DigiChanger exchanger

Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.

Hello Mira,
your application was frozen within the AML office on the merchant's side, you need to go through KYC, KYC requirements have been sent to you by email, contact the online chat or messenger on our website, we will help

Dear user.

We regret that this situation occurred and you did not notice the warning about AML verification when creating an application, and also were not informed about the status of the funds in the transaction you sent, including the nuances associated with the international AML\KYC\KYT standards.

However, ignorance of the law is not an excuse, just as ignorance of the anti-money laundering measures that apply throughout the world will not exempt the holder of funds that have been identified as potentially dangerous in any wallets, transactions or services subject to subject to inspection, freezing and appropriate procedures.

The results of the check can be found at the link: https://bc.to/2YuGUy

The exchange office does everything possible to return funds as quickly as possible. Please send the requested data to the exchange office and wait for the verification to complete. As soon as the funds you sent are unblocked, the exchange office will contact you to process the refund and also notify us.

Best regards, BestChange administration.

They ask about my passport and my face in front of the id. Also they would like have my signature in paper. For what?

Mira, this is a requirement of aml policy, you need to pass KYC

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.

Hello Aeaa,
1. The correct address was sent to the email before the amount was transferred to another address.
2. The developer checked and tested the script, and no services were found that could replace the address.

Clarify, how can we ensure that the exchange provided the wrong address?

Hello Aeaa,
We work with licensed software, the developers have carefully checked this situation. No reason was found to change the wallet. Requisites were also sent to the client's mail. The client did not provide any evidence of wallet substitution for payment.

The reason may be the banal negligence of the client when the wallet was copied elsewhere.

Aeaa,
We are ready to provide the administration with all the details on this situation

I am very upset that bestchange is covering for these scammers. I have always recommended this platform to friends and acquaintances, because everything is honest here, as it turned out, this is not the case.

As the owner of this "exchanger" writes, they checked everything and the software is licensed, but how can he prove this or how can I be sure of this?
1. You sent to email the second usdt address, with which you replaced the address to which I sent the money.
2. How can I trust your developer if he works for people like you?

I can write down my procedure minute by minute, because I am very careful about this and I have never had a problem.
1. At 15:01 I created an exchange and received the address TVb6PK3WVwbp3grHYNLe1QSGRpydgcQaLw for payment. I copied this address and sent it to myself in telegram, I can send a screenshot of the message or show it through enidesk.
2. At 15:03 I opened Paxful and compared again the address on the site where the address for sending was indicated, after that I sent the money. You can check https://tronscan.io/#/transaction/d4fb0c4506f315be15feeb760a6f8c04341bd8023d2aac33ab60be036f6ac5ee.
3. After 5-6 minutes, the status of the exchange did not change and I decided to refresh the page and then I already saw a new address, which this "exchanger" considers correct.

This is the evidence that I have, I did not expect that scammers could work for bestchange. Should I have recorded the whole process on video?
There can be no negligence on my part, because I double-checked the address several times. I hope BestChenge is really an honest platform
I advise everyone to avoid these people, they scam you that's all.

Dear user,

Please provide the information you have in response to our e-mail request.

Best regards, BestChange administration.

Aeaa, detail log for you order utc +2 timezone:
- 23.08.2023 15:01 - order created
- 23.08.2023 15:01 - message form our server sent to you e-mail

We use licensed software from well-known developers and do not have the ability to make changes to the code, it is impossible to change the wallet on our side. Many well-known exchangers use the same software.

If you have any evidence of wallet spoofing on our side, you can provide them to the monitoring administration.

I have not received a response from the bestchange administration yet

Aeaa, ok

Everything is ok, we are waiting for a response from Bestchange. I hope there are no more people like you on this site.

Aeaa, we have never had such complaints

Stop canceling the claim, this issue has not yet been resolved

We have provided you with an email response and duplicated it here.

Unfortunately, this problem occurs with users from time to time. This is independent of the exchange office, and it is not the fault of the exchange office.
The reason is malware, a virus, or a script on the user's device.

You can check for a virus or script by copying any other address of the same type.

We are sorry that this situation happened to you, which is why we strongly recommend that users carefully check all information before exchanging it at any exchange office.

We have checked the information provided by you and the exchange office.

The claim is transferred to a neutral status with the possibility of commenting.

Best regards, BestChange administration.