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Updated:
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Buycoin exchanger

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Status: active Reviews: 82
Age: 6 years 9 months Financial claims: 08
On BestChange: 2 years 8 months Total currencies: 20
Country:
Poland
Exchange rates: 226
AML transparency: AML Total reserves: $48 362 043
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When creating a financial claim, please make sure that the exchange regulations specified on the website Buycoin have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:

  1. The regulated exchange period has not expired yet.
  2. The exchanger's regulations were violated. For example, the incoming transaction did not pass the AML check.

Be sure to indicate the exchange order number. It will help the Buycoin administrator resolve the problem more quickly.

If you didn't like the Buycoin's service and want to write about it, use the Comment review type.

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Add a comment:
Tt 9.246.33.* September 16, 2026 16:04
All good. Highly recommend.
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0
CommentRemove
Polina 102.182.122.* September 6, 2026 18:30
According to the information available, the exchanger has no financial obligations to this user
I exchanged USDT for WISE (EUR), passed verification, spent time, entered the recipient's details, and they accepted everything. When I sent USDT, they asked for my residence permit address—okay, but then they said I can only send money to myself. Seriously? So you accepted my request, where I'm different from the recipient, received the crypto, held it, and then gave me this? Crazy. The money is stuck with them. I hope they will at least return my money with the lost commissions, they haven’t returned it yet.
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BestChange admin September 6, 2026 18:57
Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.
Buycoin admin September 7, 2026 07:03
Hello Polina,
By placing the order, you agreed to our Terms of Use, including clause 3.4, which explicitly prohibits transfers made on behalf of third parties.

As the payment details provided were registered to another person, we were unable to proceed with the transfer.
The funds were returned to you immediately.
0
CommentRemove
Ft 185.117.121.* August 28, 2026 12:21
All OK, as agreed. Recommend for business.
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Buycoin admin August 28, 2026 12:47
Hello Ft,
Thank you for the trust - always a pleasure doing business with you!
0
CommentRemove
Denis 77.204.147.* August 11, 2026 20:51
Issue has been successfully resolved by the exchanger's administration
According to the information available, the exchanger has no financial obligations to this user
It used to be a very convenient and quick in resolving issues exchange. Until recently. In the last couple of months they used to block my access and then restored it quickly. Until today. I had an exchange earlier in the morning today, USDC to Rev EUR, successful, no questions asked, the second one they blocked due to their AML department. Relatively the sae amount with the very same credentials, USDC to Rev EUR, from the same cold wallet address that hardly has had a dozen transactions. All incoming from Ledger in-app exchange and all outgoing to Buycoin except two to friends in Brazil. After I asked why I still do not see the crypto had been received they texted in a while that an email with questions had been sent to me, some of them questions were completely incompetent. Despite the fact, I answered all them, uploaded all the needed screens and even my tax declaration and it is still not resolved. Just kept answering me that I need to wait.
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BestChange admin August 11, 2026 21:06
Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.
Buycoin admin August 11, 2026 21:25
Hello Denis,
We are sorry that you have encountered this situation, and we sincerely apologize for any inconvenience caused.

We have received the information and documents you provided, and they are currently under review by our AML department. As a rule, such reviews take approximately 3–5 business days.

We will make every effort to complete the review and provide you with an update as soon as possible.

Once again, we apologize for the inconvenience and appreciate your patience and understanding.
Claim solved
Denis August 12, 2026 12:07
They just sent the full amount to my Revolut. Problem solved.
3
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Art 46.122.66.* August 9, 2026 10:52
Thank you for fast exchange. I would definitely use your service next time.
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Jakob 84.27.239.* July 6, 2026 07:42
I exchanged Wise (EURO) ---> DOGE. Normally I do it via creditcard but that option was temporary not available on Buycoin. Also not to buy LTC but after contacting Support it would be available again within a few weeks.
I received the money within 4 hours. It was a banktransfer with SEPA.
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0
CommentRemove
Leo 188.4.77.* June 21, 2026 18:44
Issue has been fully resolved
According to the information available, the exchanger has no financial obligations to this user
I wanted to make an exchange and they refused without explanation! Some kind of verification process lasted two days and they didn't tell me it was a verification process or the reason for the refusal. They asked for a screenshot of the wallet I sent them, and they said it seemed fine. Ultimately, they refused the exchange and didn't return the funds I sent to their account!
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BestChange admin June 21, 2026 19:53
Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.
Buycoin admin June 21, 2026 21:43
Hello Leo,
Your transaction has been suspended by our Compliance Department in accordance with the company's internal policies. Your transaction requires additional verification before it can be processed further.

You have already provided all the necessary information. Please wait until the verification process is completed.

Thank you for your understanding.
Claim solved
Leo June 22, 2026 06:41
How much time do you need? I've been waiting for three days.
Buycoin admin June 22, 2026 09:29
Leo, As a rule, it takes 5–7 business days.
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Jakob 84.27.239.* June 20, 2026 18:50
I exchanged LTC to WISE EURO and I received it within 3 hours in my Wise account. Even in the weekend.
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Sergej 31.94.64.* June 3, 2026 13:00
The best exchanger, number one on my list, I only use it.
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Buycoin admin June 3, 2026 14:54
Hello Sergej,
We truly appreciate your trust and are delighted to hear that we are your number one choice.
We will continue to do our best to provide a fast, convenient, and reliable service.
0
CommentRemove
Dina 86.100.168.* May 18, 2026 10:34
Issue has been fully resolved
I sent USDTT for exchange on 16.05, the email would be received successfully on 17.05. On 18.05 there is no money, support does not respond, not when they should come, or why they are not there!
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BestChange admin May 18, 2026 11:00
Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.
Buycoin admin May 18, 2026 11:22
Hello Dina,
Please note that the processing time for funds is specified in clause 5.2 of the regulations: BuyCoin Service Regulations.
From our side, the payout was completed on 17.05.2026.
At the moment, your payment is under review by the bank. Please kindly wait for the funds to be credited.

Also, please note that our website has an online customer support chat where you can always get quick assistance and answers to your questions, as emails may sometimes end up in spam.
Claim solved
3
CommentRemove
Nikita 87.116.133.* May 12, 2026 12:19
Awesome experience honestly. I had a problem with a SEPA transaction that has been refunded. They was keeping a contact with me in a chat and had provided necessary documents requested by the bank to process the refund. Support is on a very high level, good rate and I'll deffinetely use it more.
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Buycoin admin May 12, 2026 13:02
Hello Nikita,
Thank you for your detailed feedback! We’re glad to hear that our support team was able to assist you promptly and that your SEPA refund was processed smoothly. Your trust means a lot to us, and we look forward to serving you again in the future. If you ever have any questions or need assistance, don’t hesitate to reach out.
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CommentRemove
Artem 88.19.69.* May 2, 2026 18:59
According to the information available, the exchanger has no financial obligations to this user
I didn't receive any money, they didn't give me any crypto and didn't give back my money, 150ˆ. I sent them another crypto address, but they are ignoring me. Very bad service, don't recommend it.
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BestChange admin May 2, 2026 19:08
Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.
Buycoin admin May 2, 2026 19:44
Hello Artem,

We apologize for the inconvenience. The cryptocurrency has been successfully sent to the new address.

Thank you for your understanding.
Claim solved
3
CommentRemove
Âàäèì 109.185.201.* April 15, 2026 08:50
A good exchanger; the money was transferred quickly, no problems at all. Customer support is fast and responsive.
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Buycoin admin April 15, 2026 09:17
Hello Vadim,
Thank you for your feedback! We're glad everything went smoothly. We look forward to seeing you again!
0
CommentRemove
Åëåíà 77.109.20.* March 15, 2026 14:27
According to the information available, the exchanger has no financial obligations to this user
The wait is over two hours now, and they're not sending a transaction link. They say, "The processing time is 15 minutes to an hour. If there are problems with the bank, there will be a longer delay." I've found out there are no problems with the bank. The money isn't coming through!
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Buycoin admin March 15, 2026 14:38
Hello Elena,
We apologize for the delay; it was caused by a technical issue. Everything has now been processed successfully, and the funds will reach you shortly.
Claim solved
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CommentRemove
Vladimir 217.250.46.* February 23, 2026 09:31
Have sent a money with instant SEPA from revolut and received a confirmation from support that money were received and then immediately got an error msg from bycoin that order was declined. I did not received crypto or my money back and for question for how much time I should wait-got no answer.
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BestChange admin February 23, 2026 09:40
Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.
Buycoin admin February 23, 2026 10:11
We can send it to the address specified in the application, in accordance with our internal compliance policy.

The client’s payment has been refunded.
Claim solved
BestChange admin February 23, 2026 10:18
Dear Vladimir,

we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.
Vladimir February 23, 2026 10:19
It was refunded with some charges. I still did not received full amount of my money. The experience with byucoin is bad. You can’t provide already to 2 wallets crypto… how is it possible so?
Claim renewed
Vladimir February 23, 2026 10:21
I have provided 2 wallets on different platforms.
Buycoin admin February 23, 2026 10:50
Vladimir,
We apologize — we didn’t notice the second address in your email. We will cover the fee that was charged for the payment refund.
Claim solved
Vladimir February 23, 2026 10:55
Received full amount. Thank you for good communication here.
3
CommentRemove
Bruno 217.12.219.* February 20, 2026 21:05
Mi anno bloccato senza motivo non sono affidabili.
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Buycoin admin February 20, 2026 21:13
Hello Bruno,
Contact customer support — they should be able to help you.
0
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Slava 95.211.225.* February 11, 2026 09:43
Good exchange rate. Very prompt service. Transaction completed in about 10 minutes.
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Buycoin admin February 11, 2026 11:23
Hello Slava,
Thank you for your feedback! We’re glad to hear that you found our exchange rate favorable and that the transaction was fast and smooth. We appreciate your trust and look forward to serving you again.
0
CommentRemove
Nikita 178.168.36.* February 2, 2026 17:10
Good exchanger with nice prices. Recommend
It took 2 hours since money were sent from my bank account and received on crypto wallet.
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Buycoin admin February 3, 2026 08:20
Hello Nikita,
Thank you for your review!
We’re glad you liked our rates and service. The exchange was completed successfully, and we’ll be happy to see you again.
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CommentRemove
Dmytro 79.184.242.* January 6, 2026 13:42
Everything fine, thanks.
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Buycoin admin January 7, 2026 09:58
Hello Dmytro,
Thank you for your feedback! We’re glad everything went well. Looking forward to seeing you again.
0
CommentRemove
Roman 93.105.232.* December 18, 2025 19:18
Banned my verification without any reasons for that, and customer support is awfull!
Never going to use it again.
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Roman 116.109.95.* December 9, 2025 18:11
The best exchanger for fiat, Wise for me, interface its separate history, very simple and modern. At the same time, the best currency rate at Wise — USDT.
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Buycoin admin December 10, 2025 09:08
Hello Roman,
Thank you for your feedback! We're glad you find Wise convenient and enjoy the interface. Always happy to have you back!
0
CommentRemove
Whiterose1 158.248.1.* December 9, 2025 11:33
Fast n smooth.
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Buycoin admin December 9, 2025 12:37
Hello Whiterose1,
Awesome! Glad everything went fast and smooth.
0
CommentRemove
Stas 217.119.70.* November 26, 2025 15:41
Great exchanger, recommended!
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Buycoin admin November 26, 2025 16:01
Hello Stas,
Thank you for the review! Glad you had a good experience.
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Jakob 84.31.109.* November 21, 2025 11:50
Very good and fast exchanger.
I exchanged Wise EURO and within one hour I received it on my wallet.
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Buycoin admin November 21, 2025 12:36
Hello Jakob,
Thank you! Glad you received everything quickly. Looking forward to your next visit.
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David 94.238.155.* November 5, 2025 14:21
Super fast exchange! Great service.
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Buycoin admin November 6, 2025 08:59
Thank you, David. Your positive feedback is appreciated. Glad the exchange went efficiently.
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CommentRemove
Oleksandr 209.52.88.* October 20, 2025 22:56
Issue has been successfully resolved by the exchanger's administration
Having bad experience with an exchange provider.

I’ve transfer via SEPA instant the EUR in exchange to USDT on Friday night. They said that I have to wait 2-3 hours during bank working days and up to 3 days during the weekends for the bank to confirm a deposit. Now it’s Tuesday. I took a statement of transfer confirmation from my bank. My bank said the recipient received money the same day, as I transferred. I sent the message to chat on their website. They keep saying the same thing that I have to wait. How many more days I have to wait to get my funds? I’ve got all the statements from a bank. What else do you need to release the money? I need a clear response and evidence that you never received money from me, otherwise release my funds. As it was sepa instant, I can’t return the transaction back.
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Buycoin admin October 21, 2025 05:51
Hello Oleksandr,

We apologize for the inconvenience. The delay was caused by a technical issue—your order didn’t dispatch automatically. Our team is resolving this now, and the cryptocurrency will be sent to the address specified in your order shortly.

If you need further assistance, please contact our support team via the website chat or the email on our “Contact” page.

Thank you for your patience.
Claim solved
Buycoin admin October 21, 2025 06:39
Oleksandr,
Your order has been completed.
We apologize for the delay and any inconvenience.
If next time the cryptocurrency doesn’t arrive within one hour after you send the payment, please contact our support team immediately.
BestChange admin October 21, 2025 22:05
Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.
3
CommentRemove
Eseniia 171.96.189.* September 30, 2025 16:50
As always, fast, excellent, and efficient service!
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Buycoin admin October 1, 2025 10:23
Hello Eseniia,
We appreciate your feedback and are glad you are satisfied with our service!
0
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Oleg 109.93.246.* September 12, 2025 09:16
I exchanged EUR from my bank card for TON, and it arrived within 5 minutes. The only thing that confused me was that the exchange rate changed slightly in the interface just as the transfer went through, and I thought the rate was being locked in. But it was a very insignificant amount. By the way, this is the only one of the 5 exchangers I tried that accepted my residence permit document without any problems, and my bank did not cancel the payment. The exchange rate is good, so I will continue to use this exact exchanger.
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Buycoin admin September 14, 2025 18:44
Hello Oleg, Thank you for sharing your experience! We’re glad the exchange was fast and smooth, and we appreciate your trust in our service.
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Julia 151.237.222.* August 22, 2025 18:47
Super fast! As always, within minutes. eur-tron.
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Buycoin admin August 25, 2025 14:00
Hello Julia, thank you for your trust. We are very pleased to hear this.
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CommentRemove
Sargis 5.77.206.* August 4, 2025 13:42
Great exchanger, recommended!
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Buycoin admin August 4, 2025 13:51
Hello Sargis, thank you for your feedback! We appreciate your recommendation and look forward to assisting you again.
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CommentRemove
3 pages: 321

Buycoin exchanger's most popular directions for the last 30 days:

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