OofChanger exchanger

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Dear Usman Ali,

Please be informed that your case has been forwarded to the OofChanger Legal & Compliance Department (OLCD) for further review and investigation.

We kindly request you to contact our Support Team via email for further communication and updates regarding your order.

Thank you for your patience and cooperation.

Best regards,
OofChanger Support Team

Dear teams,
My issue is still not solved and my money is not sent back yet.

Dear Usman Ali,

As previously communicated by our Support Team, you have already been informed that the review and investigation by our Legal & Compliance Department (OLCD) may take 7–10 days to complete.

Your case is currently under review, and the process must be allowed to proceed within the timeframe already communicated to you. We kindly request that you refer to the previous communication from our Support Team and allow the designated period for the investigation to be completed.

Please rest assured that any further updates regarding your case will be communicated through our official Support Team channels.

We appreciate your patience and cooperation.

Best regards,
OofChanger Support Team

Dear Oofchanger,
I am wondering why you or your team need this much time and you are not replying my official emails so here is am requesting Bestchange to BAN your access as you are not professional company as after receiving my funds you didn't send my exchange amount and also not replying my emails..

Dear Usman Ali,

We understand your concerns regarding your pending exchange order and sincerely regret the frustration caused by the delay.

As previously communicated, your case has been forwarded to our Legal & Compliance Department for a detailed review and investigation. The estimated timeframe for this process is 7–10 days, as already advised by our Support Team.

We would like to clarify that your case remains under review, and we are unable to provide a final resolution until the investigation is completed. We kindly request that you allow the communicated timeframe to pass and continue following up through our official support email for any updates.

We understand your concerns regarding communication and assure you that your complaint has been noted. We will provide an update once further information becomes available.

We appreciate your patience and cooperation while the review is ongoing.

Best regards,
OofChanger Support Team

Dear Team,
So kindly keep the claim open until my issue is solved how you can choose option claim solver while case is under review by your team so kindly don't solve claim until you clear my claim thanks for understanding.

Regards.

Dear Team,
Also be informed your legal team and your support team not replying my official emails.

Regards.

Dear Usman Ali,

Thank you for your further comments.

We understand your request to keep the claim open until your issue is fully resolved. Please note that the claim status on BestChange is subject to the platform's procedures, and the final resolution of your case will depend on the outcome of the ongoing investigation.

As previously communicated, your case has been forwarded to our Legal & Compliance Department for review. We have noted your concerns regarding email communication, and we regret any inconvenience caused.

We kindly ask you to continue communicating through our official support channels while the investigation is in progress. We will provide further information as soon as a substantive update becomes available.

We appreciate your patience and understanding.

Best regards,
OofChanger Support Team

Dear Oofchanger,
It is already 7 days passed without any reply from your official email and also I didn't get and exchange amount it seems you are not much professional and it was my mistake I tried to have business with you I don't know why still "BESTCHANGE" didn't block you from here since you and your team took 7 days to solve any issue so here again I am requesting BestChange please block this exchanger since they have low rating and I am sure more people's suffering from them as well also now please don't solve the claim until you really solve it.

Thanks.

Dear Usman Ali,

As confirmed in our official email, our Legal & Compliance Department (OLCD) requested 7–10 days to complete the investigation. The communicated timeframe remains open until 22 October 2026.

We kindly ask you to wait until the stated deadline for an update. Repeated claims before the completion of this timeframe will not expedite the investigation.

Best regards,
OofChanger Support Team

Dear OofChanger Support Team,
I already lodged my complaint on 12 October and have waited quite long enough.
As per your communicated deadline of 22 October 2026, I am waiting until today. I expect to receive my exchange amount or a complete solution by 22 October at the latest. Further delays will not be accepted.
Best regards,
Usman Ali.

Dear Oofchanger,
Your deadline which you mentioned is 22 October is reached so here I am requesting you don't solve the claim now until your team solve my issue note that I didn't get any exchange amount nor any reply from you so solve my claim today.

Regards.

Dear Usman Ali,

Who gave you the authority to dictate when we should resolve or close a claim? You are not in a position to tell us how to handle our own investigation.

Our Legal & Compliance Department (OLCD) clearly communicated that the investigation would take 7–10 days, with the deadline being 22 October 2026. That deadline has not yet expired. You need to stop acting as if you have the right to pressure our team before the officially communicated timeframe has ended.

More importantly, we have serious concerns about your own conduct. Why did you initiate a PayPal refund claim after receiving USDT from us in exchange for your payment? Is this how you conduct your business—receiving the exchange amount and then attempting to recover your original payment as well?

We have also received information that you allegedly requested payments to your PayPal account from our other customers and subsequently obtained refunds for those payments. Meanwhile, you have already received USDT from us. If these reports are accurate, this is extremely concerning and raises serious questions about your intentions and business ethics.

Do not try to pressure us into closing the claim on your terms. Our OLCD investigation is ongoing, and we will proceed according to the findings and the applicable procedures. Repeatedly renewing the claim before the investigation deadline does not change that process.

If you believe your actions are justified, provide a clear explanation of the PayPal refund claims and the USDT you received from us.

We expect this matter to be handled based on facts and evidence, not threats, pressure, or repeated demands.

Regards,
OofChanger Support Team

Dear OofChanger Support Team,
I am writing to firmly refute your false allegations and clarify the facts regarding this transaction:
False Allegations Regarding Payment & USDT:
I have not received any USDT exchange amount from you, nor have I initiated any PayPal refund claims. I simply sent you my payment and have been waiting for my exchange amount in return, which you failed to deliver.
Unnecessary Delay:
The transaction details are straightforward: I sent the payment, and you did not send the agreed exchange back. What exactly has your Legal & Compliance Department (OLCD) been investigating for the past 10 days on such a simple transaction?
Authority & Deadline:
As a customer who paid for a service that was not provided, BestChange authorizes me to open and renew claims to protect my consumer rights. Today, 22 October 2026, is the final day of your officially communicated deadline. I expect a complete solution or my exchange amount by tomorrow.
Proof of Claims:
If you allege that I requested payments from other customers or initiated refunds, provide concrete proof and evidence immediately. Unfounded accusations without evidence are completely unacceptable.
I expect this matter to be resolved based on facts by tomorrow without further delays.
Regards,
Usman Ali.

Hello,

After reviewing all the materials provided by OofChanger, it has been determined that the exchange service currently has no outstanding financial obligations to you.

According to the evidence provided, you received USDT as part of a previous exchange and subsequently initiated a chargeback through PayPal.

Considering these circumstances, your complaint will be changed to neutral status.

If you disagree with this decision and have evidence that contradicts the information provided by the exchange service, please send it to [email protected].

Should any new evidence become available, the case can be reviewed again. The BestChange administration is always ready to assist in resolving disputes.

Sincerely, administration of the BestChange exchanger monitor.

If i ask the support operator he says will delete the account it is not fair wasting my time

You do not need to proceed with the transaction.

If you would like to delete your account, please send an account deletion request to [email protected].

Thank you for your cooperation.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello GURURAJA KANRU,

We would like to clarify the matter for the record.

You approached OofChanger with the intention of conducting a relatively large-value exchange. For transactions of this nature, applicable KYC, AML, risk-control and source-of-funds verification requirements may apply before the transaction can be processed.

These requirements are not intended to unnecessarily delay or inconvenience any customer. They are part of our security and compliance procedures for protecting both the customer and OofChanger from potentially unauthorized, fraudulent or high-risk transactions.

During the communication, you raised questions regarding the security, handling and potential use of your selfie, identity documents and other personal information, including concerns relating to AI. Since questions concerning personal-data handling, security and compliance may require information from the appropriate authority within our organization, you were advised to contact our official support channel. A live-chat operator may not always have authorization or sufficient information to provide a definitive answer on such matters. Referring a customer to the appropriate support channel should therefore not be interpreted as refusing to provide information.

We also clarify that no customer is required to proceed with a transaction if they are not comfortable with the applicable verification requirements. Likewise, if a customer wishes to discontinue using the service, they may contact our official support channel regarding account closure.

Regarding verification, the requirements may vary depending on the selected exchange method, transaction amount and risk assessment. For example:

UPI Direct INR may require email verification, document verification and profile information.

UPI Express INR may additionally require a bank statement.

UPI Instant INR may require Video KYC.

For a higher-value or higher-risk transaction, additional verification may be required irrespective of the selected method.

The purpose of reviewing a bank statement or payment account is to conduct appropriate source-of-funds and transaction-risk checks. Where necessary, we may need to establish whether the funds originate from the customer's own legitimate account and whether the payment account being used corresponds with the information provided during verification.

In relation to your question about completing verification after placing an order: for certain payment methods and transaction types, verification is required before the transaction can be completed. Customers intending to conduct a substantial transaction are therefore expected to review and complete the applicable verification requirements before proceeding.

We also encourage customers who are using a service for the first time to understand the verification process and, where appropriate, become familiar with the process through a smaller transaction before proceeding with a substantially larger transaction. This is a general risk-management consideration and does not remove or replace any mandatory verification requirement.

We further clarify that OofChanger does not make assumptions about a customer's personal intentions. Where a transaction requires additional verification, our responsibility is to follow the applicable security and compliance procedures rather than make a judgment about the customer.

If you require clarification regarding any specific document, verification requirement, personal-data handling matter, or security procedure, please contact our official support channel so that the appropriate team can provide the relevant information.

Public comments are not an appropriate substitute for the formal verification and support process. We therefore encourage all customers to obtain clarification directly from the appropriate OofChanger support team before proceeding with a transaction.

Our position is straightforward: where the applicable security and compliance requirements are successfully satisfied, the transaction may proceed subject to our policies and risk controls. If a customer does not wish to satisfy those requirements, they are free not to proceed with the transaction.

Thank you for your cooperation.

OofChanger Security & Compliance Team
https://oofchanger.com/

Hello OofChanger admin (No Name like me or why you mentioned my name as a Bold )

Thank you for your detailed response. However, your explanation does not fully address the specific concerns I raised. You have provided a lengthy explanation regarding security and compliance, but I would appreciate clear answers to the following points:

HERE every one knows that Bestchange means best for the exchaange with no fraud activities and need submit kyc but you need to explain again

Response time and 24/7 support
You state that your service/support is available 24/7. If that is the case, why did I receive a response approximately five hours after I posted my comment? Why was my concern not addressed earlier, particularly when it involved the security and handling of my personal documents?

Operator vs. official support team
You state that the operator who communicated with me may not have sufficient authority or information to answer questions regarding data security and compliance. Does this mean that the live-chat operator and the official support team are separate departments?

The operator was authorized to request and collect my verification documents, so I believe the same operator should at least be able to explain where those documents are stored, how they are protected, who has access to them, and whether they are processed manually or through a third-party KYC system.

Documents requested before placing an order
Before I even started or placed an exchange order, I was asked to provide significant amounts of sensitive personal information, including:

My passport

My passport together with a selfie

My national ID, front and back

My bank statement

This is the main reason I became concerned. These documents were requested before I had actually started the transaction.

Security, privacy and potential future risks
My concern is not simply about completing KYC. My concern is about what happens to these highly sensitive documents after I submit them.

My passport, national ID, selfie, photographs, videos and bank statement contain extremely sensitive personal information. In particular, with the increasing use of AI-based technologies, I would like to know whether my photographs, videos or identity documents could in any way be used for AI processing, facial recognition, automated verification, training, profiling or any other purpose unrelated to completing my transaction.

Could you please clearly explain how these documents are protected and whether they are retained, processed by third parties, or used for any purpose other than verification and compliance?

Why was I repeatedly referred to support?
I raised these exact security and privacy questions with the operator who was communicating with me. However, instead of answering them, I was repeatedly told to contact support.

This is confusing because the operator was the person who requested and collected my documents in the first place. If the operator is not authorized to answer questions about the documents being collected, then who is responsible for providing customers with clear information about how those documents are handled?

KYC software and security of document processing
Do you use a dedicated KYC/identity-verification provider or software to process customer documents?

If so, please identify the type of verification system or provider involved and explain how customer documents are securely transmitted and processed.

If documents are reviewed manually by your staff, please explain how manual access is controlled and how you ensure that sensitive documents such as passports, national IDs, selfies, videos and bank statements are protected from unauthorized access.

Most importantly — can you still process my exchange?
Now that all of this has happened, I would like a direct answer:

Are you willing and able to complete the exchange with me?

If NO: Please clearly explain why the exchange cannot be completed and what will happen to all the documents and personal information I have already submitted.

If YES: Please provide the exact procedure I should follow from this point. Should I place an order through the exchange platform first, or is there any additional verification that must be completed before placing the order?

I am not refusing reasonable KYC or AML requirements. My concern is specifically about why so many sensitive documents were requested before an order was even placed, how those documents are handled, who has access to them, and whether my personal information is secure.

I would therefore appreciate clear, specific answers to the above questions rather than another general explanation of KYC/AML requirements.

Once these concerns are clarified, I can decide whether I am comfortable proceeding with the exchange.

Thank you.

Hello GURURAJA KANRU,

Thank you for your message.

We understand your concerns. If you are not comfortable proceeding with the verification requirements, you may choose not to proceed with the transaction.

If you wish to close your OofChanger account and request deletion of your account information, please contact our official support team at [email protected] and submit your account-deletion request.

Our support team will review and process your request in accordance with the applicable policies and legal requirements.

Thank you for your cooperation.

OofChanger Security & Compliance Team
https://oofchanger.com/

So finally is our documents are safe and what procedures you take like kyc software or other safety procedures examples i just need that only no Exact Answers from you.

Hello Vijay,

Thank you for raising your concerns regarding the security and handling of your personal documents. We would like to clarify our procedures for your understanding and for the benefit of other customers reading this discussion.

1. Document Verification: All customer verification documents are reviewed by OofChanger’s own Security Department. We do not use third-party KYC software or AI tools to perform document verification. The purpose of our KYC and AML procedures is to verify customer identity and account information and to help protect against unauthorized or potentially fraudulent transactions.

2. Document Storage and Access Security: OofChanger operates its website using a hosted server infrastructure. Access to submitted verification documents is restricted through our system. An additional security verification is required when attempting to preview protected documents, and our system implements controls designed to prevent unauthorized access to protected files.

3. Use of Personal Documents: The documents requested from customers are intended for identity verification, account-information checks, and applicable security and compliance procedures. They are not requested for unrelated purposes.

4. Document Accessibility and Deletion: Once verification is completed, the submitted documents are no longer accessible through the normal document-preview process. Following account deletion, document deletion is handled according to our system's procedures. Where applicable laws or regulatory obligations require certain information to be retained, the matter must be handled in accordance with those requirements.

5. Legal and Compliance Matters: If any specific issue arises concerning document retention, deletion, or applicable legal obligations, OofChanger’s Legal & Compliance Department can review the matter and provide the appropriate guidance.

We understand that customers should be able to make informed decisions before submitting sensitive personal information. Our verification and access-control procedures are intended to protect customer information while meeting the security and compliance requirements applicable to our service.

We hope this directly addresses your questions and provides greater clarity to everyone reviewing this discussion.

Sincerely,
OofChanger Security & Compliance Team
https://oofchanger.com/

Hello Usman,

Thank you for taking the time to share your feedback.

We're delighted to hear that your first experience with OofChanger Exchanger was a positive one and that your transaction was completed smoothly. Your trust and satisfaction mean a great deal to us.

At OofChanger Exchanger, we are committed to providing secure, fast, and reliable exchange services for every customer.

We truly appreciate your support and look forward to serving you again in the future.

Best regards
– Team OofChanger

Hello Shantana,

Thank you for taking the time to share your feedback.

We're delighted to hear that your first experience with OofChanger Exchanger was a positive one and that your transaction was completed smoothly. Your trust and satisfaction mean a great deal to us.

At OofChanger Exchanger, we are committed to providing secure, fast, and reliable exchange services for every customer.

We truly appreciate your support and look forward to serving you again in the future.

Best regards
– Team OofChanger

Hello Avay,

Thank you for taking the time to share your feedback.

We're delighted to hear that your first experience with OofChanger Exchanger was a positive one and that your transaction was completed smoothly. Your trust and satisfaction mean a great deal to us.

At OofChanger Exchanger, we are committed to providing secure, fast, and reliable exchange services for every customer.

We truly appreciate your support and look forward to serving you again in the future.

Best regards
– Team OofChanger

Hello Kalyan Purkait,

Thank you for taking the time to share your feedback.

We're delighted to hear that your first experience with OofChanger Exchanger was a positive one and that your transaction was completed smoothly. Your trust and satisfaction mean a great deal to us.

At OofChanger Exchanger, we are committed to providing secure, fast, and reliable exchange services for every customer.

We truly appreciate your support and look forward to serving you again in the future.

Best regards
– Team OofChanger

Hello Bikash Mahato,

Thank you for taking the time to share your feedback.

We're delighted to hear that your first experience with OofChanger Exchanger was a positive one and that your transaction was completed smoothly. Your trust and satisfaction mean a great deal to us.

At OofChanger Exchanger, we are committed to providing secure, fast, and reliable exchange services for every customer.

We truly appreciate your support and look forward to serving you again in the future.

Best regards
– Team OofChanger

Hello Sanat Sarkar,

Thank you for taking the time to share your feedback.

We're delighted to hear that your first experience with OofChanger Exchanger was a positive one and that your transaction was completed smoothly. Your trust and satisfaction mean a great deal to us.

At OofChanger Exchanger, we are committed to providing secure, fast, and reliable exchange services for every customer.

We truly appreciate your support and look forward to serving you again in the future.

Best regards
– Team OofChanger

Hello Monotosh Mondal,

Thank you for taking the time to share your feedback.

We're delighted to hear that your first experience with OofChanger Exchanger was a positive one and that your transaction was completed smoothly. Your trust and satisfaction mean a great deal to us.

At OofChanger Exchanger, we are committed to providing secure, fast, and reliable exchange services for every customer.

We truly appreciate your support and look forward to serving you again in the future.

Best regards
– Team OofChanger

Hello,

The administration of the exchange service has informed us that your exchange has been successfully completed.

Please confirm that you have received the funds.

Kind regards, BestChange administration.

Hello Md. Sohan Ali,

Thank you for sharing your feedback.

We would like to clarify that your order was successfully completed on 03-09-2026, as confirmed by our system and the exchange status.

For any exchange-related concern, we kindly request customers to first contact our Support Team and allow 24–48 hours (T+2 days) for the issue to be reviewed and resolved. In some cases, response or processing times may be affected by time-zone differences or the operating hours of the relevant payment system.

If an issue remains unresolved after the applicable timeframe, customers are always welcome to contact BestChange for further assistance.

We value transparency and encourage all customers to contact our Support Team first so that we have the opportunity to investigate and resolve any concerns promptly.

Thank you for your understanding.

— Team OofChanger

Hello Monika,

Thank you so much for your kind words and recommendation! We truly appreciate your trust and support. We look forward to serving you again. ?

— Team OofChanger

Hello Khaled,

Thank you for taking the time to share your feedback.

We're delighted to hear that your first experience with OofChanger Exchanger was a positive one and that your transaction was completed smoothly. Your trust and satisfaction mean a great deal to us.

At OofChanger Exchanger, we are committed to providing secure, fast, and reliable exchange services for every customer.

We truly appreciate your support and look forward to serving you again in the future.

Best regards
– Team OofChanger

Hello Julien,

Thank you for taking the time to share your feedback.

We're delighted to hear that your first experience with OofChanger Exchanger was a positive one and that your transaction was completed smoothly. Your trust and satisfaction mean a great deal to us.

At OofChanger Exchanger, we are committed to providing secure, fast, and reliable exchange services for every customer.

We truly appreciate your support and look forward to serving you again in the future.

Best regards
– Team OofChanger

Hello Pascal Kahuko,

Thank you for taking the time to share your feedback.

We're delighted to hear that your first experience with OofChanger Exchanger was a positive one and that your transaction was completed smoothly. Your trust and satisfaction mean a great deal to us.

At OofChanger Exchanger, we are committed to providing secure, fast, and reliable exchange services for every customer.

We truly appreciate your support and look forward to serving you again in the future.

Best regards
– Team OofChanger

Hello Dear OofChanger Customer,

We completely understand your frustration, and we sincerely apologize for the inconvenience this situation has caused.

However, we noticed that your OofChanger profile was updated only after a significant delay, and communication through WhatsApp was interrupted. Therefore, this situation is not the result of an issue on the OofChanger team's side.

It appears there may have been some misunderstanding regarding the process. We kindly recommend that you contact our Support Center so that we can review your case and help resolve the issue as quickly as possible.

Best regards,
Team OofChanger

Hello Dear OofChanger Customer,

We completely understand your frustration, and we sincerely apologize for the inconvenience this situation has caused.

Unfortunately, Payeer has permanently shut down their website, which has caused significant delays in processing transactions. As a result, we are unable to track or confirm the status of your transfer or process any funds through their platform, as it is no longer operational.

We recommend reaching out to Payeer’s support team for any possible assistance, but please keep in mind that due to the closure, it may be challenging to receive a response or resolution.

We truly regret that this situation is out of our hands and appreciate your patience as we navigate this issue. If you need further assistance or have any questions, please feel free to reach out.

Best regards,
Team OofChanger

Hello Bilal Bouta,

Thank you so much for your valuable feedback!
We’re glad to hear that you found our exchange service convenient and that the transaction was completed successfully.

We are always committed to providing smooth, secure, and fast exchanges.
Looking forward to serving you again in the future!

– Team OofChanger

Hello Dear Customer,

Thank you so much for your valuable feedback!
We’re glad to hear that you found our exchange service convenient and that the transaction was completed successfully.

We are always committed to providing smooth, secure, and fast exchanges.
Looking forward to serving you again in the future!

– Team OofChanger ?