|
Swapuz exchanger
Go to the Swapuz site
Information from the exchanger administration
Leave feedback about the exchanger Other exchangers
|
| Status: | active | Swapuz reviews: | 0050 | |
| Exchange rates: | 120 | Volet TS: | — | |
| Reserve: | $23 833 832 | Perfect Money TS: | — | |
| Age: | 3 years 9 months | WebMoney BL: | — | |
| On BestChange: | 6 months | MyWOT rating: | 3.0 | |
| Country: |  |
Ukraine | Forums: | — |
Add review
| Your name: | |
| * Your e-mail: | |
| * Review: | |
| * Type: | |
When creating a financial claim, please make sure that the exchange regulations specified on the website Swapuz have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:
Be sure to indicate the exchange order number. It will help the Swapuz administrator resolve the problem more quickly. If you didn't like the Swapuz's service and want to write about it, use the Comment review type. |
|
| Order number: | |
| * | |
Add a comment:
| Ivan |  |
37.139.52.* | December 17, 2024 09:21 |
The AML case arose due to high-risk markers in the assets that the user had sent
KYC is required
The claim's status has been changed to neutral by the monitor's administration
I tried to exchange 2000 usdc and the exchange was blocked. After contacting support, I received an automatic response about the need to go through the kyc procedure. I asked for a refund and have not received an answer for 4 days. I value my privacy and am not ready to transfer my personal data to third parties. If a refund also requires going through kyc, then I would do it and never use this service again. But I still have not received an answer from support.
| Swapuz admin | December 28, 2024 04:35 |
Hello Ivan,
We are very sorry to hear that you are experiencing this problem. Unfortunately, in some cases this procedure is really necessary. Please contact our support team to resolve your situation as soon as possible.
We are very sorry to hear that you are experiencing this problem. Unfortunately, in some cases this procedure is really necessary. Please contact our support team to resolve your situation as soon as possible.
| BestChange admin | January 3, 2025 03:35 |
Hello,
Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as DarkMarket, Sanctions, Enforcement action, or marked with other high-risk labels.
In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.
The status of your complaint is changed to neutral with the capability of commenting.
Sincerely, administration of the BestChange exchanger monitor.
Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as DarkMarket, Sanctions, Enforcement action, or marked with other high-risk labels.
In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.
The status of your complaint is changed to neutral with the capability of commenting.
Sincerely, administration of the BestChange exchanger monitor.
CommentRemove
| Alysa Herman |  |
185.220.101.* | November 22, 2024 16:44 |
They don't swap at market rate!
I used their services a few times, and they always calculate the rate and fee in the manner they want, if the mark go up they send you less coins, and if the markets go down they send you as much they said at start.
I used their services a few times, and they always calculate the rate and fee in the manner they want, if the mark go up they send you less coins, and if the markets go down they send you as much they said at start.
| Swapuz admin | December 28, 2024 04:47 |
Hello Alysa Herman,
We are very sorry that our service has caused you negative experience.
Please keep in mind when you choose a floating rate, it means you may get a little more or a little less coins than originally expected.
We are very sorry that our service has caused you negative experience.
Please keep in mind when you choose a floating rate, it means you may get a little more or a little less coins than originally expected.
CommentRemove
| Santina Bergnaum |  |
89.234.157.* | November 22, 2024 18:39 |
Lack of any evidences confirming the accuracy of the information given down below
Highest exchange fee in the market,
Swapuz use worst exchange rate and highest exchange fee of 0.7% for float rate and 1.5% for fixed rate while the competitors use so much lower fee even as low as 0.1%
Swapuz use worst exchange rate and highest exchange fee of 0.7% for float rate and 1.5% for fixed rate while the competitors use so much lower fee even as low as 0.1%
| Swapuz admin | December 28, 2024 04:46 |
Hello Santina Bergnaum,
We are very sorry that our service has caused you negative emotions, but you should know that every swap has a cost and we cannot do swaps for free. For our modest commission we offer our users fast swaps, competent support team 24/7, and most importantly we send clean coins to our users, unlike our competitors.
We are very sorry that our service has caused you negative emotions, but you should know that every swap has a cost and we cannot do swaps for free. For our modest commission we offer our users fast swaps, competent support team 24/7, and most importantly we send clean coins to our users, unlike our competitors.
CommentRemove
| Yaximu Hunt |  |
107.189.3.* | November 26, 2024 05:23 |
The review is being checked by the monitor's administration
Never withdraw what they must to withdraw
i start using swapuz a few months ago with small amount deposit at first because i red some good reviews about them on trustpilot (now i am sure all of these good reviews are fake and wrote by themselve because all writers have only one review and talked about nothing in details), and i was unsatisfied from their work but because they promised to solve the problems and suggesting me a better rate i decided to use them again.
But they never did what they promised and they used worst exchange rate and highest exchange fee of 0.7% For float and 1.5% For fix all the times, while the competitors have so much lower fee, and they also did never send out what they showed they have to send, if the mark went upside they withdraw much less coins than what they must withdraw, and if the markets went downside they also withdraw less coins from what they said at start.
Never trust them.
i start using swapuz a few months ago with small amount deposit at first because i red some good reviews about them on trustpilot (now i am sure all of these good reviews are fake and wrote by themselve because all writers have only one review and talked about nothing in details), and i was unsatisfied from their work but because they promised to solve the problems and suggesting me a better rate i decided to use them again.
But they never did what they promised and they used worst exchange rate and highest exchange fee of 0.7% For float and 1.5% For fix all the times, while the competitors have so much lower fee, and they also did never send out what they showed they have to send, if the mark went upside they withdraw much less coins than what they must withdraw, and if the markets went downside they also withdraw less coins from what they said at start.
Never trust them.
| Swapuz admin | December 28, 2024 04:38 |
Hello Yaximu Hunt,
Please keep in mind when you choose a floating rate, it means you may get a little more or a little less coins than originally expected.
Please keep in mind when you choose a floating rate, it means you may get a little more or a little less coins than originally expected.
CommentRemove
| Hiu Tuder |  |
192.42.116.* | November 22, 2024 16:08 |
They do whatever they liked to, Not what they promised
About two months ago i start using Swapuz even with their higher fee in compare with most exchangers, in my first set of transaction they withdraw my coins after more than two hours and about 10% lower from the market rate! In the chat service they said cannot do anything about it but can set my fee to a lower value for next exchanges as excuse. After that in my second set of transaction they prevent to create orders with my referral link to pevent me using my lower fee, and again sending me much less coins that they showed and in the chat service they said cannot do anything about it but can set my fee to a lower value for next exchanges as excuse! And again in my third set of transaction they prevent to create orders with my referral link to pevent me using my lower fee, and this time even withdraw my less funds that they must send four days later and again in the chat service they said set my fee to a lower value for next exchanges as excuse but they reset my fee to the deafult fee because they liked to!
About two months ago i start using Swapuz even with their higher fee in compare with most exchangers, in my first set of transaction they withdraw my coins after more than two hours and about 10% lower from the market rate! In the chat service they said cannot do anything about it but can set my fee to a lower value for next exchanges as excuse. After that in my second set of transaction they prevent to create orders with my referral link to pevent me using my lower fee, and again sending me much less coins that they showed and in the chat service they said cannot do anything about it but can set my fee to a lower value for next exchanges as excuse! And again in my third set of transaction they prevent to create orders with my referral link to pevent me using my lower fee, and this time even withdraw my less funds that they must send four days later and again in the chat service they said set my fee to a lower value for next exchanges as excuse but they reset my fee to the deafult fee because they liked to!
0
CommentRemove
Swapuz exchanger's most popular directions for the last 30 days:
