Swapter exchanger

Hello Name,
We have checked our system and there is no exchange with the provided ID on our side.
Please kindly double-check the ID, as it may be incorrect or related to another service.
We also want to note that we respond to all user inquiries and do not leave requests without attention.

It starts with 647ddf3d-ae01-4abe, and don't act like you have many exchanges locked with 500k on the table. Check asap.

Please contact us via email ([email protected]) and provide the full swap ID, transaction hash, and any relevant details so we can review your case.
We will prioritize it once the information is received.

I received a response from customer service after two weeks. They asked me for additional documentation regarding the source of the funds, which I will send them as soon as possible. I will keep you updated on the situation here.

Thank you for the update. We will await your email response.

Hello Meg,
Thank you for your feedback — it truly means a lot to us. We look forward to seeing you again!

Hello Maks,
Thank you for your kind feedback!
It’s great to hear that everything was completed so smoothly. We appreciate your trust and will be happy to see you again whenever you need another swap!

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Andy,
We have replied you in every new chat you created on our website regarding the status of the exchange. It is possible that the page was refreshed or closed before our response was delivered.
If it is more convenient, you can contact us via our Telegram bot and keep the chat open there to ensure the conversation is not interrupted.
We are working on completing the exchange as soon as possible and will provide an update once it is finalized.

On the top panel in the right corner of our website, there is a button with the Telegram icon. It’s located next to the language selection button in the top right corner of the website.

The exchange continues to provide vague and non-specific responses regarding my transaction. Despite multiple requests, they have not provided any clear explanation for the delay or the reason why my funds are being held.

Instead of giving a specific timeframe for completion or identifying the issue, they repeatedly state that this is a “non-standard situation” without explaining what exactly makes it non-standard. They also do not provide any estimated resolution time, nor do they indicate any action required from my side.

The blockchain transaction was completed successfully more than 13 hours ago and has already received over 300 confirmations, which clearly confirms that the funds were delivered to the exchange. However, the exchange has neither completed the payout nor provided a valid justification for withholding my funds.

Their responses remain generic and do not address my specific questions. They continue to avoid providing transparency, a clear reason for the delay, or a concrete timeframe for resolving the issue.

Andy, your exchange has been completed.

I received 4$ less, and no any excuses for the delay.

Andy, The exchange was completed at the floating market rate at the moment of execution, which resulted in a ~$4 difference.
Regarding the delay, there was additional processing time required at the deposit confirmation stage. We apologise that it took longer than usual.

Hello Anon,
We don’t share personal contact details of staff or company representatives.
Exchanges are processed in line with our standard procedures; if delays occur due to circumstances beyond our control, they are resolved.
Please provide the exchange ID and transaction hash through the official support channel so we can check the current status and share the available update once it is confirmed.

They finally replied me, but now I am on read for one day. Still no funds refunded.

Anon, we can’t comment on case details or timelines publicly.
The case is being handled, and updates will be shared directly once available.

Still not a single reply...

Anon, the case is still being handled.
Updates will be shared directly once available.

You told I would get a answer last week and since you keep reading messages without replying, are you trying to ***?

Anon, as stated previously, the case is being handled.
Updates will be shared directly as soon as new information becomes available.

Hello Yasuo,
We’ve checked your exchange: at the moment your deposit has 23 out of 50 confirmations. Our liquidity provider currently requires a higher confirmation threshold for XMR to ensure secure processing. Once your transaction reaches the required number of confirmations, the exchange will be completed quickly.

Yasuo, your exchange has been successfully completed.

Thank swapter.

Yasuo, You're welcome! See you again soon.

Hello Vasilii,
Thanks for your feedback. See you on your next profitable swap. ?

Hello Eduard,
Thank you very much for your review! We’re pleased to know that you’re satisfied with the speed and quality of our service, as well as the live support. We truly appreciate your trust and look forward to working with you again!

Hello dear customer,
Thank you for your feedback. We'd like to clarify the situation in more detail.
At the time of your request to our support team, we offered two possible solutions:
1. To wait until the technical issues in the XRM network are resolved — unfortunately, these issues are ongoing and are beyond our control.
2. A refund to the original address from which the transaction was sent — in accordance with our security policy.

You declined the refund to the original address and insisted on receiving the funds at a different address provided manually. However, according to our policy, refunds are only possible to the original sending address. This is a necessary measure to prevent fraud and ensure the security of our clients' funds.
We understand your frustration with the delay, but we would like to emphasize that we are not refusing to fulfill our obligations — we are ready to either process a secure refund or complete the exchange once the network is restored.
Your trust is important to us, but we kindly ask you to consider that your review does not fully reflect the actual situation. We are acting strictly according to the rules and in the interest of your security.

If you are willing to proceed with one of the proposed options, please let us know — we are ready to move forward.

Hi,

1. If you knew you've had issues with the XMR network why did you accept the transaction? You've continued to offer LTC to XMR while telling me in the chat that the network had issues.

2. The original address does not work for me, as I've stated. I belive it's your policy, still not a satisfactory resolve to an issue I did not create.

Thank you for your response. We'd like to clarify a few points:

1. At the time your exchange was initiated, there were no issues with the XMR network — transactions were being processed normally. The problems began after we had already received your transaction, which unfortunately we could not have anticipated. As soon as the issue became apparent, we immediately informed you via chat.
2. Regarding the refund: when you initiated the exchange, you agreed to our service terms, including our security policy, which clearly states that refunds can only be sent to the original sending address. This measure is in place to protect client funds and prevent fraud.

We understand that this situation is frustrating, but please note that it is caused by technical issues beyond our control. We remain committed to resolving it — as soon as the XMR network is stable again, we will either complete the exchange or issue a refund to the original address if you choose that option.

1. Yes you did inform me, but continued to list XMR as an option at the exchange and removed it hours later. I still think it's not honest behaviour.

2. I know I've agreed to it I'm not disputing that. I'm just saying refund to the original address is not an option for me.

In any case I will happily remove/cancel this claim once I have my money.

Thank you for clarifying your position.
We understand your frustration regarding the fact that the XMR option remained active for some time after the issues began. However, we would like to emphasize that we disabled the ability to exchange XMR as soon as it became clear that the problem was not temporary. In situations like this, it may take some time to assess the issue and make a decision.
We respect your choice to decline a refund to the original address. However, according to our security policy, alternative refund methods are unfortunately not possible — this is a standard practice aimed at protecting all clients.

As soon as the XMR network is stabilized, we will either complete the exchange immediately or issue a refund to the original address, should you decide to proceed with that option.

Refund was issued after 30 hours of waiting.

Thank you for confirming the receipt of the refund.

We regret that the process took so much time. We'd like to note that we were ready to issue the refund earlier; however, at the initial stage, you declined a return to the original address, which required additional clarification. As a result, the process took longer.

We appreciate your patience and are confident that we can provide faster service in the future. Thank you for your understanding!

Hello!
Thank you for your feedback! We're happy to hear that you were satisfied with our work. We're always ready to assist you with exchanges at any time!

Hello Lesnoyl, We are so sorry you had such an unfortunate experience.
As far as I can see your exchange is closed and you also received 6% more than originally estimated.

Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

Lesnoyl,
Hash output:
https://explorer.bitcoinunlimited.info/tx/6ea567d1b311736a215addb40e7035c7d3d56c47a955ef2dbcf004eaaeda6725
You can see that the exchange is complete

Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

I confirm that I received my money and have no complains. Thanks for assistance.