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BobrExchange exchanger
Go to the BobrExchange site
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| Status: | active | BobrExchange reviews: | 03679 | |
| Exchange rates: | 2828 | Volet TS: | — | |
| Reserve: | $166 433 562 | Perfect Money TS: | — | |
| Age: | 1 year 1 month | WebMoney BL: | — | |
| On BestChange: | 1 year | MyWOT rating: | 3.0 | |
| Country: |  |
Russia | Forums: | — |
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When creating a financial claim, please make sure that the exchange regulations specified on the website BobrExchange have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:
Be sure to indicate the exchange order number. It will help the BobrExchange administrator resolve the problem more quickly. If you didn't like the BobrExchange's service and want to write about it, use the Comment review type. |
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Add a comment:
| Anatoly |  |
181.26.43.* | September 14, 2025 20:42 |
Good exchange platform. I recommend) Especially, I enjoy the rate. It's very good)
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| George |  |
31.4.230.* | September 7, 2025 13:17 |
There was a small problem, but the exchange team came to the rescue and made everything work.
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| Vitalii |  |
49.237.177.* | September 5, 2025 13:51 |
FAST and good.
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| Vladyslav |  |
83.31.214.* | September 4, 2025 16:21 |
Very fast, very good and very polite support. Best experience in exchange I ever had. Generally withdraw to my bank took around few hours but this guys made it in 20 minutes from recieving crypto to withdrawal. 100 of a 10.
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| Mir |  |
123.19.128.* | August 31, 2025 19:46 |
RUB -> KZT. Perfect exchange.
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| Vitalii | |
171.6.238.* | August 28, 2025 07:33 |
Everything Very good.
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| Eugene |  |
142.91.98.* | August 23, 2025 09:26 |
Exchanged USDT to Alipay. Very professional and fast. One of the most reliable around.
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| Matteo |  |
92.62.123.* | August 20, 2025 11:08 |
*** This currency exchange office transfers dirty money obtained from fraud to customer accounts. ***
On August 16, I withdrew money from my THB account using this currency exchange office. Four days have passed, and today, all my bank accounts have been blocked. I spoke with the bank and saw that the money sent by Bobr Exchange was blocked. There are similar complaints about this currency exchange office. This place sends its customers dirty money obtained through fraud. I request that Bestchange management take this matter seriously. What will happen now? How will the block be lifted? The currency exchange office was slow to respond, and I even think they didn't care about the problem. Please help.
On August 16, I withdrew money from my THB account using this currency exchange office. Four days have passed, and today, all my bank accounts have been blocked. I spoke with the bank and saw that the money sent by Bobr Exchange was blocked. There are similar complaints about this currency exchange office. This place sends its customers dirty money obtained through fraud. I request that Bestchange management take this matter seriously. What will happen now? How will the block be lifted? The currency exchange office was slow to respond, and I even think they didn't care about the problem. Please help.
| BestChange admin | August 20, 2025 11:14 |
Hello,
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| Matteo | August 20, 2025 11:25 |
I have read almost all of the complaints about this currency exchange office, and there are many similar cases. This is not the first time. Bobr Exchange appears to be laundering money for criminal organizations. And what can they do now? Pay the lawyer's fees? They will never do that. The case has entered a completely uncertain phase. The average cost of legal services in Thailand is between USD 100 and USD 200. Will I have to pay these costs because of the crime committed by Bobr Exchange?
| BobrExchange admin | August 21, 2025 13:34 |
Dear Matteo,
Thank you for your message.
We would like to clarify the following:
1. The funds were sent to the details you provided in full and on time.
2. According to our information, there are no arrests or blocks on our side.
3. Almost immediately after the funds were credited to your account, they were transferred further. This suggests that the payment was intended for a third party.
You have not provided any documents or official confirmation from the bank regarding the alleged blocking, nor have you disclosed the final recipient of the transfer.
In order to review your case objectively, we kindly ask you to provide official documents from your bank confirming any blocking or arrest of funds. Without such evidence, we cannot establish that the issue is related to our exchange service.
Please note that based on the information available, it is very likely that a third party may be misleading you.
We are ready to look into your case further once we receive the necessary supporting documents.
Best regards,
BobrExchange
Thank you for your message.
We would like to clarify the following:
1. The funds were sent to the details you provided in full and on time.
2. According to our information, there are no arrests or blocks on our side.
3. Almost immediately after the funds were credited to your account, they were transferred further. This suggests that the payment was intended for a third party.
You have not provided any documents or official confirmation from the bank regarding the alleged blocking, nor have you disclosed the final recipient of the transfer.
In order to review your case objectively, we kindly ask you to provide official documents from your bank confirming any blocking or arrest of funds. Without such evidence, we cannot establish that the issue is related to our exchange service.
Please note that based on the information available, it is very likely that a third party may be misleading you.
We are ready to look into your case further once we receive the necessary supporting documents.
Best regards,
BobrExchange
Claim solved
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| Daria | |
164.68.127.* | August 16, 2025 11:05 |
Very helpful support, service in a hight level, fast transaction, recommend.
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| Ilya |  |
94.158.191.* | August 13, 2025 13:21 |
Exchanged USDT for rubles via a T-Bank ATM.
No complaints, the request was fulfilled.
If you are in a hurry, this may not be the option for you. The funds were credited to my card within 40-50 minutes after the cryptocurrency transfer.
No complaints, the request was fulfilled.
If you are in a hurry, this may not be the option for you. The funds were credited to my card within 40-50 minutes after the cryptocurrency transfer.
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| Aleksei |  |
78.184.103.* | August 6, 2025 20:46 |
Changed 50k rub to try. fast and good.
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| Michael |  |
45.80.184.* | July 25, 2025 10:48 |
I just exchange 2000 USDT to Thai bank. Quick and honest service!
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| Sam | |
185.215.52.* | July 17, 2025 13:26 |
Great! fast and accurate!
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| Sergey | |
89.151.31.* | July 9, 2025 15:36 |
Great exchange service. I exchanged USDT to BLIK and USDT to Wise. Everything arrived within 40–60 minutes. Support responds within 1–2 minutes.
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| User |  |
178.148.43.* | July 8, 2025 08:26 |
Everything was good!
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| Irina |  |
93.38.25.* | July 7, 2025 13:41 |
Great service, extremely fast!
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| Daria | |
223.204.218.* | June 27, 2025 05:42 |
Excellent support, Fast transaction. recommend.
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| Michael | |
171.4.222.* | June 21, 2025 09:08 |
Very good service — just exchange USDT to Thai Bank.
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| Oleg |  |
62.228.170.* | June 15, 2025 20:44 |
Good service, fast and professional.
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| Artur |  |
142.167.14.* | June 14, 2025 13:54 |
Just exchanged 1390$, fast service and amazing support.
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| Michael | |
171.4.219.* | June 14, 2025 13:30 |
Just exchange 5000,- USDT to thai bank. quik and honest service.
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| Anton Kiuznetsov | |
82.102.100.* | June 10, 2025 17:40 |
According to the information available, the exchanger has no financial obligations to this user
***
Want a video of the screen.
Why don’t you want me naked?
Before this *** — about 20 successful changes.
Unfortunately need to find new company for change.
Not recommended at all.
Want a video of the screen.
Why don’t you want me naked?
Before this *** — about 20 successful changes.
Unfortunately need to find new company for change.
Not recommended at all.
| BobrExchange admin | June 11, 2025 16:36 |
Hello Anton Kiuznetsov,
The payment on your order was in processing at the bank last night, according to our information it was processed this morning. We immediately provided you with a receipt upon your request.
The payment on your order was in processing at the bank last night, according to our information it was processed this morning. We immediately provided you with a receipt upon your request.
Claim solved
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| Matteo | |
146.70.126.* | June 8, 2025 19:35 |
A large GEL payment was received within 1-2 minutes. This speed was good. Thank you very much.
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| Àíòîí | |
82.61.27.* | May 21, 2025 19:38 |
Fabulous Service. I do not recommend it to anyone. Waste your time and money. By some miracle I was able to create an application for a closed direction and these are my problems, not theirs. They returned the money, did not return the commission and stole the best time of my life; (they ruined my mood for the whole evening. They poked me with their rules, humiliated me as they wanted.
| BestChange admin | May 21, 2025 19:51 |
Hello,
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| BobrExchange admin | June 3, 2025 17:17 |
Hello Anton,
At the time the request was created, we had a technical issue with this direction, so we made the decision to instantly issue you a full refund so you don't have to wait.
We were also ready to refund you the spent network commission and asked you for a screenshot from your wallet with the exact amount of the paid commission, but you have not provided it to us.
We are still waiting for this information from you and will be happy to serve you again, as the referral is already back in operation :)
At the time the request was created, we had a technical issue with this direction, so we made the decision to instantly issue you a full refund so you don't have to wait.
We were also ready to refund you the spent network commission and asked you for a screenshot from your wallet with the exact amount of the paid commission, but you have not provided it to us.
We are still waiting for this information from you and will be happy to serve you again, as the referral is already back in operation :)
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| Milad | |
176.233.29.* | June 3, 2025 09:52 |
Operation has been completed successful, i am happy.
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| Michael | |
171.4.222.* | June 2, 2025 14:30 |
I just exchange USDT to Thai bank. Perfect job same always. Very trusted service!
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| Zsolt |  |
178.253.163.* | May 29, 2025 06:27 |
This is my second ETH-EUR exchange here, fast and reliable. Thanks.
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| Dima007 | |
176.88.20.* | May 26, 2025 19:27 |
Operation has been completed successful, i am happy.
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| Tolka |  |
41.78.74.* | May 26, 2025 14:08 |
Funds received quickly with no issue.
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| Michael | |
171.4.250.* | May 20, 2025 10:47 |
Amazing service.... I exchange 5000,- USDT to Thailand Bank and the transfer was done in a few minutes. excellent exchanger.
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| Daria | |
223.204.222.* | May 19, 2025 06:39 |
Fund received smart quickly, my pleasure.
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| Pro |  |
193.179.119.* | May 12, 2025 10:33 |
Everything went well, thank you.
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| Oasoda | |
154.209.159.* | April 13, 2025 14:46 |
Support in TG responds fast. Exchange was performed fast as well. Nice.
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| Jack |  |
154.47.24.* | April 11, 2025 14:49 |
If you like waiting 40 mins for chat operators to send useless messages, theses are your guys.
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| Stas | |
78.162.47.* | March 27, 2025 17:29 |
Again, fast exchange and good rates.
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| Mandeep |  |
152.59.25.* | March 25, 2025 15:13 |
Very fast service, i appreciate it.
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| Bayram | |
172.232.157.* | March 25, 2025 12:56 |
Great exchanger, one of the best on bestchange, always fast, high quality, with a good rate.
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| Georg | |
109.207.239.* | March 18, 2025 10:39 |
Be careful with this exchanger!
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| Stas | |
78.162.145.* | March 14, 2025 11:28 |
Very nice and fast, again! Thank you!
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| Igor Zakharov |  |
37.238.137.* | March 6, 2025 14:46 |
Nice exchange rate USDT/THB! Fast exchange!
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| Stas | |
78.162.145.* | March 6, 2025 10:35 |
Super Fast exchange! Thanks.
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| Anthony | |
85.198.105.* | February 26, 2025 18:49 |
Fast service. Used it around 5 times.
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| De |  |
46.216.174.* | February 18, 2025 11:38 |
Good exchange.
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| Charlie | |
103.176.152.* | February 13, 2025 12:48 |
Successful transfer RUB – THB. It took about 30 minutes. Thanks.
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| Aeecaaaoa | |
37.248.246.* | February 9, 2025 18:07 |
BEWARE! Money stuck for a month, no support!
On January 4, I used BasChange and found the Bobber Exchange through it. Using this exchanger, I sent $2,080 (ˆ2,000) to my friend’s card in Monza Bank.
It has now been over a month, and the money has still not arrived. Initially, the bank requested information, but it was never sent. Later, I was given receipts, but the funds got stuck and somehow went through a third bank.
Monza Bank confirmed that no invoice was ever received. Bobber Exchange promised to check with Intermediate Bank, but for more than two weeks now, they have provided no update!
Instead of solving the issue, Bobber Exchange keeps saying “we are waiting” and ignores the situation.
I demand an immediate refund to my USDT wallet! The support team is doing nothing, my funds are missing, and this has caused problems in my personal life!
I do NOT recommend using BasChange if you don’t want to lose your money!
On January 4, I used BasChange and found the Bobber Exchange through it. Using this exchanger, I sent $2,080 (ˆ2,000) to my friend’s card in Monza Bank.
It has now been over a month, and the money has still not arrived. Initially, the bank requested information, but it was never sent. Later, I was given receipts, but the funds got stuck and somehow went through a third bank.
Monza Bank confirmed that no invoice was ever received. Bobber Exchange promised to check with Intermediate Bank, but for more than two weeks now, they have provided no update!
Instead of solving the issue, Bobber Exchange keeps saying “we are waiting” and ignores the situation.
I demand an immediate refund to my USDT wallet! The support team is doing nothing, my funds are missing, and this has caused problems in my personal life!
I do NOT recommend using BasChange if you don’t want to lose your money!
| BobrExchange admin | February 10, 2025 09:20 |
Hello Aeecaaaoa,
You ordered a transfer in EUR to a non-EU account. Therefore, your bank used an “intermediary bank” - that is, they accepted the payment through another bank and that's where they lost it. Intermediate Bank is not the name of the bank, it's a term that means your bank used an intermediary to receive this EUR payment.
At the moment we have not received a refund of this payment. You are wrong that we are ignoring the situation, it is not true. We regularly make inquiries to the bank, but we do not receive clear answers. In this regard, we have written a complaint to the financial regulator about it. Today we will send you all confirmations, including screenshots of the bank's answers and the complaint to the regulator about the payment search. Please stay calm, be assured that we are doing everything possible to resolve this situation and we are in touch with you. Thank you!
You ordered a transfer in EUR to a non-EU account. Therefore, your bank used an “intermediary bank” - that is, they accepted the payment through another bank and that's where they lost it. Intermediate Bank is not the name of the bank, it's a term that means your bank used an intermediary to receive this EUR payment.
At the moment we have not received a refund of this payment. You are wrong that we are ignoring the situation, it is not true. We regularly make inquiries to the bank, but we do not receive clear answers. In this regard, we have written a complaint to the financial regulator about it. Today we will send you all confirmations, including screenshots of the bank's answers and the complaint to the regulator about the payment search. Please stay calm, be assured that we are doing everything possible to resolve this situation and we are in touch with you. Thank you!
Claim solved
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| Payam |  |
65.109.208.* | January 21, 2025 13:52 |
Mention of a third-party resource was removed by monitor's administration
The AML case arose due to high-risk markers in the assets that the user had sent
KYC is required
The claim's status has been changed to neutral by the monitor's administration
Profanities and abusive language were removed by the monitor's administration
I created an order on this site. USDT to GBP. They did not fulfill my request and after a long time I asked them why you did not fulfill this request, they said we cannot process this request because your USDT has an AML issue and we will refund the money to the sender.
I said my money is safe please process my order. They said we cannot and I said OK no problem please refund money to the sender, “this is my wallet, I am sender”.
At this point, they said we cannot refund your money. Your money blocked by a site.
I said please send your claim documents, they sent a fake photo stating that my wallet is high risk. And they said we blocked the money not the exchange.
I saved screenshots of all chats (between me and ***).
They *** me 1992.48 USDT, so easy.
I said my money is safe please process my order. They said we cannot and I said OK no problem please refund money to the sender, “this is my wallet, I am sender”.
At this point, they said we cannot refund your money. Your money blocked by a site.
I said please send your claim documents, they sent a fake photo stating that my wallet is high risk. And they said we blocked the money not the exchange.
I saved screenshots of all chats (between me and ***).
They *** me 1992.48 USDT, so easy.
| BestChange admin | January 21, 2025 16:09 |
Hello,
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| BobrExchange admin | January 22, 2025 10:53 |
Hello Payam,
AML check of the USDT transaction you sent revealed 90% risk. This requires you to undergo additional identity verification. Upon successful verification, your assets will be returned. This KYC procedure is part of the FATF standards. In order to prevent money laundering and terrorist financing, all exchangers perform AML verification of transactions.
AML check of the USDT transaction you sent revealed 90% risk. This requires you to undergo additional identity verification. Upon successful verification, your assets will be returned. This KYC procedure is part of the FATF standards. In order to prevent money laundering and terrorist financing, all exchangers perform AML verification of transactions.
| BestChange admin | January 22, 2025 11:21 |
Hello,
According to the AML analysis performed, the cryptocurrency you sent is High Risk.
In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.
The status of your complaint is changed to neutral with the capability of commenting.
Sincerely, administration of the BestChange exchanger monitor.
According to the AML analysis performed, the cryptocurrency you sent is High Risk.
In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.
The status of your complaint is changed to neutral with the capability of commenting.
Sincerely, administration of the BestChange exchanger monitor.
| Payam | January 22, 2025 15:36 |
Hello,
Please send your document that shows my wallet have 90% risk.
Please send your document link here.
I checked my wallet and transaction with all Top AML sites and get another result.
Please send your document about your statement that shows that my wallet or transaction is high risk (90% risk).
Please send your document that shows my wallet have 90% risk.
Please send your document link here.
I checked my wallet and transaction with all Top AML sites and get another result.
Please send your document about your statement that shows that my wallet or transaction is high risk (90% risk).
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| Inna | |
109.105.248.* | January 22, 2025 11:16 |
It was fast! Thanks! USDT to euro!
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| Alf | |
38.180.233.* | January 20, 2025 11:38 |
Vse yspeschno!
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| Dolores |  |
196.179.57.* | January 20, 2025 10:03 |
Very fast trc to pln visa, thank you! I highly recommend this service.
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| Marcin | |
193.242.146.* | January 13, 2025 16:29 |
All good! just made two exchanges quickly and without hesitation.
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| Matteo | |
138.199.6.* | January 10, 2025 12:38 |
I withdrew about 5000 USDT to an INR bank account. I thank the exchange office for their attention. I'll be back as soon as I can!
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| Matteo | |
146.70.134.* | January 7, 2025 20:00 |
I have worked with this exchange office more times than I can remember. They are very fast and really high on customer satisfaction. I want to thank you once again.
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| Danyl Kurakov |  |
87.196.82.* | December 27, 2024 14:08 |
Worked fast and easy
15 minutes USDT -> EUR card.
15 minutes USDT -> EUR card.
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| User | |
61.8.219.* | December 25, 2024 16:52 |
Super fast exchange USDT -> Visa USD. Highly recommended.
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| Maxim DE |  |
37.1.195.* | December 23, 2024 19:24 |
Ich habe den Service genutzt, um USDT in chinesische Yuan auf Alipay umzuwandeln. Ich habe 28.300 Yuan berwiesen. Alles verlief schnell und problemlos. Der Wechselkurs war gnstig, und der Support hat meine Fragen schnell beantwortet. Ich bin mit dem Service sehr zufrieden und kann ihn nur empfehlen!
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| Herman | |
172.94.78.* | December 23, 2024 15:58 |
Fast exchange, very good rates!
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| Vimanga |  |
112.134.46.* | December 21, 2024 16:42 |
Exchanged USDC To Wise fast and quick.
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| Michael |  |
46.166.62.* | December 20, 2024 15:12 |
Liars, they keep saying that my transaction is being processed even though they already sent a “complete transaction” email
Support is answering cold and once in a while
They were good, but this experience is a nightmare.
Support is answering cold and once in a while
They were good, but this experience is a nightmare.
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