AlfaBit exchanger

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Stanislav.
Your request has been successfully paid. We apologize for the delay—we're always working to improve our service.

We look forward to our continued collaboration! For any questions, please contact us via support chat or email us at [email protected]

The funds were finally received, but only after a significant delay and opening an official claim here. I am cancelling the financial claim since the transaction is complete, but I want this review to remain as a record of the poor automated service and the long wait for technical support.

Stanislav, The service has fulfilled its obligations in full. We apologize for the long wait.

Issue resolved, USDT received. Closing the claim.

Stanislav, We ask you not to renew your claims, as the application has been paid.

While Bestchange gives info
Alfabit: 1 SOL = 83.45 USDT TON
I thought that 10 USDT Ton will give me = 0.1198 SOL
But actually AlfaBit sent me only 0.1076SOL and this is extremely another price. In this case
1 SOL = 92.93 USDT Ton.
So, please, be more precise publishing exchange rates. Include fees to a price. Or at least add such info that there are extremely high fees: 0.8 usdt for withdrawal Solana on solana blockchain! Awaful!

Hello Golden,
We warn in advance that our service does not have direct exchange (the corresponding mark is in place). For an exchange in the "coin-coin" direction, auto-registration in our AlfaBit wallet is required. The withdrawal fee from the internal wallet to any external address is a separate operation, the tariffs of which we inform in advance in your personal account. All financial obligations by our service have been fulfilled.
If you have any further questions, please contact support on the website or by email: [email protected]

Hello Eduard,
Our service does not offer direct exchange between external wallets. We operate as a wallet service with a built-in exchange. This is indicated on BestChange by the special label: "Wallet service with built-in exchange. Direct exchange is not available."

Therefore, to complete any transaction, registration and the use of our internal wallet are required. This is the standard and mandatory operating procedure for our service, not an arbitrary requirement. All terms and conditions are specified in advance.

HelloHello, dear customer.

We would like to inform you in advance that our service does not offer direct exchange (there is a corresponding label on the monitoring platform when selecting the direction). To exchange in the “coin-coin” direction, you need to register with our Alfabit wallet. The commission for withdrawing from an internal wallet to any external address is a separate operation, and we will inform you of the rates in advance in your personal account. All financial obligations have been fulfilled by our service.

If you have any questions, please contact our support chat on the website or email us at: [email protected]

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

By the feedbacks you can see same cases, when right after person make trade, rate become good again. I wait for solution
1) full moneyback
2) give me my money with rate shown on bestchange.

When you click through to the BestChange website, this exchanger redirects you to a page with an internal wallet. Without any notice, they force you to make an exchange through their internal wallet, all the while showing a good rate. But at the time of the exchange, they charge you a "commission." This was not stated anywhere, and what right do you have to redirect me to an internal wallet? I don't want to use it. You forced me to do it yourself. Then you should also show the BestChange rate with the commission you charge, since you're the one forcing the user to use the "internal wallet."

Dear client,

Following a review of your transaction No. 44115 for exchanging USDC to USDT, we have determined that the difference between the advertised rate of 1 USDC = 0.9996 USDT and the actual result (1 USDC = 0.9976 USDT) is due to the application of the standard trading fee.

According to our publicly available fee schedule (Tier 1), the order fee is 0.2%. This fee was applied to your transaction:

Advertised rate: 1 USDC = 0.9996 USDT

Rate including the 0.2% fee: 0.9996 * (1 - 0.002) = 0.9976008 USDT ? 0.9976 USDT (which matches your result).

It is important to note that you did not contact us through the BestChange monitoring service. The fee is an integral part of the trading operation, and information about it is available to all users before confirming the deal. You can review the current fee structure in detail on our official website: https://alfabit.org/ru/user/fee/spot.

All our financial obligations for this transaction have been fulfilled. The funds were exchanged correctly and in accordance with the service rules.

The exchange was completed with a specially created internal wallet. I was registered on your website because when i first made the exchange, i was also forced to register on your website. Just like today, i was forced to log in to my profile. Once again, this exchanger forces you to log in to your profile so they can later claim you've logged in and the commission was debited according to the rules. Once again, the exchanger first forces you to register, then when you return and use email, they force you to log in to debit the commission. There is no option without a profile. In this case, you are required to indicate the best exchange rate with a commission.

Aibulat, Our service does not support direct exchange between external wallets. We are a wallet service with a built-in exchange, which is indicated on BestChange with the special label: "Wallet service with built-in exchange. No direct exchange available."

This is why registration and use of an internal wallet are required to perform any transaction. This is a standard and mandatory procedure for using our service, not an arbitrary requirement. All terms are specified in advance.

Https://imgur.com/a/ExwAy2O

Where is even one mention of a commission after registration on the exchange page? I have to read all your rules to find out the rate listed on BestChange is non-existent? Great, excellent scam, I hope you're happy with the $20 you stole.

The issue hasn't been resolved. I'm still demanding a refund and an explanation for why this exchanger is listing a rate at which no one can exchange money. And why is there absolutely no mention of hidden fees anywhere on the exchange page.

Claim isnt solved.

1) The exchanger forces registration and hides its fees; there's absolutely no mention of the fee anywhere on the exchange page.
2) The exchanger deliberately displays a false rate on its website to stay top-ranked, even though no one will be able to exchange money at the rate listed on the website.

This exchanger insists that once you've registered on the site, you're obligated to know about the commission. However, nowhere on the exchange page is there any indication that there is a commission. The exchanger forces you to read ALL the terms and conditions to learn about the commission. Meanwhile, it lists a completely non-existent BestChange rate, which is how it stays at the top. So, after clicking the BestChange link, you can't find out anything about the commission, and you only learn about it after the exchange.

Dear client,

Information on BestChange: Our service on BestChange is clearly labeled: "Wallet service with built-in exchange. No direct exchange available." This means that the displayed rate applies specifically to operations within our wallet service after registration. The rate is not hidden or false — it reflects the asset's cost when exchanging within our service.

Exchange procedure: To perform an exchange at this rate, registration of an internal wallet is required, which is a mandatory condition stated on BestChange. After creating an operation and before confirming it, the interface always displays the final amount to be received, including all fees. This is a standard process that complies with the service rules.

Refund: Your transaction has been fully completed under the terms presented to and confirmed by you. Refunds after a transaction has been executed are not provided for by the service rules.

All terms of service, including fees, are publicly available. Your claim is unfounded.

Claim isnt solved.

1) The exchanger forces registration and hides its fees; there's absolutely no mention of the fee anywhere on the exchange page.
2) The exchanger deliberately displays a false rate on its website to stay top-ranked, even though no one will be able to exchange money at the rate listed on the website.

Again
NOWHERE on trade page said anythign about comission, just look at their answer.
they have fake rate on bestchange, nobody cant excahnge money at this rate.

Https://imgur.com/a/ExwAy2O

Show me please, and explain why on ecahnge page nowhere said anything about comissions? And why your rate is not real shown on bestcahnge. if you have Hidden comissions, please correct your rate on bestchange website.

The thing is, you're required to indicate the commission on the exchange page. I don't see any links to these rates on the exchange page, nor any mention of them. I hope you're satisfied with my review, and I'll also continue to pursue this fraudulent activity with the administration.

Your hidden commissions violate the site's rules. If commissions are specified in your rules, you're required to reflect them in the exchange rate you list on BestChange. You're not doing this, which is essentially a violation of the rules and pure fraud. The exchange rate is listed as one, and there's no mention of the commission on the exchange page. Ultimately, you're simply deceiving people by misleading them.

They will send you link with fees. But this link isnt exist on exchange page. So rate shown on bestchange is FAKE and scam. All this made to get best rate, but you will never exchange money with that rate.

Your claim has been reviewed again. All information about how our service operates was provided to you in advance and in full.

Regarding the rate on BestChange: Our service on BestChange is clearly labeled: "Wallet service with built-in exchange. No direct exchange available." The displayed rate is real and applies to operations within our service after creating an internal wallet. It complies with the monitoring site's rules and is not false.

Regarding the exchange procedure: To use our service, registration of an internal wallet is mandatory — this is the main condition, which is explicitly stated on BestChange. This is not a hidden requirement but our standard business model. We note that your account was created on 11/13/2025, and prior to this transaction, you had already experienced successful deposits and exchanges, which confirms your understanding of the platform's rules.

Regarding fees: The final amount to be received, including all fees, is always displayed to the user before confirming the transaction in the exchange creation interface. The fee schedule is also publicly available on our website.

Your transaction was fully completed under the conditions stated above. A refund after the deal has been executed is not provided for.

This claim is unfounded and is considered resolved from our side.

Claim isnt solved.
Your rate is fake. Any user who will open your website never cant get rate shown on bestchange.
No information about comission on exhcnage page.
I didnt created account, it was created when i made 1 exchange on your website. And looks i was scammed for 0.2% as well.

Why don't you then list a 2:1 BestChange rate, and specify in the hidden rules that the commission will be 100.02%. Then your rate will be the best. Let's also have all the exchangers start listing a 3:1 or 4:1 rate, but in their hidden rules they will state that the commission will be 300, 400%.

Aibulat, Please stop discrediting the exchange service. These rules are not hidden; please read the fees section on the website - https://alfabit.org/ru/user/fee/spot.

Fees are hidden. Show me this link or any mention of a fee on the exchange page.

Aibulat, We previously sent you a link that will show you the fees. The phrase "Hidden fees" discredits the exchange service, as the page is actually publicly accessible.

Claim isnt solved.
Your rate is fake. Any user who will open your website never cant get rate shown on bestchange.
No information about comission on exhcnage page.
I didnt created account, it was created when i made 1 exchange on your website. And looks i was scammed for 0.2% as well.

You ignore everything, stop closing not solved claim. Fees are hidden, because nowhere on exchange page i cant find this "not hidden" fees. Nowhere on exchange page i cant find ANYTHING that will tell me fees will be applied to my exchange. That means your rate on website is not real and fees are hidden.

Your claim has been reviewed again. All statements about a "fake" rate or "hidden" fees are incorrect and based on a misunderstanding of how our service operates.

Real exchange rate: The rate displayed on BestChange is real. The service page includes the label: "Wallet service with built-in exchange. No direct exchange available." This means that to obtain this rate, registration of an internal wallet is required. You created your account on 11/13/2025 and have successfully conducted transactions, which proves your understanding of this rule.

Fees are not hidden: The final amount to be received, including all fees, is always displayed before the transaction is confirmed. This is standard financial practice. Comparing this to a hypothetical 100% fee is incorrect and inappropriate.

Your transaction was standard: You conducted the exchange according to the rules, which were known to you from your previous experience using our service. The deal was executed correctly.

This claim is unfounded. Consideration of this matter from our side is now closed.

You ignore everything, stop closing not solved claim. Fees are hidden, because nowhere on exchange page i cant find this "not hidden" fees. Nowhere on exchange page i cant find ANYTHING that will tell me fees will be applied to my exchange. That means your rate on website is not real and fees are hidden.

As i shown on screenshot, nowhere shown anything about fees.
Https://imgur.com/a/ExwAy2O

Show me please, and explain why on ecahnge page nowhere said anything about comissions? And why your rate is not real shown on bestcahnge. if you have Hidden comissions, please correct your rate on bestchange website.

Exchanger have fake rate on Bestchange.
Exchanger have hidden fees that not shown or explained on exhcnage page. Stop close unsolved claim.

Aibulat, Please read the information (message) above.

Please read my comment above.

Aibulat,
We are not required to duplicate commissions on the Exchange page, but we have a publicly available commission page. It is your essential duty to familiarize yourself with the rules and commissions of the service before using the service.

Can please BestChange Administration explain me why this exchanger have rate, that is It's unavailable to any users. And why does this exchanger have fees that are NOT visible ANYWHERE on the exchange page? Not during registration or afterwards. I provided screenshots, and I can also provide a video where I create a new account and show that there is NOT A SINGLE mention of a fee or link they send as proof.

This exchanger offers a fake exchange rate, excluding the fee that applies to all users.

Aibulat,
Please contact the monitoring administration with explanations not as part of the reviews, but directly by email. And we remind you that you are not a client who switched from monitoring Bestchange.

One more scam, bestchange administration can easy prove that i come today to youir website with bestchange link. Stop closing my claim.

Just look how this scam exchanger trying to manipulate with facts.

https://imgur.com/a/8YQUuAu.

Aibulat,
You have created your account using yandex.mail [email protected] 11/13/2025, 02:11 (UTC+3). If you think that the services should be provided to you for free, but please write about it. Otherwise, your position is not sincerely clear. At the same time, you have made more than one exchange and conducted more than one transaction with us.

My account was created before, from bestchange redirect. Today i was logged back to my account, becasue you did that, i did that from bestchange website. I didnt use any Yandex email. You didnt provide any services, and you took from my hidden fees, they was never shown to me before exahnge. They are not shown on exhange page. Stop closing my claim.

Aibulat, your baseless accusations of "hidden" fees and a "fake" rate have been repeatedly refuted by facts: your account history, our service rules, and BestChange's policy.
On BestChange, our service has the label: "Wallet service with built-in exchange. No direct exchange available." This means that the displayed rate applies to operations after registration in the system.

As i shown on screenshot, nowhere shown anything about fees.
Https://imgur.com/a/ExwAy2O

Show me please, and explain why on ecahnge page nowhere said anything about comissions? And why your rate is not real shown on bestcahnge. if you have Hidden comissions, please correct your rate on bestchange website.

Exchanger have fake rate on Bestchange.
Exchanger have hidden fees that not shown or explained on exhcnage page. Stop close unsolved claim.

Aibulat,
We are not obligated to duplicate the full fee schedule on the exchange creation page. The final amount to be received, displayed to you before confirmation, already includes all fees and is the final rate. Reviewing the service's rules and fees is your responsibility before using it. The complete fee schedule is publicly available on our website: https://alfabit.org/ru/user/fee/spot.
On BestChange, our service has the label: "Wallet service with built-in exchange. No direct exchange available." The displayed rate applies to operations within this service after registration. You accepted this rule when creating your account.
Your subsequent, identical messages that ignore the provided facts and links will add nothing new to this dispute.

As i shown on screenshot, nowhere shown anything about fees.
Https://imgur.com/a/ExwAy2O

Show me please, and explain why on ecahnge page nowhere said anything about comissions? And why your rate is not real shown on bestcahnge. if you have Hidden comissions, please correct your rate on bestchange website.

Exchanger have fake rate on Bestchange.
Exchanger have hidden fees that not shown or explained on exhcnage page. Stop close unsolved claim.

Nowhere on registration or exchange page isnt said antyhing about comission.

"The final amount to be received, displayed to you before confirmation, already includes all fees and is the final rate"

Total fake, this isnt true, it doesnt show anything from that, after you "top-up" your "wallet", exhcange goes automatically, and show not real rate. Only after excahnge you see another rate, BUT again NO even one word about comission. This exchanger must be banned from website for all this fake information, fake rates.

The detailed fee schedule is publicly available on our website: https://alfabit.org/ru/user/fee/spot.

The rate on BestChange is real. It is specified for our service, which operates on an internal wallet model, as clearly stated in the description on BestChange: "Wallet service with built-in exchange. No direct exchange available."

Further correspondence on this matter is pointless. Your transaction was completed under terms that were known to you and established in advance.

"The final amount to be received, displayed to you before confirmation, already includes all fees and is the final rate"

Total fake, this isnt true, it doesnt show anything from that, after you "top-up" your "wallet", exhcange goes automatically, and show not real rate. Only after excahnge you see another rate, BUT again NO even one word about comission. This exchanger must be banned from website for all this fake information, fake rates.

Aibulat, The link to the fees was provided to you: The full service tariff plan is publicly available on the page https://alfabit.org/ru/user/fee/spot. This is the exhaustive source of information on all applicable fees.

User's responsibility: Reviewing the service rules and tariffs before using it is your responsibility as a user.

Terms on BestChange: Our rate on BestChange is specified for a service operating on an internal wallet model, as clearly stated in the description: "Wallet service with built-in exchange. No direct exchange available." The final exchange amount, including all fees, is displayed before the transaction is confirmed.

Your repetitive statements, which ignore the provided facts and links, add nothing new. This claim has been fully considered.