refund within 11 days if a transaction is cancelled. So i dont know what their intention is, to scam me?
I have also saved all of the conversation/screenshots and videos I proved that I haven’t received any money from them.
BestChange please look into this and help resolve the issue.
BestChange admin | November 6, 2024 18:54 |
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
SwapEx admin | November 6, 2024 20:53 |
Yes, we have completed the transfer, but it is necessary to note that on your side the bank has declined the payment, and we are waiting for the funds to be returned. Unfortunately, without receiving the payment back, we cannot make a new transfer.
As already mentioned in our chat, please understand that the further situation does not depend on us, but on the banking system and the timing of the return of funds.
Muhammad Perve | November 6, 2024 20:59 |
SwapEx admin | November 6, 2024 21:01 |
The problem was on your side, that the bank did not accept the payment on your side. Therefore, you need to wait for the return.
Muhammad Perve | November 7, 2024 08:07 |
Now it's been 12 days! This is completely unreasonable, you have received my money, please return it while you deal with your internal problems.
This is not how you treat a customer!
SwapEx admin | November 7, 2024 11:04 |
We will definitely resolve this issue, we need time to resolve this situation.
Muhammad Perve | November 10, 2024 16:05 |
SwapEx admin | November 10, 2024 19:44 |
It turns out that your account is blocked, and you attempted to top it up. From our side, we sent the payment, but your bank, as expected, rejected it due to this reason.
As of now, the refund has not yet been received. We have sent you a video to confirm our information.
We also requested that you contact your bank's support chat. Please, let's continue our communication in the chat for a faster resolution of this issue.
Mikhail S | 45.120.115.* | November 7, 2024 12:00 |
Volodymyr | 37.235.56.* | November 5, 2024 13:53 |
BestChange admin | November 5, 2024 15:55 |
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
SwapEx admin | November 5, 2024 18:06 |
During the AML check of the USDT you sent, high-risk labels (11.16% Enforcement action) were detected. This is why you need to undergo an additional identity verification, after which the assets will be returned. This is a standard KYC procedure in accordance with FATF standards. To combat money laundering and terrorism financing, all exchange points conduct AML checks on transactions from clients. Additionally, you were notified about this before creating your application and confirmed your agreement with a checkbox; without your consent, the application would not have been created.
Volodymyr | November 5, 2024 20:31 |
I am writing to confirm that my wallet and the funds contained within are clean. Additionally, I have completed an AML (Anti-Money Laundering) check, which has verified the legitimacy of my transactions and funds.
BestChange admin | November 6, 2024 10:33 |
Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as Gambling, Sanctions, Enforcement action.
In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.ru/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.
Sincerely, administration of the BestChange exchanger monitor.
Volodymyr | November 6, 2024 12:53 |
Have you verified this transaction yourself? Or how did you understand that she has a high risk? I checked and everything is fine with her.
Volodymyr | November 6, 2024 13:12 |
SwapEx admin | November 6, 2024 13:21 |
Contact our chat and we will provide you with an AML check.
Volodymyr | November 6, 2024 13:28 |
BestChange admin | November 6, 2024 15:20 |
Sincerely, administration of the BestChange exchanger monitor.
Vlad | 146.120.15.* | November 5, 2024 18:03 |
Tia Illy | 31.10.132.* | October 26, 2024 11:25 |
Dmitry | 5.180.138.* | October 25, 2024 10:20 |
Mike | 77.220.50.* | September 27, 2024 19:00 |
Onyinyechi | 102.91.4.* | September 21, 2024 09:40 |
Matteo | 146.70.242.* | September 14, 2024 07:55 |
Farrukh k. | 94.204.37.* | September 5, 2024 11:09 |
Farrukh k. | September 5, 2024 15:49 |
SwapEx admin | September 5, 2024 18:54 |
You have reached out to us before and know that we always adhere to the deadlines for transfers. However, as has happened now, your payment is currently under bank processing. We have already sent a request to the bank and are awaiting their response.
Please understand that this is an internal bank review, and unfortunately, it cannot be bypassed. We have provided you with an estimated timeframe for resolving this situation and hope for your understanding.
Farrukh k. | September 7, 2024 14:59 |
Farrukh k. | September 9, 2024 10:47 |
Farrukh k. | September 12, 2024 14:13 |
Gedam | 176.59.112.* | September 5, 2024 17:32 |
Good job!
Sam | 152.59.72.* | September 3, 2024 13:55 |
59.89 Tether TON USDT
Receive:
61.0339 Perfect Money USD
Status change time: 03.09.2024, 16:52
Status of order: The order is completed.
Dmitrii | 149.143.162.* | September 3, 2024 11:03 |
Irina | 185.167.52.* | September 1, 2024 23:43 |
Petr | 37.99.221.* | August 19, 2024 15:41 |
Zudwa | 31.220.26.* | August 18, 2024 09:16 |
Alina | 178.168.34.* | August 16, 2024 09:21 |
Vitalii | 46.199.228.* | August 8, 2024 09:51 |
BestChange admin | August 8, 2024 15:22 |
Unfortunately, according to the analysis carried out by AML, the cryptocurrency you sent is at High Risk or associated with illegitimate sources https://bc.to/wPxVZO
In this case, additional verification is required according to information security rules, international AML/KYC policy, and exchange service regulations. You agreed to the exchanger's rules when creating the order.
Please follow the exchanger's instructions to resolve the situation. The complaint will be transferred to neutral status with the possibility of further comment.
Kind regards, BestChange administration.
SwapEx admin | August 8, 2024 22:21 |
During the AML check of the USDT you sent, high-risk tags were detected (22.30% and Sanctions). For this reason, you need to undergo an additional identity verification, after which the assets will be returned. This is a standard KYC procedure in accordance with FATF standards. In order to combat money laundering and terrorist financing, all exchange points conduct AML checks on transactions from clients. Furthermore, you were additionally notified of this before creating the application and confirmed your consent by checking a box; without your consent, the application would not have been created.
Vitalii | August 16, 2024 08:35 |
Saravanan | 27.62.135.* | August 7, 2024 17:21 |
Ally | 69.197.135.* | August 6, 2024 12:46 |
Andrii Romaniuk | 45.12.26.* | August 5, 2024 16:19 |
Use it for your health - everything is ok.
Wim | 79.127.227.* | August 1, 2024 07:41 |
Ally | 121.127.46.* | July 31, 2024 15:26 |
Many thanks!
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